Public Storage Self-Storage Units at 11910 NE 116th St, Kirkland, WA

Kirkland Public Storage is my go-to storage facility! I love that it is sparkling clean, the convenient location close to I-405 and the friendly, caring staff. The manager Jeff is a superstar when it comes to customer service and that really means a lot to me. I was there recently to retrieve some staging items and Jeff noticed that the light in my unit was burned out. He installed a new light bulb for me in just a few minutes and now I can actually see everything that’s in there! I rest easy knowing all my treasures are safe and if I ever have a question, Jeff saves the day! Susan Says…storage, for those who have it all!

I must be the only person who's rent went up 43% this month... which is above what they're still currently advertising their prices for before sign on discounts. I haven't even been in my unit for half a year. Ridiculous.

5-star customer service, highly recommend! I showed up after closing yet the manager Scott still got me set up and took excellent care of me. Thanks again!

Jeff at public storage on 116th in Kirkland is fantastic! We were doing a difficult move, and he accommodated all of our storage needs and a very easy and much-needed way during our time of stress. He worked with us immediately through any challenges we had and was always very friendly and accommodating. Jeff deserves 10 stars, but we can only give him five in this format. In a time where customer service can sometimes seem non-existent. It was very refreshing to work with some that was on top of it and making sure that we were number one.

Putting rate increases aside for the moment, the facility is very run and the manager does an excellent job of ensuring everything is clean and in order. He has been very responsive to my questions and my changing storage needs.

Scott was speedy, friendly and informative!! I was so thrilled with how quickly he got me into the unit after another storage company dropped the ball. 5 star service.

Thank Mr. Harim so much for letting me in and grabbing my phone upstairs. I waited around one hour and half but it was Sunday and he deserved 5 star. Nice customer service!

I've had nothing but great experiences here so far. The online check in was so easy and convenient, and my unit is perfect for what I need. I wouldn't have even thought to leave a review, but recently I forgot to lock up my unit, and Jeff called me right away to let me know so I could come lock it up. Thanks Jeff! Five stars.

First of all, my experience with the staff was wonderful and I had no issues with my payments or account at any point. Unfortunately the reason I'm giving this location a one star is because my unit was broken into and emptied between my visits this year. The way that I found out was that my lock on my unit had been destroyed or drilled out and replaced with a new lock. I cannot recommend this location for storing items after going through this process.

This is the best place to store your belongings! The property manager is amazing, kind and helpful. The property is well maintained and it is secure. I had a storage unit here for 10 years and just emptied it.

Always a pleasure working with Jeff!

Jeff went over and beyond to accommodate our needs. He is very customer centric while maintaining company policy and procedures.

Jeff was able to get us into a Unit through our online booking in less than 10 minutes. Super friendly knowledgeable and was happy to take time to show us the unit to make sure it was the right one for us.

Jeff is amazing! Well i formed, very helpful and ready to answer all your questions...great experience so far with this company!

I have used public storage for many years. Jeff the manager in the Kirkland facility is fantastic. He's kind, courteous, explains everything well, and keeps the facility very clean. For me, its worth the money knowing my stuff is being stored in a well run and safe facility.

My son has had a storage unit at this location for years. The staff is great and we especially appreciate Jeff. He is kind and courteous, and always goes above and beyond with his customer service. Thanks for everything, Pete and Jason Steen

Bob is super helpful and explained everything to me so I was ready to go and I was never rushed through the process. 10 stars

Move in - Great move in experience with Diamond and Chris. They honored our online deal, and took care of our questions and concerns. After 3 years, 1 star due to unreasonable increases for an existing rental when new units are being rented for less. Nov 2019 $188 Mar 2020 $247 (+30% after 5 months) Mar 2021 $324 (+40% in a year, and 70% over initial rate) Mar 2022 $363 (+12% in a year, 93% over initial rate) Sep 2022- I'm done, fed up with the increases. Rent went up 30% per year, effectively.

Had several years of wonderful service here. When it came time to move out of state, they were very friendly with the moving process.

Incredibly clean, super secure and Jeff and Bob are a great help. I could not be happier!

Our rental has doubled over 2 years. I have not seen any change to justify why.

Great service

SUPER clean property. Bob was incredibly efficient in checking me in. Perfect 10.

Jeff, the manager, is very helpful and friendly. The location is very accessible and reasonably priced. The app is awesome, you can sign up for rentals using the app and manage everything from there.

We typically would have rented storage closer to home, but on the strength of my sister’s recommendation we chose Kirkland, and Jeff happen to be on duty the day we visited. Jeff is Great - responsive, provides excellent customer service, friendly and accommodating.

Jeff at the Public Storage on 116th in Kirkland Has been so nice and so helpful every time I have been there! He really knows his job and goes out of his way to accommodate everyone and he’s always smiling and so friendly. It’s a pleasure renting a unit from him!! He’s a great employee!! Bobbie Smith

Bob was wonderful! Thank you for showing us the different units so we could make our decision on size. He was very pleasant and patient!

THANKS SO MUCH to Jeff, the Manager of this location. His customer service is outstanding!! He is always helpful and goes the extra mile in making sure all of my requests regarding our rental units have been met. This site is always kept very clean both inside and out! If you are looking for a terrific rental experience, this is a great place to go to!! Again, thanks so much Jeff!

I was initially told that I can just move in with the access code but When I entered the storage unit it didn't work. What is surprising me is even during working hours there was no one to assist. I had called several times and asked for help as I have the emergency but no luck. Wait for a day to to visit Bel-Red office to complete the verification. Thanks to Bel-Red office lady! When I visited the office next day to shift the luggage I didn't get any positive response from the office guy. I would at least expect the office folks to guide the customer and help them with the process I got several calls until I make the payment. so office folks just make sure the customer book the storage unit and then don't bother about them. Public storage claims that it is self moving-in but it is not at all true. very very disappointing.

Jeff is always friendly and helpful! Great location and fair price. Did I mention Jeff is awesome?!!!!

Jeff at this location went above and beyond the usual efforts to make sure my move in was as stress free as possible. I would recommend this facility to anyone. Thank you Jeff

Great crew. Very helpful

Jeff, the ma.nager was incredibly helpful. He provided me with great options and took me to view units so I could make an informed choice. Great asset to this company!

Easily one of the best storage facilities that I've used! Very clean location, easy move in/move out process, and everything is secure. Shout out to Jeff for helping me with the whole process!

I had no issues here. Getting a space was easy and canceling was easy as well. Jeff was the nicest at this location.

I came to utilize this location after my previous Public Storage location in Kirkland flooded from heavy rain and thus closed for renovation. While I had no personal property damage (plastic storage bins are the way to go), Public Storage carefully loaded up my property, found this new location and moved me in themselves! Jeff, this location manager secured me a similar storage space in a very convenient location in the building. The facility itself is very clean (always) and well-maintained with very convenient secure electronic access. Yet, Jeff is really the star. He obviously takes personal interest in the property, and I have seen him often out of the office cleaning and attending to the property. He is always very pleasant and professional, asking if he might assist in some way. While I was given the same size unit at the same price, unfortunately after a few months there was a general price increase in July '21. While I wish the price had stayed the same, this location provides good value and security for cost with easy access.

Jeff was great, very thorough.

I came at 6:00pm closing time! I was very stressed and worried I wouldn’t be able to get a storage unit for my items. JEFF WAS AMAZING!!! I have to leave town by Sunday which gave me basically one day to pack and get out of town. Jeff not only helped me through the entire rental process, he showed me the app and I’m able to open the door with one little scan using my phone. It’s so handy!!! He let me know about all the other things I may need (boxes, insurance, making sure no mold damage can happen, etc) Jeff is literally a savior for me today and I cannot thank you enough for having an employee so dedicated and kind. Thank you Jeff!!!

1) Jeff, the Manager, delivers GREAT CUSTOMER SERVICE! 2) Jeff truly 'cares for the property' the best he can, given the hand that Public Storage gives him. 3) I have been a customer at this property since BEFORE it was Public Storage, and in the (unfortunately) decades I have paid for storage, Jeff is in the 'Top 3% of all Property Managers who have worked at this site, and there have been many. 4) Jeff is friendly, and pays attention to details. 5) My gripes and concerns as a long-time customer are consolidated with what I feel are poor policies and management decisions from the corporate level of things. I stay at this property because Jeff is there to take care of me, but he knows I am frustrated with 'higher-level' decisions that he is not allowed to participate in making.

Clean, easy access, reasonable price

Jeff, the manager, is a great guy to work with. He makes thing super easy to do, he's friendly and really made my last interaction a smooth great one. I'm not sure how at Public Storage reads these but I hope they have the ability to give the guy a raise. As a storage locker, what Public Storage offers is great too...

Very helpful and friendly, courteous, and respectful

Jeff , the manager, was GREAT. Very personable and easily answered all my questions. An excellent representative for Public Storage. I've been using this storage site for 10+ years and couldn't be more pleased with them. I would definitely recommend them.

Thank you Leslie you are awesome!!

Conveniently located to freeway. Nice staff. My only glitch was problems with the gate code getting de-activated from time to time. But other than that, the storage unit served its purpose.

In 2016 I had a heinous experience at a Public Storage in Plano, TX. Someone broke in and stole everything I owned. So, when I found out my family's stuff was at a Public Storage in WA, I was apprehensive to say the least. BUT...when I met Jeff, I told him that story. He assured me the cameras were up to date and running (no cameras at the one in TX, apparently), he walks around and checks the locks daily, etc. I felt relieved knowing that there was a manager around who cares so much not only about the customers, but also the facility.

I recently had the need for an additional storage unit during a move. I ran out of space quickly and needed a second unit. Jeff was so accommodating and helpful. He stayed late to allow me to return a lock I didn’t need as well. Great customer service! He is outstanding! As someone who has been in real estate sales for over 30 years, I appreciate great service when I have to move myself. Great place to rent space when you need it. Thanks again, Jeff!

I've been a customer for many years with never a problem. The facilities are very clean and easily accessible. Jeff at the front office was very helpful, professional, and polite. This is a very good place of business.

Very friendly and helpful. Jeff has been very help with all my storage needs.

Jeff is amazing and very responsive. Fantastic experience with him and front office. This location on 116th Street in Kirkland is so clean, very secure and easy to get to right off of 405. It's the best location the area. I've rented here for almost a year and it has exceeded my expectations. My unit is climate controlled in the basement and have never had any issues with anything at all. I highly recommend!

Jeff was very efficient and professional. my experience was excellent and i look forward to telling my network of friend and family to consider this fine facility.

Location is very convenient next to I 405. Jeff is very friendly, always says hello, keeps the place clean and does his rounds. He has carts that you can use to carry things from and to your car, That is very helpful.

Great storage unit! Clean, easy to sign up and easy to close out the unit. Jeff was very kind and helpful!

This is by far the best kept public storage I've ever been to! The manager Jeff keeps it immaculately clean and is very helpful and friendly. Highly recommended.

Clean and convenient. Staff was helpful when needed.

Jeff Rocks! He is the BEST OF THE BEST. Having (5) Units, Jeff has kept everything straight and well organized for me. Jeff is an A+ in Customer Service. When having trouble with my Storage Unit Lock and Key, Jeff assisted me with enthusiasm and worked for solutions. He cares about his Customers always going the extra step and mile! He has A+ Communication Skills and explains process and procedures with clarity and understanding. He has my total confidence that my processions are safe and well protected. Jeff is a person of high integrity. As CEO of a Company, Jeff attitude exhibits the traits I want working in my Company.

Jeff was friendly and helpful, property was need and clean. Easy to register. and excess was secured but easy. I would highly recommend this storage sight to friends and families!

I was with Public Storage for a year, and it was the best experience. Jeff was super helpful and made my move out very simple. I also would like to applaud this location for adhering to their new policies due to COVID. Thank you again Jeff!

Great facility. Jeff, the on-site manager, was extremely helpful, showed me all of my options and set me up with a great unit. Highly recommend. Jeff is a great ambassador for Public Storage.

Friendly, helpful, clean, accessible

Very secured, right temperature, enough parking spaces. Staffs are helpful.

Jeff was exceedingly helpful and the storage space is great and fairly priced.

First time at this location, Jeff made the process far easier than I expected. I got exactly what I wanted, and I was moving in in under 15 minutes. There was an issue with the locking mechanism, Jeff noticed it and had it fixed before I got the second load in the unit. Really liked my experience here!

We needed a place to store household items during a remodel and Public Storage was our choice. It was clean, easy to access, and secure. I would choose to use this facility in the future.

I stoped in to pay my bill and Deborah was so helpful and kind.

Great price and customer service! Chris R was super helpful and friendly as I got my unit and everything squared away. I'd definitely recommend this location to a friend. It's not too busy here, either. Update: Just closed out my unit. Anji was awesome! Thank!

Having to move and put 80% of our stuff in storage was very stressful not to mention potentially expensive. After checking around the Kirkland area we ended up at this Public Storage. Of course the fact that the 1st month was "$1.00" was a determining factor. Management has been very nice and accommodating. Not sure how long we'll be storing our stuff...just glad that it's close by. I look forward to downsizing. Anyone for "Swedish Death Cleaning" or Kon Mari " Tidying Up? I'm game!🤗

The facility is very clean, easy to navigate and park. Anji was a great help getting us setup with our unit. It was so very painless. There are carts on site for use and elevators with another layer of security. Our experience has been great!

Anji, the new manager came a d introduced herself to us at our unit. We also spoke to her in the office, she was pleasant, cheerful, and funny.

Came in trying to find a box for an odd sized item. Anji, the new Manager there, found me the right box, and showed me how to pack it. I'll come here if I ever need storage.

I came in to ask questions and get information and Adrian was very helpful! He answered all my questions and made sure I had everything I needed. Very polite and made me happy with my choice of coming to public storage!

Manager was professional and courteous. Property looked well kept and secure.

This place is extremely affordable. We dealt with Chris he was amazingly helpful and made our very stressful situation so much easier. Thank you Chris !

Chris was super-helpful in showing me to my unit, and Lindsay was also really helpful with security info while filling out the paperwork. Happy all around!

Great customer care at this location. Fast and easy sign up.

Just got my unit here today, Chris was a great help and very polite. Easy access, clean, secure units at a great price!

Dora got me checked in. She was very clear about the process, and very friendly. A+ UPDATE: I moved out, swept and removed my lock (after hours), and planned to call the next day. I got checked out just as they said I would, didn't even need to talk to anyone. Exactly as advertised here. Service is A++ Obligatory backstory about why this impressed me: I got burned moving out of different location (PDX) and got charged for an extra month even though I cleaned out and told the front desk I was leaving. Called and asked what was up, they said they would fix it and never did.

Chris is awesome!!!!!

Safe and convenient storage.

Update 5/25/2019. I rent another space, this time with Adrian. He was quick and patient and able to explained the whole info so I won't missed a thing. Thanks Adrian It was fast dealing with Megan. The info regarding renting a space was complete disclosure. The place was clean.

Chris was extremely helpful with the questions I had. Thanks Chris!!

Chris was wonderful to our family when assisting us with our storage unit. We deeply appreciate his attentiveness and graciousness and recommend him highly.

Wonderful facility and very helpful employees. Adrian was specifically a gem.

Chris and Michelle are awesome!

These guys make is really easy! Everything is automated, secure, and flawless. Chris is very friendly, helpful, and knowledgeable, He explains everything and makes the process go as smoothly as one could every hope for. Thank you Chris!!

Not too crazy about the prices, people were cool

Thanks Chris for helping me out with the keypad thing. Sometimes I am just so forgetful!

Public Storage needs more awesome people like Chris. Thank you for all your help!

Adrian was a huge help when I was moving! Very helpful and respectful staff.

Everything was as it should have been when we moved in. The pass code was input into the data base so there were no glitches. There were carts to use. The personnel were helpful and friendly. The building is convenient and secure. I feel that my goods are safe from theft and from fire.

I have rented a storage unit and this Public Storage location for over 2 years now and I am very satisfied with the service I receive from the staff and the cleanliness of the facility. The manager Chris R. is always pleasant and extremely helpful.

Super clean, and fast sign up. Chris was great!.

Both Samson and Adrian were totally polite and more than helpful. Both of them answered all my questions plus more. They understood all my needs and wants. Great big thanks to both of them.

Thanks for all the help, made it easy to find what I needed. So sad to have seen Megan go, she was great.

Easy to work with. I didn't feel pressured at all to upgrade or purchase more than I needed. Communication was splendid and because of the honest conversation, it took most of the stress out of moving.

Excellent facility 😊

The staff was super friendly and very helpful. Samantha was very concise and made the experience easy and quick.

Best customer service!

Nice employees

Had to move in a last minute situation. Adrian was super helpful and accommodating. Made the experience hastle free. Even stayed late to get me in the unit.

I'm giving 5 stars to this facility for the best customer care. Although all of the staff were very professional and helpful, I have to give special Kudos to Megan. She not only knows the business, she went above the standard customer service to make sure I was confident that my belongings were protected for the duration of almost a year. The facilities are clean, much cleaner than most storage places I have used in the past. I would definitely use them again and recommend them to others.

I always see Megan out and about cleaning the property and helping customers with a smile.

Megan was the GREATEST.. The experience was quick and efficient and I really appreciated it.. Her service was just the BEST and can't say enough about it. Thanks again Meg

Very secure and easily accessible.

Dawn was very nice and helpful getting me checked into my unit. The space was clean and move-in ready.

Easy to work with and conveniently located next to 405 for quick in and outs.

I’ve looked forward to writing a review ab Megan over on 116th because she has been beyond amazing! Megan went above and beyond and illustrated professionalism and compassion. Best problem solver! Who on not one occasion but three now, continued to take me through the process till the end! Thanks again Megan!

I am an attorney and have stored files at this Public Storage for more than 25 years. Their service is excellent and the premises are clean and well maintained. In particular, I have been very impressed by Megan, an employee of this Public Storage. She has gone above and beyond to be helpful to me and my office. I highly recommend this business.

Quick & easy. Dawn was very friendly and very helpful!

Megan was amazingly helpful she was the best and the prettiest :)

Megan was simply wonderful. The process of renting was so easy and stress free due to the wonderful service we received. Megan even ensured that the delivery of our things went smoothly and our items were placed in our storage unit. Excellent, friendly, staff and clean storage units.

Storage facility is easy to access, very clean and secure. The manager Megan is helpful, friendly and wonderful to work with.

Went in for some packing supplies and the manager, Megan, was very knowledgeable on what I needed. Thanks so much.

I always deal with Megan when I go in. Nice gal, always smiling!

Alicia was so nice and helpful! I'm glad we're moving our storage here!

Megan was efficient and very helpful meeting my storage needs today. Courteous, knowledgeable about the facility.

Ali is very knowledgeable outgoing provides great customer Service. Has a great vibe when talking to her.

Megan and Alicia are the best!!! Both tagged teamed it and helped my boyfriend and I get a unit. They were both so nice and extremely helpful! I’ll definitely come by to say hi whenever they’re both working and I’m there too!

Public Storage on NE 116th in Kirkland is such a great place do business with. The staff is always so helpful in accommodating all my storage needs plus providing me with all I need to make my move from storage to new home easy and fast. Special thanks to Alicia for handling my storage unit and bill quick and easy!!

Megan was very helpful, professional, friendly, and overall a joy to work with in setting up my storage unit.

Alicia is the best Public Storage manager that I have ever dealt with. I am in real estate and have storage needs for staging. She was thorough, knowledgeable and such a delight! A+, 5 Stars and took care of business. Thank you!

I met Ali, the manager, who is very attentive and very friendly. Call her if you have storage needs.

Everything has been very smooth and no issues. Storage unit is close to the door and very easy to move in and out. Really like that it’s climate controlled. Also the woman in the office, Alicia is very helpful and kind .

Alicia was grate with so much positive energy helped me find the right unit I need.

Alicia helped me select the right moving supplies for my shipping needs. I highly recommend Public Storage for your moving and storage solution.

Love this place! Staff is wonderful and always pleasant to deal with. Thank you Alicia!

Alisha was great at 08386

Alicia was very helpful and made the experience in setting me up for the storage space I needed a pleasant enjoyable and positive experience.

Megan is a rockstar. She is efficient, helpful, courteous, and delightful. Great experience.

Very helpful! Alicia was kind and attentive. Thank you for the great service.

Alicia was great! The only issue with this property is that there is not nearly enough carts for that size of a property and on top of that, when there are some available people snatch up more than one. There should be a one cart per move rule or something.

Had a hassle-free experience when I booked a storage unit. Made the moving experience much better. And, closing out my account was also easy. No issues with the storage unit contract either. Plus, the temperature and humidity are well-maintained inside the location. Shout out to Megan, the location manager-- very helpful throughout my rental duration. Would definitely recommend this storage facility if you're moving to the Kirkland/ Totem Lake area.

The two best managers Ive ever dealt with! Don't ever let them go. Thank you Megan and Josh

Very convenient location and the best rates in the area.  Josh helped me get set up and made the contracting process very straightforward and quick - kudos for the customer service here.  This is not a "luxurious" storage facility and it is older but the price/value can't be beat.

Absolutely excellent service! Megan, the property manager, is super knowledgeable and will assess your storage needs should you have any questions. This is a prime place. Clean and well run. It wouldn't be the same if it were managed by others. Thanks Megan!

Josh was amazing to work with. He was considerate, helpful, informative, friendly, and respectful. I have rented at other sites before so Josh was a pleasant surprise.

Megan and Alex were extremely professional and patient while determining the right size unit for my needs. It was a pleasure working with them.

Megan and Alex were awesome in helping me get set up for my storage unit. Very happy I got a unit at this location.

What a beautiful property! Just moved here for college and Megan made this such an easy experience. Thanks girl!!

This storage location is well maintained, secure, and the manager is awesome. Megan helped me out when I arrived all stressed out. My movers where a nightmare and I just wanted to throw everything in a storage locker and be done with it. Megan made the whole process quick and easy. She gave me examples on how to store my things so that I could fit everything into a locker that I could afford and helped me find some packing supplies to repack some fragile items. Highly recommend this storage place. Thanks Megan for all the help.

Meghan was awesome helped me get right in at an amazing price, wouldn't recommend anyone else!

Friendly, helpful staff. Made my stressful move much smoother! I highly recommend this place. I feel my belongings are safe here too.

This company is a ripoff. My unit rent has gone up more than 45% within the span of two years.

It is very convenient for me 24hrs a day And Megan is one of the nicest sweetest employees that has promptly got things taken care in any issues or request that I have had thank you Megan!

Customer service is great, convenient location, Brandon will help you in all your move in questions! Super recommended

Friendly staff, helpful

Brandon was very informative and made sure I was getting what I was looking for at a good price!

Megan and Brandon couldn't have been more helpful. Megan went out of her way to help us out. Plus the facility is clean and safe. Couldn't be happier

Place is Awesome! Megan was very helpful. Worked with me on my storage needs and was able to get me in on a minutes notice.

I'm very happy with the support, care and customer sensitive service I have received at this facility. Despite the intrusion of the city's road construction project, onto the property in recent years, I have been a customer here for well over ten years. A major factor in my extended stay is the office staff who continue to be professional, willing to listen and sensitive to the needs of the renters.

These people auctioned off my storage unit while never leaving any message that they were going to do it. I was never given an opportunity to get my payments up to date as a result, and I lost virtually everything I own. Somebody paid $700 for my life.

I posted previously, and wanted to follow up. I received a call from Jason, the local DM , in response to my review. He left a message requesting a call and stating that he had some possible solutions for me. This was not the case. Jason's attitude was rude, snotty, and disrespectful. He repeatedly stated every which way that the problem could have possibly been my fault. "So let me understand, YOU got a new debit card and did not update the information? So how is that our fault?" Or, "So let me make sure I'm clear here, YOU signed the receipt and did not read the details?", and so on.... Bottom line, YES, it was my fault. I made a mistake. However, when I signed the receipt, I was running to get my sons sled before the snow melted, and the girl knew it. SHE did not point out the late charge, as would have been professional. AND, if Jason would have closed his smart mouth long enough to listen to me, instead of worrying about being right, he might have heard me say that. I was furious by the time I ended the call! Good customer service is hard to come by these days, but this was an ultimate blatant example of how not to treat a customer. If it wasn't such a hassle to change facilities I would do it in a heart beat. If you never have an issue, you'll be OK here. This place is your Average Joe. Beware, the first month free is to make up for all the fee's and insurance you have to pay up front, because ultimately it costs more than a months rent up front. You cant prop the doors open due to break ins there, so you have to put your security number in when you are going in and out. This is a hassle. They lock the dumpster, so there is no place to throw anything away, not even a gum wrapper. But as long as you don't have an issue you should be OK. If so, well, I suggest going up the ladder and bypassing Jason and finding someone with at least a little skill in the customer service arena. I almost forgot! They increase my monthly payment by $16 after just five months! That was fabulous as well! If I were you, I would look around. PREVIOUS POST from December, 2016: An average storage unit. However, my payment was declined on auto pay because I had a new debit card number. My phone number had changed, however they did have an email address, along with contact info for two other signers. I was not contacted and when I went to get something from my unit, I was locked out. I made the payment, PLUS a $38 late charge which I did not appreciate as I was not informed and was set up on auto pay. Besides that, its clean and secure.

Brandon was really helpful and kind. I will update this after a couple of months renting here with more details.

Megan is awesome! Great customer service!! Highly recommend this location!!

Megan is super awesome and very friendly!!! We are super stoked this is the location we chose! Thank you Megan!

Brandon at the Public Storage is very quick to respond to the reservation and gives clear instructions.

Friendly service. Satisfied our storage needs. Secure.

I had an emergency move situation, and Blake was great! Walked me through all of the paperwork and details very courteously and professionally.

People are really here.

Brandon was great. Knowledgeable and helpful.

Megan and Brandon were so helpful with making sure I had all the necessary items to help with my move.

Great service!!

Megan is awesome!!! Easiest part of my move was working with Megan! Thank you so much for all your help!

Meagen was very informative and helpful. The facility is climate controlled.

Friendly. Courteous. Easy. Megan and Brandon are so helpful!

Friendly and helpful staff and quality service.

Megan is awesome! Very professional, friendly, and efficient. Unit and building are clean, and great price.

I came in to get some boxes and Brandon was very helpful and friendly.

I came in last minute and Brandon was super prompt, helpful and efficient. Brandon answered all of my questions and was super helpful and nice! The storage units are clean and the heated hallways and units during the winter is a bonus! I would recommend Public Storage in Kirkland to anyone

Brandon is very helpful and assist me setup everything

Came in to buy some packing supplies. Brandon was super helpful and got me everything I needed.

I came in to buy some packing supplies and Brandon was super helpful and polite! Thanks for your help!

Go see Megan....awesome to work worth.

Megan and Angie were great at helping me select the right unit at the right price! Made it a very enjoyable, quick and painless experience.

Megan is awesome!

Megan is fabulous! Quick and easy getting us all the discounts on what we need

Go see Megan, she hooked it up.

Brandon was extremely helpful and professional. Helped us find the perfect unit. Thanks!

Megan was more than helpful as we were moving our stuff in. She went out of her way to make us feel welcome and find the best unit for us.

Megan was super friendly and helpful. In, out, questions answered, space reserved. Cheers!

Megan was SO incredibly helpful. My move has been kind of a stressful experience but she has been there for me every step of the way!! I highly highly highly recommend this location, especially Megan!

Megan is awesome!!!!!! Super easy!!!!!

Customer service was outstanding. I would recommend using this location to anybody.

Brandon helped me out and was very calm and courteous. The unit looked clean and the facility was easy to find and locate. Who thought moving could be so easy!?

good, clean, fast . no problems here..

Wonderful experience! Allie was very helpful and friendly

Allie did an exceptional job! From start to finish, I was assisted well! My first time renting a unit is off to a great start! Thank you!

Perfect location, super secure, my friends and I absolutely love being able to have it so close to the apartment. The staff inside was nice and very informative. We didn't need any but they had like 1000 boxes in their lobby!

Allie and Tim were super helpful at answering my questions. This location was very clean and convenient.

Allie was very helpful every step of the way.

We were served by the most friendly and helpful person ever! The facility is clean, conditioned and easily accessed by renter yet appears well monitored and safe.

Wonderful experience. Allie was very friendly and helpful in assisting me with my needs and answering all of my questions. The storage facility is clean and heated. Definitely recommend.

Dora is the best person to assist you. She did everything in her power to help me find the best deals; she even called other stores to check for better deals. I'm totally satisfied with her service and I would recommend her.

I have had consistently great service at this location. Allie has been helpful and knowledgeable since I met her. The property is clean and well maintained. I feel like my belongings are safe here and would definitely rent again.

I recently moved out of this storage space and they were very friendly and stress free about the process. In particularly, Dora went out of her way to be of assistance. It made a huge difference.

I wanted to update my review. I been using this location for a little while now and have had a great experience. The staff, Allie and Dora, are helpful and courteous every time I come in. They answer questions and are quick to return calls or solve any issues. The store continues to be clean and well maintained as we move into winter. I have noticed the staff cleaning out leaves and other debris on many occasions. I am glad to have found a storage facility where the employees seem to care about my stuff and are kind and attentive to detail. I would definitely recommend this location to anyone looking for heated storage in kirkland.

I rented a unit with Tim's help in late Sept. - we thought we'd have furniture and boxes to transfer from my Dad's home after his passing. Tim helped to obtain a large 10x20 unit. We moved a dozen boxes or so as we started sorting things. As we went through the process and decided to donate many things rather than going to storage, and as family claimed items ... when we moved items in, we found it was much larger than we needed. I talked with Allie and she was so helpful as we discussed options. I plan to go back next week and work with her to find the right size unit when I have family/friends to help me make the move! It's a great storage property, with a clean facility and monitors to keep track of activity on the property; its also quite convenient to me and I can work through storage boxes on site. Thanks also to manager Jason who helped Allie and I with a concern I had. Great people to work with!! Will be happy to recommend to others!

Tim was wonderful! He was knowledgeable and helped and helped us get our unit. Unfortunately that wasn't our only experience. On return, Saturday November 7, our key broke off in the lock. This key was given to us (paid for by us) by Public Storage, and only used once, may I also add it was installed by them. We had movers there that we were paying, which everyone knows is quite a cost. The employees of Public Storage told us they couldn't do anything to help, in fact did not even give us a name of a locksmith. This was a disaster. Also of note, when we rented the unit we were told they could drill the lock if we ever lost the key. Today, the employees told us that can only be done Monday through Friday. So for other renters, I hope you only have problems weekdays. Beware!

Current rental is from June 2015. Went online to sign up, but wanted to see and discuss the "climate controlled" aspect of the facility. Went in and toured and went ahead to rent the unit. I should have gone home and went online to finish the process. The online discount wasn't applicable face to face. Couldn't complete signup unless being there in person. This is a long term rental, so the lost will be monthly. Biggest issue is the summer heat. The facility is listed as climate controlled, but it is not. The gentleman that showed the facility when opening the account said that they where servicing the cooling. What it ended up being was a noisy exhaust fan that was the cooling for the 2nd floor. After moving in and looking around the facility I realized that the fan was all of the cooling. The 2nd floor got to over 85°F, which it the upper limit for defining a "climate controlled facility", during the summer months. Be it as it may I don't think that a "climate controlled facility" really exists. It is only freeze protection that is really afforded. We will see how the winter months go. I have a temperature logger that can monitor the unit long term.

Ali was very helpful and thorough it n in helping us decide our needs.

Allie was great with getting me set up. I had no clue, but she was enthusiastic and helpful.

Thank you Tim!

Maile was great today

Tim was very helpful in assisting me. First time with Public Service. Excellent customer service.

Allie was awesome. I knew I was late with my payment and had the cash ready. She offered to wave my fee and I was able to keep the extra $20.00. It isn't very often that you get that kind of service anymore and I appreciated her taking the time to offer. Thanks Allie for the great customer service.

i really like this storage and tim did a nice job really recommend it

Tim helped us with a quick and efficient setup. Great facility.

We recently vacated our unit and had an issue with having to pay additional rent. Spoke with Jason W the manager and he was awesome and worked with us to come up with a solution. The gal behind the counter was super nice and put up with my not so happy boyfriend, I would definitely recommend them and would rent again in the future!

Great, but lengthy

Allie was amazing! Thanks for your help!

Real friendly

Great service from Alli!

Allie and tim are amazingly amazing

Excellent and profesional care i would definitely recommend it to anyone who's looking. Thank you Allie

Dora from Public Storage was knowledgeable polite and helpful during my check in process. The facility was secure, clean, dry and well lighted.

I have rented for the last several years at the Kirkland facility. It is easy access to the freeway and the building is clean and safe. Thank you Allison for taking such good care of my things.

Great

Lori is the best. I cannot tell you how many times if I ask a question she gives me the real scoop. She has done everything she can to make my storage of items in their facility a good experience. When it comes to customer service, experience, efficiency she is tops. Nothing beats good customer service and she delivers. I cannot imagine doing business with Public Storage without the high caliber service that Lori delivers. This is one employee you never want to loose and that deserves top pay for the customer relations she has developed for the Public Storage Company. I just want you to know you have a shining star when it comes to your staff at Public Storage. Kenneth Kildall Allison is another great star in this public storage industry and delivers the kind of service needed in industry to be successful. So once again, your concern is Allison's concern because she treats any issue you have on a personal level. She will help you until they get it right. So if you have things to store that you care about, these people are the ones you want storing and handling you personal items because it is as if they were storing there own items in the facility. They will treat you right and take care of what you need to store. Just a fact, the best service in town and people you will look forward to talking to from you first storage need to your last. Kenneth Kildall

Allison was very concerned and friendly when i explained my situation to her on needing a unit. she had me ready to go within a few minutes!

Dena was friendly and helped me do a change of address and change my insurance options.

Quick and easy, Allison is the best

The manager name Allison is very nice and helpful. She explain to me everything in the package. She showed the place out and how to stock my boxes in the storage.

4/5 stars because I was dicked around about the price of a unit for a few days. Price was $138, but then the next day would jump up to $152, and then back down to $138 inconveniently. Anyway, Allison was able to help me out and grab a unit within my price range and was nice enough to let me move my stuff that day and change my door code to something I could remember. She was super helpful and made everything a lot easier. Thank you Allison!

Very friendly, knowledgeable staff, nice clean storage space. Our lights went out in our unit and they came right over happy to fix it. Recommend!

My Mother and I have rented here for the past 2 years. The staff here is always friendly and helpful. The new manager Jeff even introduced himself and asked if we had any issues. My mom jokingly said a light that was flickering in the hallway was annoying, and without skipping a beat he said he would take care of it and was back 2 minutes later and replaced it. Great Service!

Came here to purchase boxes for moving. Lori was excellent, if I didn't have to be so far away, I'd get myself a unit. Wonderful service, thank you Lori!

Lori was great. Place is easy to get to and very clean. Units are climate controlled but very similar price.

Great customer service and friendly staff. Easy access to and from units. Paul and Lori are great assets to the company

This was a wonderful experience. Moving, especially under a time restraint, can be such a source of stress. I pre-registered online and when I got there Karen was an absolute saint. She was incredibly kind and helpful, walked me around the facility, let me check out everything before committing, and made sure that I was being helped, even though her phone was ringing the entire time. I would absolutely recommend this site.

I had a great experience with this facility. Getting the unit was painless and quick thanks to Karen. She got us set up in a huge, climate controlled unit with a special solid brass lock and all at a very competitive rate. All the units are fairly easy to access, even the second floor.

Stores vehicle for a month great customer service no problems great facility great price

Customer excellent customer service. Very neat property. Management is great. I would recommend this property to anyone that wants storage. Highly recommended

Great people very nice snd helpful

Really nice storage. Good looking secure facility.

Top of the line storage.

My mom was treated so nice while she rented. I really appreciate it and wanted to let you know.

I was helped by a nice young man. Very polite!

Hands down the best place for storage on the Eastside!

Perfect!

Gotta give them 5 stars! They have their act together when it comes to storage. The employees are always willing to help and when you say jump, they really jump and help. The place is always pristine clean and they take good care of it. Nothing to complain about. Well done.