James is a people person with a great sense of humor. Also helpful, knowledgeable, and experienced. Couple challenges getting all of our stuff into the storage unit because I rented the wrong size, and Jeff was very helpful in dealing with the situation. Good guy!
Jeff is an amazing on site office manager. Very attentive to all the tenants needs
Jeff the manager gave such excellent service he made it easy for me the very beginning to the end. I highly recommend this business. He was awesome.
Jeff is the man! Great Service!
This Public Storage location on 116th in Kirkland is one of the best storage facilities around. The facility is extremely clean, very secure, and has a good sized parking lot that makes getting in and out a breeze. And the onsite manager (Jeff) is AWESOME -- super kind & helpful, truly the best customer service experience I've had in some time. I'll rented units here a few times over the years (most recently Nov 2024) and it's always been an outstanding experience.
This Kirkland Public Storage location is clean and well-maintained. It is always a pleasure working with Jeff as he takes great pride in overseeing the facility and is always looking out for his customers. Even though this location is not the closest for me, I am a repeat customer due to the great customer service.
Pleasant experience very helpful. Great manager on site at this Kirkland location. Thank you Jeff!
Jeff is a great manager 5 stars all the way!
I have used Public Storage locations in Kirkland, Bellevue and father north and this is the cleanest, most well run, best supported I have ever experienced! Jeff goes out of his way to provide amazing support and keep the place looking great!
Jeff the property manager was very helpful and kind! I feel my storage and secure at this property.
Every 4-6 months your price will increase. It's easy to miss these increases if you set your payment to auto pay. Public Storage move out policy doesn't allow you to prorate days, so if you move out on the 2nd of the month, you pay for the whole month. The upper level customer service is awful. However, the facility is conveniently located and the manager is great, but these policies left a terrible overall experience which lost my business.
Clean and well maintained facility. Interaction with Bob was great.
I moved into this storage just three months ago, and they have already raised the rent by $30 a month. The low monthly fee advertised on their website is misleading. Additionally, the one-time move-in fee is excessively high. Due to these issues, I would not recommend this place to others.
Jeff has gone out of his way to accommodate my needs opening a storage unit. We had to change units twice that made for quite a bit of extra work. Jeff’s attitude was so kind, respectful and competent.
Jeff was so awesome today he was here to help me lock up my storage thanks jeff
Love the location and is very clean!
Jeff, is the best. I couldn't really explain what I wanted to do, but somehow he understood and he did it, and he did it with grace. The facility is nice and Jeff is beyond the best.
What a great facility! Clean, neat tidy, and the people there are very attentive. Jeff at the facility was very helpful and friendly and looks out for your stuff.
This storage facility continually raised my monthly rate. This happened without any notice, it went up over $150 a month over the year. This is just not good customer service. If I look online I can see the same unit available for over $100 less.
Excellent service! Safe spot and the team is always willing to help and super professional!
Well maintained with friendly manager. It also felt secure which is always a must. Given its location in Kirkland, and that it is right next to the freeway for ease of access, the rates were decent as well.
Great experience with Bob. Very helpful and friendly. Jeff always finds away to say hi 5 star for this place
First time user and I have to say I'm amazed with the customer service, Jeff is amazing, storage area is super duper clean and secure.Highly recommend
BAIT AND SWITCH. After just 4 months they raised my rates by $40/mo.
I should note the people at the physical location were friendly and kind, but corporate is a bunch of crooks.
Very clean unit, bob was very knowledgeable and helpful.
Super helpful, very responsive. Highly reccomend
The storage facility is clean and staff attentive. Yesterday when visiting my unit I purposely looked at how clean the facility is. Amazing. Thank you for keeping my belongings safe and warm.
I’ve rented a unit here for several years and it’s been great. Awesome location, attentive staff. Big shoutout to the manager Jeff, he’s been super helpful a few times. Overall I would recommend.
This location is so well maintained and Jeff is always such a pleasure to speak with; he has a wonderful can-do attitude and provides an exceptional level of customer service.
Always clean and organized property. Jeff has great customer service as well!
Had a wonderful experience here! Jeff is always so helpful patient and friendly. He took our experience with public storage to another notch!
Kirkland Public Storage is my go-to storage facility! I love that it is sparkling clean, the convenient location close to I-405 and the friendly, caring staff. The manager Jeff is a superstar when it comes to customer service and that really means a lot to me. I was there recently to retrieve some staging items and Jeff noticed that the light in my unit was burned out. He installed a new light bulb for me in just a few minutes and now I can actually see everything that’s in there! I rest easy knowing all my treasures are safe and if I ever have a question, Jeff saves the day! Susan Says…storage, for those who have it all!
5-star customer service, highly recommend! I showed up after closing yet the manager Scott still got me set up and took excellent care of me. Thanks again!
I must be the only person who's rent went up 43% this month... which is above what they're still currently advertising their prices for before sign on discounts. I haven't even been in my unit for half a year. Ridiculous.
Putting rate increases aside for the moment, the facility is very run and the manager does an excellent job of ensuring everything is clean and in order. He has been very responsive to my questions and my changing storage needs.
Jeff at public storage on 116th in Kirkland is fantastic! We were doing a difficult move, and he accommodated all of our storage needs and a very easy and much-needed way during our time of stress. He worked with us immediately through any challenges we had and was always very friendly and accommodating. Jeff deserves 10 stars, but we can only give him five in this format.
In a time where customer service can sometimes seem non-existent. It was very refreshing to work with some that was on top of it and making sure that we were number one.
Scott was speedy, friendly and informative!! I was so thrilled with how quickly he got me into the unit after another storage company dropped the ball. 5 star service.
Thank Mr. Harim so much for letting me in and grabbing my phone upstairs. I waited around one hour and half but it was Sunday and he deserved 5 star. Nice customer service!
I've had nothing but great experiences here so far. The online check in was so easy and convenient, and my unit is perfect for what I need. I wouldn't have even thought to leave a review, but recently I forgot to lock up my unit, and Jeff called me right away to let me know so I could come lock it up. Thanks Jeff! Five stars.
First of all, my experience with the staff was wonderful and I had no issues with my payments or account at any point.
Unfortunately the reason I'm giving this location a one star is because my unit was broken into and emptied between my visits this year. The way that I found out was that my lock on my unit had been destroyed or drilled out and replaced with a new lock. I cannot recommend this location for storing items after going through this process.
This is the best place to store your belongings! The property manager is amazing, kind and helpful. The property is well maintained and it is secure. I had a storage unit here for 10 years and just emptied it.
Always a pleasure working with Jeff!
Jeff went over and beyond to accommodate our needs. He is very customer centric while maintaining company policy and procedures.
Jeff was able to get us into a Unit through our online booking in less than 10 minutes. Super friendly knowledgeable and was happy to take time to show us the unit to make sure it was the right one for us.
Jeff is amazing! Well i formed, very helpful and ready to answer all your questions...great experience so far with this company!
I have used public storage for many years. Jeff the manager in the Kirkland facility is fantastic. He's kind, courteous, explains everything well, and keeps the facility very clean. For me, its worth the money knowing my stuff is being stored in a well run and safe facility.
My son has had a storage unit at this location for years. The staff is great and we especially appreciate Jeff. He is kind and courteous, and always goes above and beyond with his customer service. Thanks for everything, Pete and Jason Steen
Bob is super helpful and explained everything to me so I was ready to go and I was never rushed through the process. 10 stars
Move in - Great move in experience with Diamond and Chris. They honored our online deal, and took care of our questions and concerns.
After 3 years, 1 star due to unreasonable increases for an existing rental when new units are being rented for less.
Nov 2019 $188
Mar 2020 $247 (+30% after 5 months)
Mar 2021 $324 (+40% in a year, and 70% over initial rate)
Mar 2022 $363 (+12% in a year, 93% over initial rate)
Sep 2022- I'm done, fed up with the increases. Rent went up 30% per year, effectively.
Had several years of wonderful service here. When it came time to move out of state, they were very friendly with the moving process.
Incredibly clean, super secure and Jeff and Bob are a great help. I could not be happier!
Our rental has doubled over 2 years. I have not seen any change to justify why.
SUPER clean property. Bob was incredibly efficient in checking me in. Perfect 10.
Jeff, the manager, is very helpful and friendly. The location is very accessible and reasonably priced. The app is awesome, you can sign up for rentals using the app and manage everything from there.
We typically would have rented storage closer to home, but on the strength of my sister’s recommendation we chose Kirkland, and Jeff happen to be on duty the day we visited. Jeff is Great - responsive, provides excellent customer service, friendly and accommodating.
Jeff at the Public Storage on 116th in Kirkland
Has been so nice and so helpful every time I have been there! He really knows his job and goes out of his way to accommodate everyone and he’s always smiling and so friendly. It’s a pleasure renting a unit from him!! He’s a great employee!! Bobbie Smith
Bob was wonderful! Thank you for showing us the different units so we could make our decision on size. He was very pleasant and patient!