You guys should really lable the number better use a better system you guys give ppl number like 16... but where aint that its more like P and a number or M and a number made it really hard to find our unit had to even come back to make sure we got the right one no one is ever in office or answers the phone on a weekend at 1/2pm
Norma is excellent she is so kind and helpful I highly recommend this storage
norma was great and so was abdifatah
I have given a wonderful and great experience in my rental process by Norma. Thank you so much.
I had good service with Mrs. Norma
Norma did an amazing job helping me with my unit and move in process, so helpful and kind with great customer service, she deserves a promotion and raise, thank you Norma!
What I will start with is that the employees are very nice, and the exterior of the property is very well kept.
What I do have a problem with is the fact that I paid this location to store belongings for over a year only to have every single item in there destroyed by rodents. All I could do was load it on the truck and drive it straight to the dump. Because, while nothing can get under the door, nothing stops some slob kabob from moving into the neighboring unit with roach or rodent problems, and having their problem instantly become your problem. Because there is a gap that leaves their space open to yours. It's completely disgusting. Also, read their insurance policies carefully. Storage units typically place serious limitations on their infestations.
One last item to note, none of those nice or helpful employees ever returned any of my phone calls about the rodent infestation in the unit. What I should have done was stopped paying on it and just left it there for them to deal with.
Norma was great and attentive to my needs, moving can be full of stress and to have great support in selecting a unit that met my needs was absolutely wonderful.
My apartment lease was ending and it was taking time for said owners to get back to me, so I had to prepare a fallback plan in-case I didn't hear back in time. I decided to rent a Public Storage unit. Though I wasn't expecting much, I had a good experience conversing with the property manager, making sure I clearly understood the terms, checking the unit, appreciating the clean grounds, and so on. For better or for worse, I didn't end up using the unit since the original situation was cleared up at the last moment. Either way though, I had a good experience considering my circumstances.
Thank you for your help Norma, and I'll be sure to check back again the next time I or a friend is in need of a place for our things.
Moved in a 10 x 20 April 2024. It’s October 2nd 2024 in a short time using there storage
They have raised my rent over $70. Over $300 a month. NOT WORTH IT AT ALL.
I’ll be moving my stuff soon.
Norma is awesome. She is very professional, courteous and very helpful. She should get more responsibilities. She is always ready to help and make the company shine.
This a great and dedicated employee who should be guided for better opportunities within the organization.
Norma very good customer service
I have met Norma and she have been helpful with all the process and the facility is clean. Will recommend this property. Thank you for the service.
Norma has been helpful since I rented in this clean facility. She's really a very nice person. I'll be staying here as long as I need my storage.
Moving out because they keep raising prices every few months. There were rat markings and chewed through boxes. A DEAD ONE IN OUR STORAGE! Thank goodness we’re leaving now. Be careful with what you’re storing and where you’re storing.
Norma is a very nice person and very helpful!
Norma was a great help and good worker. She explained to me all the details I need to know. Thank you for your wonderful service.
Norma is the best. She is amazing and she always tries her best and helps all customers. I always enjoy coming to Public Storage
Had a great experience at this location, Norma helped us find a good clean unit to store our furniture. The booking process was pretty straightforward and we were able to move in right away!
Thank you to Norma I’m always able to get the service I need when I need it thank you guys so much!
wow..Norma is the office person, I am surprised by the good service in this location, she is very attentive and friendly, always willing to help you throughout the place, very safe 10 out of 10 👍👌
"Bill" signed me up - 5 Star experience.
Very detailed information on everything.
My second office visit "Chelsea" helped me.
Very personable, pleasant. Great staff.
Absolutely the cleanest facility I have ever seen. Can't say enough good things
I have been at this facility for a few years
I have to say Norma is the Best
So friendly, So helpful, So professional
What a joy to be around
Thank You Norma
I had a great experience with Norma. She was super friendly, thorough, and thoughtful of her customers. I enjoyed every second with her as she secured my 10x10 storage space. Definitely recommend Kent’s Public Storage location & especially Norma’s excellent customer service. If I could add another star for my experience I would have, but it stops at only 5. Thank you Norma for a great experience. You made me feel welcomed which is one aspect that most business are slowly losing. Keep up the excellent work.
It’s very refreshing to go somewhere after a long day at work and meet with someone who is positive and friendly. Today I went to get a Storage at this location and Norma was all that and more she made me laugh if I am ever having a bad day I think I will go see Norma just so I can smile!! Thank you for being who you are and please don’t ever change you are amazing!!
Sorry to disappoint members of the Norma Fan Club but the honeymoon will end. I started moving out after 14 months due to rent increases totalling over $100/month. As I opened the door to my unit today I immediately noticed rat damage to my fabric items. On top of that, the exit gate keypad is broken requiring getting out of the car and walking to the entrance keypad to enter the code. The gate closes so quickly that I could not do this alone. Luckily I had a second person with me to enter the code so that I could drive through the gate. Rent increases, rat damage and broken keypad: not worth $220/month.
I would like to see Public Storage quit acknowledging positive reviews from new renters who are mesmerized by an employee who is marching to corporate orders. Instead, fix the problems with the facility and curb the corporate greed.
Always easy to deal with!
NORMA IS SO GREAT :D
Mychelle she very sweet I’m a old lady and she has a big heart
Norma was great in doing her work. She always gave me the best service. I hope the company knew about it. 😉
Absolutely love this public storage location. Norma is one of the best managers and always goes above and beyond to fix any of my issues. The units are always kept clean and she makes it her top priority to make sure each renter is taken care of!! Highly recommend this public storage for Norma alone 👍
It's OK. But if you have a vehicle that your restoring, this is not the place to store it as per their vehicle policy. I suggest glaciers west in spanaway..
Great communication good good person to deal with
Norma is very helpful employee for public storage she very generous and nice to us and our family .
Excellent service and clean location
The manager Norma is super friendly.
I’ve had units here for 5 years, the amount of dead rats is astounding. I came to them years ago with the problem, they said they would give me 3 days to move to new unit or charge me for that one too and did nothing else. All of my childhood items were ruined and covered in unsafe rat pee and poop. There were 4 dead rat carcasses in my unit. When I asked about making a claim with the insurance I got a run around for hours. The app doesn’t help, and neither do the people who work there, and that’s not their fault, it’s the public storage overlords. Don’t rent here.
Norma ,She’s excellent in helping me . Thank you for your good service
I rented to Public Storage and Norma is always a wonderful and energetic person. She’s been doing a great job. Thank you for your excellent customer service.
Norma helped us very well, very friendly and happy very Plece for rent
Best customer service agent compares to the other location that I am currently renting from. Norma is a real star.
I rented in this nice 爱你的clean property 爱你的also Norma我爱上very nice good service. Thank有.
Went in today to pay my bill that's at another location and was helped by Norma she was very friendly and helpful
Have a very good experience with Norma. Thak you.
Well, it seems to me that it was a very good service that they gave me in public stores, especially Norma, who was very kind to me and explained everything to me step by step and I am very happy with the service, thank you.
This is a wonderful storage site and Norma is what makes the difference. She’s friendly, efficient and takes care of all questions. Always good to see her.
Norma was very informative & very helpful in my transition, she always go above & beyond the call of duty, she were easy to understand & made sure you were a satisfied customer.
Since I rented in this facility, Norma has been very helpful with all of my issues. She’s an angel and I’ll recommend this property to my friends.
Norma was very wonderful to work with. Very easy to understand and explain things very well. And will recommend her to my family and friends.
Norma, Thank you for your help today, you are so kind.
The facility in general is at its own ratings from the receptionist up to the management ai all time
I met Norma and she helped me with my inquiry. She was nice and perfect. I thank her so much.
Norma is a dream! The absolute best energy, was very thorough, and friendly.
Whenever I've needed extra storage space, I always choose Public Storage. For the past 2 years I've been a customer at this location & received outstanding customer service. Raya is AMAZING! She is friendly, professional & promptly responds within less than 24 hours (usually the same day). The property is conveniently located, clean & secure. Twice I've forgotten to lock my unit, and thankfully Raya temporarily secured it for me until I could do so myself. If you need storage space, I highly recommend this property.
Tracy is the best and wonderful I was treated bad because of my English is not good and I am a black somewhere in same day but she made my day when I got there god bless you
Good cost when you move in, but quick to raise the rates when they can
Very attentive and courteous
Facility is very neat and clean. Norma is a delight and gave excellent customer service. A PLUS SERVICE award 🌹
The staff - Norma and Tracy - were super-helpful and patient in explaining things and walking me through the process - I would recommend this location!
Tracy your the best, I thank you so much. Keep up the great work.
This is the best place to get a unit Norma is a shooting star in customer service hands down,I hope the owners are taking good care of this woman cause shes taking great care of your business and reputation!!!!
The process of moving is a stressful and tedious ordeal on its own. But if you are blessed enough to have meet a customer service agent, such as Norma, from the SE 244th Kent branch; it took a great deal of the tension out of the process.
Also, she takes great pride of keeping her location clean, and was professional regarding returning phone calls.
To have someone listen to you and who is very knowledgeable of the Public Storage policy and is willing to help get the best deal per your needs, you feel like someone is on your side and not just seeing what they can get away with. Plus, Her respectfulness and sense of levity, also allowed me to take my mind off of why I was moving in the first place … perfect timing.
Norma the costumer service did excellent job! Well satisfied!!!👏👏👏
Norma was a great help, very sweet and friendly as well. She made sure to dot all I's and cross all T's. She definitely provided a great service and I wouldn't mind getting help from her in the near future.
Norma was a great help,. She went above and beyond to make sure we were taken care of. I highly recommend Public Storage on 244thn Kent. She's awesome!
Excellent service from Norma.
Norma was all smiles and so helpful getting through the registration process. On site tour of the locker location as well as fast service. Great personality to deal with.
Thank you Norma and Public Storage.
We have used public storage many times and once again have had great service. We will continue to use public storage.
Please give kudos to Norma.
There’s a few things to be careful of when you rent a unit here! They do not have any “dolly carts” to use, so you have to carry each single item one at a time to your unit. Just say you reserve a unit for the “30th” & you go pay on the 20th in advanced, they will sneakily charge you a prorate fee from the 20th-30th without explaining that your move in day starts when you 1st pay regardless of what date you asked for! So basically you will have a prorate bill due on the 1st & the money you put down will go towards your 1st month. Also, vacating a unit early does not mean you will receive any money back. They tend to go up $15-$25 every few months! There’s barely anyone in the office or that answers the phone. They have horrible customer service & they’re privately owned! Good luck here!!
Norma was great and very helpful. She might be one of the best costumer service persons I've ever delt with. Please pay her lots, she a huge asset to you.
Norma is amazing! She was very diligent in keeping the property clean and was very friendly and helpful. Moving homes is very stressful but Normas professionalism and great service made this part of moving pleasant. Thank you!
Norma was really good excellent service
Outstanding help by Norma at the Kent store. Thank you Norma.
Norma has been a wonderful help and she explains the whole proceso of renting. Ver nice to meet her.
Norma kill me very good on this day make my day thank you she make my day thank you very much
I just wanted say that Raya is on this location, she's awesome and helpful, she guides you and makes it really easy to choose the right place to rent, I highly recommend this location, make sure to ask for Raya she's great 👍 👌
Norma was wonderful and incredibly helpful. She set me up auctioned and efficiently and was very pleasant.
I worked with Norma she is fantastic very friendly and knows what she’s doing😃
My family has been using this location for over a decade now and it's finally my turn to get my first unit. I absolutely loved every moment and Norma made it so comfortable and fun. Love this place.
Norma She was a good customer service she doing good job she make everything happen and she make everything’s good to everyone and she always smile God bless her with a good heart.
Located in a nice, quiet area. Well maintained, prices could stand to come down a little, but overall good service. Great customer service. Norma is such a great and helpful employee! I hope Public storage realizes how much of a valuable team member she is, she deserves raise! She has always been kind and helpful during my interactions with her and always has a smile on her face.
Norma is very helpful and solved my problem in regards to the App Thank you
Norma is such a sweet heart! Very helpful and kind and informative! Made a good experience!
Had a refreshing experience at Public Storage with Norma. She was very nice, helpful and provided excellent customer service…. Thank you
Very happy with renting from Kent Public Storage, the staff were all very friendly and helpful. What really impressed me was the cleanliness of the facility. I was always seeing the staff clean up and sweeping. Norma was great, helpful and even took extra time to assist me when we checked out.
Norma was super professional 👏
5 🌟 Higly recommend.
Norma was so helpful since my first day here at the property and reliable person. Happy to store here.
The property manager Angie is awesome! She was very friendly, super helpful and soooo easy to work with! I highly recommend this place because of her!
It was a pleasure to meet Norma the storage manager at this location.
With all the craziness that was happening that day she was able to help me gracefully and kind walking me through the facility and showing me my space storage unit which is very spacious and clean. I left knowing my belongings will be sage and secure. Thank you so much Norma!!!