Public Storage Self-Storage Units at 10434 SE 244th Street, Kent, WA

NIGHTMARE. RATS. NO CUSTOMER SERVICE. when I opened the door to my unit there was a dead rat. I could also hear more scurrying around in the ceiling. This place is infested, and there was no one in the office AND no one would answer the phone to help remedy the situation. Don't let your stuff become rat infested, and don't deal with the complete lack of customer service

Norma gave me a nice storage space. She was helpful and nice person. Thank you for everything.

Norma was the most helpful and insightful about the rental agreement and had amazing customer service

Just Met with Norma and she did a fantastic job helping us with getting a unit and providing all the information necessary to get us started!! I highly recommend!!

Norma was very helpful

Nice - easy to get in and out - online specials

5 stars for the great customer service by Norma and appreciate making sure I had all the information needed.

Tracy was awesome

Tracy garcia is the most help and professional and best customer service ever

I'm a bidder and Norma was fantastic. Helped me out through the process. She went above andbeyond .beyond

I got a call from Norma right after I won my first auction and she walk me through the process and took her time to make sure I understood everything! Thank you so much Norma for your help! Would definitely recommend this public storage!

Norma and Tracy gave me outstanding service..very professional...thank you..

I love the convince of this location,very clean & most of all Tracy & Norma are The Best!!!

Norma was helpful and explain very good the contract. Nice lady.

Norma was a big help with my move, she was an awesome person,great communication skills and a friendly person. So if u r in need of a storage stop by there place in Kent 😝🤓😝

Tracy is so awesome, clean property

Tracy is awesome and so helpful...

Tracy was the best. Very helpful and accommodating. Best deal I've ever got on a storage unit ever. You can't beat this price!!!

The best public storage ive been to so far the propertys very clean and well maintained was very easy switching my locations over to this one thanks to tracey highly recomand this public sforage over any other ones

Nora and Tracy are awesome thank you so much...the property is really clean and pristine...very nice

Norma was very pleasant, friendly and professional. She took the time to help me and made sure all my questions were answered. I truly appreciate her. Your Customer service has an added ‘ Star’ with Norma. Thank You :)

Norma, was my property manager who welcomed me and helped me receive a storage and she stayed after hours when she was suppose to go home to make sure I got the right storage Ineeded. She took her times to make sure everything was right. I really love the care she had for me.

tracy Garcia was great and so was abdifatah

Always friendly and helpful

Norma helped in my storage needs and gave a very good service. Will recommend this property.

Chelsea!!! was very helpful at the front desk. I'm a new customer and the process was simple and easy

Norma did an amazing job. Answered every question. I will highly recommend Public Storage and the professional quality of service.

Tracy was the best help. Super helpful and very accommodating. I would definitely recommend if any public storage you come here to this one she was seriously a sweetheart and even stayed late to help me and my husband out with our unit we rent !

Great service, very friendly, Norma helped us and she is very helpful and friendly. I highly recommend this place.

Tracy is amazing person, the best customer service!!!

Norma was soo helpful and love Her!! This place is secured!!

Well I was in need of a storage space. I called and spoke with Tracy gonzales, she was very helpful, answered all my questions, the space was perfect but not quíte affordable For me at this time but when I settle at my new job I will be renting from P.S. for sure, Thank you for your time Tracy!

Great customer service 🙂 Thank you Norma !!!

Norma great 👍 service 👏

Tracy was very helpful, kind and answered all my questions and needs.

norma she really helpfull an nice person

Norma is awesome! Thank you for the great service! You were so friendly and so helpful. Thank you Norma.

Customer Service was great, property is well maintained. Norma helped us get our storage unit and was fantastic and very friendly!!

Whenever I've needed extra storage space, I always choose Public Storage. For the past 2 years I've been a customer at this location & received outstanding customer service. Raya is AMAZING! She is friendly, professional & promptly responds within less than 24 hours (usually the same day). The property is conveniently located, clean & secure. Twice I've forgotten to lock my unit, and thankfully Raya temporarily secured it for me until I could do so myself. If you need storage space, I highly recommend this property.

Tracy is the best and wonderful I was treated bad because of my English is not good and I am a black somewhere in same day but she made my day when I got there god bless you

Good cost when you move in, but quick to raise the rates when they can

Very attentive and courteous

Facility is very neat and clean. Norma is a delight and gave excellent customer service. A PLUS SERVICE award 🌹

The staff - Norma and Tracy - were super-helpful and patient in explaining things and walking me through the process - I would recommend this location!

Tracy your the best, I thank you so much. Keep up the great work.

This is the best place to get a unit Norma is a shooting star in customer service hands down,I hope the owners are taking good care of this woman cause shes taking great care of your business and reputation!!!!

The process of moving is a stressful and tedious ordeal on its own. But if you are blessed enough to have meet a customer service agent, such as Norma, from the SE 244th Kent branch; it took a great deal of the tension out of the process. Also, she takes great pride of keeping her location clean, and was professional regarding returning phone calls. To have someone listen to you and who is very knowledgeable of the Public Storage policy and is willing to help get the best deal per your needs, you feel like someone is on your side and not just seeing what they can get away with. Plus, Her respectfulness and sense of levity, also allowed me to take my mind off of why I was moving in the first place … perfect timing.

Norma the costumer service did excellent job! Well satisfied!!!👏👏👏

Norma was a great help, very sweet and friendly as well. She made sure to dot all I's and cross all T's. She definitely provided a great service and I wouldn't mind getting help from her in the near future.

Norma was a great help,. She went above and beyond to make sure we were taken care of. I highly recommend Public Storage on 244thn Kent. She's awesome!

Excellent service from Norma. Norma was all smiles and so helpful getting through the registration process. On site tour of the locker location as well as fast service. Great personality to deal with. Thank you Norma and Public Storage. We have used public storage many times and once again have had great service. We will continue to use public storage. Please give kudos to Norma.

There’s a few things to be careful of when you rent a unit here! They do not have any “dolly carts” to use, so you have to carry each single item one at a time to your unit. Just say you reserve a unit for the “30th” & you go pay on the 20th in advanced, they will sneakily charge you a prorate fee from the 20th-30th without explaining that your move in day starts when you 1st pay regardless of what date you asked for! So basically you will have a prorate bill due on the 1st & the money you put down will go towards your 1st month. Also, vacating a unit early does not mean you will receive any money back. They tend to go up $15-$25 every few months! There’s barely anyone in the office or that answers the phone. They have horrible customer service & they’re privately owned! Good luck here!!

Norma was great and very helpful. She might be one of the best costumer service persons I've ever delt with. Please pay her lots, she a huge asset to you.

Norma is amazing! She was very diligent in keeping the property clean and was very friendly and helpful. Moving homes is very stressful but Normas professionalism and great service made this part of moving pleasant. Thank you!

Norma was really good excellent service

Outstanding help by Norma at the Kent store. Thank you Norma.

Norma has been a wonderful help and she explains the whole proceso of renting. Ver nice to meet her.

Norma kill me very good on this day make my day thank you she make my day thank you very much

I just wanted say that Raya is on this location, she's awesome and helpful, she guides you and makes it really easy to choose the right place to rent, I highly recommend this location, make sure to ask for Raya she's great 👍 👌

Norma was wonderful and incredibly helpful. She set me up auctioned and efficiently and was very pleasant.

I worked with Norma she is fantastic very friendly and knows what she’s doing😃

My family has been using this location for over a decade now and it's finally my turn to get my first unit. I absolutely loved every moment and Norma made it so comfortable and fun. Love this place.

Norma She was a good customer service she doing good job she make everything happen and she make everything’s good to everyone and she always smile God bless her with a good heart.

Located in a nice, quiet area. Well maintained, prices could stand to come down a little, but overall good service. Great customer service. Norma is such a great and helpful employee! I hope Public storage realizes how much of a valuable team member she is, she deserves raise! She has always been kind and helpful during my interactions with her and always has a smile on her face.

Norma is very helpful and solved my problem in regards to the App Thank you

Norma is such a sweet heart! Very helpful and kind and informative! Made a good experience!

Had a refreshing experience at Public Storage with Norma. She was very nice, helpful and provided excellent customer service…. Thank you

Very happy with renting from Kent Public Storage, the staff were all very friendly and helpful. What really impressed me was the cleanliness of the facility. I was always seeing the staff clean up and sweeping. Norma was great, helpful and even took extra time to assist me when we checked out.

Norma was super professional 👏 5 🌟 Higly recommend.

Chelsea is awesome. She is very professional, courteous and very helpful. She should get more responsibilities. And I have been given the same treatment even since Norma has been working working. She is always ready to help and make the company shine. These are great and dedicated employees that must be guided for better opportunities within the organization.

Norma was so helpful since my first day here at the property and reliable person. Happy to store here.

BEWARE! ***UPDATE*** I spoke to the district manager after the last 12% increase and he said it is based on market rents. I just received the next increase and this one is 25%! They don’t value any of their customers, long-term or short-term, and they’re like every other publicly traded corporation and only care about profits. As another reviewer said, they will rope you in and then raise your rent. It doesn’t matter how nice their staff is, they just want to turn and burn as many customers as possible. Consider giving your money to a local privately owned storage facility!!! *** I’m VERY disappointed with Public Storage. I’ve been a loyal customer at this location for almost NINE YEARS, never paying rent late once. I recently downsized to a smaller unit and was very surprised when they raised my rent 12% after FOUR MONTHS. I’m used to annual increases but four months is ridiculous. Be sure to ask how often they will raise your rent because at this rate you’ll be paying an obscene amount in no time! Time to downsize completely.

The property manager Angie is awesome! She was very friendly, super helpful and soooo easy to work with! I highly recommend this place because of her!

It was a pleasure to meet Norma the storage manager at this location. With all the craziness that was happening that day she was able to help me gracefully and kind walking me through the facility and showing me my space storage unit which is very spacious and clean. I left knowing my belongings will be sage and secure. Thank you so much Norma!!!

A very shady place the on-site employee and also the manager Weatherby District tour of that unit in that area is very temperamental we were late getting out of our storage unit maybe four times and lesson and I need a spin and he gave me a temporary suspended time from 10 a.m. to 6 p.m. when the normal time hours are 6 a.m. to 9:00 p.m. now we stayed there in that same punishment for I don't know six or seven months and then finally my girlfriend was late one more time and not by no choice of our own you sound like you live in the storage unit or anyting but they terminated our lease good riddance that place was horrible anyway plus they have too many knick knack rules for people who are just trying to restore their items not living storage units

Mrs. Norma is an excellent customer service and very helpful person and I really loved it. Thanks 😊

When I needed storage space in a hurry Chelsea made it easy and even a pleasure to do business here. With her assistance my move went way more smoothly than it would have gone otherwise.

They tell you a price and once you get settled in, they raise thier price. Mine went up almost $100. I called and asked why this happened and they said it's based on the location. Yet thier online price to get a new storage was the same that was given to me at first. I asked to have it changed back to the original price and they would not do it. Will never use Public Storage again. They are crooks.

I enjoy my location...its priced well...and the staff is helpful. Ive been with them 4 or so months..and no complaints. .edit. Oct. 2021...I've been here a good while now .I've had 5 units at this location"07775" it's always clean..never had any pest issues...cept maybe a spider friend or two...I've transfered around the lot trying to downsize..than decided I was silly and transfered again to a bigger unit..and then again and even one last time to a bigger one...Chelsea has been great at taking care of my needs and requests..and always does a great job...the lot is clean...she is always very helpful and polite. I'm happiest with the unit I'm now in.. and glad we were able to help another ten year customer move and clean up to move to another state. And then work out the details of transferring. It was perfect timing! And Chelsea is always very professional, even when we push her buttons. I've seen her handle situations that most people would come unglued in..but she holds her chill and she finds a solution that works for everyone. That's what I call great customer service! She deserves a raise. And some more thankyou! Show some love for the people who help ya! They don't make the prices... they are there to help ya! And I'm not super fond of other public storage facilities...to be honest..but this facility I've been happy with the whole time! It is stand alone. Happy customer!!! 💯

Helpful staff clean facility

Chelsea was super helpful!

Writing this review on behalf of my Mom Sakhiba. She has gone from one public storage location to another but there always has been some sort of problems, whether it was rat problem, theft problem or just poor customer service. Ever since she has moved to this location, she has been so happy. Chelsea is absolutely fantastic. Facility is always clean, no rodent problems, secure and well maintained. And absolutely amazing customer service. She is elderly so she doesnt get on computer a lot so she has asked me to write this from her. We are happy with this location.

Chelsea is amazing! From when I initially came in to rent my unit to every time I have made a payment with her, she has been professional and super friendly! This location is always so clean and have met my needs for over 2 years now. Thank you Chelsea for making my experience here so easy and great!!

Great service by Chelsea

Chelsea was a great help with setting up my unit. Fast, friendly and helpful. I will recommend this location and recommend they work with her.

Hi my name is Larry myself and my brother Chris Friends of Storage we spoke with the Linda She's very knowledgeable very people friendly and this the first time we've ever ran it one to experience was rather really nice and pleasant we're pretty much left the whole time I was cool I will recommend this to all my family members and friends give that lady a raise she deserves it Thank you very much Larry and Chris Benson

A positive, first-rate experience at this facility. Chelsea is knowledgeable pleasant and provides, excellent customer service. 5 stars for sure!!.

Chelsea was very helpful at the front desk in the office. I'm a new customer and the process was simple and easy. Registration was online and was able to do everything to obtain my storage unit online which was ideal. No complaints here.

Chelsea was a Super delight to have helped me today! Thumbs up girl. YOU ROCK 🤘

He was Friendly and helpful

I have rented a few storage units in my life and I have to say, this location has incredible customer service. The staff were very helpful during the whole rental process. Definitely would recommend Public Storage.

Chelsea has been so helpful and accommodating since day one. She always goes above and beyond. I’m glad shes been in the company this whole time. Thank you!

Chelsea is always cheerful and helpful! Makes making my payments very easy and enjoyable!

Natalie was a gem, she was a super big help...

I would personally like to thank Natalie for her courtesy and customer service as she helped me with a issue I was dealing with. I had my personal items stolen and dumped at this property where she found it and looked my name up on social media to contact me. I am so grateful for this woman .

Simple and easy to do business with!!

Very helpful.

I originally talked with someone from the answering service and he was most polite and helpful in providing me storage options and he referred me to Chelsea, the manager at the 244th location. She promptly called me and we set up a meeting to show me the unit. She was knowledgeable and very helpful. The unit was clean and the entire complex is neat and orderly.

Excellent service very happy (:

Chelsea was very helpful with gettin me a storage unit and I noticed the property was very clean so I was not worried at all about my belongings being left at the storage property..

Chelsea at property 08775 in Kent was very professional, with just the right balance of personal skills and professional manor. She suggested products and supplies to make our storage experience the best possible and took note of the couple questions she didn’t have a 100% answer for, letting me she would ask and someone would let me know the answers.

Love that someone has been there everyday during this time when needed.

Manager lied the building got broken into

Very easy to rent, friendly staff, and affordable prices. Our first time renting storage and we were extremely happy! No issues at all.

Nice storage

Thank you Chelsea.

Great service

She was do great and respectful and helpful she the best I would love to bussiness with her in the near future

Chelsea was great at explaining everything to me and made sure my first experience is great. Thanks! So far enjoying the property.

I just started using this facility for my storage needs, but so far so good. Chelsea helped check me in and go over my contract. She was very friendly and helpful. Looks to have great security, very clean.

Storage units can be expensive when you're impatient for a sale with this company. However, the staff are always pleasant, they maintain the area around and within the buildings, and have a coded gate for loss prevention.

Pricey, but very clean.

Chelsea helped me get boxes and was super nice

Chelaea was amazing ill be a customer for a long time!

Great location

PROS: Great place - very safe - security gate - cameras and fencing all around - Chelsea and Pam are the best ( super outgoing, friendly, and helpful) I have rented several storage facilities in a couple different states and this is by far the best customer service and is the cleanest i have ever seen. NEGATIVE : the only negative is the cost

Chelsea is a wonderful sales representative she was and is very helpful thanks Chelsea from the Public Storage Kent Washington

I was renting a storage from another company around the corner. I went to this location to inquire about pricing. Chelsea told me about the Labor Day sales event going on at that time. The savings were fabulous! Because of her excellent customer service skills you now have another highly satisfied customer. Thanks so much Chelsea!

Staff is helpful and kind. Explained options and always answered questions. This location is great!

We had a 15’ X15’ space where we stored a houseful of furniture for 2 1/2 years. When we opened the unit we weren’t sure in what condition we’d find our furniture...it was exactly as we left it. We wondered if there would be any leakage due to all the Seattle rain...nope...dry as a bone. The manager of the facility was wonderfully pleasant and very helpful. Would absolutely recommend this location!

Haven't had storage needs for a number of years, but our recent experience with Public Storage was an all around success. Chelsea checked us in and checked us out (for a 3 month period in all), and she rates 5 stars+ for customer service.

Really great team! Been here for 2 years and everything was safe and taken care of!

Bill" signed me up - 5 Star experience. Very detailed information on everything. My second office visit "Chelsea" helped me. Very personable, pleasant. Great staff. Absolutely the cleanest facility I have ever seen. Can't say enough good things

I came in to this location with a lot of questions about units, and Chelsea was a BIG help. She had more information for me than i had even thought to ask for, and even though I wasnt ready to buy a unit today, I was treated so well. This location was really clean (a problem I've had with storage units before) and her customer service was unmatched! When I'm ready to purchase my unit, it will definitely be from.her!

Best customer service! Chelsea is very professional and is very knowledgeable of the facility and pricing. The place was very clean. We originally reserved a smaller unit, thinking we didn't need that much space but needed a larger unit. Chelsea was able to get us one the same day.

Outstanding customer service from Chelsea. Answers all my questions perfessionally.

Chelsea it’s such a pleasure and absolutely has great customer service!! 🤗🙌🏼

Chelsea assisted us with our storage needs and was amazing. Answered all my questions and concerns. Very greatful as other storage managers have not been easy.

Customer Service is phenomenal...Kathy is the greatest...

Great service by Chelsea at the front desk. She was very proficient and knowledgeable about the storage units and fees and answered our questions. Even when she had a rude customer interrupt us she was very professional

Good price, and good service. Property is well kept with no signs of rodents or pests.

Great!

I recommend this location! Chelsea provided me with excellent customer service, and helped me make sure that the item I was planning to store would fit into the unit before renting it to me. Great job!!

I went in to visit your facility and to get pricing. I was very surprised at how clean your building is and your Staff, Chelsea was very,very sweet. I am normally a major stickler on things, but this young lady Chelsea had shown me some true Customer Service. I will definitely be telling others about the cleanliness of your facility and the true Customer Service from this young lady Chelsea. ( I am not the most pleasant person to deal with) but this young lady answered all my questions and did it with a smile on her face like I was no bother at all to her. You are lucky to have found this young lady. I will definitely be doing business at this facility. Thank you.

The people at the Kent location are awesome. Always super friendly and helpful. They really try to help as much as they can and it shows. I've always been treated really well by these guys. Might not be the cheapest but you'll definitely get the best customer service by far.

Colleen is always so helpful, even in a pinch! Thanks again for getting us all set up.

Chelsea opened the office on time at 9:30am. She was very kind and knowledgeable. I made a reservation and checked-in online the night before so the whole process of renting a 10x15 was less than 20 minutes.

I made reservation online on Sat and they confirmed it right away. I went up and talked to Chelsea Sunday morning who was wonderful, unlike all the people at the PS storage units on 256th. Place is very clean and welcoming. I wouldn't recommend their 256th street location to anyone because of the staff. I was recommended to this location by a co-worker and I would highly recommend it to others. Chelsea and the lady I talked to on Sat (forgot her name) should go to the other location an teach some customer service.

Great service,great location employs were Polite and answered all my questions I had I'm happy with service. Thank you Chelsea for your help.

Today I got the pleasure of meeting a women named Chelsea. She was beyond helpful in any of my questions I had. I will continue to store here. She has amazing customer service.

Kathy was fabulous! Her customer service was excellent! Can't wait to see her again! :)

I just wanted to say “Thank You”. The whole experience was great. I was very pleased with the help I received from Bill. Along with the overall price. I would definitely recommend to friends and family. Thanks again.

Awesome customer service experience with a wonderful lady named Colleen- thank you! Very clean, well organized storage place and best of all the rates are great & affordable. Thank God I found this place! I would highly recommend this place to everyone!

Kathy was really. Helpful and she is very pleasant to workwith

Very clean

Easy to work with very helpful and complete on all details. Thank you!22

came here the other day and was helped by Kathy and she was great. really explained the whole process very well, she was polite and professional. I am considering when to rent a unit, but it will be here.

I went into Public Storage to looks at spaces for a move soon and Colleen was very helpful and knowledgeable! She showed me some different space sizes and explained how the rental process works. When ready I will definitely be renting there. Very kind and informative service. Thank you Colleen!

I love having the unit. Kathy helped me very much , she's very kind and wants to help you get your needs meet with your unit.

Colleen and Kathy did a wonderful job and helped me with my storage needs! The place is very nice and clean. Thank you for everything!

Kathy she a wonderful person very cheerful and just a great xspiriance public storage you rock thank you very much

Called around for a 5x10 storage unit and they had the best rates. They contacted me promptly to set up a walk-through to make sure it was the best size for my needs. When I got there, I was happily greeted by the manager Kathie. I ended up renting a 10 x 10 unit at a reasonable price. They offered a pretty good special on the first month and Kathie walked me through future payments, gate code and offered supplies needed for my unit. She was very professional and a pleasant to work with. I’ll definitely keep them in mind for any future rental unit needs!

Kathy is a ROCKSTAR! I came in needing space for my stuff and she clearly realized I was having one of those days and needed the upmost top notch customer service. She treated me with so much love and I'm grateful for everything!!

Cathy and Colleen were so helpful and nice! These ladies know what good customer service is! Getting a unit was fast and easy. The property is nice and very clean. They were able to accommodate our Upack trailer which made our move SO much easier. Thanks again!

The lady that was here running the place is feal snooty she needs more experience in public relation she is rude and doesn't care about people

niceplace

Good

This place is great! Jerome is amazing! You know your belongings are in good hands with a guy like that. When I initially made the reservation for my unit Jerome called me back promptly to confirm the reservation. Then I was unable to be there in person to finalize the paperwork, my SO went instead, he called to confirm with me before changing anything over to ensure my privacy and reservation were protected. The first time I arrived to unpack my things Jerome was there making his rounds, without missing a beat he knew exactly who I was because of the unit number, even though we just got it and he had never met me in person. It inspired confidence that my things would be safe and well maintained. Everytime I have been back since whether it is to retrieve something or pay my bill he has been courteous and prompt. Public Storage is lucky to have him. He is diligent, knowledgable, and provides spectacular customer service. Thanks Jerome!

Jerome is so awesome. Very helpfull and friendly

This location doesn’t have any carts to help load/unload. Otherwise, good place.

Awesome customer service by Jerome!!

Jerome rocked it! Great service!

Excellent service by Jerome

Like to say thank you to Jerome the property manager every time I come here is it happy energetic super nice person thank you very much Public Storage sure does go the extra mile for their customers once again thank you guys very much

I got my first unit yesterday and Jerome was an amazing help.(:He was friendly and accommodating, it was excellent service and I highly recommend this location.

When I got the unit they told me it would be paid THROUGH october, then called me Oct 2nd and say that my payment is due, so I went in and told them I couldn't pay it and emptied my storage and they are still trying to charge me for he whole month of october. Not only that but the same guy, who was really nice when I first got it, was completely unprofessional and rude when I told him I couldn't pay it this month and tried to give him my keys. Would definitely not recommend. As far as the units, the halls are always dirty and there are no lights, the lights in the hallway are dim and on a timer so when they turn off it's very dark.

WARNING!!!!! Do not store your items here!!! Loyal customer for 5 yrs after losing everything in a house fire stored what was salvageable there. Stayed even though they slowly, secretly raised my rent from $100 to $225 over the course of 5 years without one notice! Was often late on payments but never more then a month. They auctioned off my stuff because I was 28 days late on my Aug. payment. ($225) Never even left me a msg to warn me of the auction. 3 days after the auction they accepted my Aug. payment and still didn’t tell me thousands of dollars worth of items were already sold!!! Had to find out my stuff was auctioned off a month ago trying to make a Sept. payment. Site says I no longer am a tenant there?!!! What kind of f’ed up company does that?! Don’t use them. Find another company. Calling my attorney Monday morning.

Clean location to store your goods. Staff is always helpful. I have only had one concern and it was tackled without a hitch. Great job guys!

I recommend this place, it is very clean, quiet and the staff is friendly. Jerome was very informative, professional, and helpful.

Kimi was very helpful and nice. Very informative! I recommend this place. Very friendly staff. Jerome was professional, friendly, and helpful without even asking!

Jerome was very helpful, and saved me a TON of money! 👍 Definitely 5 stars.

Jerome was kind, nice and very helpful.

Jerome was really patient gave excellent service would recommend to anyone

Jerome was very helpful, took care of us right away and we even got a ride in the golf cart lol.

Great facility!! I came in and had a great experience Jerome was able to get me in and out in a very professional manner and he was very knowledgeable polite and courteous I would recommend this storage facility to anyone!!

The process of moving and coordinating all the logistics is a mountain when you add your mother in-law into the equation it then becomes Mount Everest. I had the luck and pleasure of meeting Jay one of the property managers at public storage who advised me and recommended numerous options that were unbeknownst to me that brought a great relief to much of the stress and confusion. The best advice I got was putting my mother in-law in her own unit giving me one less matter to interrupt act with her on. The more I am able to reduce my interaction with this wind bag the better my day is. In all seriousness Jay is a very pleasurable and extremely professional man who is easy to communicate with and extremely knowledgeable to more than storing and moving. I came to learn in conversation that Jay is also a former United States Marine. The corps would be very proud knowing the man they turned out knowing that he carried those same Corps values that were instilled into him into as a Marine into his current civilian posting. Jay thank you for your service to our country and thank you for minimizing my interaction with this annoying woman. Semper Fi.....

Mr. Stinson was very helpful with getting me a unit. Offered supplies that was needed. We were very pleased with his service thank you

Jay was extremely helpful and was patient with me and all my questions. Amazing service!!

Great service and would recommend people to come to this place if you need a storag

Wanted to let you know of great customer service I received from DM, Jim at the 244th st SE, Kent location. Yesterday while consolidating one of my units to another, something blocked the door and it was stuck. We thought the door broke but it turned out to be our fault. Maintenance guy was at an appt so Jim, the district manager, got down on the ground to figure out the issue in his business clothes while it was raining. Then he proceeded to fix the issue himself. Really, really appreciated and totally unexpected! Thank you!

This Public Storage location is fast, friendly, affordable and clean. Thank you Samantha!

Helpful & friendly people

Nice place to store your stuff. Great staff!

This public storage is well kept up and has a great security system the ensures the safety of your property and humbled the staff

Simple and easy

The managers are very great people to work with.

Alicia was very helpful

I've had my stuff there longer than I'd like. Staff is helpful.

Alicia was very helpful and more than accommodating in helping me through the process of renting a unit! I would definitely recommend this location to anyone!

Alicia was super friendly and prompt. Unfortunately, I was blindsided by the charge of a lock. It wasn't disclosed that I had to bring a lock in at the time of set up. I had my own lock but I didn't have it one me. So in order to get access to my unit same day I had to purchase a lock for $19.99. That info should be disclosed on the the reservation

Linda was very friendly and easy to work with on my rental. I would recommend this location to others.

Alicia is very attentive knowlegeable person and very friendly and helpful...she"s a plus!!!!

They have a great customer service, did all they could to help me out. I appreciate their hard work.

Average storage company.

Just stopped in after making an online reservation. Angel was very pleasant to work with. Thank you!

Kathy was fast and amazing

Angel. Truly lives up to her name. She was very helpful. She is an asset to this location.

Angel, the manager, was very friendly and helpful. The units are clean and secured.

Jane and another lady were very easy to work with. Clean and maintained. I would recommend this location for your storage needs.

Excellent customer service good sense of humour and pleasant to be around.

Half the time the staff does not know what they're doing. This is a storage facility that has vagrants live on site as "Night security" which could sound good sugar coated, until you walk to your storage unit and see them sitting in their lawn chairs smoking cigarettes *update 5/8/17 my eft payment was deactivated unbeknownst to me and was not notified of such a change. When asked him several times and calling to the regional manager believe his name is Eric to have this fee waived not as a courtesy but because of their mistake I was denied several times. Now we will not continue to do business any longer. I would not recommend ever.

She was really nice helpful I will tell everyone to come here thank you so much..... Love it

Portia lutrica and Lori were awesome made me feel very welcome and secure knowing that I chose the right place to store my belongings

Jane was wonderful to work with! I feel that our stuff will be safe and protected while we look for our new house!

Jane is awesome and superhelpful with our last minute moving situation.

Jane is a very helpful lady. She made everything easy for us. :)

Jane was a wonderful Lady and I recommended.

Jane was wonderful! She was patient, kind and very helpful.

I really appreciate that jane took the time to explain everything and showed me the units to see witch one I would like to have and was very nice and kind.

Super friendly staff! Amazingly nice! I would refer them absolutely.

It's one of the best places were I haven't had a problem of any kind. very good service her name is jane she does a very good job about attending to what she has of part of her job. Great service thank you jane.

Jane treat her customer really good.

Jane was very nice to. Customer

Justin and Jane are dope. 😜

A ok

Wonderful service there. Jane was very kind and helpful.

My sister and I have rented a 10x15 outdoor unit here for a year now. The property is very clean, quiet, and secure. In the midst of continuous roving staff, Jane greets you with a smile and readiness to assist in any kind of way. She is very friendly and communicative. I appreciate her and the lighting improvements to make me feel more secure.

Very friendly staff! Excellent customer service. Jazzmine was very pleasant and helpful.

Jasmine an jusin an awesome 👌👌

I have never been anywhere else with such amazing customer service! Jazzmine was really friendly and helpful. I would recommend this place to anyone who needs public storage in the future!(:

Justin and lace are amazing !!!!

I rent storage units often for my business, and the people at this facility are one class act. Thank you.

Great customer service from lacee and gwenn. Would recommend it to anyone needing storage.

Great customer service Laccee! Keep up the awesome service.

Lacee is absolutely amazing!!! Such great customer service she provided when I was there! I definitely will recommend this facility to all my family and friends!

Great experience would recommend facility to anyone needing storage.

I must say I really like this place. Priscilla was amazing, friendly and professional. I also would like like to add that public storage should give her a raise, she was very efficient. I had alot of hard and straight questions and she was able to break it down in details. At the end of the day i was happy with my 10x15 space. Thank you Priscilla.

Great customer service, management was super helpful. Will definitely use again

Went in last minute needing a space, lacee was extremely helpful even though I didn't not end up renting. She made sure I left with all the information I needed and will be back in the near future

Lacee is great

Justin lacee and gwenn were great

Custumer service was satisfactory

Friendly and efficient staff. Answered all my questions, good costumer service.

Lacee great customer service

Lacey is great!

Ron was very helpful in our stressed moving. Made things quick and easy and very happy.

Ps is awesome !!!!#!# Ron is great !

Kimi helped me in my time of need,awsum service

So far our experience has been good with this Storage Facility.

Kimi always gives us good service and helps us out. It's nice to be able to drop in and take care of things so quickly.

Kimi is wonderful!

Servicio muy bueno! Espesimente la Kimmy! Buen trabajo Public Storage!

Kimi was so amazing! Helped me right at closing find the perfect unit and saved my life! So great I would always come back here to her in the future!

Kimi shows excellent customer service, anytime Call with a problem, with my bill or anything she always has a solution, my moving day was pure hell, but she found away to accommodate me and put me to ease, i was wrecked. It's always a pleasure talking with her, she hams that warm kinded spirit, it shows, i would recommend anyone who in need of Storage to Kimi. Thanks again Kimi for all your patience and understanding. Keep doing and awesome job, Marie

Everything is very clean, Kimmie was wonderful, very helpful.

Kimi is awesome!!!!! I was having a bad day with trying to find the right storage unit and I finally did at this location. I was bummed about not being able to get the $1 a month deal but it's right down the street from our place beats having to go across town. Thanks again Kimi :)

Linda was very prompt about calling me with updates about the storage unit. Kimi was also great about returning phone calls promptly and explaining things thoroughly and being supportive. The place is well run and convenient.

Kimi was welcoming, knowledgeable, and organized while covering the contract and facilities. The grounds and Units are spotless and it seems well secured and safe. I will recommend this Public Storage to friends and family.

The ladies Jo & Kimmi were awesome !! I was stressed and frantic trying to find a storage unit. Never have rented one before and not knowing what I was doing they made it so simple and pleasant I would definitely recommend them to my friends and family !

Kimi has always been so helpful and friendly. Thanks for the great customer service.

Kimi was a great person. She was very helpful. I'm retired from united parcel service customer service complaint department. And she is excellent at customer service. And the grounds were so nice and clean

Great office staff and especially Kimi!! She was very helpful and super friendly!!!!

Kim who works there is very helpful and answers any questions you have.

Kimi is the best. She provides excellent customer service with a smile. I will recommend her to anyone in need of storage! Thanks for all your hard work Kimi

Kimi is always very helpful. The restroom is usually available and clean. The lot is always maintained. She even disposed of a rat I caught for me.

Kimi was so helpful today! I had an issue with my account, she helped straighten it out and waived a late fee.

Came in to rent a storage unit, Kimmi provided knowledgeable, friendly, EXCELLENT customer service! Highly recommend for all your storage needs.

Went in to see kimi, for some imformation, she was kind, and helpful.highly recommend her sight

Kimi the property manager is awesome!

mercedes and kimi are amazing. they are both super nice and friendly. great customer servics.

Kimi and Doris were very helpful with a storage unit, great customer service

Kii helped me so much when I lost my keys to my lock, she is wonderful, and great service

very nice experience and resonable..kimmi was great

I rent a unit for business, and I choose not to relocate because the On site Manager and staff are so friendly.

I needed storage and kimi helped me figure out what i needed.wow such great service,hard to find any more

Paula is great! Had amazing customer service and was very informative

At first, I moved to this storage unit because of price, but in two years the rent on my small unit has gone up 20%. I wouldn't have a problem with it if everything was kept in good working order. When trying to access my indoor unit, i usually have issues getting the code to work and actually unlock the door. There's also the unfortunate incident when I tried to access my unit several weeks ago, and they had changed the door code WITHOUT notifying me. Also, don't be duped like i was about the first month being a dollar. They bill on the first of the month, so no matter if you move in on the 5th or 25th, it’s still $1 for that month, and full price the next month. I know it’s kind of petty, but still seems deceptive. UPDATE! their Credit card system messed up and canceled my autopay. when i received a late notice stating a late fee of $20 was added, I called the office manager and said I would re-enroll in the autopay feature, pay the $70 rent, but not the $20 late fee. She stated they would remove it from the account, no problem. Low and behold, they instead charged my credit card for the $20.00 and did NOT refund it. HORRIBLE!!! SECOND UPDATE - AND FINAL STRAW. Current market rate for my size unit is $49/month. I am paying $70/month. When I asked the manager, Kimmi, about it she basically said "Yes, as a current customer you pay higher than market due to annual rent increases". Awesome! move out is now scheduled and I will take my business elsewhere.

Everything was great from the 1st day I step in the office till day I left good service

I've had a unit here for almost three years and recently had to rent a second one. The staff is always very friendly and helpful and the grounds are kept neat and clean and it's very easy access. I would highly recommend this location if you're in the market for renting a storage unit!

Great service

Great service from kimi

Always a pleasure getting a unit here

Kimmi is awsome her customer service is fabulous and I feel like she really goes the extra mile to keep me informed about whats going on with my storage unit!!

My name is Kimberly Braddy my mother has rented from your company for years. Every time I go there they lie about something . Plus they are so nonchalant. My mother lives in Kent , so we stop going to Federal Way and we started coming to the one in Kent. Kimmi has been wonderful she goes out of her way to make sure that we have a receipt she talked to us about insurance and she makes us happy when we come in. I don't have to worry about a bad attitude when I come here because ,she always has a smile on her. face if anybody should be a manager or get a pay raise it should be her you should hire more people like her. Thank you for the opportunity to express my opinion. And thank candy for me too

Kim was very helpful from start to finish, she was very welcoming. She made it very easy to decide exactly what would fit our needs. Everything was clean and very nice! We look forward to working with her!

they SUCK!

I recently moved some things to my moms,but I need more storage,so I asked my mom if she would,help me figured out what size I would need,so I will be stopping by her store to see what I need

Last summer of 2013 is when I first rented from Public Storage and closed my storage 3 months later, returned back in November 2013. I would like to take the time to give Kimi a special thank you. Kimi takes the time to see what storage size and cost that fits best for the customers. I recently was out of town and received a courtesy call from Kimi to remind me of a payment that was due in two days, reason being for the courtesy call was due to my c/c # change, which I missed updating the new information, with that being said she saved me from receiving a late charge fee which I certainly appreciate her for it. She patiently will walk you though how everything works. She provides great service always with a smile... Thank you Kimi and Public Storage.

Great experience, kimmi is a cool lady

Kimi rented me a unit and it was so easy

I was in to get imformation and kimi was so wonderful and helpful I will recommend her any time

Wonderful helpful staff easy access.

I enjoy talking with Kim chromy when i come in and pay my bill .I just recently rented and additional unit and Kim was very helpful and friendly,she definitely does her job well! Sincerley Karen Klopich

Kimmi was awesome with getting me a unit quickly! Great service!

I just opened up a storage unit at this location, and am very happy I did.. The staff were very helpful and attentive. The units and office were clean and nice as well. Great experience all around!

Was in to check prices and kimi was very helpful to me I would recommend this place

I was assisted by Alan. He was very polite and has excellent customer service.

Today I came in and had some questions regaurding my account. Kimmi and Mattison were extremely professional and very helpful. All my questions were answered and I left very happy. I reccomend anyone who is looking for a stoarge place to go to this particular location and ask for Mattison and Kimmi. They treat their customers extremely well. Thank you ladies!

The manager was very informative and helpful in assuring my needs were met. I am very pleased.

This storage is nice and clean and easy to access with my code. Kimi is very friendly and always knows me by name. She makes me feel like I made her day by coming in. She always acts professionally and is very knowledgeable about storage ideas to make life a little easier in the storage world.

I have rented 4 or 5 Public Storage units at different locations in the past 10 years and this one is the best one by a long shot. It is clean, safe and well-cared for. Manager Kimmie watches over things and that's a good feeling. She is on the job and goes the mile to work with customers. The overall service is terrific: I would give Kimmie a generous raise for her hard work and dedication!

I have been a customer at this location for 3 years and have been very satisfied with the service that Kimmy gives to her customers, the cleanliness of the facilities, and the appreciation that she has for her customers. The only drawback is that it is not 24 hr access. This would be beneficial, since I work at odd times and is hard to get too the storage during open hours.

This place is the best very affordable and the staff here is excellent especially Kimmy. I've been a customer here for over 8 years. Is also very clean.