Public Storage Self-Storage Units at 34701 Pacific Hwy S, Federal Way, WA

Kathy has been amazing! I love the service here, truly.

Kathy is dope! Ten minutes new here and she’s already made me feel so welcome, safe, and secure about my rental unit! I’m really looking forward to this new relationship!!!❤️❤️❤️💪💪💪

First time I rent a storage and I had a very good experience with Reka the Property Manager Thank you for your help 👍

Kathy was really helpful getting me a storage unit that fits what I need! Thanks Kathy!

She Washington verá nice her name is kathy

Kathy was great and getting me set up quick thanks alot

Great customer service. Easy to use yet felt very secure while storing my stuff here. Felt it was very reasonably priced. Would rent storage space from here again in the future if the need arises.

Kathy help me out tremendously today.

Lisa was very helpful! Federal way, wa

Kathy was super helpful and friendly. Went above and beyond. Great customer service. Thank you.

This was a great experience. Kathy was great. Helped me right away with any problems I have.

The fact that this place only lets you come till 6 pm is not good for people who work. Probably won’t use long.

Well today I came un and met Kathy amazing experence. World class service and actually made it a better day for me. What a winner.

Service was great. CS Rep was very patient with my mother and I. She explained everything clearly to us and was very patient as neither of us had our glasses on. She's very upbeat, funny, has the ability to make anyone smile. Thank you for your wonderful service. Sorry I don't remember your name.

The renting process was easy and efficient, and Kathy was very helpful throughout.

Kathy was very helpful and wonderful.

Great service and nice place. Kathy was great!

Kathy, the sales rep is so amazing!!! She was extremely helpful & knowledgeable. So friendly & bubbly. Best customer service I’ve ever received from any Public storage staff!! Thank you so much Kathy

Our first auction unit went well thanks to Kathy she was friendly and awesome! Hope to work with her more in the future.

Kathy is amazing property manager that I never ever met. I'm so glad for her help. Recommended A+++++

KaThy did a He'll of a job I was very Impressed By her customers service Abilities

Kathy W was amazing! She helped me with my every need.

Nicole, is a great person, smiles and excellent service. Wish, more people were like Nicole. Great service is important to me..

Kathy is great! Fast move in process via online and Kathy helpless with the process. Received good feedback. Thanks Kathy!

Excelente service from Kathie

I had a very pleasant experience with Public Storage, especially with the manager Kathy! She was very business customer service plus she had a wonderful sense of humor!

Kathy is the bomb diggity!

This storage facility was awesome. The manager, Kathy, was exceptional. She was super helpful, very friendly, and really efficient. Anytime I need to use storage, I will always go here.

I rent a personal unit as well as a unit for my business storage and have had a great experience. Kathy is awesome! Any time we have an issue with our unit she's quick to help us out! -The Snake Ladies

We needed to move our things immediately and Kathy saved the day! She was able to call us and view the different units. We were able to get a unit the same day. Thank you so much Kathy!!!

Kathy has been an amazing to me she talked to me like a person, helped me with everything I needed to be helped with with an amazing attitude towards me :) thank you Kathy for your amazing gratitude

Had a really good and easy going experience at this location! A really helpful man named Travis was patient and walked me through everything I needed to know. I’m older and hard of hearing, so not everyone takes the time like this young man did. Happy to be renting from you guys

Excellent service. The manager Kathy helped me through the whole process & got me what was needed for the time being.

Kathy was amazing!! She helped me when I didnt think anyone could! Thank you Kathy!!

Kathy gave great service. Quick and helpful!

Kathy is the greatest. Clean units. So helpfull.

Kathy is great! Great services! Highly recommended.

I really appreciate the staff here. Kathy has really good customer service skills.she makes you feel right at home and I will recommend anyone to be apart of this facility thank you guys .👍

Kathy is the best

Kathy was super helpful and friendly. Very clean facility. Thank you!

Kathy is the best! Incredibly informative and helpful. We are sure that our storage will be safe and secure at this location

Kathy was most helpful on helping to since a customer service issue quickly and happily!

Kathy was very helpful in getting us another unit she is awesome

Kathy is super. Highly recommend, she is fantastic and super helpful.

Good costumer service Kathy thank you for your time

Kathy was awesome very very helpful

I have been a customer for years at this location and have never had any problems. I just helped my mom Susan get a storage unit at this location. Kathy is the manager and she is the best.

Friendly and Fast Service!

Kathy was a wonderful and pleasant property manager. Very helpful and polite.

Kathy was very helpful

Great service Kathy did excellent ..

KATHY was the best associate you could ask for ,help me get checked in ,create an account I will forever use this storage until I find a place!!!!!

Kathy was great

Kathy is great I enjoy stopping into to say hello and she is very nice to talk to and I’m very happy my stuff is safe with her

Kicked out after I paid for a full month. Just received the e-mail that says everything must be out in 2 days… A phone call would’ve been nice. Tried calling customer service, of course they didn’t have any information for me. They told me to contact the property manager, she’s never there, or never answers when I call. She’s also not very friendly & asked me to give her a 5 star review before I could even get a storage unit. Thought that was weird, & she physically wanted to see it on my phone…. I’ll try again in the morning and hopefully get some answers. I wouldn’t recommend renting from this location. She also manages another location in federal way.

Mark was very helpful and professional and was able to answer all my questions showed me how to use the app and all of its features

just had the absolute best experience with storage staff in my life at the federal way location on pac hwy and 348th. bethany and kathy are amazing, very personable, friendly, and caring. would highly recommend this storage to anyone. cameras everywhere, you can get in the gate using a smartphone app on your phone, and they are in the process of going through security upgrades and putting in new rod iron fences to keep out the riff raff. pleasantly surprised after my last experience with public storage many many moons ago. bethany and kathy should be commended for their excellent customer service skills.

Kathy is amazing and friendly, she is always helpful and available when I need her at the site. Thank you Kathy!!!!

Jeannie was very helpful and nice,great customer service.

Kathy is awesome! She helped us with our concerns, she’s very polite and she’ll sure help you with whatever concerns you guys have! Really appreciate her personality.

Bethany is really friendly and helpful. worth renting a storage unit here!

Was given wrong information over the phone by 3 different people. This is not a 24hr access location. I shared my situation and needed to access the unit early in the morning to make a flight. I couldn't get inside the gate, missed flight and had to reschedule. Manager was on location too but refused to help me. Luckily I was able to cancel my paid reservation through corporate because I never moved in.

Amazing customer service from Mark!! Couldn’t be happier with the customer service he provided. The entire stay I was here I was treated with respect and they were so friendly at all times!! Love it and will definitely be back again.

Bethany is bada!! and very professional at her job. Great job! And I want to also give the property Mgr kathy of where I store at 6 star plus review on her customer she is the best she helped me out alot yesturday.... . Dnt for get to give her an raise

Kathy is the best she is helpful and welling to lend a hand when needed. She made sure I could get in to my storage. Then my truck wouldn't start and she helped me get it started. I would say this is the place to go with no hesitation. Thank you for everything

Kathy was supper nice and very helpful!! Thank you Kathy!

Bethany was so helpful!

Kathy is the BEST!! She helped us out today and was so pleasant.

Kathy, was very helpful and patient with answering all my questions. Very friendly and personable! I feel confident my belongings stored will be safe. Thank You!

Don’t believe all the fake reviews. Hands down the worst storage place I’ve ever used. They close the gate at 5pm on weekends and 6pm on weekdays and there’s absolutely no access after. I’ve used other public storages where they give u a warning if you were you there after hours and a fine if u do it again, which is ridiculous but at least you have access to your belongings 24/7 if need be. There workers here are awful and give zero exceptions to paying customers. I got there at 4:59pm on a Sunday with a full load that took 2h to load and a half hour to get there, but nope the gate was shut down, and to top it off the lady who works there (that I met and spoke to for a while the day before and knew I was a paying customer) was yelling at me from the other side of the gate “we’re closed, we close at 5”. Really Public Storage??? Never left a review in my life but had to on this one. Worst service period. A storage unit that you can’t access if you work normal work hours???? Huh???

Bethany and Kathy great job

Kathy was super helpful and friendly

Kathy was soooooo great

I've had a good experience renting a unit here and Kathy and her team have been very helpful.

Kathy did a great job getting me set up!

Great experience Really helped when having to move quickly after our house sold Thanks Kathy you were so helpful

Thank you Bethany for showing me how to post a review. She was very helpful.

Mark did a great job got us out of here right away

Kathy was awesome! Showed me how to access my unit and how to navigate the App. Thanks Kathy

I was helped by Kathy, and she was great. Helped me to the fullest. Great person, will recommend anyone to use that storage spot. 5 Star service.

Met the new Manager Kathy she's really nice and polite and she's very helpful..

I love Kathy. She saved my storage twice. She's heaven sent.

Kathy was so helpful she saved my stuff not once but twice. She is an angel and the best person to help and trustworthy. I cant thank you enough Kathy!

Kathy has been very helpful. Got me into the right sized space and got everything taken of . Highly recommend.

Storage unit was broken into and everything was stolen. There was no assistance and they attempted to not honor my insurance

Kathy has been amazing assisting me with my reservation. Very friendly and professional and knowledgeable. Highly recommend!

Kathy helped me out she is very good and nice an polite and she explained it very well

Cathy was quick at getting us set up and in new unit¡

I meet this person named marry she is an extraordinary person good worker she guided me through this process because this is my first time doing this.

Mary.is exellet!

I haven’t been to a storage location in some years now. My last experience was not that great. Today I was helped by Mary she was awesome! Very helpful and even toured some units with me to make sure they were suitable! Great service if you go to this location ask for Mary! Professional and friendly! Thanks

Low quality company. They increased the rent on my 5x8 $20 within the first month I rented there. They will increase your rent too... maybe $20 this month, maybe $20 next month... How about $30? Do I hear $40?

Great customer service. Their employee went above and beyond helping me. Thanks

Jeannie shes the best help i ever get

Jeannine helpful and friendly

Went to rent a unit at the Mildred location in tacoma. After making the reservation, I saw I wasn’t able to my online because I wanted to decline insurance. Went to the office and was unable to rent the unit because someone had vandalized one of the windows to the main office and they were waiting for the police to come. That’s when I decided to stop by the office in Federal Way and speak to Jeannie. She told me that she was able to rent me the unit at the tacoma location from her location in FederalWay. Jeannie went ahead and started the paperwork and completed the rental for the unit I wanted. Jeannie was very polite and very courteous and offered me many options on how to store my items and to keep them safe. Five star experience with Jeannie at the Federal Way store!!!

Great management!!! Always clean, well taken care of place.

Manager was great

I worked with Jeannie to reserve my unit. She was busy when I got there with another customer, but as soon as she completed that customer’s paper, she promptly attended to me and answered all the questions that I had about the storage unit and area.

Mary is very helpful and Does whatever she can to help

Jeannie is great! Very friendly and always available to help with questions or concerns.

Jeanine was so helpful! She answered ALL of my questions without hesitation and was very friendly and courteous too.

I was very impressed with Mary, at Public Storage. She explained everything with me and took me to my unit, and made sure it was clean. She took time to help me add insurance on my things in my unit. I left feeling good about my choice to use Public Storage.

They're hours of accessibility are a bit tough if your a night owl, bit they were curtious, clean and Fair.

Jeannie, who runs this location, is wonderful! We had a great experience overall -- move-in was smooth, no problems keeping our stuff there, and move-out was also incredibly smooth. Our move-out was a bit complicated, but Jeannie took care of everything and it went very well. She is kind, friendly, and very good at her job. If we weren't moving out of state, we'd definitely continue to use this location for our storage needs!

Been with them for years and it works great for us!

Friendly

I went in to get boxes and it was 11:15 am. No one was in the office and I checked the side window n knocked to get anyone. I saw a white lady sitting in a chair and then I waved at her. I told her “I thought you were closed and it’s working hours”. She came to the front desk and aggressively yelled at me saying First off! Don’t ever knock on my window!” Then she starts ranting about how she isn’t alwys at the front desk. I just saw this lady sitting in a chair when she could of been sitting at the front desk to help customers like me. I will never go back there again. So sad that customer service these days is run by people with anger issues and no manners/respect.

Jeannie was so helpful to outline availability as well as market at a different location thank you very much Jeannie

Great customer service.

Jeanie is the best=5 star

Has been a great experience. Payments and gate access all from my phone. Jeannie runs a tight ship and always greets me with a smile.

Jeanni is helpful. Good place to rent

Lovely and friendly young lady! Very helpful. Ty much.

The lady was very sweet and kind. She had so much knowledge and was very reliable. Very clean and neat place. She is very helpful and willing to do what she can to make your day go better and well.

Jeanni great always acknowledges me sees how my days going. Genuinely. You can tell she has a great heart. I love it. appreciate it.

Great, attentive staff, very clean and well kept. Safe place for all your stuffs. I highly recommend it. Thanks

I really appreciate the help we were given as well as the respect from Jeannie.

I moved here from California and I have to say that this Public Storage has proven to give Great Customer Service. Anytime I had a question or concern, both the Manager Jeanie and the area Manager Jim Caster both responded pretty promptly and took care of whatever I needed them to take care of. Jim C. (Area Manager) is in California and still stays in constant contact with the customers checking in on them to see how things are going. I have never found an area manager so consistent, so nice, always willing to take care of you. I couldn’t be more happy with his genuine personality and positive attitude. I am impressed with their professionalism, along with how much they care for their customers. It indeed speaks volumes when you know that your belongings are in a safe place, and you don’t face constant situations. I moved from a larger unit down to a smaller one with no problem. If I call and leave a voice message my call is always returned. I am big on communication and when people are willing to communicate it makes things that much easier. If your looking to store your belongings at a Public Storage I highly recommend this one.

Our company has worked with Jeannie at this location and the prior one in Fife and haven't had any issues with her or the company. She's always very friendly and accommodating to all of us

Jeannie has taken care of all of storage needs. She goes above and beyond to support our unique needs!

Jeannie was extremely helpful and pleasant! Appreciate the friendly service and clean facilities

I've been renting 6 or 7 years. Good location fair prices

Jeannie Awesome and very kind

Great Service from the Staff. We Love the App for Keyless Entry.

Great service by Jeannie. Went to purchase a couple of boxes and she was a great help on how to pack them for shipment!! Bravo Jennie!!!! Update: went to get information about storage for my sister, who is moving to a smaller apartment. Once again, Jennie was able help me with what I needed and what items my sister and I can use to make sure are items stay safe. Going to have my sister reserve online so we can store with this location. Jennie is a gem of a lady and enjoy talking to her...

Jeannie was amazing in assisting our movers load our storage unit. The process was very easy and smooth. Thank you Public Storage!!!!

Jeannie was very support and helpful for my company and me helping out with any issue we have had.

Jeannie is great. Will rent here again. Thanks 👍☺️ for all you did

Jeannie provided excellent service and makes us feel very confident about leaving our stuff at this location. Very personable and thoughtful as she toured the facility to us and got our rental started.

Adria was great.

Adria was very friendly and helpful.

Adria was great at getting back to me in a timely manner and answering all my questions regarding my upcoming move out. She was very helpful and I was thoroughly impressed with the service and concern she provided. I really appreciated all her help. Thank you Adria!

Adria was helpful .nice , wonderful lady

Adria is awesome!

We had a great experience with this facility from checking in online to check out. Jeanie was extremely helpful.

Jeanne was very helpful! She does great with the security of the property and ensuring everything is operating as it's supposed to. Just an overall good experience.

Jennie (not sure how to spell it) was very nice, sweet and helpful. I recommend this place.

Manager, Jeannie was absolutely wonderful! She was busy inside the gated area and had the office locked. She was so pleasant and didn't act put out, like I interrupted her other duties. Jeannie seems to be an invaluable manager and I hope she is told as much. Thank you Jeannie

Jeannie is a good worker and manager at this public storage location she's always nice and generous and helpful and an understanding I'm thankful to have her storage manager like her

Great customer service by Jeannie assisting with our storage move in! Thank you!

They make false reports to police and call ppl racial slurs do not go here

Facility upkeep is horrible! Rat feces found in majority of the units, even with out any food in your personal unit. Much more costly than the competing storage services and were not able to waive any fees during the Covid19 crisis. Not a company to refer to people you care about. I recommend for you to continue the search for other options before settling for Public Storage..

20 years ago..probably no odds but,..I lost 2 trunks with my parents stuff in them and my dad's Veteran's flag, etc. Also lost all my baby photo albums,etc. Do people turn this stuff in anywhere?

Easy in and out

Jeannie was very helpful and efficient

There's always room available.

Foiled my storage 😁

Teuila was so helpful and up front with me. She was funny and got me what I asked for . I like my unit it's just theres a spider down the hall I don't know if he is still there or not but I could swear he was looking at me and it freaked me out. I never really got along with spiders in the past so hopefully we can co exist.

친절하고 자세하게 설명해 주어서 매우 좋았다 Teuila가 자세하게 도와주었다.

Teuila is very informative and helpful, thank you.

teuila is the best, so friendly and professional! love her so much

Jeannie who’s the Property owner was so sweet, she walked us to the storage unit to see if it works with our move and she was upfront with everything with all the fees very affordable and clean property. Thank you for making this move easy for us will definitely be back in the future if ever need storage unit and we recommend this location storage to anyone looking to for storage units.

Customer service (teuila) was second to none.

Jeannie was absolutly AMAZING. She not only does her job well but she goes ABOVE ANDDDD BEYOND.

Great customer service from both Tequila and Jeanne! Thank you guys so much for making my move easier! Highly recommend! :)

Great service and support. The property is strategically located at 34701 Pacific Hwy S. Federal Way, WA 98003, just off I-5, with wide road access and large units that fit our needs completely. The staff (Temila & Jeannie) were helpful, and successfully supported us completely; even when we broke the key in our lock (ARBUS). They were friendly to all our employees. Especially those individuals needing access (and weren't familiar with the entry procedures). The whole staff truly made our company experience successful and positive. We'll be using them again when we have the need.

Teuila was amazing. Walked me through everything and made it quick and painless. Seriously recommend this place!

Teuila is the best !!! Need a storage come on in you will receive the best customer service!

Teuila was awesome. Super knowledge and extremely help. Answer every question I had as well. Thank you again for your help!

tequila was awsome

Teuila and jenni were so helpful. In the middle of my move I realized that I probably needed a bigger storage unit switching over was flawless and convenient the grounds and landscaping were well-kept and clean. the website was easy to navigate and the employeesre kind respectful and courteous thank you public storage for making a move so easy for us in such a stressful time

Very friendly teuila Help us out very good

Attendant was really helpful and kind. Nice that they are all drive up units as well.

Excellent customer service, friendly and professional.

Teuila was very helpful. Some of the units had roof leaks but Teuila showed us units until we found a nice one! Custoner service is great! Thank you!

Teuila was Awesome!

Great experience working with Tueila.

Teuila was really helpful! Thank you so much!

Great Experience! Teuila was Great! Helped me with all my Questions and helped me with very fast service!

Teuila is amazing person she helped me with my personal needs. To save me some times to save few of my things... wonderful place to store your personal valuable things... love it....❤️❤️❤️

Good location

Very friendly staff recommended!

Came to this property in desperate immediate need of a storage unit and on a time crunch, I was delighted to find that Teuila was behind the desk and prompt at addressing my needs and concerns and she was very understanding and caring while talking with me while I was in my super stressed panic mode, the unit was clean and the price is completely reasonable for the space!Teuila was very sweet, attentive and accommodating and I HIGHLY RECOMMEND This property to anyone seeking a pleasant and convenient moving and storage experience! Hopefully you’ll have a similar experience as I have! Thanks Teuila⭐️

Great service and very professional staff. Teuila helped me with payment arrangements and also walked me through very thoroughly. In and out with great prices! Thank you Public Storage!

Teuila ws great it was very easy

Great place clean efficient teuila was a lot of help thank you

Jennie was sweet

Just moved out today - process couldn't be any easier. I'm used to sweeping out a storage unit before I can move out, but the always awesome Teuila said she would take care of it! You guys are great. :) Previous review - Teuila is so sweet and amazing! I booked my unit online and she called me right away to answer any questions I might have. Her priority was to make sure things went as smoothly for me as possible. My move is stressful - but Teuila made sure the storage process was easy. Thank you Teuila!!!

Jeannie and Teuila are amazing! Always friendly and professional!

Jean and Teuila were awesome. Moving is not fun but they made it much easier!

Spoke to Jeannie at the front office about storing my pickup truck while I was away to settle estate in Idaho. We were able to figure out by storing there and taking Uber to the airport it would be quite a bit cheaper. Thanks for your help in this matter Jeannie I appreciate your help! Update: picked up my truck today and everything was great. Jeannie in the front office is such a nice person I really enjoyed working with her, kudos!

Tequila was very helpful in my transfer process. The District Manager, Chuck, was on site as well . Chuck and Teuila helped this move go flawlessly. Much appreciated!

Teuila needs a big raise! , she is very helpful and nice all the time.

Very impressed with the service I received from Teuila. She was very helpful the first time I came to check out their storage units and once I came to actually get one she made the process very easy and provided all the information professionally

New to this area, stopped in to make a payment for my storage back in Cali, and Teuila has been nothing but kind and very generous. Appreciate the help!

Teuila was fantastic. She got me checked-in right away, showed me the unit, and she was super nice. Thank you!

Teuila, was a huge help setting up my storage! She took the time to make sure that I had a quality unit to move into, and kept a downright cheerful demeanor the entire time. It was a very refreshing experience!

Teuila was so helpful and professional. She was so phenomenal that my parents, who were with me, decided to get a storage unit here the same day! Great property, great location and great staff!

Teuila was AWSOME! I had a few concerns about my storage rental and she was quick to address my concerns and help me through the process. I definitely recommend this location for storage rentals and ask for Teuila!!

Teuila is phenomenal!! Great customer service and fun to chat with! She recognizes me every time I come in. Thank you for your great service!

Teuila good & great

The manager is the nicest lady

Teuila was very helpful and she got everything set up very quickly.

Great service quick and easy. Jeannie was super helpful

Tequila was so helpful with the check in and that really help us Thanks so much

Jeannie and Teuila are both so friendly and helpful everytime I stop in to make a payment or a simple question they're always willing to help! Everyday I'm greeted with a smile and a very positive attitude! Thank you so much ladies 😊😊

The manager at this location is so nice and friendly she always helped me when needed and offered to help she always went above and beyond to help me . My time here was great and if I ever need a storage again I will go to this location .

Thank you Teuila for your help! I love your personality and such a beautiful soul.감사합니다 기회가 되면 여기로 다시 오겠읍니다~^&^

I had a great interaction with teuila. Thank you Teuila for being so pleasant and understanding.

Jeannie was very helpful with getting a quick storage unit, I will definitely be recommending this place to family and friends

Tequila has been very helpful as well as being very friendly.

Mike here...owner of EVI Productions. I had a billing issue at this location and within 24 hours the problem was solved. Teuila helped resolve the issue, stayed in communication and helped me get an adjustment to the invoice. A big shout out to Teulia and a big thanks for her help...what a wonderful job.

Teuila was awesome. Lots of helpful information. Thank you

Teuila was amazing!! had great conversation and was extremely informative and helpful!! would definitely recommend!

Super helpful staff.

Update I love this location the ladies here always remember me and love talking to my kids to also have them feel welcomed every time we come here!!! I still recommend this location for anyone who needs storage😀 Jeanine is amazing she showed me 1 unit that i was looking for but when i was describing what items i had to put in storage she recommend a great unit that was more accessible since my items are furniture yes it was bit more money but she was so great at answering all my questions and concerns that i decided on the bigger unit 😀 i have been there two months now and she and the other ladies always have a smile and always so hello to me and my children. I recommend this public storage to everyone who likes great customer service and likes to be treated as a friend.

The ladies at Public storage were very helpful and super Nice. Great customer service Teuila & Jeannie!

Jeannie was just wonderful! Great service😄😃😀😜

Genie the manager of Federal Way Public Storage was very helpful she got my rent reduced for a few months she's my new hero thank you

Jeanine is wonderful...

Excellent management.

Jeannie was the best customer service rep I've ever been associated with. I almost hated to cancel services but my kids found an apartment so out they go with all their stuff in storage.

Very clean unit, and lit! Good choice of sizes. Excellent customer service.

Manager and staff friendly, professional and thoroughly versed in their duties follow up phone calls were extraordinarily patient and helpful. The only thing I dislike about t storage is the hours of the day we have access to our property but I was informed that they will be expanding hours and putting his customers through less hassle and special arrangements to accomodate limited hours.

Friendly staff, I wasnt told before I got there that renters insurance is a requirement. This seems a ploy to increase fees. I was not at all happy about the additional charges

Jeannie was great. 5 stars

First time experiencing having to use a storage, and it was a wonderful, stress-free experience all thanks to Kathy and Jeanine. Stopped by to get an idea of pricing. Kathy and Jeanine were incredibly kind and helpful. As Kathy’s first customer, she was very considerate of needs, honest and upfront about pricing. Fortunately, today had a deal ”$1 for first month”. Had a very pleasant, worry-free experience. Thank you Kathy and Jeanine!

Jeannie takes care of this place like it's her back yard. Well, in a way it is because she also lives there. I like that a lot because I am confident my items are safe. She is very courteous and helpful. Kathy was new and I heard the way Jeannie was training her that they care about their clients.

I would like to give Public Storage 34701 Pacific Hwy. S. Federal Way, Wa 98003 (off of 348th and Pacific Highway) the most positive review and rating as it can be perceived in this Yelp review in typing, a 5+ Star Rating., : ) ;) I would recommend this location with Public Storage, because not only of working with Lisa, but because it is off to the side. Quiet and conveniently located. Thank you Lisa for welcoming me as a return customer and for providing courteous and honest customer service. She was friendly, helpful and willing to go the extra mile to ensure I was taken care of. With a receipt. A key, and a storage unit of my liking. Aikeem Roberts April 4, 2019.

Lisa at the front desk made our experience so effortless. Excellent customer service. Clean, low prices. We haven't met the manager yet, but from how Lisa speaks of her, we know she's amazing. Definitely would recommend here to others. Thank you greatly.

Nice secure location. Jeannie was always super sweet. Rates went up over time, but that's just like anything else.

Jeannie was amazing and courteous and made this moving experience very easy...ROCKSTAR

Great customer service when I went in today to rent a unit. Lisa is a rockstar! Super friendly, helpful, and personable. I'm looking forward to doing business with this location solely based on my interaction with her. Give that woman a bonus!!!

Great experience with public storage. My husband and I are new to the area and needed a unit asap and public storage delivered! Lisa reached out to me and worked with me so quickly to find a unit to meet all our needs. I went to the office, which is conveniently located right off of 5, filled out all the paperwork and got the keys to our unit in minutes. Lisa walked us through all the steps and answered all of our questions. She has such a great attitude and made us feel so comfortable and confident in leaving our belongings as this location.

I love Jeanine! Great customer service!

I like having a storage in this location because Jeanne is always ver friendly and ready to help. We feel that our things are safe in this public storage with her! Whenever our keys for the storage were stolen and we called to let her know, extra lock was promptly put in place. No complaints here!

Best customer service in the Northwest!! Miss Geanie is a very sweet lady and always willing to help. 5 🌟's!

Jeannie was amazing ! Fast and easy check in !

Jeannie was very friendly and helped us find the best deal on a unit. We had questions about the security of the property. She was able to answer our questions and we feel confident that this is a good place to rent from.

Jeannie was amazing. We made an online reservation and when we arrived, she still double checked everything with us and made sure we had everything we needed to protect our stuff. Added bonus, she lives on site with her husband which adds a little bit of extra security

This is an awesome place for storage. This was the first easy moved we had coz you could just unload it right there from your truck. It’s clean and a perfect size for our things. Didn’t need to carry it a long way. An awesome staff Jeannie as well gave us the best spot. I love her sense of humor and very friendly. She’s the best!!!

Jeannie was very helpful during the snow storm. Got me my storage locker with incredible quickness to avoid the cold

Nice place for storage. Jeannie is great with service and help if needed. It's a good feeling knowing your things are safe here.

Best prices for storage in all of federal way and you get a live on site manager. Easy access and friendly staff. Jeannie found us the best deal so definitely look for her.

Jeannie is great when it comes to helping people

Jeannie is so sweet an kind an helpful when it comes to her job as a manager she goes beyond her duties

Good people

My friend goes here and I help her move some stuff and great security and location....thank you Carrie

Jeannie was great! So friendly and helpful.

Thank you Jean for your help, you’re best.

Jeannie is the manager. She is awesome!

I love this public storage bcause it has good price there is no bad things in it

Jeannie is amazing!

Rented a 5×5 storage and Jeannie was awesome. Very clean facility and the lease process was a cake walk.

Jeannie. Thank you for all of your help.😊😊

Positive mind set. Great for the community. Thank you Jeannie.

Jeannie has been the friendliest person I've met. I moved from Las Vegas and found myself in a rut. Not only was she kind and friendly, she pointed me in a lot of helpful directions to try and get back on track. She definatly gives the people of federal way a great name. Thank you Jeannie! Sef Romero

Jeannie is the most wonderful person. Kind and caring. Makes the process of using this clean safe property a breeze. The DM Chuck is also a huge asset to Public Storage considerate and helpful. I've been with this specific PS for 3 years and will always use them. Don't pay a company to not care for your belongings. Take them to the Public Storage on 347th, Federal Way. You won't be disappointed.

Jeannie was friendly and very helpful.

Jennie was great and it has been a good experience having my things stored in your facility. Thank you Nessa Lemalu UnitB-40

One of the best storage facilities I've been to very professional staff, and friendly, prices are very very reasonable I'll be a long term customer

This place is awesome! Jeannie was polite and on top of everything! Jeannie had me in and out within 30 seconds making a payment. She was very kind helpful and fun to be around. I recommend this location by far!

I cannot overstate how helpful, kind , and knowledgeable Jeannie was when my partner and I were looking for storage needs. She had quick and detailed answers to all our questions and was very knowledgeable about the storage industry. That took a load of my partner and I. Moving can be stressful but Jeannie made this part of the move simple easy and straight forward. I would highly recommend anyone with storage needs to go to Jeannie.

Really nice lady at the desk. Very helpful.

Lisa was so helpful and quick and all smiles and jokes. She makes this place look welcoming.

Lisa was fantastic

Jeannie is the best😊 very professional and willing to go the extra mile for you .😎👍👍

Always clean and courteous. Also knowledgeable of specials and ways to accommodate.

If you want a unit for a couple months than these folks are great. However if you want a unit for an extended period of time while you're out of state (1yr+). Then RUN AWAY! Not even 6 months into having the unit I have my rates increase by %20. I got every excuse from "maintenance and upgrade costs" to "getting the unit closer to market value" to even blaming it on the lightrail property tax hike! My rate went from $245/month to $295/mo. Now being 3000 miles away im having to figure out something else as I can no longer trust this location to not Jack the rate up on me again.

Jeannie was extremely kind, friendly, and helpful! The facility is well cared for and quite safe. We would heartily recommend this location for almost anyone!

Great customer service. Jeannie is fantastic and knows what she is talking about. Thank you so much

This storage units are the best, number one. The manager also is the best,(Jeannie). Real friendly and courteous. Very helpful staff also. They have specials that help me, which made my day. Thanks Jeannie and staff. I'll be back.

The facility itself is very clean, well secured, and reasonably priced. This is my first time using a storage unit and it was a very positive experience thanks to Jeannie. She was super knowledgeable about the area and friendly — made me feel right at home!

This is one of the lower priced locations for storage. Remember to read the fine print about the hours of access. Inspect your unit and door for openings and seals/gaskets (so that rodents can't enter your unit ) before you agree to rent. I had rodent problems and management was not responsive, except to take down a report. Thankfully I didn't have damage to furniture. I did throw away a number of blankets protecting furniture because of rodent evidence.

Amazing customer service very clean love the atmosphere

Jeannie, I left my storage without a lock because the movers were unloading. I came back to put my lock several hours later, Jeannie had already installed a lock to keep my things safe. That's customer service. Looking after our property and we are new customers. Thank You Public Storage and Jeannie!😀😀😀🤙👍👌

Excellent facility and staff! Jeannie is an Awesome manager!!! She's always available for questions and help! I feel very secure here with my storage unit and property. Thank you very much!

Michelle gave me great service and was friendly and made me feel great!

Jeanne was very helpful and friendly 🤗

Jeannie was a HUGE help and very accommodating on move in "scheduled" times. She was very reassuring that she would be able to help and assist as much as she could and she was very out front and open about any fees and insurance costs needed for booking a storage unit.

Jeanie was very accommodating of our storage questions. She was also professional at her work. Looking forward to our storage needs.

Jeannie and Lori are amazing and very helpful. I needed to move into a bigger space. Not only did they find me a space they saved me money but foun a close space. Awesome job. They are the best. :)

The property manager Jeannie is extremely helpful. The property is well monitored & maintained---you feel comfortable your items are safe.

Marc, Wendy & Jeannie were SO KIND and pleasant and helpful I really can’t commend them enough for the amazing customer service and hospitality they granted me over the past two days. From reservation to confirmation to move-in to the storage unit... it may be one of the easiest and painless processes you could imagine when having to deal with finding a storage unit and people who are willing to work with your needs. It’s especially not easy I find storage for a vehicle that is affordable. I highly recommend!!!

Jeannie was very nice and good costume sevice thanks

Jeanie is so very helpful.

Jeannie was amazing. Very helpful and fast. Highly recommend!

Jeannie, great service

Great customer service from Jeanne

My stuff is ruined... Mice in my stuff! Complained about the weather strip when I first put my stuff in. Nothing was done! Tons of memories forever lost. Brand new vacum ruined due to the weather strip not working. The lady told me to take pictures and said maybe corporate will do something. Don't get a unit here unless your only using it in the summer!

There is no way that public storage could ever be safe TO run safely without Jennifer. When Cyndi ran the joint she committed a lot of illegal practices that still haunt me into thinking what belongings I still have left that she let a con artist Bill Gonzales come in to my storage and he was not on my lease at all. Then one day Jennifer called she was working in bothell at the public storage. I got to know the manager in bothell now and he loves her too! When she calls you to remind you of your payment a huge Ray of sunshine comes over the phone EVERYTIME SHE CALLS. MY RENT DAYS USE TO FALL ON PAYDAY AND MY JOB CHANGED. NOW I'M LATE OFFEN BUT I WOULD RATHER BE LATE WITH HER THEN ANYONE I HAVE EVER MET. GO TO PUBLIC STORAGE OFF HIGHWAY 18 IN FEDERAL WAY AND ASK FOR JEN. MAKE SURE YOU ARE WEARING SUN GLASSES. THE SUNSHINE IS BIG. I LOVE YOU!

Professional service

Jeanie was very nice and made our day great!!! Really recommend coming here if you need a storage unit

Storage room was clean and the manager was very helpful.

Jeannie i thank you so much you were a big help in taking care of what I needed . I was greeted with great hospitality and she provided me with the best services I would recommend this particular public storage t anyone looking for storage thank you Jeannie

Jeannie was very helpful.

Very nice lady and nice storage facility. Great employee to us also gave us tips and fun ideas to go out and sight see. Thank you Jeannie!!

Jeannie was fantastic. Great experience and very helpful. Thank you

Great new manager named Jeannie. Super nice woman. Has helped me a few times when I needed help. Super helpful and very nice all and all.

I love this place. Brittany S was great at helping me and seeing that I had everything I needed. She was awesome.

The staff is friendly, zero complaints about them. My stuff was here for a couple years and I recently moved out. We found rat droppings and nests in several boxes. Quite a bit of my stuff was ruined, chewed, peed on, and shredded. The traps present in the unit tells me the management knew about the problem but I was never informed. They also raised my rent every few months until I was paying over $200 for the same unit that originally only cost $120. It’s also difficult (sometimes impossible) to get into the property during certain times of the day because of its proximity to the light at Pacific Hwy and 348th St. Traffic backs up and people don’t let you across the two lanes or you have to inch along in the backup until you get to the entrance. You also can’t drive around the buildings because of the current construction so it’s sometimes difficult to get in and out depending on how many other people are accessing their units.

Jeannie was great to work with and very helpful in setting up my storage unit at this location.

Jeannie was Very helpful and Very good experience.

Lisa and Shayla were awesome. Made the process so easy. Thank you for your help.

Too many rules and regulations almost like you're getting babysat some of the staff is friendly... no trash can inside the yard, have to be working your ass off your ass off to be on the yard let's you're one of the few that have been there forever

Melissa is awsome she is very detailed and definitely knows her job. I would recommend her and her property to anyone in need of a storage unit along with some great customer service.

Awesome storage with good security and access hours 6am-9pm. Cyndi was very helpful during the move-in and move-out process and assisted in items we needed for moving (tape, boxes, mattress bags, etc). Recommend to anyone looking for affordable and secure storage!

I had a great experience moving in. Cyndi was very friendly and helpful to make sure I booked the right storage space for the amount of items I would be moving in. She gave me a great deal with all my packing supplies and made sure I had to right stuff to keep my items safely secured.

Super friendly service

Cyndi was very helpful and polite the entire time of my stay. I would recommend everyone to store their stuff here.

Cyndi is great and friendly! She showed me the property and also showed me two different units so that I could make an informed choice about the space I wanted/needed. Great customer service! Thank you so much, I'm happy I chose to store my stuff here!

Shayla gave me good assistance today...

Cyndi and Shayla were a great help n fast service!

Great service. Enjoyed having Shayla help us .

Cyndi & Shayla we're great. Very helpful!

Really helpful and great pricing, shayla help me find the right unit for my stuff which was great and she was really nice :)

Great customer service easy access and clean

My roommate and I showed up at the wrong location for where we had made our appointment but Cyndi got us all squared away. Left feeling a lot better about the rest of our moving day.

Shayla was awesome and helped us out to the best of her ability!

Cyndi was super helpful a and had great customer service. Also helped me with getting a much better deal.

Great customer service Cindy went out of her way to help. Another customer ran into the gate and we couldn't get in so she called around and tried to get us in at another place for the same price. It's pretty cool dealing with people that make you feel like your business matters. Thanks again Cindy

Cyndi did great helping me today

Great customer service great time thank you Cyndi for your help

Shayla was very helpful and knowledgeable about her facility. Also was patient and answered all of my questions

The office manager, Shayla was very helpful and informative. I will recommend them to all my friends.

Cyndi makes this Public Storage location great! Friendly, efficient, courteous and informative. For the job she does, I would recommend this facility to anyone with storage needs.

i know my belongings are safe here

Management is fantastic and units are reasonably priced and with the great $1 move in special, you can't go wrong!!🏢

It's reasonably located. It's very clean and the prices are great. The staff that's there is great

Shayla was very friendly and thorough with the move in process

Every time I come I'm always treated like family and the attendant bent over backwards to accommodate me *****Highly Recommend it***** Thank you Cyndi you were super awesome!

Great customer service! Cyndi was really helpful and friendly! Great 1st experience with a public storage

Shayla was a big help . Great customer service

it was an awesome experience with Cyndi good prices and great staff.

Ms. Cyndi was awesome and got us in and was very polite and when they said she will call in a few minutes she did...i would definitely recommend this site to anyone

I was amazed at how clean the property was and Cyndi was so helpful I'm glad I decided to rent with Public Storage today

Cyndi is awesome...always gives great costumer care....always see her out taking care of the property

Shayla was very sweet and knowledgeable and professional and if we was a lot of help

Tina and Shayla awesome job!!!! Thanks a Lot.

Cherrie was so helpful and helped me great with no problem

The staff, Cyndi and Sherrie are always so nice and courteous. When I had an issue with my unit they were more than happy to help out. Great job guys!!!

Cyndi was extremely nice. She made my storage experience a treat! 😊

Very informative ,very helpful ..Cyndi is awesome !!!

Wow, talk about awesome customer service!! I relocated from the East coast to Auburn, WA and Cyndi made my move so much easier! During our drive to WA we hit 5 days of ice and snow storms, Cyndi kept in touch with us and help our reservation for us because we could not make the original arrival date due to the weather. After arriving, Cyndi gave me a tour of the property and showed me the unit is be renting, the property was very clean and well kept. Security was a top priority for me and I feel 100% confident my property is safe and secure at this Public Storage, I highly recommend this Public Storage and make sure you ask for Cyndi, tell her Robert Stanley sent you, she will take care of all your storage needs!

Hey, Cyndi at from desk did great job. Very professional and was aware of me being on a hurry and worked thru paperwork in no time.

Awesome customer service. Friendly front desk!

Cyndi was nice and got us a unit for cheaper than we thought it was going to be.

Service was great. I would recommend this place to anyone

Very hepful customer service and super informative about the wellbeing of our items and how to store them properly

Very professionally , courteously explained all that's involved with the rules and regulations and pricing ; reasonably flexible with time for setting up appointments ; overall excellent customer service by Stephanie !

Stephane was very friendly and made sure we understood the rental agreement and the services available on site.

Stephanie, help me save $87 dollars great Customer Services

DO NOT RENT HERE! MY STORAGE UNIT WAS BROKEN INTO AND VALUABLE ITEMS STOLEN. EVIDENCE SHOWS STAFF INVOLVEMENT, POLICE CASE OPENED. THROUGH RESEARCH, AND POLICE REQUEST FOR SECURITY CAMERA TAPES, THERE ARENT ANY VIDEO CAMERAS TAPING, JUST FAÇADE MONITORS IN FRONT OFFICE TO LEAD YOU TO BELIEVE THERE IS A SECURITY SYSTEM. DRAIN DOWNSPOUT CAUSES WATER TO SEEP INTO STORAGE UNIT, WHICH CAUSES BLACK MOLD. PRICES ARE CONSTANTLY BEING INCREASED. AFTER THE BREAK IN, I FOUND AN INDOOR HEATED STORAGE UNIT (SAME SIZE) WITH BETTER SECURITY FOR $50.00 LESS A MONTH. I WISH THAT I WOULD HAVE MOVED SOONER

Stephanie has fast friendly service .😘

They are so helpful on getting the right space we need & they also have good deals going on all the time. Also great customer service.

Ashley was nice and explain ed everything well.