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Address

32615 Pacific Hwy S
Federal Way, WA 98003

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

253-245-9975

253-245-9975

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

253-245-9975

253-245-9975

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 51/mo
    Online only price
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 51/mo $63
    Online only price
    1 unit left!
    Limited availability

    No Obligation

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    5'x10'
    Online only price
    $ 68/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Outside unit
    • Drive-up access
    $ 68/mo $98
    Online only price
    $1 first month rent

    No Obligation

  • Memorial Day Promo
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    5'x10'
    Online only price
    $ 70/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 70/mo $100
    Online only price
    2nd Month Free

    No Obligation

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    5'x10'
    Online only price
    $ 72/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Inside unit
    • 1st Floor
    $ 72/mo $104
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    5'x15'
    Online only price
    $ 108/mo
    Online only price
    $1 first month rent
    Medium 5'x15'
    • Outside unit
    • Drive-up access
    $ 108/mo $156
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x15'
    Online only price
    $ 112/mo
    Online only price
    Medium 5'x15'
    • Outside unit
    • Drive-up access
    $ 112/mo $162
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x25'
    Online only price
    $ 148/mo
    Online only price
    Memorial Day Half Price Sale
    Large 10'x25'
    • Outside unit
    • Drive-up access
    $ 148/mo $296
    Online only price
    Memorial Day Half Price Sale

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 156/mo
    Online only price
    $1 first month rent
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 156/mo $224
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 166/mo
    Online only price
    2nd Month Free
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 166/mo $207
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 167/mo
    Online only price
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 167/mo $209
    Online only price
    1 unit left!
    Limited availability

    No Obligation

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    10'x30'
    Online only price
    $ 185/mo
    Online only price
    Memorial Day Half Price Sale
    Large 10'x30'
    • Outside unit
    • Drive-up access
    $ 185/mo $370
    Online only price
    Memorial Day Half Price Sale

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 210/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 210/mo $304
    Online only price
    $1 first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Federal Way Storage Units On Highway 99

Federal Way Public Storage is the place to go when looking for affordable self storage space right off Pacific Highway/Highway 99 in central Federal Way.
Just south of 320th Street, climate controlled storage units, indoor storage units and outdoor storage units come in a wide range of sizes at this facility, giving customers several different options when it comes to cheap storage units.
For days spent splashing around at Wild Waves Theme Park, a 5x5 storage unit can be a great place to store towels, backpacks and changes of clothes for easy access to and from the park. It's also the perfect spot to store all the sports gear needed for games and practices on the athletic fields at Celebration Park.
When it's time to go shopping for a new wardrobe at The Commons mall, use a 10x10 storage unit to pack away out-of-season clothes, bulky winter jackets and other accessories.
For a family or a business on the move near Mirror Lake, a 10x30 storage unit provides ample storage space for large loads, whether it's furniture and household appliances or office furniture, desks, tables and chairs.
This location also sells moving boxes, packing tape, bubble wrap and other moving supplies inside the rental office and there are enclosed units designed to accommodate vehicle storage as well.
Roughly 20 miles out of Seattle and 13 miles from Tacoma, Federal Way offers a bit more of a relaxed atmosphere – not to mention some extra space – for residents, businesses and visitors to enjoy the sights and sounds of southwest King County.
When the need for a bit more extra space pops up, don't hesitate to call on this Public Storage in Federal Way for a variety of self storage solutions.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 584)

May 28, 2023
Google Public Storage Nikolaos Sweet
May 22, 2023
Google Public Storage Brandi aman
May 15, 2023
Google Public Storage Brandon Massey
This place is not even worth a second thought. Do yourself a favor and avoid at all costs. Your belongings wont be safe here. I was a customer with a large 10x30 unit here and one night i was coming home from work around 1230am and as i drove past i noticed the front gate was standing open. So i stopped and looked to see the front gate had been tampered with and broken open. However the place was empty. I called the public storage and nothing. Then i called the 3rd party company who monitors the cameras and they didnt even know there was any problem. And they said there wasnt anything they could do about it. So i actually pulled the gate closed and put my own chain and padlock onto it to keep it secure for the night. Unbelievable. And the next day the manager thanked me. This however happened many more times by crininals so you can be sure there is no security or any kind protecting any of the units other than the padlocks. That isnt even the worst part. The manager of this place is a truly unprofessional and nosy woman who will get right under your skin. She will force you to let her come inside the unit while your there so she can check out your stuff and she has a bad tempered rude attitude. Honestly ive never experienced such a terrible place to store your belongings. My reccomendation to anyone is Totem Self Storage. Ive been with alot of storage facilities in my life and that one in kent wa is by far better than all of the ones ive been to. You wont be disappointed. If you choose to bring your stuff to this public storage i wish you the best of luck as your going to be needing it.
May 12, 2023
Google Public Storage seojung choi
Property Manager Liz made the Transfer to a larger unit easy.
April 14, 2023
Google Public Storage Jim West
Thank you Kathy!
April 1, 2023
Google Public Storage Teresa Bariquit
Tanasia and Liz were great!! Thank you for helping!!!! Great property!!
March 27, 2023
Google Public Storage Jaden Davis
Never seen someone so happy to be at work thank you Tanasia for the lovely experience and customer service I learned a lot from you and will definitely be returning ! Your customer service is out of this world .
March 26, 2023
Google Public Storage Maya Mariee
My mom recommended me to this public storage a few years back and I’m glad she did , it looks like whole new property Tannasia explained so many new features you all have and the whole experience was just amazing
March 26, 2023
Google Public Storage Desi Smith
I brought my sister in we lived close to the property and we really needed a unit fast and Tanasia definitely made the interaction simple and easy also the PUBLIC STORAGE app is the best tool to use when you are here helps you get on the property without a code I love it!
March 25, 2023
Google Public Storage Kimberly Jackson
A very great place and I would go back again. Liz was very nice and helpful. She also explained everything to us to make sure we understood.
March 25, 2023
Google Public Storage Letty Walter
Tanasia and Liz HELPED ME SO MUCH !! They did a great job Such a clean office such a clean property I definitely recommend
March 19, 2023
Google Public Storage Quasa Ausborn
Tanasia was a blessing to work with!!! Moving was already stressful enough and she couldn’t have made it easier. The process couldn’t have been more perfect thanks to her help!!!! Will return for future moves. 🙏🏽
March 16, 2023
Google Public Storage Carla Kostresh
Tanasia helped us sign up for a unit for our business. She was amazing and cheerful and super helpful. The office and grounds are super clean and secure. We are so excited to do business with them! Great customer service is hard to find and I always appreciate a positive experience.
March 4, 2023
Google Public Storage Jamar Tate
Kathy and Nicole they were the best Customer service Reps that I'd ever had help me. Thank you Ladies 3
February 27, 2023
Google Public Storage Ruth Nelson
I rented a full size storage unit hear when I moved out of my house to market it. I'd never used a storage unit before and was a bit nervous. Now I wouldn't hesitate. The customer service was truly fabulous. The lady who manages the place is really on the ball and extremely helpful. When i had questions, her advice was right on the money and she went out of her way - even calling me when I moved out to make sure I gave timely notice so as to save me a month's rent. The unit was spotless. Another sign of really excellent management: all the other customers I saw there were peaceful and businesslike. When my big moving truck needed space, people were happy to help out. To me, that's a sign of really good management. Nothing like an easy experience to put people in a good mood.
February 25, 2023
Google Public Storage Bill D
Five Stars for this locations service and attentiveness. I'd add a sixth star for the property manager Liz, Michelle, and the other employees who've assisted me. Additional corporate investment in the property, particularly regarding increased security cameras, would be comforting and appreciated. Feb 2023 Update: Several additional security cameras have been installed. Much appreciated! Also, new paint throughout. The property continues to gain ground and the employees (6 Star Liz) are great.
February 17, 2023
Google Public Storage Miguel Ochoa
Liz is awesome !! Easy move in! Very welcoming ! Such a comfortable process!
January 22, 2023
Google Public Storage cesar c sanchez
Tanasia helped get me into my unit so fast she was so helpful!
January 22, 2023
Google Public Storage Xavier Allen
I am new to the city and came in just for pricing on a unit tay gave me the rundown of how renting with public storage works and gave me great advice about the app and I will be storing in the future.
January 22, 2023
Google Public Storage teanna
I love that I can come into any public storage and pay my bill but to see Tanasia‘s face and smile really made the experience so much better and I was in and out!!
January 15, 2023
Google Public Storage K G
Tanasia helped me and made my move in so much easier!
December 17, 2022
Google Public Storage Monicah Gitau
Tay and Liz did a great job with my rental they made everything so much easier
December 6, 2022
Google Public Storage Brian Prall
Kathy was super helpful with everything
December 3, 2022
Google Public Storage Tracy Oster
Tay the gal who registered me was very nice. The unit I rented had a bulb out but she said she’d have maintenance put in a new one and where I park to unload there’s water from the rain but it’s nice and clean in office and in the unit.
November 29, 2022
Google Public Storage kathryn faagai
I've been with public storage for 5yrs due to financial situations i had to give up my space. had no break ins customer service excellent everytime i come in or call I WILL BE BACK IN THE FUTURE!! THANK U SO MUCH MANAGER LIZ AND STAFF EXCELLENT SERVICE!!
November 21, 2022
Google Public Storage megan moore
Ive had a unit here for going on 9 months or so. I was impressed in the beginning, but the longer I rent from here, the sooner I am ready to move out. The rent prices are inconsistent. I was told i would be kicked out if my gate times didn't improve......bc God forbid a lady is tired and takes a moment to pull herself together after moving an entire home full of items on her own. Can't sit and no breaks i was told. I am to be constantly movning items from the moment I arrive at my unit until the moment I close the door and drive off. No time for hesitation or thinking. These are grounds for eviction. Though once again I am a single woman that's been moving my items by myself with no help. Thanks Public Storage for showing me that you don't allow your renters to be of the human race only that of robots......unless of course it's my neighbor a few units down he gets to pull out his chair and soak up the liquid sunshine and shine up his souvenirs he's collected over the years. Sad........
October 30, 2022
Google Public Storage AndrA Shinaul
Steven was wonderful and went above and beyond to help my father find a good price and spot for his storage. I would highly recommend!! Edit**** They keep raising rent with no explanation and refuse to return phone calls. Rent went from $167 to 218$ and again now with no notice to $257. We had a military discount and everything. Would not recommend.
October 13, 2022
Google Public Storage Jailyne Rodriguez
I got to meet Travis and Liz!! Both amazing people! They make you feel welcomed. Not only that but they are there helping you every step of the way !!! Can’t wait to see them around more ! Amazing people!!
October 13, 2022
Google Public Storage Christopher Parker
October 10, 2022
Google Public Storage mike hess
This is a nice facility . Good security. Doors and locks are the newer style so you can add extra locks to the door easily..
September 30, 2022
Google Public Storage Francisco placencia
Kathy did a very good job.
September 27, 2022
Google Public Storage SJ Affordable Auto Sales
Public storage been around for years and still doing good!!!
September 23, 2022
Google Public Storage Stevenson Ned
Liz is the best
September 10, 2022
Google Public Storage Ro Druffel
The customer service at this location today was phenomenal. Liz, the property manager, was kind as well as thorough. She was easy to work with and it was great working with someone who was so competent and had all the answers! I highly suggest renting storage from here. They also have a cool app now which allows you to open the gate from your phone. It's optional, but a great addition to the experience. They also have some great deals going on right now. Go on in or give them a call to check them out. Make sure you ask for Liz, you won't be disappointed with the service!
September 9, 2022
Google Public Storage Melissa McCargar
Liz is amazing! Property is clean and everyone is so helpful. Definitely recommended!
September 3, 2022
Google Public Storage Elizabeth Kweheria
Mark was very perfessional, helped me get my app going again.
August 26, 2022
Google Public Storage Leo Orosco
Liz has good customer service skills, and is very helpful with my transfer to a new space.
August 13, 2022
Google Public Storage Jr Escamilla
Very good
August 12, 2022
Google Public Storage Amy Tomic
Cathy was AMAZING!!!!
August 7, 2022
Google Public Storage Silauleleioaleipata1_808
Very convenient to access the property with app. Easy to reserve a space on line. Just unable to ever get anyone on the phone. Messages returned a day later.
July 21, 2022
Google Public Storage spazazz92
I rented a 10x15 unit here for about a year and half, had no major issues. Liz was very helpful and informative with the checkout process and even helped me get rid of some smaller tarnished items. If your looking for a place to store things, this is it.
July 21, 2022
Google Public Storage Julio Delao
Mark did a great job..save me money..he is a great guy
July 16, 2022
Google Public Storage T. W.
July 16, 2022
Google Public Storage Daniel Alejandro García Gil
June 29, 2022
Google Public Storage Daniel morelos
Amazing customer service They are Truly great people to work with🔥
June 16, 2022
Google Public Storage StaticMode Media
June 6, 2022
Google Public Storage Charmaine Coleman
June 6, 2022
Google Public Storage Chris Pineda
June 3, 2022
Google Public Storage Lacey R
We have been customers with this specific location for a long time. I have to say that Liz is the absolute best!!! She is always kind & friendly. Helps us with anything we need & can answer all our questions. Currently upgraded into a bigger unit & she made the transition quick & easy.
May 29, 2022
Google Public Storage Kendra mitchell
I was helped by Danny at this location. He was easy to work with and he got me my storage unit fast since I already had all my stuff in the moving truck. He made the process worth my time. Thanks Danny!
May 3, 2022
Google Public Storage Michelle Vanagas
Tyisha was so sweet and helpful!
April 22, 2022
Google Public Storage Chelsea
This is the best Public Storage I've ever used! The woman that work there are always kind and willing to help 100%...I would tell anyone that's looking for a good storage place to come here!
April 16, 2022
Google Public Storage Austin DeWeese
April 9, 2022
Google Public Storage Richard Campbell
Wonderful place to store though it's prices are Bieng razed
April 3, 2022
Google Public Storage Joseph Tincknell
March 28, 2022
Google Public Storage Krissy Bougard
Hope was awesome this morning thank you for all your help
March 5, 2022
Google Public Storage Chris Powell
Was having a frustrating morning until I arrived at this location. Madison and Patty gave excellent customer service just now and turned a bad day into a smile on my face. Now that's great customer service! Good job ladies, keep up the good work!
February 26, 2022
Google Public Storage Katherine Jordan
February 26, 2022
Google Public Storage Richard Manahan II
My original rating of 2 stars was for my online experience also with the call center. 5 stars however for the manager and staff. Liz is awesome and provides legendary customer service. Wish the gate access hours were open later.
February 18, 2022
Google Public Storage Maggie K
Madison is Wonderful! Perfect service! So happy I chose this location
February 18, 2022
Google Public Storage DJ
Madison was awesome. everything was really EZ
January 21, 2022
Google Public Storage Quinita Chaney
Madison did fantastic and was very knowledgeable!!!!!
January 21, 2022
Google Public Storage Nelson Swanson
Madison did a Wonderful job today!
January 21, 2022
Google Public Storage ThatGoGettaNikiJ
Great customer service with Madison today was in & out fast thank you !!!!
January 18, 2022
Google Public Storage Taya Warr-Williams
The Two Women that helped me are awesome people helpful and very patient informative and welcoming.........
January 13, 2022
Public Storage Athena Osborne
is there a list of auction fates and times that i can view
January 13, 2022
Google Public Storage Arlene Hultin
Liz is awesome! While she is professional, Liz is also very personable & friendly...and she's gone out of her way to help me successfully resolve a couple of issues to my complete satisfaction!
December 14, 2021
Google Public Storage Brittany Connally-Thomas
I've been a customer at Public Storage for almost two years now. Jeannie has the best customer service and is very influential.
November 9, 2021
Google Public Storage JD Conner
Super Nice staff! Very informative and professional!
October 21, 2021
Google Public Storage Cristine Naylor
September 20, 2021
Google Public Storage Old Country Drivers
i was renting units at different places..but this one is the worst..they have storage manager Liz who screams at people..using bad words..i am a Veteran and dont think i deserve it....
September 11, 2021
Google Public Storage Gabe S
Mice and nosey manager
September 6, 2021
Google Public Storage Mohammad Fahim Karimi
There was couple professional ladies who helped me out renting my storage thanks. Great services. Great people.
August 31, 2021
Google Public Storage Kat Velarde
Super convent. Secure. Friendly and helpful staff. Would use again if we needed another space.
August 24, 2021
Google Public Storage Clayton Stephenson
August 21, 2021
Google Public Storage Diana Warren
Great services. Actual people at the office to help with process.
July 31, 2021
Google Public Storage Zulay Sanchez
Liz the very helpful.
July 21, 2021
Google Public Storage John Gore
Easy and painless. And very friendly
July 15, 2021
Google Public Storage Cash Back
June 29, 2021
Google Public Storage April Wilson
This place is great! I've been a customer off and on for 20 plus years and this location is the best. Liz is amazing. She went out of her way to even get me a loyalty discount. Who does that? I am grateful for her and Michelle. They are the best at what they do. Thanks again girls. You are truly the best!
June 12, 2021
Google Public Storage John Gomez
Great staffing and felt secure
May 21, 2021
Google Public Storage Reno LaForce
May 19, 2021
Google Public Storage Thomas Hill
The customer service was wonderful Liz an Michelle are wonderful with helping an solving your storage needs I was helped an treaded with the up most respect an quality
May 11, 2021
Google Public Storage Just_Bob
I believe Michelle is the one who took care of us, she was awesome and so helpful. Liz was there too both were total sweethearts it was such a pleasure to have them help us
May 7, 2021
Google Public Storage Steven Hawley
I had a great experience with this location. The rental process is very simple and quick. Liz was very helpful and pleasant to deal with.
May 5, 2021
Google Public Storage Damon Cropp
Very complimentary team. Helped me out alot! Liz and Michelle are a dynamic team!
May 3, 2021
Public Storage abraham ohanyan
How to.pay payment
May 3, 2021
Google Public Storage Linda Vides
April 30, 2021
Google Public Storage Susanna Munoz
Liz was very helpful and kind . Will definitely recommend
April 28, 2021
Google Public Storage Heather Carrillo
I couldn’t be happier with my experience here. I was helped by Liz and she was so professional and friendly it was an absolute joy. I needed a storage quickly and she made sure I was taken care of and it didn’t break the bank. I will definitely send anyone I know here if they ever need storage.
April 15, 2021
Google Public Storage Sannie Yagyagan
Lori @ the front desk went above and beyond helping me move in , no hassle at all and friendly staff including Liz the property Mgr.
March 27, 2021
Google Public Storage Alice P
I've been renting here for over a year and Liz has been so helpful. Good place to rent.
March 14, 2021
Google Public Storage Tee Nicholson
March 13, 2021
Google Public Storage SEAN FINLAY
March 3, 2021
Google Public Storage Ricky Bobby
We had to move my buddy in the DARK because there was no power for some reason in the section on the facility. ASK FIRST!! 🤯
March 3, 2021
Google Public Storage Reuben Weeks
Had a great experience with Michelle and Liz. They were extremely helpful during this difficult time. I came into the office very frustrated about an issue with my account and the employees took the time to help me through each step. I’ve been storing here for some time now and I have to say I wouldn’t go anywhere else. The team at this location really cares about the customers.
March 2, 2021
Google Public Storage Kimberly
I won a unit at auction and the staff at this location were great! Both employees who helped me were polite, knowledgeable, friendly and efficient. I would give them an A+ for excellent customer service! Thank you ladies!!
February 26, 2021
Google Public Storage Tor Dietrichson
I am so thrilled with the service I have been receiving at this particular location on 32615 Pacific Highway South. In particular I would like to thank Liz and Bob for being so congenial, helpful and just downright charming. I am always going to tell friends about how great this place is. I am very happy to have my things in storage here and it is close to my home too!!
February 16, 2021
Google Public Storage Steven Leslie
While renting here (~11 months) I experienced 2 break-ins at my storage unit as well as gate access breaking down multiple times. The storage unit I had was was located inside the climate controlled area of the storage center. During the first break in the staff and management team was VERY unhelpful and did not care about improving security at Public Storage to prevent further thefts. After the 2nd break in, the management staff (recently changed) was very involved in improving the security around Public Storage. Beware of this location! Although the staff is now more engaged in security, I will not rent with any Public Storage location in the future.
February 5, 2021
Google Public Storage Cas Cowan
Love the features of the app and how easy it was to set up with!
February 1, 2021
Google Public Storage Patricia shaw
The price is the best around. we had a little problems getting into the elevator with our code however before we could even go tell someone they were down there helping us. It's clean well lit. it's gated and you can use an app to open the gate instead of a code both going in and out. I would definitely recommend it to anyone. even with having our little problem with our code they were right on top of it and friendly and that's why I'm giving it five stars instead of four.
January 25, 2021
Google Public Storage Schonette Scott
I found staff to be kind and efficient. Space was clean and ready. Could not take advantage of the storage being open till 9pm due to no lighting or power what so ever. Due to that I had to rent my uhaul for a second day, so the discount on my unit was eaten up and increased because I had to pay for an extra day for my uhaul and hotel.
January 17, 2021
Google Public Storage Jared Harper
Terrible. Disgusting. Violated. Infuriating. These are words I use to describe my experience at this storage unit. About 3-4 months after moving my personal belongings and family heirlooms into this storage unit, it was burglarized and infested with rats. I'll describe my nightmare below: About 3-4 months after we got the unit, we entered it as we normally did. The lock was in tact (photo below), and from the outside there was nothing out of the ordinary. (Note: Public Storage requires that you use THEIR locks. This is part of how they profit from you). Once we entered, however, we discovered that the contents of the unit were disheveled, disorganized, and toppled over (photo below). The unit was covered in rodent feces, urine, and fur. It took me a while to discover that my belongings had been stolen. Out of the things that were stolen included a $450 inflatable kayak, $200 air compressor, $1000 trumpet, my grandfather's tools (est. $200 worth), my $200 drill/driver set, and probably a few other things that I haven't accounted for yet. (Note: make a register of things you store before you store them). I reported the burglary to Federal Way Police, and they indicated that since no suspect was suggested that I simply file a report with my storage insurance company and call it a day. This Public Storage location apparently has issues with transients booking a storage unit and trespassing into nearby units to burglarize them of their valuables. This is plausible, given that the storage units have a 1.5 ft tall hole between the units near the ceiling of the unit (shown below). We believe that the burglary was either the doing of transients or employees of Public Storage. There was no damage to the lock... so if it was entered from the front, it must have been someone with a key. (Note: the only keys were mine and Public Storage's). Anyway... besides the burglary: the entire unit was covered in rat feces, urine, and fur. There was even an entire rat carcass nested within the unit (photo shown below). Books, blankets, furniture, clothing... All of this covered in rat excrement. Tell me: how you would feel seeing the majority of your earthly belongings and family heirlooms either stolen or covered in rat excrement? This storage unit was a nightmare. Do not ever consider storing your belongings here. I would have rather thrown them in the garbage than pay $110/mo to have them stolen and infested with vermin.
January 4, 2021
Google Public Storage john dolph
Public storage is the worst company I have ever had the displeasure of dealing with on several occasions. Do yourself a favor and rent anywhere but there
January 3, 2021
Google Public Storage Ryan Patton
I moved last week and I have been trying to get my stuff out of my unit, but they keep saying they are closed... Seems like I need to get the law involved?
January 2, 2021
Google Public Storage Laura Spriggle
Had a reservation to arrive n the 26th for my unit, showed up with the movers and a 26' full truck prepared to unload it. Got there to find the whole place shut down by the police and fire marshall because of a death. No phone calls, nothing. Had to find another place quickly. Still waiting for my money back too.After a lot of run around, phone calls and hearing lots of excuses "STILL NO RETURN OF PAYMENT!" The one lady in the office is something else too.. 😳
January 1, 2021
Google Public Storage Tiffany Suggs
Gate is broken and employees decided to not come in to work today. Moving across the state and need our property. We have appts to keep and looks like we'll miss them because they can't be bothered to show up or keep the gate operating.
January 1, 2021
Google Public Storage Christy M
I just rented a Storage here online I been trying to get to get to my storage for Two days now and Gate has a sign that you Can't even read. I could barely understand that says the new business hours. So I went before they close. And Still NO One at the office & gate with the same sign blocking the pin pad !! How can I reach my storage unit??!
December 2, 2020
Google Public Storage Cassandra Lindquist
Very professional and easy to use. Everyone was friendly and made it simple for us to move in. Great value as well!
November 6, 2020
Google Public Storage Venetia Erickson
I'm a long time customer and would highly recommend this facility to everyone.
November 3, 2020
Google Public Storage Daniel Ram
November 1, 2020
Google Public Storage Ax
Public storage, 32615 Pacific Hwy S, Federal Way, WA 98003. Communication with costumers from new staff are the worst I have experienced in my years of renting at this location. Suggestion take it or not to improve service , introduce yourself to costumers if your new, acknowledge business history with costumers, please talk like a normal person and not approach costumers showing higher Authority. We go through so much in life and I was in the middle of moving to a new place. Put costumers in consideration of where they coming from as long as no one break rules that will hurt them . Talk to costumers nicely and not up front on there face coming at them right away. Please, change your attitude, you will lose business that way. You lost mine and for sure some more. I would "STAY AS FAR AWAY FROM THIS LOCATION "if they don't change there staff.
October 23, 2020
Google Public Storage Pate Hefa
I had to get a last minute storage unit because of reason and Liz was very helpful with the process. She was very clear and concise when going over my options. I was able to paint the picture with how much stuff I had and she was able to give me the best options that would save me money. The whole process took no more than 15 minutes. Thank you Liz!
September 9, 2020
Google Public Storage Aaron Whitaker
Very helpful
September 2, 2020
Google Public Storage Henry Gisler
September 1, 2020
Google Public Storage Julia Dupree
I just want to say that Michelle in the public storage unit in Federal Way, went way ABOVE & BEYOND anything I could had ever expected! She was extremely kind, generous, completely understanding & a SUPER sweetheart!! I am BEYOND happy that I was able to deal w/ her when it came down to the fixing of my account & I hope in the future that she is the ONLY one I get to deal with bc she is ABSOLUTELY amazing! To her bosses, she needs to get a raise! (NOT jokoy!!) Seriously, her customer service skills go WAY above & beyond & u are privileged to have her as an employee! Thank you, Julie Dumpert
August 11, 2020
Google Public Storage Linda Lady Byrd
They bring you in with the dollar for the first month but with all the fees it end up being 60 something dollars and then I couldn't get a truck to move out on the first so I had to move out on the 2nd and now they want to charge me $261. They claim they do not prorate so you $261 for a one day stay for the new month. I am going to go check and see if they rented out my storage, if so, I am do not want to pay them, and if I don't, it goes on my credit.
July 31, 2020
Google Public Storage Charitta Hudson
I like public storage it's a good place
July 30, 2020
Google Public Storage Mark Kriedeman
Constantly raise prices and has varmint problems. Their insurance of 250 bucks no where comes close to the damage done to my belongings. 350 bucks a month for a 10 x 20 space should be free of pests.
July 18, 2020
Google Public Storage SHARON WRIGHT
Michelle and Carrie are very helpful and friendly
July 17, 2020
Google Public Storage Linda Munoz
Alex was VERY helpful, knowledgeable and speedy today when I visited the Public Storage facility on Pacific Hwy in Federal Way . All my questions were answered, and I would have to say his customer service skills were STELLAR!!!
July 12, 2020
Google Public Storage Frank Trent
The entry gate code machine is still broken...had to slip in the exit.. not cool.
July 10, 2020
Google Public Storage Courtney
I've been renting a unit here for about a year and a half. The staff is friendly. The problem is that the gate has been broken 3 or 4 times during this time period and they only stay open when there is an associate present if the gate is down. They don't send out a text or anything. The first time this happened was literally my moving day. I got off of work, loaded up my car, and showed up and the gate was locked just after 6. I literally had to move all of my belongings into my friends garage and then move it into my storage unit on the weekend (in the snow) when I was available during hours where an employee would be here to have the gate open. This has happened several times since. Currently, I'm sitting in the parking lot absolutely furious. I got here at 6:13pm on a Friday to pick up my gear for a multi-day kayaking adventure and the gate is locked and there is a paper sign saying it's broken again. If they had sent a text or something informing people, I would have been able to come over on my lunch break and grab my gear. I have been planning this trip for weeks and I'm absolutely heartbroken. There's not even a customer service line you can reach after 6. This is absolutely unacceptable.
July 5, 2020
Google Public Storage Johnny Wolf
The gate access hours and pricing are very accommodating. Unit options are pretty good as well.
June 20, 2020
Google Public Storage David Yi
Easy access friendly staffs
June 17, 2020
Google Public Storage Fernando Guevara
Steven was helpful! Really good service, very nice person.
June 13, 2020
Google Public Storage Nick Butler
June 8, 2020
Google Public Storage Kierra Williams
There would be people coming in off the street wandering around..
June 2, 2020
Google Public Storage Hydro Philly
I set my storage unit up last month and was having issue with some things regarding location and size and pricing etc. Steve was the guy that help me setup and accommodated me fully and found a promo to get me started. When I lost my key the locksmith damaged the door and I thought I was in for some $$ and I was leaving town the next day. It was totally accommodating once more with the same guy. I think he my be a manager or something because I've been very happy with the service and support so far! I highly recommend this place and working with Steve. Thanks Again for all the help!!
May 15, 2020
Google Public Storage Sara Pettey
1. Please make sure that you carefully review your contracts. Your rent goes up with little notice. I'd say my rent went up 2 times in a year, so that initial contract you sign, they unilaterally decide that well they want to up the rent. 2. During these uncertain times, this company will not care to make any exceptions. Big company(Public Storage) v. individuals, like me, facing job loss, financial uncertainties, etc, during this COVID-19 pandemic will always lead to a win for the big company. Yes, the unemployment thing should cover us if you are not working, and the $1200 stimulus check, but I don't qualify for unemployment because I'm still working part time(I have bills to pay and I need to keep teaching so I don't get replaced), and I will get the stimulus check to help me when I don't have a job in about a month (I'm a single mom with 3 kids) and my employer informed me I will not have any work for the summer(so for 3-4 months i'll have to live off the other job i have where I make 1/4 of my income, sounds like i'll be borrowing money if I can quality just to make ends meet), and I can't say "no I won't work to my second job" because then that job will also be threatened). I have bills, 3 kids, and I need to provide the bare essentials to my kids somehow. I'd never treat anyone the way they treat their customers when they have the opportunity to rise up and help those who are in need, especially during this time created by a force majeure, they don't really care. Money talks, and they don't care what your situation is, they'll call you to remind you that if the rent for your unit isn't paid, you will get reported to the credit bureaus(I had to go out of state because I couldn't work from home and care for 3 kids by myself, so my ex husband emptied out the unit when he was able to on May 2). There's a reason I am a teacher: because in my job, a person's situation makes a difference. My duty is to help that person because we both benefit(they can complete the course that will get them their degree and I have a job because of them). I help that person because I see them as a person, and that matters more than anything else. To them, my rent is nothing compared to what they make, but to me, it's an amount that can make all the difference for myself and my children.
April 16, 2020
Google Public Storage James Burns
Thanks, Steven! Very helpful!
April 10, 2020
Google Public Storage Karen Bauder
Great customer Service. Steven was very professional and helpful!
March 12, 2020
Google Public Storage tracey mcclean
I really like this place
March 7, 2020
Google Public Storage Lynda Parra
Provides several options for storage , well maintained and secure access.
March 5, 2020
Google Public Storage Work Gmail
Steven works hard keeping property well clean and maintenance. Thanks 😊 Steven.
March 1, 2020
Google Public Storage Ashley Macapagal
Michelle is the best! It’s my first time renting out a storage. She made everything super easy and she is super sweet! Lucky to have her!!
February 25, 2020
Google Public Storage Beatrice Sauceda
Steve gave good customer service, went on and beyond to fit my needs in storage units. I would recommend this location to family and friends
February 22, 2020
Google Public Storage Taylor Sheldon
Steven was helpful!!
February 5, 2020
Google Public Storage Spectrumwtf
I want to thank you for hire a man name steven he did great job of helping me get a storage and has great personality, hospitality and we enjoyed him helping us and he know how to hold a great conversation so thank you for all the help steven and public storage
February 1, 2020
Google Public Storage Ernesto Bravo
Michelle provide amazing service and was very helpful throughout the process. Definitely recommend doing business here!!
January 30, 2020
Google Public Storage Roy Inglemon
January 30, 2020
Google Public Storage Sandra Gordon
For Storage
January 14, 2020
Google Public Storage Rina Mash
Amazing staff!!!! Thank you!!!
January 10, 2020
Google Public Storage Daphne Rivera
Rude staff...not friendly at all. We are in the process of choosing a storage facility that fits our needs. Due to the male employee's rudeness, we will not be choosing that particular place, regardless of the great reviews
January 9, 2020
Google Public Storage Mallie
Steven is good person at the rental, he is very knowledgeable about the business.
January 4, 2020
Google Public Storage Dany -
Michelle is amazing ... go see her for your storage needs..
January 4, 2020
Google Public Storage Paul Westfall
Michelle gave very good service and helped above and beyond with advice on storage and my eventual long term move. Would highly recommend, better pricing than my previous storage company.
December 15, 2019
Google Public Storage Kc Carter
I’ve notice on this review board a company used my old email and posted a fake review that I didn’t post..don’t believe most these reviews that been posted, it made not be real...
December 8, 2019
Google Public Storage Lynn Marchiano
Michelle was absolutely wonderful and helpful. She explained the entire process well and made moving in painless. I highly recommend Public storage in Federal Way, WA. Thank you Michelle for your helpful and kind service!!
December 8, 2019
Google Public Storage Brianna Dawson
Omgoodness where to start... STEVEN IS MY MAIN MAN IN PUBLIC STORAGE NEEDS! I came to the public storage facility down the road first which I realized after already having signed the lease agreement that their gate access hours were insensibly early and it would have inconvenienced myself, so I was then transferred up the road to this property which has been such a relief since the moment I walked through the office door! I met the property manager STEVEN who immediately was more than just simply doing his job and meeting the requirements and expectations his employer, he EXCEEDED beyond anything I’ve really ever personally experienced myself! He could see I was stressed and overwhelmed with personal issues and began comforting me and offering kind and wise advice and words of encouragement which truly helped set my mind at ease in that moment (thank you Steven) he also helped guarantee me a unit that was fitting to my needs and helped me to figure out what was financially doable for me with my budget, going out of his way to make sure I was getting into something that wasn’t going to later on stress me out financially straining me! He was warm and welcoming and very informative! One of the first few days I came to unload in my unit, I saw a man who was attempting to access his unit but was struggling, and seemed almost suspicious with his drill and hammer (he lost his keys) and STEVEN made a couple phone calls to inform me that this man breaking into a unit was in fact doing so with permission and was ok in doing so, to make sure I wasn’t uncomfortable or questioning the safety and security of my property and myself while on the property! He’s great! If you really need a safe friendly place to store your life’s belongings and a property with late convenient hours to access your property and a super awesome property manager such as STEVEN !!! This place is the best I assure you with confidence you will not be dissatisfied or disappointed!!!❤️
December 6, 2019
Google Public Storage Oswald Simpson
Tequila was amazing and friendly! Quick response, awesome!
December 6, 2019
Google Public Storage Christy M
Teuila is so awesome thanks you for your excellent customer service. Appreciated.
November 30, 2019
Google Public Storage Kenisha Washington
If u pay on time, u have no worries!
November 28, 2019
Google Public Storage Leslie Wilcox
Wow
November 27, 2019
Google Public Storage Mike Ochoa
Steven was very helpful
November 22, 2019
Google Public Storage Jered Bc
November 16, 2019
Google Public Storage Anjela Montoya
November 8, 2019
Google Public Storage mihyun Kim
Steve is very helpful and cheerful person to work with! Thank you!
November 7, 2019
Google Public Storage Beth Lee
Steven was so helpful, especially even though I was late. Awesome!!
November 6, 2019
Google Public Storage Kevin Washington
Michelle was great.😁
October 27, 2019
Google Public Storage Tianna Thompson
Jeanie is definitely so very helpful and super nice if you have any questions she’s the one to ask !!
October 24, 2019
Google Public Storage Lisa Moreno
Just want to thank Steven and the rest of his staff for always being so helpful and nice! Your excellent customer service is appreciated. I would recommend this location to anyone looking for a good place to store your stuff.
October 20, 2019
Google Public Storage Nancy Sutton
Carrie and Michelle were exceptionally helpful in obtaining the right unit for my brother's 'stuff' (a long story). I had created a confusing situation, in my panic, and Carrie got me what I needed.... highly recommend them. Thanks :)
October 17, 2019
Google Public Storage Marco Vasquez
Steven was very kind and service was excellent. Thank you.
October 16, 2019
Google Public Storage Brandon Evans
September 21, 2019
Google Public Storage Zanida Lewis
Michelle was very helpful and kind she assist me with getting storage setup she explain3 everything very well i would recommend this particular facility to family and friends great business
September 19, 2019
Public Storage Chun Choi
can put a car inside the storge for temporary
September 19, 2019
Google Public Storage Deborah Terrill
This is a great storage facility. They are friendly and helpful, and quick to respond to requests or issues. I highly recommend them.
September 17, 2019
Google Public Storage John Cantine
Very helpful and friendly
September 12, 2019
Google Public Storage Brian Heaven
Clean and friendly staff, but many bait and switch methods used in website. Plan to pay more than the website leads you to expect.
September 9, 2019
Google Public Storage Timothy Conway
Michelle and co worker were knowledgeable and quick...
September 3, 2019
Google Public Storage Tonya Doersam
Michelle was great with explaining prices, how to access storage facility, and answered all questions. Highly advisable.
August 29, 2019
Public Storage Chasety Fuamaila
what time does the storage close? I know the office is closed at 6pm but would I be able to access my unit after that? til what time?
August 22, 2019
Google Public Storage Janet Marks
Great tour and great place, Steven was a great help.
August 18, 2019
Google Public Storage ambrozann walker
I made a resi for Friday and couldn’t make it. I came in today (Sunday) and Jeannie the manager accommodated my husband & myself with the same online price. She also gave us a complete tour around the property and explained the ins and outs of the storage facility. Jeannie is awesome
August 3, 2019
Google Public Storage Alla Skalikeu
August 1, 2019
Google Public Storage Wayne Edmonds
Carrie and Steven where very helpful
July 27, 2019
Google Public Storage windy williams
Michelle was awesome customer care very helpful & pleasant
July 12, 2019
Google Public Storage jerit chidester
July 10, 2019
Google Public Storage Ramsey Jenkins
Steven and Michelle did a very great Job. Great service!
July 2, 2019
Google Public Storage Craig Lovell
Steve and Michele took great care of me on my last visit
July 2, 2019
Google Public Storage Lourdes Toves
June 30, 2019
Google Public Storage Judy Hanks
June 23, 2019
Google Public Storage La Vonne Brown
If you need storage, this place is great.
June 19, 2019
Google Public Storage todd trask
I've used public storage for years for personal and business purposes i have never felt so welcome and delt with a friendly caring person ever until I walked into this public storage office in federal way and met Steve what a amazing helpful friendly person who actually truly cares about his customers i was freaking out and about to potentially be homeless for a little while he just kept saying everything will be ok calmed me down even helped me figure out possible options to help my situation dam what a awesome guy i was truthfully regretting using Public storage until I met Steve i will always use public storage first as long as he works there i will use his location wherever it might be thank you Steve and you were right everything did work out for the better thank you thank you for giving me motivation to push forward and never give up you sir deserve a raise and promotion you should be training the other locations how to treat people like humans who have feelings and not a number on a spreadsheet that's either ontime due or late on their payment i encourage the other locations to go to his store and train to treat people like humans not account numbers thank you praise for steve and the 32615 pac hwy location and rant about others over I'm out.!!!
June 18, 2019
Google Public Storage Daryl Scott
Excellent help from Steven! Rented a 10x30 and he was pleasant to deal with.
June 15, 2019
Google Public Storage Chris R
Horrible experience. Got a reservation online which says it's locked in. I go to the place. Before I get out.. they call and say they sold them all. WTF is the point of a reservation. Also kept calling me to send other places far away. Don't go here they are cons. Also guy won't get the point I reserved it their not miles away from me. Also won't stop calling so I blocked him.
June 5, 2019
Google Public Storage Jason Iha
Steven did a great job accommodating my rental. Quick and easy
June 4, 2019
Google Public Storage Chip Lusk
Nice facility and Steven and the staff are always friendly and helpful.
June 1, 2019
Google Public Storage Maria Victoria Reyes
Steven was awesome! He helped us a lot. Nice service!!
May 14, 2019
Google Public Storage Deborah Enciso
Steven and Carrie were so friendly and helpful!
May 4, 2019
Google Public Storage Linda Jones
Great service by Steve! Thanks....
May 1, 2019
Google Public Storage Stacy Cowell
Steven and the girls are awesome, and always very helpful.
May 1, 2019
Google Public Storage Dan Fitzgerald
Michelle was great. Very professional and courteous. Very positive experience
April 11, 2019
Google Public Storage Sheere Johnson
Steven was wonderful! Helpful and SO nice. Absolutely recommend this place 100%.
April 3, 2019
Google Public Storage Austin Davis
Great help from Steven!
April 2, 2019
Google Public Storage Heather Ingersoll
Update/edit - gave one more star for getting a call from a manager, before and again after the gate was fixed.... It "broke his heart" he claims, that I was put out by my lack of accessibility to my stuff. He profusely blamed Comcast. When I suggested a tenant email for all who rent at a location where hours are suddenly amended would be helpful, for said amended hours, he agreed. But the gate remained broken for almost two more weeks without such notice sent out. Actions over words, no solid action to amend my losses has been made to assure my business will remain with this location. At least I got a call when it was fixed again. Worth an extra star. The freaking gate is broken for months now. And as a renter, I'm super upset I cannot access my storage unit unless its business hours. As someone who works and goes to school, schedule is everything. I expect to be able to access my unit till 9pm. As my rental lease states. But I cannot, and it has cost me dearly in several situations. They can email me my bill, but can't give notice that we cannot access our units outside of business hours. Absolutley unexeceptable. I have even called and left messages with the property manager and the district manager, with no call backs or aparent concern for their customers. I highly recommend u go elsewhere unless u can get to your storage during the mon-sat hours of 930-5.
March 25, 2019
Google Public Storage Dakota Cruse
Lynne was great - very helpful with the set up and move-in process.
March 12, 2019
Google Public Storage Ki Smith
Although I didn't use the storage unit long I will say they had a great staff who are willing to help we actually had an accident while moving out and they got it completely taken care of very professional Michelle and Stephen are awesome!
March 7, 2019
Google Public Storage J Terauchi
Steven hooked me up with a big unit last minute, even stayed late to make sure I was good to go. Made this part the easiest part of moving.
March 3, 2019
Public Storage Bruce Burnett
What are the fees for the storage units?
March 2, 2019
Google Public Storage Carrie King
Very helpful Michelle and Steven made everything easy. I would recommend this storage.
February 12, 2019
Google Public Storage Cathy Ann Rodriguez
February 7, 2019
Google Public Storage Joseph Aquila
February 1, 2019
Google Public Storage Jason Webber
Steven and Lynn were beyond helpful today great customer service! Not to pushy and very friendly
February 1, 2019
Google Public Storage Samantha Beymer
I got the pleasure to have Lynne and Steven assist me with opening my first storage unit. They were both so helpful, easy, and enjoyable to be around. It was an amazing experience for a first time storage renter!
January 27, 2019
Google Public Storage Leo Perrone
January 22, 2019
Google Public Storage Carolyn Reynoso
January 21, 2019
Google Public Storage Walt Huskeh
Keep paying need garage sall
January 8, 2019
Google Public Storage Sylvia Green
Steven and Shayla made the whole process very easy and they are quite personable!
January 4, 2019
Google Public Storage Andrea Rene Hosmun
Steven was very helpful in finding me a New unit and had terrific customer service skills. Was very nice and polite. Was terrific really!
January 2, 2019
Google Public Storage Y Toledo
Steven is an excellent property manager and made everything easy and simple.
December 31, 2018
Google Public Storage Lynne Vega
I was really pleased with service I received at this Public Storage location. The employees there were very helpful with explaining the service and items they offer to people wanting to store their belongings there. The location was clean and I would recommend this location for storage needs. I have spoken with Tiffany she was courteous and helpful. On another occasion I was helped by Lori she was understanding to my issue with my late charge and referred me to Chuck Williams (Manager). Lori also referred me to apply for the Customer Service position which I now am a proud part of the Public Storage family. Lynne location 8 16th in Auburn, WA 98002
December 19, 2018
Google Public Storage Cef Decaney
Rented a unit here. No security weeks at a time due to broken gate. Then limited access all after rent had been raised. The one good thing about this location are their employees. Stephen the manager did the best he could with what the company did. Everyone in the office are good people.
December 19, 2018
Google Public Storage Kendall P
Steven was wonderful with showing us our new unit and helping us get ready to move in!
December 3, 2018
Google Public Storage seth henry
Steven was very helpful
December 1, 2018
Google Public Storage craig schiller
Steven helps me out and get me just what I needed fabulous excellent service
November 30, 2018
Google Public Storage Heatheranne Spriggs
November 28, 2018
Google Public Storage Sheri Mendenhall
A person I know rented a unit and I had put my most valued possessions in with hers after my son passed away. She up and moved away leaving me no way to get all the photos of my son and daughter growing up. I contacted them told them about my son and the photos within that same day they checked who bought the unit at auction...they got all my photos returned to me! I am not even a paying customer. That goes above and beyond I highly recommend these honest thoughtful staff and management. Thank you Public Storage staff!
November 25, 2018
Google Public Storage Victor Mats
November 24, 2018
Google Public Storage Jonah Henry
I got a storage unit a couple of years ago. It was a decent price at first. But the rate keeps going up and up. I'm not willing to continue paying this overpriced rent, so I just went to my unit for the first time in over a year to start moving stuff out, and found some rat droppings all over my stuff and see at least one box chewed up by rats... And there is no food anywhere in my unit. Update 11/24/18: I came to move some stuff out and found more rat droppings along with a dead rat.
November 9, 2018
Google Public Storage Annette Green
Steven was really great help to us
November 9, 2018
Google Public Storage C Ricks
Steven was quick and thorough with helping me get into my storage unit.
November 6, 2018
Google Public Storage J Mykal Pardo
I made an appointment online and they directed me to a different location. This is my first time renting a storage space. Britney behind the counter knew that I was not 100% comfortable and sure of what I needed. she asked me a few questions and directed me to the Federal Way location which met everyone of my needs and was a much better fit. Rather than making the quick and easy sale she truly went above and beyond to make sure I got what I needed and wanted. When I came into Federal Way Steven help me and it was an overall amazing experience.
October 24, 2018
Google Public Storage Laura B
Steven and this storage location was amazing. Steven was sooo helpful. Easy quick and actually fun. Whoever thought storage could be fun!
October 10, 2018
Google Public Storage Nancy Smith
Steven was awesome!
September 23, 2018
Google Public Storage Ray Breaux
September 23, 2018
Google Public Storage Jennifer Maxwell
Michelle and Lisa were awesome and super helpful today!
September 20, 2018
Google Public Storage Kevin Thornsbury
Michelle was very helpful
September 18, 2018
Google Public Storage Keith McIntosh
Reserved a storage unit on the web, very smooth transaction. Lisa followed up with me immediately and was very friendly. When I arrived at the location after driving a moving truck across the country, I was greeted by Shari. She was very friendly and accommodating and got me right into the space I had reserved. Shari, Steve, and Lisa have all been very friendly and professional. Great experience renting and moving into the space!
September 16, 2018
Google Public Storage Mary Lewis
September 15, 2018
Google Public Storage Azr'YAH Lorenz
September 15, 2018
Google Public Storage DAN THEMAN
Safe and clean. I’ve had a unit here since 2011. Awesome customer service. Steven and Lisa are wonderful to work with!
September 13, 2018
Google Public Storage Sabino Acevedo Gonzalez
September 7, 2018
Google Public Storage YURII HULYI
September 2, 2018
Google Public Storage Jerry Montiel
Lisa, with her great personality showed me what I needed and I left satisfied with the space she showed me. I would recommend Lisa and Public Storage to anyone Thanks Lisa
September 1, 2018
Google Public Storage Kenneth Cruz
Lisa was proficient and friendly. She even got me a unit right in front of the camera.
August 31, 2018
Google Public Storage clarice starling
Steven was very informative and everything was easy!
August 19, 2018
Google Public Storage Gary Cavanaugh
Manager was very personable.
August 18, 2018
Google Public Storage Felecia Barron
Steven and Lisa are amazing! They were extremely helpful and funny at that. Great amazing experience
August 13, 2018
Google Public Storage Marty Lough
Lisa made it fun..!
August 12, 2018
Google Public Storage Adreanna Cook
Erica was absolutely 🤩. I came to the wrong location🤦‍♀️ at 9 months🤰and she stepped right up 🙋‍♀️ and offered to look up my reservation🖥 and see if the price could be beat and save me some 💰 which they did👍! I couldn't have asked for a better rep🦄! Thanks again Erica 🤗😍
August 10, 2018
Google Public Storage Hannah Dominguez
Steven was amazing and helpful when I went in.
August 6, 2018
Google Public Storage Andrew Kim
We were moving and had to keep our boxes in the unit for a few months only to come back to mouse poop and box ripped everywhere and couches torn and with mouse pee. The place is filled with rats.
August 6, 2018
Google Public Storage Gerimiah 31:3
Michelle B. gave very good customer service! Very friendly, helpful & clear.
August 2, 2018
Google Public Storage joker 13_14 season
Thx for Steven
July 31, 2018
Google Public Storage cj robinson
These Lisa and Shanie went above and beyond.. I hate moving and they took some of the pain away.. Thanks girls
July 8, 2018
Google Public Storage K C
Lisa and Steven provided excellent customer service. Steven my new brother from another Scandinavian mother and Lisa very friendly and knowledgeable. I never felt pressured to purchase the extras that they offer but informed what would be helpful in safely storing my items. Im extremely difficult to please and I wouldn't hesitate to say they had top notch service! Thank you!
July 7, 2018
Google Public Storage Tinna Lacey
Great personnel, but the rate for rent goes up every year which is why I rate it a three star.
July 7, 2018
Google Public Storage Demetria Gonzales
Steven an Lisa were very helpful!!😊
July 7, 2018
Google Public Storage GoDLyke SyLk
They created a great way for me to stay moving and provided quality service from the moment they opened the door!!!! Thank you Steven and Lisa!!!!!!!
July 7, 2018
Google Public Storage Tracy
Steven and Lisa were super helpful through the process and made sure that I got the special that I said I would get online. Very funny as well😆
July 4, 2018
Google Public Storage Jr Woods
Always great customer service team especially Steven great guy ... I advice everyone to use public storage... 👍🏽.
July 1, 2018
Google Public Storage OCTAVIA GREEN
Lisa and Michelle took really good care of me!! Love, love, love 💗 the awesome customer service!!! 💃🏽💃🏽💃🏽
June 30, 2018
Google Public Storage Autasia Faitala
Steven and Lisa have been helpful.😊👍
June 18, 2018
Google Public Storage Theodora Tom
Michelle helped me get a storage unit in such a professional and efficiency way. I was having issues with a roommate whom I had to rent a storage for under my name for the month. Michelle was extremely helpful, and compassionate about my situation! I returned on June 17th, 2018 to close out my storage and Lisa and Michelle B. provided me nothing but the best customer service. They went way and beyond their "call of duty" to make the close down of my storage locker that I have had for 2 years the most smoothest translation. All and I, I have I used this location for many years and have nothing but the best and accommodating services. I would definitely recommend anyone who is shopping for a storage unit to take this place into consideration. Michelle, Lisa and Michelle B. provided excellent customer service, and went out of their way to assist me in any questions, or problems that I had! Way to go!
June 15, 2018
Google Public Storage iliana moncrief
Steven and mj were very helpful and enjoyed their service very much .
June 14, 2018
Google Public Storage Ed Kim
Great customer service from MJ.
June 6, 2018
Google Public Storage Jackie Frost
Steven is AMAZING ... Good People!
June 3, 2018
Google Public Storage Gloria Martinez
Lisa and Erica have the best customer service!!! Thank you so much, you guys rock:)
June 2, 2018
Google Public Storage C Rex
Steven is great! Go Blue!
June 2, 2018
Google Public Storage Sarah Thompson
Lisa and Steven are great come see them. They made this great and easy. 😃
May 22, 2018
Google Public Storage Daniel Campos
Great customer service, good location and safe place, is good to have a place where you know your belongings will be safe.
May 18, 2018
Google Public Storage Malia Aparis
I really liked the way Michelle worked with me, she was very appreciative, helpful and dependable person . I highly recommended going to this public storage, they have great customer service.
May 11, 2018
Google Public Storage Serena Banks
Steven & Lori were excellent! Very nice & accommodating! Definitely suggest using storage here! Very professional! Thank you!!!!!
May 11, 2018
Google Public Storage Vari Uncut
Laury and Steven were a great help thanks a lot
May 8, 2018
Google Public Storage John Thaves
Steven and Erica did an awesome job, funny and pleasant, what a joy!
April 28, 2018
Google Public Storage Shannon Mclean
Lisa was wonderful !!!!!
April 26, 2018
Google Public Storage Angel Hill
Steven was very helpful today. Very nice 😁
April 21, 2018
Google Public Storage Joe Weems
Steven and Lisa were great and gave excellent service!
April 12, 2018
Google Public Storage Brenda Taatjes
Well maintained, nice facility. And, Steven and Stephanie were very helpful.
April 5, 2018
Google Public Storage deana motz
Steven was great and very helpful got us into a great unit was very knowlagable.
March 31, 2018
Google Public Storage Karen Hartsock
Have used this storage facility for many year. I changed units, Lisa was very helpful made it very easy for me.
March 28, 2018
Google Public Storage Carita Schell
Lisa and Michelle were so helpful with my request for a transfer. Lisa found me a storage right across the aisle from my original storage. Thank you ladies for being so professional, but pleasant, at the same time! :)
March 26, 2018
Google Public Storage MrCPrasky
Lisa, Michelle.... Did an amazing job in helping me start my storage rent al and I would recommend this location to anyone asking
March 25, 2018
Google Public Storage Chris Tucker
Lisa and Ms.Michelle were very helpful in setting up my storage unit. Very optimistic and makes the gloomy days shine bright with their humour. Would recommend anyone to come to this public storage.
March 25, 2018
Google Public Storage Sharonta Pickering
Lisa and Michelle and wonderful. They gave my mother and I great service. I appreciate them helping with moving our storage. They helped us with down sizing. I am thankful for meeting them. Great customer service !!!
March 24, 2018
Google Public Storage Tiffany Musgrove
Really appreciate Lisa's help today with my move in. She was patient, knowledgeable, and detailed. Thank you!
March 19, 2018
Google Public Storage David Isaac
Lisa is very friendly and professional! She made the rental process quick & smooth.
March 17, 2018
Google Public Storage Megan Baker
Worked with Lisa and Brittany. Both were very friendly and explained everything clearly.
March 17, 2018
Google Public Storage Betsy Marie
Very kind & helpful workers (Lisa & Brittany). No complaints about the units or the billing break down.
March 11, 2018
Google Public Storage BD Tile & Stone LLC
Lisa was an excellent agent with a vast knowledge of the units and sight. Also very friendly and helpful, great place to store my household goods
March 8, 2018
Google Public Storage Tom Guhlke
Steven was extremely helpful
March 8, 2018
Google Public Storage Alisha Bird
Steven helped me getting a last minute storage room 10x 20 quick and easy. Only for 1 dollar for the first month after 165 per month with insur. Thanks steven!!!
March 4, 2018
Google Public Storage Christine Procopio
February 27, 2018
Google Public Storage Teresa Springer
Steven and Lisa are great to work with and work things out with. I recommend this storage facility to anyone that’s looking for a safe and secure place with friendly staff service.
February 27, 2018
Google Public Storage GV2
Great service!! Recommend it!
February 25, 2018
Google Public Storage dedrick odomes
I rented a storage unit today and Lisa was so helpful and amazing she deserves a raise!!! Thank you so much.
February 24, 2018
Google Public Storage Kateena Lowe
I love this storage unit place, I feel my belongings are safe .
February 22, 2018
Google Public Storage Dave Klein
Excellent experience. The management staff, of Lisa &Steven were very professional and very helpful. I would recommend this facility to my friends and family members.
February 18, 2018
Google Public Storage Tony Braaten
Nice little spot, lots of little fees that aren't brought up until you go to pay.
February 17, 2018
Google Public Storage Sharra Gutierrez
Lisa and Steven were amazing and funny!
February 17, 2018
Google Public Storage mikaela carr
Lisa and Steven are amazing! So sweet and helpful with getting us set up with our storage unit. Definitely recommend this place.
February 16, 2018
Google Public Storage Majeedah
Steve was great and very helpful! He made things very easy for me during a difficult time. 😊
February 7, 2018
Google Public Storage Damien Sanders
Steven is very kind and understanding.
February 7, 2018
Google Public Storage B.E.M. SEATTLES#FAVMILF
Moved in at the end of September. Just got a notice that due to the "popularity" of the area they are raising my rent to over $200 a month. Ridiculous! I will move out asap .Horrible deal to raise it that much after only a few months
February 6, 2018
Public Storage Jona Christoe
The grounds and units are clean. The staff is friendly. The prices begin okay, but quickly raise out of control. The amount they tell you it will take to rent a unit is almost twice what they quoted over email. They don't tell you about the fee for the lock and the mandatory insurance until you actually sign the rental agreement.
February 5, 2018
Google Public Storage Melissa Kemerling
February 3, 2018
Google Public Storage John Trausch
Steve and team Gave great service!
February 3, 2018
Google Public Storage Trish Malveaux
.Steven and Brittany were helpful and kind
January 24, 2018
Google Public Storage Margaret Poleti
Steven and Lisa was very helpful and excellent customer service.. I would definitely have everybody that would need of a storage to come see Lisa.
January 24, 2018
Google Public Storage Jalise Hammon
Lisa and Steven were great
January 11, 2018
Google Public Storage Trin Vance
The staff here are rude, incapable of answering simple questions and have little to no training on how to do their job. The manager works off site at the Renton location, and took 3 days to return my call.
January 9, 2018
Google Public Storage edward marsh
Steven and Lisa were very helpful today thank you for everything
January 7, 2018
Google Public Storage Anonymous G
I’ve been renting here for about 8 months and today I decided to downgrade my unit size. Brittany S. was so friendly and took the time to close up shop for a moment to give me a tour of the new unit. She was very genuine and kind throughout the whole transaction and was very informative. Thank you!
January 5, 2018
Google Public Storage Steve Laughlin
Steve and Tiffany were very helpful and I really enjoyed coming in
January 5, 2018
Google Public Storage Christopher Cropley
Helpful staff. Steven was awesome.
December 30, 2017
Google Public Storage Joy B. Carl
December 27, 2017
Google Public Storage Troy Neill
Lisa and Steven were great!!!!
December 16, 2017
Google Public Storage Ty Ro
Brittany and Tiffany are very helpful, thorough and friendly!
December 12, 2017
Google Public Storage ashley smith
Steven and Lisa had gave me wonder customer service today and got me the right unit I needed. Would prefer this storage unit to a friend.
December 5, 2017
Google Public Storage April D Kinchen
Safe and clean
December 3, 2017
Google Public Storage Lorianna La Muse
Tiffany was Awsome! Clean, friendly and fun
December 2, 2017
Google Public Storage Rich Carrasco
Brittany was thorough, friendly, and informative at helping me begin rental of a unit there, and choosing some packing materials. The iPad mounted on the counter made "paperwork" etc. a breeze! Thanks for getting me off to a great start!
November 29, 2017
Google Public Storage Earl Farve (Toyotakid31)
Lisa and Steven were a big help! Great prices awesome promotion and were really friendly and we were in and out quick!
November 21, 2017
Google Public Storage Kimmie Perry
November 15, 2017
Google Public Storage Randy Heber
Venessa was great to work with.
November 6, 2017
Google Public Storage Kathryn Asi
Vanessa excellent customer service appreciate your help and knowledge! God bless
November 4, 2017
Google Public Storage William Webster
Steven and Brittney very good at their Job.
November 4, 2017
Google Public Storage Sandman Leviathan
Great location. Easy access to units. Friendly staff.
November 4, 2017
Google Public Storage L C
Steven was very helpful and took care of me and made my move very smoothly thank you 😘
November 3, 2017
Google Public Storage Tracy Cotton
Steven was very helpful.
November 1, 2017
Google Public Storage dwreck5220
Vanessa provide great customer service
November 1, 2017
Google Public Storage Brad Blake
Vanessa was very helpful and quick, thanks for the great service.
November 1, 2017
Google Public Storage Vincent Hermes
Steven was super helpful!
October 29, 2017
Google Public Storage Starlynn McDaniel
Rip off...they don't inform u that they pro rate the $1 first month special...they literally locked my storage on the 1st of the month even though it should have been pro rated and good till the 11th
October 27, 2017
Google Public Storage Leeann White
Steven is amazing always so helpful
October 10, 2017
Google Public Storage Chris Dela Pena
Great, professional service from Steve!
September 27, 2017
Google Public Storage Bradley Rush
Vanessa with great customer service. Steven has also helped and gave excellent customer service, both very great representatives for the Public Storage.
September 26, 2017
Google Public Storage Uziel
Friendly staff
September 25, 2017
Google Public Storage Guadalupe Bravo
Great service
September 25, 2017
Google Public Storage 1hunitK
Shayla was great at assuring me in the process of getting my first storage unit.
September 24, 2017
Google Public Storage Rick Drury
Shayla provided exceptional service and assidtance in getting a storage unit that met my needs.
September 23, 2017
Google Public Storage Sal Ornelaz
Good in her work😁thxsteven
September 17, 2017
Google Public Storage shawna pierce
September 17, 2017
Google Public Storage Leif Pedersen
Vanessa did a fantastic job. She even put up with all of my immature shenanigans. 5.5 stars
September 9, 2017
Google Public Storage Sarah arenivar
Liz was a huge help got everything done super quick!
September 3, 2017
Google Public Storage Gabriel Minnie Andrew-O'Brien
Liz is awesome!
September 3, 2017
Google Public Storage xXLILOSWEATYXx
it was amazing all the staff are friendly and helpful
August 29, 2017
Google Public Storage Lina Ayson
Cyndi was so helpful and she help save me money. It was an awesome experience because of her. Thank you again
August 25, 2017
Google Public Storage Tom Trademore
Liz was very nice and helpful.
August 12, 2017
Google Public Storage keesha Daniels
August 8, 2017
Google Public Storage Jeremiah Johnson
Thank you Shayla for all your help.
August 2, 2017
Google Public Storage Labronce Dowlen
July 13, 2017
Google Public Storage Theresa Trammell
Celesre has excellent customer relations skills. She is thorough, patient and very professional. Thank you. Theresa Trammell
July 7, 2017
Google Public Storage Linda Tellis
Friendly, clean, efficient.
June 30, 2017
Google Public Storage Bryan Thompson
Tina at Location 08250 was fabulous!!! Thank you all for everything !!!
June 28, 2017
Public Storage Glen Peters
Great place for auctions. So pay your rent!!!!!!!#!!!!!!!
June 28, 2017
Google Public Storage Grunge
The service was fast and friendly. Britney quickly got my paperwork together, explained things well while showing me a couple storage units, the second one worked out perfectly and I was on my way.
June 23, 2017
Google Public Storage Tinna Lacey
June 19, 2017
Google Public Storage Jen Buchanan
June 16, 2017
Google Public Storage Brent Felton
Tina was very helpful and took the time to help us find the right unit for us.
June 1, 2017
Google Public Storage Nicki Johnson
Celeste & Tina were ABSOLUTELY fantastic to work with. Very helpful, knowledgeable, great sense humor and even stayed late to get me taken care of! Excellent customer service and just a pleasure to work with. Thanks ladies for taking care of us! Also have to comment that Omar in the Reservation Center was fantastic to work with as well. Answered all my questions and honest answers! Great teamwork by all!
May 27, 2017
Google Public Storage Luseane Mataituli
Celeste was pleasant from the moment I walked in. I'm going through a rough situation right now and she just brought a smile and some laughter to my day. Tina and Brittny was also lovely. If this place was an Apartment compmex, I'd move right in. Lol. Totally love it and very professional and caring.
May 26, 2017
Google Public Storage Philip Wedgwood
Celeste and Tina did a great job thanks
May 18, 2017
Google Public Storage Christina Esguerra
Tina and Celeste we're great they even helped me back up my travel trailer!!!
May 15, 2017
Google Public Storage Crystal Martin
Brittney was great. Everything was ready for my reservation.
May 15, 2017
Google Public Storage J. Darin Ellis
Overpriced and extremely difficult to get in and out of.
May 6, 2017
Google Public Storage Daniel Grass
Very helpful and not pushy
May 5, 2017
Google Public Storage Elisa Reyes
Adam he did a great job
May 3, 2017
Google Public Storage John Palma
Worked with Tina and she was extremely helpful with understanding our options and got an excellent price as well.
May 3, 2017
Google Public Storage Andrea Vincent
Ms. Tina and Mr. Andm they was so good to me
May 2, 2017
Google Public Storage Wade Worthington
May 2, 2017
Google Public Storage Javier Guerrero
Tina is great. I strongly recommend this location
May 2, 2017
Google Public Storage Sandy Toilolo
Brittney was awesome and she was very helpful, we got the storage space we needed last minute!
April 30, 2017
Google Public Storage Larry Churchwell
Nice staff, clean/safe facilities. Knocked off one star because you can't enter after 9PM even though it's a coded gate.
April 22, 2017
Google Public Storage Carlos Vargas Valdes
Great customer service, friendly and ready to help. I would come back again.
April 19, 2017
Google Public Storage Danielle Jobarteh
So this is the best customer service I've ever had. Tina, Brittany and Sarah completely helped me when I had to pack my stuff up and have movers come while I was out of state. I was so stressed and they dealt with my many calls and constant worrying. They were patient went above and beyond for my situation. These women deserve employees of the month and some raises! They are awesome at their job and this one of the most stressful moves I've done so far and they made it effortless. So happy I picked them for my storage. Trusted them with all my important belongings and memories and they came through. Way to go! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
April 3, 2017
Google Public Storage Nancy Yates
Clean and helpful. Was with this group less than a year and the rate on my outside unit was increased a rate that I considered to be unreasonable. I had little choice but to pay because of disability. New year waiting for the next shoe to drop...definitely will have to move. Everything else has increased except for my monthly living allowance.
April 1, 2017
Google Public Storage Rashawn Matthews
Tina and the staff have truly been amazing.They different represent Public Storage at its finest thank you everyone
March 25, 2017
Google Public Storage Velvet CricketPepper
Brittney and Tina were very graceful and attentive in their customer service. Outstanding Service.
March 16, 2017
Google Public Storage Anastasia Johnson
This place was excellent. Tina is the best worker there is. Very friendly:) thank you!
March 16, 2017
Google Public Storage Phoenix Bennett
Sarah and Tina did a fantastic job and very helpful
March 13, 2017
Google Public Storage Rose Mangels
Just love The $1 move n special
March 8, 2017
Google Public Storage Alex Lane
They were fantastic. They had the exact size I needed. And even though I needed a unit with a different door type, they were quick to help and even made sure my rate didn't change.
March 8, 2017
Google Public Storage Pamela Knechtel
Tina, Brittney and Sarah are doing a great job, thank you.
March 8, 2017
Google Public Storage Jessica Bolich
Sarah and Tina were so helpful! Walked me through step by step.
March 4, 2017
Google Public Storage Amanda Harris
Tina sarah and bill are awesome
March 1, 2017
Google Public Storage George Mable
Very poor customer service, rude.
February 27, 2017
Google Public Storage Ant Saboe
Very helpful and still went out of their way to check me into my new unit that I reserved last min. The employee was very helpful.
February 18, 2017
Google Public Storage Jodine Hunt
Thank you Tina! You make the process of renting a storage unit seamless and uncomplicated. :)
February 16, 2017
Google Public Storage Chelsey Pierce
Good service
February 14, 2017
Google Public Storage Elston Joe
Great service with reasonable move in rates. Only downside is the sales pitch on moving supplies they recommend, and prices are were bit too much too. Other than that, customer servicd was great and helpful.
February 12, 2017
Google Public Storage Wendy Haack
Stephanie was very helpful and patient with me while I made my decision on the right unit
February 10, 2017
Google Public Storage Heidi Olsen
Tina was very helpful and friendly. She showed me how to use their locks and was very efficient in my check in. I am very happy to have chosen public storage.
February 7, 2017
Google Public Storage Harry Everett
Not a very secure site and high price
February 7, 2017
Google Public Storage Patrick Maulolo
Christina William awesome customer service and also very helpful making sure exactly what I wanted. Great asset to have
February 3, 2017
Google Public Storage Eddi Lahmeyer
I love this specific property Tina rocks she is so friendly and took such good care of us!!!
February 3, 2017
Google Public Storage Jennifer Wray
Shyrika was very pleasant and helpful.
February 1, 2017
Google Public Storage Sara Mcgurn
They all doing a really good job
January 27, 2017
Google Public Storage Arajah Johnson
I went to public storage Christina was a awesome helper and very friendly i was very pleased.
January 26, 2017
Google Public Storage Sirena Revels
January 20, 2017
Google Public Storage Dan Lee
Christina was extremely friendly and helpful
January 19, 2017
Google Public Storage Frank Gonzales
January 18, 2017
Google Public Storage Tony Tallany
Christina was very helpful in getting my storage unit rental set up A+
January 18, 2017
Google Public Storage Marisa Ortiz
Christina was very awesome and helpful great place to rent a storage 😀
January 16, 2017
Google Public Storage April Fung
Great Service to start!
January 12, 2017
Google Public Storage Uncaged Entertainment
I'm not one to write reviews because I tend to get the exact service I pay for. With that said, I lucked out today. Times have been a financial struggle, especially being self employed and coming off of a huge loss off of a big investment. I walked in today to pay for my storage unit to find that the big bosses were at this location. My original fee was 322 and some change and my unit was scheduled to be put up for auction. I brought 325 with me. Which was literally all I have left. The late fee's piled up and came out to almost 350. I asked if there was any way to get it waived. Ariel, who was very nice about it instructed me on how to go about through the proper channels when Devin stepped in. The big boss and gave immediate approval. It was such a relief. Out of all the times I've utilized the services of Public Storage at multiple locations (prior military), this was by far my best experience with these guys. Thank you so much for having a heart and working with me during struggling times.
January 2, 2017
Google Public Storage Sara Santos
Friendly staff
December 29, 2016
Google Public Storage Jujubes8m
The customer service from Richard was fast, easy to understand and sociable. He answered all my questions and was very helpful. The facilities are clean, spacious and gates work well. I'm very happy with service here.
December 29, 2016
Google Public Storage Emilee Oppolzer
Shayla was great. Very helpful! Thanks guys
December 28, 2016
Google Public Storage Aryanna Espinoza
Shayla was excellent
December 15, 2016
Google Public Storage Michael Jones
Richard was very friendly and excellent customer service.
November 25, 2016
Google Public Storage Matthew Santamour
Quick easy service with great product recommendations and pricing.
November 10, 2016
Public Storage Poshe Montgomery
Thank you for your help in a space needed quickly... Great service and personal touch!!! Thank you again!!!
September 9, 2016
Google Public Storage Jill Cassens
Richard was awesome! Thanks for all the help and information.
August 31, 2016
Google Public Storage Jacob Hendrickson
Great place the staff are very helpful and friendly. The guy there I think named rich is wonderful. Place is clean and very professional couldn't ask for a better place.
August 10, 2016
Google Public Storage Matt Breeze
Tina was awesome. In and out in 20 minutes.
July 28, 2016
Google Public Storage Jeremiah Riel
Bill and Richard were fantastic! Not only did they wait for me knowing id be arriving at close, but went out of their way to make the process efficient and entertaining! Great customer service!
July 27, 2016
Google Public Storage PAULA Nowell
Richard is #priceless
July 27, 2016
Google Public Storage LeeAnn Murry-Smith
Best service ever, recommend it. Specially with the friendliness and helpfulness from our kind friend Richard. #priceless
July 23, 2016
Google Public Storage Kenz Anderson
Darron and Richard were very helpful and kind
July 5, 2016
Google Public Storage Chris Dimas
Richard was very friendly and helpful. Got us what we needed fast no hassle. Thanks
June 23, 2016
Google Public Storage Shannon Crowl
There was miscommunication but they handled it beautifully and helped us get what we needed. Thank you Brenda!
June 12, 2016
Google Public Storage Kristi Fredricks
I had a great experience with Darron and Shannon today! I was a long day and I was having a bit of trouble finding the right unit. Until I came in Public Storage where Richard is the manager. You guys rock! Thank you to all. Thank you Darron again Kristi
June 12, 2016
Google Public Storage wonderland Alice
Shannon And Darron were awesome people they were very kind and helpful..
June 5, 2016
Google Public Storage Jaime White
Experience was great!! Quick and easy. Darron and Shannon were wonderful👍
June 3, 2016
Google Public Storage Jason Wells
These folks provided me with everything I needed to make my move in easy. That along with friendly smiles, made this tough situation much easier to take. Thank you!!!!!!
May 29, 2016
Google Public Storage Evelyn Olson
Great expierence. If I had to choose a number between 1 and 10 I would give the facility a 10. Cyndi does not normally work here but she helped us out and provided everything we needed to protect our stuff
May 25, 2016
Google Public Storage Beth Tyler
This location is very nice. Ashley helped me pay my bill and set up auto payments with speed and accuracy. I expected to be there for at least 15 minutes, I was in & out within 2 minutes. Great customer service.
May 24, 2016
Google Public Storage Sharon L
May 19, 2016
Google Public Storage Misty Vasquez
I was helped by a gentle men name Richard who was very kind and gave me the best service possible he showed us the unit to make sure it was fit for are needs an was very helpful I will highly recomend public storage in federal way an will be back if needed in the future
May 1, 2016
Google Public Storage Gerald Pratt
Very good service from Darron
April 30, 2016
Google Public Storage John Ekiss
Darron and Richard were great to work with got my unit quickly without hassel.
April 29, 2016
Google Public Storage Alex Bautista
Quick and easy service. Funny guy, Richard showed us around and he was very helpful making sure to assess our needs and suggesting products that could help us in our move.
April 24, 2016
Google Public Storage Kristi Wallace Morris
It was a pleasure working with Darren today. He was incredibly helpful in securing a storage unit. We would definitely recommend this place.
April 24, 2016
Google Public Storage Michael Morris
Darron was friendly and helpful. He and Dan made the process of getting into a unit very painless!
April 18, 2016
Google Public Storage Spencer Harrison
Great services fast and simple to set up for a unit.
April 18, 2016
Google Public Storage Jason M
Darron was a great guide to the lot.
April 9, 2016
Google Public Storage Philip Marr
Lillie was very helpful! She provided great customer service.
March 31, 2016
Google Public Storage Jame Hoang
First time renting a storage unit ever and Richard made it quick and easy. I was literally in and out, great friendly customer service.
March 23, 2016
Google Public Storage Roberto Posada
Best experience nice job Darron.
March 19, 2016
Google Public Storage Beatrice Omuolo
Tina did a good job and good customer service .
February 28, 2016
Google Public Storage Meeca
Melissa and Darron did a wonderful job helping me, very good customer service, nice and friendly!!! Thank you
February 14, 2016
Google Public Storage lefefe pasi
Easy in easy out. Thanks for the help Richard
February 9, 2016
Google Public Storage George Yatsu
Brian and Sharon are the best! Yup, got a wardrode kit I needed too.
February 5, 2016
Google Public Storage Julie Ilo
January 30, 2016
Google Public Storage Squat Mistress
Melissa and Jennifer are probably the kindest, most professional people you could ask for. I've had a unit here for years and when I came in to make a payment which I usually mail, they were very helpful in telling me how to update my account so I could make payments online. It's very nice to be helped by people who actually like their jobs and are sincere in making the customer experience a positive one. If you're on the fence about renting here, don't be. You couldn't ask for a better team that is there to answer all your questions and who are super friendly to boot and in these days of big box stores and disinterested workers, you won't be treated like a number. I appreciate these two and want to give them a shout because as a former retail worker, I know how challenging it can be to work with the public but they make it a really good experience. Thank you!
January 29, 2016
Google Public Storage Noel Spurlock
Melissa and Richard made it very easy to get a new storage unit. I had to leave the other location because I needed a larger unit and the management at the location I am currently renting were not very easy to get along with. Public Storage is a much cleaner place and the people are far more friendly and helpful.
January 27, 2016
Google Public Storage Frevonna Mazique
Rich and Andy was very helpful. Great customer service!!! 😊
January 25, 2016
Google Public Storage CrustyZombie .ArtisticUndead
Melissa and Jennifer were extremely helpful and very funny :-)
January 15, 2016
Google Public Storage Tatyana Sushko
Great service given by Richard. He was very professional, friendly, and helpful. Answered all my questions, showed me around and explained how everything worked. Definitely recommend storing with Public Storage at this location.
January 15, 2016
Google Public Storage Renee Sundaram
Melissa, Richard and Andy provided superb customer experience yesterday. Melissa went out of her way to find an appropriate space for my belongings. She was highly knowledgeable and professional. I felt I was in good hands. She was also friendly and personable and did the paper work in an exceptionally efficient manner. Thank you Melissa!
January 12, 2016
Google Public Storage linda j
Very good service from Darron. He put me at ease, was very helpful and polite. He explained everything very well. I felt like he cared about giving me a good experience. Great customer service.
January 11, 2016
Google Public Storage Donna Mac
Richard and Melissa have great customer service Thank for all your help
December 30, 2015
Google Public Storage ALICIA M ROZARIO
Darron was great in assisting me with obtaining a new access gate code after misplacement. He was professional on the phone and in person. Great customer service!
December 12, 2015
Google Public Storage Shawanda Steverson
Richard and Melissa are great ...they explained everthing to us the pro & con ..I have never had such good customer service before at a strorage. Richard was extremely nice and knowledgeable. Thanks guys
December 9, 2015
Google Public Storage Larry Wolff
Everything is good so far. People were easy to deal with.
December 3, 2015
Google Public Storage B Roney
Very welcoming and helpfull. Melissa and Richard were wonderful help!
November 29, 2015
Google Public Storage Jennifer Romero
Brian and lele are the best
November 29, 2015
Google Public Storage Thomas Coloma
Brian is so sweet and helpful and Leandra is very pleasant to work with.
November 19, 2015
Google Public Storage Valerie Ibarra
Brian did a great job. He was extremely helpful and super nice. He answered all my questions and was quick to make suggestions that would make storing easier.
November 6, 2015
Google Public Storage Marie Ann Justice
Would rate the security and staff at 100% or 5 star. Feel very confident my belongings will be safe and secure!
November 1, 2015
Google Public Storage Ada Graham
Brian and erin are the best
October 30, 2015
Google Public Storage Joyce Nagel
Richard was very helpful and friendly! I had reserved a 10x15 online for nov 1st but the movers arrive 10/30 I was able to change my move in date with no hassel and I was able to upgrade to a 10x20 and still get the online discount thanks to Richard. I would recommend this facility to anyone looking for affordable and friendly storage. Thank you!
October 29, 2015
Google Public Storage Ginger Redmond
Scott, Richard and Melissa were awesome
October 20, 2015
Google Public Storage Amanda
Avri and Richard they're the best. Friendly and informative.
October 16, 2015
Google Public Storage Kristina Herzman
Richard was awesome today
October 4, 2015
Google Public Storage Sunny Hillenius
Devin dance is a amazing sales representative if only my family was as loving and compassionate as he is.
October 4, 2015
Google Public Storage J Steel
Devin was very friendly and helpfulness
October 2, 2015
Google Public Storage Michael Smiyun
Came in to get storage space and the customer service was fantastic if you catch Avri behind the counter she very friendly and nice
September 30, 2015
Google Public Storage Annette Hilton
Julian and Richard were both professional and personal. Great service ..
September 19, 2015
Google Public Storage Maurice Ramsey
Great experience from Steven & Cameron!
September 16, 2015
Google Public Storage Devin Dance
September 16, 2015
Google Public Storage Deondrey Woods
Kam and Julian are really great workers loved it
September 16, 2015
Google Public Storage bader alhodhod
Julian is great and so friendly
September 12, 2015
Google Public Storage Tina Simmons
Richard has always given me 5 star service thank you.
August 30, 2015
Google Public Storage Greylin James
Sophie and Kristina were great, even with the power out ! Give them a raise
August 26, 2015
Google Public Storage Larry Tuttle
Julian and Richard did a great job getting me the right storage uni for me!
August 23, 2015
Google Public Storage vicky navarro
Cameron gave great customer services. He provided all the information we need and has a great personally. Ty
August 13, 2015
Google Public Storage abdulnasser sok
My experience with Richard was totally awesome.. He is very knowledgeable and helpful for my storage needs/boxes. I will doing my future him.
August 13, 2015
Google Public Storage V A
I walked in and Richard had great costumer service and made buying boxes quick and easy. Great employee!
August 11, 2015
Google Public Storage Mani McClure
Julian Was Very Polite, Helpful And Took Time To Explain Things He Has Amazing Customer Service !! :)
July 30, 2015
Google Public Storage kelly fugle
Brian and areil and julian are the best
July 30, 2015
Google Public Storage Sasser Tuiletufuga
Brian and Ariel are the best!
July 30, 2015
Google Public Storage Jennifer “Jane”
Ariel and Brain helping me a lot, so easy to get a unit.
July 3, 2015
Google Public Storage Travis Stark
I promised that I would do this Review for her so I am. I came into public storage last week to look into getting a storage unit but didn't need at this time. Leslie was very helpful and professional. She wanted to sell me everything in the store LOL but that makes her a great Sales lady, I know now everything in need to get when I return. Leslie was very sweet. I wish all the people I dealt with was as sweet as her. one thing I know for sure every family member or friend I send there I will make sure they ask for Leslie cause she will treat them professional like a friend...
June 19, 2015
Google Public Storage Andrea Goodman
excellent
June 18, 2015
Google Public Storage Timothy Shepard
Move in was quick and easy. Leslie and Richard were courteous and the process was efficient.
June 14, 2015
Google Public Storage Zelimir Mcdowell
leslie was awesome she was curtious and very helpful and professional. great experience!
June 6, 2015
Google Public Storage Ricardo Campbell
Sophie and Richard did an awesome job. Now I have somewhere to put my stuff!! Excellent service.
May 28, 2015
Google Public Storage Sung Oh
Great service and best storage. All employees are kind great service.
May 19, 2015
Google Public Storage Brianna Ashing
Thanks to Michael and Rich. Great, very welcoming.
May 17, 2015
Google Public Storage Laurie Heinz
Sophie & Leslie are very friendly and helpful. Good job setting up my rental. Thanks!
May 17, 2015
Google Public Storage Bonnie Johnson
These two ladies Leslie and Sophie definitely are amazing and were very helpful. I would refer my friends and family to this store.
May 17, 2015
Google Public Storage Jamil N.
Leslie & Sophie are super awesome chicks they stayed after hours to get me my storage unit. Thanks ladies :)
May 5, 2015
Google Public Storage Shannon Dahm
Came in to make payment and Leslie was very helpful and had a smile on her face. She was very professional. Love this place and the wonderful staff!
May 1, 2015
Google Public Storage Steve Yaudas
Sophie was great! Checking in was fast and easy. Thanks!
April 20, 2015
Google Public Storage Katrina Caruthers
Sophie and Leslie were very helpful when I came in to rent a storage. Great customer service and have a lot of knowledge about your services.
April 16, 2015
Google Public Storage Shae Velez
Richard is silly Melissa is a goober great customer service Richard tried to sell me the whole store thanks
April 13, 2015
Google Public Storage Dorian Danielson
Excellent customer service. Loving the friendliness. Keep up the good work and yes Leslie digging the hairband.
April 12, 2015
Google Public Storage Whitney Wenzel
Sophie and Leslie were amazing and so helpful! Very professional and were able to get us exactly what we needed.
April 9, 2015
Google Public Storage Oscar Hernandez
Great in and out outside entrance. Sophie was a great help which help us make our decision.
March 26, 2015
Google Public Storage William Hernandez
This location is GREAT! There's a really awesome women who works there named Melissa and she made the whole experience extremely easy, step by step, and really easy to understand. Also, she was really funny and totally helpful! She showed us around to some of there units (btw its a really nice and, not to mention, HUGE location with nice storage units) and was totally understanding in regards to my situation. I would recommend speaking to her for help (she also mentioned she works at the 272nd and Pac Hwy location as well as an fyi...) she'll get you taken car of! Thanks again! -K.Lewis
March 25, 2015
Google Public Storage Christopher McGregor
Scott and Richard helped us out find a unit!:)
March 23, 2015
Google Public Storage cari hicks
Joe and Scott were very friendly and extremely helpful!!!!!!! highly recommended!
March 23, 2015
Google Public Storage JM Highwind
Jo and Scott did a great job!!! Thank you so much for letting us in right before it hit 6pm. Very accomodating and friendly.
March 10, 2015
Google Public Storage Olia Polivoda
Scott & Richard were extremly helpful, I was out of the office in less then 20 minutes and they helped me find what I needed. Very friendly and pleasent! Recommend them highly:)
March 4, 2015
Google Public Storage Teresa B
This is the 3rd time in 2 months I have been into the office with my mother in law. We may have encountered a different person each time, but they were all very friendly and knowledgeable. Today Scott was kind enough to ask if an update was needed on her info. And it just so happened that yes it did. Very thorough!!
March 1, 2015
Google Public Storage Tyler Galbreath
Scott and jo brought sexy back
March 1, 2015
Google Public Storage Jamal Khalif
jo and scott are bring sexy back and they are awesom
February 25, 2015
Google Public Storage Danielle Sechrist
Richard and Scott are awesome. They made getting my unit so simple and quick! the property and units are very clean, open, and lit. They even helped watch my toddler while I was getting all situated. He recommended a floor cover to keep my belongings dry, which was great. Thanks guys, we are very pleased with your store and service! :)
February 24, 2015
Google Public Storage Pauline Kamau
Scott and Richard elped me out and I'm happy with the service
February 24, 2015
Google Public Storage Holly Games
Scott & Richard helped me out and they were very friendly and helpful!! I would go back in a heart beat! Thanks so much for your help.... :-)
February 23, 2015
Google Public Storage Erica Navarijo
Leslie was super Nice! Very belpful and quick with getting me a unit!
February 18, 2015
Google Public Storage Lock NessMunstah
Scott, Richard, and Devin were incredibly helpful and efficient in helping me find the perfect storage unit.
February 18, 2015
Google Public Storage M S
Great service. Easy automatic billing setup. Safe location. Richard and Jo were really helpful.
February 18, 2015
Google Public Storage Sheila Nyambura
very cool Scott is so funny and Mayor Richard is the boom
February 13, 2015
Google Public Storage Debbie Jeter
Very friendly staff! Melissa and Richard were very helpful and welcoming!
February 13, 2015
Google Public Storage Danny Williams
Melissa did a really good job at helping me get my storage unit
February 11, 2015
Google Public Storage michelle paul
Scott. Richard leslie Reggie ashley w mercedes jo ami. All have helped my and i love working with them. And also the Kent 272 store. Thanks guys!
February 11, 2015
Google Public Storage Teri Baker
Scott Leslie, and Richard were very helpful.
February 10, 2015
Google Public Storage Shalena Boyd
Richard scott did a great job :)
February 10, 2015
Google Public Storage James Crosby
I came in the other day with a friend of mine to possibly purchase a unit and the girl working there Leslie was very helpful and had a great attitude towards all the questions my friend kept asking. He never had a storage before and I got him to go to public storage and he was very iffy about getting a storage but she did my job for me and made him feel very comfortable about the decision. The girl was very helpful..
February 10, 2015
Google Public Storage Justin Boyd
richard and scott did a great job here
February 6, 2015
Google Public Storage Damion Hart
I'm not real computer literate, nothin Melissa took the time to help me through setting up my online account, without a doubt the best employees Public Storage has
February 4, 2015
Google Public Storage Moni Rodriguez
Leslie did a great job! Very happy
February 2, 2015
Google Public Storage Robb Pleasant
Leslie was great! Fast process and got a great price rate.
January 30, 2015
Google Public Storage Crazy Gusto
My initial experience with public storage was not as I hoped. I was a little frustrated. Kristina turned my experience around completely, she answered all my questions and really eased my mind. Moving is stressful and we can't thank her enough for her help!
January 27, 2015
Google Public Storage Krista Francis
Richard is the best!
January 20, 2015
Google Public Storage ITS_ REALLYPRIM3
Brian the ginger was very helpful. I have all the information I need and feel that my things are safe in this facility. Easy access god location.
January 17, 2015
Google Public Storage Zahry Sasry
I called in regards to find out the pricing for a unit and Richard was was very helpful and knowledgeable. im looking forward to store my stuff here in the future.
January 6, 2015
Google Public Storage Emmanuel Dominguez
Ami was very helpful and very nice. She did a great job helping me find the right size unit. There needs to be more helpful people like her.
January 6, 2015
Google Public Storage Henry Gisler
I would like to give the employee Aimi thanks for everything SHE is a credit to the public storage family I had a storage shed here for five years and I think she is top of the class she answers all questions that that I or anyone asks even if it's raining or cold when she does her rounds and makes time to speak to all customers who are there I would like to also say she would make great management choice I speak so as an ex-Seattle Times news stand supervisor and ex circulation manger for the Seattle weekly retired thank you very much
January 4, 2015
Google Public Storage Brandalee Letavec
Kristina was very nice and helpful during our move and bent over backwards to make sure that we got the best deal! Would reccomend this facility to all my friends
December 20, 2014
Google Public Storage Brandon Andersen
December 9, 2014
Google Public Storage Karen Richardson
Ashley is an awesome person and gives great service, very professional and pleasant. Very valuable employee!
December 6, 2014
Google Public Storage Karla Pearson
Brian and Ashley were great and very helpful.
December 6, 2014
Google Public Storage Theresa McCauley
Ashley is amazing. rented at multiple public storages. this one is the most professional and answers all my questions
December 6, 2014
Google Public Storage Shanika Baldwin
December 4, 2014
Google Public Storage Titus Njuguna
December 4, 2014
Google Public Storage DARRYL MARSHALL
great service
December 2, 2014
Google Public Storage Tom Knudson
I would recommend this place to anyone. Ami is a sweetheart and very helpful
November 27, 2014
Google Public Storage jennea haugstad
Very friendly staff, helped me in a difficult time.
November 27, 2014
Google Public Storage Denise Leblanc
The employees are unbelievable and a great place to store.
October 13, 2014
Google Public Storage Rose LeMay
Ami was very helpful and compassionate towards me and my storage needs. Professional, fast, and left highly satisfied! Thank you for such great service!
October 4, 2014
Google Public Storage Ari Zantkovsky
Greeted with a smile and helped immediately by Jo.
October 3, 2014
Google Public Storage Michael Gill
Excellent service and accommodations very friendly staffing great service from Ashley many thanks
September 18, 2014
Google Public Storage Lisa Miller
This was our first time getting a storage unit and Ashley and Ami made it an easy, pleasant and comfortable experience. The process and guidelines were explained clearly and comprehensively and all our questions and concerns were resolved. Ashley even gave us some extra tips to keep in mind for future use. We were pleasantly surprised with the whole experience and "impressive customer service" is an understatement. I would absolutely recommend PS Federal Way to friends and family. Thank you Ashley and Ami for your professionalism and kindness. 5 stars!
September 16, 2014
Google Public Storage Alan Pepper
Had a great experience with the customer service rep Ami, she made me smile for the rest of the day after I left.
August 25, 2014
Google Public Storage Jo Burnett
August 20, 2014
Google Public Storage Shawn Lindberg
Ashley was extremely helpful in finding a unit to suit my needs. The rest of the staff is very friendly and made the process as painless as possible.
August 9, 2014
Google Public Storage Jake Bouton
Check in was quick and easy, Ashley made it a pleasant experience!
August 8, 2014
Google Public Storage Del Gierke
Brian was a great help! Quick and simple
August 5, 2014
Google Public Storage Renaissance prod
Great service! Brian has great customer service
August 1, 2014
Google Public Storage Dale Snowfield
All went well,, except for a few to many personal questions. I will not rent again if this many personal questions are asked. Also the unit wasn't super clean, which I WILL be responsible for I believe. Otherwise, all is well at Public Storage.
July 30, 2014
Google Public Storage tyson F
The best Ashley is super keep your eye out for trainee he's another best keep up the good work
July 28, 2014
Google Public Storage Kagro Washington
Great Price, Great Service, Great Employee~~!!
July 24, 2014
Google Public Storage noel lopez
I personally have had a wonderful experience there, my mother has a unit and it was very clean. The staff was friendly and helpful. I would definitely recommend this storage location.
July 3, 2014
Google Public Storage David Cotton
Great service, great rates. Thanx Brian
June 26, 2014
Google Public Storage Meow ster
I visited this Public Storage facility to apply for a job, not as a customer. But my experience leaves me wanting to return as both an employee and a customer. Note that my review is from an applicants viewpoint. I was greeted and assisted by Ashley, and for the first time I was met with a company that took applicants seriously and in a helpful manner. I was provided a small wealth of information both about the hiring process and the position I was applying for. Everything I was told was clear and easy to understand. Ashley was so helpful in fact that during the phone screening there was very little I didn't already know! In comparison, other companies I have applied to have been reserved and uncaring. Also, typically information about a company is left to my own devices and time to figure out. So my experience with Public Storage was very refreshing and I hope that even if I don't get a job with them that I at least meet more company representatives that are as helpful and great as Ashley. Thank you Public Storage.
June 26, 2014
Google Public Storage Zhenya Frolov
Renting at site #08185 with Ami as the rep. Awesome. Clean facility. A tad expensive with the hidden insurance fees :( Great otherwise!
May 30, 2014
Google Public Storage Erica Sprague
Ashley is the super best! She's very friendly and it was fun renting a storage thing here
May 22, 2014
Google Public Storage Courtney Perkins
The staff was extremely friendly and really helpful. Ashley was the one who helped me. It was a great experience. I recommend them highly.
May 2, 2014
Google Public Storage Ray R
Good location and nice employees. Mercedes showed me around and set up my account for a storage unit. She was extremely nice and polite.
April 26, 2014
Google Public Storage Joshua D
Ashley and Mercedes had outstanding customer service! They really made me feel welcome. If I ever have other storage needs I will definitely come back!
April 22, 2014
Google Public Storage Dustin Hill
Public storage has to be the best place!!!. it was a breeze to use their website, and just as easy going in and purchasing your storage unit. They are very understanding to your specific situation. I recommended everyone to give them a try.. and I wanna say thanks again for your great services.... it means slot.
April 18, 2014
Google Public Storage Kirk Starr
Wow, talk about a no-stress transaction! Kathy and Ashley were super-friendly and very knowledgeable; orientation was a breeze; the property is clean and conveniently laid out (no dead-ends!). The entire process was smooth and quick. Whole thing took maybe ten minutes. Couldn't be happier.
March 26, 2014
Google Public Storage Jacob Smith
The service at this place was great. L'Tasha was excellent in assisting me with all my questions and showing me some storage units. Much Appreciative. 5 star service. And her Lead was very much hands on in anything i had questions on. Thank you as well.
March 20, 2014
Google Public Storage Ryan Gallardes
Ashley was really nice. Helped me with all my answers. Was in and out in mins. Service was fast and easy.
March 16, 2014
Google Public Storage James Moses
On March 2, 2014 I was lucky enough to be assisted by Ashey and was taken back in time to an era where customer service the number 1 priority. I can't speak highly enough about Ashley's assistance and professionalism except to say there were I still running my own business today I would have done anything I could to get her to work for me.
March 8, 2014
Google Public Storage pema dorjee
Mercedes helped me choose my storage unit today and she was very friendly and helpful. Everything went easily and smoothly today. She gave excellent customer service.
February 26, 2014
Google Public Storage Denise M
Ashley was very friendly and helpful. She made this experience quick and easy! I highly recommend this site to anyone thinking of renting. Only negative point is the price of the units and all the extra fees included.
February 19, 2014
Google Public Storage Marsha Ullrich
Friendly, Helpful, knowledgeable, courteous employees(Mercedes).... clean, well kept facility.... even met district manager when I went in to pick up their 35 packing boxes special and he and Ashley (the property manager)carried everything to my car... I am very glad I picked this Pubic Storage location.
February 14, 2014
Google Public Storage Runaka Collins
I just met kash and she is hilarious, along with ashley. They where very nice and helpful and kept me laughing
February 14, 2014
Google Public Storage GT ENTERPRISE
Ashley is always a great help! Thanks again.. Affordable storages here and safe for homeowners and small business owners like myself
February 13, 2014
Google Public Storage Timothy Obregon
I come in to make my payment every month and Ashley is so cool and friendly she makes it seem so easy thank you ashley
February 12, 2014
Google Public Storage Joy Feider
This is our first time using Public Storage! My husband signed up 'online' and within minutes received a phone call from this location! We set up the appointment to meet the next day. The staff that helped us were Ashleigh and Mercedes. Both were very helpful, professional, and very courteous. The facility itself is clean and nice. I had a question and called 'after office hours'. My call was returned promptly the following morning! Our family is very happy with our choice to use this storage facility. Thank you Ashleigh & Mercedes for all your help!
January 16, 2014
Google Public Storage Curtis Tanzy
Ashley was a great help and I was out of there in 15min. I will always use PS for my storage needs.
January 4, 2014
Google Public Storage Mary Rogers
I'm very proud and glad to let it be known why I consider Federal way public to be the best public storage. Simply stated, upon signing up with the federal public storage, I found Ashley and the whole crew very helpful, polite and most professional. Also, they're the best at making sure that they please their customers. Ashley, actually was willing to go above and beyond the calling of her duties as I was being assisted to sign on with them at the federal way public storage!!!! So, I don't think any other storage company or other business can service and/or assist their customers any better or as well, thank you very much!!! Mary Rogers
January 3, 2014
Google Public Storage Areil jones
November 7, 2013
Google Public Storage Sarah Jeffers
I have used this Public Storage facility for a little over a year. When I first "moved in" I rented a 5x5 which was perfect for holiday and apartment overflow stuff. Recently, I moved out of my apartment and needed a larger space to hold my belongings. Both Melanie and Mercedes helped me during this transition. They even rented me the unit outside of the former unit, so my move would be simpler. Keep it up ladies!
November 2, 2013
Google Public Storage Kevin Smith
I rented at this facility for many years, and found Ashley to be the most professional, while being the friendliest and most personable, manager Shurgard ever had. If I could, I would arrange for her a raise and a bonus! Many thanks. -Kevin Smith
November 2, 2013
Google Public Storage Victoria Strom
I loved being here at public storage I had easy access to my storage and it has good security the manager Ashley is really nice and was always friendly
November 2, 2013
Google Public Storage Kat
Awesome customer service!!! Will recommend to anyone needing a great service.
October 31, 2013
Google Public Storage Marvin Pascual
Very helpful and polite.
October 31, 2013
Google Public Storage J St
Always friendly employees. Ashley is always on the property and says hi and knows me on a first name base. Mercedes and Melanie always say hi and answer any questions .
October 30, 2013
Google Public Storage Tracy Jones
Public storage a great company to use for storage needs very reasonable to set up
October 29, 2013
Google Public Storage Janet Russell
Fast & accurate speedy service
October 26, 2013
Google Public Storage David Linder
Ashley has always very helpful and courtesy. If a situation arises she finds a way to fix. She is very understanding and calls me by my first name the minute I walk in the door.
September 25, 2013
Google Public Storage Daniel Santopolo
I rate the manager as A-1. She is always willing to help under any circumstance. Give her more money as she deserves it.
September 21, 2013
Google Public Storage Maizelette Tandal
We needed to move our 'stuff' closer, and we needed cheaper but still large enough to fit 38 years of STUFF! But the first unit we signed for was too small, and it gave my husband anxieties. Property Manager, Ashley was very helpful & accommodating when I asked if they had another unit, but larger, she showed it to me and we got it. Then when it came time for the actual move, we rented a U-haul for two days, and found ourselves running out of time. So again, we asked Ashley for help, and she got permission to allow us to park our U-haul there. What a relief, since the drop-off for the truck was just a short distance down the road. And that alone, made our moving experience a lot easier. It always surprises us when we find people that are willing to make our experiences in life, so much easier & better ~ Mahalo Ashley, from Nate & Maize Tandal
August 18, 2013
Google Public Storage Ed Morrison
I have been a customer and fan of Public Storage for decades and have utilized their facilities across the country. Having just completed another cross-country relocation, I made long distance arrangements to rent at this Federal Way location. The manager, Ashley with co-workers Melanie, Mercedes and Ian have been very friendly and exceptionally helpful. These folks are outstanding and customer oriented. They know their stuff and they are there for you. I recommend this site for it's local convenience but especially for the staff. Good job, y'all!
August 14, 2013
Public Storage Kylene Schermerhorn