Public Storage Self-Storage Units at 32615 Pacific Hwy S, Federal Way, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 40/moSmall 5'x5'
$ 40/mo $50Best Price Label
- Climate Controlled
5'x4'Online only price$ 42/moSmall 5'x4'
$ 42/mo $52Best Price Label
- Climate Controlled
5'x5'Online only price$ 44/moSmall 5'x5'
$ 44/mo $54Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 49/moSmall 5'x5'
$ 49/mo $61Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 57/moSmall 5'x10'
$ 57/mo $71Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 58/moSmall 5'x10'
$ 58/mo $72Best Price Label2 units left!
- Climate Controlled
5'x15'Online only price$ 61/moMedium 5'x15'
$ 61/mo $76Best Price Label
- Outside unit
- Drive-up access
9'x10'Online only price$ 78/moMedium 9'x10'
$ 78/mo $98Best Price Label
- Climate Controlled
10'x10'Online only price$ 87/moMedium 10'x10'
$ 87/mo $109Best Price Label
- Climate Controlled
10'x10'Online only price$ 89/moMedium 10'x10'
$ 89/mo $112Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 125/moLarge 10'x15'
$ 125/mo $156Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 194/moLarge 10'x25'
$ 194/mo $242Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 210/moLarge 10'x20'
$ 210/mo $262Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 245/moLarge 10'x30'
$ 245/mo $307Best Price Label
- Outside unit
- Drive-up access
20'x30'Online only price$ 477/moLarge 20'x30'
$ 477/mo $596Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Federal Way
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Federal Way Storage Units On Highway 99
Federal Way Public Storage is the place to go when looking for affordable self storage space right off Pacific Highway/Highway 99 in central Federal Way.
Just south of 320th Street, climate controlled storage units, indoor storage units and outdoor storage units come in a wide range of sizes at this facility, giving customers several different options when it comes to cheap storage units.
For days spent splashing around at Wild Waves Theme Park, a 5x5 storage unit can be a great place to store towels, backpacks and changes of clothes for easy access to and from the park. It's also the perfect spot to store all the sports gear needed for games and practices on the athletic fields at Celebration Park.
When it's time to go shopping for a new wardrobe at The Commons mall, use a 10x10 storage unit to pack away out-of-season clothes, bulky winter jackets and other accessories.
For a family or a business on the move near Mirror Lake, a 10x30 storage unit provides ample storage space for large loads, whether it's furniture and household appliances or office furniture, desks, tables and chairs.
This location also sells moving boxes, packing tape, bubble wrap and other moving supplies inside the rental office and there are enclosed units designed to accommodate vehicle storage as well.
Roughly 20 miles out of Seattle and 13 miles from Tacoma, Federal Way offers a bit more of a relaxed atmosphere – not to mention some extra space – for residents, businesses and visitors to enjoy the sights and sounds of southwest King County.
When the need for a bit more extra space pops up, don't hesitate to call on this Public Storage in Federal Way for a variety of self storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 598)
My transfer went smoothly! Mrs. Liz rocks!!
Liz is the best
Moving in was good and transferring smoothly
Very friendly! Liz is the best!!
Liz is terrific and easy. I can see the pride she has. Awesome manager!
Helped me with my phone app for the gate was a wonderful add on to my phone . LIZ is so helpful and nice
Property manager Liz has been a lot of help and the property is very clean! Recommend!
Natasha wd such a great help
Thanks Natasha for saving me.
Not as big as other locations. 2 floors of indoor storage rest are garage like spaces. Clean and tidy. Easy to access.
Natasha was very helpful and polite. Great customer service
This place is not even worth a second thought. Do yourself a favor and avoid it at all costs. Your belongings will not be safe here. I was a customer with a large 10x30 unit here and one night I was coming home from work around 12:30 am and as i drove past i noticed the front gate was standing open, so i stopped and looked only to find that the front gate had been tampered with and broken open. I called public storage but no answer. Then i called the 3rd party company that monitors the cameras and they didnt even realize there was any problem. I was told there wasnt anything they could do about it either. So i actually pulled the gate closed and put my own chain and padlock onto it in order to keep it secure for the night. It was unbelievable. The next day the manager thanked me but this happened many more times and there were and still are many nights where the front gate stands wide open all night long. So you can be sure there is no security of any kind protecting any of the units other than the padlocks themselves. The manager of this place is a truly unprofessional and nosy woman who will get right under your skin. She will force you to let her come inside the unit while your there so she can check out your stuff and she has a bad tempered rude attitude. Honestly you would be better off at nearly anywhere else. My reccomendation to anyone looking for a safe and convenient storage facility is Totem Self Storage. I've been a customer of many storage facilities in my life and that one in Kent, Wa is far better than all of the others I've been to. You wont be disappointed. My 2nd choice recommendation would be Skyway Self Storage. Both of these places at least in my experience have been reliable. If you choose to bring your stuff to this public storage however, i wish you the best of luck as you are going to be needing it.
5 ⭐️⭐️⭐️⭐️⭐️ for Ms. Liz for going above and beyond for her customers. The place is well kept and tidy thank you for all you do. 🤩
Made a mistake when renting a spot. Joelle was so helpful getting me get a new unit on the ground with drive up access.
I absolutely love Liz she's here every time and answers all my questions she's amazing you need to hire more people like her can't wait to see her next time
Property Manager Liz made the Transfer to a larger unit easy.
Thank you Kathy!
Tanasia and Liz were great!! Thank you for helping!!!! Great property!!
Never seen someone so happy to be at work thank you Tanasia for the lovely experience and customer service I learned a lot from you and will definitely be returning ! Your customer service is out of this world .
My mom recommended me to this public storage a few years back and I’m glad she did , it looks like whole new property Tannasia explained so many new features you all have and the whole experience was just amazing
I brought my sister in we lived close to the property and we really needed a unit fast and Tanasia definitely made the interaction simple and easy also the PUBLIC STORAGE app is the best tool to use when you are here helps you get on the property without a code I love it!
A very great place and I would go back again. Liz was very nice and helpful. She also explained everything to us to make sure we understood.
Tanasia and Liz HELPED ME SO MUCH !! They did a great job Such a clean office such a clean property I definitely recommend
Tanasia was a blessing to work with!!! Moving was already stressful enough and she couldn’t have made it easier. The process couldn’t have been more perfect thanks to her help!!!! Will return for future moves. 🙏🏽
Tanasia helped us sign up for a unit for our business. She was amazing and cheerful and super helpful. The office and grounds are super clean and secure. We are so excited to do business with them! Great customer service is hard to find and I always appreciate a positive experience.
Kathy and Nicole they were the best Customer service Reps that I'd ever had help me. Thank you Ladies 3
I rented a full size storage unit hear when I moved out of my house to market it. I'd never used a storage unit before and was a bit nervous. Now I wouldn't hesitate. The customer service was truly fabulous. The lady who manages the place is really on the ball and extremely helpful. When i had questions, her advice was right on the money and she went out of her way - even calling me when I moved out to make sure I gave timely notice so as to save me a month's rent. The unit was spotless. Another sign of really excellent management: all the other customers I saw there were peaceful and businesslike. When my big moving truck needed space, people were happy to help out. To me, that's a sign of really good management. Nothing like an easy experience to put people in a good mood.
Five Stars for this locations service and attentiveness. I'd add a sixth star for the property manager Liz, Michelle, and the other employees who've assisted me. Additional corporate investment in the property, particularly regarding increased security cameras, would be comforting and appreciated. Feb 2023 Update: Several additional security cameras have been installed. Much appreciated! Also, new paint throughout. The property continues to gain ground and the employees (6 Star Liz) are great.
Liz is awesome !! Easy move in! Very welcoming ! Such a comfortable process!
Tanasia helped get me into my unit so fast she was so helpful!
I am new to the city and came in just for pricing on a unit tay gave me the rundown of how renting with public storage works and gave me great advice about the app and I will be storing in the future.
I love that I can come into any public storage and pay my bill but to see Tanasia‘s face and smile really made the experience so much better and I was in and out!!
Tanasia helped me and made my move in so much easier!
Tay and Liz did a great job with my rental they made everything so much easier
Kathy was super helpful with everything
Tay the gal who registered me was very nice. The unit I rented had a bulb out but she said she’d have maintenance put in a new one and where I park to unload there’s water from the rain but it’s nice and clean in office and in the unit.
I've been with public storage for 5yrs due to financial situations i had to give up my space. had no break ins customer service excellent everytime i come in or call I WILL BE BACK IN THE FUTURE!! THANK U SO MUCH MANAGER LIZ AND STAFF EXCELLENT SERVICE!!
Ive had a unit here for going on 9 months or so. I was impressed in the beginning, but the longer I rent from here, the sooner I am ready to move out. The rent prices are inconsistent. I was told i would be kicked out if my gate times didn't improve......bc God forbid a lady is tired and takes a moment to pull herself together after moving an entire home full of items on her own. Can't sit and no breaks i was told. I am to be constantly movning items from the moment I arrive at my unit until the moment I close the door and drive off. No time for hesitation or thinking. These are grounds for eviction. Though once again I am a single woman that's been moving my items by myself with no help. Thanks Public Storage for showing me that you don't allow your renters to be of the human race only that of robots......unless of course it's my neighbor a few units down he gets to pull out his chair and soak up the liquid sunshine and shine up his souvenirs he's collected over the years. Sad........
Steven was wonderful and went above and beyond to help my father find a good price and spot for his storage. I would highly recommend!! Edit**** They keep raising rent with no explanation and refuse to return phone calls. Rent went from $167 to 218$ and again now with no notice to $257. We had a military discount and everything. Would not recommend.
I got to meet Travis and Liz!! Both amazing people! They make you feel welcomed. Not only that but they are there helping you every step of the way !!! Can’t wait to see them around more ! Amazing people!!
This is a nice facility . Good security. Doors and locks are the newer style so you can add extra locks to the door easily..
Kathy did a very good job.
Public storage been around for years and still doing good!!!
Liz is the best
The customer service at this location today was phenomenal. Liz, the property manager, was kind as well as thorough. She was easy to work with and it was great working with someone who was so competent and had all the answers! I highly suggest renting storage from here. They also have a cool app now which allows you to open the gate from your phone. It's optional, but a great addition to the experience. They also have some great deals going on right now. Go on in or give them a call to check them out. Make sure you ask for Liz, you won't be disappointed with the service!
Liz is amazing! Property is clean and everyone is so helpful. Definitely recommended!
Mark was very perfessional, helped me get my app going again.
Liz has good customer service skills, and is very helpful with my transfer to a new space.
Cathy was AMAZING!!!!
Very convenient to access the property with app. Easy to reserve a space on line. Just unable to ever get anyone on the phone. Messages returned a day later.
I rented a 10x15 unit here for about a year and half, had no major issues. Liz was very helpful and informative with the checkout process and even helped me get rid of some smaller tarnished items. If your looking for a place to store things, this is it.
Mark did a great job..save me money..he is a great guy
Amazing customer service They are Truly great people to work with🔥
We have been customers with this specific location for a long time. I have to say that Liz is the absolute best!!! She is always kind & friendly. Helps us with anything we need & can answer all our questions. Currently upgraded into a bigger unit & she made the transition quick & easy.
I was helped by Danny at this location. He was easy to work with and he got me my storage unit fast since I already had all my stuff in the moving truck. He made the process worth my time. Thanks Danny!
Tyisha was so sweet and helpful!
This is the best Public Storage I've ever used! The woman that work there are always kind and willing to help 100%...I would tell anyone that's looking for a good storage place to come here!
Wonderful place to store though it's prices are Bieng razed
Hope was awesome this morning thank you for all your help
My original rating of 2 stars was for my online experience also with the call center. 5 stars however for the manager and staff. Liz is awesome and provides legendary customer service. Wish the gate access hours were open later.
Madison is Wonderful! Perfect service! So happy I chose this location
Madison was awesome. everything was really EZ
Madison did fantastic and was very knowledgeable!!!!!
Madison did a Wonderful job today!
Great customer service with Madison today was in & out fast thank you !!!!
The Two Women that helped me are awesome people helpful and very patient informative and welcoming.........
is there a list of auction fates and times that i can view
Liz is awesome! While she is professional, Liz is also very personable & friendly...and she's gone out of her way to help me successfully resolve a couple of issues to my complete satisfaction!
I've been a customer at Public Storage for almost two years now. Jeannie has the best customer service and is very influential.
Super Nice staff! Very informative and professional!
i was renting units at different places..but this one is the worst..they have storage manager Liz who screams at people..using bad words..i am a Veteran and dont think i deserve it....
There was couple professional ladies who helped me out renting my storage thanks. Great services. Great people.
Super convent. Secure. Friendly and helpful staff. Would use again if we needed another space.
Great services. Actual people at the office to help with process.
Liz the very helpful.
Easy and painless. And very friendly
This place is great! I've been a customer off and on for 20 plus years and this location is the best. Liz is amazing. She went out of her way to even get me a loyalty discount. Who does that? I am grateful for her and Michelle. They are the best at what they do. Thanks again girls. You are truly the best!
Great staffing and felt secure
The customer service was wonderful Liz an Michelle are wonderful with helping an solving your storage needs I was helped an treaded with the up most respect an quality
I believe Michelle is the one who took care of us, she was awesome and so helpful. Liz was there too both were total sweethearts it was such a pleasure to have them help us
I had a great experience with this location. The rental process is very simple and quick. Liz was very helpful and pleasant to deal with.
Very complimentary team. Helped me out alot! Liz and Michelle are a dynamic team!
How to.pay payment
Liz was very helpful and kind . Will definitely recommend
I couldn’t be happier with my experience here. I was helped by Liz and she was so professional and friendly it was an absolute joy. I needed a storage quickly and she made sure I was taken care of and it didn’t break the bank. I will definitely send anyone I know here if they ever need storage.
Lori @ the front desk went above and beyond helping me move in , no hassle at all and friendly staff including Liz the property Mgr.
I've been renting here for over a year and Liz has been so helpful. Good place to rent.
We had to move my buddy in the DARK because there was no power for some reason in the section on the facility. ASK FIRST!! 🤯
Had a great experience with Michelle and Liz. They were extremely helpful during this difficult time. I came into the office very frustrated about an issue with my account and the employees took the time to help me through each step. I’ve been storing here for some time now and I have to say I wouldn’t go anywhere else. The team at this location really cares about the customers.
I won a unit at auction and the staff at this location were great! Both employees who helped me were polite, knowledgeable, friendly and efficient. I would give them an A+ for excellent customer service! Thank you ladies!!
I am so thrilled with the service I have been receiving at this particular location on 32615 Pacific Highway South. In particular I would like to thank Liz and Bob for being so congenial, helpful and just downright charming. I am always going to tell friends about how great this place is. I am very happy to have my things in storage here and it is close to my home too!!
While renting here (~11 months) I experienced 2 break-ins at my storage unit as well as gate access breaking down multiple times. The storage unit I had was was located inside the climate controlled area of the storage center. During the first break in the staff and management team was VERY unhelpful and did not care about improving security at Public Storage to prevent further thefts. After the 2nd break in, the management staff (recently changed) was very involved in improving the security around Public Storage. Beware of this location! Although the staff is now more engaged in security, I will not rent with any Public Storage location in the future.
Love the features of the app and how easy it was to set up with!
The price is the best around. we had a little problems getting into the elevator with our code however before we could even go tell someone they were down there helping us. It's clean well lit. it's gated and you can use an app to open the gate instead of a code both going in and out. I would definitely recommend it to anyone. even with having our little problem with our code they were right on top of it and friendly and that's why I'm giving it five stars instead of four.
I found staff to be kind and efficient. Space was clean and ready. Could not take advantage of the storage being open till 9pm due to no lighting or power what so ever. Due to that I had to rent my uhaul for a second day, so the discount on my unit was eaten up and increased because I had to pay for an extra day for my uhaul and hotel.
Terrible. Disgusting. Violated. Infuriating. These are words I use to describe my experience at this storage unit. About 3-4 months after moving my personal belongings and family heirlooms into this storage unit, it was burglarized and infested with rats. I'll describe my nightmare below: About 3-4 months after we got the unit, we entered it as we normally did. The lock was in tact (photo below), and from the outside there was nothing out of the ordinary. (Note: Public Storage requires that you use THEIR locks. This is part of how they profit from you). Once we entered, however, we discovered that the contents of the unit were disheveled, disorganized, and toppled over (photo below). The unit was covered in rodent feces, urine, and fur. It took me a while to discover that my belongings had been stolen. Out of the things that were stolen included a $450 inflatable kayak, $200 air compressor, $1000 trumpet, my grandfather's tools (est. $200 worth), my $200 drill/driver set, and probably a few other things that I haven't accounted for yet. (Note: make a register of things you store before you store them). I reported the burglary to Federal Way Police, and they indicated that since no suspect was suggested that I simply file a report with my storage insurance company and call it a day. This Public Storage location apparently has issues with transients booking a storage unit and trespassing into nearby units to burglarize them of their valuables. This is plausible, given that the storage units have a 1.5 ft tall hole between the units near the ceiling of the unit (shown below). We believe that the burglary was either the doing of transients or employees of Public Storage. There was no damage to the lock... so if it was entered from the front, it must have been someone with a key. (Note: the only keys were mine and Public Storage's). Anyway... besides the burglary: the entire unit was covered in rat feces, urine, and fur. There was even an entire rat carcass nested within the unit (photo shown below). Books, blankets, furniture, clothing... All of this covered in rat excrement. Tell me: how you would feel seeing the majority of your earthly belongings and family heirlooms either stolen or covered in rat excrement? This storage unit was a nightmare. Do not ever consider storing your belongings here. I would have rather thrown them in the garbage than pay $110/mo to have them stolen and infested with vermin.
Public storage is the worst company I have ever had the displeasure of dealing with on several occasions. Do yourself a favor and rent anywhere but there
I moved last week and I have been trying to get my stuff out of my unit, but they keep saying they are closed... Seems like I need to get the law involved?
Had a reservation to arrive n the 26th for my unit, showed up with the movers and a 26' full truck prepared to unload it. Got there to find the whole place shut down by the police and fire marshall because of a death. No phone calls, nothing. Had to find another place quickly. Still waiting for my money back too.After a lot of run around, phone calls and hearing lots of excuses "STILL NO RETURN OF PAYMENT!" The one lady in the office is something else too.. 😳
Gate is broken and employees decided to not come in to work today. Moving across the state and need our property. We have appts to keep and looks like we'll miss them because they can't be bothered to show up or keep the gate operating.
I just rented a Storage here online I been trying to get to get to my storage for Two days now and Gate has a sign that you Can't even read. I could barely understand that says the new business hours. So I went before they close. And Still NO One at the office & gate with the same sign blocking the pin pad !! How can I reach my storage unit??!
Very professional and easy to use. Everyone was friendly and made it simple for us to move in. Great value as well!
I'm a long time customer and would highly recommend this facility to everyone.
Public storage, 32615 Pacific Hwy S, Federal Way, WA 98003. Communication with costumers from new staff are the worst I have experienced in my years of renting at this location. Suggestion take it or not to improve service , introduce yourself to costumers if your new, acknowledge business history with costumers, please talk like a normal person and not approach costumers showing higher Authority. We go through so much in life and I was in the middle of moving to a new place. Put costumers in consideration of where they coming from as long as no one break rules that will hurt them . Talk to costumers nicely and not up front on there face coming at them right away. Please, change your attitude, you will lose business that way. You lost mine and for sure some more. I would "STAY AS FAR AWAY FROM THIS LOCATION "if they don't change there staff.
I had to get a last minute storage unit because of reason and Liz was very helpful with the process. She was very clear and concise when going over my options. I was able to paint the picture with how much stuff I had and she was able to give me the best options that would save me money. The whole process took no more than 15 minutes. Thank you Liz!
I just want to say that Michelle in the public storage unit in Federal Way, went way ABOVE & BEYOND anything I could had ever expected! She was extremely kind, generous, completely understanding & a SUPER sweetheart!! I am BEYOND happy that I was able to deal w/ her when it came down to the fixing of my account & I hope in the future that she is the ONLY one I get to deal with bc she is ABSOLUTELY amazing! To her bosses, she needs to get a raise! (NOT jokoy!!) Seriously, her customer service skills go WAY above & beyond & u are privileged to have her as an employee! Thank you, Julie Dumpert
They bring you in with the dollar for the first month but with all the fees it end up being 60 something dollars and then I couldn't get a truck to move out on the first so I had to move out on the 2nd and now they want to charge me $261. They claim they do not prorate so you $261 for a one day stay for the new month. I am going to go check and see if they rented out my storage, if so, I am do not want to pay them, and if I don't, it goes on my credit.
I like public storage it's a good place
Constantly raise prices and has varmint problems. Their insurance of 250 bucks no where comes close to the damage done to my belongings. 350 bucks a month for a 10 x 20 space should be free of pests.
Michelle and Carrie are very helpful and friendly
Alex was VERY helpful, knowledgeable and speedy today when I visited the Public Storage facility on Pacific Hwy in Federal Way . All my questions were answered, and I would have to say his customer service skills were STELLAR!!!
The entry gate code machine is still broken...had to slip in the exit.. not cool.
I've been renting a unit here for about a year and a half. The staff is friendly. The problem is that the gate has been broken 3 or 4 times during this time period and they only stay open when there is an associate present if the gate is down. They don't send out a text or anything. The first time this happened was literally my moving day. I got off of work, loaded up my car, and showed up and the gate was locked just after 6. I literally had to move all of my belongings into my friends garage and then move it into my storage unit on the weekend (in the snow) when I was available during hours where an employee would be here to have the gate open. This has happened several times since. Currently, I'm sitting in the parking lot absolutely furious. I got here at 6:13pm on a Friday to pick up my gear for a multi-day kayaking adventure and the gate is locked and there is a paper sign saying it's broken again. If they had sent a text or something informing people, I would have been able to come over on my lunch break and grab my gear. I have been planning this trip for weeks and I'm absolutely heartbroken. There's not even a customer service line you can reach after 6. This is absolutely unacceptable.
The gate access hours and pricing are very accommodating. Unit options are pretty good as well.
Easy access friendly staffs
Steven was helpful! Really good service, very nice person.
There would be people coming in off the street wandering around..
I set my storage unit up last month and was having issue with some things regarding location and size and pricing etc. Steve was the guy that help me setup and accommodated me fully and found a promo to get me started. When I lost my key the locksmith damaged the door and I thought I was in for some $$ and I was leaving town the next day. It was totally accommodating once more with the same guy. I think he my be a manager or something because I've been very happy with the service and support so far! I highly recommend this place and working with Steve. Thanks Again for all the help!!
1. Please make sure that you carefully review your contracts. Your rent goes up with little notice. I'd say my rent went up 2 times in a year, so that initial contract you sign, they unilaterally decide that well they want to up the rent. 2. During these uncertain times, this company will not care to make any exceptions. Big company(Public Storage) v. individuals, like me, facing job loss, financial uncertainties, etc, during this COVID-19 pandemic will always lead to a win for the big company. Yes, the unemployment thing should cover us if you are not working, and the $1200 stimulus check, but I don't qualify for unemployment because I'm still working part time(I have bills to pay and I need to keep teaching so I don't get replaced), and I will get the stimulus check to help me when I don't have a job in about a month (I'm a single mom with 3 kids) and my employer informed me I will not have any work for the summer(so for 3-4 months i'll have to live off the other job i have where I make 1/4 of my income, sounds like i'll be borrowing money if I can quality just to make ends meet), and I can't say "no I won't work to my second job" because then that job will also be threatened). I have bills, 3 kids, and I need to provide the bare essentials to my kids somehow. I'd never treat anyone the way they treat their customers when they have the opportunity to rise up and help those who are in need, especially during this time created by a force majeure, they don't really care. Money talks, and they don't care what your situation is, they'll call you to remind you that if the rent for your unit isn't paid, you will get reported to the credit bureaus(I had to go out of state because I couldn't work from home and care for 3 kids by myself, so my ex husband emptied out the unit when he was able to on May 2). There's a reason I am a teacher: because in my job, a person's situation makes a difference. My duty is to help that person because we both benefit(they can complete the course that will get them their degree and I have a job because of them). I help that person because I see them as a person, and that matters more than anything else. To them, my rent is nothing compared to what they make, but to me, it's an amount that can make all the difference for myself and my children.
Thanks, Steven! Very helpful!
Great customer Service. Steven was very professional and helpful!
I really like this place
Provides several options for storage , well maintained and secure access.
Steven works hard keeping property well clean and maintenance. Thanks 😊 Steven.
Michelle is the best! It’s my first time renting out a storage. She made everything super easy and she is super sweet! Lucky to have her!!
Steve gave good customer service, went on and beyond to fit my needs in storage units. I would recommend this location to family and friends
Steven was helpful!!
I want to thank you for hire a man name steven he did great job of helping me get a storage and has great personality, hospitality and we enjoyed him helping us and he know how to hold a great conversation so thank you for all the help steven and public storage
Michelle provide amazing service and was very helpful throughout the process. Definitely recommend doing business here!!
Amazing staff!!!! Thank you!!!
Rude staff...not friendly at all. We are in the process of choosing a storage facility that fits our needs. Due to the male employee's rudeness, we will not be choosing that particular place, regardless of the great reviews
Steven is good person at the rental, he is very knowledgeable about the business.
Michelle is amazing ... go see her for your storage needs..
Michelle gave very good service and helped above and beyond with advice on storage and my eventual long term move. Would highly recommend, better pricing than my previous storage company.
I’ve notice on this review board a company used my old email and posted a fake review that I didn’t post..don’t believe most these reviews that been posted, it made not be real...
Michelle was absolutely wonderful and helpful. She explained the entire process well and made moving in painless. I highly recommend Public storage in Federal Way, WA. Thank you Michelle for your helpful and kind service!!
Omgoodness where to start... STEVEN IS MY MAIN MAN IN PUBLIC STORAGE NEEDS! I came to the public storage facility down the road first which I realized after already having signed the lease agreement that their gate access hours were insensibly early and it would have inconvenienced myself, so I was then transferred up the road to this property which has been such a relief since the moment I walked through the office door! I met the property manager STEVEN who immediately was more than just simply doing his job and meeting the requirements and expectations his employer, he EXCEEDED beyond anything I’ve really ever personally experienced myself! He could see I was stressed and overwhelmed with personal issues and began comforting me and offering kind and wise advice and words of encouragement which truly helped set my mind at ease in that moment (thank you Steven) he also helped guarantee me a unit that was fitting to my needs and helped me to figure out what was financially doable for me with my budget, going out of his way to make sure I was getting into something that wasn’t going to later on stress me out financially straining me! He was warm and welcoming and very informative! One of the first few days I came to unload in my unit, I saw a man who was attempting to access his unit but was struggling, and seemed almost suspicious with his drill and hammer (he lost his keys) and STEVEN made a couple phone calls to inform me that this man breaking into a unit was in fact doing so with permission and was ok in doing so, to make sure I wasn’t uncomfortable or questioning the safety and security of my property and myself while on the property! He’s great! If you really need a safe friendly place to store your life’s belongings and a property with late convenient hours to access your property and a super awesome property manager such as STEVEN !!! This place is the best I assure you with confidence you will not be dissatisfied or disappointed!!!❤️
Tequila was amazing and friendly! Quick response, awesome!
Teuila is so awesome thanks you for your excellent customer service. Appreciated.
If u pay on time, u have no worries!
Steven was very helpful
Steve is very helpful and cheerful person to work with! Thank you!
Steven was so helpful, especially even though I was late. Awesome!!
Michelle was great.😁
Jeanie is definitely so very helpful and super nice if you have any questions she’s the one to ask !!
Just want to thank Steven and the rest of his staff for always being so helpful and nice! Your excellent customer service is appreciated. I would recommend this location to anyone looking for a good place to store your stuff.
Carrie and Michelle were exceptionally helpful in obtaining the right unit for my brother's 'stuff' (a long story). I had created a confusing situation, in my panic, and Carrie got me what I needed.... highly recommend them. Thanks :)
Steven was very kind and service was excellent. Thank you.
Michelle was very helpful and kind she assist me with getting storage setup she explain3 everything very well i would recommend this particular facility to family and friends great business
can put a car inside the storge for temporary
This is a great storage facility. They are friendly and helpful, and quick to respond to requests or issues. I highly recommend them.
Very helpful and friendly
Clean and friendly staff, but many bait and switch methods used in website. Plan to pay more than the website leads you to expect.
Michelle and co worker were knowledgeable and quick...
Michelle was great with explaining prices, how to access storage facility, and answered all questions. Highly advisable.
what time does the storage close? I know the office is closed at 6pm but would I be able to access my unit after that? til what time?
Great tour and great place, Steven was a great help.
I made a resi for Friday and couldn’t make it. I came in today (Sunday) and Jeannie the manager accommodated my husband & myself with the same online price. She also gave us a complete tour around the property and explained the ins and outs of the storage facility. Jeannie is awesome
Carrie and Steven where very helpful
Michelle was awesome customer care very helpful & pleasant
Steven and Michelle did a very great Job. Great service!
Steve and Michele took great care of me on my last visit
If you need storage, this place is great.
I've used public storage for years for personal and business purposes i have never felt so welcome and delt with a friendly caring person ever until I walked into this public storage office in federal way and met Steve what a amazing helpful friendly person who actually truly cares about his customers i was freaking out and about to potentially be homeless for a little while he just kept saying everything will be ok calmed me down even helped me figure out possible options to help my situation dam what a awesome guy i was truthfully regretting using Public storage until I met Steve i will always use public storage first as long as he works there i will use his location wherever it might be thank you Steve and you were right everything did work out for the better thank you thank you for giving me motivation to push forward and never give up you sir deserve a raise and promotion you should be training the other locations how to treat people like humans who have feelings and not a number on a spreadsheet that's either ontime due or late on their payment i encourage the other locations to go to his store and train to treat people like humans not account numbers thank you praise for steve and the 32615 pac hwy location and rant about others over I'm out.!!!
Excellent help from Steven! Rented a 10x30 and he was pleasant to deal with.
Horrible experience. Got a reservation online which says it's locked in. I go to the place. Before I get out.. they call and say they sold them all. WTF is the point of a reservation. Also kept calling me to send other places far away. Don't go here they are cons. Also guy won't get the point I reserved it their not miles away from me. Also won't stop calling so I blocked him.
Steven did a great job accommodating my rental. Quick and easy
Nice facility and Steven and the staff are always friendly and helpful.
Steven was awesome! He helped us a lot. Nice service!!
Steven and Carrie were so friendly and helpful!
Great service by Steve! Thanks....
Steven and the girls are awesome, and always very helpful.
Michelle was great. Very professional and courteous. Very positive experience
Steven was wonderful! Helpful and SO nice. Absolutely recommend this place 100%.
Great help from Steven!
Update/edit - gave one more star for getting a call from a manager, before and again after the gate was fixed.... It "broke his heart" he claims, that I was put out by my lack of accessibility to my stuff. He profusely blamed Comcast. When I suggested a tenant email for all who rent at a location where hours are suddenly amended would be helpful, for said amended hours, he agreed. But the gate remained broken for almost two more weeks without such notice sent out. Actions over words, no solid action to amend my losses has been made to assure my business will remain with this location. At least I got a call when it was fixed again. Worth an extra star. The freaking gate is broken for months now. And as a renter, I'm super upset I cannot access my storage unit unless its business hours. As someone who works and goes to school, schedule is everything. I expect to be able to access my unit till 9pm. As my rental lease states. But I cannot, and it has cost me dearly in several situations. They can email me my bill, but can't give notice that we cannot access our units outside of business hours. Absolutley unexeceptable. I have even called and left messages with the property manager and the district manager, with no call backs or aparent concern for their customers. I highly recommend u go elsewhere unless u can get to your storage during the mon-sat hours of 930-5.
Lynne was great - very helpful with the set up and move-in process.
Although I didn't use the storage unit long I will say they had a great staff who are willing to help we actually had an accident while moving out and they got it completely taken care of very professional Michelle and Stephen are awesome!
Steven hooked me up with a big unit last minute, even stayed late to make sure I was good to go. Made this part the easiest part of moving.
What are the fees for the storage units?
Very helpful Michelle and Steven made everything easy. I would recommend this storage.
Steven and Lynn were beyond helpful today great customer service! Not to pushy and very friendly
I got the pleasure to have Lynne and Steven assist me with opening my first storage unit. They were both so helpful, easy, and enjoyable to be around. It was an amazing experience for a first time storage renter!
Keep paying need garage sall
Steven and Shayla made the whole process very easy and they are quite personable!
Steven was very helpful in finding me a New unit and had terrific customer service skills. Was very nice and polite. Was terrific really!
Steven is an excellent property manager and made everything easy and simple.
I was really pleased with service I received at this Public Storage location. The employees there were very helpful with explaining the service and items they offer to people wanting to store their belongings there. The location was clean and I would recommend this location for storage needs. I have spoken with Tiffany she was courteous and helpful. On another occasion I was helped by Lori she was understanding to my issue with my late charge and referred me to Chuck Williams (Manager). Lori also referred me to apply for the Customer Service position which I now am a proud part of the Public Storage family. Lynne location 8 16th in Auburn, WA 98002
Rented a unit here. No security weeks at a time due to broken gate. Then limited access all after rent had been raised. The one good thing about this location are their employees. Stephen the manager did the best he could with what the company did. Everyone in the office are good people.
Steven was wonderful with showing us our new unit and helping us get ready to move in!
Steven was very helpful
Steven helps me out and get me just what I needed fabulous excellent service
A person I know rented a unit and I had put my most valued possessions in with hers after my son passed away. She up and moved away leaving me no way to get all the photos of my son and daughter growing up. I contacted them told them about my son and the photos within that same day they checked who bought the unit at auction...they got all my photos returned to me! I am not even a paying customer. That goes above and beyond I highly recommend these honest thoughtful staff and management. Thank you Public Storage staff!
I got a storage unit a couple of years ago. It was a decent price at first. But the rate keeps going up and up. I'm not willing to continue paying this overpriced rent, so I just went to my unit for the first time in over a year to start moving stuff out, and found some rat droppings all over my stuff and see at least one box chewed up by rats... And there is no food anywhere in my unit. Update 11/24/18: I came to move some stuff out and found more rat droppings along with a dead rat.
Steven was really great help to us
Steven was quick and thorough with helping me get into my storage unit.
I made an appointment online and they directed me to a different location. This is my first time renting a storage space. Britney behind the counter knew that I was not 100% comfortable and sure of what I needed. she asked me a few questions and directed me to the Federal Way location which met everyone of my needs and was a much better fit. Rather than making the quick and easy sale she truly went above and beyond to make sure I got what I needed and wanted. When I came into Federal Way Steven help me and it was an overall amazing experience.
Steven and this storage location was amazing. Steven was sooo helpful. Easy quick and actually fun. Whoever thought storage could be fun!
Steven was awesome!
Michelle and Lisa were awesome and super helpful today!
Michelle was very helpful
Reserved a storage unit on the web, very smooth transaction. Lisa followed up with me immediately and was very friendly. When I arrived at the location after driving a moving truck across the country, I was greeted by Shari. She was very friendly and accommodating and got me right into the space I had reserved. Shari, Steve, and Lisa have all been very friendly and professional. Great experience renting and moving into the space!
Safe and clean. I’ve had a unit here since 2011. Awesome customer service. Steven and Lisa are wonderful to work with!
Lisa, with her great personality showed me what I needed and I left satisfied with the space she showed me. I would recommend Lisa and Public Storage to anyone Thanks Lisa
Lisa was proficient and friendly. She even got me a unit right in front of the camera.
Steven was very informative and everything was easy!
Manager was very personable.
Steven and Lisa are amazing! They were extremely helpful and funny at that. Great amazing experience
Lisa made it fun..!
Erica was absolutely 🤩. I came to the wrong location🤦♀️ at 9 months🤰and she stepped right up 🙋♀️ and offered to look up my reservation🖥 and see if the price could be beat and save me some 💰 which they did👍! I couldn't have asked for a better rep🦄! Thanks again Erica 🤗😍
Steven was amazing and helpful when I went in.
We were moving and had to keep our boxes in the unit for a few months only to come back to mouse poop and box ripped everywhere and couches torn and with mouse pee. The place is filled with rats.
Michelle B. gave very good customer service! Very friendly, helpful & clear.
Thx for Steven
These Lisa and Shanie went above and beyond.. I hate moving and they took some of the pain away.. Thanks girls
Lisa and Steven provided excellent customer service. Steven my new brother from another Scandinavian mother and Lisa very friendly and knowledgeable. I never felt pressured to purchase the extras that they offer but informed what would be helpful in safely storing my items. Im extremely difficult to please and I wouldn't hesitate to say they had top notch service! Thank you!
Great personnel, but the rate for rent goes up every year which is why I rate it a three star.
Steven an Lisa were very helpful!!😊
They created a great way for me to stay moving and provided quality service from the moment they opened the door!!!! Thank you Steven and Lisa!!!!!!!
Steven and Lisa were super helpful through the process and made sure that I got the special that I said I would get online. Very funny as well😆
Always great customer service team especially Steven great guy ... I advice everyone to use public storage... 👍🏽.
Lisa and Michelle took really good care of me!! Love, love, love 💗 the awesome customer service!!! 💃🏽💃🏽💃🏽
Steven and Lisa have been helpful.😊👍
Michelle helped me get a storage unit in such a professional and efficiency way. I was having issues with a roommate whom I had to rent a storage for under my name for the month. Michelle was extremely helpful, and compassionate about my situation! I returned on June 17th, 2018 to close out my storage and Lisa and Michelle B. provided me nothing but the best customer service. They went way and beyond their "call of duty" to make the close down of my storage locker that I have had for 2 years the most smoothest translation. All and I, I have I used this location for many years and have nothing but the best and accommodating services. I would definitely recommend anyone who is shopping for a storage unit to take this place into consideration. Michelle, Lisa and Michelle B. provided excellent customer service, and went out of their way to assist me in any questions, or problems that I had! Way to go!
Steven and mj were very helpful and enjoyed their service very much .
Great customer service from MJ.
Steven is AMAZING ... Good People!
Lisa and Erica have the best customer service!!! Thank you so much, you guys rock:)
Steven is great! Go Blue!
Lisa and Steven are great come see them. They made this great and easy. 😃
Great customer service, good location and safe place, is good to have a place where you know your belongings will be safe.
I really liked the way Michelle worked with me, she was very appreciative, helpful and dependable person . I highly recommended going to this public storage, they have great customer service.
Steven & Lori were excellent! Very nice & accommodating! Definitely suggest using storage here! Very professional! Thank you!!!!!
Laury and Steven were a great help thanks a lot
Steven and Erica did an awesome job, funny and pleasant, what a joy!
Lisa was wonderful !!!!!
Steven was very helpful today. Very nice 😁
Steven and Lisa were great and gave excellent service!
Well maintained, nice facility. And, Steven and Stephanie were very helpful.
Steven was great and very helpful got us into a great unit was very knowlagable.
Have used this storage facility for many year. I changed units, Lisa was very helpful made it very easy for me.
Lisa and Michelle were so helpful with my request for a transfer. Lisa found me a storage right across the aisle from my original storage. Thank you ladies for being so professional, but pleasant, at the same time! :)
Lisa, Michelle.... Did an amazing job in helping me start my storage rent al and I would recommend this location to anyone asking
Lisa and Ms.Michelle were very helpful in setting up my storage unit. Very optimistic and makes the gloomy days shine bright with their humour. Would recommend anyone to come to this public storage.
Lisa and Michelle and wonderful. They gave my mother and I great service. I appreciate them helping with moving our storage. They helped us with down sizing. I am thankful for meeting them. Great customer service !!!
Really appreciate Lisa's help today with my move in. She was patient, knowledgeable, and detailed. Thank you!
Lisa is very friendly and professional! She made the rental process quick & smooth.
Worked with Lisa and Brittany. Both were very friendly and explained everything clearly.
Very kind & helpful workers (Lisa & Brittany). No complaints about the units or the billing break down.
Lisa was an excellent agent with a vast knowledge of the units and sight. Also very friendly and helpful, great place to store my household goods
Steven was extremely helpful
Steven helped me getting a last minute storage room 10x 20 quick and easy. Only for 1 dollar for the first month after 165 per month with insur. Thanks steven!!!
Steven and Lisa are great to work with and work things out with. I recommend this storage facility to anyone that’s looking for a safe and secure place with friendly staff service.
Great service!! Recommend it!
I rented a storage unit today and Lisa was so helpful and amazing she deserves a raise!!! Thank you so much.
I love this storage unit place, I feel my belongings are safe .
Excellent experience. The management staff, of Lisa &Steven were very professional and very helpful. I would recommend this facility to my friends and family members.
Nice little spot, lots of little fees that aren't brought up until you go to pay.
Lisa and Steven were amazing and funny!
Lisa and Steven are amazing! So sweet and helpful with getting us set up with our storage unit. Definitely recommend this place.
Steve was great and very helpful! He made things very easy for me during a difficult time. 😊
Steven is very kind and understanding.
Moved in at the end of September. Just got a notice that due to the "popularity" of the area they are raising my rent to over $200 a month. Ridiculous! I will move out asap .Horrible deal to raise it that much after only a few months
The grounds and units are clean. The staff is friendly. The prices begin okay, but quickly raise out of control. The amount they tell you it will take to rent a unit is almost twice what they quoted over email. They don't tell you about the fee for the lock and the mandatory insurance until you actually sign the rental agreement.
Steve and team Gave great service!
.Steven and Brittany were helpful and kind
Steven and Lisa was very helpful and excellent customer service.. I would definitely have everybody that would need of a storage to come see Lisa.
Lisa and Steven were great
The staff here are rude, incapable of answering simple questions and have little to no training on how to do their job. The manager works off site at the Renton location, and took 3 days to return my call.
Steven and Lisa were very helpful today thank you for everything
I’ve been renting here for about 8 months and today I decided to downgrade my unit size. Brittany S. was so friendly and took the time to close up shop for a moment to give me a tour of the new unit. She was very genuine and kind throughout the whole transaction and was very informative. Thank you!
Steve and Tiffany were very helpful and I really enjoyed coming in
Helpful staff. Steven was awesome.
Lisa and Steven were great!!!!
Brittany and Tiffany are very helpful, thorough and friendly!
Steven and Lisa had gave me wonder customer service today and got me the right unit I needed. Would prefer this storage unit to a friend.
Safe and clean
Tiffany was Awsome! Clean, friendly and fun
Brittany was thorough, friendly, and informative at helping me begin rental of a unit there, and choosing some packing materials. The iPad mounted on the counter made "paperwork" etc. a breeze! Thanks for getting me off to a great start!
Lisa and Steven were a big help! Great prices awesome promotion and were really friendly and we were in and out quick!
Venessa was great to work with.
Vanessa excellent customer service appreciate your help and knowledge! God bless
Steven and Brittney very good at their Job.
Great location. Easy access to units. Friendly staff.
Steven was very helpful and took care of me and made my move very smoothly thank you 😘
Steven was very helpful.
Vanessa provide great customer service
Vanessa was very helpful and quick, thanks for the great service.
Steven was super helpful!
Rip off...they don't inform u that they pro rate the $1 first month special...they literally locked my storage on the 1st of the month even though it should have been pro rated and good till the 11th
Steven is amazing always so helpful
Great, professional service from Steve!
Vanessa with great customer service. Steven has also helped and gave excellent customer service, both very great representatives for the Public Storage.
Shayla was great at assuring me in the process of getting my first storage unit.
Shayla provided exceptional service and assidtance in getting a storage unit that met my needs.
Good in her work😁thxsteven
Vanessa did a fantastic job. She even put up with all of my immature shenanigans. 5.5 stars
Liz was a huge help got everything done super quick!
Liz is awesome!
it was amazing all the staff are friendly and helpful
Cyndi was so helpful and she help save me money. It was an awesome experience because of her. Thank you again
Liz was very nice and helpful.
Thank you Shayla for all your help.
Celesre has excellent customer relations skills. She is thorough, patient and very professional. Thank you. Theresa Trammell
Friendly, clean, efficient.
Tina at Location 08250 was fabulous!!! Thank you all for everything !!!
Great place for auctions. So pay your rent!!!!!!!#!!!!!!!
The service was fast and friendly. Britney quickly got my paperwork together, explained things well while showing me a couple storage units, the second one worked out perfectly and I was on my way.
Tina was very helpful and took the time to help us find the right unit for us.
Celeste & Tina were ABSOLUTELY fantastic to work with. Very helpful, knowledgeable, great sense humor and even stayed late to get me taken care of! Excellent customer service and just a pleasure to work with. Thanks ladies for taking care of us! Also have to comment that Omar in the Reservation Center was fantastic to work with as well. Answered all my questions and honest answers! Great teamwork by all!
Celeste was pleasant from the moment I walked in. I'm going through a rough situation right now and she just brought a smile and some laughter to my day. Tina and Brittny was also lovely. If this place was an Apartment compmex, I'd move right in. Lol. Totally love it and very professional and caring.
Celeste and Tina did a great job thanks
Tina and Celeste we're great they even helped me back up my travel trailer!!!
Brittney was great. Everything was ready for my reservation.
Overpriced and extremely difficult to get in and out of.
Very helpful and not pushy
Adam he did a great job
Worked with Tina and she was extremely helpful with understanding our options and got an excellent price as well.
Ms. Tina and Mr. Andm they was so good to me
Tina is great. I strongly recommend this location
Brittney was awesome and she was very helpful, we got the storage space we needed last minute!
Nice staff, clean/safe facilities. Knocked off one star because you can't enter after 9PM even though it's a coded gate.
Great customer service, friendly and ready to help. I would come back again.
So this is the best customer service I've ever had. Tina, Brittany and Sarah completely helped me when I had to pack my stuff up and have movers come while I was out of state. I was so stressed and they dealt with my many calls and constant worrying. They were patient went above and beyond for my situation. These women deserve employees of the month and some raises! They are awesome at their job and this one of the most stressful moves I've done so far and they made it effortless. So happy I picked them for my storage. Trusted them with all my important belongings and memories and they came through. Way to go! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Clean and helpful. Was with this group less than a year and the rate on my outside unit was increased a rate that I considered to be unreasonable. I had little choice but to pay because of disability. New year waiting for the next shoe to drop...definitely will have to move. Everything else has increased except for my monthly living allowance.
Tina and the staff have truly been amazing.They different represent Public Storage at its finest thank you everyone
Brittney and Tina were very graceful and attentive in their customer service. Outstanding Service.
This place was excellent. Tina is the best worker there is. Very friendly:) thank you!
Sarah and Tina did a fantastic job and very helpful
Just love The $1 move n special
They were fantastic. They had the exact size I needed. And even though I needed a unit with a different door type, they were quick to help and even made sure my rate didn't change.
Tina, Brittney and Sarah are doing a great job, thank you.
Sarah and Tina were so helpful! Walked me through step by step.
Tina sarah and bill are awesome
Very poor customer service, rude.
Very helpful and still went out of their way to check me into my new unit that I reserved last min. The employee was very helpful.
Thank you Tina! You make the process of renting a storage unit seamless and uncomplicated. :)
Great service with reasonable move in rates. Only downside is the sales pitch on moving supplies they recommend, and prices are were bit too much too. Other than that, customer servicd was great and helpful.
Stephanie was very helpful and patient with me while I made my decision on the right unit
Tina was very helpful and friendly. She showed me how to use their locks and was very efficient in my check in. I am very happy to have chosen public storage.
Not a very secure site and high price
Christina William awesome customer service and also very helpful making sure exactly what I wanted. Great asset to have
I love this specific property Tina rocks she is so friendly and took such good care of us!!!
Shyrika was very pleasant and helpful.
They all doing a really good job
I went to public storage Christina was a awesome helper and very friendly i was very pleased.
Christina was extremely friendly and helpful
Christina was very helpful in getting my storage unit rental set up A+
Christina was very awesome and helpful great place to rent a storage 😀
Great Service to start!
I'm not one to write reviews because I tend to get the exact service I pay for. With that said, I lucked out today. Times have been a financial struggle, especially being self employed and coming off of a huge loss off of a big investment. I walked in today to pay for my storage unit to find that the big bosses were at this location. My original fee was 322 and some change and my unit was scheduled to be put up for auction. I brought 325 with me. Which was literally all I have left. The late fee's piled up and came out to almost 350. I asked if there was any way to get it waived. Ariel, who was very nice about it instructed me on how to go about through the proper channels when Devin stepped in. The big boss and gave immediate approval. It was such a relief. Out of all the times I've utilized the services of Public Storage at multiple locations (prior military), this was by far my best experience with these guys. Thank you so much for having a heart and working with me during struggling times.
The customer service from Richard was fast, easy to understand and sociable. He answered all my questions and was very helpful. The facilities are clean, spacious and gates work well. I'm very happy with service here.
Shayla was great. Very helpful! Thanks guys
Shayla was excellent
Richard was very friendly and excellent customer service.
Quick easy service with great product recommendations and pricing.
Thank you for your help in a space needed quickly... Great service and personal touch!!! Thank you again!!!
Richard was awesome! Thanks for all the help and information.
Great place the staff are very helpful and friendly. The guy there I think named rich is wonderful. Place is clean and very professional couldn't ask for a better place.
Tina was awesome. In and out in 20 minutes.
Bill and Richard were fantastic! Not only did they wait for me knowing id be arriving at close, but went out of their way to make the process efficient and entertaining! Great customer service!
Richard is #priceless
Best service ever, recommend it. Specially with the friendliness and helpfulness from our kind friend Richard. #priceless
Darron and Richard were very helpful and kind
Richard was very friendly and helpful. Got us what we needed fast no hassle. Thanks
There was miscommunication but they handled it beautifully and helped us get what we needed. Thank you Brenda!
I had a great experience with Darron and Shannon today! I was a long day and I was having a bit of trouble finding the right unit. Until I came in Public Storage where Richard is the manager. You guys rock! Thank you to all. Thank you Darron again Kristi
Shannon And Darron were awesome people they were very kind and helpful..
Experience was great!! Quick and easy. Darron and Shannon were wonderful👍
These folks provided me with everything I needed to make my move in easy. That along with friendly smiles, made this tough situation much easier to take. Thank you!!!!!!
Great expierence. If I had to choose a number between 1 and 10 I would give the facility a 10. Cyndi does not normally work here but she helped us out and provided everything we needed to protect our stuff
This location is very nice. Ashley helped me pay my bill and set up auto payments with speed and accuracy. I expected to be there for at least 15 minutes, I was in & out within 2 minutes. Great customer service.
I was helped by a gentle men name Richard who was very kind and gave me the best service possible he showed us the unit to make sure it was fit for are needs an was very helpful I will highly recomend public storage in federal way an will be back if needed in the future
Very good service from Darron
Darron and Richard were great to work with got my unit quickly without hassel.
Quick and easy service. Funny guy, Richard showed us around and he was very helpful making sure to assess our needs and suggesting products that could help us in our move.
It was a pleasure working with Darren today. He was incredibly helpful in securing a storage unit. We would definitely recommend this place.
Darron was friendly and helpful. He and Dan made the process of getting into a unit very painless!
Great services fast and simple to set up for a unit.
Darron was a great guide to the lot.
Lillie was very helpful! She provided great customer service.
First time renting a storage unit ever and Richard made it quick and easy. I was literally in and out, great friendly customer service.
Best experience nice job Darron.
Tina did a good job and good customer service .
Melissa and Darron did a wonderful job helping me, very good customer service, nice and friendly!!! Thank you
Easy in easy out. Thanks for the help Richard
Brian and Sharon are the best! Yup, got a wardrode kit I needed too.
Melissa and Jennifer are probably the kindest, most professional people you could ask for. I've had a unit here for years and when I came in to make a payment which I usually mail, they were very helpful in telling me how to update my account so I could make payments online. It's very nice to be helped by people who actually like their jobs and are sincere in making the customer experience a positive one. If you're on the fence about renting here, don't be. You couldn't ask for a better team that is there to answer all your questions and who are super friendly to boot and in these days of big box stores and disinterested workers, you won't be treated like a number. I appreciate these two and want to give them a shout because as a former retail worker, I know how challenging it can be to work with the public but they make it a really good experience. Thank you!
Melissa and Richard made it very easy to get a new storage unit. I had to leave the other location because I needed a larger unit and the management at the location I am currently renting were not very easy to get along with. Public Storage is a much cleaner place and the people are far more friendly and helpful.
Rich and Andy was very helpful. Great customer service!!! 😊
Melissa and Jennifer were extremely helpful and very funny :-)
Great service given by Richard. He was very professional, friendly, and helpful. Answered all my questions, showed me around and explained how everything worked. Definitely recommend storing with Public Storage at this location.
Melissa, Richard and Andy provided superb customer experience yesterday. Melissa went out of her way to find an appropriate space for my belongings. She was highly knowledgeable and professional. I felt I was in good hands. She was also friendly and personable and did the paper work in an exceptionally efficient manner. Thank you Melissa!
Very good service from Darron. He put me at ease, was very helpful and polite. He explained everything very well. I felt like he cared about giving me a good experience. Great customer service.
Richard and Melissa have great customer service Thank for all your help
Darron was great in assisting me with obtaining a new access gate code after misplacement. He was professional on the phone and in person. Great customer service!
Richard and Melissa are great ...they explained everthing to us the pro & con ..I have never had such good customer service before at a strorage. Richard was extremely nice and knowledgeable. Thanks guys
Everything is good so far. People were easy to deal with.
Very welcoming and helpfull. Melissa and Richard were wonderful help!
Brian and lele are the best
Brian is so sweet and helpful and Leandra is very pleasant to work with.
Brian did a great job. He was extremely helpful and super nice. He answered all my questions and was quick to make suggestions that would make storing easier.
Would rate the security and staff at 100% or 5 star. Feel very confident my belongings will be safe and secure!
Brian and erin are the best
Richard was very helpful and friendly! I had reserved a 10x15 online for nov 1st but the movers arrive 10/30 I was able to change my move in date with no hassel and I was able to upgrade to a 10x20 and still get the online discount thanks to Richard. I would recommend this facility to anyone looking for affordable and friendly storage. Thank you!
Scott, Richard and Melissa were awesome
Avri and Richard they're the best. Friendly and informative.
Richard was awesome today
Devin dance is a amazing sales representative if only my family was as loving and compassionate as he is.
Devin was very friendly and helpfulness
Came in to get storage space and the customer service was fantastic if you catch Avri behind the counter she very friendly and nice
Julian and Richard were both professional and personal. Great service ..
Great experience from Steven & Cameron!
Kam and Julian are really great workers loved it
Julian is great and so friendly
Richard has always given me 5 star service thank you.
Sophie and Kristina were great, even with the power out ! Give them a raise
Julian and Richard did a great job getting me the right storage uni for me!
Cameron gave great customer services. He provided all the information we need and has a great personally. Ty
My experience with Richard was totally awesome.. He is very knowledgeable and helpful for my storage needs/boxes. I will doing my future him.
I walked in and Richard had great costumer service and made buying boxes quick and easy. Great employee!
Julian Was Very Polite, Helpful And Took Time To Explain Things He Has Amazing Customer Service !! :)
Brian and areil and julian are the best
Brian and Ariel are the best!
Ariel and Brain helping me a lot, so easy to get a unit.
I promised that I would do this Review for her so I am. I came into public storage last week to look into getting a storage unit but didn't need at this time. Leslie was very helpful and professional. She wanted to sell me everything in the store LOL but that makes her a great Sales lady, I know now everything in need to get when I return. Leslie was very sweet. I wish all the people I dealt with was as sweet as her. one thing I know for sure every family member or friend I send there I will make sure they ask for Leslie cause she will treat them professional like a friend...
Move in was quick and easy. Leslie and Richard were courteous and the process was efficient.
leslie was awesome she was curtious and very helpful and professional. great experience!
Sophie and Richard did an awesome job. Now I have somewhere to put my stuff!! Excellent service.
Great service and best storage. All employees are kind great service.
Thanks to Michael and Rich. Great, very welcoming.
Sophie & Leslie are very friendly and helpful. Good job setting up my rental. Thanks!
These two ladies Leslie and Sophie definitely are amazing and were very helpful. I would refer my friends and family to this store.
Leslie & Sophie are super awesome chicks they stayed after hours to get me my storage unit. Thanks ladies :)
Came in to make payment and Leslie was very helpful and had a smile on her face. She was very professional. Love this place and the wonderful staff!
Sophie was great! Checking in was fast and easy. Thanks!
Sophie and Leslie were very helpful when I came in to rent a storage. Great customer service and have a lot of knowledge about your services.
Richard is silly Melissa is a goober great customer service Richard tried to sell me the whole store thanks
Excellent customer service. Loving the friendliness. Keep up the good work and yes Leslie digging the hairband.
Sophie and Leslie were amazing and so helpful! Very professional and were able to get us exactly what we needed.
Great in and out outside entrance. Sophie was a great help which help us make our decision.
This location is GREAT! There's a really awesome women who works there named Melissa and she made the whole experience extremely easy, step by step, and really easy to understand. Also, she was really funny and totally helpful! She showed us around to some of there units (btw its a really nice and, not to mention, HUGE location with nice storage units) and was totally understanding in regards to my situation. I would recommend speaking to her for help (she also mentioned she works at the 272nd and Pac Hwy location as well as an fyi...) she'll get you taken car of! Thanks again! -K.Lewis
Scott and Richard helped us out find a unit!:)
Joe and Scott were very friendly and extremely helpful!!!!!!! highly recommended!
Jo and Scott did a great job!!! Thank you so much for letting us in right before it hit 6pm. Very accomodating and friendly.
Scott & Richard were extremly helpful, I was out of the office in less then 20 minutes and they helped me find what I needed. Very friendly and pleasent! Recommend them highly:)
This is the 3rd time in 2 months I have been into the office with my mother in law. We may have encountered a different person each time, but they were all very friendly and knowledgeable. Today Scott was kind enough to ask if an update was needed on her info. And it just so happened that yes it did. Very thorough!!
Scott and jo brought sexy back
jo and scott are bring sexy back and they are awesom
Richard and Scott are awesome. They made getting my unit so simple and quick! the property and units are very clean, open, and lit. They even helped watch my toddler while I was getting all situated. He recommended a floor cover to keep my belongings dry, which was great. Thanks guys, we are very pleased with your store and service! :)
Scott and Richard elped me out and I'm happy with the service
Scott & Richard helped me out and they were very friendly and helpful!! I would go back in a heart beat! Thanks so much for your help.... :-)
Leslie was super Nice! Very belpful and quick with getting me a unit!
Scott, Richard, and Devin were incredibly helpful and efficient in helping me find the perfect storage unit.
Great service. Easy automatic billing setup. Safe location. Richard and Jo were really helpful.
very cool Scott is so funny and Mayor Richard is the boom
Very friendly staff! Melissa and Richard were very helpful and welcoming!
Melissa did a really good job at helping me get my storage unit
Scott. Richard leslie Reggie ashley w mercedes jo ami. All have helped my and i love working with them. And also the Kent 272 store. Thanks guys!
Scott Leslie, and Richard were very helpful.
Richard scott did a great job :)
I came in the other day with a friend of mine to possibly purchase a unit and the girl working there Leslie was very helpful and had a great attitude towards all the questions my friend kept asking. He never had a storage before and I got him to go to public storage and he was very iffy about getting a storage but she did my job for me and made him feel very comfortable about the decision. The girl was very helpful..
richard and scott did a great job here
I'm not real computer literate, nothin Melissa took the time to help me through setting up my online account, without a doubt the best employees Public Storage has
Leslie did a great job! Very happy
Leslie was great! Fast process and got a great price rate.
My initial experience with public storage was not as I hoped. I was a little frustrated. Kristina turned my experience around completely, she answered all my questions and really eased my mind. Moving is stressful and we can't thank her enough for her help!
Richard is the best!
Brian the ginger was very helpful. I have all the information I need and feel that my things are safe in this facility. Easy access god location.
I called in regards to find out the pricing for a unit and Richard was was very helpful and knowledgeable. im looking forward to store my stuff here in the future.
Ami was very helpful and very nice. She did a great job helping me find the right size unit. There needs to be more helpful people like her.
I would like to give the employee Aimi thanks for everything SHE is a credit to the public storage family I had a storage shed here for five years and I think she is top of the class she answers all questions that that I or anyone asks even if it's raining or cold when she does her rounds and makes time to speak to all customers who are there I would like to also say she would make great management choice I speak so as an ex-Seattle Times news stand supervisor and ex circulation manger for the Seattle weekly retired thank you very much
Kristina was very nice and helpful during our move and bent over backwards to make sure that we got the best deal! Would reccomend this facility to all my friends
Ashley is an awesome person and gives great service, very professional and pleasant. Very valuable employee!
Brian and Ashley were great and very helpful.
Ashley is amazing. rented at multiple public storages. this one is the most professional and answers all my questions
I would recommend this place to anyone. Ami is a sweetheart and very helpful
Very friendly staff, helped me in a difficult time.
The employees are unbelievable and a great place to store.
Ami was very helpful and compassionate towards me and my storage needs. Professional, fast, and left highly satisfied! Thank you for such great service!
Greeted with a smile and helped immediately by Jo.
Excellent service and accommodations very friendly staffing great service from Ashley many thanks
This was our first time getting a storage unit and Ashley and Ami made it an easy, pleasant and comfortable experience. The process and guidelines were explained clearly and comprehensively and all our questions and concerns were resolved. Ashley even gave us some extra tips to keep in mind for future use. We were pleasantly surprised with the whole experience and "impressive customer service" is an understatement. I would absolutely recommend PS Federal Way to friends and family. Thank you Ashley and Ami for your professionalism and kindness. 5 stars!
Had a great experience with the customer service rep Ami, she made me smile for the rest of the day after I left.
Ashley was extremely helpful in finding a unit to suit my needs. The rest of the staff is very friendly and made the process as painless as possible.
Check in was quick and easy, Ashley made it a pleasant experience!
Brian was a great help! Quick and simple
Great service! Brian has great customer service
All went well,, except for a few to many personal questions. I will not rent again if this many personal questions are asked. Also the unit wasn't super clean, which I WILL be responsible for I believe. Otherwise, all is well at Public Storage.
The best Ashley is super keep your eye out for trainee he's another best keep up the good work
Great Price, Great Service, Great Employee~~!!
I personally have had a wonderful experience there, my mother has a unit and it was very clean. The staff was friendly and helpful. I would definitely recommend this storage location.
Great service, great rates. Thanx Brian
I visited this Public Storage facility to apply for a job, not as a customer. But my experience leaves me wanting to return as both an employee and a customer. Note that my review is from an applicants viewpoint. I was greeted and assisted by Ashley, and for the first time I was met with a company that took applicants seriously and in a helpful manner. I was provided a small wealth of information both about the hiring process and the position I was applying for. Everything I was told was clear and easy to understand. Ashley was so helpful in fact that during the phone screening there was very little I didn't already know! In comparison, other companies I have applied to have been reserved and uncaring. Also, typically information about a company is left to my own devices and time to figure out. So my experience with Public Storage was very refreshing and I hope that even if I don't get a job with them that I at least meet more company representatives that are as helpful and great as Ashley. Thank you Public Storage.
Renting at site #08185 with Ami as the rep. Awesome. Clean facility. A tad expensive with the hidden insurance fees :( Great otherwise!
Ashley is the super best! She's very friendly and it was fun renting a storage thing here
The staff was extremely friendly and really helpful. Ashley was the one who helped me. It was a great experience. I recommend them highly.
Good location and nice employees. Mercedes showed me around and set up my account for a storage unit. She was extremely nice and polite.
Ashley and Mercedes had outstanding customer service! They really made me feel welcome. If I ever have other storage needs I will definitely come back!
Public storage has to be the best place!!!. it was a breeze to use their website, and just as easy going in and purchasing your storage unit. They are very understanding to your specific situation. I recommended everyone to give them a try.. and I wanna say thanks again for your great services.... it means slot.
Wow, talk about a no-stress transaction! Kathy and Ashley were super-friendly and very knowledgeable; orientation was a breeze; the property is clean and conveniently laid out (no dead-ends!). The entire process was smooth and quick. Whole thing took maybe ten minutes. Couldn't be happier.
The service at this place was great. L'Tasha was excellent in assisting me with all my questions and showing me some storage units. Much Appreciative. 5 star service. And her Lead was very much hands on in anything i had questions on. Thank you as well.
Ashley was really nice. Helped me with all my answers. Was in and out in mins. Service was fast and easy.
On March 2, 2014 I was lucky enough to be assisted by Ashey and was taken back in time to an era where customer service the number 1 priority. I can't speak highly enough about Ashley's assistance and professionalism except to say there were I still running my own business today I would have done anything I could to get her to work for me.
Mercedes helped me choose my storage unit today and she was very friendly and helpful. Everything went easily and smoothly today. She gave excellent customer service.
Ashley was very friendly and helpful. She made this experience quick and easy! I highly recommend this site to anyone thinking of renting. Only negative point is the price of the units and all the extra fees included.
Friendly, Helpful, knowledgeable, courteous employees(Mercedes).... clean, well kept facility.... even met district manager when I went in to pick up their 35 packing boxes special and he and Ashley (the property manager)carried everything to my car... I am very glad I picked this Pubic Storage location.
I just met kash and she is hilarious, along with ashley. They where very nice and helpful and kept me laughing
Ashley is always a great help! Thanks again.. Affordable storages here and safe for homeowners and small business owners like myself
I come in to make my payment every month and Ashley is so cool and friendly she makes it seem so easy thank you ashley
This is our first time using Public Storage! My husband signed up 'online' and within minutes received a phone call from this location! We set up the appointment to meet the next day. The staff that helped us were Ashleigh and Mercedes. Both were very helpful, professional, and very courteous. The facility itself is clean and nice. I had a question and called 'after office hours'. My call was returned promptly the following morning! Our family is very happy with our choice to use this storage facility. Thank you Ashleigh & Mercedes for all your help!
Ashley was a great help and I was out of there in 15min. I will always use PS for my storage needs.
I'm very proud and glad to let it be known why I consider Federal way public to be the best public storage. Simply stated, upon signing up with the federal public storage, I found Ashley and the whole crew very helpful, polite and most professional. Also, they're the best at making sure that they please their customers. Ashley, actually was willing to go above and beyond the calling of her duties as I was being assisted to sign on with them at the federal way public storage!!!! So, I don't think any other storage company or other business can service and/or assist their customers any better or as well, thank you very much!!! Mary Rogers
I have used this Public Storage facility for a little over a year. When I first "moved in" I rented a 5x5 which was perfect for holiday and apartment overflow stuff. Recently, I moved out of my apartment and needed a larger space to hold my belongings. Both Melanie and Mercedes helped me during this transition. They even rented me the unit outside of the former unit, so my move would be simpler. Keep it up ladies!
Awesome customer service!!! Will recommend to anyone needing a great service.
I rented at this facility for many years, and found Ashley to be the most professional, while being the friendliest and most personable, manager Shurgard ever had. If I could, I would arrange for her a raise and a bonus! Many thanks. -Kevin Smith
I loved being here at public storage I had easy access to my storage and it has good security the manager Ashley is really nice and was always friendly
Very helpful and polite.
Always friendly employees. Ashley is always on the property and says hi and knows me on a first name base. Mercedes and Melanie always say hi and answer any questions .
Public storage a great company to use for storage needs very reasonable to set up
Fast & accurate speedy service
Ashley has always very helpful and courtesy. If a situation arises she finds a way to fix. She is very understanding and calls me by my first name the minute I walk in the door.
I rate the manager as A-1. She is always willing to help under any circumstance. Give her more money as she deserves it.
We needed to move our 'stuff' closer, and we needed cheaper but still large enough to fit 38 years of STUFF! But the first unit we signed for was too small, and it gave my husband anxieties. Property Manager, Ashley was very helpful & accommodating when I asked if they had another unit, but larger, she showed it to me and we got it. Then when it came time for the actual move, we rented a U-haul for two days, and found ourselves running out of time. So again, we asked Ashley for help, and she got permission to allow us to park our U-haul there. What a relief, since the drop-off for the truck was just a short distance down the road. And that alone, made our moving experience a lot easier. It always surprises us when we find people that are willing to make our experiences in life, so much easier & better ~ Mahalo Ashley, from Nate & Maize Tandal
I have been a customer and fan of Public Storage for decades and have utilized their facilities across the country. Having just completed another cross-country relocation, I made long distance arrangements to rent at this Federal Way location. The manager, Ashley with co-workers Melanie, Mercedes and Ian have been very friendly and exceptionally helpful. These folks are outstanding and customer oriented. They know their stuff and they are there for you. I recommend this site for it's local convenience but especially for the staff. Good job, y'all!