Public Storage Self-Storage Units at 32615 Pacific Hwy S, Federal Way, WA

This place is not even worth a second thought. Do yourself a favor and avoid at all costs. Your belongings wont be safe here. I was a customer with a large 10x30 unit here and one night i was coming home from work around 1230am and as i drove past i noticed the front gate was standing open. So i stopped and looked to see the front gate had been tampered with and broken open. However the place was empty. I called the public storage and nothing. Then i called the 3rd party company who monitors the cameras and they didnt even know there was any problem. And they said there wasnt anything they could do about it. So i actually pulled the gate closed and put my own chain and padlock onto it to keep it secure for the night. Unbelievable. And the next day the manager thanked me. This however happened many more times by crininals so you can be sure there is no security or any kind protecting any of the units other than the padlocks. That isnt even the worst part. The manager of this place is a truly unprofessional and nosy woman who will get right under your skin. She will force you to let her come inside the unit while your there so she can check out your stuff and she has a bad tempered rude attitude. Honestly ive never experienced such a terrible place to store your belongings. My reccomendation to anyone is Totem Self Storage. Ive been with alot of storage facilities in my life and that one in kent wa is by far better than all of the ones ive been to. You wont be disappointed. If you choose to bring your stuff to this public storage i wish you the best of luck as your going to be needing it.

Property Manager Liz made the Transfer to a larger unit easy.

Thank you Kathy!

Tanasia and Liz were great!! Thank you for helping!!!! Great property!!

Never seen someone so happy to be at work thank you Tanasia for the lovely experience and customer service I learned a lot from you and will definitely be returning ! Your customer service is out of this world .

My mom recommended me to this public storage a few years back and I’m glad she did , it looks like whole new property Tannasia explained so many new features you all have and the whole experience was just amazing

I brought my sister in we lived close to the property and we really needed a unit fast and Tanasia definitely made the interaction simple and easy also the PUBLIC STORAGE app is the best tool to use when you are here helps you get on the property without a code I love it!

A very great place and I would go back again. Liz was very nice and helpful. She also explained everything to us to make sure we understood.

Tanasia and Liz HELPED ME SO MUCH !! They did a great job Such a clean office such a clean property I definitely recommend

Tanasia was a blessing to work with!!! Moving was already stressful enough and she couldn’t have made it easier. The process couldn’t have been more perfect thanks to her help!!!! Will return for future moves. 🙏🏽

Tanasia helped us sign up for a unit for our business. She was amazing and cheerful and super helpful. The office and grounds are super clean and secure. We are so excited to do business with them! Great customer service is hard to find and I always appreciate a positive experience.

Kathy and Nicole they were the best Customer service Reps that I'd ever had help me. Thank you Ladies 3

I rented a full size storage unit hear when I moved out of my house to market it. I'd never used a storage unit before and was a bit nervous. Now I wouldn't hesitate. The customer service was truly fabulous. The lady who manages the place is really on the ball and extremely helpful. When i had questions, her advice was right on the money and she went out of her way - even calling me when I moved out to make sure I gave timely notice so as to save me a month's rent. The unit was spotless. Another sign of really excellent management: all the other customers I saw there were peaceful and businesslike. When my big moving truck needed space, people were happy to help out. To me, that's a sign of really good management. Nothing like an easy experience to put people in a good mood.

Five Stars for this locations service and attentiveness. I'd add a sixth star for the property manager Liz, Michelle, and the other employees who've assisted me. Additional corporate investment in the property, particularly regarding increased security cameras, would be comforting and appreciated. Feb 2023 Update: Several additional security cameras have been installed. Much appreciated! Also, new paint throughout. The property continues to gain ground and the employees (6 Star Liz) are great.

Liz is awesome !! Easy move in! Very welcoming ! Such a comfortable process!

Tanasia helped get me into my unit so fast she was so helpful!

I am new to the city and came in just for pricing on a unit tay gave me the rundown of how renting with public storage works and gave me great advice about the app and I will be storing in the future.

I love that I can come into any public storage and pay my bill but to see Tanasia‘s face and smile really made the experience so much better and I was in and out!!

Tanasia helped me and made my move in so much easier!

Tay and Liz did a great job with my rental they made everything so much easier

Kathy was super helpful with everything

Tay the gal who registered me was very nice. The unit I rented had a bulb out but she said she’d have maintenance put in a new one and where I park to unload there’s water from the rain but it’s nice and clean in office and in the unit.

I've been with public storage for 5yrs due to financial situations i had to give up my space. had no break ins customer service excellent everytime i come in or call I WILL BE BACK IN THE FUTURE!! THANK U SO MUCH MANAGER LIZ AND STAFF EXCELLENT SERVICE!!

Ive had a unit here for going on 9 months or so. I was impressed in the beginning, but the longer I rent from here, the sooner I am ready to move out. The rent prices are inconsistent. I was told i would be kicked out if my gate times didn't improve......bc God forbid a lady is tired and takes a moment to pull herself together after moving an entire home full of items on her own. Can't sit and no breaks i was told. I am to be constantly movning items from the moment I arrive at my unit until the moment I close the door and drive off. No time for hesitation or thinking. These are grounds for eviction. Though once again I am a single woman that's been moving my items by myself with no help. Thanks Public Storage for showing me that you don't allow your renters to be of the human race only that of robots......unless of course it's my neighbor a few units down he gets to pull out his chair and soak up the liquid sunshine and shine up his souvenirs he's collected over the years. Sad........

Steven was wonderful and went above and beyond to help my father find a good price and spot for his storage. I would highly recommend!! Edit**** They keep raising rent with no explanation and refuse to return phone calls. Rent went from $167 to 218$ and again now with no notice to $257. We had a military discount and everything. Would not recommend.

I got to meet Travis and Liz!! Both amazing people! They make you feel welcomed. Not only that but they are there helping you every step of the way !!! Can’t wait to see them around more ! Amazing people!!

This is a nice facility . Good security. Doors and locks are the newer style so you can add extra locks to the door easily..

Kathy did a very good job.

Public storage been around for years and still doing good!!!

Liz is the best

The customer service at this location today was phenomenal. Liz, the property manager, was kind as well as thorough. She was easy to work with and it was great working with someone who was so competent and had all the answers! I highly suggest renting storage from here. They also have a cool app now which allows you to open the gate from your phone. It's optional, but a great addition to the experience. They also have some great deals going on right now. Go on in or give them a call to check them out. Make sure you ask for Liz, you won't be disappointed with the service!

Liz is amazing! Property is clean and everyone is so helpful. Definitely recommended!

Mark was very perfessional, helped me get my app going again.

Liz has good customer service skills, and is very helpful with my transfer to a new space.

Very good

Cathy was AMAZING!!!!

Very convenient to access the property with app. Easy to reserve a space on line. Just unable to ever get anyone on the phone. Messages returned a day later.

I rented a 10x15 unit here for about a year and half, had no major issues. Liz was very helpful and informative with the checkout process and even helped me get rid of some smaller tarnished items. If your looking for a place to store things, this is it.

Mark did a great job..save me money..he is a great guy

Amazing customer service They are Truly great people to work with🔥

We have been customers with this specific location for a long time. I have to say that Liz is the absolute best!!! She is always kind & friendly. Helps us with anything we need & can answer all our questions. Currently upgraded into a bigger unit & she made the transition quick & easy.

I was helped by Danny at this location. He was easy to work with and he got me my storage unit fast since I already had all my stuff in the moving truck. He made the process worth my time. Thanks Danny!

Tyisha was so sweet and helpful!

This is the best Public Storage I've ever used! The woman that work there are always kind and willing to help 100%...I would tell anyone that's looking for a good storage place to come here!

Wonderful place to store though it's prices are Bieng razed

Hope was awesome this morning thank you for all your help

Was having a frustrating morning until I arrived at this location. Madison and Patty gave excellent customer service just now and turned a bad day into a smile on my face. Now that's great customer service! Good job ladies, keep up the good work!

My original rating of 2 stars was for my online experience also with the call center. 5 stars however for the manager and staff. Liz is awesome and provides legendary customer service. Wish the gate access hours were open later.

Madison is Wonderful! Perfect service! So happy I chose this location

Madison was awesome. everything was really EZ

Madison did fantastic and was very knowledgeable!!!!!

Madison did a Wonderful job today!

Great customer service with Madison today was in & out fast thank you !!!!

The Two Women that helped me are awesome people helpful and very patient informative and welcoming.........

is there a list of auction fates and times that i can view

Liz is awesome! While she is professional, Liz is also very personable & friendly...and she's gone out of her way to help me successfully resolve a couple of issues to my complete satisfaction!

I've been a customer at Public Storage for almost two years now. Jeannie has the best customer service and is very influential.

Super Nice staff! Very informative and professional!

i was renting units at different places..but this one is the worst..they have storage manager Liz who screams at people..using bad words..i am a Veteran and dont think i deserve it....

Mice and nosey manager

There was couple professional ladies who helped me out renting my storage thanks. Great services. Great people.

Super convent. Secure. Friendly and helpful staff. Would use again if we needed another space.

Great services. Actual people at the office to help with process.

Liz the very helpful.

Easy and painless. And very friendly

This place is great! I've been a customer off and on for 20 plus years and this location is the best. Liz is amazing. She went out of her way to even get me a loyalty discount. Who does that? I am grateful for her and Michelle. They are the best at what they do. Thanks again girls. You are truly the best!

Great staffing and felt secure

The customer service was wonderful Liz an Michelle are wonderful with helping an solving your storage needs I was helped an treaded with the up most respect an quality

I believe Michelle is the one who took care of us, she was awesome and so helpful. Liz was there too both were total sweethearts it was such a pleasure to have them help us

I had a great experience with this location. The rental process is very simple and quick. Liz was very helpful and pleasant to deal with.

Very complimentary team. Helped me out alot! Liz and Michelle are a dynamic team!

How to.pay payment

Liz was very helpful and kind . Will definitely recommend

I couldn’t be happier with my experience here. I was helped by Liz and she was so professional and friendly it was an absolute joy. I needed a storage quickly and she made sure I was taken care of and it didn’t break the bank. I will definitely send anyone I know here if they ever need storage.

Lori @ the front desk went above and beyond helping me move in , no hassle at all and friendly staff including Liz the property Mgr.

I've been renting here for over a year and Liz has been so helpful. Good place to rent.

We had to move my buddy in the DARK because there was no power for some reason in the section on the facility. ASK FIRST!! 🤯

Had a great experience with Michelle and Liz. They were extremely helpful during this difficult time. I came into the office very frustrated about an issue with my account and the employees took the time to help me through each step. I’ve been storing here for some time now and I have to say I wouldn’t go anywhere else. The team at this location really cares about the customers.

I won a unit at auction and the staff at this location were great! Both employees who helped me were polite, knowledgeable, friendly and efficient. I would give them an A+ for excellent customer service! Thank you ladies!!

I am so thrilled with the service I have been receiving at this particular location on 32615 Pacific Highway South. In particular I would like to thank Liz and Bob for being so congenial, helpful and just downright charming. I am always going to tell friends about how great this place is. I am very happy to have my things in storage here and it is close to my home too!!

While renting here (~11 months) I experienced 2 break-ins at my storage unit as well as gate access breaking down multiple times. The storage unit I had was was located inside the climate controlled area of the storage center. During the first break in the staff and management team was VERY unhelpful and did not care about improving security at Public Storage to prevent further thefts. After the 2nd break in, the management staff (recently changed) was very involved in improving the security around Public Storage. Beware of this location! Although the staff is now more engaged in security, I will not rent with any Public Storage location in the future.

Love the features of the app and how easy it was to set up with!

The price is the best around. we had a little problems getting into the elevator with our code however before we could even go tell someone they were down there helping us. It's clean well lit. it's gated and you can use an app to open the gate instead of a code both going in and out. I would definitely recommend it to anyone. even with having our little problem with our code they were right on top of it and friendly and that's why I'm giving it five stars instead of four.

I found staff to be kind and efficient. Space was clean and ready. Could not take advantage of the storage being open till 9pm due to no lighting or power what so ever. Due to that I had to rent my uhaul for a second day, so the discount on my unit was eaten up and increased because I had to pay for an extra day for my uhaul and hotel.

Terrible. Disgusting. Violated. Infuriating. These are words I use to describe my experience at this storage unit. About 3-4 months after moving my personal belongings and family heirlooms into this storage unit, it was burglarized and infested with rats. I'll describe my nightmare below: About 3-4 months after we got the unit, we entered it as we normally did. The lock was in tact (photo below), and from the outside there was nothing out of the ordinary. (Note: Public Storage requires that you use THEIR locks. This is part of how they profit from you). Once we entered, however, we discovered that the contents of the unit were disheveled, disorganized, and toppled over (photo below). The unit was covered in rodent feces, urine, and fur. It took me a while to discover that my belongings had been stolen. Out of the things that were stolen included a $450 inflatable kayak, $200 air compressor, $1000 trumpet, my grandfather's tools (est. $200 worth), my $200 drill/driver set, and probably a few other things that I haven't accounted for yet. (Note: make a register of things you store before you store them). I reported the burglary to Federal Way Police, and they indicated that since no suspect was suggested that I simply file a report with my storage insurance company and call it a day. This Public Storage location apparently has issues with transients booking a storage unit and trespassing into nearby units to burglarize them of their valuables. This is plausible, given that the storage units have a 1.5 ft tall hole between the units near the ceiling of the unit (shown below). We believe that the burglary was either the doing of transients or employees of Public Storage. There was no damage to the lock... so if it was entered from the front, it must have been someone with a key. (Note: the only keys were mine and Public Storage's). Anyway... besides the burglary: the entire unit was covered in rat feces, urine, and fur. There was even an entire rat carcass nested within the unit (photo shown below). Books, blankets, furniture, clothing... All of this covered in rat excrement. Tell me: how you would feel seeing the majority of your earthly belongings and family heirlooms either stolen or covered in rat excrement? This storage unit was a nightmare. Do not ever consider storing your belongings here. I would have rather thrown them in the garbage than pay $110/mo to have them stolen and infested with vermin.

Public storage is the worst company I have ever had the displeasure of dealing with on several occasions. Do yourself a favor and rent anywhere but there

I moved last week and I have been trying to get my stuff out of my unit, but they keep saying they are closed... Seems like I need to get the law involved?

Had a reservation to arrive n the 26th for my unit, showed up with the movers and a 26' full truck prepared to unload it. Got there to find the whole place shut down by the police and fire marshall because of a death. No phone calls, nothing. Had to find another place quickly. Still waiting for my money back too.After a lot of run around, phone calls and hearing lots of excuses "STILL NO RETURN OF PAYMENT!" The one lady in the office is something else too.. 😳

Gate is broken and employees decided to not come in to work today. Moving across the state and need our property. We have appts to keep and looks like we'll miss them because they can't be bothered to show up or keep the gate operating.

I just rented a Storage here online I been trying to get to get to my storage for Two days now and Gate has a sign that you Can't even read. I could barely understand that says the new business hours. So I went before they close. And Still NO One at the office & gate with the same sign blocking the pin pad !! How can I reach my storage unit??!

Very professional and easy to use. Everyone was friendly and made it simple for us to move in. Great value as well!

I'm a long time customer and would highly recommend this facility to everyone.

Public storage, 32615 Pacific Hwy S, Federal Way, WA 98003. Communication with costumers from new staff are the worst I have experienced in my years of renting at this location. Suggestion take it or not to improve service , introduce yourself to costumers if your new, acknowledge business history with costumers, please talk like a normal person and not approach costumers showing higher Authority. We go through so much in life and I was in the middle of moving to a new place. Put costumers in consideration of where they coming from as long as no one break rules that will hurt them . Talk to costumers nicely and not up front on there face coming at them right away. Please, change your attitude, you will lose business that way. You lost mine and for sure some more. I would "STAY AS FAR AWAY FROM THIS LOCATION "if they don't change there staff.

I had to get a last minute storage unit because of reason and Liz was very helpful with the process. She was very clear and concise when going over my options. I was able to paint the picture with how much stuff I had and she was able to give me the best options that would save me money. The whole process took no more than 15 minutes. Thank you Liz!

Very helpful

I just want to say that Michelle in the public storage unit in Federal Way, went way ABOVE & BEYOND anything I could had ever expected! She was extremely kind, generous, completely understanding & a SUPER sweetheart!! I am BEYOND happy that I was able to deal w/ her when it came down to the fixing of my account & I hope in the future that she is the ONLY one I get to deal with bc she is ABSOLUTELY amazing! To her bosses, she needs to get a raise! (NOT jokoy!!) Seriously, her customer service skills go WAY above & beyond & u are privileged to have her as an employee! Thank you, Julie Dumpert

They bring you in with the dollar for the first month but with all the fees it end up being 60 something dollars and then I couldn't get a truck to move out on the first so I had to move out on the 2nd and now they want to charge me $261. They claim they do not prorate so you $261 for a one day stay for the new month. I am going to go check and see if they rented out my storage, if so, I am do not want to pay them, and if I don't, it goes on my credit.

I like public storage it's a good place

Constantly raise prices and has varmint problems. Their insurance of 250 bucks no where comes close to the damage done to my belongings. 350 bucks a month for a 10 x 20 space should be free of pests.

Michelle and Carrie are very helpful and friendly

Alex was VERY helpful, knowledgeable and speedy today when I visited the Public Storage facility on Pacific Hwy in Federal Way . All my questions were answered, and I would have to say his customer service skills were STELLAR!!!

The entry gate code machine is still broken...had to slip in the exit.. not cool.

I've been renting a unit here for about a year and a half. The staff is friendly. The problem is that the gate has been broken 3 or 4 times during this time period and they only stay open when there is an associate present if the gate is down. They don't send out a text or anything. The first time this happened was literally my moving day. I got off of work, loaded up my car, and showed up and the gate was locked just after 6. I literally had to move all of my belongings into my friends garage and then move it into my storage unit on the weekend (in the snow) when I was available during hours where an employee would be here to have the gate open. This has happened several times since. Currently, I'm sitting in the parking lot absolutely furious. I got here at 6:13pm on a Friday to pick up my gear for a multi-day kayaking adventure and the gate is locked and there is a paper sign saying it's broken again. If they had sent a text or something informing people, I would have been able to come over on my lunch break and grab my gear. I have been planning this trip for weeks and I'm absolutely heartbroken. There's not even a customer service line you can reach after 6. This is absolutely unacceptable.

The gate access hours and pricing are very accommodating. Unit options are pretty good as well.

Easy access friendly staffs

Steven was helpful! Really good service, very nice person.

There would be people coming in off the street wandering around..

I set my storage unit up last month and was having issue with some things regarding location and size and pricing etc. Steve was the guy that help me setup and accommodated me fully and found a promo to get me started. When I lost my key the locksmith damaged the door and I thought I was in for some $$ and I was leaving town the next day. It was totally accommodating once more with the same guy. I think he my be a manager or something because I've been very happy with the service and support so far! I highly recommend this place and working with Steve. Thanks Again for all the help!!

1. Please make sure that you carefully review your contracts. Your rent goes up with little notice. I'd say my rent went up 2 times in a year, so that initial contract you sign, they unilaterally decide that well they want to up the rent. 2. During these uncertain times, this company will not care to make any exceptions. Big company(Public Storage) v. individuals, like me, facing job loss, financial uncertainties, etc, during this COVID-19 pandemic will always lead to a win for the big company. Yes, the unemployment thing should cover us if you are not working, and the $1200 stimulus check, but I don't qualify for unemployment because I'm still working part time(I have bills to pay and I need to keep teaching so I don't get replaced), and I will get the stimulus check to help me when I don't have a job in about a month (I'm a single mom with 3 kids) and my employer informed me I will not have any work for the summer(so for 3-4 months i'll have to live off the other job i have where I make 1/4 of my income, sounds like i'll be borrowing money if I can quality just to make ends meet), and I can't say "no I won't work to my second job" because then that job will also be threatened). I have bills, 3 kids, and I need to provide the bare essentials to my kids somehow. I'd never treat anyone the way they treat their customers when they have the opportunity to rise up and help those who are in need, especially during this time created by a force majeure, they don't really care. Money talks, and they don't care what your situation is, they'll call you to remind you that if the rent for your unit isn't paid, you will get reported to the credit bureaus(I had to go out of state because I couldn't work from home and care for 3 kids by myself, so my ex husband emptied out the unit when he was able to on May 2). There's a reason I am a teacher: because in my job, a person's situation makes a difference. My duty is to help that person because we both benefit(they can complete the course that will get them their degree and I have a job because of them). I help that person because I see them as a person, and that matters more than anything else. To them, my rent is nothing compared to what they make, but to me, it's an amount that can make all the difference for myself and my children.

Thanks, Steven! Very helpful!

Great customer Service. Steven was very professional and helpful!

I really like this place

Provides several options for storage , well maintained and secure access.

Steven works hard keeping property well clean and maintenance. Thanks 😊 Steven.

Michelle is the best! It’s my first time renting out a storage. She made everything super easy and she is super sweet! Lucky to have her!!

Steve gave good customer service, went on and beyond to fit my needs in storage units. I would recommend this location to family and friends

Steven was helpful!!

I want to thank you for hire a man name steven he did great job of helping me get a storage and has great personality, hospitality and we enjoyed him helping us and he know how to hold a great conversation so thank you for all the help steven and public storage

Michelle provide amazing service and was very helpful throughout the process. Definitely recommend doing business here!!

For Storage

Amazing staff!!!! Thank you!!!

Rude staff...not friendly at all. We are in the process of choosing a storage facility that fits our needs. Due to the male employee's rudeness, we will not be choosing that particular place, regardless of the great reviews

Steven is good person at the rental, he is very knowledgeable about the business.

Michelle is amazing ... go see her for your storage needs..

Michelle gave very good service and helped above and beyond with advice on storage and my eventual long term move. Would highly recommend, better pricing than my previous storage company.

I’ve notice on this review board a company used my old email and posted a fake review that I didn’t post..don’t believe most these reviews that been posted, it made not be real...

Michelle was absolutely wonderful and helpful. She explained the entire process well and made moving in painless. I highly recommend Public storage in Federal Way, WA. Thank you Michelle for your helpful and kind service!!

Omgoodness where to start... STEVEN IS MY MAIN MAN IN PUBLIC STORAGE NEEDS! I came to the public storage facility down the road first which I realized after already having signed the lease agreement that their gate access hours were insensibly early and it would have inconvenienced myself, so I was then transferred up the road to this property which has been such a relief since the moment I walked through the office door! I met the property manager STEVEN who immediately was more than just simply doing his job and meeting the requirements and expectations his employer, he EXCEEDED beyond anything I’ve really ever personally experienced myself! He could see I was stressed and overwhelmed with personal issues and began comforting me and offering kind and wise advice and words of encouragement which truly helped set my mind at ease in that moment (thank you Steven) he also helped guarantee me a unit that was fitting to my needs and helped me to figure out what was financially doable for me with my budget, going out of his way to make sure I was getting into something that wasn’t going to later on stress me out financially straining me! He was warm and welcoming and very informative! One of the first few days I came to unload in my unit, I saw a man who was attempting to access his unit but was struggling, and seemed almost suspicious with his drill and hammer (he lost his keys) and STEVEN made a couple phone calls to inform me that this man breaking into a unit was in fact doing so with permission and was ok in doing so, to make sure I wasn’t uncomfortable or questioning the safety and security of my property and myself while on the property! He’s great! If you really need a safe friendly place to store your life’s belongings and a property with late convenient hours to access your property and a super awesome property manager such as STEVEN !!! This place is the best I assure you with confidence you will not be dissatisfied or disappointed!!!❤️

Tequila was amazing and friendly! Quick response, awesome!

Teuila is so awesome thanks you for your excellent customer service. Appreciated.

If u pay on time, u have no worries!

Wow

Steven was very helpful

Steve is very helpful and cheerful person to work with! Thank you!

Steven was so helpful, especially even though I was late. Awesome!!

Michelle was great.😁

Jeanie is definitely so very helpful and super nice if you have any questions she’s the one to ask !!

Just want to thank Steven and the rest of his staff for always being so helpful and nice! Your excellent customer service is appreciated. I would recommend this location to anyone looking for a good place to store your stuff.

Carrie and Michelle were exceptionally helpful in obtaining the right unit for my brother's 'stuff' (a long story). I had created a confusing situation, in my panic, and Carrie got me what I needed.... highly recommend them. Thanks :)

Steven was very kind and service was excellent. Thank you.

Michelle was very helpful and kind she assist me with getting storage setup she explain3 everything very well i would recommend this particular facility to family and friends great business

can put a car inside the storge for temporary

This is a great storage facility. They are friendly and helpful, and quick to respond to requests or issues. I highly recommend them.

Very helpful and friendly

Clean and friendly staff, but many bait and switch methods used in website. Plan to pay more than the website leads you to expect.

Michelle and co worker were knowledgeable and quick...

Michelle was great with explaining prices, how to access storage facility, and answered all questions. Highly advisable.

what time does the storage close? I know the office is closed at 6pm but would I be able to access my unit after that? til what time?

Great tour and great place, Steven was a great help.

I made a resi for Friday and couldn’t make it. I came in today (Sunday) and Jeannie the manager accommodated my husband & myself with the same online price. She also gave us a complete tour around the property and explained the ins and outs of the storage facility. Jeannie is awesome

Carrie and Steven where very helpful

Michelle was awesome customer care very helpful & pleasant

Steven and Michelle did a very great Job. Great service!

Steve and Michele took great care of me on my last visit

If you need storage, this place is great.

I've used public storage for years for personal and business purposes i have never felt so welcome and delt with a friendly caring person ever until I walked into this public storage office in federal way and met Steve what a amazing helpful friendly person who actually truly cares about his customers i was freaking out and about to potentially be homeless for a little while he just kept saying everything will be ok calmed me down even helped me figure out possible options to help my situation dam what a awesome guy i was truthfully regretting using Public storage until I met Steve i will always use public storage first as long as he works there i will use his location wherever it might be thank you Steve and you were right everything did work out for the better thank you thank you for giving me motivation to push forward and never give up you sir deserve a raise and promotion you should be training the other locations how to treat people like humans who have feelings and not a number on a spreadsheet that's either ontime due or late on their payment i encourage the other locations to go to his store and train to treat people like humans not account numbers thank you praise for steve and the 32615 pac hwy location and rant about others over I'm out.!!!

Excellent help from Steven! Rented a 10x30 and he was pleasant to deal with.

Horrible experience. Got a reservation online which says it's locked in. I go to the place. Before I get out.. they call and say they sold them all. WTF is the point of a reservation. Also kept calling me to send other places far away. Don't go here they are cons. Also guy won't get the point I reserved it their not miles away from me. Also won't stop calling so I blocked him.

Steven did a great job accommodating my rental. Quick and easy

Nice facility and Steven and the staff are always friendly and helpful.

Steven was awesome! He helped us a lot. Nice service!!

Steven and Carrie were so friendly and helpful!

Great service by Steve! Thanks....

Steven and the girls are awesome, and always very helpful.

Michelle was great. Very professional and courteous. Very positive experience

Steven was wonderful! Helpful and SO nice. Absolutely recommend this place 100%.

Great help from Steven!

Update/edit - gave one more star for getting a call from a manager, before and again after the gate was fixed.... It "broke his heart" he claims, that I was put out by my lack of accessibility to my stuff. He profusely blamed Comcast. When I suggested a tenant email for all who rent at a location where hours are suddenly amended would be helpful, for said amended hours, he agreed. But the gate remained broken for almost two more weeks without such notice sent out. Actions over words, no solid action to amend my losses has been made to assure my business will remain with this location. At least I got a call when it was fixed again. Worth an extra star. The freaking gate is broken for months now. And as a renter, I'm super upset I cannot access my storage unit unless its business hours. As someone who works and goes to school, schedule is everything. I expect to be able to access my unit till 9pm. As my rental lease states. But I cannot, and it has cost me dearly in several situations. They can email me my bill, but can't give notice that we cannot access our units outside of business hours. Absolutley unexeceptable. I have even called and left messages with the property manager and the district manager, with no call backs or aparent concern for their customers. I highly recommend u go elsewhere unless u can get to your storage during the mon-sat hours of 930-5.

Lynne was great - very helpful with the set up and move-in process.

Although I didn't use the storage unit long I will say they had a great staff who are willing to help we actually had an accident while moving out and they got it completely taken care of very professional Michelle and Stephen are awesome!

Steven hooked me up with a big unit last minute, even stayed late to make sure I was good to go. Made this part the easiest part of moving.

What are the fees for the storage units?

Very helpful Michelle and Steven made everything easy. I would recommend this storage.

Steven and Lynn were beyond helpful today great customer service! Not to pushy and very friendly

I got the pleasure to have Lynne and Steven assist me with opening my first storage unit. They were both so helpful, easy, and enjoyable to be around. It was an amazing experience for a first time storage renter!

Keep paying need garage sall

Steven and Shayla made the whole process very easy and they are quite personable!

Steven was very helpful in finding me a New unit and had terrific customer service skills. Was very nice and polite. Was terrific really!

Steven is an excellent property manager and made everything easy and simple.

I was really pleased with service I received at this Public Storage location. The employees there were very helpful with explaining the service and items they offer to people wanting to store their belongings there. The location was clean and I would recommend this location for storage needs. I have spoken with Tiffany she was courteous and helpful. On another occasion I was helped by Lori she was understanding to my issue with my late charge and referred me to Chuck Williams (Manager). Lori also referred me to apply for the Customer Service position which I now am a proud part of the Public Storage family. Lynne location 8 16th in Auburn, WA 98002

Rented a unit here. No security weeks at a time due to broken gate. Then limited access all after rent had been raised. The one good thing about this location are their employees. Stephen the manager did the best he could with what the company did. Everyone in the office are good people.

Steven was wonderful with showing us our new unit and helping us get ready to move in!

Steven was very helpful

Steven helps me out and get me just what I needed fabulous excellent service

A person I know rented a unit and I had put my most valued possessions in with hers after my son passed away. She up and moved away leaving me no way to get all the photos of my son and daughter growing up. I contacted them told them about my son and the photos within that same day they checked who bought the unit at auction...they got all my photos returned to me! I am not even a paying customer. That goes above and beyond I highly recommend these honest thoughtful staff and management. Thank you Public Storage staff!

I got a storage unit a couple of years ago. It was a decent price at first. But the rate keeps going up and up. I'm not willing to continue paying this overpriced rent, so I just went to my unit for the first time in over a year to start moving stuff out, and found some rat droppings all over my stuff and see at least one box chewed up by rats... And there is no food anywhere in my unit. Update 11/24/18: I came to move some stuff out and found more rat droppings along with a dead rat.

Steven was really great help to us

Steven was quick and thorough with helping me get into my storage unit.

I made an appointment online and they directed me to a different location. This is my first time renting a storage space. Britney behind the counter knew that I was not 100% comfortable and sure of what I needed. she asked me a few questions and directed me to the Federal Way location which met everyone of my needs and was a much better fit. Rather than making the quick and easy sale she truly went above and beyond to make sure I got what I needed and wanted. When I came into Federal Way Steven help me and it was an overall amazing experience.

Steven and this storage location was amazing. Steven was sooo helpful. Easy quick and actually fun. Whoever thought storage could be fun!

Steven was awesome!

Michelle and Lisa were awesome and super helpful today!

Michelle was very helpful

Reserved a storage unit on the web, very smooth transaction. Lisa followed up with me immediately and was very friendly. When I arrived at the location after driving a moving truck across the country, I was greeted by Shari. She was very friendly and accommodating and got me right into the space I had reserved. Shari, Steve, and Lisa have all been very friendly and professional. Great experience renting and moving into the space!

Safe and clean. I’ve had a unit here since 2011. Awesome customer service. Steven and Lisa are wonderful to work with!

Lisa, with her great personality showed me what I needed and I left satisfied with the space she showed me. I would recommend Lisa and Public Storage to anyone Thanks Lisa

Lisa was proficient and friendly. She even got me a unit right in front of the camera.

Steven was very informative and everything was easy!

Manager was very personable.

Steven and Lisa are amazing! They were extremely helpful and funny at that. Great amazing experience

Lisa made it fun..!

Erica was absolutely 🤩. I came to the wrong location🤦‍♀️ at 9 months🤰and she stepped right up 🙋‍♀️ and offered to look up my reservation🖥 and see if the price could be beat and save me some 💰 which they did👍! I couldn't have asked for a better rep🦄! Thanks again Erica 🤗😍

Steven was amazing and helpful when I went in.

We were moving and had to keep our boxes in the unit for a few months only to come back to mouse poop and box ripped everywhere and couches torn and with mouse pee. The place is filled with rats.

Michelle B. gave very good customer service! Very friendly, helpful & clear.

Thx for Steven

These Lisa and Shanie went above and beyond.. I hate moving and they took some of the pain away.. Thanks girls

Lisa and Steven provided excellent customer service. Steven my new brother from another Scandinavian mother and Lisa very friendly and knowledgeable. I never felt pressured to purchase the extras that they offer but informed what would be helpful in safely storing my items. Im extremely difficult to please and I wouldn't hesitate to say they had top notch service! Thank you!

Great personnel, but the rate for rent goes up every year which is why I rate it a three star.

Steven an Lisa were very helpful!!😊

They created a great way for me to stay moving and provided quality service from the moment they opened the door!!!! Thank you Steven and Lisa!!!!!!!

Steven and Lisa were super helpful through the process and made sure that I got the special that I said I would get online. Very funny as well😆

Always great customer service team especially Steven great guy ... I advice everyone to use public storage... 👍🏽.

Lisa and Michelle took really good care of me!! Love, love, love 💗 the awesome customer service!!! 💃🏽💃🏽💃🏽

Steven and Lisa have been helpful.😊👍

Michelle helped me get a storage unit in such a professional and efficiency way. I was having issues with a roommate whom I had to rent a storage for under my name for the month. Michelle was extremely helpful, and compassionate about my situation! I returned on June 17th, 2018 to close out my storage and Lisa and Michelle B. provided me nothing but the best customer service. They went way and beyond their "call of duty" to make the close down of my storage locker that I have had for 2 years the most smoothest translation. All and I, I have I used this location for many years and have nothing but the best and accommodating services. I would definitely recommend anyone who is shopping for a storage unit to take this place into consideration. Michelle, Lisa and Michelle B. provided excellent customer service, and went out of their way to assist me in any questions, or problems that I had! Way to go!

Steven and mj were very helpful and enjoyed their service very much .

Great customer service from MJ.

Steven is AMAZING ... Good People!

Lisa and Erica have the best customer service!!! Thank you so much, you guys rock:)

Steven is great! Go Blue!

Lisa and Steven are great come see them. They made this great and easy. 😃

Great customer service, good location and safe place, is good to have a place where you know your belongings will be safe.

I really liked the way Michelle worked with me, she was very appreciative, helpful and dependable person . I highly recommended going to this public storage, they have great customer service.

Steven & Lori were excellent! Very nice & accommodating! Definitely suggest using storage here! Very professional! Thank you!!!!!

Laury and Steven were a great help thanks a lot

Steven and Erica did an awesome job, funny and pleasant, what a joy!

Lisa was wonderful !!!!!

Steven was very helpful today. Very nice 😁

Steven and Lisa were great and gave excellent service!

Well maintained, nice facility. And, Steven and Stephanie were very helpful.

Steven was great and very helpful got us into a great unit was very knowlagable.

Have used this storage facility for many year. I changed units, Lisa was very helpful made it very easy for me.

Lisa and Michelle were so helpful with my request for a transfer. Lisa found me a storage right across the aisle from my original storage. Thank you ladies for being so professional, but pleasant, at the same time! :)

Lisa, Michelle.... Did an amazing job in helping me start my storage rent al and I would recommend this location to anyone asking

Lisa and Ms.Michelle were very helpful in setting up my storage unit. Very optimistic and makes the gloomy days shine bright with their humour. Would recommend anyone to come to this public storage.

Lisa and Michelle and wonderful. They gave my mother and I great service. I appreciate them helping with moving our storage. They helped us with down sizing. I am thankful for meeting them. Great customer service !!!

Really appreciate Lisa's help today with my move in. She was patient, knowledgeable, and detailed. Thank you!

Lisa is very friendly and professional! She made the rental process quick & smooth.

Worked with Lisa and Brittany. Both were very friendly and explained everything clearly.

Very kind & helpful workers (Lisa & Brittany). No complaints about the units or the billing break down.

Lisa was an excellent agent with a vast knowledge of the units and sight. Also very friendly and helpful, great place to store my household goods

Steven was extremely helpful

Steven helped me getting a last minute storage room 10x 20 quick and easy. Only for 1 dollar for the first month after 165 per month with insur. Thanks steven!!!

Steven and Lisa are great to work with and work things out with. I recommend this storage facility to anyone that’s looking for a safe and secure place with friendly staff service.

Great service!! Recommend it!

I rented a storage unit today and Lisa was so helpful and amazing she deserves a raise!!! Thank you so much.

I love this storage unit place, I feel my belongings are safe .

Excellent experience. The management staff, of Lisa &Steven were very professional and very helpful. I would recommend this facility to my friends and family members.

Nice little spot, lots of little fees that aren't brought up until you go to pay.

Lisa and Steven were amazing and funny!

Lisa and Steven are amazing! So sweet and helpful with getting us set up with our storage unit. Definitely recommend this place.

Steve was great and very helpful! He made things very easy for me during a difficult time. 😊

Steven is very kind and understanding.

Moved in at the end of September. Just got a notice that due to the "popularity" of the area they are raising my rent to over $200 a month. Ridiculous! I will move out asap .Horrible deal to raise it that much after only a few months

The grounds and units are clean. The staff is friendly. The prices begin okay, but quickly raise out of control. The amount they tell you it will take to rent a unit is almost twice what they quoted over email. They don't tell you about the fee for the lock and the mandatory insurance until you actually sign the rental agreement.

Steve and team Gave great service!

.Steven and Brittany were helpful and kind

Steven and Lisa was very helpful and excellent customer service.. I would definitely have everybody that would need of a storage to come see Lisa.

Lisa and Steven were great

The staff here are rude, incapable of answering simple questions and have little to no training on how to do their job. The manager works off site at the Renton location, and took 3 days to return my call.

Steven and Lisa were very helpful today thank you for everything

I’ve been renting here for about 8 months and today I decided to downgrade my unit size. Brittany S. was so friendly and took the time to close up shop for a moment to give me a tour of the new unit. She was very genuine and kind throughout the whole transaction and was very informative. Thank you!

Steve and Tiffany were very helpful and I really enjoyed coming in

Helpful staff. Steven was awesome.

Lisa and Steven were great!!!!

Brittany and Tiffany are very helpful, thorough and friendly!

Steven and Lisa had gave me wonder customer service today and got me the right unit I needed. Would prefer this storage unit to a friend.

Safe and clean

Tiffany was Awsome! Clean, friendly and fun

Brittany was thorough, friendly, and informative at helping me begin rental of a unit there, and choosing some packing materials. The iPad mounted on the counter made "paperwork" etc. a breeze! Thanks for getting me off to a great start!

Lisa and Steven were a big help! Great prices awesome promotion and were really friendly and we were in and out quick!

Venessa was great to work with.

Vanessa excellent customer service appreciate your help and knowledge! God bless

Steven and Brittney very good at their Job.

Great location. Easy access to units. Friendly staff.

Steven was very helpful and took care of me and made my move very smoothly thank you 😘

Steven was very helpful.

Vanessa provide great customer service

Vanessa was very helpful and quick, thanks for the great service.

Steven was super helpful!

Rip off...they don't inform u that they pro rate the $1 first month special...they literally locked my storage on the 1st of the month even though it should have been pro rated and good till the 11th

Steven is amazing always so helpful

Great, professional service from Steve!

Vanessa with great customer service. Steven has also helped and gave excellent customer service, both very great representatives for the Public Storage.

Friendly staff

Great service

Shayla was great at assuring me in the process of getting my first storage unit.

Shayla provided exceptional service and assidtance in getting a storage unit that met my needs.

Good in her work😁thxsteven

Vanessa did a fantastic job. She even put up with all of my immature shenanigans. 5.5 stars

Liz was a huge help got everything done super quick!

Liz is awesome!

it was amazing all the staff are friendly and helpful

Cyndi was so helpful and she help save me money. It was an awesome experience because of her. Thank you again

Liz was very nice and helpful.

Thank you Shayla for all your help.

Celesre has excellent customer relations skills. She is thorough, patient and very professional. Thank you. Theresa Trammell

Friendly, clean, efficient.

Tina at Location 08250 was fabulous!!! Thank you all for everything !!!

Great place for auctions. So pay your rent!!!!!!!#!!!!!!!

The service was fast and friendly. Britney quickly got my paperwork together, explained things well while showing me a couple storage units, the second one worked out perfectly and I was on my way.

Tina was very helpful and took the time to help us find the right unit for us.

Celeste & Tina were ABSOLUTELY fantastic to work with. Very helpful, knowledgeable, great sense humor and even stayed late to get me taken care of! Excellent customer service and just a pleasure to work with. Thanks ladies for taking care of us! Also have to comment that Omar in the Reservation Center was fantastic to work with as well. Answered all my questions and honest answers! Great teamwork by all!

Celeste was pleasant from the moment I walked in. I'm going through a rough situation right now and she just brought a smile and some laughter to my day. Tina and Brittny was also lovely. If this place was an Apartment compmex, I'd move right in. Lol. Totally love it and very professional and caring.

Celeste and Tina did a great job thanks

Tina and Celeste we're great they even helped me back up my travel trailer!!!

Brittney was great. Everything was ready for my reservation.

Overpriced and extremely difficult to get in and out of.

Very helpful and not pushy

Adam he did a great job

Worked with Tina and she was extremely helpful with understanding our options and got an excellent price as well.

Ms. Tina and Mr. Andm they was so good to me

Tina is great. I strongly recommend this location

Brittney was awesome and she was very helpful, we got the storage space we needed last minute!

Nice staff, clean/safe facilities. Knocked off one star because you can't enter after 9PM even though it's a coded gate.

Great customer service, friendly and ready to help. I would come back again.

So this is the best customer service I've ever had. Tina, Brittany and Sarah completely helped me when I had to pack my stuff up and have movers come while I was out of state. I was so stressed and they dealt with my many calls and constant worrying. They were patient went above and beyond for my situation. These women deserve employees of the month and some raises! They are awesome at their job and this one of the most stressful moves I've done so far and they made it effortless. So happy I picked them for my storage. Trusted them with all my important belongings and memories and they came through. Way to go! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Clean and helpful. Was with this group less than a year and the rate on my outside unit was increased a rate that I considered to be unreasonable. I had little choice but to pay because of disability. New year waiting for the next shoe to drop...definitely will have to move. Everything else has increased except for my monthly living allowance.

Tina and the staff have truly been amazing.They different represent Public Storage at its finest thank you everyone

Brittney and Tina were very graceful and attentive in their customer service. Outstanding Service.

This place was excellent. Tina is the best worker there is. Very friendly:) thank you!

Sarah and Tina did a fantastic job and very helpful

Just love The $1 move n special

They were fantastic. They had the exact size I needed. And even though I needed a unit with a different door type, they were quick to help and even made sure my rate didn't change.

Tina, Brittney and Sarah are doing a great job, thank you.

Sarah and Tina were so helpful! Walked me through step by step.

Tina sarah and bill are awesome

Very poor customer service, rude.

Very helpful and still went out of their way to check me into my new unit that I reserved last min. The employee was very helpful.