Parking spots outside are not marked well but was told they will be painting new numbers soon. They were helpful once I realized I could not park my trailer where originally assigned.
This storage manager is absolutely disrespectful, and they are fraud me . Very very bad customer service and theft company and manager called “Hailey” very disrespectful and rude. Never recommend this place
No customer service whatsoever. No one returns calls or emails. Very unprofessional location. I regret renting here.
Haley was awesome. She is located at the highway 99 location in Edmonds Washington. She was very helpful and friendly.
I had a really disappointing experience at Public Storage due to a severe water leakage issue in my storage unit. On 7/22, I noticed water seeping from the ceiling/pipelines and immediately tried to reach the property manager for help. Unfortunately, my attempts went unanswered, and I didn't get any response to my calls. Initially, I had hoped to salvage a few items from my storage, but the situation got worse, and I ended up having to remove everything to prevent further damage. It was disheartening to see my mattress and boxes soaked with water, making them completely unusable. Despite several days passing since the incident, the management hasn't offered any support or assistance. Finally, they got back to me yesterday, and told me they will give me a prorated refund for my early move-out due to the water leakage. But for the damage, the property manager only stated that they do not accept any responsibility for the damage caused. Despite the severity of the situation, I have not received any additional assistance or compensation whatsoever. To make matters worse, I had also purchased insurance as per Public Storage's recommendation from their website, paying $15 monthly. They had advertised coverage of up to $5000, but to my dismay, when I contacted them, they informed me that I could only get $250 back with a $100 deductible. This was a huge letdown, especially since my mattress alone costs $1400. I want to caution anyone considering using this storage facility. It seems quite old, and the exposed pipelines on the ceiling pose a significant risk of water damage. Unless you have no other option but to choose this facility, I strongly advise investing in waterproof covers to protect your belongings. All in all, my experience with Public Storage has been extremely unsatisfactory, and I can't honestly recommend their services to others.
Haley helped me get my payments taken care of when the system wasn’t working! If she’s working she’ll get you taken care of!
Haley was great and very helpful!
If I could give more than 5 starts for Haley I would! She is the best and helped me through a lot of stuff with my space!
Was pleasantly surprised at how clean the facility was.
Haley, the property manager working last Saturday was very helpful. She took time to help with figuring out a solution and updating access codes for multiple units. Thank you, Haley.
Jenn is just an unbelievable human being. Very detailed, thorough and diligent. Very professional and happy perosn who is willing to go above and beyond to provide for excellent customer service. I highly recommend her for higher leadership position. Thank you, Jenn. All the best
Regina was very helpful and courteous with a wonderful aditud that I would expect everyone to have on this business.
As a new tenant, I have dealt with only one employee, Lori. I hope she is indicative of the other employees and the company: she arrived exactly on time, was knowledgeable and efficient, and helped me obtain precisely what I wanted.
Ive been here a few months , seems nice . Clean property and secure. The only thing i dont like is that ive gotta get out to push key pad....in and out. Thats not very customer friendly in todays tech world. Atleast have it be able to ac t ivate from my phone via an app or install pressure pads on exit side, and new key pads that allow me to access from my drivers seat
Security is a major issue. Break-ins are on the rise. Doors are/have been broken for well over a year. The building is infested with rodents as a result. I interrupted someone cutting a lock. He left the building shortless with bolt cutter and bad of tools in one have and a syringe in the other. Meanwhile rents keep climbing. The rats are enjoying my possession while I pay their rent.
My unit was recently broken into for the second time. Interestingly, no other units besides mine seem to have been broken into, and interestingly I just happened to have stored some boxes in the unit - empty boxes of high-priced electronics. No one else was around at the time I stored them, so my guess is that someone who works here saw security footage of me storing those boxes and thought they could score some high-value goods. Add to that the fact that they constantly raise the rent of current customers well above what they charge new customers, and I have to recommend that you look elsewhere, as I am now doing.
Thank you for helping me pay my bill on my units. Great service Lori
Easy, convenient, and safe for your belongings!!
Storage units are a rip off (unless you own it) do yourself a favor buy a self contained trailer 8x14 appox (if you have a place to keep the trailer) you'll save a amazing amount of $
Lutricia was very helpful, informative and pleasant! She made the process very smooth and tried to make sure we received the best deal possible. Thank you!
Thanks for your help at the 99 location, Sarah and Lutricia were great too!
Thank you Lori, Sarah and Lutricia for all your help with my new unit
Lori and Lutricia and Sarah are amazing . Top notch service and very caring people
Latricia, Lori, and Sarah are the reason I haven’t thrown all my junk away and moved to Thailand!! There playful banter and comedic personality’s gives me one more reason to wake up in the morning!! Thank you for all you do! Oh and that waffle cup is still somewhere in my unit ‘inside joke’ Sarah would understand.
My experience at my public storage has been exceptional. The employees are very friendly and helpful. One particular instance was I lost my key, she had a new lock for me the next day. Thank you to Lutricia, Lori & Sarah
Thank you for all your help Lori in renting my unit
Lutricia and Lon did a great job getting me in storage as my first experience
Great place although I think they should have later gates hours. 9 pm is to early to close when some people work all day
Really good experience renting here with Lori
Off the chart service! Thanks so much Lori!
Awesome service from Lori! Five stars all day!!
Lori gave me outstanding service and helped me out a lot with my storage price. Thanks!
Very helpful and friendly. Lori and Sarah are a great team here!
This storage facility needs a lot of TLC. The office was not inviting at all. Cement floors nothing on the walls. Very cold. The grounds and units were unkept and in disrepair. It looked abandoned from the road. Employee was great very nice and helpful.
Space is clean, app makes access super easy and management is fantastic. The day I moved in I needed to switch spaces. Lori and Sarah were incredibly helpful and worked with me to get into a new space within minutes!
Thanks Lori for helping me with your Kiosk ins and outs!
Great experience here. Lori was very helpful.
Lori made sure I was taken care of, and even started her shift early. Great service
Thanks for all your help today , Lori
Lori and Lutricia and Jacob are great. Great customer service!
Thanks for all your help Lori! Lori and Sarah helped me find the best unit!
Great staff of Lori and Lutricia, Sarah and Desiree are really helpful too
Lori and Sarah and Lutricia are awesome!!! They helped us figure it all out! Thank you!!!
I'd like to know what the heck happened to this storage property? When we first moved our stuff here it was well kept and the staff made a point of keeping a eye on things. Now it's a dump plus our unit was broke into and the cameras don't work even
Storage facility do not have cameras pointing at the units only down the driving corridors which do not protect them when the gate is open regular hours. People break into units between the hours that the gate is open and the office is not open. It's totally ridiculous. If the cameras do not work, like I've heard, that is against the law, it gives the public a false sense of security and that can be a reason for a lawsuit.
Excellent job Lori and Sarah! They are always here for you.🙂
Lori was prompt, efficient & very helpful?
Lori and Olivia helped me greatly and I really appreciate them!
Once again the staff here have gone above and beyond to help out their customers. If I had to vote for just one employee Lori from Public Storage Edmonds 99 definitely has mine. It’s amazing they are here to help us day after day!
Very attentive service from Lori and Staci!! They walked me through my bill and showed me how to use the new phone access app. Very informative
Lori was super nice and super helpful both during move in and move out. She made sure everything was taken care of even when my move out was so sudden. The storage facility was nice and clean and the access to rolling carts in the warehouse really came in handy.
Lori does a great job here!! Great location and price and I always feel very taken care of, thank you!
Nice that I can pay at this location. I always stop by and pay with Lori, even though I rent in Lynnwood
Awesome location! Lori and the rest of the staff made my rental super easy and when it was time for me to move all my goods to my new location, it was Great! My rental was closed out on the same day with no hassles at all, all done very professionally!
Lori was great in helping my family get a unit all setup and going. Will recommend friends close by to use this place for storage if needed.
Terrible customer service from corporate. Non existent communication from corporate. Can not pay my bill by phone because they've witten down the wrong driver's license information for my confirmation. Constant rate hikes. Horrible security system. My unite was broken into. Police were disgusted to find no working camera where the jerks entered. Attorney General of Washington is involved in this shady company. Anyone with similar problems please contact the Attorney General of Washington.
Thanks for all your help with making a stressful situation not so bad :) Lori and Lutricia were great !!!
Lori is a terrific manager of this Public Storage facility. She definitely knows the business and was very helpful, informative, and pleasant to work with. She really went the extra mile to help me out. If I ever need long-term storage again there's only one place I'm going, to Lori's.
Lori was an amazing help! Closing my account and finishing up my papers
I just wanted to say that Lori at the Edmonds hwy 99 location is an absolute gem!!! She advocated on my behalf when a rent increase was about to happen and saved me a little extra money...I definitely could not manage the increase so...Ty you so much!!! Your help was greatly appreciated...😊😊😊
Lori & Luticia were very helpful today when I needed assistance quickly. Friendly, quick, flexible.
It’s amazing how a person can take your day from being a sticky hot disaster to completely making your day, and that is exactly what I got from Lori today. Not only was she helpful,professional and knowledgeable , but she was the most friendly person my son and I have ever had the pleasure of dealing with!!😊😊 thx again Lori for making life easy on us for once👍🏼👍🏼
My husband was given a devastating health diagnosis in November and we made a very hasty move to Edmonds to be near family. We stored our camper here while sorting out many personal concerns. Lori was helpful, sympathetic and professional. I recommend this business fully and enthusiastically!
Lori and Heather Q. were absolutely wonderful! What an easy experience and great people to work with!! I would highly recommend their services! 😊😊😊
Lori rocks!! Thanks for your help always!!
I have rented here since 2018. I moved to Olympia. Lori took great care of me and I want to thank her for that
Lori is great and super helpful. Can’t go wrong.
Friendly courteous and helpful service! Lori answered all my questions thoroughly. Its nice to find someone who takes the time to help
I have never had storage before and was apprehensive, but Lori made it a breeze! If you're new to the whole storage thing I recommend seeing her!
Lori gets 10 out of 5 stars! She should get a raise and a bonus!
Lori provided great Service. Really helpful. I like that I can use my phone to open the gate
Was here for someone else but almost noone there, no issues with the gate getting in and out.
Clean, and convenient. Lori does a great job
Lori was very friendly and helpful
Very thorough ! Lori left me with no questions and made the whole thing EASY @@
Lori was patient, helpful and courteous. Very knowledgeable about your app to open the gate and manage my account
Lori took great care of us, I rented here yesterday and brought my friend to rent today. Well managed place
It's sure nice to know that you have an employee that thinks of others. I have been here for years and it's been a long time but you finally have this place kept up. Lori has done an amazing job and I really truly appreciate her. You have an epic employee here. Thanks for taking the time to help me, Lori
Great price and great customer service. Lori really found us a good storage unit at great price.
Lori was very good at helping me set up your app and helping me with my payment, thanks so much
3rd day of snow nobody take care about entry in storage or safety of people getting in and out..menagment didnt spend a penny to deiced entry of storage.. this is not way to run bussines as this... every year same story .. SHAME ON YOU ...
Lori has been a huge help. She's always been accommodating during our 1 year of renting units here. Thank you for everything Lori your the best
Lori has been great. She helped me with the online rental and especially with the move in.
My family’s 3 bikes were stolen here. They said they had no cameras and didn’t do anything about it.
No good. MANAGER DOESNT CARE. 2X STOLEN STUFF. One time for over 3000$ they know who is this but they don't do anything! And letting the same people broke into again and again.
Great place to get rid of clutter.
Very helpful. Rented a storage place here
This is my worst experience ever with the storage unit I rented a storage unit for two months at this place. Most of my electronic was stolen. Even my clothes was stolen. So we talked to the office and they give us the district manager number his name is AL ALLEN and we tried to call another district manager her nam MARINA but no one answers. So if you're looking to have your stuff stolen and not get any customer service whatsoever come to this place.
So far this place is great and the staff are just as great very good price 👍👍
The storage unit it self is good it's well kept for the most part and it's a comfortable place to be most of the employees are very friendly and helpful and I've never had a real issue with any of them before but I have had a issue with this places leasing agreement and it's interesting way of wording things which I've gotten to come to find has allowed them to raise our rent about every 3 months making our rent after about 2 yrs of being there a great deal more then when we first originally got the unit we didn't realize because it said in our lease that they could raise our rent as often and as much as they liked as long as they gave us 30 days notice that it ment they would practice using this little tid bit that seemed so unimportant at first so freely and often so now we have a unit that's a pretty decent amount more costly then we ever intended and it's really very inconvenient to consider having to move out to another storage unit because of the cost becoming more then we would have wanted to have to pay so it puts us in a pretty tight position and so I looked on the BBB site about issues others had tried to seek resolve for through the BBB site and found it to be rather disturbing that when ever anyone had tried to address this issue with this storage that what happened was they then raised the peoples rental amount to a very high amount one that was almost insane to expect anyone to pay for a storage unit but since they gave a 30 day notice it's allowed. So due to that information I found I had to decide it's not worth it at this time to even try to go up to bat against them about the crazy high amount our rent is now and so if your on a fixed income or your not in a situation where your going to be able to handle a regular raise in your rent amount then I would recommend finding a different option for storage just to save yourself time and lots of money and wish I was aware of this slimy little trick that they have found to use pretty easily to make more money then I would have never even thought twice about getting a unit here so I hope this helps anyone who's thinking about getting a unit here if you can avoid it then that's gonna be your best bet especially for your wallet. 💸💸⚠️⚠️
Ria was dope! Super nice 👍
Shelbie was extremely helpful!
Thanks shelbie for the great service!!!
Shelbie and Rea were great. I would highly recommend both. PS, they will not help move per management!
Shelby provided the best customer service went above and beyond to help
Shelbie did a great job helping me get my storage today!
The staff at this location were responsive and committed to satisfying the customer. From the phone calls before we arrived up up through the registration process. This team promptly returned calls and worked to clear up some confusion when it appeared we had reserved 2 storage spaces.
Shelbie was very kind and super helpful! It’s always nice when there’s great customer service.
Shelbie did a good job and I'm happy with my storage!
Was looking for a good storage area with great customer service. Shelbie by far exceeded in all aspects of what I was looking for.
My friend Mike got a storage unit here and the staff was super helpful and friendly. Shelbie helped show us around and explained how everything works and the best way to maximize our storage use here. Definitely ask for her when you go!
Great customer service! Shelbie does an amazing job at managing this property!
Clean space. Friendly staff
Shelbie is the best property manager I've ever dealt with! The property is so clean and easy to get too! Thanks girl your awesome
We love the woman here her name is Wendy . We mostly chose this storage place for the amazing deal we got for a large storage unit and because she was so nice . Im sadly giving less than good stars because the company decided to raise the rate by 100 dollars without any warning after only being in the unit 4 months . We weren’t in Seattle so we couldn’t move any of our things . We were so sad about it .
I used to think this place was great. I had even recommend it to my partner - we joked that we had His and Hers storage units. NOT ANYMORE! He's trying to close his unit out today and but Tia, who is currently working there, is really unprofessional and difficult to work with. She spent long periods of time away from the office (first for lunch which is totally understandable but when we came back to look for her again, we waited 45 minutes and we weren't able to find her even after doing a round). When I got back, I called to ask for confirmation that the lock was removed she refused to walk back to the unit and check meaning he has to drive back to the facility. I'll be closing my account out after this interaction as well.
Great customer service and sign-up efficiency. Lutricia and Shelbie were friendly and professional.
Shelbie and Lutricia were great help getting me settled in and closing out my account. Recommend this spot for storage needs.
Lutricia and Shelbie were such a huge help for me and my daughter today!!! I appreciate all of your help guys!!!!
They've been a great help, Shelbie Lutricia and Wendy are always so friendly and helpful.
Henry was polite, helpful and gave me great input on what I might need and what to consider to make the rental space safe and convenient. He was very courteous when I came in and he was helping another customer and the same to the next customer that came in while I was securing my rental. The facility is conveniently located and I got a ground floor unit for a really good price. I'm very happy with my experience so far.
Dealing with the manager Shelbie was great, she nice and helpful.
Shelbie was the literal best! So helpful and pleasant. I know Shelbie isn’t watching over my stuff personally but I like to think she is. People like Shelbie make all the difference
Professional service. Clean space. Easy accessible.
I have used many storage units for many years. Most of which had consistantly poor customer service. This location has been a breathe of fresh air. Wendy and Lutricia are wonderful. Easy to talk to and genuinely friendly and helpful. It luckily also happens to have the besg prices i could find in the area by far, but if i had to pay more here than at some other places, i would without hesitation. The staff and environment absolutely make it more than worth while! Thanks guys! P.S. - Shelby is another terrific employee with amazing customer service etiquette!
Shelbie is the manager at this establishment and I have to say she does a killer job. I came in earlier today just looking for pricing on specifically one kind of unit. We went to go check it out and she said "If what we look at isn't what you're looking for I will look up other Public Storage places in the area and give you some price comparisons of whats available." So we go check out the unit, its exactly what I was looking for and the price was hard to beat.. So I asked if there was another available unit maybe a 10x10 indoor unit for some house items. We went and saw that one, again that was exactly what I was looking for. Shelbie was extremely helpful with finding the units I was looking for and she would go above and beyond for people that aren't her clients to ensure they get the storage unit they are looking for. I appreciate you Shelbie for all that you do!!! #100
Really good experience here .
Shelbie was GREAT. We had a couple appointments the other day and we called just before closing and she offered to come in early next day if needed. We did get unit next day when our movers truck showed up. Shelbie was very easy to work with and informative. I recommend and pricing was good.
Lutricia was very friendly and helpful good people
I was looking a self-storage and stopped by to take a tour. Shelbie was the manager on duty and she was very helpful. She showed me different size lockers and she even researched the prices at other nearby Public Storage locations.
I went in to this location searching for a storage unit, I was having a pretty bad day. just kind of pricing units today but I found the girl that helped me at this location I believe her name is (Shelbie) to be very helpful and attentive to my needs in finding a storage solution. She took time to show me all of the options that might fit what I am looking for and even showed me how to use their website to do that same. I dont have allot of experience in searching for storage units but I would say from a customer service standpoint the place was top notch. Hope this is helpful for someone that is looking
they quickly raise the rent on the unit ... in six months raised rate by 30%/month!!! in the past 6 weeks the elevator in the main building has been non-functioning EACH TIME I've visited the unit. they staff says they have ordered repair and the repair happens and then fails within hours ... maybe time for corporate to put a crowbar into their wallet and FIX the DAMN ELEVATOR!
Shelbie in the office was great! She it was a great experience working with her. I own a moving company and go to storage facilities all over the place and she was by far the easiest person to deal with even when complications came up she was able to fix them right away!
I was treated so well by Wendy and Shelbie who work here. Driving 1200 miles trying to make it there by 5pm because of the truck return the next day. They arranged to be available in case I arrived late. Upon arrival the entire process and logistics were smooth, easy and friendly. Thank you so much for going the extra mile for a new costumer!! I highly recommend this Public Storage Location!!
Great staff...iffy elevator. Luckily l don't need an elevator for my unit.
Wendy & Shelbie are extremely knowledgeable about the business they run & also extremely helpful & kind & accommodating and I highly recommend them to anyone with storage needs 😁😊
Shelby helped make a stressful day much less stressful. I received a call from Public Storage yesterday about my not so wonderful lock I chose when renting my space. We were in a hurry and overwhelmed after cleaning our my mom's house and just grabbed a lock. Sure enough I checked on my space and I had not properly locked it up and to make matters worse I could not get my lock to engage after I put it back on. It was closing time but Shelby took the time and helped me purchase a new lock and she even walked back with me to my unit to make sure I had everything I needed to secure it. Shelby went that extra mile of customer service that is very seldom seen today. Thank you Shelby. And a great big shout out to Henry when we rented our unit, you were helpful and patient with me during a chaotic time.
Excellent service. Both staff, Wendy B and Shelby R have been very friendly helpful, knowledgeable and gave great service. The storage place is clean and well kept and the unit I rented was clean and swept. The check in process was very easy and I appreciated that staff were knowledgeable enough to answer all of my questions. This isn’t my usual gmail but I could only get to the posting area within user name and email.
Shelbie. Helped me find the right size. Space I needed. Showed me several. All while being personable. Great customer service with a great sense of humor... I would hire her for a position with my company in a second
Whenever I need to visit my storage unit I hope Wendy B is working. I know she cares a lot about her customers and making sure my unit is secure and she’s is always friendly and willing to answer my questions and help! Because of that this is my favorite and most trusted storage in the area.
Wonderful staff and a great location! I had a great experience here and would recommend it highly!
This is a great location and the staff are super nice. I would highly recommend.
Wendy B. and Shelbie R. were very helpful and friendly! I highly recommend this storage facility.
Bring your stuff; leave your stuff. Simple!
Awesome facility! Wendy & Shelby are fabulous, very knowledgeable about the facility. I’d definitely store here again :)
The facility is well managed and I felt that my property is going to be very safe. I was also assured that if a problem does arise that they will call me and keep me updated. The management was very helpful and it was such a quick and easy process to get in.
Quick, cheerful & efficient service by Wendy & Shelbie.
Great service! Lisa listened to my concerns and worked on finding solutions. Best of all, she was able to find discounts for each of my units! General expectations (that are not necessarily there at other facilities)--no musty smell in any of the units, even the one we've been in for over ten years! Many choices for size, indoor units, units with outdoor entry. Great place.
Quick, easy and great service from Steve! 5/5 would recommend.
Wendy B was awesome over the phone to set up a storage unit. She was very friendly and thorough going through all the steps to getting me set up and answered all my questions confident
Julie was great!! The office looked great. She has a very open personality and took her time with me and my son.
Julie and connie were very nice and helped get the Unit i needed. Property was good and space clean.
I had a good experience signing up for a large storage unit here. Wendy B. knew exactly what to say and do to make the experience as easy as possible and I got a good unit in a quiet area of the compound which made my first load easy to do. Prices seem better than in Seattle and it is not hard to reach. It is also one of the few places I could find with a 10'x30' spot.
Great customer service experience at this location! Wendy who helped me through the process of getting unit went above and beyond to help with questions or concerns I may have had. 4 stars for the bathroom not being open outside of business hours
The rental process was smooth and I was provided w/ a small unit that I can afford. Wendy was extremely helpful in getting me setup. I recently upgraded to a larger unit and again was impressed w/ how Wendy walked me through the rental. Thanks Wendy, for the ease and painless follow through. I will definitely stick with Public Storage just to be sure I get the proper attention I need to understand what I get.
Great staff and convenient location!
Not only did Wendy H help me find a storage unit close to home downtown but she sent me to Wendy B to pay my bill. Didn't know I could pay at any Public Storage. Thanks ladies, great team work!
Wendella is the most respectful and helpful person in customer service. She made my transition very painless. Thank you so much!
Very professional and friendly staff. After I reserved the unit, they followed up with me as promised. Helpful at every opportunity. Four stars is only because I think the prices are a little high although I do not think they are not competitive within the area. Thanks Wendy
Very fast check-in and friendly service, worked with Wendy.
My friend rented a unit yesterday...semi emergency situation...Wendy was the person who helped her get the right size unit, walked her through a the paperwork, took us to the unit so we knew exactly where to go. Very helpful ..and the southern drawl was so cute...that added just the right amount of "welcome home" to a frantic situation.. Thank you so much for all your help..
Wendy H. was great to work with. We had trouble with the call center misleading us but Wendy took the lead, which made a difficult situation turn out positive.
Wendy was a great help and very informative! I appreciate the help!
Wendy H. I came in to buy some boxes last week . She was so helpful and super friendly. She was so busy she still made sure and acknowledged me while I was waiting . I was super happy with her service.
Exceptional staff, fast signup and a good selection of storage units.
Wendy H was a great help! Quick and easy 👌🏻
Wendy B was super helpful and friendly with informing us about our storage options. I originally thought I was going to a different location with different prices and she gracefully let us look at the correct place but because of her friendliness and genuine nature, we decided to pay the $11 extra for the same size unit with wood flooring instead of concrete. The facilities were also a lot cleaner and more inviting than the other place. I highly recommend this location for your storage needs!
Wendy is very helpful here. Thank you guys
Great customer service, very helpful and honest
Henry was very kind, courteous and described everything very clearly. Moving in to my storage locker was easy. When my locker use was complete, Wendy was also awesome and made things easy. She also helped with suggestions for moisture removal in the locker. Great experience all around!
Clean affordable units and Lutricia Lori and Wendy are all very helpful and cordial... Thanks!
Henry has great customer service and was very thorough with the new unit rental process. He answered all questions and assisted with all of our needs. I will definitely be recommending this Public Storage location to everyone searching to rent a storage unit. Thank you Henry!
Wendy was a rock star ! She took care of me smoothly and in the most professional fashion.The experience was very good ! I would recommend that place because of Wendy's hospitality alone , not to mention the great location.I pulled in there heading to Everett, so glad I did ! Wendy B. certainly made my day !
Great place. Good experience with customer service. Very patient because I had a lot of questions. I will do business in the future.
This was a very helpful location and I recommend it to all my friends.
Wendy is great! She even remembered my name when I came back 😊
I had a great experience! Everyone was very helpful and made sure that all my needs were met. Wendy went above and beyond to help me and was positive and friendly. I would recommend this location to anyone needing storage.
Wendy B. was very friendly with information and helping me get my bill paid for another location. Very knowledgeable about Public Storage information.
If I could give this facility zero stars I would. We got a locker last year and haven't had a problem. Someone recently broke into our locker and stole a lot of our stuff. Public storage has been not helpful what so ever. The insurance we were paying for didn't cover anything we had stolen due to the fact we didn't take pictures of everything in our locker. The facility said they would look at the cameras but they have not done that. They also stated we could possibly get a prorated refund back from our locker which they just denied us. Don't waste your money or time. This place is disgraceful and does not have good costumer service at all. The lights in the building also were not working and neither was the elevator.
Julie and Lisa were fantastic with helping me obtain a unit and were very patienet with me.
Julie was great! She was very helpful with getting me set up with my storage unit.
Tiffany is very nice and helpful. She's also very courteous, funny and has great customer service.
I've been at this storage complex for 5 years and they've been great. April was really quick to get back to me whenever I contacted her with questions. Julie answered all my questions and was very nice and informative. Great customer service.
The place is well maintained. I was having a little difficulty with the change in management, but the weekend gal, "Tiffany" stepped up and took care of everything. Thank you!
Henry was very helpful! Thanks Henry!
Staff (Madison and April) is very friendly and helpful, prompt, and clear about storage information and fees. The grounds are nice and clean. Only wish they would prorate rent when moving out of a space, they currently do not. I would definitely recommend this space!
Tiffany at Public Storage was very kind and friendly. Thank you
Great location for me and I like that it cost less because my unit is on the second floor.
April was so helpful and awesome! Made the whole process easy and pleasant.
Tiffany was very helpful with showing me around this location and helpful in helping me decide to get a unit at this location or not.
Lutricia Lori babes and April are fantastic.
April is an all-star! She will do anything to help your moving process not so stressed. Plus she always smiling! Thanks April!!
I love this spot because of the most awesomest Aprill the Manager. She is a customer service genuise so friendly so caring so much time for the customer. I am glad I got to this storage.
Nice staff and good location, Lori and Lutricia do nice work
We’ve had our unit for around two months, everything was fine in the beginning. However, for the past couple of weeks the gate has been broken so it’s left open all the time. We asked and they had no idea when it would be fixed. Then, we went to our unit one evening and realized that someone had tried to cut the lock. Luckily they weren’t successful but when we complained to the person working she basically said she didn’t care and it doesn’t happen that often. She said there was nothing she could do because we hadn’t purchased their lock and proceeded to start an argument with my husband. All in all completely unprofessional, we will be moving our stuff as soon as we can.
Public storage here in Edmonds has been fantastic. Both Madison and April make the experience of having our storage a great experience. I recommend to anyone in the area!!
Very clear explanation of cosrs. Clean and friendly facility.
Judy and Henry are great and helped out a lot. Go There!
It's just a storage locker, I'm trying to get rid of things I've had there for years!
april (the manager) makes all the difference at this public storage property. she is so knowledgeable and helpful that you'll be glad you chose this ps! we decided to move our stored goods out of the area while we were .....out of the area....as you might imagine, we were concerned about all of the details. the moving company we selected told us that dealing w april made all the difference in the world. they reported that she took care of all the many details to make sure they were able to get an estimate, and collect our things. every time we have contacted her, april has responded like a pro! she's simply the best. thank you, april.
April is very helpful and knowledgeable she runs a very good place
Babes and Henry are very helpful and kind. I totally recommend this location.
Nice being able to pay at any branch
Lori helped me get storage the other day and Lutricia helped me too. They did a great job
I’ve had my storage unit for little over a year now and it’s always nice to see April when i make a payment or just have a question. I’ve recommend this storage unit because of the outstanding customer service that she provides. Thank you April for all of your help.
Great experience April was very knowledgeable and fast paced. In and out in no time.
April is always enthusiastic to help. 5 * customer service, above and beyond the norm. Thx for making storage use simple and painless!
Lutricia, Lori and Julie are friendly and helpful with any question or concerns. I'm able to access my unit even with my work schedule. Everything is secure and easy to get to. Great experience
I forgot my Code... went into the office and April was working. She asked me some simple for me to answer questions looked at my id and gave me my code... Just a nice person. Super clean facility... thank you for all your help! awesome.
Lutricia and April are always very helpful and accommodating. The place is always clean and organized which i greatly appreciate, because it makes it easier to get the facility on foot or with a cart .
Staff is always so helpful.
Portia at Edmonds Highway 99 (Aprils Property) was able to give me efficient and cortious service. A few months ago the service wasn't as efficient as I had wished. More people like her needs to be hired!!!
Lori & Lutricia were extremely helpful
APRIL is the most service centered property manager I've ever dealt with, I'd rent a new unit from her daily if my needs were such. Thank your for hiring someone that has the customers best interest in mind. I greatly appreciate her.
Good management, reasonable.
Great customer service, and April is so helpful.
The people here are so nice!!
This is an awesome Public Storage facility. April was so helpful and pleasant. She was very kind to us even though my kids were noisy and knocked over some boxes. I will definitely recommend Public Storage to my friends. Thanks April and Public Storage YOU ROCK !
Julie and April are pretty nice staffs. They are pleasant. They help us to set up the process to rent a storage room. You should find them if you are in need!
First time getting a storage for myself. And Babes was there to help me she was so sweet and helpful. Answered my calls and replied quickly. A wonderful experience! (Thank you Tita Babes!)
The employee Ronnee was so nice and helpful that I decided to rent from them.
April is great property manager and very friendly.
Experience couldn't have gone smoother! Ronnee was the lovely lady helping my wife and I out. She was very knowledgeable and polite. Definitely happy we chose this storage facility!
April and Julie and Ronnee are very professional and courteous. They helped me with all my storage needs and questions. They also have a variety of box sizes and paks. Very clean too. Must rent here.
Ronnee and April were so fabulous! I was in a pinch and was able to get a storage unit quickly and with a smile! Great customer service!!!! Thank you
I would give April and Ronnee 10 stars if I could. For me -- in the midst of a challenging move -- their assistance and their helpful suggestions were most welcome. Security and convenient location were my top considerations. When I interviewed the storage facility a short drive down the road from April's, the manager there said that there had been 2 break-ins the week before, and that "they were just part of the business." REALLY? I don't know of any person who would feel secure with that bad attitude! The fact that April and her husband live on-site at this facility, and are always aware of what is going on, made my decision to reserve a storage space here an easy one. It just feels secure. In addition, April & Ronnee were wonderful sources for info on everything local: from where to recycle old magazines to the closest place to rent a moving van. Kudos to both, and many thanks!
Friendly employees, good options. Prices change constantly, so keep an eye out for a good one (once you reserve your price it stays there)
April was very helpful and helped us in a time of need!
This has been much easier than I could have ever expected.April, the property manager was super helpful and a joy to talk to she was very clear and communicated everything we would need and considered what would work best for us. Helping people move several times ive experienced some crabby folks, in the storage industry she was awesome. I highly recommend This specific location.
Clean and secure. Quick check in process and super friendly service. April and Julie answered all our questions in detail!
I want to thank Lutricia, Lori and Ronnee for taking care of my stuff and always being friendly and helpful..
April & Julie are extremely helpful & a pleasure to work with!! They have helped my daughter & I on numerous occasions with questions & concerns.The property is is always clean. I most definitely recommend this location!
I've only done my reservation but April was quick to call me back. I came in the next day to view the unit is was going to rent. I was looking for a 10x10. I'm a little older so she showed me an down stairs I asked the difference between downstairs and upstairs. She was happy to show me. Other than price which I understand there a BIG difference so I chose upstairs. I asked her total move in she informed me of everything that's needed and we talked about items needed to secure my items. I can't wait to do my move in process she went above and beyond and I really appreciate it. Thanks April you made me feel like you really care about me and my belongings and not just renting a unit. I recommend this location.
Lutrica, Lori and April are great to work with. I recommend this place.
I love the convenience of this location and the staff are always friendly and helpful. Professional location. Thank you for your great customer service.
April was awesome didn't have the price do she spent a good 15 minutes helping me find a location at a price a price I could afford. Great customer service it was awesome. Glad I came here.
April is awesome. She helped me alot, found the best size unit for the best price. She was very knowledgeable with the questions i had, things i was storing and the best way to store them. She's top notch and good at her job. Thanks April, you made me feel really welcome.
My daughter stored her belongings here over the summer before she moved from Seattle to Bellingham. We could not have been happier with the experience. April was a wonderful, warm, and thorough facility manager. She explained everything clearly and made sure we had everything we needed to move my daughter's van full of things into a clean, quiet second floor locker. Moving out was equally pleasant, and April helped me with all details on closing the account. This was my first experience using Public Storage and this particular facility gives a good name to your entire company. Thank you!
Only wish I can rate them with zero stars... Storage area has a strong ODOR that makes me throw up at every visit. Elevator is always OUT OF SERVICE and this location have the WORST CUSTOMER SERVICE ever!
April is attentive and friendly every time I access the property. She clearly explained the Perfect Solution Storage Insurance Program and the related questionnaire. And knowing that there is someone on the property even during off-hours makes me more confident that my belongings are safe.
April has been a blessing she helped me with managing my unit and what I need it for. Thanks for all your help the space size is perfect for the use. Your my guardian angel.
This place is conveniently located, well kept, and safe. April was always very kind & attentive and provided excellent customer service.
April you are the best! Thank you for your help:) you've made my move so much easier
The staff are great the nicest people. April your awesome
I would like to share my appreciation for April and Public Storage. I am at this facility a few times a week and can always count on a greeting, a smile and assistance that helps to make my workday easier. Thank-you.
Lutricia at the Highway 99 Edmonds location stayed late and got me done within 20 min. That was about 17 min after their closing period. Lutricia was incredibly respectful with how prompt she wad and the experience was 5 stars, for sure. I am proud of my decision to go with Public Storage due to this experience. Also, April came in and was rather chipper as well. Experience was great ladies...keep up the sales👍👍👍👍
April keeps the place clean and presentable and is always there to greet us with a smile.
April was very helpful showed me several units and made me feel welcome. So glad I came here to rent. Thanks for every thing April.
April , property manager is a great representative of her company. She is warm, welcoming and efficient. Go to her she goes the extra mile. Than you to public storage for hiring such a wonderful manager. Made our so much easier.
Excellent customer service! April was super nice and very helpful! Thank you April,,,,
I came in to make my payment and April was so nice and friendly . Just a real pleasure to deal with .
Lutricia was extremely helpful. She helped with several things that were out of the ordinary. She did it all very efficiently and very pleasantly.
Easy to reserve unit! Helpful staff. Babes was a doll. So sweet and helpful
I reserved a unit online on very short notice. I went in and met the manager April the next morning and the unit was ready to go! It turned out that I needed a bigger unit and April was great in switching me over. The place is clean, well maintained and access is easy. Great experience!
April has been so kind, savvy and wonderful. I've run in here very stressed and she's an oasis of calm every time. She even found just the right box package for us thanks to the merchandising video she happened to be watching on my first visit.Terrific service!
Latricia and April were fantastic and super helpful.
Babes was helping me for my payment and she informed me how to get it cut and excellent service and very pleased with the service
I walked right in no appointment and Babes was busy but made sure I was acknowledged and she showed me a space and was just an all around great gal. Thank you so much!
Babes was a huge help in securing my new storage unit and was very helpful and welcoming. Glad to rent here!
April goes above and beyond to help great place to store your stuff
The company I work for uses this place and I also have a storage locker here. I am in and out of lots of storage facility's for my job. The customer service is great here. April is very easy to speak with. And watches out for the customer. I would recommend this place if you are looking for long term or short term storage thanks Justin
Came in to the Edmonds Public Storage this morning with my dad, April runs a tight ship! Containers and maintenance looked great! Our personal representative was Lutricia, she was very friendly and professional. She explained everything thoroughly and in a timely manner - couldn't have had a better experience! Thanks again Lutricia!
Excellent check-in process! April, Property Mgr, was well prepared, efficient, timely and very helpful!
April was friendly and helpful with my move in. Answered my questions property was nice and clean. Nice and easy process. Good place to be
April was really helpful when I needed to transfer my unit. Going to a lot bigger size can be overwhelming but she helped me feel ok. It was a great and easy experience. I like this location and didn't want to have to leave the location. I've always been happy here
Lutricia and tom did a good job. Very helpful
April was amazing. She's super nice and the place was nice and clean.
Needed a storage unit and so glad I went to Public Storage. I have known April for several years and felt confident my stuff would be safe and secure with her in charge of the property. She showed me a couple of units and at no time was there any pressure to pick a unit. She asked questions to determine what size would be appropriate for my needs and showed me two units she thought would work best. I went with the 10x10 and all my stuff fit perfectly. She explained the monthly billing process and all the ways to pay your bill. I may be a little biased because I know her husband, but you should feel confident that April has your best intentions in mind while she is on the job. The facility itself was clean and well lit. She knows most customers by name which feels rare in this day and age. They offer moving supplies should you need them and locks for the units. A truly great experience.
I've had nothing but the best service here. April is amazing. Always goes out of her way to help the customers here. Even some of us older generation that can really use the help. Always ready to answer my questions or able to help me with solutions to my situations.
April is the best. She been very helpful and accommodating all my needs. She's always answers my questions says hello and waves to me. This is the place to go.
The service here is AMAZING!! April is very friendly and will help you take care of all your needs! I feel very happy and confident knowing my belongings are all safe. Highly recommended!!!
Very easy! No hassle, very friendly staff. Made the whole process very easy, glad i came here :) definitely would recommend.
It was a great experience. First I was with Ken his prices were kind of high so he sent me to another property and I got the pleasure of dealing with April. She was very nice and helpful. She was even very nice to offer me a bottle of water. She even got a bowl and gave some to my dog. Not many people do that. I'm glad I chose public storage.
Julie was such a wonderful help while with our move in
April is a blessing in disguise in more ways than one. I needed a unit for my father's belongings, she was so wonderful from the time of the reservation all the way to the move in paperwork. She made my father's unit close to the door for easy accessibility for him. I even didn't lock my unit correctly she called to tell me so I could put my lock on the right way. Then when I came in to change my lock I found out we're related. But before all that she really was very helpful and really does answer my questions and offers to help when she can if I need it. Makes me happy to know some one cares about my father's things being stored here. This is the place to store your belongings.
Hi All : I wanted to write a review for the Public Storage in Edmonds at 23010 Hhy 99 in Edmonds.The manager there April is the Friendliest and best Manager I have ever met and worked with.In over 20 yrs of using public storage facilities in Both Seattle,Shoreline and now Edmonds.I own and operate a Trucking business for the last 20 yrs and use these facilities to park my trucks and equipment.April is very courteous,Knowledgable and Hard working.I have seen may managers over the years.April is by far the very best I have worked with,She clearly cares About the business she manages and runs.The property is always clean,well maintained and safe,thanks to her work.In addition she has always answered my questions and provided quick solutions for any of my concerns.Its Great to know I have a person like April working for my Parking and Storage needs.I refer all my clients needing storage space to her and her company at Public Storage. Sincerely : Jeff P.
These PS are packed in right next to each other - so how to choose? Just choose THIS one. Seriously, you know how, er, inefficient many of the folks who run these properties can be? April, the property manager at PS #23010 is an absolute dream. She's Ms. #1 'get it done', kind, thoughtful, and when you leave you absolutely know that all will be fine in your hands. In fact, I really wanted to go buy her a puppy. She's that lovely. This is your storage!
April was fantastic, she made my experience very good. The place was very clean and I felt safe when I had to get stuff in and out
Julie was very proficient and professional. She personally assisted me through the signup process and the process necessary to access my storage unit. Her personal attentiveness to service expressed proficiency, knowledge and understanding about how to effectively instruct. She is a fine asset to the "Public Storage Family". Richard
April is always so kind to me. She always meets me with a smile. Always answers my questions I would recommend this location to all my friends. I always feel welcome.
April was excellent she helped me get one unit to condense my other 2 into so I didn't have to get a third one. She even helped with merch. Carolyn was so sweet and helped me with all my paperwork. Between the both they are an amazing team. Glad to be there.
Truly one of the best storage unit locations around. Have always received the best customer service from April, whether it's making my payment or any help I need around the facility. Come check it out she will help you with all your needs.
April was really good and helped me out with my unit and all my moving needs. Very professional and very happy with the service I received.
I am always met with a smile and superior professionalism. April is amazing and I wouldn't dream of doing business anywhere else. Thanks!
had fun signing up for my storage unit with Carolyn and April yesterday. They make the experience enjoyable, and work well together. thanks ladies, Brian
Came in with some questions and April was so helpful. Absolutely awesome customer service. Thank you!
I went in the other day to ask about a storage unit and the first thing I noticed was how clean and bright it was. Then April was nice enough to take the time and explain the costs of the individual sized units and even offered me a 1st month free rent on a unit. I will certainly keep Public Storage in mind when I move and will definitely recommend your store to family and friends. Thank you for your help April.
April was very friendly and extremely knowledgeable.
Ryan was exceptionally efficient and helpful. He handled my problem with great confidence and resolved in no time. Thank you .
I needed storage & consider myself fortunate to have chosen to work with April. She has been super helpful about everything. She has looked out for me at every encounter. I think she is truly compassionate with the whole moving experience and ready/willing to help wherever she can.
Rodney's the best! Helpful & friendly.
It was a very pleasant and great experience. .. Redney was very positive and helpfull.... we looked at Maney storages, but when he help us and made us know everything it was the best choice for us... we are very happy with our deal .... thanks so much....
Great customer service, Rodney!
Rodney was a huge help today. Even called other locations looking for a better spot for my boat without being asked...very customer centric move on his part!!
Rodney was very very good he was very informative he showed multiple units and really was very professional and sincere
Rodney was very helpful and attentive in finding me the right unit for my needs. I used this location 3 years ago and he remembered me. I recommend if you need a storage facility in the area you should see him.
Rodney is very very helpful
Rodney is awesome and hilarious
Rodney helped me out. Very friendly and thorough tour.
Rodney was very helpful and made the transition for my father-in-law very easy. Thanks Rodney!
super fast and extremely helpful. Rodney was awesome! in and out
Fast, informative , and very pleasant. Rodney, made this a great first time experience renting a storage unit, and to boot, a very reasonable price!
awesome guy, very honest and extremely helpful!
April is awesome and very helpful
Very informative and kind, made sure I understood everything and if I needed anything else. Also gave me good tips. Rodney is the manager that I worked with.
Rodney called and had me set up with my unit before I had finished completing the online registration. The entire process took 17 minutes.
Rodney is really awesome. THANK YOU
The service was awesome! Rodney got me situated in my new storage unit in no time
Store your stuff here. Rates are decent. Rodney is very helpful and was quick and easy to deal with.
Rodney was super helpful and thorough in renting a unit to me. He went through all of the paperwork, showed the unit, and was courteous while doing so. I would recommend this Public Storage location based on his excellent customer service.
Rodney was super helpful! Very nice and accomodating! We are from Utah and moving our son up to go to college and needed storage until he could move into his apartment and Rodney made it very easy, even staying late to help us! Thank you Rodney!
Rodney was super friendly and helpful. Moving is stressful enough, so people like him really make the process more pleasant!
It is quite safe to park here, seems staffs here are very friendly. I would like to come back again. Make sure you bring your car cover if you choose uncovered parking lot
Rodney was terrifically helpful!!
Rod was awesome. It was easy to set everything up and the facility is clean and conveniently located.
Andrew was awesome and very helpful!
Rodney was a great customer service rep! Super useful. Was better than their counterparts down the street.
Quick and easy, very friendly
Great an safe place for storage
This place is awesome. Super friendly and helpful. Clean and safe. I will go to this place again and again.
Rodney help me out extremely well. Got me step up with my unit efficiently and in timely manner.
Rodney is a super nice guy! Very welcoming and helped us a lot. Five stars no doubt!
Quick, easy, and painless. We were helped immediately by Rodney who's pleasant attitude was awesome!
Very quick and friendly service! Got a storage unit same day hassle free. Ask for Julie
They're great and super friendly!
Great service! A++ Would definately use again.
The costumer service here it's great. And the manager (Rodney) was understanding and very helpful.
Sign up was painless. Storage area is great. Easy access, and clean.
Great customer service I feel very safe storeing my thing's here.
Rodney is totally awesome!
Came in looking for a box to ship a item to a client on the east coast. The guys there really helped me to come up with the size box I needed. Great customers service!!!!
We have used this facility for over a year now and always find the staff positive and helpful. Rodney and Art are awesome.
I would just like to give all the workers credit that I encountered at this location. They were nice and helpful and even when taking a lunch break, they would lend an ear so I could be advised. When I left they let me use a broom and dustpan, one lady employee went on her own investigation when I told her a homeless person had entered when the gate open, how scary for her, and what a loyal worker. I forgot my code once and I was helped. Thank you!
Susan says the really nice guy was very helpful and friendly. He helped me decide what I needed and to find the smallest unit possible for the money. Thank you!
Fast, friendly, clean, and competitive
Yesterday I needed to rent a storage unit fast and get moved in. Rodney was super friendly, helpful and professional. He helped make what could have been a huge hassle a positive experience. Thank you for making it so easy.
Great place. Well lit, clean, good location. The staff are nice, approachable and helpful. Rodney the manager is conscientious and was very helpful when I had an issue with my unit. I am please by the service here and recommend this location!
Really appreciate the kind, courteous and quick help from Rodney and Andrew. I'm going through chemo right now, and both young men were caring and helpful.
Very professional and helpful staff. Thanks Rodney for your help.