Public Storage Self-Storage Units at 23010 Highway 99, Edmonds, WA

Excelente

I got a unit for around $50 + insurance $15.. w/tax comes to $75. This is way more than we wanted to spend already. Just last night I received a notice the rent is going to be increasing ..so now we are being charged just shy $100 for a tiny 5x5 unit. **UPDATE I contacted Public Storage and they decided to delay any increases to our unit for 3 months. I guess it's something. Still not good enough though. We are probably going to be looking elsewhere.

Rats are in my unit and the eight $400 worth of storage deductible plus max payout for rats 250 if he continue to rent which is 300 plus dollars per month so I move out as fast as possible

Lori at Lynnwood WA Public Storage went out of her way to provide great customer service and help us out with our payments. Thank you so much!

Jenn is so awesome , good customer service she gave me alot of good information over the phone , helped me out with what i needed to know for when i move out there i know where to store my stuff

The new low for me in online retail experience. Followed by in person retail experience. If I type it out. My blood pressure will again go through the roof. In short......can you spell "cut labor costs"

Muy buen servicio al cliente por parte de America , amable y muy clara con la información brindada

Parking spots outside are not marked well but was told they will be painting new numbers soon. They were helpful once I realized I could not park my trailer where originally assigned.

This storage manager is absolutely disrespectful, and they are fraud me . Very very bad customer service and theft company and manager called “Hailey” very disrespectful and rude. Never recommend this place

No customer service whatsoever. No one returns calls or emails. Very unprofessional location. I regret renting here.

Haley was awesome. She is located at the highway 99 location in Edmonds Washington. She was very helpful and friendly.

I had a really disappointing experience at Public Storage due to a severe water leakage issue in my storage unit. On 7/22, I noticed water seeping from the ceiling/pipelines and immediately tried to reach the property manager for help. Unfortunately, my attempts went unanswered, and I didn't get any response to my calls. Initially, I had hoped to salvage a few items from my storage, but the situation got worse, and I ended up having to remove everything to prevent further damage. It was disheartening to see my mattress and boxes soaked with water, making them completely unusable. Despite several days passing since the incident, the management hasn't offered any support or assistance. Finally, they got back to me yesterday, and told me they will give me a prorated refund for my early move-out due to the water leakage. But for the damage, the property manager only stated that they do not accept any responsibility for the damage caused. Despite the severity of the situation, I have not received any additional assistance or compensation whatsoever. To make matters worse, I had also purchased insurance as per Public Storage's recommendation from their website, paying $15 monthly. They had advertised coverage of up to $5000, but to my dismay, when I contacted them, they informed me that I could only get $250 back with a $100 deductible. This was a huge letdown, especially since my mattress alone costs $1400. I want to caution anyone considering using this storage facility. It seems quite old, and the exposed pipelines on the ceiling pose a significant risk of water damage. Unless you have no other option but to choose this facility, I strongly advise investing in waterproof covers to protect your belongings. All in all, my experience with Public Storage has been extremely unsatisfactory, and I can't honestly recommend their services to others.

Haley helped me get my payments taken care of when the system wasn’t working! If she’s working she’ll get you taken care of!

Haley was great and very helpful!

Was pleasantly surprised at how clean the facility was.

If I could give more than 5 starts for Haley I would! She is the best and helped me through a lot of stuff with my space!

Haley, the property manager working last Saturday was very helpful. She took time to help with figuring out a solution and updating access codes for multiple units. Thank you, Haley.

Jenn is just an unbelievable human being. Very detailed, thorough and diligent. Very professional and happy perosn who is willing to go above and beyond to provide for excellent customer service. I highly recommend her for higher leadership position. Thank you, Jenn. All the best

Regina was very helpful and courteous with a wonderful aditud that I would expect everyone to have on this business.

As a new tenant, I have dealt with only one employee, Lori. I hope she is indicative of the other employees and the company: she arrived exactly on time, was knowledgeable and efficient, and helped me obtain precisely what I wanted.

Ive been here a few months , seems nice . Clean property and secure. The only thing i dont like is that ive gotta get out to push key pad....in and out. Thats not very customer friendly in todays tech world. Atleast have it be able to ac t ivate from my phone via an app or install pressure pads on exit side, and new key pads that allow me to access from my drivers seat