Public Storage Self-Storage Units at 4505 Auto Center Way, Bremerton, WA

Signed up online today, chose today as the move in date, loaded up my care (took about an hour) and went to the unit. There was no one at the property to unseal my unit and no instructions given about how to unseal it. I left a message and did not hear back at all. Don't use this location's service- it's very poorly managed and zero response time as I never heard back about my issue. I had to go home, cancel everything and find another place to use.

I just got a storage unit for the first time, and Marsha helped me out. she was the KINDEST sweetest soul and had the best conversation and was so helpful. she’s absolutely a joy to the world and made my experience SO easy.

Tracy was great!

Tracey did a amazing job.

Tracy is very helpful and pleasant to work with!

Tracy always takes care of me! Love it here

They were very helpful and renting the space was a very good experience!

Tracy was absolutely wonderful! She made sure to explain everything very thoroughly. 10/10 would recommend

Rental have doubled in last 3 years. Leaks and lighting issues persist

I just want to say I am absolutely thankful for Fawn She went. Over and beyond customer service calling in to make sure my Unit was ready for me to move in on her day off. She's absolutely amazing. I wish I can give more stars to her and her customer service.It's hard to find customer service like this. Absolutely thankful enemized.

Great customer service.

Property manager answered all my calls in less than 2 hours, very helpful and a pleasure to speak to! Thanks tracy!!

Tracy at the Bremerton auto center location was extremely helpful! She helped me locate a storage unit I needed asap that was medium size. Even though it was at a different location (still public storage) she made sure that I had a place to put my belongings today. She was extremely nice and professional! I am so greatful. It was a great experience. Not only was the storage unit clean but the facility was too! I love the Bluetooth phone access where I don't have to worry about codes if I don't want to. Also the fact I could do everything online and over the phone and not worry about missing the office was top notch.

Great management at this location! Marsha and Tracy were so easy to work with and very accommodating to the changes that I needed with my storage rental. A++++++

Tracy has great customer service and got me in & out quickly! Great work.

Answered all of my questions about renting a storage unit. Friendly staff, clean property.

Tracy was amazing!

Tracy did an amazing job, thank you for your amazing support!

Tracy was awesome! Knew exactly what I needed and walked me around the yard to show how clean she keeps the site. Would recommend to anyone!! Update: I just moved out of my unit after most of 2 years and wanted to come back here and give another shoutout to the incredible staff at Public Storage Auto Center Way. Tracy saw me packing out my unit and came to lend a hand.

Tracy did a real good job and walked me through everything with ease.

Tracy is a great help to all!!

Tracy was extremely professional and polite. She helped with all of our needs and took time to explain everything so we were left feeling secure and comfortable with our new storage unit.

Ray was outstanding and a great help!

Tracy did a great job.

Tracy did a great job, very helpful nice person.

Tracy was amazing, this location has outstanding service and it’s a great price for what you’re getting. Highly recommend!

The site manager is helpful, very kind, considerate and very professional! My unit is easy to access. I pull up right in front of it and theres the door. No stairs!!! The site is very clean and I feel safe accessing my uinit!! I would give a 10 star rating if I could. My unit price is remarkable and more than fair! I highly recommend this facility!!!

This is a great location and super convenient with their automated gates via the app. Friendly staff to help you out when need be - Tracy is the best!

Tracy was great!

Very nice staff. Update 4/31/24 came here to help my friend get a storage unit Tracy was very helpful

Spoke with a lady there at the auto center way storage. I believe her name was Tracy. super friendly and resourceful. I'll be coming back there and telling my friends.

Tracy was really friendly and help set me up with my new storage unit

Tracy did a fantastic job!

Thank you Tracy for an amazing job and customer service .

Tracy was very helpful!

I don't think I can fully express how amazing Tracy is. I work for a non profit organization, assisting homeless veterans. I was trying to set up storage for my client and make sure that billing was taken care of. Tracy went above and beyond, taking the time to answer all my questions and make sure my client is taken care of. Tracy. I want you to know how wonderful you are. If I need storage in Bremerton I will not go anywhere else

The team that is working at this site is accomplishing what I thought to be impossible. They somehow strike a balance between the benefits of a corporate business and the incredible drawbacks. We had trouble with the shipping company that we used and I was so worried that Public Storage wouldn’t work with us on accommodations that were being forced onto us by the shipping company but this team made it happen. They genuinely seemed to care about helping us overcome obstacles. I often leave 5 star reviews for businesses that just meet the bar, but this team at this location went above and beyond while making us feel like we were humans. They were kind, professional and savvy at problem solving. Thanks, team.

Tracy was very sweet and helpful!

Secured a unit a couple of months ago. The process was smooth and Tracy was very helpful!

Very nice people and clean units reasonably cheap. Conveniently located

Clean and secure with a friendly staff. Tracy was very nice and helpful.

10/10 experience, Tracy was helpful and delivered quality customer service and help. She made things easy, and helped with every question I had.

Marsha was so helpful and awesome ! She made my unit change transition SEAMLESS & took away all of my anxiety!

Tracy did a great job!

Tracy is amazing! I was at this location yesterday afternoon to switch storage units. She is thoughtful, considerate, and efficient. I was inside signing papers and making payments for about 5 minutes. She went above and beyond to make sure that I had everything ready for my unit transfer. She provided a cart for me without my knowledge and called to inform me about it. She answers the phone when she can and if she can't (if you leave a voice-mail) she calls back! Which I feel is so rare these days.. Anyways.. I highly recommend coming to this location for your storage needs. The property is very well organized, always clean, and easy to access. The only thing I wish they had are earlier/later access hours.

Tracy did a phenomenal job!

Excellent customer service! Fran on the phone, and Tracy at the front desk were friendly, organized, helpful and professional!

My experience with public storage has not been great in the past but this property is clean and tended to and Tracy is the absolute best! Very friendly and helpful and went out of her way to make sure we had everything we needed.

I highly recommend this storage. Tracy, one of the employees , was amazing! She made sure I had everything I needed to get the job done!

Tracy was amazing. We are bbf now, if you need storage come see her.

I had a wonderful experience here! Tracy is a real gem, she was friendly and quick to answer all questions we had. Plus she has a good sense of humor! All around I recommend this place!

So I'm kind of busy trying to move my stuff into my storage unit right now but I just wanted to drop in and say that I adore you my storage unit

The lady who helped me get a storage unit (first time thing for me) was so incredibly helpful and answered all of my many questions with ease - after a year of being at this location I’m not sure i would give it a one star. The location manager is NEVER there nor do they return phone calls in a timely manner. They raised the rent without notice to an astronomical price. I was able to find a bigger unit for half the price with a written agreement on price. Would not recommend to anybody, even in a pinch.

Tracy was amazing and so helpful

Tracy was so friendly and helpful. She got me through the process quick and painlessly. Top notch service.

Perfect 🤩

The lady of this public storage was the nicest lady I've ever encountered I would recommend storing your stuff here 100%

A very nice lady name tracy helped me and my mom today get a storage. She was super helpful and so nice . All around great service , fast process 10/10 recommend. Affordable as well 👍🏽👍🏽

Office tenant did great at getting the rental set up for storage unit in a quick timely matter. Very attentive and knowledge.

Tracy is great

Tracy is great

Friendly, hard worker

Tracy is an awesome person she did a great job answering all my questions and explaining things about the facility.

What a wonderful experience to meet the front desk, lady Tracy who was very helpful and understanding and kept me from flipping out from bad experiences of the other places. Thank you Tracy I hope you know how much your help you help me and her I made a big difference there at the storage unit. Thank you.

Very friendly staff. They are willing to provide excellent customer service. I highly recommend using this storage facility.

Tracy did an awesome job! She helped us extremely fast, loved the service here.

Very helpful, tracy was very helpful and professional!

Tracy was such an awesome help! Got me set up quick! I would give 6 stars if I could!

Tracy was great

Tracy is a ray of sunshine and made my move in seemless. While the hours are generous, they are not 24 hours.

Tracy was awesome. She explained everything in detail and setup was super easy.

front desk woman is Awesome

Tracy did a good job! Thank u so much

Tracy did a great job and it was wonderful, easy, and informative doing business with her.

Tracy is amazing at what she does, she made everything clear and understandable and she quickly had answers to all my questions. Thankyou, Tracy at Public Storage!

Tracy did a great job.

Sierra,Tracy and Ray have been a great help. Very easy to get along with.

Tracy was amazing! Very helpful!

We were at the storage facility on 11/21/2022 at around 10:00 PM and the main gate was not working to let us in or out. The women working the facility immediatly came and inspected the gate and was unable to make it work. She then instructed us to use the other gate and she would call it in to be repaired which she did. She was very pleasent and helpful! Howerver, when we were getting ready to leave my son noticed that the front of my car was parked in the path of where the front gate would need to travel to open, in other words in was blocking the safty sensor. I moved my car to verify and sure enough it was me, so goofy. I informed the women at the desk and we had a good laugh and she canceled the trouble call on the gate. I learned something today for sure!

Tracy was really helpful and useful! Excellent customer service!!!

The manager and assist. manager were great, understanding and empathetic. But regional manager terminated my agreement for staying on property, after locking me (and others )in for being 5 minutes late to leave after 9:00 Pm closing. And they gave me less than 48 hrs to remove my belongings so I ultimately lost just about all of my meager belongings. I felt unimportant and degraded. :(

Tracy was amazing! She was extremely helpful and courteous during my transfer to a new unit on the property.

Tracy did a phenomenal job..she assisted me with all my needs and is very friendly.

Tracy, Very professional, and Charismatic excellent work !!!

Tracy is awesome! Very helpful.

Our business has a unit at the auto center location and we absolutely adore Tracy. She is always quick to help us in anyway and always so kind to everyone. We always have a good experience when Tracy is on duty!

Tracy is awesome! Very helpful&nice ty so much!

Tracy was absolutely wonderful!!! So friendly and helpful! Got me in and out in under 20 minutes.

Thank you Public Storage. Tracie has helped us several times while moving out, from the gate closing on me after entering my code, to getting an email that I had a balance due. She is friendly and provides great customer service. Thank you Tracy. If we need another unit, I will be sure to come see you.

Best rental experience I've had. The unit was just what I needed. It was safe, secure and well maintained. What really stood out was the customer service. Tracy went above and beyond. She's an excellent example of providing a great experience for the customer. If I need more storage in the future I'd come back because of her!

Tracy did a great job was very helpful.

Tracy was a great help, answered all my questions.

Tracy is very friendly, very helpful. She's the best!

Very polite, full of information :0)

Clean and well organized, Tracy was very helpful and professional

MOVE OUT REVIEW: I emptied my unit barely in time on the last day of the month, but was under the mistaken impression I needed to leave my keys and lock with the staff there and couldn't find a night drop for them. Got back there with the keys on the 3rd of the new month, and Tracy was super helpful, explained I should have just kept the lock and keys, and helped me get officially moved out and fix my bill to reflect as much. She suggested I call customer service while she talked to her boss on her end, and I got a phone call from her saying all was taken care of while I was still on hold to even talk to a CS representative. Excellent local customer service. Earned back the stars in my book. EDIT/UPDATE SINCE BELOW: Person on-site was helpful, and apologetic. He took steps to try to resolve some pricing things, but it was ultimately out of his hands. The access issue was incredibly frustrating, but it sounds like it may have just been horrible timing. I called the company hotline again and got a much more helpful and respectful person than before, who resolved some of my problems and took steps towards resolving others. Waiting to hear back about one particular issue that has yet to be resolved, but I'll add a couple stars now for good corrective customer service. ORIGINAL 1 STAR REVIEW: I have rented a space here for 6 months. Never missed a payment. In late December, I needed to put a bunch of stuff in my unit. I spent half of a Saturday sorting stuff and loading my truck, got to the facility a the end of the day, and found the only entrance to my unit so full of someone's junk that I couldn't even access my unit. I called the number and complained. I tried again the next day, and same thing! Huge rip off. I called and left a voicemail stating the issue and requesting some kind of compensation as it essentially lost me an entire weekend of productivity. Crickets. Never heard back. Fast forward a month and they try to raise my payment, and then the person I got a hold of through the 866 number was incredibly condescending. Horrid service. Use someone else.

I rented from Public Storage for over two years on two separate properties and the experience between the two was astronomically different. The service I received at the Auto Center Way facility was less than professional to say the least, but Ray (the property manager at the Kitsap Way facility) really went above and beyond the call of duty to help me out when I needed it. If you ever have any storage needs, Ray is the man to go see! If not for him, Public Storage would have lost all their credibility with me. Ray, if you're reading this, I just want to say THANK YOU again for taking a chance with me!! I know it was a lot to ask but everything worked out in the end and I'll always be grateful for your help! The world needs more people like you!!

Online rental was easy, contactless entry is a breeze. Tracy in the office was very helpful! Thanks

Tracy was great and made the service on getting a storage unit easy.

Tracy was so helpful and patient with us. Great service. And the place is always clean!

Fantastic customer service. I accidentally smashed my thumb in the door of my storage unit. When I went into the office, Tracy was there and she patched me all up. Thank you again Tracy!

Tracy was an amazing help!

Tracy did a get job helping me . Thank you for helping me get a new storage unit

Tracy was very nice and very helpful

The prices increased tremendously. It's not well lit and hard to get a trailer into. And the worst part is if you lose track of time loading up your trailer....the INSIDE gate pad shuts off with the outside one!!! TRAPPED until we could get ahold of someone in the company office, providing every thing but our birthmark to get them to open the gate. After the lecture about when closing time is. Next night as punishment for staying to finish emptying the storage unit......they made us wait 7 hours till they opened the gate at 6am

Tracy did a great job.

The most amazing experience with a storage company that I have ever been privileged to have. I might go as far as saying one of the best experiences I've been blessed with any business I have patronized. Tracy, the manager, went above and beyond for me. I had had a difficult day when I arrived at the storage after being two days later than I expected to be. After saying my name, she immediately knew who I was and said the most wonderful thing to me. " I've got your back.". Her professional abilities combined with her personal appreciation of my business was the most incredible surprise and I no longer was deeply in crisis nor panic. Being appreciated is an extremely rare thing when I hear every time on automated call systems that my call is important and please keep holding... Words are cheap. Sincere care in every possible part of renting the storage now has brought the bar up for every business I deal with in the future. A difficult thet in itself as my patronization of every business relies on how it treats me. Or I never go back. I was referred by a friend and I will be referring your company, directing anyone I tell to only talk and deal with Tracy. Everyone deserves excellent customer service. At least a great situation with the storage company can give a person a soul healing in personal worth which many people need . Negativity in life is self fulfilling prophecy. need any negativity which any ppconstantly battle to hold my world. I pray that God blesses her. She deserves our appreciation. Yet, also I hope your company realizes how above par Tracy is. I encourage your to properly give salary increases, comps, regular reference letters for any personal interests. Try not to ever lose her, as I believe you will never find anyone else even close to her abilities.

Tracy has been the best customer service representative I have ever worked with. I’m in the military, and I needed a place to store my car when I go underway. Tracy took care of me, she also gave me updates through emails and voice messages to ensure that my car safe. Thanks Tracy

Had Tracy help me and it was great, everything was quick easy and well explained

Great job Fawn

The best storage in brem. Excellent employees. Very clean.

Tracy was so friendly and very helpful with helping us. Thank you very much.

Tracy was super helpful made it easy to get the unit and really knew her stuff. Come here if you need a storage unit

Tracy was wonderfully helpful! Quick and easy service and thoroughly helped me find the best unit to work for me! Excellent service!!

Tracy was super to deal with!

Tracy was wonderful and made me feel secure to store my valuables. Very professional!

Tracy at the front counter was extremely kind and helpful with finding me the unit I needed! made the entire process quick, easy, and painless! unit's are very easy to get to and the gate even has an option for wireless access which is very convenient!! highly recommend using Public Storage!!

Tracy is wonderful and very helpful!

Holy moly! What a fantastic experience. Tracy was incredibly helpful, supportive, and funny. She contacted me multiple times to be sure I was okay. She went above and beyond. Best Service EVER!

Love it

Tracy, was so helpful with my decision making and I loved her personality she made the whole experience very relaxing and fun

I Highly recommend Public Storage, very professional people and great price. Great costumer service. Thank you Tracy for your help!.

Tracy did a great job, and was very help, and I was so grateful for all of her help.

Tony is great! Although, forced to let the unit go Tony was sympathetic to my financial situation and position I was forced in due to Covid. The other managers were nice as they had to call due to company policy, Tony wanted to check in with me. Kudos on hiring someone with compassion.

Amazing service, easy and fast same day rental. The inclusion of locks and insurance really made the process stress free. I am so happy I chose them! Tony is a very professional, hard working man to ensure your stay is just as wonderful. I know there isn't much availability in this area, but well worth the wait to get in!

Stellar customer service. Tony helped with a locked placed on my unit immediately and was very polite. I would 100% recommend this storage facility to any military or anyone wanting a secure place to store their items.

Tony was very thorough and helpful while providing excellent customer service. He answered all of my questions and he made sure I left with all the information I needed!

Awesome service. Staff are super nice and made sure I was aware of all the details and if I needed any questions answered.awesome place to go to for storage unit. Thank you for being so nice☺

Expect to have rent increased every 6mo/1yr or so after that introductory price, until you can't afford it anymore.

Tony went out of his way to make sure I was satisfied with my storage unit. I highly recommend renting from this public storage location.