Public Storage Self-Storage Units at 1715 228th Street SE, Bothell, WA

Annie was very helpful

The new manager is very knowledgeable about the facility and kind to walk through the process with us. The facility is clean too.

Ian was great ! Super helpful and has great customer service! Thank you

Ian was absolutely fabulous made my move so much easier!!! He was so friendly and welcoming I couldn’t be more happier with his service.

Ian is the best guy if there would be any 10 stars option I would have been gone for that Customer friendly Thanks Ian for being a such a nice person

Ian was fantasric and I appreciate his concern and professionalism.

Very good

Great guy

Above and beyond service

Ian was very patient and thorough. Website/registration needs work. Ian needs help & guidance!

Ian did a great job!

Ian was awesome.

Great customer service. Ian is fantastic!

Ian was very helpful checking in and finding the unit

Ian is great so helpful

The location is very clean. I love app controlled gate access. Staff are very helpful on the phone and on location.

Great experience with staff

Ian es un chico muy amable, siempre me ayuda para cuando tengo un problema. El es el empleado modelo, así deberían de ser todos.

Ian was extremely helpful, consulted us in the right direction for our specified needs!!

Ian was very helpful in explaining the process for dealing with a lock removal when I lost my key and expedited the process which I appreciate. Public Storage has been a very convenient and pleasant experience overall!

Nice storage on ground level, easy access in Bothell

Great customer service from Ian! Very pleasant to talk to. He walked me to the unit and answered all my questions. He even helped me test the app to open the gate.

Very kind

No issues. Good experience.

Convenient location, friendly staff, facilities are a little dated and I wish it were 24 hours but I assume these are matters the company as a whole need to handle rather than this specific location.

Shoutout to Ian! He helped me a lot today—he showed me a few options, and I’m so happy to have found the right spot for our boxes of books. 👍🏼

Customer service is awesome

Easy access and nice soaces

Easy secure access and reasonable rates.

All good

Ian helped me set up my unit remotely and provided excellent customer service over the phone, then later on in person when I arrived to move items into the unit! Friendly, informative and professional! I so appreciated this level of customer service!!

Fast efficient and affordable!

Ian staff member has been great! Super positive experience! Clean and easy access! Thank you for everything!

Great price for the space. Great customer service from manager. Definitely 5 stars. Thanks. Hoping to come back again.

Brian was incredibly helpful when I arrived to complete the reservation I started online. He quickly answered my questions and even stayed longer to make sure I had everything I needed with the unit.

Brian did a great job getting us set with the new unit!

Fast and efficient

Awesome experience. The storage was prefect for us. Ian was fantastic and answered all our questions and helped us with everything we needed.

Ian was fabulous

Ian is the best Property Manager! He made us so comfortable in our selection and guided us well. Our stuff has been here for close to a year, and we have no complaints! Watch out for how amazing and hard working Ian is, I hope it is recognized and he is given more leadership opportunities. He truly cares about people ❤️

Fast and friendly

Ian was patient and a great help as I had to switch units multiple times. Highly recommend.

GREAT customer service by Ian. Easy access Ian very helpful. Will use them again & same location in the spring.

Ian was fantastic. Professional and friendly. We are very happy with our new storage unit.

Used this storage space so move all of my belongings into while I was moving. Nice and secure. Disappointed with the rental increases. Every couple of months the price of my unit kept going up to the point I was paying double what I initially started with. Decided to move to another location down the road for cheaper rent.

Friendly, and easy customer service! Ian shows great professionalism! Thanks for the assistance!

Ian was very diligent in making contact and making sure my needs are met

Storage rental experience was a positive one. It was super easy to get setup and vacate the unit.

Ian was great to work with and very helpful!

Great service

Super helpful. Delightful to work with.

ian was extremely helpful & friendly! highly recommend if you live in area.

I AM EXTREMELY DISAPPOINTED WITH PUBLIC STORAGE BY 228th st in Bothell. I rented 2 storages while going through Domestic violence and fight with 3rd degree of breast cancer but despite pleading with the management they still auctioned my entire household for 60 dollars. Now the Other half empty storage is at rist because they are still demanding I pay for the balance on the storage they auctioned.... THEY ARE ONLY NICE WHEN YOU'RE A NEW CLIENT

Quality customer service and quick help with any concerns

My experience with Public Storage has been extremely disappointing. Initially, the rent was supposed to be $25 per month, but without any prior notice, it was suddenly increased to over $60 per month. This location is unmanned, and the only way to communicate is through their 800 number. When I tried to give notice to vacate, I was placed on hold for over an hour. I strongly recommend choosing a reputable, locally owned storage facility to avoid unnecessary frustration.

The front desk Rep. was very courteous and professional.

Ian made the move in experience seamless! Great customer service.

Joseph was very helpful in finding the correct size storage unit, teaching me howto use the lock & the gate! Today Ian C. was amazing solving a billing issue with skill!! Much appreciated.

Super kind and outgoing staff!

Joseph has always been professional & helpful. The process been easy peasy. The facility & grounds is always maintained, the only issue is when it’s freezing out you may not be able to access the gate but other then that I Definitely recommend.

Dazha is super energetic and kind

I initially went to the wrong location but Crystal who works there helped guide my way to the correct location in no time. Robin’s exceptional service at the second location was a breath of fresh air. Her warmth, professionalism, and dedication to ensuring my needs were met went above and beyond my expectations. Thank you to Crystal, Robin, and the entire team at Public Storage for making my storage experience a positive one

I am so grateful to Joseph at the Canyon Park Public Storage! He provided such excellent customer service and went out of his way to help me even though I (accidentally) arrived close to closing. I was in a real bind and I’m so appreciative to him for going above and beyond to help a customer. Thank you so much!!!

This place is rat infested. Everything in my friends storage area was destroyed in 2 years. Boxes of unreplaceable family photos chewed to confetti and pissed on. The on site employees try to be helpful, but management knows there is a documentable rodent issue and will dispose of the contents of a storage space as soon as is legally possible to avoid liability.

Nice staff, but too expensive.

UPDATE: I originally liked this location but the past several years it has gone downhill. Our unit was inundated by rats. When we finally moved out everything in there was covered with rat feces and the added bonus of a dead rat in our unit. I understand that they can only do so much about rodents but knowing it was that bad they could have notified us so we could check on things or remove anything that could be ruined. I asked if we could have a month free for the disgusting task of moving all of our belongings covered in rat poop and they wouldn't do it, even though we stored there for 8 years. If you are worried about rodent damage I would stay clear, especially the building behind the restaurant. It literally smells like rat pee when you go in the building. This location has been great, helping us find a proper sized unit (Corey) and going out of their way to make sure things are safe and secure (Debbie) Thank you!

UPDATE - THANK YOU so much to all team members and Anji! An incredible team with excellent customer service!

This place is terrible . They constantly raise prices - sometimes more than once a year. They raised our rates more than their advertised prices. They never answer the phone, and it is rat infested.

Very good. Recommended. Affordable. I will com eback/

Mr. Chester Was very helpful and professional. He spent time with me explaining everything and sometimes he had to repeat himself to me because this is all a new experience to me. Thank you for your time Chester! Glad we met 😊

*** March 2023 EDIT - Sadly Joe moved onto a new location and his care and hard work to maintain this storage facility are gone. I think this location takes a lot of concern and effort to keep usable. They have a large rat problem. Upon moving out, there was a literal EXPLOSION OF FECES in the hallway in front of my space. And after finally looking through my items, I discovered droppings on the tops of my furniture and boxes. I informed management, but they weren't too concerned having been informed already. Unfortunately, I have a hard time recommending this location anymore. If they can fix the rat problem then they will be in better shape. Since, I don't have a need for staorage anymore, I won't be able to update the review again. My suggestion to everyone is look for the black rat traps on the fround by doors outside and if they still have them inside. When I was here the side nearest to the restaurants on west side are the worst for the pest problem. If they fix the problem, then disregard my comments. Sorry to be critical, but for people who are storing potential important items, you may want to consider the value/cost trade-off. General storage probably less problematic. *** 2022 ORIGINAL REVIEW - This Public Storage location is the most affordable storage facility in the area. I used them on several occasions over many years, but they have really improved over the summer and are at their best right now. They have repaved the whole lot and repainted all the buildings. It's always clean and accessible. If you can ask for Joe, he really cares about the customers and works tirelessly to get you the best deal and unit. He is very professional and instills confidence in storing your items here. There aren't alot of frills - just quality, safe, clean and affordable storage space.

their website sucks but Chester is very helpful and got my account sorted out

Came in for some quick info and got what I needed. Person who helped me was great. They were either Charles or Chester. Either way, they were helpful!

Nothing but good things to say so far. When I didn’t like the first unit I was assigned Chester quickly and easily transferred me to a different one. Very friendly and helpful!

Very helpful

Starting off using the national operator was a mistake in setting up my unit but after calling the Bothell facility directly a knight in shinning armor named Royce saved the day. I believe he is in his first week of employment at Public Storage but it was like he was a seasoned vet. He is a problem solver. Public Storage in Bothell was right to hire him. Thank you Royce for all your help!!

good quick quality experience with excellent deal

Excelente servicio

I use this location for seasonal storage, and Joe made move in and move out extremely easy, the smoothest experience I’ve ever had with a storage unit. I’ll be back every year.

Joe was an awesome guy and help

The property manager Joe was so helpful with me I'd give him 10 stars. He went above and beyond to help me with my problem. He helped make my day . I wish that there are more people like him at each property.😊👍👍

Joe Maxwell was extremely helpful.

This Canyon Park facility is under new management and WOW ... What a difference. Joe was so helpful and attentive and took really good care of me. We were vacating our unit and trying clean it all out in a day. Only thing we couldn't get done was the Kayak. He stored it for me over night and helped me load it the next day to avoid additional fees. Amazing customer service all the way around. Highly recommend!

Great customer service . Naomi was great.

Clean

Brandon was super helpful and made my rental super easy. Couldn’t have had a better experience! Just ask for Brandon!