They raise your rental fee without notice and then they tell you it was from a notification they sent for some issues. I called in and stopped by to take care of the issues and they said it was fine. Then my rental fee went from 300 to 900. They don’t communicate very well at all.
Display is very well organized, I made a mistake while reserving a space. And they were very quick to help me out and clarify everything for me. It definitely took the stress away from moving., So I definitely recommend this place. Wonderful customer service.
Harim was excellent and very helpful in helping me set up!!! Highly recommended place to store your products.
Richard is great and helped me set up everything easily!
Thanks, Richard! You are awesome, quick setup, amazing service!
It is easy to get a storage space but nearly impossible to end the contract once you no longer need storage. They are impossible to reach but phone, e-mail, etc... once they have your money. Only use them if you want to pay for your storage unit forever. I have been out of my storage unit for nearly a month and did notify them. They continue to try to bill me.
Total bait and switch scam. Not sure how they haven't been sued. My rate was $53. I specifically asked at move in why I was paying a full month's rate when moving in in the middle of the month. They told me I would get a credit for a couple weeks on the next month's bill. That did not happen, my rate increase to $80 after 1 month. They made it look like my rate was 53, but in the fine print it says $80. I'm going to be handing this contract off to my lawyers at Microsoft, as I specifically spoke with the front office about the rate. They cut costs anywhere they can also. The property has a video phone booth for any customer support, if you need someone in person you have to go to another property. Calling customer service they can't cancel your contracts, even after waiting on hold for forever to get through. All they care about is getting is much money as they can, not their customers.
**UPDATE 10/2022** In retaliation for posting this review, Mgmt billed me another month's rent and immediately sent it to collections with zero notice or reason. I'm in the process of disputing it with the agency. ________________________________________ Here's the truth, the whole truth, and nothing but the truth. TLDR version: - NO employee's on-site/available; ever - way overpriced, $140 a month for essentially a tool shed (5x5) - Inconvenient and strict access hours - filthy, poor lighting, outdated facility - tight hallways with little room to maneuver - NO BATHROOM - absorbent late-fee's no exception or consideration The manager/customer service agent is a single kiosk sitting in a empty lobby. Phone calls go unanswered, messages never returned, it's a poorly run facility that cares little-to-none about it tenants. A month after renting a couple of units were burglarized. I was on the property the day of the burglaries organizing my unit. Management contacted me the next day and interrogated over the phone because "being on the property for a lengthy amount of time was suspicious." After the call a manager cut the lock off door and (w/o cause) entered my unit; it was humiliating being treated like a criminal for nothing. My recommendation: Google search any other self-storage facility for better service, cheaper rent, that employs humans to manage the property.
Richard was very helpful in getting my storage unit rental setup.
Richard Provided a great service to me!
I moved in using the kiosk originally, which was extremely unhelpful and didn't even tell me where my parking space was or where the facility's pedestrian exit was. I had to use the bathroom and couldn't find the exit because I was that desperate for a bathroom so I ended up having to literally jump the fence to get out (and I am NOT the kind of person who normally does stuff like that!!!!). Thankfully the next time I went to visit I ran into Larry who helped me get all set up, and showed me the correct space for my vehicle (I had guessed wrong earlier!). If you go, I highly, HIGHLY recommend calling ahead or something so that you can go during a time when the facility is actually staffed. Checking in using the kiosk is an absolutely terrible experience. Thank you Larry!
Public Storage has an excellent location, nice facility, and friendly staff. Easy access to storage. Larry helped process the paperwork, explained everything then showed us the unit location.
Worked with Dennis to get a last minute parking spot. He was great- knowledgeable and very accommodating! Highly recommend!
Larry was very helpful and informative!
Excellent service from Larry!
Great secure outdoor parking spot. Easy in and out, and Larry is always helpful and attentive.
Big call out to Larry! I have had the unit for many years and just moved out. The property manager, Larry, has been fantastic. Starting the first day when I signed the lease he went out of his way to help make my move-in easy. Then I had significant challenges the day I moved out, but there was Larry again with a smile and massive support to get me through a chaotic and challenging situation. He saved me! Thank you Larry
Nice and spacious storage units . Lorita, my leasing agent was really amicable and friendly.
Larry was incredibly professional and very helpful. It was seemless.
First time using a rental storage facility. Larry was highly professional in helping me to secure a storage unit. He explained all the terms and conditions patiently at the same time answering all my amateur questions. It was quick and pleasant experience. Larry’s voice was as professional as game show host 😃 Great job and thanks Larry.
I've been there over three years and never had a problem the manager Larry is as good as it gets he pays attention to everything and knows what's going on could not ask for more
Larry made my first visit to public storage so easy and quick. He was accommodative to my scheduling needs as I was visiting on the day of my move and answered ally questions clearly. For the first time, someone clearly explained the terms and conditions before asking for a sign. Thanks for making my move day stress-free Larry!
Larry was thorough and informative. My booking experience was easy peasy!
Professional. I worked with Larry👍
Larry set me up with a unit today. Friendly, professional, and provided me a unit I needed. Thanks!
Stay away. Unsecure property with fraudulent insurance product. Someone removed my lock and stole $2000 worth of property from my unit, and the "Orange Door" insurance refused to pay out because they don't consider a missing lock proof of forced entry. Since there is no security camera inside the building, there is no possible way to get the insurance company to pay out if you have items stolen. The Bellevue Police officer I spoke with said he had seen other cases of burglary at this facility. The manager also asks you to give a five star Google review when you open your account, so most of the positive reviews below were probably posted before the reviewer actually used the facility.
Larry is so professional.
It was so easy getting a storage space than I expeted and Dennis helped me through the process and made it easier.
The service was easy and quick. Amy was great.
Larry was a huge help! I’m very glad I found this location. Good customer service is hard to find and Larry does not disappoint. He truly knows how to create Raving fans!! Thank you for the help, Larry!!
Larry was quick, thorough, and extremely helpful. He showed us several spots which allowed us to find the best one for our move. Thanks so much for making the process nice and easy!
Larry was very helpful, he went out of his way for me. I would recommend public storage anytime.
Great staff. Very helpful. Larry was fast and efficient.
Larry gave us a very good service!
Richard helped me and he did a wonderful job explaining everything.
Larry got me registers and out the door quickly and efficiently. Great service!
Phil helps me a lot! Pay that man :)
Larry was super nice and helpful! The area is safe and the storage is as described!
Larry is an excellent host. He took great care of us and helped make sure everything was exactly as we needed. If you’re choosing storage, choose this one.
Larry was incredibly helpful and made sure I got what I needed. Even stayed late to accommodate al my needs!
Great service, got me in/set up/out very quickly. Thanks Larry!
Larry did a fine job with us and was very informative!
Larry was a great help today, rented me a unit and didn’t waste my time. Highly recommended
Great service and very friendly!
Larry was very helpful explaining all the options available to me in a friendly manner. He personally showed me how to get in and out of my storage unit and how to operate the locks and gates. Great customer service, great price, highly recommended!
Larry was very professionl. Showed us space we needed and quickly went through paper work so we could move in same day. Great experience. Chuck
Great experience with Larry! Thank you !
Larry at this place is Excellent! And the place is nice, units are clean and accessible! Reasonable prices too
Larry has provided top professional service for my family and myself and comprehensive, nimble customer care for all the clients we send his way! Best in the business. T.M.Brenden
2nd review 9/25/19 I went on vacation Late Sept. which was out of cell phone range. When I returned I had a VM message from Larry staring he noticed there was not a lock o my unit yet. ( didn't see the need for a lock since I hadn't moved in yet and it was empty.) I called as soon as I received his voicemail, but it went to VM. I told him we would be moving our stuff into the storage unit the following AM at that time I would put a lock on it. The storage message states they are on property from 9:30 in the morning till.... I had movers meeting me at my old storage place (which Sound Transit bought and everyone needed to move) WE arrived at Public Storage at 10 :30 AM Wednesday morning. When I went to my storage unit there was a lock on it... ( not mine) so I went to the office which is supposed have been open, but instead I found a note on the door that said they won't be in till noon!! WTH! I have 3 movers taking my stuff off the truck!! I called the customer service line, their customer service person was less than helpful, but finally said she would try and contact the district manager. Long story.... 💚💙 Two men and a truck movers. They said they would wait with me until someone came to open up the door so they could move the stuff into the unit for me!💚💙 In the end Larry showed up and took the lock off. If you aren't going to be there until later put that on your voicemail and on the recording that people listen to!! 10/ 16/19 3rd review: On Oct. 5 I received a message from Larry reminding me that my rent was due on the 12th. Thank you, though I was apparently supposed to get an email and never did. I sent payment through my bank for delivery on the 10th. On the 13th I get an email stating I was late on my payment. I called Larry and told him my bank says it was delivered on the 10th and it had been processed. He said he would check with the other storage places in the area and see if perhaps they received it by mistake, and he would call me back the following day. I called back 2 days later, Oak to another person, who said Larry was out she would give him the message that I had called again and he would return my call... 2 days later I'm still waiting for a phone call I called again this morning and still no return call, but I do have another email that says that I'm still late on my payment!! So after reading my first review, NO nothing else goes smooth after your original rental day! Larry was very helpful and informative and pleasant to work with. I hope the rest of my dealings with the business are as pleasant.
Larry was very helpful in getting me set up.
Larry was helpfull and efficient got the job done super fast.
Larry is a very hard-working individual on a huge property. I needed a space quick and for cheap and he helped me with exactly that.
Nice place I've had a storage there for 2 years.
Brittany was super awesome and good multitasker!!
Brittany Reyes was very helpful on getting a storage unit and showed the property to me and had great customer service, very helpful in everything I needed. She should get a lot of recognition for what she does, her customer service is perfect and excellent.
Larry made the process quick, easy, and enjoyable! 10/10
Great service. Attendant is a nice guy.
Larry is friendly and patient. It's a good experience.
Wonderful customer service! Brittany and Larry are efficient and accommodating. Easy access.
Brittany and Joseph were very helpful and provided valuable information! Greatly appreciated their help!
Brittany thank you for the help.. you the best!!
I just rented a unit to store my car and Larry at public storage made everything easy and got me in and out. I would definitely recommend using this or other public storage facilities.
Great fast service from Larry!!!
Are there any moving companies you work with that can help move boxes and furniture from home to storage unit?
Larry gave me an excalate service renting my storage today, May 10th 2019, highly proffecional and kind. Appreciate his bussines very much!
Dennis was really helpful with his service
Larry is a great guy, thx.
Larry was very helpful and showed us 2 different units to choose from. Happy with the service provided.
Philip was warm and charming and Made the rental experience calm, humorous and easy. Thank you!
Larry was very helpful. Great service!
I liked the location and service.
Great customer service by Larry.
I had to do a transfer to a larger unit and Brittany was so helpful and patient. She walked me back and forth between 3 different units 2 times. I am very appreciative of my experience and happy to know I will be able to have her as a resource throughout my lease.
Nice and easy setup. Lary was very helpful!
Larry was awesome. He's professional and extremely helpful. Thanks a million for the great experience!
Larry was awesome very friendly and made the process seamless.
Richard and Mylia helped me transfer to a new unit and get me the best price on the same day I can in. They were both patient and helpful - and they got me in and out quick.
Larry was so efficient and helpful in getting my additional space rented. Thank you!!
Excellent location and Larry is very kind and so helpful in attending to my needs. So relieved!
Easy to sign up, fast service! Thanks Larry!
I speak as a customer, this facility is good and Larry, the staff, is VERY nice and friendly, put extra effort to make customer happy.
Great customer service by Larry!
Easy overall process and great service from Larry.
Larry was super helpful and got my rental taken care of promptly. Very happy with the experience.
Quick move-in, easy explanations of everything, not pushy on the add-ons!
Larry was great. Fast set up and great service. Property is clean and well maintained. Thanks Larry
So far experience is five stars. Larry was very professional and friendly and helpful! A little problem with reserving online...it said that there was a unit available but there actually wasn't until several days later. So there tech people need to work on that, but everything else has been great.
Went in to look for a place to store my car. Jennifer showed me a unit and even helped me find one at a location nearby that fit my budget.
Excellent service. Larry was very helpful
Smooth check-in process, Larry is very helpful and friendly (took our check-in half hour before close when the publicstorage next door would not), handy gate access hours
Larry the manager was awesome. Seems secure and clean facility.
Great customer service Larry was super helpful!
Larry is super friendly and helpful. The whole process of renting and completing the paperwork is smooth and in a very timely manner! Highly recommend!
Larry is extremely helpful. I will recommend this storage.
The public storage made me feel today as a sattisfied customer I cannot see it in ANY other storage in the Bellevue area . Larry was so helpful in helping me find a unit accommodating me to the right space that my stuff needed to be in, Great customer service fantastic storage to get units from I highly recommend to come here thank you public storage for another great service .💪👍👍
Great service from Larry!
Great, helpful staff, Larry was clear on every term or cost while I kept my unit here.
Nice storage space! Larry is very nice, he introduced the storages to me clearly and with great patient. Highly recommended.
Great service. Larry is thorough and and makes all paperwork seamless.
It's not bad and it's usually not very busy.
Larry & Sean went above and beyond to meet my very specific needs at their storage unit... I came in on a Sunday and they made sure to put me in the perfect unit in a timely fashion even though it meant getting in communication with their team outside of the location and ability from the store on a Sunday ~ big thanks to mgmt as well!! My experience here was a huge relief, especially after a 24+ hr moving experience!
Larry has been nice and helpful. I got a unit bigger than I had expected and the price was very attractive. Surely a five-star service!
Public storage was great so far and very helpful! Easy set up and payment process and delightful service!
Easy access with wonderful and helpful staff. Have used off an on for nearly 20 years!
The fellow who manages this location is extremely helpful and even-tempered. Also, my possessions remained bone dry even in weather wet enough to cause abnormal flooding in the neighborhood, despite being in an outward-facing locker with (as is standard for this location) no climate controls. Full marks, and I’ll definitely be back if I should need storage on the Eastside again.
Quick efficient and friendly. Thanks Larry
Larry the consumate professional, fast, efficient and easy to work with. Oh yeah!
Great customer service! Clean facility. Blake was knowledgeable about product and friendly.
Larry was awesome, he stayed late to finish up our new contact and he also offered me his jacket as I was freezing. Love the customer service!!!
We met Larry he’s very friendly and helpful. No time wasted when we signed up for a new storage unit. The space is clean.
Larry is very professional and polite. He went through all the details and provided me excellent services! Thank you!
Larry was VERY helpful and detailed with instructions and answering any questions that I had.
Larry helped me today. It was a great experience:)
Larry helped me today. Very knowledgeable and happy to answer all my question about a rental. Very very nice indeed. Great employee here Public Storage!
Larry is very pleasant and efficient. Great experience!
Worked with Blake today. Great service and attention to detail.
I just leased a space here. Larry helped me with the lease here. He is a great guy, very professional, polite and pleasant. Great customer service. Definitely recommend here.
Rose is very helpful, nice place to rent
I was late heading to the airport and needed to store my car. Sean walked me through the process easily and quick.
Just signed up. Friendly and profession service, easy access. Glad to find them!
I arrived late but Larry was very nice and patient to explain everything to me.
Larry was great. He explained everything and made my move in super smooth
Larry was very helpful in getting me the storage space I needed.
Larry was very helpful. Great customer service!
If you are need of a storage this is the best place to go. Thanks Larry
Check-in process was smooth and quick. Thanks to Lukus for a good experience!
Quick and easy process. Larry helped explain things and answered all our questions.
Great customer service and helpful with explaining all the details. I will definitely come back here
Larry was the best! I was stuck between a rock and a hard place and he found a way to make everything work. I would highly recommend this location.
The manager relief manager rose was more than helpful. Thank you for your excellent service
Larry is such a great guy. He managed my moving-in and out processes so flawlessly and also helped me save money too. I recommend this place and Larry here. I'm glad my experience with this storage place was all good, nothing bad.
Jeff was great to work with. Gave me a pretty good service. Explained everything in simple terms. Very helpful.
Great customer service! Great experience!
Larry was very professional and extremely helpful
Great services. Have good experience here and Larry have done great job on setting up my new storage.
Larry was great to work with! Thorough and very personable. Easy process of getting moved in and even easier moving out.
Larry was incredibly helpful. Needed a quick unit and he found something for us that I never expected we would be able to find. Probably getting another unit in the future and will absolutely use him again.
Larry did a great job getting us checking in quickly. Thx!
Great location. Larry was very helpful & friendly. I love being able to drive up to my unit to unload.
Larry did a great job helping us find what we needed even though it ended up being at another location. Great service!
A really good storage! Recommend!
Joe was extrenely friendly and helpful i enjoyed meeting him and doind business in the future
Great service and great location. Larry did great job!
Really friendly workers, shoutout to my man larry hooked me up with some water
Dennis was great, super helpful and knowledgeable
Larry was very friendly and helpful. Storage unit met my exact needs.
Brittany thanks for helping me you were great !
Joe and Kyle are great to work with, highly recommend.
Great customer service at Move-in! Larry was really organized, patient, and kind. Explained policies and procedures clearly, gave us a copy of all paperwork and process was painless.
Larry was wonderful with accommodating to all of my questions and needs! He went above and beyond to explain their policies and to ensure a positive moving experience!
We moved cross country from TN (which can be very stressful) but Larry made sure all of our questions were answered and our needs were taken care of. I would recommend this property for the high level of customer service and cleanliness. Our unit is exactly what we were looking for and the lowest price for it in the area. Can't go wrong choosing this location for all your storage and packing needs!