Public Storage Self-Storage Units at 12385 Northup Way, Bellevue, WA

Was wrongly directed to buy a lock and was told it can be returned in 30days with all original packaging (which it is), one week later when I tried to return the lock, the white guy sitting there told me the merchandise could only be returned in 3days after purchasing , and the receipts showed it could be returned in 30 days, which is quite ridiculous that I just bought the lock for A WEEK! Wish I could give 0 to this place!

I had to return a lock from a storage unit from a Kiosk location. Melissa talked with me on the phone, and then again in person when I returned the lock. Although not a fan of the kiosk storage, Melissa's friendly and helpful attitude made me realize I had chosen the correct storage company.

This business is garbage. The app crashes every time I try to use it. The website won't let me log in with the password I just updated. The online chat crashed and disappeared mid-chat. And when I finally got a person on the phone, they simply referred me to the website. On top of this, the rent is too damned high, and it keeps going up, and if you stay too long at your unit they will tell you you are not allowed to work from it.

David and his team were great.

Best storage experience I’ve ever had. My storage unit was easily accessible and clean. The staff was always pleasant to deal with. Big thank you to Harim who went above and beyond when my family had an unexpected emergency and couldn’t deliver our lock until a few days after we had scheduled to move out. Rather than charge me for an additional month as the policy states, he went deep into the account and noticed that it was an honest situation since I hadn’t accessed the storage unit for 20+ days. He also noticed that we had spoken to staff a month prior letting them know that it was our last month and they didn’t given us a timely reminder to return the lock. Overall, he fought on our behalf because it was the right thing to do. In this day and age it’s rare to have employees like Harim who actually care for the customer’s situation. My family will continue to use Public Storage because of this great experience. Thank you for everything Harim!

Harim was so nice and friendly. Made it so easy.

Harim and Melissa did an amazing job, they are knowledgeable and professional in all areas. They wet above and beyond, I appreciate them more than they know! 😊

I just want to say that my experience at this Public Storage location has been the best storage experience I've ever had. Melissa & Sharon both helped me out when I moved in & when I wanted to close out of one of my two units. I can tell that both of them are amazing human beings who care a lot about customer service and creating a positive energy environment. I feel that employees like these are hard to come by nowadays and feel Public Storage is lucky to have them. On another note, I love my drive up access unit. It was clean when I rented it, and the bluetooth gate opening has been amazing. Other times on the property, I've been smiled at and waved to by some of the male workers in the golf carts. I feel welcome and safe. I love doing business at a place where I feel respected, and this location of Public Storage goes above & beyond. Just giving credit where credit is due. Thanks, guys!

I don't have my items stored here, because I live in another city, but I work in Bellevue. I stopped by this place to pay my bill a long time ago. I remembered the friendly gentleman (Jhon) Yes, its spelled correctly! I casually mentioned that I stopped at 3 locations in the vicinity, and no one was there, more than a few times! This happens too many times in my own area! I Iive by 3 PS places and no one is ever around! I needed to stop in again and I remembered Jhon saying "I'm always here!" He hasn't missed a beat! Since this PS is close to my job, I'm making it my go-to place to make payment from now on! Jhon is very professional and friendly, and the property is very clean! Thank you Jhon, for being a great representation of what PS Customer Service should look like! Your presence matters! There nothing better than communicating with a human being in a large corporation! Thank you, KJ

Melissa was super great and helped me lock in a lower rate. Thanks :)

Melissa and staff was excellent.

Dennis gave great introductions to insurance and lease informations. He has a serious face but warm heart 😎

Cameron was super helpful and friendly. Made the whole process a breeze! Thanks so much Cameron!

Public storages personnel has been most attentive to my needs. From the first contact through the toll free number to the local branch on Northrup way in Bellevue, WA. Melissa has and continues to help with any problems or questions. I highly recommend Public Storage.

Jhon was friendly and helpful, assisted me in evaluating the storage unit that I ultimately rented and walking me through the rental process.

Jhon, Melissa and Dave were friendly and did a great job helping me find storage, I look forward to storing with them!

Jhon was so helpful, efficient and professional. Jhon explained everything to make the rental go smoothly and quickly. Thank you to Jhon. Kathleen Leaf

Melissa is really patience, is my first time renting a storage, she went everything with me and teach my how to use everything, is really nice to meet her!!

Sharron did a great job! Great customer service!. Jhon was also very helpful.

Come store your stuff

EDIT: STILL WAITING ON REFUND. NEVER RECEIEVED IT Was originally told i could tow my vehicle in. i paid the fees, and then not twenty minutes later i got a call form the manager saying they can't accept it as it has to be running (which was different form what i was told), and promised to refund me. It's been 5 days with no refund. it was a $318 fee plus a $67.43 holding fee. I need a refund like promised on a RECORDED LINE or i will have to take action.

Cameron is really supportive helpful, and professional. Showing us different size storages. Clean and great place!

Been using public storage for a few months the office staff is really nice and quick to resolve my questions and and any issues I may have. Thanks you guys! The location is clean and temperature controlled, super easy to access whenever we stop by. :)

I was a little harsh the last review

Staff is very friendly and helpful. They helped with multiple requests of mine, good part was it was very quick and smooth. I had to move my storage space from non-climate control to controlled one, John was quick to help with all the requests.

Melissa was very helpful in showing me around and picking the right space for me. Very friendly staff and the space looks well maintained and secure.

I scheduled a move-out a few days before my billing cycle. But a week after the move-out, I noticed my account was still active. I went back and check and I was told my unit was not considered vacated due to my lock was still on. If I never check my account, I would never know about this, since I am not contacted in any way. I asked this location to contact corporate for a resolution, but I did not heard back either. A month after, I received a call from debt collection. The problem here is lack of communication. Regardless which party was at-fault during the move-out process, I am disappointed at I was not informed about anything. I was not informed about failed move-out, and also not informed about corporate rejected the appeal. This raised a huge concern for me. Since a vacant unit does not have any mechanism to prevent other people from using it (regardless intentional or not), it is possible for anyone's move-out process to fail without receiving any contact. If I moved out properly but someone else threw their trash in my vacant unit, the next thing I would hear will be a debt collection call. In the end, after a long time contacting corporates, they were able to resolve my issue. However, I will consider other Public Storage branches in the future.

Is there RV storage?

I hate this place. They are sneaky and u underhanded with their billing. The people that work there are cool. However, I talked to some guy at corporate. He was a pompous guy.

Great customer experience. The manager was very friendly and talkative. He responded to all the questions I had very clearly and in a friendly manner. Storage looks good too. Highly recommend the location.

Had a great experience!

Larry is fantastic, he’s very helpful, knowledgeable and patient, he showed me multiple units I’m interested in. I end up signing a contact with him on-site.

Larry was so helpful!!!

Great place and helpful staff. Thank you to Denis and John.

It was an absolutely hassle free experience working with them.

Had a good experience, Larry was friendly and answered all of the questions I had. Vacating the unit was super easy.

Larry was very helpful in setting us up

Larry was awesome. Seamless set up. Super friendly service. Much recommended!

Easy access, next to freeway on ramps, clean, the property manager was extremely helpful. I was in a pickle trying to find two storage units. Luckily the property manager is totally on top of things..who's moving out and in. He was able to help me out right away no hesitation. I cannot tell you how stressed I was worrying about finding units large enough at the one facility. Storage is hard to find these days. I would highly recommend public storage in Bellevue off Northrup Way.

Richard was very helpful and nice going through the process. Highly recommend him for future rental.

DO NOT RENT HERE. My storage unit was broken into with the thieves replacing the locks, possibly to make it harder to place when the crime took place. I ended up wasting a day getting the lock drilled through only to find out someone ransacked the unit and easily stole $3000 of items plus some of sentimental value. They apparently hit multiple units besides mine as well. Based off of previous reviews this is a common occurrence and security has not been improved much since the previous times. If there are no improvements in security, why would the thieves stop? Worst of all their insurance refuses to pay out due to "lack of proof". At least the staff is friendly and helpful, but that doesn't deter thieves. If despite all this you still want to rent a unit here, I would advise heavily photographing and documenting all items you store. TL;DR thievery is a common occurrence at this facility. Insurance refuses to pay out unless there's heavy documentation. Rent here if you like a good risk of getting your items stolen.

Larry is great. He is very patient and professional. He helped me changed a unit since the old one has lock issue. As well as guided me step by step on how to open close the door, use the trolly. I highly recommend to store your item here and work with Larry!

John was great. He was very helpful and obviously knows his profession. Thanks John.

Excellent service from Larry

Dennis was awesome and very helpful setting up my storage unit! Thank you!

Good customer service, always willing to help and answer all your questions.

Clean climate controlled units with excellent staff. John and Larry are always so helpful.

It is so annoying that public storage automated gates open only at 6 am without any good reason in summer. People want it earlier sometimes but you don’t care..

Nice facility !

Super easy and convenient. The staff was really cheerful and helpful. My stuff was safe, clean and dry. Definitely recommend!

Pretty clean facility, easy to access. Jhon was professional and on top of it. I spent about 15ish minutes in and out setting everything up and had al my very specific needs for the storage unit met. The gate can open with the app and Bluetooth connectivity which is pretty cool. I’ll update more if anything changes but so far I’m happy.

This is my first time renting a storage unit. I checked out other storage units in Bellevue but they were not as clean and nice as this one. I received the best customer service here from Jhon, he made it easy, was helpful, fast and efficient! He was excellent at explaining to me everything I needed and wanted to know, He had a positive attitude, and I have absolutely no complaints! Thank you John!

I have a storage unit and it's very handy.

My husband and I have been renting from this Storage Unit since August 2020. We just stored a lot of furniture we didn't need anymore to sell and we have gotten 2 complaints when we sold our furniture that it smelled like cigarettes and mind you my husband and I do not smoke cigarettes. So I called to speak to the property management Issac and I was shocked with the attitude he gave me when I expressed my concern and frustration about this situation, the overall message he told me is that no one ever smoke cigarettes on the property and they constantly check but the truth is how can they know if someone smokes inside the unit as the walls are not full closed. While he was giving attitude on the phone he also did not apologize for the inconvenience and basically made me feel like this was my fault as he said you are the only person who had access to my storage unit. Which is true but the walls are not fully closed so our neighbors could easily smoke inside and it would come into our unit. I have been in customer service for a long time and the way Issac handled this was absolutely rude and horrible. Just his attitude and the way he handled the situation was very off putting and shocking. Don't think we will be recommending this place to our friends and family as I wouldn't want anyone to go through what I went through. We will be leaving this place after we move to our new place.

Quick and efficient service. In and Out.

Came to get a bigger storage unit here, Dennis and Jhon did a fantastic job with helping me find one and at a good rate! Super friendly!

Sean made it so easy to get my storage unit. Super professional and very easy to do!

Recommended. Considered the circumstances. Sean helped me with the process. The process is straight forward and the office is fully sanitized and staff follows very strict social distancing and face cover guidelines.

Larry does a great job running this facility!! Keep up the good work!!

Jhon, Clark and Dennis were all great as I dithered between several options while renting a unit (or three) this past week. They were all patient and helped me to make the correct choice for my valuables that needed to be stored. A nice, clean facility with a great staff, I highly recommend this P.S. facililty.

The hours are the biggest draw back here. Since they are only open when they have staff in the office going to storage has to be planned out during those hours. It made getting there more of a hassle.

John is always helpful!

This is my first experience to rent a storage. Dennis toured the facility with me and explained everything clearly and being very helpful in answering all the questions. John, the property manager is very nice as well!!

Great, experience. Great customer service!

Philip has Great customer service, prompt and very helpful with everything. Thanks again for everything 👍🏼

Phillip was wonderful and answered all of my questions.

Joe gave us excellent service. Recommend this facility.

Awesome location and pricing

John and Maurie were very helpful with getting me the packing supplies I needed for my move

I went buy boxes today and was greeted by Mylia! She remembered my name and asked how my kids were after not having seen me for months and even at another public storage. Thank you for the great experience as always

Mylia was awesome! She was super helpful and made the whole process super easy for us. The facilities where clean and the whole process of getting a storage unit was about 30 min. Great customer service!

Good concept but lil expensive

Great and fast customer service. Larry helped me in a timely and precise manner!

Quick setup and great service

Excellent service. Purchased a lock and a damp check. Rented a 5X5 and Brittany was very helpful.

Very helpful and friendly staff. Did a great job of answering questions and being efficient.

Brittany was very helpful and efficient. We wanted an outdoor space and there was limited availability. Rather than just giving it to the first person to show up, Brittany took the time to call us and say there was only one space left so we had time to get there and reserve it. The gate code is very easy. The layout of the lot isn’t ideal for backing a trailer, but it’s doable.

Excellent, Philip and Brittany were the best!! They helped me so much and were so pleasant to work with. Highly recommend.

Secure storage, but man the hours kill us. We keep our camper here. During the summer, the storage place closes at 6pm, and in the winter it closes at 5pm. Makes it really hard to get the camper out after work or return it Sunday night after a camping trip. If they would extend the hours for the gates, this place would be perfect for what we use it for.

MY STORAGE UNIT WAS BROKEN INTO and my stuff was taken. Unbelievable! The security here is a joke. The thieves were somehow able to get in with ease, smashed the lock and stole a ton of stuff, and the staff didn't notice for a whole 24 hours! Good thing I had insurance. They informed me when they found out my stuff was taken but I was out of town in another country and when I asked them to send me a photo of what the inside of the unit looked like, they refused. Way to stress me out for two weeks until I get there wondering how bad the damage done was! They also keep raising rates 10% every month since I've had my stuff here for the past 18 months. If you care about your belongings and don't want to get ripped off, for all that is good in this world please please store your things somewhere else! ALSO BEWARE OF FAKE REVIEWS ON THIS LISTING, if the person reviewing this place has only 1 review to their name, don't trust it!

The facility is great, but be aware of a price hike on month-by-month scheme!!! - You can be stuck after you move in. As soon as six months have passed, my rental has increased by nearly 30%. Also, they didn't tell you to get an insurance policy before you sign up. Only after you have arrived at the office and are ready to get the key do they tell you that you MUST have an insurance before you can sign up. So, you are essentially forced to buy their insurance at least for the first month, unless you are willing to make a second trip.

Very easy. Philip and Mylia were friendly and swift.

Great!

Very limited hours and access but the prices are lower than competitors

Great help by JP

Larry was great! Thorough & helpful

Jhon was extremely friendly and helpful with asking what size space we needed, showing it to us and getting setup.

Jhon is the best manager, always very professional and helpful. Knows everything about storage! Great facility- affordable, easy and clean. 5 stars!

Ask for Philip, really responsible and funny guy.

I needed to store a bunch of stuff for a year, and I got a good deal for it. Friendly staff, clean dry place is hard to beat.

great facility very clean jhon was very professional

John is great.

This facility is great, location is awesome, right off 520 & 405. Jhon is the property manager & he’s wonderful. He’s been working at Public Storage for over 10 years so he’s extremely knowledgeable & very friendly :) They have climate controlled buildings, as well as drive up outdoor units so pretty much anyone could find a unit to meet their needs. I’d definitely store here again! I’d recommend anyone to store their belongings here.

DO NOT GO HERE - they held my stuff “hostage”( would not let me access important materials that I needed) for 6 months because of a typo regarding the name attached to the account THEY had made when we were moving in. Jhon was profoundly unhelpful and stonewalled me. They care more about not being sued then helping their customers.

Great experience. Joseph was very helpful.

Great place, John is a nice staff.

Jhon is a very helpful and professional manager. Was in and out very quickly. Thank you!

Joe is very helpful to set up the account. It only takes 20 min.

Philip consistently gives me outstanding customer service. When he is working at this location I am always greeted by a warm smile and efficient help. My belongings are secure and the facility is always clean.

Philip was a badass

I had my first self-storage experience yesterday while working with Mylia and it exceeded my expectations. The customer service oriented approach used by Mylia made me feel right at home once I walked through the door. She asked all the right questions and really listened to my responses, which made it a very seamless experience and enabled me to find the perfect unit for my needs. The facility was in great shape and also a convenient location, combined with the service provided by Mylia made Public Storage the perfect place to call home for storage. Due to this experience I am now a loyal customer and if anyone is looking for a place for storage I would strongly recommend this Public Storage location. Thanks for your help Mylia and the rest of the Public Storage team.

Great customer service. Thank you Mylia for all your help

Ron and Brittany were very helpful, quick, and friendly. I got my storage with no hassle at all. I like the storage unit, it is reasonable. ** Addendum, the reason why I had to give 5 stars was that I was asked immediately after signing up to give them a review. A year later, after rats got into my things (I stored no food), and the price of the storage unit kept on going up, I simply had to move out. There are cleaner and better storage companies in the area. And when I moved out, I was given a surprise bill! Steer clear of this facility.

Absolutely fantastic customer service at this location. Needed to park an enormous POD container for moving purposes. The manager was super nice and allowed me to store the POD there for about one week. I honestly can't say enough kind words!!

Very clean storage facility, helpful staff

Thank you so much Rose for helping me find the perfect unit for my husband and my needs. It was a fast and easy process and each employee was extremely knowledgeable! This is very important to me when working with a company...therefore I highly recomend this public storage location!

Easiest place I've ever rented from, the quality of help here is second to none, I'd recommend this place to everyone.

I needed a place to store my car on short notice. Tracy helped me find the unit I needed and got through the lease in under 30 minutes for a more than reasonable price!

Decent place great people

Does not honor their contracts, will steal all they can from you.

Great customer service . Thanks john.

Nice public storage facility. Very nice employees!

Convenient

Blake helped me and my buddy out in a quick and easy manner, was kind and pretty professional. Good price and deal being so close in Bellevue.

Jhon knows what's up. Great guy, very efficient.

Khadijah was very helpful and knowledgeable.

Sean and Marcus are great! Very helpful, got everything up and running in good time! Unit looks good, hopefully everything works out!

This is my first rental unit. Jennifer was super friendly. Only took me 10-15 minutes to rent my unit. First month special pricing was awesome.

They were able to work with my schedule for making payments. Easy to pay, can make payments online. The type of units that are available can vary, check first and go with them and do a property walk through. I have seen times when the gates were open/broken, but they were quick to have the gates fixed the next day. BEWARE...it closes at a specific time, you can't go in or out from the facility and your code stops working...Mom and sister got stuck inside and Bellevue police had to come by and get them out. I was told by the female front desk associate that there have been break ins in the past, however they have recently installed cameras and have an after hours line. Being that I am in property management/real estate, I know that its really all they can do; if someone wanted to break in they would regardless of the amounts of security in place. Hope this helps, is there any ques3 ask and I'll update the information. Update: broken down not great, and I had my engagement ring stolen. I found out the day I moved from the facility, it was given to me by my first love, I’m so saddened by this till this day and the staff didn’t even help me.

Amazing customer service from Richard!! Felt very taken cared of.

Marcus did the jobs much storage such wow

Большое количество различных вариантов для хранения ваших вещей . От маленького до огромного

Marcus was awesome and extremely accommodating and Khadijah was also super friendly. Loving my experience here and so happy I chose this location

John was very friendly and helpful. Thanks!

Marcus was helpful, called back within 3 minutes of submitting online reservation, gave a site tour minutes later and from start to finish provided top notch, professional, informed service. 10 out of 10, would recommend.

Larry did a great job of pushing through a couple of minor issues to get through our setup. Thanks for you great customer service!

Very helpful

Marcus did an excellent job of getting us the perfect unit!

Marcus got us a unit quick and easy!

Thank you guys, very knowledgeable and professional.

Richard and Dennis were very helpful with the process

Super easy to get all set up. Seems more professional than my other experiences with storage. Ask for Marcus

Debbie was super helpful setting me up with an outdoor unit. Made some great recommendations on how to keep my items safe from water damage while storing them. We've been using this public storage for a few years now and have never had an issue!

We worked with Debbie to set up a small storage unit. She is very nice, professional and helpful! Thank you!!!

Great! (Marcus)

Great experience with late manager Se. Efficient and pleasant. Thanks!

My storage rental went very good, Rose treated me very nice and explained everything in detail.

Debbie was fantastic, and could not have more helpful!

The staff was friendly, helpful, and quick. Debbie was amicable and professional. She gave me recommendations and helped me get my storage unit squared away quickly and easily. Excellent experience, highly recommend.

Excellent customer service! Was quick and easy to get everything set up. Joe was very helpful in selecting the right storage unit to fit our needs!!

Might have given this company 4 or 5 stars when I first started storing things with them but their move-out policies are entirely one-sided (i.e. if your rental period is from the 1st to the 31st and you move out on the 10th, they keep the entire month's fee). I find this out when I downsized from 2 units to 1. They lose a star for that. They lose the rest of the stars for dreadfully reducing their access hours and making it almost impossible for anyone with a 9-5 job to access their storage unit except in weekends and the access hours on weekends are even worse. They used to allow access until 9pm, now it's cut off at 5 or 6pm, friending on the day. Oh, and if you rent a unit here, expect a rate hike every 3-6 months. I assume that's somewhat coming in the industry so no lost stars for that; besides, they didn't have any left for me to take away.

Great service and friendly staff. Debbie has been very helpful. Thank you!

The gate hours are ridiculous. The gate closes at 6 pm m-s and 5 pm on Sunday. I mean wow. Most other public storage places allow access to your storage unit till 9 pm. Then to top it off my son and I made a run from Lynnwood to out storage unit on Northrup way with a mattress set strapped to the top of our van. All we needed was to untie the straps and slide the mattresses into our unit. We arrived at 4:56 pm on Sunday. We made three attempts to enter the gate code and it wouldn't accept. We went to the office to ask the manager to open the gate. He wouldn't do it. Even though we were there before the gate closure he lied to us starting the clock was not correct and no matter what we were saying his reply back was that it wouldn't do any good to argue about it and that was that. We were left with no choice but to drive all the way back to Lynnwood with the mattresses. Thank you sir.

Debbie helped us get settled. Place is as advertised, clean and secure.

Very helpful and thorough by Debbie at the front desk

Richard was very flexible and helpful! We dropped our Pod earlier than scheduled and he left his meeting to assist us.

Super easy and quick service from Debbie and John. O have recommended this facility to at least two others and it’s been great experience each time.

Britany got me all fixed up with a new place. She was personal, professional, and helpful. The location is clean and we'll kept. I feel secure with my items here! Thank you, Britany, for your excellent service!

Fantastic service! Just signed up for a small indoor unit. Jhon, Debbie and Sean were friendly and super efficient. Highly recommended.

John has been immensely helpful and efficient. It took me 15 min to rent a unit. I got equipped to move my staff. Very enthusiastic and projects a lot of energy which sends me on my way to move my staff on that high note!!!!

Fantastic service. Took no time to get my unit, and Jhon was very helpful and gave me all the information i needed. Many thanks.

Rose was great! Friendly and very helpful. Space rental was easy and convenient.

Good rates and friendly!

Perfect size. First time renting. Very clean and organized. Very helpful

Great service.. fast.Macus was professional and great.. recommend.. coming back..

Marcus was extremely helpful and thorough, making sure everything met our storage needs! Best price around as well.

Brittany and Marcus were helpful, kind, and really quick. Painless process!

Jhon was super professional, and got my storage set up really fast.

Brittany was very helpful in getting my unit set up and ready to go in a few minutes. Thanks!

Jhon was great. Quickly got me through the process and the rate was exactly what I expected based on what I had seen on the web. Property is very clean and secure.

AWESOME ASHTIN HELPED ME OUT HIS MOOD WAS VERY FUN And OUTGOING GIve him a 1$ Raise!!!!!!

Helpful, friendly staff, clean, and good prices! Ashtin was very helpful, he showed me several units until we found the perfect one for me! Update - I no longer needed my storage unit, and the close out process was just as pleasant as the rental! I dealt with Ashtin again, and would highly recommend - he is professional and helpful - greatly appreciated!! Thank you!

Good service, efficient process, polite staff. It's a great place for temporary storage.

Mark was able to help us in getting storage unit .

Excellent service provided by John. Very knowledgeable and helpful. Great service

Ashtin was FABULOUS!!!!! Brittany was very helpful we were able to get a storage just before closing. Awesome group of people.

Great help!

Ashtin, Lukus and Jhon were beyond amazing. Very fun, friendly, and super helpful staff - great job hiring the right people on the team. Thank you guys for setting up a good unit for my needs.

Fast service, good price, friendly service from Ashtin and team!

Helpful and informative staff!

Friendly + courteous staff Brittney was very helpful when I transferred units. She made getting situated in my new unit a breeze.

Joe was super helpful. Process was an absolute breeze! Good price too.

Very nice people and great process. Brittany is great, highly recommend

Fast service! Got me in early and finished up quick. Jhon was a great help and had everything I needed. 10/10 would use again.

They made the whole process a breeze. I called them on a Saturday, told them what I had, and they recommended a size unit to me. I ended up getting a bigger one with the $1 first month promotion since I don't intend to use it for more than a couple months. Marcus was very nice and accommodating.

Brittany was thorough, easy to work with.

Britney was professional, friendly and provided detailed instructions....great job

Quick helpful personable service with Brittany and her fellow coworker. Thank you!

Jhon was extremely helpful and friendly and addressed all of my questions. Setup and paperwork was quick and easy, and Jhon took me on a quick tour of the place so I could get my bearings. Storage unit looked secure and clean, I feel good about storing my stuff here. Really appreciate the gate hours, too, gives me some flexibility on when I can drop stuff off! Thank you!

Jhon is super friendly.

Nice facility. Friendly and efficient on-site staff.

Brittany excellent customer service and super efficient

Jhon was very helpful and gave me great service.

Jhon was great help!

Great service thanks to Jhon - great facility

Great place for storage and Brittney was extremely helpful :)

Jhon was fantastic! Thank you!

Brittany has a great attitude, was super helpful and provided answers to all my questions. Thanks, Brittany!

Brittany was fantastic to work with, she made the experience quick and easy, and made sure to help me find the best unit and the best price.

Brittany was very knowledgeable and efficient. Best service !!

Great customer service from both Marcus and Brittany!

Kyle was thorough, friendly, very professional, and provided excellent customer service. This level of care is why I continue to use Public Storage.

Great experience with the group of people here, very upfront and will answer questions regarding anything and everything.

Brittany was great!

Quick, easy set-up with Kyle

I'm not a review writer typically - but I had an appointment scheduled today and had opportunity to work with Joe and chatted with h Brittany. They were completely a highlight to my day. I went in with my nearly 16 mo old and they had the patience of saints. Baby A was rearranging bubble wrap, tape and even the chair. Joe entertained her, gave her paper to draw on and helped really make for a great experience. The unit was clean, accessible. They were detailed and we got a great first month deal by booking online. Moving and storage can be stressful enough as it is - having pleasant people to walk you through the process makes it just that much easier.

Brittany did an excellent job of helping me to find the right storage unit for my needs!

Ron and Brittany are the best

Jhon and Brittany were great, they really helped me get into my unit quick!

Larry did a great job checking us in! Very thorough!

Larry was very helpful on my move in date and found a place perfect for my storage needs. Would highly recommend, especially considering how reasonable the internet special rate was.

Larry was a big help!

Jhon was really friendly and helpful, signing up for a storage space was effortless

Great service and explanation of how public storage works. I got all the information needed.

Larry was great! Super helpful. Very friendly! Closed out a 5x5 unit we'd had since 91! Docs never got wet. All I can ask lol

Ryan was a great help today renting a unit! Ran smoothly and helped me pick the unit that was right for my needs

Brittany and Jhon are Terrific!!! They have been helpful and constructive and patient when needed. Thank you Jhon for your willingness and cooperation; Thank you Brittany for the delightful customer service. Tops the lot of you!

Great service, fast, friendly, and helpful!

The folks were very freindly and helpful.

Easy access, friendly.

Incredible service from Blake and Jhon. They answered all of my questions thoroughly, and Blake patiently showed me a number of storage units until I found the one I liked. He gave me honest opinions on what I did and didn't need. I get annoyed by add-on sales like locks, insurance, desiccant etc., but it's a part of the business I suppose. Overall, I couldn't be happier with the service and results.

clean and calm

Jhon did a great job explaining everything in a clear and efficient manner. Was disappointed that my 5x15 storage unit was advertised as a straight line but ended up being an L-shape.

We ended up here to rent a drive-up unit due to one of our large sized furniture pieces. Larry was so helpful, funny, and knowledgable. Great staff, awesome prices also (I priced a locally owned location and it was $60 more/month for the same size unit). Worthy of anyone's business.

Great service provided by Kennedy during my check in process and walking me through contract details and signing.

Easy to locate, very friendly staff.

Rob, was awesome today, Benjamin was super helpful as well. Manager John runs a great crew

My brother was recently admitted to a rehabilitation facility and he needed help taking care of his storage unit. I found a storage unit at a lower rate that I could move his things currently in storage to but unfortunately had the worst customer service here I have ever had anywhere when I went in. The guy helping me first tried to tell me I can't store anyone else's belongings other than my own in a storage unit and then because of explaining I'm moving my brothers things with my stuff I had to pay full price rather than the discounted half price I got when I reserved the unit. I shouldn't have mentoned my belongings at all. When I was showed the unit, I tried to explain I can just use my brothers lock when I move his things this weekend but I was required to have a lock on the unit so I literally walked to my brothers unit, got the lock, put the lock on the empty unit and then drove down there to move the lock back on my brothers unit before I left. I felt it was pointless. When I asked about being charged full price the guy had the audacity to say we have to because we could lose our jobs when he stopped to pick up his personal cellphone for a phone call in the middle of helping me. I'm so disappointed I left there very frustrated from the experience since everyone else there I've talked to previously was kind and helpful.

The location is difficult to find as there are other Public Storage unit stores on the same road. It's built on the side of a hill, surrounded by 2 busy roads, which makes access difficult, especially if you have a trailer or big moving truck. The staff and reservation process were helpful, but the location was not ideal. The fencing isnt very secure, and the east gate is at an awkward spot for usage. There are cars that need repair-not storage- sitting along the access drive to units on the south row. Not good at all. Many of the units have broken lights or non functioning electrical, and the staff were not concerned about repairs when I approached them about this. The rates on rentals are cheaper than other comparable stores (even on the same road)because of these glaring flaws.

Professional and courteous staff, smooth process to rent storage. Thanks!

Good service

Thanks for helping us out Richard! We loved this place, affordable and super friendly staff!

Kennedy was very helpful and very friendly. Got me in a unit quickly.

Kenneth was awesome...the best... spectacular...he was huuuge...

Kenneth was great! Showed me the unit I requested, answered all my questions, got me signed in and out quickly. Thanks Kenneth!

Kennedy

It next to all the place i need to be

Kennedy was very helpful...

Kenneth was very helpful. We ended up renting a different unit because of his recommendation.

OMG !!! Liz rieck , she rocks !! Very helpful and friendly. This is exactly what a person needs when your moving .. All the stress and madness went away as she made getting our storage unit as pleasant and easy as possible. I recommend anyone here .

Jhon was extremely easy to work with getting the unit setup. Thanks!

This Public Storage is amazing!! John was very knowledgeable and helpful.. He answered all my questions and got me into the munitions I asked for in record time..

I called ahead to find out nothing was available. Rob kept me informed and even called me on a Sunday. I was able to get a 10x30 spot for my Travel Trailer. Checking in was great, I was greeted fast, with 5 smiling faces whom were all very helpful. They drove me to the spot, showed me how to get in and out, the security with cameras and codes. Inside locations with temperature controlled environment. Huge thank you to Rob and Kennedy for their outstanding customer service.

Jhon was very helpful as he checked us in and gave us thorough tour and explanation.

Rob and Jim were a blast and very easy to work with. Gave us all the info we needed to make an educated decision on what worked best for us. We really appreciate it.

Great experience and customer service by Jhon Evans. Highly recommend this location.

Julie was nice to work with and quickly helped me set up the rental of a month-to-month storage unit.

The manager Jhon is very patient, friendly, and efficient! He makes the entire process extremely easy for me. Highly recommend this place!!

John did a great job

John helps a lot today. He is a very kind man. Next time I'll still choose here for my storage.

Derek was very helpful to us today. We are downsizing and putting furniture in storage for now and he was very careful to make sure we got the right sized storage unit. Thank you for caring!

Excellent service! Jhon was very helpful.

Jhon was excrement in his presentation and knowledgeable regarding the correct storage size. Great access and clean ground.

Derek was very helpful!

Tamy was very fun and very polite. She was quick and effective. She didn't waste any time and made this experience stress free. Thank you Tamy!

Just rented a second unit. They are always so accommodating! Thank you Jhon and team!

Rob was masterful

Good location. Happy with the service from Rob

Jhon was very friendly and helped us pick a good unit.

Rob was great and very professional!

Quick service and affordable options if you need a storage locker

Richard, Tammy, Jeff and John were very helpful with all I have to do to rent my storage they are awesome thank you for all your help

Elevator has been broken for 2 weeks and there is no ETA on when it will be repaired. In the meantime, the building is less secure because the outer stair doors need to be propped open in order for us to go up and down the floors. This bypasses their security code entrance system. Manager said they're not responsible for any inconvenience due to maintenance, even if it means we need to move our entire household furnitures and items out of storage without the convenience of elevators. Manager also said there was flooding issues with some of the units.

Rob was very helpful. Great experience!

I got an easy access unit today that was indoors. Jeff H helped us make it easy and understandable. Also the manager Jhon helped us through the process as well. Good location to go if you need a storage

I just signed up for my 4th storage unit at Public Storage, 12385 Northup Way, Bellevue. My wife and I need 4 units, 2 with climate control, 2 without, in order to store two households worth of furnishings. We get excellent service from managers Jhon and Rob, and from their assistants including Derek (or is it spelled Derick?). Obviously we recommend this location for the excellent service and good advice -- otherwise we wouldn't have rented 4 of their units.

Great space! Rectangle, clean, with a door! Rob very helpful and informative. Passionate about his work! ( manager I assume, if not be soon will be!)

The place is nice and big. Just need to know that there's two parts to this site. People are nice and helpful with set up.

Rob and John did a wonderful job of filling our storage needs, thanks Eddie.

excellent customer service. many thanks to Jhon and Derek for going the extra mile.

Rob and Dora were so professional and answered all my questions. Very easy to work with!

Every time I've come into this Public Storage location to pay my bills or get storage supplies, Jhon and the other people at this location have been friendly and helpful, and they helped me find the perfect boxes to store my items.

Jhon takes great professional care of us! Dr Partington

Good customer service-- by-- jamila

Jhon was fantastic! Had a great experience. Would recommend to anyone.

Thanks Rob.. Well done

Rob made the experience quick and easy. Thanks!!!!

Rob was great, made it a painless process and was very knowledgable.

Great move in experience with Rob. Helping my buddy move and he got us in and out quickly.

Rob was very nice when I needed information about storage. Would recommend to families and friends.

Jhon made the move in easy and efficient. Great service! Great value too on my storage space, best price I could find.

Came in with my fiancé to look at storage and was pleasantly greeted by Rob. He walked us through the entire move in process and explained everything to us in great detail. We had another public storage unit on the east coast and that place was a nightmare. Nobody seemed to want to help us, and getting information from them was like pulling teeth. Rob made it very simple, and made us wish we had dealt with employees like him back in Massachusetts. The office was really nice and big, which made it very inviting. I definitely would send others into this facility if they need a storage recommendation. A++++++

Everything about my experience was excellent, from making the reservation on line, to interacting with the on site personal. I got what I needed with friendly knowledgeable service. I would recommend this facility to my friends :)

Great and pleasing. I recommend any and everyone

Alicia, Jhon and Rob provided great service.

Jhon is extremely professional and has always been very helpful during my time utilizing the public storage. I would highly recommend this facility.

John, Jennifer, Kurt, Kelly you guys ROCK!

The Manager April is Awesome! Not only did she help me find the right size unit, she was also very understanding and comforting! I was having a bad day because i was stressing out with moving and with work and speaking with April just made my day better. i definitely recommended storing at Public Storage and i will be back for business once i can figure out what im gonna do!

Jhon this public storage manager was awesome. He was respectful and helped me find the right size for my furnitures. I was happy with his costumer service. Check it out.