Public Storage Self-Storage Units at 3624 Auburn Way N, Auburn, WA

Great service nd very nice

Kari line was wonderful!!! So helpful and informative!!!! A+++++

Susanna did a great job.

susanna,did everythib good for me

Susanna was very helpful and very friendly!!! Good price!!

My rent there is ridiculous now. $295 a month for a 10x10 unit after years of being there. Just looked online, and new customers get the same unit for $69.00. I'll be looking to move my stuff somewhere else very soon. Edit: Complained about price increase, and they lowered it to my previous price, which is still higher than the new customer price .

I regret to say that my experience with Public Storage at this location has been quite disappointing. The property manager and the entire staff have demonstrated unprofessionalism, making the overall service below the expected standard. Communication has been lacking, and their performance seems unfit for the responsibilities associated with the job. I hope for improvements in the future to provide a better customer experience.

Let me start by saying that they will increase your monthly fees without your knowledge, so better prepare yourself for that surprise. Of course, this will have a huge impact to most of us who have little to no extra money for that increase. Second, getting ahold of anyone is a complete and total waste of time. Calls and emails end up somewhere far beyond the unknown part of the universe. Where that might be, God knows. And when you decide to visit the location of your chosen storage facility, at least where we are, they are, of course, closed even on business hours because why not, right? Why would they be open on business hours? That is probably too much to ask. Well, maybe they’ll do better. Maybe not. But if you are a potential customer and think of doing business with these guys, I strongly suggest that you DON’T. It is not worth your time, energy, and money. Find a better public storage facility. You’re welcome.

I will no longer refer anyone to Public Storage! The price increases are ridiculous. They went from raising their rates every January to 6mo. after you get your unit and then 6mo after that. $82 the first time and $60 the next.

Way overpriced.

Great customer service

I wanna give a huge shout out to Karoline. She is very kind very helpful and just a pleasant person to have in your facility. It was really nice because I booked a storage unit online when I went in the next morning I was ready to go put my stuff in the storage unit. It was really the easiest thing. Please give her a raise.

I would like to say customer service was Great I would recommend to go rent a Storage. Thanks, Susanna

I needed a unit for a couple months. I rented it without hassle and when I was done removed my items and swept out the unit. Easy as can be. It is a gated and very well managed facility.

Renee and Suzanne were super helpful when I came to clean out a locker.

Simple 5-step process to rent. Their lock available in the unit as you break the seal. (Apologies for the fumbles in the video).

Great knowledge and friendly workers

Susanna provided great customer service and was very friendly.

Jasslynn was an amazing help.

Great job value customer service

Awesome service & Susanna was very helpful.

Suzanna is amazing

Cierra help me so much she is an amazing person she went out above an beyond for me an I want to say thank you.

Easy to do online and no hassles. Prices competitive. Prompt service with any problem. Friendly and good employees.

Kim was super helpful in getting me a pause on the rate increase and she helped significantly when my unit's lock got busted! Deffo recommend for storage, service, and safety!