Public Storage Self-Storage Units at 3624 Auburn Way N, Auburn, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x10'Online only price$ 49/moSmall 5'x10'
$ 49/mo $65Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 49/moSmall 5'x5'
$ 49/mo $65Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $72Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 107/moParking 10'x20'
$ 107/mo $142Best Price Label
- Uncovered parking
10'x10'Online only price$ 111/moMedium 10'x10'
$ 111/mo $148Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 167/moLarge 10'x15'
$ 167/mo $222Best Price Label2 units left!
- Outside unit
- Drive-up access
10'x27'Online only price$ 241/moLarge 10'x27'
$ 241/mo $322Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Auburn
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Auburn Storage Units Near Auburn Way
Auburn Public Storage provides customers with a variety of affordable self storage options, ranging from small to large.
Customers can choose from indoor storage units or outdoor storage units at this facility, which is located just east of the intersection of Auburn Way and 37th Street, roughly one mile east of SR 167.
For days spent out at Auburn Golf Course, a 5x5 storage unit is a great storage spot to pick up and drop off golf clubs and golf gear just a few minutes from the course.
Cascade Middle School families can clear the clutter out of the home office or spare bedroom with the help of a 10x10 storage unit to hold crates, boxes and tubs of personal belongings and family keepsake
Homeowners in the River's Bend or Lea Hill neighborhoods can empty out an entire four-bedroom home into a large 10x25 storage unit, which provides enough storage space for oversized furniture and household appliances, not to mention mattresses and bedroom sets.
This location also offers rental parking spaces for RV storage, boat storage and vehicle storage and the property manager lives on site.
In a city whose motto is "More Than You Imagined," Public Storage is committed to providing Auburn customers a first-class self-storage experience with friendly customer service, great rates and flexible storage solutions suited to tackle any size storage haul.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 592)
Renee and Suzanne were super helpful when I came to clean out a locker.
Simple 5-step process to rent. Their lock available in the unit as you break the seal. (Apologies for the fumbles in the video).
Great knowledge and friendly workers
Susanna provided great customer service and was very friendly.
Jasslynn was an amazing help.
Great job value customer service
Awesome service & Susanna was very helpful.
Suzanna is amazing
Cierra help me so much she is an amazing person she went out above an beyond for me an I want to say thank you.
Easy to do online and no hassles. Prices competitive. Prompt service with any problem. Friendly and good employees.
Kim was super helpful in getting me a pause on the rate increase and she helped significantly when my unit's lock got busted! Deffo recommend for storage, service, and safety!
Adria, was a Excellent customer service agent!!!!!!!!!!!! Incredible help! Thanks!!!
Perfect service satisfied with coustomer service
Adria She was just amazing
Adria is amazing property manager. She is really good at her job. Very understanding individual! She is very helpful, friendly and lively person. I would definitely recommend folks to this location! Best customer service! Thanks!
Ella is a true professional!! She gave me the information that I needed about storage units. I will definitely be back to rent one.
Adria has a good customer care I appreciate her work. Keep it up Adria.
adria was good
Update! October 2022 ADRIA was extremely helpful when there was a question with billing. Stayed in the phone with me and got it all squared away immediately. Appreciate her excellent service! Adria was extremely helpful in getting me set up with the unit that suits my needs. Highly recommend
Adria was great . Super helpful even friendly after staying past office hours to assist me and she was very thorough and could keep a genuine conversation.
Adria was very helpful
Adria excellent job helping me with unit. Very patient and knowlgable
Adria was extremely helpful
Update: Even though they sent out an email saying they will close at 5, they end up closing and locking the gate long before that so make sure you call and see if there will be someone there when you want to get you stuff. This is by far the worst storage place I’ve used, can’t believe I’m paying $300/mo for this. They say they won’t raise your rent and then do it anyway. The gate is unreliable so you can’t get to your stuff when you want/need to, only when the gate decides to work right or you can wait for someone to come down and open it for you. And to top it off, they have a storage container blocking half the road to get in/out.
Adria provides exemplary customer service and management skills. I truly enjoyed doing business with her.
Adria was very helpful getting me a bigger size stores.very friendly Person
Adria Is very good at what she does as a manger and customer service.
Adria buen trabajo
Adria was great to work with - thank you!!!
Why is my now 112.00 instead of 89.00
I like how you enter/exit, seems more secure that way, and it seems clean
Expensive, and not prorated rents.
Adria, thanks for the awesome customer service.
They let thieves burrow holes to the outside for days or weeks and do nothing when your unit is robbed.
Adria she was excellent good service good people really helpful
Adria was an absolute joy. Professional, resourceful and kind. Would definitely recommend this location to others.
Adria was very helpful and she handled a wild customer before me as a professional
Adria is very nice 👍🏻 Helped us through the formalities
Thank you Adria for your help today!
Adria has good customer service recommend this location for anyone need storage
Adria is so pleasant and kind. Super easy and no stress signing up and and moving out. Highly recommend!!
Adria did a wonderful job serving me today. She did everything right! She offered me autopay, which no one has done in 3 years. This will make life easier. She has a kind personable way too. God bless
Adria was very patient and helpful when it came to answering questions about my account and storage space. Plus I greatly appreciate that she stayed on almost 10 minutes later than closing time just so i could go verify my keys!
Adria she’s great!
Adria is very helpful, costumer service #1
Adria is great Manager great service
Adria is so proffesional and does awesome job.She makes you feel welcome ...she is so nice
Adria was very kind and helpful
Best service EVER! My family and I were in a bind, without any way of fixing it ourselves.. Andria, the property manager, went out of her way way give us EXCEPTIONAL customer service and treated us with such kindness. She showed such care for my family and our items we are storing. We're out of state , so its making things a bit challenging, but she was so knowledgeable about all of their services, was nice enough to walk me thru everything and give me all the information I needed. She also gave helpful suggestions, told me options we had and helped fix everything!! You won't find better customer service, better bang for your buck or nicer people than you'll find here!!!
Jada was very friendly and helpful
Adria's service was excellent, personable, and very helpful. Keep up the great work!
Great customer service from Adria.
Adria was very helpful finding me the right size storage for my needs. I Would refer anyone to this location.
Adria was very helpful fixing my unit today
Jayda was very kind and courteous, while being Informative
Jayda was excellent… great customer service very helpful… if renting from here I highly recommend speaking with her.
Jayda did a wonderful job renting me a storage unit.
Adria she so awesome and helpful all the time I come to pay my unit. She fit her job
I want to thank Adria, She us very friendly and helpful to help me with email. Look forward to have my stuff stored here! Thanks Adria🌞
Adria, was super nice and informative. Definitely recommend to come here to rent a storage unit
What about this property manager Adria.... She is absolutely, Stellar...
They were very friendly and knew what they were talking about.
Quick set up for my truck storage. Thanks Adria.
Adria was very helpful and amazing 👏 thank you for all your help!)
Very nice customer service the place was nice and neat . They tell you all the promotions and and try to make it as low as possible which was very cool.
Excellent service provided, and I absolutely loved the attitude and help from the property manager, Adria!!
Adria was extremely knowledgeable, professional, and very helpful. We had some special circumstances and Adria was a wonderful problem solver.
My last review was a misunderstanding and was fixed to my satisfaction. I do recommend this location if anyone needs storage. I was greatly taken care of with Adria and Adam the DM.👍
Adria was very pleasant and helpful. She has outstanding customer service. Great house keeping
Adria was very helpful when we needed to transfer our stuff over to a new unit. Decent prices and sizes for the rentals.
Great customer care.
Adria was the best she was very helpful and explained everything to me so that I understood it
Adria, most helpful detailed person enjoyed my contact very much .
Adria is great property manager!
I had a great experience and Adria was awesome and a marvelous help
Manager, Adria is super friendly and helpful. Clean buildings.
Adria was very helpful with my storage concerns. Thank you
Adria was very helpful and pleasent to work with. Recommend this location to anyone looking for storage and great customer service.🙂
Adria is so helpful and awesome! 😃😃😃😃
Very friendly service, the manager greeted me today and made sure I had everything I needed to move and protect my belongings
Adria great customer service and very helpful
Adria is friendly and very helpful, great customer service 👍
This is five Star ⭐️ Feedback to this facility and it’s Clark (Andria) which I rented a spot for my Semi. It was not easy to find such professional person like Adria who helped us through the way. I’m recommending any one needs a storage in Auburn WA area to see Andria, because she knows what to tel you when you’re hesitating and not sure what you to do. Finally I’m thanking again to Andria and this Storge location.
Adria Helping me through the whole process of getting my storage the explanation of the unit was great and to my likings I would definitely recommend public storage to anybody out there looking for a storage unit the process was quick and easy
Clean & gr8 prices
This place suits our needs and the staff are friendly and helpful
Excelente servicio de la señora Adrian muy amable y comprometida con el cliente
This facility isn't the closest one to me, but the service makes it worth staying for as long as I need storage. Whenever I've had a question, Adria has been quick and friendly with her answer, and makes sure her customers know about all the resources available such as the website and app.
Adria was super helpful with getting the move in process going smoothly! She was very thoughtful with all of public storages features as well thanks again for recommending the app!
Adria was very helpful by letting me know that my autopayment had been deactivated and made a courtesy call to ask if it was on purpose and if I was going to schedule a date to move out? It was an inadvertent change on my side and I was glad to know that payment would not process for the upcoming month. Quick fix! :)
Adria informed me about the Public Storage APP and helped me set it up. I was thankful and really liked the ability of not getting wet to put my code in to open the gate from my phone. Definitely recommend all who has a storage with Public Storage to download and try it out. Its awesome along with the manager Adria with great customer service.
Adria has done an excellent job. All my friends have used her services. I've been renting for over a decade and she never forgets a face and she was even nice enough to help me figure out my phone.
Adria was very professional and friendly upon check in. Always nice to deal with someone who makes you feel like they care about your situation as I had a few issues which needed to be resolved and she did so without giving me any kind of attitude which is not always the case with customer service reps when problem solving.
Best experience with Aria she is so sweet and very helpful my husband and i were looking for an extra space for rent and she got back with us, to bad we couldn’t do it after she found us what we needed but other than that would definitely recommend this public storage.
Adria For being a very good customer service and I'm very happy...🙂
Adria good service
Adria is a wonderful person and a great property manager! Even today as I went in to close my storage unit out, Adria punched my code in for me and wished me a safe and happy day and New Year! She’s the best and has always been so kind! Thanks for everything Adria!
Very helpful and efficient staff. Would definitely recommend storing here if you needed a place.
Terrible customer service and security. Travel trailer was broken into, they claimed no responsibility at all. Also claimed the "cameras were not on that time of day".
Adrian was extremely helpful and cheery.
Adria was very helpful and very knowledgeable. She was very kind and she provided great customer service
I have always liked these storages but it is the first time that I have met a lady as kind as ADRIA, she is very friendly, kind and she helped me a lot even though it was already late. And I really needed to rent my new storage. I am very grateful
They have decent prices and whenever I have any questions they are just a phone call away. I haven't had any issues with people "loitering" plus they are top of that!
Adria excellent work
Good people good rates
Adria was helpful
Adria was amazingly helpful and so nice! She made our check in and registration as smooth as possible! She is at the Auburn Way North Location in Auburn Wa.
Easy and fast transaction. adria is friendly and great to deal with. Thank you!
Adra assisted me to find alternative storage at other public storage facilities. I appreciated that she was not just trying to sell her space but was willing to point me elsewhere to meet my needs.
Adria is very kind and helpful really good customer service. I would recommend this place to all my friends and family
Adria is amazing lady and really friendly. She really help us and get a good and nice storage. I would recommend my friends and families if they're looking for a storage.
Adria was a great help. Knowledgeable and kind
Adria is amazing she has help me out multiple times and has great customer service. I appreciate 🙏 everything she has done to keep my storage and cars safe. Thank you Adria
Lori was not only an Amazing Person in General, but she actually called me back twice the next day to let me know that what I was looking for was now available, and it is evident that she is a genuinely thoughtful, and understanding manager. Over-Achieving Customer Service/ Refreshingly Genuine Thank You Lori!
Adria was a pleasure to do business with. Thank you! 😁
I needed a storage space I called several facilities after hours and first thing in the morning I received a call back from Adria of public storage of Auburn the property manager. She was very helpful and very professional helping me with my storage needs I would recommend her honesty and pure customer service and taking time to help me through the process online very helpful thank you Adria.
Great service from adria made payment quick and easy
Adria was fantastic!! I showed up with my RV and it was not going to fit in the spot given to me. She went above and beyond to move me into a more suitable spot, and got me a discount! Thank you Adria!!
We were able to get the spot we need for our Boat. Our customer service agent Adria was helpful, very professional and in great spirits. We loved dealing with her and she made the experience very pleasant.
Very helpful and friendley!
Adrian is Fantastic and great place. Friendly!🙂👍
Adria- Super great service, A+++++
Adria was a pleasure!
Adria helped me today and was great
Adria & Lori they were very courteous and very patient with me. They helped me to find a. Solution to my issue I was having. Most definitely would recommend this establishment to others.
Atria is such a fantastic person! Always very polite and helpful. I definitely give this location a thumbs up
The manager adria is absolutely the best she will do everything in her power to make sure you are very satisfied and comfortable with staying at the storage facility amazing to deal with wish everybody was like her
Had storage for about 8 years. The property manager, Adria is great. Did have some rats get into the unit but other than that no issues.
Always fast customer service accommodating for us and easy with plenty of security for our belongings. Awesome property!!! Will definitely recommend!!
Adria was awesome!!! She was so friendly and helpful during my move in experience. She was laid back and happy and made the experience nice especially after my long night! It’s always nice when they like what they do! Finally someone who values customer service! Thanks Adria!
Fantastic place to rent. Very convenient to my home. Adria was very friendly, knowledgeable, and a pleasure to deal with. I'll be back to store another classic car soon.
Adria helped answer all my questions that I had and helped me get started with everthying I needed!
Adria is a great property manager! She goes out of her way to make sure customers are truly satisfied!!
My only experience here was buying and returning boxes, but both times Adria was exceptionally professional and polite. Excellent customer service...thanks!
Adria the property manager was extremely helpful with getting my storage rental situated. She is extremely nice also:) very welcoming
Adria was outstanding and helpful
Cheapest rates we could find. Easy to make a reservation and move in. Adria was very polite, helpful and provided great customer service.
Adria was great very helpful😊
Adria was a great help.
Adria. Wonderful easy service.
Adrian was amazing, very helpful, she went over everything with me, and gave me some great tips on proper packing to see that my belongings wouldn't be damaged during the move, as well as when stored in the unit. Thanks Adrian, I much appreciate all your help!!
Adria has excellent service
Adrian was awesome. Took care of all my needs
Adria was great! Great service thanks!
Adria thank you
Adria is doing a fantastic job and assisting myself as a customer with a lot of respect, always smiling.😁👍
Tremendous service from Adria.
Adria-great service and made it easy to undertand
I have to have a storage unit more often than not and I always come back here. Adria always goes above and beyond to help. She is very friendly and always has a smile. The units are clean and well taken care of. I won't go anywhere else. Would definitely recommend to anyone who needs storage!!
I made my payment with Andria and she was a great help letting me know I had a payment increase coming up and is checking to see if that can be waived based on being with them 2 years...I appreciated her pointing it out
Adria was very helpful and polite enjoyed
Great place and I have never had any issues with security. Adria the property manager has always been really nice and accommodating.
Outstanding is what she is!!👍👍 Adrien is very helpful.
Very very friendly staff. Adria was very helpful, and even adapted to my needs. Thank you again!
Adria is the best
Customer service from the manager was superb. Let her know I was running late so she switched appointments in order to help me as soon as I arrived with my things. Inside units are dry, tall and secured behind a gated fence that requires a code
Adria was a great help in finding me the right storage. Very pleased with the service here!
😎Adria was a very helpful lady. A very detailed lady. I recommend this location to anyone looking for great customer service.
I had rented at this storage for two years or so and then unfortunately left but now I am back again! I have always had really good communication with Aria which is the store manager from the start. I wouldn't want to store my belongings anywhere else rather than where she is located at. She's very helpful, informative and nice! Really enjoy having a talk with Aria and assistant.
Adria gave me great customer service and a great listener. Would recommend this location to anyone needing storage. 👍
Adria gave wonderful service. I recommend whoever needs storage at this location you will not be disappointed.🤓
Adria is a hard worker. Always on up things. Great help.
Adria is the most sweetest, helpful person I have come across in a business atmosphere in a very long time, she's a breath of fresh air, even through I believe my payments are too high, she makes you want to stay with P. S
Adria is so helpful and always so sweet. Extremely friendly and she knows her stuff. Extremly helpful and during a stressful time. Of moving she made the difference in being so knowledgeable and experienced! Thanks again ADRIA...
Very happy with help from Adria in my inquiry about closing procedures which I am considering due to the cost of unit held since 2001.
Adria is the coolest person ever, listened to me and sister bicker for like a half hour and made us laugh. Give her a raise :)
Adria is very helpful thanks much
Adria and Lori are amazing!!!
Thank you Adria and Lori at 23712 for all your kindness and help. Love your hard work and authenticity. Especially enjoy the convos that Adria and I have :) Thank you!
Loved every bit of my experience! Adria went above and beyond to ensure that everything we needed for our move was taken care of! I felt that we were getting top of the line service from the manager! Would definitely recommend to anyone who is thinking of storing with Public Storage! Thank you again to Adria for making this a seamless move!!
Customer service was super and they had the size storage that I needed. Very secure facility. Recommend.
I love going to a place where they remember your name, thank you Adria and Lori, see you next month.
Have had a unit for over a year now and Adria has always taken care of me and my belongings. Always pleasant to talk to as well, very professional.
Adria was great on helping me
Adria is the best
Place is clean and taken care of. Units are pretty accessible, management is nice. Easy to sign up and get a unit however they are pretty pushy about getting you to buy things even if you dont want them, very salesmanish.
Awesome customer service! Super nice and helpful!
Adria she doing good work and good feedback and info... look for safety things..
-Adria, She doing good joband explain to us very clear
Adria was an amazing help setting u ppl my autopay through the website!
Amazing customer service Adria was perfect she knows her stuff. Right size price and products. I suggest this location because it is clean and secure .😉😄😄😄😃😊😊
I had the joy of working with Adria today she was very hospital, I helped adjusting my e-mail
My things got destroyed by rats !
I love being a customer here at this location. Adria is especially helpful and really takes the time to make sure that everything you have and need are in order. She cares about her customers and it has always been a great experience.
Adria was super helpful in the selection of a unit and sign up process.
Lori is super helpful! I made a reservation last minute for a move and it was so helpful to receive a call from her first thing the next morning to help me get set up. She was friendly and knowledgeable and very efficient. It’s always nice to have calm, collected, cheerful people like her during stressful times like moving day.
We waited until the last minute to make a reservation but still got a great deal! Lori was so helpful and called ahead to see how she could help and then walked us through the process without issue. She was very friendly and made the process painless on an otherwise stressful day. Thank you so much!
I was looking for a storage and the customer service was very friendly and very helpful even though I did not use the storage but ADRIA was of great help, she helped me with all the questions I had about the things I needed for moving out and moving in and I am greatful thanks
The Property Manager Andria, Was so helpful. She really went out of her way to help me, while I was out of town during a family crisis.
Great service and people Thank you Adria
Adrie Good customer service
Adria was very helpful when I went to rent!
Adrian gave me good service
I had put my items into the storage facility in mid-March and went to pull them out on June 2nd. Much to my surprise they don’t pro-rate, so I still had to pay the $200+ for the month of June even though I was pulling all my items out on the 2nd. My items were only in the storage unit for 2 1/2 months yet there were signs of rats, I had ants and wasps in the unit! I was actually planning on my items being in the storage for much much longer and had packed for that. So there was absolutely no food in my boxes, my brand new couches and mattresses had all been wrapped in plastic, however, the rats chewed through all the plastic peeing and pooping all over my couches and mattresses. When I told Lori, she just said “aw, that’s sucks. I am not an insurance agent so you’ll have to call them”. I understand that the employees don’t have a lot of control over what happens inside the units but the ants were visible for the outside of the unit, they were all over other unit doors and they could be productive with setting rat traps but they don’t. EDIT: I did change my review from a “one” star to “three”, as the manager from the Public Storage did contact me, after I made the original review, willing to help with the situation.
Adria and Lori were extremely helpful in picking out the right unit and every time I checked the unit or had a question. Very pleasant experience!
Adria was great very helpful
Adria very nice Give the good service
Excellent service and wonderful staff here! Lori was a tremendous help in selecting the right sized storage unit for my needs.
Adria was very helpful and courteous
Lori was amazing! She was very friendly, thorough, and made the process very easy. Thanks again!
Adria was very helpful and explained every detail regarding the storage unit it and packing supplies! 1yr update: There does appear to be a rat problem at this facility. I have not seen the rats but everytime I go to my storage I find a lot of tiny droppings all over my storage bins and other things. If I clean it off and come back a week/month later, the droppings have returned. Most of my important things are in bins so I'm not too concerned about them getting into most of my stuff but finding droppings is pretty disgusting and I'll likely feel inclined to toss out some of my loose items. I've never had to deal with rats in a storage unit before...and this is coming from someone who has moved around a lot so I've had enough storages to know that it's not typical.
I was with this storage place for almost a year, there is a nasty rat problem and I had rat poop and pee all over my stuff, they told me to contact my insurance and that I can set rats traps. This last December my storage unit was broken into, and my lock was cut off and my most precious valuables my Deceased husbands ashes and pictures were stolen out of my unit these items could never be replaced...there are no cameras protecting your stuff to protect your valuables and special stuff that can never ever be replaced if stolen....
Muy bun servicio
Adria is an Excellent Property Manager. She has great service. She keeps the property maintained and helps with any storage questions i have had. If anyone is looking for a great place to store, this is the location. You will get great service and meet this awesome property manager.
Adria is awesome!! :) Unfortunately, I wasn't able to rent at her location because the door to the 5x10 unit was too narrow to work for me. BUT...she went above and beyond to find me a space at another location nearby, and at a great price as well. She demonstrates excellent customer service in everything she does, and this is just another great example !!!
Friendly and very professional the name is adria
I had such an easy and wonderful experience with Adria! She answered my phone call quickly and professionally this morning. She provided me with all the answers to my questions, and exact directions to the facility. When I arrived Adria was friendly, gave me a tour of my storage unit, and gave me options to protect my belongings. It was an easy and lovely experience! 👍🏻👍🏻👍🏻
Adria was Awesome
Friendly Helpful and Engaging staffmber
The service was great and Adria had all the answers. Polite and helpful.
Received excellent service from Adria here at public storage. She was very informative and took the time to make sure I found the deal that was best for me
Adria was helpful, helping me with all my needs for storage. Her service was excellent. I reccommend this location if needing storge.
Decent storage place. The staff was friendly and the prices are good. Our unit is well-sized, has a small light, and haven't had any problems with the unit itself. Will continue to rent here. The problem I have with it is that the staff member who rented our unit was VERY pushy. She continually tried to sell me EVERY item in the store. Then she tried to find excuses for me to log onto Google Maps to leave her a review while I was in the store. Not comfortable with that, especially after the pushiness of the experience.
Lori was super sweet and helpful. The location is very easy to get to and feels secure. The aisles are a little tight so be wary of driving any large trailer or truck in but overall good experience.
November 2017 when I start using the facilty here in Auburn Way, this year my rent is going up but I didn't find out until I went to the office in Feb. 2019
Adria was really nice and friendly. She is also very knowledgeable about storage units. I really enjoy my visit to this location
Adria was a good help to us in this weather and very nice
Good price. Friendly girl! Adria is really helpful.
Laurie was very nice and helpful in setting up my unit. Went out of her way to make sure everything i had was protected and taken care of. Adria has handled my phone calls and assisted me perfectly with kindness as well.
Employees very helpful especially Adri
They were very helpful and seemed to like her job!
Highly satisfied with my visit with Shayla.
Very friendly and helpful staff, clean and secure facility.
Public Storage is What it really is...
Went to wrong property. Adrian was ver6helpful. Showed me the spaces even though I went to original property reservation location.
Adria was wonderful, has great knowledge of all the products and my experience was 👍
It's a good facility that's well maintained, though a little tight to get through with a straight truck, then again, aren't they all? The associates were extremely helpful, especially Adria. The only thing that I didn't like about the facility here is that it's located in a rough part of town and had some vandalizing. My unit's lock was broken but non of my stuff was taken. They made me pay $20 for a new lock that I think they should have provided. If you rent an apartment, do you pay if a robber breaks your window? No. But whatever.
Very friendly staff and clean
Adria was beyond helpful. She showed me my unit and gave me advice on how to keep my items from deteriorating. She was very patient, friendly, and all around pleasant to be around. The area is also well kept, no furniture or garbage laying out and about. Keep up the good work 👍👍
Adria was very helpful
Very happy with the services and space.
Lori was such a delight and extremely helpful when I inquired about getting a storage unit at this property. I can't brag enough about her superb customer service and ability to answer all the questions I threw her way. She was personable and polite from the moment I walked through the doors! I highly recommend this storage facility and couldn't be more happy with the choice I made! Also, it's pretty reasonably priced which is a bonus!
Wow! what a great customer service. Adria so helpful and very friendly. thank you
Good customer service easy to work with
Adri is a very nice person! She helped me on what storage room to get and her customer service is awesome 👍😎
Adria was very helpful and solved issues with my online reservations. She stayed over work time to help me with getting storage that was in my price range along with the size that worked for the price of savings for me. Informed me of how to protect my belongings. I highly recommend this location to whomever is needing storage😉
TERRIBLE LOCATION!!!!!!! RATS! RATS! I have told them they have a problem, even shown them photos of my chewed up furniture, to which they respond "we have never had a problem" well sorry, you do now! Every. Single. Month. Without fail, we ALWAYS pay 30-50 dollars more in "Fees" this location decideds to tack on. Every time I ask them to explain, it's a $40 fee for being late, as in paying the next damn day. And even trying to pay it online, there is ALWAYS and issue and we ALWAYS have to process the SAME information online the next damn day for it to go through. TERRIBLE location!!
Very friendly and informative. Adrian was very helpful and made the experience pleasant.
Tiffany is all ways nice funny and know what you need for space of you don't so go stop by and get you a storage from tiffany
Great customer service from the manager. Always happy and willing to answer any questions and works with people on payments. The staff is fast if you accidentally overpaid for your rent
Lori was wonderful, helped me with all my needs. Thank you so much.
If your going to store your things, this is the place to do it. Adria was so helpful, she was very friendly, knowledgeable and honest. My brother Don needed storage and she was so kind and willing to work with him.
Adria was very helpful in finding me the right size space for a great price. She informed me of all merchandise to protect my things properly. I would recomend this location to anyone who wants professional ,great service.
Lori was so helpfull and friendly. She explained the process and fees. We rented the right size unit. Very good experience.
Lori did a great job. She was very helpful, kind and informative. Affordable and easy to work with on this property. Only downside is added fees and mandatory insurance needed. Otherwise great.
Adria was exceedingly helpful in fulfilling request to have a $10.00 service charge reversed and cancellation of storage fee increase. Much thanks!
I came here looking for a storage, Adria was really helpful in setting me to a good storage n pleasant. Great customer service
Adria was very helpful and informative. I would recommend using Public storage. They seem fair, reasonable, helpful!
The manager Adria was extremely friendly which was much appreciated and she explained everything for me to to completely understand she did a excellent job.
Realy friendly and would refer people here and talk to Adria
Adria has been so helpful, making it very easy finding me the perfect storage unit for my needs! Very polite and helpful?!
Adria was prompt so we could meet at the appointed time. She was helpful and had advice about how to store my belongings in the most protected ways,
Nice and friendly place
Adria was a really professional meneger. I like her job.
adria was very helpful when it came to the moving in and out processes. *pro-tip* the smallest storage is a few inches too small to fit a queen sized bed.
Good service I like how she helped me with a lot of stuff
Be careful they have rats and will not cover damage or supply a rat trap
Adria great customer service very helpful
Great Adria was super helpful and resloved our familes issues
I recently helped a friend get her belongings from this storage, and load her rental truck for her move to Louisiana. When we arrived, unlocked the door, and opened up the unit, the first thing we noticed were several boxes chewed up, and rat droppings EVERYWHERE! Just about all of her things were soiled with rat droppings, and rat urine! Unbelievable!! I sure hope the owner/manager makes things right for my friend. Needless to say, I would NEVER rent a unit from these folks! This is so wrong on so many levels!
Staff is friendly but property has rats open my storage unit to find property damaged by rats, rat poo on my things and I was told that I should contact an exterminator even though I don't where the rats are coming from and more than likely it's the other units that store food or things that attract them. Moving my things out asap. Don't recommend storing here.
Adria was a major help for me, I really appreciated her taking the time in getting the correct unit and even in the case that particular unit wasn’t available she quickly found me and matched the online price at another location saving me time and money. Thank you very much. She’s very friendly.
Love this place. The people are great and Adria is awesome.
Adria was very helpful in the rental process. She and Sarah are both a delight to work with. The space is working well for us.
The manager Adria was nice and service was great .she helped me find a parking space at this location for my camper. I used public storage before and happy to do Business again.
Britt is friendly made this easy for me. Great job!
This facility has a horrible RAT INFESTATION !!! What's worse is the person who rented me the unit (Adria) lied about it and pretended it didn't exist. I know she probably has to lie because otherwise no one would rent there but they don't even give you a chance to protect your items from these nasty rodents. They shredded many items, including boxes so they could get inside then pooped and urinated all over stuff! It was a very sad day when we went to check on the items in our unit, which included all of my Mother's belonging. :( After noticing the damage and obvious rat infestation, we noticed big rat traps on the sides of all the buildings. They know the rats are there but don't tell anyone. This facility should be shut down! Shame on you!!!
Adria was excellent help with great customer service!!
Adria.was wondering and helpfully with unit and supplies thanks Liz McKee
Thanks for the service Adria explained everything I need it to know related to my storage room thanks Adria you really helped a lot👍🏻
Other than getting billed twice I have know problem and Adria was very helpful.
Adria was very helpful telling how to protect my stuff in good way
Adria was super friendly and very helpful!
Adrian was very helpful.
Great customer service, Tiffany was really nice and helpful getting our storage unit. First time here, really love the great attitude!
Wendy did a great job answering my questions and was very friendly and helpful
Great service. Adria helped me get my payments taken care of with no delay. A pleasure to do business with.
If I haven't paid this months bill yet can I still get into my unit until a certain day?
Adria was Very helpful and kind
Rats and high prices. Nuff said.
Brittney is very friendly and professional. Made it very easy to move my stuff in.
Great experience! Very welcoming and professional thanks Adria and lisa!!!
Adria was extremely helpful and informative. Made everything much easier to deal with during a hard transition, highly recommend her.
Lisa walked me through my check in and was friendly and prepared to answer any question I had to ask. Efficient and friendly, Lisa at Public Storage in Auburn (catchy jingle and a Kangaroo mascot) :D
Adria is a wonderful person very helpful and really nice! Very detailed oriented person! Thank you and very nice to be working with you, Adria! If I’m ever back in Washington and in need for storage, I’ll be wherever Adria is.
Great staff very helpful and friendly!
from E Turner Adria does a great job She always has a great smile a warm greeting and a business like manner i am also a neighbor and have observed her as she was showing someone the site and received a friendly greeting over the back fence Thank you Adria for your great service
Rats, ants, termites OH MY
Very friendly and excellent service by Adria. She made it very quick and easy to get our storage unit today. Thank you!!! 😊
Adria was very helpful and friendly, making the rental process easy.
Working with Adria is great - Called me when a right sized unit came available - got it - not problem. When I needed a place to store an RV - she called me right away. Just awesome - Parking an oversized vehicle in King County is a hard thing to do. Great to work with. Thanks for the best service!
ADRIA WAS VERY HELPFUL AND WONDERFUL
Adria gave wonderful service when signing me up for my unit. She was extremely knowledgeable and helpful. She took me on a tour of the place and made sure I understood everything in my contract. She gave me tips on how to properly store my items so that they would not receive any damage from the elements while in storage. This month my card was declined because I had received a replacement card from my bank. Adria took the time to contact me and remind me to update my information for payment so that I would not be late. Thank you Adria and Public Storage.
Great place. And very helpful nice front desk lady.....thank you
Great location, friendly staff. Brittany was a great help and went out of her way to help us set up a rental...
Adria gave great service. She was very knowledgeable with helping with the storage, to show us what to protect our things with. My wife and I are very appreciative to be doing service with her.
Perfect spot and nice management
Excellent service )
Came it and was taken care of very well, got me in and out in No time, very smooth transaction, Adria was overly helpful and getting me exactly what I wanted and needed! Great location!
Very professional and courteous. Adria was quite helpful. Highly recommended.
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The staff is very friendly and helpful.
Adria was very helpful. The unit was clean, signing up was quick. Got me in a unit that fit my needs rather than the large one I originally thought I needed. That was much appreciated!
Great service. Always ready and willing to help customers.
Amazing service.... the perfect space, 2 packs of boxes and packing supplies... everything worked perfectly!!! Really appreciated the help selecting the space and what we were going to need to pack it all up.
Clean storage unit
Me my daughter,and my husband were in a terrible car accident. He had to get his leg amputated and my daughter was in a coma for two weeks. She just woke up 1 week ago. We were two months behind since everything that had happened and I know I should have remembered but I was so worries about my family. Well I went two days ago to pay in full only to realize the had already auctioned my unit off. I asked if she could relay to the people who bought my stuff to please return my pictures of my children and pictures of me and my husband when we were babies and she said she couldn't do it. I am so devastated about this and how the could have done this.they don't even care about people or there circumstances. I don't care about my stuff like my 5,000.00 wheels and rims ore my beautiful house furniture I just want my babies stuff back. Please think about this before use this business. Also they auctioned my stuff worth ed at least 12,000.00 for 5.40. They say the were losing money but got a whole 5 dollars and I'm expected to come up with 100's more on top of millions of dollars of hospital bills.i haven't stop crying since the accident and they just keep adding more.
Was fine up until some idiot set fire to our building and Only got one day to salvage what I could from my own unit and moved it to an outdoor unit. The outdoor units are not as safe in my opinion. Left my stuff there over the winter and our unit is rodent infested. Probably the whole building is. Just spent well over $100 taking stuff to the city dump because they wouldn't provide a dumpster for us to use. So hurt on top of hurt dealing with them. They wouldn't even prorate us for the month if we wanted to close down our unit early.
Adria was really helpful.
Great service, Adria was very helpful and friendly.
Very friendly and helpful
Staff was great and very helpful
I'm locked inside :(
Adria was so wonderful and informative. From step 1 to the last step. Amazing work. Thank You.......
Adria provided me with excellent customer service!
Chima's professional demeanor was astounding. Her highly positive attitude was a bonus!
Adria is always so welcoming when u walk thru the door and so nice ! Thank you!
I received great service and economical. Adria was very helpful and courteous.
Was at the public storage today, and I have to say that Adria was very friendly and I was happy with the service. I would recommend going with Adria if you have storage needs.
Fast and curtious
Great customer service! I found this place in a pinch, and I got help right away! Very polite and helpful, and I got all my needs taken care of.
Great freindly service. Knowledgeable and informative. Cant beat service with a smile.
People at the front desk Adria and Shyrica are helpful and informative nice people to deal with...
Excellent service! Brittney was a huge help and explained everything in detail.
Christina was very helpful and informative. Loved her friendly smile and positive attitude.
Christina was amazing!!! She was awesome and very friendly to us. I would definitely recommend this place to anyone. I would ask to work with Christina if she's available everytime.
Very informative and friendly
I like this place because close to me and it's nice and clean and there is respect full manager with very good customer service.
Adria assisted me with all my storage needs that i felt was above and beyond of the service i have received from other storage companies. She was very friendly, knowledgeable and professional making it easy for me to pick Public Storage the company to handle all my storage needs.
Adria was very helpful and kind today as I came in last minute to get a storage unit before leaving the state. She helped with a smile and did everything she could to get me the best rate and on my way. I would strongly recommended this public storage for anyone's storage needs
Great service, reasonable rates
Adria was very friendly and helpful, she made our moving experience great and smooth.
Very nice people with lots of help and information. Great choice
Fast friendly easy going service.
The staff is great.
Adria gave me great service today a great person
Friendly customer service!
Adria is awesome! Thank you!
The lady at the front desk forced my wife to purchase insurance even though we had our own at the time of renting the unit. Lady also forced my wife to purchase brand new lock even though we had our own at the time of renting. Would not refund either portion of insurance after proving we already had coverage or portion of lock after showing her we had our own. To top it all off, manager made my wife fill out a Google review at the front desk AT THE TIME OF RENTING! Inner gate code box has been out of order since May 2016. No focus on security. No way to audit when cars came and left facility. Very poor customer service experience and very poor management. Would not recommend.
This is a great and wonderful place
Contacted to store a vehicle I drive exclusively but do not own. Manager very helpfully explained what procedure would need to be followed and even contacted her district manager to be absolutely sure. While I ended up not renting at this time because the vehicle owner was uncooperative, they are first on my list for vehicle storage in the future because of great customer service. Saved me time, energy, and frustration.
For nearly 5 years, Adria has greeted me, and other customers, with courtesy and an encouraging outlook. Using her professional skills, Adria helps each customer address specific details through to a successful completion. Therefore, I would highly recommend Adria to any person having storage needs.
Wendy was extremely hepfully
Had a wonderful experience!! It works for my needs! Thank you
When I went there Adria gave great service 🖒
Adria was very helpful and nice she went over everything and showed us the different size Storage's available so we could get the right one for us
Very easy process. Adria was very busy with customers but made sure we were happy with the unit. The additional expense of mandatory insurance is a surprise but understandable and not a reflection on the property.
While the people who work here do their best and it's not their fault, the storage facility itself is awful. Two problems: 1) The buildings let in all sorts of dirt, and it's not dry dirt, either. Some of my furniture may need to be completely refinished & reupholstered, because the dirt caused such damage. 2) Mice! Thankfully, they didn't chew anything in my unit (heard from someone else that wasn't so lucky, though), but they were EVERYWHERE. Mouse urine & feces on every exposed surface. Disgusting. I have a good friend who's had a unit for about 5 years at another Public Storage location, without experiencing any problems. I had my stuff here for only about 1.5 years. Don't put anything you care about in a unit at this facility! I am giving the place one star only because I can't give it zero.
Adria gave me Excellent service.
Wendy makes You want a storage even if you don't need one, she's a delightful person, she will make anyone's day, Public Storage your lucky to have her.
Adria helped really good!
Dan was very helpful and explained everything very well.
Adria was very helpful and got me the ideal unit I needed.
I suddenly had to get a small storage area. I found out while I was out of town so loved that I could go online to reserve one after hours yesterday. Bill called me this morning to say hi and make sure of what I want; also to see what time I thought I would come in. When I arrived he took me to 2 different units to compare and was very efficient in getting me signed up. Bill was very friendly and helpful while being businesslike at the same time. Thanks so much Bill!
Adria was patient and explained the process clearly. I feel very comfortable leaving my belongings here!
Adria was very pleasant and helpful today. Great clean facility. Thank you you.
Very helpful and friendly. I got the size storage unit I needed!
RAT INFESTED...They did not inform us about the rodent problem that they had full knowledge about. RAT FECES and HOLES throughout all my stuff. It was so bad I had to toss a good majority out . On top of that they removed all light bulbs from units and was told we could not add one which made it very difficult to see when the sun gos down because you're only working with a flashlight that you bring.
Good informative service. Friendly and willing to help with some specific reservation accommodations! Not happy I didn't get the $1 to move in deal as I was looking forward to moving my items sooner but 50%off is ok too, just bummed but not office managers fault!
Adria has excellent customer service. I reccommend this location for anyone looking for storage.
Adria was super awesome and went out of her way to make sure I was happy with the unit.
Great hands on friendly service. Great at suggesting additional services with out being pushy.
So far so good. Just starting. :)
Good experience with darron
Adria was very nice and helpful.
Thank you Adria for helping us rent a storage unit for our business. You were very helpful!
Great customer service and very simple to do!
Wish I could give negative 5 stars. Loved storing our stuff here at first. Then after the 2nd year there, prices slowly went up every other month or so until our unit rate had doubled. While moving out since we could no longer afford the storage space, it came to our attention that they had a rodent problem. Someone, without our knowledge had been 'tossing' rodent poison packs into our unit. So many of our boxes had chew holes and feces inside. The people are very friendly and nice and the manger is awesome! But they lack communication when there is an issue. Just like when there was a fire there a year or so ago, no notice went out or anything saying what had happened. Just like this rodent problem. But when I asked the lady behind the counter it was "oh its something we've been working on getting under control." In my opinion its common courtesy to inform your tenets that there might be an issue and to be on the look out.
Adria is always helpful, happy, polite & goes the extra mile! A true pleasure to deal with!
It's a nice storage unit. It was easy to find and very accessible. They have the perfect storage unit for me! The staff was very hopeful with assisting to find exactly what I needed.
Adria is always helpful and polite at move in and when we come in to pay the monthly storage bill. I just noticed this review was signed into my daughter's name but the review is done by Laurie Kitner.
I wish there was a no star option.. This place is the worst. They are way over priced (even though they said half off the first month) there are so many hidden fees, for example, after you agree to get a unit then they try to sell you every over priced non essential items they display and try to talk you into it after you insist you don't need it, then after everything inform you that you are required to carry insurance at additional $11, 13 or 15 instead of telling us when we got the unit prices, plus you have to buy the locks they provide for 19.99. (or get your own with their approval). OHH and they are so nosy with all the questions of what I am storing, it is none of their damn business, (iv'e never been asked these private questions at any other public storage before).. and they are slow as hell too, took an hour to get a unit with all the up selling, questions, paperwork and looking at the unit. I will never use this place again.
Adria is full of good energy. Very helpful, all round great service.
Great customer service, very helpful and friendly. I wouldn't go anywhere else
Adria is awesome. Very professional and willing to help.
Manager is very friendly and resourceful. She makes sure you have the correct unit size for your belongings and makes sure everything is protected and taken care of rather then just selling you a unit and sending you on your way.
Very nice & friendly. Very informative about storing household items and how to protect them.
The service that was given by Adria was very helpful and nice.
Perfect place to get a storage unit. So friendly and helpful. Definitely would recommend. The staff doesn't just try to sell, they really do try to help!
Adria & the rest of the staff are very polite, helpful & professional. Thanks team!
Great place to do business....service is friendly and people are great!
Everyday just want to say that adria has been a great help to us through this whole situation and very professional and we appreciate a our eperience with her
Adria provided me with great service. She is on task and helpful. When she always greets you with a friendly smile. She cares about the job she does and it shows.
Adria was not only extremely helpful but also very knowledgeable about the units.
Adria, the property manager is great- so friendly and helpful!
Great customer service. Adria is very friendly and helpful. She explained everything very thoroughly.
Very helpful and courteous, would highly recommend...
Customer service is grest. Couldn't access online to pay bill and went to facility to pay there and adria showed me and walked me thru the on line process with great success.
We like the friendly and courteous professional service administered by Adria, each and every time we come to our storage space. She is compassionate in making you feel comfortable for all your storage needs. We feel safe knowing she does an absolute perfect job in running this facility. Furthermore she is knowledgeable about every detail. Thank you again and again. Albert and Amber
Greate customer service Adria!!!!!
The property manager is great! 3rd time using this storage and I always get the same great service.
Awesome lady adria very helpful
Adria is an awesome person. She was fully informative, polite and helpful. Thank you Adria
Thank you so much for everything. You have been great to work with. Would highly recommend your location.
Adrian was very helpful and thorough.
Mercedes was very friendly, professional and knew the answers to all of our questions. Getting a unit was quick and painless. The property is always very clean and well kept!
Cyndi is an excellent worker. She is very studious and and knows ehat she is doing. She would be a great addition for any job. Adria has also been wonderful everytime im on the property
This is my 3rd time having to store my stuff & honestly the best all around experience I've had. The women behind the counter the manager, Adria is friendly, wonderful, very knowledgable, & very helpful. I booked my storage online & when I came in to confirm & make sure I had enough room Adria was their to help asking what I was going to store & if was all going to fit. She suggested a bigger unit & after looking at all my stuff I agreed & was very happy. My move in went smoothly & a couple of days later I even received a call from Adria to make sure I was settled in ok. 😀👍🏽🇺🇸
Sales rep was helpful and friendly
Recently I ran into an old friend. Who's chief complaint in our whole conversation was a difference he had with his current storage facility which is also public storage. When I told him how nice the manager of my facility, i.e Adria, was his first response was that it was worth the extra miles to drive there and that he was going to move to her facility. He likes public storage he was just having trouble getting along with the management at his old branch for whatever reason there was. He stated he had heard about her through others and that was the reason he chose public storage to start with. I don't know which of the many facilities you have that he does business with but I can tell you this. You chose well when you chose Adria. My daughter came in and met Adria before I ever met her myself. As it turned out she didn't need the storage but Adria left a lasting impression thus when I was storing my belongings she recommended public storage first again because of Adria. She is well mannered she's kind and very businesslike, and seems to have a way around whatever obstacles you face, she is the get it done kind of gal. Her family is very nice as well which I learned from a brief encounter.Thank you for hiring people of her caliber she has been a real blessing. Sincerely, Kevin L. Barnhill
Mercedes/Adria were of great assistance, awesome.
Anthony was great
Anthony was great. No problems getting us going.
Anthony did an awesome job showing me the property and my storage unit. He covered in detail all the insurance and lease documents. He is was awesome and has great customer service.
Anthony help me today and he was awesome showed me the unit explained everything out it was very helpful. And kept it in my budget
Anthony and Cyndi worked together to find exactly what I needed. Great service.
Mercedes was quick and awesome the experience was fast and it was the price we expected we are very happy as always with public storage. We are new here from California so we always expect the best service and we got it.
It was quick and easy. Had to pay for an out of state account. Adria was friendly and helpful.
My Mom has a unit here and every time I have asked for the code or needed help of any kind the young lady who is always here is unfailingly wonderful. Bends over backwards and goes out of her way to assist us.
I hate this place if i had a truck to move my stuff somewhere else i would!
You know... i'm having a great time with my storage experience. I'm stopping by today actually. I need to get my sleeping bag and a couple of video games- the installed versions on my computer aren't working, so I figure i'll reinstall them. Waiting to move back to Auburn Way N. after the fire. Well taken care of in Federal Way; there wasn't any open spots left local. My bill rolls over and everything. Current: 4stars TimNm
Property manager is always polite and helpful when I need assistance. Units are secure and clean so overall Id give 4 3/4 of 5 stars because there's no such thing as a perfect anything.
Mercedes and adria are great. Great customer service always friendly.
Adria is alway super helpful. Have had a storage unit here for years and she is always a pleasure. Never had an issue with my storage unit.
People were actually in the office and staff were helpful.
Mercedes is very friendly and did amazing helping me find the right storage even though I ended up not getting one at the moment but when i am ready I will for sure rent from her.
Mercedes was awesome made it very easy and enjoyable to work with
Thanks always helpful with any questions issues
always had a great experience. Adria is always helpful
Very Helpful, willing to work with me to find the right size unit. Like the hours and that someone is on site.
Adria is very nice people, thank you very much... Edgar, from Brazil.
Mercedes was wonderful and very informative.
Adria is always very helpful and provides great service.
The service that Adria provided for me was very nice and helpful.will highly recommend this location to everyone.
Adria is always helpful and nice
Worked great andvinformed
The best storage in Auburn with a nice and kind manager, thanks Adria.
leslie was epic amounts of helpful...if I could I would give ten star rating
Such a sweet,kind, woman helped us. Very courteous & helpful!! The place was clean and well kept. Great prices!! Will definitely recommend to others!
Brian was extremely helpful and informative. He made my experience effortless, I would recommend this place because of him
Doris was very helpful and nice.
Mercedes bent over backwards to help us find the best unit for our needs and get us signed up for the right price. She was fun and courteous to work with. Thanks Mercedes!
Mercedes was very professional and helpful when finding the right size and was very explanatory when explaining the lease agreement.
great!, helpful! Would recommend it
Mercedes did an amazing job. She answered all my questions and helped me get the storage unit I needed to fit my needs.
Very good Very helpful Freindly
Wonderful service. Polite and friendly. :)
Friendly environment and a great option for storing your goods.
Adria was very helpful and helped me get in and get out in a timely manner.
I've been at this location for almost 7 years now, and never had any kind of problems at all. Adria is always helpful and willing to answer any and all questions which may arise. I would recommend this Public Storage facility to anyone looking for extra storage space which is expertly managed.
very easy application
With Adria’s help, we were able to find a place for our stuffs. She treated us in a professional customer service manner. The area and facility are clean and presentable. Send my thanks to Adria. Mike C.
They were very helpful and took their time and explain everything to me. They were really fast and made me feel welcome. I'm happy to get my day started. And they know how to hold a conversation.
I moved to southern california from the Auburn area and needed to put most of my belongings into public storage. I picked this property because it was literally across the street from my apartment at the time. Now that I'm in southern california, I needed to coordinate multiple PODS containers to be dropped off on the premises and also movers to come to move the stuff from my storage unit into the pods containers so it can be shipped to me in southern california. Clearly, the distance makes it difficult to coordinate all of this. Adria was awesome in working with me every step of the way, and actually went above what she needed to do in order to accomodate my needs. She's out of the office often because she's elsewhere on the grounds but she's very quick to get back to you if you leave a message. If you need a convenient storage location AND excellent management then this place is awesome. cant recommend highly enough.
Thank you Adria for helping us rent the storage unit for our son’s belongings. Your help was efficient and your attitude professional, with just the right touch of humor too. We appreciated how quickly everything was handled and also your suggestions for how to best minimize potential damage due to the cold. It is a pleasure working with you! Take care, Susan & Don
Great friendly service!! Felt totally safe and educated! Pleasant experience!!
Adria was very helpful, also informative. She was very helpful to find a unit for us, and shown us the unit size, and helped us save money at the best of her abilities.
Adria was very professional. The turn into the driveway is not well designed for hauling a trailer. The web site for this location was difficult to find on Google Maps.
Adria was very helpful and professional
only giving 5 stars because of the manager Adria. She made things right upon my move in and that's what counts. If it wasn't for her management probably wouldn't store my stuff here, but overall it's convenient and safe place to store our belongings. Thanks Andria for your customer service!
MERCEDES WAS AWESOME!!! She showed me the unit, made everything simple to understand and was super friendly!!
Grate service and willing to work with me. Property manager Adrian is vary nice and understanding. Best public storage I have ever been too.
The property manager was very helpful in each and every way with fast friendly professional service and answers each and every question that may arise. I couldn't imagine myself at any other storage faculty. P.S is the way to go.
Adrian is a awesome manager is extremely helpful and always pleasant to see.
Mercedes was very helpful in finding our storage unit to suit us
When the need arose to find a secure place to park our company truck, we immediately thought of Public Storage as many have RV/truck parking spots to rent. Since using Public Storage, we have had a peace of mind for the security of our truck. It is always ready when needed and easy to access. The staff has always been very easy to work with. Adria helped set us up with a spot and made the process very easy and quick.
Wonderful and fast service. Very pleasant experience.
Adria was very pleasant, polite and helpful. She is an asset to Public Storage. I would definitely refer my family and friends to this Public Storage because of Adria.
Adria was extremely helpful as well as friendly. I enjoyed the experience of signing up for a place to store my vehicle. The facility seems very well cared for and secure and the cost very reasonable. Thanks Adria! = ) Susi
I made the reservation online the morning of move in for a 10x15 on sale for $100 a month and $1 for first month. I come to check in around 4pm and she had given my reservation away and only had a large unit left. So there I was with two truck loads of my stuff and they couldn't even call to tell me? Like a sucker I stayed, paid $60 bucks for July 26-Aug 25, then have to pay $48 for Aug 25 to Sept 1st. Then my first monthly payment of 255 is due. Safe to say, if I didn't have to move out of state THAT day, I would NEVER have stayed at that place. Yes, I could have been more prepared and done more research. But with their good reviews I had no idea she would have given my spot away, expecting me to pay 2.5 times the rent I originally had planned. Well played Public Storage... well played.
Adria was great and very helpful.
The lady was awesome and very helpful.very knowledgeable about sorting and storing things.
I am a customer at this location and I love this place. They are very friendly, the grounds are keep clean. You always see someone out and about cleaning the grounds. The hours are great. The personal in the office are great, they are very helpful. I would recommend this place if you need a storage unit. Been with them for 1.5 years and I haven't had problem. so if you need extra storage this is the place to go.
Kriatina and Adria are great. They are so willing to help and assist me with making payments every month. They even helped me by discussing options for a smaller unit to help with cost. Very friendly. Safe location.
It's a safe place the but the price goes up and up and up and up. about ten dollars a year average ... in 4 years it has gone up $40.
My boyfriend was looking for a unit. Went to look at 10 x 10. After physically going to the unit, it started to feel like a high pressure sale. After we said ok, without letting us know the lock was $13.00, it was put on the unit at our cost. Also not specified over the phone Insurance is required to be purchased as well. I asked several times over the phone, bottom line price out the door, prior to the visit. This was March 1st. Posted late
It was run very efficient. Both of the staff were polite and professional. They accommodated me with all of my strange needs lol.
Adria is great !
I have had several units over the years and Andrea has always made sure I had the best service. Your facilities are always in order and she is the Best asset you have. Thank you for being there whenever I need you.
Fabulous customer service. We had reserved a unit that turned out to be too small for our needs and within minutes they got us into a larger unit, no hassle. Truly impressed with the professionalism.
Great experience - wonderful service
Love Ms Adrian. She makes you feel welcome the moment you walk in her office. I like that there is live surveillience of the property. Storage area is always clean.
Ka'sh was very professional. She gave me just the right amount of detail. She knew my time was valuable and kept it quick. She was great, and I hope the next PS person I deal with is just as professional.
Adrian is great
There great here and very helpful (:
Very friendly, fast service and explained the contract in detail. Thank you Adria!
Couldn't ask for a better service provided by the management at auburn public storage. I've been storing property there for well over a year and have never had a problem. Super helpful and polite I would recommend this facility to anyone!
Adria has outstandng customer service skills. She is upfront and down to earth which makes her accessible if you have any questions. I was in a diffferent location and needed to pay my bill. She gave me the information I needed and was patient and kind even though her office was filled with other customers. She has the tremendous talent of multi-tasking and making you feel as though you are the only customer she is serving. Thank you again, Adria for all your help, your attention to detail in helping others is priceless!
Adria is fantastic! I've been doing customer service for 17 years and I know good service when I see it. She is personable, helpful and seems to genuinely care for the people who come in. I'm glad that I chose this place for storage. It's been a really positive experience every time I come in or call!
Every time I visit adria is wonderful.she is very friendly and informative ... very helpful. She honestly makes for a very pleasant visit. I enjoy stopping in on my way out to say hi.
Adria was pleasant and completed transaction in a timely matter
Very professional staff! Adria was very helpful getting me set up with everything I needed. Access was very good to the facility and is secure and well managed.
I very like this public storage it is very good locution and very good people
My experience has been top notch from the start. Adria has been the most helpful and nicest person I have come across in a very long time.
I love the pricing of the units and PM Adria is a very helpful and courteous employee. Thank you, Adria!
The representative, Adria, was so good. I worked as a supervisor at Harborview Medical Center of four out patient clinic front desk staff and I know good customer service when I see it. Adria has excellent skills. It was a pleasure working with her. She made my experience easy and smooth. I would have loved to have someone like her on my team. I'm retired now and a senior citizen and she took the time to make sure I understood every thing and made sure I was satisfied. I give her the highest rating you have. Thanks again Adria for making this old lady feel special.
Well manage, clean, secured, and property is watched over very well. The Manager, Adria sees to it that everything is running smoothly. I would recommend to anyone that needs storage solutions. CharlesK
here at the Auburn N. location I have always received top of the line customer service. I never have to worry about misleading information or fee's about my storage!!! The site management Adria is easy going and hard working Adria always answers questions Adria you Rock.. Bill Mc Auburn.
Well.all I want to say is .sample. adria be`n so wonderfull..with me . And about the storage. Their kind the expensive. .
I have been renting from the Auburn Way Public Storage for more than six years and have always experienced excellent customer service. I once took off on a long bicycle trip without locking my unit. Even though I was hard to get ahold of, Adria, the property manager, managed to track me down and get my permission to put a lock on my unit. She truly went the extra mile for me. I highly recommend this place.
I just thought I write a note to let you know how helpful the staff has always been here with me. Very kind and knowledgeable. Adria is always available to answer questions and help resolve any problems or issues that might come up. She has made it very easy to be in this location. No problems, and an easy location to use. Great staff! Thank you!
When the need arose to find a new secure place to park our recreational vehicle, closer to where we live in Auburn WA. We immediately thought of Public Storage as many have RV parking spots to rent. Since using Public Storage, we have had a peace of mind for the security of our RV. It is always ready when needed and easy to access. Adria helped set us up with a spot and made the process very easy and quick. Adria has helped solve billing and other problems with a smile.
I've been a tenant at Public Storage for about 2 years now. Adria has been a huge help to me. I've had things come up and I need to make a late payment, Adria has worked with me each time. I am very thankful to her and Public Storage for working with me. I am at ease knowing my unit is safe and sound in it's secure location. Thank You Adria and Public Storage for all your help. I recommend this facility to those who are looking for a storage unit.
If all the people who work for you are as professional, caring and helpful as Adria, you are indeed a lucky company. She worked with me for several months to secure the type of storage I wanted, always with a smile and a helpful demeanor. Unfortunately, my personal life changed and I no longer require the space. If in the future I need to secure storage, rest assured that I will contact your company first and I hope I get to deal with her again.
I'd like to give a shout out to Adria. I've been with unit for allot of years and my experience here has been great. She's listened to me when I'm late and understands me very well. She's always been helpful in all matters. She's a great asset to your property and I hope she will always be there for me and the rest of your tenants. Adria keep up the great job!