Public Storage Self-Storage Units at 8 16th St NW, Auburn, WA

I just love this place super friendly staff Jazzline was a big help thank you so much I appreciate you 😁 if I could give her 20 stars I would... She is what customer service is all about

Jazz Lynn was so patient and went the extra mile to help us get set up in our unit! Thank you for being so kind and patient to my toddler during the process!

Jasslynn was a great help she made my day

Blaine was 10 star!! Very personable very informative and honestly he made me want to rent at this location! 16th St. in Auburn, Washington!

So organized, smooth, lot of options of convince. Yes! Thank you

Couldn’t get through to original storage in Kent/Des Moines so we drove here to the nearest Public Storage in Auburn off 16th st. Went in very upset & disappointed HOWEVER the young man working the front counter-Mr. Blaine, what GREAT CUSTOMER SERVICE. Which is so hard to find nowadays. He was very helpful, understanding & knowledgeable. Kudos to him & hope his superiors recognize him for his awesome act of service. Very rare to find! Kudos to Blaine!!

Aimee was very helpful today in getting my rental set up

Blaine helped me adjust some fees on my account because I was out of state and needed help setting my autopsy back up, he helped me with my problem and got the fees adjusted I’m grateful for the good customer service!

Aimee’s service was excellent very helpful

We ordered the wrong size and had to make a fast adjustment! Amy was amazing to work with and help us out! December 29, 2022

Amy thanks u for your help u was so nice to me

This place is absolutely disgusting. It’s infested with rats please do not rent here!! I lost 70% of my things and no one is doing anything about it. You will spend thousands replacing your things. DONT DO IT

Blaine at the 8 16th st location in auburn is the MAN!!!!! I appreciate him sooo much. I always have had terrible experiences with storage companies. He was the first person to remember we are human. Happy Holidays and thank you!

Aimee is the best give good customer service. Listen and polite and understanding. Thanks for help. I am current customer here at this location.

It was ok. Guy in office wasn’t sure about a lot said he had not got to much training at that property. I’ve been with PS for over 40 years that was a Frist. I should’ve bought stock lol 😂

Thanks Adria for all the help yesterday great customer service 😃

This place is in a pretty sketchy area and there is not adequate coverage for the cameras and the fenses are not maintained. When I got my unit, Tiffany asked me a lot of questions about how often I travel for work and surprise surprise my unit got broken into during my first business trip and of course there was no video coverage anywhere near the unit. I asked to be moved into a similar sized unit when I got back and the price doubled (probably because the unit had camera coverage). If you can afford to go elsewhere, please do if you value the stuff you want to store.

Very nice people. Set up really quick and easy. Thanks. Unopi fishing on YouTube.

Adria was very helpful in facilitating a rate adjustment at another location rather than having to move to this location. Great service!

I did not go there

Ariel always is an amazing help! I recommend her 10 out of 10. Thanks for all your hard work!!

It was a great experience it didn't take us long to get our storage ready and it didn't take very long the lady was really nice and it all went well

While the units are affordable and the staff are helpful - the access hours absolutely suck. No gate access after office hours. Have to be OFF the property by 6pm weekdays and 5pm on weekends. 💩💩💩💩 Had we known that BEFORE getting our outside unit - we would have gone to a different location. **Edited** After several months, our unit became completely wrecked by rats. A hole in the ceiling raining down insulation onto our belongings. The site manager saw huge rats run up our loveseat back into the ceiling - screamed at the size. Yet we got NOTHING back after considering our unit almost a total loss. Their mandatory insurance is an absolute scam. DO. NOT. RENT. HERE.

While I didn't count on the extra charges, the clerk was very patient with me.

Tiffany set me up with another storage nearby, due to limited access hours.

Closes early but good place

Great clean facility

I need more time to give more or less stars. More later.

My brother moved his items in. They would not fix the lights, they harassed him for spending time there sorting through his things. They limited my time to one hour. There are rat droppings all over. Its filthy.

I've been working with TiffanyGriffin at Public Storage

Tiffany went above and beyond on multiple occasions in helping me get through a very difficult situation with my moving company. Her service is excellent!

Adria provided excellent customer Service! Highly recommend!

No security at least 3 units get Brocken in to every week

Tiffany was extremely helpful = 5 star

Great price if you only need it for a couple months, at 4 months the price gouging begins with 30% average price hikes. Also, loaded with rats, mice, and falling insulation from the ceiling. Also used to be able to access your unit until 9pm, now it's only 6 so if your trying to move after work it's gonna take days, good luck with that! I'm out in 4 days, will never go back.

Friendly staff. Super helpful.

Great customer service from Tiffany and Jessica!!

Had a great experience renting my unit from Tiffany and Jessica.

Tiffany in 8 16th St NW in Auburn Washington is a nice person. He helps me a lot regarding the rental of the warehouse.

Leaky units ruined all of our stuff with mold and water damage. Also after going through the stuff I do believe mouse or rats were in my unit. $250 from the insurance company max. Glad I got the 5k coverage. Total rip off, would have trashed all my stuff instead of paying $180 a month for 8 months had I known I was paying to ruin it.

Tiffany it’s amazing person and friendly very good customer service I recommend this place to store your things tank you Tiffany

I would never recomend this place, had 3 item to get out before my last day in had a few minutes but was asked to leave so I got charged a full month on top of having a bunch of my stuff eaten by something, to have insurance on it only covers up to 150 dollars. Never rent from them

Tiffany Andrews you are AWESOME 😁 . A. Jackson

I have rented from this place for a couple of months, three to be exact. Only because it has a 6pm curfew to be out of it. And weekends sat. and sun. It is 5 pm very hard to get to my storage things because of this and hard to move out also. They told me six pm would closing and failed to tell me it is five pm on weekends. Whether I can get my things out or not I'm leaving at end of this month that timing is ridiculous.

Storage for your personal stuff yo!!

I would not recommend this storage facility. It is full of rats and homeless people

Manager on shift was very helpful!

Tiffany was amazing and got us all set up and secured quickly and efficiently..... even saved us some money on what we were quoted elsewhere!

Very nice place with a friendly staff. Cleaned out my unit today and had no problems turning it back over to them.

Tiffany was very knowledgeable and easy to talk with and understand. She took the time to explain everything very clearly and very friendly.

Tiffany is great.

Adria handled my situation with ease

Adria was wonderful in that location ,always I come here and get great service. I Recommend to everyone ☝️👍🏻👍🏻

My husband & I were there June 24, 2019, & met with Tiffany, who updated our accounts. She's very friendly, proficient, & helpful! We went back today, to begin moving out of one of our units (into our apartment). We're going to keep our small unit there, even though it's not very near our residence, because of Tiffany's exemplary customer service. On August 11, 2020, Adria called me, because she just noticed their overlock (because someone previously broke into my units) was still on the unit I retained, & she found a note on my account that I hadn't picked-up the new keys, yet, for that unit. I thought they had already mailed me the new keys & had forgotten all about it, so I was glad that Adria called & will pick-up my keys at my earliest convenience.

Very clean facilities!

Everything was awesome, Tiffany is great will come back again when in need of storage.

There horrible! Who closes at 6pm on a Friday?! And there customer service wasn't helpful at all

My storage unit got infested with rats. My furniture got destroyed along with various other items. I set up a trap in my unit and killed 7 rats. The insurance that Public Storage requires people to get only covered 250$ for vermin damage. Pay attention to the hallway floors and units when you walk around the facilities and you will see rat feces in some corners.

Tiffany was very great with her service we got everything done in one peace, very quick and simple.

I came here hoping to rent one of their 24-hour access units, in the past they've always been unavailable. Tiffany was a great help and very informative. She was upfront with everything letting me know in the past they've had a few break-ins. She mentioned they're are on top of it, implementing new security protocols. The local police seem to be keeping an eye on the area because they've stopped me multiple times now. The only down side is that transients seem to conjugate in this area nearby. (I've had 3 people try to bum cigarettes & 1 try to sell me a bike for $5) So I recommend trying to keep swift in and out access with your unit not allowing them to see your stuff. Thanks again Tiffany for your help and answering all my questions!

I had left a very nice review before. I just wish I could say the same now. It was a 5 star rating before .customer 8 years . Read all of the reviews and update your experience here. It's important for everyone so everyone can make an informed decision before you lay your money down.

Tiffany was very nice and to the point , didn’t make the process super long and was very friendly

Tiffany was great!! Excellent customer service!!

Had a great experience with Tiffany! Would really recommend

Tiffany was very helpful and made the experience nice, even with language barrier. I would recommend

Tiffany is knowledgeable and thorough. Walked us through the storage process. We will DEFINITELY be a repeat customer!

Thank You Tiffany for your patience and time... Great Customer Service!

I want to say thank you to Adria for being courteous and kind. And being quick to respond back. Needed a storage at the last minute and she delivered.

Great service

Tiffany has been the best ever. She best customer service.

I would recommend this location and the manager Tiffany is always so nice

Never rent here. My unit was robbed and management deleted the video on purpose saying there was nothing of value in the video. Robbers made off with over $10,00 worth of items weighing hundreds of pounds and management says it was on bicycles but there was nothing to see so they deleted the video. Rent here if you want to be robbed and management to be complicate and help the thieves.

Very helpful and professional. Great rates!

Great deal

Totally professional and integrable no fake charges nobody going through your belongings

No!

I have rented here for a bit of time and have recently rented a new unit. Tiffany has been such a huge help closing one storage and opening another at a time that was very stressful and we were transitioning living situations! Thanks so much!

The manager, Tiffany goes above and beyond for her customers. I appreciate everything she’s done for us. She is an amazing employee and has made my experience top notch. Give this woman a raise!

Tiffany is amazing she is very flexible she is very understanding and works with you regardless of your situation.

Tiffany was very helpful through every step of the process. When I first came in to get information and prices, then as I received her call after my online reservation and very much so when I came in and got my unit. It was a smooth process. Very pleased. Thankyou

Lori was amazing and a great help as well! Best value if you are staying in downtown and don’t mind driving to store accoutrements that aren’t needed.

What are the rates

Tiffany at the Auburn location and Sandy in Customer Services were both fantastic!

Tiffany was amazing and super helpful. Highly recommend this place.

Tiffany was great to work with friendly and extremely helpful a++++

Tiffany was very accommodating when we needed to make some last minute changes.

Brittany did a outstanding job with our unit and explaining everything. My name is David and Jackie Reinberg

Very experience, friendly people

I had a wonderful experience with Tiffany and the renovating process.Tiffany was very nice and professional. I would definitely recommend Public Storage to everyone.

Good good good love it Tiffany

Tiffany was great at the front office very caring and cosiderate

Tiffany I cant even put into words how much a an angle shes been in my life ...we've been threw hell and back with life stuff homeless for 7 months and my brother passed away life was a mess but tiffany man she always there to give that kind phone call or do whatever she could to help me ...the warm hugs the tears she let me cry and just squeezed me tight feels like family ...so for that I'm so thankful to you tiffany and public storage you have a amazing person in that building I hope shes recognized ...

Sorry wrong storage

Do not store your stuff here. Huge mistake on my part. The people in the office show up when they feel like it. The gate gets broken. Bees inside my unit.

Tiffany is very professional and yet very interacting with the customer needs.

Tiffany was great at helping me find the perfect unit. Helped me with getting all the essentials and walked me through the whole process.

Tiffany and Carrie are just so much fun and friendly. Best service I've had at storage.

Tiffany gave fast but thorough service. Great experience. Thanks

The manager here, Tiffany is so nice and always helpful. The property is kept clean, lights in hallways work, they are quick to fix things if needed, and best of all, NO RAT PROBLEM which is a huge issue at many storage facilities. If I have a "complaint" it's that the gate locks at 6pm, making it tough to get there some days.

Great service here at Public Storage, courtesy of Tiffany. She showed me everything they had to offer, and when I asked to see a second storage unit she didn't hesitate to give me a number of options and the added benefits of indoor units. I would highly recommend this facility to friends and family members.

Tiffany has always been very friendly and helpful. She has gone out of her way to help us. She is very customer oriented. Thanks Tiffany

Tiffany is the best thank you public storage

Tiffany was awesome! She helped us with a unit and then helped us even more the next day when we had to get a bigger one. Thank you Tiffany!

Great customer service from Tiffany. Helped get the units we needed. Recommend this place

Lori was great. When showing us our unit she was helpful, nice, she has a great personality. The unit was fine it was what I had reserved.

Britt and Tiff delivered excellent customer service. Tiff called me within minutes of my initial online reservation to see if I needed anything. When we arrived at the facility, they were helpful and friendly. The unit itself is clean and the building reasonably well-maintained. It's easy to get to from where we live and seems secure. Very happy with the experience so far!

Fast and easy. Great deals as well. Thank you

Lisa was great. Good service.

Tiffany is the best...

This is the storage location to go to in auburn . Go see Tiffany if you need a unit to store your stuff .

I was really pleased with the service I received at the South Auburn location. I was helped by Tiffany and Lori they were both courteous and product knowledgeable. I would recommend this location for your storage needs. The grounds are well kept and storage space very clean. I was also referred by Lori for the Customer Service position, which I now am a proud employee of Public Storage. Lynne

Good storage facility, Tiffany was awesome and does a good job of managing this location.

Tiffany is the best I've ever had for storage. I've traveled across country 14 times. If all the places had a Tiffany I would have been honored !

Tiffany was wonderful thank you so much

Great service! Was able to get a larger unit!!!

Tiffany is the best . She go's out of her way to help you out .

We chose Public Storage after we sold our home and chose to travel. Tiffany was no only helpful but friendly. If you are looking to store your items and be treated with respect, Tiffany at public storage is the lady to see. Thank you Tiffany!!!

Thank you Erica, I was greeted professionally, but had fun too. Very nice as well when I came back the next day and my keys wouldn't work in my lock. It was my mistake though because I was one number off. Erica was very sweet about my mistake. Thanks for everything, Michelle

Tiffany''s been very helpful and the property is very clean. It's been very helpful to have a storage and would recommend Tiffany to everyone!

I HAD AN EXCELLENT EXPERIENCE WITH TIFFANY IN THE AUBURN LOCATION. I MUST SAY THAT SHE WAS AWSOME!!!! SHE DEFINITELY MADE MY EXPERIENCE WITH (PUBLIC STORAGE) SOMETHING OF VALUE......I WILL ALWAYS REFER OTHERS IN NEED OF STORAGES UNITS TO (TIFFANY).

Tiffany was very helpful and friendly and I would have given her 10's if I could!

Tiffany is all ways nice funny and know what you need for space if you don't so go stop by and get you a storage from tiffany

Ok prices. Clean and well maintained. Wish their hours were longer

If u have a inside unit can u access it after hours

Great service and Tiffany deserves a raise! She is great very helpful!

Tiffany is a delightful person. She is extremely thorough and print with help.

Tiffany was great!

I have never enjoyed any public storage that I have ever utilize like the one on 16th St. in Auburn Tiffany is amazing she’s kind she’s friendly and helpful and always has the answers to my questions and Promptly!!! Her and her services are definitely the reason why I choose this public storage out of three located in Auburn I have multiple locations near my job but just the monthly visit with her is what I drive on this side of town

Great experience tiffany

Tiffany was a lot of help for me finding the right unit for me. She answered all my questions and we got the whole process done pretty fast! I’m very happy

Tiffany the manger was amazing and super helpful. She answered all my questions and was super friendly. I look forward to dealing with her in the future! Thanks again!

Devin and Tiffany are both awesome! Great customer service!!

Tiffany Just made my day yesterday and today I’m very happy with the service that you gave us and my family would definitely refer her to family and friends great customer service as an online she use her to train more people

Tiffany was extremely helpful. She was very friendly.

The world needs more customer service like Tiffany provided 👍😁

Tiffany works excellent

Tiffany is always cheerful and amazing! Very helpful and full of storage knowledge! You are very lucky to have such a great employee! Next time I need storage I will definitely choose you again!!!:)

Very quick and easy to set up, great deals, and very friendly service

Way too expensive! They screw you over every time...won't even tell you who you're insured with. I had a few things missing and a few things I didn't even realize what I had.>>> Don't get storage unless you absolutely have to!!! The prices are really HIGH! ~>We rented their biggest unit over 3 year's time and they would raise our price without notice. (Also change hours of operation 3 different times).. Very wrong to do so but they get away with it because they already have your stuff and know you have nowhere else to move it! They wouldn't even change our bulb..our light and we ended up with ants and bugs in our stuff from other units. They even have to have rat traps out ... I am grateful though, I saved a lot of important things that can't be replaced. We cleaned and swept out our unit real good and had it completely empty and left 4 items that were ok. One antique 3 average small things household. We couldn't get back to get those 4 items and they tried to charge us a fortune for that! I was so disappointed in them. They auction off everything anyways?? Our friend that had a truck we thought was going back to get that stuff and he didn't so it was miscommunication on our part and his. Just couldn't believe a place that we paid thousands and thousands $$$$$$$/of dollars to, (figure $340 a month for 3 years) +do the math) -would go and charge or try to charge us more when we were the perfect clients always paying our rent on time. So my advice, make this place a very last resort. Thank you!

Great service .... Thank u very much! Tiffany

Tiffany is awesome she went above and beyond to make sure I got what works and cost effective.

Tiffany was amazing and so sweet. Our experience here was amazing much better experience than the other 3 places we have gone. Love her personality.

Tiffany was very friendly and wonderful

Miss Tiffany is excellent. She took the necessary time to make sure I was a satisfied customer. I was undecided and she was very patient. I would see her again!!!!!! Also she has awesome tattoos and great personality.

Tiffany was great!

Tiffany was very friendly, helpful, great personality. I walked in with an attitude, had 2 spend more $ than originated, found out I had only til 6 p.m 2 b at my storage then it's closed. I mean real crappy day & left with a smile. She's a cool employee, I'd hire her anyday.

I lost everything because of this place. They lied and told us as long we kept making payments our stuff was fine. We didn't find out till the night before auction that they were auctioning off my unit. So just watch your back

Tiffany was amazing, she answered all my questions and was very helpful.

She's done a great job she is a very good attitude and she presented herself very welll

My family are planning to move houses so we need a space for our stuff so for one month we researched a house with 24/7 accessibility and cheap price so we reserved a spot on a 24/7 storage so we packed our stuff into the car and drive 30 mins and found out that someone took our spot today when we reserved yesterday and the employee claiming that it is first come first serve this place wasted my time and effort which is disappointing

Brittney and Sarah were very nice.

I went in to ask about pricing. Sarah was awesome. She was very knowledgeable and super friendly. The units were clean and well lit and over all it was actually a really good experience.

24hr unit needed light bulbs in unit replaced but outside is well lit and met some cool people

Its a clean and safe place to store your stuff. But I must say the service is something else. I have received 5-star treatment from the staff that I was not expecting. Sarah and Brittney have upped the ante with quick witted jokes and even chocolate chip cookies every once and awhile. Bravo

Sarah was wonderful very friendly

Experience was great very professional thank you Brittney

Brian and Mel are a joy to work with

Very impressed and extremely pleased with the service Sarah provided! Trust and Highly Recommend, Thank You!

Sarah was great! I'm new to the area and needed some storage options, she gave me great info, answered all my questions, and made me feel like someone was looking out for me...and my stuff 😊

Brittney is an awesome property manager! Thanks so much for your help!

Brittney was very helpful and took her time to explain everything to me. Was very easy and quick no issues like I've had at other locations in the past. Even though I interrupted her lunch and we had to walk in the rain. She didn't mind at all and made sure I was well taken care of.

looked at several places and then met Brittney G. she was amazing very helpful answered all questions great prices and location but she is the reason why we chose the place!!!

They changed their access hours without giving any warning so now the only way I can access my units is to take a day off without pay.

Can I get into my unit before office hours????

Brian is the best employee around

Good prices

Great Place for Auctions make sure you pay your Rent. Just saying

Rick the manager is amazing! He's the best storage manager I've seen and I rented lots of storage units in the area and he's always helpful and accualy cares about their people And costumer service witch is key for communication and he called me with a friendly call asking how the move in was ! That's unheard of and now I made the right choice and will continue to rent from them and the facility is always clean and the atmosphere is perfect for me and my needs ! I definitely recommend them to everyone who needs storage !

Brian and Rick are the best!

I had a unit there since 2013 and finally moved out all of my stuff this month. For the first 3 years I didn't have a problem with my stuff in the unit until I went there a couple of months ago and found that rats had chewed through my stuff and my boyfriends things. And then just yesterday 12/3/16 my sister n law found a dead rat in one of my dresser drawers. Your storage company needs to better equip your units with rat bait or something. I will never rent from you guys again and would not recommend my family or friends to rent from Public Storage

Brian and Rick are nice

Brian and rick are the best!

Brian took care of us. Hes a great guy. Really nice

Brian and Rick truly gave me a quick, easy run through of the place. Completely organized and professional!!

When I was unsure of my exact storage needs and move-in date & time, Brian, the property manager, kept following-up with me and providing me with helpful information about all of my available options. When I rented my storage unit at the last 10 minutes of his business day, Brian was accommodating, unrushed, friendly, proficient, & thorough. After I left a message after hours about problems locking my unit, I found, upon the next day I returned, that Brian had placed a company lock on the latch, as a courtesy to me, so that my personal belongings weren't at risk. Before I could go to the office to thank him, he arrived with the key in his hand & a smiling greeting, to ensure I had immediate access. He then pleasantly offered & again explained to me how the lock worked. It's a rare pleasure to encounter such exemplary employees who take pride in their work with a happy attitude & put forth their best efforts, with the sole purpose of customer satisfaction, & represent their company in as high quality as they personally demonstrate.

Brian was very helpful today!! 😁

Brian is a god

Brian is the best

Brian gets this five star rating for our five star friendship!!!!

Brian is the best

I am now a current customer with Public Storage, and have to say that the employee Brian is by far one of the most professional, friendly and knowledgeable employees. 5 Stars for Brian!!!! Way to go!!! Two thumbs up!!!! :)

Brain, the manager at the public storage location in auburn, was able to provide amazing customer service. I wouldn't hesitate to recommend this location to family and friends.

Brian and Dan are the best

ROBBED!!!! And then the insurance claims wants to rape me all over again!! INSIDE JOB!!

Sharon was very personable, knowledgeable and promptly got me set on a storage unit. Thank You Sharon!

BRIAN AND SHARON THEY DID A GREAT JOB HELPING US THIS MORNING.

Sharon was the best! Awesome & friendly. Will refer to others as well as do business with again!

Sharon had excellent customer service and even stayed late for us because we were late for our appointment she also, was very friendly especially after dealing with another staff person at another Public storage place!

Sharon was wonderful

Brian ando sharon are te Best

Brain is a great guy !

I had reserved a unit online (cheaper this way) and was contacted by phone within minutes and was told a unit had just became available. I had a very nice experience with the staff. Sharon was was very friendly and extremely helpful in setting me up with the available storage unit. She made sure the unit would fit my needs and further made sure that I could get into the facility, into the building and into the unit. Brian was another staff member and he was also very friendly and helpful.

Sharon and Brian are the best

Brian is the best

The staff here is super friendly especially jennifer. She goes above and beyond her work load, always friendly and gives very very good helpful advice. To loose her is a great loss.

Great and very friendly and helpful Jennifer was great..

This was one of the best experiences I've had recently with some one performing a service for me. Jenniferv was very helpful, extremely courtious, and got me squared away fast. I wish more people were as attentive in customer service.

Friendly and fast service informative! Definitely recommend to anyone. Jennifer and Bryan were helpful and made the process fast and easy! Thank you Jennifer and Bryan

Great customer service by Brian!

Excellent customer service for set up of account from Jennifer! Thanks!

excellent customer service .Jennifer went the extra mile to help us find a unit that was right for us. She went the extra mile.Thank you so much. Sandy

Great customer service, friendly stuff.

i gave you great custo)er service. very helpful

Friendly staff. In and out quick

I had to rent a storage space due to a medical issue with a family member. Although it was the end the month, a very busy time, Jennifer, the manager, got me set up. And then when I realized the space rented was not large enough for all the belonging, Jennifer was able to accomodate the change to a larger unit. Thanks Jennifer for all your assistance in helping my family check another thing off the list on to the hopeful road of recovery. That's something for another chapter. Thanks again.

Jennifer at this location is one of the nicest, most informative professionals I've met in this industry!

Kamron and Devon are amazing. Great service thank you.

kameron helped me find a great unit at an affordable price. Would highly recommend this property to anyone looking for storage or moving supplies.

Kamron was super friendly and easy to work with! It was me and my fiancée first time ever renting, and he made sure we were getting the right size and help us save money to! Glad i choose this route.

Very positive and helpful. Kamron helped me

Jennifer was very nice and was willing to show me several different units. After looking at all the unit currently available I was unable to find one to fit my needs, she then referred me to a different public storage near by. I am very happy with the service.

My time here was great and Jennifer was great help

Kamron was so helpful and offered great assistance and resolution with my brother's unit after my brother suffered a stroke. He walked my mum and I through each step even though we were in Florida. When I finally arrived in Washington, Kamron and his staff kept up with the great customer service. Public Storage you have a true asset in Kamron.

He was a good guy.he gave me a good service.thank you.

Kamron was amazing helped me in a very professional way made getting a storage unit easy and quick. See him if you want a professional helping you

Kamron was very nice and showed me my unit. He was very knowledgeable and answered all my questions within a timely matter.

My visit was very pleasent and kamron was a huge help and he gave us the best help ever

Easy, Kameron was very polite, professional, and knowledgeable... got a great unit for a great price!!!!

Great place to store your stuff. Kameron was very helpful in setting me up. Quick and easy.

Anthony was the one who closed me out .jo showed me the site the price was great everyone was always friendly and Ken the manager was awsome

avri was great nice job

Avri was great with her customer service!

The property manager was friendly, knowledgeable and took care of business and quickly and efficiently. I would recommend this facility to anyone seeking a storage unit.

Great customer service from Avri!

Great customer service avri!

Quick and easy!

Excellent service top notch people skills jo was pleasure to deal with

Jo was very helpful and super nice. She answered all of my questions with a smile

She did an awesome job

Amazing experience with Jo. She is very courteous and well suited to serve the public. I came here ready to continue my searches but the cleanliness of the place and the customer service experience Jo provided to me sold it to me. I'm thankful for her level of professionalism and happy for choosing this location. Secured, clean and peaceful.

Very good customer service. Found the exact storage unit I was looking for. Thank you so much 😬

Steven and Jo were were absolutely delightful and helpful folks would recommend to anyone.

Jo and Steven where great their where very nice and knowledgeable.

If you need an excellent storage place, you've found the gem!! I've rented several storage units over the years, so I was pleasantly surprised to have a wonderful experience during a stressful time like moving. Not only are the facilities excellently maintained, but Steven does an amazingly efficient job without sacrificing friendliness and being helpful. His assistance saved me several valuable hours of moving time!!

Joe was very nice and so helpful!! Very friendly she made my purchase quick and easy!! :-)

Was in and out, gave us the best price that she could. Very helpful. Originally went the a location that was down the street from our house and the person there was not completely honest. She had told us that there was not any specials going on and for us to go to another location. When we got to this one, not only was it great customer service, we were told that she did have special offers at the other location. Even though it is a lot further from our house, we got a better price for a bigger unit and excellent customer service.

The manager Steven was very helpful and knowledgeable about all the services. Helps with questions about billing very up front no nonsense guy. Your stuff is secure and site is managed well.

Great customer service at this location. The crew always goes the extra mile for us. Greatly appreciated.

Steven has been a blessing at this unit! Great manager!

Great customer service from Jo! Units locations is perfect. Very clean facility :)

Easy process in and out quick with Steven and have some guidance on keeping things in good condition through our ever changing weather here in the pnw

Steve helped me tremendously on making the end of my move quickly and painlessly as moving can go he was a great help

I have been renting a storage unit for about two years. I must say that Steven is always in a great mood,with a smile on his face to great me. He is willing to help out whenever I need something- a cart or a broom what ever. One time I was locked in the bathroom and he came to my rescue.

Went to Public Storage through a recommendation from a friend and the manager Steve was very helpful and courteous and found us the right unit for our needs. Thanks Steve for all your help.

I LOVE THIS PLACE... STEVE IS WONDERFUL... HE TOOK GREAT CARE OF US...

They were really helpful in getting me the best deal and answering any questions that I had. I was going to get a smaller unit but they had one unit left that was a size bigger for a better price than the smaller unit. I'm so glad I got the bigger unit. It fit my needs much better! They explained my contact in detail and I left feeling fully informed about payment expectations and time frames for when things were due and how prorating would work if I didn't need the unit for a whole month. They were very professional.

Very nice management

They have been most helpful finding me the right size for a decent price. When my gate code wasn't working they made sure I had one temporarily that would give me access to my unit. Later on I was given a new code by the manager and his apology for the previous one not working. They are very friendly and quick to resolve any issue I have had. I am extremely happy with the experience.

Kristina showed me around the place.great experience, friendly people. the units are nice and the people out friendly

Excellent service. Everyone that we dealt with went above and beyond to help us get the right storage unit.

Great service Steven was very helpful answer all questions asked and made the process very quick and easy

We have rented a storage unit here for well over a year. I have met a few employees, but I especially want to thank Steven. I have primary dealt with him. His professionalism and customer service is, and always has been superb. Many times he has gone above and beyond the call of duty. He remembers not only my name, but my husband's. On several occasions he has asked how our children are doing, and when asking, he remembers their names as well. I would, and have highly, highly recommended the Auburn Public Storage off of 15th Street to my family and friends! Thank you again Steven, you probably don't even know how welcomed and respected you have made my husband and me feel!

I received a great service and a friendly introduction from Steven and the lady who is his assistant. I highly recommend this Public Storage.

Omg! I wish we could give them more than 5 stars!!!! :-) the gentleman behind the counter was EXTREMELY helpful, kind and honest! We would DEFINITELY recommend them to friends and family!

I have been impressed with the professionalism of Steve. He has made this part of moving an easy and worry free experience.

it was a pleasant experience and had a very nice unexpected surprise when I closed out my storage unit finding out I can reapply for special units after seven days of closing out a unit and that I got to keep my lock an keys for the next time I want to rent from public storage and the service was quick and was a pleasure to talk with also an would use this location again

Steven was super helpful! I needed storage fast and he helped me get it done. He even remembered me on move in day and helped me get in the gate. It was great to have such great service during a stressful time. Thank you!

This is the first time I've had to put my things in storage. I worked with Steven and he made things quite seamless. I have been happy with the support/customer service of this location. I will be coming back should I need storage in the future.

Great job by Steve. He is always helpful and never let's me down. This is a great location to choose for a storage unit.

This was my first storage experience. Steve was very friendly and helpful during my initial move in. I have recently moved out of state and I have had several questions regarding my storage unit. He always responds promptly and in an extremely helpful and professional manner. I'm happy I made the decision to rent space from Steve at Public Storage.

It was quick and easy. Steven the manager is great! Helped me out and got me into a unit right away.

For the past year and a half I've rented a large size space from this location at Public Storage and was always greeted with respect by all the employees I've come in contact with. Every question was answered courteously and to the fullest. The unit itself was as clean as can be expected. Only reason I didn't give it 5 stars was: 1) twice I felt somewhat uncomfortable with what appeared to be homeless people loitering around the property and 2) that when moving out I paid for a full month (moved on the 10th) and according to their rules, there are no monies in return for the unused month. Beyond that, I still give the employees a high score for all their help through the past year and a half.

I wish I could give this facility a 0. We were robbed, screamed at and got absolutely NO help from anyone at the facility or the regional office. I had the worst experience by far in terms of customer service, professionalism, and security. We rented a unit for a short time - 3 months - while we were moving from one house to another. We purchased the insurance plan, the "no cut lock" that they recommended, and I even came by the unit once or twice a month to check on things or take something from the unit. Needless to say, we did everything that we believed would keep our belongings safe. On one visit we realized that many of our possessions were missing - a car stereo, designer handbags, tools, guitars, etc - anything small enough to fit over the top of the wall. It became apparent that the people next to us had climbed OVER the top of the wall (made of corrugated metal) which could easily bend back. I was also told that the only camera pointing towards the units did not work - meaning when I rented the unit I was LIED TO and told that all the cameras worked. We filed a police report and a claim with the insurance. The manager, Steven, at first was very helpful. Then when we finally moved everything out we discovered that there were ants coming in from a tear in the ceiling lining and covering our furniture. I asked the manager to come look at it. He didn't even get out from behind his desk. Just pointed at the sign and said to call the district manager - again. When I told him that I couldn't believe they ran their business this way he SCREAMED AT ME. Let me repeat that - the manager of the facility Steven screamed at me because I had left a broken picture frame (broken during the robbery) outside our unit the day before. We took the rest of our belongings, filed a claim with the attorney general, got a miserable check from the "insurance" company that covers about 10% of what we lost and have not been back. This facility and this business is a sad joke. Steven the manager is rude and was entirely unprofessional. Chuck Williams the district manager was horrible at returning phone calls - in fact the last call I put in to him was never returned. I emailed corporate asking for at least the 3 months we paid in rent back - heard nothing. I would deter anyone and everyone from renting here.

I have used public storage before, all with moderate to good results, however this time I met Steven and he made the world of difference! He was more than helpful and courteous, he was kind, patient and thorough! He went above and beyond any service I have ever received from just about anywhere! And to this day when I go to my storage unit, he knows me by name and goes out of his way to greet me and ensure that my needs are taken care of. Public Storage is a fine business, but it is people such as Steven that make it extraordinary and a pleasure to do business with! Thank you again Steven for everything! Sincerely, Tom F.

Today we visited this storage facility and met Steven who showed us the units we were interested in. He was very helpful in assisting us to determine what size would fit our needs. We especially appreciated him explaining the pros and cons of inside and outside units in regards to the type of furnishings we will be storing, as well the security features of this facility. Overall Steven was very pleasant, friendly and professional, and we would recommend this location.

I would like to give thanks to public storage for the great service that I get and the smiles from Steven every time I am there

Steven did an amazing job showing me my unit and answered all the questions I had. I would recommend this site for all moving needs.

I have been looking for supplies to store some things in my home more efficiently. I called today and spoke with Wendy. Not only did she provide the information I needed but also was very courteous and helpful. I will definitely be visiting this store to purchase my supplies!

The manager Steven at this public storage is very professional and curtious to the tenants. Nice, friendly, and comfortable person that I feel like I have nothing to worry about when it comes to my storage unit.

The service man Steven is by far the most professional and curtious man I've ever had the pleasure of dealing with. His friendly attitude and overall presence is so nice I came back to rent from this facility just for his customer service. I hope Public Storage offers a bonus program because Steven deserves one.

Great place to store your stuff! They are so helpful and pleasant to deal with. They haven't forgotten the meaning of customer service.

Thank you very much Steven

Quick and easy. Great customer service.

Steve is very attentive to our needs! Thanks!

If you want to rent from a storage where they care about your stuff almost as much as you do then Public Storage is the one. I've had a few storages throughout my life and this one is by far the best. The staff is very helpful and goes out of their way to make sure that the customer is satisfied. I would definatly recomend this storage to any of my friends or family because I know that they (and their valubles) will be well taken care of too.

This public storage is safe and reliable and I can't ask for a more reliable and better property manager than Steven !

Friendly staff, competitive Prices, worry free environment I've had nothing but outstanding results with this storage place thank you Steven!! :-)

I would have to say that out of every Storage i've visited in the past, this one is definitely the nicest. The management is friendly, and extremely professional unlike the plafes I've stored with in the past.

Great service

I have had nothing but pleasent experiances with my local public storage here in Auburn, Wa. I've dealt with steven the entire time I've used these units and he has been nothing but helpful. Overall best experiance from a storage place! Keep it up guys!

HI! Just a quick note to say that, I have been with public storage for about 4 years and have never found a better staff to rent from. I am sure that they are some of the most respectful people to work with and they are courteous and hard working. I would like to say thanks to both Steven, and Jolaine for their time and patience, and for giving me a chance to say that it has been a pleasure renting from you, keep up the good work. Best wishes to you both and the entire Public Storage staff . Thanks Again. Paul

very like this storage location and thanks for Steven Manger

I have been very impressed with the service Steven has provided. It is so nice to have someone remember your name and that is exactly what Steven does! Public Storage can take pride in the way he represents the company. Part of my work includes assisting with Open Houses. I have and will continue to recommend this site to anyone in need of storage.

Totally refreshing. The person at the counter Jo was a joy to work with. She was very helpful and made the process of getting the rental space quick. Great location and very safe. A must for anyone in that area.

Willie Turner I have rented in storages everywhere but Adria has been the most respectable, professional manager I''ve ever met thank you for your service and gratitude!

We absolutely LOVE this storage site. I've used competitors in the past but will ALWAYS come back to Public Storage for any future needs. The site was in superior condition, the storage unit and surrounding area was clean, well kept, safe and secure but the deal breaker was Steven our on-site representative. We were treated friendly, courteous, professionally and that was even after he found us a 1st month promotional rate! Thanks for the hospitality

Great experience! Friendly staff and excellent customer service. I would like to thank Steven for all is help and professionalism.

Great location and the Manager is first rate. I would come back to this facility just for the kindness and professionalism of the Manager. All units were clean, in great shape and checked regularly. Would recommend this facility to anyone!

Thank you Steven!

Great deal and super customer service! Thanks Steven for all your help!