Some of Our Top-Tier
Security Features
-
Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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- No Obligation to rent
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Public Storage Self-Storage Units at 1829 W 3500 South Street, West Valley City, UT
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
-
5'x8'Online only price$ 69/moSmall 5'x8'- ground floor
- inside unit, swing door
$ 69 /mo $ 82Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 131/moMedium 10'x10'- ground floor
- inside unit, swing door
$ 131 /mo $ 138Best Price Label+ one-time $29 admin fee2 units left! -
Convenient Locations -
Budget-Friendly -
Advanced Security Features
-
10'x10'Online only price$ 153/moMedium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 153 /mo $ 161Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 154/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 154 /mo $ 187Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 162/moLarge 10'x30'- outside unit, rollup door
- enclosed
- drive up access
$ 162 /mo $ 197Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 162/mo
Large 10'x15'- outside unit, rollup door
- drive up access
$ 162 /mo $ 172Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Self-Storage Near West Valley City
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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See what fits in different storage unit sizes
West Valley City Storage Units Off of Interstate 215
Public Storage in West Valley City has a great selection of affordable self storage units, perfectly sized to accommodate any load.
Just north of Salt Lake Community College, and less than 10 miles from downtown Salt Lake City, this location is easily accessible from I-215, I-15, I-80 and Highway 201.
Different sizes of indoor storage units and outdoor storage units give customers plenty of cheap self storage unit options to choose from, and the property manager lives at the facility.
Families throughout Granite School District know that space is precious. As kids get older, not everything is ready to be thrown away. Grab a 5x5storage unit to store keepsakes and mementos, while a 10x10 storage unit can easily hold boxes of toys, clothes and other personal belongings as the years go on.
Camping and boating gear for trips out to Great Salt Lake State Park can easily fit in a 10x20 storage unit, including tents, camping chairs, crates, tools and supplies.
As West Valley City continues to grow, look to this Public Storage on 3500 South Street – open 7 days a week – to offer a variety of self storage solutions to accommodate any size load.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 711)
Great initial experience. The unit I had reserved was no longer available when I arrived, but Shaylee got me an even better rate on a comparable unit. She was exceptionally polite and proficient. The facility was clean and appeared well maintained. When it comes to future PS rentals though I’ll have to keep in mind that PS “reserved” doesn’t actually reserve a space in the common meaning of the word.
Shaylee runs this place and she is Awesome. She goes right by the rules she explains everything to you. She's fast and efficient great personality she deserves a big raise. You can tell she loves her job.
The onsite manger is absolutely an angel, She went above and beyond when I had lost my wallet she found it the next morning and went out of her way to call me and get it back to me ! She absolutely needs and deserves credit for this also she maintains this facility so well I feel safe while she is onsite and cares for the facility. Thank you!
Property manager Shaylee here is awesome! They are very nice and fast to respond. They made the process super easy, gave options to help make the best decision. They keep the storage units clean with great maintenance! They went above and beyond.
Very professional, very polite. Enjoyed the experience.
Excellent attention perfect service and excellent attention and highly trained and kindness
This storage is awesome 👌
I came in to make a cash payment on my storage unit and Shaylee helped me out. She was very pleasant and helpful, making said I got my payment in and set up for my future plans regarding my storage unit needs. She have me advice on everything I needed to know and more. She was very thorough and super helpful. She even took the time to send an email for me to management trying to help me be able to make my payments using a debit card again because I had an issue last year with a payment going through and since then I have had to make an my payments with cash. Regardless of what so happens with how I am able to make my future payments Shaylee was very helpful and informative. I was as real pleasure having her help me today
Great service , very wonderful employee’s very informative great job 5 stars and Shelley is the best. A very out going, manager of the year in my book. Makes doing business here easy.
Shaylee is awesome did an awesome job friendly and professional and all that shit!
Shaylee very professional very friendly shes the best
Shayle muy bien servicio atención al cliente increíble persona la recomiendo al 100 . Güera #1
Great service, very clean , very impressed with the units and safety
Thank you Makayla Ryan
I love this storage place and Shaylee answered all my questions.. Thanks
Barbara is excellent! Her knowledge of the storage Unit and a doller gets you in, she was great. Hope to have good stay.
Shayleee is the best. Always great to me.
We left this location about a week ago after being there about a year, great site manager. Always attentive, only left to move it closer to home.
You want a good manager who answers the phone and if she is busy ACTUALLY returns a voicemail?! Rent here!!! Shayley is so awesome!!!
Very good service the girl was very nice
By far the worst experience with a storage facility I have ever had. The employees are condescending and patronizing. I firmly regret ever spending any money here. Steer clear if at all possible. Every time I went to a facility office, nobody was there to assist me. Not once.
Received proffesion help and I feel my belinings are safe the property is always clean and shay acted in a very professional way with getting me set up on the app and any questions I had
Muy buen servicio. El staff me atendió muy bien desde Anthony y Shaylee fueron muy amables y me ayudaron en todo y me atendieron en español.
Shaylee is very nice and professional
Great service and nice storages.
I'm always happy when I store my belongings at a Public Storage. But I'm even MORE impressed & extremely satisfied with the experience I've had so far at 1829 W 3500 S in West Valley.
Shaylee is amazing! She has great customer service, a wonderful personality, very attentive, knowledgeable, & maintains a clean facility. She & public storage were the 1st face l saw when moving back to Utah & it made my moving experience off to a phenomenal start! THANK YOU, I'd give 10 stars if it allowed! 😁
☆☆I want to add: I stored my belongings here for 5 months. During my time here, my belongings were safe. Shaylee is superb at her job. I absolutely enjoyed my interactions w/her. She is very compassionate, delightful, funny & a hard worker. Her personality & her dedication to her job is so refreshing & inspiring. SHE DERSERVES A RAISE! This experience made me a loyal customer to Public Storage, THANK YOU! •.🙏🏻•💛.•☆☆
Shaylee was an absolute pleasure to work with. She took care of my issue with grace and steadfast dedication. Please give her praise and a raise!
She’s the best 😎 great service
Shaylee is wonderful. She keeps a detailed eye on the property. 5 stars.
Awsome customer service. I'm always satisfied with her service and it a blessing to have her being a part of public storage Family. Stay blessed and God bless.
William was so friendly and helpful today. Great job.
Shaylee the manager totally went out of her way to assist us with getting the access we needed while on site!
Shaylee was incredibly helpful. Seems she always strives to go above and beyond!
I’ve had an incredible experience with Public Storage, and I have to give a huge shoutout to Shaylee! The facility itself is top-notch—clean, well-maintained, and super secure, but what really sets this location apart is the exceptional customer service. Shaylee went above and beyond to make sure everything was smooth from the moment I walked in. She’s professional, knowledgeable, and truly cares about the customers’ needs. It’s rare to come across someone who delivers this level of service these days. If you’re looking for a reliable storage facility with outstanding staff, look no further!
I drove from KY, Army PCS move to Salt Lake City and Mrs. Caroline made my day. Just such a joy conversation and spirit. Very professional and beyond courteous.
Es un a lugar excelente , las personas muy amable , todo muy limpio . Lo que más me
Gusta es que es seguro para guardar las cosas y ellos siempre te ayudarán a lo que necesites!!!
The best storage in Utah! The manager is very friendly and attentive, she's the best! I highly recommend their service.
Great place to store your things, you can also count on perfect service from Shaylee, an incredible and super friendly person.
Son muy buena onda y a tienden bien
Shaylee hands down is the best manager, she goes above and beyond for me, I hate how corporate does insane rent increases, insane high rent increase!!! I’m a great customer I don’t know why they want more money
Storing has been good thank you shaylee
Shaylee is great
Shaylee by far has been so amazing through my rental process and being clear with policies! She's always so warm and welcoming I would absolutely recommend
Updated review the unit still works perfectly, the property is always clean and Shaylee is ALWAYS on the property! Thank you Shaylee
Shaylee is great service very informative
Shaylee was very helpful and accommodating. If we ever need to rent storage space, again, this will be the first place I head to! Highly recommended!
On-site staff so helpful and welcoming
Diana helped me decrease my rental rate after explaining my hardship. Thank you.
Lost my key and got it sorted out with the management crew. Shaylee is amazing and deserves a raise!
Shaylee helped me get back on auto pay and in the public storage app, it helped me out a lot thank you
Update on my review shaylee has been so helpful was able to set auto pay back up!
If ever you need storage don’t hesitate to come to this location and see Shaylee!!! Hands downs my favorite!!!!!
This particular location, the manager is often not around, and they have just informed me that they often increase their rent when space fills up. So, even though I was told that my rent would stay the same for the life of my unit, it is going to be increased because they don't have as much space left. "Because that's fair market value," they said.
The unit itself is fine and safe, but the customer experience is not as great as I had hoped for.
**the manager called me a week after I posted this to apologize that she hasn't been around and told me that they won't increase my rent for the next few months.**
**edit. The original price of my unit was $115. When I signed the paper work, I was told the price was locked in for the life of my unit. 6 months later, they increased our to $147. I left this review and the manager reached out to me to tell me that the price actually does change whenever they want to, but that she would give me 3 more months of my original price. Now, 13 months after original purchase, the will be increasing to $204 a month. I give a one star review for this, because I was deceived from the very beginning.***
This is the best run storage place I've ever used. The manager is so friendly and on top of stuff and just great. I've had so many bad experiences elsewhere and this place just absolutely nails it.
It's been 3 months and they're still the absolute best. Shaylee (I hope I got her name correct) is an absolute gem.
Transfer was easy and I have a smaller storage and it’s great and I love it. Thank you so much.
Shaylee and lisa are extremely helpful and competent!
Shaylee has been so kind and helpful I would recommend the west valley location big time.
Grate place to store your stuff
Shaylee is very nice , she's been helping with everything I need
Great place ..Great Price Best management ever!
Nice smart and Friendly ! Great service Al around
Shaylee was amazing. She was attentive, knowledgable, helpful, and extremely efficient. She helped us understand our options and get the best unit for us. She was happy and kind.
Lisa is amazing! She excels in her communication skills, which is especially important to me as I am deaf and use American Sign Language (ASL). She went above and beyond to ensure that all of our interactions were clear and effective. Her understanding and accommodation of my needs made the entire process smooth and enjoyable. I highly recommend Lisa for her exceptional service and dedication. :)
She is good customer service..10 Star or more
Buenas tardes! excelente atención del personal encargado, gracias Shaylee por tu apoyo, a Anthony por tu atención y traducción con el idioma, muy buenos todos! Lo Recomiendo 100%
Lisa was amazing! Was greeted with a positive attitude, and she went the extra mile to help me with my needs.
Good storage easy set up secure facility
Shaylee and Lisa are amazing the property is always clean and I do not have to worry about security here
Shaylre is good servicio
I had the best experice here at public storage under shaylees care of management, shaylee is exceptional at what she does and even referred my family to come here to store
Shaylee is such a sweet heart and goes out for her way to make sure her customers are satisfied with everything.
Shaylee is great always helpful and always available to help!
Shayleeis wonderful property is clean and. She Is always outside
Shaylwe si great
Shaylee and Lisa were helpful getting me back on my app
Just want to let upper management at PS know, if they don’t already know, that I hope they take care and appreciate their Customer Service Reps. Because Shaylee is amazing! Every business should have a Shaylee! She’s always in a great mood, she’s nice, friendly and just overall gives great Customer Service. She’s get the job done and she’s out in the units making sure everything is well cared for. She’s beyond a 5 star and beyond a 10/10! :)
Shaylee is the absolute sweetest! She makes you feel at ease renting here! Would recommend her property to everyone!
The property is always clean and looks so good! Shaylee was helpful at helping me understand how everything works. Highly recommend this space for a good experience!!
I was not happy. I went to pay on my storage and 3 storages that I went to. They say they were open to pay and they were closed. You can get In-N-Out of the storages, but you couldn't pay because no one was there the fourth place I went. She was there. I cannot remember her name, but she was very nice. And I could pay my bill and talk to her about some issues I had.
Thank you Lisa for your help, you are the best
Lisa provided me with the best customer service I have ever experienced. She was exceptionally helpful and made the process incredibly easy.
10/10 would 100% recommend!! As someone who worked within the company and not only knows the property manager personally as well as professionally I knew right where I would store my things when I moved out of the area. Shaylee not only keeps the property clean of trash but is truly the epitome of customer service from the beginning of your stay to the end. I know my things are in good hands there in Utah….thanks again Shaylee for all you do 🧡
One year update: the plan wasn’t to have my stuff in storage for this long but due to how amazing my experience has been and how safe I feel with my things here Im in no rush to pull my items out. Shaylee is still the best and updates me with any and all updates about my account. Seriously such a rockstar forever grateful for such a great property and manager!! ✨
Shaylee was awesome and very helpful
Thanks
Great location for me. I own my own business and frequently need to drop off or pick up tools/materials. And Nura, the counter person that helped me today is wonderful! She was very helpful, friendly, and courteous. However, I’m frustrated with the pricing. When I opened the account, my unit was $135. This was a special new renter price for the first month. It went up to $150 as expected. But in the last year the price has increased to $230. And there have been more than a few times that I couldn’t access my unit due to gate problems. This actually caused me to lose money when I couldn’t get the tools I needed for a job. I had also rented a smaller unit that had been broken into and things stolen. There was no compensation for any of those problems from the management. Not even recognition that any problems had occurred. So.... rent at your own risk! Great people working the counter- not so great people making no attempt to keep a long term customer happy.
WELL..... sometimes the squeaky wheel does get the grease! Since my last contact with the staff at this location, the manager has actually agreed to a reduction in my monthly rent! I’m surprised and pleased. Most of the credit goes to Nura, the counter person who was so helpful to me. I wouldn’t have known this was an option without her. Thank you Nura! You’ve definitely improved my attitude and helped keep me as a customer. I hope the management recognizes your commitment to customer service and satisfaction. Thank you again!
Time to update: The management has raised the rent again and again! The charge for a late payment is ridiculous. Just about $60. And the rent has gone up to over $300! It started at $150. So… I ended up moving to a different storage facility where the rent is reasonable and the facility is nicer with more security. I do not recommend this place to anyone, and that’s coming from several years of experience with this establishment. Final opinion- not worth it!
10/10 experience with this public storage facility. Shaylee and Lisa were so helpful and just plain ol friendly every time I was there. Thanks to them both for all their help! The unit was easy, clean, accessible, safe, and there was plenty of parking.
Shaylee and Anthony were great to work with! They provided excellent custom service! I would recommend to anyone to store here!
Shaylee is very friendly and attentive.
Great service,the best in the city of salt.Thanks Shaylee😁
Shaylee does a good job I am so happy to see her every month
Shaylee is an asset to public storage. Thanks for being so helpful.
Shaylee will take awesome care of you. Highly highly recommended.
Shaylee has best customer service
Lisa was so awesome to work with! Thanks for all of your help!
These guys have great service and are clean. They make your storage experience special
Excellent Customer Service Public Storage of West Valley
I signed up today for a storage unit at Public Storage of West Valley, and I couldn't be happier with the service I received today. From the moment I reached out for information until the moment I secured my storage unit, the customer service was outstanding.
Ease of Sign-Up Process: The signup process was incredibly smooth and efficient. The staff Shaylee and Lisa made sure to explain all the options available, helping me choose the perfect storage unit for my needs. They walked me through the paperwork and the terms of service in a way that was easy to understand, ensuring a hassle-free experience.
Helpful and Knowledgeable Staff: What stood out the most was the friendliness and expertise of the staff. Shaylee and Lisa were particularly helpful. It's clear that customer satisfaction is a top priority here.
Clean and Secure Facilities: Not only was the service excellent, but the storage facilities themselves are top-notch. The units are clean, well-maintained, and secure. I have peace of mind knowing my belongings are in a safe place.
Convenient Access: Access to the storage units is convenient, with flexible hours that suit my schedule. The facility has made it easy for me to drop off or retrieve items without any hassle.
Overall Experience: My overall experience with Public Storage has been extremely positive. The exceptional customer service, coupled with the quality of the storage facilities, has made me confident in my choice. I highly recommend this location at West Valley to anyone in need of self-storage solutions. Their dedication to providing great service and support every step of the way has truly made a difference.
Thank you, Lisa and Shaylee, for making my storage experience so pleasant and worry-free!
I've been with this location for a long time now property is always kept up
Manager shaylee was great to work with she noticed damage that was done to the door and put in a work order to get it fixed
Loved to be able to come in and make payments just to be able to see and talk to her
Shaylee is my favorite! Best manager, she helped me save money with a transfer to s cheaper unit
Shaylee es muy buena acesora y muy amable le doy 5 estrellas porque me senti bien atendido
i stored here before it was wonderful enough that i need storage again a year later and came back JUST because of Shaylee! the other property had cheaper but we stay for shaylee she is nice. always smiling and helping and the place is clean
Came in the office because i forgot mypassword the app shaylee helped mucho
Shaylee has been so awesome through all customer service exchanges and the rest of these bad reviews and false
It was great experience good people very nice
very pleased with Lisa's help, very knowledgeable about the process and the electronics
Superb customer service by Shaylee every single time I see her
She helped me with what I needed and has a good attitude.
Shaylee and Anthony were great. They were super helpful with helping me find a unit. I would recommend for anyone working to rent a storage. Keep up the great work! 10/10!
Lisa has helped me more than anyone has since I've rented over 5 years, thankyou Lisa
Shaylee is the best, she always keeps me smiling and the service is the best always makes my day so good
Updated 12/15/23
Im back! Ok. Manager Shaylee is awesome. Big property improvements. Upgraded lights and security. Highly recommended! 🌟🌟🌟🌟🌟
Yes. I only stay because of Joycelyn and her helpful, friendly attitude. Thank you. They do raise their fees after a few months. Suggest that you pay as far out in advance as possible. Also, look for free month and discounted online rates. They also tack on numerous fees. Bring your own pad lock (some locations require a special proprietary lock purchase) and expect a $25 initiation fee. Ask about costs and access hours up front. This location is SUPER friendly.
Easy access to metro Salt Lake County.
Check for $1 monthly intro special and discounted rates before renting.
*Buy a "round" master lock before you rent or $20 lock fee. Remember that this is a business and not a public service.
Shaylee is an awesome customer service rep, she help me get my account set up and when I didn’t put my stuff in the right locker she called and walked me through out to get it done.
Shaylee is rad!! We’ve had a unit for some years now and she has completely brought this place back together, typically clean and quiet when we come by. She is very helpful and sends reminders for payments due and she also help me set up my app for easy entry! THANKS SHAYLEE👍
Shaylee made my 1st experience with renting a storage so easy. She showed me how to use the app so it can be more user friendly for payments and utilizing the public storage app. My storage space has drive up access and makes it more convenient with loading my things in..was also able to learn they have job openings..all I need is a vehicle. Great experience..need more people like Shaylee, positive vibes and can do attitude, would work with her any day.
Shaylee is magnificent, hee service for customers is top notch
Shaylee is so patient with me and my billing, calls me multiple times a month to try to save me a late fee! She truly is such a god sent to this company
Great customer service...shaylee won our business from the time we walked in to the place...great with our kids and also amazing knowledge to help upgrade to what we needed
Will continue to deal with Shaylee. Thanks
Good place
This is the first time I am writing a review of any kind. This is well deserved, because the Property Manager, Shaylee, was outstandingly helpful when I rented a storage unit. I am in Milwaukee, and was having trouble with the website (probably more user error) when I attempted to rent a unit. I called the facility, and spoke with Shaylee. She waled me through the on-line reservation system, help set up automatic payment, help me with the App for my phone - she did everything. Shaylee is one of the best customer service people I have encountered in a long, long time. Thanks for everything Shaylee!!!
Shaylee is awesome. The employees are the reason for renting here.
Shaylee was very friendly with good service
Shaylee is the main reason why we are so happy with our unit. She has been there for support through a traumatic move, she helped us with getting things in order when things went wrong with our stuff and we didn’t have time to get to the unit to fix it, and she has been a bright light that has helped us through this whole ordeal and we couldn’t have done it without her. I will always recommend this particular location to EVERYONE because she works here. The world needs more people like Shaylee.
Anthony did really great on explaining my rental unit here at Public Storage . I would definitely recommend family and friends to come here with him . Thank you Anthony for your help and support
Shaylee is great!
Everything is wonderful
My experience was great and very easy and Anthony was very helpful and patient as this was my first time here and was such a kind and hard working person!
Shaylee was great very personalble, and very helpful with giving all information! Highly recommended
Shaylee was awesome as hell! Very personable was great at explaining everything and was super funny great employee!!
Shaylee is very attentive very nice bubbly and gas a great smile
Antony was the best
Anthony was the best customer service I ever had
Anthony and Shaley were very great to work with.
I rented a space to store my stretch limo for the winter.
Thank you
Its perfect, very clean and the property access its great 👍
Great place to work with
Great moving experience
Shaylee was amazing and so helpful when I needed to have my lock cut and put a new one on. If you’re looking for a storage unit I would highly recommend coming to this location and having Shaylee take care of you
Shaylee She was awesome what's up and then
Amazing job
Great customer service
Anthony is a very good worker and he makes it easy to talk to him.
Anthony is very good worker
Clean, secure and the staff is genuinely caring and helpful.
Anthony and Shaylee were very helpful today!
shaylee is the best public storage manager
I appreciate all the help and patience. She does to help everyone if they don’t know how to use their phone.
Good customer service
I have been very well taken care of. I would recommend this storage facility to anyone.
Amazing service, Shaylee was very easy to work with.
Shaylee was amazing ! Great attitude and very helpful. Would highly recommend. Thank you !
Wonderful service if I didn’t need a bigger space I would stay! Shaylee is the best!!!
Shaylee is awesome. Made the whole process smooth.
Excelente servicio , Shaylee me ayudó en todo, recomiendo este lugar , shaylee es muy amable y servicial
She is super nice !
Excelente servicio con Antony, Ana, Shaylee. Lo recomiendo ampliamente
The app is very convenient!
Shaylee and Anthony have given me excellent
Antoni shaylee Ana very good help
Terrific Shaylee and Anthony! Would recommend to anyone!
Shaylee kicks a$$!!! My sister has her stuff at another property and I have been having such a hard time setting up an account for her and I have been getting the run around. Shaylee is literally a Savior to many!! Not only helping me out but others!!
Great storage!
DO NOT RENT HERE!!!! TAKE YOUR BUSINESS ANYWHERE ELSE! MANAGER PROVIDES NO CUSTOMER SERVICE WHATSOEVER. It is 3:52 p.m. on a Wednesday and the office door is locked and there is nobody available to assist me with anything . Don’t bother trying to call either because she ( the manager) never answers the phone because she is too busy sitting outside smoking cigarettes and when you finally get a hold of her or track her down you’re met with a bad attitude and excessive eye rolling. I have rented multiple storage units through
Great deal for a place to store your items. Better prices than most places! Just gotta be careful to be out of there before 9pm every night.
Vary friendly
Great customer service
Clean and secure, but too many petty rules/do's and donts
Customer service there is excellent she helps out a lot
Lisa was such an amazing person I had an amazing experience and she helped me so much! She was patient, friendly, and very knowledgeable in her line of work! Thanks to her what was a stressful day and situation ended up coming out to be a wonderful experience! Thank you Lisa for all that you do!
I've been delighted with the customer service at this location provided by Shaylee. Very helpful
Shaylee was great to work with and the deal I received was even better
Told me I had access to my unit but I arrived shortly after posted hours and there was a lock on my unit. I called the property mgr. No answer and they didn't return my phone call until 7 hours later. I never got in. I called to get a refund, thet said there was no lock (which is a lie) and that there was no property mgr on-site because she was working elsewhere. (Their staffing problems are not my problem. They still have to follow the rules.) They refused to refund me. Cost me a ton of extra money.
Great service , Really great management . Nice looking property. Highly recommend storing here . I feel my stuff is secure. Shaylee was very helpful
Great experience 👍
Best service EVER
Lisa At the West Valley store was amazing helping me check in to my storage facility. If I could give her more than five stars I would
Shaylee’s the best, super helpful!
Shaylee did such a great job at helping me understand and getting my storage right away!
Shayle and Anthony, were very helpful with information and tips, when I was choosing a unit.
They called me, to make sure everything went well, much to my appreciation.
Very good Customer Service, thank you
Shaylee was amazing helped me out with all my problems
Shaylee has been hands down so helpful with everything, I couldn’t get into the app and she helped me on her day off to get in and ready to roll
Good service, beautiful attention
Shaylee, awesome place and great customer service
Good security. Hours 50/50. Marcy an employee is the best at everything. Thanx Marcy
Great customer service!
Shaylee is my hero! Thanks for assisting me with my move in - most appreciated.
Shaylee is the best of the best! She is so upbeat and made this process so easy and fun!! She runs a tight ship and for that I’m so grateful— it’s nice having a clean space to move my stuff into!! ♥️♥️♥️
Had log in issue. 2 minutes Shaylee hadit fixed. Awesome visit.
Thank you Shaley!
Good service. Very nice and helpful.
Lisa from holiday did awesome job quickly with a great smile all while on a conference call and listening to me grieve for the loss of my son so awesome job and great employee she deserves a 10⭐ rating thank you Lisa
Jody Patterson
Very helpful! Walked me through entire reservation. Made it super easy:)
Shaylee was able to help get my lock fixed after hours.
I have had to rent storages in the past and not one of them could compare to public storage Mrs shaylee is by far the most amazing manager I have ever seen. I had to go into the office to fix a problem and Mrs shaylee had my problem fixed and had me on my way in less than 10 minutes. My kids and myself love shaylee she is very professional and has always got a big smile 😁 on her face.. come in to public storage
1829 w 3500 s shaylee will take care of ya and guaranteed you will leave with a smile on your face too. Thanks so much shawndra and kids
Shaylee is the best storage manager in SLC
Shaylee is the best!
Excelente servicio de shaylee
Shaylee is the best ever.
Will rent again for sure.
Shaylee is awesome. I had problems she fixed. All of them. And I'm happy enough that I may be Renting longer than I was going to.
Shaylee is the Best in the West!!
Shaylee is freaking awesome 🤙🤙
Lisa who assisted me with getting moved in was so friendly and helpful! She was very kind to help me overcome obstacles with my access code not being generated due to system issue so I could move in as planned without issue. I was at another location (nearby) but had moved out the day prior and wanted to transfer to an inside unit in order to keep my possessions better protected. If first impressions are anything, I would say that I definitely made the right decision to transfer to this location at 3500 South, it was like night and day in terms of the cleanliness of the grounds and even inside the unit itself was immaculate and even had a working light. You can tell that Lisa takes great care to keep the grounds maintained and really cares about her customers. I normally don't take the time to write reviews but nowadays genuinely good customer service is rare thing so I felt compelled to do so. Again, Bravo to Lisa and if you are weighing options between the other Public Storage locations nearby please learn my experiences and choose this one, you won't regret it!
It was the worst experience of my life. Don't ever go to public storage, they are very rude. They'll rip you off take your money from you and then kick you out before you even move in and not give you money back. I would give it 100% thumbs down 👎
I love Shaylee so much she is really helpful
Talk about a good storage facility clean well taken care of very friendly staff Shaylee is amazing and very knowledgeable. I recommend this facilty to everyone whos searching for a unit very clean and safe.
They keep it clean and accessible. They even keep an eye out and help secure your stuff for those who might absent mindedly leave the lock inside and just shut the door. Friendly and helpful staff who are anxious to be of service. They are great. Shaylee is fun and efficient.
Shaylee always keeps the place spic and span. She once noticed that we had forgotten to lock up. So she put her lock on our unit then called us to let us know. Who DOES that now days?! We know our property is safe with Shaylee on site.
Ana was very helpful she was very professional and helped my transition from San Antonio Texas very easy and smooth thanks you Ana!
when i was looking for a storage unit i looked online for the best price. and every single place i contacted the people was really rude and the prices for the size of unit i needed was outta control. i was ready to give up then i seen a public storage ad so i called the public storage on 1829 w 3500 s west valley city utah 84119 and i will say by far the best customer service. they re assured me that everything would be okay and gave me a really awesome price. all of the other places was $190.00+. the staff at this location is amazing and helpful,friendly staff. Shaylee the property manager is amazing as well she is very understanding and will go the extra mile for any of her tenets. she went over and beyond helping me deal with a issue that i had im extreamly greatful that she is the on site manager cuz she makes sure her units are all secure with the proper locks ect. I dont know how to express how very greatful i am for shaylee and all that she has done for me....******Shaylee Property manager
deserves a raise for sure. and i will be sending business your
way for sure. thanks for everything.
shawndra chambers
We appreciate shaylee was on sight and was able to take care of our hicups
Shaylee was/ is fantastic helped us with everything we had questions on
Super friendly, and very helpful. Love renting here.
Shaylee is a fantastic, cheerful and knowledgeable person. She helped me with minor issues and informed me of the whole process and explained all the security features Public Storage has to offer. It have me a peace of mind. If there were 6 stars to pick from, I’d pick all six. I would highly recommend Shaylee to keep all your belongings safe and accounted for. Thanks Shaylee!
Muy buen trato de Ana la mejor empleada grasias por todo
Shaylee is awesome
Shaylee has been the best! She is friendly ,respectful, and professional! Great costumer service and a wonderful opportunity to help me with my storage unit. Thanks so much
Sincerely Eddie Albert
Amazing customer service by Shaylee. We arrived just before the snowstorm and she quickly got me set up to move my belongings into a unit. I had safety concerns but she assured me they prioritize safety and location is monitored by surveillance and gated, which put my mind at ease. After reading some reviews and the possibility of floods causing damages, I was happy to read that they took quick action and contacted the customer to move their belongings before causing damages. Safe to say I picked the right place! Oh and their prices were fair, thank you!
Shaylee was awesome thanks so much
Sheylee was super friendly, super professional, made sure we knew everything we should know before the rental I highly recommend this place..
Shaylee was nice and good
I have never gotten an answer when I've called this location. But I did meet the manager when I wad on site the last time I was there. The facility property was clean. It is also a secure property, with good monitoring on site. I give it 4* because there doesn't seem to be anyone in the office or available to answer the phone.
Amazing service very friendly
Shaylee is awesome great customer service
This place is amazing. We had a huge snowstorm come through. Shaylee contacted me immediately had me come look at the unit. We ended up with damage do to water in our unit. She got us moved quickly and efficiently. She is amazing
Shaylee was able to lower my rent after an increase, she keeps the property clean and is very diligent on being on the property and keeping it safe
Shaylee is a ROCKSTAR. Patiently helping me through all the steps and always happy and positive. Thank you. God bless
Shaylee is greata
Shaylee is the best very professional and really easy to talk to
Me pareció muy vien
I love the customer service and I will let my families and friends to come here and rent
Shaylee did awesome she deserves all stars iim from Wyoming she help out did very good and very informative she deserves it
Shaylee very good
Nancy was wonderful
Really beautiful staff and affordable
Quick and painless nice people nice storage unit
Shaylee has the most amazing customer service, very helpful and knowledgeable! And the property is always top notch clean!!!
Super atención nos dió la señorita Shaylee...
Great customer service prices are high tho
Shaylee was aswome
Shaylee is incredible and made this process super easy and very FUN! She is super knowledgeable and friendly. Site is secured and clean. Move-out process was pain-free.
Steven Nancy Lindsay and Shaylee are the absolute best here at public storage! Would recommend
Shaylee was totally awesome to deal with. The world needs more people in it like her. Thanks
Barbara was great. Stayed late.
Barbara was very helpful to me and was one of the branches that I could find that was open
Shaylee was super helpful and friendly, I was having problems with my reservation online, but she took care of everything and got me the unit I wanted!
Shaylee was fantastic, got me straightened me out and back to storing stuff again.
She did a great job keep her up five star awesome
Shaylee she is very good and nace groe
Shaylee was awesome and made the rental experience painless. She walked us through the app and the process. 5 stars!
Amazing attention and disposition. 10 stars
Shaylee was awesome great customer service
Shaylee is a amazing person she is a rock star ⭐✨⭐⭐
Great experience, happy employees.
Shaylee was terrific and very helpful!
Shaylee runs a clean, well-oiled machine. Helped us out with every part of getting set up
Amazing lady in front office !!!!!!!
Shaylee was fantastic! Great help!
Shaylee was an awesome help! Thank you!
Super nice! Great customer service !!
Shaylee was amazing! Made the process nice and easy.
Customer Service is excellent, and very professional. Thank you public storage. #shaylee
Me encanto este lugar, manejan establecimientos de marca, calidad. Buena atencion.
Great service I love the way shaylee she helps us she is very helpful and amazing she is a very nice person
Shaylee is the best!
Excellent service and shaylee was so friendly and fun ...and explained everything so clear ......
Shaylee was super helpful and friendly.
7 💫💫💫💫💫💫💫 if the corporate office help knew the truth. Hands down the best property manager this side of pick a spot!
Buenos products
Fantastic
The whole process - from online rental to drop-off of first load - was seamless! The property is neat and easily accessed. The automated gate opening feature in the mobile app is so convenient; Highly recommend!
Great service
I want to give a huge shout out to Shaylee for her assistance at Public Storage. My move could not have been easier! Shaylee thank you for everything! Way to take the stress out of the move for me I appreciate it so much!
Shaylee was professional and quick getting me into my unit and thoroughly explained all the move-in details i needed! Fast and easy! Thank you!
She was the best helper for me today and thanks for your help
Kevin is a great guy really helpfully and friendly always motivated to do his job and help everyone. Nice guy to be around :)
Shaylee is the best !
Very nice and very friendly
I love the way she took the the time to explain me every single question I have !
👍