Public Storage Self-Storage Units at 9101 S State Street, Sandy, UT

Metal roof is leaking”because of condensation “ all my items are wet( doug’s answered). Doug the guy in charge doesn’t like this location so he doesn’t care about anything. He is very warm inside the office. DO NOT RENT HERE.

Worked out well Doug and team here great

Ann is awesome, friendly, and very knowledgeable! I would recommend renting from Them for sure!

Ann was really nice and helpful.

Doug is amazing. Thank you

Tough turns for a truck manager Doug was able to answer my questions

Not run by people, run by robots. An absolute scam, and will charge you more and more, including addition late fees by canceling your auto pay. Do not trust.

Love this location! The staff is so friendly! Thank you Ann and Doug for all your help!

I was there helping a friend move and Misty was amazing! She helped us get moved in quickly and was so sweet!

Doug helped me get a great unit at a great price

Doug was a great help in helping find the right size space

SO much theft goes on in these storage units. Do not waste your time. YOUR BELONGINGS ARE NOT SAFE HERE, your lock will be broken and your belongings will be stolen, YOU HAVE BEEN WARNED. DO NOT TRUST THIS COMPANY. They will also go out of their contract and raise their prices without telling you, this place is full of crooks and they allow thief’s to break into units like no other.

The location and access hours are good. The downside is they raise rates twice a year. I started paying around $110 per month and it quickly ballooned to $250 per month before I stopped. I would not recommend this place if you’re possibly going to store something long term

Another customer changed my lock, when I brought it to managements attention they said it’s not there lock and yet they still won’t open the door. Right in the middle of my move public storage wants me to wait 2 or 3 days until they can resolve the issue… leaving me with no where to put my belongings and locked out of all of my other stuff. Very inconsiderate to not make this more of a priority

Doug was super helpful through the whole process. Great company to work with! Thanks Public Storage

Misty was super helpful, thanks!

Pm misty was great

Awesome people and really solid prices.

This place is really hard to get out of, It forces you to be in close proximity to the exit and use a code to allow the exit gate to open. I went here to help a friend move stuff into their new storage unit and was unable to exit the facility and we didn't know why because they sent me the exit code, then sent me a new exit code and neither worked. They had to physically return to the storage unit facility to finally allow me to exit. Huge waste of time at a really poorly designed facility. Also the roads are really uneven so be warned if you choose this storage unit company

Charlotte and Doug help me out

Doug and charolle help me out

2nd time using Public storage, they have the best rates in town!

Very nice service ,

I would never reccomend this location. Terrain is terrible, they raise your fees two- three times a year and there is no security. I have had a unit here for two and a half years. On June 22nd everything was fine with my unit however three weeks later I went to get something from my unit and my lock had been changed. I had to wait until they opened the next day only to find that my belongings had been stolen. Dealing with their insurance is difficult especially since some items cannot be replaced and was purchased over 30 years ago. Only has one camera at the entrance. I moved to a knew facility with multiple cameras and only one gate.

Great communication, Fast, caring! Thanks Tammy for helping me with the easiest process ever. 💪

Christina was a complete sweetheart so happy to have met her!

Christina was lovely and is so help full. She's such an angel

Best I have ever seen the place look full 180 in last few months keep it up and great job Christina,Logan and sandy

My belongings were stolen out of my unit. They had no security cameras or coverage of a particular recognizable item leaving my space.

Christina is an amazing manager! We love what changes she is making. All for the better for customers and property

Super disappointed. We signed almost 2 years ago at 175 dollars. Consistently, every 4-6 months we would get a letter saying the price was increasing. In a two year span, we have been raised from 175, to 350 for the same exact unit. There are no frills with this place, it’s just a metal box. Not climate control, security cameras only at the front of the place. We are moving spaces rhis month. We are not staying another 4 months so we can pay 400 dollars for our same unit. Extremely unprofessional.

I just had an amazing experience working with Christina at Sandy Public Storage! She is friendly, helpful, knowledgeable and kind. What more could you ask for? She quickly answered all my questions and solved all my problems. Sandy Public Storage is lucky to have you Christina! Thanks again!! You’re the best!! :) Aimee

Christina was awesome! Great customer service. Made sure we were getting the right size we needed, answered all of our questions and made our transition from a bigger unit to a smaller unit with ease. Came by as we were moving things to check in on us to make sure we were good. Highly recommend!

Amazing service! Christina was very helpful and polite.

Christina did a great job helping customers!

Great facility! Very friendly staff. I appreciate Christina for being so helpful and patient while I looked at multiple units and tried to make up my mind on which one I needed. She was awesome!! 👍

I recommend a 4 wheel drive to get to the Parking Lot.

Hi so I just wanted to do a review for Christina I'm Brandon Hansen I'm in I'm in the back let me think I'm yeah 057 I think it is in 057 and Christina's been very helpful to me and I really appreciate all she does she's definitely very very attentive to Minor details in the yard that's for sure but yeah I appreciate you guys haven't heard on board make sure you tell her thank you for all of your help and whoever this is have a nice day

Christina is great she helped me out while looking to get a unit in the future. I appreciate her

Christina at the Sandy, Utah location is one of the nicest, most helpful people I have ever had the pleasure of dealing with. She explained everything that the online people didn't make clear to me, and she was also able to move me to a different unit. 😃😇💖

I currently purchased a unit at public storage in Christine the manager there was awesome the best I've ever customer service I ever had in renting a storage unit I recommend her to all my friends and everybody so

My last few visits have been some of the best experiences I have had at a storage facility, thanks to Christina. She is so pleasant and always going above and beyond to be helpful, making sure I feel important. Whenever I see her she is always busy doing something to make sure the property is well kept and safe. I would recommend this property just because of the experience she provides alone!

I've been calling around trying to find best deal. I spoke with a very helpful lady at this facility, Tina, she was so helpful and very easy to talk to. You don't get good customer service over the phone these days but I was very happy with the service I received

Been a customer for 3 months and everything went well till two weeks ago I go to my storage unit and find a different lock put on by the company?? I’ve checked with the front desk and they said they put it there but have no idea why. And the manager is on vacation, I’ve tried calling multiple times with voicemails and no call backs. The office hasn’t been open during business hours since the first time I went in. What’s going on with this place?

At first it seemed like a good deal when the charge was $260 per month for a 12x30. But in the price just kept going up to where we were paying $420 for no apparent reason. And I was very unhappy with how much moisture pooled up on our possessions, dripping in through the cracks, again with no explanation when I asked them. Most irritating is that they "don't pro-rate last month's rent" when we tried to move out and couldn't make it happen before the end of the month due to extenuating circumstances. They charged us the full month's rent even though we left within the first three days of the last month. But of course they were okay prorating first month's; Not cool . Luckily our spot was right by the exit so it was easy to get a big truck in but many of the units were in very bumpy tight curvy areas. I guess you get what you pay for... until they bump the prices up. 👎

I had given up on expecting any level of customer service from pretty much any business lately. Even if you get help it's no help, BUT.....Christina over at the sandy public storage has renewed my faith in humanity. FINALLY, someone with a brain, work ethic, AND a heart? She's almost too good to be true. You rarely find someone who will go out of their way to try and help you, actually listen and empathize to work WITH you. As the owner of a moving company, I bring a lot of business with me and my loyalty is hers now. I wish I could give her a raise, so I'm guaranteed to work with her because she could go anywhere and succeed.

I have been renting there for awhile now and the new property manager Christina is awesome. She has worked with me on some issues and she really cares about her customers. Some of the mangers in the past have been hard to work with or havent been around to help with things. I look forward to working with Christina in the futer.

I have been really impressed with the professionalism and the genuine care from the new manager at this facility. She always tries to make herself available, and has helped me with a multitude of questions regarding my account and the facility itself. Storage units are storage units but what makes this place different? Is the people running it. They're very helpful and they actually care.

After being with this company for five years with no problems I accidentally fall asleep for maybe two minutes , as a result I'm losing everything after being kicked out as a result of falling asleep. Given till the first to move out but I don't even get paid till the first. No humans work here , there's no compassion . I'm already homeless , now I'm going to lose everything I have left to my name. Thanks allot public storage , so glad I haven't had a late payment in almost three years. Update , I lost everything . All family heirlooms, items that belonged to my late mother and sister . I have nothing left from either of them. I have no clothes , lost a brand new wagon that was donated to me . All because I was discriminated against for being homeless. Don't use this company!!!!

Well I've read some reviews and the experience I had with the lady on site wasn't bad at all . Tina was very knowledgeable about the units the costs and helped me in every way she could . She's very friendly and her customer service was exceptional. I was only checking as I need a unit within the next month or so and of all the locations I went to she was the best . I made my decision I'll be renting a unit from her when the time comes . Thank you Tina for all your help

If only they let you do a No-Star Review! Was told I had drop-off parking but I had to park at the corner of the building.. that was not very fun but after calling the manager Doug Johnson he was very rude when I asked him to get the bushes trimmed. Either walk a distance or damage my vehicle because of simple management negligence. Your management could've done 10x better in my opinion, I even said if they had an extension outlet I'd trim it with my Sawzall.. highly would not recommend..

I had the best experience and help by Christina , She knows her job well and does a fantastic job.. Thank You so much .

I stopped in to see about getting a unit and check out the facility and was met with the best helper Tina. She answered all my questions and even helped answer questions about things I didn't even think to ask!!! She was so sweet and great, I may just get my storage here just because I know she will make sure I am taken care of!

Had great help from Nancy.

These to weman went above and beyond.i had even got hurt and they helped me finished unpacking and got my storagr

Never had an issue with public. Open til 9 makes a big difference with my work schedule and Nancy is a great help when u need answers. Kind, courteous and professional.

Great customer service! Sione was so helpful and answered all of my questions.

I absolutely appreciated this place and its hospitality. The manager was so kind and helpful, I believe his name is ceohne. Anyway he was wonderful!

It is a horrible place. But secure. Customer service is horrible. You're lucky if you get anyone to talk to. I really deserved ZERO stars. Because it a place to keep your stuff with bad Customer service

Waste of time and there’s constant misinformation being spread. When I reserved my unit I was under the impression that ALL locations had climate control units. 2 weeks ago when I reserved the unit I spoke with someone on the phone and they confirmed that it was true as well as the monthly rate would be $30/mo for my 10x7 unit. I get a call on Wednesday to confirm said reservation and when I asked how to go about payment the person on the phone was sure that you could set everything online. Come to find out that wasn’t true, anyways I call customer service trying to figure out how I could pay and customer service said to come in office (not THAT big of a deal but when moving you’re on the clock for things and it was a slight inconvenience but I digress). I show up to the Sandy location to finalize everything for my unit, this is where I get frustrated. The guy at the Sandy location was probably the most informed out of everyone I’ve talked and had he spoke to me prior I wouldn’t even bothered wasting my time here. I understand it’s not HIS fault but the company definitely needs to stop false advertising and spreading misinformation. 1. The unit that I reserved no longer was there. The guy informed me that even though you make a reservation doesn’t mean you’re guaranteed the unit. Correct me if I’m wrong but isn’t that what reservations are for?? To hold your spot until you arrive? VERY annoying especially after I talked to TWO people yesterday from this company confirming everything was in order. 2. NONE and I mean NONE of the units are climate controlled at this location EVEN though it’s advertised otherwise. 3. Correct me if I’m wrong but I don’t remember it saying anywhere that there was an automatic insurance program you’d be enrolled to after the first month. That’s $15 added on top of whatever you’re already paying. I’m assuming everyone I spoke with on the phone before I came in must’ve worked at different locations because there’s no way I should’ve been this blindsided. More transparency would be nice. After this month I’m definitely going somewhere else this place is a joke. OH btw the Midvale one has climate control units but they’re not part of the special deal they’re promoting and the monthly rate is freaking ridiculous. Absolute joke.

Nancy help a lot is a really amazing agent... congratulations keep doing amazing job.

Was moving in but had to change storage size so I lost the promotion and ended paying full price and then only got half a month and have to pay again already so it cost me over 400$ for a month and half.

Impossible to talk to anybody there to get help. Showed up on moving day and forgot my keys. Already rented a truck for $800 THEN realized I didn’t have the keys. I was not able to talk to anybody, even after calling and chatting online. I’m not convinced anybody real actually works at public storage.

Margaret was the best!

Bought 2 storage units on auction Over $925. Went to go pay for them. When I got there they only could take cash, when they advertised credit card. Had to leave go get cash. Then they couldn't give me receipt or issue gate code for access. So manager gave me her code and said come back next day to get it all handled. Came back 3x next day, no manager onsite. So I called next day and made arrangements to come in when I was back in town, 3 days to rent the units. Arranged to have a moving truck and 3 movers go to facility to start loading, no manager no gate code... they blocked the code given to me!!! WOW, REALLY BAD SERVICE AND NOW I'M OUT MY MONEY AND THE CONTENTS OF UNITS! TOTAL LOSS OF OVER $1250

I wouldn’t use this storage facility. I used it as it was close to the apartment I used to live in and my storage was broken into. There are no cameras in the back left so police didn’t have a way of finding out who did it. I was told twice by property manager that she would look into refunding a late fee and that she would be able to do it and never heard back. Regardless of late fee or not, I got my things out of there as fast as I could and try to warn others about that place. I had a lock on my storage unit and they still managed to break it and take my stuff.

I really appreciate the facility and the staff. Always very professional.

One sided

Really an unfortunate place to rent if you have any need for your stuff. I’m sure it’s fab if you’re just going to put it somewhere and leave it there forever. I run an event rental company and stored bulky things like special chairs and backdrops at my storage unit. They claim their locks rust regularly, but I am almost positive my lock was cut by them accidentally or someone broke in to it and they didn’t tell me and just replaced the lock. As a result, I couldn’t get in to my unit for over a month. They told me I was not allowed to cut the lock myself and only their owner was allowed to do it, but the owner would be cutting locks in the next few days. The second person we talked to (had to take time away from work to talk to them as they don’t answer their phones or voicemails) said only a locksmith was allowed to do it, but that he would call the locksmith first thing in the morning. This went on for weeks and I was never able to get into my unit. My husband ended up letting them know we would be cutting the lock after we had to pay almost $300 renting stuff I already owned from other people so that I could do the baby showers and birthday parties I had scheduled. We decided to move out immediately and one of the workers saw us moving our stuff after talking to us multiple times and didn’t apologize or even comment. In short, your lock will be changed without notice, no one will answer your calls, the hills absolutely suck and will bottom out your cars multiple times, and you will get no customer service to speak of. Not good, not bad, just none.

Horrible place to rent. I’ve only been renting for under a month and I’m already looking to move my things. There is zero customer service at this place, they say they have “business hours” but no one is ever on site. The door even says it should be unlocked during business hours but it’s locked and empty every time I’ve gone. Getting someone on the phone to talk to is a joke. It was a breeze getting it set up and moved in but now they could care less. I’ve tried multiple times to return the lock they gave me and cancel their automatic insurance with no success. They only care about making money at this place not customer communication. I got a good deal on my unit, but I will be moving elsewhere for just a little bit of customer service. Don’t waste your time.

No 24 hour access. Renters insurance automatically added they will remove it once proof of insurance is shown. It's my stuff it should be my choice to insure or not.

This is the best place to have a storage unit!! The property manager, Jenny, is so helpful n nice!!! I know my things are safe n if I’ve ever got a problem Jenny always helps me n is so sweet about it!!

Reserving and setting up a storage place was very easy. They called back quickly when I had a question, and Jennifer in the office was very friendly and helpful when I arrived. I reserved it one day and moved in the next.

Dustin went out of his way to help me and made my day and experience so much better. Great customer service.

Dealing with this place is a JOKE. Units are NOT secure. The lady in the office refuses to take any responsibility of on site security - which conveniently was being repaired the day after multiple units were broken into.

Jenni was above and beyond . Absolutely Amazing

I went in to look at the units and Jonathan was very helpful he showed me options and explained the pricing, Jonathan also made sure to answer all my questions.

I was looking at getting a storage unit and Jenni was very helpful. She answered all my questions. She was so nice and made the experience very positive. The property looked very clean and well kept. I would recommend storing here with Jenni, she is awesome.

Jenny is a great employee at the sandy Utah off state st location! Very friendly woman and always has a great vibe!

For the 2 years I have rented my unit at 6832 S State St , & it has been a horrendous experience. As I am writing this, I'm moving my contents to a new storage facility, Cube Storage on 1300 East. I dowloaded the Public Storage app so I would not have to enter manually the access code. It never works. When I bring this fact to the staff on site, she just says use the app. In fact one day, I could not get out of the facility, no matter how many times I entered the access code. I had to wait until someone left so I could follow them out of the facility. Very often, no staff is available on the premises. One day I had to leave my unit unlocked because no one was on the premises to sell me a lock. I found out later that the staff was on an all day conference. No notice for the customers. They provide no maintenance. Both the winters of 2022 & 2023, I could not open my unit because it was frozen. There was no attempt to help me; I was told it was my responsibility to get rid of the ice. Also, they do not maintain the roads to get to your unit. Unless you have a 4 wheel drive, you can slip & slide & crash on the frozen surfaces. No attempt is made to make these surfaces drivable. No salt, etc Most importantly safety is nonexistent. Recently a creepy guy drove up to my unit; he did not have a unit. So how did he get in? He came into my unit & he started trying on different items. When he tried a hat, he demanded that I give him the hat. I told him 'No.' No one else was around. Recently, the exit gate was opened for 5 hours. Anyone could come in. Whenever I call the Public Storage manager, he never returns my call. Recently someone left a broken dresser in front of my unit. I called the facility & they assured me it would removed. So far, it is still blocking my unit.

Jenni was the best employee I’ve ever dealt with anywhere in my entire life

It was a great experience and quick thank you!

The property manager, Jenni is amazing! She is so nice and will try to help you whenever possible. Highly recommended and excellent service!

Do yourself a favor and take your stuff somewhere else. -They will raise the price after a couple months and it’s more expensive than any other self storages near by. -The lot is very difficult to drive through/navigate especially in a big moving truck. The road is extremely uneven, narrow and has lumps and bumps through out. -The roofs leak and your stuff will get wet and ruined. -It’s nearly impossible to get ahold of anybody even during office hours and they won’t return your calls. - we were told the leaking roof had been fixed. It was still leaking and soaked our stuff. We were told a second time it was fixed and was still not fixed. Our stuff was soaked and ruined. They’re unhelpful and rude. -We were given a brochure to file an insurance claim for our loss but you can’t ever get ahold of the insurance people either and they won’t return phone calls. -There’s other options near by for better quality, your stuff won’t get ruined and for a better price.

Online person was great. The people maintaining the storage units had to come out and put a lock on the unit because the one we were supposed to have was cut off. No one was in the office like they were supposed to be. Said open but it was closed.

Kendra was amazing at explaining the pricing and the insurance very affordable place.

Kendra is always helpful and provides great customer service

Kendra is wonderful.

Kendra is kind and always friendly. Always happy with her service. Thank you so much 💓

Thank you for great experience.. Kendra is a great help!

I’ve used quite a few storage facilities and the girls that is managing this one, hands down is the nicest most helpful person. She made our experience here totally different and so pleasant. Kendra(?) hopefully I spelled that right, we will be back. Thanks for your time and attention in helping us.

Raised the rate after 2 mo. The place is a dump. Shop around there are better places for the price.

Kendra, was wonderful and excellent A plus!!

Kendra, was awesome

Came into location to check prices, thanks Kendra for all your help it was great customer service!

Nice staff

Kendra make everything so easy on the process

Kendra was Fabulous!!! Helping me get setup for my first time and helping me with the new app!!

Kendra was helpful and pleasant and helped walk me through to download the PS App 😊

I went to put stuff in my unit but facility was closed due to Taring facility. They did not give notice and so I have a full vehicle. When can I empty it? Why no notice? Very unprofessional.

Kendra was awesome. She knew the right size we needed and got it for us at a great price. 👍

Amazing service! All I needed were a few boxes and lady helping was just super graceful and nice!

Best Storage place around!

Kendra is amazing and was great and helped me out so much!!!!! Thank you!!!! And the App is great!!!

Kendra, assisted me with her expertise on box dimensions, what was required for each box kit, and additional requirements for my needs. All the while, handling multiple other customers entering/exiting this facility. Thank You Miss Kendra!

Kendra was a delight in helping me move out of my unit! I appreciate her help with answering all my questions.

Kendra is really nice and helping customer's. Really helpful and appreciate her time and helping us out with the unit we bought.

Kendra is awesome and great to visit with

Kendra is awesome!!!!! And very helpful.

Great Location, easy to get to from the freeway and the customer services is awesome specially from team member Kendra, she's very knowledgeable

Great location. Kendra is great to work with and helped me find what worked for me.

Stuff was stolen. Unit was broken into and replaced with their own lock. No assistance or sympathy from employees. No security at all. It's an inside job!

Kendra is awesome. Thanks for going above and beyond. She helped me sort things out. 👍

Kendra was the best help ever! Friendly, genuine, and did a great job

Kendra was very nice and helpful today very friendly

The office Manager was so nice and explained all I needed to know about checking out. My experience with public storage was excellent in my book thanks guys!!!!

Things seemed great at first but within 5 months they are now raising my rate by more than $20/month with reasons such as matching competitor pricing and facility projects they want to accomplish. Their competitor within a mile is indoor, climate controlled and somehow less than what these guys charge. I highly suggest looking into alternatives for a storage facility and using this as an absolute last resort but honestly not even that. Also most of the good reviews should be questioned or taken with a grain of salt since they pressure you into giving them a glowing review after completing your rental agreement and first payment. My initial review was great because the problem came later, apparently the 6 month mark is where they decide to raise everyone's rent.

Kendra was great help definitely come and visit again, thanks you!!

Kendra was awesome! Moving is stressful, and she made getting storage lined up easy.

Shaylee is hands down the beat. Use her again.

My family was in a stressful situation but start to finish Kendra made our experience so effortless. Thank you Kendra! Someone give this amazing woman a raise!

Kendra is so helpful!

Love to have Kendra help me out with rentals. She KNOWS what to do. Very pleasant too !

Kendra's help was excellent! Highly recommend her!

Kendra was amazing! Her customer service was excellent, and she went the extra mile to help in a difficult situation.

Kendra was super helpful and nice. Would definitely recommend

Always love coming here! Kendra has been our go to employee for anything and everything we need. Always willing to go above and beyond for our family. ☺️

I just rented storage space online without inspecting the unit first. Upon opening the door of the unit I noticed the floor was wet with two rows of water apparently from a leaking roof.

Ethan was great. Helped me find a storage unit for the best rate and took the time to even show me the unit in person. Definitely recommend anyone to book a storage here!