Public Storage Self-Storage Units at 9101 S State Street, Sandy, UT
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x7'Online only price$ 29/moSmall 5'x7'
$ 29/mo $38Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 29/moSmall 5'x5'
$ 29/mo $38Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 33/moSmall 5'x5'
$ 33/mo $44Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 73/moSmall 5'x10'
$ 73/mo $97Best Price Label1 unit left!
- Inside unit
- 1st Floor
5'x15'Online only price$ 90/moMedium 5'x15'
$ 90/mo $120Best Price Label2 units left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 96/moMedium 10'x10'
$ 96/mo $127Best Price Label
- Outside unit
- Drive-up access
12'x15'Online only price$ 144/moLarge 12'x15'
$ 144/mo $192Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 144/moLarge 10'x15'
$ 144/mo $192Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 160/moLarge 10'x20'
$ 160/mo $213Best Price Label
- Outside unit
- Drive-up access
10'x23'Online only price$ 228/moLarge 10'x23'
$ 228/mo $304Best Price Label
- Outside unit
- Drive-up access
12'x30'Online only price$ 295/moLarge 12'x30'
$ 295/mo $394Best Price Label
- Outside unit
- Drive-up access
12'x28'Online only price$ 347/moLarge 12'x28'
$ 347/mo $462Best Price Label
- Outside unit
- 24 Hour access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Sandy City Storage Units Near Interstate 15
Sandy City Public Storage is located on State Street just east of I-15, the perfect place to find self storage between 9000 South and 9400 South.
The great selection of cheap storage units at this facility include indoor storage units and outdoor storage units in all different sizes. A property manager lives at the facility, too.
Open 7 days a week, this location is just north of Rio Tinto Stadium, home of MLS' Real Salt Lake club, making it a great storage facility for soccer fans to store game day gear or tailgating essentials in a 5x5 storage unit near the game.
Families near Jordan High School can quickly declutter the garage by storing skiing equipment and camping gear, as well as hiking and biking gear, in a 10x20 storage unit with plenty of room to spare.
A few miles from the Shops at South Town, a huge shopping haul usually means it's time to make space at home. Whether it's a new wardrobe, new kitchen appliances or new furniture, keep the old items that aren't quite ready for the trash in a large 10x30 storage unit at this location.
A community undergoing an exciting redevelopment geared around a walkable, urban lifestyle, the Sandy City community is one where residents and businesses continue to thrive thanks to the energy and activity of those who call this great town "home." Public Storage is proud to be a part of this evolving community.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 516)
I really appreciate the facility and the staff. Always very professional.
Really an unfortunate place to rent if you have any need for your stuff. I’m sure it’s fab if you’re just going to put it somewhere and leave it there forever. I run an event rental company and stored bulky things like special chairs and backdrops at my storage unit. They claim their locks rust regularly, but I am almost positive my lock was cut by them accidentally or someone broke in to it and they didn’t tell me and just replaced the lock. As a result, I couldn’t get in to my unit for over a month. They told me I was not allowed to cut the lock myself and only their owner was allowed to do it, but the owner would be cutting locks in the next few days. The second person we talked to (had to take time away from work to talk to them as they don’t answer their phones or voicemails) said only a locksmith was allowed to do it, but that he would call the locksmith first thing in the morning. This went on for weeks and I was never able to get into my unit. My husband ended up letting them know we would be cutting the lock after we had to pay almost $300 renting stuff I already owned from other people so that I could do the baby showers and birthday parties I had scheduled. We decided to move out immediately and one of the workers saw us moving our stuff after talking to us multiple times and didn’t apologize or even comment. In short, your lock will be changed without notice, no one will answer your calls, the hills absolutely suck and will bottom out your cars multiple times, and you will get no customer service to speak of. Not good, not bad, just none.
Horrible place to rent. I’ve only been renting for under a month and I’m already looking to move my things. There is zero customer service at this place, they say they have “business hours” but no one is ever on site. The door even says it should be unlocked during business hours but it’s locked and empty every time I’ve gone. Getting someone on the phone to talk to is a joke. It was a breeze getting it set up and moved in but now they could care less. I’ve tried multiple times to return the lock they gave me and cancel their automatic insurance with no success. They only care about making money at this place not customer communication. I got a good deal on my unit, but I will be moving elsewhere for just a little bit of customer service. Don’t waste your time.
After being with this company for five years with no problems I accidentally fall asleep for maybe two minutes , as a result I'm losing everything after being kicked out as a result of falling asleep. Given till the first to move out but I don't even get paid till the first. No humans work here , there's no compassion . I'm already homeless , now I'm going to lose everything I have left to my name. Thanks allot public storage , so glad I haven't had a late payment in almost three years
No 24 hour access. Renters insurance automatically added they will remove it once proof of insurance is shown. It's my stuff it should be my choice to insure or not.
This is the best place to have a storage unit!! The property manager, Jenny, is so helpful n nice!!! I know my things are safe n if I’ve ever got a problem Jenny always helps me n is so sweet about it!!
Reserving and setting up a storage place was very easy. They called back quickly when I had a question, and Jennifer in the office was very friendly and helpful when I arrived. I reserved it one day and moved in the next.
Dustin went out of his way to help me and made my day and experience so much better. Great customer service.
Dealing with this place is a JOKE. Units are NOT secure. The lady in the office refuses to take any responsibility of on site security - which conveniently was being repaired the day after multiple units were broken into.
Jenni was above and beyond . Absolutely Amazing
I went in to look at the units and Jonathan was very helpful he showed me options and explained the pricing, Jonathan also made sure to answer all my questions.
I was looking at getting a storage unit and Jenni was very helpful. She answered all my questions. She was so nice and made the experience very positive. The property looked very clean and well kept. I would recommend storing here with Jenni, she is awesome.
Jenny is a great employee at the sandy Utah off state st location! Very friendly woman and always has a great vibe!
For the 2 years I have rented my unit at 6832 S State St , & it has been a horrendous experience. As I am writing this, I'm moving my contents to a new storage facility, Cube Storage on 1300 East. I dowloaded the Public Storage app so I would not have to enter manually the access code. It never works. When I bring this fact to the staff on site, she just says use the app. In fact one day, I could not get out of the facility, no matter how many times I entered the access code. I had to wait until someone left so I could follow them out of the facility. Very often, no staff is available on the premises. One day I had to leave my unit unlocked because no one was on the premises to sell me a lock. I found out later that the staff was on an all day conference. No notice for the customers. They provide no maintenance. Both the winters of 2022 & 2023, I could not open my unit because it was frozen. There was no attempt to help me; I was told it was my responsibility to get rid of the ice. Also, they do not maintain the roads to get to your unit. Unless you have a 4 wheel drive, you can slip & slide & crash on the frozen surfaces. No attempt is made to make these surfaces drivable. No salt, etc Most importantly safety is nonexistent. Recently a creepy guy drove up to my unit; he did not have a unit. So how did he get in? He came into my unit & he started trying on different items. When he tried a hat, he demanded that I give him the hat. I told him 'No.' No one else was around. Recently, the exit gate was opened for 5 hours. Anyone could come in. Whenever I call the Public Storage manager, he never returns my call. Recently someone left a broken dresser in front of my unit. I called the facility & they assured me it would removed. So far, it is still blocking my unit.
Jenni was the best employee I’ve ever dealt with anywhere in my entire life
It was a great experience and quick thank you!
The property manager, Jenni is amazing! She is so nice and will try to help you whenever possible. Highly recommended and excellent service!
Do yourself a favor and take your stuff somewhere else. -They will raise the price after a couple months and it’s more expensive than any other self storages near by. -The lot is very difficult to drive through/navigate especially in a big moving truck. The road is extremely uneven, narrow and has lumps and bumps through out. -The roofs leak and your stuff will get wet and ruined. -It’s nearly impossible to get ahold of anybody even during office hours and they won’t return your calls. - we were told the leaking roof had been fixed. It was still leaking and soaked our stuff. We were told a second time it was fixed and was still not fixed. Our stuff was soaked and ruined. They’re unhelpful and rude. -We were given a brochure to file an insurance claim for our loss but you can’t ever get ahold of the insurance people either and they won’t return phone calls. -There’s other options near by for better quality, your stuff won’t get ruined and for a better price.
Online person was great. The people maintaining the storage units had to come out and put a lock on the unit because the one we were supposed to have was cut off. No one was in the office like they were supposed to be. Said open but it was closed.
Kendra was amazing at explaining the pricing and the insurance very affordable place.
Kendra is always helpful and provides great customer service
Kendra is wonderful.
Kendra is kind and always friendly. Always happy with her service. Thank you so much 💓
Thank you for great experience.. Kendra is a great help!
I’ve used quite a few storage facilities and the girls that is managing this one, hands down is the nicest most helpful person. She made our experience here totally different and so pleasant. Kendra(?) hopefully I spelled that right, we will be back. Thanks for your time and attention in helping us.
Raised the rate after 2 mo. The place is a dump. Shop around there are better places for the price.
Kendra, was awesome
Kendra, was wonderful and excellent A plus!!
Came into location to check prices, thanks Kendra for all your help it was great customer service!
Kendra make everything so easy on the process
Kendra was Fabulous!!! Helping me get setup for my first time and helping me with the new app!!
Kendra was helpful and pleasant and helped walk me through to download the PS App 😊
I went to put stuff in my unit but facility was closed due to Taring facility. They did not give notice and so I have a full vehicle. When can I empty it? Why no notice? Very unprofessional.
Amazing service! All I needed were a few boxes and lady helping was just super graceful and nice!
Kendra was awesome. She knew the right size we needed and got it for us at a great price. 👍
Best Storage place around!
Kendra is amazing and was great and helped me out so much!!!!! Thank you!!!! And the App is great!!!
Kendra, assisted me with her expertise on box dimensions, what was required for each box kit, and additional requirements for my needs. All the while, handling multiple other customers entering/exiting this facility. Thank You Miss Kendra!
Kendra is awesome and great to visit with
Kendra is really nice and helping customer's. Really helpful and appreciate her time and helping us out with the unit we bought.
Kendra was a delight in helping me move out of my unit! I appreciate her help with answering all my questions.
Great location. Kendra is great to work with and helped me find what worked for me.
Great Location, easy to get to from the freeway and the customer services is awesome specially from team member Kendra, she's very knowledgeable
Kendra is awesome!!!!! And very helpful.
Kendra is awesome. Thanks for going above and beyond. She helped me sort things out. 👍
Stuff was stolen. Unit was broken into and replaced with their own lock. No assistance or sympathy from employees. No security at all. It's an inside job!
Kendra was the best help ever! Friendly, genuine, and did a great job
I've never done this before and Kendra made me feel so at ease, she's an awesome manager , and very knowledgeable. Thank you! !
Kendra was very nice and helpful today very friendly
Was having a terrible time deciding where to store my things , but after talking to Kendra at the Sandy location choosing was easy
Things seemed great at first but within 5 months they are now raising my rate by more than $20/month with reasons such as matching competitor pricing and facility projects they want to accomplish. Their competitor within a mile is indoor, climate controlled and somehow less than what these guys charge. I highly suggest looking into alternatives for a storage facility and using this as an absolute last resort but honestly not even that. Also most of the good reviews should be questioned or taken with a grain of salt since they pressure you into giving them a glowing review after completing your rental agreement and first payment. My initial review was great because the problem came later, apparently the 6 month mark is where they decide to raise everyone's rent.
The office Manager was so nice and explained all I needed to know about checking out. My experience with public storage was excellent in my book thanks guys!!!!
Kendra was great help definitely come and visit again, thanks you!!
Kendra was awesome! Moving is stressful, and she made getting storage lined up easy.
Shaylee is hands down the beat. Use her again.
Kendra is so helpful!
My family was in a stressful situation but start to finish Kendra made our experience so effortless. Thank you Kendra! Someone give this amazing woman a raise!
Kendra was amazing! Her customer service was excellent, and she went the extra mile to help in a difficult situation.
Kendra's help was excellent! Highly recommend her!
Love to have Kendra help me out with rentals. She KNOWS what to do. Very pleasant too !
Kendra was super helpful and nice. Would definitely recommend
Always love coming here! Kendra has been our go to employee for anything and everything we need. Always willing to go above and beyond for our family. ☺️
I just rented storage space online without inspecting the unit first. Upon opening the door of the unit I noticed the floor was wet with two rows of water apparently from a leaking roof.
Ethan was great. Helped me find a storage unit for the best rate and took the time to even show me the unit in person. Definitely recommend anyone to book a storage here!
That manager is the best , wouldn't go anywhere else!!!!
The girl that works there is always so friendly and helpful , that's very important to me! Thank you! !!
Not sure why they don't allow 0-star ratings here, but this place deserves it. Rather than go on and on, I will list out the things I did not like. You decide for yourself: 1. Once you get in the gate, you cannot get out of the other gate. What I mean by this is if you enter the gate with 5 separate people using your passcode (helpers/friends/family), if one of them leaves early, the rest of the folks are locked in. It doesn't matter if you use the app, or type in your code manually, you will not be able to leave. This is a flawed system which management believes is fair. 2. The storage unit was dirty and wet, not good for mattresses or couches. 3. Management is clueless and never on site (almost impossible to reach). 4. The storage units have mounds/hills to drive around and pack/unpack things. It is impossible for a large moving truck to maneuver the corners without hitting something. 5. When you leave, your final payment is NOT pro-rated. What this means is if you leave June 3, you will pay for the entire month of June (not fair at all). 6. I'll stop here because my fingers hurt from typing so much. Good luck!
Bailey, was very attentive and helpful. I would recommend this place because of the customer service that I have experienced. Thank you
I love the remote access!!
Kendra is awesome. She is very good at customer service. Excellent
Excellent and courteous service, and great value. Thanks Kendra!
Kendra is amazing!!!!! Thanks for all help with PS App ;)
Baily and Paul are both amazing people they got me in quick and made it real easy for me they all should be like these two
Kendra has great customer service!!! Always happy with service 😁
Ethan was professional and nice! I love this storage! Thank you!
Staff is friendly very helpful and i would recommend this business
Kendra was Amazing!!! And stayed late to help get the PS App 😃😃😃😃
The one thing I had a problem with during my rental was that there were low tree branches on the way to my unit. It was on the back side of the building and the branches would brush against my truck. This was unacceptable !!! I reported this at least 2 times but nothing was done to trim the trees. This was truly UNACCEPTABLE !!!
Total scam, they drastically increase your rates (+100%) shortly after you move your stuff in and are stuck. They have upped my rate twice in less than a year with very little notice and I am now paying DOUBLE the rate I signed up for. I understand slight inflation increases but that is insane. There is also very little room for turns, Dont even try to get a moving trailer in here.
Kendra was really helpful 🙌🏾
Best customer service ever! Super rates!
Kendra was amazing! Loved the experience. Made things easy and simple during the stressful time of moving.
Kendra is good people,has great customer service skills. Always has a smile on her face. Thanks for all you do!!!!
Ethan was very helpful in finding me a larger storage unit. Thanks you guys!
This company will arbitrarily raise your price any time they want. They will not keep promises made and seem to respond to requests for help with form emails and angry customer service agents. Neither of the people I contacted seemed at all interested in helping me. "Our rates are competetive" is all i could get out of them. When i rented the unit i requested a smaller unit than what I ended up with. When I got there with my uhaul they had rented my unit to someone else. They gave me a larger unit at the rate for the smaller unit and promised me the price would not go up. 6 months later my rate went up at a 25% increase. 45$ a month. It went up twice more in the year before I moved out! The manager was friendly, and the units are in good shape. But I wouldn't reccomend using this location if you are on any type of budget.
My mom has dementia but this place opened an account anyway. (I think that's actionable & will consult with an attorney about it.) I've tried over the past 4 months to bring the account current. I've been told that they couldn't take payment over the phone 3x. Suddenly, on the day before they're going to auction her stuff - including photos of my dad who passed before I was born - they are able to speak with me at will several x during the day about getting paid. That is until I wanted to make a partial payment to hopefully divert the auction. Unfortunately I was told on my 5th call (luckily that particular rep didn't hang up on me like the 2 before her!) that the partial payment wouldn't cover it. I live in NC. My mom lives in UT. I pay $3300/month for her care. I literally cannot afford another $400 rn. This is nutty. Public storage is the #absoluteworst
After having my baby premature, then our household getting Corona virus, and being assured I would be ok and they would not sell my Dad's belongings, they did just that. Then once I had all the money to catch it up, they let me pay it and THEN told me they sold everything 1 day before. Now they are charging my Dad double for him to go through what little is left of his things. No compassion, lies, and take advantage of people at their lowest. I wish I could put NO STARS.
Easy access. Everything they told me was accurate. Phone calls to follow up to assure I am ok. Locks were in the right storage space. So far a good experience.
The pavement is very uneven and difficult to drive on, the lockers are too close together.
Kendra is amazing and has great customer service, she really helped me with storage 😀
We went for boxes and they had everything we needed
Kendra was completely Awesome! And flawless and helped me in so many ways, and deserves a raise!!
Kendra was so helpful to me she's even stayed late after her hours were up and help me out thank God she was there for me thank you so much
Kendra was so kind and great at following up! Great customer service!
Kendra was so helpful!! She was very friendly and showed me how to use the app! Gave us water on a hot day!! So nice and helpful and friendly!!
Kendra is amazing. She went over and above the call of duty to help us out of a jam
Kendra was really helpful when I needed it kind and friendly customer service recommend this to all friends and family
This place has been amazing every time we use it. They are clean and professional and always on top of everything.
Always clean with friendly staff
They have awesome customer service Kendra was a great help. All in all great experience.
It was a great experience the ladies I dealt with for awhile.
It was after 9 pm when we left, and the gate was SHUT🔒! After making a call, the gentleman on the phone was very professional and helpful, and was able to move the gate. It would have been helpful if the person in charge on site would have come by to let us know the gate will close in X amount of minutes!
Lindsay was a big help for me and my guys today!
Kendra is so nice thank you for everything
Very professional and polite in our conversation over the phone. My father recently passed away and his stuff is in a unit here. They helped us to know exactly what we needed to do to get his stuff out by submitting a death certificate and affidavit. Anyone in this situation will find that they are really easy to work with and show genuine care for the needs of their customers. We feel a weight off our shoulders from the worry of how to go about this process.
I would recommend this storage facility to anybody. Very easy no contact moving Instructions. Kendra is awesome and makes it worth it. Very secure no worries of theft. Very clean And well kept. Thank you public storage for Making my move stress free.
Kendra is an amazing professional.
Easiest way to get a storage i have ever experience cheapest also...
I rented my unit to store some goods when I was in between moving and had a great experience! The location was very clean and tidy. The girl who helped me at the office was extremely kind and very helpful with answering any questions I had. I would recommend this location to any family or friends who is in need of a storage unit.
Kendra is a godsend and a saint!!!
Kendra was so sweet and helpful. She answered all my questions and was knowledgeable.
Kendra is the Bomb! Amazing customer service!!! Safe, secure, and great location. I trust this place.
Kendra & Lynette were very helpful in securing our unit today.
Very friendly, Excellent service, showed professional care with all needs!
Pretty good for your basic storage needs. I did feel like there were definitely some hidden fees that first month renting and I didn’t see until after we’d moved out but there was a packet of rodenticide in our unit which I wish I’d known about with two kids.
People living in there. Stuff was always coming up missing. Would not recommend
This place is great they are very clean and well secured! I bought my unit over the internet so no interaction except if anything over the phone. They had my key, and everything ready in the unit. The lady called me to see how everything is going with the storage I love and will continue going this storage next time I will need a storage this place is awesome highly recommended.
Awesome Customer Service Kendra was very helpful and very friendly.
I've rented here just over a year but with business and other personal needs I've rented many storage units for over 25 years of my life. Never have I had more efficient, reliable, accommodating and friendly customer service as I've experienced with Kendra, the Property Manager at Public Storage in Sandy. In addition, this past year has been with out question, difficult and a challenge for us all and left us with many uncertainties. I have needed to extend the purchase of a home, after having a car accident, then having to restructure my company, and with this sad situation globally that has left us wanting a sense of having some safety, security in our lives, feeling like we can count on somebody and something. With my entire home, all my lifes personal property and possessions there, I get all this with her and more. She's always helpful and resourceful, honest and hard-working around the property.. She's friendly personable and provides exceptional service. I'd like to extend my sincere gratitude and I highly recommend this storage facility and her dedicated service!
Horrible. I have rented from different storage companies and this is by far the worst. Their doors are always falling off the track, the gates are always open, we had items stolen from our unit and our neighboring units and no one was contacted. The company knew about the incident and communicated nothing. They only put on their own lock. I reached out to Corporate and The District Manager Paul but no response. Taking further action with this company and I do not recommend them to anyone.
This place has a convenient location, great service, well organized operation and fair prices! Facility seems very secure. I would recommend them to anyone looking.
Kendra was fantastic to deal with. She was able to help change my move in date and assisted with the many trucks I had entering and exiting to make my move run smoothly!! Highly recommend. They’re in a great location and very secure!!
Kendra was a huge help. She made the rental process super fast and easy. You are in good hands renting from her.
Friendly, prompt, caring, clean & affordable.
Kendra was helpful and super friendly.
We actually use them everyday because our work storage is there. We usually deal with Kendra and she has been great. I would definitely recommend using them.
Kendra is awesome and great.
It was almost scary how difficult it was to find the exit and get out!
extensions., the office employee use great! He is very funny and right to the point.
Service is excellent! Kendra is awesome!!!! Will continue to rent with public storage.
Every time I come into this location it looks very clean and Lindsay is always very helpful and super personable!
Kendra was amazing and very helpful. Great costumer service and all my needs were met! Would recommend to a friend
I came to get a storage unit. I was impressed on how clean the building was. An a young lady name Lindsay helped me out. Great customer service. I was pleased and will come back in the future.
I rented a storage unit today from Molly, she was amazing!!!! By far the best customer service I have had in a very long time. She was on top of everything and answered every question I had. Will definitely recommend this place to others!
It’s a great place and the manager Kendra is always helpful and friendly
I was suprised to find that i did not have access to my unit after i did not pay for 2 months, what kind of place stores your belongings and doesn't do it for free? I thought this America and people with balding heads have the same rights as all Americans, what is wrong with public storage to do this and destroy someones life, goals, childrens dreams all for some discounted brake pads, i have a skateboard i love lamp
Was great for the things I placed in storage And everything was dry
We've been here for a few months while transitioning from out of state. Not a bad experience. The gate was broken for a while, but it's fixed now. Move-in was pretty simple and the employee was kind.
I called the other day as i was looking around for a good storage unit, I talked to Lindsay on the phone and she was amazing. Every question I asked she had an answer, was very patient with me while I was trying to think of anything else to ask. She went over unit sizing and pricing with me and it helped a ton as I wasn't sure what size I would need for the things I'm storing. Thank you Lindsay!
I have never had a bad experience at this public storage location. Great customer service. Always very helpful and personable staff- especially Lindsay. Very pleased!!
It is my first time renting a storage and the experience was very pleasant, excellent customer service, the person who helped us, Molly, is super friendly, patient, pleasant, she helped us with all the doubts we had, I highly recommend this storage to rent
I have had a unit at the Sandy location for three years. Kendra is awesome and has been so helpful with all of my needs!!
Kendra's the Best!!!! I called and asked quite alot of questions and she was very attentive and able to answer everything with a quickness. 😍💚
I've had a few storage units and this is easily the best. Kendra is the most helpful manager ever. I don't think I could get a unit anywhere else and have such superior service. Thanks
Kendra was very helpful in my decision on what storage space I needed, I had a lot of questions and she answered all of them with ease, I will recommend everyone to this location. Ask for kendra she is amazing!
Kendra was so kind and helpful. She exemplifies true customer service.
Kendra is absolutely amazing! Her customer service is on point and every location should strive to have more representatives like her.
Kendra is really nice and helpful to her customers
Clean and affordable. Kendra is always friendly and smilely.
Kendra is amazing! Really Happy with our unit and the price. Always helpful and with a Great Attitude.
Kendra may very be the most important person within the Public Storage organization. She is the gold standard by which all should emulate. Her commitment to delivering excellent customer service is without question. Kendra was literally my life jacket in a sea of chaos. Thank you Kendra for saving my day!
Everyone was very helpful. Kendra was so friendly and answered all my questions. Great place.
Kendra was awesome and helped me decide on what unit would be best for what I needed for, will always recommend this place and for people to ask for Kendra. She is sweet and kind.
Very impressed with how clean the grounds are and how helpful and nice Kendra was.
Great Place and Kendra is always awesome
Kendra was fabulous at helping me decide what size unit I needed, it's awesome that she knows what shes doing. I think if she didn't help me and my cousin, I probably would of either got a too small or a too big of storage a storage unit. Thank you Kendra.. She deserves a good bonus or a raise I think.
Kendra was wonderful to work with. Thank you!
Friendly, helpful, and professional staff! Kendra was a big help!
We rented a 26' foot truck to unload and load. That truck was was to long for us to pull it up to our unit so we had to walk it out to the main aisle. Which made twice the work. Our unit also leaked, but we got lucky and nothing was ruined to bad. The people that worked there were always nice in person and on the phone.
Hi can we g ou into our storage unit and pick stuff up after the office hours or can we only enter the property during the hours listed?
Kendra was fast and excellent thank you!
Secure storage easily accessible during reasonable hours.
Kendra is the best! I highly recommend this place for your storage needs!!
We have rented a few smaller units and a large unit here for over 8 years. Management has always been helpful and very communicative when needed. They monitor the units well and have never had an issue. Have been very happy long term renters and if we ever need another unit in the area we know where we will be going.
Pretty decent storage units ranging in all sorts of sizes. Great location too.
Kendra was amazing!! Thanks for the great prices!
Kendra was so amaZing and friendly!!! Thank you!!!
Kendra was very professional, nice, sweet, and very helpful. Been here on multiple occasions and she always go above and behind her job. Love.
Kendra is very nice and professional and helped us get our moving truck on property. Goes above and beyond her means.
Great customer service! Kendra was AWESOME to work with & knowledgeable!!! All my questions & concerns were answered & my mind put at ease. Everything will be taken care of here no doubt! I would DEFINITELY recommend to friends & family. Don't hesitate! Check it out!
Kendra did such an amazing job. She was so helpful!
way over priced, we got a unit and hadn't been in it longer than 6 months and they raised the rent $50 what a scamming facility
Stopped by to check on available units/pricing. Was helped by Kendra, she’s awesome and was very informative.
Terrible layout! We rented a large unit site unseen from out of state, asked about getting a moving truck in and was told no problem. Well it was a problem, the truck could not make it to the unit they rented us, couldn't make the corner. We had to get a different unit and it was much more expensive. No discount or offers to remedy the issue. Also, the price continued to increase. Would never use this company again!
Kendra helped my friend get everything sorted out for moving, made everything nice and easy!
Kendra helped me and my friend get a storage locker after his parents kicked him out :( but she was very helpful as well as a happy, funny person! She helped so much! Thanks Kendra
Kendra is always a big help. She’s great to work with! Thanks!!!
Never gave me the key
Had something stolen because I left it alone outside my locker for 30 minutes. They told me their cameras are only on at night so they couldn't help me.
They got me in the door with the $1 for the first month promotion. Then after going through the process of setting up an account and seeing the storage locker they tried to add on over $60 worth of fees. I found it to be half the prices at a Stor-N-Lock
Alana was the best!!!
Kendra was awesome she helped us out big time
Kendra is wonderful works well with customers and makes things easy and always has a smile on her face! Thank you kendra and public storage
Kendra was so sweet and helpful with everything i needed! I'll be back again.
Kendra helped us out more then we ever expected and was the nicest at ever doing so. Thank you PS!!
I love this place! Always so clean and maintained. Kendra is just amazing to work with! I tell everyone I know to come here when they have storage needs no joke!
Kendra was great! I highly recommend her!
Kendra was so helpful and amazing Thank You!!
Kendra was so helpful and fantastic!!
Had Great customer service from kendra
Lindsay is AMAZING !!! Got Me in and out. Explained everything in great detail. If she didn’t work here I would offer her a job. She had me wanting to purchase ALL the extras. Locks, box, mattress pads the works. Definitely come see her. HEY MANAGEMENT she deserves a raise !!! Keep Rockin It.
Kendra helped me out so much! Thanks again!!
Kendra was awesome and the entire experience was painless! Thank you!
Kendra is Fantastic and Wonderful to work with 😁
There great here
Kendra was fantastic to work with! Cant wait to use my unit!
Thank you so much Kendra for the help on sizes and prices and specials not needing a space for a few months but just needed ideas of what they looked like. I appreciate the help and will call us when needs it
I had an amazing experience with Kendra, she is very helpful and I will be coming back due to her amazing customer service!
Kendra provides the best service!!!!!!!!!!!!!!
Kendra was so helpful and answered all my questions.
Kendra was very friendly, helpful and knowledgeable!!
Great service! Kendra was awesome!
When I went to rent a storage unit here, Kendra the manager was so pleasant and very helpful. She showed me the grounds, which were very clean, she showed me different available units in different sizes. Kendra really accommodated my needs, and made renting a unit so easy and not stressful.
So yes, there are extra fees. Thing is, all places have those. They have the initial admin fee, as does every storage facility. It's a one time fee - not always the case in other locations. The monthly insurance fee I gladly pay because it's the cheapest any storage facility has ever charged me. As for the lock issue, they let me use my own lock so I'm not sure why the one review says you're forced to buy one from them. I think that addresses the questionable reviews I read. I have used storage facilities in multiple states, and this is by far the friendliest location/company I have ever used. Kendra is always super sweet and the office is always very clean. I don't have creepy people walking around staring into my unit and freaking out my kids by watching them when we're there (yes, this happens often in some cities), and that's a huge plus! This is definitely the BEST location to store your belongings!
Price increases! Extremely hard to get trucks in and out of. They NEVER answer phones, & NEVER return calls. Went to pack up my unit and found it to be infested with bugs and spiders. Was told oh well that’s why you have insurance. Final straw was I went to clean it yesterday and was locked out and then received an email with a $75 cleaning fee!! I will NOT be paying that. I reserved my unit through the end of June & wasn’t even given the chance to clean it! I had to buy all new furniture and 1 mattress due to the infestation. Looking outside of the units you can see that there’s a bug issue!
Your rate will go up every single year-for property taxes ect. We had our unit for 3 yrs and by the end it had gone up a total of $150 a month on top of the original price. On property the roads are hilly, uneven and tight corners. They claimed we didn’t pay on time last month but we had auto pay set up for years with no problems ever w our bank. We don’t bounce checks or pay our bills late! In 3 yrs we were excellent tenets. We asked for a late fee ($45) waiver for the misunderstanding and were denied. That’s all the push I needed to be done with that place.
Super great customer service ! Kendra was very helpful and nice !
Kendra is so helpful and nice!
Kendra was AWESOME to work with!!!!!! She showed me where my unit was, showed me the gates (entrance and exit) and informed me of what the rules and regulations were. She's great to talk to and yes, there is fees that you have to pay but it's worth the cost. I absolutely loved her!!!! THANK YOU KENDRA ❤
The process went very smoothly and Kendra was awesome to work with! I highly recommend this storage facility!!
It’s a good price, however there are a lot of extra fees that you probably won’t know about until you are there to pay for your storage. They say only $1 for first month, so why did I pay about $60? Oh the hidden fees, and manager said it’s required that you buy their lock for $20 when they are half the price at Walmart. Not to mention that you have to pay for their insurance and admin fees and manager tried to sell us every extra product available (some asking several times) Not planning on staying too long
Kendra is fabulous and this storage is super affordable.
Bring a monster truck to handle the tips in the asphalt!
Kendra was awesome and she helped me adjust my rental agreement even after we’d just done it all!!
Kendra is freaking awesome!!! She’s helped me ice pick my way into my unit, she’s helped me fix my lock, she’s always there for anything I need! Been renting for 4 years, and just rented another unit today! Fantastic customer service!!!!!!
I highly recommend working with Narciso at the sandy public storage. He was very cool and helped with all my questions and was very knowledgeable with the storage unit areas. I will be a customer at this property for life.
Good customer service! Kendra was awesome! And great price!
First let me say that out of the entire time here Kendra was an amazing help and if I was rating just her I would give 5 stars PLUS! Why I'm giving 4 stars is because of the price increases since I was there. From November 2017 through May 2019 it went from $163 to $217 with no explanation. But if you were to move into a unit today only $163. So the corporation doesnt care about their devoted customers. The price increase is why we moved all of our stuff out.
Very friendly staff, Kendra showed me around and helped me get the supplies I needed to store my things.
Kendra who is ALWAYS here is so here is helpful and has a great attitude we really like storing here and have stored elsewhere so we know how easy this place is to work with Kendra is the bomb!!!!!
It's a storage unit and you have to have a code to get in so your belongings are as safe as you can get but they have raised the rent 3 times in the last 2 years. They do not give consideration to the customers that stay there for any length of time. To me that is not good business.
Angel Gasca was great! Despite bad weather and work by roofing contractors, she got me into a unit quickly and efficiently. Thanks Angel!
My friends unit was involved in a fire with this storage facility. I was super impressed with how Paul and Kendra stepped up quickly and responded to every concern my friends had.
Kendra was very intelligent and kind! Great place!
Brea was fantastic!!!
Kendra was wonderful with helping me get the unit that fit my needs!!
Kendra was amazing and helped us out on our needs today !
Friendly staff . It is pretty difficult to maneuver a bigger moving truck through the hilly roads to the storage but the prices are great!
We needed to get a storage unit ASAP. Brea the rep. was polite, professional, and not pushy. We were able to get the unit we needed but also have our questions answered and concerns taken care of. Thank you Brea. Highly recommended this storage facility.
Got a warning for honking to make sure people knew I was backing out
Brea was lovely. She explained all the features and made me feel that my property would be safe while stored at Public Storage in Sandy. She has excellent customer service skills.
I want to thank Brea, she was great help and very friendly too
The service here was wonderful. We called at a very stressful time for my family and Kendra was so awesome! Kendra helped calm us down and took foot care of us. Thank you!
I had an excellent experience with Kendra. She was so helpful in helping me with my move out from my dorm.
Amazing customer service from kendra, very friendly, knowledgeable, and willing to help with all my needs of storage during a tough time of moving cities. Kendra is the only one I would want to ever give my wife and I any future service.
Kendra gave excellent service to me. Will definitely return in the future.
My husband and I rented a storage unit to hold some belongings for a couple months. We've had it for 3 days. THREE DAYS and we get an email saying our unit was unsecured. Which I could have put the lock on wrong. No, our unit wasn't unsecured. It had been broken into and the lock was cut off laying in the middle of the road. The office knew about this but never called me. They didn't even have the nerve to tell me in the dumb generic email they sent that it had been broken into, just that it was "unsecured". What's the point of security cameras and gate codes if they don't stop this? Apparently this happens more frequently than not, the girl working at the front desk was unsurprised and unapologetic. Rent from a company that actually cares. **UPDATE** After removing the items remaining from the break in from the storage unit we went to tell the front office we were done renting here. Nobody was in the office and the "back by" sign didn't even have a time they'd be back. Quality.
Kendra and Paul were awesome, they helped me tremendously7
Kindra was a great help. We had reserved a unit that was larger than we needed. She helped us find a better fit and a better deal.
Great service from Kendra, knows what she’s doing
I would not recommend this site to anyone. The site lay out is poorly designed. You can't get a full sized pick up truck into it, let alone a trailer or uhual truck!! Not worth the fees that have doubled in price since I rented the space. Only reason I have not moved my stuff is not wanting to damage a vehicle to get it out. I would give negative stars if I could!!!!
Great customer service. Highly recommend this location Kendra was very helpful and very friendly.
Delightful to meet Kendra! So helpful!
Kendra was so helpful and was able to answer all my questions. She was friendly and very informative!
One of the more expensive places. The tight corners and drastically uneven pavement make coming here in my truck a miserable experience. Can't wait to move my stuff out.
From the minute I came to them and I left enjoyed the experience the girls there were very helpful and friendly and the move-in special was awesome for what I needed at the time super grateful for the experience here I would recommend to anybody
They were to take a complicated situation and simply it for me, very happy.
Been there 7 years, been awesome
Always very friendly! Kendra is always very helpful and kind when I come in. 😊
0/5 HORRIBLE! 1. The rent went up after the 3 month by 25% and then again after a 1 year another 25%. They reel you in with low advertised prices, wait for you to go through the hassle of moving in and then jack up the price when they know they've got you. 2. They do not prorate rent. I moved in on the 28th of the month, paid for the first month and all move in fees and then boom, on the 1st, 3 days later I was billed for an entire month. Then when I finally moved out of this horrible place, I did it on the 6th of the month, with 40 days notice via their online system. Wait what? No 25/31 rent back for the remainder of the month. No, they don't do that read the fine print. 3. The exit gate was constantly broken. Always open. Talk about security. 4. There was evidence of drug deals going on out of units on premise. That's all I have. It was a bad experience and I am so glad to be out of there. Never will I ever store with Public Storage again. They are the pits.
The lights in the hallway are not working making it dangerous and hard to see. And the bottom of the metal building is eroding away it can cause water damage and mold and wont protect agianst rodents...
Kendra and Lindsay helped me with my moving experience! They are so helpful and nice! Thanks girls for the help. -Julie Abbott
Kendra and Lindsay were awesome and helped out so much! Thank you so much!!
This place is terrible and after my experiences I don't think I'll ever do business with Public Storage again. With less than a months notice I got a letter saying they were nearly DOUBLING my rent. I've had this unit less than 6 months and for the majority of that the door to hallway to my unit was broken and there was no handle. The roads on the property are narrow and are on a high grade. It's impossible to get a truck down some of the roads.
Lindsay was so helpful with out check in!! She gave us the best service and was super nice! We highly recommend coming here!
Dirty with lots of bugs.
Tammy was awesome. She showed us the property and explained everything so good. She was so polite and sweet. 100% recommend
It was a great experience and Tammy was very helpful.
The public srorage at 9101 State St, Sandy UT is an excellent way to store anything you need at a resonable price. There are many sized options to choose from storing a 1 bedroom up to 3 bedrooms.
Clean and Tammy is very helpful
Had a great experience with getting a new locker with Bonny she has great personality and was making us laugh the whole time she sure does need a raise 🙂🙂🙂🙂🙂
Super easy to get moved in, Abbey was friendly and a pleasure to work with.
This place has horrible customer service. They would not talk to my fiancé even though she is on the account so when I called she said she couldn’t help me cause she didn’t normally work there. So when I asked for her supervisor she hung up on me and refused to give me her name I wouldn’t recommend this place to anyone go somewhere else for a better price.
Can I store my 79 ford pick up there and start to do a restoration project on site in the storage unit?
Desi was very on top of things and helpful. Answered every question and made sure we were taken care of.
Great place to store things for a fee
It was so easy to get a unit and take care of the details to get in. Kendra was super helpful and it was a great experience!
The customer service here is amazing. They took care of all my needs and the inside of the unit was very clean. The only complaint that I have is that right in front of my unit was covered in leaves and dirt that I had to clear out.
Great location just off State St. The buildings are very close together, so it's hard to get a trailer in and out
I haven't visited my unit in over a year, I am sitting at the managers office right now waiting cuz they r closed (y r u on lunch already u havent been open for 2 hours) but WHY TF IS MY UNIT LOCKED OUT?????? I've NEVER paid late, i am freakin LIVID... No one ever answers the phone either... STAY AWAY FROM THIS PLACE!!!! The day I rented, kendra told me to go on google & post a great review. That is prob y it has high reviews. I'd b curious to see which reviews r from "sign up day reviews" & which ones r legit.
The office staff are super helpful and made my experience super easy!
Great service, very help, and timely. Check online for the best deal.
I've had a unit here for over a year now. I just recently received an email from them letting me know my unit wasn't properly locked and needed to come fix it. When I went down to do so one of the office employees remembered who I was and came to make sure everything was okay with my things.
They are so sweet and helpful and I have always had a great experience!! Dezi and Kendra are so sweet and helpful!
Dezi & Kendra are amazing! They are always super nice and helpful, plus they're funny and fun to chat with! Great people and always great service!
Desi was great. Great service
This was a great experience working with ladies here. I'd like to mention Kendra and dezi. Thank you so much!!
Hi was wondering what happened when you lost your keys? How much to get a new one
Dezi helped me, she was knowledgeable and personable. I didn’t expect the level of service I received, such a relief as I run into so many people that don’t know or care about their job. Thanks Dezi
Desi was great! Thanks for making checking us in and showing us the storage units
Easy, fast, helpful!
Great friendly service
Dezi is an amazing person and extremely professional great location friendly staff
This was the biggest mistake of my life. I had 2 units here that I needed to consolidate into 1 unit. They wouldn’t allow me to be in the unit during regular business hours. The 2 girls who work there would harass me if I took a break. I had had to be “proactively” moving things. I’m not sure how to be “proactively” mixing tings as to actively moving moving things. The place Was broke. Into 2 times in the 1 month prior to this review. I heard of ppl being arrested from my old apartment complex and while I was there and the ppl were in jail they were being robbed again. I had a kurig coffee maker stolen and lost the second unit because I was restricted to 15 Mins a day during office hours Only. Which is 9-5 while the robbers are apparently allowed 24/7 or at minimum 6am-9pm. Go figure. Maybe I was in the way of an inside job
Awesome thank you helped me out a lot and made all my stress less
I've been having a hard time moving by myself. Dezi let me come an hour early to get my appointment out of the way. She was clear and concise and helped me quickly. I'm glad I came here.
Dezi was very nice and she did very well
This place is great very friendly staff, and Desi the girl that set me up with the storage unit was great very friendly and answered all my questions. Would recommended this place to anyone that is looking for a storage facility
For the life of me I cannot understand how this place has 4.3 Stars. We needed a storage unit for a couple of months and decided on this location because it was convenient to us. The first problem was that the company placed their own lock on the unit without informing us that they were going to do that, and we had informed them that we would be moving in the next evening, so when we came to unload our U-Haul we found the unit sealed to us and had to call all the way up to the regional offices to have them contact down the line to have someone come unlock it for us. Second, we had our storage unit broken into (and so did multiple other people at the same time). This is not entirely the fault of the company, but they did not contact me in any way until 4-5 days after the fact even though they knew about it. They claimed to have tried to call (no missed calls, no voicemails left) and they said an email was sent (funny, their bills come through right away, but I never received that critical notice). This is a major problem when time is of the essence to file a police report and insurance claim. Third: They coerce you into buying their "Orange Door" insurance policy, saying that you are required to have insurance and not informing you that most renters and homeowners insurance policies already cover personal property in a storage unit, not to mention the fact that Orange Door insurance is basically just an insurance front for Public Storage, so they get that money too. The fourth problem is that it will be virtually impossible to navigate even a large car at this location in the wintertime because of how steep and side-angled the road paths are in the lot. With any ice it would be extremely dangerous to try to drive in the lot. I would recommend choosing one of the many flat storage lots that are around the area. Lastly, I moved out the 1st day of the month and attempted to have them prorate the last months rent or at very least take a little bit off since I am only using it for 1 day out of the month, or at very very least not charge me for insurance that I have found out that I don't need, but they are completely unable to comply with that request. So basically I get to pay $200 for something I am using for 1 day. Thanks for costing me money and causing me stress. Brad
Was wonderfull and amazing fast and helpfull.
Dezi was very informative and helpful when it came to helping me temporarily store my personal belongings. She was very professional and made sure all my questions were answered before proceeding with the process of helping me obtain a storage unit.
Dezi was very helpful. She was amazing!
Great service from dezi Great rates
I have never had a bad experience with a storage facility until I rented from Public storage at 9101 S. State street. Two days after renting the unit which I paid for in full I received a call from them telling me I owed more money. The very next day I received another call claiming I owed more money than they said I owed the day before. There are no lights inside the hall where my unit was. (Yes, was, I moved out today!!) I went online to pay my rent that was due on 10/26 on that very day and my Amex was denied, twice. My Amex has never been denied except there. They hit me with a twenty dollar late charge, after refusing to take my payment over the phone. Sounds to me like a way to get more money from people to me. Worst experience of my life. I don’t understand how anyone could possibly write a positive review for them.
The storage unit is difficult to get into with a trailer and the slope is dangerous when lifting and moving heavy items. Rates increase for no reason. Making payments is impossible. Nobody ever answers the phone to take a payment. Tried to use the online login but it won't accept my email and account number. The only way to pay if you aren't in the area is to wait for the delinquent notice in the email they don't recognize and pay $25.00 late fee and $10.00 convenience fee. STAY AWAY!!!
Wonderful experience getting a unit for my daughter. Staff was very helpful! Unit nice and clean. No issues yet.
Was amazing dezi was wonderful did a great job . Excellent knowledge very very helpful in a very stressful situation for me.
If you decide to use public storage make sure you take pictures of all of the items and the receipts. My wife and I left for the summer and when we returned the door had broken and our expensive items were stolen. They told us to file a police report and file a claim. We lost more than what we paid for to rent the storage unit. So random, but I actually had taken a picture of my beautiful packing job to show off to my wife months previously. The second picture is the one she sent me when we got back and it had been broken. You can see that they rummaged through our stuff and broke our printer. My wife lost her mixer and I lost my flat screen. I definitely would not recommend using this company. The whole situation made us feel like one of the employees there may actually be the culprit.
Very clean and Dezi is very friendly and personable.
Dezi was helpful.
TERRIBLE. 1) They don't honor their online reservation system unless you talk to them over the phone, even though the confirmation email you receive states - reservation confirmed, show up on assigned date with a copy of this email and a photo id. They say "We cancelled that reservation and we can't give you those rates". 2) When THEY put you in unit x but their computer system says you should be in unit y (both 5x5, neighboring units), they CUT YOUR LOCK OFF & MOVE YOUR THINGS WITHOUT YOUR APPROVAL. They could have just changed x to y in their computer system, but they would rather go through your things and move them without permission. 3) When you try and access your storage unit there will usually be someone parked in front of it, because of the poor layout and steepness of their "alleyways". 4) This place may have cheap prices but you get what you pay for.
To expensive!!! Location is horrible!!!!
I've had a very good experience with public storage and I would recommend this place to anyone thank you so much Kendra for your help today
Dezi awesome customer service . friendly and fun . would recommend her to anyone.
Hard to work with, tight space between units, and they will just randomly be closed at the office. Like now when I paid, came back with my stuff and I am locked out of my unit. Not a great place.
They were so gret. Desi was a great help.
Tidy locations, secure campus.
The manager Dezi was WONDERFUL
Amazing help. Thanks!! To Kendra and Dezi
Great service, Kendra was extremely helpful
Outstanding service great facility felt very secure here thank you so much Kendra and Dezi!!
Wonderful! I'm a first time storage facility user. Dezi was extremely helpful. I'm not at all worried about this first time experience.
Kendra did great
The way the units are arranged is crazy. It is difficult to maneuver a large moving truck. Many of the units are offset, so there are a lot of awkward corners. They are also built on step terrace like excavations, so again difficult to drive through some of the smaller units. I believe this was done on purpose to keep rain water out and to make it difficult for during winds to cause damage. If you have a large truck, you have to have someone go through the entrance for you and run around to the exit side to let you in. It was kind of annoying, but luckily we didn't have to access our unit very often.
Great customer service. Dezi was a jewel. Quick. Efficient. Understood my needs.
Excellent work by Dezi! Very nice place!
Great customer service
Kendra and dezi were awesome helping us get a unit and explaining anything! Amazing job!
Public storage is worst place get a until at. They continuously raise there rates especially if you pay on time and really they should give you a discount for being a loyal customer and if you are disabled. I hate them!
Lady were wonderful and vary helpful
Kendra was great to work with. She was very friendly and knowledgeable.. thanks.
Bought two storage units at an auction. Good stuff
Short story: NEVER use this company, customer service is terrible, they don't follow through with reservations, and will treat you like dirt while they screw you over. Would leave negative stars if it was possible. Long story: I originally reserved a storage unit with this company because I was moving away from Camp Pendleton where my husband is stationed, and needed to put all of our belongings into storage until he finished his active service and joined me in our home state. I was planning on making the move by myself with one other family member. Two days before our move, public storage called me and told me that the online reservation I had made weeks ago would not be honored and that they had no unit for me. My options were to down size (a smaller unit would not fit our entire apartment and all the furniture), move to another location further away from where I would be residing and across town, or to pay more for space that I did not need. This was TWO DAYS before I was to move my stuff into this unit. I was IN THE PROCESS of moving when they called to tell me this. The person that called me had a terrible attitude and was very apathetic about the whole thing, offered no help, and had terrible customer service skills. I essentially told her that this call had rocked my whole moving plan, and I had to check out my options. We can't afford to just throw money down on a unit that we didn't need. The company called me back on the day that I was supposed to move in, and basically laid out the same options and asked when I would be coming by. She basically blamed the online reservation system, said I was out of luck and she could do nothing to help me, all while having the worst people skills and a terrible attitude. Apparently people here hate their jobs, because they can't even pretend to be polite on the phone. I explained that there was NO WAY I would still be using this company and that I had found another who was giving me what I needed and had actually followed through on their end. She didn't even apologize for the mistake or misunderstanding or whatever these people are labeling it as. She basically told me there was no way to guarantee I could get anything no matter how far in advance I booked it, and that the reservation meant nothing. Someone should look up what reservation means. At the end of the conversation while I was mid-sentence she interjected and told me she was canceling the reservation and HUNG UP ON ME. I understand I wasn't the easiest person to talk to, I was VERY upset, moving alone without my husband, and this company completely SCREWED me over last minute, but I cannot fathom a world in which someone's customer service is so bad that they hang up on a customer. I will be letting every person I know especially every military family I know who are moving and deploying that they should NEVER use this company.
They nickel and dime you to death. What you see on web. Isn't what you get. And if smoking bothers you stay away. It so bad the smell gags you. The front gate is the ashtray. If you use it make sure you have a lock they charge you $22.00 and $11.00 insurance. If my son hadn't drove 2hrs I wouldn't gotten a unit. Looking for another unit going to leave this place ASAP. I complain to corporate still have not heard anything and almost been a month. No such thing as a $1.00 first month Had to pay about $95.00 STAY AWAY corporate hear me now!
Awesome to work with Chrystal
I left my stuff in here thinking it would be safe, but it was not!! They are thieves that work here! They broke in and rummaged through my stuff, opened boxes and stole all of our valuables. We filed a police report, luckily I had taken a picture of our stuff before we left for out of town. If you can help it, STAY AWAY FROM HERE!!
Jocelyn was great !!!!
When the manager called to follow up and I told her we moved in the day before and I came to pick something up the next morning and it stunk so bad that I emptied our stuff out of the locker. I had to literally scrub everything and wash everything and some things still stink. When the manager called to see how we liked it I told her and she said someone would call me - they DID NOT CALL. She also told me that it was the RAT poison that smelled. WAIT, RATS? I SPECIFICALLY STATED I WANTED A CLEAN FACILITY WITH NO CRITTERS THE DAY I BECAME A CLIENT - LIARS!!!! I am also posting this review in other places online to save others from using the facility. THAT IS SUPER AWEFUL CUSTOMER SERVICE. THEY CALL WHEN THEY WANT YOU TO USE THEIR SERVICE BUT SUCK AFTER THAT!
Alert !!!! to all of you people out there looking for a safe storage unit to store your valuables things , please safe your self going thru what im going thru , short story , they stole my items i make a police report then talk public storage to see if they can check the cameras they say no , the dam insurance i pay for say no they are not paying for anything because they didnt break the dam door or the wall and lock is no sufficient evidence , ok what most suspcies to me is that after ive being rob I put a new lock and again they the dam stealers came back and took more of my items and they taught i wasnt gonna notice because the lock was perfectly find when i went back , so it has to be somebody in this property who is a master theaft and has some sore of master key to be able to open my 2 locks with no sign of even breaking , be carefull this property us very shady
Great customer service!! Connie was AWESOME! She's definitely a great employee abs keeper!
Kendra and Ariana are awesome! Very heipful informative, they were very thorough and explain all policies and percedures. Made me feel very welcome.
DO NOT GO HERE!!!! All of my stuff of value was stolen from my unit. Apparently it's as easy as kicking the door off it's track and they can get right in. My door was half off track when I went to get my stuff and the people working there had to help pry it open. All of my stuff that was worth anything was gone and the employee didn't even seem to care. There are no camera's in the individual hallways. Their response was "well, you paid for the insurance, take it up with them" and that was it. I lost things that were very valuable to me because of it. If you do rent from here be sure to have the serial number, receipts, and photos of the acutal items in the storage unit becuase that is the only way they will be covered.
Will never use Public Storage again! They overcharge by a lot! There are 3 different storage facilities within blocks of this one that cost half the price, shop around first!!!!
Very easy move in/move out. As well as very professional and helpful. Would recommend for a great place to store all your things!
Roads between buildings are awkwardly sloped, and extremely narrow. It would be almost impossible to take a moving truck down the road by building N, because it felt like a tight squeeze for my mini van, and we also saw a u-haul truck having issues. When we signed up, and we said we would bring our own lock they basically said--it needs to be stronger than the locks we put on empty units and it can't be a combination lock, but it doesn't have to be the kind we sell. Almost all locks say on the packaging when you buy them what type of bolt cutter strength it would take to remove the lock. It would be nice if they could tell you what type of bolt cutter rating they want. I signed up for a unit on saturday, on Sunday I got news that made the storage unit unnecessary. (Their office is closed on Sunday.) I told them Monday within 24 hours I wished to cancel. Jocelyn the girl that sold us the unit, said she'd check with her district manager about a refund and later told us they couldn't refund anything. I had paid $1 for first month, and $24 for processing. Since I picked up my lock after I called and notified them of the change in my attention they put the unit back in their vacant inventory so they could "resell" it. I'm not a lawyer, but it seems like there's a legal obligation to refund at least my $1 for a months rent when they plan to resell the unit. The next day I talked to them again, including alex allen the district manager and told them I'd do a chargeback, and leave negative reviews about my customer service experience, and they said that'd be fine and they'd fight a chargeback. I did the chargeback, and my account has already been credited. They didn't get to keep my $25, and damaged their reputation by not taking care of their customers. Terrible customer service here, and awkward roads so consider using another storage unit. I used southtowne storage just a couple of blocks away 2 years ago, and that was a great transaction so you should look into that instead of this company. This company has lost me as a customer not just now, but in the future.
Walked in the door to see some storage units and was given excellent customer service. Jocelyn is very professional and helpful.
So glad I called Jocelyn was great! The prices were very reasonable since we needed a large space the next day. I would recommend this storage and Jocelyn was very helpful........
Jocelyn was amazing!! The process was quick and easy! :)
Jocelyn was very kind and helpful. She answered all of our questions and concerns with a smile. Great customer service!!!
You get what you pay for. I found a unit that was half price if you closed the deal online. 4 months into the rental they jacked my rates up by 30% Every time I went to check on my storage unit to get something out or put something back I saw the same couple of "renters" that looked more like tenants to me. I swear there are people living in a few of the units. Although nothing was stolen from my space, I felt uneasy about this location the whole 8 months I rented. The staff at the desk are unfriendly and sometimes condescending. The straw that broke the camel's back was the fact that they DO NOT pro-rate when you vacate the unit. I think that's a crock. Even if you are one day in to the next month you get to pay the whole month worth even if you vacate on the 1st. They got an extra $100 from me because of this, all the while, having the ability to re-rent it immediately and double dip. I would never rent from these guys again as a whole and especially not this location. USE A DIFFERENT COMPANY! It's not worth the little amount of money you might save!!!
The process was quick and easy. I loved having the option to reserve and make an appointment online. I liked that we walked in, looked at the unit, signed the lease, and off we went. We didn't think about the risk of this location being just off of state street, and the manager felt we had a very weak lock and kind of spoke to us as if she thought it was stupid to leave such a lock (even temporarily) on our unit. She could have suggested a better lock and left it at that. Having previously rented at Towne Storage, ours was just as exposed and we had no problems with thieves. The units (and surrounding areas) could definitely use a clean up. Dirt and leaves and other stuff are everywhere. Not sure if that is something the renters need to take care of or what. Also, trying to bring a truck in is a joke. The isles are VERY narrow and the property sits on bumpy land. Only cons I experienced there on my first day, but overall I am satisfied.
I needed a storage unit quickly and not only were they affordable, but Jocelyn was super friendly and helpful in assisting me to determine what size would best meet my needs and getting the paperwork taken care of quickly and painlessly!
This is the worst place. I would recommend to everyone to go somewhere else, don't get caught up in this place.
Public storage is in a great location in accordance to my place and it's affordable!! That's always a plus, right? Kendra, kindly helped me get set up with my new unit. We had great conversation while I was there, and she showed me all of the convenient supply's to us for moving. Thanks again, Kendra!
Good prices larger units
Great customer service Tj and jocelyn!
Kendra and Jocelyn we're very awesome! So helpful and explained everything to my understanding.
Will not evict me with out a reason two thumbs up unlike Extra Space Storage the worst storage unit on the planet do not rent from extra Space Storage they are not good people they should be out of business they will evict you just because they want to exercise their right to do so so be forewarned do not rent from extra Space Storage thank you for reading and have a good day
The girls that I talked to about renting a storage unit were so helpful and knew so much about what I was looking for when I had no clue. They are amazing employees and I can't wait to rent from them!
Great customer service!
We ended up not renting here. I made a reservation online, they called me to confirm, and we scheduled a meeting for me to sign for the unit. They did not tell me during the call or at anytime that their gate is NOT working and they do not have a date for when it will be fixed... When I asked if we could get some kind of discount since they are not providing all of the services that they advertise they said that the prices are set and they cannot do anything. We ended up going with a storage company with a functioning gate.
Property manager very helpful. Made me feel secure in my decision to go with public storage over another company
I had to rent a storage unit for the first time through Public Storage, just recently. I had an appointment set up with Jocelyn to go through the paper work and logistics. I was extremely pleased with my experience, and found Jocelyn extremely personable and helpful. We got through the process quite quickly and easily. I would highly recommend this location to others with my experience thus far.
Kendra was awesome stayed late to make my payment thank you!!!!
I needed a storage unit quickly and did some searching online. I am SO HAPPY I called Public Storage. Kendra and Tj were amazing from the initial phone call, to paying my dues, and moving out. The location was great, office is clean and friendly, I never felt worried about my stuff, and the price of my unit was very fair and competitive. I would recommend Public Storage to anyone looking for a place to store their belongings. Thank you!!
Kendra and tj are awesome they are great to work with glad kendra is back at this location
Kendra is great. Nice customer service.
Called to get prices for when ready to in a few months kendra and tj were very helpful thank you!
Tj and Kendra were very helpful. They answered all my questions and I will most definitely be renting a unit when I come back into town! !
We had a leak in the ceiling of our unit. The insurance we paid for is giving us the run around still. They have no intention of giving us anything near what our stuff is worth. Other than that, the bathroom always smelled like smoke and was disgusting and filthy. There was the same trash everywhere for about 7/8 months. I would avoid this storage facility.
Very rude staff. Asked for water and was denied. It was a very hot day.
Barbara was very helpful.
Chris was super helpful and volunteered to make a reservation for me at a more convenient location. Friendly and welcoming - thank you!
Very cordial...swept my space out and helped with the lock... would highly recommend.
Closes at 9, they send you an email right after your bill is due for the next month hoping you'll forget by the time your bill comes due. I haven't once come and been able to talk to someone at the office because they continually take breaks and have the back in 5 minutes sign out. Currently I've been standing here for 45 mins :/ rediculous
Manager, Christine, is competent and friendly. The units are clean.
Worse storage place I've ever used! They raised my rates several times in one year, and employees have very bad attitude! I would discourage anybody from using this company.
Frank was very friendly and helpful!
She was really nice
I am a customer of Public Storage. I completed my application on line then went to the location to complete everything. I was assisted by a very pleasant gentleman by the name of Kevin. He was very professional and treated me with great respect. I was very pleased with my experience and I give credit to Kevin for making that possible.
After moving from out of state with 2 kids and a cat I needed to unload my truck as easily as possible. The staff helped me get a great close accessible unit. Thank you for your help! Made my transition easier.
Ask for Kevin! He is very helpful and knowledgable--a true Public Storage professional.
I called ahead an explained we had a long moving truck to move our stuff in. They told me a 26' moving truck could fit in there. What they said when we got there is that "It can fit down just the center row so you have to park your moving truck in the center and carry everything from there". They expected us to carry all of our furniture and things 75 yards while it was snowing. I had to cancel and go somewhere else. Everyone that came to help was shocked by how terrible their set up is. They were good about letting us cancel after they deceived us. If you have more than a pick up truck full of belongings do not go to this location. Go see it and you'll see what I mean.
Frank and krystle was so happy and helpful 😃
We attend the auction here every month. The facility and grounds are always clean and the people are professional. It's a pleasure to do business with these guys.
I have always had a great experience here. Very helpful and friendly staff. I'll be back for sure!
Going to miss kevin at this location.
Proceed only with GREAT CAUTION! They say one thing and will do another. We rented two different spaces from two different people in our family from two different addresses and were not give the first month free as advertised. In addition, we were also quoted one price and told they would hold it. When we arrived with our truck full of furniture a couple of days later, they had us sign the contract, which we did while in a hurry, BUT the amount on the contract was more. We were quoted $132 for each space, including all their extra fees, like insurance, etc. and ended up being charged $20+ more a month. When I discovered what they had pulled over on us, I called and was told to contact the main office, where I left several messages with no return calls. Many phone calls later we received a $5 credit for one month. BE VERY CAREFUL. They will take advantage of you at every opportunity. We, like most people, planned to stay only a couple of months but have had to stay longer. They increased the rate multiple times in a year and a half! We are now paying $188 per month. We WILL NOT use them again and would strongly recommend you do not either.
Kevin was amazing he should be training people on great customer service #raise4kevin!
wow! from the moment I walked in, the friendliness and competency was a nice thing to walk into during a stressful time in my life
I have to say this is the best customer service I have received anywhere hands down, Kevin went beyond what I asked of him, staying after closing hours to help me. Kevin was always polite and helpful, he reminded me of days gone by when customer service was important. Kevin is an asset to Public storage and has left a very memorable impression on me. Thank you Kevin
very helpfully. Kevin is awsome
Kevin is great to work with and his public storage location is convenient, well run and very safe. I don't worry about my safety or my belongings. I stored an entire household in one of the units for 6 months. He helped me coordinate my move out and couldn't have been nicer. Highly recommend this location. Good customer service is hard to come by so I appreciated Kevin's courtesy and service.
I used the website to do my registration and the selection of what sized unit I wanted; very easy to do. Kevin helped me upon arriving to the facility. He was very helpful and informative, answering all of my questions as well as helping me get what I needed for my unit.
Kevin at this facility went above and beyond to help me with my storage needs
Very good experience with these guys been really good to me I really appreciate it "Kevin" "Ben
Kevin did a great job walking me through everything associated with renting the unit. He was very helpful and informative.
The manager, Kevin, was very helpful when we needed a last minute place to store my son's "stuff". It was a very busy first Saturday of the month and there was a line of customers, but he kept his cool and the whole experience was pretty painless (though a little long). My only real complaint is that the roadways through the property are a little bit hilly and uneven making you feel like you could tip over if not driving carefully.
Just rented shed. Very good customer service. Kevin did great job. Showed me options and help with extras.
Wowed by a gentleman whose name is Benjamin. He went above and beyond for us, and for other Public Storage clients, which I can bear witness to. This young man is a keeper, you have yourselves a Diamond! I'm envious. As a business owner myself, I know how hard it is to find employees with his degree of loyalty, honesty, and care for others. Treat him right.
Kevin was great to work with. He had everything ready for me when I got there, so I was in and out very quickly.
Kevin and Benjamin are great to work with and public storage is an awesome storage company. I don't worry about safety - My belongings are in good hands!! Deborah Grisham
This place is pretty good very helpful and kind folks. They were very helpful.
Kevin was helpful and efficient. Dean M. Hansen
Had a very good experience due to the consideration and help from Kevin. He was very helpful and knew we had a limited amount of time to complete the transaction. He made sure that we were satisfied with the unit we rented.
Benjamin was very helpful and he even set up my new phone and a new Google account!! Thank you for excellent customer service
Great experience. Very helpful and professional. I highly recommend public storage. Make sure to ask for kevin... he is amazing to work with.
Kendra was awesome to work with! Very thorough and friendly!
Easy to rent. Kendra is super professional and a whiz with a highlighter.
Kendra was very nice and very helpful .
Connie was very helpful! The storage units look great.
Kendra and Connie were great thanks. They made my first visit pleasant
I got this unit back in September of 2013. The room to move to the units is disgraceful. Getting a simple 4-door car around can even be a bit scary at times. The seals on the doors were basically gone. This allowed all sorts of things to go into our unit while we were there. When we finally started the move out process, the website said we can get the final month pro-rated. However, after talking to the office, this is ONLY if it happens before the 6th of the month. But if you are going to move out on the 7th, let's say, you have to pay the full month. I'm sure the storage unit will do everything they can to rent it out again before then, but it seems like double-dipping to me. We will never use this company again, and we will tell everyone to stay away. It's just not worth the "50% off" or whatever deal they are doing that makes it sound like a great deal!
Kendra was great today
Connie was very friendly and helpful on my visit
Kevin and Krystal were such friendly and helpful staff. The grounds are clean, good rates. Well lit facility and secure gates. Wish it was a little easier to navigate through. Overall great experience.
Great service, appreciate all the help
Kendra and Connie "ROCK"!!!!!!!
Connie and Kendra are awesome. Public storage saved my life. Thanks!
What amazing customer review I'm going to bring all my stuff here! My three favorite people kendra Connie and kenneth thanks guys and gals!
I lost the keys to my unit and was panic stricken. But Barbra and Kendra came to the rescue and were so helpful. I was able to get in and get a new lock . It was a huge relief. I would totally recommend these guys!!!
Ms. Connie was awesome, defiantly a delightful lil Ray of sunshine compared to who I've dealt with before her.
Easy to get set up. Very easy to access unit. Professional staff.
Kendra as Amanda were warm and helpful. Everything was communicated clearly before hand and I'm happy to give them my business. In addition, the availability to my storage space was a big plus.
Easy in and out, great customer service, helped by Kendra
Kendra and Kevin at Sandy public storage were great to deal with. They even stayed a little later than they should have to help make sure I could move my things in the next day!!! Thanks guys!!!
It was fast and easy
Kevin was very kind, helpful, and efficient. Although, we worked mostly with him, we did receive the same kind of treatment from Krystle. They both made this first time experience of ours quick and easy.
Kendra and Connie were extremely helpful. The whole experience went so fast.
This place is great and easy to work with NATE K LIFEVANTAGE
Very friendly and helpful. Everything done very fast and efficient. Thank you to Connie for the help.
Kendra was awesome. Very kind and professional. Walk us through the process efficiently and proficiently. the property was clean and well kept up. She had some supplies that we purchased, which made things more convenient. Also her husband has a sweet Harley... and that is a plus.
Nice and easy.... thanks Connie!
Easy access and helpful
Kendra was very pleasant and helpful- signing up was quick and easy! She explained everything I should need to know. The only complaint I have is that it would have been nice to maybe have a choice as to which unit I was to get rather than just be assigned one! Yes, maybe they were all full but I don't know!
Kendra is awesome and if we could we would give 12 stars! Very friendly and professional. Only took a few minutes to get paperwork done and the unit was well taken care of. Thanks Kendra!
I rented a storage unit last week and so far I had a great experienced during the process of deciding which unit. Kevin showed me the unit and gave me all the information I need to help me decide about the unit. he is very nice, friendly and accommodating. he did excellent job and answered all my questions. Overall was a great experienced renting from this facility in Sandy.
Fast and easy. Kevin was great and very helpful. Paperwork was a breeze and he was very kind and friendly. I had a storage unit here a few years ago and there customer service is excellent!
Kevin was amazingly nice and negotiable. He made my experience fantastic. He was friendly and sociable. I loved it
Very happy with this business. Kevin at the office was very helpful and knowledgeable. Nothing but good things to say and i will recommend to others.
Geoff was very professional, and had me set up in a matter of minutes. He did explain all that I needed to know about using the facility and I found the service very satisfying.
I had an emergency move on a weekend, I got done moving on a Sunday I was surprised to find a storage unit on a Sunday in Utah and when I got there Monica and Geoff were so sweet and helpful I would defiantly recommend this place to anyone looking for a short term or long term storage unit.
Kevin was personable, a knowledgable local who was very helpful.
Kevin and Geoff where WONDERFUL to work with!!!! I needed some help and they BOTH where VERY HELPFUL and VERY KIND to me!!! I'm sooo GRATEFUL I have two storage units there because I know I will get GREAT SERVICE!! THANKS Kevin and Geoff!!!
Geoff was friendly and knowledgeable. He got me set up very promptly and expertly. He was thoroughly professional, pleasant, informed and informative. Connie was likewise friendly and very helpful. Very positive impression of PS public Storage thanks to Geoff and Connie.
Rented a unit for work purposes from Kendra today. Very good experience! I would recommend to a friend!
Connie & Kendra were very friendly and quite helpful while I was there checking out the property and asking questions.
Connie and Kendra were very friendly and helpful. Went through the rental process very smoothly.Only thing that could be better is the fees being clearer.
I give Public Storage in Sandy a 5 star rating because... I rented a storage unit for business purposes and needed one quickly. Kendra was quick and helpful and assisted me in getting the best price and location possible.