Public Storage Self-Storage Units at 1545 E 3900 South Street, Salt Lake City, UT

Bonny is seriously the best! Always smiling and so friendly. Highly recommended!!

Bonny is awesome! Came with a friend to move in and she went out of her way to find us a cart to use to make move in easier!

Lisa made being here way more bearable. The other lady gave us more of an attitude every time. We had no idea we had to leave before they're closing time exactly and was disrespectful about the whole thing. Lisa made light of it all and made it a much better experience!

Quick and easy professional very nice to work with would highly recommend

Lisa was super kind and helpful, made the moving experience much easier

Lisa from Self Storage in Holladay was willing to work with me and go the extra mile to get me taken care of! I appreciated all of her help she was kind, fast worker, flexible with my circumstances and helped me with everything I needed!

Lisa was extremely helpful!!

Easy, quick service by a kind, professional staff got me moved in and on my way in minutes. This is the place for efficient service, secure storage, and an app with all the answers. Highly recommend!

Lisa and Bonny are awesome always willing to help and so friendly I love them I keep coming back

I went in to check out a storage and Lisa and Bonny were a big help with everything I would recommend this location to anyone

Bonny and Lisa are wonderful!!! Best storage ever.

Bonnie makes it so I'll never leave. She's respectful, helps understand everything you need to know. And her customer service skills are beyond par! Thank you Bonnie, for making my time with Public Storage pleasant.

Lisa was amazing to work with! I went in to inquire about a storage unit and Lisa was very helpful and kind. She went out of her way to show us different units and walked us through all of our options. Public Storage has a great mobile app that allows you to access the secure area from your phone. Highly recommend!

Dropped by this afternoon to pay rent, and Bonnie was in the office. I was behind a month with everything, and knew the price would be high. She helped me work through it all and even saved me about $150. She has the patience of a saint! All caught up now and it feels great. Thank you Bonnie!

I love Bonny she completely understands my situation when I can’t pay my rent at the same time as my apt rent.

First time renting a storage unit. Ran into a problem but it was quickly resolved. Great customer service.

Incredible staff! Very helpful on getting us a larger unit the same day since we underestimated the storage size we needed. Thank you Public Storage team!

Just wanted to put in here that I chose this storage place over another cheaper one because Lisa the was very very cool and helpful and way friendlier than the other place so I chose this one. Thx Lisa 😁

Good prices nice staff. Small units and understaffed.

This storage facility is simply the best people are great always helpful always polite and respectable and they're incredibly honest I love them

Great staff, she always keeps the property clean.

Just as a fair warning to everyone, these trailers are not meant to be lived in. To me, this is a palace befit for a king! but the rules are the rules! Might as well go kick rocks.

Had a great time at front desk, awesome autmosphere.

Bonny is the bees knees! She is so amazing and does such an amazing job and is so hard working.

I would like to thank the man who helped my grandma over the weekend. She has a hard time opening her door and he came up and opened her door. Then she needed a box moved to get to her Christmas stuff and he moved it for her then went and got a cart for her and even moved it to her car for her. Thank you so much for treating my grandma like this she wanted me to make sure I told your boss. I'm so sorry but she forgot your name. She will be a customer for life after being treated like this. Oh she also wanted me to say he helped her put a couple of heavy boxes into her car for her. She says you are the definition of a gentleman. Thank you so much from her and all of her family for helping her trying to get Christmas set up early as a surprise for everyone.

Update: Bonnie called me back very quickly and we set up a time for me to come get my lock off to replace the locking mechanism. I went right after work and she was ready to replace the piece. Took 5 mins and the job was completed. Thank you so much Bonnie for being so helpful, you made it good. So I'm changing from 1 star to 5 star! Someone tried to break into my storage unit about 6 months ago and they bent the locking handle trying to pry it open. Public storage manager told me that we could set up an appointment to replace the locking mechanism on the unit I'm renting. I've been calling almost daily and my gf has tried to get ahold of somebody to replace the locking mechanism for the last 6 months and have not received any response back from anybody at public storage. I'm thinking about moving my property to a different storage company. They raised the price on me months ago and I still have not received a working locking mechanism on my storage unit. Im dissatisfied with public storage on 3900 s 1545 e for sure.

Bonnie is so friendly and helpful.

Bonnie was amazing… best service ever!

It's terrible I've had the worst experience dealing with the people at this storage , I fell behind and lost everything I owned it was overall bad and just keeps getting worse 👎

Terrible experience! There were people living in the units. There was something put in front of the sensor of the gate so it would stay open. This allowed the questionable people to go in and out without the gate locking out at 9pm. I reported it, but was then downplayed by the manager. I also called corporate and was told that the regional manager would call me back, never heard another word. I was worried about my stuff, I saw some questionable things going on there. I emptied the unit because I no longer felt that my belongings were safe there. Everything I was told didn't happen there was happening there.

Great people to deal with

Bonnie is the greatest.She gave my car a jump when it was dead and helped me out greatly when I was on crutches after surgery. I have enjoyed my years here and will stay many more.

So I give one star only do To the fact The communication is much to be desired. Not only did I spend a $118 to move in to my units but I paid my 1st month's rent of $80 just to find out that when I moved out 7 days later I got no return whatsoever however. I ended up paying $200 for 35 days of storage yet was informed I would have a refund but got nothing! The facility Is great an apparently if you have mo ey to blow its even better. Be sure to check the fine print.....

I showed up before the closing time to pay for the unit cash I was unable to so I sought a new unit from a different provider

I highly recommend this facility, particularly bc it’s clean, orderly, and well managed. I’ve been renting here for a couple of years & I would not go anywhere else. I convinced two of my siblings & a friend to use this facility too. Bonny, the manager, is phenomenal. Not only is she professional & helpful, but she’s kind to everyone (even if they’ve treated her like trash & deserve her unrelenting wrath). She cares about people & will treat you like a friend. She even remembers my family members’ names & asks about them, even when she’s only met them once. She is always dependable, returns calls, and takes care of all issues that arise. She is fair, and determined to offer her best. Customer service? Nah. Customer astonishment! Last weekend, I flew into SLC & I mistakenly forgot my keys to my unit, so I had them mailed overnight to the facility. She knew I only had a few days in town & she knew how important it was for me to get the keys. She’s the only manager on duty & when the post man came, she was in the back, cleaning the facility. But she saw him from a distance. She knew he couldn’t deliver the package w/o her signature, so she ran & chased him down as he was leaving. She immediately called me & let me know my keys had arrived. I’m very grateful for her exemplary service & kindness. She goes above and beyond. She truly cares about her tenants, her facility, and her company. She deserves a big raise & much more praise than I can offer here. Five Stars for this Public Storage facility, and especially for Bonny!

Bonny is fantastic 10/10 would recommend!!!

I’ve had many storage units before and this one is the best because of Bonny! She really cares for her customers and goes out of her to ensure problems are resolved

Bonny was so helpful! We looked at a number of units and she explained everything well. She did all of this all while still doing other tasks effectively. She knows what she’s doing here. Worked with her multiple times and will always have us return!

This is hands down the best storage facility I've ever been associated with and there has been quite a few throughout life in various states. Not only is it secure but the biggest and best part of everything is Bonnie. Without speaking to her kindness and all around great attitude there is also the way that keeps the establishment so clean. Unfortunately there are people who think that the storage facility is also a place they can discard their unwanted or broken items and it happens all to often. Bonnie seems to always be picking up after these people who are so disrespectful and entitled. Not only does she do so to keep a clean and safe environment but she does so with the same great attitude that she always has which is super rare. She by far goes above and beyond with regards to all aspects of her job in which I'd assume some of those things are not her job. Thanks for all you do Bonnie

All I can say is "Bonnie". She makes it a pleasure to have been using Public Storage for the 2 plus yrs I've needed them. Great place to do business.

We’ve been with Public Storage for about two years now and just like everything in the world, of course it has its flaws. Throughout the past couple years our items in storage have been kept safe and secure, and I haven’t had to worry about having any issues with our unit. The staff is amazing and we really appreciate the manager Bonnie for her professionalism and her flawless attitude in making sure we’re kept happy. We moved from another location and our experience here has been 10x better! Thanks Bonnie!

I need a storage with electricity do you have it?

I had a unit here for two years. I lived next door and it was convenient to be so close. Any questions or concerns that I had were handled by management promptly and I would recommend others to store here! Bonny was very kind and always was so quick to respond! She even helped me on multiple occasions after hours or on her days off!

Javin was very helpful and patient when my grandma was looking for a unit, he made sure to answer any questions she had even if she asked them multiple times and he never got frustrated. Amazing services!

Good Storage facility. Javin was very professional and helpful when i came in to help my mother find a storage unit close to her at a good price.

Javin was very helpful and kind. I appreciated the time he gave me.

No security

This place is garbage, gate always open, random people hang out to see what they can get from your unit. Office is almost always empty. Never go here

I went in to rent a storage unit for some of my stuff and Bonny went above and beyond with helping me. One of the experiences I've had!

Bonnie is fantastic!

Though I don’t have real opinions about the storage facility itself, this place is made via the interactions you have with Bonnie. She offers consistent above-and-beyond customer service. She’s always genuinely friendly and enthusiastic to lend a helping hand. She helped troubleshoot with me when I was having a tough time liquidating everything from my unit in hopes of fitting it all in my car. She’s always extremely pleasant and you can tell she cares about her job. She wants to ensure that you’re taken care of and that your needs are met. Management should take note.

My parents have kept a bunch of storage here for the past year. The experience hasn't been negative by any means. Like any old storage place, they take a lot of security measures, but I have no doubt someone could bypass them if they REALLY wanted to. The units themselves are very nice and, being internal units, keep your stuff well-protected from the elements.

Bonnie is the manager at my storage unit. She has gone above and beyond helping with all aspects of my storage unit for the last four years. She always remembers me and is very personable and professional. Thank you!

Fast, Friendly, and accommodating!

I called to ask a question about my account and somehow reached the wrong office but Bonny was very sweet in helping me.. Thanks again

I've had to help out a friend with some unloading on the property and the lady in the front office was the best! She helped us figure out an issue we had with our unit. We saw her interacting with her other customers too and it looks like she's got some good friendships. Don't like leaving reviews, but i was impressed - thanks Bonny!!

Upon arriving I was greeted with a very welcoming and friendly smile. Bonny was extremely helpful with answering any questions I had. The property looked very well maintained. If anyone is looking for self-storage options, I highly recommend seeing Bonny at this location.

Bonny is amazing!

Bonny was great! She was easy to talk to and showed me where my unit was. Thanks!

Bonny is amazing!!! She always so friendly and helpful.

Just started renting a unit a few months ago. My first impression was a little worry some then I met Bonnie in the office. She was completely open to all questions and concerns. If it wasn't for Bonnie I wouldn't have gotten a space here. Now I love the space!! Love it so much I decided today to rent another unit. Again if it wasn't for Bonnie I wouldn't have grabbed the second one because I wouldn't have known it was available. I highly recommend Renting a unit here. Robyn Y.

bonny is fantastic!!!

Barbara is great! Go see her today if you need a storage unit.

Shaylee is Awesome! Great attitude. Made our day better !

Shaylee was amazing I couldn't ask 4 better assistants she helped me save my daughter's belongs I just her in December and I now get 2 keep it safe.

Awesome customer service. Kind, friendly staff that is very willing to accommodate the stresses of moving. Thank you Shaylee and Joe!

Bonny just always has a big smile and so happy to see everyone and willing to help!

Always Great customer service from Bonny, clean facility and great location, I would recommend if you need help with your storage needs, this is the best place 😁

I don't have a storage unit at this location but I do pay my bill there and Bonnie is the absolute best great customer service great lady!!! for 06/06/21 I don't know if this will be seen since I'm adding it to an existing review but Barbara is also a really great employee there she was super helpful and taking care of a situation that occurred.

Great rates and awesome manager on duty

Great experience. Lindsay was extremely helpful and she and Paul were very accommodating. Would recommend to anyone.

Molly at the front desk made it incredibly clear and simple on moving in and out, and even offered personal assistance when vacating my unit! They keep in close contact with you to assist with any questions or concerns. Best staff I've encountered at a storage unit facility. Thank you, Molly!

Went with a friend to get her storage and move her in, and the staff member there, Bonny, was so good to us. She had a lot of knowledge, and answered ALLLLL our questions. It was nice to feel like we had someone on our side through a difficult transition.

Great staff, really helpful and the storage was affordable too. Many thanks!

Bonny is so great! Very kind and so helpful!

Very nice place to rent space from. The workers are knowledgeable and very helpful. They did an excellent job of keeping my stuff safe. Called me within 5 minutes of opening when they saw my unit was empty. And closed my account after they spoke without me having to go to the site. Moving is hard enough and they took one more thing off my plate! Will rent here the next time I need space.

Kevin was great to work with over the years we stored our RV there. It truly IS the personnel that make ALL the difference!!

I have never had storage where I could get to my stuff 24-7-365 before. I told them that. We'll see if they listen.

You Gals are just too fantastic! I love this location!

I was very optimistic after reading so many good reviews. My experiences seemed to differ, however. As I was driving in from out of state, I didn't have a chance to check this place out in person beforehand. Mistake. Either way, first and foremost be warned that if you run into any issues after the office closes (6pm), there is no one to help you and you're on your own. If there was a helpline to call, perhaps some of my irritation and negative experience would have been abated. No dice. When we arrived after packing and driving all day, my unit wasn't labelled on the exterior of the buildings, so it took forever to find. We actually had to enter multiple buildings and run around until we found my unit tucked away. Management should absolutely relabel exteriors for customer ease and/or provide a map once a unit number is assigned. It wouldn't take that much effort. Future customers should also note that carts are only available during office hours. So after 6pm be prepared to miserably slog all of your stuff to your unit, one meager trip at a time. After the whole debacle of driving all day and then having to frustratingly search around to find our unit, we were beyond annoyed that there were no carts. Profoundly unhelpful when you have a moving truck to unload. We opted to wait until the morning to unload, which set us back almost a full day on our move. It sucked. Again, not a super intense fix. Just leave the carts out. I would never recommend this place. It is clean and the front desk staff was friendly enough, although just sort of echoed our frustrations instead of trying to actually create any actionable change that could have alleviated things. Also, no bathrooms, which is a bit of a bummer. Storage facilities should be simple enough spots. This one made things inordinately difficult.

Emily was so helpful. Such a great experience. Will use again

I didn’t think I’d ever need extra space (let alone PAY for another place) but after several States later and adulting, you accumulate stuff! And renovating a house calls for additional storage bc moving stuff around the house can only be done once! That being said, I rented a space large enough to fill it with stuff. The office person (Lynette) was very nice, professional, and knowledgeable on what was available. She took the time to show me which storage I could rent along w/ prices. I highly recommend the public storage near highland and 3900 south, you won’t be disappointed. Two thumbs up.

Had a great experience renting a unit here. The front desk attendant (Bonnie) was extremely helpful, took time to explain the rental details, was very professional and efficient. I would definetly recommend this location to friends and family.

I absolutely love holiday public storage, the customer service, Bonnie is friendly helpful and makes things easy. Thank you!

Friendly staff. But dont believe the $1 move in special haha

Bonny was amazing and so helpful for my first time renting a storage unit. Awesome girl!!

Great storage area I like how the place is kinda hidden friendly staff

Bonny has been amazing to me and my family over the years! Great facility, great staff!

Megan was amazing when helping me with my unit! She made sure to go over all of the different prices and units to make sure I got exactly what I was looking for. The property is also very clean! She was very friendly and personable! I highly recommend this facility just on Megan alone!

Awesome storage, great service!

Bonnie was so wonderful to work with I hope she is there for many years to come as we keep coming back

Bonnie is great! My mom rents here and when it come to help her bonnie is alwaya so nice.

Megan was the best employee I've ever dealt with she helped me get my storage container worry free

Love this location! Such friendly staff

Although they have surveillance cameras and a lock to my unit, my stuff got stolen and my unit was being used by someone else, unknown to the people working there. I lost over $100 dollars worth of stuff including some hard to replace like computer monitors and memorabilia. Would never come here again.

Today I really needed a storage unit and was hard pressed to find one. I found Public Storage online and it was near by me. After a day of negativity, I got to speak with Lindsay at the Millcreek location in Utah. What a breath of fresh air. She was so sweet to work with. This company has a good one in her. She smiled, allowed me to do everything I needed, gave me all the information about the property and my unit and just made the whole transaction pleasant. Thank you Lindsay for everything. Give this woman a raise.👍

Broken elevators, long distances to travel between truck loads. Not worth the price.

Bonnie is so friendly and helpful. Clean facility. Thank you. Lindsay is fantastic too.

Everyone at this location have been nothing but incredible! I’ve worked with other public storage facilities & have been disappointed with how little they care. Whenever I’ve had a question about my gate code, lock or policies they’ve been more than willing to help me out here in Utah.

Megan was absolute delight! She knew everything I needed to know and was very professional! She went above and beyond for me!

Great customer service as always! Thank you Bonny.

I had the best experience at public storage today . I have rented previously from them and was pleased but not as much as this time Bonnie Ahlstrom did am outstanding job finding me the the right sized unit at the right price I'm a very satisfied customer . thanks Bonnie

Bonny was so professional and amazing! Thank you for your help!!

Great place. Personable and friendly staff. Love the company because I know my items will always be safe and secure. Thank Bonny, your knowledge and patience was very helpful. :)

Amazing lady running the place that knows what she is doing. Very clean office and property. She knows all there is to know about rentals, unit sizes and prices. She is dedicated, outgoing, and always willing to help!!!

Awesome customer service and great overall experience. The site manager (Bonny) was extremely helpful and straightforward and went above and beyond to help determine which space would best suit our needs. Wouldn’t hesitate to recommend this location to anyone.

The women at the front desk is so helpful and kind. She really knows what she is talking about. Her southern accent is to die for and really cute too.

Bonnie is great. I loved my time storing here.

Been a customer with Public Storage for two years, during this time the property has always been very well maintained and clean. Bonnie has always been professional, helpful and friendly . A few times she even gone got of her way to have out.

Bonny is completely amazing, the facility is clean and she really knows how to make a person laugh even on a rough day.

Been a tenant for over two years and always have dealt with site manager Bonnie. She's always been very welcoming, helpful and professional. Just a pleasure.

I come to here for help my wife. So nice and clean. I go to West valley wrong one and she help me too. So amazing!

Bonny was a great help. She did a wondedful job helping me with my storage unit.

Bonny is great to work with! She always makes my day when she comes into the bank! Thank you Bonny!

This particular storage has professional staff. Unfortunately we visit this one to pay our storage located near 6800 s and state st because their staff aren't so polite nor professional.

Bonny is awesome and has been so helpful to me! I appreciate all she does!

Bonnies the best

Bonnie makes your experience here amazing! She's so friendly and really takes the time to get to know you. She always asked how my family was doing and showed a real genuine interest in her customers.

My unit was broken into here and over half of my belongings were stolen. I know of at least 2 other people that this has happened to as well. If looking for a storage unit - DO NOT RENT HERE.

We have been using this place for about 2 years. The lady Bonnie that works there is so nice. She helped us find what was right for us and has always been so helpful. If you decide to come here to store stuff talk to Bonnie.

We have been at this location for three years now. Bonny has been amazing to work with! She is friendly, kind and personable! One thing I appreciate is her integrity! She isn’t going sugar coat the situation and tells you in a kind way if you are not in compliance. I have had experiences with past employees who were not so bright. “Past” being the keyword! Bonny knows her job, knows her residence, keeps the lot clean and in order, and does it all well with southern hospitality! Hopefully if the upper management reads these, Bonny deserves the upmost respect as she is the first impression to customers for your company!!!! She has an amazing work ethic! Give this lady a promotion!!!!

Bonny cracks me up. She is amazing and helped a lot!! Thank you!!

Bonny does an amazing job, super nice and considerate. Definitely recommend renting a space from her 😊

Worst place ever.

Love their specials

Great locations and prices. Super friendly staff.

Nice people

Bonnie is fantastuc! She is always so friendly and I always see her outside cleaning the facility. She really cares about her job!

Good location, seems a little worn and in need of some TLC

Adrian was amazing when helping us get all set up with our unit. He was kind and honest. He had great customer service skills. I look forward to seeing him again. The location is hidden and I'm grateful for that.

Great location and fair pricing.

I only took off a star because the facilities and elevator are a bit old. But, the ladies at the front desk were super nice. Funny, helpful, and I would definitely rent again honestly. We got a great deal online and they took care of everything really smoothly for us. We are very happy with the quality of service. Thank you!

I'm just now letting my storage go after, 6 years. I have gone from large, medium and down to a small unit. I have become friends with the girls in the office. Bonny has been so helpful through the years. I love her, she is helpful and nice to be around. Always has a smile. I have told my friends who have needed storage to go to Public Storage. And this one in particular the one on 1545 E. In Salt Lake City, UT. It's always clean and looking good. Public Storage keep up the good work. Mary S.

The employee's are really nice and really cool!!

This is a wonderful place. Bonnie and sandy are awesome customer service ladys. I couldnt be more happier.

Bonny is amazing! She does an amazing job keeping the property clean. Adrian did my rental and he was very thorough and answered all my questions.

Went in looking for information about a unit and Lindsay was excellent and gave me all the information I needed

Adrian & Lindsay were such great help and made the experience amazing. Would recommend this place because of these two being so knowledgeable and making things easy.

Adrian R. was so helpful and so knowledgeable of this property and made the whole experience effortless. Would definitely recommend

This is a very clean facility with friendly staff Adrian made me feel right at home and Bonnie is super friendly and out going as well I highly recommend this storage facility

Bonny was the best and super helpful in getting me a great deal!

Adrian was awesome and helped me find a bigger unit

The office people are nice but the corporate people are not. I like the location and people though.

La señora Bonny es tan linda. Bien limpia es el edificio. Recomendado por mi.

Bonny is super nice and helpful whenever we come in.

Bonny was really nice. Very friendly and helpful. Excellent customer service!

My experience with Bonny was amazing she's very helpful and very knowledgeable. She Answered all my questions. And was very polite.

Still charged me a rental fee 3 weeks after I had moved out, and told them I had moved out. I even have the email confirmation to show my date of being moved out. It took me an additional 3 weeks and more than a dozen voicemails for Paul, the district manager to call back and say that they could stop charging me as of today. Meanwhile, I have been paying for a storage unit I don't have for 3 weeks while waiting for Paul to get around to calling me back. I asked Paul why I should ever consider returning as a customer and he stated that they are good at customer service and he is usually good at returning phone calls, but it took him 3 weeks to return my 23 phone calls. If you're looking for a storage unit to keep for the rest of your life, this is the place. If you ever plan on moving out and not to keep paying for it, I would choose elsewhere.

Lovely discussion with Barbara. Great service. Professional. Highly recommend.

I had the worst experience with this company

Very helpful great customer service

Great customer service, very pleased with the smooth rental process! Definitely will recommend renting!

Yep

Helped an elderly lady put her stuff in and out of storage here and Bonny in the office made it a lot easier of a move for me and my guys than anywhere else!

My favorite place to storage things!

Nice people clean lot

Bonny shows some real southern hospitality and you just can’t find that anywhere else!

This place literally never answers the phone. I want to move out and I've called 20 times each day for the past 3 days and nothing. The move in was fine, there's no power in the middle storage building, but Bonnie was really nice.

Bonny and Lindsey were so willing to help get me into the BEST space thanks girls you ROCK!!!

Great service. There's a person who currently works there that sold $50 cash from me. Her name is Bonnie

How much for month

Bonny rocks the front desk! Super accomadting - I was out of town for my move in and she arranged everything so the movers had access.to my unit! Great experience! Will use again and happily recommend!

Run down and can use some work like fixing their gate and I would not reccomend renting an upstairs unit. They host good storage auctions though

Bonny is awesome! Perfect space and property location for me!

Bonny is very knowledgable and friendly, i would recommend this place to anyone who is looking to get a storage unit.

Barbara was amazing! Helpful and friendly!

Thankful to finally be out of the payment. Was great while we needed it. Parking is a joke at times.

Useless customer service. I was charged for a month after I vacated the unit, and the customer support line gave the phone number for a “manager” that neither answers the call nor returns voicemails. It’s been a week and still no word. AVOID AT ALL COSTS.

Worst storage unit ever. Called to make a payment made the payment and they still charged me a Lien fee, customer service was trash got hung up on more then 3 times when trying to resolve a problem, definately taking my stuff out tomorrow morning!!

Bonny and Chrystal are awesome! Love come to public storage!

This place is great. Staff is amazing. bonnie knows her stuff she's very helpful with any questions I have takes care of any needs I have. Thanks.

Bonny went well above and beyond to help me out when I arrived from out of state and realized I had did not have the keys to my unit. Thank you, Thank you for your help.

I've been renting storage at this location for a year now and am extremely happy with the service I've received. Bonny, the site manager, is personable and a great problem solver with meeting our storage needs. Thank you for such a great experience.

The only reason for the 5 stars is because of Bonny! She is the most helpful person I’ve dealt with for this company and always works hard and is professional in her interactions.

I love that location everyone is so sweet and kind, make you feel so welcome no attitude everybody just so friendly very sweet and kindly people. Bonny is amazing thank you for everything keep up the good work and that beautiful smile 😊

Chrystal, was super helpful arranging a storage space. She explained all the details really well, great customer service.

The only reason to go here is Chrystal, she walked us though everything and was very understanding. She explained everything well and was really friendly and great. We needed a different unit than we reserved online and she was absolutely accommodating. She made a potentially awful moving experience delightful and easy! Thanks Chrystal!!!!

Great place to store you stuff

i want to make a complaint about Chrystal 4 months ago i got a unit she was friendly n helpful but all she was worried about was a review from me But I moved out on June 5 before the payment and left a note on the door saying I moved out so then I moved out on June 5 before the late fee and left their lock on there thinking it was ok but Chystal calls me and says im late n i owe $120 but she never told me to take off the lock and this is why they kept charging me I think this Chrystal knew what she was doing n made $214 off of me even though all of my belongings were removed in June this is a sham If she thinks she has excellent customer service i think not she could at least called me back n told me to take off the lock but yet she had another lock on there

Helpful and friendly service!

This was a wonderful experience, Bonny the young lady at the office was extremely help with may different requests, she help get the billing automated, was there when I had question and when I checked out she was great. There next time I need a storage unit I will definitely used Bonny and the team an Public Storage

Chrystal was great! Very helpful and willing to get the job done.

Crystal was super helpful and friendly and helped us work through a sticky problem. I would highly recommend this storage company.

After the first five months they raised my price over 20% in one go with one months notice. They're well within their rights to do that but I'll be switching to another company. This location is not worth premium prices. People are nice the location and managing company is not.

Just took a padlock with the public storage logo on it to the manager. It had been obviously cut and thrown over the fence to my apartment complex. The guy that answered the door is very awkward and told me they didn't care and to throw it away. Not sure if this is how they all are but I would not store my stuff with them knowing that is their attitude towards potential theft.

I made a reservation at 1545 E 3900 South Street Salt Lake City, UT 84124 and when I went in, the employee on staff chastised me for not making an appointment after the reservation (which wasn'tlisted anywhere on the site, nor on the reservation). She then told me that she's pregnant and will be going to lunch and that she's willing to make a reservation. After the lack of cordial service, needless to say, I left and won't be returning to that location again.

Great two story storage with a huge elevator so you dont have to tale the stairs

Chrystal was fantastic. She walked us through everything and explained what you pay for when you get a unit. We had an online price and when I got the confirmation email the price had gone up but Chrystal made sure to honor the price we agreed to when we booked it initially online. She was very kind, professional and straight forward. I was able to book online and have a storage unit to move into by the next day. Everywhere else in the valley seems crazy expensive or they have no availability. Would recommend to anyone looking for a quick storage solution.

Thank u for taking care of us

Bonny is the shining star of this storage facility! I showed up right before she was supposed to clock out, she happily stayed after hours and showed me several storage units. Her bubbly personality is contagious and definitely made the entire process of moving substantially better. She even found me a promotional offer on a different sized unit saving me a lot of money off my first months rent. The facility itself could use some work as the top door of the elevator must be firmly closed in order to send the elevator up and down. In addition to this, as I was moving things in and out of my unit another now ex-customer said she had her unit broken into and many items stolen. (I don't know the accuracy of this but it left me slightly uneasy).

I showed up for the auction and I have to say Bonny was amazing! Her up beat personality and friendliness is outstanding!

Customer service was excellent, me and my wife rented a unit from chrystal. The reservation and the process was very fast. I would recommend to anyone.

I showed up on a very snowy day and Bonny was very nice to accommodate me by walking through snow to show me the unit I was interested. She was very friendly and professional. The area was clean and felt very secure. I have rented with other properties before and this seemed to be much nicer! I would recommend this storage facility and the prices are very reasonable for the area. My other unit is only about a mile from this and it is more expensive for a smaller unit

Bonny is amazing! She is friendly and helpful every time I have seen her.

Great manager, Bonny, and nice place to store things

Wonderful help from Crtstal coukd not have asked for better sevice during our time of need . Y ou betteer keep her as she is an asset in everyway to your company a ratety indeed

Bonnie and Crystal were awesome to work with! Thankful that Public Storage has these kind of people first employees.

Reasonably priced and spacious storage units

Nice facility - clean, well light & secure. Great customer service - might take a few tries to get the right person, but they're kind and happy to help. Would recommend to a friend. Thanks Public Storage!

Lack of communication on their pArt

Chrystal was very nice & helpful.

Helpful and convenient! Thank you!

Crystal, the site manager worked hard to get me situated and ready for my move. Great service!

Storage

The only problem is that they keep raising the rent other then I like the please I've been there for about a year.

Public storage raised the rent on me without telling me why. One time I had difficulty paying the rent, but I ensured them that I would pay my rent before the due date. They still chopped off my locks and put a lien on my unit. I'm pretty sure after they did that, an employee went into my unit and stole several of my items. When I came back to put my locks on my unit, my items had been rummaged through and things had been taken. I had a terrible experience and would not recommend.

Krystal- Very personable and helpful.

Crystal

Crystal was nice and very helpful. I would give her 5 stars. But I found some things that have been bothering me about this place. 1. I wish they provide garbage cans in the buildings. 2. The elevator doors need to have door stoppers. The door keep closing on me while I was trying to move my stuff out of the elevator. The door closed on my picture frame and broke it. 3. The cleanliness is not impressive.

Chrystal was extremely helpful in renting me the right size storage unit and setting up my account. The whole experience was fast and efficient. I would definitely recommend this location.

Chrystal was amazing and helpful. Very cheerful to be around. Thank you so much for your help on my last minute move on a Sunday.

Crystal stayed late to let me in. Amazing customer service !!

Chrystal was very kind and helpful even though she was very busy. Thanks

Chrystal was fantastic. She helped me out when I was having issues and customer service was amazing. 10 out of 10 for Chrystal.

Chrystal was super helpful and very kind. Show8ng us how to use the gate and finding our shed was fantastic. Good job on finding a good employee

Chrystal was very helpful and sweet to me. Thank you! :)

Chrystal the property manager was very helpful. She stayed after her shift to make sure i was able to get in to my storage unit the night i needed and helped me get a unit close to the elevator! Great experience

Chrystal was awesome! She was fast friendly and helpful.

Chrystal was a great help when I needed a storage unit fast. Very friendly and personable.

Best storage place helpful staff,clean great security and can't beat the month to month rent.

Very well manage nice and respected service thanks for your service chrystal would recommend it too anyone

Chrystal was absolutely great, she went over all the information very thoroughly and made sure any of my questions were answered. I would definitely recommend renting a unit from this facility.

I would highly recommend public storage. They were amazing the 3 months that I rented from them.I was so impressed that they always knew my name every time I came into the office and what my storage unit number was. Especially Crystal always was so outgoing and fun to talk to. She always went the extra mile. I will definitely be back if I need to rent a storage unit. Thank you so much!

Crystal was awesome. Had some reservation mixups and she was able to help smooth it over and still honor a promotional value for move in. A little more expensive than others in slc but worth it for the access hours 7 days a week. Thanks crystal!

Chrystal, at the Millcreek location. Is absolutley amazing. She is always working hard with a freindly attitude. She is always going above and beyond when helping customer's. AWESOME!!

I worked with Chrystal today and she was super sweet and helpful!

Crystal was AWESOME! I'm going through some hard times and she was help ful, sincere and kind! I will continue to do business with your company as long as you keep this sweet happy soul around!

Crystal was exceptionally good to deal with. Her customer service skills are very high quality. She was able to easily and quickly answer all of our questions and concerns. We look forward to dealing with her. She is an asset to this company.

Always a pleasant experience when I'm here Chrystal and the other gals are fun and happy. I enjoy my visits with the gals.

Great service! Super friendly staff!

Crystal was extremely helpful and courteous ,friendly, and very professional. Great asset to the company!

Very nice young ladies who went if her way to help me and also the manager coming down to help unlock the unit on her day off

Helped a friend move. Decent spaces.

Avoid if possible! It's inexpensive for a reason. The staff is friendly, but the low prices attract a super sketchy demographic of renters. Pay more elsewhere to ensure your own personal saftey and that of your belongings.

I come in to help my girlfriend with her unit and the staff is sooo nice friendly and respectfull! If I ever needed my own storage unit this is where I go. Would recommend 100%

Very nice manager and clean I've been going there for many years.

Bonny was wonderful, she was helpful and made sure we had all of our questions answered. I know I made the right choice getting a storage unit here!

Excellent customer service, very friendly. Had no issues helping and made sure we were satisfied before we left. Thank you!

Poor customer service. Horrible Management. I was treated as a delinquent. My friends know now about my experience and won't ever store their belongings at Public Storage.

It's great and central to everything

I was able to get a hold of someone consistently during the rental process, but for the past two months I have not received any returned phone calls nor do they answer anytime during business hours that I have called. Definitely shop around for someone with better service, there are several options in the valley and I do not recommend this location at all.

Bonny was very helpful and had a great attitude

Had a great experience setting up a storage unit for my office. Bonny was extremely helpful and had me set up quickly. Great experience!

Not good. Bonnie herself is good. However. The office is frequently empty. Meaning customers have to wait or come back. Phone calls are seldon returned. Fees are ridiculous. And most of all over 60 break in s in the last 18 months. Items are not safe there. DONT RENT HERE

I haven't rented a Storage Unit before. They gave me a price. 5 months later I receive a notice the monthly Cost is increasing $20.00. To top it off. The Unit leaks water. All of my furniture & boxes are sitting in Water. NOT HAPPY!

Found out about this place online while searching for a storage unit in the east salt lake area. They are Great to work with, very friendly staff, clean, and have low monthly payments!

Bonny and her team were great. Love reserving my space online. Needed it 2 months earlier though.

Bonny was very helpful and funny. She was informative in ensuring we were getting the proper size storage unit. Thanks!

prices were a bit high and the facilities had zero ventilation so summer days in your upstairs unit were cause for heat exhaustion. Their elevator for our building's section was very very abused

The public storage in Midvale (6832 S. State St) was great. I was able to make a reservation online and get into a storage unit in less than two hours. Doug was very helpful and quick, seeing as I arrived only 30 minutes till closing.

Convenient east side location. call for directions as the signage is obstructed by trees. Very friendly personnel and clean facility.

Bonny is epic

Shelby was amazing! She made the process quick and seamless. No crazy extra charges, everything was very straight forward and simple. Very impressed with the great customer service.

August 2016: I am very disappointed. The quality of service and cleanliness has declined this past year. What used to be well maintained and clean is now neglected and dirty. The employees no longer make routine checks of the facility. I won't recommend this facility anymore. [2 years ago] I've been very satisfied with the quality and maintenance of this facility. I have had a unit for 5 years and have had no vermin or water damage. The facility is clean and well-maintained. Except for one small disagreement, the staff have been friendly and competent.

They raised my rent twice. $80 I less than two years and I still have garbage in front of my unit every time I come here. ( Broken lightbulbs...). It looks like a used car lot most of the time. This place is a dump I will be moving ASAP.

I needed a unit for a short term, less than two weeks. I made a reservation over the phone. When I got to the facility Bonny took me on a tour through the facility. She found me a bigger unit than I had reserved. The unit she got me was on a first month for a dollar deal. She got me a bigger unit for less than half the price I was going to pay! She was great!

Friendly, clean, safe and well priced. Thank you

Bonny was very helpful in finding me the right size unit for my belongings. And she was so friendly. I enjoy seeing her when I'm at my unit because she always stops to chat. Highly recommended.

Bonny was extremely kind and helpful with the set up process and in making sure everything was in working order. Would definitely recommend

Bonney and Shelby were great and helpful at helping pick out the correct size unit.

Great staff! Great service! (Bonny is my favorite)

The customer service was excellent. The young lady named Bonny was very helpful by explaining all the offers that were provided by Public Storage, Willingness to show different unit that would be more feasible for what we needed. All units that were shown were clean.She had a smile on her face the whole time we interacted with her and was very patient and thorough with the process.

This place is great! This is the first storage unit I've ever rented and Shelby was super friendly and helpful and explained everything to me very well! 5 stars!!

TJ and Benny were great. Got all the info needed and was in and out with a great unit at a great price.

Bonny was friendly and cheerful. She answered all of my questions and took the time to explain things clearly.

Bonny was great to work with, awesome customer service! Great prices also!

The staff at this location is really awesome! Bonny always has a smile on her face and a cheerful attitude!

It was a very clean environment and such friendly people! Bonny in particular, (an employee,) was super sweet to me and listened to what I had to say. Would highly recommend!

Great customer service, it's well kept and seems secure, would recommend.

Great customer service! Thanks, Bonny!

Bonny was very friendly and helpful. She assisted me in finding the right size unit.

The property manager Bonny was very helpful and knowledgeable. She keeps a very clean property.

The property was really clean and kept very well. Bonny (new employee) was very knowledgeable and friendly! Very professional and took time to have a talk with me.

Linda is very nice girl. and she is perfect

It was awesome, linda has a great attitude and a wondeful sense of humor

Very friendly service from Linda. She gave me a quick tour of units that I was interested in and got me through my paper work quickly.

I had a great experience renting my storage unit. The ladies were excellent in assisting me with determining what size unit I need and completing all the paperwork. Great location and very clean. Thanks Margaret, Christine, Alex and Joan for making this a smooth experience.

so I needed some info on a storage unit today so I went to public storage and Christine wad amazing she was so helpful and knows her job well very friendly I never do reviews but you can't find good customer service like that very often thank you so much christine

Went in, Christine helped me. Showed me prices on Units. She was very friendly and helpful. I plan on getting a unit soon. I would definitely recommend to a friend. Thank you!!

The office personal was helpful with my moving need . Christine helped me with the right size unit. And packing needs.

Christine was a big help friendly and kind and went above and beyond in customer service

Amazing staff, Clean Property. Definitely the best storage on the east side of town!!!

They told me if I was out by the 12th I wouldn't have to pay. Then I got a bill for the full month and a $20 late fee. When I went in they agree to waive the late fee but I still had to pay for the full month. I could have been out earlier, but sine I was told I didn't have to pay I waited until later, stil had to pay the full amount.

Easy to work with and quick. Clearly explained policies and procedures.

They were amazing! I had to get everything out of my storage shed in a couple of days, and they set up a special lock cutting just for me (because I lost my key) so I could get things done fast. They have been great to work with. Love this storage place.

Great working with Christine. She was so helpful and suggested things I didn't think of to make my move easier. Thank you!

Very good

Great helpful great to be here !!!

everything was super awesome-Christine is super helpful :-)

Christine has excellent customer service. She did fabulous job with very pleasant attitude. Thanks.

Terrific. All needs met in a timely fashion

great service, showed me a few units, to choose from would recommend

Very professional and timely. Great service!

Service was fast and efficient. Very friendly people:)

very great customer service

easy to find and great service. friendly

Loved it. Thanks so much for you help Connie !!!

Needed to make changes on an existing unit. Ashley was very helpful and went out of her way to accommodate my requests. She toured me around the facility, assisted me with a flatbed and made my process seamless. The facility is also very secure and clean.

I needed a small and temporary storage unit to ease my transition in moving from one Salt Lake City office location to another. I found this facility on line and then went to visit it. I was greeted by Walt who was friendly, knowledgeable and fully attentive to my needs. Christine was gracious as well. Walt walked me to the units I was interested in and my decision was quickly made. I returned two days later and again Walt served me fully, explaining the points and details of the rental agreement and after we completed those, he guided me on executing the code key pad that allows me entrance and exit on this very secure property. The property is exceptionally well maintained. A few days later Walt called for a customer follow up to answer any other questions or concerns that I might have. I have never had a storage facility make a follow up call before. This was a pleasant and welcome surprise. The difference in this facility is the people. But then, isn't it always? Walt and Christine will exceed your expectations and ensure your storage needs are fully served. You will walk away feeling like they are as concerned about your stored items as much as you are and that is rarely the case in any other storage facility. A big, big thank you to Walt and a most grateful thank you to Christine. I wanted to update this review by stating that my departure was just as attended to as my arrival at this location. I relocated to another state and need to relocate what I had in storage as well. Connie was fully attentive to my needs and ensured my account was completed and closed out properly. She was a great help within a hectic day and I thank her and Public Storage for taking care of me and my stored items. I recommend to anyone in the Salt Lake City area to consider this location for their storage needs.

While I was waiting to talk to Ben I got to watch him as he helped another customer complete a contract. I was impressed with his courteous and friendly treatment of her. He called her by name, answered her questions, and offered her other products that might help with her move. Then he took me to see the units that might work for my situation and treated me just as well. He gave me a printout of prices so I could make my decision. He was a great representative for the company. It would lead me to believe that the facility itself is top quality too.

Love how fast and friendly the customer service was. She was very helpful and patient with my rattled brain. I'll definitely recommend this place for anybody needing a little extra storage.

I had an emergency situation and I needed to find a storage facility FAST! I've rented with Public Storage in the past in Phoenix and have been very pleased with them as a company. I would like to give a big shout-out to Benjamin though here in Salt Lake. I walked in 2 minutes before closing and I told him about my situation and he was very accommodating. He showed me the unit and prepared the paperwork and in no time I was loading my things into my storage unit. Thank you Benjamin!!!! You saved me like you can't believe :)

Benjamin was awesome friendly and very helpful to us. We drove a long way to pick items up from this storage and his help was very very much appreciated :)

Great service,..great people

Awesome

Fast and friendly service thanks.

These guys were very helpful and kind I would definitely recommend them

Good management is the most valuable asset of a business like this. As customers of two storage units, we're happy with the Public Storage on 3900 S. just west of Highland because of the way they treat their customers and the way it's managed. Christine (I believe she's the manager) is absolutely great, has a positive and energetic attitude, is knowledgeable, works hard, and is right on top of things there. If this were my business, I'd want someone like her in charge. Keep up the good work!

Our stuff got stolen from our inside-upstairs unit here. Management showed no sympathy and even made me pay for the month. Unbelievable.

Very professional, quick service, helpful attitude

Clean units with easy access. Staff is always helpful. Convenient hours. Krystle is friendly and able to answer all my questions. Also a shout out to Connie for making payment time a pleasant experience!!

I rented a unit previously and came back to this location because of people like Krystle, who has been at this location for several years that I know of. I always liked that she knew me by name. The units I have rented here have always seemed well maintained, the entire facility seems to be well maintained. The employees are always friendly, helpful, and ready to answer your questions. I would have to say my experience at this facility has always been great. Like I said though, employees like Krystle are rare, you would be doing yourself, and the company, a big favor by hanging on to her. Ted Freeman

Christine & Amanda are fabulous, darling!

Nice, clean storage facility that is well maintained and feels safe. We've been tenants here for about 3.5 months now and we'll be moving out in another month because we're moving out of state. With quite reasonable prices, this has been a great and much recommended experience.

I reserved a unit online and came in to see it in person before signing the lease. Henry was friendly and courteous from the start. He quickly showed me to my potential unit and happily showed me a larger one for a visual comparison, which I asked to see on the fly. Henry explained everything thoroughly, answered all of my questions, and even recommended some things I didn't think about. Signing the lease was a quick transaction. The facility itself is well maintained, well lit inside, has a security gate, surveillance cameras, and is in a good area. The price for my unit is completely fair. You pay as you go, and can pay your bill conveniently through an online account. I'm happy with my choice and would definitely recommend this storage facility.

Kevin assisted me move out a couple weeks ago from my unit at this location and made sure everything was a completely smooth transition for my strict schedule of traveling back to California. I am extremely thankful for his kind nature and making the process as professional and helpful as possible. Many thanks to you kevin!

We've been very happy customers for over a year, and Henry has been a great help to us.

I had a great experience here. Someone tired to jimmy my lock, but the lock that they gave me was excellent and it kept the robber out. I discovered it late, but Henry stayed open and helped me out. He was excellent and took time out of his day to look after me. I couldn't appreciate it more. I'll be a customer for a long time.

Kevin, the staff at the facility, is wonderful! He's professional and courteous. The tools he provided helped my moving more efficient! I'll definitely return for future storgae needs. Thanks!

Kevin was great. Fast friendly, and it was great

Rented a unit here for about 3 years and didn't have any problems. The hours are good and the staff is nice. There are a few security cameras and the other renters seem to be good honest people. The whole facility seems to be well protected from the elements. The only down side was that they jack up the rates about 10% per month on a yearly basis for continuous renters... but pretty much every storage unit has this practice.

Overall I had a good experience with this Public Storage location. The access to the storage units is good and the office staff is friendly and helpful. The only downside to our experience was that we moved out of the storage unit on the 8th of the month and didn't get any of our money back. Another storage unit we used did pro-rate the month we moved out.

This company's business practices are coercive and deceptive. When you register online to rent a storage unit, you are given a confirmation number and a Total cost to move in. Public Storage does NOT honor that commitment. Instead, they tack on multiple fees and because you thought it was all taken care of when you registered, you show up at the unit with your belongings and what else are you going to do with a truck full of stuff? Well, we didn't buy into the scam, and we vowed to warn everyone about this very disgusting practice.