Public Storage Self-Storage Units at 243 S Geneva Road, Orem, UT

I've been renting from Public Storage since before they ownership, and I would have to say, that Dustin Madsen has been more than great to work with! He has always answered any questions I may have had, & is always honest. He goes out his way to help in any way possible. I can't thank him enuf, for how kind he had been to my children, he always ask them, how things are going and what class they are taking in school, it's funny that my 15 year old asks me if we can stop by the storage unit, so he can show Dustin what he is building in shop class. It really makes a difference when you are able to find such amazing people, when you have to deal with all the crazy things going on in our world these days. Dustin is always professional, and it's nice to know that there are still a few kind people out there.

Dustin is the best manager and employee here. Very easy to work with. Clean units, good security. Fair price

Dustin was a lifesaver for us when our other unit fell through. He was incredibly helpful—SO grateful that he was working on Labor Day when most storage places were closed. Highly recommend!!

Jonathan was very helpful to my situation. Had Jonathan not been there with his patience and knowledge I probably wouldn’t have chosen this company after I went through the hassle I did! Luckily Jonathan was very friendly and helped me work it all out. He is an Excellent employee, he deserves a raise for his hard work and dedication! Thanks Jonathan!

Good place clean respectful employees and helpful if you need anything

Enjoyable experience with Dustin. He was very knowledgeable and easily answered my question. I’d use PS again when needed.

Really appreciated the customer service at this location!!! Clean and well maintained.

I wasn't sure what size of space I needed. Dustin helped me find the best space that suits my needs and at a really great price as well. I'd definitely recommend storing at Public Storage.

This was a great experience for me! Margret was fantastic to work with! Thanks so much for keeping my things safe and giving me peace of mind as well!

Dustin did a great job explaining everything for me. He is really friendly. Thank you Dustin.

Dustin was super helpful, friendly, and did a great job to help us determine the correct storage unit size. Definitely will recommend Public Storage!

Changed my 5 start to a 2 star. I have been a tenant for the past 4 years and it’s been a great experience until new ownership took over. Price went up 50% with no explanation even when I was told by the staff I’d be grandfathered in. Don’t have time to fight this anymore so I’ll find a new storage place and hope for the best as my items are not even worth the new monthly payment haha

Dustin is a great property manager! He is so helpful and the property looks better and better every time I visit!!!! If I need to rent again, I will definitely chose Public Storage!

The manager Dustin is great! I was able to make a payment at the office, and he was very helpful and made my day! It was nice to be able to talk to a person, & not just a machine.

I loved how nice the sheds are. The manager went out of his way to assist us and see we was satisfied.

Very helpful!!!

UPDATE: we got in contact with the auction manager and public storage is in the wrong! They spelt our names wrong in their system and had the wrong address down. So they illegally sold our things! Nicole Navarro the actuation manager is ignoring our calls because they know they have to do something about this! Stop ignoring us and get our things back ! Absolutely disgusting!! Please do not store your things here. I’m so emotional, sad, and heartbroken. Our stuff got auctioned off after 1 missed payment ( less than a month). We didn’t receive phone calls, notices, or anything from them. We tried going to the office over 10 times within business hours and no one was ever there. How is that our fault? I even called and talk to someone to get new keys and she never mentioned a single thing over the phone about a missed payment or that our stuff was in jeopardy. All of my first born things were in there, my diploma, etc… everything me and my little family built together was in there. I feel so incomplete and so sad that we trusted this place with our stuff. So please save the heart ache, and rent somewhere else 💔

Aaron, the on-site property manager is extremely helpful, and was very diligent about getting back to me and keeping me updated and informed as my move out was processed. Also, Margaret from the Vineyard location was extremely helpful, by double checking that I had not been over charged, and my account was closed successfully 👍. As a whole, this company needs much improvement in the corporate customer service sector of their business, but if you do decide to go through public storage, it's folks like these two that give it a local feel. Thank you.

Good, safe place to store your stuff. 👍 Some problems with their front gate reliability. 👎

Lindsey, you have been so awesome to work with. Not much work, really. So pleasant, professional and knowledgeable about your business. I hope Public Storage lives up to your high standards. Your customer service has been top notch. Rachel was awesome as well. Thanks, Lindsey. I look forward to being with Publix.

This company was great when it was operated as Utah Valley Storage & RV but once it changed to Public Storage, the customer service went in the toilet. You want to talk to someone at the front office? Forget it. They are never there. Call them on the phone? Forget it. They never pick up. You can leave all the voice mails you want, they won't call you back. We wanted to schedule a move-out and called one month in advance. Tried to talk to someone but could not. Eventually was referred to "Schedule Move Out" feature on website so we used this. They way the interface was set up, it implied that we were paid through May 10 so I scheduled a move out on May 8. Then I was billed for another month on May 1. I called the local office several times - ha, forget it. Nobody answers. I called the national number. No luck. Eventually, I got someone on chat who was completely unhelpful. Told me that once it was billed via autopay, there is no refund. I asked if I could get partial refund if I move out by the May 8 date which had been dutifully scheduled with the company. Nope - tough luck. Once it is billed, you can't get it back. Just miserable customer service all the way around. Take your business elsewhere or prepare to be frustrated.

It's a really nice place to rent a storage unit and the people who run it is very nice and helpful.

Very convenient hours, very reasonable pricing, very nice units. I really appreciate how the units are raised slightly, so any water or dirt that might get pushed under the door gets blocked by a lip. Also comes with its own high-quality lock.

Convenient place to have a storage, and very easy to access! Never had any problems.

Utah valley storage has been a great facility. It was easy to move in to and is conveniently located.

Great storage! Easy to access, the office was quick to get us set up and taken care. Totally happy!

Great place to store!

Easy access when renting, very efficient service, and overall great location and storage units.

I have had no issues since getting a unit here almost a year ago. Clean units and area. Very easy to work with. My lock got jammed and I couldn't get my unit open. They fixed it right away.

Utah Valley Storage and RV is so great! We used them for a while with RV parking and now again with a storage unit. They have an online payment system which makes it really easy to pay every month and they are always friendly and helpful when I have called.

Renting was easy online, competitive pricing, and they included a lock in the unit. So far it's great.

We rented our unit online which was a simple easy process. The day we took occupancy was just as easy and simple. We had the gate code and the unit number in hand. When we got to the unit it was clean and ready for our stuff! And unexpected surprise was the brand new lock left there by management. I highly recommend this storage facility. Great service at an unbeatable price!

The best storage around!! I moved here and had another storage unit with another company and Utah valley storage is by far the best out there!! It’s very clean and the staff is so awesome to work with!!! I highly recommend them to anyone!!

Great place, very flexible and fair in the way to work and treat you. I really recommend these guys for your storage unit.

Great storage units on site manager is easy to work with would recommend highly it is a safe secure place to store your stuff and rvs

When can I access my belongings?

Where is Utah Valley Storage & RV located?

Can I pay my storage bill online?

Is Utah Valley Storage & RV a safe facility?

How do I determine which unit size to rent?

Do you offer flexible lease options?

Convenient location, easy access, great costumer service, and good prices. The unit was clean and I feel our things are safe. Everything was easy to set up on the website, but someone is also available if I need to call.

The managers are the best and very understanding and helpful... i would definitely highly suggest this place to everyone

I have been a customer for about 7 years. The facility is clean, well maintained, and secure and the staff and owners are incredible. I highly recommend Utah Valley Storage & RV!

I know storage units aren't really awesome but this place is. Candace, the property manager, has been so hopeful over the last year. She makes sure all of our needs have been met and is on call 24/7. She also gave us water bottles when we were moving out on a very hot day. Thanks UVS&RV for helping us transition with our move!!!!

Horrible Customer Service. The BBB Will Definitely Be Contacted. My Business Unit Was Closed & Denied With No Warning or Notice of any Kind. But are They Still accepting My Payment?? of Course They are. Not Cool Man, Not Cool at all.

The management is very helpful, and the units are clean and affordable. One of the few units we could find with power in them

Very friendly staff and clean facility. They stayed after hours to help me get into the storage unit with very short notice. They upgraded recently and had amazing specials, so I rented from them again when I was needing storage. The unit was huge and very easy to sort through my stuff and organize.

Dang nice storage shed!

Candace was so helpful and nice. We were worried about renting a storage unit, but with her help everything went as smoothly as possible. We would definitely use them again!!

Great help, good storage. Well done management!

Normal hours and the usual, but if you happen to be past the "out" time you can still get put. No password required to leave, like everybody else. Way more convenient!

I was very impressed with how I was treated at all times with professionalism and kindness. I had an ant problem and they took care of it right away. Thank you

The location is convenient but there are a few issues with the RV spots. Spaces are rock and gravel which I can live with but not ideal. The spot we had was NOT level which becomes a challenge when hooking/unhooking the trailer. Also, the adjacent storage buildings are close to many of the spots which makes it difficult to back in straight. It takes a lot of back and forth to avoid hitting a building. The RV next to us was piled with junk that blew off and damaged the paint on our trailer.... TWICE. Reported the problem each time but it was several weeks before the issue was resolved. Price was doubled so after an attempt to negotiate a lower price, we opted to go with another location because their pricing was not acceptable, especially with the issues we experienced.

Candice was amazing. She showed me the available storage units that best fit our needs for storing our 5th wheel. She also gave me several pricing options to consider, and was more than knowledgeable when it came to finalizing the agreement. I will be recommending Utah Valley Storage to anyone looking for a clean storage facility at a fair price.

Loved the staff and how quick and efficient she was! Best price in town too!!

Teresa was absolutely awesome!! The units are amazing and clean😄 Great deals, too!!

Friendly staff. Storage units easy to rent and access. Great price and location.

Great manager that was willing to meet me when they were closed. Clean and great rates.

I was very pleased with the friendly and personable communication. It was easily accessible, just off the freeway, and had the best price! The unit itself was clean & roomy. The hours are also very accommodating. I would recommend Spare Space Storage in Orem to anyone!

You can tell this company cares about long-term customer happiness. Awesome storage option that is off the beaten path, with some of the best deals around. Office has a little play area with some toys for kids, such a lifesaver. Staff is friendly, professional and down to earth. Property is large and well kept, they have a lot of options, security and good insurance.

I am more than impressed with Spare Apace Storage. From the first moment we called them with questions, I could tell they were going to take care of me as a client. Their customer service is amazing, and they don't try to hide anything from you. They were honest and kind and patient and organized... Everything that makes any purchasing process easier. Also, they donate (at no cost to you) a portion of your monthly payments to charity foundations they support. It makes me feel like I'm a part of something bigger. Highly recommend.

For renting here for the past 5 years under old management. The new management Alexis was awesome but when she moved and got new office manager she seemed to be a prude hated me but loved my buddy.. think she had a crush on him which is pretty unprofessional if you ask me and to treat me the one paying for the unit and been here for 5 plus years don't you think she would treat me with respect not my guy friend whom she clearly had a crush on!

Staff was very pleasant and understanding. Location was easy to find. Facility was clean and access to the unit was perfect. Lindsay and Austin were very helpful!

How much is the 10 by 10?

Very friendly, very helpful, and the office staff was extremely wonderful. The storage unit was clean and exactly what we wanted, with plenty of room in the unit and in the lot. We were able to easily maneuver a large moving truck in and out.

This is a great Place for Storage....

Super awesome experience working with them! Really good service and affordable unit. Glad I went there for sure.

Super friendly and fast!

We needed a unit fast and they were so easy to work with and very personable! The units are clean and easy to access. Their prices are very competitive and they gave us a great deal!

Super helpful management and the units are very clean upon move-in.

Great service. They took care of us and even gave us an ice cold Dr. Pepper!

Great office staff, secure and clean facility.

Great facility and location! Aliesha was super great to work with!! She was super willing to help us find the unit that fit us best and didn’t try to over sell us!! Definitely happy to be working with such a great facility and staff!!

Great clean facility. The location is really conveniently located off of Geneva just north of university. The staff is great and very friendly. Aliesha was particularly helpful. I'll be here for a long time

Great costumer service! Fast and easy renting process right on the spot. Thank you!

Just finished signing for my new storage unit. The management was very helpful. They answered all of my questions, gave me a tour, and made sure that I had a copy of all of the documents that I needed. Overall, a smooth and easy sign up process with great customer service.

I've been here for over 10 years and I love it! The new owners are really on top of things and know how to get things done right. I'd recommend them to anyone looking for a place to store stuff!

Great place and nice people!!!!!!

Utah Valley Self Storage was professional and personable. When I first contacted them regarding price and availability of storage units they answered all of my questions promptly and were helpful in offering options to make the process smooth and stress-free. When my wife and I decided to rent a storage unit, Aliesha Willet (Property Manager) was very helpful of making us aware of discount options and addition services and products available without being overbearing or pushy. She had all of the paperwork processed, completed, and unit signed-over with me in under 30 minutes. The facility is not the fanciest, but it is tucked securely away off of Geneva Rd. with security walls, gates, locks, surveillance (Updating to an even better system very soon with the current expansion underway), and access codes. The price is competitive and the available units (Soon to be many more) are suited for business and residential storage needs. Thank you Aliesha and Utah Valley Self Storage for getting us set up right!

Amazing location and is easily accessible. The property is clean and well maintained. Snow was cleared on drive path to units. I was very impressed with the professionalis of the property manager, Aliesha. She knows her product and gives great customer service. Also, the price for what I needed is affordable and fits into my monthly budget.

Aliesha at Utah Valley is so nice and helpful, she helped me find the perfect sized unit. The office and property are always so clean when I come. The prices are great too. I would recommend Utah Valley to anyone looking for a great place to store their belongings.

Great place to store your stuff. Aliesha was super friendly, knowledgeable and helpful. Quick painless move in process, That took less than 15 minutes. The facility has easy access from I-15, was clean and had wide isles for our truck and trailer. We would highly recommend storing here!

Utah Valley Self Storage has been awesome. Property is always kept clean with a very friendly staff. Prices have been completely reasonable compared to others. Would not trust anyone else with my belongings. Here is to more years to come!

Aliesha helped me find the best possible price & size of storage to fit my needs! She was kind & generous making this process as easy as possible! I would highly recommend this location to anyone looking for either short or long term storage!!

Aliesha made everything easy for me. Great place, Great staff and Great Prices! It's all Grrrreat!

I began renting one of Utah Valley Self Storage's warehouse units and already love it. Aliesha has been great to work with and I highly recommend seeing if they have any more units to rent.

Aliesha is amazing and helped tremendously setting things up. Your stuff is in good hands here.

The lady was really nice. I went to clean out a storage unit that someone didn't pay for. It was an online auction. She was great at explaining. Her gaurd dog was pretty cool. And by the way the hairs dog is the Boss.

Really nice people. Very kind

I reserved a unit online, but when Alesha contacted me on the phone she said that the size I reserved wasn't available. I reserved one that was bigger through her and she gave me half off for the first 3 months!! The day that I actually moved in, the manager had given me the bigger unit for the smaller unit's price! Very good customer service!

I highly recommend this place if you are looking for a storage unit. Very friendly staff, and the prices can’t be beat! I feel very fortunate to have found this place for sure!

I can sum up Utah Valley Self Storage in 3 words. Efficient, Easy, Inexpensive.

I really enjoy the people Aliesha is ALL OF THE ABOVE! I love the new owner. 😁

Great location, easy access, centrally located & reasonably priced too. Aliesha in the front office is amazing, very friendly & helpful. I will absolutely recommend this place to my friends.

Great clean facility with helpful staff !!! Aliesha is very friendly and helpful !! Would recommend this property to friends and family.

I am beyond happy with the outstanding service Aliesha gave my family! We needed storage and she went above and beyond to help us with the perfect unit! I will recommend Utah Valley to my friends and family!

Aliesha was great to work with. Very accommodating!!

Got a storage for a few months with them and it was a great price and they were very friendly.

We have rented this storage unit for over 10 years. The new management team are very nice and helpful. Great to work with. With the new management the property seems to be cleaner and better maintained.

These guys are awesome! They were very helpful in my process of finding a well managed affordable storage unit. I would highly recommend them!

We needed a storage unit on a very short notice. The staff was very helpful and kind in getting us set up in a unit quickly. The unit was clean and ready to use.

This is such a great place! Very clean and safe! Lindsay was so nice and helpful!

The staff here is incredibly helpful!! When we were running late the gal working stayed after her shift to do our paperwork and get us set up! She was super nice and helpful! They were also offering the best rates for the size of unit we needed- which is another plus! They are recently under new management, so they have upgraded things- like installing a new gate (better security for the win!). Definitely recommend them to anyone near the Orem area!

Quick professional service in setting up a new account. Facility is well kept and competitive pricing. What else can you ask for in a storage facility?

New management is great and very helpful. The place is kept very clean. They have have low rates. Great Business!

New management has been great, great price for such a large clean unit.

Was good until new owners/management took over. The fees went up just before this. My guess is because of the new owners. Had me come in and sign new paperwork, get my Credit Card info, and new contracts, only to take away the RV storage then next month, with less than a month notice to leave. Then to get a refund, I have to fill out a refund form? Give me a break. New owners don't seem very professional or care about anyone other than their pockets. Terrible experience since the take over. The office staffer is the only one that seems to care, and was very professional. I believe this is a management company though.

Great deals for short terms lease.

Very clean, great service . Great hours 9 to 6. Security gate. Very glad I came here to store my belongings.

Saved us alot of hassle, and money, cheapest rates for 10 x 20 unit that we could find! (: very happy.

Our storage unit is large, spacious and clean. The new manager is very nice and helpful. We are so happy to have found Utah Valley Storage!

Very helpful office staff. Cheapest rates I could find for a 10x 30 unit in orem. Convient times to get in and friendly.

Very helpful and friendly. Facility is well taken care of.

Not only do they have the best rates I could find in Utah County, they were INCREDIBLY helpful. The staff bent over backwards to help us get the best unit for our situation the very day we called. I'm talking researching etc. We were kind of a labor intensive client and they were amazing and accommodating. Shout out to Lindsey especially for being so helpful. The facilities also look great. We are very happy to have found this place!

They have been great to work with! We enjoy being able to store our RV here.

Are you kidding? These people are terrible. My family stored all their possessions at this facility, were personally walked to their storage unit by the manager, and apparently they walked them to the wrong unit. Even after NO lack of payments, they auctioned their property off without even contacting them or trying to reach them. They found out only days after the auction and they would not even help them contact the person who purchased their property. I would NEVER do business with them and highly discourage anyone from trusting them with their property.