Public Storage Self-Storage Units at 1024 N State Street, Orem, UT

If you’re thinking on moving on a Saturday I definitely not recommend these storage units. I rented a 10x5 unit they gave me a 6x4. I am calling no body answers and no solution is given by costumer service. It’s a Saturday morning and nobody is there even tho on google is supposed to be open till 5. Even worst they won’t give you a solution.

The whole experience has been great! The customer service Rep was so helpful in every way. I wouldn't take my business anywhere else, the storage spaces are convenient and it's nice having a unit inside. They have carts for you to load your things on and there's A/C and super clean units.

Terri at the front desk was so helpful and kind! She showed me the unit and answered all my questions very quickly

Terri was so very helpful. She is a beautiful woman. She was calm, patient, and clear. I really appreciated her professional assistance in renting my space!

I'm pretty upset I was ok with my storage unit until they up my storage 45 dollars with no notice them I tell the manager it's gonna be late because of that so she adds a 35 dollar fee like are you kidding? Ok I will pay it and move all my stuff to some were else. I pay 120 at another storage for a 10 by 25 vs a 10 by 16 for 179. Not happy at all

Terri at the front desk is sweet and helpful. Top notch. But Public Storage itself is very over priced And Is raising my rent $30 every 5 months! I got fed up and found a very nice climate controlled unit about a mile further away for Half price! Woohoo! But I’ll miss Terri!

She was very helpful and took good care of us.

I have never rented a storage unit before. I had put it off for weeks because I wasn’t sure what to expect. Terry, the manager at this location made the process so easy. She gauged my needs, took me around to different units, answered all of my questions, and made the process super simple. Definitely a great experience. Looking forward to storing my stuff here. UPDATE: After being here for almost a year, this has continued to be a 5-star experience. I checked out yesterday. The process was super easy. Terri was super flexible with me on timing of my final walk through. They didn’t nickel and dime me on my way out the door like a lot of companies do. It was honestly both surprising and REALLY refreshing. Overall this was an excellent experience all around, the entire time I was there. I would recommend public storage (or at least this location) to anyone.

Mu buen y exelente servicio lo recomiendo

They are the worst I've ever used. I regret choosing to store here. Any time I pay extra or pay early for my unit, the next month they increase my rent by $60. They've done this to me several times. I don't think it is the store managers fault. It's how the system is programmed. If you choose to store here like I have unfortunately for the past 4 years whatever you do don't pay even 1 day before the due date or pay 2 months at a time. You'll be punished. If I didn't have sentimental items in my unit I would have let the unit go a long time ago. I have used many storage facilities. Public Storage is very greedy. And the worst one I've ever used the past 30 years.

Teri was very good to work with. She explained everything well and answered all of my questions.

Really nice storages

I want to see if I can get some information and was met with a very pleasant staff. Jonathan was able to help me and answered all of my questions.

Terri was amazing. Wonderful attention to detail and made sure we got what we are looking for. We sure felt taken care of. She was also incredibly kind and friendly!

The check in was very easy and seamless. We had easy access to the unit during the day and there were always carts. The unit, hallways, elevators, etc… are very clean and a great temperature. The facility was never buys when we went. The only thing to remember is that the gates close at 9 which means you can’t get in or out, so plan accordingly. Checkout was east as well.

The Property Manager, Terri is terrific! She keeps everything so clean and she’s always available to help! Give her a raise!!!!

Terri was great. She made everything super simple to understand and walked through everything with me to make sure I found everything. I definitely recommend this place. And hurry while they still have the $1 move in special!

Terri was an amazing lady who helped me move out into another unit quickly and worked with me and my needs! Amazing place to rent a unit from! Thank again:)

Terri was SUPER helping me today. She's a keeper!

Clean facilities, secure lock for the unit

We're very accommodating, Clean facility, and we're patient.

Terri has been the most phenomenal manager to work with!! From the very first time she called me to welcome me as a renter to our call today as I'm finalizing my last month, she has been professional, kind, and such a good human. She has a heart of gold and so much compassion for a 'stranger' (I don't feel like a stranger to her!). She has restored my faith in humanity with her kindness and thoughtfulness. I wholeheartedly endorse this location for many reasons (cleanliness, location, etc.), but mostly because of the manager: a sweet, southern lady named Terri.

Great place and the lady upfront is super nice and helpful! :) highly recommend this location

Terri was wonderful!

Very great experience

I had called several places to get quotes and public storage was by far the cheapest option. Big bonus that the worker there named Terrie was top notch. She was friendly, professional, patient, and kind. Which these days seems hard to find. I would recommend this place to anyone and everyone looking for storage.

Teri was fabulous, friendly and very helpful

Terry was so kind and helpful!

This place was so cool! Terri, was very helpful and very friendly! She helped me find just the right storage space for my needs and answered all my questions. Totally recommend her! Thanks Terri!

I was renting a unit for the first time. I was greeted by Terri who was very helpful and explained thoroughly the contract and presented all the information clearly. Very happy with the services provided.

Terri did a wonderful job at making me comfortable getting my first unit ever. She helped me figure out the size of the unit and any extra packing materials that I needed. She helped me set up auto payment and download the app for any additional needs.

Very nice experience. Terri was so kind and so helpful in finding the perfect storage unit for us! She took us on a tour and showed us around and the space was cleaner than other storage units around!

Very helpful informative and good old fashion customer service with everything explained very clearly. Thank you so much

Terry gave me the best costumer service she explain everything with details on the unit! What ago great place.

I purchased a 1$ move-in special. I was greeted by supportive staff and management even called me personally to welcome me. They have a useful app that can control the gate. The security meets the standards of the industry. Public storage is a great choice for your storage rental needs.

Terri was very helpful. She asked questions to better find a storage solution for me. She walked me through everything that I needed to know and was very nice. Glad I chose this storage place to store my things. :)

Great service

Terri was very nice and went above and beyond

Terri was very friendly and helped us move in with everything we need to know (:

Terri , was a lovely and amazing lady ! She helped set up our new storage unit today ! Also very polite and patient her and Margaret ( located on genvev) are such sweethearts !

Sometimes I need temporary storage and these guys make it so easy to check in and check out, plus the facility is great. I'll never use another storage company.

Great service, so helpful and kind!

Service was really helpful ans they have basically everything you would need when you're moving.

Terri helped my partner and I set up a storage unit today. She was so kind and helpful throughout the entire process. Highly recommend renting here!

Terri was very professional, kind, and helpful with getting me started with my new storage unit. The facility is very clean, very secure, and very easy to access. I am pleased to be doing my storing here and to give Public Storage my business!

Very clean facility and great service!

Helpful and persistent. Simple process in person!

Quick and too the point, great customer service.

Quick and to the point.

Extremely helpful, extremely nice and friendly, amazing expierence

Terri is the best when it comes to the storage business she's always helpful and willing to go the extra mile great service

This place is a scam they have literally doubled the prices in less than 2 years

Easy set up. Clean space.

So first off, they have a really good deal for your first month for a dollar, which is why I chose here. They were good about getting back to me when I showed interest and the facility is really nice with carts you can use. The couple bad things are that it says online that when I get there I will be paying 30$ today, but then when you do go there you have to buy one of their locks for 20$. Which I guess I know now is not super unusual, but it completely blindsided me on that. The other thing is that the lady working the desk (who was very nice besides this) had me pull out my phone right there and asked me to do a 5 star review right now. It's an uncomfortable position to put someone in, and it kinda makes me wonder how many other 5 star reviews on here are from people who don't like confrontation and just do what they are told. It's one thing to say, "hey if you like our stuff please consider doing a 5 star review for us" and, "do you have your phone? Go ahead and pull it out so you can give a 5 star review now". Just bugged me.

Terri was very helpful and professional! She’s amazing! Thank you so much for all your help I appreciate you and all your help.

Customer service was absolutely wonderful, Terri did a great job of making the process as easy as possible

Terri was very informative and helpful

Wow, a company that is honest and follows through with agreed upon pricing, add the fantastic employees, and their customer support on top of it. A stand out mention is Margaret, she went the extra mile to accommodate my disability, while being pleasant, and informative to boot. Great job! Update 1+ year on: nothing has changed, which is great, still clean, plenty of carts, plenty of lighting, etc. Happy customer here.

Terry was a blessing to work with! She spent so much time with me to get everything just right. Everything is clean and secure and I’d recommend this place to anyone! Thanks Terry!!

Terri was extremely helpful with finding us a storage unit that was perfect for us! Most importantly she was extremely kind and made us feel comfortable! Amazing customer service!

She is awesome I love her

Nice service

The manager was very kind and employees were needed to switch units. They answered everything we had questions for and tried to get us the cheapest deals available. Thanks you guys rock.

Terri and spring were so helpful with printing out how to get to my storage unit and getting a lock set up!

Terri was absolutely great! I ordered a unit that was too small and she was able to help me get something the right size and answered all my questions.

Good luck finding them there when they advertise. I've chosen to pay in person as my first experience convinced me they weren't trustworthy so I don't want to give them my personal financial information.You'll never know when they take a lunch break. I've been there in the morning a half hour after opening time and no one is there. I've written a complaint but the manager is only interested in excuses. I went there today to pay for this month and while their web site says they are open, they aren't. I've left a message with the district manager and we'll see. Addendum: Nothing has changed in the past year. In addition if I want to pay by phone, they charge an additional $10.00.

They are very pleasant and easy to work with. Have good rates, too!

Terri was very helpful and kind. Great experience!

Terri at Public Storage Orem is very helpful and nice.

Terri was very good and professional!!!

Super kind gal, made sure we got the best price available and is very thorough. Clean storage units and the app makes it easy to manage everything and has gate access.

Terri was wonderful helped me out a lot I really appreciated it

Terri was extremely nice, professional, & helpful. When I was down there after winning an abandoned storage unit at auction the computer was having problems & it was right before they closed for the day so I wasn't able to rent the storage unit back. I live over an hour away so Terry called me 2 days later when she worked next & helped me rent the unit online instead of having to drive back down there. If I lived closer I'd rent from there.

Very nice and friendly.

Helpful staff that answers all your questions

5/5 Terri did a awesome job very informative

The nice woman at the Orem location needs a raise!!! Top of the line service!!

Terri was so helpful and kind in the process of finding us a storage unit!!

Terri crushed it. She was very helpful and was able to get me what I need

I have had the best experience here. Moving back and forth from South Carolina to Utah has been extremely difficult and stressful but Terri has been more than helpful with everything I’ve needed! I highly recommend this location and dealing with Terri to get everything set up! She is great!

Terri was very helpful and answered all my questions

Great storage units and security. Most the staff are friendly. Downside is that rent keeps going up.

Terri was super helpful! She showed us all of our different options, along with providing us with all the information that we needed to make a well informed decision.

Terri was amazing! She helped us find the perfect storage unit! She was so sweet and funny the whole time she made us feel so welcomed at your company!

Terri has been the most helpful person for me over last 3 years and ally struggles to keep my storage.

So impressed with Public Storage. Terri was so helpful and hilarious. Loved my experience and will definitely recommend to family and friends.

Terry was very helpful

Very easy to use and employees were very kind and helpful!

Terri Jones did a wonderful job getting me set up with a storage unit. Great service!

My experience has been positive. Would recommend this location to anyone!

The storage unit was nice and the move in process was easy. The downsides were that it was a pain to get them to refund me for bringing my own lock (I was pretty close to calling corporate to complain) and some lady kept calling me trying to get me to download the Public Storage app by droning on and reading off some prepared script. I did not download the app.

Clean inside, very organized and seemless check-in. The 1$ for the first month didn't hurt either. First time using a unit and I recommend this place. Oh yeah and the temp is kept in the 70s inside. Very nice.

Great service from Terri Jones.

Terri has gone out of her way to help me out! Always with great customer service. I am greatful for the the staffs willingness to work with me. The units are fairly priced and well kept. 100% would recommend!

This site is just beautiful. The staff were more then helpful and if I lived in that part of town I would definitely have a storage unit there. Thank you for being so wonderful in this sometimes gloomy day and age.

Very good service

Awesome experience getting my unit! They have amazing security! I feel safe leaving my belongings!

Clean, well kept and great prices.

Nice and Clean Parking is not close to the doors. If you want to unload close to the doors you need to park in front of someone else’s storage unit door. Sometimes the carts they have for you to use are locked up but they have carts so that is nice. There aren’t any lights or plugs in the unit so it’s kind of hard to see. There is a 6” opening at the top so I don’t know what’s getting into my unit. If the market value of the unit goes up corporate will raise your price. This location has no control over that. Front office is nice and helpful.

It's fairly cheap, and easy to sign up for. They have carts to move your stuff so you don't have to carry it, and a huge elevator which is so nice!

Very helpful and easy, prices are incredibly reasonable, very safe and well maintained area. Could not recommend more

Had an easy check in and met Autumn, who was super helpful and awesome!!

Don’t trust this company! I called to make a reservation was told that I had a reservation for the unit size I needed and quoted a price. Suddenly they didn’t have the unit I needed but they had a “more expensive unit” available.

I have been shopping for storage units and met Autumn. She was very helpful and very polite. I would definitely return for more business.

Terri!!!! Wow she was amazing great service and great person! Thank you👌🏾👍🔥

Terri helped us out and was very helpful and easy to work with! Easy to set up and to use!

I gave a 4 star as they have good prices and the staff was very nice. However, we purchased a 5×8 and when we opened our unit on move in day- it didn't seem like the dimensions were exact. It was more of a 5x7ish. I called the office and they stated that it's a round that dimension. So keep in mind when you purchase that it may be a bit smaller than anticipated.

Terri works with Public Storage and she been helpful.

Very clean, new facility will friendly and helpful management.

Terri got me in and out very quickly and handled everything very professionally.

Today I walked in to public storage and Autumn guided me to the exact storage unit that I rented 15 minutes later. She was extremely helpful in describing all fees and month to month agreements. I'm very appreciative. Would recommend.

Thanks so much for the great service ...

Teri and autumn are amazing. I loved their service.

As far as customer service is concerned this place is professional and nice. The hours for access is 6am to 9pm... not great... no 24 he access available at all... must pay 20 bucks for lock... non refundable.... even with the $1.00 first month rent it's 45 to move in with fees and lock.... and then rent is always due on the 1st...

My husband and I love this place! It is easy to access and always clean inside. Terry the manager has always been so friendly and helpful to us. I highly recommend!

These two ladies are wonderful, helpful and completely professional. I recommend a pay raise and extra paid holiday for both. They are that good.

Terri was awesome in helping with getting storage set up for where I needed it! Very courteous and professional. Definitely recommend Orem Public Storage!

Terri was a great helper for us today! Super helpful and informative and very kind.

Very good customer service by Terri. Provided thorough information and was kind.

Very good service, quick and easy. Terri was very kind and helpful throughout.

Terri was very personable and helpful in being able to show me the available options and features they have available! It was very easy to get set up and a pleasant experience.

I am SO happy I went with my gut! I originally reserved with another storage facility in Orem. I was about to sign the papers when I heard them talking about being broken into several times and they still hadn't caught the person. I wasn't very impressed to begin with and this confirmed why I didn't have a great feeling here. I put the pen down and said, i think I'm going to look around some more. I remembered driving by and seeing the large storage building with orange. I drove back and talked to Andrea. She went way above and beyond to give me all the details up front and made sure I had the size of unit that was right for me. This has been a stressful time for me and she made my day so much brighter! She is such a great empathetic people person who knew all the details I asked her about the business. I've also dealt with the manager over the phone and she was also great to work with! Talk about a completely different experience! I would highly recommend this storage facility to anyone!

Terri was very helpful and made it easy to take care of everything! They have all your needs for boxes, bubble wrap, etc. They've got TV boxes that will fit up to 65" TV. Plus picture boxes! Full service!!

The office staff is very helpful. They listen to you, and work to serve your needs. They recently made a credit back on our account. They emailed and called me, to let me know the action they had taken. I appreciate the efforts they went to, and timely communication.

Very friendly staff, thanks Margaret and Terri! :)

The manager at the site was extremely helpful and answered all my questions. When I could not reach her by phone, I left a message and she got back to me very quickly.

She was Great.

I loved the service Terri exceptional.

I have been a customer at Public Storage for over a year and Terri has been nothing but helpful, kind, considerate, and informative when it came to switching units, billing questions, and general customer service questions! I am so thankful for her help!!! Whenever there is any sort of question needing an answer, I know that I can come to her for the best advice. I am thankful for her at the front desk!!! Thank you!!! <3

Terri was very helpful at assisting me to find a second storage unit near the one we have. She gave me multiple options and prices to choose from. Friendly and precessional service!

Terry and Andrea assisted me with renting a unit in September 2020 and were fantastic. My move was delayed until October and I realized that I would need a larger unit. They were able to quickly find a larger unit for me and easily facilitated the change. They were helpful and informative and offered suggestions and answered questions about my move and moving supplies and contacted me after to follow up. Excellent customer service. Because of them I would highly recommend Public Storage of Orem. Thanks again Terry and Andrea.

Its ok

My husband and I were able to get in and out with exactly what we needed for a great price. Andrea was so helpful! She showed us around and answered all our questions! Thanks so much.

Andrea was extremely helpful. Had all the info I needed.

I have been a public storage customer for over a year now and I appreciate everything that they have done for me. I’ve had issues with finances and a divorce and issues with my storage unit and they have worked with me. Andrea is fabulous she understands what’s going on they have a lock on my unit so that nobody can get in there. I am just really happy with their service and appreciate everything that they’ve done for me during this time of trial and crisis for me.

Terri was so helpful and made us feel so comfortable as this is the first time buying a storage unit!!!

Very easy and fast! Terri was awesome and explained everything perfectly!

They are super exspensive. I left to state street storage because the prices are way better. This place charges you for many charges other places don't. Dont be fooled by by the $1 pitch. Its not fully the way its seems.

Establishment was really clean. Had very nice staff.

Honestly I was really frustrated I stored some stuff for a few months and they told me when I left to just remove my lock and I was set that I didn’t need to let them know or anything. Well I did that and they charged me for an additional month. I liked the unit up until that point but it is really frustrating that they would charge me even after I had everything moved out before the next month.

Great experience setting up a storage unit reservation and Margaret was a huge help. Very thorough about the pricing and any detailed questions that we had. Only thing that would make it better is if the dimensions for the cylinder key lock were listed so we could buy a cheaper option without measuring it ourselves.

I just want to let Public Storage know that Terri up front desk was super nice and I have to say I would love to see her in office every time I visit this place. She gave me 5 star service and helped me pick out the size i wanted with extra room as I requested. I was able to pick out the perfect size unit. I love this location the elevator makes it very convenient. The A/C however needs to be a bit cooler in the hallways. Having a cart to push around makes moving extremely easy and convenient. Without it I would have to lower my ratings. The carts are an absolute need. Terri should get a raise because she's super friendly. Orem location is the first location that has 3 levels with carts and elevator. Environment control but not super effective but nice effort though. Needs to be cooler in the summer time. For how much I'm paying and everyone else they should be able to make the A/C work more effectively I don't know just a suggestion. I'll always use public storage for my storing needs. First month rent $1 is always a dead giveaway to choose Public Storage!!! (You do have to buy a lock and insurance though for it)

Terri helped me and my boyfriend find the perfect sized storage area for his stuff for a great price! She was so helpful, nice and very patient with all of our questions and answered everyone of them. The facility was nice and clean and plenty of room for moving things in and out. We just wish there was some sort of door stopper to help hold open the door for us.

The manager Margaret has helped me understand the policies & great information on how Public Storage works. Just a lovely clean facility. I order on line & my movers got my goods in with no problems. I did not even have to be in the same city. Went so well. Thank you it is a relief for me.

Terri was amazing to help me get my auto pay set up. Thanks so much for your help!

We were able to see the storage unit we wanted. And everything was fast,and Terri was a really great help. She knew what she was doing. I would recommend Public storage to those who want a great place to put there stuff.

Very helpful and informative

Always great service by Terry and her team! Recommended!

Shady management. Ripping off anyone who comes through the door. Lease agreement is full of clauses that short change the consumer. Never using them again. Never recommending them.

I stored here for a few months. Very clean and new facility, fair pricing. The manager (can’t remember her name) as were all the other office ladies were friendly and helpful. Would store here again. Thanks

Terri helped me out wonderfully and I was able to mive in with no hassle.

After reserving a space and filling out online forms I arrived on my start renting date to be told they "had just barely rented out” my unit. Then they told me they couldn't offer me a substitute. Finally the manager came up with a 'solution,' instead of the 1/2 garage- sized unit I had reserved I could have a walk-in closet sized unit. Gee thanks. Lamely she added, "sorry." Yep, well, me too. Took my business right over to Extra Space Storage and was treated with unhurried courtesy and friendliness, even tho by then it was closing time.

Fast service, and good deal!

Margaret was very professional and kind, thanks.

Was searching for a unit for my mother and Terri at the Orem Public Storage location made the process easy. Everything was setup up the same day I went to check out the unit. Also, for those who mentioned the move-in fee, that's a fee that every storage unit place charges, so including the $1 promo, $25 for your first month is still a fantastic deal. There is an elevator, everything looked clean, and they provide carts.

The staff here has been awesome. I have had a unit for several months and just transferred to a different sized unit. Love the storage facility and the whole experience has been great. Clean storage, excellent service

I have been very happy with my experience at the Orem Public Storage. The facility is clean and well maintained! Terri was especially helpful with getting me the right size storage unit for my needs and made sure that I was taken care of by going above and beyond!! She even called me a week later to follow up and make sure my move went smooth and see if I needed anything else! Most storage facilities seem the same and I found it hard to choose one facility over the other, but I’m glad I chose this one and I’d definitely recommend storing here thanks to the care I received from Terri!

Terri was very kind and pro-active in making sure I had the best experience possible. The place was very clean and had very competitive pricing. I would definitely recommend this place for your storage needs!

Very convient location, exceptionally clean, great staff, especially Terry. She was very helpful and informative. Great place when a storage facility is needed.

Margaret and Terri ate super friendly and helpful. This facility is really clean and I feel very secure leaving my belongings. Thanks!

This place works great for me to leave equipment and parts in storage. I make frequent visits to drop off and pick up and have never had any issues. Thank you.

Margaret was super helpful and very nice! Got us all set up in a timely manner and I highly recommend this place. Nice place, good price, and great people!

Had a great move in experience with Terri! She was very friendly and knowledgeable. Move in went very smoothly and quickly!

Maggie was great! Made it so easy with moving out of Provo so last minute. Glad I came here!

It was an amazing experience. Terri was very helpful.

Very clean and well maintained property. Carts made moving in simple and easy. The staff was professional and friendly. Terri was awesome and made the entire process easy and pain free! If you need a storage space this is the place to go!

Terri and Maggie were awesome. They helped us answer all the question we had and get us the best price for our unit!

Terry is super nice! Made my signup and move in process smoothly as it can be

Terry was awesome and Margaret was great to talk to and Terri gave us nothing but great service.

Terri was thorough and answered all my questions and made sure I understood everything.

We worked with Terri and Margaret in finding a last-minute storage space, and they were amazing. Definitely glad we chose this place!

Terri is so sweet and so amazing!

Terri is very pleasant to talk with. She goes above and beyond to make sure you have all the information needed. Great customer service!!

Terry and Margaret were very friendly and helpful they answered all our questions and explained everything in detail about additional products available for us.

I have had a great experience every single time I have come here, and it's always because of Terri. She is always so kind and helpful, and I look forward to seeing her when I know I'm coming to my storage unit! This time I also met Margaret, and she is also wonderful! Great team here:)

Margrette and Terry were very well helpful in all aspects of telling me what I needed to know. I feel that they didn't leave any thing out. Also stated that if I have any future questions please feel free to call and ask. They were VERY FRIENDLY!!!! I felt very comfortable and welcome. Thankyou to both of you

Margaret and Terri are amazing! Super helpful and very friendly to chat with! Thank you both!!

,I want public storage and anyone looking for storage units to know about 3 very Beautiful Lady's that are very helpful, kind and always greet me with a smile and brighten my day. Thanks Maggie, Terri, and especially Margaret who always goes out of her way to help

Maggie and Margaret are awesome. I always have fun conversations and they’re very helpful with all my questions.

Maggie and Margaret were both extremely helpful and friendly. Terri also helped me on the phone before I started my move. Highly recommended!

Maggie was really wonderful and kind and helped me get all squared away!

The employee that helped us (maggie) was such a pleasure to work with and a joy to talk to! And the other staff members were helpful as well with suggestions and working out the math!

Maggie was such a large help in finding a storage unit and getting all the paperwork together. She went over the security measures and the perks of the different units. Would definitely recommend!

Very friendly and helpful staff. This is the nicest, cleanest, safest storage place I've ever seen and I'm an old man and have seen and used a lot of places over the years.

Terri

Terri was very professional

Maggie was awesome!! She made the process so easy to understand and she was super sweet. All the girls were fantastic too!!

Maggie and Margret were so helpful - great place to store stuff

Okay. I previously gave this a 5 star rating, but I'm changing it. I'm definitely cancelling my account with these people as soon as I can. In my previous review, I praised them for how cheap and upfront they are. They're definitely cheap, I'll still give them that, but they're definitely not honest. I have some important things in my storage unit that I needed at 6am, I'm in the military so it was a last minute thing but that's just how the army works. Online it says that the gates are open at 6am so I didn't think it was an issue, but the whole building was locked. I called them and without an ounce of sympathy or feeling, the woman on the phone told me I'd have to wait until 9:30am when the building opens to get my own belongings. That's very misleading, don't say that you're going to be open at 6am if that's not true. I've had issues in the past as well and they were not greeted with employees who want to help their customers. I updated my payment information one day and they called me to say that my payment didn't go through. I told them to check again and after being out on hold for a while they came back and said I was fine. Another time the payment actually didn't go through, but this time they waited to call me until after the payment was late. The conversation went like this, "we saw that you missed your payment so now you have a late fee, when are you going to pay your bill?" I can't effectively communicate the tone that was used, but I was offended at how blunt and rude they were. My bill is usually $25/month but they late fee made it $50. I don't understand why they had to double the price but okay. I told them I'm a full time college student and I can't really afford that so I asked if they could waive it; she told me she'd request it for me but I probably wouldn't get it waived. Thanks for looking out for me, I really feel valued. Mostly I'm upset that their website says "gates open at 6am" but really they don't open until 9:30am. I'm getting in trouble with my military unit now because of this situation. Even if you don't open until 9:30am, that needs to be communicated better. Take better care of your people. I'm going back to my previous storage facility because they have longer gate hours, they never had any issues with my payment, and every interaction I had with them was helpful and pleasant (none of which I experienced here).

Terri is amazing she seriously made me feel like my belongings were going to be kept safe. She also was very good at conversing. Loved my experience.

Margaret and Maggie were so very kind and welcoming. They made my experience there much better than the first guy I talked to. Thank you so much.

Terri was great and helped me sign up for a unit, it was quick and painless

Terri was super helpful and very informative. Love the Texas hospitality!

Terri help me out so much! Made me feel confident in my unit rental & answered all my questions & had all the answers. She even walked me to the gate to make sure my code worked properly.

Margaret made my experience very pleasant and easy. She was very knowledgeable and made sure we went through everything about the process and the paperwork thoroughly. First time to rent a storage unit and I was blown away by how efficient and stress free the experience was because of her. Highly recommended.

My experience was awesome! Terri was great!

Margaret was great to work with! Humorous, concise, and helpful

Margaret was thorough and lovely to work with.

Margaret was very helpful in getting the unit set up. The unit looks great and everything is clean and tidy!

Terri , And the rest of the staff were just AMAZING! So glad we chose this place! Highly recommend them.

Terry was very helpful and even helped me choose the right unit for my needs.

Margaret was very helpful I recommend this place.

I called shopping around for a storage unit and was told it would be $1 free the first month, a $24 set up fee, and my monthly fee and that was everything. I was flying out of town later the day I leased the unit and was told at arrival there was a $21 lock that I had to buy and $15/month that was mandatory. I was upset they did not share that but didn't have another option so leased it. I was very clear I did not need or want the insurance but Terri (the employee) told me I had to get it. My homeowners insurance covers things in storage and the insurance company stated I could have declined the insurance. Since I already signed the lease they won't refund it. What a joke!

DO NOT TRUST THE $1 FIRST MONTH PROMOTION. It is a scam, they have so many fees that you end up paying well over the price of a standard month even with that $1 supposed promotion. I would love to give this place a one star review, but the units are so nice and the prices are reasonable enough that I have to give it at least two, unfortunately.

Terri really helped us with renting our unit.

Margaret was very helpful today. She was able to accommodate us for all of our needs.

Terri was very helpful in helping find a unit that for my needs. Clean facility with great service.

Terri Jones was a lot of help. Easy rental. Affordable, clean. I would recommend them

Amazing staff great pricing and secure storage love this placeThe staff is always so helpful and friendly 10 stars for the management at this location

Terri was great showing us around explaining the storage unit.

What I liked the most was how easy it is to get things in and out of the storage unit. They have elevators and carts to load up from your vehicle to your unit.

Terri was very helpful! I am so glad I chose to rent here!

Terri made my application process quick and easy. She gave me a tour of the place and showed me that the facility has carts to make moving your boxes easier and they have bathrooms that are accessible during office hours. She was very friendly and was willing to help me last minute.

Terri was great! She was helpful and got me into a space that I needed.

Brand new and super nice! Margaret was super helpful!

Terri did a wonderful job! Thank you for your help!

Very courteous, didn't hide fees, friendly.

Terri was very helpful, pleasant to speak with, and made the process smooth and easy. I would recommend going to this place if you want high security, a clean storage facility, and great pricing.

This is a wonderful storage facility. They are very secure and clean. Terri was kind and helpful and explained everything very clearly.

Terri was very helpful in getting us the unit that suited our needs best.

Terri was very helpful and kind.

Both Terri and Margaret were phenomenal in helping me with my rental. They were both courteous and answered every question I had. Thank you so much for the help!

Margaret was amazing! Super helpful and amazing kind!!!

Terri was great! 5 star customer service!

Terri was great and friendly

It was a great experience. Terri was a huge help and made everything quick and easy.

Service was wonderful. Terri was a great help.

Terri was very amazing at helping us. She seemed happy to show us different units and get us one to suit us the very best. She was also very patient while we called our insurance to check our policy.

Terri is great! Very helpful and made the process easy will recommend!

** Update ** Dropped another star after an email I just received giving me a one months notice for a huge price increase on my unit with no apology or mention of reasons behind an $11 per month increase on the storage unit rent. This is absurd that less than six months after I got this unit my price is going up so much with no explanation or apology. Merry Christmas to us. The customer service is okay here. However, the situation with carts being locked up any time customer service isn't there has led to a couple of inconvenient trips. They say there is always one unlocked somewhere but that didn't help my situation. The other thing is when it comes to the overall layout and parking. If there is more than 2-3 people at one time, it becomes quite messy for everyone to figure out where to have their cars so people can still get through. The hours are okay. But I feel like an extra hour or so could make a big difference. Most people work 9-5 so with customer service leaving at 6 that doesn't give the average person enough time to get back from work and then to their storage unit if need be.

Terrible customer services.

ExcExcellent customer service..thanks terri..

Terri was awesome! Showed me a few units, and got me the one that I needed. She was great.

I had a good experience and Terri was nice and helpful employee

Terri was very kind and helped me find exactly what I was looking for!

I love the employee's Margaret in particular. She is amazing with customers. Very helpful.

Margaret was very polite, helpful, and knowledgeable and made our registration process very smooth and simple.

Margaret was very helpful during the process. She really knows what she’s doing. My only frustration was I didn’t realize we had to have insurance on these units by contract prior to getting it set up.

Terri did an amazing job will come here again if needed

Both Terri and Margaret were very helpful and accommodating. I stopped by right before closing and they both walked me around to show me a few units even though they could have been closing up. Then, when I got a unit, Terri did a great job giving me all the details of the rental contract. I thought it was a good experience overall. Just a few thoughts for those looking into this place: You have to have insurance on the unit, I think that is typical, but good to know. They try to up-sale you on moving and storage supplies. Not too hard, but just be aware. Some of the things are good though. I bought a couple extras. Sometimes it can get crowded around the door to the inside units, but it works out because they have carts to bring out to your car and get your things. Overall, the place is very clean and very reasonably priced if you reserve them on your computer. I found that on my phone and in-store, the prices were different.

Terri was amazing and was very thorough in helping me get our storage unit! Would highly recommended storing here. The place is beautiful and well kept!

Terri was very professional and supportive..

Affordable, clean facilities and very helpful staff. Highly recommend!

Margaret was very helpful. But lots of hidden fees

Sila was awesome in helping me get into my unit

Sila was very very helpful!

Terri is awesome! Very professional. She took the time to answer all of our questions and was knowledgeable and kind in doing so. I would highly recommend renting from Public Storage. Very satisfied customer!

Margaret was amazing! We were running behind and she stayed to help us get set up. She had all the information we needed and was extremely polite. The unit and building is immaculate and the elevator and carts made storing our things extremely easy.

Sila was very helpful and explained all the agreements, charges and access to the unit. He was very helpful answering all our questions.

He was very nice and took a lot of stress from us. He should be commended for his work ethics he is patient and sweet. So if you want great customer service go see sila.

I Enjoyed my experience! Efficient Thorough Very kind & nice!

Great service very friendly and easy to work with. Would recommend

The staff was really helpful in providing our needs. Clean and well kept units.

Margaret was extremely helpful and very nice and polite. She answered all our questions with a smile and gave us peace of mind about their service. This was our first time needing a storage unit and we were very impressed!

Great staff! Sila was friendly and very helpful

I called to check price/availability for a small unit and the agent would not provide either until I committed to a date needed. I asked for the price today and his response was "Do you need it today?" He didn't want to bother providing any information until I had a specific date...which I don't. I am surprised that their pricing fluctuates so much with availability...I would think a unit of a particular size is $x whether you rent it today or two weeks from now. I won't contact them again; very frustrating call.

Very nice place and staff very friendly.

Sila was great and helpful!

Sila is the best, he gave me a tour and got me all settled into a unit! Thanks Sila you're the bomb :) Also very clean safe facility!

was able to store my apartment in a jiffy here and getting to it was easy. frustrating sometimes when all the carts were locked away and my storage was on the third floor, and there's no one to open the locks but other than that, pretty clean place.

Margaret was great and very helpful with getting me set up in a new unit.

Great service! Sila was super friendly and easy to work with!

Sila was great!

Great service! Sila was amazing. Very helpful

Sila was awesome at assisting me with choosing a storage unit! Excellent customer service!

Silas made setup easy and painless, and explained everything I needed to know.

Sila was great! He explained everything really clearly and simply and honestly! Definitely glad to be a customer here

Sila was very helpful in setting us up with our storage needs. The facility is clean and climate controlled and so far, we are happy.

Sila helped me out today, gave me a tour of the place and made sure I was good to go and all set up. He was fantastic. Overall, the process was easy, fast, and friendly. Great prices on units, the place was clean and nice, have been a satisfied customer so far. 10/10

Super nice storage units! Sila helped us and was super friendly. Impressed with prices and appearance. Can’t wait to move in!

Silas was one of the most helpful people ever! He let us know in detail how everything works, what it would cost. Showed us around! I highly recommend this place!!

Had a great first experience! Was super quick and Sila was very helpful. Definitely deserves a raise.

Great customer service from Sila. Quick and easy getting a new unit ready to go!

We loved costumer service, mostly Sila!

Great service! I never thought getting a storage facility would be such an easy and suave experience. Sila helped me out with my lock and even carried the boxes I purchased out to my car.

Margaret was fantastic. She went over everything clearly with me and made sure I was well taken care of and knew my options.

This place is awesome. Sila was at the front desk and explained everything, that I knew exactly what to expect. Very clean and everything is brand new. Love this place!

Great customer care from sila! Great prices!

Came in 30 min before closing and was able to rent a storage unit from Public Storage. We were greeted by a friendly, very helpful, and professional staff member Sila. The facility is very clean and nice. Thank you Sila!!!!

The service is great. The storage spaces are incredible and will fit what ever size you need. . They make it easy and affordable.

Super clean and great facility. It was super easy to rent and to work with Sila as we rented a space. He was helpful as he answered our questions and showed us how everything worked. Overall a good experience. 10/10 would recommend.

Sila was great. Great experience!!!!!! Very friendly :)

Sila was super friendly and very very helpful. This place is great and I feel really good about renting from here.

Incredible facility and superb customer service !!!!!

Dope people. They put a temporary lock because I took mine accidentally. Always good to have them watch your back

They are wonderful, excellent service, really kind people, I recommend 100%

Great customer serves we got are unit so fast sila was able to help me. I highly recommend this place

I was amazed at how informative and upfront the staff were. Friendly and accomadating. New facility and it looks great.

Clean, professional and reasonably priced

Margaret and Sila were very nice. Sila showed me around and was very helpful. Very good service.

Excellent service and super friendly! Sila is awesome!!!!

Sila is an absolute stud! Everyone at Public Storage is phenomenal to work with! I would highly recommend! Thanks guys!!

Sila is super nice and helpful. The unit is big and clean. Great experience.

So excited to be storing here! So clean!! Best staff ever 🧡

Great place. The staff is very friendly.

Great customer service reps Sila was awesome in assisting us get into a unit. I highly recommend and they have great security. It makes me feel safe leaving my personal stuff inside the storage!!!

Margaret was great. She was friendly and efficient with showing the unit. She was informative that helped me make a decision to get a unit at this location. Highly recommend for anyone looking for a storage unit.

Margaret was awesome! The facility is super clean and nice. I highly recommend public storage!

Today I met the delightful Margaret. She was very informative, inviting and I felt like I met a new friend and assured I was in the right place. I set up my profile online, immediately got a call for my appointment and this was THE best experience I have had with a storage place. I am actually moving my current storage because of the reputation and security Public Storage provides. I had some questions and wanted to confirm what size would be best. I never felt rushed or uncomfortable as we saw the unit she felt would be good based on what I needed. Perfect of course. Margaret completed my account, helped me open it for the first time and made sure anything I needed to call her or anyone on staff, but she would be sure that any question or need would be handled promptly and with kindness. In fact Margaret is the essence of kindness and professionalism. Great hire!! Thank You.. Sincerely, Stacey W.

I had a great experience signing up for a storage unit! Margaret was very friendly and thorough! It is a great new property, everything looks very nice and the location off of State St. is perfect.

Super clean, great customer service, good prices!

Lovely facility. The staff was friendly and knowledgable.

Clean and smells great lol, jokes aside I really liked the one to one with the office workers and they have good service. Narciso was great help good job buddy.

Paul is my hero! Such a fun and upbeat guy who not only helped me get a great deal but I found myself wanting to be his friend!

Amazing service from Margaret!! Super fast had us taken care of!! Amazing building super nice! Lots of amazing employees!!