Public Storage Self-Storage Units at 321 S Vineyard Rd, Orem, UT

Rented a unit. Showed up next day and the gate code they sent didn’t work. Nobody was in the office and I couldn’t get in contact with the manager. Terrible experience. Would not recommend

Love the staff. Grateful to have this storage. I hope I can afford to pay the bill ea month. But just in case. Anyone can pay it for me..if I disappear. 321 Vineyard. Just give code name..."Michaels Army". Protect the work.

Margaret was an absolute doll! She was more than helpful, kind, knowledgeable and I was happy to have her help me with my storage unit!!

Dustin was great to work with! He was very knowledgeable and informative! I would definitely recommend Public Storage to friends and family

Margaret was wonderful and really helpful! The storage facility is very nice.

This location is great! Margaret and Dustin work here normally, and they’re just super friendly and helpful. They keep everything looking so clean and they’re always available to provide support. If you need storage! Rent here!

I rented out a unit at that location for 2 years and it was a really good experience. Margaret was awesome and has really good customer service. I would highly recommend.

I loved working with Jenny to get everything secure

Margaret was great. She deserves a raise.

Margaret was amazing and informative! Excellent service!!

The gate never worked with the app, the gate was broken the day I moved and not any other entry options. I had to come back the next day and when I finally finished the office was closed. Tried to close my unit for two weeks while they just ignored my phone call and messages. They have a pay on the 1st policy with no refunds for months paid. I paid for a whole month for just two days! Please go somewhere else, this is not the place.

Margaret was amazing! So I used to work for another storage company. I know what the system was like and could’ve been like, what the units could’ve been like, what her job kind of is, and how the experience could’ve been. Let me tell you that she surpassed every idea that I’ve had about storage unit places and employees - and this experience was actually wonderful - easily the best part of my move! Thank You so much Margaret and Public Storage. I’d give you 10/10 if I could!!! 🙏🏽🙏🏽🙏🏽

Margaret was very kind and helpful!

Margaret was very helpful and pleasant to work with

Very clean. Margaret was wonderful and very helpful.

Good prices. Clean.

Margaret was so incredibly helpful in getting set up, and answered all of our questions satisfactorily!

This is my first time renting a storage unit and I was a little lost as to how everything works. Margaret made the experience super easy and was extremely kind and helpful. Excellent customer service!

***Edit to add: The company is full of liars and unknown fees! Got a phone call because the review that I left. Was given a number to speak to Shelby directly if I ever had problems again. Told me to save the number she called from in my phone under her name and it was just the customer service life for Public storage. My storage unit that is $129 a month, now has a bill of almost $260 because of fees that are not explained on the website and ther person I reached on the phone could not tell me what they were either. I would not recommend this storage unit to my worst enemy. TERRIBLE!! Quite possibly the worst transition in changing from one company to another. First they send out sketchy text messages with weird links. And then wait almost a full month to actually call you (on a Sunday by the way). And when I explained my concerns about payment dates over the phone back in February, she assured me that there wouldn’t be an issues. Never stating that my payment date would change. Now wanting to overcharge me for my unit because of their very poor communication. I didn’t love Extra Space storage… but at least they were transparent about payments. I’m frustrated to say the least. I would not recommend Public storage to anyone. Will be moving my stuff out as soon as I am able. Which is not an easy task as I am a single mom without the mode of transportation to move all the contents of my unit. I’ve also moved and live over an hour away. Very disappointed in the girl that runs this location. She’s not great at communicating. Because when I talked to her in February she assured me I wouldn’t have any problems and now struggles reading over the billing issues with me.

It's a fine storage company. The people are very friendly. However, ending the contract was kinda confusing because I received conflicting information from emails vs what I was told. There were no problems, but I wish the communication was clearer.

Amazing customer service and very knowledgeable staff. I had an amazing first impression and was treated with the most awesome care. This facility is definitely a place, for a secure and clean storage location. The staff was able to accommodate all my needs and are even able to accommodate specific requests and I HIGHLY RECOMMEND, this storage facility!! Great rates and extra incentives, makes your experience even better!!! Thank you Extra Space, for being such a fantastic company!!!!!

Steve is a saint and helped me out in buying the storage room that was best equipped for my stuff and my budget. He answered all my questions and concerns and explained everything thoroughly. This man deserves a raise.

Fast friendly and fast

Most excellent and professional quality I have ever experienced in using storage facility. Thank you I will use you again when the need arises.

They were very patient and helpful. I could not have asked for a better experience

Just loved utha people

They gave me an excellent rate & even gave me free locks. You can just drive up to your storage unit and get right in. I love not having to park and walk through a maze just to find my unit.

Easy transactions and great staff! I have storage units in multiple states with this company and it is never a problem or concern. Safe, clean facility and never lose a minute of worry about my items security.

It was fine until they raised my storage rent fro $129 to $207 a month. They can set up auto pay, they can email you a receipt, amd use technology to their advantage. When they raise their prices without warning and I call them on it they say; “We mailed you out a flyer.” It didn’t matter to them I never got it snd demanded I pay them hem the $207. So I did and moved out. Buyer beware, they will communicate like crazy until they know it will upset you. Use your power as a consumer and go somewhere else.

Great people kind and helpful

Keri was very friendly and helpful, and I appreciated being able to set everything up over the phone!

Was friendly and straightforward on all details on obtaining and securing storage.

Great service and very nice customer service I would recommend us to anybody

Thank you for your help finding what we needed. Very professional and friendly.

Need some space, they have some space. Extra space has it. Price are fair ish. Little cleaner and better than the others. This location did have some ants though. Typically they get that fixed.

Friendly, good service, helpful!

Very friendly and helpful, though rates are a little expensive.

Extra Space Storage appears to be the premier storage option in the Valley; it's just that it became prohibitively expensive for my modest needs.

very friendly and helpful !

I am a long term customer at the Vineyard storage facility when it was Geneva self-storage and never saw a rate increase under the old owners. Extra-Space storage now runs the Vineyard facility. After a few months Extra-Space increased my rate by $10. A few months later, I received a notice that my monthly rate would increase by $70. I did the math. Within a few months they increased my rate by 70%! 61% increase just this month What?! I found another facility the next day and have started moving my stuff. I'll be out within the week. Renters Beware! Do not plan to rent long-term from Extra Space Storage. They will price increase you out within a short time! I saw lots of people moving their stuff out today while I was there.

The whole process was super easy! And the customer service is amazing! Would highly recommend!

Awesome great customer service and facility. I love how secure it is.

Carrie was awesome so friendly and efficient would definitely recommend thanks to her quick and professional assistance !!

Fast response, great price and perfect location!

They are kind, helpful, units clean n DOES NOT have the rat, mice cement upper edge (the rodents use in the other locally owned facility,) in 1 month they ruined our furniture n burrowed into anything they found..beware of this issue with other storage places! This place beats them all n is the best!

Keri was nice to work with. Proces was fast and easy. I highly recommend this place if you need a storage your precious belongings. Thanks Keri

Phenomenal customer service! Storage lot is very well lit and the property is maintained well. Kari was extremely helpful and very friendly! I definitely recommend this location for any storage needs.

Keri was a very great help in taking care of my storage needs… I highly recommend Extra Space Storage

Very nice, very sufficient and super fast Brenda In the office was very awesome !

Muy buena experiencia con ellos. Me fui a Ecuador por 4 meses y cuando regrese a Utah todo esta bien, mis cosas bien cuidadas. Sin problemas para entrar al storage. The only thing was that sometimes the door will give me a hard time when putting the password and it will open after trying for while. Other than that the storage was perfect.

Friendly staff, easy access, and great rates.

convenient, clean and safe! the employees at extra space storage were SO kind, patient, and helpful, especially coral. would highly recommend!

The place is very clean well lit for the indoor storage units The staff was very friendly overall I had a very good experience.

I recently purchased an RV and needed a place to store it. I was most comfortable with Extra Space Storage. Both customer service reps (one at the corporate location) and keri the site manager were fantastic to work with. I have not moved my RV in yet, so I will update my review when I see the lot, work with the space, and then pick up my RV in spring.

Awesome storage unit! The customer service was great, easy auto payments, good price, good hours. I was able to store things here for over a year with no problems.

Very quick and easy rental - all done online! Super clean and a really great location!

We have stored our business equipment here for several years. They are easy to work with, helpful and keep the place very clean. We recently closed our business. extra space was extra helpful in helping us get cleaned out of the units we were renting and helping the buyers of our equipment get it picked up and cleared out. Will definitely use them again.

FANTASTIC

It was a great and easy experience. I would recommend Extra Space Storage to anyone.

Great service! Friendly people!

Sign up was very easy. The prices were good and the facility was clean and easy to access. The people that worked there were friendly and helpful. I can’t imagine how they could make the experience better. If you are near by I would suggest using them.

They kept raising the pricing every so many months. They also said that I could move out and only pay for the time I had the unit - instead they charged my credit card the full amount and then refused to refund me even though they rented that unit out to someone else. Don't trust these people - they bill your credit card without your permission!

Moving in from out of state and the process was so easy and pleasant. Customer service was top notch.

Easiest process I’ve ever gone through! Everything online and such a nice facility! So clean! Very happy price and location. Showed up and my lock was inside the door! Can’t get any better than that

If I could give 0 stars I would. Horrendous experience. Spoke with 2 sales people on 2 separate occasions and they told us that as long as we were inside the gate before 10pm that we will still be allowed to get out after we unloaded our things. Basically they said, as long as you make it in by 10pm, you’re good. Well here we are at 11pm stuck inside the gate cause our code doesn’t work. Called every number possible and can’t get ahold if anyone. We were also told that a manager lives on site. Well, if that’s the case, they must be out tonight cause no one is answering or appears to be anywhere around. Finally got ahold of an after hours customer service agent named Jessica and she was incredibly rude. Apparently the after hours number is only for fire or flood so our situation didn’t fit within the “emergency.” It’s ridiculous that they told us all these things and now we are stuck. Horrible customer service and horrible sales agents who informed us of these things that clearly are not true.

So far so good. Easy check in process. Facility was clean. Storage unit was clean. Don’t forget a lock, they have them for sale. But I’d you already have one you can save money. I did not expect to pay for insurance. But I was forced too. Not too badly priced. Overall a pretty good experience.

The people here are so sweet every time I have to go in! Lauren James was especially kind and answered my endless questions. I would recommend asking for her the next time you’re there.

Such a nice place! I had Lauren James helping me and she was so kind! The facilities were exactly what I needed and the customer service was fantastic!:)

Lauren is the best person to work with! She was very helpful and friendly to our needs with our storage unit! She was very patient to what I was needing for in a unit while I am moving! If anyone needs help with a storage unit, she’s your person to talk to!

Really easy to set up, fairly priced from what we saw looking around. They provided the lock and we were able to move our stuff in quickly. The entire process from start to finish took maybe 20 minutes

Show up at opening. It is now 22 minutes past opening and still no one here. Why even open earlier in the morning if you are not here anyways? 4 cars worth of customers standing here waiting to be serviced. Called their number again. 10:16 am. Manager said there is nothing they can do. I highly suggest NOT coming here!!!!

Always friendly. Always helpful. Love the couple that work there.

Its a great place to store your personal things

What are your prices and availability

Do your units have power and are temperature controlled?

The staff are the nicest friendliest people you will ever do business with. Thank you!

The couple that works Mon-Fri are some of the nicest people I've met. Always look forward going there

What is the price of the storage thesmall you have

Great place. Been using Genevea Self Storage for 7 year now. Been great the entire time. The office management is the best.

Great storage facility

I had a great experience with them. I works rent from them again if needed.

This is a great storage facility. The units are very nice, clean, and secure. The rate is very good, especially considering how nice the units are. The staff was honest and very easy to work with. I would definitely do business here again.

This is a great self storage location. I have an inside unit, and it's really big, with a very tall ceiling. In my last storage unit, I could stack things to the ceiling, but this one is too high. Inside is great, because I don't get any dust, and I think it's a little temperature controlled, because it's never too cold or too hot. It's gate entry only, and the inside units have another locked entry point, which is nice that random people aren't walking by your storage unit. It's very clean and the people that run Geneva Self Storage are very friendly. It's also very conveniently off of Geneva Road, and just about a mile from the freeway. The only bad thing is that you can't get in after 9 pm, but that's not too bad.