Public Storage Self-Storage Units at 4065 Sams Blvd, Kearns, UT

At first I loved this place. They had great customer service, great prices and good units. However, after the first few months it's been awful. I've been trying to get in for the past two weeks to have someone help me as I went through a hard time recently when my father died, i got behind on payments then got it all paid off before going to auction, because my unit was set to go to auction they cut my lock off and put one of theirs on which is completely fine I understand for sure, but now I have to have them take off that lock and replace it with my new one to access my things. Every single time I call or go down there it is during business hours when somebody is supposed to be in the office and every single time nobody is there. Not a single soul. If I can't find someone to help me in the next week I will be taking my services elsewhere. As well as contacting corporate because apparently their employees don't care about their jobs.

DO NOT STORE YOUR PROPERTY HERE, IT IS NOT WORTH YOUR MONEY!! This was the worst storage experience I have ever had. Their customer service and security is horrible. If you are looking for a secure place to store your property this is definitely not the place to go to. They constantly leave the gate open so anyone can just go in and have access to your property/storage unit. I came to my storage unit and found that someone had tried to pry open me unit door. When I alerted the office about it they did not even apologize or make the effort to go and check it out. I definitely got the impression that this happened so frequently to their units that they just did not care anymore. You do not get what you pay for here... store your belongings somewhere else for a better price and more security!

Shelby was so great everything was so smooth !!!!

I ran on hard times in life and I lost everything. I was 14 days late to make the vital payment to save what I had lost. The emotional toll ruined me and I almost gave up. I just wish I had that last bit of time. I could've saved everything and I would have been okay

Had a smooth and fun experience with getting my storage unit today. Thank you so much Lisa for your help!

These people are amazing and helpful. I really enjoy the postive environment. Best storage place Ever

I can honestly say I never thought of getting a storage unit as a FUN experience, however EVERYONE at this location was amazing and helpful especially TJ (I know he is STILL blushing) Great job to all...I would highly recommend this location. UPDATE: It is 2023 and I am still with Public Storage, I had a billing issue and called today, which is Sunday. I spoke to a wonderful lady Shelley who took care of everything. Amazing customer service is so important and is what keeps me loyal. Thank you so much Shelley for everything. 10 starts for sure.

Always so satisfied with the employees at public storage. Everything to my satisfaction. Thank you,Kearns location 👌👍

Really nice office staff!! Very helpful

Friendly people

Nancy was very Helpful thank you

Larisa was very helpful n very nice 🙂🙂 Thank you Larisa 😊😊😊😊

Shelby and Steve did great job, made everything easy ! Very good experience

Service is excellent and cheerful. Shelby is great.

I had top notch service today with Rhianna . I went in to get pricing for my daughter and Rhianna walked me through everything and showed me a few sizes . It was so hot out she offered me water free of charge . You don't get that type of treatment anymore.

Shelby was good she gave me an ice pack for my head and Anthony was patient

Shelby is the best she worked with me and was cool as heck on everything

Que buena atención hasta en español es genial la atención de Antony y Shelby lo recomiendo

Both Shelby and Anthony were both very chill and helped me out

Worst Place ever - never actually open other than during business hours (who can go to the storage unit during work hours). The employees are horrible (at the West Valley Location). I would recommend going anywhere besides here! They have hidden fees and up your monthly payments every couple of months- they only have to give you 30 days is what they say!

Amazing staff, super bossy people but amazing, definitely recommend this location!

Shelby was incredible stayed with even though she was closed.

These guys are pretty great

It was a very good experience. They treated us with great kindness and efficiency.

Christana was very helpful and pleasant

Easy move, good pricing, good help and support. Shelby at the office very kind and sweet and helpful!

Shelby was a fantastic individual with a great sense of humor. She should be promoted or get a raise

Cristina was so nice she helped me rent and set me up on the app and even called to check on me the next day

I love this place, except that my rates went up by 35 bucks

Emily was amazing. She rocks!!!!!!

Shaylee

If you are looking to get a storage unit do not come here!! Just avoid this place!! Unless you like to get scammed then come here! This place is a JOKE! Do not fall for the 1st month free!! I even talked to someone escalations, and they were very snotty very unprofessional!!

My husband uses this place. Prices are decent for the size he rents. It's good!

Shelby and Ana are the Best, I went Yesterday and they were super NiCE , Love her customer service with great smile and provide all type of information.

Ana exelente persona me atendió muy bien gracias

Shelby is amazing. She was helpful she helped me find my unit, the one perfect for me and even asked questions about what I would be putting in the storage, to accommodate size and give me a better rate. She gave me the personalized storage unit for myself. There was a mixup with payment one time, but it was quickly dealt with and we figured out a way for me to pay cash instead. Shelby is a phenomenal employee with great customer service. It made every detail about this place get five stars. And I'll recommend this to any friends asking about storage space. Thank you Shelby.

Nancy was easy to deal with and helped me with my every need ..

Shelby was fantastic and made accommodations. She was very patient and had a great attitude. She didn’t rush me and worked well explaining everything.

Shelby was very helpful and explained every question I had in a very satisfactory manner. Obviously has experience with customer service, 10/10 recommend.

Shelby did an awesome job of making sure we were taken care of and understood the whole process made it very easy.

Shelby helped us and was super nice and helpful!! She’s great!!

Shelby was great. Customer call center, recommend public storage

Great service

Shelby was very polite and formal. She was so professional I started looking for the hidden camera. She explained everything clearly and sold me products without missing a beat. She thoroughly answered all of my questions and helped me make a quick decision to rent today. If this were my company I would thrilled to have an employee like that! Thank you!

Shelby was extremely knowledgeable and helpful for us and did an outstanding job!

Thank you!

Shelby and Marc are so friendly and helpful! Great team, great facility!

This place was great for my temp storage that turned out to be long term! Shelby and the management were always quick to answer questions. The gate access was a breeze, especially with the phone/app access so my code was not always necessary. Great security and I recommend Public Storage for your needs!

I love this place the gal in the office is amazing.

These people are wonderful I actually got there at 10 to 9:00 and they close at 9 I didn't realize the gate will not open at the closing time I had to call them if you really opened up for me and giggle with me it was too funny. The staff it was very helpful and informing me of what I have to do next time it's clean, well taking care of, and the people are so helpfull

Clean unit. A few issues here and there.

Shelby was a lot of help

Shelby really helped really nice to

This place is great! Very impressed with the customer service! Definitely will be using these guys again!

Shelby helped me close out my account and I couldn't be more satisfied.

Shelby was very helpful and kind during our visit

Thank you Shelby for your help . She found the best prices for me and also the space is secure! I feel happy that I can leave all my stuff in good hands ! Thank you

The Manager lady showed up just in time and helped me arrange a unit suitable for my needs. Thanks for all the help. Plus it didn't take long. Thank you 😊

First time renting from them, Shelby was awesome! I recomend public storage. I loved the fact that there is a gate to get in.

This a great place awesome customer service Shelby was of great help.

Very helpful services. Shelby was awesome!

I had some medical issues and things come up that had prevented me from being able to take care of things in a timely manner and Barbara was absolutely phenomenal in working with me to take care of all if my concerns, would absolutely recommend Public Storage to anybody due to the way Barbara went above and beyond in helping me.

Just confirmed our rental and Shelby was awesome! She made it so easy and I'm excited to get my stuff into storage!

Very nice and knowledgeable plus super helpful

Shelby's good

Shelby is great!!!

Shelby is amazing!!!

Shelby is so great

Good customer service

EXCEIIENT SERVICE FRIENDLY PEOPLE

Shelby Was wonderful and kind and very professional

This is my first time renting a storage unit and I must say Barbara was not only an amazing help but very friendly. She had me laughing and enjoying a conversation with her. And very helpful. Very awesome experience but very amazing help. Thank you Barbara for all your help keep up the awesome work

Barbara & Shelby are always helpful!! Five stars all around!!! ⭐️⭐️⭐️⭐️⭐️

Shelby and Paul Thank you for updating me on my account and showing me the public storage app! Great service both of you!

Worst experience ever… public storage in general as a company raises the rent every few months…. My rent went from 66 dollars a month all the way up to 103$ . For the same unit.. worst customer satisfaction ever. Especially through the pandemic.. they win you over in the beginning with a great deal but it doesn’t last long, they slowly raise the rent.. we are leaving public storage for a better provider.

Shelby is a excellent employee she helped us get s storage unit easy.

Shelby the front desk manager was so great! She made my process of getting a bigger unit.thank you guys so much

Thanks!

Shelby was very helpful and had awsome customer service very clean as well

Everytime I go to the property Shelby is always very helpful and friendly. I've never seen her without a smile on her face.

Shelby is a giant pain but I'll be dammed of she isn't AWESOME!!!!! More helpful than I could have asked for

Fantastic 👏 👏 👏

Shelby is great! The unit was clean when I moved in and have had no issues with bugs or other animal intruders. I do recommend!

I was very impressed with Molly’s customer service over the weekend. Molly went above and beyond with her kindness and attentiveness in assisting us as we lost our key and needed her to witness us cutting off old lock and replacing it. She was prompt, as well as her professional customer service. I will definitely recommend this business to anyone looking for a storage unit because of her. Thank you Molly!!!

A great, professional, and efficient experience. Shelby was wonderful to work with! Would highly recommend.

Never have any issues accessing my unit.

The experience I had renting a unit from this location was fantastic. Was able to easily reserve exactly what I wanted online. When I showed up everything was ready for me from gate code to a lock for the unit. Stored my stuff in here for just over 6 months and nothing was damaged from weather, rodents or other means. And canceling the unit when I was done was breeze. No hassle about extending or other rention efforts. All of these things above are the reason if I need storage again I'll come back here!

I've had a unit there 6 months now it's clean and security is ok, front office was very friendly and helpful the one time I needed help... Thank you

Love this place have used them twice now for moving purposes Barbra was very helpful getting us into a unit that works well for us.

Excellent !!!

The manager at this facility is great to work with concerning all your storage needs. Very friendly, helpfully, knowledgeable, clean facility.

it was nice having such a pleasant staff who all were very helpful. this was the first storage facility that wasn’t completely trashed when i entered.

I had the absolute pleasure of being helped by your employee Megan. She was extremely insightful when helping me and answered every question I have. Employees like this are why I'll continue to support this business. Thank you again Meg and public storage.

Best customer service I’ve ever experienced. Megan was the sweetest, most caring, and helpful employee I’ve met. Thank you so much , 10/10 recommend.

If I could give negative stars I would. Website quotes a drive up unit. After waiting over 20 minutes for clerk to come back to the office, the process was long and AFTER I paid was told it was not a drive up unit but down two dark hallways. When I complained I was transferred to a unit at another location but then double charged!! When I called for a refund was told they don’t refund “admin fees” even though I literally never even opened the door of the first unit. Called the district manager and left a message and was never called back. Then I see after I have moved out of the second unit I was just charged again!! This place has HORRIBLE business practices and customer service. DO NOT RENT HERE, go somewhere else that will treat you fairly. Worst experience ever!

Refused to prorate the month of October after I told them I'm getting back into town on the 1st. Don't be fooled by the low prices and move in special you'll be burned by the fine print.

I have had bad experiences with storage units before, and was expecting to find the same service with public storage. Happily this was not the case. I got great customer service, and the girl I believe her name is Lindsay helped every step of the process. Thank you so much for your help!!

Lindsay was so great. Very helpful, really made it a wonderful experience.

Megan made my first storage unit rental experience worry free and simple. The service was with a smile and the environment was very comforting. All of my questions were answered honestly and professionally. She treated me like a top client instead of just “another” client. I will be recommending this location to family and friends.

MEGAN IS THE BOMB. My family needed a place to keep our grandmothers things after she passed away a few weeks ago and Megan was a doll. she answered all of our questions and was just so gosh darn sweet it was really exactly what we needed from someone helping us find a place for grandmas things. I highly recommend you ask for her if you need help. Just be nice to her because she really deserves it :)

Molly helped me out this morning to get set up in a new unit... She went above & beyond! Thank You! Megan, the assistant manager was great to call & welcome me to Public Storage!

Friendly, helpful staff overall great experience here.

Barbara was so helpful

Great facility! Great staff!

Megan M. Is absolutely wonderful. Her customer service ethic is outstanding. She is very informal and quick to help!

it my first storage, so far its okay. wish I had a light in my unit though.

Awesome friendly people

They are very safe storages and the attention of the barbara employee is incredible very kind and attentive

The best people work here!!!

Nice to store at a place that is always so clean and has great customer service.

Super amazing staff, kind and understanding with things that happen in life. I recommend these guys. Someone actually cut the lock off of my unit and they caught it immediately and replaced the lock and called me to inform me. 10/10 would recommend to a friend

The staff is friendly and nice and is fully respectful

Shelby is the manager at this location.she has always been helpful and friendly in meeting my storage needs as they have increased. she practices safe social distancing too.

I haven’t yet been able to pull up to my unit without having to park on the street and walk into the building and ask the staff to move their vehicle away from my unit so I can access it! It’s getting ridiculous!!

Best place ever

Sandy assisted in showing and processing my friends rental unit. SANDYS AMAZING..

Nura attendant there was awesome. She found a unit to save me money. Showed me several to make sure I was satisfied and even applied a credit from my old unit. I highly suggest this location with Nura if she's available.

Sandy is great

Thank you Shelby sandy

2020.02.01 - Storage was paid all the way through March. Found a place and was able to move in and tried to get everything out last night (01.31) but they close access at 9pm. So we finished up today, but they refuse to refund the month or even prorate for less a day. Check your options before coming here.

Have been using this location for years to make payments and Shelby make it easy for us and has always been very friendly and helpful.

Staff was very friendly and helpful!!! Great place I’d recommend it to all my friends and family!! Thanks again for all you do!!

Shelby was really great helping. Very friendly. I felt like I knew her , thank you

Fueron muy amables y te dan buenos descuentos en las unidades se los recomiendo una buena opción de renta la muchacha knos atendió muy amable

El zervicio es en verdad muy eficas y la ppersona son atendio con amabilidad y respecto

Will cut your lock off without notice

Thanks shelby you guys r awesome i will be definitely back and.recommendeto

I love public in kearns Shelby is my favorite by the looks of her you would think she is clowning around but she’s all bussiness thanks for the great service

Every time I come to public storage Shelby is very sweet and helpful

shelby was super helpful! & great price!

Shelby was awesome! Love working with her!

I have used this place for a couple years and have found them to be mostly rude and service is hard to come by, hard to find anyone to help, rarely someone in office. If you happen to be late on payment, within days you'll be threatened with fines and the auctioning off of your shed very rudely. In the couple years I've been there the price of my shed has doubled with no explanation just a increase every little while that your supposed to know about hitting your bill.

Most storage places are secure, offer easy access, etc. So the main thing that sets them apart is usually service and this one has great service as we were signing up for a unit. Friendly and efficient, we were in and out as quick as you could expect, with a lower rate than we anticipated.

Adrian is the best! He made my move so easy!

Adrian was nice during my rental process!

Everything was super safe

Great service and great price!!! Adrain was really helpful and friendly!!!

Me siento contento que me trataron muy excelente O’Hara’s que todo sean como el Adrián fue que ayudo

Nice and Clean Facility, Adrian and Shelby are very helpful.

They Keep raising the rent on me and I've been with them since 2017 .I'm offended by it and just because it's gotten way too high I'm going to close my storage account with them. I think when you sign an agreement and the beginning it should be upheld. And not go higher every so many months.

Great customer service and pricing!!

Not a very good place to store anything

I can't say I dislike this place I've never used this place it looks like a nice place

I love the customer service and very clean facility. Ive had nothing but great expirence with the staff. Rivky Bobby signing off.

I spoke with shelby today and she was a great help getting me an amazing deal on my unit!! Love this palce to store my things staff is friendly and welcoming and very knowledgeable

Travis was very helpful and knowledgeable. It was a simple process. I highly recommend this location.

Was running around pricing storage units and found that your location and prices were very satisfying. Thank you, you staff member, Narciso? I believe that was his name, was very helpful and went out of his way to answer my annoying questions. Lol thank you

Went in and was helped by the coolest guy. Super friendly, answered all my questions and was pleasantly fast with getting everything situated. I believe his name was Narciso? Not quite sure how to spell it. Great customer service!!

Shelby does an awesome job. Had lots of questions and she was very helpful.

Great place for storage plenty of security and inexpensive rates

This storage unit that I looked at was filthy dirty had oil and stains from some kind of an engine or car or whatever I don't know but the whole yard was just a mess

Our unit was broken into and a ton of stuff stolen. We to report it were basicly told too bad. We went to clean out our stuff and the unit next to ours was open. Just happened to glance in and saw my stolen dryer.

Easy in and out

This is one of the most friendly place I have been thanks for the help.

To pricey and cuts your lock off if your a day late

I would give zero stars if I could this place is a joke dirty and management sucks! I have never had this many issues with a storage place and I’ve rented them for the last 15 years!! Wouldn’t recommend them to my worst enemy!!! Power always goes out only in the building my unit is in almost every other time I’m there!!!!

Shelby was awesome. Very helpful and made it stress free. Highly recommend going here.

I was there with someone else.

Shelby is so nice

Shelby was So amazing! And super helpful.

Shelby was way helpful. I came down to see about a space and she gave me all the info I needed.

Always had good service and my stuffs always been safe

Barbara Was super helpful, very quick and polite.

Good place to keep my stuff friendly secure nice people

The customer service is great. the manager their is really helpful.

Very friendly service there. Good secure place to store your possessions. The only problem I had was that I had to put their insurance on my storage unit and pay for that and that should be optional.

The customer service here was amazing. Hopefully I don’t need storage service again, but if I do, I’ll definitely be back here!

Public storage out in kearns. Shelby and Alex were super helpful and really kind. They helped me through the storage unit I would need and walked me through the property's information and features. They were super kind, respectful and helpful.

Friendly service there. I didn't like that I had to pay for their insurance on my storage in order to store some possessions there. It get costly if you intend on renting a unit for more than a few months. Other than that, it is a safe and secure location.

Shelby is the most helpful young lady ,,,she’s a big asset to public storage 😃😄

I Absolutely love the staff Shelby is probably the nicest person I’ve ever met. The only thing I don’t like is that the storage and it keeps going up we started to think $59 and that was it for six months and then it went up to $94 and then it went up to $104 and now it’s $110, within three years. The only reason I’m really staying is because I love the staff Shelby is awesome. She helps the customers stays calm is the customer to calm down. And I have seen this in person so I am not just telling the story. Do you need to lower their prices. I have a 10 x 10 and I pay $110 a month. And this is October 2018.

Great service! Shelby is the best!

Very friendly, helpful, and clean. Excellent experience. Shelby answered all my questions, and was very professional and knowledgeable. I will use public storage for all my future needs. Thank you.

Make sure you leave a half an hour before the gates close or your locked in until it opens and no care given about it, managers don't answer those phone at that time or their door! Other than that really messed up policy not bad but that's a deal breaker

I've been renting a storage unit at Public Storage for a couple of years now, and I've never once had any problems with the facility or their staff. Shelby is very professional, kind, punctual, and efficient. She always goes above and beyond. I am extremely satisfied with the business and I highly recommend it to friends and family.

Terry was very pleasant and very thorough!

Shelby was sohelpfulandreallyniceandwasvery efficient she done awesome I would recommend everyone know to go there

If you are 1 month behind.... 1 month they send an email with a letter of intent to lien. Their late fee is as much as your monthly payment. This place is a JOKE! Stay far far away unless you are positive that you will NEVER have a difficult month or two and can pay exactly on time. They have NO leeway if its 1 day late its late no exceptions. Update: Found out they are charging a 48.00 lien fee as well. All for missing 1 30.00 payment. They are in the business of stealing property.

Very friendly staff. Always have smiles on their faces.

I have decided to rent a space. It is in a great location for me... very close and convenient. It is very secure. You can only get in with a security code which is the code you have to use to get out. There are security cameras that can see each unit. Once you get to you location you have to open a secure door with a code then open your locked door. The staff was very nice and helpful. All my questions were answered. The prices are very reasonable! I am very satisfied! I definitely recommend

We rent space here out of necessity. It is not a very clean location. Can't wait to get our belongings out of here. The space we needed only has interior access. It is extremely difficult to move furniture in and out because it doesn't have a roll up door.

Tammy & Shelby we're awesome! They were very knowledgeable and easy to work with!

Tammy was such a great help and friendly. Customer service was great!

Great people, great place!

Always enjoy coming in and love my amazing conversation with Tammy she is an amazing employee, keep up the great work.

Awesome!

Wonderful service. Everything was thoroughly explained. Would recommend to anyone looking for a short term storage unit.

Cheep prices go online for the specials

Good facility

Sandi and Shelby are excellent with customer service . Very helpful because of the service I have received I would recommend family and friends

Shelby did a amazing job in helping me feel comfortable with a big move. I couldn't have asked for any better help. Thank you!

Suckiest placein the world

Shely was very helpful and right to the point, we were in and out of there in no time.

How to make a payment?

Barbra was awesome. She took great care of me.

Barbra was a big help thank you for your kind service and recommend Barbra to everyone ty

The driving around in here is ridiculous

Price is pretty good. 10x10 unit Ill only need for a couple months. The first month was free too.

up to what time can you go in

They gate neves works and the front desk is always closed so if you need to talk to them you have to keep coming back until you get someone

I just recently got married and had to put belongs in a storage unit. I had already met miss Carter no relation and she made me feel comfortable.

Came in and needed a storage, Sandy was amazing and helped me right away. Would definitely use this public storage again.

I like the security of this storage, I recommend

There was a broken down car parked in front of the entrance when we went to move in. Cars parked all over in the super narrow paths, and dont even think about pulling a 26' uhaul in, cause the cars parked on the corners make it impossible to get out without backing straight out the way you came in or plowing over some rusty beater.

These guys were great to work with. The whole experience was fast and easy. I booked online and found the lowest price around and it was easy and no surprises. They also gave me the first month free! Linda was the best -so professional and accommodating! Shelby was super helpful and nice too! Overall great experience. Manuevering a big truck was a little tricky due to narrow roads but Linda and Shelby came out and helped us get out when we were finished unloading!

Shelby and Sandy helped me rent my unit today, They were delightful to work with and answered my questions completely and in a timely manner. I am satisfied with the unit and the entire experience. I will definitely return when I need storage space again.

Been with this storage facility for years, and even when I've had setbacks... they worked with me on making my next payment. Good customer service, affordable prices, and are very helpful when you need it... Thanks Public Storage..!

How many payments behind would it take to breach a contract and auction to begin

I walked in and asked if there was an available unit. Lynda immediately grabbed keys to show me some units. She was very outgoing and energetic. She answered all questions that I had. Shelby was also great with any questions. They were both very friendly and easy to work with. I would recommend Public Storage. I am happy that the gate has certain hours people can go in.

Shelby was fantastic and more than accommodating when getting me my unit. I felt super comfortable and appreciated her time and knowledge! Awesome service !

Had my storage unit less than one month and was broken into 2 week's of moving my family's good's into it. Stole wife's jewelry, baby clothes, camping supplies, a BCRich Bass guitar, ect. Then put there own combination lock onto it. Uuuugh why oh then they inform the police the camera is not functioning at this time. Inside job or someone's drug money. ? So hurt that trusting a storage unit company is not possible. Please make it right.

Fantastic storage unit and Linda was great. Easy to work with. Would definitely use again.

Tammy was a great help! Amazing got us a spot right away. Thanks tammy!

Chrystal was very nice and awesome!!!

It's friendly.

Friendly environment

Friendly and experienced service very helpful. Very knowledgeable. Friendly experience and environment. Location 24515 employee dezi. Great employee.

Linda was wonderful! Great prices very clean, she was very knowledgeable

I wouldn't even give this place a one star rating. They may be friendly but they are very incompetent. We had our storage unit broken into and basically emptied out. A 2+ bedroom apartment was in this storage unit. They either had several people with them or had a lot of time! They spent over 7 hours or more even several days to go through our unit. When we reported it to the owner she said "oh we have had a lot of break ins so it doesn't surprise me". To top it off they had cameras everywhere except in the aisle where my unit was. If you've had break ins why not have cameras everywhere?! Then we moved our stuff out and was supposed to get a prorated check for our monthly payment which never happened. Said it would be 7-10 weeks. We contacted corporate and they said it would get sent out and didn't. We went back to the original manager at the onsite unit and they told us it would be another 7-10 weeks. Still almost 7 months later haven't gotten the money back. We lost thousands of dollars and their insurance through the storage unit didn't pay for like any of it. Maybe 20% of everything. I wouldn't recommend this unit to anybody!!

I had no qualms with this place until the time came to pay my rent and discovered that my check bounced! I looked into why and discovered the person my wife spoke with here didn't input our cancellation request and kept our account open! We ensured we had all of our things out of their storage by 03/31/2017. Our banking records all of a sudden show a deduction for April's storage rent. We informed them that we cancelled and spoke to numerous representatives, only to be told, "Sorry. The person you spoke with didn't put it in your cancellation request and there's no way to prove that you were out by the end of March. You have to pay for April and there's nothing we can do" Are you kidding me?! Obviously, members of their staff are forgetful or neglectful of your requests, and it has now snowballed into an issue with paying rent for my new living situation. Gotta come up with a couple extra hundred dollars now in the next few days if I don't want to see a "Pay or Vacate" notice on my door, because this place decided to take a month's worth of storage rent when we CLEARLY provided instructions we no longer needed their storage or services and my wife and I were CLEARLY set the expectation that our account would be cancelled at the end of March. GO HERE IF YOU WANT TO BE TREATED INSIGNIFICANTLY AND EXPERIENCE DEEP PANG OF STRESS! IT'S AS SIMPLE AS THEM SAYING THEY FORGOT TO DO SOMETHING OR INPUT YOUR CANCELLATION REQUEST TO TAKE ANOTHER MONTH OF STORAGE RENT FROM YOU! You've been warned reader.

Very great lady working the desk fast and friendly got me in and out with smiles 🙂

Me and my brother Amos Ames have had are storage there for almost 3years know for the last year there is a Lady named Lynda who works there she deserves a raise she takes my payment almost every month I love going in their she makes you feel good about having your stuff there and safe she is always cleaning or taking payments every time I go in there this young lady deserves a raise cuz she works very hard this is the public storage in kearns thank you andrea ames

Prices are great and staff are great to work with.

First time coming in I had a great experience all the paper work was fast and easy, got great customer service on the phone and on location from Linda, she was fast, friendly, and funny. Linda is an excellent person to help you. Customer service like that makes everyone happy so I recommend coming here

The ladies assisting me were nothing short of spectacular. Very friendly! They took care of all my needs and answered any questions I might have! I'll be using them any and every time I need storage so long as this is the service I receive. Awesome!

Linda was very sweet and kind! She showed us the complex with awesome energy! The complex was nice and spiffy! The unit looked great!

Connie was very very helpful. She was polite and kind. Another customer came in and was screaming at her, demanding she be helped immediately. Connie politely took care of me and finished my rental. She did NOT jeopardize my personal info or make me feel like my business wan not important because I was not screaming.

This was the worst place i have ever been too. My husband and I had the smallest unit and they charge us so much. I will never be back ar this place.

this is the worst storage unit ive ever used. signed a contract for 26/month and now i am paying 46/month. the unit got broken into and stuff stolen and when i went to report it the only thing that the manager could say was 'do you have insurance?" i had over 500 rare cds that i had collected over the years plus presents from our wedding that we couldnt use because we had a smaller apartment plus my trade tools all gone and the best you could do is ask me if i have insurance? how was insurance going to fix stuff that you are emotionally attached to? they have the worst security ever. right now as i type if anybody is to visit the unit you will find that main gate to the unit have been broken for like the past 4 months and they havent done a thing about it so anybody just comes and goes worst yet i have actually witnessed people sleeping in their units. people pay the extra money for your peace of mind

Babrbra was amazing and friendly help with everything i needed

Had a really terrible experiance with christine I paid my rent and although I admit I was late a few times I always paid my rent and dealing with her has been a terrible experiance the last straw is when she decided to take off my lock which I had purchased from them as part of the rental agreement she cut it off and put two of there locks on it denying me access to my things and being able to move out before the next bill was due I was thankfully assisited by another on sight person named Connie who got ahold of the District Manager who has agreed to come and cut the extra lock off that was put on there for no reason but to be mean un professional . I thank god that there are other emplyees who work for the company who know how to conduct themselves in a professional and respectful way they need to re think there desicion on keeping Christine as there on sight manager she has gone to far and shouldnt be in her position if she thinks her actions are exceptable behavior !

Great customer service by Connie!!!

Christine, is the nicest employee. And all others are a very close second. Been here almost a year and enjoy all the kindness.

Christine was very helpful and quick o

Christine excellent and very helpful. I'd recommend anyone to come here

These guys are awesome. They are always very helpful. I was in a very bad car accident and was in the hospital for a week. That threw paying my bill on time. So ever since, I have been a month behind, which then puts a late fee on my account. I I know I am late so I just pay it. Today my husband stopped in to pay it and was low on gas and money. They waived the $20 so he could get gas to make it home.

The heavy set woman that works here is beyond horrible and I have no clue why this company keeps her! She called the police on me while renting here and tried saying i had not paid my rent. I had to spend my day calling people in upper management just to get my gate code to work so i could move out. Even the police said she must of been having serious personality clash with me

Great experience with Shelby! Shelby was super helpful and really friendly, made storing my stuff a little less stressful

Christine was very helpful. I had to change the size of the unit i had reservered and she was able to find me exactly what i needed.

Barbara was very informative and helped made sure to get us set up with the right stuff for our "move

Never had unit before. Tj was helpful. Just need unit for extra room. Was in and out. Thank you!

They called me the minute I put the order online, she showed me the units the same day, very nice worker

property manager was very helpful and knowledgeable. Helped me find the right sized unit for my needs

Most helpful employees by far.

I loved how TJ was very knowledgeable took the time to explain the prices VERY HELPFUL

I had a storage unit in a few places but I've never had an experience like I did with this location of Public Storage. I refer all my friends there and have them switch storages if they have a unit elsewhere. I'm moving in a month or so and I sure will be going right back to this location.

Convenient and easy

I use to worry about my personal belongings here in storage but with Kendra minding the storage facility. Worrying became short lived very fast. She is very knowledgeable with here responsibilities either by phone or in person she is happy to help in a courteous, friendly way and makes sure you are satisfied with the result of the issue(s). I have never gone in to pay my bill without a smile and a "How Can I Help You!" Kendra at the Kearns Public Storage is one big reason why I rent there. I hope Kendra is there in Kearns for many years to come. I won't be but I will refer friends, family and people in general as long as I know Kendra is minding the ship at the Kearns PS. Btw, I could put my belonging in other PS around me but I drive a few extra miles to were I feel my stuff is safe and the lady that assures me that...

I had a very easy going experience at this public storage. Kendra was incredibly helpful, she explained everything clearly and gave me all the knowledge I needed!! :)

Had a great experience with everyone we worked with. Great location and the prices can't be beat.

Kendra is awesome she comes in to my gas station everyday and asked her prices on units was very helpful

Barbara was awsome she went above and behond the call of duty they are a great place

Kevin was extremely friendly and helpful! He answered all my questions.

Kendra was very knowledgable and friendly in helping us get started

Kevin was very helpful and accommodated to get me set up quickly and easily. Simple, straight forward, and just what I needed.

Kendra did great! Very helpful

Kendra was awesome

Kendra was very helpful and gave me the exact info I needed.

Kendra was awesome. She was very helpful and super informative.

Kendra was awesome, very helpful!

Kendra was awesome. Very knowledgeable and friendly.

Kendra was easy going answered questions quickly easy access to storage unit

Kendra is awesome very easy to work with

Kendra is very knowledgeable and awesome great customer service

Kendra was very polite and knowledgeable. The unit was in good shape and very clean.

Kendra was a lot of help & nolage of what i needed

Barbara helped me get all my paperwork done. I was pleased with how she explained everything and she was very helpful and went through everything so I had a good understanding of Public Storage. Thank you

Kendra was very helpful. Great experience!

Very friendly fun to be around awesome to work with kendra is awesome ;)!!!

Kendra was very helpful

The manager Kendra was very helpful in explaining everything. Very easy move in process. Everything was done within a few minutes.

This storage facility is the most affordable and efficient the manager goes out of his way to accommodate yoursspecial needs I've been coming to this location for 2 years

kendra was extremely, helpful and pkeasant to work with.

Helped me recover from flood in rental. Very kind and concerned for my belongings

Kendra was helpful and friendly, I greatly appreciate her help!

Kendra was awesome

I came in for storage for more space in the house and had a good experience.

Very friendly

Kendra and Amanda was awesome

Amanda and kendra were really amazing, professional, and nice thank you so much

Kendra was very helpful

Kendra was very helpful and called me when I forgot to lock my unit up I would recommend this place to my friends anf family

Wonderfully easy. Connie made things smooth.

Great staff, the manager Kendra was awesome and willing to help. Nice clean units and well priced.

Excellent customer service, was great! "Can't make that pen a torpedo" haha awesome. Very friendly.

Love dealing with public storage and Kevin who is exceptional at what he does.

Kevin is awesome, great experience. Have not used storage in over 20 years. Great customer service.

kevin was very helpful and friendly he answered all my questions, made me feel welcome when i came in

Kevin day was great with his customer service and they got me a unit right next door to where I needed to be I had excellent service was excellent at what he does

Dustin was really awesome. Very helpful and explained everything about moving my stuff in. Great Service.

He was nice and explained everything well

Dustin was very helpful in describing all the iins and outs of acquiring a storage unit.

The staff is second to none!

I had a great experience renting this space. Kevin took the time to get me all set up and showed me everything! I was impressed with the ease and convenience. I have enjoyed my experience with Public Storage and I will be using them for all my storage needs.

Dustin is awesome and very professional thanks

Awesome very helpful

Dustin is awesome and tries his best to accommodate our storage needs and lets us know upcoming events and changes to storage facilities and changes of policy

Dustin is a really great person to work with. Very friendly, always willing to go out of his way to help.

It was fast and ez.

Great experience great customer service. Will recommend to my friends

Was willing to stop and talk to us self

Dustin was friendly & helpful in my renting the size I needed.

Dustin has been the most greatest customer service person I ever met if I had a buisnesz I would hire him in a heartbeat

I have used this storage facility since June 2013. I was out of work until November and had a hard time making the payment; Dustin was always friendly and would call and give a friendly reminder that my payment was due. Once I was short by $.40 and he covered it and said not to worry about it. Dustin knows me by name, and he is always friendly whenever I go to my storage Dustin always says, "Hi Paula, how are you doing?" and we have a friendly conversation. Thanks Dustin =)

great place used them for 3 years.

Dustin was personable and proficient. Helped me with everything I needed.

I find Dustin to be very helpful & friendly every time I'm there. He has great customer service

We like public storage my family has been using the same public storage for years and now I and my husband have our own unit. All the people are great and helpful, Dustin is the one who usually is there when we come in he knows who we are and always ask how we have been even though we live on the other side of the valley we are willing to travel to this location because of Dustin and his staff

The best storage in the valley. Great prices. Great stuff. Specially Dustin his awesome

My wife and I have used this location many times in the last 11 years. We have never had any issues with break-ins or with management. Recently we needed them again while being between houses. Monica is a step above the managers over the last 11 years that we have dealt with. I would recommend this location and Monica to anyone reading this review. Tell Monica that Karl sent you! I know she will treat you well. Thank you Monica for taking care of us. You have been very helpful and friendly and we, the Taylor's, appreciate it!!!

Kevin is awesome. He was very friendly, helpful, courteous and answered all my questions. Great service! Thank you Kevin.

Dustin is the best manager you've had@

Dustin is awesome. He goes out of his way and helps people with there storage. Just the other day I went get things out of my storage and it look like someone had missed with it, told him about it and he prompt up a took action an d said. He would keep a watch for it. now that's a awesome manager. Thanks Dustin keep it up. We have ur back.

Dustin was a great help in setting up all the paper work.the space could use wider opening and a ramped enterance.

Geoff was awesome and super friendly. I couldn't be happier with my experience.

Dustin was very helpful and professional.