Public Storage Self-Storage Units at 19230 Blanco Rd, San Antonio, TX

Visited on Friday 9/1/23 and had the pleasure to be assisted by Adrianna. She was very efficient with paperwork and so friendly.

The unit is good, like a lot of other storage units. Where this place differs is the customer service. I had lost my keys during my move and was stressing. But when I spoke with Gabby she gave me several options and I believe she was really looking out for me. Great interaction and made my move more smooth.

My late husband thought that we would get a storage in case our apartment doesn’t fit everything in it!! He thinks things through and just does everything without even being told. He only lets me know what he is doing ? He always make sure that every decision that he is making that I am involved or aware of! I know this isn’t a review regarding my late husband … but I say that to say this ? He sure thought everything out before we moved here and this storage unit is like 3 minutes from my house… bc before he even told me that we were getting a storage unit I told him NO! 😩😂😂 Although the prices are going up ? it is very convenient for us. The storage unit is kept clean. It is in a very nice area. Since he passed, I never had an issue with the staff, bc he made sure I was on the account! It is I believe open 24/7 ? I’m not really sure ? I would think so bc if you have your own code I’m assuming you can get in there anytime!!! This is only for now.. until my house is ready! Until then… they are pretty awesome!!!

Thank you Cam’Ron for helping me on such a terrible day!

Here is the break down for my 1 star rating. They don't prorate at all, even if you start the last week they will charge you for the whole month. So that's on star down The AC never works. Despite how many times you turn the knobs to activate the AC they never work, so if you are putting things in better make it quick. That's another star down. When I initially started my lease they forced me to get a lock, I wasn't happy with all their ridiculous fees, so adding the lock was the cherry on top. When I called customer service to customer service stated to go to the front desk and return the lock and ask to void the insurance. Well the whole week I tried to go there was nobody around. So I was forced to accept the lock and insurance. They will say 1 month free but in reality they will get their money back with bogus fees, and adding the lock. There goes another star. The app does not work properly. It has way too many bugs, it doesn't work inside at all. It is pointless to use it from the beginning. Since it verified your credentials it should store it under the cache memory but it has to connect every single time in order to use it. The storage itself is not what they advertise, I will post pictures of the lies of space they advertise. In my storage there's a huge beam that sticks out. On the door there's a lip that won't allow you to close the door, so don't think you have space and by being behind the door line you will be good to go. I'm glad I didn't have furniture by that area,if not it would have damaged it. That is the last star down

I don't even know where to begin on how terrible this experience was.

Mari was very kind, straight to the point, and maintained excellent professionalism. When I got there she was busy with an angry customer on the phone but never lost composure. She told me about pricing and I wanted to check accessibility but she was really kind and had a good positive attitude, even after dealing with a difficult customer

Came to the store today on Blanco Road today in San Antonio and Jacob M was extremely pleasant and helpful with all my needs. He was so patient with me and explained things thoroughly to help me and I didn't feel rushed. Thank you so much Jacob! [ Add photos

Been using this company for a while now and I must say in the last 3 months it’s really turned around and improved. Maria is super friendly and helpful. Always has a smile and ready to assist you. The grounds have been kept up with and everything is looking better and better. I will definitely be recommending this location to my friends and family!

Mari was so kind and helpful..she is very knowledgeable answered all our questions to our satisfaction!

Clean property and very helpful staff!

One of the bigger locations Mari helped me through the process easily. Highly recommend location very clean.

Mari was very helpful and check in process was excellent!

Visited this location Mari was a great help. Will be back.

I do not have a storage unit, but is very expensive

Jake was very helpful and courteous. I only needed a unit for a month and he kindly held the size I needed so that I could make sure that it was available and keep my charges to one month. He called and followed up with me on several occasions.

Just moved and needed storage for furniture I had no room for. Ive never rented before but Serena was sweet and informative in the process and made sure I had the right size I needed.

Horrible. go elsewhere. signed up for a 10 by 30 unit for just over $300 a month, Within 5 months they raised the rental to $480 and apparently the renters have no recourses. Part of fine print on their contract states "they can raise the rent by as much as they wish and at anytime they wish." Fraud Update: On sep. 26th, A lady name Holly called me from Public Storage office and readjusted my rate back to what it was when I signed up. Thank you Holly, its nice to see when a company cares about customer reviews and concerns.

It was easy to rent online and have everything set up before my first trip. I love the location and the staff is so friendly. Love the app for easy access

Esther was my customer service rep & she was so patient & thorough. I took a couple days to actually get in & finalize my paperwork but there was no hassle & they accommodated every need & gave me helpful information so I could know all my options. I've used Public Storage before & I will again if need be

Serena was extremely helpful and made sure we were happy with the size of the unit before paying. She told us all the information that we needed to know to ensure we felt comfortable this location is extremely secure!

Very clean. Staff is very professional.

Russell was extremely friendly, courteous and professional. Definitely would recommend this place. Feel secure storing my personal belongings here.

Horrible experience so far they've upped the rent on the unit by 50.00 since they've taken over Extra Storage Space I'm moving out tired of their Greedy selves

They were a great company under the Extra Storage name. Now that Public storage took over, they are quick to change the lock and threaten auction the first second a payment is missed. They will cut your lock and make you spend $25 on a new lock. They raised my rent by $20 with their new contract. The sales rep in office is not helpful. Would not recommend. Wishing they would have stayed as extra storage, I never had this issue before.

Nice and clean

How is Public Storage well I had to move my stuff out of my storage because I helped a gentleman take some belongings downstairs not knowing he broke into a unit and because I helped him I got kicked out of my unit and had to move all my stuff in 3 days all because I help the guy not knowing that that was his unit with some belongings downstairs so I guess that was a crime helping somebody with some belongings he needed to take downstairs....

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Everything was explained to me up front and leasing the storage unit went well. Holly was very professional and I'm grateful to her and her staff. The price of the unit was below what I found at 2 other rival locations along the route that I needed and the move-in special was what sealed the deal. The app and the website seem well built and very user friendly and setting up the auto-pay feature will give me peace of mind. Looking forward to moving my stuff into the unit in a few days.

Im only giving this place one star because it does not give me the option to put none. I am so unhappy with this company when it became Public Storage. I was very pleased with every aspect of Extra Space Storage. They had wonderful customer service, building was always kept up and clean. The hours were fitting to people that work odd schedules. Now all of the things I was grateful for has COMPLETELY CHANGE with Public Storage. 1st- my unit was reasonably priced with insurance and all before the change, now its the same price but with out my insurance. Which they NEVER called about when switching companies. 2nd- The due date has changed to the 1st of every month instead of the 14th like before. Which is fine but when they told me they were going to prorate my amount from 130 to 80 since I had to pay again on 8/1 when I just paid on 7/14. Which is completely fine with me. But now they are switching it up and saying I owe 249. Which ISN'T the case at all. 3rd- I've called over SIX times to reach a property manager and not one single call back. 4th- Also to mention items in the unit are starting to MELT. My father recently passed away and I have a lot of his belongings in that storage unit.. my sentimental belongings are melting due to their "climate control not being controllelI've talked to the woman at the front desk about this issue as well and stated she will have her manager call me. 5th-Again no phone call received or call back.I'm a very understanding person and have never written a negative review before in my life. But this is completely uncalled for. Please save your time, money and headache and do not rent a unit from here.

New to storage was unsure about the whole process but the gal in the office was a doll. She was very patient answering all my questions. Location is nice and very clean. Looove that carts are available makes moving my items so much easier.

What is your biggest size unit ??

I recently moved some of my things into this location. The staff as extremely nice and helpful. I was able to communicate what I needed to store and go the best advice along with the best price.

Great staff. Well maintained and designed. Climate control is great. We appreciate the extra security measures and lock options.

Good pricing, very nice, new, and clean. Cody, on site, was super helpful. Very good experience.

This a very nice clean storage facility. The manager Cody is very helpful. Our family is moving to Texas and with choosing Extra Space Storage our move will be a successful one.

I had to find a place very quickly due to some unexpected circumstances. I found Extra Space Storage on line over lunch and had the space instantly. The facility was super clean, well lit and easy for me to gain entry. Rolling flat beds right inside the door made the move seamless. Great experience!

Great service and clean facility

Very pleasant experience. Would do it again!

We initially called the store location on Blanco and Huebner Rd and spoke to Bernadette. She was very helpful in helping us select the perfect storage unit for our needs. She was knowledgeable, efficient and super friendly. We are very happy customers ! Thank you.

Cody was extremely patient with my wife and I. Very professional and helpful. We were pleased with the cleanliness of the facility.

This place is great. Incredibly clean, safe, and easy to access. The staff was great to work with as well and made the process really easy for us.

Very clean, staff is very nice and informative. Affordable prices

Cody was a pleasure to work with. He was very informative, kind, and furthermore, took the time to answer any and all questions I had pertaining to the storage unit & building. His customer service exceeded my expectations & I couldn’t be happier with the space & location. The company’s customer service is just as exceptional! Glad I found y’all! I’ll definitely be recommending this storage to future friends/family. Thank you & Happy Holidays!

Clean, well lit, safe. If you're looking for the cheapest option, look elsewhere. However, the price is competitive and the best bang for your buck.

Great location. Great people in charge. Keep up the good work!

Very clean and easy to use. I set up my account online, and have not had to go to the office once. Great service and reasonable prices.

Great customer service!

MS Naumir was fantastic went trough all process and price is really affordable thanks you

The process was fast and easy

Joe was incredibly accommodating and helpful through the whole process. We moved from Indiana to San Antonio and needed a storage place. From the first contact a month prior he made me confident that we picked the right place. Clear communications and steps for getting setup plus he remembered me by name each time I called to check in. Those little things go a long way, and all this goodwill I felt was before seeing the facility. Its gorgeous and has all the security and climate controls one would hope for. Plus customary carts to use for loading. I will hope to be in an area that had an Extra Space Storage for the rest of my life because it would be hard to go back to anything else.

Renting a storage unit was easy and very simple to do. Facility is VERY clean and secure. Alex, the assistant manager, was very helpful and friendly. I’d highly recommend using this location.

Nice clean property with a great prices. Joe was extremely helpful and efficient getting me set up "touchless." The process was amazing as I requested a unit online and was called back within a minute or two. We discussed my needs, set up an account and Joe emailed me a link to do electronic document signature. We were done in ten minutes, my code was active, my lock and keys were waiting for me in the unit. I just don't think it gets any easier than this and the units are new so they are super clean as is the rest of the property.

I highly recommend using Extra Space Storage! The building is fresh and clean, and Joe at the front desk is extremely helpful. I had a unit both outdoors and indoors and my experience with both are wonderful!

Poor customer service! I forgot my driver license at home. Had my ID with me. Gentlemen lecturing me how it's illegal for me to be driving without a driver license. Wasn't there for a lecture trying to rent a storage.

Easy to rent! Competitive prices. Very clean and easy to access! Hours are great and unit are high and spacious. Great experience

Great facility and even better service from Joe.

Naimir, was very helpful with the setup of my new storage unit. Highly recommend this facility it is clean and brand new.

Very Clean, very friendly staff!

Very clean! Naimir was very helpful and informational.