Public Storage Self-Storage Units at 19230 Blanco Rd, San Antonio, TX

Great service by Gaby , highly recommended.

Derek was amazing and super helpful!

CameRon helped me secure a unit at West Ave fast and easy and is a very nice employee

Received wonderful assistance with Adriana and Gabby over the phone! They were able to assist me with getting the best price for a storage unit. Outstanding customer service!

Adriana very helpful with explaining everything how to add a space, grateful she was here to help me! Happy I am saving money! Thanks!

After two year of dealing with major issues with this facility. John was able to solve everything with just a phone call. In reference to my previous review. Thank you so much! That was so easy and it took writing a bad review to fix my issues. He said from now on he will be able to help me with issues that hopefully do not occur!

I love this facility , I am vacating as of today but I enjoyed storing here never had an issues. Cameron is the property manager and was always so nice and respectful. Will recommend to friends and family.

Rented with Cam today , I traveled from Brownsville Tx and was looking for a secured facility to store my items. She took the time to walk the area , disclosed great security features. Easy sign in , easy seem less registration process. Was great to stop here and have everything I needed including boxes, tape and more. Got a great memorial sale ! Great customer service thank you so much.

Derek was incredibly helpful, knowledgeable and courteous.

Cam was great !! I was a late walk in and she helped me secure a 10 by 25 with 2nd month free ! Great prices and great customer service. This was my first rental and it was such an easy process thank you so much for taking the time to complete my rental.

It was great! Can helped me in so many ways , with a smile on her face! Thank you!

Rented today spoke to cam she was able to find me a cart and give me wonderful service !!!

Derek was the best and was a lot of help in the moving process. Best storage facility for the money

Cam helped me out super quick & easy!! love the service here & there's always a push cart available.

Cameron was so helpful in the rental process! She made the experience great. I loved her energy!

I love the facility...it's clean, easily accessible and the climate control is perfect.

When I first obtained a storage unit here nearly a year ago, I had nothing but good things to say. Russell was extremely friendly, courteous and professional. The facility was clean and secure. Fast forward to today. (3/6/2024) My storage fees have risen nearly 100%. April 1, 2024, I'm scheduled to pay twice as much as I did on April 1, 2023. They claim that in the agreement rates can be changed at anytime, but that much? Ridiculous! Needless to say, I'll have my belongings out and into one of their competitors before then. Not sure what the rate increase is paying for, but it's certainly not the cleaning of their restrooms! SAYONARA, ADIOS, GOODBYE!

Elevators suck.

Prices started at 40 a month and increase every 3-4 months. By the time it was over a 100 dollars I have had enough with their greed. I called to cancel and I had until end of month to vacate which I did. The day I finished clearing out, I spoke to someone on property who told me to take my lock and leave the door open and that was all. Yet, they still charged my card in January. I even had someone from the property call me yesterday to say I was late in payment. I disputed the charge with my bank because clearly they don't know what they are doing.

Cameron is great at customer service!

Used to store here great prices and understanding staff

Came ‘Ron helped me replace my lock on my space unit and talked with me with great customer service during difficult times . Great to see happy employees who care for customers

CameRon helped me move from a different company to public storage and showed me better prices and better servive. Will recommend to family and friends (:

Agent Camè, Was fantastic Very knowledgeable and helpful

Great prices and nice staff here willing to help.

Very clean and bright place. Temperature controlled. Just wish it closed later than 9pm.

Alex gave me a very good service! 👍🏻

Joaquin is your go to man. Was very helpful and very customer oriented. This location is always very clean, has a good temperature and the carts are almost always available.

The door locks at 9pm even if you are in the middle of moving item, they will not let you back in. There are No signs posted anywhere on the building so if you aren’t aware, you can be locked out or inside mid-move. The customer service is non-existent. They don’t care because they are making so much money on the hidden fees with this dump.

Came’ Ron was awesome. Excellent customer service and explained everything in detail. A+ service.

Cam helped me with my rental and was awesome !! Good customer service will reference to my family and employees !

Visited on Friday 9/1/23 and had the pleasure to be assisted by Adrianna. She was very efficient with paperwork and so friendly.

The unit is good, like a lot of other storage units. Where this place differs is the customer service. I had lost my keys during my move and was stressing. But when I spoke with Gabby she gave me several options and I believe she was really looking out for me. Great interaction and made my move more smooth.

My late husband thought that we would get a storage in case our apartment doesn’t fit everything in it!! He thinks things through and just does everything without even being told. He only lets me know what he is doing ? He always make sure that every decision that he is making that I am involved or aware of! I know this isn’t a review regarding my late husband … but I say that to say this ? He sure thought everything out before we moved here and this storage unit is like 3 minutes from my house… bc before he even told me that we were getting a storage unit I told him NO! 😩😂😂 Although the prices are going up ? it is very convenient for us. The storage unit is kept clean. It is in a very nice area. Since he passed, I never had an issue with the staff, bc he made sure I was on the account! It is I believe open 24/7 ? I’m not really sure ? I would think so bc if you have your own code I’m assuming you can get in there anytime!!! This is only for now.. until my house is ready! Until then… they are pretty awesome!!!

Thank you Cam’Ron for helping me on such a terrible day!

Here is the break down for my 1 star rating. They don't prorate at all, even if you start the last week they will charge you for the whole month. So that's on star down The AC never works. Despite how many times you turn the knobs to activate the AC they never work, so if you are putting things in better make it quick. That's another star down. When I initially started my lease they forced me to get a lock, I wasn't happy with all their ridiculous fees, so adding the lock was the cherry on top. When I called customer service to customer service stated to go to the front desk and return the lock and ask to void the insurance. Well the whole week I tried to go there was nobody around. So I was forced to accept the lock and insurance. They will say 1 month free but in reality they will get their money back with bogus fees, and adding the lock. There goes another star. The app does not work properly. It has way too many bugs, it doesn't work inside at all. It is pointless to use it from the beginning. Since it verified your credentials it should store it under the cache memory but it has to connect every single time in order to use it. The storage itself is not what they advertise, I will post pictures of the lies of space they advertise. In my storage there's a huge beam that sticks out. On the door there's a lip that won't allow you to close the door, so don't think you have space and by being behind the door line you will be good to go. I'm glad I didn't have furniture by that area,if not it would have damaged it. That is the last star down

I don't even know where to begin on how terrible this experience was.

Mari was very kind, straight to the point, and maintained excellent professionalism. When I got there she was busy with an angry customer on the phone but never lost composure. She told me about pricing and I wanted to check accessibility but she was really kind and had a good positive attitude, even after dealing with a difficult customer

Came to the store today on Blanco Road today in San Antonio and Jacob M was extremely pleasant and helpful with all my needs. He was so patient with me and explained things thoroughly to help me and I didn't feel rushed. Thank you so much Jacob! [ Add photos

Been using this company for a while now and I must say in the last 3 months it’s really turned around and improved. Maria is super friendly and helpful. Always has a smile and ready to assist you. The grounds have been kept up with and everything is looking better and better. I will definitely be recommending this location to my friends and family!

Mari was so kind and helpful..she is very knowledgeable answered all our questions to our satisfaction!

Clean property and very helpful staff!