Public Storage Self-Storage Units at 16639 San Pedro Ave, San Antonio, TX

I absolutely love Terri ! She has been helping me with my unit for over 6 months , by far the kindest employee.

Super.clean and very friendly staff. Terrell is amazing and knowledgeable. Always helpful and easy to find. Super approachable. Excellent experience. Will always be our first xhoice when needing storage.

Denise was great and assisted us with prompt service and kindness!

Denise was really kind and awesome! She was able to deal with an extremely rude customer calmly and professionally, and I was very impressed. She really made my experience much better!

Denise was a great help, she had a great personality & the office and everything with it was clean, she handled a very rude customer with kindness! she also wrapped my friends bloody finger lol

I love Mrs Denise she was kind reassuring and never had us feel unwanted she made our day I would go far and beyond for Mrs Denise much love. Thank you public storage for a wonderful warm individual. Annette

Prices are too high for what you get

I love Denise, she’s helped me move into two units now. My initial unit and now my upgrade! Always so helpful and accommodating! 10/10

Denise was a huge help and guided me to the best storage unit for my situation. Great service!

Denise was very helpful and knowledgeable. The online system was very helpful as well after hours.

Terrell at PS San Pedro is awesome!!!! I, very boneheadedly, managed to leave my storage unit open with lots of valuable items, exposed for the taking and she very kindly called me right away to let me know of my error. And she had already put a lock on the door to prevent the possibility of theft. Hugely appreciated!!!

Storage manager is the BEST !

Denise was very helpful and helped with all my needs!

Denise was great help!!!!

Great service, Denise!

Very helpful! Denise was able to show and explain to me all the questions I had. Good customer service!

Great customer service, Adriana was very helpful.

Bueno

Excellent service! Denise was very helpful.

Everytime I enter this location I am always greeted warmly by Denise. She is very helpful and professional about her job that it makes you feel welcomed as a customer.

Met with Louis regarding an online rental request I submitted. Louis went above and beyond the call of duty and took the time to answer all my questions. His customer service was impeccable! Keep up the great work Louis!

Great place to rent storage from.. Luis in front office was very helpful very friendly.

Denise is AMAZING! Very friendly, knowledgeable, outgoing, and informative! I just moved back to Texas and needed to know how to get back into a storage unit (I had a Public Storage unit in Florida) and she helped me get ready to get set back up. Thank you!!

Denise was very helpful and professional she answered all my questions.

Denise was great giving details to the storage. She was excellent at customer service. And pleasant to talk to. Great job.. I would recommend this location to anybody because of customer service…

Denise is amazing and is so helpful. I have had the best experience and love the location :)

Staff are pretty rude most of the time and the "climate controlled storage" tarnished my silver and made all of my clothes smell musty after a few months of storage. Not to mention one of the staff tried to lie to me about not having a dolly on site to move large furniture items. Not sure what her motivation was for that but it felt pretty rude.

Great service! Denise was very helpful and also very nice. Helped us get into a storage unit quick.

Denis Was exceptional, great facility and great people. I'll always do business with great companies like Public Storage. All the best Greg

Very professional, a great place to store your stuff for a good price. If you're ever here, Denise is so helpful!

Denise has been very helpful to me through lost keys and late payments and always had quick service.

Louis helped my with storage utilization and planning I felt more comfortable with his plans than mine Great staff!!

Denise does such a great job that I have to come all the way to this location just to deal with her. I am very pleased with her assistance.

Quick and easy. Myers was very helpful and informative.

Today i went into the location to look at sizing of units, i did not do a rental today but i will be back just because of the level of service and confidence Myers gave me. He was very helpful and informative on the lockers!

Denise was very helpful, energetic and have great personality. She helps us by giving all informations we needed, to finalize everything. She showed us the unit and got our perfect size storage same day. My husband and I, had a great customer service experience and satisfied with Denise friendly approach. It couldn’t be any better. Thank you so much Denise! More power to you, she’s a ROCKSTAR!

Great experience and Denise was very helpful

Denise was great, fast service. Even let me see a storage unit before purchasing

Denise was wonderful

Nice unit and Denise is very helpful!

Denise was friendly and professional. She let us know what the specials were and signed us up for our new unit. We got a tremendous value with a convenient location right off 281. The mobile app allows us to open the gate and manage our account from our phone. All of these things helped us decide to make Public Storage the place we wanted to rent from.

The manager was very friendly and helpful. Not like other places.

Very Clean Well Kept Facility.

Denise was very helpful with all the information we requested.

Denise was very helpful and professional she was pleasantly friendly,the place is closed to where we live and the hours it's open is very helpful.

Never went inside did everything on phone.

Denise was very informative, professional, courteous, and kind. The property was very clean and maintained. I am very happy that I chose this property over another that was closer to where I live.

Great great location and price! Denise is wonderful. Helps make moving easier! Definitely recommend.

Received great customer service from Denise! I will definitely be recommended and using this location!

Great system and process for sign-up. Needed rental today and they quickly signed me up! Denise the manager was friendly and professional.

Denise gave us great customer service and very helpful with everything we need to get done.

BEWARE!!!! This Public Storage facility has a MAJOR RAT infestation even in the climate controlled units. Rats completely destroyed my furniture. The manager lives on site & knows the units are infested with rats but continues to rent them out.

Kathye was wonderful in helping me with all my questions and had great customer service

Good place to store your junk

Denise has been great.

Denise was very helpful and answered all my questions. I highly recommend this place.

Good customer service and decent prices. Their payment system takes a while to get use to due to the way they need to be paid on the first of the month. That is regardless of when you moved in. Wish I did not have to get out of my vehicle to get in. It's not like that on the way out.

Denise is the most wonderful ps rep I've ever met !!

Denise is a consummate professional and very accommodating to her tenants. The facility is clean and well maintained. Very pleased we found her location!

Nice and really good special

Leon was very knowledgeable and friendly! Will definitely recommend!

Denise was extremely helpful and personable! Always great when you are coming from another state and are tired, to get someone who is warm and accommodating! Thank you Denise! Also, the unit was clean and easy to find.

They used to only raise rates once a year now its at three months. They get you moved in with a fair deal then out of the blue they jack up your rates. Not ethical business practices.

Great experience and personalized service when I rented a large storage unit for my new business! Highly recommend using this location if you need a storage unit

Place was clean but good luck with getting moving trucks in, lots of Tight turns, we had to do a lot of stuff just to turn, barely made all of them. I do not recommend this place if you get a unit in the back and have slot of stuff there is little to no room for the trucks. The magnetic locks on the doors didn’t work either and it smelled like dead rat in one of the hallways

Denise is amazing and is so amazing. Very helpful. Facility is very well maintained

Came in to buy merchandise and Denise was very helpful. She restored my faith in excellant customer service. Helpful and friendly are are commodity these days and very refreshing to run across a jem like Denise!

Denise was so nice and helpful! She made the renting process unbelievably quick and easy!

They raise their rates way too often and way too much. One of my two units they raised the monthly price 70% in one shot. And that price increase was within 6 months of my original rental date!!!! Their Corporate is very unreasonable. No Military discount on Military USA! What???? Would never recommend Public Storage!

Awesome experience, Denise helped me out and was very nice and sweet. Will be back!

Great service

Great place no problems

Denise Is Amazing! she’s Helpful. & knows the property like the back of her hand. This place is Awesome!!!

Good location, good prices

Denise was really helpful from start to finish. Even tho the reservation being in my name, she took care of my wife and got everything handled just right without a hesitation. If you want a good experience during this moving your good thats always stressful you better come see Denise. Thank you so much for taking care of us

I had a great experience here. They were very flexible when I missed my first appointment, and they were able to upgrade me to a bigger unit when I figured out that I had too much for the smaller one. And it was no fuss. Britney was very polite and kind and I would definitely recommend these guys to anyone.

Denise

Britney answer all my questions and she was very helpful. Thank you

Great place! Every time i stop by i am always greeted and get a welcoming into the store and am treated with excellent care! BY FAR the best PS I've rented from! Thank you

Britney was super helpful showing me my new unit and helping me with check out!!

Went in to check prices for a unit and meet a friendly young lady named Britney. She was very professional and helpful, she answered all my questions. I will definitely be coming back.

This was the best experience! Denise handled everything fast and with the best attitude considering I made it in in the last half hour. She made it smooth and simple, had it all ready for me to go, and after the move out the apartment from a third floor, I literally couldn’t have asked for an easier process. Thank you Denise!!!

Britney and Denise are the best! They handled my time with this storage facility with exceptional service! They answered all questions throughly and with a positive attitude! Gonna miss chatting it up with them! Give them a raise ;)

Denise was great, helped me get everything set up quickly and easily and accurately assessed my needs. Had no issues the entire time I rented a unit, and Britney helped me with my moving out process efficiently. Would recommend this location over others.

Great customer service! Friendly, quick, easy and great price!! Britney was awesome!

Great folks. Helped me with getting a unit today. When another place was closed. Access hours are very good for working folks. Very clean and well lit. Ive used public storage in Austin. They are very professional. Cant go wrong. The price was excellent.

Nice clean and Half the price of my previous storage unit, so I moved my stuff to this Storage unit.

I am not a customer here, but I stopped in to use the restroom and the staff was incredibly friendly. The office is clean and welcoming and the whole place seems very secure. If I ever need storage I’d be more than happy to return and store at this Public Storage with Denise and Britney. :)

Britney did an amazing job! Service was very courteous and informative. And the price was the best in the area!

Denise was so friendly and helpful setting up my new unit. It was quick and easy and I got the best bang for my buck!

Absolutely the best choice. After spending significant time searching and checking - I found THE BEST. Not only did I find the best price, I also found the best service. The office staff is friendly, attentive to detail. The facilitate is clean and well maintained. Plus, they offer air conditioned units.

Great customer service. Very helpful.

Britney was amazing! She answered all of my questions and got me situated! If I ever need storage needs, it will be with Public Storage. Thank you Ms. Britney!

Had a great experience as i went to check in for my reservation, Britney was a great help and would recommend to anyone

Britney truly went above and beyond today; kind, pragmatic, and thorough, she provided an experience that easily superseded any expectation that I had carried in with me. Thank you for helping me!

Very helpful staff!

Denise was amazing very friendly and fair prices highly recommended

Denise was extremely helpful and lovely to work with!

Britney offered Great service! quick, explained everything. I would reccomend

So far so good

Site is clean and well kept. Clerk was helpful and pleasant. Prices good and terms easy to understand.

Fast friendly and very reasonably priced .AJ was extremely helpful

Denise was very helpful, knowledgeable and made the whole process go very smoothly. Am happy to do business here!

Stopped by to price check storage units last Sunday. Denise and Britney were super sweet and answered all of my questions. If my situation calls for a Storage unit, I’d be happy to store at this location.

Was very helpful & polite I rented a unit today for my transportation

AJ was quick and knowledgeable. He was able to help me find what I need and was very nice. I highly recommend this location.

Great service, Denise was really friendly and welcoming

Had a wonderful experience, A. J. Helped me out and waited for me. I strongly would recommend this place. Very professional. Thank you so much

Denise and Brittany are always helpful and friendly. The property itself is clean and well maintained. I'm in and out of my storage unit all the time and never have any access issues. Would definitely recommend.

Denise was super friendly and helpful!

10/10 I needed a small storage unit for just a short while and was so happy to find Public Stoage. They charge on a month by month basis, which is extremely helpful if you are moving/reorganizing/remodeling and not sure how long you need, but don't want to get stuck in a 6-12mos contract. Fantastic location, easy access to the units, and the best month-by-month rates I've found in this area of San Antonio. Britney was very helpful and made things super easy moving in. Thank you!

Great staff!

Denise and Britney were always extremely kind and helpful. I would use this facility just because of their professionalism and dedication to helping out their customers.

I came from Kansas City straight here. I was given the recommendation from my sister. I must say that the service was superb...10 stars well deserved but only 5 available to give. Britney was polite, kind and vey sensitive towards my needs. I was driving for 11 hours, hot and a bit silly cranky. Her demeanor, attention , kind smile together with her professionalism gets a 💯 from me. Great unit price, great service, great vibes! You will not be disappointed.

Denise was super sweet helping us out today. She made everything quick and easy to understand.

Use them myself

Nice Facility. Friendly Staff Britney took care of everything.

Units are advertised to be larger than they actually are.

Very helpful. Denise is very personable!

Fast, nice, and convenient!! We traveled 17 hours so it was nice to get I. And get out!!! Thanks

Denise provided great customer service. The prices are affordable.

My experience here has been great! Denise is very helpful and kind , she helped me in deciding which size unit would be best for me and it worked out great! Very clean and love the location. Haven’t had any problems. I will continue to rent here now and in the future! ☺️

Bayley was very informative and helpful. She's knows her stuff. Good employee!

Friendliest and most helpful person at the front desk: Denise. Great security and location for my needs.

Denise was great, got me in and out in 15 minutes set up with the unit I needed.

This was my first time renting a storage unit and Denise made the experience super easy! She was friendly and helpful. The facility was clean with easy access. If I ever need storage again, I'd definitely come back!

Jennifer helped me with my unit she was very nice and explained everything about my unit to me fully and answered any questions I had. I would really reccomend this location.

Denise was wonderful to work with!

Great everything. Denise sweet lady

Extremely helpful and fair prices. Denise was very accommodating and friendly to my mother and I. The units are clean and easy to access as well.👍👍

Denise was very helpful and informative. We had a great experience selecting a unit and the price was very good. Highly recommend! 5 stars

Exceptional talent in here! These people, especially Denise, take very good care of you and make sure that everything is smooth and HASSLE-FREE!! Ugh, thank you guys so much!!

Alex was an absolute sweetheart. Very friendly and professional. We rented out a unit and it was fast and painless. Would recommend.

Very very nice management. Denise, the manager, is awesome!!

Denise is amazing!! She’s very kind and very knowledgeable about the systems and differences between the different storage buildings. Would 100% recommend

Great service from Denise

This is a great example of why you shouldn’t leave a review until after a few months as well as inspect unit very good before hand. Multiple issues. Water leaking from roof. Looked above the wall and the next 4 units also had ester dripping as well. Lots and list of insects/bugs and mice. Bottom of garage doors have failed seals that let everything in. See pics of water dripping. Moved out after a short two months because of the water leak and public storage management saying they will not be repairing anything. Not a good company to use for storage. Will also be filing a BBB review and complaint.

Jen was very informative, courteous and friendly.

The manager there is nice and always around to help. Highly recommend this place for storage

Great customer service from Denise and very clean property...Thank you

Excellent Denise was very professional & friendly! The location is very convenient and affordable, highly recommended..

First and foremost the customer service provided by Denise was excellent. It's always reassuring to be welcomed with such hospitality. I selected this property based on the reviews. Like yourself I had concerns about the rat complaints and I will most definitely update my post should any issues arise. For now, I just signed up because they had some of the most competitive rates in the area. Most importantly the access to and from this location is so convenient. It is off the frontage and there is easy access North and South 281. I selected a 5 x 10 outdoor unit for easy pull up and unload access. FYI if you have never rented at any storage facility do not be surprised that you will need to carry property insurance. They offer an $11.00 monthly coverage, or you can opt to provide evidence that your property policy covers. Nevertheless, I always always ask if my locks are acceptable before signing up. If you do not do this get ready to shell out 19.95 for one here. This was just something I have picked up from experience. I plan to keep miscellaneous items here (non-perishable) and may even maintain some rat bait to avoid finding myself knee deep in remorse. Overall, if you're in a bind to make some room in your living space you can't really beat this. If you can, please share! Denise thank you for your assistance. Looking forward to a positive experience.

Very helpful and friendly staff. Miss Denise was supper friendly and professional. Great location and great prices!

Very helpful and informative

I have used public storage in previous years and now I’m using it during my time in college. From day 1 the staff was rude and I found out it was the property manager. She never wanted to assist and when she would talk with me, it was like she was angry all the time. BUT... Today I called and left a message. A few minutes after, Denise called and she was so nice that it actually surprised me. I had a question about another storage unit and I came by to talk to her about it. She assisted and she was so friendly. I wish she was there the entire time I was renting. She knows what customer service. So glad! It gets old and frustrating after a while when the manager is rude. I even complained about it to corporate and they never called me. I was losing hope in this place but Denise was great! The 5 stars are for Denise! Thank you!!

Jennifer was super kind and helpful! Very simple and cheap process to rent from here!

Horrible storage facility, had rats eat through all my stuff and left rat feces in the entire unit. My unit is an indoor unit so I thought that it would be cleaner.

Not organized...they "lost" the key to my unit, so I couldn't get some things out on the one day I took off of work. When I returned a few days later, I found that something had chewed my chair and pulled the stuffing out! Probably mice. I bought mouse traps to set in there...hopefully I can catch them before I move the furniture into my new apartment! Yikes! **UPDATE: someone had gotten into my unit that worked at this place! I was a few days late on the rent due to being out of state, so they put their own lock on my unit, and the keys were to be kept in my file. I had moved to Colorado to help my daughter, and when I came back a year later, that's when they couldn't find the keys in my file. Now I know why... Several things were taken from my unit. You don't realize all the things you're missing until you unpack all of the boxes and tubs, which i have finally done! There were so many things missing and rummaged through, that it breaks my heart. I had a file that had been gone through that was full of my personal information and tax return information! A bit scary. Antiques, several boxes of kitchen appliances, sewing machine, pressure cooker, Blue onion China, ladder, stepstool, gardening equipment, baking supplies.....and the list goes on! They even turned my safe around and tried to open it. I had to cancel my insurance when I couldn't find a job, and the insurance company informed the storage place of that. So when they broke in and took my stuff, I had no recourse whatsoever.

Melissa was very helpful and accommodating and starting my rental was a pleasant experience.

Place is clean and well managed by Melissa. She answered all my questions with a smile and is very knowledgeable about the storage business. Will definitely rent here again.

Melissa helped me. All my questions were answered and Melissa was very friendly.

Melissa was professional and friendly. She was knowledgeable and check-in was fast and efficient. Great Customer service !

Great Distric Managers here!

Met with Melissa and was really impressed how clean the property was and how professional Melissa was I will rent a storage unit from this location

Awesome people and awesome place!

This is one of the best storage units I’ve ever been too. Melissa has been so great to work with. She’s always on top of everything, easy to communicate with, and has a promising work ethic. We know we are in good hands here. The facility is clean and at a great location that is easy to access.

Denise was very helpful and patient in helping us find a good unit for our belongings. Thanks so much!

The employees were kind and helpful. They did everything to make sure I had everything I needed to make this experience as smooth as possible. Thank you for all your help.

Is what it is

Had my first experience at public storage today and would like to say that the manager Felicia was absolutely spectacular with helping me find the right size unit at the best prices. I commend her outgoing and positive attitude, and would highly recommend this public storage. thanks for the help Felicia! You made this a much easier experience for my family and I! You deserve a raise!

Great service, fast and easy to reserve! Prefect for our excess stuff

Friendly, helpful staff...I could store my belongings at a closer location but choose this location due to outstanding, above and beyond service.

Kristin was over the top in helping me move out of storage unit. Give this gal a raise!!!

Great Prices

Mr. Ermilo was very professional and detailed throughout the whole space rental process.

Loved my experience at this Public Storage location! The people were entirely friendly ALL THE TIME and extremely helpful. First storage experience and I bet I could not beat it. Love this place!

We are long term renters and have had our storage unit at this facility since 2006. All throughout our rental period, the facility has always been clean and well kept. To me this is very important, but what I have appreciated even more are the experiences I have had with the people that work for Public Storage. Managers Michelle and Melissa, thank you ladies for your help! You did an exceptional job helping me resolve the issue I had with my account. You both demonstrated professionalism and wonderful customer service as we worked through my issue and you were instrumental in its timely resolution. Public Storage is very lucky to have you as employees. You truly delivered excellence in how you worked with me and made me feel like a valued customer.

Location and price was great, but what really stood out was the excellent customer service by Michelle. I will definitely use you guys again.

Does our unit open on the 5' side or the 10' side.

Just starting, but my experience with Melissa was that she was friendly, informative and courteous.

I had a wonderful experience here. Karina that works at the front desk was very professional, courteous & extremely helpful. She made my moving transition easier for me. If i ever need another storage unit in the future I will come back to public storage!

Karina was super helpful and friendly!! Great customer service!

Felicia and Karina are great

Phil was a great man and also a good driver 😏definitely recommend him for customer service.😀

Phil was a great help. Made the process painless. Highly recommend this location.

Very nice and happy person, Melissa, made it very enjoyable!!!

Awesome !! Melissa was wonderful and very informative! Thomas shopped for me and gave me the best quote and deal... storage units are clean and staff is extremely professional ! Highly recommended!

Staff is friendly and very helpfyl. The facility was perfect in terms of price, size, and location.

The staff is great and Melissa went the extra mile to assist me in deciding the perfect size unit at a great price thank you to for the great customer service

Felicia was extremely helpful and professional! Great customer service!

Melissa and the guys at PS have been just great to work with..TRULY A PLEASURE.

Melissa and felecia are awesome. great service. Good space. Quick paperwork thankfully. 😃

Walker and Melissa were total professionals. Thay were very helpful. I thank them for their help in finding the right storage unit. I give them Five stars ***** it's the people that make or break a company. Thay are good folks. I approve of this message 👍

Good, clean facility with helpful staff.

Melissa

Was at store 25401 zabrina was the best very nice and know what she was doing.. couldn't of had a better experience. Thank you zabrina

Great employees and management

Very friendly and helpful. A big thanks to Melissa

Melissa was wonderful

It's clean and everything is in place staff is friendly

Lee and Melissa were great and very nice. They were very accommodating and concerned about getting us the best deal that suited our needs. Great place. Great people.

Melissa was a huge help! Hassle free!

Wonderful staff and can't wait to use my storage!

Great customer service!

Shannon has the best customer service qualities that I've seen in the San Antonio area. She was very kind and courteous, and displayed a magnificent attitude.

Melissa is freaking awesome. Filled out the info online and less than a minute later she called to Follow up. Very personable, and very helpful! By far some of the best customer service I've experienced in quite some time! Thanks Melissa for all your help.

Melissa was so much help, friendly and got us a great deal quick.

Shannon was excellent, she answered all my questions. Also brought to my attention the importance of certain ups and downs with outside storage. I couldn't have done this so effortlessly.

Shannan is the best! She was extremely pleasant to do business with! Great deal on 1st month too! Keep up the great work Shannan!

Melissa was very helpful had all my paperwork ready when I got there. Thank you for all the help, really appreciated it!

Shannon and Melissa are very helpful and friendly. Great service!!!

Great service from Melissa!

Shannon was very helpful in providing me with the customer service I required. I've never had a bad experience with public storage. Thanks Shannon!

Dawn and Melissa were very helpful! They reserved my unit for a few days until I came in. They were very nice

The ladies were super sweet. Melissa and Dawn took really great care of me! Thanks!

Worked with Shannon. Fast and friendly service. Explained everything and had me set up in no time. Will recommend to friends.

Melissa and Dawn were extremely helpful and friendly. Received a great deal! Thank you!

Melissa was a great help and was awesome to allow me to being my fur baby in. . Thanks for the great kindness!

Melissa, the woman who helped me with my unit, was very helpful! The process was easy and quick, and I look forward to finally having a place to put this extra stuff!

Melissa was super helpful and friendly!!!

Melissa and Scott were fantastic and communicated everything extremely well! Will make sure alot of people know this is where they need to come for their storage needs.

Melyssa, Melissa P. And Haley were wonderful and very friendly ladies which explained everything to me in a very understanding way

Melissa and halee are great

Melissa and Hailey were pleasant and informative. Working with them was a wonderful experience. So glad I got a unit here.

Very friendly staff!! Very easy and efficient ! Making our move much easier thanks ladies !! 😄

Melissa is always super nice and helpful. I have been storing at this location many years and the customer service is the best ever.

Great Customer Service by Melissa P.

Danyelle and Melissa are stellar sales associates!! Thank you ladies for making this moving process an enjoyable experience. Definitely, go see these gals when you need storage.

Melissa and Danyelle were awesome!!!

Melissa P was helpful and clear with getting me a storage. Would recommend.

Decent prices and friendly service

Absolutely wonderful, Melissa was great with all the help I needed. Got me into a unit in a snap!!!

Fun! Melissa was very helpful and informative! She answered all our questions and made us laugh. I highly suggest going to this location!

I was ifffy about storage units in general and came here guarded. I was helped by Melissa Walker and Valerie, and it was an experience i wont forget, lol. It was Valerie's first day and Melissa was shadowing. I was laughing and felt very welcomed. They were both very helpful, and by the time i left i felt very positive my stuff will be very well protected. Highly recommended!

Very helpful. Quick and great at explaining everything.

Melissa helped very much

Very very happy with all the service Melissa gave me.

Mellisa was fantastic :)

Melissa did an outstanding job. she defiantly went out of her way to help me find a perfect storage unit.

Great service. Melissa helped us in an outstanding way.

I'll never store my stuff anywhere else. Best place ever!! Melissa Walker thank you for all your help. Your the best. You went above and beyond customer service. Thank you so much Melissa for everything. Y'all are awesome.👍

Melissa was helpful and had very great customer service

Melissa and Melissa provided us with world class service!! Very courteous and the nicest ladies ever. I would definitely recommend this location tho anyone looking for a storage.

Watch out for the 1st month off pitch. They have a manditory insurance charge you must pay, upon processing your unit. It runs month to month. My 30 day deal expires 4 days before the end of the month, they want to bill be another insurance charge for 4 days plus prorated daily storage just if I want to stay til the end of February. Insurance isn't prorated!! Then beginning March 1st, another insurance charge and the rent. I would have to pay a full months insurance for 4 days. All kinds of other fine print, BE VERY CAREFUL!!

Melissa is wonderful! Go to her for everything!

By far some of the best customer service I've seen. Melissa was very friendly and quick.

Fast and Easy! Melissa helped me out after I lost my keys and was a great help.

Melissa was very courteous even though I was having a bad day. By the time I left, I was smiling again. I recommend Public Storage to any one needing help with boxes and storage.

Melissa helped me so much during a time that was so stressful. Everything looks clean and her customer service is awesome! I DEFINATELY recommend this location for storing your stuff.

Outstanding customer service. Very friendly and helpful employees. The best storage unit customer service I've had.

Needed a storage unit for my sister who was moving here. I did everything online and all my paperwork was ready when I got there. The staff was great, made some great suggestions about covering the mattress and helped me choose the right size unit. Everything fit perfectly. Love the customer service!

Excellent customer service by Marisa!

Awesome service. Marisa was more than helpful in providing the services I needed for my storage needs. Definitely glad I chose this locafion .

The staff at Public Storage (16639 San Pedro Ave) was very knowledgeable and friendly. It only took 15 minutes for Holly to complete the paper work and open my unit. I think it would be hard to find another facility that tops Public Storage.

A wonderful experience, staff was always very helpful. Holly was especially helpful and made my experience with Public Storage the best I've experienced yet.

Friendly, efficient, professional. Follow-up advice and service was also useful.

Fast online reservation, In person (Holly) was efficient and personal to get set up. Unit was fine and have personal gate code access with 7 days a week 6a to 9p access. Like it. Convenient 281 access.

I had a wonderful experience at this location with Holly. She was professional, informative, and made the whole process a pleasant one. Thank you Holly! Highly recommend for your storing needs.

I was in a bind, moved into a place I hadn't seen, had way too much stuff and movers for a fixed amount of time. After navigating the challenging website to find a location and get my unit reserved, Marisa as this store took over and really expedited the process! Through her efficient and effective management, I was able to see the unit (she had already identified an alternative if my stuff wouldn't fit), complete the paperwork, and get my stuff moved in before my allotted time with the movers expired. Now, a couple days after the deal was done, I got a call from Holly, the Property Manager, to ask if everything was good, could they do anything more to make my experience better, etc. That is Customer Service in my opinion! Highly recommend this team and this location for your storage needs in North Central San Antonio.

Holly helped me, and it was a quick and smooth experience... great place..!!

Maegan was very helpful and gave me all the information I needed and was very nice :)

Marissa was the representative who assisted us. We are a current customer, and stopped in to rent an additional storage space. Marissa was very helpful, considerate and made us feel like she appreciated us as her customer. After our selection of the storage unit, she was respectful of our time, and within five minutes had prepared all our documents, completed the processing of them and had us on our way. We truly appreciated the professionalism, skill and great customer service she afforded us. She is an exceptional representative of the Public Storage facility.

Holly was very courteous, knowledgeable, and helpful. The units are clean and easy to access.

Holly was very pleasant to deal with. My rental process went smoothly.

Holly was wonderful. She made everything very clear and got my stuff done quickly.

The woman we worked with was very rude. I had reserved the unit online, went in the next day and was told that the email I had was the wrong price, then was told I had to use their lock, and then was told I had to get insurance. They said I had half off first months rent when their door and my email said I had to pay a dollar and the administrative fee, after she finally went to the property manage, I received the price I was told. I asked why do other people have different locks when I had to use their lock, well theirs is high security, so I asked again if I could use my lock, they wanted $17 for theirs, "but our is high security," I was told again, but I can use the one I have already bought. After asking 20 times they finally time me yes I could. They also didnt mention the insurance until I had already filled out most the paper work. They try to get all the money out of you they can and are very rude if you ask any question. Then the entire time the property manage is on a personal phone call. Very unprofessional.

We were able to reserve the storage unit online and move in the same day! Holly did a great job of letting us know what units were available and making sure we got the right size. She was professional and friendly. Great experience!!!!!