Public Storage Self-Storage Units at 1517 Round Rock Ave, Round Rock, TX

Great customer service, Clean units, cheap prices

Horrible place. Never gave me the gate access code (wasn't in the app either), had to keep attempting to contact their text customer service because there are no managers onsite or phone call service, and even the customer service text agent disconnected me 3 times before I got a response. Finally got a gate code, then I got my unit that had a jammed lock. Tried everything to get in. Asked customer service for another unit and they said no because I already had rented the original unit - so they were going to make me pay for something I couldn't even access and no chance for refund. I asked for manager assistance and the best they could do was set up an all day window 2 days from my rental start date. That day came and I was never contacted by the storage manager. Resorted to having to bring a hammer with me to unjam the lock since I'm paying nearly $200 a month for this thing. Finally got in the unit and there's an insane amount of crickets in the unit at all times. And every time I come back to the unit to get things out, it is a whole ordeal with the hammer trying to unstick the lock EVERY time. Must have got a dud unit or this place is just this bad - and their customer service is even worse. Do not recommend AT ALL.

Alan was very helpful and informative!

Alan was extremely helpful and made sure I got the best deal for my needs. Also, he’s a veteran! Semper Paratus!

Wonderful experience

Tall Paul is the best!

Good guys and service, good facility, safe, good prices ! What else you need? I was helped by an associate to secure my storage spot on a Sunday, beat that.

Tall Paul is the best give the man a raise

Alan was incredible. Very helpful and polite. Not only an amazing manger also a carrying person. I'll definitely use public storage in round rock because of him

Mary was great. She walked me through to process very thoroughly. She keeps the facility spotless and always greets me with a smile! Great customer service.

Such a great worker,Maria is very helpful and the store is very clean Great service Maria

Buen servicio limpio amable para maria

We had a great experience with Alan. He provided a thorough overview of our Storage options including the pros and cons of each. Registration was smooth with his guidance.

Manager Alan at the 1517 Round Rock Ave. location was extremely helpful in my hour of need! He was friendly, knowledgeable, and resourceful. He truly cares about, and exemplifies, customer service. Great experience overall!

Friendly and supportive staff. Great experience and would recommend!

Clean facility and gated community. Customer service is great.

Easy! Friendly staff!

After dealing with the manger Alan at this locatoin i was so happy that there is still pepole like Alan that really care about the customer. He is a man of his word and took care of me way more then most would have. Old school usa customer service. Thank you sir.

Alan gave great customer service! And I was very understanding and knowledgeable.

My experience with Public Storage started out rocky but Alan gave over 5 stars service. He went over and beyond of helping me get a storage size to fit my sons small car. He also was kind and patient enough to help me out when I could not get int the storage space. Instead of talking me through it he actually walked to where I was located to assist. This is what you call quality customer service. I would recommend this location to anyone who needs a clean and professionally ran location to store their property.

Alan provided the most professional and thorough service ever. Complete gentleman that cared about his customers.

Kenya was amazing and helped us out. Very professional and fast and friendly. Highly recommended Three years later and my husband passed and they won't let me have access. Even though I was obviously there when we rented the unit. Also keeps increasing the price and I'm held hostage since I can't let go of precious memories and can't take my stuff out

Manager Alen is always friendly, he definitely makes the process easy and it's clear he likes his job, which is nice. The location is clean and well lit, restroom is clean and there is a store next door with nice cold water (and additional restroom option), if needed.

Alan provided good service! Came up to me and helped without me asking! Thanks Alan!

Greetings, Mary gave me excellent service when I was In. need of storage Room for my items. I am a pleased consumer. Thank You. Pauline G Benitez.

Nice staff and Paul was really nice 👍

Best looking Manager tall paul

Excellent staff, excellent location, super clean and great rates!!

Management was very nice and professional.

Alan was super helpful and kind! In less than 10 minutes we were in our new storage unit. I highly recommend renting from this location!

Alan is the best damn service provider that I’ve met! Patient, kind, and very knowledgeable. I will definitely be keeping my unit with Public Storage thanks to him!

Alan was terrific when I signed up for a unit and equally as helpful when I needed to cancel! Very patient and kind! Makes your day brighter!

Alan was very helpful and walked me through my reservation. He was patient and answered all my questions. He was great! I highly recommend using Public Storage with Alan.

Alan is very pleasant and easy going. He had me in and out with no problems.

Allen is extremely friendly and helpful. He is always willing to help his customer.

Allen is extremely friendly and helpful

What a great experience with Alan! He is a great guy with excellent customer service. Would definitely recommend this place!

Went above and beyond the call of Duty!!!!

Came during business hours (11:50 am) Doors locked No one here No one answers “managers direct line” No business professionalism

Jason was extremely helpful, and Alan of course runs a great ship. Their customer service would make you think you’re at a fine dinning restaurant. It’s that amazing. Thank you for all the help in my transition. Will pass the word along. Tack care and best of luck to you both!

Ms. Lucy was amazing, very helpful and knowledgeable. Thanks for the great service. 💚

Scammed me out of money, refuse to return it, can't get a hold of anyone. Just rent some place local (a mom and pop's place), the people here are not particularly helpful or easy to get a hold of. I spoke with Allen on the phone, he was very nice. Even though I already had locks, he let me know that if I booked online (rather than in person) the lock charge would be automatic and that I would have to return my locks to get that charge refunded. That was fine. Then, when I go to return my locks, Jen immediately gets hostile with me and refuses to accept them. She said it was her personal policy to not return locks, not necessarily the company's. Then she tells me that I needed to return my locks within 1 hour of opening my unit. Then, she tells me it's actually 1 day, and finally she says that you have 14 days to return locks. Another girl working there told me that you had 30 days to return locks. Allen didn't give any time frame, only that they had to be returned. But obviously everyone here is just making up whatever they want. Jen claimed it was a security issue if I didn't return the lock within 1 day. Well, you could easily have a key copied in about 20 minutes at the hardware store, so 1 day, 1 month, or 1 year doesn't make any difference. In any case, I tried to return on days 28, 29 and 30, but NO ONE WAS THERE DURING BUSINESS HOURS. Jen wouldn't take them, the next day a nice lady said Jen wouldn't let her take them, but Allen would be there the next day and I could return them to him, so I stopped by and called multiple times, no answer, no one there, no returning my messages. :( It was easy to get a hold of them when I was opening my account and giving them my money, but now that I'm closing it.....I can't get in contact with anyone there.

Ms. Lucy was great, very helpful , and kind during a stressful time! I recommend this location hands down.

Alan the property Manager, is very friendly, patient and helpful! We highly recommend this place for your storage needs.

Alan was amazing to work with, he was very professional & helpful!

Alan was very helpful in giving me all the proper information to get what I needed.

Alan was great and really helped turn our bad day into a great day! He went above and beyond and called when a unit became available so we would know to go online. We appreciate your help Alan!

Allen at Public Storage was great to work with! Excellent customer service and very patient explaining the process of how things work. Highly recommend this location and working with their staff!

Alan was amazing and so helpful with assisting me today with renting a parking spot. :-)

Excellent !!!

Great vibe, and Alan is one cool dude very helpful ! He took time to show me a choice of storage units I truly appreciate you brother.. ❤

5 stars for Alan for your patience for your good service we want more people like you if I could give you more stars I would thank you very much

Alan is an Awesome Guy and Great with service

Alan is the best customer service person!

Alan was a huge help for both me and my son!

Alan was very helpful with the whole process!

Rude customers. Someone stole my item and did not want to give it back. It is in the cameras as well. Customer service is bad they don’t waive late fee. They keep increasing your lease. System is rude and useless! They let some people park their cars inside close units. There is a trailer occupies drive way for 2 months no action made. It depends on your race/ ethnicity and name for their approach.

Alan was very helpful tornado victims get into units. Thanks Alan’

Can't say much

Alan is so helpful and amazing! Had to switch units and he was very professional and helpful in doing so. Great customer service at this location.

We’ve kept 2 units here for about a year and are always impressed when we visit. Alan went out of his way to provide great service for me today and I’m so appreciative.

Alan was awesome. Walking into the office and meeting him would be the highlight of the day for most folks. Super helpful and seems to have a ton of pride in his work...as he should, since he does great work.

Very helpful and polite..explained everything good.

Allen handled my rental process. He was great to work with and gave me advice and assistance on how to handle a process I was not familiar with. I would recommend this location.

Alan was so helpful! Place is really clean and well maintained!

Allen was awesome. Thanks.

Jenn and Tina are awesome! Very helpful staff and great location. Only bad thing I can say is that they will increase your rate every six months without informing you. They even did it multiple times during the very beginning of the pandemic when all Americans were out of work. Try to support an actual local business if you can.

Alan did a great job. Excellent customer service.

Alan, the mngr of Round Rick office, was very helpful and accommodating in my situation! Big help in finding a storage unit, explaining all details and getting everything in order for me! Very attentive and helpful!

The manager, Alan, was very helpful and quickly had our parking spot signed up and our access enabled.

Alan did a good job did a good service

Alan was extremely helpful.

I had a pleasant experience.. the staff was very helpful.. whatever questions I had they answered right away.. and I felt like my property was very safe.. they provided carts so I didn't have to walk all my things to the storage piece by piece.. and the storage bin was clean.

Had a great experience moving into our storage unit today, Alan was friendly and very helpful! Great pricing and service.

Great storage place! Very convenient and clean. The staff has been great, Alan is very friendly and helpful. Very comfortable place with a friendly staff!!! Pricing is great in comparison to other storage units as well.

Kizzy was awesome! Gave us great details and information. Has a great personality, made us feel welcome. Since we are new to the area, Thanks again Kizzy.

We have had a great experience at this Public Storage location so far. We rented a unit, site unseen, and when we went to check it, realized it wouldn’t work. Alan, the property manager, was out that day. Jen, from another location, was friendly and helpful. She made sure Alan knew what was going on and why the unit didn’t work. Alan called us promptly the next day, when he was back. He took care of everything and was able to get us into the space we needed quickly and without any hassle. Both Alan and Jen are professional, friendly, and great at listening to the customer’s needs. I am very pleased with service we’ve received and would highly recommend this location.

Check in/ Check Out was breeze. KIZZY - made the moveout process very easy and smooth. She was great to work with. would recommend

Allen was extremely helpful and courteous to my father when purchasing a storage facility and we appreciate his time and kindness.

I used the online feature to rent a storage unit from out of town and the next day I had to change the date. I wasn't able to make any changes on line so I called the office directly. Alan was so helpful and accommodating in adding the extra day. All I had to do was come into the office when I got into town for a signature and he had everything ready for me. He even gave me a weather update for my travels. Thanks Alan for a smooth move!

I visited Public Storage and spoke with Allen. I want to thank him so much for such a pleasant experience. I found the property to be exceptionally clean and representative, Allen courteous and able to answer every question we had. Thank you Allen for making it so easy to rent the two units we needed.

Alan at Public Storage was incredibly helpful and accommodating! I needed a large storage unit (which was hard to find in the area!), and he made sure to keep me updated on when one would be ready. He made the reservation experience a breeze, and moving in was hassle free. The facility was in great shape, and the Public Storage app makes account management and gate access so easy. Highly recommend!

Allen was the best, throughout the process from my initial phone call from Colorado to my office visit before using my space. Thank you again.

Kailey was very helpful with information and provided excellent service.

I considered a lot of places before I decided to check out Public Storage. I’m so glad I did! Alan made my experience renting my first storage space excellent! At first, I asked about temp control and he was very honest and said no units were temp controlled but still offered to show me the space. So glad he did that! It still met my expectation. He was very knowledgeable and explained every detail of my lease and transaction not to mention the ease of using their facility with the phone app!! So impressed!!! I’ll definitely recommend Public Storage and Alan to my friends and coworkers.

I’m a new customer here with this storage facility in Round Rock… and I could not be more happy with them, but I will say what made my experience with them so enjoyable was Tina! From the second I walked in, it was like she knew what I was going to say next, friendly and so incredibly helpful!! Walking in the door to walking out Tina had me covered from front to back! Hoping that someone from their corporate team sees this and she gets the recognition she deserves because it’s rare you see people that go above and beyond now days!! Thank you Public Storage and thank you Tina!! I will be sending many people your way for all their self storage needs!

Tina provides great customer service. She seems to always be available when you need something! I would highly recommend!

tina is great!

Tina did a very good job thanks for taking your time and being very nice.

Hello, I am looking for covered boat storage with the availability of electrical service for battery management. Do you have this type of service and if yes what is the monthly cost. Thank You for your Response.

Clean and safe location. Staff was knowledgeable and helpful, Tina went a above and beyond!

Tina is amazing and helpful, Highly recommend her. She went above and beyond to help me find a storage unit.

Tina is a asset to your team , she has helped us a a very hard time with a lost in our family . Ease give her a big shout out from the Hudson family .thank you from the bottom of our hearts

Tina was working at the Austin location and she was very helpful. Very nice and friendly. Thank you for having a smile on your face even under the mask.

We was at Public storage todsy and got privilege to meet TINA SHE WAS SUCH A GREAT HELP WITH US GETTING US A UNIT THAT WE COULD AFFORD WISH THEIR WAS MORE JUST LIKE HER FOR CUSTOMERS SERVICE THANK YOU SOOO MUCH

Ms Tina was excellent! She was very helpful!Outstanding customer service!!!!

Tina she is great when ever I come to make payment she was a delight so refreshing.

Tina went out of her way to answer all my questions, she was just a delight to work with. The units are spotless and love the convenience of this location. Would highly recommend.

Great services! Thanks for Tina

Tina was an amazing help with fantastic customer service!

Nattalie helped me with my storage needs and I was able to get exactly what I needed! Excellent service!

Alan was great! He was so kind and thorough and helped us to understand all of the expectations at public storage. He was very knowledgeable and helped us feel comfortable renting at public storage in Round Rock. Thanks Alan!

Tina goes above & beyond for her customers. She is very helpful & friendly. Great experience! Jennifer is wonderful! She is a great manager. I appreciate her outstanding customer service throughout the years!

Great service and amazing attitude, Tina is a sweetheart who is knowledgeable about her job and all the services Public Storage.

Tina is on the ball. She did not have a unit that fit my needs. However she found me another site that did. Friendly, good listener. Went the extra mile.

Tina is amazing employee she kept coming by to check on me an offer me water

Tina was terrific, great help plus saved me money!

Tina was absolutely great! Was able to get us the storage we needed and for a great price! Fast, efficient and great customer sevice!

Just visited this location. I received exceptional service from Tina. She went above and beyond to make sure I was taken care.

Wow! Great service, Tina was an excellent help. Very friendly and quick service. The storages are very clean and tidy!!! I left feeling like a valued customer.

We rented at this facility for over one year. Just checked out today and Tina was very helpful. There is no contract and when we finally didn't need it anymore, we just told them and our rent ended that month. We would use them again if needed!

Tina did a great job helping me get my storage. Answered all my questions and concerns. Made my move so easy! Thanks for your awesome customer service.

Hello Tina was aswesome . He made sure I understand the policy. And how to enter into my storage unuy

Tina did a wonderful job explaining everything to me. She’s very patient and answers my questions with the best attitude. Loved the service!

Super goos customer care service from Tina

Tina is so helpful with customer service

Tina was efficient and very helpful!

Extra attention needed to find the perfect space we needed.... Thank you so much!!

Tina was and has been amazing through my process here. Highly recommend coming by this location.

Tina was extremely nice and made sure to let me know everything about renting storage units. And she let me no that in the none climate one what I need to have to make sure no mold happens. And no food because it will attract mice and rats. I felt extremely happy with Tina. She gave me all the details including the pros and cons of having a none climate storage.

Tina was beyond helpful! Excellent service every time i come! Staff is friendly and super genuine!

Tina gave me amazing service helped me with all the questions I had 5 stars

Excellet service Tina 👍

Tina was very helpful. Had to get an extra lock off, and she jumped to help me.

Tina has really been really nice working with me and helping me keep up with my storage I really appreciate her kindness and great customer service! Thanks so much Tins

Ms Tina is the best. Awesome customer service!!!!!

Tina was great!

Tina was amazing and very helpful!

Tina was very helpful and very nice thanks you.

I love Tina she was so helpful and kind! She took us step by step (since its our first time getting our own) I would definitely trust my stuff being here!

Tina was very nice in helping me today, very good customer service.

Tina was a great help. She was very professional and courteous

Tina was super amazing!! This was a new payment and with the hectic situation I had forgotten all about it!! They were so kind and understanding about my situation. The units are sturdy and the entire facility is always clean... no bugs, no dirt or debris, no weird smells, nothing! I love that I feel confident that my items I have stored away are safe & secure with the precautions they take to ensure that the units are in good working order with this locks. Thanks again, Tina.... Thank you, Public Storage!!

Tina is very professional and amazing customer services.

Tina muy buen cerbicio excelente. Gracias tina.

I love the convenient location of this storage facility. We have always had such polite and helpful service from the staff. Thank you, TINA, with a correction on my billing statement! You took care of it so quickly, and I appreciate your help.

Tina gave an awesome experience

I cant Thank enough Tina, that was above and beyond to resolve my issue. She very kind and professional, and fast to help me. Tina is definitely a great “asset” to this company. The world need more people like Tina.

The staff is very friendly. I needed a lot of storage on very short notice. They worked with me to make sure I could be with the moving crew and brought out the locks and other items I purchased. I would recommend this to anyone looking for easy and quick storage.

The staff is always friendly and helpful.

Tina was a very polite and friendly and I love to customer service

Tina was very helpful with our storage situation and helps us along quickly and kindly.

Tina was very helpful !

10/10 great customer service from Tina

Thanks Tina, you were Great and answered all my questions. And helped me through the Rental process Smoothly

Tina is always very helpful everytime i come in to pay. Thanks

Tina, was fantastic in able to help us out accommodating us with the right unit. ask for 'Tina' when you go there.

Tina was kind & helpful in adjusting our new storage to fit our needs. She does a wonderful job with her customers & is to be commended for her hard work. Thank you again, Tina! 🤗

I was in the need of a storage unit right away, called around different locations, way too high on price, came across Round Round storage, spoke with Tina, super nice...very professional...very understanding and took the time to work with my needs (which you don’t get that much these days) in accommodations... in closing this review... if more companies had customer service “like this young , Tina “ presented in communicating, would be so much easier and having more like her...this company has a great asset with Tina...Thank you again Tina for being so kind and understanding at this of need!!! Blessings!!!

Tina is a perfect example of excellent customer service. Due to circumstances I was late on my storage and about to lose my things. She helped me every step of the way and even called me just to check up on me to see if things were still going ok for me. I have never had someone care so much about making sure I was ok. Honestly if you ever get a chance to meet her she will put a smile on your face anytime.

Tina at Public Storage was a lifesaver. She was extra helpful to me in my move from the storage unit. She went above and beyond what was required of her. She was very kind and helpful to my daughter who is there and to me while I’m in another state. She was instrumental in helping a smooth process. I would recommend this storage facility based on my experience with Tina. Thank you very much Tina. You are the best!! To her employer, please know that you have a very good employee and she should be rewarded accordingly.

Tina was great!!! Had some difficulty on my behalf and she made everything perfect. Thank you for your service and I will definitely refer this facility to all. Thanks again Tina!!!

I meet a wonderful intelligent beautiful woman today and her name Tina. She help me out at public storage and it ment the world to me thank u Tina.

Tina was amazing as always!! Great place to go

Tina give me a great services!! She is awesome

Tina was excellent she went above and beyond for me honestly and great prices would definitely recommend!!!!!!!

Tina was amazing! She was very informative and helped me transfer my items into a smaller unit that was near my previous unit. Smooth transition; excellent service! Thank you, Tina!

Tina is Helpful and good customer service

Thank you so much for the wonderful service Tina!

Tina gives exceptional customer service and she is very friendly. Glad to have used this facility.

Tina was amazing. Really nice and helpful when i went to rent my unit. Made the whole process easy. Great employee. Definitely recommend

Tina has gone way beyond her line of duty , Shes Informative, Knowledgeable, Excellent People Skills , Respectful, Considerate. I Hope She gets Recognition for All her overall Making Public Storage A Welcoming Experience Would Recommend This Location in Round,Rock Tx & This Trying time of a Pandemic

I’ve been all over the place these last few days & I arrive to public storage to finally get my keys to the storage & I called Tina 3 times needing help & every single time she answered me she was happy to help. I felt like such a bother but her customer service is outstanding. This is my first experience with any storage place & I’m glad Tina was there to help me! 10/10

Zeke was extremely helpful. Answered all my questions thoroughly and very patient. Very knowledgeable and curiosity. Thank you Zeke for all your help today.

Tina is excellent and very professional . She help me out lots. Keep up good work. Thanks

Tina gave great service to me and really helped me out of a sticky situation to secure my storage/. Thank you for awesome customer service!😎

Robin, did a great job handling my account and making sure all my needs were met with efficiency and a stellar attitude. 5 stars out of 5

tina was awesome! great service!

Tina was awesome on my vacancy process!

Tina is very respectful and helpful in in all matters. I wish there were more people like her around. Reccomend definitely

Great service! Very clean and fast. Tina was very helpful. Thanks!

I was helped by an outstanding representative, his name is Zeke. Great customer service skills, very helpful, and he just brightened up my day. I was in and out fast and was very happy with everything. Thank you

Tina was very helpful and thorough. The facilities are very clean and secure with lots of cameras. I moved my trailer to this storage facility from another unrelated one that was far less secure. I feel very good about leaving my trailer here.

Muy buen servicio tina se quedó 15 a 20 minutos después de su hora de salida sin quejarse , Me atendió rápido después de mi llamada pude agendar , Hizo un trabajo preciso, delicado y profesional . me ofreció los descuentos necesarios .

Jenn and Tina were great over here at Public Storage, answered all my questions and made the process as easy as possible

It took a team to find my space. Thank you to Tina, Traci and Jen for all your work. I needed a 10x30 and my man over on 620 near volente let me down and gave my space away. Got a call from Traci and she hooked me up in RR . Thank you very much " go girl power" - Deborah

Great, simple, safe.

Great customer service by Tina. During COVID, they called me a couple of days in advance to make sure I was ready and gave me the rent online option. When I was unsure about climate control Tina checked around Austin to find me one. I chose to stay at Round Rock Ave. :)

Thanks to Tina, she provided awesome service!!! Everything went quick, fast and smooth!!

Good service by Tina

Tina did great job helping us setting everything up ,

Jenn was very helpful and professional thank you for your help

Tina was great! Excellent customer service.

Great customer service, Jenn was really helpful to get me a storage unit I was in need of. Affordable unit and great service what more could you ask for. Thanks Public Storage.

worst experience I have ever received renting a storage unit. I rented a storage unit here for five months, when I rented the unit the light in the hallway was not working therefore it made the inside of the storage unit very dark. I was told the light would be fixed right away. Five months later after and several complaints the light still was not fixed I could not see anything in my storage unit without a flashlight. The manager didn’t seem to care or anyone else that I spoke to. So I moved everything out and got a storage unit at the U-Haul storage next-door much happier. Would not recommend renting here to anyone ever!

Zeke the lazy a$$ Poorest service

Zeke is the worst customer service I have ever seen We had our stuff on the street because of him Please stay away from this place until management clean up these lazy employees

ZEKE provided excellent customer service when I came in to look at the facility and available storage spaces. He was helpful, clear in relating all the pertinent information, gave consideration to my requests and showed me available spaces. It was such a pleasure having such friendly, patient and attentive service even so close to closing time. I am happy with access, cleanliness and maintenance of this facility.

I've been doing business at this location for 8 years. They are always very helpful with meeting my needs. All the staff I've dealt with have always been professional and friendly.

Great facility and Kenya was the best with information and completing the signup process in a timely manner.

Tina provided me with wonderful service I would highly recommend her wish there were more customer service people out there like her!

Great service by Kenya and Michael.

Kenya is awesome

Kenya is very professional and her personality is very sweet. This location is very clean and well kept!. Thank you again Kenya!

Tina Marie was friendly and super informative!

Tina did pretty good job and she has good customer skill thank you Tina

Kenya was very helpful and she is making this hard day better.

Great customer service and friendly staff

Kenya was very considerate and helpful when closing my account. All the people I have dealt with have been courteous and patient. Thank you

Kenya w helped me today.

Just got signed up here at Public Storage and Kenya made it very the process very pleasant. Thank you!

Kenya was very helpful, friendly, and answered all my questions :)

Kenya excelled at every aspect of customer service, ultimately gaining a new Public Storage customer!

Kenya was Super helpful and Great

Kenya was great very informative from the moment we walked in to the time we walked out call and ask her for anything she has information on supplies products and units

Kenya was awesome, she gave me a call letting me know she had everything waiting for me before i got to the office. So i was in and out!✌

Jordan gave me great customer service I would definitely recommend renting with Public Storage.

Kenya was very polite and friendly. Helped me out with any questions or concerns.

Kenya in the office was awesome! Greeted me like she was happy to see me. Showed me a clean unit and really appreciated me coming in to do business. I rented the unit and I'm so glad I came here. She is a GEM!

Kenya

Kenya provides the best experience ever! She’s so helpful and knowledgeable. She made this the easiest transaction ever!

Kenya the Public storage manager in the Round Rock location provided exceptional customer service regarding storage units and prices, and showing me different sizes and place locations. She made my experience pleasant and easy, I will definitely recommend this location for my friends and family

Kenya was awesome I did book online And she showed me the unit and signed me up in no time

Kenya was very helpful, kind, and thorough about everything.

Kenya is great and so helpful. Thanks

Thank you Kenya, you made my move in so easy and smooth. You are great.

Kenya did a great job in assisting me and delivered fast service.

Kenya was amazing with her customer service.

Kenya was really helpful

Kenya was a rock star! Very helpful and thorough with getting everything set up smoothly. Thanks.

Kenya provided great customer service

Thank You Kenya, great service!

Kenya was great and efficient...great service!!!

We really appreciated how professional and how helpful and knowledgeable Kenya was with us she was also patient. Thaks for everything Kenya. Darcy (no nickname)

Kenya

Amazing service! Thank you so much KENYA for going out of your way to Ensure I get exactly what I need! Such a great team!

I was very satisfied with Kenya & Cody customer service

Kenya is fabulous! She went above and beyond to take care of me and was super friendly.

Kenya was super helpful and welcoming.

Kenya and Alex were amazing. Very informative and helped me out to get my stuff in fast. Thank you ladies!

Very fast and friendly service. 👍👍

Kenya & Rene are great at there customer sevice skills thanks to kenya, she answered all my question and was very helpful

Kenya was GREAT! Very helpful and checked me in fast.

Absolutely great customer service ! Kenya was very friendly and polite.

Chloe was great!

Kim has great customer. She was very helpful.

I wasn't able to afford to pay my storage unit on time they wouldn't work with me lost everything my family had left after our house flooded on Memorial Day the things I lost in this unit for priceless they sold the unit for Penney's they could have just let me pay them what I had would have been far more than what they sold it for.

Kenya was awesome, friendly and knowledgeable. Highly recommend

Kenya was awesome, definitely will be coming back to rent at this property.

Kenya is so friendly and very helpful. She explained everything to me so well.

Kimberly did great at explaining everything and also showing me my store before going through the process!!

Tina called me to give me heads up on my unit , very friendly and professional.. good service . Thanks

My experience today was truly memorable. Tina was very great at understanding customer service and clients needs. Her kindness and listening has truly gave me hope and is the reason I rent at public storage.

My experience at Public Storage was great! Tina was very helpful and has excellent customer service skills. Thanks for all your help Tina!

Jenn and Tina are great and very helpful.

Tina and Jenn are wonderful as always to work with!

Jenn was great and made it so easy. Always helpful and willing to go the extra mile to help.

I'm renting a storage unit this afternoon and I'm so happy to have met Tina and Jenn who were exceptional! I highly recommend Public storage and the two of them in particular.

Jenn & Tina were SO helpful! Place was very clean and perfect for my needs.

Good to see Tina today I always have a good experience with jenn and Tina thanks for everything

Tina did a excellent job went the extra step for me was extremely nice

Tina is a great worker there always willing to help

The service provided by Tarie and Jenn was outstanding. They were extremely patient and knowledgeable and I would surely recommend this location to anyone.

Tarie had a positive attitude and very friendly. She made sure that my storage needs were met and I love her positive outlook on life. I praise God that she assisted me. 😉

PSG. 💜🇨🇷

Jenn was wonderful😀

Tina and Jenn are fantastic. I didn’t realize when making the reservation that the unit was not climate controlled so they were very kind and assisted me in getting a new unit at another location. So helpful and great ladies!

Tina was nice person made it a pleasant experience was knowledgable and fast she was great. thanks for the awesome move in !

My new go to for all things home network. Great value, excellent service and great advice.

arrived at the storage unit and jenn was very courtesy with everything. thank you so much

Jen was absolutely awesome very explanatory couldn't ask for a better

Tina, Jenn and Chloe were professional, courteous and provided an excellent customer service. The process was seamless from beginning to end. We wouldn't rent anywhere else. They welcomed us warmly as we are new to Texas. They are true assets to Public Storage!

Tina was so polite and very knowledgeable! Got me in and out with a smile! Great customer service! Definitely recommend anyone looking for a storage to stop by!

Tina was very helpful

Jenn and Tina are amazing and I use to be a mystery shopper for HEB and Chevy dealers in and around Austin. Just wanted you to know these two are two of the best I have came across when it comes to customer service. Great job

Ms Tina was awesome!

Tina was amazing! She was very helpful and kind!

The experience here at the Round Rock location was fantastic! Tina was extremely helpful and kind making our experience pleasant and efficient! Would recommend to anyone.

Mold in storage rooms, bad to terrible prices for tiny space. No ventilation. Cramped.

tina has great customer service skills she is very helpful and knows her job and i find her to be a great asset to the company along with being very pleasant to customers.

Tina was super sweet and an absolute pleasure to do business with. Highly recommend especially with the owner living on property and cameras everywhere.

Thanks for all of your help getting set up! Jenn did an awesome job answering all of my questions. She also did a great job following up. Really appreciate it!

Great Service, Tina is always very helpful and pleasant.

Jenn and Tina were extremely helpful and professional, they provided excellent customer service. I would recommend this location!

Tina gave me excellent service and kept me updated on my payments.

Quick and efficient..appreciate the flexibility and respectful service!

Informative and helpful

Was assisted by Tina today. Very friendly, courteous and helpful. Took the time to explain everything and offer suggestions to make move in easier.

Awesome service! Thanks, Tina!

Tina was kind enough to go out of her way and help me with a situation that wasn’t even up to her to fix!

Horrible customer service from Tina and their staff. From the moment I booked to reserve my storage for the summer special, I have been bombarded with calls FORCING me to schedule an appointment despite them confirming they don’t work by appointments. I say “forcing” because I keep expressing that I cannot commit to a specific time but yet I am repeatedly asked over and over to give a time which backs me into a corner. I am in sales and I don’t have scheduled time off even for lunch. You take a lunch, whenever it slows down and there is an opportunity. I spoke with Tina a couple of days ago and thought we finally had an understanding that noon is just a random time but I will be there before close. She said to call at least 30 minutes prior and I could TOTALLY do that with no issue. But here I am, getting a voicemail about me missing my time and asking to reschedule so I won’t lose the promotion I reserved. C’mon, this is TOO MUCH for a professional like me without your typical 9-5 hours. This is why I have always stayed with Uncle Bob’s/Life Storage and where I will be going back to. I guess you get what you pay for, including customer service. The $27/mo pricing for the summer was very enticing.

Tina was excellent! She was helpful and friendly. Awesome customer service!

THANK YOU TINA! Great customer service, you guys have a new loyal customer. I highly recommend this location.

Tina is an awesome help, so energetic. I appreciate all the help she gave us today in a seamless move into the storage. Thanks Tina

Ms. Tina has a great big smile and answered all my questions and was able to help me pay my bill. I would definitely come back.

Tina is wonderful , she explains everything so nicely. Whole process went smoothly.

Thanks to Jenn, Tina, and Ron. Helped a lot and easily got it done. Very nice staff and facility was perfect!!

Miss Tina was excellent! She was so kind and made the entire process so easy. She was very helpful and covered all the information before I even needed to ask. This was the best costumer service experience I have in a long time! There needs to be more Tina's in the world ;)

Tina is amazing! Made everything super simple, great customer service!

Jenn and the other ladies that works there are awesome! They are all friendly, nice, and helpful!

Jen and Sharon were great.

Ms.Tina helped me out today at the Public Storage location in Round Rock. She went above and beyond to make me feel comfortable and they had the summer sale going on. I love her customer service and I would recommend everyone to go there for business. God bless you Ms. Tina you made my day.

Tina is the best people in this public storage

Great job fast service

Linda la señora Tina muy amable y prfecinal

Tina la persona q nos atendio en este lugar muy buena atención,educación,dedicación una magnífica persona gracias por tan amable persona en lugares donde necesitamos atencion

Tina was extremely helpful with the process. Got a good deal on the monthly storage fee and the place looks secure. Leaving a happy man.

Tina is GREAT! She was very pleasant and Helpful! I could not decide on the storage unit I wanted and she walked me right through the process without a problem

Tina was absolutely wonderful with helping and guiding me to rent a storage unit. I'm very impressed with services provided to me, thank you Tina! -Johanna Vinti Ripley

Tina was very friendly and helpful. Made the process of reserving a unit easy.

Loved the service! Tina was very helpful and made sure I had everything I needed to make things easier.

Tina was absolutely amazing, kind and helpful.

Tina did a really awesome job making sure I got my unit hassle free and as cheap as possible. Referring to promotions if there are any available upon arrival. Really polite and friendly, all in all she did an excellent job 👍

Tina exceeded my expectations as to getting my rental squared away.

Mrs Tina was awesome thisorning n helping me to obtain my storage she was welcoming and friendly she was just awsome

This location has the best customer service ever. Tina is an amazing worker, she goes over and beyond to assist with your needs. Her follow up is outstanding. I am so glad I chose to do business with this location.

Info was messed up but got me real easy

Tina is amazing! She was very friendly and very helpful. We look forward to renting from such nice people.

Went in to start a new unit rental. Yesenia at the front desk was very helpful and friendly. The whole process was simple and painless.

Jenn and Tina are very helpful every time I come in to make a payment or over the phone I enjoy coming in to the Round Rock on 1517 Round Rock ave

Tina is SO AWESOME! She is so kind and polite and is willing to sit with you to help you find what storage unit will meet your needs. The U-Haul next door is rude and disrespectful, will never use them!!! Public storage all the way

Went in to pay a late fee, which is never fun, but Jen at the front counter was so sweet and ended up making my experience so nice! Thanks so much Jen!

Nice and easy access to the facility. Great staff

Useful. The staff is nice.

Tina was very helpful and willing to give me water every time I come to the storage!

Thanks for the great experience

Tina's the best! Super helpful and informative!

Great customer service!!

Tina is a Rockstar. Great service all the way!

Great sevice Tina is on top of her game here very pleased with her service definitely recommended

Tina was informative and extremely helpful and a joy to talk to she directed us to a climate control public storage and we will definitely use public storage because of her awesome personality. Thanks so much for your help Tina !

Great service! I was in a rush and I was cared for quickly and attentively. Highly recommend it!

Tina was fast and friendly. Great service

Tina was amazing her service was remarkable n shes funny..very helpful..a little nervous but she did a awesome job..way to go girl

Amazing service from Tina!!!!!

Great customer service from Tina!

Tina was great! She helped us out and gave us a great deal!

Me encanta esta propiedad Tina es muy buena y muy agradable me encanta su personalidad los locales están muy limpios y en muy buenas condiciones

staff is very helpful and nice and taking care of any problems that happen to come up in the storage facility. Would recommend this facility to all my friends

This is the worst place to store your valuables, I had my stuff there for 6 months and when I went to pick my stuff up and move out 99% of my stuff was ruined because of a rat problem. The manager on duty said there was nothing they can do because I didn't purchase the insurance. (Which literally only covers up to $250) DO NOT use this storage unit if you plan on keeping any of the things you put into storage. And when you need to throw everything away that was ruin, they DO NOT provide a public dumpster. When the manager called me the day after my move out she told me that she is going to charge an extra $50 for a moving fee to move a box spring that was completely destroyed by the rats and charge me for another month since there was one thing left in the unit - a rat infested box spring. It should NOT be the renter responsibility for a rat problem that THEY have, and not one time did the manager on duty when renting the place mention that they have a rat problem, they just allow you to give them money and destroy your stuff in the process. I am beyond disgusted with this place. I will never again use ANY public storage.

We needed a unit on a dime and Jenn at the Round Rock location on Round Rock Ave was the greatest, she explained everything to us and even helped us out with giving us the online price! Highly recommend her and her location!! House of Bounce Round Rock

Tina's customer service was awesome

I had to pay on a unit in another state and was very worried that it couldn’t be done. Tina was there and walked me through the whole process. Love it! 👍❤️

I have been a client of public storage for about two years now and I have had times to where I was almost about to loose my precious things for good. TINA has been there for me and has helped me by keeping me up to date with my balances and making sure that I know what's happening with my belongings. I really appreciate all the staff especially (Tina)... Thank you so much for making me feel comfortable even with knowing I could loose my things at any moment. I would recommend this public storage facility to anyone as my first choice for your storage needs. Thank you

Tina was very patient and helpful getting me started. She was very professional and definitely knew what she was doing. Thanks, Tina!

Tina was great and very helpful recommend her to help anyone looking for a new unit

Tina was very helpful and friendly full of information very satisfied with the service happy customer 👍

Thank you Jen for answering all my questions and helping me figure out what I need for my storage.

Tina was a great help

Tina was great to work with. Very efficient and fast and detailed.

Tina was very helpful, nice, and got us what we needed worry free. Facility looked clean and secure. Would recommend

Came down here to handle Our storage unit and Tina was absolutely helpful and we had no issues she were very understanding.

Excellent service !! I would recommend anyone to this location..

Tina was wonderful to work with. Would rent here again

Tina was super helpful and an absolute delight....she made my day with her vibrant personality... definitely recommend coming to this public storage......

TINA is AWESOME!!! I wasn't having the best day, however her kindness and excellent customer service was THE BEST!!! I can pinky promise anyone this is the place to store your belongings in Round Rock!!!

Tina did make our reservation. She was very cortious and she was very nice to explain and show us the unit that fits for us we rented the largest size.

Tina helped use with everything

Great friendly service from Jenn. No issues with property, personnel or service. So far everything is great.

The customer service we received from Jenn & Cathy were amazing!!! Our storage unit was clean and very accessible. I would recommend this place for anyone that needs extra storage space. Very convenient and super affordable!!

Came in to check out some units and jenn was very knowledgeable about the property. When it’s time for me to move I will be back

Stopped by for some information Cathy and Jen were dolls!!!

Jenn has always been helpful whenever I come into the office

Jenn and Tina was awesome!

Yesenia was very friendly and got my storage unit in a swiftly manner. She also broke down the lease agreement to where I had no questions.

Jenn was very helpful, courteous, and professional.

Jenn was great, assisting us in renting a parking space. Great communication and very friendly and efficient.

Been there 2 times to help others load or unload. I personally think they are over priced as are most storage facilities. I recommend against using such facilities.

Great service, prices & location.

Conveniently located near a gas station and easy to find from the road. Very helpful staff!

Very helpful rep. Rates are great. Clean and easy access unit.

A special thank you goes to mr. Lane for his great support and full information in regards to the lease with his friendly manor. He also explain to me a few product that can protect my items that I put in my storage and I end up buying the product due to its usefulness and its protection again a special thank you goes to mr. Lane

Yesenia is awesome. Made my check in super easy

Jenn made me feel very welcomed today when renting a unit.

Jen was very helpful and got me storing my stuff promptly

Jenn gave me great customer and was very helpful and informative

Jenn is awesome! She'll even fix your car cover if you don't do it right.

Fast, curtious to rent. Room was clean.

very good experience. Yesenia was very helpful with all my questions. She was very informative. definitely would recommend to my freinds.

Great service and pricing

Came into this location and Jenn was very informative and helpful when I was asking questions!

Yesenia was friendly and helpful!

Gail and Jen are great and I really feel like they address all my needs exceptionally! 5 stars. EDIT: 5/15/18, I really hate to do this, but upper management has given me absolutely no choice. I stand by my original statement that the office staff is great, however the district manager and upper management need to find new jobs. Back in late February, we started seeing evidence of mice in our building by way of bites in some of the boxes. We kept our building clean and organized with no food products or smells of any kind. After discussing the issue with Jen in the office, she let me know that she would take it up with the exterminator. The next time we discussed the issue was in March when we were getting our camping gear out for a trip. We showed Jen in person and she gave us numerous poison pellet packets to put down and assured us that she would speak to management and the exterminator again. Over the next couple of months, we went through many bags of poison that we purchased ourselves and conversations with Jen and Gail trying to have upper management reach out to us for a solution to the issue. Never did they ever get back to us at all. Finally, at the end of April and beginning of May, our storage rent increased without notice from $83 per month to $100 per month and we still hadn't been contacted by anyone at the facility. Yasinia (?) whom I never met, told us that we were notified by mail and email about the rate change, but we have reviewed all of the files and mail and found nothing. Obviously, we were really angry by then and wanted to leave the building and receive a refund for the difference of the rent paid for May since we were getting out on May 4th. Jen tried to have the district manager authorize the refund and she flatly refused. She lost a customer over this and I do not recommend that anyone rent from them until they review their policies and replace the management who exacerbated this problem. We did everything right and ended up with destroyed property and money wasted out of pocket. Bad business plan Public Storage.

Jenna is awesome and always helpful!

Thanks for being so patient an friendly with me Yesenia. Oh and she's funny. Also office manager I can't remember her name sorry she's great also thanks for the great price. Overall a great storage place.

I had a unit at another national brand storage facility and switched to Public Storage. The move in special cant be beat! However after the move in rate, the monthly rate savings is incomparable to the rates of the other facilities. The staff and location are great! Best Place, Right Size Unit with a Just Right Price! Jenn is wonderful, always willing to help and assist to insure complete satisfaction.