Public Storage Self-Storage Units at 350 E Buckingham Rd, Richardson, TX

Absolutely fantastic service

Vernice was excellent on taking my payment. Got me in and out .

Vanessa was very helpful and attentive. Very knowledgeable and patient. Thank you for the great customer service

Vanessa did an amazing job!!! She was so helpful !!! She was quick and very professional!!! Thanks so much for the outstanding service!!!

Verenice was super nice and very helpful with showing us the units available. Very great with explaining the prices. She was cheerful, nice, and patient! Very great location and great employee. Great customer service!!

Andrew and Bernice where so helpful seeing it being my first time …. Very patient and pleasant

The office people were very nice and helped me out thanks for the service

Twice I’ve made the mistake of not going here first for storage needs. Don’t be like me! Great service with REAL PEOPLE- no kiosk. Clean facility.

Vanessa helped me get another unit was very helpful . Thank you for great Services

Excellent and friendly staff! Always smiling

This public storage is terrible stay away from it. No customer service whatsoever. Definitely not user friendly to use the Access code on the phone. On top of that this public storage has a minimum of 250 storage however they only have 3 dollies in the whole building, they should have a minimum of 3 dollies per floor not per building. Will definitely be my first and last month here

My experience at this location has been awesome, ms Vanessa has helped me twice getting payment made and other service. Thank you for the great services. Glad to be doing business public storage

Wow

Nice, clean new place. Elevator lights were out on my last visit. It was dark and creepy. The staff are friendly and courteous

Facility excellent! Vanessa and Vaniesa Top Notch ladies to work with… Very Knowledgeable and pleasant .

Don’t store your stuff here, we had a unit here for about 6 months while we moved states. One month the autopay didn’t happen, we paid it late and planned on coming to collect our stuff at the end of the month. The person on the phone collected payment and told us all we would have to do is send an email and call to schedule an appointment to get the locks off. No problem. We sent the email and called every other day for a week to make sure I was scheduled. When I showed up on Saturday at 12:39 pm, there were three people in front of me in line, the woman (Sally) behind the counter said loudly, “I’m closing as soon as I finish with the people behind you.” The line moved quickly despite Sally’s attitude. There was a man in front of me who didn’t speak English very well, when he tried to ask for help she yelled at him, “Just follow the instructions. It literally takes you through it step by step. It’s not that hard! Move to the side, I have to help someone else!” Then she ignored him anytime he had questions about his rental. I get to the counter, I tell her I just need to remove the locks and close out my unit. She looked at me and was like “We’ll see…” under her breath. She gets the account information and asks if I’m on the account, I say yes, she says “You’re an authorized user but that’s not the same thing. You don’t have an appointment so…” I told her my wife and I made an appointment, I had travelled from New Mexico and I had called multiple times. She said she had no appointments. Sally asked me to call my wife to confirm our relationship, she “allowed” that to be valid. As we were walking down she informed me that she was not normally at that location and she hated it. After she said she hated it she let me know she was leaving as soon as we returned to the office. When I asked if someone else was coming in she said “I don’t care.” I won’t be using public storage again for a long time, they don’t care about their customers or their belongings.

Stop by to get a unit and Vanessa was helpful and fast . Great service

Property so clean … customer service is very helpful got help by verenice She answered all my questions!!!

This will be month but I want to give a shout out to the girls in the office Vanessa and Veronica. They have been wonderful and great customer service . If you ever need a unit stop by here .

Absolutely the worst service of any storage I have ever used. The office is often locked for 1-2 hours in the middle of the day. There are two entrances but they take turns being broken. The place is fairly new but one of the 2 elevators is often broken. They doubled my rate ofter 6 months, with no notice. There is never toilet paper in the restrooms. Onsite management is marginally competent and, confrontational and RUDE

Ms Vanessa was great. She welcomed me in so kindly and was so patient with me . Highly recommend

This is one of the best storage facilities that I have ever moved in or out of. They have a covered load/unload area and clean restrooms throughout the building. The climate controlled atmosphere worked great when it was raining outside during the time we were loading. They have carts and working elevators that allowed me to move furniture down from the third floor with ease. They also have more unit sizes to choose from than any other storage facility I have visited.

Mr. Matt was very polite and fast in helping me to take my payment. 😁

Vanessa and verenice have been more than helpful. This has been the mkst delight experience ive ever had. Very profession. Highly recommend this facilty to anyone that needs a storage. Thank you so much for bsing so kind Sincerely kim Geiwitz

The ladies Vanessa & Bernice are very nice . Great customer service . Thank you ladies .

Great customer service. Really nice girls in the office . Will recommend!

Highly recommend clean and great facility… Verenice answer all my questions and gave me the best options ⭐️⭐️⭐️⭐️⭐️

Very nice facility!! clean and always easy access,, Thanks to Verenice my move in was perfect!!She took good care of me and got me all set up fast and easy!!! So glad to be at this location. Great customer Service!! I definitely recommend this location.

Vanessa was very helpful and actually a blessing and it was a great experience

Vanessa was very helpful. Came in for the first time she was very friendly and great customer service. I want to take her with me

Vanessa was very efficient in her job. Very courtesy and she deserves a raise for remember who I am coming from Markville. Thank you very much

Wow... The manager Vanessa is amazing! You don't often find younger people so dedicated to doing really well in a customer service capacity. What's more, it doesn't come across as an act, she's genuinely a kind, patient person who wants to help in whatever way she can. And when you're moving and storing, there's certainly enough stress already! The place is spotless and the staff can't be beat.

Wanted to say thanx and great job to Vanessa at public storage. She went above and beyond for my wife and me. Someone wrecked the access box and do you know that she comes in early and stays late to manually run the gate until corporate sends someone to fix it? Talk about customer service! She gave me a tip that saved me considerably and I just can't thank her enough. This place is clean (including the bathrooms), well maintained and a great staff.

Vanessa and vernice are the nicest customers service people. If we ever need anything they are willing to help whenever we need anything . I also see them out cleaning and helping customer service

Vanessa was great with customer service .very patient and helpful .

Want to give a big shout out to Vanessa & verenice. They both go above and beyond. Also willing To help with with a smile . Thank you ladies for keeping the facility clean

Ms vansssa was great. She went above and beyond . She helped me with every step 10+ starts thank you

I had a wonderful experience with Heather. She provided excellent customer service, greeted me with a smile and made sure I was well taken care of. Thanks for all your help Heather.

Vanessa and Heather were awesome! Very nice and modern location.

Love the storage very safe for my things

They young ladies here are so very nice and helpful

Vernece and Vannessa are amazing. They were more than helpful and knowledgeable about my unit what I needed had to pay I went back in today just to get some clarification they were awesome always nice remembered my last name when I came in that is so important to me to go somewhere and be recognized and called by my name the girls do a super job in definitely need to give them a raise or a bonus

I was charged 3 times in 2 weeks none of them 1 dollar the worst storage and worst day of my life. Couldn't get any of my important things on this Small tragedy elevator. Had to give away my dressors and lots of other things I have pictures of the lights being off in elevator and cords hanging down could have gotten stuck on it. Ik the storage does not care about price and danger loss and inconvenience.

Vanessa was very helpful and great service . Thank you for being wonderful and patient with me

I want to give a huge thanks to Vanessa. She was very helpful, respectful, and customer service was great. She even went above and beyond when my unit was locked that I purchased online she fixed it the issue within minutes even switch my unit and credit my account for transfer fee because someone put a locked on my unit. She took the time and stayed with me and made sure that everything was in order including my unit and my paperwork on my new unit. Thank you Public Storage for hiring a very sweet and passionate person who not only cares about her job but she cares and appreciate her customers.

Vanessa was very helpful. Knowledge about her job. Will recommend her to my friends and family. Thank you for the wonderful service. She deserves a raise 👏

Vanessa was great and fast at getting me in the unit I needed at the last minute. Thanks

This places office is never open, I only once have i come and there was some one at the front desk and that’s when I opened my account. I’m here one hour before the office is supposed to close and it’s locked up. I called in advance to upgrade my unit size and still they close early. Hate to be a Karen but why can’t they be open when they advertise they are. I take time off work to come in the time this location list as office hours and they always fail to be open.

Ms Vanessa was a very helpful person to work with. Helped me get my unit and answered all my questions

Verenice was excellent with her customer service. Thank you .

Vanessa was very professional and friendly she is really willing to help. She helped me get my unit I’m 100 satisfied with her service.

The lady working was very nice and super helpful

Very clean, nice staff, and love the fact that it’s climate control.

This storage place is awesome very good discounts. Clean restrooms and climate control units. Very nice staff. Give 5 stars ⭐️

Stop by got a storage and Ms Vanessa was helpful. Got me in and out quick. Great customer service

Vanessa was helpful. Went above and beyond and helped me organize unit .

Ms Vanessa helped me download the app and how to access the app to make the payment and open the door. Which is very helpful . Plus she is patient with me and helped me thank you

Vernice was very helpful, she fixed the issues we had from online booking. She's amazing & even know us by name.

Stopped by to get a unit and Ms Vanessa was great. Helped and accommodate me with the perfect unit. If you need a storage stop by and see Vanessa

Vanessa and verenice were very helpful and friendly. Helped me with space and transferred me into a bihger space thank you laddies

Kristie is a great representation if what an Public Storage team member should be: informative, courteous and friendly. She is the reason I rent at Publc Storage. Kudos Kristie!@