Public Storage Self-Storage Units at 8600 Spring Valley Rd, Dallas, TX

The best c/s Julie was very polite and very professional

Love Julie she is the best

Julie made this experience awesome!!!! She was very personable while being very professional. I don't know how to thank her for all her help!!!

I highly recommend this place the manager and the stuff are awesome!!! never feel afraid to spend your money at this location, Customer service his a 10 out of 10.

Krystal was great

Julie is great 👍

Julie and Kristen were great to work with at the Spring Valley RD public storage. Both were very friendly and knowledgeable.

They need to call a tree trimmer, broken tree limbs everywhere. They charged me to move to a different spot when my vehicle cannot physically fit into the spot they put me in. *updated Thank you public storage for calling me about my review and getting the situation fixed

I had the pleasure of interacting with Amanda during my recent customer service experience, and I must say, she truly exceeded my expectations. Amanda’s attention to detail, patience, and genuine care for resolving my issue made the entire process smooth and stress-free. Her professionalism and positive attitude were evident from start to finish, leaving me impressed and satisfied with the service I received. Amanda is definitely an asset to your team, and I would highly recommend her assistance to anyone in need.

A very convenient location with friendly staff. Amanda was super helpful throughout the entire rental process. Clean property. Multiple options available

I had previously rented from the storage company Security Self Storage from 2017 thru Dec 2023 when it was sold to Public Storage. I rented 2 very large units, and then just one. Previously the facility was very clean and the managers (who lived on property) were great and professional. I absolutely cannot say the same now that it has been bought. Here are the things that changed for the worst: 1. The front gate is always broken making it a security issue and also looking quite run down. I guess it's good if you want all hours access! Which ir used to be in the past, and never an issue then. A big plus to be able to unload and unpack at night.. But now you have no access after 9 and the whole place has really gone downhill. 2. The place and care of it has gone to hell. The grass is about 2 feet tall, the indoor storage has big puddles of pee in the halls and smells awful (likely homeless living nearby). Clearly no one has bothered w maintenance of the property. 3. There is no staff living on premise to watch over things like before. There are lots of homeless in the area so who knows what goes on. I wouldn't risk storing valuables there. 4. There is trash all over the place. The dumpster is usually overflowing w trash in the most atrocious way. 5. Not only has the property gone downhill in every way, but the prices almost doubled. I went from paying $250 to over $400 for a large outside unit. I got out of there as quickly as I could! Better deals to be had elsewhere. The new guy I've met up front (Coby) seemed like he was trying his best, so all I can say is that this is a company wide problem. I also started renting another unit elsewhere and have had a better experience there. The pricing is better too. I did report lights out all over the property and as of weeks later no improvement has been made. It seems public storage is another greedy corporation who cares more about money than customers. I have also heard from others that had their trailer stolen recently. I'm not surprised. In the past that was never a concern but with the lack of maintenance or anyone on property and the gate constantly broken, I am not that surprised. I hope public storage would read and make changes but I doubt they will.

Amanda helped me settle into Storage unit, helped with a charge I needed to resolve. The property is clean. Very polite and bubbly Manager, She always responds profesionally and is very attentive to any questions I have.

Cobey was great! He got me fixed up super quick and was very informative.

Cobey was very informative and helped me take care of My questions in regards to My account and unit! Very pleased!

Buen servicio con el muchacho cobey

Cobey was super friendly, helpful and we were able rent our storage very quickly and easy without any problem.

Cobey is super knowledgeable and hard working and took the time to explain the entire process to me. Would return!

Candy was very helpful with getting me a storage.. 5 stars she did a great job

El señor habla los 2 idiomas ...es perfecto porque antes venía y no me.podia comunicar. Es muy amable y la atención es perfecta.

A well kept facility. Always clean on the inside building storage units.

I was renting at 8600 spring valley Rd and I found out 1-25-2024 that my utility trailer was stolen from there, they're exit is broken cars are going in and out without putting their gate codes! I have pictures of cars going in through the exit!! It had been more than 8 days and its still broken.. previous owner never had that problem I would leave it there for a whole month parked in my unit Z-22 and everything was good now this company comes along and don't even take care of ur stuff and are getting stolen and they see cars going in and out and the guy was like .. " Oh yeah I been seeing that, well the work order is already put in I don't know until when it will be fixed"like if that'll reassure anything!! 🤬🤬 Apparently they can't help me any further.. it still make one very angry

Great place and very friendly staff. The prices are a bit high but it is like that everywhere. Office always look nice and clean.

Bueno yo tampoco hablo mucho inglés pero uno tiene k entender k no es fácil k siempre encontremos una persona bilingüe , así k nuestra meta en este país es aprender a defendernos un pokito y pues ayude al empleado y dejenle un cuestionario k sea inglés y español, para k se puedan entender y se de mejor servicio . , Y el cliente este satisfecho con el servicio por k de igual manera aki tenemos el tiempo contado los k rentan y si el pago se da tarde cuesta recargosasi k mejoremps el servicio . Ayudemos a las personas k no puedan entender español k tampoco nosotros ayudamos.

Convenient location and friendly staff! I will use this place again if I ever need storage in Richardson!

Management is great..they go above and beyond to help their customers..recently there was an ice storm and they both helped me get my vehicle unstuck in the snow..very polite and considerate

Great storage, privacy, Sweet Manager. Clean Property, Great Customer service.

WENDY,was so helpful and pleasant to work with from the conversation on the phone to the final signing of rental.