Public Storage Self-Storage Units at 920 Audelia Road, Richardson, TX

Rented a great space, in convenient and safe location in Richardson but the best part of the experience was the help and support we received from site manager Harrison. Harrison was kind, thoughtful, professional respectful knowledgeable, helpful and really went above and beyond to make sure we had everything we needed for a successful move in of our belongings. He even made sure we had water to hydrate as the day was so hot and humid. Made us feel like valued and welcomed clients! Thanks so much Public Storage and thank you for having such a great manager, Harrison! He made our move so easy and pleasant !!

Harrison is the best property manager I've ever encountered. Very helpful with all of my problems. Affordable storage place. Bring your own lock imo.

I’m very disappointed in Public Storage. I went to get my stuff out to move on May 1. So the manager Mr H said because I didn’t get it out on the 30th I will be charged $169 but my regular rent was $128! He said the following month he will give me a discount but I said to myself I’m moving out of the city as a matter of fact I told him. So I ended up leaving a couple of things so my friend could pick them up. I called customer service, they took it back down to $128 and she said I had until the 7th. I go in the app to pay it and they are charging me for late fees so it’s $160. The manager called I explained what I was told but they really don’t care! He said I can pay the $128 and he will see but he have no control which is a lie. I was willing to pay the $128 but I’m not going to pay any late charges. On the 1st I could have gotten everything out but he was being overly nice and I didn’t pay attention. It’s the principle of the thing, the lies and the deception. That’s why he offered to put a combination lock on so he can control. Well I refuse to give away $128, you not get rid of the late charges and I still can’t get my things.****PLEASE PAY ATTENTION*****D0 NOT USE PUBLIC STORAGE! They are not about CUSTOMER SERVICE ** They are use deceptive practices ***

Can someone please give me a call. It’s literally no way I can talk to a human I need help. Update : I got help thanks so much !

I just called the storage facility to get help with payment and reniga was so helpful. Answered all my questions with very detail answered and instructions.

Harrison was awesome, he was friendly and very knowledgeable of the storage units and has great customer service.

Great customer service, Verenice & Connie went above and beyond to make sure our needs was met. The two of you was very pleasant with positive energy. Thanks again Verenice & Connie, the two of you was awesome. May God continue to bless you the teo of you beyond what you can think or imagine. Natalie

We needed help and we met two amazing ladies who were more than willing to help us. A big thanks to Verenice and Connie for all their help. They made our visit worth while. They were both pleasant and kind . We do not live in Texas and we were already really stress but they took the stress away. Thank you for all of your help and may God bless you both abundantly! Jason

Harrison is so helpful.

The manager Harrison was soo very helpful. I had to switch from one location to another and his help in the process was greatly appreciated

Great location Harrison property manager is really nice Thankyou

Very good

The lady there.. I think her name is destiny has great customer service, has helped me finding a storage place that was in my price range and reliable, and to guarantee that if anything were to happen with my storage that everything would be ok as far as the policy and so forth.. she’s amazing

I were having issues and the property manager Destoni was able to respond very quickly and assist me

great experience, shout out to the worker destoni who helped me when i was having issues with my code to the gate. clean nice property.

I suppose when it comes to storage units, integrity isn't exactly a priority in their business model, so my expectations were very low. The space itself is satisfactory, but there are definite concerns with the accounting and billing system. I signed up at the beginning of January, paid all my fees, and three days later received a late rent notice, which seems impossible. Customer service was a waste of time, and the discrepancies between my documents and their records were concerning. I only need the storage for three months, so I won't fuss over the unjustified extra $200. My expectations were low given the nature of this business, and it seems to operate in a very scammy manner, so my advice would be to expect miscellaneous expenses that weren't communicated and use it short-term, then move on.

The district manager of this location was one of the nicest and most professional people I have interacted with for quite some time. She is amazing!

Nice service and very spacious

bien seguro limpio

Disappointed. Entry and exit to property is inefficient. No light in my unit or hall nearby. Requested to fix twice and was told I’d hear back within 72 due to the issue being escalated. It’s been 3 weeks. You have my +$300, but only for one month.

Great. Awesome to rent from

Good Job Alicia

2200 K Ave is nice. 920 Audelia however, lights are all burned out. Very dark in there. And raised the price of 2 units $165/mo more! Many are grumbling & moving their storage out. Kiosk. No humans. Bathroom locked. We moved my gf to 2200 K Ave. Brilliant lighting, roomy parking, compliments from customers. 2200 K Ave Plano. Upgrade DQ across K Ave. Outdoor eastside covered seating!

Poor communication and never anyone at facility

I have a climate controlled storage space cheaper than outside space. Well the storage just went up $27. I signed a contract for $89 now it just went up violating the contract ? How can companies change the contract with out me signing a new contract !!

i was giving wrong information 4 times. When i made my reservations i was told i would only like $25 plus tax to move in. WRONG!! The representative failed to tell me that i would be paying $20 for a lock i didnt need. i was told once i finish the esign online that i would get a gate code and will have access to the storage. i called back 3 more times and they all said the same thing. On the last time i called is when i was told my reservation was changed to the next day. nobody called, email or text to notify me. i went to purchase a uhaul to take my things to storage to find out that i didn’t have no access. which made me come out of more money for the uhaul because i had to keep it a extra day till i get access to my storage. My whole experience was based on lies and for this to be my first time needing a storage has been a nightmare. Hopefully i will never need a storage anymore and if i do i most definitely will not be using this company.

Faye was awesome. She was so patient and kind The 1st unit I reserved just didn't seem big enough. She gladly showed me another unit. She explained everything to me.