Public Storage Self-Storage Units at 920 W Frontier Pkwy, Prosper, TX

Ashley was a great help at this facility on Frontier! She was very patient and accommodating even to my late arrival to clear up some things on my account. Very nice and always held a smile!

Trisha was awesome she took her time to answer all my questions and helped me find the right size of storage unit.

Shawarma was very helpful and quick with getting my account set up.

Do not Sign up Here!!!!!!! I really hate writing bad reviews, because I never want to jeopardize a persons job but I feel in my heart I must give this feedback. I had two bad experiences with Jody. When I first set up the meeting she was catching an attitude with me. I thought she was just having a bad day. But at our actual meeting to look at the storage unit. She accused me of trying to sell items from my storage unit. I told her work with dental professionals and will have product samples but do not sell items from my storage unit. and She accused me again. Then when I told her I did appreciate her comments she yelled “I’m JUST DOING MY JOB” 4 times. I asked her to lower her voice when and she said it was the echoing of the facility. She then told me she wasn’t showing me the unit. Also did I mention I am pregnant?!? why would you be aggressive to a pregnant lady? So I told her I really needed to see it to make a decision. So she finally showed it to me. It was perfect. But I could not sign up knowing she was the manager and that I would have to deal with her long term. Jody if you read this know that I really hope you can find a place in your heart to control your anger and provide great customer service. Yelling at people for no reason will never get you new business. My baby and I forgive you but please adjust your attitude.

Kelly helped me at the frontier location. I had a mix up with trying to transfer units in a short time and she picked up the phone and worked with me and even gave me credit due to the lack of communication (not on her part). Kelly is awesome! Thank you so much for all your help. Moving is stressful and Kelly took one less thing off my plate.

This facility was the nicest I’ve ever been to. I don’t typically right a ton of reviews, but Jody’s customer service was incredible. I would highly recommend.

Jody was absolutely fabulous. Explained everything very clearly and very helpful in tailoring our rental to our needs. We signed up on the spot!

Jody … Other Meaning of Jody is Pair .. She’s the best Pair for the work .. Jody is Amazing and very very helpful . Highly Patience and Wonderful Person , Jody helped us all the way right from making me understand the Product and Services . Great Service

Excellent service! Jody was so helpful and made my transition so easy and smooth. Very satisfied with Jody’s assistance!

Jodi was a great help , thank you

Jody was nice, professional and knowledgeable. Public storage faculty was clean and easily accessible. Highly recommend.

5 Stars and MORE. Jody did an excellent job of explaining the entire rental process and touring the open units. We appreciate her insight to traffic flow and size of unit to fit our items. Thank you Jody for all your extra time and answering our many questions!!

Phenomenal customer service!!! Thank you so much Miss Jody for assisting me when I needed help with my storage and taking the extra time to help me navigate and further assist me in answering all of my questions. I greatly appreciate the time and effort that you put in helping me. I would recommend this storage to anyone. 5 stars is not enough!!!

Got a great storage unit. Brandi helped me out alot, very appreciative. I recommend getting help from her 10/10!!

Jody explained the process & was extremely helpful.

Jody gave us the best customer service and tour of the storage facility. She answered any and all questions we had, and got us a unit with all information needed + payment done within less than 30 minutes. Great facility and great employees. Will be recommending this place to our friends and family!

Bryan is amazing. Only reason I will ever use Publix storage again. He even stayed after hours to help me return my lock and vacate my unit.

Jody was amazing!!!! She set up the app, she walked me through everything and made it so easy!!!

It is truly refreshing to know that the same phenomenal customer service by Jody at Public Storage in Celina is still the same as when I first rented my unit almost a year ago. Even when one or both elevators are not working, there are not enough carts to use, someone left a mess to be cleaned up, etc., Jody remains the shining light of helpfulness and calm. If I could give more than 5 stars for her I absolutely would. If I were to pick the perfect customer service representative it would be Jody at Public Storage on Frontier in Celina, Tx. I rented my unit online and it selected me a unit far from an elevator; however, I needed in a unit close to an elevator and Jody helped me achieve that. I explained my need for a closer unit and she was more than happy to help. Jody is very friendly, easy to talk with, and excellent in her explanations as to procedures when entering the facility.

Jody is fantastic! Helpful and knowledgeable!

Jody was amazing. She was so kind and informative. She answered all of our questions and was super flexible in making our unit the most convenient for all parties involved. Thanks Jody!

This location is great. It's convenient with the carts and elevators. Jody the manager is the best! She is extremely helpful and knowledgeable! She provided great customer service by going above and beyond. I will be keeping this location for current and future use.

Jody is awesome ! Exceptional at her job So friendly and such a hard worker ! Cares about her customers ! I can tell her job is very important to her . I have multiple storage units and have recently moved from prosper and now live in McKinney. And I am continuing to keep my storages here due to excellant management . Christy C

We made a reservation at this location for a large climate controlled unit. They telephoned me several days beforehand and asked when I would pay. I said I would pay on the date of my reservation, as indicated when I made it. I wanted to see it in person first to ensure that it met my needs. They then advised me that it might be gone as reservations don’t keep if someone else pays first. They said they called as s courtesy because another woman had just called and might pay for it before my reservation date (which was 3 days away) and then it would be gone. They were nice over the phone and we are moving and needed to secure a space, so I paid. I should have known better. The email confirmation I received after paying for my reservation did not match what I reserved. It did not indicate it was climate controlled. Concerned, I asked my husband to visit the next day to ensure that it was what I reserved. It wasn’t. It was not climate controlled so he simply asked for a refund. The man at the desk said he would have to get the manager. The woman who came out was rude and insulting. She kept reading the contract over and again to my husband - who is a patient and tolerant man. He advised after several readings that he did not need it read again as he and I are both attorneys and we can read contracts ourselves. He then explained that this was not what I had contracted for so it was void - since it was not climate controlled and again, asked for a refund. We never even took possession of it and I had made it clear by phone that I needed a climate controlled unit. We only paid for it less than 24 hours before and never received an access code or any access other than when he showed up to see if it was what I had reserved. The manager became verbally abusive to him and kept reiterating that she had a signed contract and we were stuck with it but she would give us another unit (that wasn’t same size and not in ground floor so nothing like what I wanted) and my husband told her he couldn’t trust her as far as he could throw her and he simply wanted a refund. She then accused him of making a physical threat because he used a well known idiom. At this point, he asked her to contact the police. She refused. He left. Because that is what you do when you’re met with crazy people. How she is the face of this business is astounding. I then called “customer service” and was also told that they had a signed contract and that was it. We could pay that first month and the lock fee and we would get no refund. How does a place like this stay in business?? We will never use Public Storage again and I will steer everyone I meet away from this horrible location.

Excellent property!! Very well taken care of, very friendly staff. Easy 100% online sign up

THIS IS THE WORST CUSTOMER SERVICE EVER!! The lady JODY was just very rude and disrespectful.

I just had a call with Jody and I was trying to get some information on how to remove the insurance on my account. We had a miscommunication but the way she handled it was completely outrageous. Jody was completely disrespectful, rude, and spoke to me in a very nasty tone. She was completely unprofessional and had a complete attitude. For some reason she didn't think that her frustration and irritation with me was going to come across on the call but it did and I called her out on it. The miscommunication came from her not asking me if I even had a unit and then she just blamed it on me saying that I told her I was stuck on the renters insurance when I didn't even tell her that. If this place expects to keep my business I suggest they advise Jody to check her attitude when she's talking to customers. I give them my money, they are getting my business and they better start showing more respect before I take my business elsewhere.

Jody was so patient, professional, and helpful. Very much appreciate help getting me all set up today. Only concern is other patrons who fail to follow basic warnings about holding elevators open to long. They've already burnt out an elevator, so we are down to 1 for now. Otherwise, the service was great, very clean, and helpful!

Jody and Tia are awesome!!! The facilities are so clean and usable! Jody and Tia went out of their way to make sure I had everything I needed! Thank you so much! The erental was so easy and efficient and using the app is a snap!

Jody was wonderful! Helped me understand everything completely through and was super friendly. Experience was 5 stars!

Poor customer service, of the 4 times I’ve been to access my things, I’ve been turned away twice due to broken/malfunctioning doors.

I had a great experience at Public storage today with Jody. She was amazing she took her time and showed me around the units and made my process extremely easy. I highly recommend this storage unit if you’re interested.

The staff at this location displays a discourteous demeanor

Jody is awesome. Super easy to work with.

Jody was very informative and friendly. She walked us through the storage unit and explained everything. She answered any and all questions we had. We highly recommend renting with them if your needing storage.

Jody made everything so smooth and easy DEFINITELY recommend!

Jody was awesome and fun!

Jody was great!!

Jody was great, excellent service.

Great facility! Always very clean and Jody is awesome to work with. Highly recommend!

I’ve now rented two units from this location and I am more than happy with the service! Jody has been very helpful and patient with all of my questions. She has always been available when I needed help and has been very welcoming.

Kelly was very helpful and friendly! Walked me through the move-in with ease. :)

Jody was super helpful and made the entire process very easy. All of my questions were answered throughly and the facility is super clean.

Beware Public Storage will get you to sign at a teaser rate and then after a few months drastically drastically raise rent with no control. I understand that this problem is at a corporate level, Jody who is the property manager at this particular location is phenomenal and very kind. I would take your business elsewhere unless you want the constant rent increase.

Jody was fantastic! Very friendly and made the rental process quick and easy!

We used the storage unit as a go between for our move from TX to CO and had an AMAZING experience! The on-site dollies are extremely helpful and Jody made the move out process so easy! She answered all my questions and was so kind. 10/10 would definitely recommend renting a space here.

that was easy! I was wrapping up the online rental application when the property manager Jody came up to the office. she took time to let me preview my unit and answer all of my questions to ensure the space fit our needs. GREAT customer service and introduction to Public Storage.

Great place to rent a storage. Very professional and friendly. Jody is the best!She answered all my questions and took the time to explain it all. Jody you rock!

I had the greatest experience checking in. Jody was absolutely amazing so friendly and thorough. I am happy I chose this location so I will be able to interact with her. Everything is very nice and clean here and easy access. Again I appreciate Jody so very much.

Awesome customer service from Jody, and very helpful in giving a walkthrough of the entire storage premises and the unit itself.

Jody was excellent she explained all of the in and out of Public. Very patient and kind. Did not mind showing several storage units.She definitely new what she was doing. I would invite you to ask for Jody for great service 🙌🏽

Jody was great to work with. She made the signup easy and quick.

When I checked in. Internet was down in the facility, but still Jody was able to assist me in finding an appropriate storage option through my mobile phone. One of the clean and secured storage I have seen, with good care for the customers

Met with Jody looking for storage options. I was impressed with her professionalism, friendliness, attention to detail, not to mention the exceptional facility she manages in Prosper. I highly recommend this facility if you are looking for storage needs! You will enjoy working with Jody.

Working with Jody made it a seem less process so easy to work with and a clean facility!! Thank you!

Such a wonderful experience! Jody is exceptional at what she does and we were so happy to work with her!!!

Jody was so helpful to me and my family to get us into the unit that we signed up over the phone. She’s a hard worker and made us feel so welcomed!

Jody and the team here are fantastic. Highly recommended!

Jody was amazing and extremely helpful . Showed me how to navigate through and how to access my storage unit and app

The hours shown on the website do not reflect the actual hours someone is in the office. I’ve driven to this office 3 times to return a lock for a refund and no one has been in the office and the doors to the office is locked, during hours they should be open. This is frustrating especially when you call and all you get is a voicemail. Edit: Jody, the property manager, returned my call immediately and explained that she’s on site but not always in the office. She was very helpful and took care of me same day.

We have rented two storage units at this particular W Frontier Pkwy Prosper Public Storage. And what a help Jody was. She is just amazing and easy to deal with, patient, and very accommodating. She made sure we got any deals that were available that week. We recommend Jody and her fantastic assistance in getting a storage facility in that location.

We are return clients. Jody is so helpful and wouldn’t go anywhere else!

Jody was of great help with acquiring a unit, and the process was quick and easy!

Jody was super helpful! Made the whole experience super easy!

The property Manager Jody is always around the property doing something. If it's picking up trash or just attending to people with questions about the lot. I go in every Sunday to store or pick up things from my space and she is always there with a smile if I ever need anything.

I was pleasantly surprised how easy it was to complete the rental process. Jody was so kind and efficient. We really appreciated her help. She had everything we needed. This is a very clean facility.

Great experience, Jody is always so friendly and helpful!

Jody was terrific and efficient with setting me up with a unit. Great facility.

Great experience!

Jody is very helpful. The property is clean and secure. I would recommend this storage!

Joy is INCREDIBLY sweet. Made this process so easy. Thank you

TISH has been amazing! She helps you through everything and has been so kind and understanding with me.

I recently began renting here and had a great experience. Jody, the manager, gave me a tour of the facility and helped me to my unit. She was so helpful!! I was also able to setup my whole account online which was very convenient. Highly recommend this storage!

Very clean facility and customer service is beyond 5 star! Jody is amazing!

This storage is such an awesome storage especially working with JODY, she is simply an AMAZING individual. She definitely has an awesome customer service and each time I'm at the storage and she's walking her rounds, she would usually stop and say hello 👋 to my kiddos and I. I'm definitely not taking the risk of going elsewhere because this place is home and I know and believe all my items are stored safely. Thanks again Jody for making my experience here at Public Storage a great one. You are such a phenomenal person 💛 💗 💖

I had a great experience renting my storage space with Jody. She was very helpful from beginning to end and partly the reason I went with this location. She is thoughtful, patient and kind; everything you’re looking for in Great customer service. Thanks so much for all your help Jody!

This is the second time I'm using the Frontier Pkwy Prosper location and I just want to say that Jody is absolutely fantastic to work with. Very professional, courteous and above all patient when working with me to accommodate my requests when setting up my storage needs. I couldn't be happier with Jody's friendly and helpful service!

Many thanks to Jody at the Frontier Prosper location. She has been nothing short of great in helping us get all of our storage needs with multiple units after a fast selling of our home. Knowing all of our furnishings are safely stored at public storage with Jody has me sleeping much better. Merry Christmas and Bless you Jody!

Thank you Jody! Moving has got to be one of the most stressful tasks families have to attempt. You have made it a lot easier with your cheerful personal care and empathy of our mountainous moving and storage quest. We needed multiple units over the past year and you have always been there with a smile, eager to provide service. Success to you in all your endeavors there are not many people with your dedicated work ethic. So thankful we have met you at public storage frontier in Prosper!!! BDM

These guys are great. Always responsive, answers phones and questions - very courteous and helpful. Clean! Easy in - easy out. Ben & Jody are awesome.

The staff is amazing, they are super friendly and willing to assist with any help you may need. Its a very nice facility that is well secure.

Tabitha and Jody are an awesome team. Their service and knowledge helped so much to understand the facility and how everything works. They provided outsanding customer service!!! We highly recommend anyone thats interested in working with them from an employment perspective and a customer perspective.

The woman sitting at the front desk is so disrespectful. Short hair, blonde, glasses. She treated me with so much disregard and wouldn’t even tell me the sizes she has. I told her “I forgot the sizes could you tell me what you gave” she said “we have many sizes.” And I said “may I have the size under 10x25” and she said “that’s all of them.” Like? She needs to be let go. Her tone was so distinctly rude. I’ll try again when someone else is working. Location is good but her attitude was shocking. As a business owner it’s hard to want to bring my product here when they have staff like this.

Jody was AMAZING! She deserves 5 stars for the BEST customer service. She took care of me as if I were her first customer, when I was so late in the day, it was time for her to go home. Make sure to use the Frontier Parkway location so Jody can take care of you.

The easiest storage experience ever. Jody made sure everything went smoothly on move day. She helped me locate my storage unit and walked me through everything I needed to know in advance of my move date. Excellent service!

Great experience changing units with Jody. Highly recommend this location.

Great service and easy setup. Very Clean

We worked with Jody (site manager) at this facility. She was very helpful, professional and courteous. She knew her business I could tell right away. All calls were returned and all questions answered. I’ve used other storage facilities over the years and this one has been by far the best…units are clean, modern and new. Would definitely recommend this facility.

Was trying tent a unit. The lady Jody was very rude. I was asking questions about pricing and she would not answer the my questions. Jody said all prices can be see online. I guess you get what you pay for so I’ll go elsewhere!

Great place but EXCELLENT! Jody is professional, kind and on point! Thank you Jody for amazing service and diligence!!

This storage facility is clean, and efficient. Jody is so helpful, knowledgeable and kind, we are very grateful for her service. The items in my unit were just as I left them a few months prior. The location is convenient and easy to access. I will definitely be renting a unit from here if I need one in the future.

We are a business with 2 accounts adding another. I will rate the on site manager a 5, as she provides an awesome experience. HOWEVER, I rate a 3-4 for behind the scenes management - I hope they will listen and improve their technology (internet not consistent), thus making customer relations a sore point -- It would be most beneficial to customers to have an onsite phone number and email vs having to go through an 800 number and not have a response in a timely manner and no follow up. This was a problem we had before they changed names from ALL STORAGE, so it is something they need to look at.

Was difficult to get ahold of someone but once we did, Jody was fabulous to work with and helped us with everything we needed.

Miss Jody was very pleasant, assisted me with all my questions and very pleased with the service I received and would recommend this location and Miss Jody to anyone!!

We just rented a unit today and Jody was very helpful. The computer system was a bit slow, but this was not her fault. Jody was easy to work with and showed us the three units we wanted to see. The facility seems very clean and maintained.

Jody is wonderful! She is kind, helpful and made the process of renting a space very easy.

Jody(Property Manager) was extremely nice and more than helpful in resolving my issues. Will definitely be keeping my business as long as they continue to have her on the front lines

Jody leasing today was the easiest and best experience because she was here and helped my family and I out so much!

Great service today at Public Storage. Jody was super accommodating with picking out a storage unit today, and explained the safety features of their facility. Jody also gave a tour with helpful tips regarding gate access, parking and their app!

Jody helped us with our rental and provided great service. We saw her when we returned put our belongings in storage, she was walking the property and cleaning up the trash. Jody is an exceptional employee.

Jody gave great customer service today! Walked me through the units and all to make sure I got the best one for my needs definitely recommend this public storage location!

Everyone was so nice here. Great location great price. Clean and perfect storage .

This storage facility is extremely clean and we have made multiple trips to it the past couple of weeks. Jody the property manager has been extremely friendly and always asks if we need anything or if we need any help. We would definitely recommend this location.

Jody is awesome At!

Jody was very helpful, she made the entire process easy, really appreciate it. Thanks

Jody, you have been an awesome star as on a moon... Thanks for helping me out with what I need.

Jody was amazing!! She helps us get in and out with a storage unit in under 10 minutes. I definitely recommend😄

Jody was incredibly helpful today in helping us rent a unit! Definitely rent here!

This was the easiest part of moving! I simply went online at my convenience, scheduled when I wanted my rental to start and even set up autopay. The property manager, Jody, had already taken care of everything for me prior to me ever setting foot on the property! They took care of the unit even having a lock, which hadn't occurred to me in the circumstances my move. The unit was clean, well lit, offered trollies for moving items and had excellent safety standards as well as security. I saw employees routinely performing maintenance during drop-off or pick-up of storing items and I never had issue getting in when I needed or wanted to. To make things even easier, when I no longer needed my unit, I simply let Jody know and everything was handled via email. Moving can be extremely stressful and hectic, but this was the easiest and most streamlined aspect of it.

Jody (property manager) is amazing! So helpful and caring of the property and the clients she helps. The property is spotless and easy to navigate. I highly recommend contacting Jody for all of your storage needs!!

Jody is awesome, I’ve had to add units and drop units based on my business workflow and she always is fast and helpful with any needs that I have.

We signed up for a storage unit, and the experience could not have been better. The place was very clean, and there were plenty of carts for people to use. Jody was was amazing! She showed us the unit, gave us a tour and answered all of our questions. She is very thorough and very customer oriented.

E rental super easy. Jody in office is awesome and helpful!

Jody was amazing! She showed be the different sized units and talked to me about how to be efficient with the spaces. She also help get me set up with all the boxes and packing supplies I needed. She was such a pleasure to work with! Highly recommended checking this place out for your storage needs.

We came In looking to rent a storage unit, and Jody was amazing at giving us all the details to get started

DO NOT SIGN UP HERE! RUDE STAFF AND THEY DO NOT HELP YOU. ALL THEY WANT IS TO TAKE YOUR MONEY! WORST PLACE EVER WE PAID FOR A STORAGE FOR THIS MONTH EVEN THOUGH WE COMMUNICATED THAT WE WOULD BE LEAVING THAT SAME DAY AND STILL WAS CHARGED. WHOEVER GETS OUR OLD STORAGE WILL STILL HAVE TO PAY EVEN THOUGH THAT MONTH HAS BEEN PAID BY US. THEY DEF STEAL YOUR MONEY

Thank you Jody for making the procurement of a rental unit so easy. Jody is very courteous and friendly. She took time to listen to my needs and was very patient in showing me the different units so I could make an informed decision. Jody went above and beyond to make sure I understood how the app works to access the storage unit. The storage unit is clean and well lit. If you are ever at the 920 w frontier pkwy, Prosper location, ask for Jody!!!! 6 stars.

Jody did amazing!! Very informative and helpful. Answered all of our questions and was very attentive.

Jody was great! She explained everything well, showing me all I needed to know! She’s a Keeper!

I want to say thank you Jody for really working with me on one of the worst days in my life. I was able to secure a storage space and move in without a hassle. She took the time to walk me through the place and showed me my storage before I decided if I wanted it or not. This place is very clean and the people who are renting their own space mind their business and are nice as well. If you are in a bind- which I was - and you don’t have no other choice but to throw your things into a storage you have found the right place! Located right by 7-11 so when your done moving go there and get a slushy.

Sign up was easy and Jody was great at showing me around and getting everything set up. Looking forward to moving my things in.

Nice clean storage facility. We needed a unit briefly because both our parents had passed away. We kept it as we were slowly going through their items. Jodi was a dream to work with. Very helpful in all our needs.

JODY WAS AWSOME AND VERY SWEET

Recently sold our home to downsize and needed to utilize storage between our move due to unexpected delays. Jody was amazing, she helped me thru the process and rental. She also helped with the drivers and coordination on move day. She is passionate and loves her job and property, very responsive. Highly recommend this location if you need storage. Thank you Jody!!

Jody was super helpful! Told us everything we need to know!

We moved from Florida to Texas. Jody was so very helpful and kind. She made the process super easy. We filled out the online reservation which was a snap to complete. The facility is spotless! Our first impression of Prosper exceeded all expectations! Thank you, Jody!

Jody is an absolutely fantastic human being. She is always helpful and keeping a close watch on all of the units. I wish I had a Jody at my company! Jody does it again! I had to move units and she made the process so simple!!! Someone give this girl a pay raise!!!

Great customers service by Jody!

Ben was awesome! I came in 15 minutes to closing and he took his time walking me through everything. Clean units and amazing staff. I would definitely recommend this location.

Jody was great. She helped and take good care of me. Everything went smoothly.

Had an amazing time conversing with Jody. She is a true professional and she went out of her way to make me feel comfortable in transitioning from one storage unit to another. We had a great conversation and I 100% recommend this Public Storage location‼️

Wonderful experience working with Jody. Extremely helpful getting me a storage space that works best for our needs

Trish was excellent!

Jody was very courteous , knowledgeable and helpful and confident. Thank you Jody!!

Just signed up for the first time with Public Storage. Jodi took care of everything and she was great!

Jody was excellent, we needed a unit last minute and she was able to help us quickly!

The property manager Jody and Pedro were amazing!!

Jody has been amazing from day one. She made our first AND second storage unit a breeze. Always professional, courteous, and kind. Definitely recommend this location and Jody!

First time renting out a storage space and Ben and Jody have been an amazing help! The process was seamless, efficient and explained thoroughly. Wonderful staff and beautiful facility!

Exceptional customer service by Jody. Clean, safe facilities. Easy to access. Great location in Prosper.

Jody was amazing! I recommend storing here!

Awesome! Jody was awesome help! Storage units are all super clean. Love that you can drive the car inside the building, to avoid rain or heat! Definitely recommended

This is the second unit my husband and I have rented through Jody and she has been nothing but helpful! She showed us the unit and made sure we had everything we needed. Anytime we need to rent a storage unit I will definitely come here.

Great customer service!!!

Jody is very customer friendly.

Jody the manager showed me all the features of the facility and was a great help in getting me set up in the perfect unit. Thanks!!!

Amazing staff! Jody assisted me with a dilemma with speed and effectiveness. Would definitely refer this storage site to friends and family.

Jody is great! Patient, knowledgeable and always friendly and willing to help with a smile when we come in!

Amazing service today with Jody. I was able to go in and look at units for the perfect size!

Liz Scott was great in helping me today! I appreciated the excellent service today! Thank you.

Brand new, clean, and secure! Jodi was very helpful, and I really appreciate her help. I did an online rental. It was quick and easy. You get a discount for setting up autopay, which is great. There was a great promotion from the rental insurance also. But the online automatically charged for a lock... I asked Jodi when I got to property, and she said she could refund the lock, fee, no problem! (FYI, this property only uses the disc locks). Jodi took the time to thoroughly explain how to get in and out of this unique building, and I'm so glad she did, because I would have been lost otherwise! Thanks so much Jodi!

Jody is wonderful and provides great customer service. Units are always clean with easy access.

Jody and Haleigh were wonderful and so helpful and knowledgeable!

Jody was awesome. Easy going sign up. Great customer service. Showed me exactly where I needed to go. She was GREAT. This is my move out date, and she is still awesome, helpful, friendly. Whoever complained about Jody, sorry, you must not know good people when you see them.

Jody was amazing! In and out in record time, and she personally walked me through the process, answering all my questions on the guided tour to make sure we were 100% happy with the unit we picked. Best storage rental experience I’ve ever had. (I love the remote app convenience, by the way.). Thanks again, Jody!

The place looks very modern, clean and safe, good prices and in a good area. Jody was very friendly and helpful. He explained each point of the service with kindness worthy of a 5-star service.

Jody made my transaction smooth. Wasn't planning on renting a unit today, just " price checking ". After Jody's presentation I knew this is the storage solution for my family. Highly recommend!

Jody is absolutely fantastic! She’s so welcoming and helpful! The storage facility is super clean and immaculate! Moving can be very stressful! I’m just happy that Jody has made this moving experience less stressful for me. Thanks again Jody ;-)

The facility is really clean and the layout is perfect for accessing storage. I really love the drive in bay. The manager Jody was very friendly. She helped us make sure we were getting into the right size and answered all our questions.

I can not tell you how happy I am with Jody at this location. She is unbelievably always willing to help and make sure we are taken care of. She treat me and my family as people and not a number. She is absolutely amazing and am so happy she’s there!!!!

The manager Jody was amazing to work with. Upon move in, she realized that I had units in two separate floors and swapped them over to the same floor. The facility is spotless. Super impressed by the facility and the customer service from Jody.

Awesome customer service from Charlotte and Jody

Jody was AMAZING! She went above and beyond to find us two units close together. She answered all our questions and said to contact her with any other information we need. She was very pleasant. She also took time to notice our toddlers and ask their names and include them in the process. The units are very clean and easy to access. We definitely recommend this Public Storage location.

This location is amazing! Jody is excellent and walked me to the unit I needed to rent. Unfortunately after I rented and moved my couple of stuffs, I realized that’s not the right size I needed. So I requested Jody to give bigger unit. She was very patient enough to transfer to bigger unit. Other staffs are very nice as well. I highly recommend this place for your storage based on my experience. You can see about 100 review comments by this date, but you can see Jody’s name mentioned more than 200 times. She is really excellent and help you to get the unit you need! The units are clean!

Jody helped me tremendously today. I was locked out of my storage unit at another location in prosper after just getting my keys and she drove over to unlock my unit for me. My locations office was closed today.

Super clean, very safe and secure. LOVE the drive in feature, that sold me for sure. Jodi in the office was so helpful and knowledgeable with everything we needed. I would absolutely recommend to everyone in the area.

Wonderful service, Jody was very helpful, kind and nice. Excellent! Thanks

Poorly designed. Cars/trailers often blocking each other in. I'm baffled at what they were thinking when this was designed. That being said, it's clean and seems secure.

My wife and I are building a new house in the area and needed storage and we needed it fast. Jody was my go to lady! She helped me with everything I needed, answered all of my questions, and went above and beyond to make sure I had all the info I needed. I’m one that typically asks a ton of questions and she was thorough in all of her answers. I can’t thank Jody and Public Storage enough for their flexibility, good rates, and excellent customer service.

Jody has gone above and beyond to make us feel welcome. She has consistently gone the extra mile to assist, answer our questions and provided exceptional customer service.. She is kind, compassionate, and professional. She has been a joy in the midst of hard times for our elderly mom. She is watchful & keeps the facility clean. We are so grateful!

Jody has been so very helpful and thoughtful! I have had to move so much stuff and even when I want sure if I needed an additional unit she walked me through showing me the different sizes available and when all else fails, she even helped show me how I could utilize the space I already have!! You just can’t find Customer Service like that nowadays —— to say she rocks is an understatement! THANK YOU!!

Jody is awesome! We reserved a space online and finished the process on site. Super quick and easy.

Jody was very accommodating with me and walked me through the process of acquiring an adequate, convenient space for my belongings.

Jody was amazing!!! Great Customer satisfaction to say the least.

Jody was amazing

We spoke to Public Storage Rep Jodie she was soo patient and helpful. Rep Jodie walked me through two E-Lease over the computer. She was patient and helped walk through the process on getting setup 2 10x10 units for our family. She was friendly and joke with me about the change of Texas weather and how our things will be safe and protective.

Jody is a great help

Jody is an awesome employee. Every time we pull in to grab or store stuff she is always working! She has an awesome personality and is very helpful. Y’all need to take care of her … not many employees out there that are self motivated and work hard. Great job Jody!!

Very clean and modern facility with easy access and great location. Jody was professional, knowledgeable, friendly and answered all our questions during our tour. Thank you, Jody! You made this process very easy!

All Storage/Public Storage has been a great experience. Wonderful staff and very knowledgeable with products and services. My family and I will be utilizing there service again in the near future.

The manager Jody runs a great facility, very clean. She was very helpful and understanding to our needs. So glad we found this location and found Jody. She Made our upcoming move so much easier living from out of state!

Jody had been a godsend. I lost my wife in July of 21 and my mother 3 months later in October. Jody has helped me immensely in getting ready storage units I needed close together and working with me to keep my peace of mind when I was so distraught. When the public storage changeover happened, she helped me to transition seamlessly and keep my mind focused on. What was most important. Great Job Jody, 5 Stars, more if I could give them.

This location has been great. Hassel free and the hours of access are really convenient. Jody is extremely helpful and friendly and has made the experience worth it. If I ever have the need for storage again I am coming straight here! Thanks Jody!

Very clean and accessible. Jody, The manager there at the Prosper Frontier location is excellent. She was very accommodating, knowledgeable and easy to work with. Y’all are lucky to have her on your team.

AMAZING!!! Best place with the very best customer service!! Highly recommend!!

Jody was very friendly and helpful.

Excellent management by Jody. Highly recommend. Love this facility!

As a new customer, I couldn’t have had a better experience. I really enjoyed the representative, Jody Hamrick. She was super knowledgeable, friendly and thorough during our interaction. I was impressed by their storage facility, very clean and new. I’d highly recommend this business!

This place is great!! Excellent customer service by Jody!!

Jody gave amazing service. Asked my needs and suggested changes where necessary. Very happy with my decisions to come here.

Seriously, the All Storage Celina/Prosper North was the easiest part of our entire moving process. Jody at the desk was an absolute joy to work with. She made us feel right at home, explained how everything worked, and gave us a nice tour, showing off the unit sizes. She was friendly, efficient, and the model of customer service. Moving our stuff in couldn't have been easier. We did not experience any issues with parking, elevator, or hand truck availability even on a Saturday. It was a perfect experience and I wish everything could be this easy.

Such an great and smooth experience, thanks to Jody!

After a long day moving, it was refreshing to have staff at this storage facility like Jody. She was super helpful, cheerful and understanding. She made herself available just in case we needed another unit, and was willing to help in any way. Highly recommend!

Come see Jody…she’s fantastic!!!

Manager Jody was very helpful as I was trying to figure out what the best use of space would be for my specific storage needs. Nice drive-in concept for loading/unloading; should be cooler temp-wise than the last one I had. Location is convenient, too.

The good....great prices and plenty of availability. The bad....the lady working there tonight hates her job and it's evident. Rude and just plain mean. And....4 floors.... roughly a hundred units on each floor...two super slow freight elevators to service anyone who's on floors 2-4. You can imagine what it's like waiting to get to your unit on a weekend. Oh....and one elevator out of service. You will not have access to your unit at this place when the elevators down unless you plan on spending a looong time here or come in the middle of the night.

Jody was an awesome helper. Great experience! Thank you 🙏

Jody was very helpful and pleasant. She was very knowledgeable with the necessary information needed.

Jody was fantastic and the facilities are amazing

Love this storage facility. Brand new and very clean. I love the drive thru access that gets you out of the elements. Jody was super friendly and helpful. She was able to show me around and did her best to get me a storage unit close to the elevator. Definitely will be recommending people here!

Jody made life easy for us! Thank you, Jody!

Jody was amazing, very helpful, and answered all my questions. She took her time to make sure I understand everything. And she did it with a smile!! All.Storage is truly Better. Come see Jody if you need a place to store your belongings!

Clean new building, easy access and fair prices for climate controlled storage - Jody at the front desk has been extremely helpful and good to work with

This is an excellent storage facility. I really enjoyed their helpful staff and the building is in excellent condition. The parking and access was also greatly appreciated.

Great staff, very helpful! My unit is safe and in an awesome new facility.

Slade was helpful and explained everything.

Great place to come they had me in and out with a new unit as fast as possible make sure to get helped by Jody she did a great job I will be back to get another unit forsure

We just rented a storage unit from Jody. She was super helpful and efficient! Brand new facility too! Very affordable rates! Close to home! Can’t beat it!

Jody was fantastic! Very helpful, really knows what she is doing, A+!

We just moved into this storage facility after being in a previous storage facility in Frisco for 20+ years. Yes this is further away from where we live, but we are SO happy we made the move. This place is FABULOUS. The staff is very nice & helpful, love the enclosed drive up to the elevators and climate controlled units. We’ll be telling people about this place!

Ryan was a great help, got everything set up fast and easy!

Jody was great. Good experience

Jody was awesome! Super helpful! Great rates!

This is a wonderful and very clean and secure storage facility. Jodye helped me out and was great to work with. She was very pleasant and explained everything I needed to know. She helped me get into a storage unit that fits all of my needs. Our family is appreciative of the extra time she spent with us. She’s even followed up with us to make sure everything was good, which is rare these days. I feel like a true VIP customer :)

Jody was super nice and friendly!!! Such an easy process!!!!

Great experience working with Jody! Quick and easy process and she was very efficient and helpful with her work.

Jody was great at helping us meet all of our needs for our storage unit. Highly recommend!

Outstanding customer service!! Jody is the very best. The Bomb! Highly recommend this facility.

Jody is the best!!! She is so helpful and got us a great deal.

Excellent service - best in dfw area - so professional and informing on property and benefits. Thank you

Jody was absolutely fantastic! She helped me set up two units next to each other. Toured the building with me and then offered me insurance + any packing supplies. She was super friendly, knowledgeable and we will definitely recommend this location. We typically go to Uhaul but this will be our #1 after working with Jody today!

Great facility and excellent customer service! Jodi was awesome, we would recommend to anyone!

Jody at the Prosper location was knowledgeable and extremely helpful. The facilities are very nice. Seamless process.

Jody provided excellent customer service. Love this place

Great service.

Jody was very helpful very knowledgeable Thanks

Jody was great, very friendly and helpful!!! Thank you so much for an easy time when I was having a stressful time!! 🦋

Jody is wonderful! What a great facility!

Jody was great! Process was easy.

Fantastic storage facility. Friendly staff.

Jody is excellent

UPDATE-- I had to make this review a 1 star, Jodi was EXTREMELY unprofessional and rude to my husband. We secured a unit over 2 weeks ago and got the initial move in special of 2 months free. When we went to move things in today, our code wasn't working. Apparently Bobby didn't process it correctly. When my husband tried to take care of it, she proceeded to revoke the promotion and made him pay for the unit right then and there. A customer and Jodi starting mocking me when I went in to figure out something else with our unit. I have no idea who owns this place but I am so disappointed. I encourage whoever needs storage space to look elsewhere. They were not upfront with their pricing & I went home crying because the manager (Jodi) was so rude and hostile to me. We are in the process of trying to contact corporate but wanted to make sure people knew in the meantime who is actually up there. Bobby was AMAZING!! Super knowledgeable, kind, and professional. Grateful for his service!

All Storage representative Jody did a wonderful job of guiding us around the facility. Her expert navigation around the facility provided an easy and quick signing to our perfect unit.

Jody was extremely helpful and got all signed up same day super quick and efficiently! Very happy with the service

Jody was just outstanding in going above and beyond in keeping me informed about my reserved space. The registration to payment process was seamless and she was very helpful in suggesting additional products I would need to make my moving items into the unit seamless and convenient. I am impressed by the customer service I received at All Storage Celina by Jody!

Friendly and easy move in with Slade. Nice building!

Fantastic customer service by Slade

Great service

brand new, super clean and right off the tollway.

Jody was extremely professional and accommodating. When my initial unit was leased online, she quickly suggested another alternative that worked perfectly for my situation. The property is clean and convenient.

Jodie was amazing! Located the perfect units for efficient loading and unloading of storage. Extremely friendly and offered suggestions on how to maximize space and organization of units! Highly recommend using this location for all your climate control storage needs!

Slade Schneider at the Celina location made it easy to complete the rental agreement after the online sign up failed :( Thanks Slade for making it easy

Kevin was great and very professional.

Great place. Friendly. Clean. Climate control.

Great Service, Bobby was very helpful.

Bobby was great at explaining the rental agreement and was really personable! Super clean facility!! I would definitely recommend this location!!

Jody was great to work with. Very friendly and professional. Thanks very much!

Bobby is very helpful and knowledgeable. Would recommend!!!

Bobby was extremely helpful and assist my family needs greatly.

No one ever enjoys moving, but All Storage in Prosper made a stressful situation much easier. The facility is clean and secure and easy to work in. Bobby and his team are so helpful and friendly to work with. We are so glad that we decided to store with them.

When I tell you the level of excellence that Bobby has shown from the time I walked through the door, I knew this was the place for me! He was very knowledgeable about the products, services, and the facilities that All Storage provides. Great guy!

Bobby is very helpful

Bobby has done a fantastic job helping us through our move. Very professional and trustworthy. I highly recommend All Storage for all your storage needs.

Bobby is very good at helping and explaining everything! I highly recommend