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Public Storage Self-Storage Units at 920 W Frontier Pkwy, Prosper, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 14/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 14 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 14 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 16 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 17/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 17 /mo $ 21Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 26/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 26 /mo $ 33Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 27/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 27 /mo $ 34Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 27/mo
Small 5'x8'- elevator access
- climate controlled
- inside unit, rollup door
$ 27 /mo $ 34Best Price Label+ one-time $29 admin fee
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8'x5'Online only price$ 28/mo
Small 8'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 32/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 77/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 77 /mo $ 96Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 85/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 85 /mo $ 106Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Prosper
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Prosper Climate Controlled Storage Near State Highway 289/N. Preston Road
Storage units in Prosper are located between Prairie Crossing and Worthington Way, just west of State Highway 289/N. Preston Road. All-indoor climate controlled storage units are on-site in a wide range of sizes, providing cheap storage close to Louisville Lake and Ray Roberts Lake State Park.
Avid golfers can tuck away their clubs in a 5x5 storage unit after a round at nearby Gentle Creek Country Club or the public course at WestRidge. We think you'll enjoy having the golf bag out of your trunk but handy to the fairways.
Boyer and Sam Johnson elementary families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Frontier Park. Behind the athletic equipment, fishing tackle and picnic things, stow rarely used items such as holiday decor and off-season clothing.
Small businesses along Frontier Parkway can free up workspace and tidy customer-service areas with a 10x10 storage unit. Pack in inventory, packaging supplies, seasonal displays, marketing items and filing cabinets off-site but close by if you need anything.
Thinking of clearing out your garage to get your cars parked inside once again? Canoes, kayaks and standup paddleboards can be stowed in long 10x15 storage units for excursions to nearby Ray Roberts Lake State Park or Louisville Lake. Camping and fishing gear can get packed in along with your oars and paddles.
Homeowners around Prosper High School that are planning for renovations can fill a 10x20 storage unit with the contents of five rooms. This storage facility is only half a mile from the campus so it'll be easy to retrieve items if need be during the project.
For those new to Prosper or if you are between residences, these large storage rentals can hold the contents of a two- to three-bedroom home while you are house hunting.
Downtown Dallas is 38 miles south of Prosper via Dallas North Tollway. Head down to American Airlines Stadium to catch the Mavericks play basketball or the Stars play hockey, but first take in the panoramic views from Reunion Tower in downtown Dallas.
Prosper Public Storage has solutions to fit a range of storage needs.
At this Prosper Public Storage you'll find:
- 5x5 storage units
- 5x10 storage units
- 10x10 storage units
- 10x15 storage units
- 10x20 storage units
- 10x25 storage units
- 10x30 storage units
- Inside units
- Climate controlled storage
- Electronic keypad entry
- Online payments
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 477)
Thanks to Jasmin, Sherika,Angela my family and i were taking care of all of our needs were met. I would definitely recommend this location.
Jasmine was wonderful and so helpful!! Super sweet girl and knows what she’s talking about for sure!
Nik gave good customer
Great customer service!
Jasmin was very helpful, personable, and got me in the perfect size unit and explained the app, how access works, all of it perfectly. Thank you Jasmin at the Prosper location.
Jasmine was great service.
Public Storage Prosper has the best service by far!!! Reach Jasmin!!!
Jasmin was great, super knowledgeable and got me the best deal available!
Had a great experience renting a unit today. Jasmin was extremely helpful and had me in and out within 20 minutes (including the time to see the unit). Straight forward info, no fluff. Highly recommend!!!
VULTURES PREYING ON VULNERABLE CUSTOMERS!!!!!
These people are disgraceful. I have paid my account on time for well over a year despite having lost everything- and I mean everything- My home. My job. My vehicle. A couple months ago I fell behind on a single payment and they cut my lock and put one of their own on, accompanied by threats of liquidation of my belongings and late fees. I posted a negative review and they promptly called to persuade me to change my review to a positive one by saying they’d drop the late fees and remove the lock once my rent was paid. I complied. They did not drop the fee, I paid that too. Fast forward a couple of months and now they want another $50 fee for the lock they forced onto my unit. I have no way of removing it. I contacted the property manager and left a voicemail requesting a call back. Nobody returned my call. Today I get an email stating that they are increasing my base rent as well- I’m not even due yet for my next payment. THIS IS NOT THE WAY TO TREAT LOYAL CUSTOMERS WHO JUST HAPPEN TO BE STRUGGLING! Save yourself the stress and heartache and DONT USE PUBLIC STORAGE. I will NEVER use them or recommend them again.
The rental process was very smooth and efficient thanks to the dedication and professionalism of the lovely Jasmine!
She assisted me every step of the way!
Jasmine answered all my questions and even personally walked me to view my storage unit!
She deserves a BIG raise!
Thanks Jasmine!😃
Excellent service. The attendant was courteous, polite and really cared. Great job everyone. I will highly recommend
Mac was great, she helped me find the right size storage and was very friendly and efficient! I would recommend this facility!
Worked with Mac today to vacate our storage unit. She was so very helpful making the whole process go very smoothly. Appreciate her courteous attitude. I recommend this storage facility if you are in need. Thanks Mac!
Jasmin Great service, wonderful, in a seviceless society, she is the reason I rented, people are your greatest asset, advertisement, marketing tool, and the 1st you see, she's a winner! Yes, it's nice, clean, and a huge military complex. I love it
Andrew was so helpful. He wouldn't stop helping me until we had a solution. That's amazing and he is a tremendous asset. Thank you!
I had a great experience working with Jasmine to answer my questions. There were a few issues I was having related to renting a new unit and she made the process extremely smooth. She was very patient and made sure everything worked out!
Thanks Andrew! You were quick, accommodating and very professional. Had an excellent experience at this location. It’s new and very clean too!
Storage facility is well maintained and convenient. I had a great experience with staff member, Ms Jasmin. She was patient and so very helpful with all my questions and with assisting me with all my unit. She has excellent customer service skills!
Jasmine was great! Very professional and knowledgeable. Seamless transaction to rent a storage space perfect for our needs. Would highly recommend!
I have rented from this facility for a few months and have had a great experience so far! One month I had a small balance that was leftover and they called to make sure I made a payment before any late fees accrued. They also let me know when my unit was improperly locked so that I could go down to secure it. Its nice to know they are keeping an eye on things!
Easy access, good customer service. I didn't like that a lock purchase was automatically added to my reservation, however after showing my lock to the person working behind the counter, I was refunded for the lock.
I called and tried to rent 2 large spaces and could not get an answer as to where the actual spaces were located in the building. The gentleman was not helpful on the phone at all.
What an amazing experience! Angela is TOP NOTCH. She is pleasant to work with and goes over and beyond her duties to take care of the customer. If you are going to public storage ask for Angela I guarantee you will be very pleased and follow with an amazing review. She is the reason I am doing business with public storage.
Angela was truly amazing and professional. She put me in the right unit at the best price. 10 STARS!!!!
Was hesitant to use public storage earlier. However, this facility changed my opinion. It is very tidy. Angela is very helpful in identifying the right storage for our requirements.
The storage manager, Angela, was wonderful to work with. Angela even took time to help us move some of our items to our car, on top of helping more than 10 individual moving teams with their own projects. Angela also offered me and my mother waters when she saw how tired we were after hours of moving our items. Lovely space with lovely and kind people, 1000/10, would rent out space here again!
Angela was great and the site was in good shape!
Angela was fantastic!
She was extremely helpful, quick and acknowledgeable with all the info I needed.
My business is definitely staying here!
Thank you so much Angela for helping me find the best storage for my needs. The facility is clean and the workers were friendly and professional.
I had a great experience working in the office today. Angela was wonderful and the storage facility is so neat!
We are return clients. Angela is so helpful and wouldn’t go anywhere else!
Literally the best help! Angela and Carter were so great! Helping us with a second unit that would be as close to our first unit! Very personable! GREAT customer service!!!!
Angela & Carter have been truly amazing the entire time I have rented at this location. Angela is organized & understanding which makes a world of a difference. At the end of the day, they both provide excellent customer service and just are so sweet! I will continue to recommend this location just so people can experience this level of professionalism!
Carter and Angela gave me great customer service. Definitely a good experience.
Angela and Carter are awesome!!
Angela helped me get through some really difficult issues with my bill getting paid. I’m very thankful that I had her to step in the way of them auctioning off my things because of a computer error, thank you Angela!
Angela is great!
Angela is the BEST!! So helpful and she made the process so easy. She answered all my questions and I asked a LOT 😁 I would definitely recommend asking for her. Thanks Angela!!!
Angela was so helpful and so sweet! Great experience.
Angela was super friendly and helpful. She made our storage rental process super easy and fast! Thank you again!
Angela was amazing. Extremely knowledgeable and helpful. Thank you
This place is great. New and fair pricing. Angela is the best. Great rep. Very helpful!!!
Angela has truly turned this place around. She cares about her customers AND their things. She is informative and is always warm and kind. We almost left because of the old manger. Angela is Night and day.
Angela has been very helpful with reserving a larger unit for easier access to unload. We appreciate that as it’s just my husband and I doing all the lifting. Awesome customer service! 🤩
Carter and Angela are awesome! Great service and worked around my specific needs
Angela was amazing! So helpful, so friendly, and was able to get us the best storage for our needs! Ask for Angela!!!!
Angela was very helpful and made it so easy!
I just want to say Angela was fantastic, she took care of all my needs . I give her A+ rating Thank you so much
Fast and efficient got us through the process nice and quickly. Thank you Angela.
Fast and friendly service from Angela
Great place for storage! Carter and Angela are fantastic!!
We came to inquire about the facility, Angela and Carter were very helpful and friendly.
Angela and Carter was extremely helpful and professional. She definitely goes the extra mile! Thx again for everything Angela😊
Angela is wonderful!!
Angela is amazing!! Thanks for all your help. From extraordinary host to spider squisher, she does it all!!
Angela and Joshua are the best, so helpful and great customer friendly people. 5*
Ms. Angela helped me with closing out my storage account. She was very prompt and cordial. I will continue to use this location for my storage needs!
Angela is super helpful and made our moving process very easy!
Amazing customer service ! Great to work with
Angie was very helpful and kind throughout our entire visit. We’re very glad we chose this location!
Good work Angela
Angela was great! Made my move out experience a breeze.
Angela was very helpful with making a stressful time with moving into a new home more manageable. She walked us around the property and showed us the sizes that we were interested in, pointing out the pros and cons of respective units, and we rented on the spot.
I would highly recommend working with Angela at the Frontier location in Prosper.
Angela was wonderful! She was very informative and helpful
Angela did a fantastic job helping resolve my issue
Angela is first class. The customer service is the best!
Angela was so nice and help me a lot today. Thanks!!!
Angelina was great. She helped us get the best deal and a unit that suited our needs.
Angela helped me out and is super friendly and professional.
Angela was wonderful! She worked quickly and efficiently on the whole process of getting me into the unit I needed.
Angela was amazing! Turns out I was overpaying for a a unit and she had the integrity to let me know and she got me a bigger unit for a much cheaper price! Very professional!
Angela is the best, very kind and helped us efficiently! They also sold tape, lifesaver in some situations
Angela was extremely kind and helpful! Very professional and fast! Would strongly recommend this location. Thank you Angela!
Angela was very helpful and friendly and she helped me save 15$ with my insurance Thanks a lot Angela😊
Angela and Kimberly were great. Helpful and friendly! Recommend this place
Angela and Andrew helped me in the last minute when I found that I rented 2nd floor unit , but I wanted to change to ground floor and since they dont have in the same location, they Suggested and helped in booking in another location. They did great 👍 customer service within no time. They are really great and I’m happy with their service today!
Angela was a great help
Angela is extremely helpful. She took the time to guide me thru the registration process and saved me time. Had a great exprience at the store.
Angela was so great , helpful and welcoming. Making the start of my rental experience seamless. Thank you so much !!!
I mistakenly wrote a negative review for this facility that needs to be corrected. Angela called me back promptly and was very polite. I apologize for the mistake and correcting for very good customer service.
Thanks Angela for your customer service
Angela was fast, professional, knowledgeable and friendly.
The storage units and property are clean and I felt safe.
Angela was great to work with. Very pleasant to speak with and able to help me with my rental rate.
They converted 5*10 to 10*10 room and responded to my queries responsibly
I highly recommend this place
Angela is amazing!
Angela was extremely helpful in assisting with the setting up the account for our storage unit. She went out of her way to find the best option for what we needed.
Angela at this place was very helpful. Her knowledge, or my lacktherof, kept me from not getting enough supplies.
Angela helped me find my new unit and walked me through the process of getting in and out of the building. Great customer service and she helped with everything I needed.
Awesome customer service
Angela at the front office was very kind and helpful, she made moving in much easier! I would recommend this place if you need good customer service and clean storage spaces.
Angela is the best!!! Had to book a unit super last minute & she helped us out. Was so professional, patient, and helpful!!! Highly recommend this place cause of Angela!!
Angela made it really easy to rent a new unit.
The best service even. Very patient and helpful with a smile!!! I would have even more stars if I offered more. Thank Angela!!!
Angela was very helpful, and hopefully wins the contest.
Angela is a very good person at this location. She helped me move in and guided me with all the information that I need to know and she also took care of my cancelation at the other location which didn’t have Trolleys for 3rd floor and not drive through.
Angela is best customer representative. She provided all the details very clearly.
Angela was fantastic she was incredibly helpful and nice. The facility is super clean and new. I highly recommend renting a storage unit at this location
Chaz is the best worker I’ve seen in a long time there’s not enough people in the world like him
We just moved from Wisconsin and everything went very smooth with Angela and Chaz. Angela was so helpful in walking around the storage and easily upgraded us to a bigger storage unit than what we initially booked for. Property is clean and easily accessible. I highly recommend this place.
Chaz is one of the finest young men I have ever been served by..
Very knowledgeable, very helpful and above all totally related to us and our needs.
If he were one of my employees I would promote ASAP. All Companies need loyal friendly customer service first employees.
Place was clean. Chaz was a great help.
i love this facility I was here helping a friend and Chaz is just wonderful!!!
Chaz was very informative and a great host!
I appreciated the help that was givin today by Chaz he answered all the questions I had he was very respectful and kind
This will always be the place I come to! Never any problems , climate controlled , clean and tidy. Great workers and I have run into Chaz a few times he is a nice person to talk to!
Storage was neat and kept up thanks to Chaz. He is doing a really good job here, his customer service is superior and very friendly ! Best storage I have rented so far
chaz and angela was amazing thanks for all the help
We came in today to help move some stuff into the storage, and before we could even ask for help, Chaz was already there helping with everything we needed. We appreciate you!
Chad Chaz was great to work with and very informative
Angela and Chaz are the bees knees and deserve a raise best customer service ever.
Angela and Jasmine are awesome at this location! 5 stars all the way!
Chaz and Angela were very helpful! Highly recommend
Chaz is amazing! Thank you so much for all the help!
Great place for storage and Angela has been wonderful as an angel .
Just want to share a great experience and say a great thank you to Trisha Fitzpatrick. She is from the 27655 Aubrey site and was subbing in today at this location. I had a somewhat complicated situation regarding vacating, renting and switching new units, and various account related questions. There was much I diddn't know. Trisha was very friendly and extremely knowledgable. She was able to assist me along the way and solve every problem and question I have. This lady really knows the job inside and out, and was very professional
So helpful and friendly service
Angela was extremely helpful. Help us with get our storage issue situated. She deserves a raise!!
Wonderful costumer service at this location and was able to do walk through of facility and storage unit before finalizing. Good price and definitely would recommend..
Angela was really helpful & nice!
Facility is clean and well managed and Angela was extremely helpful and a breeze to work with!
Angela was excellent!!! So much help!!!
Ángela was the best
Angela was so helpful and explained everything wonderfully. Very Satisfied!
I have a business account with Public storage and I can't be happier. Angela Gawlik has been so attentive and is very quick on returning phone calls and addressing account questions. I look forward to working with this location!
Angela was amazing she help me with both my storages and help me save money! If your in the area definitely choose her !
Angela is the best. Very helpful everytime I call been with public storage for years and they have always helped me and my needs.
Miss Angela was very helpful and answered all my questions. She's fast too and knows her work. Thank you so much
Angela provided great customer service. Highly recommend!!!
Angela is a Superstar!!!! Customer service of this level is not common place in this day and time. Over the top to provide our best accommodation's.
Big shout out to Angela and Joyce at the Prosper location on Frontier for all their assistance as they guided me through the various options for the Public Storages in the area. Thanks for the assistance ladies!!!
Great facility.
Angela helped me out to vacate the unit smoothly.
Angela is awesome!!
Best storage unit I’ve used, super user friendly, helpful staff
*updated review- I changed from 5 to 3 stars based on the condition of the building, not the employees that work there. The manager that helped me, Jody, was fantastic, other customer service was great. Kept my things there less than 6 months, due to broken elevators and doors which kept me from accessing my belongings during my move. PS then increased the rent even though I couldn't access my belongings. Doors were constantly broken from customers who don't know how to operate elevators and don't know how to drive large trucks.
This is our first time to use a storage facility in our 40 years of marriage. The Celina location is very convenient and easy to get in and out of. Angelia went above what was expected. She was professional, friendly and knowledgeable. The facility is very clean and easy to navigate. I would highly recommend Angelia and her location.
I had a great customer service experience thanks to Angela. She goes the extra mile and is very helpful with her knowledge of the company policies and procedures. She led us in the right path several times.
Angela was great helping us get our unit reserved
Angela was very helpful very professional and thorough. It was 10 minutes before closing time and she still took patience to help me with all my questions. I will be choosing public storage here in a month.
Angela was exceptional! She was very attentive and went over and beyond to assist us with our storage rental and she answered all the questions we had! Thank you so much.
Angela is fantastic!!!
Micah was great and helpful! She was friendly to work with and gave me a 5 star experience. Thanks Micah!
Angela was awesome! Made reservation online, quick and easy instructions when I came. Easy and seamless process!
Angie was really kind and she has mastered the lost art of customer service. She went above and beyond to make sure my rental was stress less as possible.
I would like to recognize Angela Gawlik for being the best property manager and for providing top notch customer service for me and my family. She is always available to answer our questions and provide support. I can’t say enough about the positive impact we realized because
of Angela.
great service and great personality and professional. angela gawlik
Super helpful people and they make everything easy!!! Strongly recommend this place.
Angela was the best. Very helpful and knowledgeable and made the move in very easy. I would highly recommend.
Angela is awesome! Her customer service and professionalism is beyond amazing. She was patient and answered all of my questions and made sure I had a complete and thorough understanding of all policy and procedures.
If I had a business I would hire her and give her a raise!
Angela is amazing and so helpful. This is a great facility.
Angelia and Micah provided exceptional service. Thank you!!
Angela was very friendly and helped me well with my questions. Appreciate employees like these. Thanks
I was completely was confused on the unit size I needed. Angela was very helpful and patient. Great customer service.
Angela is professional and great with customers. I would recommend all my family and friends to business with her at Public Storage.
Angela is awesome!
Angela is AWESOME!!! She is very nice and she patiently helped me resolve an issue with the account setup for multiple units that I have with Public Storage. I truly appreciate all of her help!!!
Angela made our process so smooth. We had previously rented a storage two years ago and they were bought out by a public storage. Long story short they had a balance noted but then it showed balance refunded. She was resourceful and figured it out. Thank you Angela! We were able to load into our unit same day :)
Thanks Angela for all the help.
Such a clean and incredibly maintained facility! Spoke to Angela and Autumn and they were astoundingly helpful! Very easy to talk to and personable! 10/10 am glad that my things are protected by this location!
Angela, the property manager at my location, is wonderful. Every time I see her, she’s not only friendly, but she goes out of her way to help me physically move things. I have a business so I’m in my unit often, so having her there to offer assistance is a great benefit!
Angela was great to work with.
Angie was awesome
Very clean space and well maintained
This location is great. It's convenient with the carts and elevators. Jody the manager is the best! She is extremely helpful and knowledgeable! She provided great customer service by going above and beyond. Angela is also amazing! She has been great with communication to keep me informed of changes! I appreciate the staff very much! I will be keeping this location for current and future use.
Amazing customer service. Angela took care of all our needs. Exceeded our wildest expectations. Somebody needs to give this person a raise and a vacation.
Much appreciative to Angela for helping my family picking out the perfect size unit! She was awesome with everything. 😊
Thank you Angela for helping me download the app and with picking out the right size unit for me and my family
So grateful for Angela's help and excellent customer service! I have already recommended this public storage (Prosper) to two friends!
Angela ROCKS!!! She helped us out so much with
Transferring units. She made the process so easy! She’s extremely friendly, helpful and neat!! This place is immaculate!! Thank you Angela!!! Highly recommend!
Angela helped us today! She was awesome. Helped us transfer to another unit and was great. She has amazing customer service and very polite.
Thank you Angela
Angela was fantastic. She helped is work through our needs and provided great solutions.
I am new to town and looking for a storage and I ran into public storage I was greeted by Angela and she explained everything I needed to do to start the process and I can not wait to get my stuff stored at this location she is absolutely the best!!
I had a great experience at Public Storage, thanks to Angelia. I was in a bind on a Sunday, with movers and trucks ready but uncertain about storage. Angelia stepped in and provided exceptional service. She was efficient, helpful, and made the entire process smooth, despite the last-minute nature of my request.
The facility is clean, secure, and easy to access, which was a huge relief. Angelia's professionalism stood out, making it clear that customer satisfaction is a priority here. Her support turned a potentially stressful day into a hassle-free experience.
Highly recommend Public Storage for anyone needing reliable storage solutions. Angelia's assistance was invaluable.
The property manager, Angela was very helpful and kind on my first day moving my items into the Public Storage.
Angela was extremely helpful! She made sure that we found our unit and everything went smoothly. Highly recommend this location!
Angela offered excellent service. She was very friendly and knowledgeable
Great professional and courteous customer service.
Angela does an amazing job, always professional and very helpful.
Angela was great! Amazing 5 star service.
Superior service and amazing help by Angela. Highly recommend this facility. Clean and caring staff.
Angela and Kelly were both amazing. They answered all my questions & helped me pick the right size unit! Thank you ladies
Angela went above and beyond to help me. She answered the phone quickly and was ready to greet me when my appointment came. She was quick, knowledgeable and very friendly. The facility is also always pristine and easily accessible.
Angela was great to work with! She was kind, courteous and efficient. She helped me pick a unit to meet my families needs and we could not be more pleased. Thank you, Angela!
Excellent service! Angela was so helpful and made my transition so easy and smooth. Very satisfied with Angela’s assistance!
I recently needed to move storage. I was able to work with Angela Gawlik to find the perfect spot for all my stuff. Highly recommend this location simply due to great customer service.
Angela Gawlik has been great to work with. She was able to assist in all our needs moving out from our unit.
Ms. Angela Gawlik was A-1. She was nice and very helpful. She helped us find the perfect size storage at a great price. Thks Angela for all the help again.
By far the cleanest and most secure storage place I've ever been to. Angela was very knowledgeable and answered all my questions.
Very clean facility. Angela was so patient when she was helping my elderly parents with their storage needs. Great customer service.
Angela was very helpful during our move. She helped us select the appropriate size unit, explained the process, and checked on us while we moved our stuff in. Definitely commend her for her customer service.
Great service, and price. Angela is super nice and helpful. Recommend to any one needing storage in the area. Also the facilities are really nice and well kept.
Hands down one of the best storage facilities I've ever had. Angela went above and beyond to help me with my move in. It's definitely great to have someone so friendly and attentive that covered everything for me that I didn't even think I needed to start with. She even helped put my carts back for me. The whole facility is so well kept and the temperature was perfect especially when I was moving on a cold day. Thank you Angela for going above and beyond to make this one less thing I had to stress about. Look forward to working with you again!
Angela has always been Extremely helpful every time I come and ask any questions. She Is very knowledgeable about the storage units and prices
Great customer… Angela was very helpful and attentive
Angela was amazing and the facility is great
Angela was the best! She was prompt, courteous and super friendly. This Public Storage is clean, secure and convenient
Wife and I worked with Angela. Professional, patient and friendly. The location and structure are secure, convenient, and very user friendly.
Ashley was a great help at this facility on Frontier! She was very patient and accommodating even to my late arrival to clear up some things on my account. Very nice and always held a smile!
Trisha was awesome she took her time to answer all my questions and helped me find the right size of storage unit.
Shawarma was very helpful and quick with getting my account set up.
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I really hate writing bad reviews, because I never want to jeopardize a persons job but I feel in my heart I must give this feedback.
I had two bad experiences with Jody. When I first set up the meeting she was catching an attitude with me. I thought she was just having a bad day.
But at our actual meeting to look at the storage unit. She accused me of trying to sell items from my storage unit. I told her work with dental professionals and will have product samples but do not sell items from my storage unit. and She accused me again. Then when I told her I did appreciate her comments she yelled “I’m JUST DOING MY JOB” 4 times. I asked her to lower her voice when and she said it was the echoing of the facility. She then told me she wasn’t showing me the unit. Also did I mention I am pregnant?!? why would you be aggressive to a pregnant lady?
So I told her I really needed to see it to make a decision. So she finally showed it to me. It was perfect. But I could not sign up knowing she was the manager and that I would have to deal with her long term.
Jody if you read this know that I really hope you can find a place in your heart to control your anger and provide great customer service. Yelling at people for no reason will never get you new business. My baby and I forgive you but please adjust your attitude.
Kelly helped me at the frontier location. I had a mix up with trying to transfer units in a short time and she picked up the phone and worked with me and even gave me credit due to the lack of communication (not on her part). Kelly is awesome! Thank you so much for all your help. Moving is stressful and Kelly took one less thing off my plate.
This facility was the nicest I’ve ever been to. I don’t typically right a ton of reviews, but Jody’s customer service was incredible. I would highly recommend.
Jody … Other Meaning of Jody is Pair .. She’s the best Pair for the work ..
Jody is Amazing and very very helpful . Highly Patience and Wonderful Person , Jody helped us all the way right from making me understand the Product and Services . Great Service
Jody was absolutely fabulous. Explained everything very clearly and very helpful in tailoring our rental to our needs. We signed up on the spot!
Jodi was a great help , thank you
Jody was nice, professional and knowledgeable. Public storage faculty was clean and easily accessible. Highly recommend.
Phenomenal customer service!!!
Thank you so much Miss Jody for assisting me when I needed help with my storage and taking the extra time to help me navigate and further assist me in answering all of my questions. I greatly appreciate the time and effort that you put in helping me. I would recommend this storage to anyone. 5 stars is not enough!!!
5 Stars and MORE. Jody did an excellent job of explaining the entire rental process and touring the open units. We appreciate her insight to traffic flow and size of unit to fit our items. Thank you Jody for all your extra time and answering our many questions!!
Got a great storage unit. Brandi helped me out alot, very appreciative. I recommend getting help from her 10/10!!
Jody gave us the best customer service and tour of the storage facility. She answered any and all questions we had, and got us a unit with all information needed + payment done within less than 30 minutes. Great facility and great employees. Will be recommending this place to our friends and family!
Jody explained the process & was extremely helpful.
Bryan is amazing. Only reason I will ever use Publix storage again. He even stayed after hours to help me return my lock and vacate my unit.
It is truly refreshing to know that the same phenomenal customer service by Jody at Public Storage in Celina is still the same as when I first rented my unit almost a year ago. Even when one or both elevators are not working, there are not enough carts to use, someone left a mess to be cleaned up, etc., Jody remains the shining light of helpfulness and calm. If I could give more than 5 stars for her I absolutely would.
If I were to pick the perfect customer service representative it would be Jody at Public Storage on Frontier in Celina, Tx. I rented my unit online and it selected me a unit far from an elevator; however, I needed in a unit close to an elevator and Jody helped me achieve that. I explained my need for a closer unit and she was more than happy to help. Jody is very friendly, easy to talk with, and excellent in her explanations as to procedures when entering the facility.
Jody was amazing!!!! She set up the app, she walked me through everything and made it so easy!!!
Jody was amazing. She was so kind and informative. She answered all of our questions and was super flexible in making our unit the most convenient for all parties involved. Thanks Jody!
Jody is fantastic! Helpful and knowledgeable!
Jody is awesome ! Exceptional at her job So friendly and such a hard worker ! Cares about her customers ! I can tell her job is very important to her .
I have multiple storage units and have recently moved from prosper and now live in McKinney. And I am continuing to keep my storages here due to excellant management .
Christy C
We made a reservation at this location for a large climate controlled unit. They telephoned me several days beforehand and asked when I would pay. I said I would pay on the date of my reservation, as indicated when I made it. I wanted to see it in person first to ensure that it met my needs. They then advised me that it might be gone as reservations don’t keep if someone else pays first. They said they called as s courtesy because another woman had just called and might pay for it before my reservation date (which was 3 days away) and then it would be gone. They were nice over the phone and we are moving and needed to secure a space, so I paid. I should have known better. The email confirmation I received after paying for my reservation did not match what I reserved. It did not indicate it was climate controlled. Concerned, I asked my husband to visit the next day to ensure that it was what I reserved. It wasn’t. It was not climate controlled so he simply asked for a refund. The man at the desk said he would have to get the manager. The woman who came out was rude and insulting. She kept reading the contract over and again to my husband - who is a patient and tolerant man. He advised after several readings that he did not need it read again as he and I are both attorneys and we can read contracts ourselves. He then explained that this was not what I had contracted for so it was void - since it was not climate controlled and again, asked for a refund. We never even took possession of it and I had made it clear by phone that I needed a climate controlled unit. We only paid for it less than 24 hours before and never received an access code or any access other than when he showed up to see if it was what I had reserved. The manager became verbally abusive to him and kept reiterating that she had a signed contract and we were stuck with it but she would give us another unit (that wasn’t same size and not in ground floor so nothing like what I wanted) and my husband told her he couldn’t trust her as far as he could throw her and he simply wanted a refund. She then accused him of making a physical threat because he used a well known idiom. At this point, he asked her to contact the police. She refused. He left. Because that is what you do when you’re met with crazy people. How she is the face of this business is astounding. I then called “customer service” and was also told that they had a signed contract and that was it. We could pay that first month and the lock fee and we would get no refund. How does a place like this stay in business?? We will never use Public Storage again and I will steer everyone I meet away from this horrible location.
Excellent property!!
Very well taken care of, very friendly staff.
Easy 100% online sign up
THIS IS THE WORST CUSTOMER SERVICE EVER!! The lady JODY was just very rude and disrespectful.
I just had a call with Jody and I was trying to get some information on how to remove the insurance on my account. We had a miscommunication but the way she handled it was completely outrageous. Jody was completely disrespectful, rude, and spoke to me in a very nasty tone. She was completely unprofessional and had a complete attitude. For some reason she didn't think that her frustration and irritation with me was going to come across on the call but it did and I called her out on it. The miscommunication came from her not asking me if I even had a unit and then she just blamed it on me saying that I told her I was stuck on the renters insurance when I didn't even tell her that. If this place expects to keep my business I suggest they advise Jody to check her attitude when she's talking to customers. I give them my money, they are getting my business and they better start showing more respect before I take my business elsewhere.
Jody and Tia are awesome!!! The facilities are so clean and usable! Jody and Tia went out of their way to make sure I had everything I needed! Thank you so much! The erental was so easy and efficient and using the app is a snap!
Jody was wonderful! Helped me understand everything completely through and was super friendly. Experience was 5 stars!
Poor customer service, of the 4 times I’ve been to access my things, I’ve been turned away twice due to broken/malfunctioning doors.
The staff at this location displays a discourteous demeanor
I had a great experience at Public storage today with Jody. She was amazing she took her time and showed me around the units and made my process extremely easy. I highly recommend this storage unit if you’re interested.
Jody was very informative and friendly. She walked us through the storage unit and explained everything. She answered any and all questions we had. We highly recommend renting with them if your needing storage.
Jody is awesome. Super easy to work with.
Jody made everything so smooth and easy DEFINITELY recommend!
Jody was awesome and fun!
Jody was great!!
Jody was great, excellent service.
I’ve now rented two units from this location and I am more than happy with the service! Jody has been very helpful and patient with all of my questions. She has always been available when I needed help and has been very welcoming.
Great facility! Always very clean and Jody is awesome to work with. Highly recommend!
Kelly was very helpful and friendly! Walked me through the move-in with ease. :)
Jody was super helpful and made the entire process very easy. All of my questions were answered throughly and the facility is super clean.
Beware Public Storage will get you to sign at a teaser rate and then after a few months drastically drastically raise rent with no control. I understand that this problem is at a corporate level, Jody who is the property manager at this particular location is phenomenal and very kind. I would take your business elsewhere unless you want the constant rent increase.
Jody was fantastic! Very friendly and made the rental process quick and easy!
We used the storage unit as a go between for our move from TX to CO and had an AMAZING experience! The on-site dollies are extremely helpful and Jody made the move out process so easy! She answered all my questions and was so kind. 10/10 would definitely recommend renting a space here.
that was easy! I was wrapping up the online rental application when the property manager Jody came up to the office. she took time to let me preview my unit and answer all of my questions to ensure the space fit our needs. GREAT customer service and introduction to Public Storage.
I had the greatest experience checking in. Jody was absolutely amazing so friendly and thorough. I am happy I chose this location so I will be able to interact with her. Everything is very nice and clean here and easy access. Again I appreciate Jody so very much.
Great place to rent a storage. Very professional and friendly. Jody is the best!She answered all my questions and took the time to explain it all. Jody you rock!
Awesome customer service from Jody, and very helpful in giving a walkthrough of the entire storage premises and the unit itself.
Jody was excellent she explained all of the in and out of Public. Very patient and kind. Did not mind showing several storage units.She definitely new what she was doing. I would invite you to ask for Jody for great service 🙌🏽
Jody was great to work with. She made the signup easy and quick.
When I checked in. Internet was down in the facility, but still Jody was able to assist me in finding an appropriate storage option through my mobile phone. One of the clean and secured storage I have seen, with good care for the customers
Jody was so helpful to me and my family to get us into the unit that we signed up over the phone. She’s a hard worker and made us feel so welcomed!
Such a wonderful experience! Jody is exceptional at what she does and we were so happy to work with her!!!
Working with Jody made it a seem less process so easy to work with and a clean facility!! Thank you!
Jody and the team here are fantastic. Highly recommended!
The hours shown on the website do not reflect the actual hours someone is in the office. I’ve driven to this office 3 times to return a lock for a refund and no one has been in the office and the doors to the office is locked, during hours they should be open. This is frustrating especially when you call and all you get is a voicemail.
Edit: Jody, the property manager, returned my call immediately and explained that she’s on site but not always in the office. She was very helpful and took care of me same day.
Jody was amazing and extremely helpful . Showed me how to navigate through and how to access my storage unit and app
We have rented two storage units at this particular W Frontier Pkwy Prosper Public Storage. And what a help Jody was. She is just amazing and easy to deal with, patient, and very accommodating. She made sure we got any deals that were available that week. We recommend Jody and her fantastic assistance in getting a storage facility in that location.
Jody was of great help with acquiring a unit, and the process was quick and easy!
Jody was super helpful! Made the whole experience super easy!
The property Manager Jody is always around the property doing something. If it's picking up trash or just attending to people with questions about the lot. I go in every Sunday to store or pick up things from my space and she is always there with a smile if I ever need anything.
I was pleasantly surprised how easy it was to complete the rental process. Jody was so kind and efficient. We really appreciated her help. She had everything we needed. This is a very clean facility.
Great experience, Jody is always so friendly and helpful!
Jody was terrific and efficient with setting me up with a unit. Great facility.
Great experience!
Jody is very helpful. The property is clean and secure. I would recommend this storage!
Joy is INCREDIBLY sweet. Made this process so easy. Thank you
TISH has been amazing! She helps you through everything and has been so kind and understanding with me.
I recently began renting here and had a great experience. Jody, the manager, gave me a tour of the facility and helped me to my unit. She was so helpful!! I was also able to setup my whole account online which was very convenient. Highly recommend this storage!
Very clean facility and customer service is beyond 5 star! Jody is amazing!
This storage is such an awesome storage especially working with JODY, she is simply an AMAZING individual. She definitely has an awesome customer service and each time I'm at the storage and she's walking her rounds, she would usually stop and say hello 👋 to my kiddos and I. I'm definitely not taking the risk of going elsewhere because this place is home and I know and believe all my items are stored safely. Thanks again Jody for making my experience here at Public Storage a great one. You are such a phenomenal person 💛 💗 💖
I had a great experience renting my storage space with Jody. She was very helpful from beginning to end and partly the reason I went with this location. She is thoughtful, patient and kind; everything you’re looking for in Great customer service. Thanks so much for all your help Jody!
This is the second time I'm using the Frontier Pkwy Prosper location and I just want to say that Jody is absolutely fantastic to work with. Very professional, courteous and above all patient when working with me to accommodate my requests when setting up my storage needs. I couldn't be happier with Jody's friendly and helpful service!
Thank you Jody! Moving has got to be one of the most stressful tasks families have to attempt. You have made it a lot easier with your cheerful personal care and empathy of our mountainous moving and storage quest. We needed multiple units over the past year and you have always been there with a smile, eager to provide service. Success to you in all your endeavors there are not many people with your dedicated work ethic. So thankful we have met you at public storage frontier in Prosper!!! BDM
Many thanks to Jody at the Frontier Prosper location. She has been nothing short of great in helping us get all of our storage needs with multiple units after a fast selling of our home. Knowing all of our furnishings are safely stored at public storage with Jody has me sleeping much better. Merry Christmas and Bless you Jody!
These guys are great. Always responsive, answers phones and questions - very courteous and helpful. Clean! Easy in - easy out. Ben & Jody are awesome.
The staff is amazing, they are super friendly and willing to assist with any help you may need. Its a very nice facility that is well secure.
Tabitha and Jody are an awesome team. Their service and knowledge helped so much to understand the facility and how everything works. They provided outsanding customer service!!! We highly recommend anyone thats interested in working with them from an employment perspective and a customer perspective.
The woman sitting at the front desk is so disrespectful. Short hair, blonde, glasses. She treated me with so much disregard and wouldn’t even tell me the sizes she has. I told her “I forgot the sizes could you tell me what you gave” she said “we have many sizes.” And I said “may I have the size under 10x25” and she said “that’s all of them.”
Like? She needs to be let go. Her tone was so distinctly rude. I’ll try again when someone else is working. Location is good but her attitude was shocking.
As a business owner it’s hard to want to bring my product here when they have staff like this.
Jody was AMAZING! She deserves 5 stars for the BEST customer service. She took care of me as if I were her first customer, when I was so late in the day, it was time for her to go home. Make sure to use the Frontier Parkway location so Jody can take care of you.
The easiest storage experience ever. Jody made sure everything went smoothly on move day. She helped me locate my storage unit and walked me through everything I needed to know in advance of my move date. Excellent service!
Great experience changing units with Jody. Highly recommend this location.
Great service and easy setup. Very Clean
We worked with Jody (site manager) at this facility. She was very helpful, professional and courteous. She knew her business I could tell right away. All calls were returned and all questions answered. I’ve used other storage facilities over the years and this one has been by far the best…units are clean, modern and new. Would definitely recommend this facility.
Was trying tent a unit. The lady Jody was very rude. I was asking questions about pricing and she would not answer the my questions. Jody said all prices can be see online. I guess you get what you pay for so I’ll go elsewhere!
Great place but EXCELLENT! Jody is professional, kind and on point! Thank you Jody for amazing service and diligence!!
This storage facility is clean, and efficient. Jody is so helpful, knowledgeable and kind, we are very grateful for her service. The items in my unit were just as I left them a few months prior. The location is convenient and easy to access. I will definitely be renting a unit from here if I need one in the future.
Miss Jody was very pleasant, assisted me with all my questions and very pleased with the service I received and would recommend this location and Miss Jody to anyone!!
Was difficult to get ahold of someone but once we did, Jody was fabulous to work with and helped us with everything we needed.
We are a business with 2 accounts adding another. I will rate the on site manager a 5, as she provides an awesome experience. HOWEVER, I rate a 3-4 for behind the scenes management - I hope they will listen and improve their technology (internet not consistent), thus making customer relations a sore point -- It would be most beneficial to customers to have an onsite phone number and email vs having to go through an 800 number and not have a response in a timely manner and no follow up. This was a problem we had before they changed names from ALL STORAGE, so it is something they need to look at.
We just rented a unit today and Jody was very helpful. The computer system was a bit slow, but this was not her fault. Jody was easy to work with and showed us the three units we wanted to see. The facility seems very clean and maintained.
Jody is wonderful! She is kind, helpful and made the process of renting a space very easy.
Jody(Property Manager) was extremely nice and more than helpful in resolving my issues. Will definitely be keeping my business as long as they continue to have her on the front lines
Jody leasing today was the easiest and best experience because she was here and helped my family and I out so much!
Great service today at Public Storage. Jody was super accommodating with picking out a storage unit today, and explained the safety features of their facility. Jody also gave a tour with helpful tips regarding gate access, parking and their app!
Jody helped us with our rental and provided great service. We saw her when we returned put our belongings in storage, she was walking the property and cleaning up the trash. Jody is an exceptional employee.
Jody gave great customer service today! Walked me through the units and all to make sure I got the best one for my needs definitely recommend this public storage location!
Everyone was so nice here. Great location great price. Clean and perfect storage .
This storage facility is extremely clean and we have made multiple trips to it the past couple of weeks. Jody the property manager has been extremely friendly and always asks if we need anything or if we need any help. We would definitely recommend this location.
Jody is awesome At!
Jody, you have been an awesome star as on a moon... Thanks for helping me out with what I need.
Jody was very helpful, she made the entire process easy, really appreciate it.
Thanks
Jody was incredibly helpful today in helping us rent a unit! Definitely rent here!
Jody was amazing!! She helps us get in and out with a storage unit in under 10 minutes. I definitely recommend😄
This was the easiest part of moving! I simply went online at my convenience, scheduled when I wanted my rental to start and even set up autopay. The property manager, Jody, had already taken care of everything for me prior to me ever setting foot on the property! They took care of the unit even having a lock, which hadn't occurred to me in the circumstances my move. The unit was clean, well lit, offered trollies for moving items and had excellent safety standards as well as security. I saw employees routinely performing maintenance during drop-off or pick-up of storing items and I never had issue getting in when I needed or wanted to. To make things even easier, when I no longer needed my unit, I simply let Jody know and everything was handled via email. Moving can be extremely stressful and hectic, but this was the easiest and most streamlined aspect of it.
Jody (property manager) is amazing! So helpful and caring of the property and the clients she helps. The property is spotless and easy to navigate. I highly recommend contacting Jody for all of your storage needs!!
Jody is awesome, I’ve had to add units and drop units based on my business workflow and she always is fast and helpful with any needs that I have.
We signed up for a storage unit, and the experience could not have been better. The place was very clean, and there were plenty of carts for people to use. Jody was was amazing! She showed us the unit, gave us a tour and answered all of our questions. She is very thorough and very customer oriented.
E rental super easy. Jody in office is awesome and helpful!
Jody was amazing! She showed be the different sized units and talked to me about how to be efficient with the spaces. She also help get me set up with all the boxes and packing supplies I needed. She was such a pleasure to work with! Highly recommended checking this place out for your storage needs.
We came In looking to rent a storage unit, and Jody was amazing at giving us all the details to get started
DO NOT SIGN UP HERE!
RUDE STAFF AND THEY DO NOT HELP YOU.
ALL THEY WANT IS TO TAKE YOUR MONEY!
WORST PLACE EVER
WE PAID FOR A STORAGE FOR THIS MONTH EVEN THOUGH WE COMMUNICATED THAT WE WOULD BE LEAVING THAT SAME DAY AND STILL WAS CHARGED. WHOEVER GETS OUR OLD STORAGE WILL STILL HAVE TO PAY EVEN THOUGH THAT MONTH HAS BEEN PAID BY US.
THEY DEF STEAL YOUR MONEY
Thank you Jody for making the procurement of a rental unit so easy. Jody is very courteous and friendly. She took time to listen to my needs and was very patient in showing me the different units so I could make an informed decision. Jody went above and beyond to make sure I understood how the app works to access the storage unit. The storage unit is clean and well lit. If you are ever at the 920 w frontier pkwy, Prosper location, ask for Jody!!!! 6 stars.
Jody did amazing!! Very informative and helpful. Answered all of our questions and was very attentive.
I want to say thank you Jody for really working with me on one of the worst days in my life. I was able to secure a storage space and move in without a hassle. She took the time to walk me through the place and showed me my storage before I decided if I wanted it or not. This place is very clean and the people who are renting their own space mind their business and are nice as well. If you are in a bind- which I was - and you don’t have no other choice but to throw your things into a storage you have found the right place! Located right by 7-11 so when your done moving go there and get a slushy.
Jody was great! She explained everything well, showing me all I needed to know! She’s a Keeper!
Nice clean storage facility. We needed a unit briefly because both our parents had passed away. We kept it as we were slowly going through their items. Jodi was a dream to work with. Very helpful in all our needs.
Sign up was easy and Jody was great at showing me around and getting everything set up. Looking forward to moving my things in.
JODY WAS AWSOME AND VERY SWEET
Recently sold our home to downsize and needed to utilize storage between our move due to unexpected delays. Jody was amazing, she helped me thru the process and rental. She also helped with the drivers and coordination on move day. She is passionate and loves her job and property, very responsive. Highly recommend this location if you need storage. Thank you Jody!!
Jody was super helpful! Told us everything we need to know!
We moved from Florida to Texas. Jody was so very helpful and kind. She made the process super easy. We filled out the online reservation which was a snap to complete. The facility is spotless! Our first impression of Prosper exceeded all expectations! Thank you, Jody!
Jody is an absolutely fantastic human being. She is always helpful and keeping a close watch on all of the units. I wish I had a Jody at my company!
Jody does it again! I had to move units and she made the process so simple!!! Someone give this girl a pay raise!!!
Great customers service by Jody!
Ben was awesome! I came in 15 minutes to closing and he took his time walking me through everything. Clean units and amazing staff. I would definitely recommend this location.
Jody was great. She helped and take good care of me. Everything went smoothly.
Had an amazing time conversing with Jody. She is a true professional and she went out of her way to make me feel comfortable in transitioning from one storage unit to another. We had a great conversation and I 100% recommend this Public Storage location‼️
Wonderful experience working with Jody. Extremely helpful getting me a storage space that works best for our needs
Trish was excellent!
Just signed up for the first time with Public Storage. Jodi took care of everything and she was great!
Jody was very courteous , knowledgeable and helpful and confident. Thank you Jody!!
Jody has been amazing from day one. She made our first AND second storage unit a breeze. Always professional, courteous, and kind. Definitely recommend this location and Jody!
Jody was excellent, we needed a unit last minute and she was able to help us quickly!
The property manager Jody and Pedro were amazing!!
First time renting out a storage space and Ben and Jody have been an amazing help! The process was seamless, efficient and explained thoroughly. Wonderful staff and beautiful facility!
Exceptional customer service by Jody. Clean, safe facilities. Easy to access. Great location in Prosper.
Jody was amazing! I recommend storing here!
Jody is very customer friendly.
Great customer service!!!
This is the second unit my husband and I have rented through Jody and she has been nothing but helpful! She showed us the unit and made sure we had everything we needed. Anytime we need to rent a storage unit I will definitely come here.
Awesome! Jody was awesome help! Storage units are all super clean. Love that you can drive the car inside the building, to avoid rain or heat! Definitely recommended
Jody the manager showed me all the features of the facility and was a great help in getting me set up in the perfect unit. Thanks!!!
Jody is great! Patient, knowledgeable and always friendly and willing to help with a smile when we come in!
Amazing staff! Jody assisted me with a dilemma with speed and effectiveness. Would definitely refer this storage site to friends and family.
Liz Scott was great in helping me today! I appreciated the excellent service today! Thank you.
Amazing service today with Jody. I was able to go in and look at units for the perfect size!
Brand new, clean, and secure! Jodi was very helpful, and I really appreciate her help. I did an online rental. It was quick and easy. You get a discount for setting up autopay, which is great. There was a great promotion from the rental insurance also. But the online automatically charged for a lock... I asked Jodi when I got to property, and she said she could refund the lock, fee, no problem! (FYI, this property only uses the disc locks). Jodi took the time to thoroughly explain how to get in and out of this unique building, and I'm so glad she did, because I would have been lost otherwise! Thanks so much Jodi!
Jody is wonderful and provides great customer service. Units are always clean with easy access.
Jody and Haleigh were wonderful and so helpful and knowledgeable!
Jody was awesome. Easy going sign up. Great customer service. Showed me exactly where I needed to go. She was GREAT.
This is my move out date, and she is still awesome, helpful, friendly. Whoever complained about Jody, sorry, you must not know good people when you see them.
Jody was amazing! In and out in record time, and she personally walked me through the process, answering all my questions on the guided tour to make sure we were 100% happy with the unit we picked. Best storage rental experience I’ve ever had. (I love the remote app convenience, by the way.). Thanks again, Jody!
The place looks very modern, clean and safe, good prices and in a good area. Jody was very friendly and helpful. He explained each point of the service with kindness worthy of a 5-star service.
Jody made my transaction smooth. Wasn't planning on renting a unit today, just " price checking ". After Jody's presentation I knew this is the storage solution for my family.
Highly recommend!
Jody is absolutely fantastic! She’s so welcoming and helpful! The storage facility is super clean and immaculate! Moving can be very stressful! I’m just happy that Jody has made this moving experience less stressful for me. Thanks again Jody ;-)
The facility is really clean and the layout is perfect for accessing storage. I really love the drive in bay. The manager Jody was very friendly. She helped us make sure we were getting into the right size and answered all our questions.
The manager Jody was amazing to work with. Upon move in, she realized that I had units in two separate floors and swapped them over to the same floor. The facility is spotless. Super impressed by the facility and the customer service from Jody.
I can not tell you how happy I am with Jody at this location. She is unbelievably always willing to help and make sure we are taken care of. She treat me and my family as people and not a number. She is absolutely amazing and am so happy she’s there!!!!
Awesome customer service from Charlotte and Jody
Jody was AMAZING! She went above and beyond to find us two units close together. She answered all our questions and said to contact her with any other information we need. She was very pleasant. She also took time to notice our toddlers and ask their names and include them in the process. The units are very clean and easy to access. We definitely recommend this Public Storage location.
This location is amazing! Jody is excellent and walked me to the unit I needed to rent. Unfortunately after I rented and moved my couple of stuffs, I realized that’s not the right size I needed. So I requested Jody to give bigger unit. She was very patient enough to transfer to bigger unit. Other staffs are very nice as well. I highly recommend this place for your storage based on my experience. You can see about 100 review comments by this date, but you can see Jody’s name mentioned more than 200 times. She is really excellent and help you to get the unit you need! The units are clean!
Jody helped me tremendously today. I was locked out of my storage unit at another location in prosper after just getting my keys and she drove over to unlock my unit for me. My locations office was closed today.
Super clean, very safe and secure. LOVE the drive in feature, that sold me for sure. Jodi in the office was so helpful and knowledgeable with everything we needed. I would absolutely recommend to everyone in the area.
Wonderful service, Jody was very helpful, kind and nice. Excellent! Thanks
Poorly designed. Cars/trailers often blocking each other in. I'm baffled at what they were thinking when this was designed. That being said, it's clean and seems secure.
Jody has gone above and beyond to make us feel welcome. She has consistently gone the extra mile to assist, answer our questions and provided exceptional customer service.. She is kind, compassionate, and professional. She has been a joy in the midst of hard times for our elderly mom. She is watchful & keeps the facility clean. We are so grateful!
My wife and I are building a new house in the area and needed storage and we needed it fast. Jody was my go to lady! She helped me with everything I needed, answered all of my questions, and went above and beyond to make sure I had all the info I needed. I’m one that typically asks a ton of questions and she was thorough in all of her answers. I can’t thank Jody and Public Storage enough for their flexibility, good rates, and excellent customer service.
Jody has been so very helpful and thoughtful! I have had to move so much stuff and even when I want sure if I needed an additional unit she walked me through showing me the different sizes available and when all else fails, she even helped show me how I could utilize the space I already have!! You just can’t find Customer Service like that nowadays —— to say she rocks is an understatement! THANK YOU!!
Jody is awesome! We reserved a space online and finished the process on site. Super quick and easy.
Jody was very accommodating with me and walked me through the process of acquiring an adequate, convenient space for my belongings.
We spoke to Public Storage Rep Jodie she was soo patient and helpful. Rep Jodie walked me through two E-Lease over the computer. She was patient and helped walk through the process on getting setup 2 10x10 units for our family. She was friendly and joke with me about the change of Texas weather and how our things will be safe and protective.
Jody was amazing
Jody was amazing!!! Great Customer satisfaction to say the least.
Jody is a great help
Very clean and modern facility with easy access and great location. Jody was professional, knowledgeable, friendly and answered all our questions during our tour. Thank you, Jody! You made this process very easy!
The manager Jody runs a great facility, very clean. She was very helpful and understanding to our needs. So glad we found this location and found Jody. She Made our upcoming move so much easier living from out of state!
All Storage/Public Storage has been a great experience. Wonderful staff and very knowledgeable with products and services. My family and I will be utilizing there service again in the near future.
Jody had been a godsend. I lost my wife in July of 21 and my mother 3 months later in October. Jody has helped me immensely in getting ready storage units I needed close together and working with me to keep my peace of mind when I was so distraught. When the public storage changeover happened, she helped me to transition seamlessly and keep my mind focused on. What was most important. Great Job Jody, 5 Stars, more if I could give them.