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Address

920 Cook Ln
Prosper, TX 75078

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

469-983-6192

469-983-6192

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

469-983-6192

469-983-6192

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x5'
    Online only price
    $ 17/mo
    Online only price
    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 17/mo $22
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 29/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 29/mo $37
    Online only price
    $1 first month rent

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    10'x10'
    Online only price
    $ 70/mo
    Online only price
    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 70/mo $87
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x9'
    Online only price
    $ 70/mo
    Online only price
    $1 first month rent
    Medium 10'x9'
    • Climate Controlled
    • Upstairs/elevator
    $ 70/mo $87
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 80/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 80/mo $99
    Online only price
    2 units left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 88/mo
    Online only price
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 88/mo $110
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x12'
    Online only price
    $ 96/mo
    Online only price
    $1 first month rent
    Medium 10'x12'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 96/mo $120
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x14'
    Online only price
    $ 103/mo
    Online only price
    $1 first month rent
    Large 10'x14'
    • Climate Controlled
    • Upstairs/elevator
    $ 103/mo $129
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 108/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 108/mo $135
    Online only price
    2 units left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 128/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 128/mo $160
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 162/mo
    Online only price
    Large 10'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 162/mo $203
    Online only price
    2 units left!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Prosper Climate Controlled Storage Near U.S. 380/University Drive

Storage units in Prosper are easy to locate between Dallas Parkway and Coleman Street just north of U.S. 380/University Drive. All-indoor climate controlled storage units are on-site in a wide variety of sizes, providing plentiful inside storage not far from Lewisville Lake.
Golfers can tuck away clubs in a 5x5 storage unit to keep car trunks empty and available for other hauls. Or if you've ever wished you had just one more closet at home, this 5x5 about the size of a hall closet.
Reynolds Middle School families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Frontier Park. Behind the athletic equipment, fishing tackle, kites and other bulky toys, stow your holiday decor and off-season clothing.
Small businesses on Industry Way and Coleman Street can use a 10x10 storage unit to clear out workspaces or tidy up customer-service areas. Excess inventory, seasonal displays, marketing supplies and filing cabinets can all be packed away off-site but close by when you need it.
If you'd like to clear out the garage and get your cars parked inside again, try a 10x15 storage unit. These roomy storage rentals can hold kayaks, canoes and standup paddleboards plus all your camping and fishing gear for enjoying Lewisville Lake.
Homeowners around Prosper High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These large storage rentals are useful when you are in-between residences and need a spot for the contents of a three-bedroom home, whether you are still house hunting or are waiting to complete a new build.
Prosper is located 35 miles north of Dallas. Hop on nearby Dallas Parkway, which soon becomes Dallas North Tollway for straight shot into the city. Take in the panoramic views from Reunion Tower, and then head to American Airlines Center for a Mavericks basketball game or a Stars hockey match.
Prosper Public Storage has inside storage solutions to fit a range of needs.
At this Prosper Public Storage you'll find:
  • 5x5 storage units
  • 5x10 storage units
  • 5x15 storage units
  • 10x10 storage units
  • 10x15 storage units
  • 10x20 storage units
  • 10x25 storage units
  • 10x30 storage units
  • Inside units
  • Climate controlled storage
  • Electronic keypad entry
  • Online payments
  • At Public Storage, You'll Always Find...

    • Keypad Access
    • Friendly Staff
    • Month-to-Month Rent
    • Moving Supplies Available
    • Free Parking
    • Well-Lit Facilities

    Reviews ( 161)

    March 1, 2024
    Google Public Storage Jeff Ralston
    Kelly the manager was great!!! Very clean and friendly facility.
    February 29, 2024
    Google Public Storage florence lounge
    Kelly was amazing setting up the storage for us!
    February 23, 2024
    Google Public Storage Ron Harper
    Kelly was very helpful!
    February 23, 2024
    Google Public Storage Ralph McCauley
    Kelli is awesome Storage Manager - she keeps place clean & always assisting things to help the company & ways to store items to get more room. Very helpful & friendly. Thanks Kelli from Ralph
    February 23, 2024
    Google Public Storage Randy Creech
    February 23, 2024
    Google Public Storage Jon Lentz
    February 20, 2024
    Google Public Storage M Denz
    Ms. Kelly was awesome. Really easy to work with. Went above and beyond to take care of my needs.
    February 17, 2024
    Google Public Storage BBY LLC
    KellyC is awesome
    February 16, 2024
    Google Public Storage Saif Mansour
    Kelly was awesome! She went the extra mile and called me when a space freed up so that I could get into that space immediately the customer service was off the charts!
    February 16, 2024
    Google Public Storage Kendall Kinnear
    Kelly was so welcoming today when I came to see my unit for the first time! Couldn’t have been a more painless or easy experience. Plus being able to sign up online is a plus and, again, was so simple and easy. If you need some additional storage space, this is a great place to go!
    February 12, 2024
    Google Public Storage Laing Barrows
    Had a super good experience here at the prosper location. Kelly was super attentive and helpful, and even put a break on her lunch just to assist me. Super Super good experience. Thanks Kelly!
    February 12, 2024
    Google Public Storage Don Paolo Estrella
    Kelly was amazing. She is very good at her job. She asked me what I was looking for and showed me the available units. I told her that I would need to come back and speak to the wife first. She said that was fine and to reach out to her if we had further questions. I finally booked it and she helped with setting everything up. She was a great hell with everything.
    February 10, 2024
    Google Public Storage John Perez
    Great staff and helpful
    February 8, 2024
    Google Public Storage Michael Mc
    We looked at several storage facilities in and around the Prosper and Celina area. We decided on this location for one reason only…..Kelly! Great Customer service is rare these days but Kelly sets the bar and it’s high. If your looking for someone to help you with storage then chose kelly!
    January 29, 2024
    Google Public Storage Chad Payne
    Moved to a larger unit and Kelly made the process super fast and easy. Thanks
    January 29, 2024
    Google Public Storage Stormy
    We upgraded our unit to a larger one today, and it was a very smooth process. We worked with Kelly and she went above and beyond to accommodate our needs. We will definitely continue to use this storage facility and Will recommend it to our family and friends.
    January 27, 2024
    Google Public Storage Rebecca Smith
    Great place with really good rates ! Kelly in the office is so helpful and friendly.
    January 26, 2024
    Google Public Storage Allison Merkel
    Kelly is AMAZING!!! I’ll definitely be back!! Thanks for being so great!!! 🤩🙏🏼🩷
    January 23, 2024
    Google Public Storage Jessica Holland
    The property manager, Kelly, goes above and beyond. I have has a storage unit here for about 7 months and I can’t say better things about my experience. The team is kind and helpful, always. My unit is clean and my items are kept secure without any worry on my part. Great experience here! Mostly due to Kelly and her incredible customer service!
    January 8, 2024
    Google Public Storage Na NA
    Kelly C did an amazing job showing me the facility, explaining how it works, and ensuring I paid a fair price. The facility is beautiful, brand new, and is very reasonably priced. The facility is next-door to Prestonwood Baptist Church and the brand new Prosper Tx police station. I highly recommend Public Storage. Be sure to ask for Kelly!
    January 7, 2024
    Google Public Storage Mike
    Kelly was great, she answered all our questions with patience.
    December 30, 2023
    Google Public Storage Mark Will
    Kelly was incredibly helpful today. She made everything really easy.
    December 30, 2023
    Google Public Storage Shane H
    The facility is very clean and very secure with access control, cctv and a vigilant staff. The manager on site is Kelly. Kelly went out of her way to help me with credits after transferring units. She deserves a raise! She went above and beyond what was expected with a level of care and attention to detail that pursued me to write this post. I seldom take the time to leave reviews, Kelly is an incredible representative and ambassador for public storage and she deserves the world! Semper Fidelis
    December 30, 2023
    Google Public Storage Haynes Delatwan
    The manager Kelly had been very helpful and answered all my questions. She and the staff have exceeded all of my expectations. I'd also add that my storage unit was clean and bright.
    December 20, 2023
    Google Public Storage Adam
    I recently had the pleasure of visiting the Public Storage in Prosper, Texas, and I must say, the experience was top-notch. The staff at this location, particularly Madison, went above and beyond to ensure that my storage needs were met efficiently and with a friendly demeanor. Madison, who had transferred from another property, was incredibly knowledgeable about the facility and its offerings. She patiently listened to my requirements and recommended the perfect storage unit size for my belongings. Her attention to detail and expertise gave me confidence that I was making the right decision. Throughout the process, Madison displayed excellent customer service skills. She took the time to answer all my questions, addressing any concerns I had with ease. Her friendly nature made me feel welcomed and valued as a customer and left a lasting impression. The entire staff at this Public Storage location was exceptional. They were attentive, quick to assist, and made the entire experience seamless. The facility itself was clean, well-maintained, and secure, providing me with peace of mind. I highly recommend the Public Storage in Prosper, Texas, for anyone in need of storage solutions. The dedicated staff, especially Madison, exemplify what great customer service should be. I was truly impressed with their professionalism, knowledge, and willingness to go the extra mile.
    December 17, 2023
    Google Public Storage Yuset Zamora
    December 5, 2023
    Google Public Storage Isaiah G
    Kelly is amazing, I don’t wanna single her out but she’s the only one that works there. She has great phone manners and really does what she can to make sure all renters are happy and comfortable with their things at that location. I moved and left my things there simply because Kelly and her great customer service. The location is not too bad either, Kelly just makes it better.
    December 4, 2023
    Google Public Storage Corey Marrero
    Kelley was awesome, thanks for your help!
    December 1, 2023
    Google Public Storage Michele Empet
    Kelly Was really nice had good good customer service, communicative, straightforward, friendly was able to explain everything that we needed understandable even if we needed her to stay in the office so that we can access our storage unit after hours or early in the morning
    November 30, 2023
    Google Public Storage Ryan Lowman
    Super great to work with!
    November 30, 2023
    Google Public Storage Russell Kole
    Thank you Kelly for your help getting a new unit at the same cost as my existing unit. Excellent customer service!
    November 27, 2023
    Google Public Storage Terri Marshall
    Kelly the manager was so patient, professional and knowledgeable it made our experience top notch! Glad we chose this place 😊
    November 24, 2023
    Google Public Storage Daniela Portillo
    Kelly is the most amazing and helpful employee at this location. From the time we walked through the doors her level of customer service was excellent. We love Kelly!!
    November 22, 2023
    Google Public Storage Miguel Mondragon
    Great,Great service from Kelly I recommend this place
    November 9, 2023
    Google Public Storage Aaron Tombrella
    Had an awesome experience! Applied online, showed up and Kelly C. was extremely helpful and got me all setup. This facility is clean and setup nicer than any storage I've used. If you are looking for a storage facility, choose this specific one. Kelly C. will set you up for success!
    November 9, 2023
    Google Public Storage Mark Payne
    So far, we have haf good experience. Kelly the Property Manager has been responsive and helpful.
    November 9, 2023
    Google Public Storage Tom Villani
    I just spoke to Kelly, about an error on our bill. In less than 3 minutes, she had the bill corrected. Kelly is fantastic to work with.
    November 4, 2023
    Google Public Storage Sam Ghazaleh
    Kelly was extremely helpful in setting up and managing my storage unit. She made the entire process smooth and easy. Thank you Kelly!
    November 1, 2023
    Google Public Storage Wayne Wlodawsky
    October 31, 2023
    Google Public Storage Mary scoggin
    Very very helpful!! Wonderful lady
    October 28, 2023
    Google Public Storage Zipporah M
    The customer service is always impeccable! I ran into the manager and mentioned that my rates went up shes asks my unit number said she would check it. She ACTUALLY did, and my rate increase was gone! Silver lining on a cloudy day! 🙏🏽
    October 27, 2023
    Google Public Storage Stephen Green
    This is the storage place for movers! Kelly and her staff treated us very well and the facility is great. Nice and clean. Very bright. Tons of cameras and all code access. It’s Whachu want. Best storage facility around.
    October 21, 2023
    Google Public Storage Christian Flores
    This was my first time leasing a store unit, and Kelly was amazing. She went above and beyond to help me and make my experience great. I highly recommend this location.
    October 14, 2023
    Google Public Storage Adrian Vargas
    This location is awesome! It is clean, bright and so well managed. Brian and Tia are fantastic. They welcome you with a big smile and just make your day better. They will make sure any concern you have is addressed immediately.
    October 14, 2023
    Google Public Storage clint graef
    Both ladies I have had contact with at the property have been extremely helpful. I highly recommend them. Tia and I just can’t remember the name of the other lady. Excellent customer service.
    October 10, 2023
    Google Public Storage Edwin-Daniel Ndoko
    It was a pleasure working with Kelly the property manager. She was extremely helpful and professional. Great customer service.
    October 1, 2023
    Google Public Storage Rhonda Howe
    I recently rented a unit. Kelly was awesome. She helped me through the whole process.
    September 21, 2023
    Google Public Storage Benjamin Brooks
    Had a great experience touring the facility with Kelly. Very impressed by the customer service and the security features in the building.
    September 17, 2023
    Google Public Storage Tracy Painter
    We had an issue with one of multiple units we rent at the Prosper location and Kelly was an incredible help! She jumped right into action and within minutes had a resolution. That is what five star customer service looks like. I wish more businesses operated with the level of customer service we received from Kelly! Thanks!!!
    September 11, 2023
    Google Public Storage Latosha Goods
    Kelly is the best!! she's a really good person and always helping others and myself as well. Thanks for your help Kelly
    September 6, 2023
    Google Public Storage Michael Kidd
    My experience at the facility was awesome!!! Front start to finish. Kelly went above and beyond to help me and my family. I would highly recommend this facility. 5 stars all across the board.
    September 2, 2023
    Google Public Storage Dusty Jansen
    All of our past issues with this facility…GONE with Kelly taking over! We were ready to move to another storage company, but Kelly’s passion for taking care of her customers has renewed our trust in this location! Thank goodness because I really didn’t want to move all that stuff again! :-)
    August 31, 2023
    Google Public Storage Nancy Soucy
    Kelly offered extraordinary customer service today! I arrived without my unit key. She was able to assist with another issue that saved the day for me!!! I highly recommend Kelly for her professionalism!
    August 29, 2023
    Google Public Storage Katz Harris
    Kelly is friendly and knows her job. I will only use this location because of her. Location is very clean and easy to get in and out. Definitely recommend Kelly and her location!!!!
    August 28, 2023
    Google Public Storage joy princess
    I had a situation with a storage space/unit and I was very worried about the situations. I was given a contact to the district manager U Jin Cho; I contacted him and he was very helpful. My experience talking with him via phone was smooth. The situation got resolved on a professional level very emaculate!. Thank you! I can trust and do business again with Public Storage because of a Manager like U. J. Cho, who is very professional and experienced. Thank you so much U.J.Cho!
    August 25, 2023
    Google Public Storage Sonia Herron
    Needed storage space and fast. Booked unit online at this location and Kelly was so amazing. She is warm friendly and has called at least once a week to check to see if needed anything. My experience at this location has been nothing but good. Kelly keep up the great work and thanks for going above and beyond to meet the customers needs!
    August 24, 2023
    Google Public Storage Michele Bell
    Kelly is the best - was in a panic about extra storage and she helped calm us down - she deserves 10 stars -Thanks Kelly for being the best at what you do
    August 23, 2023
    Google Public Storage Cheryl Dickey
    Please know Kelly C was great with both my move in and my vacate. She had an answer for all my questions and always greeted me with a smile. She’s the best.
    August 21, 2023
    Google Public Storage Cheryl Miller
    Kelly was absolutely amazing! She really was very sweet, professional and walked me through every step start to finish.
    August 21, 2023
    Google Public Storage Willis and Cheryl Bitting
    My wife reserved a unit with Kelly and not only was she helpful to my wife she also went out of her way to help me when I had a gate issue.
    August 18, 2023
    Google Public Storage MJ Kennedy
    I have to say it is an amazing and refreshing improvement with Kelly coming on board. She has been amazing helping to work out all of the previous complications and problems that were caused by the initial manager of this location who in my opinion should never work in customer service. Kelly on the other hand is an amazing, hard-working individual; and willing to go above and beyond to make sure that all your cares and concerns are taken care of - to the point of having my back when previous issues were being disregarded. With the tenacity and commitment to her customer service skills, she continued to work with me until all issues were resolved; going up the ladder not just one but two levels to get my account fixed. KUDO'S TO KELLY; She should get "Employee of the Month", and either a Bonus or a Raise in Pay!
    August 15, 2023
    Google Public Storage Brandon “Ninja” Jones
    Kelly is awesome! She stayed open late to let us finish our reservation! Couldn't ask for better customer service !
    August 13, 2023
    Google Public Storage Gabrielle C. Powell
    Kelly is AMAZING!! Attentive, Magnificent Aware, Zappy, Informative, Nice and Graceful are some of the words that describe her. I stopped by a day before I was going to take possession of my storage unit to ask a few questions. She showed me the unit and how to gain access. I’m so glad I chose this location!
    August 12, 2023
    Google Public Storage Beena Olickal
    Kelly assisted me today and I had the best service. She helped me find my storage unit went above and beyond. Kelly was so kind, polite, and also very knowledgeable. I can definitely trust Kelly and Public Storage to keep my things safe. Thank you so much. 4 months ago- Tabatha gave me exceptional service and is so knowledgeable. She answered all my questions and is very kind. This faculty is so clean. Thank you so much Public storage and Tabatha.
    August 9, 2023
    Google Public Storage sam green
    I’ve got to say just moving to the dfw area Kelly the manager at this location has absolutely been a pleasure to work with and has made moving down here a lot easier with her friendly hospitality and reassurance knowing how much she cares for her customers.
    August 6, 2023
    Google Public Storage Suzette Ramos
    Kelly was great, she help us get settled in our rented space, she was informative and ensure the safety protocol were followed.
    August 5, 2023
    Google Public Storage Lisa “Mookie” Hubbard
    Kelly is amazing and professional worker. She was very helpful for my family I really appreciate it. She needs a raise. The place is clean and not dirty. She knows how to keep it up. Thanks
    August 2, 2023
    Google Public Storage A Phamily
    Trust the reviews on this one! I have had my share of moves over the years (10 to date), I have experienced many storage facilities, including other Public Storage locations, and this one by far exceeds expectations! It shows when employees love what they do! Kelly loves her job, and she shares that love of her work with making all of her clients feel the love. The affordable, clean facilities and extra care, and attention to detail will make people who live across town want to store their things here! Kelly's top-notch customer care goes above and beyond what service leadership looks like. Every company should embody employees who do what they love and love what they do so they can spread the love!
    August 1, 2023
    Google Public Storage Darrin Luke
    Kelly is the GREATEST OF ALL TIME!! I love her and she hooked me up🥳😍
    July 31, 2023
    Google Public Storage Jared G.
    We have two units at this location and have had a great experience. Kelly has been amazing and so helpful to us! The location is always clean and it’s so easy to come and go as needed! So glad we picked this location for our storage needs! Kelly is awesome!
    July 31, 2023
    Google Public Storage suri W
    Kelly is awesome and we’ve been very pleased with our 2 storage units at this location. She goes above and beyond for her customers and is such a hard worker! She has taken great care of us and is always so friendly! :)
    July 31, 2023
    Google Public Storage Nicole Love
    I have rented from several storage companies and this Public Storage location has provided exceptional 5 star service. I want to thank Kelly for her excellent customer service in terms of making herself available when needed, her responsiveness and effective communication. Thanks so much, Kelly!
    July 31, 2023
    Google Public Storage John Stephenson
    Our business has had to store a lot of equipment recently and we've had excellent customer service with any requests and issues we might have had. Kelly runs a tight ship over here. You can trust in her ability to get things done.
    July 31, 2023
    Google Public Storage Corban Garcia
    KELLY IS THE BEST!! When one of the elevators got stuck with our stuff inside she made sure everything was take care of and no one could mess with it. Awesome!!
    July 31, 2023
    Google Public Storage Ted Strange
    Thank you Kelly for doing a great job! She has been helpful and had great communication! Great service!
    July 31, 2023
    Google Public Storage min young Oh
    Highly recommend!! It’s my first time using a storage unit, and Kelly (lady at the front desk) was very friendly and helpful. The unit is clean and secure. I appreciate their service.
    July 30, 2023
    Google Public Storage Cathy Maynard Stedman
    ➡️➡️ STOP scrolling & read this!!! ⬅️⬅️ If you’re reading this review it’s because you are trying to make a decision on WHICH storage facility to use for your belongings. You want that place to be clean, affordable, easy to get in and out of when you’re in a hurry & LAST but not least…..you want management to be knowledgeable, helpful, and if they are kind, then they get extra credit. 🔶 Look no further. THIS Public Storage is your place. Let’s start with TOP NOTCH customer service from Kelly who runs this location on Cook Lane. We got our unit last minute & Kelly knew the answer to EVERY single question we had. She knew about promotions in our area & let us know that regardless if any storage facility was ever a few bucks cheaper than her, they would never beat her cleanliness, ease of entry, safety, & quality customer service as her location. She did NOT lie. This place is LEGIT. Kelly runs this place like it’s her home. It is the absolute cleanest storage facility I’ve ever stepped foot in. It’s SO clean that I actually joked with Kelly & told her that I was surprised people didn’t try to live there. Bottom Line - If you want red carpet treatment from someone that makes you feel like you’re the only one renting from her, then RUN, don’t walk to Public Storage on Cook Lane in Prosper & you’ll thank me. Who knew I’d be sitting here excited about a storage unit??? Not me! However, we live in a world where people are quick to post reviews when a business is terrible or someone has awful customer service, so when you find someone that LOVES her job & values her customers as family…….you SHARE with the world. Go see Kelly because she the blueprint of what EVERY business should be looking for in customer service.
    July 29, 2023
    Google Public Storage Andrea Hennen
    Great Service! Very clean and well maintained. Kelly was a huge help and was so kind !
    July 28, 2023
    Google Public Storage Chris Stedman
    TOP NOTCH CUSTOMER SERVICE!!! Highly recommend this location. Kelly is the most kind and informative associate. She has a vast knowledge of the facility and the process in securing a unit. She went above and beyond for me in our recent storage needs. She goes the extra mile where most wouldn't even think to bother. You can definitely tell that customer satisfaction is her number one goal when using the facility. I could have gone 3 miles to a different facility and saved $4 a month.... but, not only was this more convenient, I know for certain if I have any issues I can call Kelly and rest assured it will be resolved quickly and efficiently! Keep up the great work PS. I will definitely send people your way when they need a storage solution!
    July 28, 2023
    Google Public Storage Hillary McCracken
    Kelly was very professional and helpful in picking out what type of unit would suit our needs and setting up the rental agreement. Explained everything from insurance to access.
    July 28, 2023
    Google Public Storage Ken Mac
    Great customer service that was very refreshing. Kelly was a great representative for public storage. I will recommend others to rent from this location because of her alone.
    July 1, 2023
    Google Public Storage Jagadesh Yellapu
    I strongly recommend this to be your go-to storage! Ms. Kelly here is an awesome store manager. She is energetic and goes beyond expectations for helping customers! THANK YOU SO MUCH KELLY :-)
    June 13, 2023
    Google Public Storage Sabrina Hencey
    Kelly was so helpful during my moving process! Her amazing attitude towards her work eased my moving anxiety. She’s so knowledgeable and passionate about her work and had amazing recommendations for me! Even when I ran into problems on the way, Kelly straightened everything out. Definitely recommend her and this facility to ease your moving anxiety!
    June 1, 2023
    Google Public Storage Danajia Ha
    Safety concerns. If you have items here I would visit this week and you will see why. Hopefully it is fixed before the weekend.
    May 31, 2023
    Google Public Storage Tympess Evans
    Wow what can I say miss Kelly was amazing by far the best customer service and hospitality I’ve received in a while she was fast she was efficient and soooo kind definitely a all star I need to see here every time I need a space I’ll definitely be telling people to book a space here.
    May 31, 2023
    Google Public Storage Dilip Reddy
    I had a great experience with Kelly at the storage unit facility. She was incredibly knowledgeable and took the time to answer all of my questions. Her expertise made it much easier for me to make a decision. Additionally, Kelly was very courteous throughout the process. The location itself was impressive, as it was kept very neat and well-maintained. I highly recommend this place to anyone in need of storage.
    May 31, 2023
    Google Public Storage David Pereira
    Kelley was the best!! We had a little trouble accessing the building but she stepped right up and took care of it. Thank you Kelly for all your help!
    May 29, 2023
    Google Public Storage Dylan Cave
    May 25, 2023
    Google Public Storage Johnny Tumlinson
    Kelly was a breath of fresh air. So helpful and made me feel like she genuinely cared. Made move in smooth in a very stressful time. I'd be supremely disappointed if she wasn't at this location the next time I came in.
    May 23, 2023
    Google Public Storage Herman Triplett
    Kelly was great, she walked me to the unit and told me the best entrance to use to get to my unit the quickest. She was very friendly and pleasant.
    May 20, 2023
    Google Public Storage Matt
    May 7, 2023
    Google Public Storage Gobi Nedunchzlian
    April 23, 2023
    Google Public Storage Nithin Sekhar
    I'm happy to write a glowing review for Tabatha, the representative at Prosper Storage! From the moment I walked in the door, Tabatha was friendly, helpful, and knowledgeable. She held my hand and provided me with amazing service, walking me through all the necessary steps and making sure I understood everything along the way. Tabatha was patient and kind, answering all of my questions and addressing any concerns I had. She clearly knows the ins and outs of the storage business and was able to help me choose the perfect storage unit for my needs. Her expertise and attention to detail were impressive, and I felt confident in her abilities. Throughout the process, Tabatha went above and beyond to make sure I was happy with my decision. She was courteous and professional, and her positive attitude and enthusiasm made the experience truly enjoyable. Overall, I cannot recommend Tabatha and Prosper Storage highly enough. If you are in need of storage services, Tabatha is the person to see. Her exceptional service and dedication to her customers make her a true asset to the company. Thank you, Tabatha, for making my storage experience a great one!
    April 18, 2023
    Google Public Storage Cody Lee
    Brian you are freaking awesome! Thank you for all the help today, super nice facility!
    April 17, 2023
    Google Public Storage Amanda Pollard
    Easy from start to finish! Staff was also super friendly and helpful.
    April 16, 2023
    Google Public Storage Niki Jones
    Bryan was amazing!! Helped me find my storage unit(new customer) and saved me $15 when I mentioned I already had a lock for the unit. Excellent Customer Service.
    April 12, 2023
    Google Public Storage Karen Watkins
    Bryan is a God send!!! He helped me not once, not twice but at least a dozen times finding my unit! Getting me all set up by online & phone to get this unit!!!!
    March 3, 2023
    Google Public Storage Stu Hardy
    Tish was great. Super helpful and responsive. She clearly cares about the renters. I don’t like the 9pm close time but the prices are competitive.
    January 21, 2023
    Google Public Storage Margaret Cox
    Very helpful at getting us switched to a unit that worked better for us.
    January 21, 2023
    Google Public Storage Ellen Zuckerman
    These gals were great! Tish you are the best. Thank you for such a smooth transition. I can't say enough good things.
    January 9, 2023
    Google Public Storage Phyllis Keeton
    The BEST CUSTOMER SERVICE!!!!!!! Very helpful and showed me several units and really patient with me as I was trying to decide what I actually needed. Great personality!!
    January 3, 2023
    Google Public Storage Emily Rivas
    TISH IS AMAZING! She has helped me so much with anything and everything!! Perks to her for being so helpful and so nice!! She deserves a raise!!
    December 31, 2022
    Google Public Storage Raunaq A
    Tish provided such amazing customer service. She is a gem! Very helpful and has the best attitude :)
    December 2, 2022
    Google Public Storage Bradley Gardiner
    raising the rent with very little notice just 5 months in / elevators going to the 3rd floor are a good inch off and causes the cart to drop half the load
    November 12, 2022
    Google Public Storage Ashwin Kumar
    My experience with Tish was wonderful. She showed me the facility and explained exactly the size I would require. She also helped me answer all the questions without any fuss. On top of that she got me a great deal too. I strongly recommend this location.
    November 1, 2022
    Google Public Storage Zay Williams
    HORRIBLE! Everything closes at 9 but if you accidentally leave your stuff unlocked YOU CANNOT GO BACK IN PAST 9!!! THEY JUST LEAVE EVERYTHING TO GET STOLEN IF YOU SIMPLY LOSE TRACK OF TIME?????!!! You can even leave your car locked inside and they STILL DO NOTHING ABOUT IT!! DO. NOT. GO. HERE.
    September 20, 2022
    Google Public Storage Bob Koerner
    Clean and fairly new temperature controlled storage.
    September 19, 2022
    Google Public Storage David Seward
    Couldn't go up in the elevator, we had to go to the next one. Not a huge deal but if I was moving something heavy it would have been frustrating.
    September 14, 2022
    Google Public Storage Brittany Flynn
    Bryan handled me and my frustration very well and professionally. I literally gave him a hard time and he took it well. Thanks Bryan!
    September 13, 2022
    Google Public Storage Al Hendricks
    Poor customer service. Raised my rent after less than 6 months. I move my things out.
    September 6, 2022
    Google Public Storage Leesa Payne
    I rented two store rooms in August 2021 when it was All Storage. There were no problems with All Storage. Since Public Storage acquired this property it has been horrible. I had gotten an email that my storage room was unattended. So I drove to the Prosper location and my lock was on it and another lock also. I went to the office and no one was in the office. I called and left several messages but with no return call and resolved. So now I get an email that says they are doing construction and my two units need to be cleared out by the end of September 2022. With just one month notice. So I made arrangements to move out and called to get the prorated amount because I am moving on September 15th. Trish was no help and gave the customer service line. I called them and the lady said they were not prorating any rent because of the construction. But I could move to any of the Public Storage units and only be charged a $1 for the first month. Really??? They treat the customers horrible. I will not be renting from Public Storage and encourage others not to rent from Public Storage.
    August 28, 2022
    Google Public Storage Eric Leonard
    Super easy storage experience! The team here helped me have a super smooth process!!
    August 22, 2022
    Google Public Storage Riley Moore
    Tish was amazing. She has a great personality and work ethic. She was wonderful and extremely helpful.
    August 4, 2022
    Google Public Storage R B
    Tish was great!! I didn’t have the perfect experience during my short rental but she came through and got everything worked out for me. So thankful for her!
    July 31, 2022
    Google Public Storage Aus P
    Right at six months of having my storage unit they increased my bill by 80% without notice. I discovered the increase after I paid my bill and saw the following months payment. I expressed that I'm not disputing any increase - I am disputing an 80% increase that is $500 more a year without any type of courtesy notice. This place is shameless and pathetic. Additionally, they have severely inconvenienced your use of the elevators. You must use your code to use the elevator inside a secure building. So, back and forth trips to your unit, you're now inputing a system generated code that has two characters and is ten digits long. They must hate their customers and not care that they leave.
    July 1, 2022
    Google Public Storage A T
    Very nice climate controlled.
    June 18, 2022
    Google Public Storage Cristal Williams
    They have carts you can use at no cost. Clean, easy access via app. Recommend.
    May 29, 2022
    Google Public Storage Robert K
    The contactless process was very easy and simple and covered very thing needed. The loading/unloading is a inside drive thru so no matter the outside elements you are in a dry climate controlled area to do everything once you arrive. They provide carts and space to park as well. The only negative is locating your space inside. They are numbered but it's a bit of a maze to figure out. It would be helpful if they put signs with numbers in the hallways much like a hotel does. Once you locate it's easy to figure out. It's a new facility so everything is in excellent condition and very well kept. The area is also a nice safe area near the main police station. Overall a great place and glad we selected
    May 25, 2022
    Google Public Storage Steven Delacruz
    Becky Hopper was so friendly and curious, that made my whole experience easier, great place to keep your things.
    May 24, 2022
    Google Public Storage Barbara Bible
    May 24, 2022
    Google Public Storage Colbee Duke
    Ms. Tish was extremely helpful, understanding, and informative. She made the process incredibly easy and was lovely to speak with.
    May 21, 2022
    Google Public Storage Nevaeh Angle
    If you want the best service or looking For storage look for Tish. She’s awesome. I love public storage
    May 21, 2022
    Google Public Storage Joyce Moore
    I had never stored anything before but I needed storage. I walk in this place ...the service was emaculate. The manager (Tish) showed me the space, help me with a lock, and all the material I needed to move.
    May 19, 2022
    Google Public Storage Jordyn Giles
    Becky is the absolute best!!!
    April 30, 2022
    Google Public Storage Kenneth Henrichs
    This place was great when it was All Storage. Since Public Storage took over, customer service is gone. For example, we moved out in Feb. I called and gave notice, I was told to move out whenever I needed to, leave the door unlocked, and stop by to let them know. We did all that, then they charged me for March rent. I called and they said they would apply for a refund and I’d get a check in the mail. A month later, no check. I called and they said the claim was denied and I’d have to speak to a supervisor to find out why. I left a message, no return call. Now my mom (who was renting the unit) is out $350 and I can’t get anyone at PS to explain to me why.
    April 23, 2022
    Google Public Storage Scarlet Matlock
    Front desk ladies were so kind and helpful. Found and rented a unit in less than 20 minutes. Units and bay area are clean and well kept. Definitely going to keep renting here.
    April 22, 2022
    Google Public Storage Brittany
    Tish has made my experience with Public Storage absolutely incredible! She is very professional and has gone the extra mile to make sure everything for my unit is done properly. If I could give 10 stars, I would gladly do so for the amount of professionalism and expertise Tish has. Great customer service and communication. 10/10
    April 15, 2022
    Google Public Storage Dennis Newton
    Great Service. None better!!!!
    April 10, 2022
    Google Public Storage Cassy Smith
    Becky helped us with renting a storage space. She was so helpful! We asked to look at a couple different spaces and asked a ton of questions. She never made us feel like we were taking up too much of her time nor imposing. She was a pleasure to work with and has a great sense of humor too!! Thanks for all your help, Becky!!
    March 20, 2022
    Google Public Storage Anthony F
    Great customer service! Becky was very helpful
    February 7, 2022
    Google Public Storage Ray Stepp
    I have 30 years of experience with storage facilities and Public Storage in Prosper is one of the best locations I've encountered. The staff is amazing, facility is clean, with great lighting (trust me very important), good solid moving carts and huge elevators. It is a drive thru facility so you are not in the weather (also important), two parking spots in both bays with enough space for 2 trucks to pass in the breeze way. We had a great experience and would use the facility in the future.
    February 5, 2022
    Google Public Storage Mr Me-too
    Very professional staff. Becky helped my family and I above and beyond what I expected. Great experience!
    January 26, 2022
    Google Public Storage Meridith Wilde
    All of these reviews are from when this place was All Storage. In the 2 months since Public Storage has taken over, it’s been a disaster! We got our unit in October 2021, when it was All Storage, Public Storage bought All Storage in December. Public Storage broke into our unit (we have paid every month on time) because they “didn’t know if it was occupied” even though they had our information and called us after they broke in. They made us sign a new contract before informing us they broke in though. We were mad and the managers were very unhelpful. Tish (who called herself the manager but I seriously doubt she is because she could not understand what ‘prorated rent’ was) is an absolute liar. Amanda, the actual manager told us they “didn’t have any paperwork for us because everything was digital”, which is just so rude and unprofessional. And Leslie, the absolute worst, is in charge of Oklahoma and north Texas. She told us they weren’t going to do anything because we “didn’t even know our unit was broken into”. Then she blocked our number and haven’t heard from her since. If you value privacy from a storage unit facility that you pay for, find somewhere else.
    January 17, 2022
    Google Public Storage Shelette Forman
    January 12, 2022
    Google Public Storage Adriana Roman
    Stephanie was amazing I called and she answered all of my questions! Super helpful!
    December 31, 2021
    Google Public Storage Loki Moore
    Great coustmer service tish is very friendly and helpful, I will definitely be coming agian.
    December 31, 2021
    Google Public Storage Ray Contreras Mundial LLC
    December 22, 2021
    Google Public Storage Spencer Tacker
    Tish is always the best when I come in and have any questions or am getting a storage unit she will put a smile on your face and always make you laugh if you ever need any help she’s forsure the person to go to
    October 28, 2021
    Google Public Storage Ammar Hall
    September 18, 2021
    Google Public Storage Frank Clay
    Good business but elevates are no good
    September 12, 2021
    Google Public Storage Jlyne Hanback
    Great facility for storage! Easy to rent a storage unit online and there was currently a special rate running. The climate controlled buildings are fabulous because they truly are nice and cool inside when it's over 100 degrees outside! There are flat carts available to load your items on and elevators to carry the loaded carts to and from your storage unit. Very clean, well-lit, and secure entry.
    September 2, 2021
    Google Public Storage Kim Sharline
    NOT A SECURE FACILUTY!!! Don't pay...doors are always opened
    August 27, 2021
    Google Public Storage TC Patterson.
    Awesome location
    August 5, 2021
    Google Public Storage Methuselah E
    Tish is the cat's meow! She's friendly and runs a tight ship. Come in and ask for her.
    July 31, 2021
    Google Public Storage Evelyn O
    Easy access, very clean & air conditioned hallways. Friendly & helpful staff
    July 31, 2021
    Google Public Storage Warren Irwin
    Brand new, clean facility with easy access from Tollway. Slade was very helpful in presenting our options and ensuring we selected the right amount of space for our move.
    July 22, 2021
    Google Public Storage Mike Roca
    Excellent Customer Service! Slade was awesome, he answered all my questions and very helpful in getting everything setup.
    July 16, 2021
    Google Public Storage Priya Patel (PPR Productions)
    Slade was very helpful and efficient in getting us our storage unit.
    July 8, 2021
    Google Public Storage Becky Reed
    Reserved a unit in building B with Tish. She was awesome! But, when we took a loaded truck of boxes and items the next day, the building was locked, keypad wasn't working, no one was in the office and no one answered the phone. We weren't the only ones trying to get in to units we should have access to 24/7. When we went the next day, the person in the office said we only had access during business hours, which is ridiculous. We were never told this and they can't tell us when we will have full, unlimited access to our unit. It says they are 'always open' on their website and entry door. That is not the case. We are very disappointed.
    July 7, 2021
    Google Public Storage Michael O'Rourke
    Showed up after scheduling a reservation to get the unit, had 4 people with me to help unload the moving trucks but no one was there. No sign saying they'd be back, no sign saying they were closed, and no number to call. Got a call the next day when the manager decided to show up for work though.
    July 2, 2021
    Google Public Storage Jason Kalb
    Nice facility. Slade was great to work with! Really friendly and followed up with me several times to make sure I got all set up. Highly recommend All Storage Prosper South.
    June 28, 2021
    Google Public Storage Brittany Cox
    This All Storage location is brand new and the service that we received from Slade was impeccable! Thank you!
    June 27, 2021
    Google Public Storage Raymond Perry
    Very friendly, brand new facility so obviously clean. The 2 elevators has provided quick and convenient access to storage units thus far. Attendant has been on site walking around on the few occasions we have been there, which is comforting if you are a female concerned about security. Time will tell as it becomes more populated, but no complaints thus far. The 2 months free is a bonus as well, but be mindful, it will increase over time, so weigh that into your overall decision and timeline.
    June 25, 2021
    Google Public Storage Koti Meeks
    Slade was great & easy to work with; he showed me everything I asked for & made the process simple!
    June 23, 2021
    Google Public Storage LaWana Hall
    I encountered an issue with my online reservation. Slade answered my call and professionally handled the gliche and provided me excellent customer service to finish my transaction. Thanks Slade!
    June 22, 2021
    Google Public Storage Kylie Bunner
    Great Experience. Slade went above and beyond to help me quickly!
    June 17, 2021
    Google Public Storage Gabriel Galan
    Slade has been awesome with our move. He helped me when all the other Storages in the surrounding area were full. Great prices for what your offered.
    June 15, 2021
    Google Public Storage Dennis Seals
    We were looking for a storage facility and ran across the special that All-Storage - Prosper South was having. We talked to Tish and she was very helpful and we were very impressed with her customer service that we decided to use this facility. Then on the move-in we met Slade and his customer service was great. Slade was very helpful in getting us a 2nd storage close to the one we was already renting. Tish was very helpful in supplying all the supplies that was needed for us to complete our move. Tish and Slade customer service is truly impeccable. Thanks for the kind customer service.
    June 15, 2021
    Google Public Storage nate ponton
    What an easy and quick check in process. One of the cleanest storage facilities I've ever seen. Slade was very nice and so helpful with everything! Even helped me get my lock opened and set up. 10/10 wpuld recommended for anyone!
    June 8, 2021
    Google Public Storage Bentley Boo
    The worker Tish was amazing, she handled all my needs and some. She nice, respectable, and gave me the best prices. If I could take her home with me Lordth I would. Thanks Ms. Tish you rocked. Candler Family 20211
    June 2, 2021
    Google Public Storage Amanda Davis
    I was able to complete the entire process over the phone in just a few minutes. Slade was very helpful with the whole process and answered any questions I had. He even followed up with all the information I needed!