Public Storage Self-Storage Units at 1415 N Custer Rd, McKinney, TX

Very helpful and kind. Gave us a nice deal and was honest. Thank you Pierra!

My husband and I stopped by this location at 1415 Custer. We are planning to downsize our home. The manager Pierre was exceptional! Extremely friendly and courteous. He showed us around the property & we were able to get a look at a couple of the units there. Once we are ready to rent we will definitely be coming back to this location!

So glad I chose this location. John has been so helpful and is constantly walking the property checking on things. He definitely stays on top of things and ensures everything is working properly and the property is well maintained. Highly recommend!

John at Public Storage on N Custer helped me with renting my storage long distance !! I didn’t meet him until my husband and I had paid for rent for 3 months!! John took care of everything with me by phone , including signing us up with insurance until we returned home. He is pleasant and friendly. The best manager at PS!

Received curtous and great assistance from John today. He was extremely helpful.

John and Kona at the 1415 N. Custer Road, Mckinney, TX location were very helpful. They were polite, courteous, and very helpful.

John was great. Great advice for moving and storage. We feel much better about my fiancé’s upcoming move.

I love public storage John is so friendly and nice when you walk in to get my storage I haven’t seen customer service like that in a long time I will definitely be telling friends and family how my experience was with John

Beware of the rats! Update: The manager has tried to help and agrees there were rats in the unit. The insurance has said the most they'll pay for the sectional is $250. That's no where near what a sectional costs, and not even the cost of the rental for two months. If I could give this a 0 stars I would! We had stored mostly Christmas decorations, and our daughters sofa sectional in one of their climate controlled units. At Christmas, we noticed a few rat droppings, but no damage so they gave us rat bait stations. We went today to get her sofa and walking up you could smell it outside the unit! It smells disgusting, there's rat damage to all of the sofa sections, there's some type of mildew (maybe from rat urine?) where the sections were stacked together and now the sofa is unusable. We've used this storage until for years, but we're clearing it out now (probably having to dump everything else in it too) and won't be back!

Great experience from the helpful team at McKinney TX, (Custer and 380) location. Premises pristine and always personable staff. Excellent communications and informative updates provided.

The male manager there is AWESOME! He's always out maintaining the property and checking on the customers to make sure they are happy. Coming into his office was like visiting a friend's house. He came to the door and opened it when we were coming up the stairs! I haven't seen such hospitality since traveling abroad!

Angela and Jody were so helpful! They were very welcoming and went above and beyond. I will continue to use this location and recommend this location as well.

Both John and Joyce were informative, professional and made certain we were set up before our move. They deserve all the stars. I was frustrated with the online process and the reservation details were unclear.

we have had our storage for a year or so, and i can not explain the comfort i feel having it here! To know my things are stored as if they were in a home still and extremely protected gives me such comfort. Miss Brandy is absolutely AH-MAZING! To have my such personal belongings in a place that feels like home. That is so rare. i appreciate all of you!

Customer service was amazing. I had the pleasure of speaking with Brandi and she was very diligent and professional. The facility has easy access and is always clean.

Great location and service. Brandi gave a very helpful initial tour and answered all the questions I had.

Brandi was wonderful! She helped us get all set up with our unit. Made everything very easy for us and she was very friendly!

John was great! He made the process quick and easy. Thank you!

Perfect service

Brandi at this location rocks!!! She takes care of me every time!

Great service

I’m so excited about Public Storage on Custer and University. John has excellent customer service and a personality that makes you feel like you have known him all your life. His ability to explain the process of renting from Public Storage and the different of other storage companies. His knowledge blew me away. When he finished explaining how they go the extra mile to make sure we are protected and the property is secure. I signed and felt, I was in good hands. Thank you public storage for hiring a gem like John. He is just what every company needs in this type of environment. Thank you John. I truly enjoy the time you spent with me. Jess

Highly recommend! Simon was incredibly helpful, informative, and walked me through the whole process. He explained every step, showed me the unit for my approval, and even came out to help me when I needed help with the lock. How refreshing to experience friendly, kind, and professional customer service! Everything I saw was remarkably neat and clean.

I just wanted to let public storage management know y’all have an awesome team members as Joyce, and John…..They were so amazing in assisting me in what I needed ….. They have beautiful personalities and excellent customer service skills….. I loved their spirit: they went over and beyond to help me ; they were truly a blessing !!!…. I pray y’all reward them for being excellent team members that represents Public Storage!!! Joyce and John are the best!!!💖🙏🏾

Ayden and Cona where great to work with and professional!!! Great job yall

Joyce is great!

Micah, the property manager was so amazing, I was able to sign up and rent a unit, unfortunately then I was having code issues but she got it fixed immediately, fastest easiest experience I've had

Joyce was amazing today! She was so sweet and helpful did all her best to get me the best solution in transferring to new storage. Best service one can ever get from a storage facility!

Micah was very friendly, helpful and professional. Thank You Kindly!!

Micah was very helpful today! I was having some issues that she was able to get worked out quickly

My experience with PUBLIC STORAGE (#27633) has been HORRIBLE, due to a renovation at the location! This renovation has forced myself and some other tenants to move to other units. It has been an Inconvenience and Unprofessional Process for me. A NIGHTMARE that has not yet ended! As of today, 2/18/24 my move has not been completed!. This move has been going on since 2/13/24 of (1) unit. That (1) unit has now become (3) units. Unfortunately, UPPER MANAGEMENT did not plan this well at all! My final move has been scheduled for 2/26/24. Hopefully this will complete my move.

Wonderful experience at this location. Joyce and Micah were very helpful!

Ayden and Shawanna They are very good to me and I like doing business with them .

5 stars….Very friendly staff. Shawanna who is the manager at this location is very helpful and goes beyond her abilities to help customers. I had to move my storage location and she worked hard to make it a smooth transition.

I had a great experience with Shawanna she was nice and patient and demonstrated great service.

Shawanna was extremely HELPFUL. She has great CUSTOMER SERVICE and yall need to hire more people like her. I’m happy to do business with yall

Excellent service.

I was there at the location and Ashley was very helpful.

Kay was wonderful in getting my first storage room.

Ms. Kay was ABSOLUTELY AMAZING! Such a sweet spirit & sooooooo HELPFUL!!

Kay was very helpful

Shawanna was absolutely amazing and patient with me through the whole process. Truly grateful for all her help!!!

I visited Public Storage and Kay assisted me. She was very professional and nice.

Absolutely shawanna was outstanding double her pay!!!!!!!!

Good customer service Shawanna was nice and helped me a lot differently recommend coming here

Shawanna is the best perfect employee of the year helps me every time

This location is above average clean and the service is excellent. Shawama has been very helpful.

Kay was great!