Just started my rental experience with Public Storage at this location and the manager, Lisa has been so very helpful! It is hard to find great customer service these days, so if you are looking for a storage facility, come here!!
DO NOT store your belongings at this location. Dead bugs and rat droppings in the hallways. The buildings are full of mold. We had someone come and test for us, they are contaminated. Buildings leak when it rains, and the insulation throughout all the buildings hold water in the ceiling until it dries out. When my husband spoke to manager Lesa Toney about this she became rude and told him it is what it is if we had a problem we needed to find another place to store our belongings we moved out. She needs to be fired. Public storage has always had great compassionate store managers at other locations. I spoke to another public storage location manager let them no what happened they gave me corporate office information for me to contact. I will be getting in touch with them.
Good quality storage facilities in a unassuming area.
Lisa is the best!! So helpful and understanding couldn’t ask for anyone better!
Great experience! Lesa is amazing! Property is clean and conveniently located. Highly recommend.
Lesa at this location makes the whole experience unforgettable
Great environment and Hospitality! Michelle helped me out immediately and helped me through the whole process. Thank you Michelle !
We just moved into this storage and Lisa has been fabulous ever step of the way! I’ve spoken to her several times and she’s always been so nice and polite! And I love how you can use an app to get into the gate instead of a code!
We rent three units at this facility. For each one we pay a significant premium for climate control to protect our belongings. On 9/4/23, We visited one of our climate controlled units to find it was way hotter than the non-climate controlled units. When we inquired at the office, we were told the A/C was broken in that building. We asked why the tenants were not informed, and we were told management felt it was unnecessary. We were told it had been broken for a month and a half with no estimated repair date because the parts were on backorder. So basically the A/C has been broken since mid July! It has now been 3 months and not only did they not inform the tenants who may have wanted to remove their belongings to protect them, but they also continued to collect the steep additional premium for climate control from all of the tenants despite the fact that they have not been paying an A/C bill for that building since it is broken! This is pure fraud! We brought it up many times with the building manager who was supposed to talk to the regional manager to get us a credit, but it has been well over a month now with no credit and no response regarding the credit despite numerous inquiries and emails! This is seriously unprofessional and disturbing that they are charging for a service they are not providing! We made it a point to get our things out of that unit, but we are very upset that we were never informed about the broken A/C, charged for climate control that was not provided, and our belongings were subjected to extreme temperatures during one of the hottest months in history!
The storage office was to be opened at 9:30am and no one is here… to help me out with a situation
I started my rental with Simply self storage where the customer service was great to start and the service has only gotten better. Through the change over of companies, The ladies in the office have been as informative as they can be. I am so glad that I chose this location for my storage needs. From the smiles when you walk in the office door to the wave out the window or door every time I am on property I always feel welcomed. The hank you very much for The great customer service from both the ladies in the office.
amazing workers and amazing facilities
The ladies in the office was very nice. This was a very smooth process for me. Nice and clean spaces to park my vehicle.
Customer service exceeds expectations! I have been in transition (storage) for about a year and have had several temporary addresses. My credit card on file was about to expire and I got a phone call to let me know. This was a welcomed surprise as I had been on vacation traveling and did not know. It’s my experience the call doesn’t come until after the late fee with most companies. I’m grateful for all the kindness and support during this trying time.
I can't say enough good things about the service and facilities at Simply Storage. From the moment I walked through the door, I was impressed by the professionalism and courtesy of the staff, particularly the manager, Lesa. Lesa has been an absolute standout in my experience. She's not just a manager; but a true problem solver. She made sure we got the perfect storage unit to fit our needs and even offered some ingenious packing tips. The facility itself is top-notch. It's clean, well-lit, and feels incredibly secure. I've never once worried about the safety of my belongings. They even have climate-controlled units, which was a game-changer for some of my more delicate items. But what truly sets this place apart is the customer service. Lesa goes above and beyond to ensure every customer is taken care of. They're always available to answer questions, provide assistance, and make you feel like a valued member of the Simply Storage family. I've used other storage facilities in the past, but none come close to the level of service and care I've received here. If anyone deserves a promotion, it's Lesa. She's a true asset to this facility, and I wouldn't hesitate to recommend Simply Storage to anyone in need of storage. Keep up the fantastic work, Lesa! I have no doubt that with your dedication and skills, this facility will continue to thrive.
This is one of the cleanest storage facilities I have seen! Lesa was just amazing. Very friendly and helpful. The place was easy to get in and out of and easy to find my way around too. Highly recommend!
Lisa & The whole Staff at Simply Self Storage on F.M. 2978 have been great. Very Friendly & Helpful. They took us around to see a few units to help us in Our decision of what We were in need of for Our storage solutions. They even walk out with you to show you how to put your gate code in & make sure that it works correctly. The security on the property gives peace of mind. Thank You, Lisa & All the Staff at Simply Self Storage.
Very friendly easy process
Less was there ready to help. She gave all the proper info and walked me through the available options. Great service
Lesa was awesome helping me get my storage building needs taken care of. Very friendly and helpful. I recommend simply storage!!!
Good service Jamie was helpful
We had all of our household items from our 5,000 sq ft home stored here for about 6 months . They came into storage smelling fresh and clean but when we came back to pick it up everything came out with a VERY VERY strong musty moldy smell that made our entire family sick while pulling it out of our units. Note, there was visible signs of water damage on ceiling. Needless to say thousands of dollars in items had to be disposed of. A few choice items were brought to our new home and we attempted using ozone on them…. No it didn’t help!!! Even pictures stored in large zip loc bags and put in plastic storage totes were unbelievably disgusting smelling! I wish y’all the best of luck… mold causes many health issues!!!
Lisa at the front desk was very helpful and made everything about the sign up process a breeze! Their process is straightforward and the facility is clean and secure. I feel confident that I choose the right storage facility for me.
Easy peazy. Jamie was fantastic!!
Jamie was amazing! She explained everything and man I had a lot of questions! Will be stopping by to say hi often :)
I have a storage unit here and an office. It's very clean and convenient. Also, the prices are great! Jaime was always super friendly and helpful!
Adequate storage facilities
Great prices and friendly service
We just got two units here at simply storage. Jamie Estes helped us and did a fabulous job!! Seriously so impressed with the customer service, the units, all of it! Highly recommend.
Jamie was efficient and very helpful!
Jamie was so so nice and helpful!
Great customer service and great priced
Great facility! Good rates for the area. Jamie and Dan were very helpful and knowledgeable in helping me with the storage of my RV!
Such a pleasant experience with renting. Very well maintained property.
Awesome customer service! Clean units, fast process and great rates!
If you need a storage unit Mrs. Jamie is the way to go! She is the sweetest ever!
Ms. Jaime was absolutely amazing and had so much patience with my family and I and was very knowledgeable of the storage units and what size we needed! We really appreciate the help and great customer service! Thanks 😊
Expensive depends on whos the manager has big turn over of whos in charge.
Daniel was super helpful with getting us set up with a new unit. Location is great with easy access to The Woodlands and prices are very reasonable.
Jaime was awesome… and Daniel was very helpful… great service and great smiles..
Great staff and great storage units, very clean
Clean facilities. Affordable rates. Excellent customer service. Management is wonderful. Jamie helped us tremendously. I highly recommend this facility for small business owners looking for affordable office spaces.
Great facility! Office staff extremely professional and friendly.
Amazing customer service, super friendly and quick
Jamie gave us great service! We rented our space on the spot and couldn’t be happier!
Nice office staff. Grounds are kept clean. Manager, Ms. Jamie Estes (no relationship) is great to work with.
We had an excellent move in experience with the managers of this property. Things went very smooth, they have wonderful customer service and nice units. We recommend checking them out.
The facility is clean and secure. The knowledgeable office staff is always courteous and provides good answers to any of my questions or concerns. I strongly recommend the Magnolia ,Texas Simply Self Storage.
Melisa did a great job!! Very accommodating
Kayla was super helpful last week!!! Great place to rent gotta love simply self storage!!!
Melissa is extremely helpful and efficient. Very friendly as well.
Kayla is the best…nice professional and fully understood my needs. If you have storage needs check in with her. Well maintained facility!
Melissa was so helpful and friendly. Top notch service!
Definitely love the property. Kayla was quick to answer the phone and very courteous
Kayla was very helpful and I received great customer service! She was quick to get me the information I needed.
Melissa was very charismatic and helpful!!! Such a fun professional representative!!
New company. It’s no longer Cube smart and so much has changed. The lot and units are a mess with trash all the time. The dumpster is full to the top with trash on the outside most of the time. The gate has been left open for anyone to come in all night on occasion and I have seen groups of shady people in there. I used to love this place but decided it was time for a change.
Sherry was awesome. East to get things handled quickly. Thank you !!
Sherry Redden when beyond her duty for me
Sherry was great! Professional and very nice.
Update: We just received in the mail a 30 day notice to raise our rents. We specifically asked this question of Sherry when we rented. We were concerned that they would raise their prices once we were in and couldn’t do anything about it, as other less reputable storage facilities often do. Sherry proceeded to tell us that they don’t do business like that and if they ever did raise our rates it would be after at least a year and it wouldn’t be for anything more then maybe $10. Well, they are raising it from $306/month to $364, while trying to also add some bogus insurance on our unit. We’ve only had the unit 4 months from the date of the notice! Pathetic! I strongly caution anyone else who needs long term storage. Nothing but lies and a money grab. I will be contacting them on Monday to ask about their questionable business practices, I’ll update my review after my call. We just rented a unit from Sherry, she was very professional and accommodating. She even showed us the space before we leased it to make sure it was large enough for us. Will update my review after a few months of renting.
Super convenient, friendly helpful office staff. Recommend.
Staff was very helpful pleasant very easy to do a rental thank you very much
Sherry is amazing. Great customer service
Sherry is the best! I have had multiple units at this location over the years and continue to have multiple units today! I would recommend this storage facticity. I have never had any problems, no security issues etc! If you need a storage. Go see Sherry at this location.
Excellent spot located. Sherry was extremely helpful and showed me all my options. I got a space.
Easy and quick!!! Best price in the area
Fantastic customer service with friendly faces, with a great location as well!
Sherry was very helpful in answering all of my questions.
We have multiple satellite offices in the US and Canada that we operate as transport and logistic hubs for our company... we find Simply Self Storage's multi-function office/warehouse solution perfect for our fluid operation... the Magnolia location is both very convenient and fully scalable... further, they have a great onsite staff and an amazing management team !! ...which is why we recently expanded our footprint with Simply Self Storage and now occupy over 6,000 sqft of office, warehouse and overflow within their Magnolia, TX complex. These guys offer exceptional short-term and long-term office, warehouse and storage solutions in a great neighborhood !!! Top notch !!! Thank you Sherry and crew :)
From the online reservation to the follow up call from Sherry, the experience at Simply Storage has been phenomenal and location itself is conveniently accessible. I would refer Simply Storage to anyone who needs storage space or a place to park their RV.
Sherry, the manager is great... helped me with a payment issue and was just wonderful...made me a great deal on a unit.. very helpful..
Always great customer service!
Sherry has always been friendly and helpful. The facility is clean and well maintained.
Very helpful extremely knowledgeable all frustrations disappeared 6 stars
I'm not particularly happy with how they handled the transition to the new company. They did not communicate that well to the tenants. When I did finally receive a notification, it wasn't a very friendly one.
Very nice people. Very clean property!
Best place ever been having it for over a year customer service is great
Had great experience checking in.
Excellent customer service from Lyne
Very friendly and helpful staff. Great spaces!
Lauren was so nice to me she gave me a ride when I was down and out
This is the best storage unit facility I’ve used so far! Very clean, very nice staff, and great location!
Do you offer any discounts?
How do I access the storage facility?
Excellent service, units well maintained, clean using covid 19 protocol I would recommend this facility to anyone .
Recently reserved a storage unit from CubeSmart on-line, due to a mistake on my part I reserved a non climate controlled unit. It’s summer in Houston and a climate controlled unit was a must have for me. John Baumann who is the Manager at the location at 29101 FM2978 in Magnolia Texas went above and beyond to assist me in finding a climate controlled unit at another CubeSmart location since the location he Manages were all reserved. John was also able to have the admin fee waived at the other CubeSmart location by speaking directly with the General Manager. So far my experience with CubeSmart and specifically John have been great. Thank you Robert A
John was great. Took the time to answer all my questions and show me units to fit my needs. I highly recommend this location for your storage needs.
Staff was always friendly and helpful
Friendly staff and service
Sherry was very helpful during my moving process!!
Very clean! The staff is amazing, very friendly and helpful. I would definitely recommend them for your storage needs!
Absolutely love the management here! So helpful and always quick to answer any question I have! Sherri is the best!
I had a pleasant experience with John. He was very helpful
Great Management and Property well maintained .
Great management, and on top of things all the way around strongly recommend these guys.
Best storage unit. Best employees. They’re so friendly and easy to talk to about questions and maintenance of the unit.
Sherry is very friendly and knowledgeable! Highly recommend for all storage and office space needs!
Nice, clean, and affordable office and storage options. The manager Sherry is super friendly and helpful!
My business continues to thrive here at Cube Smart. The past three years I've only had positive experiences with management and continue to enjoy the clean and secure facility. I strongly recommend Cube Smart for your storage or business needs.
I stopped in to buy boxes and Sherry helped me figure out what sizes I needed great job!
A five star review leaves little to say, really; it signifies that our expectations of the property, the workspace, and in particular, the relationship with the staff, are met. Sherry, Lauren, and most recently John, curate a friendly and responsive client experience. It’s been a pleasure working with them.
(If I could give more stars I would) We are moving to the area and came in to get a price check on a RV parking spot and a few units, and we had the privilege of meeting John! Not only was he so helpful with narrowing down which size units we would need, but his knowledge and information about the area was outstanding. Being a person who travels a lot for work, I felt as if he was one of those information help desk at the hotel or airport. Knowing where to eat, shortcuts around all the construction, and even play areas safe for the kids. Wow! Who would have thought coming into a storage facility would be more than just storage, but a warm and welcoming vibe. Making us feel even more comfortable with the area we chose to move our family to. He said it was a store challenge for reviews, well here you have it! John's personality, and those "positive vibes" he pushes off onto you, I've never dealt with such GREAT customer service like he has provided for us. CubeSmart, you have yourself a tremendous employee, who you can trust to do anything and everything to satisfy anyone who walks through his door. JOHN IF YOU SEE THIS, KEEP UP THE GOOD WORK BUD!
Cube Smart has been a great “addition” to our home while in transit. Great folks, Sherry is fantastic!
Laid back, safe and secure.
Super easy to set up, and friendly service!
They had Great customer service during the entire process.
Great prices! Very nice people who work the front office. They offered a deal that packaged covered RV storage with climate control storage to consolidate my separate storage locations.
The place is clean, the staff is friendly, and overall a wonderful place to do business with.
Very friendly staff and they know how to give great customer service.
really nice storage and clean
I drove by and was curious with the pricing of the storage units, I was greeted by sherry at the door and she did a wonderful job of explaining the unit pricing and the facility was very clean. She took me too see some units and was very informative of explaining in detail about the units. I would highly recommend her customer support and professionalism.
Highly recommended doing business with cube smart storage. Lauren was friendly and helped with deciding what will best fit the items I need stored for a bit.
Thanks Lauren for your knowledge and support in finding me parking spaces there and at other properties! I'm also extremely grateful for the prompt call after finding details for my inquiries.
Lauren is such the sweetest young lady I have ever met! So polite and great with people. (Unlike the gentlemen down at the other Cubesmart location towards 2920, Kurt or Kent)... I almost gave up on Cubesmart until I found the 2nd location were Lauren was working at. This five star rating goes out to her! Thank you Cubesmart for hiring such a terrific employee.
Great owners and place! Definitely recommend!
Sherry and Lauren were a big help when I was looking for RV storage. With in two days I was able to move into my spot. They were very professional and helpful with paperwork, quick on the phone, finding answers etc. This place is close to where I live and overall a perfect fit for my situation.
Sherry was very helpful at the FM 2978 location.
Great prices for moving supplies
Great management, the facility is clean and secure.
I have been a customer for 8 years and I love the facility and the GM SHERRY had always looked out for me no matter my financial situation! Love you guys! I'm gonna miss you! Tony Bautista
great prices, managers were very helpful
Clean units, nice and helpful staff.
Great customer service, great price.!
After calling several different storage facilities around us, we decided on Cube Smart located at : 29101 FM 2978, in Magnolia TX 77354. The managers, Sherry Redden and Lauren Sutton, were extremely welcoming and helpful. During this trying time with Covid 19, our initial conversations were by phone and on-line. The ladies were so patient and suggestive while I tried to decide on sizes and location of units available. The facility is well designed and very clean. I would highly recommend this Cube Smart location!!
The lady in the office was very nice and helpful
Awesome staff!!! Friendly accommodating clean smiling always
Lauren was very helpful, accommodating and pleasant. Great experience, would highly recommend.
Easy access for our RV and all employees were very helpful.
Location. We live close to the facility. Owner was very friendly.
Good Spaces, Good Location, easy working with Sorry wrong, account, but still good! Janet Greetham!
Great service and clean storage.
I’ve been in this location for 3 years and rent 4 spots. provided excellent professional service, they’re very attentive and always keep the entire place spotless. Very welcoming and friendly environment. Pretty safe and convenient location.
Sherry was very nice to me show me the option for spaces and got a new warehouse at Cubesmart!
Sherry the GM is great. Goes above and beyond assisting the customers needs.
Excellent customer service and all of our questions answered. Sherry was extremely professional and helped us in every way. If you need a storage unit, look no further and ask for Sherry to help with all of your storage needs !
storage space for rent here. went from a 25x10 to a 7.5 x 10. still paying. convenient, but i hope to get out of here soon.
Sherry and Ashley are amazing! Great customer service. Sherry always greets us with a smiling faces!!
Ashley offered outstanding customer service! Highly recommend CubeSmart for your stirage needs
Very clean place. Manager was very polite and helpful.
Shopped around for days trying to find the right storage at a reasonable price. Sherry (the manager) was the reason I chose this location. She went above and beyond normal customer service to make sure she exhausted all options to provide me with the best solution at a very reasonable price.
Sherry and her staff are awesome at what they do. Customer Service is on point here and they are always available, efficient, and friendly. The facility is very clean and secure - NO security issues, NO moisture, NO bugs, & NO critters!! The pricing is a little higher than several units I have looked at in the area and the rate increased without any notice to me by $20/month. I am not thrilled with this aspect, but this is set by corporate from my understanding - hence the 4 star instead of 5 star rating.
Great experience. Sherry is outstanding, easy going yet direct. I've been running my business for almost a year now and it's a lifted stress. Anytime a problem might arise Sherry contacts me before I get the chance. My employees could learn from her.
I have been using this cube smart for over 1 year. I was very impressed with general manager (Sherry) and her professional on the spot assistance. I have had an excellent experience. I would recommend it to everyone looking for a professional place to store or use space for business..
Great store. Sherri is a special and kind person who goes out of her way to make you happy. This is a very clean and well kept facility. I am very pleased with the service I receive from Sherri.
Sahar was wonderful. She took great care in making sure I understood what I was paying for. She explained the importance of having the right lock on my unit.she took me to my unit and showed me how to put the lock on. I was very pleased and feel comfortable leaving my belongings in the care of. Cubesmart. I hope I spelled her name right. I can't find her business card.
Nice helpful staff. Well kept property.
We have had a storage unit for 10 years here. Never had an issue. We had a climate controlled one and it was always a good temperature in there. Staff is kind and helpful.
Sherry is great at her work I love her service. Thank you sherry for helping me finding perfect unit
Manager is very well knowledged and all the questions that we had asked while visiting your location. The storage units are well priced even for the climate controlled which was a bonus for us since we had papers. I highly recommend the store
Best place around to rent a office/warehouse combo. The prices for the offices are very competitive with other locations around. Manager is very kind and helpful!
Great staff, very accommodating!!
Do you have offices there
Sherry took great care of me explaining the options of the storage units. The office and storage area were very clean and safe. I signed up that day and would recommend using them. Easy to get a truck near the units. Very easy process. Thanks, Sal
Amazing staff. Went above and beyond to accommodate our needs for a easy move in
We just moved across the country and needed a large climate controlled space. Thankfully one was available at a reasonable rate. However, the great thing about this facility is the fact that the wonderful manager Shelly (I think I remembered correctly) worked with us to allow us to take up some extra space to park the huge trailer containing our belongings. We were stressed out about it fitting but she worked with us when she didn’t have to. We had already paid for the unit. This is great customer service. We are so grateful for her and her help!
Had a reservation for a small unit and was getting first month free. Well with admin fee and insurance which is mandatory your back up to first month charges. I wanted to get a bigger unit instead of the smaller one and was told the bigger units didn't have first month free like the one I reserved so I settled on the original one I chose which is really Small. So I moved my stuff into it .. then I went back on their web site and saw that all the other sizes available had first month free. Well the guy that set me up really missed out on getting me into a bigger unit because I would have been paying alot more in the long run had he given me the first month rent promotion on a bigger unit. The value is not that great because I pay 40% less for a 10x24 elsewhere and insurance isn't as much either.
Doris is amazing! She is welcoming, friendly and accommodating. She listened to my needs and made it a breeze to take care of me,, swift and and seeminly effortlessly,she got me in and out. All with her great smile and extended offer of assistance and an obvious caring attitude. This woman takes pride in her customer care service and is one of the reasons I only safeguard my valuables, keepsakes and extras with CubeSmart. I Have. 5 units at various storage facilities and over the past 5 years I have pretty much given all of them a shot and I've narrowed it down to CubeSmart being one I can count on to be communicative, to be considerate, and to be accommodating. I will always use CubeSmart from here on out! all the others don't compare! I would know!CubeSmart really takes time to work with their managers and customer service representatives to ensure that they are providing a wonderful experience for the customer in need of a clean and well lit storage unit. Their prices are very reasonable and the spaces are always clean as is the property in whole. They provide great security and I feel safe getting my important extras where I can get to them but feel good that no one else will. CubeSmart and the Cubesmart family of team members and managers take pride in their properties. I'm a loyal customer!! So, as long as I keep my hobby of collecting ,my passion for crafting and my Christmas galore in excess... which i will always do. CubeSmart and I are going to have a long future ahead of us,and I'm glad to say we already have a great past behind us! So, thanks CubeSmart for being there when I need you and a special shout out and thank you too dear Doris, your great attitude and your beautiful smile stay with me long after I leave my unit. Keep up the great work you're doing a fantastic job.
I had a great experience signing up with CubeSmart in Magnolia. It took maybe 15 minutes from walking into the office to confirm my reservation to me loading things into my new storage locker. No fuss no muss! Just the way I like it. The customer service was great, in addition to speedy. And the facilities are well kept. Highly recommended!
Staff is friendly. Facilities are clean and secure
Always a pleasure to deal with this location... Highly recommend.
Awesome service and friendly staff!!!
Very friendly people, clean place
Excellent customer service from both of the ladies in the office. Molly took great care of me. Signing me up even though their internet connection had gone down. Facility is very clean and quiet.... Having the caretaker on the property is a definite plus.
Great storage facility, especially if you live in The Woodlands. I've hade a storage here for almost two years & have never had a problem. The office ladies are super nice as well.
Staff was friendly and helpful. Also very patient in helping choose the right size space. Place DID NOT FLOOD during Harvey. Owner lives on site so your belongings are safe and secure.
It has been simple. Access as needed, clean and service staff is friendly
Great location, friendly staff. Have a couple of units here. Lots of sizes to choose from and located conveniently just outside The Woodlands at FM2978.
Well priced, nice honest management and lots of space.
Nice lady helped us get the best deal n save money
Due to hurricane Harvey, storage units in the greater Houston area were far and between if any. I had reservations for four storage units in advance prior to Harvey, all were in different locations through Public Storage. When I went to these locations to confirm and pay, they said that due to Harvey it was first come first serve and reservations did not mater. This was on a Saturday afternoon and the movers were coming in to move us the next day, Sunday at 7:00 am. Desperately needing units in one place now seemed impossible. I stopped in at your CubeSmart store in Missouri City, TX, on Saturday afternoon. The manager said he had nothing that would accommodate our needs. He asked where we were moving and went the extra mile for us. He did a lot of searching and could find eight storages units in one place for our move to Tomball, TX. He places a call for us to the CubeSmart office at 2901 Fm2978, Magnolia, TX to ensure they were indeed available and they confirmed that they were. This was unheard of due to Harvey. This location put us only 10 miles to our new home, amazing. We rushed up to the Magnolia office to secure these units. We were meet by Sherrie and Molly. Hats off to this group, they were very friendly, loved their job, efficient and very courteous. They showed us the very clean units and finished the contracts for these eight units professionally and with a great countenance. The movers did their job putting our belongings in and then back out to our new home in one month. You not only accommodated us in a great way, you also saved us a lot of money. In dealing with your Missouri city office and the Magnolias managers I would rate the all at a 10+.
The lady who helped us with our storage has a great personality and very helpful!! I believe her name is Molly! HIGH 5 to Mrs. Molly!!!
Molly is an outstanding agent! Very nice and helpful. She explained the costs, rules, etc. When we had to moved from one unit to another, it was very easy and quick! We definitely recommend this cubesmart.
Agent was very friendly and knowledgeable. It was easy. The only part that I didn't care for was their web page showed the rates, but they don't mention that they require you to carry their insurance which is extra.
Very helpful. Went out of their way to make site perfect. Explained costs, rules and benefits. Pleasantly surprised Thank you.
Blake was very nice and extremely efficient. It only took a few minutes and I was all set! Practically no paperwork and virtually hassle free! Very clean establishment. I highly recommend CubeSmart!
Awesome attitude and they do all they promise
Very helpful staff. Nice property and well kept.
My unit has been broken into twice since it has switched over to cube smart and each time they have said they are increasing security measures and nothing. The monthly rent has continued to increase though and I only found out about this most recent increase via my checking account. lack of communication and poor security are problems
I thought I had written a review about this place over a year ago and just recently discovered I had not...or perhaps I did and didn't save it. I have operated my business from this location and I have enjoyed the experience. It's comforting knowing I have access to my "studio" when it's convenient for my clients and we all feel safe behind the security fence. There is always "up front parking" for them, so that's a plus. The ON SITE manager, Lesa is very supportive, friendly and has a great sense of humor. That woman works HARD to keep the facility clean, in good repair and generally pleasant. If I have a question, she emails me right back...even on her days "off." On the one occasion I was dissatisfied, the Regional Manager was timely and efficient and involved all interested parties in providing a solution to the issue very quickly and to my satisfaction. The dumpsters are emptied regularly, which is something you don't think of that can quickly become a problem. There is a high turnover (in my opinion) of the front office staff but upper management is consistent and available. The price is unbeatable and the folks around us (both commercial and household) are nice and have been pleasant. The location is easy to find for our clients and the space is adequate. I haven't had any issues with pests, they keep the site very clean and cared for. The only concern I have had is temperature control (this IS Houston, however) and I chose an office that did not have water (in lieu of FREE electricity) over the larger one that has it's own bathroom (water source) which was impractical/inconvenient for my business. Neither of these issues are anything they have any control over. I highly recommend this option as an opportunity to grow a small business, in the interim between a home office and formal (contracted) commercial location.
Great Service! Lesa set me up in a matter of minutes and I was able to store everything without a problem. They also had better rates than most places.
This location understands customer service!!! We had the pleasure of having Kristen help us. Our business was looking for office warehouse space. Kristen took the time to make sure we knew what was available, the fees and the access. It took me a few days to decide, but she followed up and invited me to stop by before they closed. The fees were just as she said (no extras) and we have had no surprises. The property grounds are well maintained and the lighting is great after dark. I would recommend this location to anyone in the area looking to store items or start/expand their business. Thanks!!!
The gentleman was short handed but did his best to accommodate all. He was very courteous and went out of his way to be of assistance. Kathleen Troulinos The Woodlands