Jennifer is amazing. She was so helpful and informative.
Jennifer was very helpful!
Jennifer was super helpful. She even stayed a little late to show us around the property. Property is clean & well kept.
Good quality storage facilities in a unassuming area.
Update : They sold all my personal belongings for pennies on the dollar after I lost my job and missed 3 payments or so. They then expect me to pay them over $500 more after selling all my stuff.
Jennifer was great to work with! She was so nice and showed us around the property and we look forward to renting our space.
Jennifer was so nice and accommodating in showing us Rv spots and we’re so excited to get our Rv to this location! Jennifer and the reservation staff were wonderful!
Jennifer is super helpful. Her customer service is great. She took the time to show me where my storage location was
Jennifer helped out a ton on off hours.
Visit this location today. And Jennifer assisted me with excellent customer service. She went above and beyond. Thank you, Jennifer.
Jennifer was amazing to work with.
Jennifer was a great help and it’s a great place. Highly recommend if you’re needing storage space.
Jennifer is amazingly nice, helpful, and responsive! Space is clean.
Jennifer was awesome in handling my questions. She was very professional and look forward to our business relationship.
Don’t be fooled by their online prices. I rented a 10x10 unit in July of 2023 because the $100 rate was good for a climate controlled unit. Simply Storage was bought by Public Storage a few months later. Soon after, in November or December 2023 the rent went up to $140. I was given a 3 month delay in the increase after complaining about bait and switch. Now I got notice that my rent will increase to $183 on October 1, 2024. That is almost a 100% increase in a little over a year. Yet they are currently advertising these units for $114!
It’s incredibly unfortunate this is how they choose to do business. I paid for a moving truck and two men to move my stuff into affordable storage and now have to spend that money again to get out because I surely can’t afford to keep up with these increases either.
I will never willingly rent from Public Storage.
I signed up at another Location that was closer, but Lisa in this location was so helpful and friendly when i arrived to see my unit. I had a doubt about the tractor not fitting in the space to drop of my things; She was very knowledgeable and knew what she was doing, he got in through the other exit. Everything went smoothly. Thankfully my things are stored. The place is huge! The units were clean and spacious I trust my things will be in good hands. Thank you Lisa! :)
Great service in the office! Facility is always clean!
Great service. Lesa in the office is so helpful and kind. She helped me manage into my app and gave me a tour of the facility. 10/10 would definitely recommend her to anyone looking for a great storage experience.
Fantastic personal service. Looked for all discounts I qualified for, gave me a tour of the facility and took the time to walk me through the app.
I had the best experience at Public Storage in Magnolia TX! Lesa Toney took care of all my needs, and did it in the friendliest way possible. I would recommend her facility to anyone who wants great service, and a clean and and well managed storage unit! Thank you Lesa!!
Clean and secure facility. Staff very friendly.
Lesa and Nathalie were awesome in getting me taken care of this morning.
Lesa was very respectful, kind , polite, professional and extremely helpful/ informative . Therefore, I give public storage 2 👍 👍!! 🙏🏽 🙏🏽
I've had storage units at this location for many years. the most recent changes in this location's management has been a welcomed improvement. Lisa and all of the folks are very considerate and very nice to work with. Prices on the units aren't always the best and they fluctuate. However, Lisa makes the difference up, simply by her professionalism and customer care.
First time renting a storage unit and we had a great experience! Climate controlled and clean outside and inside storage unit. There are carts available to use on premises to help with moving large or multiple items. Friendly and approachable staff with customer assistance provided. Overall very satisfied.
I’ve been with this location for a while. I even now live about 2 hours away but stay here simply because I trust my storage is secure and the staff is always helpful. Lisa has been a gem with helping me make sure everything runs smoothly since I can’t be there physically all the time. I can always reach a rep and my concerns are always addressed. I highly recommend this location! Ask for Lisa!
Lisa is SIMPLY THE BEST, always reminding me of my payment so I won't go into auction
Thank a million 🙏
Lisa is amazing! I’ve had storage at this location for years, and have gone through all the transitions with y’all. She is an amazing manager and always goes above and beyond! Thank you Lisa ❤️
Very clean and safe. Lisa is so nice and helpful!
Natalie was super helpful and had great customer service! She walked me to a unit I was interested in so I can see if it would work for my needs. That unit was not a good fit for me, but Natalie helped me find one that would be a better fit. She even walked me to that unit as well to make sure it would work!
EXCELLENT CUSTOMER SERVICE FROM Manager Lesa Toney!!!
Very Nice An Helpful Lady Always Answering My Questions And Helping Out
Lisa went above and beyond to make sure I was set up with my unit and the process only took several minutes. Lisa and the rest of the Public Storage team are top tier and will continue using their facility in the future.
Absolutely fantastic facility and extremely well run. Highly recommend using this facility. Friendly and knowledgeable management - so easy to work with. The location is safe and very well maintained. Great job!
Prices have gone up. Again.
Third company to occupy this place and the price goes up every time.
I’ve been with this location for a while now. I will not take my business anywhere else simply because of the great customer service. Ms. Lisa is amazing and is always willing to go out her way to help me. I’m always treated with respect and kindness. Also, this location is always clean. Everything is always in working condition. (Lights/AC) Last but not least, don’t think you can beat these rates!
Lesa was more than helpful! A pleasure to see and always in a great mood! Great location to do business.
We just moved out of our storage unit- it was used for office storage and we were finally able to clear everything out. I can't say enough about Lisa. She makes sure that the property is well maintained and takes notice of all of the units. After moving out at the end of december I made a mental note to call and let them know that we had moved and cleaned out the unit- but i FORGOT. But it was noting to worry abut - Lisa had vacated the unit for us at the end of the month so we didn't incur any other fees, something most managers don't take the time to notice or do. I will definitely be back if needed- 100% sure. It's hard to find someone so customer orientated and is there for you!
Great staff to answer any questions you have.
Great service! Thanks Diana!
Just started my rental experience with Public Storage at this location and the manager, Lisa has been so very helpful! It is hard to find great customer service these days, so if you are looking for a storage facility, come here!!
Lisa is the best!! So helpful and understanding couldn’t ask for anyone better!
Lesa at this location makes the whole experience unforgettable
Great experience! Lesa is amazing! Property is clean and conveniently located. Highly recommend.
Great environment and Hospitality! Michelle helped me out immediately and helped me through the whole process. Thank you Michelle !
We just moved into this storage and Lisa has been fabulous ever step of the way! I’ve spoken to her several times and she’s always been so nice and polite! And I love how you can use an app to get into the gate instead of a code!
We rent three units at this facility. For each one we pay a significant premium for climate control to protect our belongings. On 9/4/23, We visited one of our climate controlled units to find it was way hotter than the non-climate controlled units. When we inquired at the office, we were told the A/C was broken in that building. We asked why the tenants were not informed, and we were told management felt it was unnecessary. We were told it had been broken for a month and a half with no estimated repair date because the parts were on backorder. So basically the A/C has been broken since mid July! It has now been 3 months and not only did they not inform the tenants who may have wanted to remove their belongings to protect them, but they also continued to collect the steep additional premium for climate control from all of the tenants despite the fact that they have not been paying an A/C bill for that building since it is broken! This is pure fraud!
We brought it up many times with the building manager who was supposed to talk to the regional manager to get us a credit, but it has been well over a month now with no credit and no response regarding the credit despite numerous inquiries and emails! This is seriously unprofessional and disturbing that they are charging for a service they are not providing!
We made it a point to get our things out of that unit, but we are very upset that we were never informed about the broken A/C, charged for climate control that was not provided, and our belongings were subjected to extreme temperatures during one of the hottest months in history!
The storage office was to be opened at 9:30am and no one is here… to help me out with a situation
I started my rental with Simply self storage where the customer service was great to start and the service has only gotten better. Through the change over of companies, The ladies in the office have been as informative as they can be. I am so glad that I chose this location for my storage needs. From the smiles when you walk in the office door to the wave out the window or door every time I am on property I always feel welcomed. The hank you very much for The great customer service from both the ladies in the office.
amazing workers and amazing facilities
The ladies in the office was very nice. This was a very smooth process for me. Nice and clean spaces to park my vehicle.
Customer service exceeds expectations! I have been in transition (storage) for about a year and have had several temporary addresses. My credit card on file was about to expire and I got a phone call to let me know. This was a welcomed surprise as I had been on vacation traveling and did not know. It’s my experience the call doesn’t come until after the late fee with most companies. I’m grateful for all the kindness and support during this trying time.
I can't say enough good things about the service and facilities at Simply Storage. From the moment I walked through the door, I was impressed by the professionalism and courtesy of the staff, particularly the manager, Lesa.
Lesa has been an absolute standout in my experience. She's not just a manager; but a true problem solver. She made sure we got the perfect storage unit to fit our needs and even offered some ingenious packing tips.
The facility itself is top-notch. It's clean, well-lit, and feels incredibly secure. I've never once worried about the safety of my belongings. They even have climate-controlled units, which was a game-changer for some of my more delicate items.
But what truly sets this place apart is the customer service. Lesa goes above and beyond to ensure every customer is taken care of. They're always available to answer questions, provide assistance, and make you feel like a valued member of the Simply Storage family.
I've used other storage facilities in the past, but none come close to the level of service and care I've received here. If anyone deserves a promotion, it's Lesa. She's a true asset to this facility, and I wouldn't hesitate to recommend Simply Storage to anyone in need of storage.
Keep up the fantastic work, Lesa! I have no doubt that with your dedication and skills, this facility will continue to thrive.
This is one of the cleanest storage facilities I have seen! Lesa was just amazing. Very friendly and helpful. The place was easy to get in and out of and easy to find my way around too. Highly recommend!
Lisa & The whole Staff at Simply Self Storage on F.M. 2978 have been great. Very Friendly & Helpful. They took us around to see a few units to help us in Our decision of what We were in need of for Our storage solutions. They even walk out with you to show you how to put your gate code in & make sure that it works correctly. The security on the property gives peace of mind. Thank You, Lisa & All the Staff at Simply Self Storage.
Very friendly easy process
Less was there ready to help. She gave all the proper info and walked me through the available options.
Great service
Lesa was awesome helping me get my storage building needs taken care of. Very friendly and helpful. I recommend simply storage!!!
Good service
Jamie was helpful
We had all of our household items from our 5,000 sq ft home stored here for about 6 months . They came into storage smelling fresh and clean but when we came back to pick it up everything came out with a VERY VERY strong musty moldy smell that made our entire family sick while pulling it out of our units. Note, there was visible signs of water damage on ceiling. Needless to say thousands of dollars in items had to be disposed of. A few choice items were brought to our new home and we attempted using ozone on them…. No it didn’t help!!! Even pictures stored in large zip loc bags and put in plastic storage totes were unbelievably disgusting smelling! I wish y’all the best of luck… mold causes many health issues!!!
Lisa at the front desk was very helpful and made everything about the sign up process a breeze! Their process is straightforward and the facility is clean and secure. I feel confident that I choose the right storage facility for me.
Easy peazy. Jamie was fantastic!!
Jamie was amazing! She explained everything and man I had a lot of questions! Will be stopping by to say hi often :)
I have a storage unit here and an office. It's very clean and convenient. Also, the prices are great! Jaime was always super friendly and helpful!
Great prices and friendly service
Adequate storage facilities
We just got two units here at simply storage. Jamie Estes helped us and did a fabulous job!! Seriously so impressed with the customer service, the units, all of it! Highly recommend.
Jamie was efficient and very helpful!
Jamie was so so nice and helpful!
Great customer service and great priced
Great facility! Good rates for the area. Jamie and Dan were very helpful and knowledgeable in helping me with the storage of my RV!
Such a pleasant experience with renting. Very well maintained property.
Awesome customer service! Clean units, fast process and great rates!
If you need a storage unit Mrs. Jamie is the way to go! She is the sweetest ever!
Ms. Jaime was absolutely amazing and had so much patience with my family and I and was very knowledgeable of the storage units and what size we needed! We really appreciate the help and great customer service! Thanks 😊
Expensive depends on whos the manager has big turn over of whos in charge.
Daniel was super helpful with getting us set up with a new unit. Location is great with easy access to The Woodlands and prices are very reasonable.
Jaime was awesome… and Daniel was very helpful… great service and great smiles..
Great staff and great storage units, very clean
Clean facilities. Affordable rates. Excellent customer service. Management is wonderful. Jamie helped us tremendously. I highly recommend this facility for small business owners looking for affordable office spaces.
Great facility! Office staff extremely professional and friendly.
Amazing customer service, super friendly and quick
Jamie gave us great service! We rented our space on the spot and couldn’t be happier!
Nice office staff. Grounds are kept clean.
Manager, Ms. Jamie Estes (no relationship) is great to work with.
We had an excellent move in experience with the managers of this property. Things went very smooth, they have wonderful customer service and nice units. We recommend checking them out.
The facility is clean and secure. The knowledgeable office staff is always courteous and provides good answers to any of my questions or concerns. I strongly recommend the Magnolia ,Texas Simply Self Storage.
Melisa did a great job!! Very accommodating
Kayla was super helpful last week!!! Great place to rent gotta love simply self storage!!!
Melissa is extremely helpful and efficient. Very friendly as well.
Kayla was very helpful and I received great customer service! She was quick to get me the information I needed.
Kayla is the best…nice professional and fully understood my needs. If you have storage needs check in with her. Well maintained facility!
Melissa was so helpful and friendly. Top notch service!
Definitely love the property. Kayla was quick to answer the phone and very courteous
Melissa was very charismatic and helpful!!! Such a fun professional representative!!
New company. It’s no longer Cube smart and so much has changed. The lot and units are a mess with trash all the time. The dumpster is full to the top with trash on the outside most of the time. The gate has been left open for anyone to come in all night on occasion and I have seen groups of shady people in there. I used to love this place but decided it was time for a change.
Sherry was awesome. East to get things handled quickly. Thank you !!
Sherry Redden when beyond her duty for me
Sherry was great! Professional and very nice.
Update:
We just received in the mail a 30 day notice to raise our rents. We specifically asked this question of Sherry when we rented. We were concerned that they would raise their prices once we were in and couldn’t do anything about it, as other less reputable storage facilities often do. Sherry proceeded to tell us that they don’t do business like that and if they ever did raise our rates it would be after at least a year and it wouldn’t be for anything more then maybe $10. Well, they are raising it from $306/month to $364, while trying to also add some bogus insurance on our unit. We’ve only had the unit 4 months from the date of the notice! Pathetic! I strongly caution anyone else who needs long term storage. Nothing but lies and a money grab. I will be contacting them on Monday to ask about their questionable business practices, I’ll update my review after my call.
We just rented a unit from Sherry, she was very professional and accommodating. She even showed us the space before we leased it to make sure it was large enough for us. Will update my review after a few months of renting.
Super convenient, friendly helpful office staff. Recommend.
Staff was very helpful pleasant very easy to do a rental thank you very much
Sherry is amazing. Great customer service
Sherry is the best! I have had multiple units at this location over the years and continue to have multiple units today! I would recommend this storage facticity. I have never had any problems, no security issues etc! If you need a storage. Go see Sherry at this location.
Excellent spot located. Sherry was extremely helpful and showed me all my options. I got a space.
Easy and quick!!! Best price in the area
Fantastic customer service with friendly faces, with a great location as well!
Sherry was very helpful in answering all of my questions.
We have multiple satellite offices in the US and Canada that we operate as transport and logistic hubs for our company... we find Simply Self Storage's multi-function office/warehouse solution perfect for our fluid operation... the Magnolia location is both very convenient and fully scalable... further, they have a great onsite staff and an amazing management team !! ...which is why we recently expanded our footprint with Simply Self Storage and now occupy over 6,000 sqft of office, warehouse and overflow within their Magnolia, TX complex. These guys offer exceptional short-term and long-term office, warehouse and storage solutions in a great neighborhood !!! Top notch !!! Thank you Sherry and crew :)
From the online reservation to the follow up call from Sherry, the experience at Simply Storage has been phenomenal and location itself is conveniently accessible. I would refer Simply Storage to anyone who needs storage space or a place to park their RV.
Sherry, the manager is great... helped me with a payment issue and was just wonderful...made me a great deal on a unit.. very helpful..
Always great customer service!