Public Storage Self-Storage Units at 1130 S Mason Road, Katy, TX

Thank you arty and Gina for helping me out with my unit Great job

Gina was beyond helpful!!

Arty at 26685 helped me out Thank you arty

Arty Waited for me after 6pm and my unit was ready and clean

Pros: Friendly and accommodating staff Cons: Access hours are very limiting I have rented with this location for a few years now. Customer service has never been an issue for me here. Particularly Dolapo is awesome! Your access closes at 6pm. Hope they bring it back to the way it used to be and have better access times.

Arty and Gina did a great job with my transferring unit today Thank you Arty and Gina

Always there to answer my questions. Thank you Amira.

Great location & service.

I’ve tried other locations, but this location is definitely the best I have found. Amira is very helpful. She always takes the time to answer my questions and is quick to solve any issues I have. Great customer service!

Very helpful

I was helped with clear and a better option for my storage needs. I highly recommend this place.

I recently purchased a unit here. There sign says daily access granted between 6am - 9pm. I have came twice this week the first day I came at 5:50 and was able to get in I went to leave at around 6:03 and the gates were locked I could not exit the property. Why would you lock the gates with someone still inside and why would you lock it before 9pm. The property managers son was still there and had to call her to come open the gates. I then came back another day at 5:55 and again the gates were locked. If your hours are not 6am- 9 pm take that off the gate and put your correct hours.

Their hours online a in person are inaccurate. They open at 9:30 and close at 6. Arrived at the gate at 8:40, sign on the gate says access hours are from 6AM-9PM, but the code box says they’re closed. Called the “after hours” number just for them to tell me I’m out of luck and have to wait for 50 min until they open.

Ashly was fantastic. She walked me through the entire process with a tremendous smile on her face and went above and beyond to ensure that my check-in went smoothly. Additionally, she answered all of my questions and left me feeling like I was in good hands. Customer service seems to be in short supply these days - a list art - but Ashly renewed my hope that it is not completely extinct. If you’re in the Katy area and are in need of storage, I would wholeheartedly recommend this Public Storage location, and that is largely due to Ashly’s wonderful attitude and assistance. I sincerely wish there were more folks like her.

The location is great but their access hours are not convenient for working people. 9:30am-6pm, when all other storage facilities are from 6am-10pm if not 24hrs.

The website shows that access is 6:00 a.m. to 9:00 p.m., same as whenever I signed up, but yet it is 730pm and I cannot get into the gate, yet. I contact there after our support and let them know the issue, she said well they close at 6:00 and I said but on the website it says nine, are you saying that's not correct? Correct? She said well it depends what website? I said your website if this is a corporate call center, and then she said well then yes it is wrong. And I asked for her name, which was Patricia, I asked if she had a ID which I could give to corporate. When I called tomorrow, she said no but this call is being recorded, I said yes it is. I am recording it as well. She then responded with well. If you are recording the call then I need to hang up because I don't give consent, so record me but I can't record you from my safety? This place is extremely shady think I'm going to go back to U-Haul. Glad this happened right before I had to renew

Price was cheap, but the storage unit after one month of storage showed severe evidence of pest infestation. This was evident with the fecal droppings covering the tops of my boxes, appliances, and furniture. I’m lucky I had wrapped most of my furniture in plastic, but the odor will linger for a couple days after removal from the unit. Overall subpar, would have considered other options if the pests were pointed out from the beginning.

Great experience! We have many units with them and Amira was excellent guiding us through all the process, she was knowledgeable and kind, answered all the questions we had and made sure we got all we needed and offered excellent customer service! Location is clean. Will definitely recommend, just go and ask for Amira! Thank you.

This facility is amazing. The property manager Amira is super helpful and always kind. 10/10

Great prices, great service and great experience. Shoutout to Amira for creating a fantastic experience

Amira was very helpful and the property is well kept and clean

All employees that I have met are very knowledgeable and super nice. Mary, Gina and Ashly are very helpful and professionals.

Amira was a huge help! Easy to navigate.

I would never rent a storage from these guys I have a claim going because someone broke into the storage and stole items from people no more what’s to answer phone .the supervisor over the insurance claims doesn’t Andre or retire emails I will

I would never rent from public storage again I have been with for 3 years I have an ongoing claim because I received a call saying my storage and some other were broke into it . The supervisor over the claims refuses to answer the phone or emails I would never rent with these guys again .

The hours at this PS are awful. My fault I didn't realize they close so early. What kind of storage place closes at 6pm on weekdays and even earlier on weekends? Just pure laziness having such restrictive hours. The girl at the front is extremely rude and acts like you're bothering her. There's a PS facility across the street. Do yourself a favor and get a unit there. They have decent hours and friendly staff.

Do not rent here unless you like walking in the dark and severely limited access. The hours of operation here are 9:30am to 6:00pm; with even less access on the weekend. As a business owner these hours are unacceptable. They rationalize this by saying it's for my own safety. They provide a number for after hours access, but in reality there is no after hours access. One day I was in my unit after the 6:00 deadline. The gates were locked even to exit the facility. I tried calling the after hours number and was on hold for an hour. I was literally trapped inside the storage facility for an hour. How is that not a safety issue? A have 2 climate controlled units, which means they are indoors. The problem is, the lights in the hallway have not worked for literally almost a year. There are promises to get the lights fixed, but they are still broken. So each day I have to walk down a very dark hallway to get to my units. They had the nerve to impose a rate increase, yet have done nothing to fix the lights. How can they restrict the hours for "my safety" yet allow me to walk in the dark for almost a year. And if you try to go to the office, there is rarely a time when anyone is actually working in there. There is always a "be Back at.." sign in the window whenever I try to go to the office.

Had amazing help from Amira at the front desk ❤️ she understood our situation and was able to help us based off of listening to us. Felt heard and very helped!

Jennifer was great at my move in date! She made the process very easy and was very thorough at answering any questions I had! Would definitely recommend asking for Jennifer for her amazing customer service!

DO NOT recommend storing here due to their lackluster hours and Public Storage's poor customer service. Search around to most other facilities in the area and most allow gate access hours from 6am to 9pm. NOT THIS PLACE!!! Nooo, gate access hours are 9:30am to 6pm on weekdays and 9:30am to 5pm on the weekends. This makes getting stuff to and from the unit outside of most peoples' typical work hours nearly f'ing impossible. If you think there is any possibility of entering even one minute after those gate hours, THINK AGAIN, they do not allow any gate access outside them. Try calling the provided "after hours gate access" phone number and they'll tell you those gates are welded shut and not even the property manager has any access to get through the gate which is a BLATENT LIE because I have seen that gate opened by the manager after hours. PS - Their gate hours were once 6am to 9pm but were changed to what they are now due the theft issues on the property, so there is that too.

Most of the time no one is the office. I was told one thing by one lady & it wasn't honoured by the next lady & upon move out I was bothered by a bored employee. The good thing is the place is secure & no pest in my storages.

Great Services, Professional Staff - Amira is a great help, guides very well. Highly recommended.

Very nice experience and manager was very helpful.

AWSOME HELP. AMIRA IS VERY PROFESSIONAL AND FRIENDLY

No reflection on this location as most locations have courteous, friendly, staff. But the policy change including shortened hours should reflect a reduction in our rent as well. Plus the increase in price after a few months rental are never truly justified. I know I have asked the question why.

Great Place. always very helpful. the place is clean and easy to access.

Amira thanks for your excellent customer service and patience with me

Best customer service

Very neat and clean and professional the attendant Amira was very helpful and knowledgeable and she took the time to explain and show me the unit I am very happy with the service and thank you so much we appreciate it

In 1word..Awesomeness

The staff is very friendly and nice..ms najah she cute too tell her I said what good wit it

Top notch service from amira

This morning upon arriving for my scheduled reservation, I was met by Amira . After asking how could she help me , she explained my reservation in detail. Very good customer service and I am leaving a review to state the person helping you , is a reflection of business . I give 5 stars for customer service , job knowledge and representing public storage when no one is looking in a positive way . #Integrity #Trust

Jodi, very helpful.

Great experience getting set up with Angela (she’s amazing)! Unit was clean and the facility is well maintained. Would recommend.

Nice people and clean facility!

Worst experience EVER. I would not recommend this company unless you would like to pay monthly for all of your items to be thrown in the trash. Our unit had a water leak which caused water damage to many of our items. While cleaning out our things we also realized that the unit was infested with roaches. If it wasn’t ruined by water it was infested by roaches and roach feces. We did check on our unit every so often so it was not left unattended for an extended period of time. They will not refund me for any monthly payments and the insurance SUCKS!! Please, please.... stay away from this unit. You are better off keeping your items in your backyard exposed to the elements for free.

This location was so helpful in my process of moving into my storage space. From changing my move in date to the issue with access code. All completed swift and fast. Amira was so helpful and professional.

Thank you Amira for your outstanding customer service. I really enjoyed doing business with you. Got moved in and you made it so wonderful. I haven't ever received the customer service you provided anywhere.Thank you so much.

Gina helped me out with picking the perfect size storage unit to store my belonging. Thanks Gina

Checked in today.Extremely easy and quick. Amira knows her stuff! Very friendly.

Great people

Gina eas was helpful and very clean property.

Zalayah was very nice and very acknowledging she showed me a couple of units finally found my size, she has great customer service skills highly recommend her if your look for a storage

Amira and Andrika was so helpful with the process. We were tired with kids and they made it very easy and quick for us to finish the papers. They called us before we come to make sure we know the details of the space we request it. Thanks for the service you provide. Definetely I do recommend this location !!!

George helped me sign up and showed me to my unit. Everything was clean and in great shape. Thanks George!

Reanna was very kind, informative and helpful. I will be transferring my unit from a different storage facility to this location asap!

Reanna was very helpful and made a move much more pleasant. The unit is very clean and easy to get to. Thanks Reanna!!

Zalayah was very helpful and friendly facility was clean was a easy simple process I recommend this location if you’re wanting good customer service

Great service & customer service was very nice. Zalayah was very much so helpful & gave me all the info I needed. Thank you

Thanks zalayah and reanna, both nice and give great customer service.

HORRIBLE!!! I had to drive over to the location after I rented a storage, because they wouldn’t answer the phone. All I needed to do was ask a question about my unit. Then I had to pay an extra $300 to movers due to them not removing the lock off my storage for me to move in. Mind you, they called me the day of the move and told me they would remove it. They never did. When I knocked on the door of the on-site person, he threatened to call the police on me for harassment. All I did was politely ask for assistance. Mind you, I think it’s the on-site person’s significant other versus an actual employee. However, he was extremely rude. I’ve rented from them for years and I have never had these issues. I will NEVER used them again.

Very good service

Great group of people.

I had the experience at the public storage. Jodi was the best at getting everything I need.

Zalayah , was very friendly and helpful. Great customer service is what you will get from Zalayah!

Layah did a wonderful job will come back again to get another unit.

Eh

The phone number on here is not the number to the actual location and will redirect you to a call center every time

Was just stopping by looking at prices and zalayah was very sweet and nice she knew all the information that I was asking about I had a lot of questions due to never storing before she was very patient I was short on time so I couldn’t look at the storage she quoted me that will fit the stuff i am storing she even showed me some of the packing supplies I may possibly need I hope when coming back in the next couple of weeks she would be there to assist me once again

Seeing zalayah go out on the property and hand out google reviews and small chat with people is so amazing she is so respectful and has so much manners this is the reason why I did a special google review for her she has great customer service and is always smiling

zalayah is such a hard worker every time she sees me we always have small talks and she always asks about my children she is so sweet and she remembers everything it’s so nice to always see her when I stop by I always try to catch her on the days she works so glad to see an employee like her. She is awesome!!!!

If I had to give it to 0 stars believe me I would ever since they fired elena everything is just been corrupted at this location the people that work there are very ghetto and have a bad attitude they just recently got broken into the doors are broken and they will not fix nothingwhen you call to ask about information they're the ones that mad they get paid for doing nothing

worst experience ever ,in almost 15 years I've never been to a public storge location with a management that's more corrupt than this one. I've reserved a unit to store some goods but it didn't work out so within less than 12 hours I called them back to cancel the reservation and I was promised to get a refund by the employee but nothing happened so two weeks later I contacted the manager and I was promised to get a refund but agin it didn't happen ,so I decided to dispute the charge with my credit card company and they credited my account on the spot (ought to love Chase bank). Then about three weeks later the evil management have decided to give my account to a collection agency for no obvious reason, I'll be contacting corporate and if they don't do anything about it I think I'll need to get an attorney involved (I think it's a crime to sell someone's information to a collection agency if they owe nothing to you thieves)

I really like your employee kristina she is very helpful and any questions that I have she can answer for me thanks again for your business public storage

OK

Terrible 3Rd time flooding .service is horrible

Staff was very helpful. Clean facility

I highly recommend renting from this location. Elena Harris was incredibly helpful and very kind. Much appreciated.

Elena Harris was really friendly and helpful and funny. She just made my overall experience smooth and pleasant. Would strongly recommend. :)

First of all, the lady helping us has great customer service, I believe her name was Elena. My wife and I were conflicted on this storage unit or the one down the road, but Elena made it an easy choice. I would recommend this place to anyone.

Elena Harris is doing an amazing job managing Public Storage. She is so easy to work with and is very knowledgeable. She is a huge asset to this company!!

Great customer service and support staff! Will definitely recommend!!

Great customer service from Elena Harris. She was very professional as she helped me choose the right storage. I highly recommend her

Great customer service from Elena. I will certainly recommend their services to my friends and family.

Very friendly staff. They were informative and answered all questions and really tried to help me get what i needed and not just get me to spend money.

Elena was awesome. Explained everything including making me feel good about leaving my valuables in a place other than my own. Place was clean and service friendly for sure.

Elena was very helpful when I rented a unit, very helpful and knowledgeable about everything. I can always depend on the good service.

Elena was really friendly and professional, I Highly recommend renting from this location

Elena was so helpful to us find the right space to lease. She is an asset to your company.

Flawless!

Clean units

I had the opportunity to briefly help my mom organize her storage unit the past two days, which was both exhausting and a little overwhelming. At the end of the day, a storage unit is just a storage unit, and you can find a million within a mile. BUT! We had the absolute pleasure of working with Elena, who was a breath of fresh air! It is so hard to not only find loving, hardworking people to work for your company, but also rare to encounter employees who work diligently and offer excellent customer service like she does. Public Storage is truly blessed to have her representing their brand, and when we considered taking our business elsewhere, she alone kept us as customers. I hope her efforts will be acknowledged, shared, and awarded.

Great manager Elena. Keeps the property very clean and tidy.

Stopped in the office with my dad to get the gate code and asked a couple of questions zalayah gave me every answer she even asked me if I use google maps and if I could give her a google review if I felt like she gave me 5 star service and if everything I asked was answered correctly great customer service always smiling and friendly. Would highly recommend to anyone looking to rent a storage unit to rent from here!!!

Place is decent, clean, and well monitored. I have been with them for a long time. Elena provides excellent customer service.

Friendly, professional, and helpful staff. Super clean property. I highly recommend them.

Great place to rent! Elana was efficient and friendly! I was going through a hard time in my move and she went above and beyond customer service standards! Would give 6 stars if I could!

LaSharren is a gem! She was extremely patient with me and helpful in answering all of my questions. I highly recommend. Thank you!

Perfect

Elena did an excellent job explaining the different pricing for each unit size. After going to a few other PS locations, I decided on this one becaue I felt like the location was secure.

LaSharren was delightful and very helpful. I would highly recommend.

LaSharren was so helpful through the rental process. She followed up on all issues and even gave us a call back to verify all is good!

This is a great location but only because of the workers who work here. One worker I highly recommend is Elena Harris, not only was she able to assist my needs, but she quickly helped customers waiting after me. This type of hustle goes a long way, will be recommending this location to other people!

Elena walked me through everything I needed to know and took the time to make sure I understood everything. I've had some bad experiences with storage units in the past, but she put every concern I had to rest until I was super comfortable with my rental. Thanks again!

Elena did a great job answering my questions. Very polite and professional.

Called today and was able get a unit within the hour. Excellent service

LaSharren is the bomb.... very helpful and very nice! She ready did go beyond her job to help me! I highly recommended her on your visit!

Great experience getting my unit. Very helpful staff and is extremely courteous! Easy access. Great overall!

Best Prices In Katy!!! Clean area, very well maintained by current management ( La Sharren )The Manager was awesome. She was very polite and professional! A++++++++

Excellent customer service. Elena is such a sweetheart and very helpful. Highly recommend this location.

Erabur was very helpful

Erabur, he was very thorough an d helpful.

Thanks Erabur was awseome help very nice highly recommended.

Elena and Erabur are both friendly & helpful folks

Awesome servoce great people

We came in for a last minute storage unit and were helped by Erabur. He was awesome. Even took my nephew on the golf cart to show us the storage unit! Definitely recommend this location!!

Best Prices In Katy!!! Clean area, very well maintained by current management. The Manager was awesome. She was very polite and professional!

Very nice professional people will continue to conduct business there!

Jacob was very pleasant and attentive to the equipment storage capacity. I am thankful for great customer service.

It ' s not the best ,rate too high.Every 6 months your rate will be increase 25 to 30%.storage not great, very dirty. Look around before choosing public storage.

Erabur was very helpful in getting me set up.

Great help, amazing service by Erabar. Help me with storage packs

Elena is excellent and keeps the property very clean

Erabur provide great service and facility is very clean

Awesome place 👍😂😎👌🏻

Elena is the best!! She is always very helpful!! She treats the property as an extension of her home. I feel comfortable keeping my personal items at her location.

Great facility and staff. Elaine and Jacob are the best

When i went in to talk and consult about a storage unit, the lady was super sweet and very helpful. 10/10 would store my things here again. 1

Great customer service

Employee Elena was extremely helpful and professional .

Great customer service

Excellent service!

I’ve been here for almost a year renting a climate controlled 10x30. I just rented a 10x5. Elena and Gina give great prompt service always. They’re both very friendly. They have big carts to help you move a lot of stuff at the same time. It’s always comfortable inside. Even after working in my unit for a while it stays nice. Well lit. Clean inside and out.

The service here is outstanding the manager is very professional and sweet. Area is always neat and clean. I will always use public storage. Thanks for the great service

Elena who was in the front office was friendly and helpful!

Great staff! Nice location. Gina was very kind & very helpful! She answered all questions & put the customer experience as a priority. Very satisfied!

This is the second time we rent at this storage. Elena is always very friendly, and answer all our questions. She was very nice to us and very professional.

Gina at public storage was amazing! She was kind and courteous and very helpful. She has amazing customer service. From Two Men and A Truck at the Katy office.

Overall great experience.

Awesome service

Everything about the experience here was great. Friendly and helpful staff. Immaculate facilities. And just overall great value. Really took it for granted while there as we recently re-located to Henderson NV and unfortunately not even close to the same experience.

Elena is great any it is always a pleasure doing business with her!

This place employs very cooperative staff. Both Shelia and Elena were excellent. Infact Elena went out of her way, even after hours and helped us by opening the gate and complete our move. I will recommend this place.

How much is your monthly rates? Do you have a uhaul truck?

Customer service at its finest! Elena should be in charge of ALL Public Storage locations.

The girl, Alena I think? was the best! She answered all of my questions and made me feel at ease with leaving my belongings at this location. I would recommend this public storage location to anyone that needs to store their belongings! Customer service at it finest, give this girl a raise!

Great customer service. Elena was very sweet, professional, and very helpful. She showed us the unit before we rented it and answered all of our questions. We also got a fantastic rental rate!

Great service from Elena. She answered all my questions and was very knowledgeable. Clean facility and very secure.

Great service and friendly customer service from staff

Manager Elena has been extremely helpful and such an awesome person. Great service

Very very good and helpful customer service

I came to this location looking for information about pricing and sizes, the property manager was super informative and nice.

Greeted by Elena who noticed me right away. Great experience, place is clean and awesome prices

It is very good , but a little expansive.

Quick, efficient, and professional. Elena is the nicest and courteous property manager ever!

Elena is absolutely awesome and wonderful. She totally rocks. Love her customer service! You should run not walk to have her help you with your storage needs!

Manager at this location has a great attitude and always willing to help. She was extra nice and helpful!

Great staff membee!! She helped me through everything i needed even though it was for another property! ! Thanks for terrific customer service! !

Jerri Lynn offered great customer service and was there to help every step of the way

Great experience with this Public Storage location especially with the superior customer service provided by Elena - very helpful friendly attitude and always has a smile on her face! Definitly recommend this location!

Good, clean facilities. Customer service (Elena) was helpful, attentive, thorough and clearly knew every detail of what she was doing.

Customer Service at its Best!!! This location is the best location to use for your public storage needs. Elena is so awesome!!! She was not the manager when I rented my storage space a year ago, but she was the absolute best!! She was extremely helpful, kind, ultra-professional, and even helped me move some of my very heavy items. Because of her, I will only use this public storage location for my needs in the future. I would recommend this location first and foremost to everyone I know. I hope the corporate office takes notice of the wonderful and amazing employee that she is. Keep up the good work Elena!!!

Elena was awesome. Very friendly and helped us get the $1 for the 1st month on our unit.

The manager, Elena, is what makes this location great. Elena always has a smile, is very helpful and even knows and recognizes me by my first name. Her customer service is superior. She always offers a cold bottle of water when I am through loading or unloading. She makes a hot and tiring chore a whole lot better. Thanks, Elena

I could not have been more satisfied with my experience at this business. Elena was more than great to work with. She showed me the unit, explained everything very thoroughly and was extremely positive throughout the whole process. She even offered to help me move some of my boxes in! Awesome customer service. Thank you Elena!

Elena is awesome

Elena is amazing! I recommend everyone come to her for all your storage needs.

Elena was awesome! Really helped me out today on getting the right size storage for my items. Even took time to find lower prices in the area. Keep up the good work!!

Elena was very kind and helpful I will be proud to store my property at this establishment thank very much for making me feel at home here at public storage thank again for your hospitality

This was my first time into getting a storage and elena harris walked me through everything!!! She is such a sweet heart! Really helpful in every way shape or form of customer service!!! I will defiantly tell more people to get this location!!!!

My family and I have had such a positive experience with Public Storage located on South Mason road in Katy, Texas. The manager, Elena is amazing. She is always kind and helpful. We didn't initially need storage due to our belongings being loaded to move into our new home. What we didn't know is that we were the victims of identity theft and had been scammed out of our savings by a realtor and someone else posing as the owner of the home. It was to be our first home and that alone was heartbreaking. Elena had a monthly special and offered it to us thirty minutes before they closed on the weekend and showed me the unit. We were able to load everything in the unit. To make matters better with our experience, the recent flooding had my family displaced again. With that came additional expenses that added up. Our payment was late. Not only did Elena understand but she also contacted the district manager who in turn showed empathy for our situation. The customer service is amazing at the Katy Public storage. The leadership is outstanding. My unit has remained clean and intact with the recent storming/flooding. I was called back and given encouragement that everything will be okay. This is the kindness of strangers and it is more than the company but the people they employ. I feel as if I can just stop by and say hello to the amazing management there. In addition to their service, their property and bathrooms are always clean. I fully recommend this property. Have a nice day.

I have used Public Storage facilities all over the country and have always had great experiences. But I must say that Elena, at the Public Storage located at 1130 S Mason, took GREAT customer service to an entirely new level. This young lady went above and beyond to make sure everything went smoothly when we arrived in Houston. But what was really incredible, was she did that BEFORE we even arrived. She is a great asset to your team. And I hope she is truly appreciated for the shining star that she is.

Great experience today! Thanks Nathan for helping us out! I would recommend this place to anyone!

Place closes during open hours, lost business with me now

Elena was great! She answered every question and showed me around the property. Customer service at its finest. Rent here!

Out of all the years i had to get a storage from moving so much, i finally got settled and thank god for public storage having elena harris! Super sweet girl, always in a happy mood everytime i visted. Very professional. She showed me what i needed and not feel scamed... Had that happen before. 5 gold stars

The property Ms. Jodie has been absolutely AMAZING to work with and I do not say that lightly. She has gone above and beyond customer service, is extremely respectful, and always has a smile on her face. She takes initiative and the steps needed to ensure that all items stored are always safe and secure! I currently have a 10 x 15 here and am about to move most of my items into my new location. I will definitely get a keep a smaller unit for items I do not use that

I just wanted to say thank you to everyone at this particular Public Storage for giving us a great experience. They were always very accommodating and understanding. If you plan on using a storage facility in the area this is the place to go to!

Jodi was very helpful! We didn't need boxes for packing but for our kids to play with outside and instead of charging us ridiculous amounts for a box we'll throw away she gave us her used up boxes. Thank you Jodi!

My wife and I have moved several times over the last few years, so we have a bit of experience with different storage facilities. By far, this Public Storage has been the absolute best. The customer service has been fantastic. There hasn't been one person there that I didn't enjoy speaking with.

Today my husband and I rented a 10 x 30' climate controlled space. Elena was very professional and helpful, answering all our questions and making certain we understood how the system operates. Her explanations were clear and without hesitation. She was gracious in her manner and showed us exactly how to gain access to our space and explaining times and hours of operation. We are thankful we chose Public Storage for our climate controlled storage needs. We noted the spaciousness of the hallways in accessing our unit, for that we are most appreciative. The utility of having this space over the next several months will prove to be invaluable to us. Thanks Public Storage and a big Thanks to Elena!

I met Jodi in August and she graciously showed me what a 10 x 30 rental space looked like and promised to call me in late September for availability when I was closer to my move date. What a great surprise...she called me with just what I said I needed. Go see Jodi, she always a smile in her voice.

I was helped by Elena, she gave 5-Star Service with a Smile. I am very pleased to have done business here, Everything was very clear and the process took very little time, I would recommend this place to anyone wanting to lease a storage unit nearby. Thank you for your friendly customer service!

elena was absolutely wonderful. great experience

Shawn was great very fast and professional.

I came to get an additional unit and it was two people ahead of me when i got to the office i was in a rush shawn helped all three of us quickly i was very pleased

Very impressed. The price is vey good, never had a problem while we had the unit. I just went to close and was blown away by Elena's customer service, excellent experience.

rented for about 8 months and went to get our stuff out of two units and all of our furniture was molded. It had tons of spiders and mold. This was a nightmare. We had a home built 15 years ago and used another storage place and never had this happen, this is horrible.

superior service by elena

We have loved your property since 1997 when my mom first opened her first storage unit with your property. Since then they have taken care of her and her needs for many years. I have just recently had a need for a storage unit and had the opportunity to work with Elena your property manager. She is delightful, professional, efficient and extremely helpful. She brought us each a bottle of water during one of our heat index days, knowing we had to get the job done and could not stop until we had. I would tell everyone about your properties and how efficient you are and how well your properties are maintained. Elena is a great employee and you should consider yourself fortunate that she is employed with your company. Please tell her thank you from my mom and myself as she made our day with her caring and professional attitude.

My and husband been storing at public storage for years it's a great company. Went to vacate my unit and was greeted by Shawn he was very polite

Customer service was great!! Brandon was extremely nice and helpful! Thank you!!

Brandon did an excellent job; answering my questions, demonstrating issues, and is overall a very courteous young man. Every thing went very smooth and I had no problems with the door or gate. Your are very blessed to have him on your staff. I saw him on two separate occasions, once to take a look at the storage area and the second time to rent the space. Both times he was very helpful. Donald Lee Cagle

I'm new to Texas and I needed to store my belongings and I spoke with gentleman name Brandon and he set my apt when I came to the location I was greeting by Shawn and he went beyond my needs for the storage couldn't ask for a better place

The customer service is excellent. Brandon was fast and efficient. The facility is very clean. We were shown the actual unit we would be renting so we knew it was clean and everything worked properly.

ron and brian are very helpful and nice in your storage experience

Had a great experience with Shawn will recommend to all

ronald made this a quick and hassle-free experience. I came in with my 4 year old and 5 month old girls and we were in and out. The one thing I would change is the price of the locks by our are required to purchase. However that's a corporate issu, not a decision that can be made at this location.

Great service. Thanks Ron

great awesome service from Ron

Clean easy in and easy getting out! Very friendly staff and thank you Ron for your help with everything!!!

Ron was incredibly helpful and professional. It was a very easy and efficient process. Ron helped us to decide exactly what size unit we would need as well as working to get us the best rate possible. The property is clean and safe. I will refer everyone to this location and tell them to ask for Ron!

Thank you very much Ron for the excellent service. He is very professional, took the time to explain the process and what size I would need to fit my stuff. He also suggested what items I would need to make sure my things were protected and safe. I look forward to a wonderful business relationship with Public Storage, with Ron as my manager! Thank you again and keep making your customers happy! 5 Stars all the way!!

Great personable manager, Ron is totally friendly snd approachable . Clean area, no bugs or trash

The facility is clean and secure, the customer service is amazing. Dont waste your time with other places. If you need help- go see Ron. He's the best!

Excellent customer service. Moving from one Public Storage facility to this one. As before, we are very pleased with how well this company runs it's operations. We were able to reserve the unit we needed online and then go and fill out the necessary paperwork and get into the unit right away. As others have said, Carolyn was very helpful. Couldn't have been a better experience.

I always have a great experience each time I go there. Carolyn is very nice and makes the experience easy and convenient.

Great place... Ron was extremely helpful. We will go back because of him.

Great service Munir is a great guy helpful attentive and friendly clean place and looks secure

I can't say enough what a pleasure it was to work with Ron. Nothing is too much for him; he goes above and beyond to make sure the customer's experience is stress-free. He's highly professional and customer-oriented. He made me feel as if I was his only customer!

Good

Genuine staff that have magnificient customer service that takes the time to contact their clients of any updates or needes!

I have been storing some things at Public Storage for 2 years. Ron has made the move in easy and has helped me with things along the way.

The experience I have received from signing up was excellent and I am extremely satisfied with Ron as he walked me through the process!

We went to the s. Mason rd. Storage store and ron was really nice to explain about the storage service.

Ron was very helpful. He explained the whole contract and answered all my questions.

Good service, good storage.

Ron was great.

Great experience first time renting a storage place Ron was really helpful. Definitely recommend you guys to try public storage

Ron is the best!!! Great service and highly Professional. ... He made renting easy and hassle free. .. Always friendly and extremely helpful :)

Great service. No complaints. No breakins.

Ron was really helpful, when I called over the phone he told me to call him in advance so he could wait for me. When I got there to took me around to see the the unit. He explain the whole paperwork and was really professional and friendly. Would most deff. rent from them again. Thanks Ron

Ron at Public Storage has been great help to me from the first day I came in! Needed a second storage in a quick time frame and he called me back as soon as one came up! Thanks Ron, life saver!

Ron and his staff made our move to Katy from the Northeast a lot easier. From the last minute addition of two more storage units all the way through the long process of downsizing to one small unit and the chaos in between they have been nothing but helpful and friendly. I recommend checking out this location before making a storage decision. You won’t regret it!

Ron was very friendly and helpful.

Great service from Ron. Smooth move-in process!

Never have any problems and have been here since 08...staff is always pleasant and friendly!

Great Experience!

Perfect great help from Ron.

public storage mason is the Bestest!!! The staff here is very knowledgeable and helpful. Thank you Carolyn and Ron :) :)

I have been renting a storage place at this location for Almost 2 years. The property manager Ron helped me in the selection of which storage to use. He is an excellent property manger, he is very polite and respectful. The property is always clean and free of insects, I feel very secure in knowing that my possessions are under safe lock and key.

Prices are a but high, but the place is clean and safe. Employees are friendly and very helpful. Would definitely recommend.

So much better than dominion. Ron was very courteous

Very good Ron

Very great full to Ron at public storage for helping me and my family in out time of need he helped us with the right space we need for all our personal items. And also helped us with what is around here. Thank you very much Rod.

Ron is awesome!!! I've rented units at other facilities and have never experienced the level of customer service he extends to his customers. Thank you Ron!!! =)

Best customer service in the business. Ron always goes out of his way to help me out. I recomend this location to anyone who is in need of storage.

Easy, helpful, informative and courteous! Ron is the best.

Ron did a GREAT job showing up out storage area. He was so polite, helpful, and very knowledgable of EVERYTHING! Thanks for all your help Ron!!

Great experience every time, Ron is great

Ron is awesome. Very friendly, always waves at you if he sees you. I've had company storage here for over 2 years. Very pleased with the service.

This location is great. Awesome service and facility. Manager Ron has always been helpful. He follows up with and makes sure everything is going well. I would definitely recommend this place to anyone.

Ron takes good care of me and I enjoy doing business with you guys.

He is doing a great job. Keep up the good work Deron

This Public Storage location has been great! Ron is a great property manager and very helpful! I would definitely recommend this facility!

Second time storing stuff here. Ron is the best.

Ron is very helpful and knowledgeable, he took care of our needs. storage was very clean, and if i ever need another storage i will def go their again Thank you Ron!!your a good Man ....

Staff very helpful. Clean facility

The "first month free" deal is a little deceptive, since they make you pay the prorated month up front. Prices are fairly high. I was fine using this place but I think there are other better places for the money (Four Season Self Storage) that are better lighted. I had an issue with being charged an extra day than the website told me I would be charged, and nobody was able to fully resolve the issue. I also find it a little bit odd that there are SO many reviews for this place and every single one of them calls out the employees by name. If you click on a lot of those reviews, they are the only reviews those people ever left and it seems like many of their profiles were created specifically to leave reviews for this place.

I just recently started renting a space here and the manager Deron was very helpful and knowledgeable. I feel comfortable with my property being here and will refer my friends.

Ron is a very helpful person at this location. If anybody is looking for storage space this is the place to go. Clean good price and good customer courtesy. I had issues with other gate's somewhere else. No at this place.

Ron is very courteous and very helpful, definitely recommend

R.My experience at this lication has been stellar.. I highly recommend this storage facility! The customer service is always amazing :)

This is my first time using any type of public or private storage and if this is how the service everywhere is...it's phenomenal. Ron, the manager up at the facility is the image of customer service. Very knowledgeable, he assessed my situation and provided the best solutions; yet along with that he answered all questions I had and is extremely patient. Will recommend.

Ron was very pleasant and helpful answering questions and assisting me..i hope to never have my things in storage again but i would use them again... It was pricy but my things were safe

Carolyn was very helpful and friendly. She has a wonderful attitude and was very knowledgeable about the property.

Excellent service! Ron was wonderful, helpful and professional.

Ron is awesome. Great customer service and a nice, friendly, person!

Always clean, never crowded, Ron is fantastic. He's quick, thorough, and more than helpful. He helped me move my stuff from a small storage to a larger one! My friends won't even do that!

Very helpful, professional and suggested moving items that I had not even thought of. Your organization should be proud to have such a person on staff.

GREAT EXPERINCE, RON WAS VERY POLITE, FRIENDLY AND KNOWLEGEABLE ABOUT THE UNIT I WOULD RECOMMEND THIS STORAGE FACITLITY TO ANYONE WHO NEED TO FEEL SAFE ABOUT LEAVING THEIR BELONGS BEHIND. THANKS RON

Ron did a very professional and thorough job of providing service to me. I will definitely recommended this location to family and friends. Public Storage, take good care of Ron because he takes good care of your customers.

Ron is amazing! If you have to rent, this is the place to be! The facility is very clean and easily accessible. 2 thumbs up for friendly service!!

Just rented our storage on Saturday and the service was great!

I only rented from this location for 4 months. No problems at all. Ron the manager is indeed very professional and keeps his property maintained. Easy getting a unit and even easier checking out. Would rent from here again.

The manager made the full experience a pleasant one from check-in to check-out.

Ron Is a credit to Public Storage. He has been both courteous and helpful. On Several occasions he let me borrow A tool that I needed. He drives around To insure that all is secure and no wrong goings on. His assistant Carolyn also has been helpful when I Needed assistance. Sincerely Romeo Pena

Ron the store manager was great. He calls to keep me posted on how I like the storage and informs me of any news I need to know.

The manager, Ron, is top notch. He understands his customers and tries to find the best unit to suite their needs. I would definitely use this location again.

I rented a storage unit from this facility for nearly a year and I have no complaints to report. The facility manager, Ron, is extremely professional and attentive to his clients. The grounds are always clean and the gates are maintained for easy access.

I have been leasing from this facility for a little over a year now and I must state that the facility is always clean and the employees are very helpful. I must put an accent on Mr. Ron. He is always cordial and very professional. Anytime I call in or come in he is always displaying an impressive demeanor and I am not easily impressed. Keep up the awesome work Ron and everyone could learn from the traits that you displays. I hope all of you have a Merry Christmas and a wonderful Happy New Year. Thanks!

Customer service was great I will refer other people to this location!!!!

I have been leasing at the S. Mason property for 1 year now. I like to say the facility is kept clean. Ron is very attentive to the property and tenants that lease here. He has shown to me excellent customer service. J. Jackson

I was extremely pleased with my experience. Ron was friendly and very helpful. The premises were always clean and Ron was always so pleasant. I would definitely recommend this Public Storage location. It was nice to have a positive customer service experience. Thanks again Ron and Happy Holidays to you and your family....

Nice, clean , professional & courteous. Knowledgeable about moving storage & packing. Very helpful staff.

Ron is the best. He keeps the property very clean, and always notifies me of any problems with the unit. He is so thoughtful. Margie

Nice location. The manager Ron is very nice and helpful.

Nice man to talk to, very knowledgeable and courteous. Facility clean and well kept.

Ron is friendly and helpful. They are very thorough and professional to work with. The facility is very clean and easy to get around in. Great service!

I just wanted to say thank you to the manager Ron at Public Storage on Mason Rd. He was about as helpful as a person can be. Although I didn't rent there for very long, he made me feel like we have been doing business together for years! He was very polite and made my transition a very smooth one. This was my first time storing, and if I ever need storage again, I will not hesitate to go back to Public Storage on Mason Rd!