Christina is on point with make this location safe and clean. Thank you for the amazing service.
THIS WAS THE FRIENDLIEST WOMAN SO SWEET SO HELPFUL I RECOMMEND THIS PUBLIC STORAGE TO EVERYONE VERY VERY KIND PEOPLE VERY HELPFUL THANK YOU SO MUCH FOR YOUR KINDNESS
Hello,
This is to acknowledge the manager named Shannon for her consistently reliable customer service over Winter and Spring. Outstanding. Thank you, Shannon. Very much.
Public Storage is lucky to have you. Real customer service makes all the difference. Thank you.
Muchas gracias vanessa por ayudarme
Jacqueline thank you so much,you’re a wonderful person. You guys are lucky to have her.
Jacqueline helped me with the process of finding the right size storage for me and answered all the questions I had for it. Very friendly and informative.
Came in with some issues with my unit but Jacqueline at the front desk helped me resolve it no issues and was super helpful
Jacqueline was incredibly helpful, polite and just awesome customer service. Made this entire rental experience extremely pleasant and fast. All with an amazing smile as well. Thank you Jacqueline!
Loved the location so close to my new house! Jacqueline is so accommodating and answered all of my questions! She is doing a great job!
Shanon represented the company in a highly professional manner. She listened and provided needed information. She put me at ease about the process.
Had a great experience here, Jacqueline was very helpful and answered all my questions with no problems. I highly recommend this location!
Went to this public storage the other day an employee there (Jacqueline) was very helpful. Show me what they have and the price of each storage. I would recommend this to any very clean and taken care of.
I highly recommend this facility!!!
I felt very welcomed here, Jacquie was a huge help, and the property looked clean and orderly, If only I could give more stars👐
I had an amazing experience at Public Storage thanks to Jackie! From the moment I walked in, she was professional, friendly, and incredibly helpful. She took the time to explain everything clearly and made the whole process smooth and stress-free. You can tell she truly cares about her customers and goes above and beyond to provide excellent service. If you’re looking for storage, ask for Jackie — she’s the best!
Todo el process fue muy rápido y fácil en línea. La muchacha de la oficina fue amable y contestó todas mis preguntas.
Jacqueline is so helpful! 100% recommend property.
Came in to ask questions about storage I was wanting to rent and the lady Jacqueline at front was helpful and very patient
awesome prices for there storage spaces, as well as great customer service from the young lady at the front office.
Clean, professional and organized
very helpful staff
Highly recommend this storage unit facility! Jacqueline the property manager has been great with any questions or concerns. Great prices as well as the peace of mind knowing that my belonging are safe.
New management!! She was very helpful when someone broke into my unit. She was accommodating and friendly.
I was wanting to get pricing on a unit and the property manager, Jacqueline was really helpful! I told her she is doing a good job!
Latricia is such a sweet, amazing person. She was very knowledgeable with her job and answered all my questions and concerns.
Don't lose her. She rocks
Latricia is great! Took great care of me. Glad I chose this place !
Lu is friendly and willing to help in any way.
Lu is amazing. Great personality and very helpful. She deserves a raise.
Great service desi was very informative!
Maya was great, very friendly nd helpful
Exceptional place to store your belongest friendly staff and also clean facility.Highly recommend
I had a very great experience at this location I will definitely be coming back Veness the manager attended me I recommend this place.
Ty was exceptional in addressing all my problems and concerns. Despite a few issues, he ensured that everything was resolved efficiently and thoroughly.
Great service, very clean facility , and the pricing is perfect!
Reasonable priced, very knowledgeable, and helpful staff. Clean units. Smooth process, which was what I needed.
I will most definitely use them again.
Yesterday I had a great experience viewing the storage rooms and the a front desk person, Jacqueline, was so nice and accommodating to my questions and concerns.
My experience was great! 10/10 I recommend. Jacqueline was welcoming and very helpful!
i had a great experience with jacquline hernandez at this location. I will definitely be coming back.
I had a very great experience at this location I will definitely be coming back. Jacqueline Hernandez the manager attended me and my family very well!
I have a very informative viewing today and the young lady that manages this location, I believe she said her name was Jacqueline Hernandez, was so sweet and helpful. I will definitely be recommending this place to alot of my friends and followers.
Buen servicio,buen ambiente, y la muchacha Jacqueline muy amable y buen ayuda
Jacqueline at the front desk was super nice and helpful. Great place!!
Great facility, and amazing customer service Jacqueline was very helpful and welcoming
I had an issue with the lock possibly being changed and a price increase. I'm not sure because there's no record of my lock change so I thought I was going to end up paying a locksmith to break the lock to access my belongings inside the unit but I'm grateful to Ty, who addressed my concerns and helped me with the whole process and fixing the problem. I've been using this facility for over two years. They've been very helpful and always accommodate my payment arrangements when I'm late.
Ty was very friendly and helpful with everything I needed! It was a pleasure doing business with him! Thank you for the excellent and friendly customer service and support!
vanesa muy amable y responsable con su trabajo y muy atenta gracias
Great storage Facility, secure, clean, affordable and great customer service, the staff there is top tier, Venessa is super friendly, knowledgeable and responsive to the needs of customers. 10/10 would definitely recommend
Thank you for your help Venessa! It was very clean and I had great service.
Venessa was amazing I highly recommend this property it’s very clean
It's actually a lot better than previous months. It seems like the rat problem is under control now and our stuff has yet to be damaged by the pest. The gate sometimes struggles to open with the app, the dollies are rarely around and apparently keep getting stolen according to staff members. Way less trash around now as well. Parking can be difficult though.
Veness was highly professional in answering all my questions. I received the information I needed thanks to her. 👍👍👍
Shout out to the young lady Vanessa at the 1212 183 location in Irving, was looking to get information about which unit to get for my price range for a future move, and she gave me sizing and pricing and what it will hold. Great customer service is still alive!
Shoutout to Leslie for the amazing customer service. She was very helpful and knowledgeable! If you are looking for a good public storage, this is the location for you.
Can't remember the young lady name (Jennifer or Jasime) all I know was she was a Joy, she did such an awesome job had great customers service skills, an awesome personality with a great smile. As well as the whole staff. I was in such a funk when I walk in the door trying to find a storage at the last minute...but they made me smile, laugh and made my day....thanks Ladies #QueensOfStorage
Awesome service! 24 hour access and climate controlled units as well. Very nice people working here! Vanessa has been a blessing and a huge help with all my storage needs! Rent your space in Irving today with her and tell her Mario sent you!
Good service, moved my stuff over from Uhaul's as their prices kept going up. Friendly staff and Mirna was helpful and informative. The second time I went another lady named Vanessa was really nice and helped my elderly grandma get a unit as well. Thank you guys!
Great location and customer service !
Glad I stopped by, Manager Mirna was very helpful and super dooper nice… Thank You Mirna for everything
Mirna was amazing! Great location
GREAT CUSTOMER SERVICE
OFFICE MANAGER MIRNA HELPED ME WITH ALL MY REQUESTS
Veness & Mirna very great customer service were able to help with any question I had & go above & beyond to provide the best customer satisfaction
Came to store amazing Customer service. I will give 5 Star. Very professional and kind
Thank you Public Storage
Thanks to Venessa for helping make my move in easy
Thank you Vanessa for helping us to do our rental fast and easy
Amazing customer service, Vanessa made the move in process very easy and worry free.
Un servicio excelente personal bilingüe y amable gracias public storage y venessa por la amabilidad con la que tratan a sus clientes… 100% recomendados
This place has Outstanding customer service and the staff is always pleasant, helpful and friendly! Also, Units and facility is very clean.
Grasias por los servicio público storage y por tener alguien que hable español
I was very pleased with the customer service I received from The staff especially Vanessa they were very helpful and considerate of my storage needs. I recommend them any time.
Sincerely
New to Texas!
Thanks to Vanessa and lyricc for great 😃 providing customer service
Lyricc Maya and Venessa were very nice and helpful with helping trying to find the perfect unit for me
This place has Outstanding customer service and the staff is always pleasant, helpful and friendly! Also, Units and facility is very clean.
Great service thanks to venessa and lyricc
I can’t say enough about how professionally I was treated by Venessa and Mya as I was closing out my account. They made me feel like family as I said good bye. I highly recommend this storage space. Will miss y’all.
I just want to thank Venessa she was so friendly and helpful! She answered all of my questions and was incredibly patient with me. Truly incredible customer service!
I was there recently Vanesa was able to answer all my questions and concerns. Good customer service
OMG went in for a storage unit and left with a smile could not be more happy. Vanessa help me through it all very helpful and understanding. She made it easy for me to choose something I well be happy with I would recommend asking for her
Venessa was great! She was friendly and extremely attentive. She’s bilingual so that was also very helpful
After receiving a notice to increase the rate on my storage unit I went to talk to Public Storage. I told them I am 66 years old & I am on a fixed income. The $24 rent increase is a big hit for me. My account had just enough funds to cover my auto pays for the month. Venessa & Maya fixed my problem & I avoided paying insufficient funds penalties.
Thank You Public Storage for hiring great employees.
I love public storage employees venessa and Maya they are very helpful and nice with the customers.
Venessa was very patient and attentive when I called regarding some units.
Thank you !
Great customer service especially Vanessa great at giving feedback .
Great customer service from Vanessa!
Venessa the best 🥰Thank you for your help
Great service thanks vane
Professional and friendly service. Becky is wonderful! She takes the time to any questions we have. Very pleased 😊
Thank you for Venessa for the great costumer service and the wonderful help she provided answering all the questions I had about how to be able to get a unit.
Becky is awesome to work with. She really cares about her job and customers.
Becky was very helpful & knowledgeable! Highly recommend.
Becky Stout White is awesome!
Thanks Veness for being very helpful with the proses of getting my unit.
I called to ask about unit sizes and pricing and spoke with an Isabelle. She was so helpful and answered all my questions. Will be going in this
week to get a unit! Great experience !
I had the pleasure of having Isabel help make get a storage unit. She was so friendly. She answered all my questions, very professional. I’ll for sure be back.
I just want to give thanks to Venessa for helping me do the e-rental process. She did a wonderful job.
Always reliable and have met all my needs in the past. With my upcoming move, I’m sure they will not fail to exceed expectations. Becky is a tremendous asset and treasure to Public Storage. A class act and pleasure to do business with.
Great customer service Becky was beyond helpful and knowledgeable.
Shannon was wonderful and made signing up super easy!
Rebecca was super helpful at the Irving location off Airport Freeway. She was kind and helpful! Thank you for the amazing service!
Great customer service from Rebecca. She was very helpful and made things easy to complete.
Very clean storage units.
Great Customer Service . Desrenee did great hook it up with a storage .
Xavier really assisted me carefully and quickly. DesRenee' was helpful locating my account to clear up my problem. 2 awesome employees!! Thanks P.S.
One of only a few good public storage locations. The staff is friendly and informative. Always willing to help or advise what they can do or what your best options are.
This process was super easy and simple. Ms.Desrenee helped me out a lot I called and she helped me into a unit and made sure I felt comfortable about using this location as a stable storage unit.
Nice climate control but no carts for loading
Monica was very nice and helpful.
Monica & Shannon were very friendly and cordial with the rental process. Very fast and easy.
Ms Monika was very helpful & nice I definitely love her service..
Monika was great! Best personality and energy ever!’
Monika at 24310 was so nice and funny and gave excellent customer service
Good location. The Staff here is great! Monika is always so helpful and sweet!
Monica was amazing. She showed us the storage unit and explained us the how we could get easy access to the units. She was very patient and helpful with the whole registration process.
Awesome customer service!!
Thank you:)
Shannon is EXCEPTIONAL!
Will be renting again VERY soon
Monica K (store number24310) was a great help! She was extremely helpful and took time to show us the unit and we where out of there in no time!
I just wanted to let everyone know Mrs Monica is really nice and friendly exelent customer service 🙏
Nice place, everett give me such a great time.
I came to Public Storage wanting a unit Everett was helping me out his customer service is on point was able to help me quick and the whole process was easy COME SEE EVERETT !!!
Great and secured place. Staff is always friendly at this location
The representative was very knowledgeable and professional in assisting us with acquiring the right size storage unit needed, along with a much needed flexible time frame.
Pashion assisted us even when the site was giving us issues! Great Customer Service! Thanks so much!
THE AGENT MS JENKIN WAS VERY NICE AND HELPFUL
Passion was very nice. love her personality
Mr Everett at front desk helped me out very happy and satisfied
Everett helped us out today he rented us a unit his service was impeccable.
Passion was very helpful and nice
Great experience with Eric thanks
Passion has very Good customer service !!
Outstanding professionalism and courtesy for the employees passion
Passion help me and was ver nice .. she have perfect name she full of passion
Passion was very helpful and had great customer service . Super
Passion help me snd was very nice
I been a tenant here at this location for 5 years now, and never had a problem with the mangers. Ask for Ms Shannon she's very helpful, and will go out her way to accommodate your needs anyway possible. Thank you so much for your assistance I greatly appreciate your help and keeping this property clean!! Amen
Climate controlled and pretty clean
Very fast and easy rental experience, I was able to reserve the unit I needed that day. System and grounds were clean, orderly, and secure. Shannon at the front desk was friendly and helpful.
Good to keep in storage and well managed security
Great customer service and support
Remika H. saved my life. She answered right before close and helped me out big time. She had a great attitude and was able to avert an emergency. Saved me a trip, time, and money. Thank you 🙏🏽
I received friendly and efficient service and I recommend them highly.
First time renting here. My unit clean. The space around the unit clean.
I’ve been your customer for 10 years and have always received excellent service.
Your newest employee.Shannon, here in Irving
has gone above and beyond to serve me.
One suggestion: most business’ work hard to retain loyal customers. However, as an 86 year old veteran my rental rate had increased over
45% causing me to rethink YOUR loyalty to faithful customers.
However, thanks to Shannon we were able to renegotiate and so I continue to be your customer
for the foreseeable future.
Please give Shannon an “atta-girl” for.helping this OLD & LOYAL customer remain in your Public
Storage family. 👍
Respectfully,
Jay Musser
Safe place to store your households. I had left things here for more than 2 years without checking them periodically. Things were clean when i got them back to my home.