Public Storage Self-Storage Units at 1212 E Airport Freeway, Irving, TX

Hello, This is to acknowledge the manager named Shannon for her consistently reliable customer service over Winter and Spring. Thank you, Shannon. Very much. And, recently, another staff person named Monika brought my questions and concerns to Shannon and took responsibility to address them until all was sorted out. Thank you, Monika. Public Storage is lucky to have both of you. Real customer service makes all the difference. Thank you.

Monica was amazing. She showed us the storage unit and explained us the how we could get easy access to the units. She was very patient and helpful with the whole registration process. Awesome customer service!! Thank you:)

Shannon is EXCEPTIONAL! Will be renting again VERY soon

Great service

Monica K (store number24310) was a great help! She was extremely helpful and took time to show us the unit and we where out of there in no time!

Jumping the rate on everyone without notice. Jumping the rate period hurts every one. Y'all raised 60 dollar's when people are scratching to survive. Why do you think my family had to secure their property in storage in the first place and what a hassle it is to move it from storage to another for a less rate? Falling on deaf ears? I want upcoming and current clientele and future victims have waiting for them. Bring the price back down now!

I just wanted to let everyone know Mrs Monica is really nice and friendly exelent customer service 🙏

Nice place, everett give me such a great time.

This place is a place I don't give bad reviews only tell the truth the customer service from the manager at this place is terrible they have a trash can out there that the customers cannot even use they have rats I went to help a friend remove some stuff and they just this is a terrible place

I came to Public Storage wanting a unit Everett was helping me out his customer service is on point was able to help me quick and the whole process was easy COME SEE EVERETT !!!

Great and secured place. Staff is always friendly at this location

Crystal Matos was extremely helpful and went out of her way to take care of my issue even tho it's was past closing time for her.....excellent service and she cares about people. Awesome job thank you Crystal!

The representative was very knowledgeable and professional in assisting us with acquiring the right size storage unit needed, along with a much needed flexible time frame.

Pashion assisted us even when the site was giving us issues! Great Customer Service! Thanks so much!

THE AGENT MS JENKIN WAS VERY NICE AND HELPFUL

Passion was very nice. love her personality

Mr Everett at front desk helped me out very happy and satisfied

Everett helped us out today he rented us a unit his service was impeccable.

Passion was very helpful and nice

Great experience with Eric thanks

Passion has very Good customer service !!

Passion help me and was ver nice .. she have perfect name she full of passion

Outstanding professionalism and courtesy for the employees passion

Passion was very helpful and had great customer service . Super

Passion help me snd was very nice

I been a tenant here at this location for 5 years now, and never had a problem with the mangers. Ask for Ms Shannon she's very helpful, and will go out her way to accommodate your needs anyway possible. Thank you so much for your assistance I greatly appreciate your help and keeping this property clean!! Amen

misty gave great service

does anyone know how i can report a employee from public storage her attitude is the worst.

All of my property inside my unit was destroyed by rats, and then every time I tried to cancel my unit nobody was there during business hours and the people on the phone would not help me. Stay away from public storage and especially the airport freeway property.

Renting a unit from this Public Storage was an overwhelmingly disappointing experience. Not only did the rent increase nearly $50 during the 1.5 years I was a renter, but the facility became overrun with rodents and many of my belongings were damaged. I first noticed a few droppings right at the entrance of my 5X10 climate-controlled unit last August. There was a nearby packet of poison that had been ripped into. I called the office line but as it was after hours, I had to leave a message. A staff member followed up with me the next day and assured me that pest control was regularly visiting the facility. I asked about replacing the poison packet but was assured that the critter likely only passed through. I naively thought that was the end of that. However, when I returned just a few months later to retrieve some clothing, I was met with the terrible stench of urine as soon as I stepped off the elevator. Once I actually opened my unit, rodent droppings covered nearly every inch of the space. I was startled, shocked, and obviously upset. I immediately went down to the front office to share my dismay and a staff member reiterated similar verbiage; pest control was hard at work and had been disposing of dead rodents for weeks. I was then told there must be something in my unit attracting the rodents. I knew there was nothing edible amongst my belongings; I was only storing clothing, furniture, books, and Christmas décor. After I pushed back, letting the staff member know this, she then sheepishly mentioned that the rats were possibly being attracted by Halloween candy brought in by other renters. She ultimately told me there was nothing more Public Storage could/would do. Insurance was also unhelpful, a complete joke honestly. I have never felt so defeated in my life. My boxes were torn and bitten into, clothing was soiled and stained, wrapping paper and plastic bags were left in shreds and tatters. Furniture was chewed and scratched, and what wasn’t stained held the foul odor of rat urine. I ended up discarding probably 70% of my things.

Climate controlled and pretty clean

Very fast and easy rental experience, I was able to reserve the unit I needed that day. System and grounds were clean, orderly, and secure. Shannon at the front desk was friendly and helpful.

Great customer service.

We rented a large, climate controlled storage for 25 months at $376/month. We discovered our beautiful, expensive oriental rug had holes in it when we brought it home from pest damage. It's very unfortunate this location does not have reg. pest control service. We hadn't taken out the supplemental insurance offered, as we did not realize pest control was not being performed.

Good to keep in storage and well managed security

Storage area literally infested with huge flies flying around EVERYWHERE. Dead ones all over the floor. It was horrible. Not sure of the cause.

Great customer service and support

Remika H. saved my life. She answered right before close and helped me out big time. She had a great attitude and was able to avert an emergency. Saved me a trip, time, and money. Thank you 🙏🏽

If I could leave a negative I would. They keep going up and up in price while my things have been eaten up by rats since November. The insurance they make you get has no value. Rats ate my couches up and insurance covers up to 200 with a deductible of 100 smhhh. It's up to 200 so I dint even bother. This place is horrible.

Great customer service

I received friendly and efficient service and I recommend them highly.

First time renting here. My unit clean. The space around the unit clean.

I’ve been your customer for 10 years and have always received excellent service. Your newest employee.Shannon, here in Irving has gone above and beyond to serve me. One suggestion: most business’ work hard to retain loyal customers. However, as an 86 year old veteran my rental rate had increased over 45% causing me to rethink YOUR loyalty to faithful customers. However, thanks to Shannon we were able to renegotiate and so I continue to be your customer for the foreseeable future. Please give Shannon an “atta-girl” for.helping this OLD & LOYAL customer remain in your Public Storage family. 👍 Respectfully, Jay Musser

Absolutely worse customer service I ever experienced! It was just over a month and they sold my unit!

Safe place to store your households. I had left things here for more than 2 years without checking them periodically. Things were clean when i got them back to my home.

Mr Everett was so nice he helped me get a great deal on getting a storage ! Great service and I would recommend this place to my friends n family

Clean, secure, friendly staff. Other places I've used have been better about providing carts that are accessible when the office is closed, but that's my only complaint!

Well I’m a big fan of public storage always have been and it’s because they alway have Great people working there I had to change my public storage location due to moving and the sweetest and kindest guy helped me out named Everett very friendly and helped me fix my online application highly recommend using this location and always ask for him

Excellent property at a reasonable price! Amazing customer service! A big shout out to Shannon and others in the property management team who went out of their way to help me with an issue!! Will certainly rent at this Public Storage property if I need to again.

Shannon was very friendly and helpful made the whole process very easy.

Excellent customer service!! Brandy was so helpful!! The place was so clean and great location. Would definitely recommend.

Manager shannon. Great customer service

This location is very quick access and Shannon was very helpful for entire process. Highly recommend.

8 Years ago I left Dallas and moved to NYC. At that time I had to leave many of my belongings behind...including my car. This Public Storage facility was the most fairly priced as well as located fairly close to the airport so that I could easily access my car. Over the years my needs of changed, I sold the car and downsized my storage. They have always been very helpful and accommodating. During this last trip as I was working to downsize again, there were some issues with the unit I was moving into. Shannon and the other staff were attentive and worked to provide a solution that took care of me. I'll gladly continue doing business here.

Amanda is absolutely awesome!

Shannon has Excellent service and Comunication, she got us a great storage for great price and told us every detail that we needed to know, would recommend coming to this place

The customer service was on point the lady that helped me was great she walked us to our storage showed it and really spoke clearly informing us about the rules great employee and would be a good trainer. 😊 Thx.

Un excelente lugar con una muy buena ate sin al cliente y el lugar muy limpio!

Great storage facility - we left our things there while we were abroad for two years, and everything was fine when we returned. Shannon was really helpful when I had to spend a day waiting on moving trucks and packing our things. I was on the site from 6am until 7pm, and she offered their restroom, helped get trolleys for us, and answered all my questions patiently. Thank you, Shannon!

I like how they work w us. But dont care for there location.

Shannon was awesome

Shannon was super nice and helpful!

I love the service, shannon is a really nice person and a very happy employee, she treated me with respect and helped me figure out my storage online i love Public Storage very easy and simple ☺️✨

Shannon was very nice and very helpful.

Shannon was very sweet and extremely helpful! Great customer service!

Very helpful in helping us figure out which unit to get, and great customer service! Would definitely recommend!!

Great customer service thanks Shannon for all your help

Great costumer service! They were great helping us figure out what size unit we needed and how to get the most for our money. So helpful for young college students trying to move out for the summer!

This storage facility is clean and safe. I couldn’t believe the low initial cost of my unit size. I’m very satisfied with this location.

#ALL LIVES MATTER💯

Nice and friendly staff. Found all packing necessities and received a discount

Nice clean office. Jasmmin is always friendly

Great customer service shannon.

I had an issue earlier, but the manager of this location resolve it right away. Thanks!

Shannon was a great help! Would definitely recommend this storage facility.

My unit was inside and it was broken into from the top and they took about 3 weeks to fix it and all they told me was I can move my things into a different unit. The same area where it can happen again. They apparently don’t have cameras inside only camera they have is looking at the gate. 🙄 If you have a unit here get your things and get out ASAP.

well I have a great experience with a personal that works over there especially with Amanda she's a very professional person if you have a problem she will do everything to resolve any issues I highly recommend this place

Great service! Thank you Amanda

Fantastic service. Used them multiple times. The ladies always treat me very well.

I dont like that it's not open 24 hours and I dont like the row our storage is in bc u have to back out.. the set is kind of jacked.. otherwise the employees are nice and on top of things.

Ana great cudtomer service anyyime i need anything she tres her Best to meet muy needs

This place is awful! I rented a 10 x 10, for a pretty low rate. They raised the rate within 4 mos, then again within the next 4 mos, meanwhile they were still offering new rental agreements for the original low rate that I signed on for. I rented the unit for a total of about 1 year. After I got tired of paying an above average rate, I decide to move my thing out. Upon opening my unit, rat droppings where everywhere! After combing through my things I noticed they had eaten into several packages containing linens. I had to throw those items out as the packages had rat droppings and urine stains and smelled horrid.

Amanda is always great and a extremely hard worker!!

Nothing but good things to say about the Public Storage operation in Irving (Airport Freeway). Used it for 3+ years with never an issue. Clean property. Always felt safe. Nice people in the front office.

This place is smoothly run and it’s all thanks to Randi! She is helpful, friendly and efficient. I would recommend this place to all my friends! Thank you Public Storage, this woman deserves a raise, she made sure I got into my unit and you can tell she truly cares! Awesome service!

El personal te trata amablemente te ayudan en todo lo q necesitas y tambien son atentos contigo

I don't usually leave reviews my dad has had bad times before but jazmmine was very nice and understanding let him get access

First, the door to my unit is broken Second, why do you have to get out of your vehicle to open the gate, why isn’t the post available as a drive up (yes I know it’s at most public storages) Third, really public storage locking up the carts, not easily accessible, having to open the car gate to get them to and from the units...ridiculous

Randi from front office was amazing! I needed to pre-pone my move-in-date and was going in circles to get the information. Randi went out of her way made calls and find out the correct information for me, and helped my movers to check in everything and she even offered to mail the keys of the storage unit, as a favor. I was really nervous about this move, as I could not fly to Dallas to supervise the move. Randi really made my entire moving experience very easy and pleasant during this difficult covid times..

Jasmine was very helpful and informative. Was in and out without a problem 😊

I am happy

Always here to help whatever I need nice sweet lady

Maintain the grounds

Good people

Amanda, was so great and accommodating to help me out after i missed my appointment. She stayed through her lunch time to help. She has exceptional customer service. The storage units are also great and well maintained.

Great service great specials !

Kathy was great! She showed me around the place and made it easy for me to get around! I recommend this place.

The workers that work here are very nice women and helped me with everything I needed.

This location is great and the staff is very helpful. Randibeth was great when I was trying to switch to a smaller unit to save some money, working with her was a pleasure. Would recommend this branch to anyone!

Randi was very nice and helpful.

Randi Is a special person keeps a very clean property very helpful at the front desk always has a smile on her face I’ve been with this Public Storage for several years and enjoy my time here

I encountered an amazing experience with Randi and Jasmin during my transfer from a smaller unit to a larger unit. They really made the transition so easy I had everything done within 24 hours!!

I've had this storage a couple of years and I was called to see how they could make things better for me as a customer. I can appreciate good customer service. Thank you Public Storage for caring about your customers.

Amazing customer service. Very helpful specially Jazmine she is definitely an outstanding employee.

Facility is very clean and well protected. Thanks Randi and Jazmine for the great customer service. I would recommend this place to anyone looking for a storage.

I needed a last minute unit and Everett was top notch! He quickly set me up with a unit that fits my needs, explained everything in a humorous but very thorough way, and it all took me less than 15 min. CANT BEAT THIS SERVICE! Thanks Everett!

Excellent service and storage options. Highly recommend. Kendra and Randibeth quickly provided the storage units I needed.

dont do increases on clients after yrs of sticking with you. I could walk in and rent my unit for cheaper than I got it for in 2014! and you have increased me double!

Jazmine was good nice today

Nice and clean great place.

Great service! Thank you for the help Randibeth and Kendra! I would recommend this facility very friendly.

I felt welcome and respected by the associates at the front desk . Especially Kendra 5 star employee

Great servicio, randi helped with all My needs

Randibeth .she helped me and my boss find the perfect storage unit. She was helpful , communicative and very sweet. Thank you God Bless

Been there renting for 2 years never any problems.

Randy is awesome and was really helpful with everything.

Very courteous and polite. Detailed on explanations 😊 and meeting your needs

Great customer service!

Laryssa was awesome and made the experience quick and easy. Great personality! Would def rent here again!

Good service laryssa and jazmine were really cool and helpful

Nice service

Laryssa is a great person I definitely will be doing business with her again if I need a storage unit

Larissa was great! Highly recommend

Phone number listed is the direct number to the corporate office not this location, really bad business.

Pushy salesperson

Larissa was great

Great place and cheap management was great

Laryssa is so helpful and courteous. Customer service here can't be beat.

Very professional people here...

Laryssa was very helpful! She let me know what was available but did not push me to purchase anything I didn't need. Great service and well-secured facility!

Larissa was a great help when I needed space. Thank you

Laryssa was excellent highly recommend this facilities.

Laryssa was awesome and did a wonderful job helping us today.

Laryssa was great

Tylena was amazing very friendly and quick with assisting me with securing a unit for my upcoming move!!!! A++++++

Larisa was fantastic thank you very much

Very personable and patient. Overall a great experience.

Second time renting, laryssa helped us out

David and Laryssa was very helpful today with my rental and any questions I had.

Laryssa is great to work with.

Mary’s said was very helpful. Thanks

Larissa great service

I've been with this company for years. I feel Larrysa is by far the best representative. She's extremely knowledgeable and helpful.

Have 3 units only fixed price on 1 out of 3

Great very enthusiastic 😊

Very happy to have chosen Public Storage to store a lot of my families miscellaneous items. I voiced some concerns and to my surprise the excellent staff was there to assist me immediately. Laryssa showed great empathy and asked questions to make sure I was satisfied. Amazing service, Great Location, 5 starsss!!!!

Thank you Larrysa for your excellent customer service etiquette. It is so rare these days but you were so comfortable with your knowledgeable assistance and courtesy. I appreciate it, just makes for a smoother day ;)!!!

Rarely do I leave reviews, but I could not pass up an opportunity to mention the great customer service that I received from Laryssa. I was honestly at my wits end with storage companies due to poor customer service that I received in the past. Laryssa has definitely changed my negative outlook. This young lady went over and beyond to meet my needs without hesitation. Her professionalism and "bubbly" personality not only resonated with myself, but my family as well. Because of Laryssa, I will definitely be a returning customer and will refer my friends and family to this location specifically. Thank you!

Thank you Larysa so much for your service.Great costumer service will be using you guys again .once again Thank you !

Laryssa and Brandy were so helpful and nice! Thank you for the great service I tried to take a selfie with them but Google wouldn't let me have a front facing camera!! Anyways great service they're both so nice and the place seems very safe my main priority!

Larissa is amazing ! Thank you for excellent service!

The staff here is always helpful. Laryssa and Jazmine are awesome. If you are looking dor for storage this is the place to come.

I need a extra key made for my storage unit. Will a place like Home Depot make a duplicate key or do I have to purchase a new lock?

My move in went great a couple weeks ago Jazmine was nice lady the office was clean and smelled good.

Cuanto se paga

No good for nothing!!!!

Alicia and Laryssa provided an excellent customer experience. I had been to 3 other storage companies and did not find what I was looking for until I arrived at this location. If you are looking for a storage location look no further you will not regret it. Thanks again!

Laryssa was very helpful and nice . met my expectations. Will definitely recommend This public storage

Nice place, lady was very nice, everything was good

Very helpful Alicia and larissa are amazing

Alicia services were nice very respectful got us in and out in no time

Great storage facility, only issue is the construction and if you miss the exit you have to go completely around to get to the entrance you need.

I was pleasantly surprised when I brought professional movers today to collect my items in Irving from Public Storage on Hwy. 183 near Carl Rd. The individual Storage Areas truly are climate controlled; all my personal contents showed no signs of moisture, dirt or dust, even though the streets nearby have been under major construction since I first moved my things here. I looked closely inside boxes and looked through clothing-saw no evidence of rodents or bugs-no odors. Seems a miracle. It was a relief to see for myself that my belongings were safe, secure and exactly as I placed them years ago. They offer the option of auto-debit so the monthly payments are on time-no hassle. (Don’t want to forget to pay this one!) Once my items were moved onto the movers truck, I stopped in the office to borrow a broom to sweep the area, but these ladies insisted not to worry- they would do so. They printed a last receipt for my records. (The 2 ladies who manage this store are the type you want running your business!) They were knowledgeable, professional and offered the best customer service possible. I do recommend using this particular Public Storage-it’s clean, secure, well lit inside, AIR CONDITIONED and conveniently located just off Airport Frwy. Irving. I’m so thankful, it was a hassle-free move (shout out to Compassion Movers! Wow are they good!) and I have my personal items again! Thanks Public Storage!

Wonderful place! The 2 girls at the front desk when I signed up were a delight. I wish I remembered y'alls name so I could give you a shout out in this review. (I told you I would write a good one!) I feel like my items are very safe and secure here. The property seems very clean and well managed. Couldn't be happier about storing my things here!

So clean and the workers at the counter are very nice!

Alicia was very nice

Ana was a great help and very friendly and professional. Will recommend this location to my friends and family.

Laryssa was refreshing to work with. Great customer service! Forward thinking to take care of any issues you may have your first time renting a unit. Asked me to install the lock while looking at the unit. Realized she does this to make sure you know how it works and you don’t struggle with it later. Suggest a product to remove moisture in the air that I didn’t think of to keep things safe and suggested other uses for it at home.

Laryssa and Alicia are like the dynamic duo!! They both have great personalities and are ver customer service oriented. They are the reason most people that I know do business with that location on 183 in Irving!! They both deserve raises! ;-)

Laryssa and alicia was awesome and very helpful.. Great customer service.

Jazmine totally

Great customer service. Laryssa was awesome. Highly recommend.

Laryssa was amazing, she knew all the information we needed. Super nice! Made it easy for this trying time.

Had to change flight plans bc the outside storage facility gate doesn’t open at night, costumer service kept us on the line for 25 minutes despite having no possible way to let us in after hours.

Laryssa and Alicia were great. Got our storage quick and they made some good suggestions. Also great customer service and personalities They need raise.

Laryssa and alicia were great they took care of me and were very helpful

Brandi was awsome very helpful shes a very sweet lady

My rental was easy and cheap

Larissa and tiffany are outstanding. Highly recommend this facility

Tiffany and Larissa are beautiful and hardworking. Come to this facility if you need storage and excellent customer service.

Laryssa and Alicia gave great service. This is my second time renting here and the ladies here are always helpful and accommodating. Highly recommended!

Alicia was very professional but made my day by putting a small on my face and making me laugh. Laryssa and Alicia were very knowledgeable and efficient with renting me my storage space. I am a return customer and will come back again and again!

Larydssa was great very helpful and kind

Excellent customer service. Very professional and helpful. Appreciate assistance from Laryssa.

Laryssa, What a great employee and she made my day with her knowledge and was a direct result of me renting this space here today! I will surely share my experience and recommend and promote . . . This facility all because of LARYSSA!

Climate controlled is the way to go. The electronic doors are regularly broken. The carts are usually missing. The property is usually clean.

Awesome customer service & great rates!

Laryssa and Alicia were awesome great customer service

Laryssa was very kind and sweet and patient with the questions and the whole process. No pressure and accommodating.

Alicia and Laryssa made us laugh a lot which made the move in process smooth.

Great customer service!!

LARYSSA was very helpful and polite! The facility is clean, easy to get into, and secure.

Newer storage facility. Hours are restrictive

Great check in. Nice spaces and tons of resources.

Very informative and helpful. Looked up other locations to see if there was one closer. Alicia and Alyssa were both very pleasant.

Everett at the front desk was amazing! Made it so easy and fast and he was very funny! Service with a fantastic smile, RECOMMEND!

The prices are very competitive with other local storage facilities in the area. Their cameras are working and very visible when you walk into the main office, makes you feel better knowing they are on top of their game. This made me very comfortable knowing my stuff is safe. The front office staff was very knowledgeable and walked me through the whole process answering all my questions. I would totally recommend!

Everett provides great customer service.

Laryssa was amzing and a tremendous help

very good customer service clean location

Amanda was such a GREAT HELP,she was informative, sweet,and overall made me feel comfortable about storing my belongings here at public storage!!!!

Larissa provided excellent service. I would highly recommend this location.

Great service overall.

AWESOME SERVICE! Everett is wonderful! I would highly recommend this location, very clean and friendly facility!

Service personnel was friendly knowledgeable and courteous, Mirian assist me with every question I had, the location is clean

Laryssa was excellent great service and friendly

Only way of leaving a review is giving a star which this location does not deserve. She called my daughter told her she was sending me to collections for moving out day of and I didnt pay 3.00 for half a day and If I didnt want to be sent to collections then I should of moved out. Public Storage is the worst especially this location. ZERO STAR forced to leave you A STAR just to tell you about my bad experience

The facility is clean, security good, hours reasonable and the staff is helpful.

Clean and good security

The ladies up front where super helpful and sweet!!

Laryssa was awesome, I would highly recommend her and this facility.

Laryssa's customer service was excellent!

Laryssa was very helpful. The storage was visibly clean and I would recommend this storage facility to any one. Whenever I move I will definitely use this place again. Great job guys!!

Excellent Everette

Cool fast and simple. Nice people...

My Favorite Storage / I've stored my things here many years on and off. It is a Great Place.

Larissa and David provided great customer service. Will definitely reccommend.

Great customer service!

Larissa was very knowledgeable and helpful in answering all of my questions and concerns. She's a very valuable asset to your organization and you should be honored to have here.

Laryssa gerat customer service thanks for your help

Nicole and Everett were very nice and helpful. 5 Stars!

Management is very nice and will let u know when payment is late. Especially when payment is very late. 😉

Laryssa and Shannon treated us with so much respect and care. The experience was wonderful looking forward to coming hear again.

Laryssa was great excellent service

Shannon and Laryssa were amazing. The provided excellent service and assisted me with any and every question I had. I would recommend this location to anyone looking for great service and clean and professional facility.

Laryssa and shannon are awesome

The front desk lady Laryssa gave me an outstanding customer service. She was very helpful and nice. She explained the whole renting process in deep details and she was very energetic. I decided to lease with her after doing window shopping and saw 3 different storage companies. I definitely enjoyed her customer service. :)

Excellent customer service, professional staff, always willing to work with their customers and put their customers first

Laryssa was aweosme, check in was smooth and pretty fast

Laryssa was very helpful, I had a wonderful experience.

Great customer service. I had the pleasure of working with Laryssa. She was very kind and informative. Every time I go in she has a smile on her face and willing to go above and beyond. Great place to store your belongings with ease!

Layryssa provided excellent customers service! Very professional and knowledge. Thank you!

Excellent customer service and amazing friendly people they deserve a raise

Came by at the end of the month getting ready to move. Victoria was the person that helped me. She was extremely helpful and let me know all the things that I would need or should think about doing when storing my personal items. She wasn't pushy at all just very helpful and very pleasant. I will definitely be back. I appreciate all her help.

Great, friendly service. Highly recommended.

A very good experience! Everett was great about explaining things and answering all of our questions. I wish everything concerning our event was as seamless as obtaining storage. Our thanks to both Everett and Pat.

Ms. Pat did such a wonderful job . She was so patient with me.

Awesome service great prices and nice people

Pat and Alicia are GREAT employees at Public Storage who helped me with all my storage and moving needs! Ask for them to all your needs!!

Laryssa was awesome and very nice and knowledge

Great service and friendly people!!!!!! Amazing location! Everett is awesome!

Larissa and Ana great and friendly service

Very pleasant team here! Great service, flexible on my appointment to come in and view the unit, great prices and close to the airport! Highly recommend storing at this location!!

Great customer service and Pat (the manager) she knew exactly what she was talking about and was very helpful in making sure I felt comfortable and secure with my choosing of my unit.

Thanks you for the great customer service Pat and Michael

Mr. Bravo was an amazing help! He provided me with excellent customer service! He helped me get all the right merchandise I needed for the storage unit I was renting.

Friendliest service aroud! Quick and fast

Patrinemia and Alicia were quick, prompt and precise with the service they provided to me.

Amazing help from Bravo , helped us process everything as soon as possible

Pat was very helpful and informative. The renting process went quick and smoothly. Definitely would recommend.

Pretty clean, pretty progessional and friendly

I rented a storage unit in Tucson, AZ with Stephanie, Estelle, and Luis representing my transaction. Everyone was very helpful and friendly. The move in and move out process was quick and easy. I would rent again from Public Storage.

Very friendly staff and great combination too. Alicia and Larysa were a great way to start the day.... very happy and friendly!

This place keeps your stuff dry and safe in A.C. and heat. Ms.Pat Larysa and Alicia are very nice lady and very helpful and yes I recommend this place...

Excellent customer service, very knowledgeable staff. Storage area very clean and well managed.

Pat and Alicia were very helpful.

Laryssa and Alicia were perfect and helped me find the right merchandise for my move!

Very convenient location & GREAT customer service!!! Alicia and co-worker were super nice and friendly!!

Laryssa and Alicia are amazing! The provided me with excellent customer. They make a great team and should work together all the time. They helped me get all the right merchandise I needed for my tough move to Arlington, tx!

Antonio helped out alot. Thanks again.

Ms. Pat is sweet & amazing and got me taken care of quickly and timely GREAT JOB!!!!

Victoria and Alicia was very nice I will tell my friends and family about this location.

Pat and Alicia offer great customer service. while there were some hiccups with the reservation that were not at all their fault, it is nice to see that someone follows company policies! They make a great team: both friendly and funny!

Laryssa and victoria are great!

We had a very good experience moving all of our things in, Pat the property manager was very helpful, let us know what our options were as far as which storage units were available, and even set us up with some boxes to help us in packing.

everything was great!

Thanks you Ms. Pat for your fast and warm Texas Hospitality!

great customer service with Pat and Alicia

Pat was very courteous and got me exactly what I wanted

They where very helpful in helping choose the right unit

great customer service from pat very helpfull

Thanks to miss pat and erika I got excellent customer service Helped me choose everything I needed for my packing Recommend this place 5 stars

Pat the property mgr is extremely informative. Michael was friendly over the phone and in person. My reservation was made online which was convenient. The customer service crew calls were tooooooo frequent.

Just rented a space for the clothes for our non profit organization. The ladies, Pat and LaRyssa are awesome! They extremely friendly and helpful. This space is very convenient for our organization because we serve the southern part of Irving TX.

Pat and Victoria were very friendly and professional. The storage unit is very clean and neat.

Pat and Antonio were both very helpful with all of our questions and concerns. I feel comfortable and confident using this public storage.

Ms. Pat & Alicia were very, very helpful and pleasant. They greeted me upon arrival and assisted me with my payment process and other inquiries. Grade-A service!!!

good services

Excellent customer service, you don't find that anymore! Randibeth was nice, friendly and very patient. Thanks for what you do!! I really appreciate it!!

Jessica bueno

love the friendly staff. Jessica is always doing her best to remind people of their rent becoming due or late.

miryam y erika se portaron muy amables m ayudaron a lo q estaba buscando

Jessica and her staff are friendly and keep the grounds clean at all times. I have been renting from this location since January 2013 and they have yet to disappoint me. They make reminder calls if they have not seen me go in to make my payment and if they don't see me in a few days....they will check if everything is ok. I highly recommend this location. Coming from someone who has secret shopped businesses in the past....I give this location 5 stars! They deserve it and so much praise for their hard work and great representation of their company!

Easy access location , great customer service.

Jessica did great. Clean and secure

Laryssa was very helpful with our move in! Great service!

Jessica and Erika are awesome

Muy Buen servicio gracias

I am a student at the University of Dallas and I have been using this Public Storage every summer. Jessica is outstanding and really makes it a point to make sure you have a great experience. The units are simple to rent and payments are easily made online each month. You even get an email or a phone call reminding you to make your payment, helping to avoid those late fees. The facility itself is temperature controlled (air conditioned), well-secured, and easy to navigate, although I do wish you were able to enter the storage yard from Carl Rd.... I recommend this storage facility to my classmates every year.

Thank you for a good service!

Great experience. Helpful and enthusiastic staff made moving easier and more pleasant

Since my wife passed in 2002, I have used Public Storage. When DOT closed down the storage facility in my area due to hwy expansion, I looked for another Public Storage facility and found a well trained staff that gave me the size unit I needed in Dallas. To date I have not been disappointed with their service. Jessica now manages the unit and calls me to advise when the rent is due to keep track of my unit. She is a wonderful employee of Public Storage and very efficient. I know that all the managers I have dealt with over the years have been exemplary employees. Keep up the good work! JJ

Although I was only there a short time, it was perfect. Friendly staff, clean and secure facilities, easy access, great location, and good rates. I looked at several properties before deciding but it was an easy choice. If I need any storage place in the future, this will be my first choice.

Jessica and val are amazing. Property is clean and they are friendly all the time

Best customer service ever from managers Jessica and Valarie. You ladies made the experience great for my family.

Erika is such an awesome employee the hospitality i felt as i entered the store i actually felt so welcomed... I really appriciate her hard work

Jessica and tania were great service

Jessica and tania are awesome

Great customer service!

Best customer service Jessica n tania

Amazing service. Staff member Jessica was very helpful setting up exactly what I needed. Would recommend anyone use the location.

Amazing service, in and out with the confidence I made a great choice! Recommended to visit f

when I first moved in the AC did not work well at all it took about a year for that to get a little better ...but now the lights have been out back at my unit for a long time now and I don't even call because the calls I made about the AC was just a waste of time they fixed it when they got around to it maybe the lighting will be fixed someday ?????

I was broke in 3 times at this public storage and public storage threw my stuff out on the curb while I was still under contract....Do Not rent here!

We needed a place in a hurry and this worked out great I really likes this place. Clean and affordable.

is my first time renting a storage but thanks to Clarissa and Jessica help me find something i need that cost me a fair price ... very good customer service n they make sure i understand everything before i walk out so they made my day thanks for everything ..

Been there for several years. Moved here from another facility and like this one better. Staff is nice and helpful. Area is always clean and the environment is always comfortable .

Well I just rented a 10x10 with this specific facility. It was very clean and very well kept. The staff Jessica and the lady called MOM did very well in informing me how this all works. Its my first time doing storage since I have a trip to Australia. Well so far everything went well for me. I really do hope it continues to go well. The staff took very good care of me and answered all my questions and address my concerns. Thank You for making it soo easy for me to rent in and out quickly.

I have been a customer for almost 10 years and have probably paid around 20K in rent in that time. I put my request in for a move out date of 9/15 on August 6th (via the website) I wanted a paper trail. The website states to contact them to see about a pro-rated amount. I asked this store (1212 airport frwy) to call me with a pro-rated amount. Jump head to 8/13 and still no phone call, so I call the store and was told by an associate that sorry I had to pay the full amount, that if I didn't put the request in between the 1st -6th, I had to pay the full rent (see above when I made request). I told the associate I would be speaking to their manager. I called yesterday 8/14 and the phone just rang and went to voicemail I asked that a manager call me back and resolve this matter or I would be speaking to a DM, as of right now still no call back. I gave more than 30 days notice to move and if being a customer of 9.5 years and paying the amount of rent I have paid doesn't warrant a pro-rated amount for my final month, than your a pathetic excuse for a company. Your customer service is seriously lacking and your upper management will be made aware of it. The proper thing to do for a customer with my history and never paying late would be a pro-rated amount of half my rent. I would be willing to bet that if I was late on my rent, my phone would be ringing. Work on your customer service!!!!!

I just signed up to rent a storage unit from Public Storage at this location. The facility is clean and well-kept. The staff is friendly. The Memorial Day Sale rates that I took advantage of are very competitive. So far, I am very happy about my choice.