Public Storage Self-Storage Units at 1205 North Loop 12, Irving, TX

Goood

The worst rules and regulations I have ever heard of for a storage unit. Also it's like fort know if you happen to forget your gate code

Jacqueline was very helpful, I came in with several questions and all were answered accordingly not to mention she was super nice.

My light in the storage never got fixed, the rent keeps going up, and the app for the gate works only half the time. Walls and lighting need to be 100 when moving in.

Excelente atención al cliente en la recepción en línea, muy amable, te facilitan a una persona que hable español por si lo ocupas! Todo bien 🙂

I had a small issue with one of my rentals but like lightning Ty called me and remedied the situation. He anticipated my needs with cougar like instinct. Walking away from a bad experience feeling made whole is not as common as it used to be. I appreciate everything!

The property manager was very knowledgeable and helpful very nice guy

Alvin is a great property manager and very helpful

The service Alvin provided was outstanding. He asked to help us before we asked him.

GREAT PLACE !!!ALVIN FROM MANAGEMENT WAS AWESOME GREAT CUSTOMER SERVICE!SUPER NICE !SUPER PATIENT AND KNOWLEDGEABLE !!!

Alvin the property manager was very nice and helpful and answered everything we needed to know great customer service!

Slightly confused at the virtual experience at first but just did it and it was actually cool.

Pleased with the fast service, price is affordable.

Alvin was a great help. Thanks Mikes

The pm Alvin was very helpful helping me with my lock 5 star quality

The pm alvin help me to get my move in smooth

The property manager Alvin was very kind and helpful

Great customer service Alvin was really helpful!

I Moved my things into my storage unit today they had great customer service. Alvin made my move in really easy he was super helpful and welcoming, totally would recommend!

This is our 1st time having a storage. Went online got a 5x5 storage. They gave us a QR code to open the main gate and the key inside my storage. Great experience so far. Highly recommend them!!!

Alvin is very helpful. Great location and affordable prices

Alvin helped us out and he was really helpful

Lugar aparentemente limpio pero muy inseguro Las cámaras de vigilancia no trabajan y al momento de rentar supuestamente esta monitoreado 24 por 24 y es mentira Sin embargo si debes pagar el 100% de la renta No importa si entran a rovar en tu storage no importa si las paredes están quebradas si la toma de luz no sirbe La persona que trabaja allí siempre mal humorada no tiene solución para ningún inconveniente Muy mal lugar si necesitas un mal lugar noches estresadas por preocuparte que al día siguiente ya se metieron a rovarte pues este es el lugar indicado recomendado 100% por mal servicio y inseguro

Pesimo storage la persona que trabaja dentro de la propiedad siempre esta molesta Cuando uno llega a rentar espacio lo venden como una instalation monitoreada las 24 horas de dia Las camaras de los pasillos no sirven Solo las cameras de la oficina funcionan Alguien que esta dentro de la propiedad buscando siempre entre el contenedor de basura y pide dinero a quien tenga su espacio alli y si no le dan se molesta comportandose agrecivamente Me negue a darle dinero y al siguiente dia avian entrado a rovar en mi espacio rentado Entraron por un costado por el espacio de a lado que se acababa de vaciar ponen un cello de plástico rompieron ese cello rompieron el sherrok y Entraron a rovar La policia solo viene a llenarte de preguntas como si uno fuera el ladron hasen un reporte te dan el papel y eso fue todo Por parte del storage te imponen aseguranza obligatoria Pero en el momento del reclamo tampoco te ayudan ni reembolsan La persona que trabaja alli no tiene ninguna solution solo se la quita con que va ablar con su supervisor Lugar limpio aparentemente tranquilo Pero sumamente inseguro pesimo pesimo service pesimo personal Y no te areglan nada las Paredes quebradas y te dicen claro que no las ban a areglar Si kieres un lugar inseguro con mal servicio y estar preocupado cada noche estresado porque poaiblemente ya Entraron a rovarte este es el lugar indicado para rentar

In a year that I've been using a storage facility 10x10 original price, $150 a month, this month I had to pay $239 a dramatic rate increase. Several other customers have complained that their property was covered with dust because of the construction there. I mentioned the issue to the manager for explanation was get a tarp if I wanted to get a tarp I would just leave my stuff outside terrible place jack up the prices some more You can't use the dumpster.

Doesn't communicate well

NEVER EVER USE PUBLIC STORAGE. THEY ARE A BAIT AND SWITCH COMPANY. THEY CHANGE THEIR RATES EVERY 3 MONTHS

She reached out to me and make sure everything was okay I do appreciate that

easy, affordable, good customer service!

Muy tranquilo lugar

Great customer service thank you shannon

Thank you Shannon for your help

Thanks to Ty for helping out and Shannon needs a raise for handling irate customers. They made things right and they didn't have to Thanks TY and Shannon.

Good Place

Muy bien! Ty ayuda mucho

There were so nice and helped me put to get a storage. There so helpful

Self serve location, you can use a kiosk machine to complete rental and payments, has a live agent that can assist.

This place has treated me really well. Pash helped me out in one of my most difficult times. She was new to the location but even then she went above and beyond to help me. I can thank her enough. Ill keep my stuff here as long as I need to. Highly recommend. Thank you Pash!

Never answer the phone, everytime I call says to leave a voicemail, no cll back is ever made. No one is ever on site when going to the office to try to get help with issues no one is available

Horrible experience using public storage all the dust got in under from the CLOSED gate. They raised the rate $45 up from what I was already paying. Definitely choosing another storage company, every time I go no one is there to help out

Helping a friend move in to a great place tough traffic at 5pm though

THANK YOU MS. SHANNON for your follow up call. I truly appreciate the time you took to make sure that the account closed correctly. I can not thank you and the company for the sense of relief that after 9 years of being stored away, we DID NOT LOOSE 1 ITEM. I had expected some damage, may be water spots, or something, but other than dust on the furniture, everything was as it should be, since the day we put it in there. GREAT COMPANY AND EMPLOYEES!! Thank you

THANK YOU PUBLIC STORAGE!!!!! In 9 YEARS I have only had one problem and when it was addressed by Anatasia, she immediately rectified the problem. This location was very convenient with easy access to the highway. The premises was always clean, well lit, and very well protected. I had an enjoyable stay and I thank you for helping me keep my great grand parents things safe. There are no words I can say to truly express my thanks. Thank you once again and thank you for your help and assistance at the time of need!! Blessings to Anastasia and Shannon

Both booth and Shannon help us. Thanks

The representative Shannon was extremely helpful and kind at the time of answering every question would give a 6th star if I could

First time using a kiosk, it was fairly easy and efficient.