Public Storage Self-Storage Units at 5615 Westheimer Rd, Houston, TX

Cici was very helpful and professional. Thank you for a great transaction!

Cici was an angel Godsent. Patient, calm, kind , quick, amazing customer service. Too bad I can’t give 10 stars. Thank you Cici ♥️🙏🏼 Happy holidays.

How much notice to give when vacating?

One seems to be at the office.

Great customer service !!!

Erica helped me and my husband sign up for our first ever Storage unit!! She helped us with any questions we had even though a couple of them were obvious (we were tired from work). She was funny as well! We had a great conversation with her and I really appreciated everything she did for us! It would be a pleasure to see her again! 🤩

Erica gave been 10 star customer service was quick fast and very knowledgeable with information Go see her !!!

CiCi is amazing ! She helped me so much and is very professional.

Dominique was so helpful in transferring me to a smaller unit! Thank youuuuu

Very clean place.

Baby I was stressed out needing a unit and CiCi helped me out TREMENDOUSLY, she was very patient and polite...BEST experience hands down 5615 y'all the truth man!!!

I’m here why is it closed when it’s supposed to be open until 5p

Very awesome people

Was assisted 5/27/23 by Thomas at 5615 Westheimer location, he was filling in, came over from his typical San Felipe location. Thomas was great; quick & thourough, wasted no time in navigating through the system to get me squared away. Keep up the great work and positive attitude Thomas!

Absolutely amazing

Recently just signed up for some space there with no issue. Joy was very helpful and worked with me on what exactly I was looking for. I highly recommend this place

The Manager, Cici is ALWAYS so professional, most helpful, detailed oriented, and always kind and helpful. She is an AMAZING problem solver and very attentive. She smiles at customers and gives EXCEPTIONAL Customer Service!

Very polite & cracked me up. Super sweet staff & definitely appreciate them

Joy me atendió perfectamente muy amable y muy profesional dispuesta a ayudar en todo

The most helpful service I’ve received in a long time. Thanks for making my move easy !!!

Cici is the best. She deserves a promotion. Great service and very professional.

I walked in during the young lady having a very stressful moment with another customer. I later found out she is the property manager at the location. Cici remained so calm and helpful with the difficult customer as well as myself. She has awesome customer service and a great deal of patience which is so hard to get from businesses nowadays. Great job Cici! Keep up the great work!

Joy was very nice and helpful with me, Went over everything and explained to me all informations I need, she is great at her job.

CiCi is the best ! She helped me rent my unit and helped me fix a mistake I made. She was so nice and knowledgeable and willing to help. I appreciate her excellent customer service !

The best experience ever with Cici 10 stars

Joy was an absolute pleasure. She helped me with everything I needed, and even suggested Ways for me to do better than I thought. You should give her a raise.

42 storage units broken into in a two day span weeks ago. Still have main gates open! Do not rent here.

I've had a storage unit here for a little over three years. My monthly fee started at $54 and has steadily been raised to $110 for their smallest unit. That was annoying, but it's just how these companies work. What makes me upset is that my unit was broken into three times with absolutely no compensation or attempt to make their site more secure. They have regular break-ins, and because their clients store everything at their own risk, they have no incentive to actually fix the problems. In the last break in, a lot of my personal papers and photos were scattered throughout the hallway.

Willie provided excellent customer service. He was professional and expediant. He was also very transparent. I felt right at home with the service. He adjusted to the circumstances we were in and made the process very smooth.

The only thing that is well secured here are the bathrooms because they keep those locked up well. As for the rest of the property, not so much. A crew busted in and cracked open a ton of units and robbed me of thousands in property. They failed to let me know my unit lock hub was replaced so I can come lock it. Even better, they replaced the hub that uses a lock that only they sell. That's great....except I found out after hours and they have zero customer support after close of business. Seriously, don't bother calling them. So my unit was left unlocked as the hub had no pad lock mount for a personal lock. Mine unit specifically. The other units got proper hubs and could get locked. If there was an ability to give negative stars, I would. I pay a lot of money for the unit and they definitely don't merit half of what they charge.

Joy was so helpful when I went to store 5615. My storage was easily accessible and she greeted me with a smile even with all of my questions. Please ask for Joy for any of your storage needs.

Great customer service from Ms.Sierra and Ms.Susan . They were really a big help .

Sierra is always a delight ,provides excellent customer service every time. Keep up the good job 👏

Sierra provided good customer service, very professional

Oh my goodness! Your employee Joy is aptly named! Not only was she a joy with whom to work, but a joy to the world. And today, as I vacated (or whatever the term is) Tiffany is a jewel—as in the NY jewelry store. She was very helpful. In my case moving house quickly has been a challenge. These ladies, plus your district manager Francisco have made life so much better. Each of the three deserve a pat on the back and maybe a raise. They not only sell storage but they understand the meaning of offering service. Kindest regards Patricia Lind

Shoutout to Tiffany, she was very helpful with my storage reservation. Great experience.

I would definitely recommend this location to Family and Friends, Tiffany and Sierra was very knowledgeable and professional, Keep up the Great work...👍👍👍

Well located, safe and air conditioned; clean and properly maintained although elevators don't work from time to time. Parking on site.

Shoutout to Tiffany this morning for helping us find a cart- it was very helpful to move our boxes efficiently!! She went above and beyond 🌟

Tiffany was very helpful with the whole process start to finish, she definitely got me what I needed in a timely fashion I will definitely recommend this location to friends and family

Very kind stuff and excellent service

I can in Public Storage to see different prices of unit and Latanya was very helpful and polite and knew what she was doing

Sierra provided excellent customer service, very helpful and informative

Angel did a great job helping me find a storage very nice and polite great service !!

Worst storage unit company ive ever dealt with.

Went in to inquire about a unit. Thomas was very helpful and professional in showing me 2 different units, I appreciate all of his help.

A price reduction is need and you should offer senior citizens discounts. It's pricy for monthly rates. This should be taken into immediate consideration (we are struggling).

Thomas was great at assisting me with what I wanted thank you guys for great service keep up the great work

The agent Thomas E. was so helpful and very professional when showing a storage unit to me. I would recommend this public storage to anyone looking for great customer service.

Clean, secure, well managed & great customer service - highly recommended!

I Love this place. They are on it! They are adamant about security and following policies. Cici is amazing and has been on it when I have messed up. Best storage place I have ever rented from. P.s. I am a problem child and Cici deals with me extremely well! Highly recommend!

Received excellent customer service from CiCi

Property Manager Cici took care of my unit set-up in under 5 minutes. She made everything simple and seamless and has wonderful customer service. I’ve done business at other Public Storages but I appreciate this location the most because of her and her team. Thank you!

This office is very clean, and the staff here is great! Cici really knows her stuff, and made sure I left UNDERSTANDING what the process for renting was, so that I had no questions. Keep it up Cici!

Nice, clean and well priced. I had to store some of my things in a unit for the past year. The facility is well maintained, great customer service, cooled and good security. I always felt safe coming in and out to get something or drop something off. If you're looking for a place to rent, I'd recommend this facility. I didn't have any issues. I'd rent from here again if needed.

If I can give a negative thousand stars I would. Let me first start off by saying the customer service is excellent at this facility. The ladies work very hard and are very kind. I went to move my mother into a unit with expensive movers in tow. When we arrived someone else’s lock was on my mothers unit and the office was closed. I had to take off of work a second day, pay double and the movers missed out on two jobs because of this. I requested the district manager contact me and was told that they would. That was almost 2 weeks ago. I understand things happen, but to be a customer with a truck full of furniture, in the rain and no other options…….For that not to be acknowledged? Its flat out disrespectful and unethical. If I had known we would’ve gotten this type of treatment, I would’ve gone somewhere else.

Kaylin was amazing from the moment we walked in. Extremely professional and very sweet. We are sure we made the perfect decision chosing Public Storage. Thank you Kaylin for answering all our questions.

Hat's off to Lisa! Lisa assisted me yesterday in procuring another unit. I needed a second unit close to my first to facilitate sorting and clearing the "stuff" that I have stored. She above and beyond to help me find the perfect unit and was quick and proficient in handling the paperwork, all done with a wonderful smile (albeit masked), a great attitude, and an incredible sense of humor. Thank you, Lisa, for a wonderful experience at Public Storage! Wess

Felt really welcoming coming in explain everything to me with details in love with kaylin service

Reserving a unit online was easy. To complete the process, I chose to stop by the facility, and a friendly, helpful woman assisted with payment and instructions. Very pleased with the whole process.

Wanted to give a shout out to Erica for her excellent customer service and friendly professional demeanor. She always puts the customer first and takes her time listening to all of the concerns. I would highly recommend this facility to all my friends and family as their first option when looking for places to safely keep their belongings. Erica makes the whole process smooth and easy from start to finish and I can't speak highly enough of her. Thank you Erica for all that you do and keep on being amazing, it means more than you could ever imagine.

Incredible experience You shouldn’t consider using anyone else

Nice property! John and Erika were very helpful!

Erika was very friendly and quickly got me registered for my space. Everything went smoothly. Thank you.

Nice place

Very polite front desk ....

Great prices and even better staff -- Erica was incredibly helpful and so personable & friendly. Would absolutely book a unit here again!

John gave excellent customer service and I’m definitely satisfied with my purchase today .

I received excellent service today at public storage. Garland and Erica’s customer service are second to none. I definitely recommend pubic storage. 👍🏽

Jonathan was great! he helped my dad to get a storage space and answer all his questions in spanish. Thank you for the great customer service!

Great customer service Erica was very knowledgeable as well as helpful very upbeat personality

I am so in love with my space thank you Ms.Erica

FAISAL did a great job getting us our units after moving from NY, thank you to the team at Public Storage.

they are amazing customer services thank you very much and i’m very happy

Clean and professionally run. Velencia did a great job of signing us in to our new storage unit and ensured everything was in good condition. Couldn't be happier.

Erika was very friendly and explained everything proficiently and professionally, making my experience acquiring a unit simple and convenient

Excellent customer service 👌🏼

I have housed my things there in a 10X15 for almost one year and they are very helpful each time I visit. They even reduced my rate when I was laid off due to COVID earlier this year. I got an email that the rate was scheduled to go back up a few days ago and called to see what they could do. Chanel just called me to let me know I was approved to keep the lower rate awhile longer. Thanks, Chanel. 10/10 customer service.

They were very nice and friendly. Just recently went to get me a small unit for somethings that were cluttering and I wasn’t ready to give up just yet. Erica was the one who had attended to me and was very helpful, she had amazing costumer service. overall great experience!

Came in to make a payment on my parking space, and Erica made the process easy as usual! She also managed to get my late fee waived, and I am very greatful. This is what customer service is about!

Erica was outstanding, flat out amazing customer service. I don't normally take the time to do reviews, but I wanted to in this case because she deserves the credit for going above and beyond.

CiCi was awesome! Simple process

Cici was great and did an AWESOME JOB!

As always the customer service is exceptional!! Ms.Cici is always smiling and extremely helpful! And it smells great in there!

Betsy is been very helpful to me.Explain every details And she has a good customer service. Im glad I chose this location. Thank you for good service.

Cici was very helpful, very knowledgable, and made everything super easy. Very pleased!

Mrs. CiCi at the front was a wonderful host, very informative, very honest, and helpful. I had a wonderful experience, excellent rates.

Cici was wonderful to work with. She was able to help solve our issues and made it easy to rent a storage unit. Very friendly and easy to understand as well!

Great and friendly service from Cici. Very clean facility. Definitely recommend this location. Thank you so much for assistance.

The storages in the middle of hallways on Fairdale by Richmond; why are they pitch black?! All Florescent bulbs are off and my storage has no light?!! What kind of storage is this?!! No help!!

Dropped in just to purchase some boxes. When I received the greatest customer service at the top of the morning! Thank You Cici!

The store manager ms.cici is a pleasure to meet .she has a great personality and she's very helpful.The store is very neat and clean.

Bad place, the offers climate storage and the a/c never works. So I'm asking how many people didn't know that....I will report to Corporate.

This store is very clean and all the employees are very helpful ! I would recommend this location any day !

The property manger is very nice and friendly she’s such a great fit for the store!

It was a great pleasure to meet the new property manager Ms.Cici she was very patient with me explained everything to me in great detail! This was one of my EASIEST rentals ever! I will recommend this location!

One of the storage unit leaked water down onto my furnitures.

Top quality professional services at competitive rates very helpful staff

Freight elevator broken

Great Customer Service!!!

The customer service here is terrible. After finding out our movers could deliver early, we contacted Public Storage to see if we could move up our start date (which there was availability for). We were referred to change it online. However, the online account was not user friendly or malfunctioning. We were then referred to an online support phone number who referred us back to the office at the Public storage. Basically, the run around. Thinking it would make it easier to talk in person, I went the office to speak with Betsy a sales representative. She was incredibly rude. Again, referring us to the online account to make the change. I explained we were having difficulty with the account. She then offered to provide me with a copy of the confirmation email with the link to the online account 3 times. I then asked how we could cancel the reservation completely. She told me to have my boyfriend call and cancel the reservation since it was done in his name. He called and was told to go to his online account to cancel the reservation.. Long story short, unless you prefer to get the run around I would not recommend this place. I went down the road to Cube Smart on Richmond and was out in 10 minutes. No problems and nicer facility too. Good luck

Mahesh was amazing! Extremely helpful, personable and accommodating to our needs.

Perfect experience!!! Amelia made my inconvenient forced displacement from the Gulfton location such a pleasant experience. Had I known this type of customer service existed at this location, I would have transferred to this location a loooooong time ago.

Easy sign up process, good rates - booked online. Unit was ready and waiting for us upon arrival. Front desk staff was helpful and efficient. Very positive experience.

Omg Erica is soooooooo sweet, her customer service skills are ON POINT !!!!!! I loveeeeeeee her , she makes renting there AMAZINGGGGG !!!! I look forward to see her EVERYTIME I key my passcode in to enter hahahahah she’s adorable , inside and out !!!

Mr. Mahesh did a very good job, easy check in process, good induction of the place the place. I liked the place, , the place is very clean and organized, if you are looking for a storage unit, I recommend you this place.

Betsy was marvelous! She took us step-by-step & gave us an informative tour!

Janesha was extremely helpful and very friendly. 10/10 customer service!

Great service from the property manager Faisal, I do recommend that location to everyone that is in need for storage space.

Faisal is really helpful and welcome when we get to the office and show us around. Definitely come to here to get your storage

I came to get a storage , Jenesha was really helpful. This place is really clean and nice. Convenient. I highly recommend.

Great check in, Joy was very helpful in showing units and made sure I got taken care of from start to finish!

The black lady here is the nicest person I met over here really try to help you !!!!❤

Faisal was helpful and pleasant

Faisal was really helpful giving me a good deal really patient. He found me a location unit next to the one I had previously

Jenesha was amazing and so helpful! She was very informative about all the questions I had. And the first month is only $1!! Thank you jenesha you were great!!

Faisal was a huge help in the entire process. He made everything fast and easy to understand. Definitely would recommend.

Faisal was quick and offered great products. Got me set up and out the door in 15 minutes. Thank you!

Faisal - great service!

Faisal - great salesman but lacks in customer service. My unit got broken into and he could not find out who broke into my unit WITH the security cameras already in place. Been given a lot of runaround treatment regarding the theft of my property!

Clean and tidy even with construction happening. Lots of new security upgrades. And Joy was a joy to work with

Very nice facility! Very clean. Manager/Owner was very nice and polite.

Jenesha was amazing great customer service and very detailed quick and kind !! Faisal is also amazing he was very informative and he is absolutely great at what he does and his personality is great

Great help by Faisal highly recommend this location

Excellent ease with online Reservations. Bests prices. Have everything needed as far as boxes and other packing materials. Courtious and beyond with help both over the Phone and especially from Faisal upon checkin. He walked me around and showed me ever detail of the process. Greatly appreciated!

Fail is very helpful & good deal

Very clean facility. Nice friendly staff.

Faisal did a wonderful job helping me find the best unit. Had to transfer units he made it extremely easy and gave a great rate. Facility is very clean and i am happy to do business here.

Buen lugar..gente muy amable

Faisal was very helpful, attentive and organized. He showed me around and helped me choose a storage unit. The place is very clean and organized. I would highly recommend seeing Faisal and storing here

Great experience renting at this property. James was extremely helpful and accommodating. Joy was also very pleasant. Both exhibited exemplary customer service.

Really friendly staff great customer service by Faisal always helpful

Nice and helpful staff. Manager Faisal is great.

Faisal store manager was really helpful in showing different storage units and explaining the sign in process

So far very helpful, clean. Faisal is the best

Mahesh is very helpful and knowledgeable. The management and associate team at this location provide exemplary customer service.

Great service by Faisal and helpful staff.

Joy and mahish have been wonderful here for me while I’ve been coming here. Super friendly and helpful!! They have also gone above and beyond expectation and they will be the one bringing repeated customers in. Betsy and James were not friendly and helpful at all.

Friendly s taff good rstes. Faisal is ver y helpful

Faisal offered great customers service

Faisal provided fine service was very efficient good rates. Highly recommend.

This location is my favorite public storage facility! I really appreciate all of the helpfulness from Faisal and the rest of the staff! Thank you!

Great location. Betsy was awesome in making my storage process easy as possible and quick.

James helped me get a last minute storage and was so accommodating for me being so last minute will rent a unit again from him, Thank you!!

Got great experience with great customer service by Faisal. Good prices.

These guys are the best. Joy was amazing.

I am a customer for 19 years. This the best location by far.

Joy and Faisal are amazing please utilize

Faisal is very polite and very nice!!

Great service! Thank you Faisal and Joy!

Really like this place a lot. They really treat people the right way. Faisal was amazing.

Faisal is always very helpful. Good customer service.

Jenesha was super helpful! Great experience!

James was excellent during checkout - very nice man. Storage unit was clean and items were clean and dust free when I emptied the unit.

Faisal did a great job and did me a great favor expert at his field.

Jenesha - awesome service and happy to help!

Faisal was very nice and was super fast with getting me checked in. Definitely recommend.

The staff at this location were extremely helpful and professional in assisting me with my storage needs. The location is secure, well lit, easy to access - you feel safe going after hours or on a weekend with there are no other people around. Would highly recommend this location.

Great customer service...faisal was very polite to me

Faisal was great! Very helpful. Perfect customer service.

Faisal was a great help to us when unloading our things today! Thanks!

Doors are never unlocked during business hours. Poor customer service.

Faisal was very nice and helpful! Good place!

I just wanted to give a thanks to Mr. Faisal for his assistant with my storage unit at the Westheimer location... He's always very helpful and ready offer his assistant above and beyond employee...I recommend this location for any of your storages.

Committed to security and great customer service. Faisel at the front desk was very helpful.

This Public Storage is fantastic! The staff there are very professional. The location is conveniently located in Galleria area and it is very clean. I highly recommend it. Employee Faisal and Jenesha both are very knowledgable, professional and kind. Each time I'e gone in they are always helpful and professional.

Very efficient and friendly place!

These guys are awesome. Faisal is the man. He’ll make you feel like you matter! I fully recommend these guys for your storage needs!

New management. Faisal is great and has great ideas. Lots of improvements.

Faisal is super polite! Place is clean. Easy in and out!

Everything went perfect. Thank you for your service Faisal.

Great service! Faisal is good staff!!!

Great service!

Imedla caught everyone off guard. A few of us pulled over and Faisal (Manager) was extremely nice enough to let us in to use the restroom, stretch our legs and chat. If that's not Houstonian manager material, I don't know what is.

Major Security Concerns; Premise Liability factor due to burglar, vandalism and theft of secured property. The property was burglarized and all items stolen under the supervision of the property management. The property has lack of security for safe storage of personal items, the property is liable for burglary and vandalism due to negligence of security within the property. I recommend choosing a more secure facility to store your personal items.

Great service very friendly staff... working with Faisal is perfect.

Stellar service. I always use Public Storage. You should too!

Faisal gave us great service

Faisal provided excellent customer service. He was extremely informative and very helpful when I came in to make the payment on my unit. Very cheerful and positive attitude.

Great service and great storages!

Smug. Unhelpful. Overpriced. Untruthful. It seems that some staff go out of their way to be unpleasant. Unfortunate. Go to Pbublic Storage on Gulfton, MUCH lower pricing, MUCH better people to deal with, and MUCH easier ingress and egress.

Son una bil vasura la persona que atiende en la rresepcion es un rrasista aun siendo ella de color deseo que se arte ese baño que tiene yaque lo nego aun grupo de empliados que estavamos travajando

Jenesha was very very helpful with all my question n everything I needed!!!! Great service !!!!thanks for everything you helped me in everything you are the best thank you so much !!!

I stored my property here for 2 1/2yrs. This was one of the best storage places I’ve used. I lived in another state and had no worries. The flood came and this location is safe from the high waters. If I wasn’t moving into my new house, I’d keep this storage forever. Thank you for your service, Faisal and the Galleria Public Storage team!!!

Faisal was very nice and explained everything completely. I recommend u go see him.

Faisal was great. Fast and efficient

Fantastic service great storage space! Faisal is absolutely amazing and got me a great discounted rate on my storage. I recommend this location to everyone, it’s well kept and well serviced and centrally locates.

Jenesha was very helpful in getting me setup with my new unit. Highly recommend!

Faisal has been such a nice person. Help much appreciated above amd beyond ++

Great job Faisal

I had a great experience with our helper Faisal today, he was great and helped me through the whole process of locking in a good deal for my storage unit. Great location too.

Great customer service by Jenesha!

Faisal was great! He was so quick and efficient!

Faisal provides outstanding customer service, highly recommend!

Faisal

Clean, convenient location. Faisal is extremely knowledgeable and helpful. Highly recommended. Keep up the good work.

Faisal is awesome great service!

Faisal was very informative and helped a lot

Jenesha great service!!!!!

Jenesha was the absolute best!!!!!!

Very good service and Faisal was so helpful. Good storage location..

Best best best service by Faisal ... fantastic experience and help really appreciate it.

The best location of Public Storage awesome service by Faisal... rates and environment is the best and facility is clean.

Faisal was very helpful and thorough!

Faisal is extremely helpful. pleasant move in experience. good location, helpful staff. recommended.

Jenesha was so great and showed us the unit that was perfect for us! Thanks girl!

Faisal was very helpful. Came and made a payment. He knows what he's doing very informative

Faisal provides great customer service and always there to help and guide 7 stars

Good service and helpful staff.

Jenesha was very helpful.

Faisal was fantastic, easy and quick, great location. Rates are extremely competitive. Good early move-in hours!! Very satisfied.

Thank you so much for the amazing service, Faisal! If you’re looking to book, you cannot miss their amazing rates and it is air conditioned! ❄️

Faisal was super helpful and knowledgeble. In and out in no time!

Jenesha was great and helped through the process. She went above and beyond to accommodate my requests.

Great help finding a storage unit at a special price.

Faisal was very nice to deal with. Well informed

Great convenient location and great customer service by Faisal!

Faisal was so helpful...making some very good suggestions for ways to protect my items. The rates are fabulous right now. Half off for as long as I keep the space. Thanks for all the help.

Janesha was extremely knowledgeable and helpful getting me into a unit quickly.

Jamail was so helpful very kind and sweet young lady who was more then helpful. I will always us this place to store items. Thankyou so much Jamal for all your hard work!!

Place was okay until they started going up on there prices.

Jenesha was extremely professional and courteous. I enjoyed working with her. No pressure. No hassle!

Faisal was great. He made it very easy.

Jenesha was a wonderful help in getting my storage today. Would recommend this location for all your storage needs!

Great service, Faisal provided everything with precise details and all questions answered. Awesome rates. Happy customer!

Very nice service and helpful by mr faisal the best

Faisal was most helpful and provided excellent customer service. Great attention to detail and I feel safe and secure using this storage facility

Amazing service jeneshab is the best! 👍

Excellent customer service by Faisal very friendly ... clean ... and helpful staff

Great service by Faisal

Faisal was great! We rented right away and feel secure about leaving small items here!

Faisal was very helpful in getting us set up with out storage unit, and was very kind and honest with us. Quick set up!

Faisal was excellent manager; helped every step of the way to make sure I got the best unit for my situation.

Latoya was very professional, efficient Agnes super friendly. Great job of explaining all rules and options. I would recommend PS based totally on my experience with her. KUDOS LaToya!

Jenesha was my property manager today and gave me a 5 star tour. She was very polite and very patience. She also gave recommendations on what I could use for my storage and advise me on what I could and could not do.

Brenton was excelkent 😁😁😁

amazing client service! thank you!

Clyntia was great with her help!

Clyntia Cici was so helpful and fast even though I was stressed from the long move. Rick

Faisal gives great services. After 9 months of using a 10x10. I downsized to a 5 x 10 and saved almost $100 a month. The service here is quick and easy. Thanks.

Beware! I have leased for 4 months via online with great price (have leased there prior over 5 years off an on). Please know the management has changed and the phone number (now voicemail states 26700 A Direct or something strange?!) They emailed me today (last day of month) they are upping my small unit on top floor (cheaper) to $100. Allows me no time to move - and he states if I don't move out today Ihave to pay $100. Thanks for the advance notice!

Awesome Faisal Customer service!!!!

Very helpful and nice

Great service. Manager Mr. Faisal made it very easy and was super helpfu.

Faisal was very helpful and knowledgable. I recommend him and the storage place as well

Very friendly, easy access to the facility and clean. Checking in and out was very easy.

Great service by Faisal... thanks

Great customer service

Cayla is very nice and helpful and this storage is in the best location on Westheimer. I would highly suggest this Storage.

Faisal was very professional and customer service oriented I had great experience he went and walked to my units without me getting lost will definitely do business at this location, will recommend to my business partners, relatives and friends

Brenton was amazing and extremely knowledgeable and helpful! The best service I have received here! He is a keeper!

Manager Faisal is very helpful. Great location and rates. Highly recommend this location.

Service is great @ this location , most employees there r friendly specially FAYSAL @ front desk was very helpful today with my issue and could solve with no time

Cayla has excellent customer service. Will not be disappointed.

Awesome service by Faisal!!!

Great service and thanks to Mr Faisal for setting my storage

Great friendly staff, excellent service by Faisal. Great location great deals.

Great service by Faisal. Got a great deal today. Highly recommend this location

Very good and professional. Faisal found me the pêrfect space. High ly recommend

FAST service. FRIENDLY workers. Love coming in just to speak to them behind the counter

GREAT service. Brenton was able to help me downsize my unit, he was fast & has so much personality. With customer service like that I'd recommend everyone who is looking for storage to store here!

Faisal provided great customer service.. was very informative and helpful.. would definitely recommend my friend and family to this storage company.

Great place and great staff.

Brenton was very helpful and got us the perfect storage space for out needs

I've done all of my storage business at this location and it's been great every time!

Brenton was very nice. He made sure I got the help I needed. Also the environment was welcoming and clean.

I have rented climate controlled large units from here on and off over the last four years for two different moves. The manager recently resolved an issue for us and is very friendly and customer focused. Highly recommended.

Brenton was so much help! Nice & clean space!

Clean and roomy.

Brenton was very helpful, and elaborated on certain details that required my immediate attention. I experienced great, and patient customer service.

Mr Mahesh, an employee of yours, has been very considerate and patient in assisting me when I need help. I look forward to seeing him every time I go to my storage. He has a positive attitude when he greets you at the door. He is a good man and a gentleman.

GREAT service! Brenton & Cayla helped me out so much today, very kind & helpful young folks over there.

Good job Mahesh

great experience and help with Mr.Mahesh

Great service by Mahesh!

Mahesh has helped me for 15 years. Helpful and pleasant.

Mahesh was very professional and friendly when assisting with questions and ordering supplies.

Mahesh is a very nice guy and he along with his colleague assisted me in a positive way and helped me in finding the unit in a convenient way. I recommend this location of Public Storage to all.

The lady in the front told me she will give me second key while I move out and when I was ready to move out, she said she don't remember anything and she didnt said that. How can those people forget these thinks while they do the same work on daily basis. I dont care about the lock and key, but am disappointed with their irresponsibility and low memory.

Great customer service from Alex and Mahesh!

Mahesh assisted me and made the process seamless. He was extremely attentive and helpful. There were no price discrepancies and he was very patient and friendly. I enjoyed my experience at this location.

GREAT STORAGE, PRICEY, THEY RAISE OR DOUBLE THE BY HALF,

Mahesh is the man here!!! If I ever have problems or questions he's always there ready to help. Units are very clean, has great lighting for the late night visits. I always feel safe and welcomed.

Wonderfully run! Alex was especially helpful and knowledgeable and made the experience very easy!

I was helped by Alexandra and she answered all my questions, showed me the storage space and was courteous and professional. Great help all the way around...

Came to make payment. Antonyshia was awesome

My storage unit was burglarized. And in return i got a police report and a sheet of paper with directions to file a claim. This is after 2years of rental of over 200.00 monthly and my rent went up 50.00 . I was also told i had to drive from Dallas to come replace my locks because they weren't responsible for that.???????

Facts: Mahesh by far provided the best customer service that I have ever received in my life. I walked out literally wanting to work there for him. Company is lucky to have him.

Alexandra was a delight. She was extremely friendly and a joy to talk to while going through the process. Thoroughly enjoyed my time with her.

Great customer service very nice staff

Mr. Mahesh was very cordial, always with a smile. I like the property, very convenient access. Only one time, one of the elevators was not working but it was fixed fast. In general good experience .

Mahesh was very nice and gave us great moving tips. Great guy and clean facility!

Mahesh did an awesome job assisting us rent a storage unit. He is extremely kind and helpful!

Mahesh it is very attentive with his customers, he is always ready to make you smile and accommodate you in any request you have. The facility is always clean, but it needs some maintenance. The entry door has been broken for a very long time, I do not know if it has been fixed since the last tome I visited, back in late January.

Great servlce Mahesh!

Jessica was great. She really helped me choose the right unit for me and walked me through the whole process.

Mahesh is simply superb. Excellent customer service. I moved my stuff yesterday and it was a very pleasant experience. Highly recommend this location

Elevator doesn't always work but it seems safe and secure

The lady who works there was very professional. I believe her name was Jessica Jefferson. Pricing of my storage is very reasonable.

Super friendly and helpful! They have a freight elevator to help and dollys Tashae was really helpful and nice. Quick and easy to set up and get moved in.

I love this storage location! Mahesh was so nice, friendly and gave great customer service! Everyone should use the storage if you are near the Galleria. Have a good day!

Employees, particularly Mahesh, are very helpful and nice! The storage units are nothing special but hey they're storage units. The building is pretty clean and well maintained. Four instead of five stars because the responsiveness to the front gate being broken now 3+ months is a bit disappointing. With the front gate broken, you need to go up ~four stairs with anything you are bringing in which is pretty annoying for a storage place.

All The Employees Have Great Attitudes Every time I Come Into This Store! I Needed Extra Boxes To Help Store My Personal Belongings And They Assisted In Every Aspect! Good Lookin PS 💯☝🏾

This Location Has Great Customer Service!! I Was Politely Helped By The Associates At the Front Desk With Everything Needed Including My Storage!! Thanks Again 😁

Thanks for your always welcoming attitude. You have been doing a great job there. Special thanks to Mr. Mahesh for his kindness and support to the Consulate General of the Bolivarian Republic of Venezuela in Houston.

Great location and friendly staff. Mahesh has been so helpful every time we come to our storage he goes out of his way to make things more convenient for us to move things in and out. Plus the storage units are very clean and secure!

I recommend this storage

Mahesh was so kind to help me navigate through a difficult situation as Power of Attorney for someone with dementia. If I ever need storage I will go straight to Mahesh. Every time I was there he inquired about his renter and was genuinely concerned about him which was very encouraging to me. I see him being gracious to everyone who he comes in contact with. I would highly recommend Public Storage at 5615 Westheimer. I really feel now that Mahesh is my friend.

Cayla was great help!

Mahesh, the manager is courteous, helpful, and goes out of his way to assist in any way. He is a valuable asset to Public Storage.

Great facility, fairly easy to get in and out of. Elevator access makes it easy to get right to the units. Staff is friendly. Mahesh checked me out very quickly.

Dollys were locked up and we couldn't use them. We got locked inside the parking lot after 9. Took 45 minutes to get out. Had no number to call the property owner.

We had a great experience thanks to Mahesh's knowledge and help!

Amelia was courteous and the process was fast. Can't get much better than that. EDIT: Vacating was painless and easy. Leaving because I have a personal warehouse now, but never had an issue with the place. Thanks Mahesh!

Latoya was great!

Excellent customer service. Maesh at the front desk was very helpful and arranged the perfect storage for me.

I think this was the best experience I have had from anywhere in a long time. Mahesh is the most professional guy that i have met in ages as well. He knew what he was selling and knew exactly everything you might need by just asking a few questions. I understand Customer Service and this business has it well done. Thanks again for your help.

Had a great experience here. I got a great rate and the customer service was very helpful and professional. Mahesh was especially kind!

Mr Mahesh was so kind and helpful thank you so much for the great service

The lady Latoya was a big help finding the right size boxes I needed to use on the airplane Bravo toya

Thank you Mahesh for your friendliness and making this process so easy.

Very helpful staff great customer service!!

Great customer service - Amelia is awesome!

I had a great experience with Mahesh. He was very helpful and catered exactly to what I needed.

Amelia was excellent. Very professional and knowledgable. She was friendly and took the time to discussed our concerns. The facility is in a great location, easy access and clean.

Amelia and Latoya were the best help you could you ask to have!! I give em a 10!!

Amelia Francis is all I have to say about this location.... Polite, professional, knows her stuff, and yet no nonsense.... She is awesome....

Customer service was very welcoming .. the Ladies was very helpful .. and really enjoyed my visit with them!!

I've called 3 times and no one has answered the phone! What kind of customer service is that?!

Mitch and Alexandra were outstanding and very helpful. They gave me good advice for the real world

Amelia had the best service !!!!! Go see her she will take care of you!

Amelia was very helpful, & her customer service was awesome...

Mahesh and Amelia are very good people and have great customer service since I been storing here. The place is very clean and would recommend anyone to store here!

Signed up with Alexandra and Amelia they were very friendly and professional!

Mahesh was a lovely manager and we had a great time storing our memories here. Will come back! Thank you

Very helpful and friendly staff! I highly recommend this storage facility to anyone in the area.

Thank you Amelia!!! You are awesome!!!

Great place and Amelia made it better. Very friendly and considering staff. Most importantly safe.

I had a storage unit here for a little more than 2 years. No problems. Mahesh was really helpful checking me out. Would definitely use this place again. Thanks for the great work.