Public Storage Self-Storage Units at 6615 S Gessner Drive, Houston, TX

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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
-
5'x5'Online only price$ 21/moSmall 5'x5'- Inside unit
- 1st Floor
$ 21/mo $27Best Price Label -
5'x5'Online only price$ 21/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 21/mo $27Best Price Label -
5'x5'Online only price$ 21/moSmall 5'x5'- Outside unit
- Drive-up access
$ 21/mo $28Best Price Label -
5'x7'Online only price$ 24/moSmall 5'x7'- Inside unit
- 1st Floor
$ 24/mo $31Best Price Label -
4'x12'Online only price$ 32/moSmall 4'x12'- Upstairs/stairs
$ 32/mo $43Best Price Label -
4'x12'Online only price$ 34/moSmall 4'x12'- Climate Controlled
- Upstairs/elevator
$ 34/mo $45Best Price Label1 unit left! -
5'x10'Online only price$ 36/moSmall 5'x10'- Inside unit
- 1st Floor
$ 36/mo $48Best Price Label -
6'x12'Online only price$ 36/moMedium 6'x12'- Upstairs/stairs
$ 36/mo $48Best Price Label -
5'x10'Online only price$ 41/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 41/mo $54Best Price Label -
10'x10'Online only price$ 47/moMedium 10'x10'- Inside unit
- 1st Floor
$ 47/mo $62Best Price Label -
6'x12'Online only price$ 49/moMedium 6'x12'- Climate Controlled
- Upstairs/elevator
$ 49/mo $65Best Price Label -
7'x10'Online only price$ 51/moMedium 7'x10'- Inside unit
- 1st Floor
$ 51/mo $68Best Price Label -
8'x12'Online only price$ 52/moMedium 8'x12'- Upstairs/stairs
$ 52/mo $70Best Price Label -
5'x15'Online only price$ 53/moMedium 5'x15'- Inside unit
- 1st Floor
$ 53/mo $70Best Price Label -
10'x10'Online only price$ 78/moMedium 10'x10'- Outside unit
- Drive-up access
$ 78/mo $103Best Price Label -
10'x10'Online only price$ 82/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 82/mo $109Best Price Label -
10'x15'Online only price$ 109/moLarge 10'x15'- Outside unit
- Drive-up access
$ 109/mo $145Best Price Label -
10'x17'Online only price$ 123/moLarge 10'x17'- Outside unit
- Drive-up access
$ 123/mo $163Best Price Label -
10'x20'Online only price$ 127/moLarge 10'x20'- Outside unit
- Drive-up access
$ 127/mo $170Best Price Label -
10'x30'Online only price$ 138/moLarge 10'x30'- Outside unit
- Drive-up access
$ 138/mo $183Best Price Label -
12'x20'Online only price$ 138/moLarge 12'x20'- Outside unit
- Drive-up access
$ 138/mo $184Best Price Label -
10'x25'Online only price$ 142/moLarge 10'x25'- Outside unit
- Drive-up access
$ 142/mo $190Best Price Label -
15'x20'Online only price$ 155/moLarge 15'x20'- Outside unit
- Drive-up access
$ 155/mo $206Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Houston
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Southwest Houston Self Storage Near Chinatown, Westwood
This Public Storage in southwest Houston is located on the east side of Gessner Road between Bellaire Boulevard and Harwin Drive.
The facility offers cheap self storage units in a wide range of sizes. Customers can choose from indoor storage units with interior hallway access, or outdoor storage units with drive-up access. Some units also feature a climate-control option, and a manager lives on site at the property for additional customer service.
A 5x5 or 5x10 unit is a great place to store sporting equipment or pool gear year-round for trips back and forth from Sharpstown Community Center during the summer.
Local businesses in Westwood, Westchase and Briar Forest can use a 10x10 unit to free up some much needed space in the workplace. Families in Chinatown and the surrounding area can use a 10x30 unit to store everything in one place during a move or remodel.
With easy access from Beltway 8, Interstate 69 and the Westpark Tollway, this Public Storage is a convenient location, open 7 days a week, with affordable self storage options serving the southwest Houston community.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 517)
Ms. Rachel is the one that keeps this place running. This is the best one because of her. Thank you Ms. Rachel!
Rachel excellent person helped me in what I needed, good service asus costumers😇👍👍
Es un mal lugar,no renten ahí.
Rachel gave me a good service, she was very kind and professional
Rachel did a wonderful job helping me get a unit
Rachel gave great service.
Rachel good helper nice person 🤩
Never going there again!!!!
Staff won’t give you the keys to your storage unit till you give them a good review on Google. Sell you a unit at 80 for example and then the next month onward it goes to 120
The old lady Rachel is RUDE !! If you want great customer service , go else where !
Best Customerservice I ever had with Public storage. THANKS SHARLAE
Worst customer service!, i will not recommend nobody she was rude, resign to have my dad’s ID and she looks like she was in a rush when she attended us for information
Rachel a very sweet, polite and attentive person. Love her and this location!
I have been getting storage units all around Houston for the past year due to my business and this one is by far one of my favorites mostly because Ms. Rachel the property manager is one of the most sweetest and most helpful human beings we have ever met. God Bless her we will definitely be coming back aswell as recommending this property because of her. Ms.Rachel deserves a huge raise.
Rachel provided great service.
Please dont rent here al 5 stars are paid fake reviews, rudest customer service ever
Rachel was amazing with the services.
They have been very good with us
I came to this location today and one of the employees name Sadiamond she was very helpful she help me with getting enough boxes that I need for moving she was also patience with me in picking the size and also respectful I left out as a satisfied customer
The employees are very kind and helpful....
Horrible Service Rude Don’t answer the phone Don’t return calls Take their time to do everything, if I could give 0 stars I would.
Thank you Rachel for always willing to help me out. Great customer service.
This has got to be the worst PS there is. Have never met ladies with such attitudes in my life. When you get your gate code memorize it. Cause if you have to get them off of FB in the office you'll wish you would have.
Llame hoy a servicio al cliente porque no me funciona la aplicación para poder abrir el portón desde el carro pero obtuve mal servicio al cliente lo pero la persona que me atendió por teléfono mal humorada no tenemos bodega de gratis estamos pagando cada mes y no es poco lo que se paga lo pero no les doy un cero estrella porque no se puede 😡
I make my payments here for a long time and Rachel always take good care of me and I truly appreciate her for always being caring and courteous ♥️
Rachel gave the best service EVER .. THANKS 😊
I've had a Public Storage unit for close to 10 years. Not only is the facility well-kept, but I can honestly say that Ms. Rachel, the manager at the Gessner @ Bellaire location exemplifies professionalism at every level even when it comes to customer care, which is a rare quality.
Me gusta mucho excelente se los recomiendo
Rachel
Rachel implemented awesome customer service as she went the extra mile to ensure my request was met as I transferred out of the unit. She has also assisted me on other occasions and was always friendly, professional, and knowledgeable.
Chasity was excellent
Chasity helped me with my payment and is kind and helpful
Chasity
The lady working on this Storage facility is the rudest person I’ve ever come across. She simply, did not want to rent space to me, although I have the reservation over the phone with a representative who was greatly helpful. If I was from Houston, I would think she have previous issues with me, but this was my very first day in Houston. I needed the space so badly, therefore, I went ahead and rented, otherwise, I would have shopped somewhere else. Absolutely, the most terrible customer service and the most terrible attitude. She deserves no stars.
Charity helped me out with my auction
Rachel really helped me alot with a customer on her off day !!! Thank you so much
Chasity awesome
Great customer service. Very friendly. Nice smile
Rachel is so patient and willing to help. She walked me through each process of setting up my storage unit. Thanks Rachel such AWESOME help.
Chasity was great! She even helped me with my rent issues which I really needed.
Chasity was really informative and helpful and provided great and quality customer service
Chasity was extremely helpful and professional! I would use this Public Storage again and definitely recommend to family and friends!
Rachel helped me and gave great service.
Rachel took care of us👍
Rachel was great ❤️ had a pleasant move in/out experience
Rachel gave excelente service.
GREAT GREAT Customer service by Terrika(Hope I spelled it right) you can tell she likes what she is doing! 😁 Also their prices are super affordable!! Highly recommend this place!
Rachel was great help. I appreciate her great attitude on this moving crazy day!
Rachel was very helpful. She was exceptional in explaining all the directions and getting me checked in fast.
Chasity is very bubbly and has great customer service
Buen lugar para guardar cosas good place to store things
Great service Rachel!!!! Thank you!!!
Rachel game a good service today
Rachel always give great service and helps me with all my storage needs.
Nunca he tenido problemas con mis pertenencias,en este lugar.
Second time moving in to this location. Stuff is always very sweet and helpful. Hopefully my second stay will go as well as my first one
Have been coming to this storage for years and Rachel has always gave great service with a smile.
My mom rented here and Rachel helped us. She was very friendly. She answered all our questions about the property security which is one of the reasons we rented. Thanks
Rachel I love it here very good service
Rachel was so nice and helpful. She made the experience terrific!
Ms. Rachel at the Gessner/Bellaire location was Quick and informational.. She made sure i saw the unit,got my locks and insurance !!!! I was also made aware of the app to access the gate and autopay.
Rachel gave me great service today.
Excellent
the service is too bad and the charges are like these people want me to disrespect this company I have been renting with them for several years but it is already the worst and the lady with brown skin is too rude
How big are units? How much for 1 month rental?
I rented online for a climate controlled inside unit. I've always used Public storage. But, my God I'm moving out. Haven't met management but this is the worst most scariest, inside unit building I've ever seen in my life. It look like a prison in a 3rd world country. Like a dungeon. Couldn't believe they even owned or would rent those out. There was rat droppings and all. I'm still in shock. Definitely moving out don't feel safe even with a man with me. Should be used for a scary movie.
Great service got in and out, not too many question. Rachel made my experience very pleasant and informed me of everything I needed to know. Thank you.
DO NOT TRUST THESE REVIEWS. They solicit people to put a review whether standing in front of them in the office. I suppose that's the only way that they can get a good review.I have no idea how they swindled people into posting 5 star reviews. I have had the misfortune of dealing with this location for the last 5 years since it is the closest one to my house. I have had horrible customer service issues with the front office. I want to access the storage unit that I pay for every month only to see a sign on the gate stating that they have decided to restrict gate access hours announced to me. And if I want to enter the property that I pay for from 6:30 in the morning to 9:00 a.m. or after 5:00 p.m. to 9:00 p.m. I must call a 1 800 number and wait on hold Set alarm someone to access me into the gate to enter as well as exit. This is a breach of the contract that I signed. This Company has monopolised most storage is in the Houston area. I sincerely regret having to deal with these people. I will be looking for an exit plan in short order.
So far so good. 1st visit here.
Rachel was very knowledgeable and kind
Danielle, Was a really amazing help with me with my process. It was very much fast 💨 .
Very pleasant experience with public storage official, overall happy with my decision. Would definitely recommend, thank you ladies
Buenos precios $
Rachel was very nice and helpful
Rachel she give me a good service today , she really
Shioban was wonderful. She was extremely helpful and patient with me. She answered all my questions and gave top quality customer service.
Great customer service definitely recommend Shioban , she is sweet and patient also understanding. She made me feel Welcomed!
I love this location When you book a reservation they indeed follow up with you which is a plus if you're serious about moving your things urgently. They'll even assist with accommodating any reservation changes. -- Ms. Cheryl was so helpful she really made our experience such a smooth breeze. The prices for the units were very feasible, & you don't have to worry about your things being stolen here-- their gates are fully operative, and secure. 🔐 Its kind of a small location so due to the pandemic (Covid-19) only one customer is allowed at a time. 📢 Units are very clean-- Five stars for customer services alone ... They're awesome! 😊🎆
Puedo sentirme cnfiable en la seguridad que me puedan brindar gracias
Hola son seguras las claves que pueda uno sentir que están seguras las pertenensias en su store.y que no pueda poner en peligro que pueda abre vandalismo en la propiedad i uno sen tirse q estamos en buenas manos .
Hola al cuanto tiempo uno puede perder sus pertenencias y cuántos días de antisipasion le notifican a uno q está por perder sus pertenencia .
Hola pueden subastar las pertenencias del costomer y no notificarle q a perdido sus pertenencia o cuánto tiempo le mandan oledan aunó la notificación dela situación que puede pasar .
Que oportunidad le dan al costomer si no paga el mes i dise que le den la oportunidad de pagarlos dos mes juntos se podría. En una situación
All of these fake reviews make me sick. Multiple units including mine were broken into several times by the staff. There is no reason to repetitively close the unit and make it look normal after it was ransacked if it was a common theft. They used a tool to open the locks and enter the unit whenever they wanted. No calls from any corporate management after multiple requests from these "2 ladies" mentioned in these fake reviews. I currently have evidence and am working to prosecute everyone involved at this location. Please beware!!!
Airsha she was really nice best costumer service
Aiesha is the best!!!
Me atendió la señorita Dina G. Quedé muy satisfecho con su profesionalidad y servicio. Me explico cada detalle del funcionamiento del Storage y le agradezco su atención. Muchas gracias. Eduardo T.
Dina is friendly fast and very professional I couldn’t ask for better service from anyone else
Very good service
dina and sierra showed amazing customer service with helping me be able to fulfill all my needs. they are super informative and welcoming, greeted me with a smile. definitely recommend.
Excelente experiencia .buen trato lo recomiendo . Buena atención.
What a horrible service and place.. they never fix the lights bulb in the room I move all my stuff without light and all these 3 months never fixed.. charging the same quote.. I hope my electronics still works cause theres also no air.. bad bad bad place, bad service
Trish and Sierra 👍
Very happy with the customer service here very helpful very kind. I really appreciate Shauntay helping me out. Everyone please ask for her when y’all get here she’s amazing. Love it!!!
Trish did a great job.
Gabriel was great. Good customer service and was able to get the unit I needed!
Trish was very nice and was a great help finding the right size storage. All around Great customer service
Quick and easy experience ! After spending all morning searching for reasonable prices, we came here and were honored with the low price that we viewed online . We weren’t sure of what unit size to get and they walked us through the smartest choice for our belongings . Couldn’t have had a better experience . Thanx !
They keep the units clean before you rent it.
Don’t here, they make you pay insurance and steal you stuff, and they don’t even pay you back. Don’t ever go here! Go to another place other than here.
Great Service by D, Wonderful Person.
Dee was amazing!!! She helped me find the perfect unit and everything was explained!!
I walked in the Gessener location just inquiring about a storage unit. I received A-1 customer service from Dalelly ( Dee). She went above and beyond. Walked on the property ( was not lazy riding the cart) to show me two different units. Explained conditions, showed locks etc. She has a wonderful personality. She joked and even shared personal experiences. All as a means to relate her customer (me). Please compensate her. And recognize all she has to offer. Public storage has a real winner in Dee!
It was an amazing experience, it was fast and quick and the manager Dee was very helpful. Would reccomend them to others
Great customer service
Great customer service.
Sierra & Don'Tresha was freaking amazinnggggggg , I came in to ask a question about a unit & the girls jump right to it . These girls are fill with compassion for customers. Please keep them on the team.
Staff very unprofessional and they don't listen to one single word.
Chenebi was very nice. If you ever rent a storage at this location make sure you talk to her, she will make sure you get what you are looking for. She helped me save money!!!!!
Puedo guardar in veiculo
Some of the best customer service I have ever received...anywhere! You can tell April and Ali enjoy what they are doing! My Public Storage location is closing for renovations and I was looking for a place to move. From the moment I walked in the office I was greeted with smiling, happy faces that were ready to help me in any way they could. Even though she was not sure if I could transfer there, April showed me three sizes I was interested in. I loved one of the sizes and she called the manager to make sure I could transfer over and still get the online pricing. Sierra (the manager) agreed and I filled out the paperwork on the spot. Ali and April make a GREAT team as they helped each other get through moving my reservation over and selecting the new unit. It may not be located in the greatest area of town, but this is one of the cleanest properties I have seen and, again, the customer service was out of this world. I'm moving my stuff in tomorrow!
Ali’s is so awesome!! He made it happen for me in a bad situation!!
I came to replace my lock and Ms April helped me secure my space. She is very nice And helpful
April is so kind. She came to my unit to make sure my space was good. Great customer service
Sierra was very great and patient with me throughout the whole process. Gave me some of the best customer service I received in a long time.
April and Ali super helpful and friendly. Move in process was quick and easy.
Sierra and April are great wonderful servicio everytime im at the locación thank you
Sierra is great very información thanks you
Great service by Ali & April today! They helped get in and out very fast. Ali also explained to me how the Damp check works. Very good people in this office!
Awesome service!
I registered online. The staff here at this location is amazing and super duper speedy/professional. They had my unit ready and answers all my questions. Very very knowledgeable and courtesy. I will definitely refer anyone ik to this location just because the staff is amazing. Uhaul, these beautiful young ladies definitely deserve some type of bonus. Also it was awesome learning one is from my home state WISCONSIN. GO PACK GO!!! Thank you guys so much for your help today!
Un lugar tranquilo
April was great service would diferente recomiendo come see her
Ali and April were amazing!!! They helped me any my husband get our unit fast and smoothly. Great job guys!
Great customer service by April and Ali today! They made my rental so much fun and really explained the process to me. Great location too.
Michelle, April, and Ali are amazinggggggg the fastest and friendliest service ever!!!! I have been to many storage places in the past and this was the easiest and painless best priced experience I have ever had. Thanks to guys!!!! I will be sending everyone I know that may need a storage to you guys!!!!
Johnathan was great
April was awesome. She made the process so easy. Was relly helpful and fast to get the paper work done.
April was excellent. She tookher time and showed me the right side and right space. very good customer service
Great Customer Service. Cece gave me all the right information i was seeking. She was very helpful in my moving process.
Ms April was very helpful and my storage space was exactly what I want(ed)/need(ed).
Awesome they so polite
April came to my unit and asked me how my stay was and if everything is working out. She has great customer service and a great attitude
April and Verónica help me out Today, they help me with the great fall especial....
Polite and super staff
Today I met with April and I was very impressed with her, and I will tell anyoneI Needing a storage unit,
Johnathan was really nice
Jonathan helped us out so much
Jonh was really nice and very professional with my service
Had a wonderful stay here. Ms. April was very attentive and friendly. Will recommend to everyone to use
Jonathan was great and told me about the Labor Day sale
Recieved excelente servicio from Mrs Verónica. Pariente and very informante thank you I would recomendó come in down to this location
Sierra was outstanding gave great customer service today thank you
Michelle was great, helpful and very patient with me. I enjoyed her service.
Johnathan was outstanding and I recommend everyone to rent here.Excellent service
EXCELLENT customer service! Very fast and convenient. It was a pleasant visit.
April was awesome. She did a really good Job.
Sierra esa great Greeted with a Warm smile
Wonderful service given by April she is great. Patient and very kind. Thank you
The staff were very helpfull and unit are very spacious and nice . I recommend you to stop by and check them out...
April was great and I very happy with the area
I came to Public Storage on Gessner just to get a pricing and a idea of the space available. April helped me out and gave me all the information I need. She was very friendly and made the process quick and easy.
April stoped by my unit to make sure everything was going ok with the unit. She is very kind and very helpful. I recommend this location to everyone
Good service, Siera is very nice.
April showed is around and was great staff.Very nice and helpfull.
April was great! We were in and out within 30 minutes. She was even kind enough to provide us with complimentary cold water bottles on a hot day.
My stay at public storage was wonderful. I would recommend the place to everyone.Ladue9 in the office are fabulous
Miss April was excellent as a customer service she helped me out perfect and I'll send more customers to her
Sierra and April are a great team. Very sweet young ladies always helpful and intelligent.
this public storage is great with good storages amd the personal is way too cool especially April, she's very nice and do care about the customers even asking if everything's alright or we need help or anything else. it's definitely a good place
April,nice worker inside
Sierra is very awesome Garcia
April and Sierra was excelente..Love the way they took time to helome
Nice staff, very helpful. Ms. April helped me a lot when I lost the keys to my unit. I will recommend this location.
Lovely employees working for PS lydia and nykole
Great customer service
The Management loves what they do for a living because they are always happy to assist!
Sierra and April rock!
Everytime I come into public storage I'm greeted with warm smiles and lovely faces from April and Sierra. These ladies always professional and helpful to my needs. Will definitely recommend this location to everyone.
Princess helped me out! Very good service!
Great pervive by lydia
Sierra and Princesa were awesome... I would tell everybody to come to this Public Storage.... Thank you girls
Very friendly staff. Fast check in. Thanks Appreciate your outstanding customer service.
Most people using a Storage Space are those of us in need. It is a sigh of relief when the Customer Service is Compassionate and yet Professional; such as that of Sierra, April, Rachel and actually all that came in contact with at the S. Gessner Ofc. Thank you!
Princess and sierra
April was very good
April was wonderful at helping set-up my unit for a month-to-month basis. She was patient, bubbly, energetic, and kind as she walked me through the process of the complex, and ultimately made me feel comfortable with the choice I had made. Don't forget to ask about their summer specials as well!
April treated me awesome and gave a great deal on the storage I needed. Would recommend this place for sure!
April was very helpful and knowledgeable
Went by today to get some pricing on different sizes. Reese went way above and beyond the call of duty to show me the different units and let me know about the special. I would recommend them to anyone.
Went to pay a friends bill today at this location and I noticed they had specials so I ask the two girls ( april and reese) about their deal they were so friendly and sweet and I started thinking how cubesmart is dismissive in their attitude not only did the explain their specials they explained everything in terms anyone could understand no legal terms just plain English as they explained . This girls are not slick talkers or dismissive I think they really believe in what they do Thanks ill.see u on the first with my stuff
Michelle and April are great to help with the cart!
The manager was the best ever.
I went to their location on Gessner to make a payment and was helped by two young ladies April and Michelle who were extremely nice. They took my payment and answered some questions that I had.
April is amazing she approached me and offered help. She needs a salary increase
The customer service is great. If they could have someone I can talk to in case of emergency that would be great.
April was extremely nice to me
Reese was fantastic and her coworker April was the bomb! I highly recommend using public storage for your storage needs! They will treat you right!
Johnathan was great. Nice guy.
Abril me atendio muy bien buen servicio gracias...
Basura me robaron todo lo q tenia ahi guardado me lo dieron como perdido todo la aseguransa tanbien son los mismos ratas eran como 7000 en cosas y se perdio todo en el de gessner y town park asi son esos son mejores los verdes mas honrados y rectos
Great staff. Great management
Jacobie was a great help. Very polite and extremely helpful! Great customer service💫
What a wonderful Storage Unit!! 2 of thee best employees April and Princess they assisted from start to finish Kind, friendly, and Good at their job!! April gave me a mattress cover, sprayed my unit with rat spray and my locks to not be rusty, showed me around all the units so helpful, April watched the cameras to make sure I was safe and gave me all the tools I needed for more assistance help around the city..Angel's in storage I couldnt ask for Better WORLD CLASS EMPLOYESS!!
April was was a good helper in she ask me how was my stay was in my space was very good
April was very helpful today. She showed me 2 units. I recommend her to anyone
Sierra and Lydia are really good
Great location...my friends things were safe. Sierra and lydia wonderful ladies
Sierra and lydia were very nice. Helpful ladies
Sierra and April were very helpful with getting my storage needs met. Thanks ladies
Sierra gave me very good service, was a joy to conduct business with. 👍
April did excellent job
Good service!!!
Awesome service Sierra was very nice and helpful made purchasing easy and understanding staff very good customer service at this location!
They are okay!
Sierra and April were great, keep it up ladies
Sierra is awesome 👏✊pleasant throughout the whole experience. Thank you
Sierra is fantastic, absolutely love her 🤘😝🤘
Lydia was helpful
Rachel great customer service...
Good
Lydia was very helpful
Lydia was extremely helpful and good with rental very good great location
Ok buen trato la compańera april todo bien
Ms.Rachel & Ms. Thalia was very helpful, they really when through everything. This is my second time here and always be happy with Ms. Rachel service . Thank you Beautiful lady’s you are amazing! God bless you all. 🤗 5 Star 👏🏼👏🏼👏🏼👏🏼.
Ms. Rachel is very nice and helpful. Thank you for everything.
Great service from Jonathan and Michelle!
Johnathan was a life saver. I came in last minute and he quickly and efficiently handled getting me a unit and moved in! Thanks public storage! Johnathan you the man!
I do not do reviews but I had to simply because Johnathan is everything !!! From his personality, customer service, just him being very people oriented.. he is a person you can not go without letting it be known that he is a great worker. To me he goes far and beyond. Thank you Johnathan someone like you is needed more around here.!!!
Lydia did great with rental.
Lydia was great with the rental and Rachael was kind to my daughter with a candy
Lydia and Rachel helped me transition to a space easy. And i love it ❤️❤️❤️❤️❤️❤️❤️❤️ I recommend everyone moving vist this area.
My mother is moving and I needed storage information. Rachel was so knowledgeable and answered all my questions. When ready to store I will come back to this property and company. Thanks what a great experience.
Good customer service
Jonathan help me out a lot
Jonathan at Public Storage was great to work with!
Rachel gave me a great explanation of there leasing options and even saved me some money definitely recommend.
Johnatan and lydia were awesome
Rachel was very sweet and informative. She knew what space I needed and gave quick and awesome customer service.
Jonathan was awesome 😁😎
Michelle gave me awesome service. She is a rockstar!
Cierra - was an amazing help for me today. Full of energy and very patient:)
Ms Cici, was a shinning light this afternoon as she assisted in helping me get storage. She's great!
Cici was amazing. Thank you for everything!
MRS.RACHEL very helpful and very sweet and kind and is always willing to help you no matter what. She also reminds you of your aunt because she's going to help take care of you no matter what situation you're in and is always trying to bring positivity into your life on every day inspirational bad day.
Storage units were very nasty not clean 🐀 traps every where the new staff that just started 3 days ago he was good but that Rachel rude disrespectful unprofessional poor customer service and don't care in other word the words that came out her mouth you get what you pay for I dont care if its 5 thats not the behavior you show to customers and on top of that u should have been showing the new staff what to do and guide him not u sitting at desk gossiping on phone tlkng about who get on your nerves at job and realize we as customers pays ur salary without us no pay but you a manager with that behavior if I could give no star thats what it will be
Great service Johnathan did a great job and expkain every question i have very profetional i give him 100 stars
Rachel always helps me with great service
Rachel good costumer service good explaing and everything👍🏼👌🏻
Cierra was great
Rachel and ciaira were very courteous and great
Rachel always does her best to help her customers.
Evan did a great costumers services
This woman who works here is terrible. She descriminates and curses people out. What kind of business is this?
Great customer service, the manager Rachel is so professional and accommodating.
Rachel is an amazing manager! This location is the best public storage I've been to in Houston.
RACHEL: very rude and unprofessional! Made inappropriate comments towards me and my family and cursed me as I left
Evan has great customer service
Evans was a great!!!
Rachel is wonderful lady, Her customer service is excellent. And she punctual and friendly.
Cierra was so awesome she gave me great customer service thank you so much
My mom has a storage here and I walked in to pay her bill. First thing I noticed when I walked in was that nasty grinch on her face , I believe her name was Rachel. She is so rude and has the worst customer service I’ve ever seen. This woman should not be manager. Thank you
Thank you Rachel, you are amazing. Your service was excellence
Rachel is probably the kindnest and helpful person here! She helped us find a storage that was perfect for our needs and without hesitation showed us more then one if we didn’t like the previous one. The process of getting the storage was also very simple, and she did an amazing job of helping us do the paperwork effortlessly! Overall, my trip here was a success and did meet everything I needed and more! Would recommend to anyone looking for a storage!
Evan was very helpful on getting me my storage unit made it fast and simple
Can u rent a parking space there
There prices are great!
Good service. I am quite satisfied with the service provided by Mr. Evan.
Where is the nearest hotels?
Awesome fast and great service. Rachel always goes the extra miles to help me.
Great customer service and fast and efficient Evan was
Ms.Rachel helped me with my first rental storage she was very friendly an kind if I ever need another rental this location is the one I'm coming to thanks Ms.Rachel
Evan was a great help answered all our questions and was very thorough! He made our experience great!
Cierra was so helpful she gave great customer service.
Checked in yesterday with Rachel and she was wonderful!
Rachel was very friendly and helpful.
Evan was very helpful and recommended the best deal for me for the amount of time I would be using the storage unit.
Cierra, a great and nice person.
Cierra provided great, I love how she treated me and fast customer service
Evan gave great customer service, and explanation.
Evan Great service and friendly
Thanks Mrs. Cierra you were very patient and helpful.
Great service!
Wesley, He was very kind and helped me a lot to find the perfect size for my storage unit
Rachel gave great service!
Racheal good service
Rachel took excellent care of me. She was friendly and I really enjoyed getting set up with a unity there.
Westly was awesome!!! Totally recommend renting with this PS location!
The service was excellent!!!
Rachel is the best
Evan gave great customer service
Good Job Good Customer service...Evan was great
Miss Rachel was very very helpful
Property manager Pallavi gave me excellent service today. I will recommend this property to all.
Thank you so much to Heather and Rachel !! They were very professionals and helpful, I never give five starts but in this case they are excellent, great customer service !!
Thanks Linda
Rachel was the most helpful person ever!!
Mrs. Rachel has great customer service. I was very satisfied with my experience
The elevator was broken when I moved in and it was unknown when it would be fixed which left us carrying the furniture up two flights of stairs. The light was broken in my unit and I almost got charged twice because of a computer glitch! The customer service was ok.
Aerial was super awesome she helped me locate which location was closer to my home even though we didn’t rent with her she was very helpful!!!!!
Rachel. Nice person with good attitude
Mrs Rachel gives excellent customer service. Helps me every time I come to check on my unit.
Rachel gives great service and with a smile.
Rachel gives grest service and always helpful.
Rachel was very kind, and helpful. Would most definitely get another unit from her again.
Come and ask for Rachel! She provides great service!
Propeerty manager Polly is very profesional and knolwdgable. Exceellent service from Polly today.
Excelente , muy bueno
The people very.... nice I'm happy
Rachel was very helpful
Rachel was great
I rented here today and found Rachel knowledgeable, nice, and helped me save some money.
I was in need of another space and Rachel helped me save money and time. She is so helpful and good at her job.
Awesome customer service.. Rachel took real good care of me...👍🏻👍🏻👍🏻
Rachel was great went over everything I needed to rent storage facility she was awesome
Rachel was quick and very polite. Very nice person.
Polly gave me excellent service today
Good service would recommend
Excellent service was very impressed I will continue my business with Public Storage.
Maia was very good at her job very nice and quick service also she helped us pick out a better unit then the fist one we seen great job everyone should be like that nice
Real quick service and helpful
Rachel provides consistent, excellent customer services. I so appreciate her professional, personable, and knowledgeable service.
Rachel and Maia gaveta me great servir.
Maia and Rachel had amazing customer servicio clean property
Maia and Ms. Rachel are excellent, friendly and give great customer service. They are incredibly helpful and quick. Great location.
Ms.Rachel gave great service as well as having the patience to make me happy. She had a smile on her face the entire time.
I always get treated very nice and professional when I come to make my payments. Ms. Rachel always has a nice attitude and always willing to help.
My Fiancé and I rented a 10 x 15 storage here. The staffs and at this location were very helpful. Expecially the manager, Ms. R was a great manager and very assisting when needed. Very good location. I and my love will do business with "Gessner Public Storage" again. We are giving 5 star for excellent communication and we are 100% Satisfy.
Everything stolen from my "secure climate contolled" storage room. Still trying 4 most later to get money from public storages insurance company. The woman , rachel, has zero customer skills. Take your business somewhere else. Otherwise you will be on a growing list 20-30 breakins.
Racheal is a very hard worker if your not happy she would go out there way to help you thanks for the unit you sold me today
Rachael was great . Thanks for selling me the unit
....my unit on the second floor of the climate controlled building was broken into...along with 25 other storage units....DO NOT USE this facility...no security...and Sedwick insurance is basically a scam...rented this unit for 4+....lost everything....threw my money away....if i could give less than a one rating...i would do so....
Rachel has great customer service.
7/31 the manager (she claimed the title) is terrible. A new hire on her first day tried to help us and this manager stopped her and gave her bad time. If I own this place, that manager will be fired and replaced by the nice lady.
Rachel helped with my storage needs. She saved me money and was so professional. Nice lady.
Ms Rachel you are the best thank you for your helping me with the best unit
The worst place i ben i have my storage for 2 years and is the worst custumer service i wander why people do n like the black people this fat lady is bean the worst ever people on this word she is so rud with al the people ilke she is givin us the storage for free i defendly doint to move my three units to another place the other ne on harwin and fondren the lady work ther she is so naice nothing with this fat old lady 👵
Its great but the prices are going up REALLY fast and REALLY high that's the only flaw
The storage room is a very clean place I have my storage from there for many years at least five 5 years now and never I've been robbed or the storage room then robbed and there is a wonderful lady there that is working very very hard she upkeep the place and give excellent service and Speedy services and very friendly which I believe that Rachel deserve a paid vacation and a pay raise and bonuses she works that many hours and been mistreated by other employees and being so devoted and knowing her job!! I do want to say I wish they close the gate at 10 instead of 9 and I also want to say I wish they do not raise the price every year too high:-(!
Great Value easy access and friendly staff.
In and out
Been coming to this location since 2006. And Ms. Rachel, and the staff is always very pleasant.
When I came in Amber was a delight , very sweet ! Even made me laugh.
Rachel was very knowledgeable about the units and locks recommended. Pleasant to speak with very proficient in her job. I am back with an update to my previous review, I am now giving this storage. 2 Stars. I worked late on 3/24/17 I called the storage to let them know, the lady I spoke with was so so so so Rude.....She sounded excited to tell me that after 6 pm I would be charged $20 in late fee's. My payment was due that day $13. Besides I expdessed to her I would pay that even though I would be moving out on 3\25. Well when I made it to the storage even after paying the fee, there was a lock by the storage placed on my unit so the movers had to return on 3/26/17 to move me out. I work in customer service and this was just Horrible Customer Service.....She Who ever she was does not need to answer the phones...she need to Only show storage units, or find Another Job.
Amber & Rachel were really nice. I was in and out didn't take long. 👍🏼
FIRST I MUST SAY FOR A STORAGE FACILITY IT IS ALWAYS CLEAN AND WELL KEPT. THE STAFF IS COURTEOUS. KUDOS TO MS RACHEL FOR ALWAYS BEING HELPFUL WITH A SMILE... FIVE STARS FOR THIS LOCATION: GREAT CUSTOMER SERVICE*****
Customer service was awesome, and professional. Took the time to show us different options and walked us through all the details.
Rachel was great
Rachel has great:customer.Nice clean location.
Rachel has great customer service. Always happy with a smile.and always Keep her property looking nice.if I need a Storage I definely recommended ms. Rachel
Thank. you Rachel for great help. Nice, friendly and fast service.
Quick, easy and no problems with Rachel today!
Rachel gave tremendous service
Wonderful place to rent! Manager is excellent. Always happy with a smile, and always keep her property looking nice. If I need storage again I will definitely go to her place!
Mss Rachel did a great job and great coustomer service
Great and friendly service ! Found the right storage for me . Great experience
Great and friendly service! Found the right store for me . Great experience!
Great service fast Rachel Grey great job☺☺☺
Great customer service and great place.
I stopped by this location to pay my husbands bill a couple days ago and spoke to a young lady by the name of Latoya. Latoya was AMAZING! She had a smile on her face and was able to pull up the account from a California location. She did not hesitate to help me even though she was in the middle of helping other customers. She has impeccable customer service skills and was able to contact the California location to make sure my unit was ready for access. Please reward this young lady. Keep people like this with the company! They are an asset! Thank you public storage!!!!
Rachel is awesome, she makes me laugh every time I come in. I leave happy every month. Because of her PS is the only bill that I enjoy paying. ps: I miss Frankie Come back Frankie, come back Regards, Prince-Allen
I have enjoyed renting from Rachel, Everytime I have needed to get a storage room. She is very courteous to all of her customers. She is the best.
Had to help get my grandmother move in and situated. Rachel made it a breeze. Absolutely loved my experience!!!!
rented a space here in March close to our office..went there this past weekend to get some materials...the blown insulation has fallen and is all over our materials and equipment. I called the manager and asked if they could send someone to fix insulation and use a vacuum to clean up the mess....she advised that 'this was my problem..not hers and they didn't perform any services like this ...told me that when I rented the space...it is my problem if anything is wrong from that point on'...went to their web site and complained. the district manager calls me....says same thing....they are not responsible for any loose insulation or any damage it might cause to any of our tools or equipment....seems like you rent here..you takes your chances....maybe UHAUL is a little easier to deal with...we'll see... Share review
Buen trato y ambabilidad de la señora rachel
Rachel and Amenia are so conciderate of customers needs. I am a long time customer. I just love them!
Great customer service. Very helpful and friendly staff. Would recommend to anyone who needs a storage unit. Thank you so much for walking me through the process of renting as this was a first for me. Would definitely rent from you in the future.
Kizzy gave me great customer service and had me in and out in not time.
Mrs.Rachel is and awesome employee.. great customer service..
Kizzy. Nice costumer service thankyou
To whom this may concern! Hello, everybody! This is Lorie C. M. Chan Yuen I have been a loyal customer for about 4 years. Talking about really great and speedy service that Rachel and Shane would give me every time I need something to be done or to get my bill paid every month!! I noticed that both of these extremely hard working especially holidays and great customer service ladies along with great personalities deserve nothing but a great big raise and bonuses and a full coverage health insurance and also a paid vacation especially when they are being a very loyal employees and putting their hearts into this company!! For all those years this place has been well kept is very secure No body has broken into any storage room is very well clean! There always someone in the office to take care of the customers and I will always see someone would be walking or driving around the buildings cleaning out the premises! At least you will not see any bugs or rats inside storage room because of the both of these ladies kept it extremely well!! But, I do want to say one thing what I do not like is that every year they would raise my rate up and I thought that when you first rent the storage room the price would be pernament and I wish that I would have insurance on it without me pay on my own pocket if the building burns down!!! Well, it's not the ladies fault!! Thank you so much to anyone who reads this! Have a fantastic day!! :-)
Awesome customer service
Great service-oriented storr5
Miss Rachel and Shane were awesome!!
Writing for my grandma: help in the office is great. Shane and Rachel are eager to explain everything even if your English is not good. Highly recommended!!
Amelia gave excellent and useful customer service.
Thank you Ms Rachel, you always display quality customer service and keep me on my toes in reminding me about payment. Have an awesome day and God bless you, for you're the best. (Smile)
Amelia went beyond my expectations that I had for public storage I will definitely continue using this company as well as refer my family and friends. Thanks Amelia so much for your great customer service.
Great help from Amelia!
Amelia and Rachel are the best i know they wanted to go home but they really took care of me at the last minute of the day thank u ladies very much for your help
Rachel and Amelia are excellent!! My experience here was awesome! Customer service is the best I've ever had since I've been using Public Storage. I highly recommend this facility to anybody. I will forever rent here!!!
Amplia and Rachel has the Best customs ser vive love the g es ser location
AMELIA HAS GREAT CUSTOMER SERVICE EXPERIENCE
I opened up a storage locker here 5 years ago because I moved out of state. The staff was OK, but the pricing hikes are OUTRAGEOUS! Since I've had the locker, the price has risen steadily until it is now almost double! The only "warning" that you get of a price increase is the bill for the following month. My advice to anyone who is suckered in by Public Storage's initial low price is, BEWARE-- THE LOW PRICE WILL SOON BE A MEMORY!
Rachel may have been good to you but all I can say is that she is vindictive and racist.I parked out of the facility upstairs on 31st July because of her nasty,hot tempered attitude and came for them to sign me out by morning(August 1).She requested that I take whatever I put in their trash.I took those, but she still vindictively charged me a prorated amount of $1.61 after I paid them consistently for more than 2 years in a unit.When I asked her why me since other people put things in her trash can,she got mad and rudely asked me to leave the property or else she will call the police on me.Is this good customer service? Hell NO!!!
Cheron was amazing and friendly very helpful. I would recommend her to everyone
Ame lía was ver y nice lo ve this place
I came in today inquiring about getting a storage unit and Amelia answered all of my questions. Excellent customer service.
Rachel gave me and my family great customer service. I recommend anyone who need a storage space to come here on Gessner.
Amelia she was very helpful.I need her help.
Rachel she is nice person good worker
I had a very quick and easy time at the storage today when being assisted by ms. rachel. I would recommend this storage to any one living in west houston.
Amelia and miss Rachel gave me amazing service during my visit. The information was given precisely and the were very patient ! Awesome staff 5 star!!!!!
Amelia and Rachel have the best customer service thanks
Rachel and shane
Amelia was wonderful!
This is a clean storage facility, and Rachel is great.
I really appreciate Amelia and Rachel for taking care of my mother and making her feel right at home. There customer service is the best. I recommend anyone to rent her very clean!!! Thanks!!!
This is my second time renting here I really love this place Amelia and Rachel made me feel right at home and good customer service!
I had a very good experience public storage and i would definitely recommend to family and friends. Amelia assisted me and made me feel right at home, she was very knowledgeable and easy on the eyes might i say. Awesome experience!!!!!!!!!
Rachel and Amelia were very helpful when I stop in for a bit of information.
Rachel Amelia she is a really a good service person .
Great customer service I received from Amelia & Rachel awesome team
Loved it
Rachel and amila were very helpful and nice!
A very good and clean storage! Services are awesome. Ms Frankie was exceptionally helpful and courteous while providing me with excellent service. The area is also very secured!
Exelente!!!!!!!!
I had a great experience at public storage. Mrs. Amelia was wonderful in helping me.
Amelia & Ms. Rachel wire very helpful and profetional..
Mrs rachel had real good customer service love this place
Amelia was awesome and I loved her energy . She showed me the property and was so kind and nice. She was very friendly and made me feel welcome.
Have had a storage unit here for 8 years. Yesterday I discovered one wall covered with black mold and water damage. Management says it's not their responsibility?! WHAT?! My contract says a dry, climate control facility. Shame!!
Visited this location for my upcoming move next month. Rachel was so helpful and explained everything in detail. When I am ready to move I will go back to this location. It was so clean, and Rachel took the time to answer all my questions with a smile.
Rachel was very professional and helpful !
Had a great storage expetience with Rachel. Very clean place and wondetful customer service. Love it!
Rachel was exceptional! Her knowlegde of the product made my experience smooth and easy. Thx Rachel!
Very professional service from kiana
Amelia showed great customer service and has a beautiful smile!!!
Lashanda did a wonderful job helping us with our unit and making sure we understand everything well
We had a great time in a short period, got our clean and ready storage unit from LasShanda and Amelia thanks see you guys soon.
Wonderful experience great customer service from Amelia. She made sure I had the best fit for me and made me feel right at home. 😁😁😁😁😁
Great people real helpful especially Amelia, left real happy.
Had excellent service with rachel
Love the service!!! Amelia was the best! !!!
Great customer service. Shane was awesome. Fast and easy.
Kiana displayed excellent customer service. We are new here from saint Louis. She also offered information to help us on our new adventure. Thanks a bunch kiana. The other young lady was nice 2!
Great service and friendly staff...Ms Amelia was very helpful and entertaining...even with me having her drive her cart around in the heat
Rachel was friendly and helpful
Awesome service by Amelia!
Very Helpful And Courteous! !!!! Helped by Rachel
My experience was great the ladies up here helped me to the best of there capabilities they were awesome thank you very much Amelia and Mrs Rachel
Rachel is very pleasant and explained to meet all options and size of storage available. Excellent service, highly recommended!
The property was clean and Rachel the manager she was very nice and knowledgeable. I would definitely refer friends and family to this location.
Usually I don't do reviews but I thought what the heck. I went in inquiring about a storage and Amelia was very friendly and helpful. She answered all of my questions with a smile on her face and didn't make me feel like I was taking up too much of her time. I want to say thank you for having such an energetic, patient and friendly employee, she really made my day much better considering all the rain! Keep up the good work Amelia and I look forward to seeing you soon. I highly recommend anyone to do business with you guys.
Amelia Great service !
Rachel esta muy buena
Kiana helped me out and got me the best deal around! Love this place :)
Kiana Gave Me Great Service
Great experience
My experience at this location was super! Amelia was nice and very personable, attentive, engaged, and friendly. Great job!
I had been at this location for a while and always receive great service from Rachel. They are great.
Kiana gave excellent customer service, she exceeded my expectations.
I came & Bought merchandise today and mrs. Amelia went out of her way today to assist me with all my needs.. The store was very clean keep up the good work Amelia
This is nice friendly place to go for your storage needs. Rachel was very nice and patience. She made me comfort and at ease.
I've been a customer at several public storage locations since the early nineties. Ms. Rachel is the best. This is the best experience and customer service ever. Period.
I had a very pleasant experience. Mrs. Rachel and coworker were very helpful with my transfer. They worked fast and efficiently. I will always recommend this location. I been to other locations but can't compare it to this location. Thank you guys for all your help!!!
Rachel was both friendly and professional. She alleviated my apprehension about storing my property in a public facility. I would recommend Public Storage to anyone having a need for temporary storage. I left the facility with a feeling of security.
Wonderful clean facility. Management was very knowledgeable, courteous and professional. Ms. Rachel and her staff helped ease all concerns regarding storage and made me feel secure about leaving my belongings. For that, I thank them.
Rachel the manager had the best customer service! !!
Friendy service with kiana
Rachel was great! Very knowledgeable and nice. She explained everything clearly. This property is very clean and organized, much better than my previous storage location.
Had the best experience!! Loved it! Kiana.
From day one Ive had only Fast friendly service from Kiana and Amelia both and any questions or problem's Ive had they helped me and other's that were in front of me fast! Love the professional service.
Kiana was fantastic BEST customer service I have received so far
RACHEL WAS VERY HELPFUL AND THE BATHROOM WAS CLEAN.... ANY PUBLIC FACILITY SHOULD HAVE A CLEAN BATHROOM.
I had a wonderful storage experience at this location. Rachel was so patient and answered all my questions. She was professional and attentive to my needs. The place was clean and we'll kept.
LaShanda was very friendly and courteous, she was very knowledgeable and explained everything to me. Thank you very much for such a wonderful experience.
Rachel
Rachel and her staff wete awesome. They treated me great. 5 stars
Rachel is always sweet and willing to help.
It's was a great and fast experience.. Great service.
My experience was great. Rachel was an awesome help.
Service was very good. I was treated very well.
Great customer service Wonderful staff......Kiana outstanding personality
Rachel wad helpful with storagr needs. Great experience.
This Public Storage is very clean and the grounds appear well kept. I have utilized this facility to purchase boxes and packing items several times. The office staff is friendly, but specifically, the manager, Rachel, has always been extremely helpful and knowledgeable. She is courteous and patient and is attentive to detail. She gives excellent customer service and I will continue to visit this facility for my moving and packing needs.
Rachal was very nice. And very sweet ..
My experience with public storage was great, the lady's that where there when I needed assistance had great customer service and was very perfessional... Thanks for taking care of me with my needs mrs. Amelia, mrs, Rachel, and mrs, Rachel. You lady's are the best!!!!
My mom stored at this location and Rachel was so helpful. She really made mom feel comfortable and that she had our best interest in mind. The place is clean and well kept. Go see Rachel and she will take great care of you.
Great costumer service and attention to detail. Rachel is great!!!