Big thanks to Kim for helping facilitate my move out of my storage unit! I was navigating this from out of town with Movers locally to Houston and she was very helpful and supporting us and doing so!
Kailey is a great employee!! I had a great experience working with her! Wonderful customer service
Bobbie was great and friendly. She has helped me with all of my needs so far. I have had a great experience with her!
Jackia was very friendly with my move out process! She has great customer service skills! I would highly recommend to anyone in the area looking for public storage.
Jackia is been the best customer service experience I have have ever experienced. And she was so helpful at at Time I n my life ❤️
Rose una muy buena persona es muy buena en sus servicios
Jackie has been a wonderful help finding me a unit. I'd recommend her service.
It was clean and it came om time and within my budget
I really appreciate Ms. Demi. She is a very kind hearted and understanding person. She went above and beyond to help me and I really appreciate her. She deserves a raise! Thank you Ms. Demi.
Jackia was very helpful, especially with helping me with getting a unit and was even helpful for when it was time for me to close it out. She is a really lovely manager and her customer service is phenomenal
My experience at the location was awesome the customer service was amazing
Thank you Ms Angie for your professional service and patience.
Chyneen is an awesome employee always very attentive to our needs and is very quick with her dutties I always leave as a happy camper keep to the great work !
Great management support! Thanks, Jackia, for the help!
Was at the property and after getting the run arounds. But came here and got great help from Jackia. She got me to my unit and moved in with no problems.
Came in for my gat code and my guy John was great as always
Shalita is the best!!! She is nice, sweet, caring and professional!
Jackia is a great employee. She deserves a raise.
Jackia was incredibly helpful and made the whole process smooth and easy. She patiently answered all my questions. Great customer service.
Erica helped me out a lot with my rental. Very nice!
Jackia is awesome and extremely helpful with knowledge as to which storage units fits the needs of customers.
Thank you, Jackia!
Store 24633. Fairdale lane.Steve is very helpful and knowledgeable.you can tell he has been property manager there for a long time.came back again next day because I decided on a different unit.Steve was very helpful again even though the weather had been bad and we had to walk around.He is very patient.switch the unit for me and everything is great!
Andrew was patient and kind. Walked us over twice to ascertain the unit size and how to lock it. Appreciate a human being there! Keep them!
Very helpful employees Without Janelly, I don’t think I would’ve ever got this unit I did thanks so much ;)
Best customer service Latavia👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾
Octavia provided all the information about the rental unit process and showed me the unit.
Very friendly and helpful.
Jackia was an amazing help with an issue that occurred with another person. She was quick and handled it professionally.
Jackia was excellent very acknowledge about everything and very professional I would recommend this location to anyone because of her.
Met 2 young ladies at Public storage named Octavia and Jackia. Went there looking for Octavia but she wasn’t there Jackia was very kind, friendly and very helpful. She made the rental process smooth and quick. The facility was very neat and clean. 10 out of 10 I recommend renting here.
Jackia
Is one of the nicest people we have had the opportunity of meeting , she is a true asset to Public Storage. Thank you and God bless. She’s been very helpful and friendly to us. Thank you. We’re from Toledo Ohio and don’t have a Public Storage there but if we did, we would prefer to work with someone like Jackia
Jackia and an awesome person, love this location!!
Jackia has amazing customer service and answered all the questions I had.
The staff is delightful! Jackia was so helpful and a real cool cat to boot! They resloved my issue promptly and even gave me good intel that helped save me money. Anyone who does that is a winner in my book!
Octavia and Jackia
Nice and friendly people , knowledgeable managers , good problem solvers . Nice and neat atmosphere with plenty of storage rooms . New , state-of-the-art facility .
They finally fixed one of the elevators that was down for a very long time.
Jackia was such a help with my move. I’m grateful.
Jackia got me so well, she deserves a raise
As a first time customer with this branch of Public Storage, my experience with the branch manager Octavia was positive.
Octavia was courteous, prompt and efficient.
I would definately recommend this branch.
This storage facility is super clean to start with and Ms Octavia was nothing but the best with helping me get my unit !!!! Love this Public storage and will continue to use them for my storing needs
Jackia was extremely helpful and very informative when it came to unit sizes and best options! Thanks Jackia!
Nice people and Jackie was very helpful!
I only have RAVE reviews for the customer service I recently received from Ms.Jakia at the Public Storage facility on Westheimer in Houston. Ms.Jakia listened to my storage needs and specified and provided a unit which affordably meets my budget.This young lady very professionally handled the business of Public Storage with a smile.She knows so much about policies and procedures and I can appreciate the dedicated service in these times when people could care less about how they represent their company or themselves in positions that serve the public eye .So glad God led me to this company, location, and customer service of Ms.Jakia! Take care
The staff is great,especially the lady at the front desk..very helpful.
Walked in to my appointment, and Judy helped me find a better price than I had online.
Jackia was awesome, she helped way more than i thought!!
Octavia is a sweetheart. She’s professional, kind and very knowledgeable. I enjoyed speaking with her over the phone and in person. Simply amazing. Go see her.
Octavia was great assisted me as the place was closing to help me with a unit thanks
octavia was wonderful, so helpful and knowledgeable. Really professional, will definitely recommend my family and friends.
2 thumbs up!
Octavia was so incredibly helpful amd delivered top-notch customer service.
I thank public storage is the best and the front desk help are amazing on explaining everything and really friendly thank you Mrs Elicia for always being so welcoming to us customer we appreciate you
Dora was amazing in the process!
She gave me a walk trough step by step highly recommend! 💪
Mis.Dora gave me the most excellent customer service she listened to my questions and concerns. She gave me the best options regarding a storage unit. Amazing overall experience and she is an excellent worker I would come back here just to interact with Mis.Dora she is the kindest person met and excellent customer service.
Dora is Amazing! She assistes me with getting into my storage and made a stressful thing so simple. Dora went out of her way to help me. Her customer service is top notch and she deserves a promotion! She went above and beyond for me and I won't forget it!
I have a good experience here I’ve been renting my units for about a year now. I just came distressed and spoke to a very wonderful nice lady named Shay who early took care of my situation with patience and kindness. Thank you Shay I appreciate you!
Octavia and Jackia were so helpful! Called me to confirm my appointment and was in the store so I didn't have to wait outside, unlike some other Public Storage places I visited. They were friendly and moved quickly. 10/10 customer service!
Angie was so patient with me and Amazing. She is such a big
help
Robert was really helpful got us what we needed ASAP!
Ms. Kayla and Octavia were very helpful and sweet. After the hurricane, the access pad has not been working but they were able to let me in. They are such hard workers especially with no AC in the unit. Thank yall!
Octavia has provided me with quality service, been very accommodating with helping with my storage needs, and does her job very well.
I had the privilege of being assisted by Octavia and she was very helpful with answering all my questions. She was very patient and considerate. I would recommend this storage location to all my family and friends.
Octavia and Jackia were very professional and provided excellent customer service!
JR had great customer service
Very helpful and understanding ❤️💯 (Jackia) and (Octavia) are the best I really appreciate you both
This storage unit get 5 stars from me...It's clean, has ac and Jeannette, who was at the front desk was very friendly and helpful.
Erica and Octavia were so helpful and patient with accommodating my last minute move. They followed up quickly with me regarding all my questions i had for the space. They were always available to accomodate my and other patroner's requests. Thank you ladies for making this a seamless transition.
Octavia was great help in answering all my questions, excellent service highly recommend
Octavia was great with the service and information I needed
Erica es muy amable,su servicio fue excelente,la recomiendo al 100 por ciento .El lugar es limpio y agradable.
Great customer service and very knowledgeable associate. (Erica)
Ms. Erica was the best and very helpful it’s hard to find very nice people
Erica is super helpful!! She went above and beyond to let me know the power had been turned back on in the facility and to set us up with our unit. Can’t say enough good things about her excellent customer service!!
Erica is very friendly and helped me despite the power being off. Good quality employee.
Dora saenz is perfect pm please keep her shes the best no one comepaiers to this lady if i could give this lady 1000000 stars i would the other ladys are very rude please dont bring these ladys back
Erica was so nice and patient with me. I'm new in town and finding this storage place was a big relief and has been very convenient. Luckily each time I've came to my unit, Erica has been on-site to help and answer any questions I have. She's been such a big help in this process.
Had excellent service Rachel was amazing
Octavia was great help and super friendly makes me feel like belonging are safer with her working there !
Octavia and Erica are amazing and helped us understand the whole process with no trouble, very sweet girls at the front counter and 2 id for sure like to see when I walk into an establishment.
Erica and Octavia were extremely nice and helpful. Clean facility and great location.
Octavia and Erica were a pleasure to work with. They were very professional, courteous, and kind. I love doing business with young ladies like this.
We are working on downsizing our unit. Octavia was very friendly and helpful l!
Octavia was and awesome and favorable employee that you have that was very helpful she made me feel very comfortable talking with her and finishing out my trial here thanks and you all have a God blessed day
Kendrick (Kb) has so much patience with my many questions. We found the perfect payment for my needs. He was very kind and I would recommend this place.
Octavia was very nice and addressed all my concern. Very present and friendly at all times. Would recommend Ms. Octavia to friends looking for a space at this time. She is a keeper.
Octavia is Very nice n conversation n advice details on point. Really enjoy my visit..
Erica really helped the rental process smooth. I plan to rent more units because of her kindness. If I could give her 10 stars, I would !!!!
Public Storage is lucky to have someone as knowledgeable of the inventory... And has such good peoples skills as Erica!
Thank you Valerie for help me with my unit very nice lady
Danielle is super amazing! She was very helpful and resourceful with a great attitude and a beautiful smile while doing it all! She made moving less stressful for me for sure! Keep up the good work!
Eric was extremely helpful with my unit transfer. He thoroughly explained my options and was completely polite and patient with me through the whole process. I highly recommend Security Self Storage on Westheimer and Tanglewilde.
Stopped by here earlier to look at storage sizes, and Lee was very informative and polite. wasn't expecting to get it a unit today but because of how professional he was about what they provided i ended up getting a storage. Thanks !!
Definitely better than Public Storage, and more affordable.
The representative Eric for very knowledgeable about features and pros for getting unit with company. I asked a lot of questions and he was spot on , took me to see multiple units to ensure me . Eric was friendly and professional I would recommend 10 stars for this company . Customer service leads everytime
Great place! Haven't had a problem thus far!
Eric was very professional to assist me in securing a same day storage rental. He was helpful to ensure I got the best rates to suit my budget. He explained everything clearly and walked me through the paperwork. I am very satisfied with his customer service and will recommend him to help you with your storage needs.
Property appears clean, and Eric has been very helpful during my registration. My only real gripe is that the 10'x10' unit that I am paying for turned out to be an 8.7'x9' when I took out the tape measure... So if you have some space specific items, I would definitely measure yourself and not go by what it says in the ad.
Great storage Great location front desk clerk very helpful. Hopefully I get my apartment very soon.
Very seamless process getting a new storage unit. Highly recommend!!
Eric was very helpful and the process was very smooth!
Eric did an awesome job helping me the perfect unit and giving a tour of the faculty. Super polite and patient! He made the process simple and quick with a positive attitude! 10 stars!
I had reserved space at a “competitor’s” property, paid the first month’s rent and received the entry code. When I went to the competitor’s unit I could not get in the gate, even after calling all weekend to no avail. No return call from them.
So I called Security Self Storage on Westheimer and Tanglewilde, and Eric helped me over the phone and suggested I came in to see the available units. I got the unit I wanted, signed the lease, and got my gate code (it works!). He was very patient and knowledgeable about his property. I recommend him and his staff if you need a place to store your stuff!
Love it. It's clean. It has 24 hour access. Its safe. The general is great and very helpful he wnt out if his way to find me the right unit. We looked at over 6 units. Thanks again.
La atención que nos dieron fue excelente
Eric was very helpful and informative about the property and process . It took me 10 minutes to get a storage and tour the property and sign paper work .. plus the property was very clean
Tremendous customer service when I signed up for a storage space. I don't know how you can get any better combination of pricing and service.
Best self storage center around here. Everything is easy to access and use as well as easy access to everything we needed.
very nice facility and love the 24 hour access to the storage unit. Eric was friendly and professional
It’s was a great and and simple process Mr.Abrigo was great and made it that much easier!
Came here because of the reviews. Eric did not disappoint. Was in a unit in less than 30 minutes.
I was having a stressful day, which I guess anybody who’s moving should expect some stress, but Eric at this location really did a lot to change that around. They let me use the complimentary moving truck so I didn’t have to run around to multiple locations, honored the online discount I was given through a locator service, and was just overall a really pleasant person. I’d recommend this place to anyone!
I have been their customer for many years. Safe and clean place for storage
The units are nice, clean, safe/secure and climate controlled. The only problem is that our codes (for multiple units) have stopped working many times and we have to go into the office while they're open to get it fixed. 🙄
Veronica was extremely helpful in our transfer from one unit to another!