Public Storage Self-Storage Units at 8989 Westheimer Rd, Houston, TX

I just want to shout out this property manager Aneva, I wanted to inquire about a storage to store a few items. The office wasn’t open yet but she answered my questions and was even willing to show a unit. She above and beyond my normal experience with Public Storage this is my first review but I think Aneva is a great fit!

Services was great and Aneva was great and handle me with my disability. Answering all my questions and concerns.

Muy buen servicio las dos muchachas y el muchacho paul

Dominique help me out really good with getting me and storage unit. She walked me threw the steps and got me in and out. Thanks Dominique for your help keep up the good work your during amazing

Thanks Valerie for helping me with the unit

Aneva was patient and very helpful especially for us having a language barrier she went above and beyond.

The office staff mistreats people. They talk to you as if you were worthless and they were giving you something. The things you keep in storage are stolen.

I will like to thank Valerie for helping me with my app and customer service was great thanks

Valarie and Aneva was very helpful with my new move in. Tonja Burros

Aneva was exceptionally helpful and courteous!

⭐⭐⭐⭐⭐ I've been a loyal customer at Public Storage for quite some time now, and I recently noticed that the rate for my storage unit had gone up. Naturally, I started exploring other storage options, feeling a bit frustrated by the situation. However, my experience took a wonderful turn when I had the chance to interact with Valerie from Public Storage. Not only did she genuinely understand my concerns and frustrations, but she went above and beyond to assist me. Valerie proactively offered to help submit a re-rate request on my behalf. I'm thrilled to say that her efforts were not in vain. Thanks to Valerie's exceptional customer service skills and dedication, the re-rate was successful, and my storage unit cost was adjusted back to a more reasonable rate. This level of care and attention truly exceeded my expectations. It's incredibly refreshing to do business with a company that has employees like Valerie – individuals who not only listen to customers but also take the initiative to resolve issues in such a professional and customer-centric manner. Her actions have reaffirmed my trust in Public Storage, and I'm more than satisfied to continue storing my belongings with them. Thank you, Valerie, for turning my frustration into a positive experience. Your commitment to customer satisfaction is commendable, and you've undoubtedly made a lasting impression on me. Keep up the fantastic work!

It was smooth sailing, just have to wait on Dollie’s in the order that you came

Aneva did my rental smooth and easy!! She got me a unit that will fit all my things!! I’m happy she’s here

Aneva helped the process go smooth and quick! She was very helpful & friendly!

Very professional very friendly I received a lot of good information that helped me out a lot they were polite and kind the place is clean and very inviting

Thank you Valerie for your help with my unit very nice lady

Thank you valerie for your help with my new unit

Thank you Angel for helping me set up my storage space and app

Excelente lugar, ordenado y limpieza 100% garantizada, agradecida con la señorita Valeria que me brindó un trato generoso, amable e inigualable.

Excelente atención, lo recomiendo, me atendió la señorita Valeria muy amable y educada , muy buena persona

La Toya working the front desk is the best.

This review is for Latoya. Mannnnnn yall NEED to promote her and not let her ever leave. She’s the sole reason I stayed here.

I’m leaving a 5 star review for ‘La to ya’ to be specific!! Always cleaning up after Yasmin’s mess and unprofessionalism. Shots out to Latoya’s hard work, kindness, respectfulness & professionalism! …All the great qualities that Yasmin does not possess! Thank you Latoya !!! 🫶🏼

Friendly staff, great service. I specially admire Latoya's Customer Service skills, attentiveness, company knowledge, Latoya went off and beyond to make sure I was satisfied with it all. She deserves a race and a promotion. Kudos Latoya. 🙂👍🙂

Valerie was AMAZING! She was such a big help! Ask for Valerie when you visit.

La Toya was super helpful it was very straightforward and I was in and out in 30 minutes. So if you want to get a storage unit and a timely manner just go to Latoya.

LaToya was great!

I took my friend to get a storage Marie Diop and your staff was the BEST!!!! ALL OF THEM It was 3 of them

Dazmyne was very professional and Amazing customer service representative I highly recommend her

Sunday 04/23/2023 1:30 pm, came here to buy boxes & rent a space but no one here. Maybe they are out at lunch?

Dazmyne helped me thur the whole process she show unit and gave me good price and good customer service

Nice and clean but CS can be questionable . most at corporate nice! Biggest complaint no carts and they raise the prices on you. A lot! Would not use again.

Sign posted on the window saying they'll be back in 30 min, waited an 1hr & no one came. Finally opened after 1hr+ pretty sure she was a sleep.

Homeless stay there overnight, thieves are there, frequently broken storages. Very unsafe at this time. HPD was called, the management said that they rent a unit to a homeless and then that tenant brought his community into the building , giving them the access codes.

Staff was extremely rude. They called and said my unit was broken into and it’s nothing they can do about it I’ll have to file a claim

Ladies in office were very helpful. No nonsense kinda gals that I can appreciate. And the prices are right in line with the market, I mean it's a metal box with concrete floor, can't be too darn picky 😂

Lisa was very helpful and awesome. Great service!!

Ericka was awesome

Aneva helped me transfer my units when I realized I selected a small unit. She assured me that the unit I was moving too will fit my needs. Thank You for her!!!

Erica serve was awesome

Ericka helped us get 2 units she was amazing

Willie was very helpful in getting me setup for my space. He was very knowledgeable and offered great advice. He made my move in transition very smooth.

Willie G and Ericka B these guys are very kind, friendly and helpful. They made me feel at home. thank you very much for your help. 100% recommended.

willie and ericka help my in easier

Ericka and Marissa was great they showed me 2 units and helped me with my rental

Very friendly service

yesterday I went in too buy boxes and Erica was very helpful

I'm giving you five star review Aneva is very professional and nice and got me taken care of real fast with no problem I would suggest that anyone that actually needs storage thanks for the help

Ericka was awesome she gave us the best service

Today I went into Public Storage about pricing a unit. Mr. Willie was able to help me and also show me how to use the mobile app for everything I will need. I don’t no what I would have done without him. He’s the best 5 stars

Willie G have been really nice and show me the unit that I can have ! He take his time and I really appreciate his service! Highly recommended 👍👍

willie has great customer service and help every step of the way

Shanelle and Ericka were so helpful today my move in was smooth

Ericka was awesome she put in a rent decrease for me to continue to rent

I want to thank Willie G for his help. He make the transaction very smooth.

Erica and Shanelle were awesome they help me understand what was going on with my unit

My unit was burglarized and trashed this was a store restock unit all my merchandise stolen TVs stolen Apple computer stolen I feel like it’s a inside job up there cause there no way the workers didn’t see anyone nor did they have the cameras on record even the police saying this has to be a inside job cause how the folks get inside without a code plus why nobody even call or email us about storage room was vandalized.

Erika was really helpful when I came in to get information about storage units.

Erica was very helpful, friendly an outstanding customer service. Highly recommend

Staff extremely rude. I went there on 10/30/22 ar 4:00pm and the lady there never made eye contact just gave me a flat out answer NO. The man there wasn't bad but lack professionalism

I went to rent a storage unit at this property today, and Willie G was by far the best customer service representative I've dealt with in a long time. We need more people like Willie G in the world. Thanks for making my experience an amazing one.

ErIcka was great

Ericka complete my rental in a split second and had me moved in quickly

Ericka is always awesome when I stop by her location

Ericka was really helpful, definitely coming back to do more business her customer service is A1.

I been a long time customer but Ericka is by far the best at what she do

Erica service was great I was able to get my unit moved out with no hassle

Ericka was awesome she got me moved in fast and now I’m headed to Katy to start my move

Willie and Ericka where excellent… customer service was awesome this is a clean place I would recommend anyone to call and do business with them love their smiles ❤️

Mrs Ericka was amazing and she showed me the unit and helped me get the best rate

Over priced, if you're barely late you get a late fee, a few days late they lock you out, according to my wife as it was her storage. The neighborhood has gone way downhill and her storage unit got broken into along with several others. Insurance requires you figure out what is missing and file a police report which is a big hassle. Needless to say, we moved out to a different place over off I10 its cheaper, better area and better security.

I went to this location for price checking but I honestly think I will rent here Ericka was very polite and knowledgeable about her building and she took the time to explain everything to me even tho I was just price checking I truly appreciate her

Ericka has great customer service she always helpful

Ericka b was the best she was super clear and took care of me amazing highly recommend

Ericka is awesome

Erika was so friendly and attentive on helping me stay current with payments with my unit she is a good with customer service while being professional.

Ericka was great she got me moved in and fast and her service was great

I rent at different locate but I always go to Ericka store to handle my payment and applied for a rent decrease she really help me

Ericka was great she helped me complete my rental and get me moved in same day

Ericka was so helpful today I knew nothing about boxes and she explained it broke it down and showed me how to set them up. Thank you Ericka for being so patient.

Ericka was awesome she help me set my app up so I don’t have to keep running to store 🥳🥳🥳

Ericka is an excellent property manager here. Efficient and concise.

Ericka costumer services was great when I went to buy some boxes

I've been with the Public Storage since 11/2021. Today (8/27/22) I received a phone call stating my storage unit was broken into. The thieves took approximately 70% of all my belongings. Speaking with the the security here is minimal they are planning on updating their camera systems, but until they update their system and beef up their security I don't recommend this Public Storage. The door locks are poor design two small cuts and they can get in plus all the top of all the storage units are wide open so anyone can climb up there and look down and see what everyone has inside their storage units. Poorly designed and clearly unsecure so buyers beware.

Mrs Latanya and Ericka were great she helped me pick the right side unit and gave me a idea of what I should store and a perfect time frame I needed

Erika helped me out today and was absolutely amazing. She made my experience very easy and was super nice

Ericka and Latonya I believe her names is great! Got me checked in and out they hair quick and easy.

Ericka B was awesome she got me moved in right away!!! Great service 10/10

Everything was as expected. Very reliable, trustworthy and service was exceptional.

Erika was so great and very helpful. Gave me all the info I needed and it was swift and to the point. She was very professional.

Ericka was very professional and easy to talk to.

Ericka made our move in a success

So today my apartment was not ready so I had to get a unit for a few days she did her best to make this move smooth as possible

Ericka transferred my unit and waived my fee due to power outage she was so helpful thank u Ericka

Mrs . Erika B went above and beyond for my customer service. She saw that I was frustrated with the rates increase after listening to my cries . She walked me through the process. She even got to listened to a rude customer care representative. I had been on hold for the past two hours. Erika is a key core of great customer service. Erika please keep up the great job .!

I went in to ask questions about a small storage space and Ericka and Latanya were great they both gave me great information and I was able to Make a decision right away

I can in to check on some price of storage units Ericka and Latanya was very helpful and very polite

Ericka was super helpful and super friendly!

The property manager, Ericka, is super nice. That's the only reason for any stars at all. The only flat bed carts (1, sometimes 2) are chained to the wall in the lobby, so you can't use them. Don't look for any security at this location. My unit, along with several others, were broken into but the robbers had a code to get into the door, so there was no alarm tripped.They took their time, going through several units and unloading what they wanted. They did damage to the storage unit doors but not enough that the property manager filed an insurance claim. Public Storage has not opened a police incident report, nor provided the police with security footage of the incident, even almost 3 weeks later. They only had one security camera on the entry door with access near my unit. Paid movers to relocate what was left to a more secure location as soon as possible.

Ericka B was awesome she transferred my space and I was moved in in less then 15 mins she was so hopeful

Its disgusting. It stinks. It has nats and roaches. There were multiple units broken into in one day. I bought roach spray to use, until I moved out 2.5 weeks later. Don't bother to rent here. They keep the dollies locked up. No staff. Only one person works at a time, no matter how busy.

Ericka was awesome she help me get my rental started

Ericka was awesome offered us great service and fast service she was busy she had a car in every parking spot and still gave me 5 star service

Ericka was great she git me moved in quickly

Erica was Wonderful and her customer service is beyond reproach, both on the phone and with person-to-person contact. Five stars!!!

Ericka was awesome she and Ryan were super busy but they took care of each and everyone of us

Erica was awesome sauce!!!! She deserves more than five stars!!!

My mom and I literally had the worst experience with our movers , so going anywhere that day wasn’t what we were looking forward to . I explained to Erika the sales rep at public storage, the day mom and I had and told her why mom was a little shaken up after the mover yelled at her and I . Erika took seconds to go into super hero mode , she was gracious and kind . She treated my mom like she would treat her own , step by step she guided us . She is patient and understanding . Public storage is lucky to have Erika . She is a true super star.

Thank you so much for such an excellent job Ericka in getting us taken cared of at the storage today. We were in and out without any delays.

I do share the comments of others, there has to be some moving carts. I understand if you don’t make them available when office is not open due to theft. However, if office is open, let them be checked out with an ID held by the office or something. Too hard to move materials without them.

I went in for information on buying boxes and storage space , I spoke with Ericka and she is very helpful and informative. You rock Ericka

Ericka helped me transfer to a new unit fast and easy

Ericka was great she explained everything in detail and was very pleasant to work with!!!!!

Ericka was awesome she helped me move in smooth and easy

I had a previous negative experience but Erica assisted me and was amazing.

I would avoid this location if possible. The staff are not present during business hours and they do not return your call if you leave a voicemail (I have left several voicemails in the past two weeks). I was told there was a recent change in GM/District Manager but that is no excuse for the lack of staff presence during business hours. It is currently 4:36pm and I have waited an hour at this location in hopes that staff will come to work before the close of business, 6:30pm. I would reconsider doing business here if I were you. Hope this review is helpful.

I went to by boxes and Mrs Ericka made me feel like I was buying a storage!!!She was wonderful

I’v dealt with Ericka several times and everytime she is amazing she deserves a Raise 😍😍

I love this location…never had a problem and Ericka is always helpful knowledgeable and a all around good employee.

As much as I am going through Mrs. Erica and Mrs. Latanya were like family that I needed I love them awesome customer service

Ericka, was amazing! She explained and help me with all the questions I had. Furthermore, she made the experience painless. Thank you, Ericka!

Ericka was awesome she walk me through the complete rental and had be download the app and pay and I was set she was great

Ms Erica helped me out so much and was so sweet thank you!!!!

muy grande el lugar

Erica is great and saved the day. Thank you

Customer service on the phone will hang up on you rather than provide decent assistance. You can find better elsewhere

This young lady by the name of Veronica and I must mention her by name Veronica has helped me tremendously living in Covid and such despair I was overwhelmed with money and how to rearrange my job my stuff my belongings she rerouted me in my thinking and she even share with me about visiting church second Baptist Woodway . Look at God still on the throne ❤️ Ephesians 3:20

Veronica was very helpful!

Veronica is very helpful and always in the office when I need her! Very nice young lady and works hard thanks for all your help Veronica ! Keep up the great work 😄

Omari! There’s not enough stars to give them excellent customer service I would recommend the storage unit to anyone excellent service Omar was great it’s hard to find people like that nice and helps you and he has patience with you thank you Public Storege I love yous thx

Veronica was amazing!

Veronica is simply THE BEST. The old manager was a mess, and he did something with a lot of lock in the property and many people, including myself, couldn’t access their units. She is doing a great job cleaning up after the old management. She was going up and beyond to help me every other customer I saw with an extraordinary customer service. Veronica is simply a living example of someone who really cares about their job and respect the position she has. Thank you Veronica

I’ve had my storage here for going on three years. I got my new unit right at the peak of Covid in 2019 and I haven’t had any issues I will say however there was an instance where my luck was changed due to some miss information between employees but it was handled swiftly and seamlessly is to my understanding that the person made the mistake is no longer with the company

Johnyce was very nice and helpful

Buena ubicación. Pero esta muy caro

Johnyce was very helpful in me getting my unit squared away. She was helpful and courteous and answered the all questions I had. Happy to be renting here.

Jonnyce was very helpful with opening a unit. It was first time for me to open the storage unit, and she made it easier and smooth.

From reading other reviews I see that many patrons at this location have nothing but great things to say about Ms. Johnyce, and from my first hand experience I can say its true! She is very patient, truthful and willing to assist.

Everyone, read my comment carefully. This Public Storage Location at 8989 Westheimer Road ripped me off badly. I rented two storages on December third and fourth of 2021 which is 15 and 16 days ago from the time of this post. The first issue had to do with the second charge. They had what's called the (Dollar Deal) of $1 for your first month rent plus administration fee and insurance of $24 plus the locker of $16 plus the taxes on the total of $1+$24+16= $41 which will cw out to be $5.56 added to the $41 will be the total of $46.56 which is fine and not questionable. The second storage had the same exact deal of the Dollar Deal, but instead of charging me $46.56 again, they charged me $117. I tried calling the upscale department and no one answered to resolve this issue up until now. They took $70.50 more than what was stated. The second issue, as on December 7th, 2021, and as Hired two men to help me move out my furniture from the two storages to my new apartment, the property manager came to me asking me strangely: "Are you getting all your stuff out of the two storages today?". This was very suspicious as it's none of her business. I rented these two storages for the whole month. December 3rd, 2021- January 2nd, 2022 for the first storage. December 4th, 2021- January 3rd, 2022 for the second storage. I said yes. Then she responded "Once you finish, come see me for filling out some papers." Once we finished, I went to her. She shockingly asked me to take my two lockers out of the two storages since they are mine then she asked me to leave two storages open for everyone to see. I thought she would just check and return back to me, but no no no. This is scheme. One day later, my account was closed out. The money I paid $164 almost was gone, and they stared renting my two storages to other customers to get double money for this month from me and from the two new customers. In the contract, it's clear saying I have the two storages for 30 days until as mentioned above January 2nd and January 3rd of 2022 not until December 7th of 2021. Did they return my money??? Of course NOT. Stay away from this location. I don't know if all locations are scammers and rip off your money like this 8989 Westheimer Road's location or not. I wish there were a zero star rating. I would have given them a zero star rating, but one star rating is the least. I thought Public Storage had its name and highest, but NOT at all. Tariq

Johnyce is the best ever helped me set up and sale boxes to me . Thank you

Great place worked with my wife

Johnyce was such a great and helpful person , good job !

In 8989 Westminster 77063, they never have the flat dolly, at any time one comes they have no flat dolly, they only have 1 and it is on the other side and you cannot enter, they could buy more glat dolly to be able to move our things, we have been like this for months, and for Please if you can clean the common areas they are very dirty

My experience was smooth and simple, thanks to Ms. Johnyce, her customer service is top notch!

I vacated my storage very politely! Asked the woman lady in the office if I need to do anything else. She said NO ( in a very rude manner). And I asked her to give me a receipt ( based on what was mentioned in the website) but again in a very rude manner, she just said I’m busy now and I’m gonna send the receipt through email! I don’t recommend here at all!

Great service! Johnyce was very helpful! My moving in experience was seamless!

Clean safe and easy to get in and out. The place has decent security and the price isn't too bad for the location.

I like the storage clean and newly established but most extraordinary point the friendly staff-member in the front desk Johnyce

I have never seen a business that says open at a certain time, but when you show up at that time, there's nobody to attend to you. Where are the employees?

Ericka was very helpful and informative. Great customer services

The ladies behind the desk CiCi and Erica picked the ball up that was dropped by the former District Mgr pitting block on my unit w/o the red tag out lock.But they had their locksmith cut the lock so I can get into my unit.I appreciate it. DUG

Move in today. Cici, the on-site manager and Coco provided excellent service.

Good customer service. Thank you Cici for your help .

I Love this store the manager Mrs. Shelvin is the most outstanding customer service guru I’ve ever had the experience to encounter she knows her job and she’s very polite and if asked a question she has every piece of information available and then some I would recommend anyone to engage with this store to experience this kind of customer service experience thank you Mrs. Shelvin I look forward to seeing y’all again God bless

STAY AWAY FROM THIS STORE THEY HAVE THE WORST MANAGER CC. I signed up for auto payment every month. CC called me and said my payment failed. I asked her is there anything she could do she said she would call me back but she never called back. She just kicked me off auto pay. I called back and asked her to put me back on auto pay. She huffed as if it was a problem and hung up on me

Para empezar, la unidad de "aire acondicionado" huele a moho, orina y tristeza. El edificio en el que estoy está caliente, lo que exacerba los olores a descomposición y se suma a la sensación apocalíptica general.

All I can say is CiCi and Kenya are the most professional and accommodating. I had a new issue and they took care of it with speed and prestige. They not only need a raise and promotion, but they need a bonus!!!! Pay these ladies please!!!!!

Janna and Kenya were so helpful , so nice and very friendly, they did their very best to accommodate my needs, they should be promoted !!

Hice un contrato por tres meses me atenddieron muy bien pero tuve que cancelar ya que hice el contrato de auto pago y no se hizo tuve que venir a pagar en persona y perder mi tiempo si no tienen un buen sistema de auto pago no lo ofrezcan ya que habemos personas ocupadas con muchas compromisos.

CiCi is very friendly and helpful. She is always willing to go over and beyond for her customers. This location is well maintained and clean.I would recommend the Westheimer/ Fondren site for anyone's storage needs in my neighborhood.

Cici provided me with excellent customer service. Keep up the good work!

Kenya (Assistant Manager) and Cici (Property Manager) were so very helpful and pleasant in getting me the unit that I needed and the price that worked for me. They care about their place of work, keeping it clean and making sure everyone is being helped. Thank you again, ladies.

Nancy and Vanity are great workers

Vanity was great

Vanity is the best

Cici and Vanity are an awesome team!!

Vanity and Nancy are super helpful. The facility has ac and is super clean. This my go to storage space!

Awesome customer service! Nancy was very helpful!! Nice, clean and neat!! Would definitely rent another storage if need to!!

Vanity gave me a great experience today thank you

Vanity is great

I had a pleasant experience and was assisted by Nancy who was very pleasant to work with and very helpful.

Vanity and nancy have a great attitude

Nancy and vanity did amazing jobs getting me a unit and making Me laugh

Good atention for Nancy

Ms. Vanity is the best!! So courteous and friendly!! Would definitely recommend!

Vanity and Nancy are amazing

I visited Public Storage #29265 on today. The rental representative, Ms. Nancy was very helpful in our rental experience. The facility is well represented as it was clean and the personell very friendly and professional.

The Ladies on this property were simply amazing. The Fast Friendly Service is something you don’t see very often these days! It was a pleasure! Thank so Much!

Great place, Vanity was a great help.

The staff is extremely, extraordinarily and abundantly attentive and courteous. I just moved in and asked for a closer unit to the door. My request was acted upon with a quick and rapid professional conduct. The ladies cleaned up a small wet spot from the thorough cleaning shortly before I moved in. Another very courteous staff member gave assistance to me with a package I placed on a dolly. The experience gave me a smile and glad I found Public Storage. I've been a client for many years and with this experience I think I'll stick around for many more.

Nancy and vanity was a great help today they both was very helpful n I will recommend more customers

Super courteous and professional on-site staff. I would highly recommend your location.

Well secured. Need trolley in both blocks.

Super pleased after leaving here. Vanity was pleasant and helpful beyond her call of duty. She took care of all my needs and addressed my concerns with patience. She acknowledged other customers with the same warmth and professionalism. Grateful to do business here.

Vanity anda Antonyshia gave great customer service today. They made my move in neefs very easy.

Nancy she a great job helping me

The people at the counter at 8989 Westhiemer in Houston Texas are awful They are rude and should be fired !! I will never rent from Public Storage again and I recommend that nobody else does either!!!

I just had the most pleasant experience at this location. Vanity is a real gem 💎. Down to earth, informative, and extremely professional. She made my visit here seamless and my transaction quick. The team at this location is very knowledgeable and cohesive as all of my questions were answered accurately. Thanks ladies!

Went to public storage at 3310 north park drive. Gladys was very helpful and friendly and even tho she didn't have the size I needed but she did suggested the property at 755 north park and I let her know not ready for a unit at this time but will be back once I decides

Ebony & Nancy helped me today i received awesome service she explained everything to me and took her time i'm very pleased

Vanity and nancy are in very helpful and kind

Ebony has the best customer service ever!

Ebony should get 10 stars for her service

Todo lo que deseas para tener tus casas protegidas

Wonderful place Ebony and Nancy are very informative and very nice

I have my storage here but I never can use the shopping car, the main office is all time closed every day and every time!

Let me start by saying EBONY is such a great property manager she helped us through our stressful moving time and we are forever thankful!

Ebony provided excellent service

Ebony has beyond the best service i have ever received. Only rent from her at this location. Best service you will EVER receive. Thank you!!

Ebony was awesome to me today great service

Ebony helped me today and she was great help!

Ebony great service

Ebony gave us a good and professional service today. thank you.Ebony

Very good customer service. Ebony was very helpful.

Great service!

Nancy and vanity were very nice and helpful they helped me save time and money

Great service, front desk was polite and helpful!!

Professional and helpful staff

I came here so disorientated and grouchy. I was having a bad morning. There was a gentleman who made a difference. He welcomed me in,helped me locate my 2nd account and helped me tape up two boxes I bought. Maybe he was the manager or owner but who ever he was ...THANK YOU

Jamail was very helpful on my move in, she greatly explained everything to me. She’s super nice and funny!

Everyone was so nice and rectified tissue and went above and beyond to helpwith the issue below: On the first day we were supposed to have the unit we showed with the truck full of of stuff and lock was on the unit. We couldn't find anyone to take it off and when we called the 1 800 number they couldn't help. So we left and had to come back the next morning and they had to give us a different unit because they didn't know why a lock was on the original unit. It was so frustrating because we had to keep the rental truck and extra day and instead if moving things in two days we had to move everything in one day.

Jamail was the nicest and sweetest! She help me move in my space! Very nice and pretty lady

Jamail was super helpful! She help me and my husband with our rental online. She really took her time to show the space and tell sell merchandise!! Super sweet person - property clean!

Jamail waa such a wonderful lady.. She help me out ? Very nice property .very sweet

Jamail was the best ! She show me the space and got me the best size ! The property is so neat and clean

Jamail was the greatest and sweetest love the space Nice and clean

Ebony was a great help and very courteous to our needs.

Jamal was the greatest got me in the space I need she is super nice and sweet! I love the property and everything

I've had this storage unit for like 2 years now and just recently moved the rest of my things out. Ebony that works there is great! She's professional, sweet, considerate, caring and just overall a great person! I think she's a manager so she's due for a raise or a promotion and if she's not, she needs a promotion.

Ebony provided excellent service today my experience was great she's an awesome property manager

Do not recommend this Public Storage facility! The staff is rude and unhelpful. They're unaccommodating to their guests anyway. They claim 100% customer satisfaction but are not willing to do anything to work with guests. The location set up is also not conducive to a storage unit with only two entrances on one side of the building and no other access to units in the back or sides of the facility.

Clarisse, at the front desk, was very diligent and hospitable in helping me get the correct unit even with the changes I made last minute. The facility is clean and orderly, for good discount it is best to lock in rates online before purchasing the unit.

New, convenient, cheap prices, and if more space is needed that is also available at this location.

Great customers service!!

I was at the Public storage of the day I was moving in and Clarise help me. She was patient and she’ll me to get the appropriate storage for me. The place was really clean and organized

Ebony thanks for this fun experiment 🤧😂

Hiram customer. Service, I will recommend this place for storage

Ebony was really helpful!

Nice place and good people friendly

Ebony gave me amazing customer service. Very friendly and helpful

Jamail was the greatest person ever ! She help me get my space and was the sweatest!

Jamail was the greatest😘 she help me moved in my space and was very polite and she even got me in for a good deal! Property clean. Love the place

Clarisse and Hiram were very helpful and polite. There service was excellent and the atmosphere was pleasant.

Nice, new and clean. Clarisse was helpful when I needed to upsize my unit.

Ebony was great! She was fast and efficient! She took care of us got us everything we needed!

Que medidas tienen ?

Ebony helped me today great service!!!

Yes awesome service love this location

Has anyone else had their items stolen in this unit? Most of my personal belongings are missing!

Great facility nice and clean !!!

Ebony provided great service to the process was fast

Great customers service. Ebony was very friendly. Fast and efficient process.

Great and friendly service!!!

Great and friendly staff. Made me feel welcome and were very helpful with the questions I had. If you want a place for storage this is the place.

This is a very nice storage facility, the staff is friendly and helpful and the facility is very clean and secure.

Ebony was very nice sweet and kind

Jamail and ebony were the greatest, they helped me get another space and moved me in quickly! Very clean property! I love it.

Jamail was the greatest ! Help me rent and got my the size I need ! Very Sweet and nice person

I escorted my sister to public storage yesterday and a young lady name Ebony assisted us. She was very nice and professional. She had alot of patience with us and explained everything thoroughly. She's a great asset to Public Storage!!

I went to this location to see about renting a unit because the online site was very confusing. Ebony made the process quick and easy. She was very informative and even walked me to view the units so I could determine the space I will need. The others in the front was also helpful and polite, I just did not catch their names.

I was helped today by Ebony a very nice and professional lady 5 stars to her and Dezmond

Very clean facility 👍

The customer service was absolutely amazing!!! Thank you Ebony!!

Dezmond was very helpful today nice and friendly

So nice people and helpful. They do everything you need with happy face . Way better then the general customer service..

Very clean , easy to access and safe

Ebony provided great service today nice lady

Jamail was great ! Love the property

Jamal was a great help.

great location

Jamail was the greatest (: showed me all the best sizes I needed and gave me good service ! ☺️

The most Unprofessional Public Storage Staff I’ve encountered in a long time. 1. It’s so u professional to answer and make calls on SPEAKER PHONE. 2. Why is your property manager receiving info from her subordinates on what the policy is for your location. 3. If I tell you that I’ll be in to make a payment, but a payment is due before the date I can come in, and it’s a must. Why not make that known? I’m retrieving my things from this location and going to another. I refuse to continue to deal with the ghetto.

Great place, Jamil gives great customer service!

Jamail was the greatest (: very patient and help me set up my insurance with the orange door.super nice

Jamail was the greatest (:

Cómo pagó por linia

The employees there made it clear that they didn't want my business, nor apparently anyone's. I saw customers urinating in the parking lot because the restrooms were locked, even though access to the building was by a unique security code. The insurance is charged to everyone, even though the web site says it is not mandatory. And access is not available 24/7, which is an issue for anyone who works other than 9 to 5.

Amazing service. Great people!!!!! Give them a raise.

Awesome place beautiful women

Jamail was the greatest ! Propety i love very clean

Eric and Jamail provided excellent service when I came in to view my unit. Very clean property. Quick and knowledgeable as well! Much appreciated.

Eric was amazing . Rental went by smooth and easy and jamail is such a nice pretty girl ! Wonderful property

Vanity was such a helpful person ! She help put all my things In my car with no asking . The people in the office Lawrence Jamal snd ebony are such nice people! I was recommend coming here it very clean

Ebony and Lawrencia were great, very informative and customer service oriented!

Ebony helped me today i was very stressed and she made it so much easier for me

Lawrencia Was Great!! Great Customer Service

Eric was amazing with his skechers on

Jamail is the greatest (: best property ever

Lawrencia gave us 5 star service today

Ebony provided gets 5 stars what an excellent manager

Ebony was helpful today she made My move in !!!

Ebony was wonderful and very efficient.

Ebony has great customer service skills very professional and Jamail as well

Jamail is the greatest wonderful person

This is the best customer service I've ever received !!!

The young ladies that were there were very

The front desk girl was argumentative! Making ugly faces at my concerns and telling me to sgut up with her looks! They lock their carts and if you go afterhours you cant bring your things in so its pointless. On top.of that they ask for your license just to get a cart unlocked. Only upside is that the facility is clean.

Is my first time come here for storage. And the service who names Eric was so good. Even i am not good at English, stills try his best to help me up to rent the storage. Thank you so much.

Service was on point! Excellent! Customer service..people skills all there . Keep these young ladies around. Ebony...Lawrencia. keep up the great work. No holds barred.

Great place excellent customer service

great people. good clean and secure. Eric is the manager. very friendly and polite

Everyone here we’re all very helpful. Ebony assisted me with getting my unit and showed me multiple options. I enjoyed having the option to return merchandise that I didn’t use. Thank you.

Very nice property! Jamail latoya ebony and Eric was very nice people

Lawrencia was great awesome smile and a fantastic worker. She needs a promotion!

Ebony was very professional and helpful.

Ebony is a Very nice lady, charming, welcoming, you want to go to her to make your moving day less stressful.

Lawrencia was fantastic!

Lawrencia gave us great customer service!

I really had a great experience at this location. The lady in front “Ebony” went beyond to help me out! I was really stressed from a lot that was going on and she really helped me with great customer service and promptness! She showed me that she cared and placed me in the perfect unit! Ebony is very professional and knows her job, I asked all types of questions and she never seemed bothered or inpatient. She was very patient with me and I highly recommend this public storage!

Lawrencia is awesome! Great customer service!

Ebony has great service!

STAY AWAY OF THIS STORAGE, THEY HAVE THE WOEST MANAGEMENT EVER !!! I was singed up for autopay every month, the suddenly I've got call followed by an e mail says that I missed my payment for this month, I called back the office and they said that they called me back in the first of the month but actually they didn't, they just kicked me off the autopay system without any notification, and they charged me late fees because of their fault. I asked Lawrencia ( the lady who picked up my call to wave these fees because that was not my fault, she said that she has to submit a request to t]her manager (David Spade) who declined my request. I ended paying the late fees and I told her that I will post a bad review on Goole, she asked me " WHY ?!?!?! " then she ended telling me to whatever I want to do and she hanged up the phone on me. AGAIN.... STAY AWAY OF THIS STORAGE, THEY HAVE THE WOEST MANAGEMENT EVER !!!

Ebony help us out .. good customer service.. I totally recommend

Lawrencia was the only good customer service representative for the previous 8 months. Even asking for the restroom was an issue. I wish I would have been adviced that my rate was going up by the 6th month!!! Now, also Ebony is courtious. Now it's a pleasant trip to storage.

Lawrencia And the other lady staff was rude and unprofessional when my hand got cut with glass. They did not have a proper first aid kit and told me I should got to CVS while my hand was dripping with blood. The manager never stepped in to correct their attitude. Even when they suggested that I go to the restroom to rinse my hands the restrooms was locked.

Ebony is awesome

Ebony was absolutely fantastic

Lawrencia provides me with great customer service today!!! Rent here!!

Ebony Excellent. Outstanding.

Cici, Enoni, Lawrencia are all wonderful. Always always nice & provide excellent customer service. Will reccomend this location to everyone looking for a storage. Keep up the good work ladies!

Lawrencia had given excellent service during my Public Storage experience.

Ebony

Ebonw she’s very lonely

Faisal was so helpful. Thought of some great ideas I’d not considered.

lawrencia gave great service today!

Cici was very helpful and made the process a breeze.

Wonderful customer service from Cici. Thank you for making everything so smooth

Darryshia was very helpful and knowledgeable

Lawrencia made my storage needs super easy on today! She's great and the facility is super neat and clean! Come rent here!

Great friendly service from Lawrencia!

Lawrencia made my storage needs very easy today. She provided me with great customer service.

Ebony provided excelente customer service today

Overcharged us!!! Didn't let us know this until we were moving our things out 1 day before our next (due) date...Then said if we didn't get our things before the next day our storage will be locked and they'll sell off our things. Bad way to end with New Clients!!! 🤔😬😤😤

Thanks for the great customer service once again thanks Ms. Ebony

Lawrencia provided me with great customer service today.