Public Storage Self-Storage Units at 8989 Westheimer Rd, Houston, TX

Staff handled the recent hurricane fabulously, really dedicated to maintaining access even through power outages.

Aneva was exceptionally helpful and courteous! Octavia, Paul, Tim are very helpful and helpful information I am happy for them to help me will recommended Being a New Yorker in my first Hurricane Beryl. I had to get help from Octavia due to no internet I found her extremely courteous and helpful Lovely personality during times of stress Kenn Hicks

Paul was the best of all the managers. Always great attitude! Helping in any questions. I WISH all employees were like him. It was a nice experience!

I'm in the middle of relocating to Houston from Chicago and wanted to find a storage location close to where I plan to live in Houston. I called Public Storage to get some information on making a reservation. I spoke with Paul and he was phenomenal with assisting me! I had a ton of questions and concerns because my belongings would be traveling long distance by movers so I had a lot of worries about storage. Paul was very patient with me and answered all of my questions. He gave me all the information needed and explained the process for making a reservation and storing my furniture. Talking to Paul really put me at ease and gave me the insight I needed. Furniture storage is now one less thing for me to worry about, thanks to Paul. I am so thankful for all his help!

I am compelled to share a deeply troubling experience I had at Public Storage located at 8989 Westheimer Rd, which has significantly undermined my trust in their security and customer service. Approximately three weeks ago, I visited my storage unit to reorganize and ensure that everything fit properly within the space. During this visit, I noticed that a staff member named Paul, who was conducting rounds with a dog, made a peculiar and unsolicited attempt to open my partially closed unit door. I explained to him that the door was intentionally lowered to better secure the contents inside, but his unwarranted interest in my unit struck me as odd and quite unsettling. Fast forward to my most recent visit, when I intended to retrieve some of my belongings, I was horrified to discover clear signs of tampering. Several of my boxes appeared to have been deliberately punctured, and to my dismay, I noticed that multiple pairs of shoes were missing. The nature of the damage and the missing items led me to suspect that this was not a random act but possibly an inside job. When I brought this issue to the attention of Paul, who was again on duty, his handling of the situation was nothing short of appalling. Not only did he show a complete lack of empathy or concern, but he also outright refused to come and inspect the damage himself. His demeanor was dismissive and unprofessional; he even retorted with a cavalier “call the police then, like I care” when I expressed my frustration and demanded some form of action or accountability. This experience has left me deeply disappointed and concerned about the security measures at this Public Storage location. The lack of professional conduct and the dismissive attitude of the staff, particularly when serious issues are reported, is unacceptable. I had entrusted this facility with my personal belongings, only to have them handled so carelessly and to encounter a staff attitude indicative of a complete disregard for customer property and peace of mind. I strongly advise against using this Public Storage facility. If you value the safety and security of your stored items, it would be wise to consider alternative locations where respect for customer concerns and proactive security measures are a priority. This location not only failed to secure my belongings but also showed a disturbing lack of professionalism in addressing legitimate customer complaints.

I went to inquire about a storage unit and the manager Paul was very helpful gave me all the information i needed and gave clear instructions for when I am ready get the unit.

Octavia great

Want to give a shout out to Paul was very helpful in me getting my unit squared away. He was helpful and courteous and answered the all questions I had. Happy to be renting here.

Dirty. Closing early. Elevators broken. Bad customer service. Trash

Horrible experience! They kicked me off of auto pay with out notifying me found out they added lien fee and 2 late payment fees. What’s the point of auto pay services if you’re gonna kick me out of it anyway? I call them everyone has an horrible attitude at this place. Like no one forced you to put an application in? Paul was a manager he tried to help me out as much as he could but there was only so much he could help with. Ended up getting to no where and made me pay all the late fees and Lien fee that I was not responsible of to begin with. I wouldn’t not recommend them or bring my business to them ever. Again.

I just want to give thanks to Paul. It is always expected for someone to do the job required of them. For some to go beyond what is required is indeed rare.

Erika was really helpful when I came in to get information about storage units.

I just want to shout out this property manager Aneva, I wanted to inquire about a storage to store a few items. The office wasn’t open yet but she answered my questions and was even willing to show a unit. She above and beyond my normal experience with Public Storage this is my first review but I think Aneva is a great fit!

Services was great and Aneva was great and handle me with my disability. Answering all my questions and concerns.

Muy buen servicio las dos muchachas y el muchacho paul

Dominique help me out really good with getting me and storage unit. She walked me threw the steps and got me in and out. Thanks Dominique for your help keep up the good work your during amazing

Thanks Valerie for helping me with the unit

Aneva was patient and very helpful especially for us having a language barrier she went above and beyond.

The office staff mistreats people. They talk to you as if you were worthless and they were giving you something. The things you keep in storage are stolen.

I will like to thank Valerie for helping me with my app and customer service was great thanks

Valarie and Aneva was very helpful with my new move in. Tonja Burros

⭐⭐⭐⭐⭐ I've been a loyal customer at Public Storage for quite some time now, and I recently noticed that the rate for my storage unit had gone up. Naturally, I started exploring other storage options, feeling a bit frustrated by the situation. However, my experience took a wonderful turn when I had the chance to interact with Valerie from Public Storage. Not only did she genuinely understand my concerns and frustrations, but she went above and beyond to assist me. Valerie proactively offered to help submit a re-rate request on my behalf. I'm thrilled to say that her efforts were not in vain. Thanks to Valerie's exceptional customer service skills and dedication, the re-rate was successful, and my storage unit cost was adjusted back to a more reasonable rate. This level of care and attention truly exceeded my expectations. It's incredibly refreshing to do business with a company that has employees like Valerie – individuals who not only listen to customers but also take the initiative to resolve issues in such a professional and customer-centric manner. Her actions have reaffirmed my trust in Public Storage, and I'm more than satisfied to continue storing my belongings with them. Thank you, Valerie, for turning my frustration into a positive experience. Your commitment to customer satisfaction is commendable, and you've undoubtedly made a lasting impression on me. Keep up the fantastic work!

It was smooth sailing, just have to wait on Dollie’s in the order that you came

Aneva did my rental smooth and easy!! She got me a unit that will fit all my things!! I’m happy she’s here

Aneva helped the process go smooth and quick! She was very helpful & friendly!

Very professional very friendly I received a lot of good information that helped me out a lot they were polite and kind the place is clean and very inviting

Thank you valerie for your help with my new unit

Thank you Valerie for your help with my unit very nice lady

Thank you Angel for helping me set up my storage space and app

Excelente atención, lo recomiendo, me atendió la señorita Valeria muy amable y educada , muy buena persona

Excelente lugar, ordenado y limpieza 100% garantizada, agradecida con la señorita Valeria que me brindó un trato generoso, amable e inigualable.

La Toya working the front desk is the best.

This review is for Latoya. Mannnnnn yall NEED to promote her and not let her ever leave. She’s the sole reason I stayed here.

I’m leaving a 5 star review for ‘La to ya’ to be specific!! Always cleaning up after Yasmin’s mess and unprofessionalism. Shots out to Latoya’s hard work, kindness, respectfulness & professionalism! …All the great qualities that Yasmin does not possess! Thank you Latoya !!! 🫶🏼

Friendly staff, great service. I specially admire Latoya's Customer Service skills, attentiveness, company knowledge, Latoya went off and beyond to make sure I was satisfied with it all. She deserves a race and a promotion. Kudos Latoya. 🙂👍🙂

Valerie was AMAZING! She was such a big help! Ask for Valerie when you visit.

La Toya was super helpful it was very straightforward and I was in and out in 30 minutes. So if you want to get a storage unit and a timely manner just go to Latoya.

LaToya was great!

I took my friend to get a storage Marie Diop and your staff was the BEST!!!! ALL OF THEM It was 3 of them

Dazmyne was very professional and Amazing customer service representative I highly recommend her

Sunday 04/23/2023 1:30 pm, came here to buy boxes & rent a space but no one here. Maybe they are out at lunch?

Dazmyne helped me thur the whole process she show unit and gave me good price and good customer service

Nice and clean but CS can be questionable . most at corporate nice! Biggest complaint no carts and they raise the prices on you. A lot! Would not use again.

Sign posted on the window saying they'll be back in 30 min, waited an 1hr & no one came. Finally opened after 1hr+ pretty sure she was a sleep.