Public Storage Self-Storage Units at 9740 Stroud Dr, Houston, TX

Infested with cockroaches. Disgusting

Aisha was very professional and quick service also treated me with respect versus being ugly like people do when you owe money

Reno did wonderful job and answered all questions we had

It is too expensive and they have raised the price too much in less than 4 months.

Reno took care of me well was super helpful in helping me find my perfect unit.

Reno is awesome. The transition was easy and he always offers options that help for my budget and storage needs.

Reno is nice guy and vary helpful..we love him

Reno is doing a wonderful job

Reno was a big help

I have been in touch with reno for the last couple of weeks during 2 moves .....I was in New York he gave me some good information and instructions on how to handle this.......A BIG HELP!!! THANKS........MIKE PERHAM

Miss Rachel listened to me as I explained my lights in my unit have been out for about 3 months. She put in a request to have it looked at by their personal to fix this issue. Thank you, Miss Rachel you was great to help me out.

Reno did best service ever

Reno is very kind and helpful

Reno doing great job

Reno did a great job

Reno is a wonderful worker and doing great

Reno is 都能够 vary great job

Reno did a wonderful job was a vary big help

Reno

Renee and Jamie are the best thank you girls for everything 💗

‼️‼️ HIGHLY NOT RECOMMEND THIS STORAGE LOCATION 3/10/2024 (3 photos) Multiple storages were broken into. Items were stolen. Management are never on site and they don't pick up or return your calls. What is the point of having a lock if they can pop it? ‼️UPDATE: 4/12/2024 I received a phone call Friday morning that my storage unit along with 30+ units were broken into. In a month, it was broken into TWO TIMES. This time 30+ units were also broken into and the MO were the same. They were able to easily pry the bar opened due to the extra slack between the frame and the door. I advised them this would happen again if nothing was done. However, my voice was unheard. I did not take any photos this time around because the suspects that broke into the storage ransacked everyone's personal belongings and threw them all in the hallway. I spoke to a few other unit owners at the location at the time and at least 5 of us are pulling out and moving our things. The last time my unit was broken into, I was told that the district manager would give me a call. I even left my name and number at the front desk. I received nothing. I called again about a week later and even went in person, nothing. This time I did the same thing and was told the district manager would reach out. As you can see, the property would not do a thing about this. Whoever is in charge of this review only replied to positive reviews and would ignore the comments which needs to be addressed.

Reno vary nice, hardwork and vary helpful

Great and friendly service, thanks to Reno

Reno vary excellent and helpful and polite

Reno, great customer service. He is really nice.

Reno did a great job ando vary helpful

It was a good experience with Reno De Los Santos

I checked out this Security Self-Storage on Stroud due to good reviews and location convenience. This is the cleanest, best presented outdoor storage facility I have seen. John was very helpful in determining what type of storage was best for my needs and made the process easy. I highly recommend this storage facility.

Was Very nice and helpful with giving options

Excellent

Great place, staff very nice and helpful, the property is always secure and clean, the 24/7 gate access is always available and convenient, I love that my unit is air conditioning so keep all my stuff out of damage. This is my 2nd time renting a unit. I will always recommend. Att:ReinaA

My experience was great, kindness and trust was what the staff offered me.

Pésimo el trato del señor. No se si fui en uno de sus malos días pero parecía una persona con problemas mentales. A tal punto q alguien q estaba allí me dijo en una oportunidad q era mejor q buscará en otro lugar

Nice management. Reno was very friendly and helpful!!

Great service we received. Very patient and gave us detailed information. Totally five stars.

El señor que atiende no es muy cordial, trata de ser profesional pero no tiene buenas relaciones con la gente. Pero por la organización le doy 5 estrellas.

Reno was the one that helped us rent a unit and he made the process a lot easier but answering all our questions. He was very patient and nice and showed us all the available units. Overall experience was exceptional.

Kathy's customer service is great. This was our first time getting a storage unit and she explained everything with great detail.

I've been to this place for the first time today, John was amazing with the services. I am very satisfied and highly recommend.👍👍👍😊😊😊

I came here after coming from a horrible storage place. John, was amazing! He has awesome customer service. This place was very clean and kept up. Maybe one suggestion is, have carts available for customers to haul large items.

Wonderful customer service, Kathi was very friendly, resourceful, and patient. Made me feel comfortable as soon as I walked in the door!

Good prices, fair deals.

John gave me an excellent service , he showed me the units and I found the one I was looking for .best manager !! Thank you John

About to give up on finding the right sized/priced storage unit, I dragged in to Security Self-Storage expecting another dismal experience. Instead, John took it on to himself to solve my problematic situation and, after above-and-beyond diligence and research was able to do so. Relieved and grateful, I was able to redirect my energy to a more enjoyable pursuit. Thank you!

We haven't moved in yet, but I can tell you that signing up was very easy. The value is great ($ for units), and the facilities are clean. The people who work there are happy and helpful. That's always a good sign of a good company.