Public Storage Self-Storage Units at 9710 Plainfield Road, Houston, TX

LaToiya was very helpful and got us a unit for a very affordable rate. I’m new to the area and she made me feel very welcomed and heard.

Toiya, was excellent at her job. Her expertise and knowledge of what need it was awesome.

LaToiya was heaven sent in our time of need, very credible, polite, knowledgeable and personable. I’m a life time customer of Public Storage as long as she is around.

Latoiya was super helpful and made the process super easy when it came to getting setup with a storage unit. 10/10 would recommend her.

Thanks for Miss Mary over at Plainfield for multiple times of helping me adjust my account and getting payments paid and reductions on lean fees or what have you she was very helpful on My account adjustment thank you so much Miss Mary.

Justus was great! First time here and easy!

Wow, was at the storage today and Ms Mary was awesome, I’ve always had a smooth communication with her and hope to recommend my friends to subscribe to public storage at 9710 Plainfield st.

Mrs Cole is amazing and supernixe

Mary was great and wonderful

Robert and Mary, gave great customer service

Mary was very friendly and explained everything that I needed to know.

Mary, thank your hello to day and God Bless you, was an exelent person

Mary is amazing. Mary did a great job. She made it easy.

Mary gave excellent customer service in a timely matter! I’m not even at this location but she assisted me with my payment for my unit at another location. Answered all my questions and helped me with understanding my payment fees for next month. Thank you so much Mary for all your help today!

Robert was very helpful

Ms Mary was very helpful in showing me the storage units and making sure I was well informed before making decisions. Very polite as well

Mary was very friendly and very helpful, patiently answering all questions I had.

Change the doors to the storage doors which changed the locks to them I’m sure and now I can’t get into mine . this place is supposed to be open at 9:30 . But nobody is here and it’s 10 . Then I went back at 11:30 and still nobody was there . Just ghetto

Robert was a amazing person, he helps us a lot, he was awesome to talk to and super helpful

The staff was very helpful and knowledgeable, if I could I'd give them ten stars

I purchased online & when I called the location to confirm ect. I was talked to very rudely . I was at the wrong location & the lady was very much talking over me giving me lots of attitude. At least help me find the location instead of getting an attitude & being ghetto . I spoke in a calm tone & was responded back with sass . When I pulled up , I made sure to ask who I had talked on the phone with . Same thing , she kept talking over me , how are you sorry ? Yet still very defensive ??? Bad costumer service . Had I been a man I know for a fact I would have been treated with respect . This women on women hate has to stop at one point ! I’m tryn to work with you not against you !

I cannot say enough positive words on the interaction with Robert at this Public Storage facility. The overall experience with Mary at signup to the upgrading of the facility over the past few years has been professional and appreciated. The move-in was easy and the moveout could not have been better. If there were any questions, issues, advice, help needed, Robert was right there. He was patient, kind and caring during our 2 day move-out. He was not only courteous to us, but everyone there. All are treated the same and it is a breath of fresh air. He was on his eighth day of work since his co-worker was recovering and still going strong. He must walk 10miles a day and go through a new set of tires every month on that cart. Never stops and is going on all cylinders every day. This man needs a raise and deserves much praise! Thank you Robert & Mary! Doreen & Mike Cornett

The manager was very helpful and explained everything in detail.

Great price, great customer service, and unit was very clean and we felt very secure and safe!

I recently had the pleasure of interacting with Robert at Public Storage, and I must say, his customer service skills are exceptional. From the moment I walked in, I noticed his patience and attentiveness, not just with me but with all customers present. He handled multiple queries with ease and showed remarkable composure even during busy periods. What stood out the most was Robert’s ability to listen and understand each customer’s unique needs. He was not just solving problems but was genuinely engaged in providing the best solution for everyone. His friendly demeanor, combined with his professionalism, made the entire experience smooth and stress-free. I was also impressed by how well Robert managed the facility. Everything was organized and well-maintained, reflecting his dedication to his work. His knowledge about the services and options available was comprehensive, and he was able to guide me in making the best choice for my storage needs. In summary, Robert is an asset to Public Storage. His exceptional customer service and patience are commendable. I would recommend this facility to anyone, thanks in large part to the positive experience provided by Robert. Keep up the great work!

Robert very good guy he is so profesional in this work very kind

Robert and Mary are very helpful.They are kind and i recommande that specific location.

Kind and compassionate service, helpful staff and reasonable storage. Thanks to Robert, I was able to better settle my late father's estate.

Driving around is a freaking nightmare

Mary was fast and knowledgeable. Helped me with exactly what I needed and got me in and out quickly. Thank you.

You get great prices and really great customer service by Robert and también habla español! I would definitely comeback again and recommend to a friend.

I would to say that Mr. Robert was fantastic throughout my entire stay at this public storage facility. He has always been kind, courteous and helpful. My wife and I would gladly recommend all of our friends and love ones to use this location for any of their storage needs. Again Mr. Robert thank you so much, Yours truly, Pastor Clarence Stephenson Ambassadors for Christ Christian Fellowship Church

Nice place and to my surpise, the remember my name.... Amazing!!!

If you want a stress free move and need a storage, go no further!! I want to give a huge THANK YOU to Ms. MARY … Your kindness, eager to assist, and understanding is exactly what people need during their time of transition!! You made my move so much easier.. I highly recommend this storage space.. besides Mary being a wonderful employee, please order larger moving carts for large items..

Robert was the best! He was so helpful and I can really tell her cares about his customers!!!

The customer service here is amazing! Ms.Mary and Mr.Robert went above and beyond to help me with storage unit thank you guys!!

Mary was very helpful.

Nice customer service this visit. The only downfall is that the employees can only contact via email for assistance from the company, so if they don't have the information you need already, it takes forever to find out what you need to know.

Mary was very helpful and polite.

Roberto and Mary are helpfull people, thank you for your help, I appreciate it.

Robert and Mary has been very helpful, kind whenever i needed something. Excellent customer service. I will recommend this location to anyone.

Robert and Mary have great customer service and answered all my questions.

Me atendió el señor Roberto pues le comento que su trato fue excelente es calidad de persona se lo recomiendo

THIS IS A WONDERFUL STORAGE TO GO TO THEY MADE SURE ALL MY ITEMS WAS SAFE AND I HAD NO PROBLEMS AT ALL THANKS TO MRS.MARY & MR. ROBERT THEY HAD SUCH GREAT CUSTOMER SERVICES