Public Storage Self-Storage Units at 9630 Hillcroft Street, Houston, TX

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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 30/moSmall 5'x5'- Climate Controlled
- Inside unit
- Locker
$ 30/mo $40Best Price Label -
5'x5'Online only price$ 51/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 51/mo $67Best Price Label -
5'x10'Online only price$ 55/moSmall 5'x10'- Outside unit
- Drive-up access
$ 55/mo $74Best Price Label -
5'x10'Online only price$ 58/moSmall 5'x10'- Inside unit
- 1st Floor
$ 58/mo $77Best Price Label -
7'x10'Online only price$ 61/moMedium 7'x10'- Outside unit
- Drive-up access
$ 61/mo $81Best Price Label1 unit left! -
5'x10'Online only price$ 68/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 68/mo $90Best Price Label -
10'x10'Online only price$ 82/moMedium 10'x10'- Outside unit
- Drive-up access
$ 82/mo $109Best Price Label -
10'x10'Online only price$ 103/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 103/mo $138Best Price Label1 unit left! -
10'x30'Online only price$ 107/moParking 10'x30'- Uncovered parking
$ 107/mo $143Best Price Label -
10'x15'Online only price$ 118/moLarge 10'x15'- Outside unit
- Drive-up access
$ 118/mo $157Best Price Label -
10'x15'Online only price$ 163/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 163/mo $217Best Price Label1 unit left! -
10'x20'Online only price$ 179/moLarge 10'x20'- Outside unit
- Drive-up access
$ 179/mo $239Best Price Label -
10'x20'Online only price$ 196/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 196/mo $262Best Price Label -
10'x25'Online only price$ 214/moLarge 10'x25'- Outside unit
- Drive-up access
$ 214/mo $285Best Price Label -
10'x30'Online only price$ 224/moLarge 10'x30'- Outside unit
- Drive-up access
$ 224/mo $298Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Houston
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Braeburn Storage Units Near Braeswood Blvd.
Public Storage, located in the Braeburn neighborhood of southwest Houston at the intersection of Hillcroft Avenue and Braeswood Boulevard, has cheap self storage units to fit any storage need.
Indoor units provide customers with the comfort of interior hallway access, while outdoor storage units allow for the convenience of loading and unloading a vehicle in minutes. This location offers climate-controlled units, as well as storage options for vehicles, boats and RVs.
This location also features individual storage lockers, a perfect solution for smaller loads.
A manager lives on site at the property and the storage units are in a keypad code access area.
Hiking and biking along Brays Bayou is a popular activity and a 5x5 unit at this location can help keep hiking boots, bikes, backpacks and other gear easily accessible and out of the way at home.
Growing families in Braeburn, Meyerland, Westbury, Gulfton or Greater Fondren Southwest can use a 10x30 unit to keep all belongings in one place during a move or remodel, and this location's proximity from the 610 Loop, I-69, Highway 90A and Beltway 8 make it a great choice for businesses in the southwest Houston area who need to store office supplies, boxes and equipment away from the workspace.
First developed as a residential community shortly after World War II, the Braeburn area has undergone significant changes over the years, with residential and commercial growth a plenty. Public Storage is proud to provide local customers with exceptional customer service and affordable self storage options.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 441)
Mrs tarsha is super nice and property is always so clean
Ifeoma is a ten.super nice and sweet.she is very kind and understanding.she give five star service
Miss tarsha is super nice and the property is always so clean.she is always treat me❤️☺️ so nice i had to return back to her location
I’ve had the worst experience with Public storage. I originally started off on Larkwood. I was there for about a year until they got an infestation of rats on the second and third floor. Instead of compensating us, or being courteous, we were told to simply move all of our stuff to the first floor even though rats were everywhere. It smelled horrible and you can visibly see rats running around. I then moved to the Hillcroft location which is close to my home. This experience has been interesting. My unit is constantly hot. I’m talking over 90°. I have reported this at least seven times to corporate. Nothing has been done. I’ve requested a callback no one has ever called me back. Instead, I received a message yesterday that my unit will be going up by $50 even though I haven’t been here a good three months. I’ve had nothing but bad experiences with Public storage and plan to move all my things out very soon.
Tarifa Washington so nice and the property Was clean
Horrible. Please avoid this place by all means and measures. The quality of the units is below low and the manager of the place is nice to you only when she needs you to sign up. Also be careful and mindful. They charge whatever they want. Not what you agreed to pay for your unit. Zero stars for customer service.
Returning customer.I loved Mrs.Tarsha is so amazing .I had to come back to her and the public storage on Hilcroft
Initially I left a great review and I still think the manager is awesome but with all due respect to her, I'm disappointed and unhappy with the poorly maintained facility and the overcharging! It's insane. I have been overcharged several times, charged twice for one month and even though I was promised a refund will be issues to be immediately, I didn't get my money back at all. the facility is beyond horrible. No maintenance at all it seems. About 6 months ago, I was told the locks (that you break your nails and twist your hands on) will be replaced but nothing has been done yet. You cannot open those locks without help from the manager. I'll be getting out of there asap. I strongly recommend you avoiding renting a unit there.
Tasha was super helpful always.i always see her cleaning them hallways.
Tasha is so nice and .she always give the best help
Tarshia was so nice and appreciated all that she done for me
Tarsha Cole was so nice and sweet.she went over and beyond to help me.i recommend her and her location.I have been to many location.when she showed me the unit.her hallways was so clean
Tarsja was so nice and the property was so clean
Tasha is so helpful
Tarsha is amazing! She helped me throughout the process to rent my unit— I got a lovely climate controlled unit with the second month for free :) Thank you
Tarsha is so amazing
Tarsha was super nice
Tarsha was so nice.she helped me complete my rental and she help me with my app
Tarsha was nice and the property was so clean.i left and now i had to come back and lease from her again. She is,so amazing at wbst she does
Tarsha is so nice and amazing and super nice .the property and the hallways are very clean.I love how super nice
Tarshs , very helpful and sweet. Looking forward in doing business with her.
Tarsha was so helpful and nice.she got me in there and leased my unit quickly
Tasha was so nice and sweet
Tasha was so understanding and nice
Tarsha is amazing thank you
Tarsha Cole is amazing and super nice .five star service.she always.i had a overwhelming day and I walked into her location and .I could not help but cry and she prayed with me.i love her smile thank you
Tarsha took care me the whole time while I stored there
Tarsha is super amazing and nice and the property stay clean
Mrs tarsha was super nice.she had amazing Xmas music to make the wait easy.she is very nice.tarsha is so kind
Tarsha is amazing and helpful.tsrsh was so kind and super amazing .always have a smile
This PS on Hillcroft has been an excellent resource for storage of family goods for over a year. Several encounters with Tasha, the manager, have been positive and shown a well-run and clean facility. The facility is near other neighborhood businesses and easily accessible during business hours. I would consider using this storage business again.
Tasha is amazing
Tardía was so nice.and she helped me
Tbank you .tarsha for helping me
Tarsha was so nice.she downloaded the app for me andceven walk me threw my e rental process.thank you tarsha
Tarsha Is super nice and super understand.I recommend her and this location to anybody
Great tarsha service! Knowledgeable, friendly. Trish was awesome. And she is amazing
Tarsha is super nice and the property has been amazing .since you started.thank you tarsha
Tarsha is super nice and very patient
Tarsha is nice and the property is so clean.tarsha always have a smile
Tarsha is so nice and pleasant .she always here to greet the customer with great customer service.tarsha always here to greet me with a amazing smile and spirit.she always goes over the top to help me.she even prayed with me .when I was going threw a rough patch in my life.she always tell me .to keep improving in myself and life.i know this is not her job.I want to thank you for always being the best
Tarsha is,so nice and clean
Tarsha was super helpful and sweet thank you again for all you help she was very amazing. Come here if you need storage.
Super nice tarsha
Ifeoma and tarsha was so helpful with our storage space after going to public storage.they was able to be patient and nice
Tarsha and Ifeoma were amazing. Fantastic customer service. Very helpful. These girls need a raise.
Tarsha cole was very helpful !! She is amazing I will def recommend to everyone!!
Tarsha Cole was the most helpful storage Manager I have ever met! I’m slowly moving away from another company to Public Storage and she has made this the easiest transition ever! Thank you and God Bless!
Tarsha cole is super amazing.she showed me how to work the public storage app and saved money .she was supwr amazing with making my reservation
Tarsha was very helpful and even figured out a complex name transfer that she had not encountered before.
Trash’s Cole is amazing and super nice
Tarsha cole was excellent! Very enjoyable to work with.
Tarsha,she is a very nice toperson to to
Tarsha was so kind and sweet.she was so understanding
Tarsha cole - very easy to work with! LOVE this location and have used it for years. Please keep up the great work!
Ms. Tarsha is very helpful and efficient when it comes to.any of my needs or questions at this location. Amazing customer service!
These people (district manager and corporat) lied when they promised to refund my money for a storage never used... horrible place!
Tarsha was super nice.I tell everybody to come get the best employee experience here at this location
Tarsha Cole isxso sweet and nice.i love see her smile
I just wanted to come on here since Tarsha was such a big help last week thank you so much tarsha you are such a good employee you really go a extra mile to satisfy your customers ☺️
Tarsha was so amazing at her job she really helped me when I needed someone to unlock my storage thank you so much Tarsha 💗😭
Omg Tarsha Cole was amazing she really know how to do her job I went there to get my storage unlocked and both times I went there she was calm and helped me thank you so much Tarsha
Tarsha was so professional in assisting me with all my questions and concerns. She is very informative and detailed! Thank you so much for helping me :)
Tasha Cole is super nice and amazing.i suggested e erybody to come to this location.she always put her customer first.
Tarsha is amazing she knows what she doing she understanding gives good service and all the good vibes
I don’t even do reviews but Tarsha was amazing she really helped me with everything and was really good at her job thank you so much Tarsha I will be coming back
The best experience!! Ifeoma Really helped me out in a Major way. She definitely kept the holiday spirit going for me by allowing me a chance to get paid I really appreciate it Your the best !!
Tasha Cole was my Christmas Angel! Great customer service with a smile. 😊Fantastic experience with her and Public Storage!
Thank you Tarsha for reaching out to confirm my online reservation and for your assistance with my new customer requirements. Your patience with me and my many calls was truly appreciated. Happy holidays.
I love my job .I love all my customer.I welcome everybody to My Five Star experience
Tasha Cole was so attentive to details. I recommend this location for its professional service!
Tasha Cole is awesome. I have been here for years.she was able to get my a lower unit.she always happy to help her customers.she tries to solve all our needs.Merry Xmas Mrs Tarsha.Thank you
Tarsha cole was so helpful and amazing.I love going to see her.she makes you feel at home at her location.she treat you with a lot of respect
The manager there is the most unprofessional person I have ever encountered in life. I went there twice to get a storage and left both times without service after heated confrontations with this lady, and then her boyfriend or husband or whoever he was supposed to be, both times came out of the back as if he's security or an enforcer. The first time was, I believe a Monday morning about 10, 11ish... According to her it was her offday, which is of no importance to me... don't you work here and live in the apartment on the property and refuse to rent me a unit? Thanks allot employee of the month. 3 months later after the incident left my mind I find myself back in there again to my dismay... This time it was a Friday around 6:30 and she informed me that she is off duty at 6... Once again I'm refused a unit... She should be a shareholder... Oh did I mention that I own and operate a food truck in that area and I will continue to persuade the 10,000 plus customers that I serve on average per MONTH to never do business at this location?
Tasha Cole thank you .u were very nice and helpful
Tarsha was very helpful / professional with communication. Excellent job with assisting me with getting a refund. Thank you , Tasshan Smith
Tarsha cole. Very professional persona, felt like I was at home
Tasha was awesome I will definitely come back if I need a storage
Grate customer service and are always willing to work with you.
Buen servicio más de un año, muy amables
Tarsha is amazing anda súper nice
-No guarden nada ahí vienen desde California a robar al Pueblo Texano.
Tarsha cole is amazing.she filled my heart with so much passion and love.she went past her job and duties
Tarsha Cole was amazing and helpful with my lease and saved me a lot of money
Mrs.Tarsha is amazing helpful and kind! Loved the assistance today !
Tarsha was a great help..very friendly and very helpful..Thank you Tarsha❗️❗️
I gotta say, Tarsha at this facility is fantastic! She has been helpful to me in so many ways and has always been my "go to" Public Storage associate. She's a hard worker and takes her job seriouslay. I appreciate that. She is also a very good communicator. Thank you Tarsha and Public Storage! David Yeary
I met Tasha cole.she is amazing and the property is so clean
Tasha Cole is nice. She helped to easy to lease my unit
Tarsha is amazing
Ms. Tasha was an amazing help. I recommend this public storage to anyone looking for storage space in the southwest area.
Tarsha is súper nice.property is súper clean.she alesys working the proerty.alwsys have smile
Taraba cole si Amazing,very .
Hello, found out today that customers are not allowed to use the dumpster on-site, it’s locked. I was told that “it’s in your rental agreement”. I’ve read over it twice…anyone know where the information can be found? I’ve been a customer of the location for years, and it wasn’t until this year that I noticed the dumpster being locked, and there are no posted signs. Thank you
Tarsha was awesome. She explained everything to us and we got our storage unit quickly and easily. I highly recommend this public storage location for all your storage needs.
Mrs tarsha is amazing and nice
Tarsha Cole was cooperative and extremely helpful to me yesterday as I was moving out of my unit. Very pleasant and definitely went above and beyond.
Came In to check pricing & storage options at this location & the property manager Tarsha was super helpful! She Took the time show me all the units she had available that would accommodate me & did a break down of the pricing. She’s the best, Thank You Ms Tarsha!
I met with a customer service Manger at this location.Tarsha welcome me with a smile.the property is very clean
Tarsha was so amazing and she allowed me to see many storages before i decide on the best one for my budget
I have been going to this location since about four months ago.Tarsha is so amazing at this location.The property is so clean and neat.She always have a smile to greeting her customers.she goes over and beyond for us.thank you
Tasha is nice.the property is clean
Met with Tarsha and she was a pleasure!! She was professional, knowledgeable and was more than happy to assist with showing us different sizes, that could meet our needs.
Great customer service. Was a huge help is finding a storage unit that would fit my budget and also fit all my household goods
Tarsha was lovely! Very helpful and friendly! Made me feel comfortable that she is dedicated to customer service and security of the property.
We just moved from PA to Houston two weeks ago and needed a good storage unit fast. Tarsha was very friendly and helpful. So far we are very happy with our storage unit (size and location). The place is also close which makes everything much easier.
Very thoughtful and helpful
Tasha was so nice,property clean.
Tarsha cole is so amazing.she was so helpful.the property has been so clean and neat.since she started
Thank you Tarsha
Exceptional customer service! Chasity was a great help!
I went to purchase some moving boxes and Tarsha Cole was such help! She’s very efficient and professional at all times. Always smiling and truly enjoyed my experience with public storage. I would highly recommend services and needs with Mrs. Tarsha.
Tasha really helped me out with my storage situation and was very insightful with her information and directions.
Tarsha Tasha did everything to help us accommodate the customer with the payment and taking care of his storage unit we gave her a five!
I had some valuable stuff in storage like my year book and pictures. They were auction off in a storage. How can I get back?
It was because of Mona Explained everything. Make sure i understood. Great experience
I love coming to this location. I had my belongings here for about two years and service is great. I've met a new receptionist Monica Lara and she's been so understanding and helpful. Great work ethics and willing to do more than most. She keeps the lobby clean and organized also has a wonderful attitude.
I came in for a parking storage and the customer service rep, Mona, was amazing and very helpful! I feel like my items will be safe and taken care of. Because of her, I would definitely recommend friends and others to check this location out.
TRISH WAS AMAZING TODAY CAME IN AND OUT ASAP
Trish You ate doing GREAT
Trish was wonderful
trish was so sweet and i love her attitude.
I rent a unit here. It is very clean and I feel safe when I go there. The staff is very helpful and friendly.
Trish is very helpful and made it easy.
Trish was a good manager
Trish good
Trish was wonderful to work with with she went above and beyond to get us the space we needed !
Trish is amazing
Trish was awesome
Trish, was very kind, efficient and knowledgeable, Got me in and out
Always helpful
Trish , thanks . Awesome services. Great full to get a unit. Thanks
Trish was personable, knowledgeable and professional.
Trish was very nice and helpful loved her attitude overall.
Trish !! Thank you so much for your help at public storage. Polite and very Professional and great customer service.
Trish was very helpful and insightful with what I needed. She took her time with me and got me what I needed thank you so much your an outstanding person and did an amazing job.
I always get confused in the storage lot 🤦🏾♀️ but Trish always give me good direction 😭😭 thanks girl
Trish was good helping me with my conflict with payment. Good job
Trish was good helping us with the situation
Wonderful Customer service! When you go ask for Trish, she's so polite and helpful! Helped me the entire time while there, Thanks again!
🥺 you gotta luv Trish , every time I come she always smiling & telling jokes .. she knows my situation & always try to make me feel better ! Great customer service 💕
Trish was AMAZING 🤩 Her customer service is OUTSTANDING.She helped me with everything I needed help with no problems. At one point I thought she was even the manager.She always smiles and she’s pretty. I recommend this Public Storage 100%
Trish was awesome she helped us figure out the perfect size and was very professional!
I js want to point out the front desk lady Trish , she was so amazing & helpful.. answered all my questions with good customer service & not only that she was very humorous! I definitely will be recommending this storage to my friends
Trish was very helpful and has great customer service skills. Thanks again for your help
Trish did an outstanding job with providing me with the best customer service i could ask for i definitely will be sending my friends to this place!!!
Trish had great customer service, made sure she could do everything if needed!! Thank You!
Trisha has great customer service , when I had any questions she gave me direct answers!
5 stars ⭐️ just for Trish for being amazing and very helpful look for TRISH next time you step in. Thank you.
Thank you for the wonderful service I received at this location.Trish provided great customer service skills. She went above an beyond to answer my questions accurately. I surely appreciate your service.
Ty Trish the best manger help me a lot
Triah was great! Very polite and a clear communicator.
Trish had awesome customer service. She was extremely courteous and professional when she assisted me with changing my unit.
Cada vez que vengo apagar no hay nadie en la oficina. Tengo que volver tres veces para ver si encuentro alguien que atienda.
Trish was super friendly and very helpful.
Trish was awesome
Trish was very helpful and friendly. Made sure I was satisfied.
I would like to thank Trish for helping me today she was very patient and answered all my questions. Great customer service ! I would recommend this location to everyone Thank You Trish
Trish is the sweetest most helpful(and cute) manager you could ever ask for when looking for extra storage space. The property is clean and well kept, very secure. Im glad I came to this location.
The manager Trish is excellent. Highly recommend.
Trish was amazing. Very attentive & answered all our questions!
Trish was great! Walked us through and explained everything in detail!
Trish, has excellent! Wonderful! Definitely recommended!
Came in today and talked to Trish, she was definitely friendly and awesome! Customer service is 5 Star 🤩
Trish gave awesome customer service.
I give this location 5 stars, very clean and well kept. The property manager Trish was very nice and very helpful. She has excellent customer service and is very knowledgeable. Would deffinently recommend this location to others.
Trish. Very helpful and goes above and beyond. Definitely my go too storage location especially because of Trish, she is awesome!
Trish , was very knowledgeable!!!
Trish has good customer service !!!
Trish she was really helpful with finding me the right storage space. Loved her energy
Trish has good customer service
Trish was GREAT!!!
Trish was very helpful and understanding would highly recommend her to anyone that's looking to move items.
Trish was super helpful
Mrs Trish was awesome , had a awesome experience , and need RAISE
Trish handle my friend very AWESOME
Trish was GREAT
Trish is awesome!!! Super helpful and friendly. Great place!
Trish was very helpful today.Process was quick and easy . Please ask for her when coming here !
I managed to get a storage at the last minute, and got a great deal. Trish helped us out and provided great customer service. This is a great location, pretty safe and clean! Definitely recommend.
Trish is awesome
Trish and Briana are great! Was fast and easy
Trish provided knowledge and quickness so much appreciated.
Trish helped me out with everything!
Trish is AMAZING love herrrr very helpful!!
Trish was very welcoming good attitude very helpful wasn't in any rush she answer every question i had to ask her she is great thank you Trish and public storage
Today It was my first time going to a public storage and Trish made the process very smooth. Thank you!!
I was inquiring about a space at this location and Trish provided me with the BEST customer service
Trish nice customer service , glad to be back!!!
Trish is the best in customer service. She's always willing to help you when you don't understand something. It's been a pleasure doing business with Trish. Highly recommend this location.
Theater
Trish is the best at helping us.
Trish was so helpful and nice!! Thank you
Trish great service
Trish was cool and beautiful, and great customer service. Raise strongly recommended.
Trish was very helpful and made my experience very easy. Best ever
Trish is very energized and welcoming
Trish. Was very prompt a d efficent.
Trish was AMAZING Lots of energy !!!!!! Helped me out super fast I was in and out !
Trish was very helpful and easy to work with. Thank you.
Trish extremely professional , I always have a "WOW" experience, and should be property manager.
Trish did an excellent job and explain everything with great detail . Needs to get paid for.
Dontresha was great very good customer service and I will recommend this store to anyone
Trisha was very helpful and courteous.
Trish she very nice and very helpful thanks
Trish very good service
Trish Very helpful.
Trish. Good service
Trish is a really amazing person and really good helper 😁
Trish. Is an excellant customer service agent it was a joy meeting her very informative and patient.
Trish Good
I was harassed to pay a line fee and did not have the unit more then 20 days. Line fee hi way Robbery they are Swindlers they Rob me without a gun...
Trish very friendly person customer service was great thank you.
Trish is awesome!
I RECENTLY INQUIRED ABOUT A STORAGE UNIT, THE YOUNG LADY (VERONICA) THAT I SPOKE WITH WAS VERY HELPFUL. I WOULD RECOMMEND THIS LOCATION TO ANYONE. THANKS AGAIN VERONICA FOR YOUR HELP & THE PLEASANT ATTITUDE!
I came in and inquired about a rental and Veronica explain to me the process and the e rent process when I’m ready. She was so helpful and exceptional with helping me. She had every answer I need.
Trish was excellent
Veronica is the greatest customer service rep I've ever dealt with in my life! She was very nice and helpful, friendly, and very professional. Great experience!
Trish she is the best
Very helpful staff! Thank you Trish for helping me out with everything I needed!
Trish, Was very helpful and awesome! Highly recommend her and this location!!
Veronica is awesome!!
Veronica was a big help getting my auto-payments straightened out!
I came in an got a storage unit Evan was very helpful and courteous
Thank you great service from Evan and affordable price
Excellent customer service. Veronica, was a big help with providing my storage needs, and all in a friendly manner. I even saved a few bucks. Thank you, Veronica and Public Storage for helping to make my move go smoothly. I will use them, again and refer friends and family.
If I could give no stars I would these people are thieves y’all better watch out they’ll steal your stuff they’re thieves they steal here at this location ...
Evan really nice & helpful. He explained everything to me politely and accurately.
Good atmosphere, Evan was nice to show us our unit and helps us find the best deal.
Had same unit for 7 years (second time using them). Building and all units in building were broken into - told to file report and insurance. Was there fault cause reported faulty locking door to building several times. Asked for different locking mechanism but Never pit one on - never heard anything else about it. Then 10 months later raised rent, again. Doubled in 7 years! Went to better company that has alarms on each unit! AVOID THIS PLACE.
Excellent, prompt service and clean units.
Jonathan was really nice and quick.
Jonathan helped make getting a storage unit quick and easy
The worse costumer service that i have ever see (and i did see). The staff there have 0 knowledge of how talking with their clients. very very disappointed. There is no management even to talk with. The location is perfect but nothing more than that.
Johnathan was super nice! He’s always in a great mood. It’s really nice on those hard days.
Johnathan was the best! Super helpful!
Johnathan was nice. Very good service
Jonathan was very helpful friendly and very informative he was very nice
Johnathon was absolutely amazing! Patient and answered all of our questions!!
Me and my sister came in to get a small storage unit and Jonathan helped us out a lot and gave us a tour of our unit! Thanks for the help!
John than was so wonderful very helpful and respectful thank you so much
Johnathan was excellent. He did an amazing job.
Johnathan was very nice and helpful. I would recommend anyone to use his place.
Came right before closing. Michelle stayed and took care of me. Great customer service!
Johnathan was very helpful today.
Johnathan was awesome.
Johnathan was amazing. His sevice was super!
Johnathan was great. Really quick and smoothed process.
Excellent customer service ! I had driven to 4 different storage properties and no one could help me. Upon arrival Jonathan was very helpful and very professional. He answered all of my questions and concerns. He is very polite and kind. Please ask for Jonathan when visiting the property.
Thank you Michelle! You were great
Veronica was awesome today! She was very patient and professional!
We had a great experience at Public Storage Hillcroft. Veronica was excellent. She was very knowledgeable and thorough. Thank you Veronica!
Clean property. Michele, who assisted me, was very helpful and gave thorough information.
Right management great locations clean love Public Storage
Excellent customer service given by Michelle very helpful and understanding and supper savvy with her job she answered all my questions and helped my find out what I need for my move! Real professional help that I appreciate keep up the good work
Jonathan was nice and helped us out.
Johnathan esa really nice. He fie a great Job. Everything went very smoothe.
Miss Lydia was excellent and she's a reminder of what customer service should be
Johnathan assisted my daughter with his service we were very pleased & he has a great attitude thank you!!
Awesome location
Great job!
Quick but detailed service setting up my unit
Property is run great!
The staff here are very professional people and will do everything they can to help service customers 🙏
Stopped by the office today and Johnetta was very nice thanks!
Great customer service , Johnetta especially helped me today called 3 locations until she found what I was looking for was at another location but thanks for everything !
Service at this location is best in The Business I couldn't not ask for a better person to walk me through the process. Michelle was very patient and informative knowledgeable about the do's and don'ts of Public Storage.
Michelle is a wonderful manager! She found me the best unit regarding my current budget and size.
Very nice, and clean property. Staff is absolutely amazing. Thanks michelle. You've been great.
Wonderful service and competitive price for storage in the area!
I have been with Public Storage for a while now. The location was very convenient and the price was reasonable. Recently I met Michelle who in my opinion has met and exceeded immeasurable expectations. I was very impressed. I understand that any business primary motivation is to stay in business, but I have to highlight and provide kudos to Michelle at Public Storage -08403. Michelle's attitude was always pleasant even in Houston's summer humidity. She greeted us always with a smile and even brought to my attention that I was free to make an upgrade to my storage unit. Talk about perfect timing! I was in the middle of an impromptu move and I'd accumulated so much, this of course was after donating and discarding. Michelle assured me that I could move transfer my unit immediately and was even kind enough to let us borrow a dolly. She also saved us money, I am getting more unit space for a much fairer price. Michelle deserves an employee of the month award. She's exceeded the expectation of what customer service is. She was kind and honest and understanding. She even went as far as to vouch for me in regards to employment. What an angel!!!!!! If you haven't already, please invest in a storage unit at the Hilcroft location. You'll get five star treatment, the units are nice, clean and safe. They stand behind their service, ensuring that you're belongings are kept safe. If you meet Michelle, tell her, "she's a rock star"!!!!!!
Michelle was amazing, fast and super efficient love this location!
Johnathan was very awesome. He really helped me and he’s very sweet. I recommend anyone to go to them.
Michelle was very patient, sufficient, and professional with me thanks for the hospitality
Great place. Good rates, clean property and Michelle was awesome.
Very clean
Jacobie was great and made everything go smoothly.
Good experience
Johnathan was awesome. The guy was very patient and knowledgeable about rates of all storage units.
I've moved into my new place and keys are misplaced to the lock which is my fault but I'm six months pregnant sleeping on the floor because I can't get access to my unit until whatever manager decides he want to come back from vacation
If I could give 0 star I would. In the beginning of the LAST month I told them that I want to close the unit. They told me: no problem - u good. i come at the 1st today and the lady told me that they going to need to charge me for the whole month even though I told her before to close the account. She was also very disrespectful and bad attitude. Very unhappy
Johnathan was a great help in obtaining my storage unit!
Johnathan was very helpful to me.
They store your stuff real good!
Johnathan was so sweet nd helpful
Lydia was very helpful timewise
Great service with lydia...just wow!
Lydia an amazing personality...treats customers right..she gave me what wanted and needed
Lydia was so helpful.
Great Customer service from Lydia!!! Awesome job in making sure I was comfortable in what I needed.
Cailey was awesome! Helped me get into the correct size storage and EXCELLENT customer service!!!!
Lydia was so helpful explaining my situation
Cailey had a bright personality. She was very helpful and punctual in her services. Highly recommend her services to everyone!
Jacobie was soo helpful and informative on what kind of storage I needed and how much space to store my things!!! So happy to have a great storage place close to home!
Do NOT rent from Public Storage. Brandon Patterson and his location is the exact reason why my family will NEVER rent from Public Storage again. They pulled a bait and switch on my bf and I and FRAUDULENTLY signed us up for something that we did NOT agree to. Count your days at your job Brandon! I'm not going to stop until you are unemployed, broke, miserable, and destitute.
Cici helped me out and she was super great 😁
I'm totally disgusted went to my unit on Friday December 14th and to my surprise my unit was covered with rat droppings and urine all over my personal property. My rugs were torn up and scratch marks on my boxes and bags. I feel violated! And when I tried to speak with the property manager about this issue Sierra wasn't of any assistance. I was told by a young lady who worked there on Friday the rats were probably looking for food. But I don't have food in my unit. Disgusting
Nice place
Doris was amazing! Super helpful and professional.
Evan was great!!
Brandon awesome auctioneer always have fun keep it up👌
Do not store your property here, they won't accept responsibility for damages from lack of roof maintenance
Jacobie was very informative and knowledgeable on units and rental agreement. 10/10 would recommend to anyone!
Rat infested....stay away
Great customer service
Great customer service by Evan
Doris was great! Very helpful
Great customer service!!! aerial helped me out greatly I would most defiantly recommend them to family and friends
Sierra was great and helpful
Nice area very quite plus Sierra got me in and out with ease and no stress thank you
Sierra is awesome and was a great help to my needs, I would highly recommend if you need storage go to Sierra she is the best!!!!
We've been renting here for years. Super helpful staff.
Cuándo debo de pagar si rente el día 12 de marzo
Muy amable la manager y rápida gracias buen lugar se lo recomiendo Gracias
Good customer service, the area is quite and not too busy. Front office was kind and patient with me (first time using storage) Public Storage thank you.
Moriz was great. He was knowledgeable and was extremely polite. He helped us figure out the right solution for our needs.
Moriz was great! He helped us consolidate two smaller units into one, larger unit... something that met our needs and saved us money!! He also made the process really seamless... Can't beat that kind of customer service. Thank you!
Customer service is good, but that is about it. We had the storage unit for less than 6 months and they wanted to increase our rent $30. $330 for a storage unit is a car payment. That is insane. So we decided to move out and upon moving out there was roach poop EVERYWHERE, a leak in the ceiling and several of our boxes and pictures were wet. I would avoid this facility.
Really good service.. Definitely recommend renting at Public Storage.. Friendly manager (Bernard) cool dude
Avoid this storage facility at all cost! I stored my utility trailer their for less than a month and it was hit and damaged on two separate occasions. Manager never returned my calls. A claim was filed by a fill in employee and I never heard from anyone. They did not help me in any way. One of the worst customer service experiences I have ever had. I canceled my storage there before I experience a total loss. If you value your belonging in any way, PLEASE DO NOT STORE YOUR ITEMS AT THIS LOCATION!!!
Great service, thanks Sierra for your knowledge and patiences...👍
Sierra did an excellent job helping me today
Attendant was very. Very helpful
Muy buena atencion
All teams is really good, helps you all the time.
Bernardo excellent person, we are so happy with him 100% great
Great service and very professional...ask for Sierra you won't be disappointed
So today I'm here with Paul securing my storage and after a long and frustrating day ,he has made it all better with his outstanding customer service and wonderful professionalism.
Good location, Sierra was awesome. Ill be storing here again.
Excellent customer service! Very friendly evironment
Very pleased with my over-all experience with Public Storage. Sierra is great at what she does, superior customer service.
They take good care of me. Convenient on-line management of my account.
Very friendly service ...sierra was very helpful awesome customer service!
Wonderful customer service. Paul does everything to perfection!
Great location. Wonderful service. Thank you Sierra. Very pleased with my experience!!!!!
Clean place and good property manager Sierra! She was on it.
Good customer service, good location. I will recommend to my friends and family.
The manager Sierra Payne gives excellent customer service and made sure that my needs were taking care of
Sierra is the best!!! Her customer service skills are impeccable. Even while dealing with an unpleasant situation she remains calm and respectful at all times. She always greets you with a Hello and a warm smile!!!
The customer service at this location is some of the worst I've ever seen. They also have issues with leaky units. This is my second unit, and I have pending claim for water damage. The male manager has absolutely no problem solving skills. I would avoid this location if at all possible.
They are always very nice and the store is so clean. I buy all my boxes for my business. Thank you being open 7 days a week.
Sierra the property manager got us in and out, very personable and extremely helpful!
Loved the service Sierra and Shan helped me with meeting all my needs....thumbs up guys
Everytime I go to this particular property I'm always greeted with a smile by Ms.Sierra and I'm always respected and every question I have is answered. I've encountered nothing more than wonderful service from Sierra, who is always ready to help. My experience with public storage has been very satisfying.
Sierra is always wonderful!! Every time I come to the location she always greets me with a smile!! Plus she's very knowledgeable. Couldn't have hired a better person!
Sierra was very nice and knowledgeable when we came in last week!!
Well Clean Location Love The Service Thanks Sierra
This location is very clean. The staff there (Andrea Davis) was very friendly and helpful.
Came in to check out the locations and Andrea she was most helpful and friendly...Will definitely recommend & return in the future great service!!!
Chandice is the manager. Super knowledgeable and honest. Great friendly team. Had the pleasure of meeting the district manager and you can tell customer service is their number one priority. The facility is clean and the storages and are nice. I would recommend this place.
my experience here was awesome.
Great job Sierra, keep up the good work!
Ms.Kim was a wonderful assistent to me and help me choice the great storage room for me and she had a great smile and is a outstanding worker.
The staff is very helpful and courteous. They are always ready to work with you in any situation ♡♡♡
He was a very perfessional worker Paul
Nice facility great customer service by treecia
Thanks Ms Karen, you are always there when I need you. Always very helpful & caring. U turned my day around so much... Thanks again be blessed..
My recent expierence at this location was great. The manager Karen M was very nice and knowledgeable, she answered all my questions which helped my family pick the perfect storage. Very good costumer service!
Good. It was also a very well kept property. At the time of my visit the Office had such a great smell. There was a very very friendly manager name Karen she told all about the features and benefits it was no way me and my brother could say No. She has the energy to make you refer a friend. Great Job!!!!!!!!!!!!!!
The manager there karen she has great customer service!! I love talking to her,she is very nice and polite. I think she is better then the old girl that was there..
Trenecia was very pleasant to work with yet also efficient.
It was great keyshia was very helpful and friendly...I will be referring all my friends in the future
Ms.Keisha helped us very well she have great customer service
Very exceptional service!
very nice service enjoyed my visit
Great service... and I was able to save $81 same day storage
Keisha was awesome very polite knowledgeable will recommend
The customer service was excellent, the property manager was very informative.
Kesha provided me with excellent customer service. She was very knowledgeable and friendly and took the time to answer all my questions. She was very thorough in explaining all the paper-work. I would recommend the facility based on her excellent customer service alone.
Great facility.. the women in front was so helpful... especially the lady with the new jersey accent
Had a great experience here. Caught a great deal on storage for a few months so we could store some stuff while we sold our house near by. Setina did an awesome job checking us out the day we closed our account and got us out in just a few minutes with a smile on her face. If you need storage this is a good place with great customer service.
Kesha is a great rep!
LaKisia gave me excellent service. I would recommend the store to family and friends just based on her excellent attitude and customer service. She was very helpful.
Lovely experience, great customer service from Keshia, very polite and knowledgeable....if I ever need assistance I will always reach out to kesha, and recommend this location.
I have had one car cover stolen and one car cover torn up by debris from trees, etc. This is my fourth car cover and I am really sick of it. I called the manager. She had nothing to say about it except to call her manager. Syed didn't even bother returning my message. It is clear to me that they will do nothing about damaged property, period. They do absolutely nothing to protect or keep your property safe. No security whatever.
I really need a storage last minute and they came threw thanks Kesha
Public Storage should be proud - Lakeisha was great and very accommodating. I was very comfortable talking with her and she shared and explained all the options for my storage needs and my bank account. I walked away happy and satisfied! She offered the best customer service! Thanks again Lakeisha!
TODAY I WALKED INTO PUBLIC STORAGE MS.KESHA WAS THERE WITH A SMILE READY TO HELP ME. I HAD A PROBLEM SHE WAS ON TOP OF ALL MY NEEDS AND DIDNT RUSH ME, IF I EVER NEEDED SOMEONE TO HEPL ME WITH MY PROBLEMS SHE SEEMED TO BE THE RIGHT ONE I GIVE HER SERVICE a109%
Kesha was very helpful. She found the right unit for me at a great price. Also notice that the property was very clean. And found that the carts were very useful during my move-in.
Great service from Kesha. A good overall experiance!
Great, efficient. Thanks Kesha
Beyond five stars
Jason quickly serviced us immediately after we walk into the store, he was very friendly and very quick with service. This store definitely deserves it's rating!
Keisha was very helpful.
The customer service was outstanding! Kesha went over and above in assisting me.. Fantastic!
Kesha is a gem. Very knowledgeable and detailed in her assistance. Kind and friendly. I recommend this location to everyone. Property is easy to access and clean.
Kesha was awesome! She helped ease my move frustration.
Outstanding service by Kesha. She took the time to walk me through the process, showed the unit and even daved me some money.
I loved it. The customer service was excellent. The property was very clean!!!! Ms. Kesha was awesome!!!!!
Thank u Tionia Veasey for ur great customer service keep up the good work.
It cleaner than forden. Keisha very polite.
Keisha customers service was awesome. Very professional answer all questions above and beyond. Thanks Kesha will see you often
Great customer service from Kesha, followed up with me like she said and found the unit I wanted!!
Great customer service gave me all specials and let
What fantastic customer service from Kesha!!!!!! Thank you so much.
Very helpful friendly and gave excellent service even offer us apartment locators and truck service. I would greatly recommend Kesha. This property very clean and neat awesome place to store.
Kesha provided us with awesome customer service. Very professional, friendly, and understanding.
Nice and easy fast kesha helped us answered all questions and was very helpful with everything
Spoke to Kesha, very friendly and sweet. Explained everything and it was clear. Great customer service!
Great customer service from kesha made my moving process quick and great affordable prices.
Kesha is an excellent person, very nice and professional, she is awesome, thanks so much:)))))))
Spoke to Kesha she's very helpful needed space for my truck she showed me the space and placed me on the waiting list for space #2 she showed me around the property very clean this lady is super friendly her positive attitude and smile Bright up my day. I wish I could give her 10 stars I would recommend this storage to all my friends.
Un. Buen sevicio y el manager muy amable
Zia was extremely helpful and courteous! Clean facility. Very pleasant to work with for me and my movers.
This is a great location with wonderful customer service skills. Most of all, very friendly and helpful. Thanks for your friendly service Ms. Kesha:).
Excellent sec courteous Akela helped me