Public Storage Self-Storage Units at 13391 Custer Rd, Frisco, TX

Super easy process Aiden & Jody were very helpful. Would definitely recommend if you ever need a storage unit

Jody, the property manager was OUTSTANDING!!!!! They took care of my things for 14 months and everything was exactly like I left them. Highly recommend this Public Storage facility.

I have been to this location (Frisco, on Custer) a few times in the past few weeks to plan an upcoming move. Ayden and Jody have been very helpful, informative, and accommodating throughout the process. Appreciate all they are doing for helping this all work out for our situation!

Jody was great. I had to rent three storage areas with Public Storage and they all went very well. Easy to deal with the staff.

In my 20 years of leasing storage space I’ve not had an agent like Jody. Jody was amazing in helping me down size my unit. It was a real treat to meet and work with Jody.

Super easy and friendly service!

Jody was extremely attentive and helpful. Made it an efficient and easy process to get moved in

This issue has been rectified as the manager called me. Mistakes can happen but when someone is willing to fix it then we have to allow that to happen.

Came in today with a problem and Jody was amazingly helpful. Quick, and resolved my issue to a pleasing outcome. Jody was super knowledgeable and very sweet. She took extra interest in me as a person, which I appreciate and I felt like my time was respected as well as she was super efficient and focused on me the entire time. Great experience and I appreciate her help today!

Jody Great Services

Great customer and made sure I had everything I need and the perfect fit for me thank you MsJody for ensuring I have the best of the best! I appreciate yall service ☺️

Jody is Awesome 👏 Highly customer caring with lot of patience event at the end of tej day of her works hrs. Always such kind of employees make big difference to the organization’s.

Staff always helpful. Site is clean and well maintained. Jody, the site manager, has been very helpful.

Jody Very sweet and kind person. Very professional and courteous. I wish her the very best in her job. She seemed very dedicated to her job

Jody is extremely helpful! Great experience!

I have been very ill and Brandy Angela and Jody helped me tremendously sort out my storage needs. They are an amazing team and totally willing to go the extra mile!!!! The sole reason I stay at public storage and is such a great advocate and employee for this company and patrons. We can’t say enough good things about them and our Public Storage experience! They always have a smile and know their customers by name. I’ll never leave!!!!!!!😀

Jody was awesome to work with. The only bad thing is they hike your rate after 90 days. Recommend ground floor unit if available.

Great experience; location, condition and service. Thanks you Jody and Ayden

Angela was awesome! Extremely professional, courteous, and very helpful! It is always a pleasure to be assisted by professional people!

My husband passed away a couple years ago. Moving is never fun anyway, but I finally moved our original storage unit from west Texas to closer to home. Jody made everything quick and easy, and I can feel better knowing my most precious keepsakes are safe and secure.

I couldn’t leave a review but I went to 1450 Custer and Brandi was extremely helpful and she is the best and I would recommend this storage to anyone once again she is the best and very polite and sweet

Brandi in the Custer Rd, Frisco location is an exemplary employee, so helpful and caring!

Brandi at front desk was helpful. Good customer service 👍

Stopped by today and the staff (Brandi and Cona) was incredibly helpful and friendly. I WOULD DEFINITELY recommend them if you need storage space. The employees seem so happy and it’s so nice to see! Brandi mainly helped us and she’s incredible, if you get her you’re definitely in luck!

Stop the hemorrhaging! Can’t handle another rate increase and Brandi helped cancel our account. She was really awesome and a great help to get us back on the road. Yes the five stars are for her.

Brandi was exceptionally helpful. She is dedicated to customer service.

I am telling you guys if you want to feel like attended by a family member then come here and ask for Brandi, she will explain everything in detail and give you advise about how to storage, etc. Thanks so much for all ríe help Brandi you Rock! 😉👍🏻👊🏻

Great service. Thank you Brandi!!!

Brandi was helpful

Brandi was so helpful when we needed to transfer units. We really appreciated her expertise and kindness.

Mrs. Brandi is doing a great job!

Brandi, She has been really helpful and explained everything very clearly. Making the rental process so easy.

Cona was awesome- very professional and extremely helpful.

Brandi is an awesome employee, she is very sweet, professional and knowledgeable towards her job. Thank you Brandi for all you do at Public Storage in Frisco!!!! Susan

Brandi is amazing!

I wanted to give Brandi a quick shoutout for helping me with a billing inquiry. She was very pleasant and helpful in providing me answers to my questions. Your customer service is truly appreciated! Thanks!

Rented a unit with Aiden!! Spoke to him first over the phone and got a sense as someone who wants your business.He is knowledgeable, customer oriented and thoroughly professional. Answered all questions, and made the entire process go smooth. Located at Custer Rd and Westridge Blvd, this location is convenient and close to all amenities like UPS, FedEx, Kroger, Home Depot and HEB. Would recommend this location as long as Aiden is there.

I have mixed experience: the personnel at 13391 Custer is awesome although I am disappointed in the corporate policies. The good: Brandi at the front desk was so helpful and went out of her way to help me. She took her time making sure I understood everything and gave me very helpful options to deal with my situation. I’d love to have someone as friendly and customer-centric as her work for me. And I’d love to interact with more customer-facing people like her. The bad: long term rental users are taken advantage of the most by corporate policy (which I understand is set by corporate headquarter and not by the individual managers such as Brandi). Long term customers are not rewarded but the opposite instead happens. My rent over the course of two years and a half years more than doubled. Yet when I look at the rent of a new user it’s 1/3rd of what I pay. So while the rent of new users decreased over the two and a half years, the rent of a long term customer doubled. They take advantage of the hassle of moving for long term rental users to increase their rent periodically. I’m now aware that is likely an industry wide situation and not just Public Storage. Fortunately, there is a solution: Move facility storage every year or two to become a new user on a regular basis. It does mean extra expenses in time (moving yourself) or money (hiring a crew). So in the end, the only way to deal with outrageous price increases is by playing their game.

Brandi is absolutely amazing. She is the epitome of a customer service representative. It was so great speaking with her on the phone and I was so excited when I when arrived to the property and met her. She is a bundle of joy. I love that she was so approachable. She was soft spoken, personable and everyone seems to gravitate toward her. Definitely visit this Public Storage location. It is the best. I love the customer service here. This is how we should be treated. Public Storage, give Brandi a raise!

Worked with Brandi today and she was awesome!! Got me all taken care of!! Great job Brandi! Very professional

Brandy is great. Excelent customer service

Brandi was very helpful!!

Brandi was very nice and helped me get started with my locker... and answered all my questions. Nice clean location and convenient

Brandi was excellent. She answered all of my questions and was quite knowledgeable.

Wow, I’ve had my storage booked for over a year and some change. This location prides itself on ease of use, cleanliness and convenience. I luckily secured a new house with my fiancé, and cancelled my storage. Brandi was on lunch but still took it upon herself to get out of her car, and get my cancellation handled in minutes so I could get to my appointment. Outstanding customer service and loyalty, thank you! Will use this location again if ever needed :)

Brandi was helpful on delaying my increase. She was overall very friendly and helpful