Public Storage Self-Storage Units at 3400 Post Oak Blvd, Euless, TX

Es una bodega super restringida en accesos y horarios; la persona responsable es irresponsable. No estuvo todo el día en la ofiicina; esta estuvo cerrada. Hoy jueves, Sept 21 venimos 2 veces y termino abriendo la oficina a las 5 y 40 pm ....estábamos esperándola para que nos prestara algo con que acarrear nuestras cosas...a las 5 y 55 pm lo quito porque a las 6 cerraban...o sea estuvo 20 minutos y quería que todas las personas nos apuraramos. Las bodegas son bonitas y cómodas pero el servicio si se pudiera llamar así es un fiasco. No las recomiendo para nada. Y para terminar nos dejaron encerrados y la puerta de salida no funcionaba. Se llamo a la policía y bomberos.

After several occasions needing to get some belongings from the storage, there has always been an obstacle. From today, the main keypad that opens the facility not in service and now unable to get some things I needed for work. Then, elevators not working majority of the time. Don’t see the increase in monthly dues if the value is not there.

Typical storage facility

All I can say is I’m disappointed in this location, I’ve seen trash constantly in the hallways, no employees during business hours, to top this off NO KEYPADS on any of the doors of the building so unfortunately we were locked out from getting things from our unit we needed and the main keypad was out of order so when that goes down you are not able to access the building that has no back up plan with keypads on the exterior doors of the building!

I was late so they put a temporary lock on my unit (100% understandable) I paid the outrageous monthly rent (which just went up) with the late fee on a Thursday, it’s Sunday now and they still haven’t taken the lock off my unit, so I had to wait 3 hours for the office to open just for the employee who showed up to not have the keys..currently 3.5 hours late for a job I’m already supposed to be at because someone didn’t want to do their job. Will definitely be switching storage facilities

Poco que decir lugar con poco deseos de trabajar,cambia de Horatio sin avisar al clientele lugar sucio

Updated Review (1 star) July 2023: As my history of reviews shows below, the Nov 2022 rate increase was postponed until Feb 2023. Well, we're now getting ANOTHER rate increase effective in August. We will now be paying 50% more than our original rate, after only 14 months of rental. Not a reasonable 3% or 5%...a whopping 50%!!! I've called and spoke with multiple people and am finding no help. The robotic response is always simply that the rental agreement says they can raise the rates whenever they want, with notice. How many other services out there would you experience a 50% increase after 14 months? I'm blown away and plan to look for a new, reasonable storage company. Public Storage simply does NOT care about their customers. Edited Review (4 stars) Nov 2022: I have to give the local management people credit where it is due. They called me back (and apparently were NOT who I originally spoke with as Google Maps is not truly providing the phone # of the local property). They've managed to delay the rate increase for 3 months, which is better than nothing. I still think it poor customer service to raise someone's rate on a rental unit that has been renting less than a full year, but I appreciate the local management making the time to give me a call AND for postponing the increase for 3 months. Corporate policy makers need to quite looking at the bottom line and start treating customers the way they would want to be treated. Too much flat-out greed going on and not enough genuine care and concern for other human beings. Original Review (1 star) Nov 2022: Be ready for a rate increase. Started renting in May, rate went up 30% with the November payment. Tried to discuss this with them over the phone and they sent me to customer service who simply hung up the phone w/o my being able to talk to anyone. Had an online chat session and they simply stated the rental agreement said they can raise the rates whenever they want, with notice. Total lack of customer service or care to make the customer happy.

Mayra was amazing. Awesome customer service. I recommend this location to everyone. Need more people like her.

They bait you in at a certain price and switch you at 3 months. Received a $61 increase.

Mayra was an awesome sales agent

Mayra did an amazing job, she was super helpful and answered all the questions i had.

Let me start off by saying, the property manager Mayra is amazing. She made our experience a lot easier and because of her, I trust public storage again.

Stephen was very helpful with advising me on public storage mobile app, and is very convenient for use.

Very clean and very nice! Very easy process to grab a storage Mara was very helpful and super nice! I would recommend for anyone!

This facility is beautiful, staff is great, they have dollies and carts, a covered unloading area, and reserving a space was easy. We have a 10 x 7.5 space. We started at $59 fourteen months ago. It went up to $86 in the Winter, and is increasing on July 1st to $116. I'm sure, like everything else their cost is going up, and that is what they will say but 50% in just over a year is a lot. For reference, I work in the restaurant industry so I am well aware of cost increases, but my diners are certainly not paying 50% more. I have asked them about the increase and been blown off. I feel cheated. They gave the low rate to get us in, and then have gone up exorbitantly from there. I have had storage units with every other company throughout my life, this is my first time with public storage and I do not recommend them. We'll be moving to a competitor as soon as possible.

Bad service!! When I contracted a service, they didn’t let me in because the door is damaged and they still charged me.

Adriana was very helpful and polite. The facility is very clean.

Mayra, she is the best!!! You can't go wrong with public storage if she's here! She helped me with my online account and getting started!! And it saved me $ thank you so much Mayra!!

Mayra is awesome !! She walked me through renting a storage unit showed me several units explained pricing. The office area was very clean and organized. I would recommend Public Storage to anyone especially the one where Mayra works. She’s amazing

Staff is super helpful specially Adriana and Myra I was having issues with my storage and they worked with me to resolve all problems quickly and efficiently!

Mayra help me out today. She was very pleasant and very good energy. Thank You Public Storage For Service.

Mayra helped me out yesterday. She was very sweet, kind and patient despite my kids running around and being loud. She helped me with everything I needed and has great customer service :)

Absolutely annoying. Doors always broken. Have to play Traffic to get in and out. Fees continue to increase though. Carts are not available unless someone is in the office. Been here two years. Absolutely tired and frustrated 😠

Mayra has great customer service and is very informative to accommodate your needs

My experience is always good Mayra is awesome she always takes good care of me

Mayra took really good care of me. Exceptional service hands down. She was kind and very sensitive to the needs for me moving !! Helped me tremendously while transitioning. Plus it was only a dollar to join. So check out facility and what they have to offer.

Mayra is the absolute best and the process was super easy and quick ask for her when you need a storage unit

I had a awesome Great Experience with Customer Service Mayra the worker was a very patient understanding and caring lady so Professional Great attitude and Great Manners The company need to recognize her experienced skills Keep her and Public storage need to appreciate Great workers

Employees need better understanding of the job

Every PS has always let the customer use the carts on-site as a Courtesy,this wanted our drivers license, wait,not just mine but my wife's too and then had the Audacityto come and take it from us to give to someone else. What got me confused was we asked for the ID back ,quote....I'll give it back to you later. Follow up to owners comments.....see the Exact thing you'd expect from an owner no regards for the patrons

Update!!! When I made this review initially, this storage was owned by an independent facility and was clean, affordable and no issues. Public Storage bought them out and I started to have problems. They raised our rent, the doors started having problems so I could no longer drive in to access my unit. Then I came to my unit one day to find rat droppings on my things. I alerted the manager who told me that they would take care of it. Fast forward a month later, the rat droppings kept happening and I found what I assumed to be rodent blood in my unit!! It looked like a crime scene. Each unit has a wire type ceiling that allows things to drop into your unit, say rodents etc. I had to throw out all of the contaminated items in my unit and I moved out! I will never do business with this place or Public Storage again!

Omar and Chelsea have been super helpful in getting setup with a unit while living over 3 hours away. The best thing about this place is the drive-up climate control large units. You can’t find that perk anywhere. I highly recommend Storage 365! ***Update…. Since this place Was purchased by Public Storage, the security cleanliness. Basically everything has gone from five stars to one. For 6 months or more the security gate, nor the garage door were functioning and they didn’t bother to ever tell us. On top of that it’s supposed to be climate controlled. How can I be climate controlled in the summer if a giant garage door big enough for moving trucks is open 24/7! Forget the price increase when they took over… it was like a 45% jump! I thought Public Storage was supposed to be a good company. As soon as my stuff is out, I will never ever trust them with any of my belongings. I would rather be at a mom and Pop shop than some giant corporation that doesn’t care at all about their customers. Between the lack of climate control, and the cleanliness of the facility, I would say that most of my stuff is damaged. The sad thing is this was all I had left after losing everything in the winter storm of 2021.

Mayra very good lady

Marya gave me all the necessary info and provided excellent service.

I absolutely love this location! Mayra has been such a big help every time we come to our storage space. Very professional and she is always smiling when we go see her in the front office. We moved far from the location but refused to move our storage to another location because this is the best Public Storage ever! Thank you Mayra for always being a big help!

Elevator are trash

Mayra - I'm so thankful for Mayra in her diligence in contacting me because of my busy and stressful schedule. I was in a recent car accident I just had and by her notifying me saved me from lossing out. Thanks for this most valuable employee!!

I want to compliment Mayra, like many have done on reviews, because she truly deserves it!! I had a really stressful situation going on the day I arrived at the storage facility to get a unit. Mayra helped be out so much! She's just a super gal, efficient, a trouble shooter, and helpful, all with a smile on her face! I really needed that! Customer service can sadly be pretty tough at times, with some people who just like to complain. I personally saw Mayra handle these situations professionally and graciously. You don't have employees like that very often, and I agree, she deserves a raise. At the time, there were problems with the elevator (which is clearly not the workers' fault), and someone had literally ran their truck into the top of the entrance door. They were waiting on a repair to the other outside door as well. Somehow Mayra just kept working through it all with a smile on her face every time! It does take time to get things like that fixed, but Mayra kept it together, no matter what was happening. Thanks for making my terrible moving days so much better Mayra!! You're great, and such an asset to that place!!...All the best from your new friend in CO!!

Went in and Mayra was there and very knowledgeable and willing to help! She made my process very easy and fast l. She deserves a raise.

Mayra was super friendly, resourceful, helpful and professional if y’all need a reliable storage place this location is the spot! All of my clothes, shoes, and furniture was in tact and secure I definitely recommend this location to anyone in need of storage space!

I was so impressed and relieved to see how helpful and responsive Myra was with my concerns about possibly needing a different unit. She was very helpful and took all the stress out of a troubling moment. Totally like this location and the elevators are awesome.

Mayra deserves a raise! She literally made our day and helped us out so much with our questions about our unit. We appreciate her a lot ❤️

Mayra was such a awesome help. She went above and beyond to help me. Thank you so much I'm extremely satisfied. Blessings Public Storage

I think Mayra is the best and is an absolute gem to this location. Thank you so much Mayra

A hidden gem. We needed a place to store my daughter's furnishings. I was surprised at how clean the units are. The staff is always friendly and helpful.

Laura at the front desk did a fantastic job of helping me find my storage unit and explain how to use my lock. Wonderful customers service, 🌻🌻🌻

Truly enjoyed my experience at the facility staff was most helpful & genuinely made my business with them a pleasure.

Ever since they changed to public storage place is starting to go downhill. The floors in the elevator are super sticky and you can tell they aren’t cleaned. The exit garage door is always broken so you have to figure out a way to reverse your way out. the entrance is always open. I don’t feel 100% secure with my items there anymore.

Liked them being open late to be able to move at night when it's cooler and loved the air conditioning.

Dana was very helpful throughout my move in!

Mrs. Dana helped me and my wife very well let us look at the one we picked online. That was great cause it was to small so we went back into the website to get the right one when we came back in she was very helpful

Great location

Mariana and Christian are great and take pride in their job and customers. I even observed Mariana open the door for a woman pushing a stroller. Great!

My husband and I have been with this particular storage for a while. We’ve had some really memorable experience with the staff here particularly Bill. Now Bill was not only professional but he was genuinely courteous. We could tell that this was his personality. This is the everyday Bill that you will meet should you decide to rent here. He is consistently and genuinely kind every single day. This was and is his attitude! I highly recommend this storage to anyone just because of this humble man. Life is already hard for some and to have someone show kindness to you makes your day a little more brighter and enjoyable! God bless this storage company and God bless our friend Bill richly in Jesus’ name, Amen!

Definitely the best storage facility in DFW region. I was having a moving day from hell, as I was having rental car issues, and the storage place I normally use was out of small units. Marina was phenomenal, a pleasure to work with, and completely saved the day, couldn't recommend her enough. The facility was spotless, had easy access via the drive thru, and was very comfortable inside. Pricing was very competitive as well! Will be making the drive here for storage needs in the future.

I highly recommend this Public Storage location. Mariana is a pleasure to work with and was super helpful from the beginning. Bill also helpful and took care me today. Beautiful building. The units are well secured and temperature controlled. Which is a must when it comes to your belongings. They carry supplies for your storage needs, boxes, tape, storage locks etc. No matter where you are located, take that extra drive to have that exceptional satisfaction! Thank you Post Oak Public Storage! I will definitely be back!

Mariana is as cool as they come! Was just as friendly when I'd signed up for the unit as to when I moved out yesterday. If I'm ever in need for storage again, I'm headed straight back here. Thanks again!

Faith was very helpful and pleasant. She made my experience very easy. Thank you for your great customer service.

Never answer the phone. Have been during business hours and they were closed. The garage to drive in with my car never works or only one works sometimes. There are little to no carts or pulleys to put stuff on.

Edit: I now have to change my review of this facility for several reasons. 1.) Access to the storage facility. The main gate has been broken for 6 of the past 12 months. I rented a drive up unit to store a motorcycle and a car. With the gate broken, I can only move the vehicles in and out during business hours. 2.) Since Public Storage took ownership (previously Storage 360), the hours have changed. The access hours are until 9PM. Wow! Such a pleasant experience all round. The units are amazingly clean. Choose this storage facility for vehicle storage and never looked back. Chelsea was amazing to work with and extremely helpful. Thank you!

Mariana was incredibly helpful and amazing to work with! Her customer service tops the charts. She is friendly, helpful, and compassionate to the needs of the customer and we can’t thank her enough for the lengths she went to in helping us. Professional and knowledgeable. Thank you, Public store and Mariana.

Horrible customer service.

Even though the location is having a facelift the staff especially Mariana has always been in high spirits. I don't know how they manage but the are doing awesome!

Mariana is the best! We had been storing with her for the last 2yrs at another public storage but then she told us she was moving, so we decided we were moving too! And now here we are at this impressive location and happy to tell anyone to rent here with her! Mariana has the best customer service ever, Public Storage isn't Public Storage with out her!

Omar is the best ,I love this storage its clean and nice easy to get in and out.All the employees are very nice and willing to help. Thanks Omar

Omar is very helpful and he did give me the unit that I made it he also explained everything to the other expertise and I am looking forward to staying in the storage with you all thank you

Hector Garza you are awesome! Thank you for your help. Good deals and great customer service!

Omar made the storage rental process seamlessly & provides outstanding service. The rate is also very competitive. The storage facility is clean. I highly recommend this storage.

Can I access 24 hrs

Clean facility. Friendly and knowledgeable staff 👍👍

The manager Omar was very understanding and helpful. I was running behind on time and he offered to stay and wait for me! I wasn’t gonna make it and time but he got me all squared away. I appreciate him a lot and he brings amazing customer service. Will def recommend Storage 365!!

The storage unit is good an great customer service but the prices are kind of steep

This is nice professional company its nice and clean safe great deals

The service was impeccable and Omar did an AMAZING job.

Omar was very helpful!! I love the unit and the facility! It’s nice and very clean!! It’s easy accessible, you can driver your car right up to your unit! They were very flexible and the price is very reasonable.

I rented a unit off Trinity in Fort Worth. I must say the staff was very welcoming and knowledgeable about how much space I would need for my furniture and appliances. The storage units are very spacious and well kept. I highly recommend storage 365

Chelsea, great customer service

Incredible service. Will definitely refer to family and friends

Friendly helpful service. Immediate response. Very clean place

Very clean, great staff, and affordable prices.

Omar was very helpful with explaining the whole policy to me. The facility was clean and had easy access. Thank you!!

Love the staff and the facility is very safe and fits all my stuff

Very clean and very professional staff

Omar was great, very helpful and clear to respond all my questions, the building is in prime condition and their deals are unique in the market.

Chelsey was very helpful with getting me a storage unit. Initially reserved a 5x10 unit, I’m so glad she showed it to me first. It was a little too small, she was able to move me into a larger unit that was much better. Customer service is amazing! I also love that it is entirely inside so you just drive your car inside the building. Perfect for HOT summers in Texas! Highly recommended!!

Clean and new facility, and great deals! Conveniently located in between Dallas and Ft.Worth!

The have really nice workers and a very clean storage space! Would recommend to everyone!

Amazing super spotless and great attitudes with everyone

Great experience. Chelsea was very nice and helpful. Omar did a great job as well. Highly recommend this storage facility!

Chelsea was very professional and very helpful when it came to explaining and breaking things down

Very clean! Great customer service!

Brand new, very clean, great prices, and friendly staff.

Very clean facility, friendly people, and easy access! Highly recommend!!

The staff were exceptional and the facility is top notch! Clean and very user friendly!

They are very halpful and nice. In and out service . Omar and Chelsea was very Great and they will do very thing to help

Very large and extremely clean. It is a new storage facility and is beautiful inside. The staff is wonderful too and was very accommodating to our needs. Would definitely recommend to all.

Fantastic Folks and Great Location!!! Come see them for a Fabulous Rental....

Quick, easy and convenient!

Exceptionally clean throughout facility. Customer service was top notch and second to none! Chelsea was knowledgeable and took the time to explain everything in detail!

Thw viewing of the unit was enjoyable and very pleasant on the envioroment. The price was exactly what I needed after my other unit facility went up on price by 2x original rate on contract.

Setting up online was quick, simple and convenient! Customer service is excellent. The space is clean and exactly what we needed.

Great prices very friendly staff and clean facilities Thank you for the help Omar and Chelsea

Great staff, new and clean facilities, flexible move in, and indoor drive-in first floor access. Couldn’t ask for more out of a storage unit.

Chelsea Smith was fabulous and I am no longer stressed about storage! She walked us around to see the different sizes and let us know about reserving and renting options. The discounts are honored and worth it! Thanks, Storage 365!

Very clean place and it is easy to get in and out

Omar was great! I called him and everything was ready when I came in. No time wasted! Quick, fast and friendly! Thanks Omar!!!!

Really nice new facility with great prices. Chelsea was very pleasant and helpful.

Chelsea Smith was definitely a pleasure to work with. She gave some great recommendations and didn’t hesitate to show me a variety of options that I could select. Overall, great experience with a clean facility.

Chelsea, Thank you for all of your help, great customer service...

Very clean facility, and delighted to find indoor storage. Chelsea and Omar have been wonderful to work with.

First of all the Chelsea is awesome. And the facility is amazing too. I’ve never seen anything like it. They make it super easy and convenient!!

Place is very clean , well organized. Chelsea was very polite and answered all of our questions diligently. Would definitely recommend.

Fast friendly and knowledgeable..... Chelsea is the best! 🌟 🌟 🌟 🌟 🌟

Very clean, great service and very convenient!

Great facility cheap prices Great customer service!!

Omar actually stayed an hour late to help me in a pinch. The facility is super clean and brand new!

Very clean and safe! Omar is extremely helpful!

Very clean. Excellent staff. Convenient hours and location.

Great and friendly service

I came in looking for a bigger storage unit, Omar, the agent, was very helpful. He explained everything in detail and answered any questions I had. Friendly staff and they made getting the unit very easy and without issues. The facility is brand new, super clean, and also climate controlled. You drive right inside if the weather is bad to load/unload! Fantastic storage facility and I would recommend to anyone looking for a storage unit!

This is great place to storage your items. Received the best customer service from Chelsea. It’s worth the storage unit.

It’s a great place to store! The staff is friendly and helpful and made getting a storage unit easy! It’s a great facility with climate control, and the ability to drive right in and be by the unit makes it easy to load and unload in all weather conditions!

I'd like to thank Omar and John for going above and beyond to make this moving/packing/unpacking experience amazing. There is nothing like being able to move on a bad weather day and know that once you drive your truck or trailer inside the facility, you are out of the elements... This was the first time I used Storage 365 and if I ever move again, I will definetely use them. I refer all friends and family.

Chelsea were very professional, answered all my questions best experience ever

Chelsea is very helpful and informative! She gave me all the info I needed to know! Thank you !

Chelsea helped me get into a great affordable unit . Very nice and clean.

Great place for your storage needs ,

We've recently acquired storage space at this facility. The staff is very friendly and helpful, even when we realized after moving in our first load that we would need a larger unit. They got us switched out quickly and easily. The facility is new, clean, and climate controlled. The best part is you can drive right inside out of the weather to load/unload!

This place is spotless, safe, friendly staff, great location near DFW airport. Love the drive up capabilities as well.

This place is great! Staff is friendly and very helpful! The price is great! I recommend this place for anyone needing a nice storage.

This is a new and CLEAN facility. All units are indoors and climate controlled. I love how you just drive inside using the passcode. The process was so easy and painless. The staff are very professional and friendly. I would definitely recommend this storage facility.

I have been a self-storage customer for over decades and know a thing or two about the business and much about customer service. Also this particular facility is AMAZING! So, when I rented this one out I was very impressed with the ease of leasing a unit. It is fast, easy, and even paperless. Receipts, invoices, leases, even insurance documents are all handled electronically and emailed. Also, I am impressed with the amount of knowledge, friendliness, and experience Storage365 has under its belt already. They are hiring people with storage experience for sure. I am also impressed by the upper management , as they are top of more major issues, and get them handled promptly. As far as this location... you actually pull inside the building to get to all of the units. Yup, I said inside... out of the weather, and Texas heat, to load/unload your items. Enter your private code drive into the private and secure facility, and step out into the climate controlled garage like area. Plenty of room too. You can find larger units on the ground floor, for those premium, indoor, vehicle storage units... or even drive your motorcycle down the hallway to store in a medium sized space. Or go up one of the 2 elevators using nice flatbed push carts to store items in small to medium spaces. Seperate men's and women's restrooms with water fountains to freshen up and refresh are up there to. The Management here is very experienced, helpful, and quick if you're in a hurry. The staff are always ready and eager to help customers here. (This is real people... I was in I.T. Support for over 18 combined years. During that time I became a customer service guru. These people practice great customer service skills and really are eager to serve. (I wouldn't type it if weren't true.) Storage365 will do everything possible to make your entire self storage experience is as painless and as simple as possible. It seems as if they feel personally responsible for your experience, and also the safety and cleanliness of your items and are welcoming. Keepin it real, Jim

Beautiful facility!