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Public Storage Self-Storage Units at 207 Avery Street, Dallas, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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10'x10'Online only price$ 97/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 97 /mo $ 194Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 97/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 97 /mo $ 194Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 102/mo
Medium 10'x10'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
$ 102 /mo $ 204Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 203/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 203 /mo $ 290Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 284/moLarge 10'x25'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
$ 284 /mo $ 332Best Price Label+ one-time $29 admin fee1 unit left!
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Self-Storage Near Dallas
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Central Dallas Storage Units near I-30 and I-35E
Storage units in central Dallas are available near the I-30 and I-35E interchange, along the Trinity River. Climate controlled indoor storage in this modern, multistory facility serving Kessler Park and surrounding neighborhoods.
Conveniently located near the Trinity Levee Trail, 5x5 storage units are the ideal size for walking poles and running shoes. Pick them up on your way to hike the 13 mile trail, taking in spectacular views and bird-watching. 5x5 storage units are also great for storing golf clubs between rounds at Stevens Park Golf Course, before heading across the river into downtown Dallas.
From artists and musicians trying to make it big in Dallas, to aspiring chefs courting foodies in the hip Trinity Groves neighborhood, you can keep everything you need out of the way in a 5x10 storage unit, which is about the size of a walk-in closet.
Young professionals and growing families needing to stow duplicate furnishings could utilize a 10x10 storage unit for their extra couches, dressers and tables. It's as if you're getting an extra bedroom's worth of space.
Small businesses in the Bishop Arts District could use 5x15 storage units for stocking supplies, seasonal decor and extra inventory.
The storage facility is minutes from American Airlines Stadium, where the Dallas Mavericks basketball and Dallas Stars hockey teams play. Explore the arts district and the historic West End after taking in the panoramic views from Reunion Tower's Observation Deck.
With the indoor climate controlled storage units at this location. Take the power of Public Storage into your own hands and use our eRental program to book a contactless move-in today!
At this Dallas Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 363)
Ms.trisha was so helpful and patient with me she was able to answer all my questions I highly recommend this business.
Their customer service is second to none. “I was completely impressed with their (her) professionalism and customer service.
Roxie Was Awesome! Very Helpful! Thank you so much!
Roxie, was the most amazing property mgr. When I walked in she was ready and willing to help me and get me what I needed. I thank her so much because she was an angel heaven sent for me today to get this done if you need a storage unit go to the one on Interstate 30 at 207 Avery St. Ask for Roxie.
Very quick and easy! Great customer service from Tricia she was so sweet will be back!
Ms Emma and Rovies are awesome. We can in with our issue, she was quick to work through the fix. Her and the staff are the best that have ran the facility. Everyone is before dropped the ball. We feel safe that they have took over..
Was planning to rent a unit at a different location but I’m glad I came to this spot. Roxie was incredibly helpful and transparent with the rental process and made me feel super confident renting here
Roxie was super helpful with getting my storage setup. Great customer service!
I went to get a new storage unit and Roxie was super amazing. The process was fast and easy and I even received their promo price
The units are very spacious. The people are friendly. Very clean. The only thing that I didn't like was the fact that they don't disclose to you by phone or via website that this location only gives access to the internal units between 9a-6p. We made a blank 5-hour trip on our 1st visit.
Update: They went up on the fee for storage by $108, & only gave a 3 1/2 week notice. Getting my things out as soon as our bigger house is ready.
This is an update. They never answer their phone. They often close early & open late. They changed the locks & raised the cost of the locks twice. You have to call corporate or leave an email to get a response.
They continually raised my rates and charged outrageous fees. The manager Emma was less than empathetic & tried to log me out of my account as I was speaking to her. They closed my account while taking my money. Only to discover later that they had already sold me & my kids' things. Pictures, personal info, awards, and family airllumes are all gone. Our family's hold world was only worth $108.25 to the facility on 207 Avery St. The price in which they auctioned off. This was supposed to be an easy, stress-free ordeal while caring for a dying spouse & a sick Mother. But this company uses your circumstances, distance, & vulnerability for profit. I'm noticing that they only go after a certain group of people. If you live far away, aren't a person who has ample time to pursue answers & information, &/or have to rent long-term, I beseech you to go with another company.
Roxie gave me the best service :) super helpful and friendly.
Roxie was amazing and very helpful!
The person attending the office was very knowledgeable and helpful
Ladonna was awesome!!! Super informative and helpful. Attitude was TEAAA! Sweetheart for sure, made my experience great!
I really like the service provided here. Mary is very helpful and very pleasant!
The fastest and easiest storage rental ever. All done online and never had to go into the office. The location is very convenient. The building is modern and clean inside and out. The staff are very friendly and paying attention to who enters the property. My first trip I was a bit lost as to where to go and a staff member came out and politely helped me with the information I needed. The prices are very good compared to other self storage locations. I highly recommend this location if you need a storage solution.
Roxie was amazing however Public Storage does what it can to cut your arms off. ;)
Elevator is always down, there are two. Only one functioning on a good day, have not had a good day in a while.
The money is being made to not have an excuse to either replace or repair elevators.
We are paying for access to units which we cannot access majority of the time, on top of that office is usually closed so there is hardly ever access to stairwell.
Why would I want to haul things back and forth up and down a stairwell….. so crazy!!!
Jill was willing to help while busy
Jill was kind and very helpful!
Jill helped me today. She is very nice and professional 😁
Awesome customer service. Emma was amazing! Thank you!
This public storage is awesome. Jill took care of us today on her lunch break, she was very kind and quick. Pleasant experience at this location.
Emma was super helpful in getting me the proper help needed for my storage unit. 10/10 customer service!
I called to get some information and Tricia was very helpful and polite. She answered every question I had. Thank you for everything you do Tricia.
I stopped by the office to buy packing paper for moving before dropping off items to put in our storage unit. The staff were very helpful and super friendly. The inside and outside of the Avery St. location in Dallas is always clean and the parking lot is easily accessible. I highly recommend this place for storage rental and moving supplies.
I was having a few issues with my account and Jill was extremely helpful in getting everything sorted out/getting me a good deal.
Roxie and Tricia were excellent help. Amazing service and made my spending an arm and 3 legs extremely enjoyable/ painless. Thank you. Highly recommend! Thank you ladies
Clara was amazing thank you for everything!!!
Clara was an Amazon help and great communication skills and is very much for the customers.
Mr. Jacobie was awesome at his job he was a big help
Hated this place before new management came in. Jacobsen was awesome.
The facility is in acceptable condition, but my low rating is for their bait and switch pricing. My rental fees increased by about 65% in less than a year with no explanation as to why. Also, they don’t prorate fees, so make sure you move-out before the end of the month or else you’re going to pay for an empty unit.
Clara and Jacobie are great! They’re very helpful and this is really one of the best storage locations in the Dallas area. It’s VERY SECURE so you don’t have to worry about whether your belongings are safe.
Jacobie was great such a great help definitely recommend this location
Robin was exceptional! Made my move in a breeze and made sure I had everything I needed. Went above and beyond to make sure all my needs were met and was very friendly and professional!
Clara was very professional and helpful! Everyone there has been!
Wonderful experience with Clara, she took care of my needs quickly and was kind. Thank you Clara!!
Clara was very helpful. Called to confirm and was absolutely a positive experience. Thanks for everything
Mark was super helpful getting me into the space that I wanted. He had to jump through hoops to clean out a unit that wasn’t completely vacated and switch me over to that unit. I appreciate the extra effort he took to do that. He made it easy on me to move in ahead of time. Glad I stopped in when he was there to help.
Had a great experience! Raven was kind and accommodating…great customer service!
RAYVIN I would like to leave a review for Darius and Raven. I came in public storage very upset. They didn’t break a smile didn’t break nothing they dealt with me very kindly. I would greatly appreciate it. Whoever needs to give them a upgrade in their position would do so I really appreciate their, patience with the customers that are very upset again they handle their customers very kindly thank you
I had the pleasure of working with Darius, and I can’t thank him enough for his help during a stressful time. After being informed that my new home would be delayed by four months due to construction issues, I found myself in urgent need of storage options. Darius was incredibly knowledgeable, walking me through every possible solution and helping me select the perfect storage unit. His sincerity and empathy truly stood out—he understood how overwhelming the situation was and took the time to make sure I felt supported every step of the way. His patience and understanding made a difficult situation so much easier to navigate. Highly recommend Darius and this storage facility for their exceptional customer service!
Darius was very patient and helpful helping me rent a unit. He explained the process and was very customer oriented. Due to his exceptional service I would rent from Public Storage again.
Raven and Brandy were very helpful in helping me break into my storage unit due to forgetting my key. Easy replacement. Thank you!
Rayvin made the process simple and pleasant. 5*
The property manager Rayvin was amazing! She was very helpful and accommodating. In addition, the property manager Darius was extremely supportive and knowledgeable!
Darius was efficient and knowledgeable about his job. He was kind and pleasant to the customers. I will definitely refer to others.
The customer service I received from Darius the manager was excellent. The poor rating I gave is because this location needs to provide full time security service and a security enclosed gate to better protect our units. My unit and multiple other customers have had their units broken into recently. We deserve better protection of our precious possessions that are stored on your property. We are paying a premium price monthly for our units. Please upgrade the security on this property or we will need to find another storage facility.
This is a terrible storage facility! We moved into this storage facility on September 16,2024. We've been at the facility for literally for 2 months and 5 days and our units have been broken into 4 times!!!! This is the worst part, I found out that the unit got broken into because I couldn't open my lock, called a Locksmith and to my surprise my goods are GONE! This had to be an inside job because the unit had a lock on it. No way for me to find that it was broken into if I had not gone today to check our units. Management offers very little help and they haven't implemented security given the fact that they have issues with keeping our belongings safe. Let's not mention that the front doors are broken most of the time and they haven't taken action to prevent thieves from continuing to break doors. The only positive thing I can mention is that when I went today I did notice that they have a new customer service gentleman named Darius and to my surprise he has doors locked and bathrooms doors locked as well. He seems to care more about the safety and security of the facility, and when I informed him that the unit had been broken into, he immediately took action and called the District Manager and was apologetic for the inconvenience. Unfortunately that has been the only positive with this location.
Given us a month credit after losing so many items doesn't solve the problem. The only reason we are at this location is because of how close it is to we're we need it, other than that we would have moved and because this facility has a theft issue, they should have offered to move us to the second floor and their expense but that was declined. We pay a pretty hefty dollar amount to store our belongings for them to just vanish. We need answers and we need more to be done. DO NOT RENT from this location.
Darius was a great help. He has wonderful customer service and very friendly. He made my check in process quick and easy.
HORRIBLE! Do not rent here. They raise the rent every month with no notice. They threaten to auction off your stuff even if you aren’t behind. They cut the lock on my unit then made me purchase another one. No one ever answers the phones, the elevators are always down. Customer service is terrible!
Ms.Shirley has the best customer service I have ever experienced in public storage a really out going person.
Doyin and Shirley at Public Storage are simply amazing! Doyin’s warm presence during every encounter has made my experience moving into my storage unit seamless. Thank you both for your assistance.
Awesome experience Ms Shirley was very helpful walked me through this experience! Thank you very much
To high
The 2 ladies that were available with public storage to assist me the day I secured my rental units, gave me excellent guidance and customer service on selecting the right units for my move. Their pleasant and patient demeanor helped to ease some of the stress that’s associated with moving.
Great customer service experience!
By far the worst storage place I’ve ever dealt with. There’s never staff at the front desk when you need them, the elevators are always broken, rent is already overpriced and they will increase it on you with no reason, and god forbid you are late on a payment they will charge you fees that end up doubling your rent. You can never get a hold of the property manager nor will they ever call you back, and general customer service number is no help either. But hey, I will say the property is clean except the stairwells smell awful, and the climate control - in my experience - is always working. Be aware that you have to pay for their lock to put on your storage even though they will cut it off and make you buy a new one if you’re late so I don’t see the point.
Usually have good experiences here but my last visit the representative was highly unprofessional. Smacking gum and acting nonchalant when I voiced concerns for my service. I shouldn’t have to beg a worker to help me finalize services.
Go see my girl Ashley. Congrats and this location is great as it's right off the highway. I'm confident that if you have any issues she will do her best to resolve them professionally. When I was locked out of my unit and relocated unit she made sure I was out on time by notifying me that the place was about to close due to me not having my phone at the time.
Very friendly and nice people there.
Mrs.Shirley & Doyan was the light of my day when I came in I was having a bad day and they made the light shine for me I’m glad I got my storage in that area where it’s still some good people.
Shirley was so helpful and provided me with excellent customer service. She was patient with me after arriving a few minutes before closing, she helped me with what I needed and was just so sweet. Public Storage needs to take of her because employees like her are not common now a days.
Ms. Shirley is an angel!!! She is friendly, about business and customer centric!!! I’m very thankful I chose this location. It is extremely accessivlr and maneuverable!!!
I’ve had a personal unit here for 4 years now & a business unit for over a year. Ms Shirley is always so helpful in keeping me together & making sure I have everything I need!
Nothing but good things to say about this property. Ms Shirtley is the best. Thanks a lot!
Been a storage tenant here for a year and two months had a concern about my rent increase and Shirley didn’t hesitate to assist me with lowering back down. I wholeheartedly appreciate her kindness any assistance in these economic times are greatly appreciated
The ladies that work here are lovely. Excellent customer service and clean facilities.
The elevator and door is always broken! What’s the use of having codes when clearly anyone can gain access to the property! Then y’all have the nerve to raise the rates but can’t keep things fixed!!! Do better!!! The STAFF at the front are amazing!!! That’s the ONLY good thing about this storage!!! Had to add on to the review!!!! I’m currently looking for another storage unit! This is the 2nd time they’ve went up on the rent! People are barely affording to live!!! I started at $183, then they went up to $201 after a few months, now July 1,2024 they’re going up AGAIN to $258, a few dollars shy of $300! This is just ridiculous!!! And they DONT answer the phones! I have been calling and calling and calling! No answer 😡
Great customer service
This location should not be in business plain and simple. Been at this location for a year, only two elevators in the entire building. This building has 4 stories. I have NEVER seen both elevators working. In fact for weeks at a time zero elevators were working. Imagine hiring movers and them waiting for elevators bc there is only one! If there is a single other group moving, you’ll be waiting 20+ mins for an elevator. I have paid multiple times additional moving hours bc this public storage is run so improperly. This facility should not be able to charge for storage units if it cannot offer the bare minimum, which is functioning elevators. Additionally most of the time there is no one working here so good luck speaking to someone or trying to get a cart which is locked up. The reps here are rude, unhelpful, and literally tell you it’s your fault for renting here. Legit don’t give them your business. I regret it, and now I’m stuck.
Ms. Shirley was amazing. She made sure she answered all my questions. She made the process smooth and easy.
So listen y’all!!! Shirley is amazing. She’s definitely handle this building alone and she’s doing wonderful job. They should pay her muuuuuch more.
I love this storage so much because it’s temperature controlled. And Shirley is the best!!
Ms. Shirley is the nicest I have met at this property. She always tries to make the property the cleanest as possible.
Arie was awesome thank you
They increase the rent frequently despite the condition of the facility, which is subpar at best. Definitely would not recommend.
Shirley is the best!!!
Shirley was very kind and professional. I needed a storage unit and she provided my unit and lock for me in no time. She was very helpful!!! :)
Shirley provided excellent service. She was friendly and knowledgeable about the rental process. Thank you so much for your help and guidance to my needs.
Shirley and Delia was very professional and helpful
Rented a unit with Shirley quick and easy
Shirley was a great help!
I DO NOT recommend public storage, their management is trash!!! The woman never at the office and when you call they never answer, elevators are always broken, carts are never available. What’s the point of having an office when no one is there to help you. Also, someone told me their doors are broken and anybody can go through plus they found homeless people living at this location.
Start up process was easy but the second time I tried to drop off things I was unable to get access to the cart to load and unload because the office is closed during normal working hours. I called the phone number for assistance and they informed me the office worker may be at lunch but had no idea when they would return. I’ve sat here for 35 minutes waiting to use a cart. What’s the point of office hours if you can’t access the office and lunch hours aren’t posted? Very frustrating waste of time for my day.
Both elevators broken & have not been reported to corporate. I do not have access to my unit !!!
Just got off the phone with customer service and there have been no reports of broken elevators made from this location.
One has been broken for a year and now this week I arrived to 2 broken elevators. They have 2 total so no access to any floor!
Is there even a manager on site trying to resolve this issue? I have to move out. Will public storage make me pay a months rent when I have no access to my 3rd floor unit ?
I love public storage. And always use their services and facilities. And will continue to do so. But I’ve been trying to gain access to my unit at this location and can never get access to it. I need to close it and move elsewhere. There’s never anyone in the office. Even during business hours. I was two weeks paying my unit a few mi the ago and they cut my lock and put a their lock on. I caught up immediately and could never get ahold of anyone to get their lock off so I could put my own. The only time I hear from them is when I’m a few days late on my payment. Never seen an attendant in the building nor will anyone ever answer the phone number posted on the front door. I need access immediately.
excellent service provided by alizay , she was so very patient and helped me out so is very sweet and professional, i would give her service a 5 star
Store doesn’t close until 6, however it is 5 pm and the store is not open. On multiple occasions, the employees have left the store unattended during store hours. I rushed over here in traffic to catch the store before they closed and now I am having to wait to see if they come back to the store.
Update: Waited at this location for over an hour. Property Manger never returned after closing the store early. Another customer was here before me and said she would be back by 5pm. She was not. Another 4 customers have tried to access the office for assistance during the time I was waiting. Horrible service.
So we were renting 2 units (both 10x20) and literally next to each other for a couple of years until in April '23 one of our units was vandalized (2 pics attached). Both locks that it had broken cut off and not sure what was taken. Camera did not catch anything. So fast fwd to Dec '23 the same unit was vandalized AGAIN and again not sure what was taken but both locks were cut as well. So a week later we moved out completely from both units. I DO NOT recommend this PS for any storage space. I hate to leave bad reviews but just letting you know to read reviews before committing to anything.
This place is trash. Would recommend looking elsewhere. Elevators are always broken. Why pay for an indoor facility with elevators if they don’t work? On top of that, there is literal human feces and urine in the stairwells. There is no way to speak directly with management. The office is always closed. The phone number only leaves you the option to leave a voicemail. No one calls back. There are many other better options in the area. Regret having rented here. Look elsewhere. For the public storage brand, I would recommend considering not having your name on this facility. We’ve had public storage in larger metropolitan cities without this experience.
Latoya the property manager there was very polite and friendly she was able to answer every question with no problem i will be storing at this facility in the future customer service was outstanding keep up the good work Ms Latoya!!!
Horrible customer service. DO NOT COME HERE. Very very disrespectful and rude employees!!!
I give this location five stars ONLY because of the customer service. Latoya is always so helpful an informing. There were a lot of policies and nuances that I wasn't aware of and she explained it all to me thoroughly and patiently. The pricing and Policies of Public Storage as a company are horrendous, aggressive, predatory and non user friendly in my personal opinion. It is 2024 there should be better policies that accommodate customers.
The facility itself is fine. The main issue is that transport carts are often not available. They keep them stored in the office (including during business hours) when the attendant is not there. Very frustrating to make a trip out and not have the hand trucks available. Tried calling someone for support (during business hours) but could never get through.
Edit: Here again at 2:15 pm on a Monday (Oct. 16) and see two carts in the front office with no one in sight and no note.
Edit: Made it in once, then came a second time and the elevator is broken.
Horrible staff and horrible customer service there there just for the money they’ll ignore calls on purpose and have no sympathy on certain situations horrible experience
Clara was great, lm this place was easy and affordable 10/10!
I would avoid renting here if you have an option. This company charges you for the full month of storage even if you move out on the first or second of the month.
When I was selecting the unit I asked about this and I was told that I would be charged a prorated amount based on my move out date. Instead I was billed for the full month which was over $200. Assuming
it was a mistake I called to try to get it corrected and was told that is their policy.
I would find a company that doesn’t lie upfront to get your business then overcharge you on the back end for a unit you no longer have access to. 0/10.
Clara was so very helpful. She answered all my questions.
Jayla was awesome and provided superb customer service for me today!
After renting one unit on sale, that same day I found another one for better price online. Stephanie patiently took the time to show me the unit and help me decide which was a better deal as the first one included the first month for free. I really appreciate the quality of her costumer service.
Stephanie is extremely professional and kind! She helped me with the process of moving in the unit with no problem. She showed me the unit and gave me other options since the first one I chose was too small. Thank you again for making the process simple and efficient!
First time renting a unit and couldn't have asked for more amazing help than Ms. Latoya! Thank you!!
Latoya was absolutely amazing, went above and beyond to make sure I was well take care. Thank so much 20 stars
Stephanie was very professional I like your job she was very confident with me and leave her she's awesome thank you
Stephanie was greatcame in ona Sunday and she took care of me
I had to move abruptly and needed help with selecting moving supplies. Stephanie was extremely friendly and knowledgeable! I was able to get everything I needed to help with my move. I truly appreciate her customer service!
Ms.Stacy great.
Stephanie was great I had trouble so I can in and she helped even when Customer service could not ! So sweet !!
You were the greatest help EVER
STEPHANIE
Great customer service and facility come see Stephinie has great customer service and help me with everything I had questions about. Thank You I appreciate your kindness and help
Stephanie was fantastic!! I applaud her professionalism, great customer service & efficient communication from beginning to end. Also, she was well informed & provided recommendations unreservedly. Ask for Stephanie she’ll take care of all of your storage needs!!
Great location!
Great staff, especially Latoya who’s always very helpful!
Thanks
Stephanie and Latoya (property managers) are the best! The units are clean and air conditioned and the staff is so helpful!
I had a great experience with Stephanie. The process was quick and simple and she was very knowledgeable and attentive.
Thank you ms.Latoya for helping me pick the right size storage unit for me. Perfect customer service !!!
Stephanie and Latoya have been professional in everyway, most definitely recommend anyone needing storage to this facility. I give them a 10.5. Thank you
Bad customer service. No one is there and they suppose to close at 5 pm.
Stephanie is literally a miracle-worker and saved my life. We drove hours from out of town to move in to my new apartment, that did not let us move in as expected due to a miscommunication with management. We had brought all my stuff and had no where to put it. Stephanie helped us find the best storage option at the most affordable price. She was so patient and kind. Love how it all worked out and she’s the absolute best!! Thank you Stephanie.
Stephanie was great and helped me greatly highly recommend the Avery location and speak to Stephanie
I went to this location and Miss Stephanie was awesome! She helped me save over $200 on my visit!
Latoya was so helpful and showed me how to download the app for easier access!
Friendly helpful staff and new facilities. Nikia was awesome and super helpful!
Latoya was so amazing!! Made everything easy and quick! Stellar service!
Latoya was so helpful finding me a unit! She made a stressful day go more smoothly, I'm grateful I chose this location to store my things.
Wonderful service!! Lady in the front was very helpful!!
Rented a storage today Latoya was excellent and a great help
I have A good time here and I have no complaints and it's always clean and secure.
You'd be lucky to see someone here working during the office hours, carts aren't available because they're stored in office , try calling management no one answers or responds.
this was my first time trying to get a storage unit and didn't know the steps but Latoya and Jessica helped me out with all my questions and went above and beyond to help me
I wasn’t sure about using a storage unit while in between houses so when I visited the store those 2 ladies really convinced me Jessica and Latoya
I really didn’t know what size or the difference in the size but Jessica really stepped in and helped me understand, she went above and beyond
Jessica and Latoya helped with all my needs and concerns they really too time with me
Jessica and Latoya was wonderful help today
Jessica and Latoya are great people they always take care of us when we come!
I'm in new customer and only been there for a month but the staff has always been very courteous and helpful. The place seems very secure and I like that.
I would like to thank Mario and staff for exhibiting the Gold Standard for customer service. He was helpful and went beyond the call of duty to accomidate us and to make our transition a great one. For anyone looking for storage space you will be in great hands with the smart capable staff on location at 300 Avery St
Los Angeles, CA 90013.
Jessica C. is always very helpful when I come in her customer service skills are on point an she always has a great answer or solution to a request or question I may have.
Thank you for being AMAZING!!!!
I was not in good shape when I got to this office for many reasons. Thankfully Latoya was able to help guide me to a better unit after discovering I didn’t have the unit I thought I did. She went above and beyond and am so grateful. She actually helped make my entire day better on top of just resolving my storage unit issues. Customer service is on point at this location.
Ms.Latoya made sure I left a happy customer and was patient. She also was very knowledgeable about the products. Happy Holidays
Josh was extremely helpful! I’m so happy I was able to catch him. He was efficient and did everything he could to assist me!
Jessica and Latoya were amazing!
Good service from Jessica and Latoya!
Public Storage workers are being appreciated for their kindness and warm-hearted, open-minded, upbeat, service. From: Kenneth Ray Henderson.
It was awesome. Latoya literally helped me with 10 minutes left before closing. I completed everything online and my phone died and she finalized my process. I am beyond thankful for her because I needed this unit last minute and she made it happen. Thank you LATOYA !
Ms Jessica was super helpful and super sweet! She helped answer all of our questions and made sure we understand everything!
Thanks!
The ladies working at the front counter were very helpful and friendly ! I rented my unit right away because they were so pleasant
My rent went from $35 a month in April 2022 to $81 a month in May 2022. Shady business and terrible service.
Place is easy to get to but no customer service and no help. Had my things there for two years. Office is never open during business hours, and they don't have any carts available for use (locked in the office). There's no number to talk to an actual person for any help, and the chat window they direct you to online is of no assistance. The person I chatted with disconnected while I was responding. Will be moving out at end of the month and will never use any of their other establishments again.
Great place!!!!
Nobody available for help at 10:30 am.
Jessica is awesome great service everytime I need assistance
Really like this place, seems clean, and the the lady at the front, Jessica I believe, was friendly and helpful. There 2 strange random bags on the fence on top of my storage unit that we had to get down; one clear bag with brown liquid and another small bag that was orange with who knows what. But that was taken so everything else seemed fine.
Clara was very polite and helpful. Excellent service
Great work essica
Clara provides great customer service every time I go to the store.
Clara provided excellent service. She was most helpful in assisting me with my storage needs today!
Clara provided amazing customer service, truly making me feel like a valued guest.
Miss Clara is the best, very attentive and focused when busy. She has excellent customer service. Storage is clean inside and out. Was happy the facility have a industrial trash can.
They increased my rent from $57 a month to $67 with no explanation and I wasn't notified until just this month (by snail mail I should add). Immediately cancelled. If you plan to use this service, know that you have a window of about 5 months before they start increasing the payments on you. Plan accordingly.
Office manager Darren really knows customer service. Had a 5 star experience with the help of Mr.Darren from the start at bill pay all the way to lending a helping hand to my unit.
Do not use this storage! The customer service is NONE. The front desk is never open. They have a number to call on the closed door, but of course is all automated with no option for a rep. No dollies available, nothing is really available because is a ghost space. AVOID!
Keoughsha was really helpful with everything
This is one of the worst storage facilities. My unit is on the 3rd floor and the ONE elevator they have is always broken and unusable. My payment was $80 and randomly went up to $100 with no reason given. Trying to get in contact with them over the phone is impossible, no one answers during business hours. Moving out was a horrible experience. Avoid.
Joshua is always a great help need more employees like him thank you
Excellent service and response by Joshua. He made the process super easy and went above and beyond with getting me moved in.
Thank you Joshua!
Great customer service
No cumplen con que dicen aumentan el precio de la renta sin avisar y los empleados son pésimos atendiendo
Everytime I come to this location the orange dollies are not available because they are locked in the office. My storage is on the 4th floor, I have waited for a long time for someone to come & open the office. I'm told the homeless steal the dollies and I understand that however us as customers should not have to suffer and constantly wait for someone to come and open the office. It appears that the person that works there really don't care about what we are going through. This happens all the time, I have heavy stuff to go in my storage. Once I get off the elevator I have a long stretch of walking before I can get to my unit. There has to be a better way to help paying customers that pay month after month.
Joshua should be the face of this place. He goes ABOVE and BEYOND for the customers!! I just recently had back surgery and he helped us transfer our stuff into a bigger unit. In my opinion he deserves more than just 5 stars!! Thank you so much for your help Joshua!!!!
I want to let you know that Joshua is amazing. He was very knowledgeable and was very helpful in getting me the best option to fit my needs. One of the best experiences I have ever had at a public storage.
I have had this storage for about one year and Joshua the front desk has helped me out so much on answering all my questions and helping me make my payments inside!! Places need more employees like him! Awesome service
Joshua is the best you can ask for
Joshua was extremely helpful with getting us a storage unit to fit our needs. Amazing customer service and good communication skills!! 10/10 would recommend
Great service from Zach and Josh I appreciate you
Joshua is always a great help
Very clean and nice, Joshua was very helpful.
At least one elevator isn’t working at all times. Front entrance was been broken for over a week and both elevators not working today and when asked they don’t know when either elevator or entrance will be fixed.
Joshua was incredibly professional with helping me move out as well as going above and beyond the call of his customer service duties when my storage unit was “compromised”. I’m thankful for his level of patience and gratitude.
Joshua was awesome getting us setup
Joshua was amazing and great service was provided today!!!
Joshua was so helpful and was very knowledgeable. Thank you!
Joshua's was so much help very help gave me all the information I need and moved my thing in the same day
Been with this place for two years. My longest relationship ever. Lol!
Convenient location. Great service.
Ask for Josh. Tell him "TheCleanDon" sent you.
Joshua was really nice and really helpful and did all too help and really respectful at all time
Joshua was so helpful throughout my entire move. 10/10 would reccomend this location.
Lakeitha
Was a great help and got me the unit I needed fast at a good rate.
Great Customer Service!
Lakeitha was very professional. And on top of that she went above expectations to ensure I had a quality experience.
Moving and storage is usually very stressful, but this part was made super easy. The property manager, Joshua, got me set up crazy quick and gave me all the information I needed to have right up front so that I wouldn’t have any issues with payment, locating my unit, and even setting up my move out date. Definitely recommend!
Joshua was a great help could not have done this without your help thank you
Joshua was very helpful, the establishment is very clean and organized and the process of purchasing a storage was fast and easy. I am confident and comfortable in leaving my belongings here with this storage location.
Joshua was a big help he was very respectful qnd helpful I appreciated the help he gave me
Joshua has been an amazing help, going into all the important details! I highly recommend this place to get all your needs whether to store items or needing packing materials. The service is above and beyond, and Joshua is a joy to talk with and answered all my questions!
Joshua is the best! He was very welcoming and professional . He was nice enough to show me a tour around the place and also helped with giving me the best options for purchasing .
Joshua help me by should the storage for me and made my move easier.
Josh over at this location made the process of moving very pleasant for us. He showed us the unit before we signed the leasing agreement to ensure we'd be able to fit all of our belongings.
I'd call him a forward thinker and we definitely appreciated his time and personality.
Ms. Lakeitha was so very sweet and nice and she was very professional she was very well understanding made sure everything was took care of I have no complaints at all thanks so much Ms.Lakeitha for the amazing service you gave me today
Josh in the office really made the experience nice and smooth and helped out us out on an already stressful day moving! Great customer service and friendly
Clean place .,
Joshua has amazing customer service and went above and beyond to make sure I had what I needed 10/10 recommended!!!