Public Storage Self-Storage Units at 2439 Swiss Ave, Dallas, TX

Stacy was very nice she help when I need her and the property was very clean.

Clean & managed well I don't like the fact that they put their carts up before 10:00 so if you need a cart you can't get it p.m.

I absolutely enjoyed the customer service and the transparency of this storage unit. Stacy was very detailed about the rules and the rate of the unit. She even did a tour to show me how to get in and out of the unit. Stacy showed that she was really for the people when it comes to maintaining the cleanliness of the location! Also Tay was super patient with assisting me on my account/management, how I can stay up to date on my payments and really took her time to get everything set up for me. These ladies were truly amazing and kind. Thank you guys so much!!

Here's a review based on your experience: Title: Exceptional Service from Stacy at Public Storage! Rating: 10/10 stars I recently visited the Public Storage facility in Dallas, Texas, and had the pleasure of being assisted by Stacy. I must say, she exceeded my expectations in every way! Stacy was incredibly knowledgeable, helpful, and went above and beyond her call of duty to ensure we were taken care of. Despite the late hour, Stacy stayed overtime to help us find the perfect storage unit. She even took the time to draw us a personalized map, ensuring we could easily locate our unit without getting lost. Her kindness, patience, and warm smile made us feel welcome all the way from Georgia! Stacy's exceptional service and dedication have earned her a well-deserved 10-star rating from us. We highly recommend Public Storage and Stacy to anyone in need of storage solutions in the Dallas area. Thank you, Stacy, for your outstanding service! Sincerely, Jeremy from Georgia

"I'm so impressed with the exceptional service I received at Public Storage! Stacy, the employee who assisted me, was truly amazing. She was wonderfully helpful, polite, and knowledgeable. Her impressive expertise and warm demeanor made my experience truly five-star worthy. I'm extremely grateful to have chosen this location, and I owe it all to Stacy's outstanding service. She deserves a five-star review and more! Thank you, Stacy, for your top-notch assistance!" THANK YOU STACY!!!

Stacy, the property manager, is outstanding. She assisted me with a seamless unit switch and even helped carry my couch. I'm glad I chose this property!

Stacy was a wonderful help

Tracey at swiss location very good at what she does...no fuss no muss

Usually come in and talk with ms Stacy and she is wonderful and sweet and today I was talking with Ashley, and they are both wonderful people! Ashley was very knowledgeable with the company policies and explained them well!! I am so happy with my experience with Public storage so far! Great prices, and great people.

The people at front deask stacy and ashly are vary helpful and nice and ontop of any issues i had

ILL NEVER RENT WITH PUBLIC STORAGE EVER AGAIN IN LIFE ITS NASTY!!!!! I don’t recommend because they will go up on your monthly rate which I don’t agree with it I don’t understand it! I will be getting everything out before this month is over! Then there’s rats I saw one running there’s rat droppings all over my stuff I will be contacting a lawyer if there’s damage to my 2500 couches that’s all I care about! I’m preying there’s no damage idk yet because I can’t pick them up due to me being almost 6 months pregnant

Please stop with the fake reviews. Yes, Stacy is very nice, but the RATS in this place are disgusting. They invaded my unit right when I moved my things in. They are not even scared when you open the unit door. They just leisurely waddle away. Also, a lot of homeless people live in these units because it is right in downtown. The building is full of giant holes and disrepair. This whole building building should be condemned. I'm surprised it passes any type of code inspection.

Need a great beautiful location 'view' area to store all your goods... Then come see Stacy at public storage, located right in the heart of deep ellum Dallas 'downtown' Swiss area why drive when you can save gas! Walk, catch a bus, train etc. to avoid any 'traffic. Plenty of site senary restaurants to enjoy, check out what Dallas has to offer, I recommend this place! Go check out public storage located on Swiss and tellem Rocky sent you

Ashley and Stacy were very helpful, friendly, and made the long drive into town worth-while. Above and beyond customer service!! Highly recommend.

Rats and 30% price I crease with 30 day notice!

If I could give a 0 I would! RUN!!!!!! Far from the location they are the worst and give public storage a bad name! They are rat infested and disgusting! There is always a gate or door that doesn’t work very inconvenient. Front office never answers the phone. I don’t know how they have a 4.5 star status but those reviews must be family or paid for. Or maybe it’s the people that we suspect live there… pick a different location if you don’t want rats to tear your stuff up!

I want to commend Stacy, the manager at this location. She has gone above and beyond over the last couple of years that I have used the storage facilities at Swiss avenue where she is in charge. I really cannot say enough about her professionalism ,and her friendliness, and her willingness to make sure everything is right. Stacy personally make sure that everything at her location is clean and secure and proper, just to say the least. I currently keep multiple storage units across the county, and I have over the last 5 years. All I can say is Stacy is far and away the best management staff I've come across in any of the many other storage rentals that I've been involved with. I have had issues at other storage locations that have led me to take my business elsewhere but Stacy has always made sure her facility is perfect. She knows her stuff and she knows how to treat people.

Great honest professional and affordable

Heather at the Haskell location has been extremely helpful. She always answers my calls and question. Great location!

Great property manager

Stacy at Public Storage on Swiss ave is a lifesaver! Always there to help with a smile, she makes storing my stuff a breeze. Her friendly attitude and quick responses to my questions make me feel valued as a customer. With Stacy around, I know my belongings are in good hands. She's the best!

I absolutely enjoy storing here Stacy always has a great big smile on her face every time I see her. Thank you Stacy for all your hard work around here

I would give this place negative stars if I could. It is so rat infested a lot of things were destroyed. I had to wait up to 45 mins for an employee so we could use the cart. I called about the rats and got nothing back from them at all. I went through my unit 2 months before I cleaned it out and was not rat infested. It is so bad there is nesting and droppings all through the hallways. I wouldn't be so mad except a quilt that my Mom actually hand quilted on a loom no machine was completely destroyed.

The worst public storage I have ever seen. The place smell like mothballs…which means your stuff is going to smell just like that. They have a rodent issue. Some of my items have been shredded due to the rats and I found a lot of rat droppings in my storage area. Also there are huge holes in the ceiling that weren’t there before. They hike the prices up but your stuff is getting ruined by their rats.

This place is extremely disgusting! It’s infested to rats. We sent a complaint to the staff at this location at the beginning of the year; 10 months later the situation is not resolved and appears to be worse.

Stacy B was very help and the best property manager I ever can in contact at a public storage location. We was very helpful and knowledgeable. Best experience ever!

Elizabeth was amazing and her customer service was 10/10!!!

Elizabeth was great! Despite the challenges faced by the system, she was a quick and problem solved her way through the day! Thank you Elizabeth for everything!!

Excellent climate controlled storage! The manager Stacy is very kind and always helpful and prompt with anything we need! Outside and in is very clean! Anyone looking for a storage space in a great location can look no further!

I’ll stored at quite a few storage facilities but this one on Swiss is hands down the best. Easy access and the staff is amazing. Stacy is always saying hello and is quick to answer any question our help out where she can. Highly recommended 5 stars all around.

This property deserves more than 5 stars! Stacy goes above and beyond for all the customers and works hard to ensure the facility is clean and up to good standards.

Stacy the manager has worked hard to accommodate our little business. We appreciate her

Best service Elizabeth was patient and understand and kind she really helped me

The service I received from Elizabeth was great. She was extremely knowledgeable and helpful. The value and ease of the rental process was incredible.

Ms. Elizabeth was so kind and helpful at this location. She was very convenient and respectful and I loved her energy. She definitely brought put a smile on my face and I genuinely appreciate that.

Stacy was very helpful and assisted me greatly!

Liz was amazing. She helped me with a significant problem that had been plaguing my account and was able to save me a lot of money. Liz and Deb really care about their customers and are always professional and friendly. Great job ladies!

Good prices

Chris was super helpful!

The overly public storage… Considering using a downtown climate control public storage facility. Well there are many options they should not be one of them.. why are you might ask well even if you didn’t I’m gonna tell you. Let’s start by if you need to get the one cart this property has the soul cart for moving products all across this very large complex if you happen to find an attendant inside go buy a lottery ticket because this is a rare occurrence and you would think well why don’t you just call them and tell them to meet you at the office that’s because there’s no sign with the direct phone number posted that would be all too convenient perhaps this person’s at lunch well, then they must have three lunches throughout the day. Don’t forget you have to bring your drivers license or credit card in to reserve this one cart. No it wasn’t always this way. This is a recent change has for the last year that I had the storage facility. You did not have to reserve the carts by getting out personal information but it gets better at least on my last trip here office empty cart locked just out of reach inside the window. I made multiple trips past the little housing complexes that are the multiple rat population control devices, now I see their control devices because I’m pretty sure the city of Dallas has a soup kitchen for rats in this complex because this population will not be controlled. I’m pretty sure I saw one with a painted blue face yelling freedom as it ran away with a happy meal. You must be wondering why would it be a happy meal well adjacent to your storage unit should you choose this facility you will have to pass by the offices of the non-employed citizens of Dallas, who operate they’re not employed business out of storage units from 9 to 5 daily summer smoking offices summer not you can tell generally by the smell in the air But as I went to move my stuff but now smelled of smoke had been visited as if it was a restroom made for rodents I had a chance to ponder this review over the many trips back-and-forth that I had to carry each individual item from the other side of the complex to the loading dock not everything was bad I would say that 33.3% repeating of course.(some of you will get that) it was pretty good however, I would say that three months into my contract I notice my rent doubled and after playing the office lottery and finally getting a hold of someone they said they don’t know why my payments were always prepaid before the due date never had a late fee and I know you’re thinking sure…..he’s just saying that, but no, I really did it was auto pay. Downtown Dallas is not ground zero for human decay it just looks like it so if you want to have the feeling that your stuff is not safe, this would be the site for you. If you’re looking for an adventure or inspiration for your own novel, give it a try however, I am thankful I no longer have to visit or use these facilities.. thanks for reading my TED talk …. Oh, and as a caution or a warning, beware of the rolling doors for sometimes they just will start coming down like a guillotine, but they’re the only thing that separates you from the heat outside, which is hotter than Lucifer’s urine.

Stacy did a wonderful job assisting me with setup! Thank you so much! Updating review…seems after I purchased the storage space it was difficult to get anyone on the phone or in the office. I went by 4 times before I eventually canceled the storage online. She told me I could not look at the storage sizes in person and that I needed to estimate if my things would fit by looking at videos. Of course my things did not fit so I was searching for Stacy to discuss options. After I couldn’t get anyone I ended up going with a competitor. Sucks because Public Storage is right by my apartment. Now I am having to drive a little farther for storage.

Closed my account with no notice so when I showed up to put stuff in the unit with a moving company I was locked out with no solutions

Absolutely horrible experience. Discovered a rat infestation after only being in the unit for 5 months. So much stuff ruined. Tried to get in touch with the division manager, Emily, for over two weeks with no return call whatsoever. Staff was not helpful at all. Place is disgusting and I feel unsafe walking around in there. Go store your items somewhere that is cleaner, safer, with more helpful staff, and most importantly, no rats.

Stacy was amazing, super helpful and extremely friendly! Thank you

Brenda was so nice and very helpful got me in and out quick thank youuuu

I just left the storage unit and worked with Stacy. I've used this unit the past few times that I've moved and this was by far one of the best experiences. She walked me through different storage sizes, talk to me about different ways to save money, and just wasn't overall pleasurable person to talk with. Thank you again Stacy