Public Storage Self-Storage Units at 2439 Swiss Ave, Dallas, TX

Liz was very nice and informative and she handled everything in a professional manner and was very sweet

Need a great 'view' spot to store your goods! Come see Stacy at public storage, it's located right in the heart of Swiss deep ellum area 'Downtown' you can walk and enjoy the view Dallas gives or catch a bus or train... but would recommend this place, go see Stacy again shes a good property manager. Thank you guys!!!

Stacy was very helpful and assisted me greatly!

Liz was amazing. She helped me with a significant problem that had been plaguing my account and was able to save me a lot of money. Liz and Deb really care about their customers and are always professional and friendly. Great job ladies!

I am giving 5 stars to this property. I have seen Stacy the PM working her butt off for all of her customers and that is what I call customer service. I have noticed that a lot of customers have been upset here talking about rats and not being able to get a hold of Ms. Stacy but honestly if everyone would follow the lease correctly and stop storing food they would not have any rats. I have no food and no liquids in my unit and I have not seen one sign of rats at all.! it really is common sense people. Also I love the fact that she goes based off appointment! You don't show up that is your fault, there is one of her and over 600 of us. She is the best and I recommend this property to everyone! Just follow the rules and your going to love this place as well! Thank you Stacy for all your hard work and your compassion for this place. <3

Good prices

Chris was super helpful!

The overly public storage… Considering using a downtown climate control public storage facility. Well there are many options they should not be one of them.. why are you might ask well even if you didn’t I’m gonna tell you. Let’s start by if you need to get the one cart this property has the soul cart for moving products all across this very large complex if you happen to find an attendant inside go buy a lottery ticket because this is a rare occurrence and you would think well why don’t you just call them and tell them to meet you at the office that’s because there’s no sign with the direct phone number posted that would be all too convenient perhaps this person’s at lunch well, then they must have three lunches throughout the day. Don’t forget you have to bring your drivers license or credit card in to reserve this one cart. No it wasn’t always this way. This is a recent change has for the last year that I had the storage facility. You did not have to reserve the carts by getting out personal information but it gets better at least on my last trip here office empty cart locked just out of reach inside the window. I made multiple trips past the little housing complexes that are the multiple rat population control devices, now I see their control devices because I’m pretty sure the city of Dallas has a soup kitchen for rats in this complex because this population will not be controlled. I’m pretty sure I saw one with a painted blue face yelling freedom as it ran away with a happy meal. You must be wondering why would it be a happy meal well adjacent to your storage unit should you choose this facility you will have to pass by the offices of the non-employed citizens of Dallas, who operate they’re not employed business out of storage units from 9 to 5 daily summer smoking offices summer not you can tell generally by the smell in the air But as I went to move my stuff but now smelled of smoke had been visited as if it was a restroom made for rodents I had a chance to ponder this review over the many trips back-and-forth that I had to carry each individual item from the other side of the complex to the loading dock not everything was bad I would say that 33.3% repeating of course.(some of you will get that) it was pretty good however, I would say that three months into my contract I notice my rent doubled and after playing the office lottery and finally getting a hold of someone they said they don’t know why my payments were always prepaid before the due date never had a late fee and I know you’re thinking sure…..he’s just saying that, but no, I really did it was auto pay. Downtown Dallas is not ground zero for human decay it just looks like it so if you want to have the feeling that your stuff is not safe, this would be the site for you. If you’re looking for an adventure or inspiration for your own novel, give it a try however, I am thankful I no longer have to visit or use these facilities.. thanks for reading my TED talk …. Oh, and as a caution or a warning, beware of the rolling doors for sometimes they just will start coming down like a guillotine, but they’re the only thing that separates you from the heat outside, which is hotter than Lucifer’s urine.

Stacy did a wonderful job assisting me with setup! Thank you so much! Updating review…seems after I purchased the storage space it was difficult to get anyone on the phone or in the office. I went by 4 times before I eventually canceled the storage online. She told me I could not look at the storage sizes in person and that I needed to estimate if my things would fit by looking at videos. Of course my things did not fit so I was searching for Stacy to discuss options. After I couldn’t get anyone I ended up going with a competitor. Sucks because Public Storage is right by my apartment. Now I am having to drive a little farther for storage.

Closed my account with no notice so when I showed up to put stuff in the unit with a moving company I was locked out with no solutions

Absolutely horrible experience. Discovered a rat infestation after only being in the unit for 5 months. So much stuff ruined. Tried to get in touch with the division manager, Emily, for over two weeks with no return call whatsoever. Staff was not helpful at all. Place is disgusting and I feel unsafe walking around in there. Go store your items somewhere that is cleaner, safer, with more helpful staff, and most importantly, no rats.

Stacy was amazing, super helpful and extremely friendly! Thank you

Brenda was so nice and very helpful got me in and out quick thank youuuu

I just left the storage unit and worked with Stacy. I've used this unit the past few times that I've moved and this was by far one of the best experiences. She walked me through different storage sizes, talk to me about different ways to save money, and just wasn't overall pleasurable person to talk with. Thank you again Stacy

The property mgr. Stacy B. Is always friendly and helpful...keeps the property clean from debris and trash.... she seems to be a true asset to your company.

I'm Adahm. Stacy here at Publix storage is very friendly, helpful and professional. She is a joy to associate with.

Stacy is great

Thanks so much Dan and Sarah so much for your help you to are awesome

Stacy is fantastic! I live out of town, but I needed to change my unit size and move all my stuff and she made it as seamless as possible. Best customer service! There is a serious rat problem though. Hoping this new unit will be better. 🤷🏽‍♂️

Stacy is the best she rocks thanxs for hellping me out ...made my day better

Stacy has been amazing! Extremely genuine and helpful. This is one of the cleanest locations. Office always smells great when you walk in! Highly recommend.

Stacy has been soooooo much help. Truly kind and friendly. Super clean space. Will be recommending this location!

This place has rats the size of a small cat and has the nerve to go up on my rent by $100 (almost 40%). I’m moving my stuff ASAP! I’m not paying to house rats or for them to continue to eat my belongings. Fix your rat problem before you try to scam people out of more money.

Stacey was awesome!! Super helpful

Stacy wassong is absolutely fabulous. Very helpful and kind.

We had the greatest experience with Stacy B. at the Swiss location in Dallas Texas. She is the best hard working person I've met in a long time. Cuddos Stacy!!!!

Stacy is the full time on site manager here. Very helpful and attentive.

We have 2 give credit where credit is due.Stacy at the Swiss public storage is awesome. Always ready to help with a smile and with patience. 2 thumps Up 4 Stacy.

As always, Stacy B going out of her way to help. She is always there to help with any and all questions or problems!

Property mgr Stacy b. She is very helpful. She's very knowledgeable about her job. She always go beyond helping her customers. Property always looks good.

Property manager Stacy was so helpful and accommodating to my needs. She keeps the property looking nice. She really does a great job.

Property mgr. Stacy Brock is always very helpful and very competent in her job skills. She is always willing to go the extra step to make things go smoothly. The property is always clean and well kept.

Stacy B was amazing. She went out of her way to accommodate our needs. The facility was amazingly clean also!

PLEASE STAY AWAY ! please please please!!! My unit ended up severely infested with rodents there was literally piles of feces and urine everywhere. Boxes gnawed through. Thousands and thousands of dollars lost including new mattress, designer clothes, expensive furniture , couch etc . Extremely disappointed , I wish they would have at least been honest about them having a rodent issue. I’m beyond shocked and saddened. I had to put my things in storage on short notice because I was displaced during severe flooding in the area and my home having 4 ft of water inside and this was just insult to injury ! Recovering from a natural disaster only to find all the belongings I did manage to save to have been ruined by rodents due to poorly managed facility. Please please please avoid. I should have known better since this is right downtown near abandoned buildings and homeless encampments but my last minute desperation clouded my thinking. I wish they could at least reimburse me the 5 months I rented and cover the cost of moving items out. It’s the least they could do.

Spoke to the manager told her I would be there around 5pm to pay. I was stuck in traffic didn’t arrive there until 528pm. Manager already left for the day even though business hours is 930am-6pm

Stacy B was so pleasant and friendly.She kelp a smile the whole time we were there.She deserves a movie and a meal deal. Thank you Stacy keep up the good work.

Stacy was amazing. Really quick and efficient getting me all set up

Stacy was so awesome to us! Her customer service was so on point

Marco was extremely helpful!!

The manager is so helpful and sweet. She continuously reassures you with all the information you need to know and makes herself available. Great experience!

Great place! Stacey D was awesome!

Stacy was very helpful and really made my moving a lot less stressful.

Stacy B. is Awesome!

Seems like every time I visit here something is broken, door, elevator, etc.

Stacy B is the boom Very nice

I have had the most amazing experience at this storage facility! Ms. Stacy has been a tremendous help every time and is always super sweet! Definitely recommend!!!

The process for renting a unit online was very easy and fast even with going in person. Stacy was super sweet and resourceful. Prices are definitely reasonable, despite my handy map from Stacy I did still get a little lost finding my unit, however the unit was clean and well prepared with a lock and information about insurance. Overall great experience, will recommend.

Stacy B. was amazing, she is an extremally hard worker. She went above and beyond to help with my experience. Never the less, my favorite person.

Stacy was amazing!

Stacy B is aways so awesome and always so nice

Stacy is very accommodating and helpful, really appreciate what she’s done here!

I have a lot of material things in my life one major thing was my mother and sister, all I had of my sister was some ID'sshe had prior to her death. Recently this place threw away my mother's ashes and special items from my children and my S/O. Things I will never see again. If you decide to store anything significant to you please don't store it here.

Positively fantastic customer service from Stacy!! She helped me with various option choices and took the time to actually show me the units in person so I could be sure I was choosing the appropriate space for my storage needs. The facility is immaculate and clean with a fresh scent. I highly recommend this location for the best customer experience!!

Great manager excellent customer service

Stacy B

Was more helpful that I could’ve imagined during a very stressful moving process

Pamela was extremely helpful today. She was able to show us the property and the available units for us.

What a scam. They told me I'd have a set rate & right after 6months they jacked up the rent with a 33% increase. Don't use these people & def don't setup a auto pay.

STACY B IS AMAZING. It was supposed to have closed by the time I got there but she stayed open for us and helped us. Best Storage experience ever!!!

Stacy B was AMAZING and so helpful!! She helped my friends and I and did it all with a smile (:

Stacy B was so amazing helped me out even after closing time. Has great customer service

Stacy B was helpful and knowledgeable about her property. She answered all my questions. And the property is always very neat and clean. She always on her feet doing her job.

I recommend this location Best customer service Stacy is just the best it was 7:30 pm today Sunday and at this moment out of the work clock she is cleaning the property

I really recommend this location there is no word's Stacy is always really nice and friendly trying to help everyone 🙏

Stacy B was a great help

Kudos to Madison!!!

Stacey was very helpful with getting me the accommodations needed to get me in the proper unit needed. Thank you.

Storage Units Have Rats

DO NOT USE! THERE STORAGE UNITS ARE INFESTED WITH RATS!

Stacy was awesome!

My name is Margaret just wanna thank Stacey for making this process so easy she was kind and helpful thank you Stacey keep up the good work.😁

Baby Mice in my shoes today. I am on second floor by elevator. Found Two mice . Roaches . Horrifying

Stacy is AMAZING. Worked with me to get unit approved for company use. If you’re in the area and need a unit for business purposes and/or personal use, work with Stacy. Highly recommend

Stacy is a professional at what she does and was very helpful

Stacy B was incredible and absolutely wonderful to boot and I'd definitely recommend the use of public storage facilities to anyone and everyone I know and I really appreciate as well as trust their security on the units and wouldn't use anyone else because of the integral respect and amount of courtesy by her (Stacy B).

they keep going up on the rent and we found rodents alive and dead in our storage when we were transferring from one unit to the next..not a fan at all!!

Awesome service from Stacy B. Definitely my favorite person!

Stacy B knew how to get the job done, she did an absolutely amazing job at helping me. I highly recommend this to everyone

Stacy is so sweet and she was very helpful, she answered all my questions and got me the perfect unit

Stacy is so awesome. Went out of her way to help me out.

Was in a pickle and Stacy went above and beyond to accommodate. She was quick to answer all our questions and ensure that we were satisfied. I’ve been a customer here for 5 years!

We’re currently using this location to store some of our items it’s a very clean facility the storage units are very reasonable I would definitely use this place again in the future

Moving can be stressful and Stacy made it easy! Stacy is exceptional, appreciate how fast she was able to answer all my questions. She made renting a Storage stress free. Thank you!!

Stacy's customer service was awesome sauce!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Stacey was very helpful and friendly.

Stacy, was very helpful and accommodating during a unit transfer after consolidating my fathers last positions. It help relieve our stress.

Stacy B was awesome!! She helped thru two issues with nothing but smiles and extra effort. She’s a credit to the company.

Stacey b was very helpful

Stacy B is AWESOME at this location!!! So kind and helpful. This is the place to rent at because of her.

I had trouble entering the property on Swiss Ave Stacy came to the rescue to help me beings the gate was frozen Thank You so much Stacy you rock

I had a wonderful experience at this location Stacy B helped me out and she was AWESOME!!! She was friendly and got me a great deal Thank you Go see Stacy!!

Stacy B was wonderful to work with. I would highly recommend!

Very helpful easy move

Go see Stacy she is very helpful and great customer service. Nice facility

Stacy B. Did a awesome job helping me with my storage space!!!

Stacy b was amazing

Stacy B is always awesome great customer service . every time I see Stacy she always has a smile on her face . goes out of her way to help everyone . she is the best .

Stacy B was ABSOLUTELY amazing!! Quick check in! Very knowledgeable! Great attitude!! Loved my experience!!

Marco is wonderful. See him :D

Stacy was amazing and very patient with helping find a unit. She let me know all of the information I needed to know about the units and property.

Stacy was amazing and she’s always on time never ever is a disappointing moment so grateful for this location

Stacy B was amazing and offered great assistance while I was on the property. Thank you so much for your expertise!

Best place to get storage at!!! Stacy B was very polite, quick, and patience with me. Knowing me I’m a very indecisive person so for her to work with me was a big deal. Will recommend anyone to get a storage here at this location. Thank you again Stacy B. 😊

Her name was Stacy and she was polite, professional, and very helpful. She answered all my questions right away and made the whole experience painless and expedient. I would definately choose public storage when it's time for me to get my storage unit because of her. I will also definately be recommending them to every one of my friends. Stacy was the greatest and not to mention easy to talk to as well as on the eyes..

I had a great experience here with Stacy B and Hannah. They were very knowledgeable of the terms of unit and went the extra mile to help me out . Kudos to you guys for the great customer service experience!!!!

Stacy was so awesome ! Great customer service and very knowledgeable and helpful.

Stacy was great today she provided very good service. Thank you

I came in looking for storage and Stacy B was extremely nice and took very good care of all my needs I wasn't expecting such a great experience thank you so much! I will definitely be referring people

Stacy was amazing! Very professional, made it very easy!

We have been there since 2019..they raised our rent without warning or notice and will add extremely outlandish fees to your bill even if you are on autopay...this is uncalled for and unprofessional..I am very unhappy as we are been great leasees...I can't wait to move out as soon as possible...NOT HAPPY ;-(

Kelli was AMAZING!! ❤️❤️

Maddie and Hannah are AMAZING!! They have been attentive, understanding, empathetic, provided great pricing and EXCELLENT Customer Service. I would definitely use this location for storage again anytime... Thank you ladies for helping us have such a Great Experience at your location!! You both went above and beyond during our entire time here. Thank you so much!

Maddie & Hannah are oustanding ..they came to rescue and went above and beyond anything i could even thought. they didnt even blink an eye to help in a time when i needed it the most. Thank you both..this Public Storage is oustanding because of those two !

Ok place

Madison was so helpful and friendly. She made our move in and move out experience so delightful!

Maddie was super helpful during our move in and throughout our entire duration with Public Storage.

Friendly, knowledgeable and very helpful both on the phone and in person.

Out of all the storage units I've rented throughout my years in Dallas, this location is by far the best when it comes to security, ease of access and MANAGEMENT. Big thanks to Madison, she is amazing and definitely made my experience here great. Reach out to her!!!

Maddie and Pam are the definition of professionalism! They helped me in and out quickly with 0 questions left to ask. Go see them!

All I wanted to do was buy boxes and Madison went above and beyond to make that happen. This is my first move and I don't know what I'm doing but she sure does! She got me started with multiple box sizes, tape and a mattress bag that I never thought I needed. Go visit her, she's the best!

Great location, access, all of it. Would be great if it was a 24 hour accessible facility or it's a cause 4 but it is what it is, everything can't run smooth like that lol. Smh However, the manager & employees are great, renting/signing up/new accounts, was a very quick & easy process. The staff here are what keeps me going back

I'd recommend this PS location. I had a unpleasant experience at another Public Storage location on Haskell Ave and Madison/Maddie (the manager at this location) took the time to personally call me to apologize and was able to take care of me in less than 10 minutes.

I commend Kelly Melvin, for helping me at this location, she definitely deserves a raise for her outstanding customer service...

Thank you to Kelli. She is very helpful and courteous.

Don’t use Public Storage 2439 Swiss Ave. DO NOT USE - bait and switch scam artists! I made a reservations over a month ago for a 10x12 first floor unit at $125/month. They called to confirm three times - each time I confirmed and said my movers were scheduled to be there in the afternoon of reservation day. My packers and movers spent the entire day moving and we arrived at 5 pm - an hour before they closed. They said they didn't have any 10x12's but could give me a 10x10 or they said they had a 10x 13 available on the second floor at the same price. We looked and the 10x10 was too small. When I came back and said that I needed the 10x13 on the second floor they said it was $222/month, almost double the price. I complained and said I would have to take it up with the manager but in that moment at the end of a long day when storage units were closing and my moving truck (and three movers getting paid by the hour) was already there, I had no choice but to take the unit. Because it was a less desirable upper unit it cost me and my movers more time and money. The public storage employee Sarah promised to remedy it and give me the reservation price but now a week later they are always unavailable - including the manager Madison who was available to confirm three times but now is nowhere to be found, and my account shows the higher rate. Do not trust them. Take your business elsewhere. As a side note the place looks dumpy, their elevator is very slow (adding cost) and they have very few entry points meaning long walks to your unit.

Madison was awesome! Very quick and efficient getting me set up. In and out within 10 minutes!

Madison and Kelli have been extremely helpful! I lost my keys and needed to move out and they made things happen. Go see them. Your storage will stay standing and they gave great service. Thanks ladies.

Great deal very neat and clean and consumer service was excellent.....

Amazing service today. Honestly this was my last option due to timing n ms. Madison made things happened today for me I'm so grateful n definitely recommend yall to come by i promise ms Madison would take the time to make this happened. Once again ms life saver

I am a artist just moved to town and she treated me with kindness without knowing who I was. Which means alot because Texas is werid.

I was attended by Madison, she was very kind and gave excellent assistance!

Mandy was Awesome

That was too cold

The best

Kelli was of great help ! Extremely helpful, resourceful, and knowledgeable! Great employee !

It doesn't get any better than Kelli, in terms of genuine, friendly, and helpful customer service. She saved my rear by moving me into the appropriate sized unit before I made the tragic mistake of moving into a space 2 sizes too small. Thanks again for making moving in a dream and a breeze Ms. Kelli!

Great property! Kelli was very knowledgeable and helpful!

Above and beyond service from Pamela and Madison... this place helped me rectify a major problem (my fault) even when I was out of state and they were incredibly gracious and communicative throughout.

Madison was very helpful and adherent to social distancing

Cool people!

Maddie answered all of my questions and concerns so professionally. She is very knowledgeable and will get you in and out in a heartbeat.

Just leaving PS after having not used them for years and was assisted by Madison. For me, it was like doing this for the 1st time considering how long it has been. Madison adhered to Social Distancing rules and walked me thru the whole process page by page. She also offered a suggestion I never thought that I may need while storing furniture and electronics so having that option was good for me to know. I appreciated her pleasant attitude and helpfulness in regard to my rental space. I also appreciate her not pushing anything else on me yet let me know my options! Great service!

Maddie and Laurie were such a help this morning! They answered all of my questions and got me in and out as quick as possible! Go to them for your storage needs, they got you!

Maddie was an excellent help in making this storage rental process very very easy for me. I honestly did not expect to be in and out in less than 10 minutes. If you need any assistance definitely reach out to her.

Great service from excellent staff members. I want to especially thank Matt for helping me with the whole process. He was more than helpful with answering all my questions and explaining all the details of my rental agreement. I will definitely refer anyone looking for a storage space over to these guys.

Space was ok. They never fixed the light in my unit. It was a pain having stuff on the second floor with the dips and thresholds in the flooring. Also seemed like people lived in the units. Not the greatest area in Dallas so if ur a female at night down there be careful. Would not rent again from there but it served its purpose for 2-3 months.

Pricing is not fully disclosed between the customer and employee at time of signing. Corporate customer service is a joke, the lady I tried to check on our account with was extremely rude and condescending. Would not recommend this company for longer than 1 month prorated storage.

Horrible! Don’t put your stuff there! You will pay good money to store your goods in a dirty place, full of moth and poorly managed! The front door has been broken for weeks here! The bathroom is never ever cleaned (take into consideration we are all paying $50 to $250 a month here and they can’t provide proper maintenance and cleaning. There is NEVER a flat bed available and they say it’s due to other customers utilizing it, but I’ve been around all units and there was NOBODY utilizing a flat bed! It’s just absolutely awful!

I went in assistance I had the pleasure to meet Maddie she was very professional and quick with my timing onsite was very clean and thank you for the experience 💜

Let’s face it moving is very stressful and daunting. I was moving to a new city and needed storage until i had a long term plan. Shawn was amazing and friendly. He was incredibly flexible about my movers having access as well as being able to park a trailer/pod overnight to unload. I called so many place and couldn’t find the flexibility and price I was looking for. Shawn was amazing and we came up with a plan that gave me everything I needed. The location is clean and easily accessible. There is plenty of space to load and unload. Keypad access is easy.

Very convenient location. Balanced prices. Good variety, of storage sizes. Open early.... Closes late!!

Excellent customer service! Thanks Natalie!

Shawn was fantastic! He was so sweet and helpful in getting me set up with my unit! 10/10

I've been storing here for a while now and very satisfied with my stay here Alex and Natalie are amazing. Thank you public storage

Locks on the building entry doors are always broken side gate gets stuck open and any one can come in! The climate control is a joke.... Not really worth the cost.

Grate experience Shawn knows his business, made it quick and easy

Grate friendly service shawn went though everything. I felt right at home.

Alex was great and was very helpful in getting my storage. He was on point and fast. Super great guy. Couldn't have worked with a better person. Thanks Public Storage/Alex

Natalie was very helpful and friendly!!!

Great place. Awesome staff

I came in to buy boxes today and Maddie was so great and informative of what I needed for my items! Go buy your boxes from her!

Shawn made everything so easy and quick Movers were waiting and I was in a rush. You deserve this 5 star and a raise. Thanks

Just wanted to say thanks again to the wonderful staff at Swiss ave. Shawn,Alex and the rest for making a unhappy time into a peace of mind time for me. You are the best. Thanks

excellent and speedy service. Shawn made it such an easy process. I booked online, went in to finalize my unit, and moved in that very same hour!

Quick and thorough check in with Alex. Thanks.

Shawn was very professional kind and helpful. Signed up today because of him :)

Shuawn Is Very Awesome!!!

Shawn was a big help and awesome

Shawn is extremely helpful and professional. Recommend this location because of the manager

Shawn made my experience getting a storage unit so simple and easy! He was very helpful and you can tell he takes pride in his job!

Shawn was an excellent help getting my unit! Glad to have had him to help me!

Horrible experience. Manager (Shawn) and staff are so unprofessional and lack experience on customer service. I chose this place to store my belongings in between moves. I rented here for 3 months and within those 3 months my unit was broken into and most of my belongings were taken. I believe this to be an inside job since the manager was very dismissive and nonchalant when I reported my unit had been robbed. He redirected me to the insurance company to file a claim. He wasn't concerned or sympathetic and instead was cold hearted and careless. I also had to make THREE REQUESTS to close my account after vacating my unit. When I went into the office to close my account, after making two phone calls, everyone was behind the desk laughing and playing around - they were oblivious to the fact that customers were around. I am almost certain there is a long history of robberies at this Public Storage as I have seen on multiple occasions storage locks that have been tampered with and or broken on the floors throughout the hallways of this location. I will NEVER use Public Storage again.

Alex was very awesome and his service was excellent..Couldnt be more satisfied!😎

Very unprofessional front desk lady at this location. I know when I plan to move in...but she insisted on changing my date to a week earlier. After hanging up on me and not answering the phone, I went online to correct her error in online option. I awoke the next day to her changing the reservation again.... this is unprofessional and incompetent. I definitely would not take my business to the Swiss ave location if my initial impression was any indicator, you don't need added stress during a move.

Great service. They were able to help me with all of my questions and concerns. Would definitely recommend to anyone.

I'm happy to say that Shawn was a great help to me with my storage unit! Very nice and professional and thanks so much!

Shawn helped me had great service.

Shawn was on point. I came in looking for a smaller unit and determined it was not big enough. Shawn was able put me in a larger unit with a better deal. Very happy with the transactions.

Kelli was very nice and the service very quick and thorough

Normal storage experience.

Rate raise a couple months after moving in, without warning, without reason. Not just a little bit, but by 25%, nice scam guys. The hassle of moving out and into another reputable storage facility is worth not having to deal with these crooks, who knows when they'll decide to raise rates again and again.

Shawn helped me out and he was great! Very polite and professional answered any and all questions I had and showed me around the property. He helped me by showing me the closest entrance to go through to get to my unit the quickest and told me everything I needed to know on how to make my move as painless as possible! He's awesome and I would recommend this location to any one. Most importantly it felt very safe and he was very serious about keeping it that way.

Very convenient location right off the highway with plenty of access space to the units. I have been in and out of the building several times over the last couple days and Makayla, who has been there every time, is awesome. Super helpful and incredibly nice.

Shawn was so helpful in getting me set up with a storage unit. We had a slight hiccup because the unit I was supposed to rent hadn't been emptied out yet but he handled the situation quickly and I was able to rent my unit at the price I had originally agreed to which was my main concern. I highly recommend this storage facility

Thank you Shawn for all your help with storage in my time of need. You sure made everything easy for me. Public Storage has a diamond, if I could give you 10 stars I would. Need a job ever come see me

Pamela was great ... in and out in 20mins!

Pamela is awesome! She will spend as much time with you as needed to ensure you get a space you will be happy with, great experience!

I was helping my friend move into his unit and Pamela stoped to ask if we needed any help moving anything or if there was anything she could do like get us a cart. She is a gem. She is so polite. We are definitely coming back.😀

Great facility with exceptional customer service. Makayla was extremely helpful and friendly.

Pamela was great in assisting me with finding the best unit that would be able to fit my storage needs. Full of energy and just extremely helpful ensuring I understood things.

Too expensive and there's a bed bug imfestation..

Such amazing customer service by Mikayla and Joana. They communicated well with me when I made my reservation and have worked with me numerous times as I’ve come to get my stuff. My space is clean, and just as described. Thanks again for helping me and being so kind, ladies!

Makayla was Excellent, Professional and accurate in her dealings with me. She answered all my questions and took care of me. I highly recommend this location!!!

Joanna and Makayla were both great. They are very professional and know their stuff. I have used other companies before, but was treated well. I left here satisfied today.

Horrible !

This location is awesome ask for Joanna she is amazing!! I would recommend here 🌟 🌟 🌟 🌟 🌟

This location is great it is also climatized. Ask for Joanna she is amazing. I would recommend here 🌟 🌟 🌟 🌟 🌟

Can you rent the unit for just a $1 or do you have to pay the $40 dollars also i only need the unit for a month

Love Mrs Jackie and Mrs Gary!!! They help me save big time today. Quick and easy process love public storage!!

Great help Joana an Pam

Joanna very good service

Thank you Ms. Joann, for your Service!!!

Joanna gave me excellent service and she was very professional

Came in like a couple weeks ago and Hailey really made me feel listened to and was funny and kind. After a break up, I couldn’t have asked for a more stress-free experience. I thought it would feel depressing renting a storage locker to put my things into after my failed relationship lol. It was my first time getting a storage locker and it wasn’t daunting at all, so thanks again Hailey!

Bobby was very helpful and friendly.

Brittany and Bobby are extremely professional and friendly! The best experience ever!!!

They finally got rid of the workers that caused so much useless drama. A professional place now.

Have helped me so much in a lot of stuff and shawn and bobby are very sweet guys always very helpful

Came in today last minute to rent a unit. Bobby was so helpful in setting us up. He showed us around the units, and had us out of there in less than 20 minutes. Super helpful and very nice. I'll definitely use Public Storage again.

I rented a storage unit yesterday and was very happy with how smoothly the process went. I was done in under 20 minutes. The facility was clean with easy access. Bobby was friendly, professional and explained everything well. He deserves 5 stars!

Grate service with a smile akways there to help

Great people, great service.

Bobby was Great and Patient, he showed me units on 3 different visits and the rental process was quick and easy. The location couldn't be better.

Shawn was very helpful and was about his business. Very friendly

Bobby was very helpful and friendly throughout the whole process.

Just out price chaeking.

Outstanding service!

Great customer service

Bobbi was extremely helpful!!!

I dreaded going downtown to look for a storage unit. I was so pleasantly surprised. I was greeted by Bobby, the customer service rep for Public Storage. I just want to say how rare it is to meet an intelligent, personable and dedicated employee. So thorough and made me feel like a VIP! Kudos to you Bobby! You do an EXEMPLARY job at representing Public Storage! Keep up the great work! You possess a very unique and much needed skill set this day and age!

Thieves ! Do Not Rent !

Keeps my stuff secured OK service

Good service

Loved Shawn!!!

It was very convient n clean n climate controlled I thank public I'll deal with dem anytime

Thank shawn as always 5 star service, you are always helpful and kinda, and you really know your stuff

Shawn is what makes this Public Storage better than others. He manages the property well, has great conversation and was always available when I had questions/concerns. After I no longer needed the unit, he made cancelling very easy and quick.

Sara is one amazing person! She helped me with everything I needed! If you need somewhere to storage anything, come here!!

Shawn was very professional and answered all my questions thoroughly. I had a real good experience here.

Wonderful service and staff

Shawn was amazing, great customer service!

Rented a storage unit at public storage by Sean, he was very helpful and showed us everything we needed to see and walked us through all of the steps. If you come here make sure to ask for him ! 10 stars.

IF I COULD GIVE THE COMPANY AND LOCATION A ZERO!!!!! I definitely would!!!!!! It's been hell since I moved in March!!! Nothing ever works, somethings always not working properly! Management doesn't care, I've contacted corporate many times!!!! The side entrance doors and bay doors are always broken( meaning you have far walks to and from other side doors /bay doors) let's not mention I'm 8 months pregnant and how much of an inconvenience it is!!!!! VERY UNSAFE AS WELL! TONS OF HOMELESS PPL LIVE IN THE UNITS. Property manger (Shawn) acts clueless of the homeless living in units!!!!

We've rented units at this location a few times over the last 10 years or so and they've always been great. We went in to get a unit last week and Shawn was great. The location is also perfect for what we need.

Shawn is grate

Shawn is grate service suprem

Customer services is lacking to say the least, however, this is a storage place not a five star restaurant so that is to be expected. My issue is they have no administrative skills. My lock was cut off my unit and replaced by their lock but no one felt the need to let me know this prior to my next visit. When speaking to Shawn he confirmed I’m completely up to date on payment, but couldn’t tell me why I wasn’t contacted about this. I hired movers to move me into this unit so I did not see this place other than pictures online. The gate to everyone’s belongings is never closed. In my hour wait I was able to see many homeless people accessing the facility (Legally) to bring in junk they collected. There are little yellow flea bugs on many of the surfaces, and I have a great feeling this is why. Customer service is a joke. They will transfer you to a number of voicemails. Luckily I have the liberty to move locations and I plan on doing just that. But only after 1st writing about my experience.

Got a unit today and couldn’t have been a better experience! Shawn was excellent and had amazing customer service!

Just in for moving box’s got much much more, a warm greeting and quick service Shawn knows his stuff. Wasn’t looking for storage at this time but shawn asked and gave me info. Grate location

ROACHES. Homeless sleep in it. Filthy

Do not use public storage! If you pay for a month and move out before the end of the month, they do NOT issue a pro-rated refund or any refund. DO NOT USE!

Just don't want to serve you. I computer down....

Shawn is awesome! So helpful and kind. He made my experience very easy!

Great working with Bobby!

Good friendly service, clean place

Shawn is on top of his game... Super easy move in!

Awesome and very nice and respectful and kind and he's a wonderful

Brittney's service was awesome when I rented the other week. Will recommend anyone to rent at this location.

Not tickled with the cost for the space. Management is very diligent to let you know when you're Not doing something the way they want. But when someone broke into our space (No CCTV, of course) they took over a month to replace the broken latch. This meant that we were unable to actually lock the space. We had to threaten a lawsuit if any of our belongings were stolen before they replaced the missing part. And that was an additional week. Recommendation: check out the policies of other area companies before renting from Public Storage.

Safe place and in need of some repairs it have lots of exits to get out and most of the time not all the time someone is there for help

2439 Swiss Ave, Dallas, TX 75204 03/06/2018 Public Storage & Associates Two of whom this may concern: I have experienced a wonderful customer service experience at public Storage first with the property manager helping me to cancel two previous storage reservations one of them was made at her property location on "Mockingbird" street in Dallas, TX. Her quick response to the problem saved me time and money. Whereas, I had lost my since of my directions. The third reservation was at the property on Swiss avenue in Dallas, TX. This property location will serve my needed area and my storage needs because it is closest to my residence area. Two days later I decided to upgrade to a larger size and Brenda, serviced me with the options thank you, so very much for the patience. whereas, I am having to juggling, several different tasks and keep a balance of work, college and public relations and community affairs all at one time. "Nikki W. Yinn” Again, thank you, "ladies" and associates at the public storage corporation.

Brittney is the best! Her customer service skills are excellent. Cara made my appt and she was super sweet and helpful as well. My setup appt was quick and easy and I am thrilled with the great storage rate I got for a climate controlled unit. The facility is clean and maintained, they have bay doors for easy truck unloading, and complimentary on-site dollys for moving stuff. I would highly recommend this place to anyone who needs a storage unit!

Brittney was an awesome. Her customer service was excellent. I would recommend asking for her when looking for quality treatment.

Rip off, l advise you not to do it.

Great location always clean....Brenda made my experience easy and less stressful ....thanks!!!!

Very clean

The staff at public storage has in my opinion been the best place I've ever had a storage in the state of Texas I have been renting a storage space at Swiss Ave for maybe ten years from cara who is a property manager now I have recommend public storage at Swiss Ave to close friends

This is an awesome property & Mrs. Cara is always willing to go that extra mile for all her customers.If you're looking for a storage this a great location yo get one.. Thanks again Cara.

The property is always kept clean and neat!

Great location and well clean ... walk in the office to get quotes Brenda and Cara where very helpful .... and answer all my question !

Good Storage

Wonderful customer experience signing up for a storage unit at this location. Kyle was extremely helpful and provided top notch customer service. Great job, thank you Kyle!

She didn't want to let us use a cart because it was close to closing

Cara was great!

Great help

Can you give zero stars? I generally have great things to say about Public Storage but not this crew. They are the WORST. They demand your attention on their time schedule even when you are out of town working but don't answer the phone when you try to call back. Then they cancel you and offer you a "deal" at double the original cost - and, as a plus, offer you a rude lecture about it being your fault. I'll pass on that. Thanks. Wouldn't trust / won't do business here.

Lied to me on the phone about 'holding a unit for a week'. Then called and told me I had to come down to rent it. Not honest people. Annoying as they call every day until you check into the unit. Aggression is not appreciated by clients. Best of luck to you.

Cara really takes great care of me and the property she manage. Keep up the good work!!

By far the worst storage experience I have had. I'm 6 months the rent was increased two times, increasing my rental amount by 25% in total. AND as a bonus, the manager and her assistant are rude. I would avoid this place if you are considering it.

Great customer service

Very friendly staff

I was looking for a storage unit close by..and i found it to be very convenient

Kyle was very helpful and effective and was so nice he did a great job assisting my friend Dervon Washington in helping get the right size storage for his equipment. Kyle is a good asset for public storage and should move up the chain. Keep up the good work Kyle... thank you for your patience.

I just moved here from California I love this place they were very kind and professional Cara and Kyle rock

Gari was very kind and cara as well we appreciate the professional services

Great storage, made it easy and convenient

Anthony was awesome! He did an assessment of our needs and pointed us to the perfect sized unit for a unexpected move. We will be using the unit for all our storage needs after the move. We would refer anyone downtown that need storage needs use them!!! $1.00 move in!!

Anthony is so so so super awesome. He he will go above and beyond for you. I have been on an emotional roller coaster, because of this impromptu move. He held my hand and was so kind and positive and reassuring. Even, when having to tell me that the dollar move in could not be transferred to a different unit, he handled it well. I feel like that speaks volumes as to he kind of human being he is. I watched him get yelled at by my friend for saying no and he handled it like a trooper. He would give Job a run for his money.

Dan was very friendly

Good experience with Dan and Kyle. Second time to rent at this location.

Dan is great! Helped us so much even down to directing us into safely backing our uhaul into the loading deck. He helped us have a worry-free, stress-free experience at Public Storage. Would recommend!

Customer service was amazing!!! Very clean, and super easy rental.

Crystal was amazing with a respectful and outgoing positive attitude. DEFINITELY recommended.

great!

I have rented at this location twice. I experience the corporation, itself, to be tight-fisted (businesses are not how it used to be, you know? it is no longer 'the good old days.' There used to be areas of grace available for individual circumstances). Inasmuch, they make you buy a huge lock and you can't use the old fashioned padlocks that are cheaper even though someone apparently lives on site to provide security. They advertised (for me) the first month for $1; yet, this month will be EXACTLY defined as 30 days even if the month happens to have 31 or 32 days: the manager apparently has very little 'wiggle room' to make adjustments for extenuating considerations or miscommunication. Additionally, the location, itself, is not the safest as homeless people can be around. [The manager, Dan, has said that they effectively address those issues as they arise and thus those individuals will be required to leave and take their storage belongings with them so they no longer provide such security threats]. Now that I have raised red flags, you should know the positives: I give this site a 5 star rating because of the people! The first time I rented here (Nov 2014-Dec 2014) the gal was nice and relatable. The second time I rented (from March 2016-April 2016), the manager Dan was awesome. He was very personable and made it a point to leave the office to come talk with me when he saw me approach. He willingly stayed ~16 minutes after closing so I could use their carts instead of hand carrying my belongings up to the unit. He helped me navigate how to leave without getting an extra month's rent; I was not aware that the month would be defined as 30 days (instead of 31 since March has 31 days) so he let me keep moving my stuff out slightly after 6 pm since I have a day job. I had tried to call earlier to get more of a heads-up, but I kept missing Dan and his team when they were away from phones to help other clients. I highly recommend this manager and thus this site if you are considering Public Storage. Most storage locations I've encountered in big cities will have sketchy locations with some homeless people here and there. Yet, the management and staff have been great to me both times and has made my experience positive! Thank you, Dan.

Dan and Kyle were great, really appreciate their attention to detail and care for what I needed. Highly recommend this public storage.

Very friendly, GREAT customer service! And you cant beat the location.

Has amazing service and very helpful kind and friendly good deals thanks dan