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Public Storage Self-Storage Units at 1611 Chestnut St, Dallas, TX
Property Open
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 10/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 10 /mo $ 10Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 54/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 54 /mo $ 54Best Price Label+ one-time $29 admin feeHurry! -
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5'x5'Online only price$ 55/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 55 /mo $ 55Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 56/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 56 /mo $ 56Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 60/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 60 /mo $ 60Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 68/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 68 /mo $ 68Best Price Label+ one-time $29 admin fee1 unit left! -
5'x5'Online only price$ 68/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 68 /mo $ 68Best Price Label+ one-time $29 admin fee2 units left! -
10'x5'Online only price$ 78/moSmall 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 78 /mo $ 78Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 119/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 119 /mo $ 119Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 162/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 162 /mo $ 162Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 166/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 166 /mo $ 166Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 174/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 174 /mo $ 174Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 183/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 183 /mo $ 183Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 227/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 227 /mo $ 227Best Price Label+ one-time $29 admin fee
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Old East Dallas Storage Units Off I-30
Deep Ellum self storage is by the intersection of I-30 and I-45 near Cotton Bowl Stadium. This brand new storage facility is also adjacent to Uptown and South Dallas, with climate controlled storage and more than 1,100 storage units.
Deep Ellum is a vibrant artistic community filled with theaters, music venues and art galleries, making this a rather cosmopolitan space to find cheap storage.
Our affordable 5x10 storage units are great for storing paintings, costumes, sound equipment and other odds and ends.
Our 10x10 storage units can hold about three rooms' worth of stuff, furniture and all. These units are ideal if you are moving to or from the area and need to keep your belongings somewhere in between residences.
Got a bigger haul? Our 10x20 storage units are massive. Store large, bulky items like couches, beds, bookshelves, refrigerators – a whole house, if you need it.
This storage facility is open seven days a week, with extended hours for keypad access. Stop by today and let Public Storage help you get a handle on clutter.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 424)
I had a fantastic experience at Public Storage thanks to Justin! Very thorough with information and was willing to assist me with all of the questions I had!
Justin was perfect and knowleable.
Justin has a beautiful spirit, and I love this guy he won me as a customer. He needs a raise, gift card, or day off with pay. I'll prove of it lol
I usually dread dealing with storage units, but my experience on Monday completely changed that. I had the pleasure of working with Jane, and wow — her exceptional customer service and knowledge made the entire process smooth as butter. She walked me through everything effortlessly, making what could have been a stressful experience incredibly easy.
On top of that, this location offers fantastic online promotions — truly the icing on the cake. And let’s not forget: the facility is squeaky clean, which immediately gave me even more confidence in my choice.
If you’re in need of storage, I highly recommend Public Storage. Thank you again, Jane, for setting such a high standard!
Justin was super cool to work with and the facility is absolutely awesome!
I want to give a big thank you to Justin for making my visit easier and share my great experience with public storage all together workers are very much understanding, helpful would definitely recommend to friends and family.
Justin was an amazing help today! I’m a doula and my client really needed help getting her items in the unit after having a baby. We didn’t have anyone else to help us. And Justin offered to help and was pleasant in his interaction with us. He heard our concerns and went above and beyond to help us. Thank you Justin!
Justin was very helpful with all the different options in sizes of the units and made a stressful situation fell less stressful will use public storage for all my storage needs
Ps the whole place is very clean
Justin took care of all my storage needs all though it's from 6-6 property hours I still got everything in a timely manner
I have to say that Justin made this process very easy for me. He was very helpful and answered all my questions. He explained everything I needed to know. I would strongly suggest this facility for anyone looking to save time and money with storage.
Stopped by to check out the small 5X10 available units to see if that was all I needed. Justin showed me an example of what I would be renting which was quite roomy enough. It was a very pleasant and informative visit and I very much appreciated his thoroughness and patience with me. I am a senior citizen and move about rather slowly so Justin was very nice to not rush me along. I will return soon to rent a unit and I look forward to visiting with Justin again.
Justin is great!
Kirstie was very helpful . Excellent customer service. I will definitely recommend family and friends to use this location .. Ask for Kirstie you will not be disappointed
I had a fantastic experience at Public Storage thanks to Kirstie and Justin! They were both super helpful, professional, and made the whole process smooth and stress-free. Kirstie was friendly and knowledgeable, answering all my questions with patience, while Justin went above and beyond to make sure I had everything I needed. The facility was clean, well-maintained, and secure. I highly recommend this location if you’re looking for great customer service and a hassle-free storage experience. Thanks again, Kirstie and Justin!
Kirstie was v helpful in renting my unit. She gave me a tour of different options, answered all of my questions, and gave advice wherever possible. Thank you so much, Kirstie!
Employees lazy and rude and the trashcan is not for the customers lol that’s the wildest statement
They were patient and worked with me to get things fixed with my unit
No issues
Justin was very helpful easy and simple process!!
While doing business with Public Storage on Chestnut St in Dallas, I had the opportunity to work with an employee named Justin Hernandez. Justin went out of his way to meet my needs. Very professional, very knowledgeable, with a great attitude. He made the whole experience pleasant. Thank you Justin Hernandez!!
Thank you to Justin Hernandez at public storage he was very helpful and professional and was very informative
Mr Justin was very helpful and kind. We were very satisfied with his service and the service of Public Storage.
The gentleman that helped me made sure I found an adequate unit for my belongings and assured me that me items would be safe. Would rate him 5 stars. Thank you Justin
I was looking for a local storage place and a coworker told me about this site. She told me the officer manager was the nicest person. Thank you Kirstie for making this a pleasant process. I was nervous about putting my things in storage and she calmed my fears. It’s nice to deal with professional people!
After a death in the family, I had need of a storage facility for the first time ever. I was leary until I saw the facility and talked to Kirstie. Nice, clean and secure. My worries were unfounded.
K. Jones
Justin was a good help
This is a great and convenient location for me. Just needed somewhere to store all my real estate sign. Justin was super helpful with getting me setup and making changes! 5 stars for sure!
Only has 2 carts for the whole building! Closes at 6. Too early for us to get there on time, even if it’s 1 minute after. At least it’s clean, but does have some homeless people sitting around in the main 1st floor level by the elevators.
Kirstie, the office manager, is professional and made my process simple and quick. She accommodated my physical disability by offering a first floor unit, a huge convenience!
Have a couple of units at this location and had to juggle some things around and Justin in the office was a huge help. Made things that otherwise would have been stressful, super easy.
Justin was so good to us he helped me find my new unit and work everything I had no idea what to do with out him I would have been lost
Almost never have a cart available to use. No information on Holiday hours by phone or website. Office closes at random times without a note on the door. For what they charge they could easily fix all these issues but corporate greed again outweighs a decent customer experience.
Employee Angela, successful helped me transfer into a larger storage unit without any issues.
Staff was very friendly. They helped me out to find space I needed. I recommend them to anyone looking for a storage.
Angela went above and beyond
Great customer service excellent staff very helpful.
Jane and Angela need to be cloned!! Superb service and even better customer satisfaction.
Outrageously overpriced.
Angela was such a damn good employee will use again for storage needs
Mrs. Kathryn is a wonderful and amazing employee. Wonderful person to conversate with and has the information to help you when needed.
I have a space there it's as good as any other storage space I have rented.
Update 10/31:
Today I moved out of the storage. Angela was so nice. Since I’ve been at this establishment Angela has been amazing and so understanding of my situation. Losing a mom only happens once in a lifetime. I forever grateful to Angela. For you , I’m giving a 5.
Now to the representative I want to give a 0. While speaking with Angela a lady came out of the office ,I believe her name is Kineka, she was very rude to Angela and didn’t care that a customer,myself, was standing there. She never acknowledged me , only begin to raise her voice at Angela. I’ve never seen this individual before and had I met her upon renting my space i would’ve left and took my money elsewhere. She definitely needs coaching on how to behave in the workplaces. I’ve always said treat each customer with respect because you never know who that person may be. Kineka, I pray you are never in a situation like myself. You do NOT belong in your position. I will be contacting corporate about your behavior.
Angela you have been a delight. Thank you for being an amazing person.
Liz was very helpful and provided great service .
I recently loss my mother and to see her pleasant face and willingness to help gave me so much comfort.
Thank you Liz
These Ladies made the worst part of my life very simple to put away for a “short” while. Thank you “the good” Public Storage team! you ladies rock!
I had an exceptional experience with Kathryn at public storage on Chesnut . The units were clean, secure, and well-maintained. Kathryn was incredibly helpful and professional, always willing to go the extra mile to ensure I had everything I needed. The facility is easily accessible, and I felt confident that my belongings were safe with their top-notch security features. The pricing is competitive, and the process of renting a unit was seamless and straightforward. I highly recommend this storage facility to anyone looking for a reliable and hassle-free storage solution. Look for Kathryn she is very knowledgeable.
Thanks again!
Lakreshia Smith was great in helping me complete my rental she awesome
Lakreshia was excellent she has absolutely great customer service
Angela was an amazing help! She got my rates down for an additional 3 months. Cathrine was also a big help as well! Thank you guys!
The manager closed the office around 3:43pm Sunday evening just to stalk me in my storage yall losing money she has no business stalking me around my storage area sneaking and stalking me I’m going to file a police report on her this the second time I caught her stalking me closing the office losing money stalking me
Lakreshia was so helpful and very knowledgeable and took great care of me
Angela was great. She went above and beyond
Lakreshia was awesome even tho I rented at the wrong location she was very informative
lakreshia was so helpful and save me some money today i’m so thankful for her
Lacreesha and Angela provided exemplary customer service today. I was just thinking about leaving public storage but they certainly got my faith back in the company seeing how much they cared today! Thanks ladies.
Lakreshia was so helpful in getting me squared away and answering all my questions
Lakreshia is great and very sweet it was a pleasure working with her
Lakreshia was awesome and soooooo nice I would recommend this facility to anyone
Lakreshia was so helpful and still helped me complete my rental even with her system down! She was very patient with me and the entire process. I would highly recommend her to anyone
Angela came to check up on us to see if we needed anything. We had lost track of time and that really helped us out. Her customer service is great!
Angela is so sweet! she has always been very helpful every time I come to my storage. She provides really great customer service!
Angela it was nice visiting your property it was very clean and she was able to guide me through the process quickly and efficiently.
I would recommend this property to anyone who needs a storage.
The prop manager Angela was extremely knowledgeable and helpful in answering my questions. Prop was clean, overall a good experience with this storage facility.
Lakreshia was so helpful with getting me squared away and setup. She was knowledgeable and truly a blessing to me today I would give her 10 stars if I could
I've been having a Storage Unit here for over a year now. And I can honestly say that it's all good and never had problems.
Chelsea and Angela were very patient and helpful
They were so kind and willing to help !
i would recommend it to anyone easy and fast
Justin and Angela have been such a great help with my moving in process No Dollie's but service is amazing!!
Justin and Angela are amazing people. They'll make sure you are not late by calling before your bill is due! Very respectful and great customer service
Angela and Shay have been kind and helpful. The facility is cleaner and more efficient than even a few months ago. They listened to our concerns and have made this an increasingly better experience.
I e-rented and rented the incorrect size unit. Angela was able to get me into the right size unit in under 10minutes. Very sweet lady!
Not the best area of town.
Angela was very professional and nice she took care of all my needs AWESOME!!
When I first walked in the ladies seemed very helpful but as time progressed the lady that was assisting me had a really nasty attitude. I think she was kind of irritated that I was a little confused about the false advertisement of your first month being a dollar which isn’t true because there’s so many other fees that came along with it! That needs to be a little more clear because it’s very misleading. But the eye rolling and the smart comments was so uncalled for and she better be Lucky I was moving and I was in a rush to get the storage unit and get out of there! Cause it would have went different. Btw she was the older lady that was assisting me.
Liz was very patient and warming she did a outstanding job!!
Angela was professional, friendly, and made navigating affordability really easy! Highly recommend!
Public Storage on Chestnut is fantastic, by far my best rental experience thus far. Liz and Angela, especially, were incredible — professional, compassionate, & polite.
I accidentally dropped my keys, with the keys to my new storage unit, my car, my house, everything, they bounced and fell into the gap between the elevator and the building, straight down the elevator shaft. 😱😓
Liz and Angela helped me sort it out in almost no time flat, and I was able to get all my stuff moved in on my schedule!
The rates are great, the property is clean and secure. I've rented storage from many companies, including other branches of Public Storage, and nobody comes close to the quality of service and security I have found here at the Public Storage on Chestnut, near Fair Park in Dallas.
Liz was so polite and peaceful she helped me with everything I needed
Liz was very helpful and assisted me quickly and she was very welcoming.
Thanks to Liz, I was able to get my account paid online and she provided excellent customer care! Highly recommended!
Ms. Liz, was the kindest woman I have met in a while. People come to storage units in cases of emergency and the workers have to deal with a lot. Liz made me and other families before her feel as if their life and issues mattered. She kindly explained ...
Ms. Liz gets 5 plus stars she is great! The facility is cool as well the self service is really good and it’s clean and convenient.
Ms. Liz was great she helped out a lot.
This is the best storage facility I have ever used, great location, clean, and price point is amazing! Also Ms. Liz is phenomenal she not only help me out at the front office, she listened to my personal issues like she was an old friend. If you have storage needs please come here you won’t be sorry!!
Ms. Liz did an amazing job helping me and explaining everything. She was very thorough explaining everything and made me feel good about renting a unit with them. She was awesome and because of her I had a great experience!
Liz and Angela were incredible very helpful and extremely professional. Easy 5-stars
Liz was very helpful and welcoming. Loved the good attitude and cooperation, even compliments my hat :3 thank you get storage here
Spoke to Liz here at public storage and she was such a great help for me and a wonderful lady to speak with. 🤗🤗😀😀😀
This place has not been good from the beginning. I have decided to leave because in less than a year from starting to rent here the rent has more than doubled. Also the access times are horrible and the keypad doesn’t work all the time. Leaving tenants to wait hours to be able to get in at 9:30am
Hi I am a member of Public Storage on Chestnut. The team is phenonmenal. I wnjoy how the team members are nice funny and kind to their tenants. Special Shoutouts to Ms. Liz.
Angela was very helpful
Angela was very helpful and helped me set up the app
Liz was so helpful! She even walked me to the unit. Good customer service is hard to find at Public storage shout out to Liz for being so kind and transferring my unit to a more suitable one.
My experience was great. She even asked if I needed help loading my things. Liz was great!
LIZ - Great personality and attitude, was the first person to approach me on the premises!
Liz took care of me, got my cart and got me taken care of, thank you Liz
Thank you Liz and Angela for your help today! I couldn't have asked for two better representatives.
Liz and Angela are great thank you guys for working with us!!!!!!!
Liz and Angela are simply the best. They are professionals through and through! These two ladies go above what is expected and makes the process seamless from move in to move out.
Mrs Liz is awesome. Great customer service and very hwlpful.
Was very pleased with Ms Liz service today. She is very professional and kind. Thank u Ms liz
Liz was very helpful and knowledgeable
I received excellent customer service from Tanner and Ms. Liz. If you're needing a place to storage your valuables this is the place to they are absolutely awesome.
The service was fast and efficient. Liz helped me get exactly what I needed
Liz was helping me step by step. Amazing customer service. Very helpful
Liz is a rock star! She helped me get set up and made our move in experience awesome. She is professional and friendly and always open to help! Thank you Liz!
Great service very nice ladys Angela and Liz outstanding customer service every time I go in to the storage
Liz has been very helpful and accommodating whenever I’ve needed anything. I’ve had two units there and had no problems with either. Recommend if you live close to downtown or deep Ellum.
Look somewhere else. This location started me off on a $54-$70 a month for the first 3 years and then upped it to $290 from $70 a month with 3 days of notice. Now they are increasing it to $350 with 3 days notice again.
Other cons:
-6am - 6pm is not great hours to be open.
-Two Elevators are the only way up, and it's been multiple occasions over the last 3 years where BOTH were not working.
There's better options out there.
This storage unit has been a great experience thus far since moving to Dallas . I specifically should credit both Liz & Angela as they have been beyond helpful in helping me rent out unit switch units to accommodate my needs and ensuring that my safety is a priority. They’ve been patient with many questions as well. I would 100% recommend public storage and specifically this location. If you do decide to store your items with Public Storage at this location I would highly recommend seeking out Liz and Angela for their guidance and help.
“manager” liz claims to be unable to issue a simple refund for a lock i never received because i cancelled my unit before moving in. her customer service skills are trash, as is her personality; this useless, incompetent employee is basically trying to hold my money hostage in an effort to steal it. unfortunately for her, that’s what chargebacks are for.
Had a great experience working with Liz today, She explained all aspects of My rental agreement and was professional and fun to work with,
Liz was absolutely wonderful in helping me get setup with a new storage unit even though we had issues with payment online, she was patient and helped me get it all taken care of!
Tanner was an absolute pleasure to work with. He was very accommodating and communicated very well to set clear expectations on the process. The best experience I had!
Thank to Mrs.Liz,She was really amazing
Liz provided great customer service I am glad I encountered her today
Liz was very helpful and wonderful!
Easy set up online. Liz was great on checking me in and explaining the process
Liz was great!
Liz gave me very good customer service today. I am very pleased with the condition of of the property and my unit!
Angela and lakeshia were very helpful
Tanner and Angela are the best at the desk. This place is super clean, very secure, the staff is great. Thank you so much Tanner for making switching units yesterday so easy!
Miss Angela, she is very nice and professional with the work that she does. Glad to have her
Ms.Angela is very nice and professional
Raising your rent without you knowing, not even in the office during business hours.
The process was wonderful and easy Angela and Ari were great and knowledgeable, will definitely recommend to come to this location.
Arie at the front desk helped me a ton when switching units.
Made it seemless.
Thank you for yall help. ..I want to specially think arie for your great customer service yall go see them
I have been trying to get my things out of storage for the pass 2 to 3 days now. Unfortunately, the elevators have been down and no one knows when they are going to be fixed. I had money that was wasted in the process of this situation (renting truck etc) due to nothing was sent stating the elevators was down. However, as I am writing this I am still waiting for the elevators to be fixed so I can get my things.
The security is best I've ever had personally ! Clean environment the staff is friendly for most interactions I had ! And to add on to the security factor it is literally across the street from the Dallas police station .to finish this review at the end of the day I know my belongings are safe and leaves me with care free ,peace of mind !
We came by and Tanner made the process super easy. Showed us the unit, how everything works and had us laughing the whole time. He's really nice and knowledgeable, keep up the good work!
They have RATS!!! I lost over $3000 in children clothing and the max payout for pest issues in the insurance that they have you sign is $250. The clothing had rat droppings and urine. The staff are aware that they have rats and will tell you it’s common.
Safe secure place to store your sfuff. I like the level of security to get in and out
No one is never in office to help been coming two days in a row in I can’t get help smh
N I was a customer at your location, but not anymore. Found a better storage place with better communication n hours to access my unit til 10pm. N wayyyyyy cheaper
I’ve been trying to contact the manager at this location for weeks regarding a late fee removal. All of my property and car was stolen and I am still waiting on new bank cards and account to be fixed by my bank. All I have left is the few documents in storage yet I’m not able to access anything so that I can get my life back together because I don’t have access to my storage.
I understand people are busy, but I’ve called and left voicemails and emails (event sent proof of police report and video showing car being stolen). If and when I am able, I will be removing my things and never using public storage again.
They can send you thousands of emails and text letting you know to leave before 6pm however no one is available to help in immediate situations. Check the reviews on how people’s belongings are stolen.
Update***
We can’t use the restrooms
We can’t use the equipment to transport our things
The elevators and doors are always broken
The business hours changed unexpectedly
The cost is always increasing
I left my unit because I’m tired of public storage high rates and can’t even turn down a hallway without seeing boo boo on the ground
Broken glass everywhere on the fourth floor
Then they tell me I still have to pay my fee even though I’m gone. Stated it’s month to month however I haven’t been able to access my storage in forever. I’m not paying for a month I’m not there. Lol that’s crazy.
Nothing prorated even due to their terrible quality and customer service. They blame everything on the neighbor but the property is next door to the Marshals office.
The property manager speaks with employees everyday over the phone but can’t even listen to a customers concern.
At 5:01pm there’s a lock on my unit after checking in at 4:45pm and no one is answering the door. The front door is locked. Took my money and got no service. It’s 10:00am 10/12/23 and I am at the facility hoping for a full refund or an available locker without a lock on it so that I am able to store my things and receive service that I paid for just yesterday. The lock is still on the unit that was assigned to me 10:15am 10/12/23 but problem fixed at 10:49am because of Angela she is supreme, thank you so much.
Justin gave me top notch service highly recommend and he does not play I feel safe here
Thomas was amazing! Best experience I’ve had at any storage establishment! Ask for him!
They trash
***how about answering the phone and returning calls.
No one is ever here during business hours. Highly unprofessional.
I love Mr Thomas and Ms Shirley help with my storage they go above and beyond for their customers and I’m truly grateful!!
My rent has gone up so much in the year I have rented a unit here without notices. Have been calling and calling with no one picking up nor return calls. Was told at lease signing that my rent for last month would be prorated now....they say I will be charged for the full month. Ridiculous...and greedy people.
I purchased a storage unit at this address. The entire system shuts down at 6 pm, and you cannot access it in any way. I was taking my belongings from the storage unit and loading them into my car, unaware that it was 6 pm. When I entered the access code again to use the elevator, I realized that entry was restricted. After 6 pm, I couldn't access my storage unit. When I returned early in the morning, I found that everything valuable had been stolen from my unit, leaving only trash behind. Despite the presence of security cameras everywhere, they couldn't identify who did it. Or rather, I don't think they made any effort to find out. Because you don't need to be a detective to solve this.
Simply put:
• There are security cameras to identify the identities of those who enter inside around 6 o'clock.
• No one can enter after 6 pm, and it's easy to identify the identities of those inside because there are cameras, and entry is possible with a door code, which information is available at the storage facility. If not detected from the cameras during those hours, it is necessary to check the storage units of those inside because they might have placed stolen items there.
Property manager Joshua said, 'I've been here for seven years, and similar incidents have occurred before.' This means that despite similar incidents occurring in the past, no action has been taken by Public Storage until now. It is a significant disgrace that such a large company, present throughout the USA, has not found a more practical solution to these issues.
I will update this notice once the culprits are found. Until then, you know that this place is not secure.
Josh was very helpful. Excellent customer service.
THEY OFFER LOW PRICES THEN RAISE RENT
Buried deep in their contract is the right to raise your rent. In my opinion, they do not disclose this in an easy or obvious way so that consumers miss it. By the time you’ve moved in, it’s too late and moving your stuff will be too much work.
My initial rent was $82/month in July 2022. By December 2022, they raised my rent to $103/month.
They also require storage unit insurance. In my experience, I could not find many insurers who would insure a storage unit for less than what Public Storage charges, which is $15/month.
Their app is also horrible in my opinion.
Jousha was real helpful, and easy to work with
This is the first one I have rented b4 but the courtesy is great and customer service is outstanding! Just what I needne
Regina is a super awesome manager. This is a great facility. I love how clean it is.
Very quick and efficient and they guy working was very nice
Jill was amazing!! Great customer service and very helpful. 10/10
Joshua had great customer service and was on top of his job from opening a storage here at public storage I had no problems everything was a smooth transition.
Omg Joshua was so kind & helpful! He really got the job done in a matter of time ! Thank you
Joshua is the best to ever do his job. He made sure that all my needs were met and he also made sure that I could get my stuff out of my storage no problem. He helped me in a very timely order and made the process smooth as butter. I Recommend coming to Joshua with all ur needs.
Stephanie was excellent!! Great customer service and made my move in process so simple and easy!
Stephanie was amazing! She helped me out and got my issues straightened out while the manager Josh was out of the office.. they always make sure they work with me if we have issues..
Excellent customer service and extremely profno I also had an awesome experience. The associate's name is stephanie a highly recommend her❤️
Go get with Stephanie on Chestnut real good customer service get u in and out
Josh is always willing to help and ensure a solution is found for any existing issue.
Absolutely trash. Area is trash. Staff is trash. They make up there own rules. DO NOT COME HERE!!!!
Very polite and knowledgeable of the company! Answered all questions promptly!
Sheshonda customer was awesome
Joshua was a great help . Help me moved in thank you for all your hard work Joshua ! Keep up the good work😀
Shanda has good customer service and informed me about everything
Shanda was amazing and made this whole process nice and easy. Explained everything to me very thoroughly with a smile on her face. Made getting this storage unit a very pleasant experience!!
Shanda was so amazing
Josh and Shonda was awesome they was a great help got me moved in in under 30 minutes… love their personality together they went above and beyond definitely secure with having my belongings here 5 ✨
I had a storage unit at this location and the pricing just spiked up more than half of what I paid when I started renting a unit.
Although there is a lot of gate and door code to access before entering the unit, my unit was open and 90% of my items were gone. Public storage did not even inform me that there was a break in the fourth floor. Usually no one is the front door had to wait a long time. Apparently they didn’t notice my lock hatch was damage that is the reason they didn’t inform me which is crazy because the unit literally behind me was burglarized too. Joshua also said he see “all the hatches everyday” and somehow mine was perfectly fine. They could’ve inform at least the people nearby the units that was broken in.
Do not recommend because of the pricing and not secure.
Shanda and Joshua are the two to come see they was both busy but still gave me the best customer service ever thank you
Josh and Shanda have the best customer service they made our move in so easy thank you guys
Very help very respectful went into depth about what was needed asked me questions to make sure I understood everything very nice and honest communicated everything asked questions so I understood-Shanda and josh
Very detailed very helpful super respectful honest and went into depth about everything had a clear understanding and made sure that i had everything i needed- shanda and Josh
Shonda service was complete and through and with a smile that’s why I giving her 5 Starship
The location was very friendly, Josh and Shanda was helpful and helped me get a last minute storage. All smiles
Nice,Clean,and the lady at counter was
people are nice and courteous I will go back and I will tell my friends about it
They're not open enough hours for the folks that working 9 to 5. It should at least be accessible til 7:30 or 8 pm.
If I can make one recommendation for how to navigate storing your property with Public Storage @ Chestnut, work with your local managers, not corporate customer support, if you have an issue arise. From my dealings with them, I get the feeling that the site and area manager both care about the customer service provided and certainly helped me out when I needed it.
Joshua was very informative and detail very sweet and had the best customer service helped me out a whole lot
Josh and shanda are amazing at what they do thank you!
Thank you Joshua for making my move in so easy!!!
Shanda was the best. The best service I had.
Shanda was extremely nice very professional and she helped with everything we needed
Joshua was a great help made my experience amazing and stress free!
Standard was 👌
Very good outstanding thanks.
Joshua provided great customer service. I had started renting a unit at Public Storage but I decided to go with a different storage company. Joshua made the cancellation process quick, easy and he sent me an e-mail receipt with the amount that I could get a refund for immediately after I spoke to him on the phone. It's customer service like that that makes customers consider using a company's service in the future. Thank you Joshua!
Josh was great! Good costumer service and he’s very sweet!!!!
Shanda have good customer service and very friendly and nice
Shanda very nice and thank her for her service
Yulette was amazing. I never rented a unit before and was unfamiliar with the entire process. Not only did Yulette help me - she also guided me to through the entire process. She is the reason I would come back! Amazing job!
Come see the property manager Joshua he is always vary nice and knows the answer to all my questions every time
Joshua helped with the rental space! Super nice and super helpful! Very informative! The space is definitely safe and secure!
Great check in experience! Shanda was fantastic :) smooth, efficient and helpful. Clean facilities, easy parking and lots of security cameras.
They were kind and helpful
Shanda and stephnie were great it was a pleasure dealing with them
Shanda was very courteous
No one is ever at the front desk and the front door is always locked…
Shanda is such a great worker. She was very knowledgeable and answered every question I had. She was very patient and friendly. She has great customer service
If you're looking for a public storage go to the one on Chestnut and see Shanda. When we walked in it was 2 ppl in front of us but she still acknowledged us and said I'll be with you in a minute. She was really nice but also professional and helped with figuring what size storage unit I really needed. She also had no problem explaining everything and or answering the million questions I was asking.🤣
Joshua was such a great help thank you plubic storage
Joshua,Shanda,and Stephanie are great at what they do amazing customer service thank you.
Shanda she is a very special person and incredible very hard worker in her job I'm very happy with her acitud. She is one of the best people that I meet today
Joshua was totally completely helpful all smiles and welcoming thank you for your help with my public storage needs
Joshua and Shanda are the best come see either one they will help u out thank you
This location has the best customer service I every experienced. Shonda is the best all around when it comes to complete customer service!! Thanks You Rock!!
Josh is a great guy I went here to get a storage unit and my phone died and he let me charge my phone and gave me a great price on my storage unit, would recommend
Smooth, super friendly and kind front person, Yuletide, saved the day and was a gem of a person. Thank you!
I had the privilege of working with Ms.Shanda and she was AMAZING!!! She was so helpful, very informative and really professional, best experience I've had working with a storage company. I would highly recommend anyone I know to this public storage!
wonderful spot to leave your extra belongings. josh knows how to run this property. very clean he keeps it and very understanding.
This place is great. They are very understanding. Josh is the guy in charge so definitely let him assist you.
👍 👌 👍 10 out of 10 was very helpful.♨️
Joshua is extremely helpful when
i came to rent my unit it was very clean and he even offered me and my kids drinks. I recommend coming to this public storage...he was very professional and kind
I have no idea how the rating is so high. This Chestnut st location has been a problem since the 1st day. Not explained that they close at 530/6pm each day. I was locked out same day moving in. 2nd month card was not put on autopay charged a late fee. 4mths after move in rent increased. Next month after that card payment didn't go thru again said it was on me.The next month bank draft didn't go thru said employee entered it wrong. I sent bank statements to show money has been there every month, refunded late fee after several conversations with corporate. The next month samething and charged late fee. I'm just done at this point, I tried.
Joshua is a kind helpful person that works here and I recommend to ask him for help if you need anything he helped us move the chart he rented too us and even gave us a few bottles of water because it was so hot the other day. Public storage is lucky to have him work for them! Thanks again Joshua!
Great customer service every time I’ve needed assistance. I recently vacated my unit and I must say that the manager Kim helped assure me that I wouldn’t be charged after leaving which eased my concerns so much. Clean facility, passcode secured, easy location and no weird smells inside the storage building.The facility wasn’t too hot in the summer and or cold right now so I liked not being outside in Texas lol. Overall I would use this location again if needed.
Service is trash and they never answer the phone
Yesterday my 8 year old son , neighbor and self was trapped in your hot elevator for over 10 minutes. We arrived on time to drop my neighbors things off and the elevator would NOT go to our floor, instead stopped between floors and left the doors closed. This indeed was a hot humid, buried alive type of feeling. Please correct. Please
Joshua is great help and public storage is lucky to have him.
Only one elevator working, made long waiting. Took 3 hrs to and at least an hour was waiting for the elevator.
Man Josh was just such a chill and helpful person to work with that it really shouldn’t go without mention. Thanks for making my experience there awesome brother
Awesome customer service
Joshua is amazing! He went above and beyond and made my move seem seamless! Keep up the awesome work man!
Nice clean store and Joshua was very helpful. I really appreciate the customer service.
One elevator is always down and they never know where their equipment is
They Close at 5pm & The Elevator's Shet Down at 6pm ON THE DOT!!! AN, WOW Only 1 Elevator... Working!!! An, the Parking Lot, is So Small it's Ridiculous... An, There is no parking Zone ! Where the Ramps/Loading Location !
Joshua was professional, informative and helped to make my move process so easy! The facility is secure and my unit was clean. I definitely recommend this facility.
Phyneice gave me excellent service for customer first time experience with public storage totally satisfied
Jessica and Joshua are excellent reps.
Awesome experience with Joshua at the Dallas location on Chestnut. He was very friendly and helpful!
The Best service in the area Alexis
Keoughsha was an amazing help when i needed to switch lockers it was a swift an easy process
The storage is cute and all but let me tell you .. KIMBERLY IS AMAZING!! , the greatest costumer service ever! But it is super clean and it looks very secure so I Definitely recommend it to everyone one!!
Kim was extremely helpful and went out of her way to ensure I was able to access my unit after driving from out of town. Next time I need storage in Dallas I am for-sure coming back!
Kimberly was so helpful answering all of our questions in order to find the unit which best fit our needs. Phenomenal experience, would absolutely recommend.
Kimberly was awesome super friendly and very helpful!! Thank you!
Awesome experience. Mrs. Kim was friendly and Zach was very helpful! Thanks so much.
We came by and had some questions about our unit and Kimberly was very knowledgeable and super friendly. I definitely recommend this place and thank you to Kimberly for being awesome!
Hands down one of the best decisions I've made!
Kimberly gave us the greatest customer service experience ever.
Kimberly was awesome 😎👍
Kimberly & Kerena we’re nice & efficient! Great customer service!
I Was Assisted By Rhonda(Unsure of Last Name) Had Great Customer Service. She Was Polite, Patient, & With This Being My First Experience Very Helpful. The Location Was Clean and Secure.
Kimberly was super friendly, knowledgeable, and helpful!
Kimberly was so awesome. Great customer service and she made the process soooooo easy
Thank you Keisha and Rhonda for the move in thanks ladies
Thank you keisha and Rhonda
Kimberly was great. I am so thankful for her
Kimberly was very thorough about explaining everything to me. Has top notch customer service 🥳