Public Storage Self-Storage Units at 1213 W 6th Street, Austin, TX

Breanna was excellent! She explained all the possible rates and offerings, I got the labor day deal and a unit peefect for my needs. This storage buidling is well located and kept clean and safe. Very happy with renting this unit.

Breana was nice and helpful. Made an already tough day better so definitely 5 star service.

Excellent customer service by Breana, she was extremely helpful, and very friendly. This location is convenient, reasonable, very clean, and well maintained. I highly recommend this Public Storage location!

DO NOT USE PUBLIC STORAGE!!! There have been multiple burglaries at this location and others. My unit was vandalized and burglarized. We found the remainder of our items damaged and in a pile. Whoever did this climbed over the top of the unit to get in. IT HAPPENS A LOT. The customer service was terrible. Nobody would answer their phones or help us. Not even a sorry. Turns out this is very common.

Breana was phenomenal, super friendly and extremely helpful. Highly recommend Public Storage.

Great location and excellent customer service! Breana went above and beyond with assisting me with my storage needs!

Maria was great. Her great customer service made me choose Public Storage over the competitor across the street. Walked through everything and answered any questions we had.

Breana was amazing!

Breana is great! Very friendly and helpful. I'll be recommending my friends to this location. Five stars!

Breana at public storage has been simply awesome! She has gone above and beyond to take care of us, and we appreciate her patience!! Thank you Breana!

Briana was AWESOME!! She got me set up in no time flat. I would highly recommend this location for anyone in downtown Austin!

Breana was super helpful!

Breana was super helpful!!

Breana is friendly and helpful! Went out of her way to assist me. Great location too.

I would like to give Breana a shout out, She did a really good job assisting me with my storage. I sure appreciate her helping me out!

Breana was very helpful - appreciate it!

Breana was amazing! So helpful and personable. Thank you!!!

Unique spot requires unique rules ha but hey at least it's there, 👍

Breana and was very professional and welcoming. I highly recommend storing with Public Storage, excellent customer service, extremely clean, temp controlled and affordable.

Breana was exceptional!!! Thank you for making things easy to rent a storage space.

Quick and easy process to get rolling. Breana was a great help

Rip off!!

Breana is very helpful and professional, it is a pleasure to come to this facility.

Breana was amazing with assisting with my storage unit. Her customer service is well worth the premium for the 6th street location versus other Public Storage branded locations 🙌👏🙌👏

Breana was most helpful! Excellent location and service.

Breana was very helpful. Very professional, courteous, patient and informative. Thank you

Javier is always professional and helpful. 5 Stars!

Breana has given excellent customer service and the facility is very well maintained. I have enjoyed my experience at this location.

Ms. Breana was very helpful guiding me in informing on my storage unit and very respectful and professional. Thanks again.

I highly recommend storing at this location, the customer service is phenomenal. Breana was very professional and super knowledgeable.

Breanna at Public Storage was remarkable! She answered the phone first ring, made time to show me around right away - and was very knowledgeable on the inventory. She also set up the app on my phone and walked me through everything I need to know!

Mrs. Robin did an amazing job assisting and giving us great customer service. We will definitely utilize their services as needed.

Javier was stellar not only in showing me around and explain to me the process of a rental, but he made my return quick and easy. Thank you Javier for your kind assistance!

I've rented at this location for about a year and a half. I do store personal items, like boxes of books and family history stuff, but I also have a large, heavy ebike that I can't get up the stairs to the apartment I'm staying at, so I keep it here, accessing it daily for my work as a Doordash/UberEats courier. The facility is kept clean and, although they're a little understaffed, they're very friendly and helpful. I've worked directly with Nicholas and Maria. With a convenient location, helpful service and a facility that's clean and that I feel safe accessing daily, you really can't go wrong!

Thank you Keith for showing me how to use the app and a very clean property

Keith was the best answering my questions!!! very clean place.

Maria is such a great help. She is always willing to go above and beyond whenever I need any assistance. She is always so sweet and always has a smile on her face.

A good clean place to store all your belongings, clean.

I was locked out of my unit and was assisted by Maria. She was so helpful and even temporarily replaced my lock for me. Fantastic service and made my moving experience so much easier.

I love this location they have the best customer service thank you Adela .!

Marjorie was exceptionally helpful. She is stellar.

Marjorie is the best! In and out in five minutes. Great service.

Majorjorie was fantastic. 5 stars.

Adela

Marjorie was excellent, very helpful and explained everything up front!! Recommend to everyone

Marjorie was excellent and explained everything so well !!!

Great experience! Marjorie was so amazing! I booked my unit over the phone, she had me on the line and walked through each step! Such a great customer service!!!

Marjorie did an absolutely great job.

marjorie is just a delight. she made my day better with book boxes.

Marjorie was very helpful

Marjorie was awesome getting me set up!

One of the best properties in town, super secure and clean. Ms. Marjorie the property manager is always on top of things and very helpful.

Marjorie is so kind and helpful!

Great location and service. Marjorie is a rock star, always called me back asap and is very kind and professional

Would highly recommend. Very helpful and very clean location. Lauren helped with everything!! Thanks!!

Muy seguro y limpio.

Marjorie did an amazing job. Made my move so easy. Ask for her!!!!

Lauren is the best! Found me a unit and I was able to get in today. Super helpful and so nice to work with. Thank you!

Lauren, was great and super helpful! There was a little confusion on my end but she was so quick to resolve it! Specially being so close to closing hours! She’s a rockstar! Thank you much for the help!

Amazing service! Lauren was super helpful answering all our questions and helping us figure out how to access our unit!

Marjorie is personable, courteous, professional and efficient. I would love for all people I deal with to be as good a soul as she is. She has assisted me several times in the years I have rented units at this location, and every experience dealing with her has been superb. Evelyn

I’ve been a renter since 2012.. I’ve enjoyed working with Marjorie. She is amazing and so easy to work with.. she definitely makes renting a storage unit fun !!

Really lovely experience with Marjorie, will certainly return again.

Marjorie gave great customer experience snd helped me find everything I needed for my move!!!

Marjorie is a delight to work with. I had a situation o our while I was out of town and she helped me handle it quickly and easily

Marjorie was amazing and really helped me select the right unit for my needs!

Marjorie was so wonderful, helpful and easy to work with!

Marjorie is awesome. I just moved to Austin and she gave me a great first impression of the people here. Getting a space was no problem at all and she was very transparent about every detail of the process. Will definitely be back. Thanks!

This place is great! Maria helped us in the office and made everything so easy. She explained everything and was extremely helpful. The ability to open the gate from your phone super easy which is really nice. I rented online so I didn’t have to spend very much time in the office.

Marjorie was beyond welcoming and helpful! Facility was also very clean.

Had a great experience here everything was clean and secure and Majorie was great!

Marjorie was absolutely incredible! She’s such a sweetheart and made the process of renting incredibly easy. I definitely recommend this place for all of your storage needs :)

Marjorie was awesome helped me out with my inspection for the building !

Marjorie is the best!!! Super quick and sweet!

Marjorie is very helpful & efficient as always!

I love coming to this place, great customer service and frendly staff.

Manager was efficient and got me what I needed. Good experience

Nick went above and beyond for me today! He was so patient with all my a questions and has the best attitude- 5 star experience! Thanks, Nick!!

This place is the best! I’ve had units at about 11 locations and this has been the nicest location. I recommend talking to Nick, he’s incredibly kind and helpful!

Just wanna say thank you for your help!

Nick was the man. Super helpful

Awesome experience... Nick (Gral. Manager) of this location is super efficient and pleasant. In less than 5 minutes I moved into a fresh new and clean unit. He seems to value customer first and the location under his care is pristine.

Samantha was AMAZING I didn’t have a unit but she sold me everything I need to make my move as smooth as possible !!!!!!!

Von is the BEST!!!!

Always easy to get into and out of. Never had a problem or bad experience. Great location, close to downtown Austin.

I just love the office staff!! They are so fast and friendly and willing to help!

Garett has been an incredible help. Keep him around—promote the guy! He’s very professional.

Mannnnn!!! what a GREAT facility, ran by an amazing manager. Garret was there to help me every step of the way, even when I wasn't there and I was in NY. He guided me every step of the way. He guided me every step of the way, when I was moving in and when I was moving out. This guy deserves a raise! he works at this location like he owns it. You gotta love that attitude on people when the business isn't theirs however they love working and they love what they do. I wish I could hire this guy!

Samantha was AMAZING with my reservation! I arrived at Public Storage to view my unit and realized it was way too small. I went into the office and Samantha was so incredibly helpful and assisted me in adjusting my unit size before I moved in the next day. She was an absolute lifesaver! Garrett has also been wonderful to work with during the rental process. A big thanks to Samantha & Garrett for providing a 10+ customer service rating.

I had a wonderful experience with awesome service as I secured a unit at this convenient location. Garrett confirmed my scheduled appointment time on the phone the morning of, and upon arriving all covid procedures were in place (plexiglass, sanitizer, etc). He was able to answer all of my questions with confidence and made me feel like I was in good hands! He then showed me to my space, how to use the elevator/codes, and confirmed my lock and door all worked perfectly. Super happy with my experience!

Brandon was very helpful and friendly during my visit. He offered to help me take the boxes I purchased to my car. If you need moving supplies I highly recommend coming to this location! 10/10

Very friendly and helpful. Excellent service!

This has always been a top notch facility with excellent customer service! Garret has been particularly helpful. He went above and beyond to help me out with my two units. I really appreciate it!:)

Just got a great deal on moving boxes which are 30% off right now. But the star of the show was Brandon. He was super sweet and helpful. Someone give this man a raise! (6th Street Austin location)

Brandon is super professional and friendly. He was extremely helpful. Thanks Brandon

Garret is professional, courteous, and knowledgeable and I highly recommend Public Storage on 6th St! What a treat to do business with a company that hires people like Garrett!

I came in to pick up some moving boxes and Garett was so helpful. Great and friendly service!

Air conditioned and well maintained location on 6th street downtown is a plus

The manager on duty, Jen, both on the phone, and in person, completely delighted me by how personable, knowledgeable, and helpful she was - truly a great representative for the company!

I kept my college apartment furniture in a 5x10. Good price, nice facility. Air conditioned and really secure. Move out was super easy. Definitely recommend for college students who have to leave for the summer.

I came here to get supplies for my move and Michelle helped me find everything I needed. She is very knowledgeable about her supplies and will find just the right items to get you packed.

Made me write a review in front of them, weird fake reviews from people forced to do it

Michelle gave me great customer service and was able to help me decide on the proper storage unit needed for my circumstances. She rocks and she’ll take care of you!!!!!!

Michelle Pace provides above board service at all steps of the process. She makes my ability to manage my account a breeze in spite of my inefficient communication. She is not required to do this, but does so from a place of genuine care for her customers. I’m grateful for her professionalism and high standard of care for her customers, thank you Michelle!

Louanne is amazing! She’s so pleasant and fun to talk to. I’ll definitely use Public Storage from now on!

Great storage center! Perfect location, awesome for the price. The manager Michelle is very kind and helpful! Recommend 10/10

Great place and friendly staff. Michelle is always a big help!

Daisy was really helpful when asking about storage

Michelle at Public Storage was amazing!! I had a great customer service experience all around. The initial check-in was very quick and they were accommodating when I needed to switch to a larger unit last minute! Would recommend. Also, there is plenty of parking, which is always a plus when unpacking.

I had a great experience with Michelle who helped me out and saved me a lot of time. I got a better storage unit and saved money as well in this location. I like the elevator keypad and the easy and quick parking. Perfect for my small unit!

Michelle at 6th Street made my day. She stayed late on Christmas eve so I could get into a new storage unit. She was efficient and pleasant.

Great place

Sara was very helpful in renting a unit.

Michelle was very helpful. Great location.

Daisy is the best! So helpful and kind :)

My stuff stayed right where I put it and the service was the best. I will be back to enjoy your services.

Daisy is great. Very helpful and easy going. Answered all my questions and helped greatly. Definitely recommend this place.

Michelle is absolutely awesome with the service she provides at public storage. If you're looking for a place to store your belongings complete with excellent guest service this is the place for you.

I stopped by this store to get some moving supplies and I was very impressed with the manager Michelle. She helped me get just what I needed and then helped me carry it all out to my car. Go see her for your moving supplies.

Mary was a very respect and awesome host towards us

perfect downtown location, clean and affordable. michelle and her staff could not have been nicer to deal with or more helpful.

I visited this store to purchase some moving supplies and the manager, Michelle helped me find everything I needed to pack up my house. She was very friendly and helpful.

Wonderful experience renting at this location. Michelle was sweet and very helpful. I highly recommend this facility.

Michelle assisted me today in finding and renting the perfect size unit in the perfect location in the building. Michelle was kind, professional and left me confident that I rented my unit at the right place. Thanks Michelle

I rented at this location recently and found it to be a great experience. The manager Michelle with professional and knowledgeable. She helped me find the right space easily.

What a nice experience - Michelle was excellent setting me up with the unit and items I needed. Very knowledgeable, professional and kind. They are on it!

Came here to get some last minute packing items and they had everything I needed. The manager Michelle was polite and helpful. I recommend if you are in need of packing supplies.

Jereme was outstanding! So helpful, knowledgeable and a great sense of humor! Super easy to set up the account. Loved the experience!

Michelle couldn’t have been more accommodating! Getting a storage unit is always time consuming. She made it quick and painless. Best experience dealing with a storage rental I’ve ever had.

The management here is amazing. My son was in the hospital for almost a month during which time we had to move him out of his apartment. I chose this location because it is close to UT. Long story short, we ended up never using the unit and rented it just one month. On August 3rd, my father passed away and we had simply forgotten to turn in the key. I only realized this when I received an email saying we were late on our payment. I called and explained the situation and they were kind enough to give my daughter a few days to turn the key in AND they credited my account. Often times, humanity is lost, but not here. I will definitely use them for future needs and highly recommend them! J. Clancy

I stopped by in the middle of a hectic move to purchase extra packing materials. Michelle warmly welcomed me and immediately assessed my needs, making helpful suggestions for what I would need to finish the job with 10 extra-large boxes, a special box with padding for a large-screen TV, and bubble-wrap to safeguard special glass-framed artwork. When I expressed concern that 10 boxes might be too many, and I didn’t have any place to store the excess, she offered that I could return unused items with a receipt. Michelle even helped me carry my bulky purchases to the car without my even asking for her assistance! Now I know where to go first the next time I need moving supplies or have storage needs to get excellent service with a smile!

You won’t find a better location if you live in 79701 or 78703. Michelle, the manager, is super nice and accommodating to your needs. The facilities are cleaned and well maintained, well worth the price offered. There’s a reason why this place has no units available right now. For sure, you need to purchases their insurance for the unit. This is common practice with storage facilities. You’ll also need a local that fits theirs, I saw plenty of people there with 3rd party locks on their unit. Yes, they will probably ask you to review. Welcome to 2019, where your boss cares about reviews.

Michelle is great! I showed up 15 mins after closing after getting caught in traffic and she stayed after hours to help me get sorted out and get a unit. She explained everything clearly and made sure I was all set up before she left. She even called a couple days after to follow up.

Great service very professional service

Juanita was very helpful and kind. She made the process simple and easy for me!

Michelle helped me tremendously with a concern I had with my account. She was patient and understanding. She also investigated one of my concerns and returned a call to me with my questions answered. Great customer service from Michelle!

I had a good leasing experience with Michelle! She was super friendly and did a great job explaining my responsibilities

Great storage location at a competitive price. Mary was very helpful and was able to accommodate a later than expected check-in the day of my move. Really happy and highly recommend this location.

Service was impeccable, Michelle was extremely helpful and I highly recommend for storage needs!

Michelle is absolutely wonderful. I went and looked at a few other storage facilities and by far this is the best customer service interaction thus far. She answered all of my question...and I had many ☺️. Thank you for hiring staff that love what they do. I will be looking no further. Again thank you Michelle!

Michelle is very knowledgeable and personable. She answered all my questions.

Close proximity to my new address downtown. Able to find an affordable unit that can hold my paddleboard that was close to the elevator. Working with Michelle was really helpful. She made sure to reserve the spot I needed and does regular checks for security which is nice. I left my door locked open the first day accidentally.

Great storage place, located centrally. Had a unit there for several years. Changed out to a larger one yesterday. Michelle, the manager of the store, is great. She new what I needed a few weeks ago and made it happen.

Michelle was very helpful. We got into town late and she still kept the unit for us the next day.

Michelle was awesome! Super helpful in getting my unit ready efficiently, extremely friendly. Great service, clean unit and building.

The check in process was so easy at Public Storage! Michelle did a great job showing me around and gave me great advice on maintaining my unit. I would recommend her help to anyone!

Michelle was very helpful for picking out a storage unit!

Michelle was super helpful in helping me pick out a storage unit. I was torn between two sizes and she reminded me that my rent for the first month would be pro-rated so I ended up grabbing the larger unit. I made the right choice, the place is big and easy to access. This is my second time using this storage unit and I highly recommend it for those who live in the downtown area.

Service was great.

Great temporary storage option in the Austin area.

Michelle was amazing with helping me find a unit and getting me into a place almost immediately! Great experience

Highly recommended. This place is the best in the for storage. Tina is an absolute treat. Had the finest experience. These guys are cheap and excellent value. They really care.

Tina was excellent. Great, clean facility.

Leticia and Daisy were super friendly and helpful!

Great customer service! Laticia was very knowledgeable and fun to work with! Thanks so much!

It's a storage facility, it stores you stuff...Pretty basic. But Michele was super helpful and very accommodating! Very much appreciated!

Majorie Dasie and Michelle are all amazing here. Excellent service, always so happy to help. Plus excellent value! Recommended.

Michelle got me in and out of there very quickly! She was super helpful and even was able to point me in the right direction to what boxes to purchase!

First time getting a storage unit and I’m so thankful it was Marjorie the person that helped me. Sweetest lady. I totally recommend this location just because of her.

Marjorie is such a joy and so helpful and friendly! I am a very happy customer. She has given me very helpful advice and always with a genuine smile. I give her and Public Storage a 10 out of 5!!

Marjorie is always so helpful and professional.

Marjorie is the best! She'll brighten your day with her personality and somehow make renting a storage unit fun!

Long story short, my mother-in-law passed away mid-December 2018. Both sides of our family live in Tennessee, and my mother-in-law was our only family member in Texas. When we found out about her having a storage unit in Austin, I called and talked to Marjorie. She went above and beyond helping me get paperwork in order and planning our trip to Texas. Over MLK weekend, me, my wife, and some of her family, traveled down to Austin to collect my mother-in-law’s things. We got to the public storage and everything was in order and we were able to gain access to tons of pictures, journals, and cookware that are priceless for my wife. She went from having very little of her mom’s stuff to having a lot! We are very thankful for Marjorie and her team!

Marjorie is Great!

Taylor helped me this open a storage unit this morning. She could not have been nicer and was incredibly helpful including making two trips to the units to let me check everything out. She was knowledgeable and explained all the details clearly. Very impressed!

Wonderful experience w Public Storage @ w. 6th. Marjorie was very helpful and somehow was able to make the process fun. All phone interactions were very polite. The unit itself was fairly priced and the building is very clean. Thank you again, Marjorie!

Marjorie is very helpful and friendly. My check-in experience went smoothly. I like this facility because it's location is convenient, clean and I feel safe when I visit my storage unit.

Marjorie was incredibly helpful and made our check in process seemless. She was super friendly and sweet as well.

I have used this location for years--- very well maintained and safe. Staff is very pleasant to work with. Special thanks to Miss Marjorie that took great care of me and made sure I had exactly what I needed.

Marjorie was AMAZING! She knows her stuff, she’s efficient, thorough, happy, quick very great to work with !!!!!

Moved items from my apartment into storage for the first time, and Marjorie was extremely helpful and accommodating. She suggested items that I'd need, such as protective covering for my mattress and box spring and moisture capture. She was overall very friendly and funny, too. I recommend this place to anyone.

Ms. Majorie was absolutely awesome, fun, and helpful. 5 star experience. Thanks!

I don't remember writing my original review... I don't live in Texas.

Marjorie was polite and straightforward.

Very nice storage location! The front staff officials Michelle and Margorie are extremely helpful and will ensure that you find a property that suits your needs. Definitely recommend!

Very helpful; Majorie & Michelle

Great service (Marjorie in particular is fabulous!), and they've always taken care of our storage needs very well

Marjorie was a great help in helping choose a storage and prepare for our move. Thank you Marjorie!

Excellent storage. I had my apartment stuff here for 4 years. I expected some insects or rodents would have at least left traces during that time. The stuff was all untouched and as good a condition as when I originally stored it. Climate controlled and well maintained place with easy access. Margorie is currently the one who runs the show so ask for her!

Marjorie is excellent, very informative and interesting front desk!

Marjorie, you're the best. Thank you!

I went in the office yesterday while moving some items and Luanne was so friendly and helpful! The other lady was, too, but I didn't catch her name. The assisted me with questions about me moving into another unit and helped me make the right decision based on how much stuff I had. Thanks for help Luanne!

For a short rental, Adela helped me with a first floor unit on a special price. Super grateful for her good help and guidance during a very stressful time. Thank you!!

Great place to store your items and valuables.

Facility is very clean and accessible.

The staff is very friendly and accommodating. The best Public Storage in Austin! Marjorie is so kind, thank you!

Marjorie deserves five stars for her service.

Marjorie is the best. Surprisingly, made the task of waking up to sign on your storage shed a funny experience. Keep making people laugh :)

Miss Marjorie was so kind and amazingly fun to talk to!! She was incredibly helpful and the facilities were well kept and clean. I’m looking forward to my storage experience here and continuing to work with Marjorie!

Marjorie was extremely helpful and provided great customer service. I really enjoyed my experience and would store my belongings here again in the future.

Great experience. Very clean and safe. The manager was awesome. Thanks Marjorie!

I got great help from Mis, Maijarie, a great costomer service, friendly and professionally!!!and public Storage was a very clean space!!!

Just finished getting my storage unit. Marjorie was amazing. She was charming, knowledgeable and professional. She made the process fun and easy.

Love this location, very clean and convenient. And the Manager Marjorie is the BEST. She has a great attitude and is super helpful and a joy to deal with. We're so glad that we rented with her, she is AWESOME!!!!!

Marjorie was very kind and helpful letting me know to get what I need and that I can return any unopened items within 30 days...with a receipt! Thank you Marjorie as I did have to return some items and you were very gracious!

I have a great experience every time I visit this Public Storage - whether it be for boxes or to visit my storage unit. Thanks Marjorie for your amazing service!

This is a convenient location that can be accessed from both 5th and 6th Streets. Great unit size options and clean property. And the big bonus is the Property Manager Marjorie. She is helpful and nice, sometimes hard to find elsewhere these days. Go see her today for all your storage needs!

Marjorie is an all-star! She knows her stuff!

I bought a bunch of boxes and then, like a total dummy, left them in the parking lot when I got distracted. The next day I called and Marjorie had seen the boxes after I left, and kept them bundled and safe for me in hopes I would come back. She then made sure I actually got them in the car this time. :) It was so nice.

Miss Marjorie at this PS location is amazingly helpful and will take the stress out of your move in and move out process. We are out of state parents and our UT daughter does not have a car. She ubered to this location and Miss Marjorie walked her through the whole process. After, our daughter could not get a signal on her cell for about 20 minutes and Miss Marjorie had her sit in the air conditioned office and hang out with her until she could get a ride. Great service and great attitude!

It’s nice location. The office lady named Marjorie is so nice and professional. She assisted me to pick a right size storage in a timely manner. Definitely go back for this location again.

Marjorie, the manager, was great to work with. She was friendly and extremely hilarious, while also being incredibly helpful and straightforward. She helped me to find a nice unit that fit my needs, and the facility is one of the better ones that I've used.

Mary is fantastic and always extremely helpful, as is Majorie!

Marjorie is such a pleasure and VERY professional! I recommend using this facility. It is very clean and organized!

Marjarie was a great help. She was kind and answered all questions!

Margorie helped set up an account and a space for me. She was straightforward, professional, personable, and made a very good impression. There had been some initial mix-ups at another location, and she smoothed things over and lowered my stress level. The space itself seems clean and secure, although my temp-controlled unit was warm, not cool, which wasn't completely reassuring.

Very friendly staff like Marjorie made signing up and moving out quick and simple. Perfect spot downtown with climate controlled units that make moving items a little easier in this crazy summer heat.

Marjorie was super helpful and friendly when I stopped in to pick up an order for Favor. I'll def be back when I need boxes for myself!! Thanks for the help!

Great location on W 6th St, nice temperature controlled facility, and Majorie is very personable and friendly.

Great service. Ms. Marjorie was great :)

I set up my storage with the nicest and most professional staff you have at this location, Ms. Marjorie. She offered me tips and tricks on a lot of services and products that I did not know about. She stayed late to assist me even though she did not have to. I was new to the city and she even suggested places for me to visit. I complained about the heat on the 5th floor to another gentleman but he told me "that's just is how it is". When I spoke with Ms. Marjorie she had it fixed. My unit was clean and ready for me to move in. I also received a call from Ms. Marjorie confirming my move out information for my unit. She was prompt at helping me the ENTIRE way. As a Human Resources Manager I know about client retention and with staff like her you will always be in full occupancy. Please use her as your mold for who to keep onboard at your facility.

Dealt with Kim and spoke briefly to Mr Morrison what a great team. Public Storage has hit a home run with these two. Very impressed.

Marjorie provides excellent customer service! Walked us through all the finer points of the contract. Definitely appreciated all the time she took with us.

Excellent storage facility. We have used it several different times over the past decade. Also, Marjorie, the manager, is an added bonus. She is very competent and hilarious!! A pleasure doing business with this location. Second review: Marjorie, manager of 07007, went above and beyond the call of duty---giving up some of her lunch time to help me out with moving needs. She makes doing business with Store 07007 very satisfactory and pleasurable.

Miss Marjorie was very nice and helpful. Made it easy for us

Marjorie is so amazing and helpful!

Marjorie did a fantastic job helping me find the right sized unit! I highly reccomend using Marjorie for your storage needs.

Marjorie is fantastic. She does a great job of getting you set up and keeping everything organized and clean.

Loved Ms Majorie! She helped us out a lot. She was able to get us the last unit.

Marjorie was so helpful and very nice. Highly recommend this place to any and everyone.

Ms. Marjorie really helped me out!

Very helpful!! Miss Marjorie is very sweet and gives amazing customer service. Had a great experience. Thanks!

Absolutely love Ms. Marjorie! She's the new manager and an absolutely delightful soul. After hearing her voicemail concerning my reservation, I told my roommate that I'll most likely rent a unit at this location because I found Marjorie to be so amazing... sometimes you can just tell by a person's voice. I was correct. The facility and location is great, but Marjorie's positive and energetic attitude definitely made the difference with my final decision to rent a unit.

Ms. Marjorie was the most helpful and wonderful person. Very glad we came here.

Ms. Marjorie was super helpful getting me into my unit. Recommend!!

Marjorie rules!

Public storage is a great place to store your belongings in Nicole and Marguerite really help me out with what I need it love the location thanks for doing an awful job

Nicole was extremely knowledgeable and helpful. Highly recommend!

Just wanted to compliment the excellent service I received from your employee Nicole. My aunt was recently moved into a nursing home and we needed a storage to place some of her belongings. Nicole was very helpful in choosing the right amount of space for all that she has. So once again thanks Nicole for the great help!!

I've been renting a unit at this location for many years. I recently had an issue with my rent payment and went in to discuss it. I spoke with Nicole in the front office. She was quite sympathetic fabulously helpful in helping me clear up my situation. She even went above and beyond what was initially needed. I am extremely grateful for the awesome customer service that she provided. Thanks again!

Nicole is great!!! She is so helpful and accommodating. Always has a smile on her face and happy to help.

It's a storage place. It's a place, and you store things in it. Goody good.

Nicole was awsome in helping me selecting the right size Storage unit, she explained everything in detail and made my move easy!

Nicole and Falisha are great! So friendly and helpful!

I've been working with this space for a couple of years. They've always been easy to work with and flexible, and the units are accessible and safe. Steven at the desk helped me with a tricky situation today that I wasn't in town to deal with myself, and I'm grateful for that kind of flexibility in service. Not what I usually would expect from a chain storage place.

Stephen is super helpful, friendly, and personable. He is a ray of sunshine on an otherwise gloomy day.

Knowledgeable staff, quick move in.

The staff here is Amazing! We've been customers for years for our business storage and I have no complaints. If there's anything you ever need they are friendly and work hard to help. A special thank you to both Nicole and Stephen. They are polite and professional and keep the place looking clean. It's really nice to walk in somewhere and have people remember your name. They have always been helpful and informative. I will always recommend this to other businesses or even for personal storage needs.

Staff was great! Nicole & Emilio were very helpful & so nice! It's a good location, zero traffic issues(always a plus when dealing with anything downtown) and it's clean! Easy access, no issues with carts(which were clean as well). Would definitely recommend this location!

I rented a 10' x 15' storage unit about 10 months ago for $298/month. That was a bit more than a lot of other area storage units, but the location was convenient so I went for it. I just noticed that my monthly rent was increased to $357, this is a 19.8% increase! And they did it with no notice. I just happened to catch it on my monthly invoice that the cost has gone up. The person who runs the storage facility said she would contact somebody and get back to me in 2 days. After a week of nobody getting back to me, I called her back. She said that she checked with the district manager who said that I am not eligible for a change in rate. But then she said she has another 10' x 15' available at $213/month, and I'd have to move to get the lower rate. Say what now? Not only do you have the exact same unit for far less than I originally rented my current unit for, it's drastically less than what you just stuck me up for in my recent increase! Do you guys see what I'm talking about? This is a stick-up job! They put a gun in my face and raised my cost 20% knowing that I'm not going to go in and do all of the labor that it would take me to move the unit just to get the lower rate. They have me over a barrel, and they know it. They are *&#$(@)@!#ing me just because they can! Then I called the corporate office and I talked to a zombie who read off of a script, and simply said that rents for storage units fluctuate, and that it is a month-to-month contract, and they don't hold me to anything. Of course you don't, you know I can't go move my stuff! I'm not gonna break my back and move a 10' x 15' unit into another one to save the money. It's not worth it. I was very polite with her but told her that I was going to light her company up all over the Internet. She did not seem to care. So here I go, in an attempt to save you the hassle. I know that costs can fluctuate, and I know that month-to-month means things can change, but a sudden 20% increase with no notice, when they have the exact same unit for far less than they are sticking me up for, is an outrage by any definition. If you want to get taken advantage of and have your costs jacked up unexpectedly, please use Public Storage. Otherwise, go somewhere else where they'll hopefully be more fair.

Nicole and Emilio 5 star service they had super helpmful service and the store was in great shape everything I needed was there .boxes and bubble wrap.Emilio e:an offered me water.

We have been renting units at public storage for years now to store our smallwares. Nicole is always exceptionally helpful in assisting me. I am in the hospitality industry and it blows me away the hospitality she shares with me at all times. Thanks for your patience and kindness Nicole, a genuine asset and what a gem!!! THANK YOU!!! WHODAT!!!

Absolutely love the location and the friendly staff. The store was was clean and organized made my trip very easy going. Thanks Nicole and staff.

Nicole and Emilio were pleasant to work with and helped me navigate the storage unit. Thanks Public Storage!!

Emilio And Nicole have great customer service they help me find everything I needed for my unit and for packing up my house would definitely recommend this place to friends and family PS the store is very clean and looks amazing great job guys

I was very pleased with my visit to Public Storage. Nicole helped me out. She took the time to take me upstairs and show me the units. I had to unload a lot and she was kind enough to let me borrow a personal fan. My cell phone died and she also let me charge my phone while I was unloading. She went above and beyond the Call of Duty.

Nicole is amazing. She helped me find a cheaper unit at A DIFFERENT LOCATION because it works better for me. She actually cares about what's in the clients best interest, not just making a sale

I had the best experience with Public Storage! I needed storage at the last minute after a horrific 2 days of moving. I originally got a unit way too small...5 minutes before they closed. Nicole stayed late, called around to find another unit, and was so helpful and kind at a very critical time for me. When I got to the second storage location (on 5th street) Kim was so helpful, so kind, so accommodating, I can't thank either of them enough. WONDERFUL WONDERFUL WONDERFUL!!

Nicole is amazing!!!!! Go see her for your storage needs!!!!!!!

Update: The manager personally called me and remedied the situation. I understand that customer service can be tricky, but I appreciate that they went out of their way to come to a reasonable solution. ----------------------------------------------------------------------------------------------------------------------I've been working with this particular public storage facility for over a year. If not for the excellent location, I would never recommend this place to anyone. The onsite staff, Nicole, is the one of rudest, most unprofessional people I've ever encountered. We made a change in our company storage unit and all of a sudden our rent went up $200+/ month. Not only were we not warned there would be a price change, we were not asked for ID before making the change - we could have changed anyone's account. When we asked how that much of a massive change could be possible, we were greeted with vacant stares and dismissive shrugs. I will be looking to move my business's items out of that storage unit as quickly as possible. Seriously disappointed with my continually unpleasant experiences with Public Storage.

Reasonable rates, prime location, and the office staff are very helpful. Nicole and Emilio made the entire process simple and fast.

Nicole was super helpful and professional. I hate moving but she made my day that much easier by making my storage experience pleasant.

Nicole was so helpful! We had to get a storage unit for family displaced by hurricane Harvey, and she was so helpful and kind. Highly recommend.

Nicole and Adriane were awesome. They saved me money and really help get me out of a bind. Great customer service

Nicole and Emilio were extremely helpful and accommodating when we were in the process of moving in our items. Excellent customer service. Thank you for the use of the cart!

Kim was absolutely amazing!!!!

Nicole and Emill gave me great customer service. Saved me $250 on a locksmith trying to rip me off. Very nice people.

Nicole and Emilio were very helpful!

Absolutely fantastic customer service from Nicole. She is truly a sweet and awesome person. Gave me some good advice.

Nicole and Emilio were super accommodating and calmly answered all of our questions, even when we were anxious and frantic with the moving process.

Excellent customer service from both Nicole and Bee. The girls r very friendly and helpful. Definitely would recommend this facility

Nicole is awesome and is a perfect example of what customer service should be: friendly, courteous, knowledgeable, efficient.

Nicole helped me out pick a lovely "5x10" unit and spent the extra time to ensure we were comfortable with our spacial unit and had a great personality all together. Highly recommend her if you ever need a helping hand with moving in at the Public Storage

Everytime i come into the store i get the best customer service. Nicole is wonderful and is always very helpful. Great job

I had a wonderful experience , Nicole went way beyond the call of duty to help me! She was a God send... helped us get everything squared away for our storage needs! We will be Public Storage customers for life!!!

Definitely would use this location to store my stuff when I get ready to move in the next few months. The store was very clean and the customer service was amazing. Nicole was awesome

Nicole is always so helpful and kind. She is always in a good mood and has excellent customer service. Top notch!

Today I went into the public storage store off of 6th street and had a wonderful exerience with Nicole and Emilio who's help made our moving situation much easier!

Nicole could not have been more helpful!!! Great experience!!!

Nicole did an outstanding job helping us!! We got everything we needed super easy!

Nicole and Emilio rocked! Had great customer service and helped me pick out the right boxes and were super friendly!

They are all jerks

Nicole was a huge help today. She made sure I was able to get my payment made and not lose what little belongings I have to my name. Great customer service!! Glad I chose this location!!

Nicole was the best! I hastily moved out and had a few more boxes to clean out but when I returned I learned that Nicole helped me clean my unit out and went above and beyond her call of duty. So grateful!

Nicole was great!! She helped my boyfriend and I move in to our unit, and suggested a first floor unit upgrade which was perfect for our furniture. Thanks Nicole, you made it fun!

Nicole and jason were a big help

Kim (property number 25926) was very professional, knowledgeable and accommodating. Great customer service for an easy move in and transaction. Note: The Public Storage 'review process' is extremely inconvenient and difficult, especially if not located in Austin. If I wasn't so happy with Kim, my patience would have escaped me and I would have given up on the reviewing.

Because it's DOPE dafuqq?? It's great though seriously. Yasss, thank you Nicole! The best!!!!

Kim and Nicole were very helpful and friendly. Awesome customer service

Nicole has been absolutely amazing in helping me get into my storage unit and coordinate deliveries into my unit when I cannot be there. Her customer service is TOP NOTCH, I highly recommend her and this location.

Kareem and Nicole are great

Thanks Nicole for all your help and excellent service with our move!!

Kareem gives excellent and friendly service but also keeps security level high.

Nicole is very friendly and has great customer service.

Absolutely amazing service! Nicole and Kareem went above and beyond!

Nicole and Kareem were super helpful and went above and beyond to help us out.

Nicole is such a great help, she's always friendly & assists with anything i need!!

Moving in today, and had a great experience checking in and getting set up with Nicole. It's tough running a one-person office, and she was efficient, friendly, and helpful. I couldn't have had a better experience. The unit was available, clean, exactly as described.

I always dread going to deal with tedious errands-including dealing with my storage unit. Nicole was absolutely fantastic at this location. She was very accommodating, professional, and courteous. Totally recommend this one!

The dude's a cunt.

Gus was right. First and only time I rented a unit. I was forced to write a review. Terrible ethics. Never coming back again!

Waited over half an hour. Never reopened.

Today I went into the store to rent out a unit and Krystal was very helpful, friendly, and respectful. She has great costumer service skills and always has a smile on her face as she greats costumers.

Jose was a cool dude

Don't tell you that you need a lock to sign then force you to buy their locks for $20. Push you to buy insurance you don't want.

Great. Jose does a great job

I came into the office and Jose and Nicole were very helpful with all the different merchandise I bought this weekend for my big move. Good customer service

Very friendly service from Karen. Very patient and personable person. Thank you!

Jose was especially helpful with our move. He always carried my boxes out (over a dozen trips for more boxes) and he did some pretty amazing tricks to pack even the biggest boxes into my Smartcar.

Excellent, efficient,clean, professional. Jose called me instantly after I was online and efficiently got me signed up and ready to move in.

The service and staff here are professional, quick and happy. José especially was very helpful. Let these folks take care of your storage needs!

Jose had a nice smile and showed me to the storage space. It was clean and secure. He then explained the contract to me and let me know that even tho it said that I would be charged after the first of the month, that I wouldn't be, because I have a grace period and not to worry. He was prepared with a lock for me incase I didn't have one, but lucky for me I had recently purchased a harden stainless steel lock and didn't need it. While finishing the transaction he even offered me lots more stuff to put in my storage space, I guess. I bought a file box. Thanks Jose On my way out Shone was extremely helpful and is one of the nicest customer service professionals I have ever done business with!

We had reserved a self storage unit online at this location and made an appointment for this morning to finish paperwork and move stuff into the unit. Jose was at the office prepared to help us. He showed us the unit which was very clean with easy access, We went back to the office and completed the paperwork, and we were able to make 4 trips to get the unit filled before 3:30p.m. We would happily recommend this business to anyone looking for a clean, centrally located storage facility.

Jose was great! Very helpful & super friendly. The space is clean & does not smell. Very conveniently located.

Some guy named Josh is standing right behind me as I write this review. He's giving me a really weird look. I'm never coming back.

Easy to sign up on line for a storage unit. Used the "express sign in" that speeded up the process. Josh, the local manager was efficient and friendly, but not real helpful. Talked/texted to him twice on the phone to set up the check-in. No mention by Josh of lock requirements or insurance. That info may be on the website - or Josh could easily have called my attention to it prior to check in. Bottom line is - Public Storage forces you to buy a $10 lock for $20. I had the lock that meets their spec at home, but Josh required me to buy a lock before leaving the premises. Also, my homeowner's insurance (State Farm) covers off-site storage, but again, Public Storage forces new accounts to pay a high rate for insurance before you leave the premises. DO YOUR RESEARCH ON INSURANCE COVERAGE AND THE RIGHT LOCK BEFORE YOU CHECK IN. It will save you some dollars and prevent Josh from having another "gotcha". Facility is clean and has easy access off W 5th and W 6th streets.

Signed up with Vanessa. She made the process easy and effortless. Helpfulness was off of the charts and she was able to answer every silly and (I'm sure) unnecessary question I had with ease and grace. Access to the storage space was easy and everything was clean and well-lit.

Trena is always there with a smile and a greeting. She makes the day better with her sincerity. Office is clean and bright, but the garage door is a little hard to open.

The folks that work at this Public Storage location are fantastic!!!! When I walk in Trena knows my name. She is wonderfully friendly which makes paying my bill or rent a pleasant task - the rates may be high, but Trena is a fantastic employee - very helpful. GO SEE TRENA......!!!! She will make you smile.

Please, don't go here. They forced me.....I got the hell out with all my stuff. It's not safe.

Trena was grate and she helped me with everything. Thanks you Trena!!

I recently rented a storage space from public storage to store some restaurant equipment that I purchased. Trena was extremely helpful and even helped me push a giant piece of equipment down the public storage hallway! Great experience!!

I stopped in to ask about some information about their facility and Shone was the person who helped me. He was very nice and courteous. Sadly they didn't have any availability for the size I wanted so I ended up going to another Public Storage in north Austin. Shone did his best at trying to help in finding the right size unit and price for me.

Very clean units and office. Smells very good as well. Trena was the best and helped me out very well! I would definitely recommend Public Storage!

Customer service was amazing!! Trena was the best I suggest you ask for her!

I think Trena is great! She is always happy and helpful and reflects well on Public Storage.

Trena has been outstanding to work with for several years now that we've had our storage unit at this location. Whether it's follow-up on shipment arrivals, billing inquiries, adding new members to our account, etc, she's on top of her game and makes our job that much easier. Look no further for your storage needs, Trena has you covered.

Great stuff trena is the best!

Never have I had such a pleasant exchange with a storage space manager or facility. I immediately felt at ease, and everything was explained to me clearly and effectively. The facility is very clean and tidy, there are energy efficient lights with motion sensors, cameras, and multiple levels of security. It isn't the least expensive option for storage in Austin, but it is climate controlled and for reasons stated above I'm very happy with making the choice to rent storage space there. I plan to continue using this location as long as I need storage.

Trena is a star in customer service. She is always available when I make my payment at her store. She knows me by name and that's very impressive to me. She's a keeper public storage

Trina the site manager has been helping our company with our units for over 10 years. The property is kept clean and organized. They have gone over and beyond the norm to help us with any requests or needs. I highly recommend this location and appreciate all hard work from Trina and her staff.

Trena did an excellent job with meeting my needs. She was efficient and very personable. She answered my questions and took us to see a unit which was the perfect size! I would recommend this location to anyone who is looking to find storage in Austin!

We've had this storage unit for years now and they treat us great and are very accommodating!

I am being forced to do this and there is also a homeless guy living there

One of the worst services ever... made my move very difficult

Trena is fantastic, and really a joy to work with. Y'all shouldn't listen to the haters because this place is cheap, great location, and fit our needs perfectly. Plus, Trena remembered me every time I'd go in there, sometimes months apart. Such a great experience.

Kareena was a joy to speak with! She made my experience pleasant and I would definitely recommend this facility to anyone in need of storage. Conveniently located on W 6th, open 6am-9pm and the friendliness and helpfulness can't be beat! STORE YOUR STUFF HERE--you know you want to :)

They went above and beyond to help me and the office/storage facility seem well run.

I'm just in disbelief of the bad reviews on 6th St storage,as I rented there 7 months ago,for about 6 months ago,and Trenas sincerity and goodness LITERALLY helped me thru a dark period in my life.Yeah,who'd think that a mini storage unit staff could actually make one see mankind in a more positive light?!But Trena,and her staff did. Thanks. I'll always remember your sincerity and kindness miss Trena. - James Hedrick (Seattle Wa.)

u wot m8

Uncomfortable customer service.

Great customer service!

Trena is just the best. she is airways the with a smile and a solution available to me each and every time!

Everything is wonderful about this place! The storage units, building, and "office" are so clean and organized. The staff is so friendly. And Trena is so pleasant to be around. She makes you feel like you are her family or one of her close friends. You feel a sense of community here. The prices are very reasonable and there seems to be a unit to fit everyone's needs and budget.

Trena and Kereema are WONDERFUL!!!! They both help me at all the time with my storage needs. Good job girls!

I'm from out of town, but stopped in here to buy a couple of boxes for an upcoming move. I found exactly what I needed. Trena and Kareema were very pleasant and helpful. I would shop here again.

Trena and Kareema truly make their customers feel welcome. The facility is clean and easily accessed from 6th Street. Although I had to close our account, the few times that I needed something from Trena, she was responsive, personable, and really made me feel like my business matters. That is the type of employee you want representing the face of your company. Kudos!

Public Storage bought the storage company that I was using out of state. I had to sign a new lease, but the process wasn't entirely clear for how to do that out of state. Trena was helpful, worked with the out-of-state location to figure out the process, and got everything done. She was friendly and professional.

DO NOT GO HERE!! Possibly the worst customer service I've ever encountered in my life! These people are so rude, passive aggressive, unorganized, and to top it off their attitude is just terrible!

joel forces me

Reviewing storage is pretty simple. Unlike many services, you know what you want before signing up and the deliverables are easy to score. So, I have been a long term customer at this location and I'll say this is what I found: - Very clean and secure facility - Excellent accessibility for extended hours 7 days a week -Straightforward billing that was accurate - Very personable long time manager Trena is very available and eager to help with your needs.

I needed boxes and other moving supplies quickly. Trena was knowledgeable, professional and assisted me in taking all the supplies to the car. She was so friendly and helpful. Thank you for having terrific employees like Trena. The storage facility was clean and the presentation of boxes and supplies made it easy to figure out what was needed.

Terrible service

Ya....Nope never again....

If you want a 5-Star review, give 5-Star service. Don't refuse to help me unless I give a positive review with the employee's name just so that you can look good to corporate right there on the spot with my cell phone. I mean, you guys DO realize that we can edit the reviews that were made under duress once we get home, right? ...right?

Don't use people

Forces people to write 5 star reviews.

adequate

forced/10 would rate again

forcing your clientele to write a review in front of you?? yea..... no.

Making people review the place in front of you... Desperate much.

After my last one star review I came home to find my dogs neck slit. don't store your stuff with these people, they force you to write five star reviews and if you don't use your info to track you down and threaten you. Don't believe their lies

Forcing good reviews while watching people write them on Google? Yea screw this place.

Forcing people to write 5 star reviews is low. I do not recommend this place at all.

Good service :)

stop forcing people to give you five stars in front of them.

Forcing to rate them 5 stars is not cool :3