Public Storage Self-Storage Units at 1321 W 5th St, Austin, TX

Harlee helped me out the other day, he did a great job props to him!!

I want to give a huge shoutout to Alezai, she is very polite and made sure to get me the unit closet to the elevator I could not have asked for a better property manager.

Alezai helped me pick the right size unit and her customer service is immaculate. Thank you Alezai!

Elevators are consistently out of service.

This is one of the only storage unit facilities I will ever use. The facility is very clean, Breana is awesome and the rates are fair considering the downtown location.

Breana was incredibly responsive and helpful. Securing a unit of the size we needed was quick and painless and we are so happy to have a safe, climate-controlled space in which to store our belongings!

Mariaaaaa, MaRiiiaaaaaaaa She reminds me of a west side storrryyyyyyy! This manager is best I’ve ever come across. Courteous, friendly, kind, curious, helpful. This review is long overdue as I meant to post it after returning from my summer travels. I only had a locker storage that actually fit quite a bit! Id says 3-4 XL suitcases, btw. And Maria was just the bees knees. I’d go back just because of her and our delightful chats. When I need storage again, you betcha it will be this west side location because of her! Happy New Year, Maria!

Fake reviews. Possessions stolen on inside job. Cops had to investigate. Taken months for insurance to file. I will be taken into lawsuit soon.

Fake reviews. Unit was robbed on internal job. Have police investigation proven. Had to fly from nyc to deal with it. Taking months for insurance claim to process. They were never in office. All these reviews of positives are definitely paid for.

Maria is the best, Y'all!

Breana and was very professional and welcoming. I highly recommend storing with Public Storage, excellent customer service, extremely clean, temp controlled and affordable.

Maria was absolutely spectacular! We needed to process a transfer of billing responsibility on a storage unit and couldn't find the information we needed to complete the process online. We popped by the location and Maria was not only incredibly informed, but tremendously helpful and knocked this out for me quickly! I'm so appreciative for the service I received ~ Maria deserves a promotion! Appeciate y'all

Maria at the 1321 W 5th location of Public Storage in Austin, TX, is an empowered team member who runs this facility in an expert and professional manner. She is the reason that I have been a long-term renter, and I commend her highly for her people skills and good judgment.

Having to get police involved for why I'm getting security alert email and wanting to know why I have stuff missing and never answering phone.

Thank you for the great service Ms. MARIA!!!

Cynthia was great and set me up with a storage unit to fit my needs. The property was very clean and easy to access. I recommend giving Cynthia a call at Public Storage!

Thank you so much to harlee he was so very helpful with me in finding a good unit for me and would Definitely recommend anyone to go here always very helpful and understanding.

I’ve been using public storage for two years now and it’s been great! Move-in is always so quick and easy! This year I booked a 5x5 unit and needed to transfer to a bigger storage unit 7.5x10, Maria was an awesome help!!! She got me setup with a larger storage unit and it took only 10 minutes. Maria also helped me last year as well! So i love to see her there! Shes amazing! Thank you Maria for your help and thank you Public Storage! 4/5 only because the elevator is out some days at the W 5th st location.

Breana was so helpful at Public Storage! She was very knowledgeable and proactive and helped me along the whole process! Thank you so much!

My experience with this facility has always been excellent. It is clean, the units have easy access , the location is great and the manager, Maria, is incredible! She is both personable and professional and has always been extremely helpful.

Thanks Maria 😊

If you need an option for storage in Austin, don't forget to ask for Maria! Maria manages the West 5th Street location for Public Storage and she goes above and beyond in all the ways. As a regular user at this location, I am constantly showing up with a myriad of demands and she always helps with confidence, competence, and a smile. Can't imagine getting through these demands without her. Thank you, Maria!

Just moved to Texas and the manager Ms Maria was so nice and helpful!! She made my experience finding a place for my bus so easy ~Thank you Ms Maria

My experience with Maria West was very professional! Highly recommend the PS on 5th street in Austin!

Maria was so nice and inviting and she made me feel comfortable by answering any questions or concerns I had about renting a storage. Great customer service!!

This place you cannot enter after 9:00 p.m. there should be exceptions for this. Stupid.

Maria was simply the best when I went through an unusually hard day moving. She is not only very nice and joyful in the little ways that make your day better, she also helped swiftly with logistics and hurdles. I cannot recommend enough!

I reserved a space online. It wasn’t exactly what I needed. But, Maria helped me find the perfect space. Thanks so much!!

False advertising. Started at $31. Within 4 months they increased the price to $71, then another 4 months to $87. Don't believe their fake pricing knowing it's expensive to move your things in and out. Choose a different brand and see how they handle their prices as well. Do not recommend. Update: Their price on their website says $46/mo with 2 units left. Don't believe it. They'll charge $46 for a month or two then raise your rent immediately after.

Maria has been lovely and extremely helpful!! Everyone has been very helpful to me for many years!!!! Thank you!!!!! Sharon Dockrry

Super easy to open an account and very affordable. And Brianna at the front desk was incredibly helpful in the process. Use these guys!

I love this storage because of Maria, she is a wonderful person very helpful and goes above and beyond to make you a happy customer. Thank you Maria.

I just have to come stop by the public storage and asked them any questions relate to storage. Called on the phone with CS doesn’t help too much so I stopped by. Breana is the store manager who helps me a lot with all the information and show me the unit. Great service.

Brianna was awesome! Great service.

Great customer service. The onsite manager Maria does an excellent job of helping with anything and everything. Highly recommended!

Breanna was very helpful and nice with helping me with my storage unit today. I had some trouble with trying to set up my account but ms.breana was very professional and helpful.

Maria was amazing! I needed a unit for our marketing materials and she was so helpful and found us the unit we needed!

Maria was a great help!!! Loved this storage unit!!

Breana was very professional and knowledgeable. Overall awesome experience at Public Storage!

Maria at the w six street location is a superstar. I lost my unit keys and was having a bad day, not only did she help me resolve all of my issues with ease but turned my day around. I’m thankful for her good vibes :)

Maria keeps this storage facility ran incredibly well! It’s always clean and I’ve never run into a problem in my time storing here

Maria was fantastic!! She was super helpful and made the process effortless. I will be renting there for a very long time.

Maria at the office is the best. She made the whole process of getting a storage unit very simple and easy. Very warm, friendly and knowledgable about storage unit sizes and capacities. I work for another person who has acquired 3 storage units at this location with Maria's help and they are very spacious units. Perfect for all of our business needs.

Maria, in the office was absolutely pleasant to deal with during a very stressful situation and if she wouldn’t have been there to help me through the process I would’ve lost it! But because of her help and guidance and advice on what size would fit best I was able to get everything in and situated the way that I like! Thank you, Maria!

Maria goes up and beyond her line of duty to make sure everyone is satisfied. Thanks, Maria, for your great customer service

Conveniently located downtown near mopac and a quick drive to I35 this is an ideal Spot. Unlike most storages management, particularly Maria, is easy to contact, work with and always accommodating with or at least listening to reasonable requests. I highly recommend!

This facility is tremendous and Maria does an excellent job. She is extremely helpful and a joy to work with.

This is a great location in the heart of Austin, very well maintained and the property manager Maria is amazing, her customer service and knowledge help me is a lot on choosing the right storage for our needs.

This is the best public storage facility I have used. The manager, Maria, is so friendly and super helpful. You do not always get this type of hospitality at storage facilities and it’s really appreciated! I always see Maria and the other employees cleaning and keeping the restrooms and common spaces well kept. We just wanted to leave this note to say thanks and keep up the great work!

It's an older facility, to be sure, but I'm giving it 5 stars anyway because Maria is fantastic. I made a preliminary reservation online but I wasn't totally sold until I walked into to the office and she walked me through everything. She was patient and thorough and I genuinely left happier than I walked in.

Maria she is very nice

I'm a big fan of this PS location. Always clean, have never had issues with the gate access, and Maria, the manager is very helpful whenever we need something.

I’m very happy I picked this storage location. Maria, the property manager always goes above and beyond when addressing any questions or last-minute requests, and she is very diligent when resolving technical issues, or when one is looking into switching storage units. The location is very convenient and central, and the fact that I can park right next to my storage unit is a big plus. The facilities are well kept and clean, customer service is consistent and welcoming, and the prices are way better compared to nearby storage facilities where service is not as good. Thanks so much Maria for the awesome customer experience!

Maria is the best and so accommodating during my storage process. Definitely recommend!

I really would like to Thank Maria for taken time to answer all of my questions.

Friendly staff, convenient location, many lockers are climate controlled. Quick and easy renting process!

I rented a storage unit today. Maria runs this location and she is just on it! Not only is she efficient, but she is very pleasant and a joy to be around. Maria made sure my contract specifications were completed. Also, the facility is clean and safe. I’m a satisfied customer and I highly recommend Public Storage on W. 5th Street.

Maria was absolutely amazing!!! She was very helpful, patient, and kind. She even set us up at the storage unit across the street because her location didn’t have our size.

The BEST Solution for ALL of Your Storage Needs ⭐️⭐️⭐️⭐️⭐️ The customer service scales beyond a 10 out of 10-star rating. Maria, the property manager, goes above and beyond in delivering an extraordinarily great customer experience which is evident through the high quality and maintenance of the location. She consistently executes excellence in everything that she does for her customers, allowing us to feel absolutely confident in choosing Public Storage as our #1 storage provider. Maria, thank you-thank you for all that you have done and continue to do for us. It’s much-much appreciated ❤️🧡💛💚💙💜💖 As a small business, we highly recommend this location for all of your storage needs 📦✨

Above Extraordinary, Top-tier Customer Service ⭐️⭐️⭐️⭐️⭐️ I’ll keep it brief for those who are deciding [promptly] whether to do business at this location: From the cleanliness of the property to the outstanding customer service, absolutely everything at this location has been consistently executed above top standard, completely superior compared to competing storage unit providers and, to even Public Storage’s other locations in the Austin-area. Beyond a 10 out of 10 recommendation. If you’re going to choose Public Storage, then you *must* come to this location. To be honest, I never take the time to write customer reviews no matter how spectacular my experience was, but I don’t know any other way to express my gratitude and thankfulness for the ‘above extraordinary’ customer service I've experienced specifically at this location. I can’t speak highly enough of the property manager, Maria West. Maria presents herself as well-informed, knowledgeable, dependable, and kind-hearted. Despite the numerous quantity of tasks she has to handle, Maria always prioritizes her customers no matter how trivial our requests may be. She’s attentive to every customer’s needs, how we’re feeling, and what goes on in our personal lives. Maria never lets anyone go unnoticed. Continually, I’m greeted with the brightest smile and all of my concerns are handled with the utmost care and attention. When I happen to see Maria on the property, no matter what is taking place, she persistently carries herself with a withstanding light and the highest display of professionalism and graciousness. Her commitment and passion for delivering an extraordinarily well customer experience are inspirationally powerful and admirable. It’s transparent, entirely evident that her efforts and dedication serve an integral role in both the quality and success of this location. Because of Maria, I’m beyond confident in choosing Public Storage to take care of both my personal and business storage needs. Maria, thank you so much for all that you have done and continue to do 💖💖💖

Maria does a great job

Maria was super helpful in finding just the right storage space for my belongs. She was clear and concise in presenting options. This is my 2nd time to store items at this 5th street location. It is managed well and I love that the units are in a climate controlled environment!

The Public Storage on 1321 W. 5th Street, Austin TX is a professionally run business by the manager, Maria. It is always accessible, gates always work, very clean, no leaves on the ground either, well lit and I feel safe. We have two other units at the Bee Caves Rd. location. When we leased the first one Maria was the manager, which is we followed her 5th street location. That being said, in the last year there have been at least 4 managers. Brian was very nice, however in the last year and a half the elevators don’t work. All the managers at this location acknowledge this has been an on going problem, and “they are working on it”. During the past year we didn’t have access to either of our units on Bee Caves, unless a person, manager, was on the property. Why should we pay? Two weeks ago we went to that location and the entry gate was wide open(broken). At any rate, I HOPE YOU USE AUSTIN’S 5th STREET PUBLIC STORAGE AND NOT THE BEE CAVE RD. I’m now going to call the We Care Team. If you read this

This public storage was my storage home for years, and I was sad to leave and say bye to Maria due to life and storage change needs! It’s a convenient location, and I always felt safe and taken care of. Even when the location was broken into, Maria and her team handled the situation promptly and professionally, she was always staying on top of it! Maria was so friendly and helpful in every way, and I was really sad to say bye to her and this location, she really cares and is passionate about her job and making sure your things stay safe. I can’t recommend her and this public storage location enough.

Great help and service from Maria !

The location is absolutely convenient, and the ease of access to your unit is a godsend at times. However what really sets this location apart from the rest is the person that works here. Mary is an absolute godsend. She is the epitome of professionalism and kindness. Regardless of how miniscule the issue is she's always ready and willing to help someone. I hope that every location has someone like her working there. It really sets the bar rather high.

Maria is very nice and she is very helpful whenever I need her!

We've had a storage unit at this location for 2 years now. Maria is one reason we stay. She is super helpful, friendly, and caring. The building we are in is a lot cleaner than I would have expected, given all the moving in and out going on, and I'm pretty sure this is due to Maria's efforts.

Excellent staff. They are so helpful. If it was up to me I would give the lady that took care of my situation, a HUGE raise in salary. Thank goodness for this kind soul. I cannot begin to explain her professional demeanor combined with incredible, world class listening ability.. The absolute best. I hope I can tell her how she made an incredible stressful time in my life, well, uhhh, she helped me handle an incredibly unfortunate situation. She should be commended... . Wax lyrical to highest degree. UPDATE***** 10~24~2022. UPDATE********************** I should have mentioned the name of this nice Lady, many moons ago.... Maria is an Angel... And I can honestly say she should be given a raise and payed vacation for outstanding customer service she provides to folks, such as myself. Unfortunately, these days in Austin TeXas, its Dawg eat dawg, and every man for him/herself, rush~rush~rush, push~push~push, and where ever you geaux and whatever you do, you can bet on one thangfershoe. The price for doing it will undoubtedly be higher than a city skirt....

They take too long to cut locks (3+ weeks). Even if the lock was damaged by the renter it shouldn’t take that long. If it’s going to take that long we shouldn’t have to pay until someone cut the lock because we don’t have access to the unit.

The Public Storage here is great. Maria was so helpful, and every time I come by she is always so friendly. Keep people like her.

I came to this place with the expectation of a storage unit, but I had some directions mixed up and my actual one turned out to be way out of the way for me. Maria was super super helpful in helping look for a good storage unit that was within my budget. Really sweet lady

Cameron was beautiful!

Super seamless process moving in and picking a unit. Maria is super friendly and helpful!

Maria was very magnanimous, and helpful. All of my questions were answered, and felt appreciated.

Maria was so kind and helpful when I lost the keys to my storage unit! I have had storage units at many other facilities but will be staying here because of Maria!

Maria at front desk delivered exceptional service and was very helpful throughout the renting process

Maria was amazing in helping me set up my storage unit and getting things started. So kind and willing to take me through all the steps.

Maria is a godsend. Only reason I'm rating this storage facility 5 stars. She helped accommodate me when the one elevator in my building was down. Wonderful person. Thanks for being so helpful Maria! :)

Maria was super helpful and friendly. Property looks great. I appreciate everything!!