Public Storage Self-Storage Units at 1321 W 5th St, Austin, TX

Great customer service. The onsite manager Maria does an excellent job of helping with anything and everything. Highly recommended!

Breanna was very helpful and nice with helping me with my storage unit today. I had some trouble with trying to set up my account but ms.breana was very professional and helpful.

Maria was amazing! I needed a unit for our marketing materials and she was so helpful and found us the unit we needed!

Maria was a great help!!! Loved this storage unit!!

Breana was very professional and knowledgeable. Overall awesome experience at Public Storage!

Maria at the w six street location is a superstar. I lost my unit keys and was having a bad day, not only did she help me resolve all of my issues with ease but turned my day around. I’m thankful for her good vibes :)

Maria keeps this storage facility ran incredibly well! It’s always clean and I’ve never run into a problem in my time storing here

Maria was fantastic!! She was super helpful and made the process effortless. I will be renting there for a very long time.

Maria at the office is the best. She made the whole process of getting a storage unit very simple and easy. Very warm, friendly and knowledgable about storage unit sizes and capacities. I work for another person who has acquired 3 storage units at this location with Maria's help and they are very spacious units. Perfect for all of our business needs.

Maria, in the office was absolutely pleasant to deal with during a very stressful situation and if she wouldn’t have been there to help me through the process I would’ve lost it! But because of her help and guidance and advice on what size would fit best I was able to get everything in and situated the way that I like! Thank you, Maria!

Maria goes up and beyond her line of duty to make sure everyone is satisfied. Thanks, Maria, for your great customer service

Conveniently located downtown near mopac and a quick drive to I35 this is an ideal Spot. Unlike most storages management, particularly Maria, is easy to contact, work with and always accommodating with or at least listening to reasonable requests. I highly recommend!

This facility is tremendous and Maria does an excellent job. She is extremely helpful and a joy to work with.

This is the best public storage facility I have used. The manager, Maria, is so friendly and super helpful. You do not always get this type of hospitality at storage facilities and it’s really appreciated! I always see Maria and the other employees cleaning and keeping the restrooms and common spaces well kept. We just wanted to leave this note to say thanks and keep up the great work!

This is a great location in the heart of Austin, very well maintained and the property manager Maria is amazing, her customer service and knowledge help me is a lot on choosing the right storage for our needs.

It's an older facility, to be sure, but I'm giving it 5 stars anyway because Maria is fantastic. I made a preliminary reservation online but I wasn't totally sold until I walked into to the office and she walked me through everything. She was patient and thorough and I genuinely left happier than I walked in.

Maria she is very nice

I'm a big fan of this PS location. Always clean, have never had issues with the gate access, and Maria, the manager is very helpful whenever we need something.

I’m very happy I picked this storage location. Maria, the property manager always goes above and beyond when addressing any questions or last-minute requests, and she is very diligent when resolving technical issues, or when one is looking into switching storage units. The location is very convenient and central, and the fact that I can park right next to my storage unit is a big plus. The facilities are well kept and clean, customer service is consistent and welcoming, and the prices are way better compared to nearby storage facilities where service is not as good. Thanks so much Maria for the awesome customer experience!

Maria is the best and so accommodating during my storage process. Definitely recommend!

I really would like to Thank Maria for taken time to answer all of my questions.

Friendly staff, convenient location, many lockers are climate controlled. Quick and easy renting process!

What are the monthly rates and how much is the cost to start a rental today

I rented a storage unit today. Maria runs this location and she is just on it! Not only is she efficient, but she is very pleasant and a joy to be around. Maria made sure my contract specifications were completed. Also, the facility is clean and safe. I’m a satisfied customer and I highly recommend Public Storage on W. 5th Street.

Maria was absolutely amazing!!! She was very helpful, patient, and kind. She even set us up at the storage unit across the street because her location didn’t have our size.

Above Extraordinary, Top-tier Customer Service ⭐️⭐️⭐️⭐️⭐️ I’ll keep it brief for those who are deciding [promptly] whether to do business at this location: From the cleanliness of the property to the outstanding customer service, absolutely everything at this location has been consistently executed above top standard, completely superior compared to competing storage unit providers and, to even Public Storage’s other locations in the Austin-area. Beyond a 10 out of 10 recommendation. If you’re going to choose Public Storage, then you *must* come to this location. To be honest, I never take the time to write customer reviews no matter how spectacular my experience was, but I don’t know any other way to express my gratitude and thankfulness for the ‘above extraordinary’ customer service I've experienced specifically at this location. I can’t speak highly enough of the property manager, Maria West. Maria presents herself as well-informed, knowledgeable, dependable, and kind-hearted. Despite the numerous quantity of tasks she has to handle, Maria always prioritizes her customers no matter how trivial our requests may be. She’s attentive to every customer’s needs, how we’re feeling, and what goes on in our personal lives. Maria never lets anyone go unnoticed. Continually, I’m greeted with the brightest smile and all of my concerns are handled with the utmost care and attention. When I happen to see Maria on the property, no matter what is taking place, she persistently carries herself with a withstanding light and the highest display of professionalism and graciousness. Her commitment and passion for delivering an extraordinarily well customer experience are inspirationally powerful and admirable. It’s transparent, entirely evident that her efforts and dedication serve an integral role in both the quality and success of this location. Because of Maria, I’m beyond confident in choosing Public Storage to take care of both my personal and business storage needs. Maria, thank you so much for all that you have done and continue to do 💖💖💖

The BEST Solution for ALL of Your Storage Needs ⭐️⭐️⭐️⭐️⭐️ The customer service scales beyond a 10 out of 10-star rating. Maria, the property manager, goes above and beyond in delivering an extraordinarily great customer experience which is evident through the high quality and maintenance of the location. She consistently executes excellence in everything that she does for her customers, allowing us to feel absolutely confident in choosing Public Storage as our #1 storage provider. Maria, thank you-thank you for all that you have done and continue to do for us. It’s much-much appreciated ❤️🧡💛💚💙💜💖 As a small business, we highly recommend this location for all of your storage needs 📦✨

Maria does a great job

Maria was super helpful in finding just the right storage space for my belongs. She was clear and concise in presenting options. This is my 2nd time to store items at this 5th street location. It is managed well and I love that the units are in a climate controlled environment!

The Public Storage on 1321 W. 5th Street, Austin TX is a professionally run business by the manager, Maria. It is always accessible, gates always work, very clean, no leaves on the ground either, well lit and I feel safe. We have two other units at the Bee Caves Rd. location. When we leased the first one Maria was the manager, which is we followed her 5th street location. That being said, in the last year there have been at least 4 managers. Brian was very nice, however in the last year and a half the elevators don’t work. All the managers at this location acknowledge this has been an on going problem, and “they are working on it”. During the past year we didn’t have access to either of our units on Bee Caves, unless a person, manager, was on the property. Why should we pay? Two weeks ago we went to that location and the entry gate was wide open(broken). At any rate, I HOPE YOU USE AUSTIN’S 5th STREET PUBLIC STORAGE AND NOT THE BEE CAVE RD. I’m now going to call the We Care Team. If you read this

The location is absolutely convenient, and the ease of access to your unit is a godsend at times. However what really sets this location apart from the rest is the person that works here. Mary is an absolute godsend. She is the epitome of professionalism and kindness. Regardless of how miniscule the issue is she's always ready and willing to help someone. I hope that every location has someone like her working there. It really sets the bar rather high.

Great help and service from Maria !

This public storage was my storage home for years, and I was sad to leave and say bye to Maria due to life and storage change needs! It’s a convenient location, and I always felt safe and taken care of. Even when the location was broken into, Maria and her team handled the situation promptly and professionally, she was always staying on top of it! Maria was so friendly and helpful in every way, and I was really sad to say bye to her and this location, she really cares and is passionate about her job and making sure your things stay safe. I can’t recommend her and this public storage location enough.

Maria is very nice and she is very helpful whenever I need her!

We've had a storage unit at this location for 2 years now. Maria is one reason we stay. She is super helpful, friendly, and caring. The building we are in is a lot cleaner than I would have expected, given all the moving in and out going on, and I'm pretty sure this is due to Maria's efforts.

Excellent staff. They are so helpful. If it was up to me I would give the lady that took care of my situation, a HUGE raise in salary. Thank goodness for this kind soul. I cannot begin to explain her professional demeanor combined with incredible, world class listening ability.. The absolute best. I hope I can tell her how she made an incredible stressful time in my life, well, uhhh, she helped me handle an incredibly unfortunate situation. She should be commended... . Wax lyrical to highest degree. UPDATE***** 10~24~2022. UPDATE********************** I should have mentioned the name of this nice Lady, many moons ago.... Maria is an Angel... And I can honestly say she should be given a raise and payed vacation for outstanding customer service she provides to folks, such as myself. Unfortunately, these days in Austin TeXas, its Dawg eat dawg, and every man for him/herself, rush~rush~rush, push~push~push, and where ever you geaux and whatever you do, you can bet on one thangfershoe. The price for doing it will undoubtedly be higher than a city skirt....

They take too long to cut locks (3+ weeks). Even if the lock was damaged by the renter it shouldn’t take that long. If it’s going to take that long we shouldn’t have to pay until someone cut the lock because we don’t have access to the unit.

The Public Storage here is great. Maria was so helpful, and every time I come by she is always so friendly. Keep people like her.

I came to this place with the expectation of a storage unit, but I had some directions mixed up and my actual one turned out to be way out of the way for me. Maria was super super helpful in helping look for a good storage unit that was within my budget. Really sweet lady

Cameron was beautiful!

Super seamless process moving in and picking a unit. Maria is super friendly and helpful!

Maria was very magnanimous, and helpful. All of my questions were answered, and felt appreciated.

Maria was so kind and helpful when I lost the keys to my storage unit! I have had storage units at many other facilities but will be staying here because of Maria!

Maria at front desk delivered exceptional service and was very helpful throughout the renting process

Maria was amazing in helping me set up my storage unit and getting things started. So kind and willing to take me through all the steps.

Maria is a godsend. Only reason I'm rating this storage facility 5 stars. She helped accommodate me when the one elevator in my building was down. Wonderful person. Thanks for being so helpful Maria! :)

Maria was super helpful and friendly. Property looks great. I appreciate everything!!

This place is managed by crooks. I have filed a police report on this company. On the 15th of November I realized that I had lost the key to my unit. I called, asked someone to cut off the lock. They said that they couldn't do it for three weeks. Two weeks later, I stopped in, asked what day they would be removing the lock. They then told me it would be another 7-10 days more. Today, a week later, still no promise on when they would do this. I had no choice but to start legal procedures against this company. Meanwhile, they are now attempting to extort more money from me by charging late fees and another month's rent. These folks are crooked.

Maria was one of the kindest, resourceful, and professional reps I’ve had the pleasure of dealing with during my time having a unit with public storage. She listened to my concerns and executed the problem right then, I can’t say enough how much of an asset she truly is!

I have use this for my personal items and never once complain. They keep the place safe and easy to access when I need it.

Mary is awesome

Mary has been great every time I’ve come by!

Mary has been the best!

Nice Downtown Location.Paperwork Was a Breeze.Mary the Manager Was a Big Help & Made Our Move In Smoothe.Highly Recommended

Mary was super helpful in letting me check out the unit before committing to ensure it met my requirements! Super smooth experience.

Bought quick pack combo of storage boxes from Sam - helpful and quick/easy if you need a set of boxes for moving

Thanks Mary Great job

Great place and Kim is fabulous. Now, 4 years later, Mary was a great help and very attentive.

Sam is great she explains everything down to the last detail I feel confident in renting she left no room for doubt

Samantha's the best she's very kind and understanding great customer service

Mary was incredibly knowledgeable and professional in helping me through the reservation / E-Rental process. Thank YOU, Mary!

Great friendly service and response!

Mary is always super helpful!

Mary was very professional very helpful great service

Great, great place to store your work stuff is a quiet place to work if you're into that kind of stuff

Samantha had really good customer service I really enjoyed talking to her!

Sam helped me and it couldn’t have been a better experience! made moving a breeze!

Sam is the best! She upgraded our unit for free and was super friendly. She needs a raise.

I experienced great customer service with Mary, facility is clean and well secured.

Mary was the best! She had the most amazing customer service. Very pleased with my experience!

Had the pleasure of meeting Mary the property manager, she was very sweet, she had all the answers I needed to get a quote. She was very transparent with me and made me feel Welcome and heard. She even had top of the like moving supplies on hand!!! Thank you public storage for having such a great property manager (Mary)

My experience with Mary was amazing she was very professional

Mary is very professional and is always helpful! Go to her for storage.

Mary was great to work with she was able to assist me with the perfect size unit for all my belongings. I appreciate the help and will be back with future storage needs. Thanks again Mary!

Mary has excellent customer service skills...great location too!

Mary provided great customer service! Very friendly to my kiddos & I, would recommend this location!

Excellent facility and excellent service from Mary the manager!

Great prices, great customer service. Mary is a superstar employee who had me in a unit in less than 30 mins. She was fantastic and deserves a raise

what is the monthly rent for a 5 x5 storage

Mary provides outstanding customer service!

Luanne, who helped me get set up, it was great. Very efficient, great follow up, and pleasant to deal with. This star rating is for her specifically. As for the storage contract, I do not like that it does not and will not state a specific rate percentage increase maximum that can be expected nor the schedule of such increases. That seems more than a little sketchy to me. 👎🏽

Mary and Daisy are always very helpful every time we use this location which is one or twice a week.

Daisy was very helpful and knowledgable 5 star service !

Thank you to Mary for making our storage rental experience a positive one!

Daisy and Mary have been extremely helpful to me always —they are very professional and efficient!

Be careful with your belongings and lock you choose to put on the unit. I just had my unit broken into this week and all my valuables stolen. The unit had a large padlock which I’ve always used on storage units for the past ten years. I was told my unit was the only unit without a lock upon their routine walks. I live next door and with all of the great reviews thought this place would be secure. I was in 5x7 unit on the third floor of a gated place. The unit was rented for less than two weeks before being burglarized. I asked if there was any video surveillance that could be used to help with the case and was told I can call the police, but that they doubted they would even show up. In the insurance contract, that you are required to purchase, it states that there needs to be visible evidence of burglary to file a claim. My lock was not present at the unit, so it will be tough for me to do anything at this point. Good luck to everyone choosing this location.

Mary was great!!

Love Mary who works at the office. She is amazing and she always has the best customer service when I come in. She is always very helpful, patient, and always kind. I would recommend coming here any day!

Very friendly staff. Highly recommend using this facility. Easy to move a trailer around in there. Very clean as well

The manager, Mary, is wonderful! Always so organized and welcoming. With so many options in a small downtown area, she makes this location special. She always recognizes me! How is that possible? Also, common areas are always super clean.

Mary and Daisy were extremely helpful and I would highly recommend the storage facility to anybody in the downtown area

Mary was very friendly & professional! It was a pleasure meeting & working with Mary! She made renting a storage space extremely easy!

Mary was very patient, professional & friendly! She made renting a storage space so easy!

mary was good help

Mary was very helpful with our move today!

Had a great experience getting set up with Sales Rep. Mary. She provided outstanding customer service and was very knowledgeable about the system. Great personality and went above ensuring all information was explained and understood. Excellent representative of this business!

Best location! Mary rocked and will help you find the best storage unit available. PS# we do it better#

Just moved in and love so far. Mary was most helpful, knowledgeable, friendly

Mary the property manager was incredibly helpful. The check- in process was fast and easy with Mary and she helped me with all my questions. This Public Storage is really great! Thank you Mary for all your help!

Mary was very helpful and knowledgeable. She smiled the whole time and was very courteous

I chose this public storage facility for the convenient location and affordable pricing, but Mary and Daisy's excellent customer service confirmed the choice I made was the right one. Thank you ladies, awesome job.

Daisy and Mary are the best...go to them for storage.

Mary has been really helpful in guiding me through the stuff. I was in and out in 10 minutes!! Great place to store stuff!!

Mary and Daisy rock! They were super helpful!

Extremely basic. No bathroom, water fountain, vending machine or customer seating. Do not make mistake of sitting in golf cart.

The management staff was very nice .. Mary and Daisy were awesome !! I'm glad to be renting here. Rudy Ramirez

Had a great experience with this Public Storage location! Mary and Daisy were extremely helpful and made the whole process smooth and stress-free. Would recommend!

Daisy and Mary have bees very professional and helpful as I relocate to Austin. Thanks for the help!

Daisy and Mary are the best!

Daisy and Mary went above and beyond. Go to them if u need storage.

Best storage place....Daisy and Mary have the best customer service...

Mary and Daisy are awesome. I love renting here!

Mary is amazing!

Quick and pleasant experience dropping off my stuff there. Good prices as well. Thanks Mary!

Daisy and Mary were so helpful and accommodating to my needs. With all the options in Austin, I am glad I picked this location!

Mary is the best for customer service. I’ve had storage unit for three years and she always is helpful and informative.!

Mary was extraordinarily helpful, especially considering the unit we reserved was in a bldg with a broken elevator. She kept me up to date and offered a great compromise solution. Thank you!

Mary did a great job, which is why we decided to rent again! Keep up the awesome work.

Cost to much

I have had multiple units here as off-site storage for construction projects over the last couple of years. This storage facility has been very convenient and easy to get in and out of even when towing a trailer. To top it off Mary has gone above and beyond and made this customers experience a great one!!

Mary was great and very helpful

Mary always helps us out!

Mary was awsome with answering all my questions it made me fell more comfortable about the moving processes well be back to rent for thanks Mary

Mary was great help to me when i was looking for a storge unit

I was hesitant on public storage initally but after speaking with Mary at this location i will now recommend PS for all my moving and storage needs. She answered all my annoying questions and patiently gave me more than enough information to make a solid decision about the services and merchandise offered by PS.

I want to thank Mary that day for all her assistance and help moving our things down from our original area when the elevator broke. She was such a breath of fresh air. She placed a smile on my heart that day when it was needed the most. Hugs with love to Mary for being super awesome.

Mary was awesome!! Great storage

Mary at the storage is a great help awesome place

I rented a unit today and Mary was very helpful and made so easy for me and explained everything so clear and so glad I came to this storage space

Best part of my otherwise stressful move! Mary is not only a pro, but she's someone you'd WANT to have overseeing the property that holds your family's most sentimental mementos. I have always bought or leased extra space in a house just to have a 'home' for my family heirlooms. With my final 'downsizing,' (last kid off to college) I decided to entrust these boxes to Public Storage on 5th Street. I'm on the third floor, and it really doesn't matter. What an EASY process. EASY move in. Feel so confident in my choice!

Mary is amazing! She is attentive and so helpful when it came to assisting me with what to do with my mother's storage unit. I am really grateful she was there. The facility is clean and well-managed and I feel that my mother's belongings are secure there.

Mary is awesome! Great customer service, very friendly and helpful. I definitely recommend this location! Also daisy is really nice and they care about their customers!

Wonderful, clean facility. Kind employees. Highly recommend.

Mary and Daisy are the best! They care about customer service and always keep the facility nice & clean :)

Mary is amazing. She exceeded my expectation and provided me with the best customer experience I've ever encountered in my life. If you need to storage rental in the area I highly recommend visiting Mary at this specific Public Storage.

Great customer service. Mary and Daisy were fantastic. Very personable and courteous.

Mary and Daisy were so helpful and made clearing out a storage unit much easier. They even gave me a water to cool off from the heat. Much appreciated, ladies.

Mary at Public Storage, 1321 W. 5th Street, Austin, Texas, is consistently helpful, professional, and courteous. My wife Sandra and I have greatly appreciated Mary's assistance over many years with this company.

This place is not ‘fancy’ like some newly built storage facility, it’s a bit dated, but rest assured, it’s clean, tidy and managed so well. When I was moving from another state to Austin, I shopped and called around storages here in Austin, i also called other Public Storage locations in the city, but the reason I picked this location is the AWESOME customer service experience with Mary. She is cordial, responsive and very helpful. Thank you Mary, you make this location a positive experience.

Great friendly staff and very simple experience getting everything done. Mary and Daisy were awesome!

Mary was awesome! She helped us get a great unit and made the experience fast and easy. The location is perfect and so convenient downtown

Mary was awesome! Helped get the unit right for our needs. Thanks again.

Mary helped me set up a temporary storage unit that our office is using for the next few months. She was efficient through the paperwork process and very friendly. She also helped me with something else we needed for our another unit our company has at this site. Would highly recommend this facility!

Mary is the best ever!🙂

Thank you for the help Mary! Very professional and helpful. Mary, I appreciate how you explained the different level of insurance and showed around the grounds. We did end up selecting a larger unit in order to fit all of our stuff and without your help we would have made a mistake. Mary has done an excellent job and I really appreciate all of her help!

Mary was phenomenal! Made this entire process so simple. Thank you!

Michelle was very helpful!

Excellent customer service! Thanks Mary!

Mary was so helpful in assisting me select the type of unit I need and explaining all necessary procedures.

Mary made this move in very easy and painless. Great follow up on availability and pricing. Awesome!

Mary is a great manager! Highly recommend!

Mary has always been helpful and friendly every time I've needed something and she keeps the place pristine. Highly recommend working with Mary.

A friend had all of their valuable possessions stolen from this location. He said: "We have paid $250 a month for 4 years to have our lives wrecked and our possessions end up in pawn shops and trash cans." And he adds: "Security is pretty much non-existent - there is no video inside the building. There are no patrols or checks. The police say this is a common tactic for employees to steal from the customers.

We moved to Singapore 4 years ago and chose this place to store our family possessions that we couldn't take with us. Among these things were things like pictures, writings and poems, the ashes of our pets, sports memorabilia and our wedding album - items that are non-replaceable. This week my wife returned to Texas and went to our storage to remove a few things. She found a new lock on the unit. She had the lock removed to find that our storage unit had been burglarized. Almost everything had been removed - including the non-replaceables. We have paid $250 a month for 4 years to have our lives wrecked and our possessions end up in pawn shops and trash cans. The insurance company denied any claim (maximum value is $3000 in case you are interested) because this was not considered "forced entry." Cutting off our lock, stealing our stuff and then replacing our lock doesn't qualify as "forced." Destroying the memories of our lives is no big deal... Security is pretty much non-existent - there is no video inside the building. There are no patrols or checks. The police say this is a common tactic for employees to steal from the customers. This company doesn't care about its customers, their possessions or their lives. I would avoid any dealings with them. If you need to store your things look elsewhere, somewhere that takes security and their customers seriously.

Mary was amazing. She made the process easy and clear.

The manager here, Mary, is super helpful, friendly, and on point. She helped walk us through two move-ins and a unit transfer without a hitch and made business a lot less stressful for me. Great service, friendly faces. Highly recommend.

Mary very professional and Daisy also helpful. Go here asap. Very convenient to dntn.

Great location, reasonable prices, good variety of units. Huge thanks to Mary for making this such an easy, pleasant experience!

This public storage property is the best in Austin! Mary is insanely helpful, knowledgeable, and can handle any questions, or concerns you may have.?Definitely use this public storage company before any other!

Mary es muy cordial y trabajadora.

Kia was very helpful, attentively listen ,and answered all my questions

Mary was awesome! I was on a very short notice of needing a space and the location was perfect! It was the last one she had available and when I called was more than happy to hold it for me so I had time to get there. Even set up an appointment time for me to meet so there’s no rush and I could ask any questions if needed. Superior customer service and the epítome of being a great leader! Thanks again Mary!

The employees are super nice and accommodating. I have been renting a space for a couple of years and I like the place!

Mary was very helpful!

I've stored at many facilities before. This one is pretty standard. Got a good price here than I could find at other companies downtown. I'll say the bathroom here is easy to access and shockingly clean. Mary, the manager, was extremely helpful in getting me through the paperwork and making sure I got the price/unit I had seen online. No run-around. Knew her stuff.

Daisy was very helpful! The process was painless and simple. Thanks for your help!

I just opened a unit at 5th St in Downtown Austin 25926. Had previous experience with Extra Space Storage and must say Public Storage is hands down the best service and price. The unit is so clean, the lights really make it easy to work after dark. It is very safe and clean. Mary rented me the unit and she was exceptional. I dropped my keys in the parking lot and through they we gone. I called Public Storage to ask how to open a unit when the keys were lost. Luanne answered and the phone and told me she found them and had them in the lost and found. Luanne saved me hours of trouble and is just so kind and the service makes it feel like a family owned business. Thank you Mary and Luanne. You both are awesome!

I moved far north several years ago to Uncle Bob's (now LifeStorage) due to price, but their prices have gone up, and I was broken into leading to identity theft. This Public Storage unit is slightly bigger, inside and conditioned and only $20 more per month. Since the first month is free, it will cost me no more for the first six months. Luanne, who was the person on site when I checked in, was super helpful and nice. Glad to be back in central Austin and a price I can afford.

Mary was incredible! She found the perfect unit for me and I was in and out inside of 30 minutes!

Mary did a great job thanks

Mary was exceptionally helpful. She was cool, polite, and accomadating

Meh

Mary was very helpful this morning and very informative with my storage. This place is great, neat, and organized. Thanks.

Mary is the best always so helpful ❤

Returning to Austin from the Dallas area and this is the first time renting a storage space of any kind. Kim (Property Manager) was very informative in assuring that I knew everything from gate codes to where my unit was at. I was in and out within a few minutes. I would most certainly recommend this property to my friends and family.

Mary the Manager is One Fine Lady. She is Very Helpful & Actually Listens to Your Storage Needs

Mary at Public Storage has been incredibly helpful - she has helped with all aspects of complicated deliveries, multiple units, and coordination in between. The professionalism has been exceptional. The location is perfect - very centrally located - and the prices are very reasonable

If my balance was due by the 6th was is the current balance after the 6th

Mary contacted me via phone as an introduction and Leticia was very friendly and efficient when on site.

Mary was very helpful walking me around to each unit and reviewing the contract with me. She pointed out the essentials I needed to know before signing. Thanks Mary!

I love Mary. She is the best. Her service is professional, courteous, and always stellar.

The Property Manager was friendly, helpful and knowledgeable. She was quick to show my what I needed and get me all signed up. The location is super convenient for us and the price was unbeatable!

Best for the Price! And Mary is super Honest.

What are the monthly rates for a 10x10' unit?

Mary was excellent and very knowledgeable

Great service, and clean facility!

Mary was awesome! Very professional and helpful!

Mary was absolutely awesome. Service was great

Mary went above and beyond with her customer service. She took extra time to make sure my move was easy and quick, and even provided great customer service to my movers. Kim also helped out when I moved in and made sure I was all taken care of due. Would absolutely recommend this storage unit to anyone looking for a safe, secure, and friendly place to store their possessions.

What makes this place awesome is Mary. Her customer service skills are top notch. She’s helpful, works quickly and makes herself available for any questions we have. The facility is always clean and tidy. Great rates and good location - we have an office in the city and this stores our extras just fine. Thanks Mary - if it weren’t for you, we would’ve probably gone to another spot.

Mary, the property manager here, was fabulous and quite helpful! She was so great!

Great location, great lighting, great inside temperature.

Kim was so helpful and pleasant! Thanks for the nice introduction to PS and for showing us around.

Mary and Nicole are very helpful and knowledgeable . Great customer service, definitely recommend!

What your largest climate controlled spaces 10x10, 10x12 etc. and up and the rates on those spaces? Thank you, Chris

Love this storage! First off, the location is great and close to downtown but more importantly the staff is amazing. They have been extremely helpful, they will call me with updates regarding shipments, and notify me of any upcoming changes. Furthermore, they are always asking if they help or if I need anything specifically. Both Mary and Kim are amazing and just pure awesome! Shout out to KIM - She is a gem and an extremely valuable employee!

The location is prime! I rented a space today from Kim and she went above and beyond to accommodate me. We looked at the space and I had to dash back to my office before I could complete the paperwork and she stayed beyond closing hours for me to run back and complete the process.

Awesome! :) Mary was super friendly & extremely helpful! I really appreciate her & Public Storage! Thank you!

I rented 1 of their 5 by 5 indoor units yesterday. Mary, the property manager, did an excellent job taking care of the process promptly....letting me know what was needed right away, taking care of the necessary forms, showing me the unit and getting me settled in. The prices are good, the space is more than enough, and the facility is clean.

The manager Kim goes above and beyond the call of duty. We have had a storage place here for many years, and employees like Kim have kept us there. The buildings are well kept and clean, the office is organized and stocks everything you need for packing and storage. Bravo!

Kim and Mary were fantastic. I have rented with public storage for 20 years and my experience with them at this location has been the best.

The staff at this facility are very helpful and accommodating! I couldn't ask for a better storage unit.

Just like the others

Mary and Kim manage a very clean, well-run facility with excellent customer service.

Mary was very helpful and made the process very quick, simple and actually enjoyable. The location is terrific and super clean.

Mary provided outstanding service. She is courteous, pleasant, professional and very welcoming.....

Perfect location and amazing staff! Mary was so helpful and knowledgeable, plus the price is actually good for the location. We're moving into The Pressler in February, so it's perfect for us.

Mary did a fantastic job, outstanding customer service. We had a last minute move in the rain and Mary was very accommodating. I wish her level of professionalism was mimicked in other storage space organizations.

Mary is the BEST!!! She is very customer friendly and accommodating to the customer. It’s great to do business with someone like her. It’s like night and day between the great attitude from Mary vs. the person at the other location facing 6th St. I highly recommend this location because of Mary.

Mary has great outstanding customer service 😀😀😀😀😀😀😀😀😀😀😀

Mary was so helpful and friendly. Wonderful customer service.

Mary was very helpful and friendly.

Mary the manager was fabulous. Very good customer service...thanks!

The customer service was extraordinary due to ms.Kim and Mary attractive personalities and professionalism!!!!!!!!!!!!

I had a great experience working with Mary! She is kind, knowledgeable, and helpful. Very pleasant to work with and I didnt feel like I was being pushed or rushed. I have already told others about renting from this location and working with her and will continue to!

I rented a storage unit at this Public Storage with the $1 promotion! At first I was thinking there's no way I could rent a unit for $1 after my roommate telling me she got one for over $200- but it was true! I truly was able to rent this unit for $1 for a month! And it was a pretty large unit too. I spent a total of $60 (admin fee, bought a lock, and insurance) which is EXTREMELY cheap. You'd have to pay all these fees plus base rent any where else. The unit: Very large, clean, no bugs/mold, air conditioned, and well lit. My boyfriend and I moved out of our apartments and had no where to put all our furniture and mattresses so we stored them here for a month. We didnt really wrap our mattresses or boxes well, so I was kind of worried something would happen to them while being stored away for a month, but to my surprise they were fine and in the same condition they were in when we stored them! No bugs, no mold, no humidity. This unit was great and I would definatley rent here again. On my date to check out I came after office hours but Kim was still there and happy to help me check out even though the office was closed! Very kind of her and much appreciated. This business doesn't seem like they're trying to squeeze every dollar out of you and are very kind and helpful! When I bought rope to tie up my mattress Kim offered me some scissors to borrow which I didn't even think of needing! Great place definitely recommend ! Good for college students too ( I am one myself (-: )

Mary is the best she's a live saver

This place is incredible! My move-in got delayed this morning till Friday, so I was scrambling for somewhere to keep my stuff, and they took my reservation this morning at 9am!! On the busiest move in day of the year! Now I'm fully moved in by 1pm! AND IT WAS ONLY A DOLLAR FOR THE FIRST MONTH. A SINGLE DOLLAR. Unreal, so lucky, great place, and awesome service. Mary was super duper helpful and she was great at explaining absolutely everything.. I didn't even have any questions at the end because she said it all! Very kind and a pleasure to work with. On the most hellish move day of the year, public storage was my guardian angel and really saved my life this time.

Public Storage was so awesome. They made everything so quick and easy, would definitely suggest storing your stuff here if you need it. The manager, Mary, was the best! Great location too.

Great service. Thanks Mary for staying later to complete our transaction.

This was my first time renting a storage unit and I was a little intimidated, but their website makes it easy to get an idea of what size space you need. On top of that, when I went in in-person to pay and get my keys, etc., Mary helped me. She is the consummate professional, and made everything very clear, answering my questions and getting me set up. Managing my account online and being able to call with any questions made this move a much less stressful experience!

Kareem helped me find exactly what I needed for storage space and both Kareem and Mary were sweet and courteous.

I had the best experience with public storage I specially appreciate Kim and Mary and everything they did to ensure that I got the exact type of unit that was needed I recommend this location to everyone in Austin

Update May 31, 2017 - Mary and Kim were very helpful and supportive in my move-out process. Although I do not need my great 10 x 15 ft space at this time, I would not hesitate to return to this convenient location and work with these professional ladies again. Thank you for providing safe, clean, and easily accessed storage! Mary showed me an available climate controlled storage unit which met my needs very well. She guided me through the process as I am a first-time storage space renter. The location is convenient, clean, easy-to-acess, and I feel safe while entering and leaving my storage unit. Mary answered all my questions and was helpful and professional during the rental process.

Obtaining a storage unit at this location was very easy. This location is very well maintained and easy in/out. Mary in the front office made it happen!

Thank you Mary and Kim!! It's been such a great experience renting here, and they make it easy and pleasant whenever I have questions or concerns. The place is spotless, and I would definitely recommend it to everyone! :)

The person in charge at the time helped us a lot

Brittany and Alison offer great service every time I visit this property, great location, it's always clean and fresh

Easy access to park, deliver storage, and location is the best for indoor or outside storage units. Kareem helped us promptly to obtain the exact sized unit that we needed. Great prices and did I say the very best unit.

Mary was so helpful with my recent move. Great customer service. Would definitely recommend!

Great location and service. Mary is very friendly and very accommodating. Thumbs up!

My experience here was fantastic. Becca was so friendly and helpful. I can't say enough about how easy the process was here.

Ask for Becca. She walked me through property twice, made sure I got deals not advertised and did it all with a smile. Sign up now cause I have told my neighbors and they are ready to sign on.

Today I rented my first storage unit ever and the service was excellent!! Big thanks to Mary for providing five star service and clear understandable information for me!! THANK YOU MARY!!😉

Nice location near downtown. Mary and Kim great help!

Mary was a great help, she helped me handle my storage flawlessly!

Fantastic location and Mary was a complete professional. Very satisfied customer here!

Mary is awesome, helpful, quick and reliable! Great place. Safe place

Kim was awesome found the right size unit for me. Very helpful with my needs to protect my items. Great location. Explains things throughly. Such a sweetheart. I recommend anyone doing business here.

I had such a great experience at this location! Needed it only for one month while I was between apartments. Mary and Kim were incredibly helpful throughout. A perfect option for college students on a budget. 🙂👍🏽

Mary was amazing and made my entire experience so much more enjoyable...she's the best!

Mary was really helpful

Mary is such a joy to rent with. She always has a clean facility and a friendly attitude when ever you walk in the door eve. If it's two minutes before closing! She is great.

Kim took good care of me and gave many suggestions that got me into the right unit as comfortably as possible. She continues to assist after my move in. This location's pricey, but super-convenient to those who place a value being near downtown.

Rented a storage unit with my roommate at this location Mary helped us out she was really alsome

Mary has very good customer service

Went in to ask about box's an a lady name Mary help me out .she was great well be back for sure!!!!

This is the best storage facility. It is easy to get in, very clean and Meranda was extremely helpful even opening early to accommodate us.

I had a Great experience when renting from Mary at Public Storage on 5th street. She was extremely helpful and polite. Thanks for helping me out. I plan refer everyone I know that needs a unit to your property.

I rented climate controlled storage here for over a year. They keep the place clean and secure. I never had any problems. Thank you to Mary and her boss for taking care of me.

Safe effective efficient be prepared to pay for a lock or bring your own so you dont have am extra fee.

Greg was very helpful!

I have been impressed with the professionalism at this Public Storage location. Shone has been extremely helpful - great customer service!

The property is very clean and the new property manager is great

Miranda was amazing and very helpful. Made my experience very easy.

I usually never write reviews. I figured I would do one for Carrie. I needed a unit and some supplies for moving. Came in and spoke with Carrie, it's like she already knew everything I needed. I was pretty much lost, didn't know what size unit I would need, or what moving supplies. I stumbled in to the right store. She pointed out what supplies I would need, and good deals for me. She's really going to make this move easier. Thanks Carrie.

Carrie is great. My wife and i have stored with her and had to come in and grab boxes this time. i never write these reviews... She is always helpful and kind. When i need a unit or stuff from inside the store. i will always make my way back here

After a bad experience last year with storing my daughters things we looked at other options. Thankfully we were referred here. Carrie made us feel welcome from the get go. Not only did we find out my daughter needed to have a smaller space but we were also able to get what we needed. This place is secure and well lit also. Which after last year was a concern. Thanks again Carrie!

Since Public Storage purchased this location, things have been much better maintained. I rent three units and have no complaints. Public Storage should utilize Carrie as an exemplar of how to behave towards its customers.

This place is amazing! After going through a really stressful move and getting a unit sold out from underneath me after I confirmed my reservations at AAA Storage on S Lamar (I don't mind calling them out), Aaliyah was very reassuring that everything was going to be fine! Her and her coworker (sorry, I didn't get your name!) were very helpful in choosing some items to ensure the integrity of my items. Aaliyah is a secret IKEA product expert too so she can tell you if your things will fit or not! 😊 The storage unit is climate controlled, well lit, easily accessible and very convenient! They even have free carts with wheels that you can load up all your stuff on so you can get more done in less time! I can't say enough good things about this place! Warm, friendly, confident and clean! You may pay more, but this is one of those cases where you get what you pay for! Don't go anywhere else! Thanks Aaliyah for your awesome customer service in a really stressful time!

Came into public store sponk with aaliyah and was very very helpful and make my day abetter day , shes a great worker and i thank her a million, thanks.

Carrie and Aaliyah are extremely friendly, professional, and easy to work with. What a positive experience.

The lady helping me, by the name of Carrie, could not have been more helpful, courteous and competent. She made me feel at ease and showed me patiently how everything worked and had me work the locks, gates and codes while she stood by my side, the first time. The place was spotless, and appears to get exterminated regularly. I had opted for a climate controlled unit and it felt nice and cool inside the unit. I have been very pleased.

I have been storing at this location for awhile. Carrie is always friendly and helpful. Recently I lost my father and needed more room. Carrie was able to find me what I needed and a very stressful situation became easier.

Kareema was a great help. Everything at the office was done quickly and efficiently and she was very helpful at facilitating my move in the storage unit.

I come to Austin to visit family frequently. We always pay are bill here with Carrie. We have been thinking of moving to the Austin area to be closer to my wifes family. Theyre getting up there in age. Its nice to know we have a storage facility we are comfortable with for when we make the leap. Thanks Carrie...and Public Storage for being easy

This is the second time I've rented a storage space at the 5th Street location. Carrie is great - she is very professional and friendly. She also makes the check-in and check-out processes (dreaded paperwork!) as streamlined as possible. I would definitely recommend this location to friends and family.

Very happy. Would use again!

Carrie give us a tremendous support with all the information and our reservation an easy task! Thru doing business by Carrie, my wife and me we agreed that went in public storage was the right decision. Thanks Carrie!

Clean property. Very efficient and nice to work with.

Carrie was helpful and the place was OK, a little pricey though. However I felt forced into writing this review as they are practically looking over my shoulder as I write this review which i feel they must have done to others giving a false impression of this place.

Adam was super helpful. Found me a great unit at the hardest time to find one.

Carrie was awesome to work with!!!!! The storage was exactly what we needed, good prices and it was conditioned! All of my apprehension, of moving my daughter with her belongings to an unfamiliar city, was gone! Thank you so much Public Storage!!! I will not hesitate to use you again in the future!!!

Carrie was awesome in helping me pick a proper size storage unit and selecting the moving supplies I needed. I highly recommend this location!

Customer service was awesome. Carrie was very attentive and extremely helpful with helping pick the proper storage unit. I would highly recommend!

Carrie was very helpful!

Great customer service! Carrie is absolutely attentive and helpful. Highly recommend!

Carrie was awesome! The whole experience was quick and easy. I would definitely recommend

Needing storage space for summer. Carrie informed me of pricing and what size I would need to start storing my dorm room. She even was polite to my mom when she called. She helped me pick out packing supplies and showed me the best way to pack my gear. Overall my experience has been great. I will be gettin my space from Carrie and my essential packing supplies.

I went into this store yesterday with no clue what I needed for my daughter, but by the time we left we had all the information we needed about size and she will be moving in next week. Carrie was extremely helpful and even though I thought we needed a smaller storage she got us on the right track! Thank you Carrie for being so kind and answering everything!! I would make sure all UT parents check out this great spot!!!

Carrie is very helpful, and very competent. She gets 5 stars. She answers telephone calls, and is easily available to meet to discuss issues.

They gave me the right size storage when I needed it at a very affordable (by Austin standards) rate. They were helpful in picking out the site, with the payments and paperwork, and by notifying me of how to get a refund when I no longer needed storage. I recommend them to anyone who needs storage near West or Downtown Austin.

Thank you Carrie for making the experience smooth, quick, and painless! All my questions were answered, and the block looks great!

Went in to look into renting a unit and was very pleased to find that Carrie was so very helpful and courteous. She was knowledgeable and was ready to answer to my questions. I can certainly say I'll be pleased with my decision to store my belongings here.

Came in Carrie was very helpful and very polite and answered all my question I would recommend anyone to rent from here!