Public Storage Self-Storage Units at 1033 E 41st St, Austin, TX

07/2024 Ken is so helpful and friendly, his attitude and resourcefulness is a shining example of what good service is all about. (3 years ago-original review) There was an immediate improvement in customer service when their new Manager David appeared at the 41st Street location a couple of days ago. There were a couple of bad apples there previously (not all). I went to the office to complete a second storage room contract and my expectations were low, but I was pleasantly surprised by David's attention to detail and his penchant for making things easier for the customer. He let me know of ALL my options and re-sent an email to me without my asking (or knowing that it would be helpful). He is just someone who seems to go out of his way for the customer's satisfaction.

Front desk staff terrific helping us get moved in

Outstanding customer service!!! Mr. KEN

Cameron B. was so helpful and very understanding. He has the kindest soul. thank you Public Storage for hiring this angel.

Ken is awesome! He is so kind and runs this place so efficiently and is always there to help!

Ken was so helpful showing me my unit, and so nice and friendly! Made me feel very welcome and went above and beyond

Keith and ely was the best at helping get a storage space and he helped me make a Online account

Keith and Ely were super helpful!

I was helped By Ken through the phone, he made it work fast and easy..

Ken is THE best; his service and manner are high caliber.

Ken and Nick were Beyond Excellent!!!! Five star employees. Thank you'll soooo much!

Ken was very helpful and informative. Although I had issues with logging in, Ken was able to direct me to accessing my account. He’s tried to assist everyone that came in; even after his time to be off. When things got really busy, Ken was still professional with a good attitude. I’ve used Public Storage on numerous occasions and I have been above satisfied with their service. Kudos to Ken!

Ken was great and this location is lucky to have him. There were a lot of people coming still when I came towards closing of office time but Ken made sure everything was seen and taken care of even though it was past his closing time. If it weren’t for his assistance and help I would be lost.

Awesome Harlee and Keith.

Harley was awesome.

Never anyone around to help and calling doesn’t help since there’s no one at the phone. Will no be giving my business to these guys.

Property not maintained, I came to move my stuff and both elevators are broken.

Awesome deals

They will bait you with lower than competitors prices online but will quickly raise your monthly bill to 3x more expensive than any other competitor. I’m less than a yr they raised our unit from $90 to 290$. When asked how to know what to expect with pricing, all they kept repeating was “you are subject to price increases”. Every time I come to this location, no workers are in office and the carts are all chained up. How the heck is anyone supposed to move when they can’t even get access to a cart. Never anyone around to help and calling doesn’t help since there’s no one at the phone.

Keith and kathryn are a professional person, and he knows his job.

Excellent and friendly service. Keith went the extra mile to help us with everything we needed. 100% recommend

Keith is exceedingly helpful and friendly. The location is easy to get to. The app on my phone is easy to use, but their website doesn't allow me to log in from my home computer or my work computer. I tried resetting my password and using the chatbot to request assistance, but no one could diagnose the problem. Fortunately, I can use their app on my phone to enter my credit card info and get access to my storage unit.

Keith was awesome 5 star times a thousand

DO NOT RENT FROM PUBLIC STORAGE!!!! They gave me 20 minutes to get my things and told me I'd be arrested if I set foot on the property. The three workers inside the office saw what was in my storage unit and did everything they could to push me out of it so I would have no choice to leave my things. They ambushed me the Friday before my next rent payment was due so they could get my things. THIS IS NOT THE FIRST TIME THAT A PUBLIC STORAGE EMPLOYEE HAS DONE THIS. Search for public storage inside thieves or just public storage in general and you'll see all kinds of things they do to people who have good things. I lost my entire life on April 29, 2022 and paid them thousands of dollars to store a lifetime of items. I will not stop reviewing or talking people out of renting from them. And I plan to do whatever I can to KILL their stock, starting with the $4.00 dividends they are paying out right now. They messed with the wrong lady....

Mya and Keith were a great help and had superb customer service.I would recommend this specific storage to anyone needing a place to put their personal belongings.

This location has provided my family & I excellent service. Keith & Mya we’re extremely helpful as well.

I don't normally do this but I had to take a Moment to give this review about How friendly and helpful your new employee Mya and Keith were. Every question I had they answered and gave me suggestions that made better sense then the ones I had. Please make sure you keep them both and hire staff just like them. The World is already cruel and coming across them both made my day in such a special way they couldn't even imagine. Mya always had a smile on her face.

This location is the best received Great service from Keith and Mya they took care of me in no time and things went really smooth

I like this location. Keith and Mya was a big help!!

Great experience. What a great facility! Keith was incredibly helpful and provided excellent service.

Easily accessible and close to UT. What really made the experience great was Keith, kindest and most thoughtful service I’ve received. I won’t store anywhere else in Austin. Truly 5 star. The app makes it easy to access during all hours even if the app itself is a little slow. Great though to have the ability to get your things.

Keith was super helpful!

Kieth hooked me up.

Keith was awesome!

Keith is awsomme

Keith is awesome!

The staff.there are awesome

Keith is awesome. Very knowledgeable and professional. Great experience

Keith is just a wonderful person to work with at Public storage at 41st. Thank you

Keith is awesome!! :-))

This public storage facility is always clean, and Keith is very responsive!

This place is perfect and Keith was a HUGE help. Made the process fast and efficient. 100% recommend.

Great location, great staff, great experience! I don't usually leave reviews, BUT I do have to thank Arlene. I called with a lot of questions and you had all the answers: clear, short, and to the point. Thank you for all your time and all your help. You were super patient and knowledgeable.

Great facility and easy access from the highway. I booked everything online and the process was easy and seamless, everything was prepped and ready to go when I got here for the first time. The units are clean and secure, very easy access to the doors and elevators make moving in and out a breeze. Most of the times I’ve come to move stuff in Keith has been in the office, always waves and smiles and is very friendly and helpful with anything I’ve needed. Can’t recommend enough!

This is my first experience storing belongings at a Public Storage and it’s been really smooth. Arlene was so helpful on the day of our move-in and Keith was great also in setting up our reservation over the phone. Clean, easy access, and we trust our things are safe here.

It has been awhile since I needed to use a storage unit and I selected this unit based on its close proximity. What makes this place so great is Keith. Keith made the rental process easy and answered all my questions. Later when I was traveling I needed help securing my unit and once again Keith was there. This guy should be teaching seminars on how to provide exceptional customer service. If Keith's sup is reading this, pay him well and never let him go. Keith is the face of this business and he is doing an outstanding job of representing.