Public Storage Self-Storage Units at 1033 E 41st St, Austin, TX
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Self-Storage Near Austin
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Hancock Storage Units Near I-35
Hancock Public Storage offers cheap self storage and friendly customer service right off of Interstate 35 just north of downtown Austin.
Roughly three miles north of downtown and less than two miles from the University of Texas-Austin, it's also a great storage spot for folks in nearby Hyde Park, Mueller and Cherrywood to find a little bit, or a lot, of extra storage space for the office or the home.
Grab a 5x5 storage unit to stash a set of golf clubs for frequent trips to nearby Hancock Golf Course or keep helmets, pads and skateboards all together for trips to the skate park at Patterson Neighborhood Park.
Recognized as one of Texas' most bike-friendly communities, a 10x10 storage unit can easily store multiple bikes, not to mention hiking gear, camping gear and other outdoor items.
Families living around Lee Elementary School that are looking to store some spare bedroom furniture, an extra refrigerator or deep freezer, or an old patio furniture set will find plenty of space inside a 10x20 storage unit.
All of the rental options at this facility are indoor storage units and climate controlled storage units.
Inside the rental office, open 7 days a week, customers can also purchase moving boxes, furniture covers, pads, bubble wrap and other assorted packing supplies.
Public Storage, adjacent to Hancock Center, is the answer whenever it's time to find some extra storage space at affordable rates.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 360)
Keith and kathryn are a professional person, and he knows his job.
Keith is exceedingly helpful and friendly. The location is easy to get to. The app on my phone is easy to use, but their website doesn't allow me to log in from my home computer or my work computer. I tried resetting my password and using the chatbot to request assistance, but no one could diagnose the problem. Fortunately, I can use their app on my phone to enter my credit card info and get access to my storage unit.
Excellent and friendly service. Keith went the extra mile to help us with everything we needed. 100% recommend
Keith was awesome 5 star times a thousand
DO NOT RENT FROM PUBLIC STORAGE!!!! They gave me 20 minutes to get my things and told me I'd be arrested if I set foot on the property. The three workers inside the office saw what was in my storage unit and did everything they could to push me out of it so I would have no choice to leave my things. They ambushed me the Friday before my next rent payment was due so they could get my things. THIS IS NOT THE FIRST TIME THAT A PUBLIC STORAGE EMPLOYEE HAS DONE THIS. Search for public storage inside thieves or just public storage in general and you'll see all kinds of things they do to people who have good things. I lost my entire life on April 29, 2022 and paid them thousands of dollars to store a lifetime of items. I will not stop reviewing or talking people out of renting from them. And I plan to do whatever I can to KILL their stock, starting with the $4.00 dividends they are paying out right now. They messed with the wrong lady....
Mya and Keith were a great help and had superb customer service.I would recommend this specific storage to anyone needing a place to put their personal belongings.
This location is the best received Great service from Keith and Mya they took care of me in no time and things went really smooth
I like this location. Keith and Mya was a big help!!
I don't normally do this but I had to take a Moment to give this review about How friendly and helpful your new employee Mya and Keith were. Every question I had they answered and gave me suggestions that made better sense then the ones I had. Please make sure you keep them both and hire staff just like them. The World is already cruel and coming across them both made my day in such a special way they couldn't even imagine. Mya always had a smile on her face.
This location has provided my family & I excellent service. Keith & Mya we’re extremely helpful as well.
I can’t say enough about Keith. Super informative, helpful and answered all my questions. I’ve rented with Public Storage many times before and each time I’m always surprised how above and beyond their team goes. Thanks again to Keith who’s always willing to go above and beyond.
Great experience. What a great facility! Keith was incredibly helpful and provided excellent service.
Easily accessible and close to UT. What really made the experience great was Keith, kindest and most thoughtful service I’ve received. I won’t store anywhere else in Austin. Truly 5 star. The app makes it easy to access during all hours even if the app itself is a little slow. Great though to have the ability to get your things.
Kieth hooked me up.
Keith was super helpful!
Keith was awesome!
Keith is awsomme
Every time I come to this location, no workers are in office and the carts are all chained up. How the heck is anyone supposed to move when they can’t even get access to a cart. Never anyone around to help and calling doesn’t help since there’s no one at the phone.
Keith is awesome!
The staff.there are awesome
Keith is awesome. Very knowledgeable and professional. Great experience
Keith is just a wonderful person to work with at Public storage at 41st. Thank you
Keith is awesome!! :-))
This public storage facility is always clean, and Keith is very responsive!
This place is perfect and Keith was a HUGE help. Made the process fast and efficient. 100% recommend.
Great location, great staff, great experience! I don't usually leave reviews, BUT I do have to thank Arlene. I called with a lot of questions and you had all the answers: clear, short, and to the point. Thank you for all your time and all your help. You were super patient and knowledgeable.
Great facility and easy access from the highway. I booked everything online and the process was easy and seamless, everything was prepped and ready to go when I got here for the first time. The units are clean and secure, very easy access to the doors and elevators make moving in and out a breeze. Most of the times I’ve come to move stuff in Keith has been in the office, always waves and smiles and is very friendly and helpful with anything I’ve needed. Can’t recommend enough!
This is my first experience storing belongings at a Public Storage and it’s been really smooth. Arlene was so helpful on the day of our move-in and Keith was great also in setting up our reservation over the phone. Clean, easy access, and we trust our things are safe here.
It has been awhile since I needed to use a storage unit and I selected this unit based on its close proximity. What makes this place so great is Keith. Keith made the rental process easy and answered all my questions. Later when I was traveling I needed help securing my unit and once again Keith was there. This guy should be teaching seminars on how to provide exceptional customer service. If Keith's sup is reading this, pay him well and never let him go. Keith is the face of this business and he is doing an outstanding job of representing.
Keith is awesome!! He'll take care of anything you need!!
Amazing and quick service!
smells nice and is very clean
Keith was very helpful.
Awesome service and a reasonable prices Breana and Keith were super friendly and helpful.
The Good. First and foremost. Keith. Keith is that guy that goes above and beyond the call of duty He is not just the good but he is the better and The best. When faced with adverse situations and having to voice my concerns that didn't involve him directly, he did the most that any consumer can realistically expect and ask. That was listen and follow up. He is a huge asset to the Public Storage team. Jordan being the team leader has reassembled a group of knowledgeable and committed men and women that have restored integrity in this location. The Bad. Unfortunately, the bad is that patrons don't know how to return carts after using. So this location has 1 of the original 4 carts but they have substituted a dolly and a few furniture dollies which is better than nothing. The Bad(part II) has been resolved and replaced. Now they run a tighter ship where everyone pulls their own weight versus soaking up a/c their entire shift. (As of February 19,'23 Carts have been bought by the establishment in order to bring back customer service which yields customer appreciation.) The Ugly. Just like the housing market in Austin, storage facility rental rates are outrageous and out of control. Without any consistency, your storage unit rate goes up at 4 months the again at 7 months then 14 months. I get it. Everything in Austin is expensive however at least I would hope that everyone could afford consistency even if consistency doesn't mean affordable.
Super clean and incredible staff. Keith was very helpful with answering all of my questions and walking me through the process. You don’t see this level of customer service anywhere these days.
Breana was very professional when telling me about the units.
Javier was super helpful!!
Javier was very helpful and got me moved into a new unit quickly!
Javier was so helpful this morning showing me to my unit and getting everything sorted I came right when they opened and Javier was so friendly and showed exactly what good customer service is. I would highly recommend this location for its position near the high way making for easy access.
Muy buen ambiente ceguro x lo tuyo
Nicole and Tamala were a great help. Thanks for finding a unit at a great price.
It's a storage unit, climate controlled, I35&41st good security
I rented a 10 x 10 unit here for two and a half years. Clean facility, reliable access, friendly staff, convenient location. If you need storage in the area, this Public Storage is a good choice
So far, my experience with this public storage unit has been good, but one of the two doors on the third floor has been broken for months and they haven’t fixed it. I find it annoying that the “Use other door” sign has been up for several weeks and it doesn’t look like they’re planning on doing anything about it anytime soon.
David was fantastic at helping throughout the process. Great guy and great help!
Easy, clean, great. Sorry not inspired to take pictures.
I’ve been renting storage units from this facility for over three years now and have very positive experiences. The facility is kept clean and climate controlled with easily accessible hours from 6 AM - 9 PM. I feel at ease that there is double layered security access (renters have to enter their personal access code twice to access their unit) and security cameras. Additionally, the workers here like David and Javier are courteous and look out for the renters. From giving calls when you might have forgotten to pay rent to their attentiveness to any suspicious activity that’s typical of a city-area right next to a major interstate, these workers go above and beyond.
Very clean and nice with a very friendly and professional staff
The property manager, David, was very helpful in setting up an account and explaining the operation at this location.
David is always super-helpful and friendly and it's a convenient location for me.
First I would like to say Kim was great. Javier was great. David was knowledgeable and understanding. Unfortunately, after getting a storage unit and never moving in after 24 hours not needing it, corporate office decided they would not give me a refund of almost $200. It’s a decision because I’ve been told multiple time that they could depending on the person answering the phone. It’s disappointing because the unit has since been rented, it was not the only unit left, and they didn’t lose any money. The greed of such an unfair circumstance left a huge distasteful feeling in my stomach. I wouldn’t say don’t rent here but I would say be sure to get all information before renting and be absolutely sure before handing over your credit card.
My experience was seamless and smooth! From the moment I arrived to the moment I left, David was extremely friendly, helpful, and a joy to work with. He was knowledgeable and thorough, even when there were other customers asking various questions. The property was clean, tidy, and well managed thanks to David, who was picking up trash when I pulled up. Can't say enough about how helpful he was and how pleasant the experience was!
David was extremely helpful and knowledgeable and did everything he could to assist us with getting our stuff stored securely. Thank you!
Got a great deal on a unit, always have been treated with kindness and respect here. The limited access is a little bit annoying, but im sure it's safer that way. I wish there were lights inside of the unit. It's always hard to see what I'm doing in there. Thanks! Also, rent on my unit has nearly doubled in one year. If rent has doubled purely to be competitive like I was told. Maybe use that money on the building and install lights? Give your loyal customers more than just being a little cheaper than the other guy.
Nicole was excellent!!
This storage facility is awesome! Convenient, clean, friendly staff who are ready and eager to help you with any needs. Special shout out to David at the front desk!!
Davids a great help, A+ service.
David, Property Manager at this location is amazing! So helpful, knowledgeable and professional. He took the time to explain various questions I had about my unit in a patient and friendly manner. It’s clear that he has a vast understanding of this business, and his ability to take care of the customer is outstanding. David is a huge asset to this property, and I look forward to working with him and Public Storage in the future. I will be recommending to my friends, that they use Public Storage in whatever city they’re in.
Clean, secure and easy to access.
Pretty stright forward
Moved a 2bd apt in with movers and check in to the storage unit was super simple. Staff was friendly and the place was clean!
A good clean place to store all your belongings
Great service and Nicholas and Lucia were super helpful!
Lucia was such a great help. Overall a great experience , thank you :)
Lucia was super helpful and courteous , definitely a thumbs up place to deal with
Hello, I would like to know if you do not have any warehouse for sale?
Sam is the best she hooked it up
Sam was very helpful!
I have rented five different units at this property over the past year and a half. One was personal and the other were for work. Each time, I worked with David and he was wonderful. Always very customer service oriented, giving me tips that helped move in and access. The facility is always clean and well lit and the staff are available for any questions. Great location also!
David was able to help My family make our move easier while we were on the road to reserve a storage. And was very helpful and super nice at the office This place and staff is great.
After we had a death in the family, we needed something quick to help us sort through everything. They were so convenient, organized and safe. This was a great experience, despite the situation. I highly recommend them!
Great customer service David is awsome
Moved into a 10×5 today. The facility was very clean and well secured with codes at the doors and elevators, and the bathrooms were well maintained. The front desk attendant, David, was very friendly and helped me find my unit.
David is awesome! Very friendly guy. We had no hiccups on our move and the company has very fair rates!
Be extremely careful. My 5th floor unit was broken into in and everything of value (both personal and monetary) was taken. I lost over $4000 in framed classic movie posters and other collectables. I later learned the thieves were able to remove the door of the unit completely so as not to have to break the lock. I won't comment on the security measure the building has, as I don't want to encourage others to try and steal, but inadequate doesn't begin to describe it. I was told the door issue was taken care of, but who knows. I was offered $45 through the insurance for my loss since I didn't have receipts for pieces I have owned 20 years. If you do keep anything of value here, be sure to take pictures and inventory. I wasn't offered even free rent for what the thieves did leave, so I have finally removed everything.
Had a mix up and was billed incorrectly, Samantha was very friendly and helped get it straightened out right away. Thank you!
David the person in the front desk can be so intruding and rude! This person should learn to keep himself on a professional manner! Bad experience
I have never been to a Public Storage that I liked. Most of the staff are rude and I always feel like they're trying slip in extra charges, penalties and fees. And they will not hesitate to put a lein on your property and auction it off if you're a little late on rent. Theyre not willing to work with people very much.
Nice secure spot with good customer service
Great customer service!!!
I recently posted a rather negative review of this facility. I was contacted within a couple of weeks by a supervisor to discuss my concerns. How refreshing! A company that honestly gives a darn about the customer’s experience! I was able to get a couple changes made to our agreement and am extremely satisfied and excited about feeling great about the company I’m doing business with! Thanks Public Storage for going the extra mile!
I was having a bad day and the customer service of sheleah helped put a smile on my face she was amazing and met all my needs thank you sheleah
Friday September 18th at about 5:30pm I came in to buy some boxes. The young gentleman (didn’t catch his name) who was working at the time was very kind and helped me load boxes into my vehicle. Very pleasant experience :)
David and Leah were so wonderful in helping us add more units to our account! David was so accommodating and patient with all of our questions, and Leah helped with providing maps so we could easily find our way! Thanks for the wonderful service and we highly recommend the facility!
Great service and friendly staff. Brandon did a great job
There was an immediate improvement in customer service when their new Manager David appeared at the 41st Street location a couple of days ago. There were a couple of bad apples there previously (not all). I went to the office to complete a second storage room contract and my expectations were low, but I was pleasantly surprised by David's attention to detail and his penchant for making things easier for the customer. He let me know of ALL my options and re-sent an email to me without my asking (or knowing that it would be helpful). He is just someone who seems to go out of his way for the customer's satisfaction.
I've been renting at this location for almost a year now and love all the staff here. Brad is amazing and super friendly! He goes above and beyond with helping me out.
I’ve had nothing but great experiences at this property. It’s clean and well-managed. Both staff members that I’ve interacted with- Brad and Jen- have been amazing: friendly, helpful, professional, very available and attentive! Thank you!
This was super convenient to west campus. The10 x5 was ample enough for our daughters belongings from a furnished apartment. Boxes. Clothes, tall dresser . Clean and contactless if you want. I would recommend this location.
This is the best storage place I’ve used. Temperature controlled and clean. I talked to Jennifer today and she was very helpful and friendly. It makes things much easier when employees at places I visit are so kind and awesome. Thanks Jennifer!
This place is conveniently close to I-35 the staff are aweome always helpful and its very clean and not alot of in and out traffic. I would definitely recommend and rent another unit.
Robin M was the epitome of someone that lacks basic customer service skills. She was very rude and actually suggested we take our business elsewhere after she neglected to tell us that only specialty locks that just so happen to only be sold at her location are allowed to be used. During this pandemic I think you all can understand finances are tight and being required to spend an additional and unexpected $20 wasn't something we planned for. Especially after moving all day in this Texas heat and humidity however she had zero remorse or understanding stating the info was listed on our reservation which it was not. Fortunately we were able to secure the funds and proceed with our checkin but only to be met with more attitude from Robin. I cannot speak to the other staff at this location but Robin definitely can use a refresher on how to provide customer service because she is definitely falling miles short in that department.
Great location. Easy access. The unit and facility was super clean. We drove from KCMO and were running late Joe stayed late to check us in. He was great and super helpful!!
Joseph and Emilio are the friendliest workers I have met to date, super helpful and they keep a very clean building
Wonderful service emilio is the best
Great customer service and Emilio is Great!!
Why cant i make a reservation after April 8, 2020 online? I am interested in reserving a space beginning May 23, 2020.
Property is clean.
Emilio gives Great Cusfomer service and the property is very clesn!!!
Great location,Emilio keeps the ppace clean and gives Great Customer service
Emilio is the man. He is professional, positive, courteous, friendly and keeps things smooth and safe for everybody.
Manager Emilio is wonderful, unfortunately he does not create the pricing so we had to move to cut costs, but the place is wonderfully managed and easy to access.
The manager Emilio is super nice and helpful. The facility has great location and inside in very clean. I chose the smallest unit which has a pretty affordable price!
Great location. Safe, clean and well maintained units. Emilio is proactive and helped me promptly when needed.
Great storage unit! Clean, well located, temperature controlled, and plenty of parking. Served us well for the 4 months we needed it and very well priced. Emilio greeted me by name every time and couldn’t have been more friendly!
Simply the friendly managements of this location, both Mr. Emilio and Mr. Joseph , they exceeded my expectations., when I was trying to rent unit for my son.
My wife and I rented a space at this location , we usually dealt with either Mr. Emilo or Joseph at 1033 east 41st and I wanted to give them a commendation. they was always very helpful whenever I had questions. Please thank him for being so professional and doing a great job!
Friendly service from Emilo and Joe. Great personality
Nice people. Clean, air conditioned units. Setting up my rental was easy and moving out was quick and simple! Was perfect for storing my things while I studied abroad. Emilio was very considerate and helpful :)
One of the best experiences I've ever had with Public Storage. Very helpful staff both on the phone and at the office. The coordination of the online lease prefill, text messages, emails, and helpful staff made it painless. Would highly recommend especially if you're in the neighborhood.
Emilio was very helpful and pleasant.
I love the location, and easy access, the staff are friendly, both Mr. Emilio and Joseph go out their way to help you,
Came in to a clean smelling office and was greeted immediately by Joseph and emillio who mads my rental proccess smooth ans easy
perfect location, easy to get to .. storage always smelled clean when i would stop by.... Emilio made the whole experience hassle free.. has amazing customer service .. will definitely be back to this location if ever needed
Convenient location with pretty easy access from downtown Austin and the east side. Clean facility. Most staff are good-very good, Emilio is REALLY outstanding. Best customer experience of any kind I've had in a while. He saw me in the hallway and referred to me by name (he'd watched me walk in on security photos and looked me up). Second time we interacted he helped me with a really tight timeline I was working against. I was/am still very impressed.
Really great storage location. While I was searching where to store my excess furniture I went to many storage facilities, and they were all dirty except this one. I was really impressed with the cleanliness of the facility. The manager “Emilo” also very friendly and helpful.
Emilio is very friendly and helpful when I go to pay my bill.
Emilio did an phenomenal job overall from customer service to tour of my assigned unit. Emilio ensured I understood the contract and answered my questions with no concerns. Emilio made my first storage unit a easy process/transition. Thank you!
I love everything about this place. The customer service is excellent and so is the associates and mr. Emlio. Emlio extremely helpful and kind. I dont want to have my things stored anywhere else but here.
Property always clean and neat. Staff is friendly. Emilio, the manager is always on-site and extremely helpful and friendly. Emilio has made my Public Storage experience a very pleasant one. I will use this storage in the future and I highly recommend it to others.
I have to tell every one, before I get storage at this place, I went to different Public storage locations and other storage facilities, but the professional attitude and Kindness of Mr. Emilo and Joseph, was what made me get unit at corner 41th and IH 35, in Austin, Texas. A. B
Well managed place, Emil was very knowledgeable and helpful. I am happy with my experience here.
Public Storage is always the way to go. Emil was very helpful and friendly.
Emilio and Joseph were great.
Very friendly and helpful staff! Thank you Emilio!
Have been using this location for a few years now and love it. Prices are reasonable, my things stay safe, it’s temperature controlled and the staff is so friendly and helpful... especially the manager Emilio! Would definitely recommend.
Mia and Emilio were extremely helpful and the location is very clean!
Mia was very helpful in helping find the right unit!
With this being my first experience with Public Storage, I have to say that I will absolutely be recommending to others and coming back due to the exceptional service I received from Emilio! Not only was he able to find me a unit in the price range I was able to manage, he also was unbelievably kind and professional. It's not every day you speak with someone in customer service that makes you feel welcomed. Many thanks to Emilio and Public Storage for being there in my time of need. :)
Emilio has the best customer service i have experienced in any Storage facility ive used. He has a true passion for his work and it shows. You have made a lifetime customer.
Right when I walk into the place I got welcome by Emilio really professional and he had great customer service thank EMILIO Didn’t Take me more then 5 minuet to rent After he show me the storage and explain couple of important stuff for me I took his professional advice I rented my storage and I walked out within no time thank you again for the great Professional CUSTOMER SERVICE ⭐️⭐️⭐️EMILIO⭐️⭐️⭐️
I had the privilege of working with Joseph at the Front Desk and Emilio the Store Manager. These helped make my moving-out and moving-in experiences so much easier with their kindness and professionalism. The facility was very clean, very secure and efficient. I would definitely recommend it to any of my friends from campus and anybody I know. For sure will be doing business here again.
one a difference, since Emilio have started, the property clean , so as Bathroom, great customer service,
Deborah was excellent!
Emilio was extremely helpful and friendly and everything looked very well maintained and clean.
41st Street - New management is outstanding. Manager Emilio is truly an upgrade. He kept me up to date on special pricing and monthly deals on units coming up. Once again thank you Emilio.
Great location!! Emilio is awesome and is very knowledgeable about storage needs!!!Property is clean and restrooms are always clean!!Come see him for all your storage leads!!
Emilio was extremely helpful with the storage unit! This storage units have a great location central to Downtown Austin. The staff was always helpful and it's well lit and safe! Highly recommend this storage unit!
Joseph Valdez was very helpful in my storage finding experience. He was respectful and very friendly. I recommend going to see Joseph for all of your storage needs!
Met our new manager at this facility and he Rock's!! So friendly and personable!l
This place is AWESOME! Scott and Joseph are so friendly and helpful! I’ve stored my belongings at this location twice and would never store my things anywhere else! Prices are low, units are clean, it’s a convenient location right off 35, and the employees are always smiling! 10/10 would recommend to anyone
Brad, we very knowledgeable, and excellent customer service, took his time and answered all my question, super helpful, and because of hom I decided to rent a unit here.
Wow service was great.. ☺️ Scott made it so easy and simple to get me a convenient space for my cherished items well definitely recommend public storage to my friends
Both Scott and Brad have been extremely helpful with answerig questions and moving me into the best space for my storage needs. Always generous and kind.
Sabrina was a great help
Sabrina was so nice! Great place for short term or long term storage!
Scott and Brad really came through when we had a problem with our bill. We were refunded a credit when the autopay system didn't properly bill our credit card account causing a late fee to be charged. Scott and Brad worked with their management to get the late fee issue corrected. Thx.
Scott was absolutely amazing! Fast friendly and very polite! I definitely would recommend to a family, friend or coworker 😊
Scott was incredibly helpful and flexible with all my move in needs. Highly recommend!
Awesome help and very friendly!
I came in a week ago after securing a unit online. Scott was awesome - it was so easy. I was on a conference call that I couldn’t get off of and he was super patient. Great clean space!!!
Scott was awesome! He was very helpful and got us taken care of really quickly.
Scott was very helpful and made sure we didn’t pay any more than we needed to! For a first timer like me, everything was clearly explained and they still accepted me as a walk in with no reservation. Fast service and clean facility. thanks!!
Great service. Very flexible with rescheduling appointment to come in and introduce storage space. Also very friendly and communicative on all the information for storage, great price also!
Jereme was super helpful in a short amount of time. Service was very prompt, professional, and efficient. Even when he didn’t know the answer to a specific part he did a great job of letting me know and getting it resolved quickly. My appointment time was late on a Sunday and I appreciate the great service given at such a weird time.
Too hot for a "air conditioned" facility.
Very cooperative and friendly service!
Daisy made the check in process easy and fast and was able to answer all of the questions that I had about renting my unit.
Jereme was very helpful! The whole facility is very organized and the appointment was really thorough.
Very expedient service!
Everyone is wonderful here especially Scott. Thank you!
Silviano is the man!
Lane was very thorough and well versed in every aspect of the storage requirements. I would highly recommend anyone in need of a storage facility to come to this one. A big thank you to Lane from Griffin for all of his helpful tips and suggestions.
Scott helped me get set up in a 5x10 today. The process was very fast and he made everything simple to understand. Would recommend using this facility.
Jenny was really helpful they even had a $1 deal for the first month which was really convenient for me!
pretty clean place!
Wonderful help and a great facility!
Quick, easy, thorough.
Great. Clean, well managed. Safe. 5 star.
I had a great experience here! Scott was extremely helpful, friendly & he made the process very easy. He ensured I knew everything & provided me with the best options before deciding on a unit, which I appreciated.
Kind, fabulous, helpful and wonderful!!
Very quick and friendly experience!
Leah’s assistance was fantastic !!
Leah is a rockstar!! This is hands down the BEST storage facility in Austin!!!
Very nice and helpful staff. This was my first storage rental and I got the best customer service. Good rates, AC units, etc.
Super easy set up with Scott. Nice and clean space.
Scott is always so helpful. Always helping me out. Thanks Scott your awesome
Like all the rest but with poor parking
Needed a storage unit for just a few months and initially chose this facility based on the location, but because the great service (thanks to Scott) I would highly recommend this place to anyone.
Good customer service..clean building space..love the employees attutude
Jenny was awesome and very helpful!
Outstanding customer service, convenient location.
Scott was really great and helpful getting me all moved it!
Had a last minute need for storage and Scott was great at getting us signed up and ready to go before the moving truck showed up. Facility is clean and so easy to unload. Highly recommend!
Scott made set up easy and simple!
I was greeted warmly, professionally and in the most helpful and informative way by a pleasant young man named, Jordan. I couldn't have asked for a more complete representative. It was fast, easy and even humorous. I loved it. I recommend this Public Storage location to everyone! Keep up the good work guys...and Jordan? Keep on smiling and making it happen.
Scott was helpful and quick to explain the process.
7 years and Scott is still here. Give him a raise.
Great facility and service. Amy is extremely helpful every time we are there.
Easy storage solution! Good service
Great service from Scott!! Came and got all situated within minutes!
Scott was very helpful and had a very uplifting attitude on and off the phone. He listened to what I needed and showed me around to see the exact size storage unit. He made sure that I had all the information I need and answer any questions I had.
What is the rental fee for a 5x10x10 storage unit? I am looking to secure a unit for my organization.
Scott was personable and friendly. The process to check out was quick (30 mins or less). Everything was easily explained. I had a bit of difficulty at the beginning trying to confirm my space, but that’s just because I was playing phone tag with the office and half of that is my fault anyway.
Super helpful and friendly! Great customer service!
Scott was great and friendly. Premise is clean and secure. Recommended.
Scott was amazing! Super helpful, professional, fast and friendly. Explained everything and renting the unit was an easy process
I was checking your website, I don't see the rate or sizes of the storage units I'm just looking around at this time will be needing some storage space in the near future for at least a yr. If you have the size of your units and rates,
This is a great place. My company has had a storage unit here for years. We finally had to bite the bullet and get a bigger one, and Christian and Iris made it easy. We were upgraded to a bigger unit since our original reservation had already been taken, and we are super happy with what we have now. They were thorough, friendly and helpful. They knew what they were doing. We'll keep using this place for many more years.
Great experience! I was able to get set up with a new unit within 20 minutes and started moving in immediately. Excellent customer service from Scott. Highly recommend.
Fast and efficient check-in from Iris, who was very helpful.
Excellent customer service. Iris went out of her way to make the experience as pleasant as possible.
Don't like the building layout
Upon arriving to this location I was greeted by Iris who also left a nice introduction of herself on my voicemail letting me know if I had any questions she would be in today to help me settle in. I found her very through and happy with my choice in locations. Will use again.
Scott was awesome his walk through with the property and with all paper work was very clear and understanding. His customer service is also wonderful.
This place is conveniently located, and is well-maintained. But that's about all I can say that is good. My locker was broken into, and they knew who did it based on video surveillance, but refused to call the police. And, when I signed up, I asked several times if my rate was promotional and if it would go up after the first few months or year. They insisted that it would not go up. It has since gone up four times.
Easy and stress free move in process. Love the $1 first month deal. Would highly recommend this location for storage needs. Best staff. Very friendly.
The lady named Iris was great! Transaction was quick and easy.
Scott went above and beyond to help us out. They're affordable and very professional from beginning to end. We will be renewing with PS for many years to come. Thank you!!
Very clean and efficient storage with prompt and courteous service managers!!
Marissa was a huge help with directing me too find the storage unit fitted for my needs. She's pretty damn cute, too.
I popped in today to simply inquire about a storage unit. Marrisa was absolutely perfect. Very informative, not to mention incredibly polite. I highly recommend this location to anyone in need of a place of storage coupled with exceptional customer service.
Great location and service. I was helped by Marisa today. On top of being on point with all my questions and concerns, she was also friendly and professional. Storage is indoors and very clean. Glad I chose this place for my storage. I look forward to future business with them as well. I highly recommend Public Storage to any out there searching.
Great location, friendly staff, good parking, safe location, good price.
Very friendly, helpful MANAGER! He's why i chose this Public Storage location! Friendly greetings, and helpful staff as well... a reflection of his mgmt! BEST climate control for all my business needs! Check me out on Facebook under my name Tracy McCurry, or Instagram @tcmacdesigns2015!
Scott was awesome
I was helped by Nicole recently, and received impeccable customer service. She got me into the perfect space! Would recommend.
It was my first time renting a storage unit, and Leticia was extremely nice and helpful! She put up with all my annoying and distracting questions, and got me all set up in no time at all! Leticia is the sweetest.
Awesome staff. Great location. Clean facility. Philessia did a fantastic job setting everything up. Flawless victory!
Purchased 5x15x8ft storage during labor day promotion. Getting setup-up was a breeze. Scott was awesome, I would highly recommend.
Great experience with Philessia, she was so much help finding us a unit at the last minute! Open sundays and until 9 pm is a big bonus since I dont have much spare time even on Friday and Saturdays.
Great staff, clean location!
Philessia was very helpful in a time of crisis. We appreciated her time and help!
Had an incredible move in experience today! Philessia was very kind and patient with my bustling family and helped me with all of my questions! Incredible customer service and a great storage facility. I wholeheartedly recommend them for all your storage needs, especially UT students like me!
Everyone is very helpful! Especially Scott! Good space and location.
I accompanied someone who needed to rent a unit. The employees were very nice, courteous, and helpful. Philessa was especially patient and helpful in explaining everything.
This location is amazing. It is clean and well managed. The manager (Ms. Philessa) is very professional. We allow you to look at the storage units to be sure you are renting the right size. She is helpful is going over contracts and insurance for your items. The location is near the University of Texas at Austin so college students can easily get to their stored items from the university on the Red River Shuttle Bus or the public #10 Red River , then a 2 minute walk to the end of the block. If you are needing to store items and you are at the University or the surrounding area, I highly recommend this facility. The prices are very reasonable.
Scott did a fantastic job introducing me to the facility, answering all of my questions, and helping me get registered. The facility is very clean and in a convenient location. The price was much better than other place that I checked online, and their policies are very convenient. I highly recommend this location, especially due to the excellent service that Scott provided.
This is a close location and Philessia who helped me check in was great!
I had a really awesome experience at Public Storage! Everything about the experience was so much less stressful than I anticipated. I would 100% recommend storing your stuff here. I loved the convenience of the location, the dollies available to help with the moving process, and the access hours (6 AM - 9 PM) were super convenient for me. Philessia was sooooo helpful. She walked me through the different storage options and helped me determine the best size storage unit for my stuff. She was also super awesome to talk to and so, so friendly. I was having a really stressful day and she put a huge smile on my face. Thank you, Philessia! You're the best.
Awesome service from philessia!!!
Thank you so much it was quick easy and she worked really hard to get us a discount. Thank you philessia!! Your awsome!!! <3
Scott made the process quick and easy. Great location and facility.
I needed a storage unit that was closer to me and was reasonably priced so I rented a 10x10 from the Public Storage facility on E 41st street. When I arrived at the facility I was greeted by Lauren. She was able to graciously get me set up and then gave me a tour of the facility and answered all of my questions. She was a dream to work with. I was even more impressed to learn that this was not even her normal location. She handled everything great!!
Scott was awesome! Super helpful and friendly!
Was very wonderfull nice and great customer service!!😉
This place is amazing! I came in on July 31st after my rental truck company cancelled my reservation without notice. I desperately needed somewhere to store my stuff as I was moving and my lease was expiring. Philessia was working the desk and was a true lifesaver. She was kind, funny, and very helpful. Long story short, I was able to get a unit and my stuff moved out of my apartment in time. I am very grateful to Philessia and Public Storage, and would recommend them to anyone needing a storage unit around the UT/Austin area.
Scott was absolutely wonderful! Thorough and concise in explaining everything. Also quick. I was able to get in and out in no time.
Scott is awesome! Helpful and friendly!!!
I didn't think I would have such a pleasant experience at a Public Storage, but here I am. Scott and Philessia made me feel welcome and didn't hesitate to ask me what I needed. Even when I decided a rental wasn't right for me at the time, they easily took me through the cancellation process. The two of them were friendly and professional, and I couldn't ask for much more from customer service.
Scott made move in super easy! This could have been really stressful and instead it was kind of fun!
Scott was super helpful and got me a great deal! Definitely recommend renting here, it's my second time and I've got no complaints!
Very good service. Recommend it 100%, Scott was really helpful.
GREAT Service! Super fast and straight to the point!
Everything was great except the access hours.
Very quick and friendly!
Went in super frustrated because of the south congress location, but Philessia was able to correct the 5 different problems I had. The funny thing is that 3 out of the 5 she figured out for me, now that is 1damb good customer service specialist. Thank you so much my day just got a whole lot better. Hugs Philessia
This is my first time having a storage unit and Scott was so welcoming and friendly. Very helpful. Scott asked the appropriate questions to provide me with the best space for my belongings ! Thank you Scott for all your help and thank you for your kindness !
Scoot is and excellent employee always greet the customer I think he should get a raise
Philessia is amazing. I am so glad I picked this over other places
I'm renting a 10 x 5 space from PS and I have enjoyed all the employees that I have come in contact with while doing business here! Philessia is the lovely lady that talked me into the space that we are renting and she is wonderful to work with :) You should go see here on Sunday and/or Monday to find you a storage space!
Marjorie, the front desk lady made it super easy to rent a space and get out. Really clean place, cheap with o ut hassle.
Mayorie was VERY HELPFUL!!! Great personality & energy!
HI, Looking to put a few of your thing or a complete house of item, give Scott a call 41st he will be very eager to help in your need long or short term. Thanks Scott
The property was close to my location. Clean and secure and cool inside. The manager, Scott Durland, met and exceeded my expectations. The store had the supplies, boxes, etc to accommodate what it was i needed to store. Overall i was very happy with te experience and will use them again if the need arrises.
Great location, and the staff here is amazing. They're super helpful and very kind. Scott helped me carry boxes to my car on multiple occasions, and he was always friendly when I would come in. He helped me figure out exactly what I needed to do to end my contract when I was moving away. Overall, I'd say this is a great location with great staff.
Awesome service :) store 29106 Kareema was very helpful :)
Right at closing time, when I realized I needed another unit to fit everything, Scott reopened to help me out. Definition of excellent customer service.
I share a unit w my uncle and I went in w no clue on where his unit was located. I had all the info required to access it. With the help of Scott he made my experience go extremely smooth. I wanted to shared my experience w those who are in search for a good storage unit. Thank you to all the folks at PS and especially Scott
Stopped by to check on supplies (boxes) & rental rates. Scott was very helpful. Location looks clean & safe. Will definitely be back for any future needs.
I live on Avenue F and searched storage withing a 5 mile radius comparing price, distance, and facility. This is the best. Clean, secure, A/C, no rodents, odors, or people living in lockers (common in other storage facilities in Austin). Just moved out after 4 years. Access pads always worked, elevators always worked, floors always swept and clean.
I have used other public storages in other states but none were as friendly and helpful as Carrie and Scott in Austin. I originally went to their location on West 5th. Carrie informed me that they don't have any storages with the size I needed available and went on to search for ones available near by. She made a reservation for me at the 41st street location and directed me to Scott. Scott gave me a call shortly after to confirm. When I got there he made sure the storage unit fits my needs and was very thorough on all their pricing, fees and policies.
I worked with Scott to rent two more storage spaces. He was cordial and VERY helpful. I will continue to do business here! Thanks, Scott!!
Many thanks to CJ and all the others who have helped my wife and I on our storage needs! They have such experience that the sign up is streamlined and efficient. Location and hours are great. The facility and grounds are always clean and we feel safe any time day or night.
People are very helpful understood everything I was signing great place to store my valuables that I care about I definitely would recommend public storage
Kelley and CJ were very courteous and helpful. thanks for no hassles!
Great staff. Clean. Very good rates.
Great place to store, great staff, and no rodents at this place unlike a lot of storage facilities!
Quick and easy, super friendly and reasonably priced. Would use again!
I went in to look at some packing supplies for a potential move, The manager on duty, Nathan was very helpful and insightful with a very positive attitude I will definatley be returning to this store
Very good experience in signing up for the 5 x 10 storage unit which I required. Very thorough explanations from the lady who was running the center today.
Kelley collected items that I had inadvertently left outside my storage place, and restored them to me when I stopped by to inquire. Thank you, Kelley! You made my day. Great customer service.
First off, my need for a storage unit came out of the blue. I was not at all prepared but thank goodness I picked Public Storage off E. 41st Street. Elisha was an absolute angel. She was extremely polite, very informative, and did not rush me one bit. Since my situation came out of nowhere my family was assisting me with the initial cost/fees necessary. (*Heads up to anyone else who isn't paying directly themselves, payments over the phone with a credit card are not accepted.) Had I had the money in hand from the get go, the whole process would have taken 20min max. Since I was having to wait for family to drive to me with their debit card, mind you this is after everything was 99.9% done (lease signed/keys given/etc) I never once got an eye roll or attitude from Elisha. She never made me feel like a bother. Finally, the money arrived and Elisha finished the whole process up. Overall, awesome customer service. Clean property. Good sized units, secure location. I highly recommend going online prior and reserving the unit (no charge) as you can possibly lock in a discounted monthly rate, and maybe even get the first month for $1 (not all units get this deal). *FYI you have to buy a lock and insurance for your unit. Public Storage supplies you with the appropriate lock and they cost about $13. The monthly insurance is super cheap ranging from approx. $13 - $15 per month for $3,000 - $5,000 in coverage. I would have given five stars but I deducted one for the gate/access hours. 6am to 9pm is really tough. Since I leased in the late afternoon I had to rush like crazy to get all my belongings out of my apartment and into the storage unit before it closed at 9pm. Bump that up to midnight and I guarantee everyone would be doing a little happy dance. 9pm is just way too early in my opinion.
Josh and Elisha have been wonderful at this Public Storage facility Every time we have needed advice, help with resources and account details, they have been more than gracious and timely in their help. They are professional and accommodating. The facility is in a good location and, while in a busy area of Austin, the company does a fine job of securing the spaces. I have complete confidence in the business at Public Storage. I recommend it highly.
CJ and Elisha by far provided the bust customer service experience that k have every experienced. If and when i need storsge again they have earned my service for life
They helped me find a storage unit that was very affordable and location that suit my needs. Thanks for the help.
Force review on you.
Came in a day early, Scott was great. Walked me through it, helped with insurance,,so nice. Thank you!
Force you to write reviews while looking over your shoulder. Good service crappy employees
Pushy for reviews. Completely negates everything about reviews. Pro tip, if you are searching for reviews and they all looked like the same reviews: Something is wrong.
I have been a patron of the PS off 41st for over a decade and have nothing, but great things to say about the staff. Scott had been so helpful over the years. I work in the entertainment industry and I am always on the road. He makes it easy for me to make payments when in the the road. I have had units all over the city and Scott and his staff seem to make it easy for me.
Adam was very helpful, courteous, and thorough in answering all my questions and walking me through the rental process.
Scott was great! I was in and out quickly, the space is clean and well kept. This is a very competitive location, so if you you are moving in may you better get to it!
I started my day at the 6th street location with Lily who was a pleasure to work with but did not have what I was looking for available. After a couple of quick calls I was off to this location for a more appropriately sized unit. At this location, I met Kelley and Tamra who were fantastic to work with. They were knowledgable and both seemed to want to make sure I got the right storage unit for the best price.
Scott was good and they still have space
Just worked with Kelley C, Jacob and Scott. Everything was great. Public storage is where you need to store. And with them.
Kelley C and tamra are excellent and the best customer service around. Thaanks
This is a great location. The two gentlemen I work with the most, Adam and Kelly have been fantastic and very helpful. I'm here almost everyday for work so having such a great staff really makes a difference.
Kelley C. Was fantastic helped me with everything. Jacob and Scott were right there with him. Im loyal to public storage and love renting at 41st Street.
Excellent service, helpful and knowledgeable people plus the location makes this the best and only place to store your stuff ever!!!!
The staff is friendly and very willing to assist the customers with their questions or concerns. Shannon helped me out a couple times and is very enthusiastic and knowledgeable of any storage issues. I would recommend it for the service.
Kelley was a great help and provided me with excellent customer service. Ms. CJ was very friendly and welcoming. I would recommend public storage on 41st to family and friends ☆
Scott is awesome. Very understanding. The other employees are very nice.
Shannon was most helpful in orienting us to storage in general and this particular location. Thank you!
Hello, I would like to describe my experience with Public Storage on Oct. 25,2013. I was greeted on the cellphone by Ms. Shannon. She was calling to see if I would be coming in today to pick up my storage unit. I thanked her and told her I would be there in 30 minutes.!! When I arrived Ms.Shannon introduced her self and began to inquire about what size unit I was looking for and what type of items I would be storing? She has a Great Vast Amount of Knowledge!!! She showed me the unit I had previously reserved and then she showed me the unit that would work better for my needs. She discussed the Public Storage policy's with me and provided me with the tools to make my storage experience a pleasant one.!!! One last thing I had recently purchased a lock to save some money, but after discussing this issue with Ms. Shannon, I purchased a lock that was uncut-able . In my opinion, Ms. Shannon should be promoted to the next position (lead or asst. Mgr.) Keep up the Great Work Ms. Shannon and Public Storage!!!
On the plus, the facilities are clean, and I've always been able to get a cart. On the downside, they've got a lot of fees they hit you with, and it ends up being pretty expensive, all in all. For a 5 X 10 on the fourth floor, once I'd paid for the mandatory insurance (because they have no liability for stolen stuff, apparently), I'm shelling about 100.00 a month. It is close to my house, which is why I went with them, and again, it's not sketchy inside unlike a couple of places I've seen in the past, but maybe there's a better deal out there if you have time to look (which I didn't).