Public Storage Self-Storage Units at 4202 Santiago Street, Austin, TX

Jessica R was super helpful and made the experience so easy and fast!

great customer service thanks jessica

Clean, Affordable, nice. Manager is awesome, very helpful, very polite.

I recently visited this location the property manager Jessica was super amazing she was very helpful and went above and beyond to meet my needs I'm very pleased I will definitely be returning 100% recommend

Continued great service..Jessica

Jessica was amazing very professional and answer all my questions - was very easy to communicate with - great personality Jessica was awesome

Great property, Celeste was really helpful!!!

I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!

Great property. Jessica was a great help

Jessica was so helpful, nice , funny , and she knows this property inside and out. Jessica definitely makes me feel safe with all my stuff here. Thank you Jessica

Jessica has been so helpful and made my experience with getting my storage unit easy, quick, and hassle free. Best experience with a storage property! I love the app features as well.

Jessica Rios is the most wonderful, fantastic, funny property manager! Thank you so much!!!

Judy and Jessica were great

Jessica and Judy were super helpful with setting up my storage rental! Thank you!

The customer service is awesome!

Judy was great! I thought she was the manager but she informed me that she wasn't. Public storage has the best employees, they are very helpful and professional.

This is an awesome facility. It is always clean and looks sharp. The young lady Judy who was behind the desk is always so friendly and helpful. I will definitely be recommending this facility to others.

Judy was super welcoming and knowledgeable, great service!

Had to find a storage last minute. Jessica R was the best customer service rep I had encountered in years. Right on!

Good experience so far. At 4202 Santiago Austin. Thanks Jessica n Brianna.

Very quick and efficient, Judy deserves a raise!

Judy

Jessica and Breanna provided excellent service

Jessica and Brianna helped me with questions I had about storage. Great customer service and super helpful.

Good service

Great attitude very professional

Jessica R. Was super nice and very helpful. She made the whole process super easy

Times are tough and the cost of living keeps increasing. Public Storage has the best price with great customer service. Under the stress, these things matter! Good people! Good price! Thanks Judy for making this process so simple!

Jessica is awesome & Susan was great Help

One of the most easiest places to come to when you need a storage unit easy set up friendly staff very clean and I love the security system Jessica is the best knows her stuff and is a delight to speak with

Susan and Jessica are hands down a power team got me situated a great price and had answers to all my questions made my wife very happy witch made my day awesome people come see them for your storage needs great prices and friendly people love this place

Jessica was very helpful and gave a 5 star experience

Jessica Ríos was very nice and super helpful made everything so easy

I don’t like going out in public nowadays but had to get a storage due to unfortunate recent events and Jessica R made my experience swift and easy. She even asked how my day was and made me feel important. Thanks Jessica!

Kudos to Jessica R. She was busy cleaning the units and immediately stopped what she was doing to help me and even had a great attitude and smile on her face. I appreciate that so much.

Jessica is awesome, thank you..continued great service...

Greatest costume service, when in rent my unit online I don’t understand the process so manager walk me thru is all, I want to said Tks to Jessica.

Jessica is very helpful and fast service plus she speak Spanish I recommend this place.

Jessica was very nice and helpful on helping me find the right unit.

Great service and friendly management!!

Jessica and Judy have helped me several times and will actually take the time to call their customers for follow up! They are awesome!!!

Jessica and Judy were amazing and so helpful! Great service!

Jessica is a wonderful person and customer service rep, and great leader for this location. As she worked with me to handle any issues that arise, I have watched her do the same for others. Amazing , and public storage is lucky to her representing the company in such a way.

Jessica and her trainee were very helpful and kind, and made the renting process extremely simple.

Jessica, great customer service

The two Employees are really cool , went over and above and I was just asking for directions. Keep up the good work ladies.

Jessica is always available to help us no matter what the problem might be!

Management is the best!! They are so helpful

Jessica was very helpful and was prompt and courteous great service

Great facility! Jessica keeps the place clean and tidy. Have been using these storage facilities for a long time.

Jessica and Amber were amazing. They were really helpful and kind as well. Thank you for the great service

I been at this location for a few months and Jessica been on top of everything I could give more stars I would she always has a great attitude if you call this location ask for Jessica !!!!

Customers service at its best!!! Jessica was amazing!!! Friendly, informative, and a pleasure to interact with! Thank you

By far a great Experience! Jessica was such a great Help in getting me all the information I needed and got me the best. Definitely 10 out of 10!

Visited the property today to get prices. Office is clean and property manager Jessica is really informative and professional! I will definitely store here in the future.

Thank you Jessica for your great service and hospitality! Everyone should rent with you!

Jessica helped us a lot on finding the most fit and affordable storage unit! 5 stars for Jessica!

Excellent customer service!! Clean facility, smooth experience. Would recommend to everyone! Kudos to Jessica R!

Shout out to Jessica at public storage, she was really helpful, thanks again.

We stored here for about three years, no problems at all whatsoever during the entire time. Jessica was absolutely phenomenal. Made the close out process seamless. Thank you again

Jessica was an absolute blessing to work with! She provides the best costumer service in USA.PERIOD. I would highly recommend this location, specifically for the management . I recommend Public Storage to anyone needing storage for your business.

Jessica was amazing! So helpful

Had an easy and efficient move into my storage unit. Jessica was absolutely amazing, she was helpful and very knowledgeable. she made the whole experience seamless and stress free. Thank you Jessica!

I’ve used storage spaces before and this has been my best experience yet. Jessica went beyond to help with the best options for me and discounts available - Excellent customer service, I would highly recommend this public storage!

Jessica at Public Storage has been very helpful. I have moved units, multiple times, and she has helped me out tremendously. Public Storage has been very flexible for me in my move down to Austin. Clean facility, reliable safety, excellent customer service.

Jessica was very informative and friendly and went beyond what was required of her to help.

I’ve came to this location and Jessica rios has always treated me with great customer service would definitely recommend!

Great experience and Jessica is amazing! Went over and beyond to take care of us and get us set up.

Jessica always helps me out she is truly the best!! Customer service amazing

Jessica was super helpful and easily accessible. Very proactive in reaching out and following up whenever I needed anything. Great experience!

A nice clean place to store all your belongings

Very helpful and great service with Jessica

Great prices for a storage room . They keep it clean and for sure feel safe

Great storage experience. Jessica Rios was so very helpful and we will recommend this storage to anyone!

Jessica Rios is an awesome customer service representative always polite and very respectful!

Jessica is Just the most kind and efficient person I’ve meet there. Very friendly and down to earth keeps a smile even in the scorching heat

Jessica was so nice and helpful, I am so glad I chose this rental

10 stars for Jessica she’s so helpful the best front disk ever thank you so much Jessica

Jessica is fantastic and helped me every step of the way. Thank you very much to Jessica and Public Storage for hiring such a great person!

Jessica at the front desk helped me find the perfect size storage for all my things in such short notice! Thank you Jessica !

Omg Jessica was supper helpful today. Customer service was amazing

Jessica has been super helpful during this process. This is the second time I’ve rented a unit from this location, and she’s pet of the reason.

Jessica is Always a great help at this public storage location ! Fast & Reliable EXCELLENT CUSTOMER SERVICE 👏 👌 THANKS JESSICA 😊

This is my first storage unit I’ve ever needed and due to my current situation it was important that I could find a decent location that was clean secure and friendly to my bank account!!! As I dnt know how long I will be needing the unit!!! The smaller units are kind of hidden when your not use to the set up of outdoor storage facilities!!! Jessica the on-site rep/associate for public storage has been nothing short of amazing in assisting me she is very knowledgeable of her facility and went above and beyond the scope of throwing me a set of keys and saying put your stuff here!!! She provided me multiple access options for the facility to make moving in easier!!! And she also provided me with a courtesy call to make sure everything is going good with my unit!!! Her warm and inviting energy simply makes me feel like the few belongings I have left are safe secure and in good hands!!! If anyone from management reads this the company has definitely gained a loyal customer through me and any of my friends who may need a unit simply off the service provided by Jessica she is nothing short of AWESOME!!!

Excellent customer service in this location, Jessica R is very helpful to customer, I just experienced payment issue, she helped me to figure out the issue with her patience

Jessica and Adela were stupendous to work with for the year and a half that I had my storage space. They went above and beyond helping me during my move out, which was such a hassle since I lost my keys! I don’t think I would’ve received service as great as theirs at most other storage offices.

I had a great experience renting from Public Storage. Thank you Jessica.

First time Storage Renter! Thanks to Jessica service was Excellent. #TeamJessica

The fastest service ever, the best staff you having. Jessica was helping me setup the account lest than 5 minutes due to a flight I have to catch. The boarding went fine and makes my trip was smooth because of her. Thank you for what you're have done for me. Jessica the biggest thanks.

Jessica was a great helper

Jessica is amazing. She is an immaculate team member. She is clear and objective when it comes to the work. Making it an ease to complete what I have to do. Thank you.

Jessica kills it. She is awesome. Thabk you for everything. I will definitely rent again due to her.

Working with Jessica was great, she found me a unit for a fair price took her time explaining everything. I needed a dolly and Jessica went out of her way to find me one. If you need a unit I recommend this location. Jessica was great!

Jessica was very helpful today

Jessica and Adela were a huge help. I cannot be more appreciative of the excellent customer service.

Jessica was very friendly and professional. Top marks all around.

Easy access to 35 and 71. Jessica was always kind.

Jessica is super friendly and nice, was helpful kind and fast about signing me up right before closing time. She even let me use their dolly which meant she’d have to keep an eye out for it after I was finished.

I normally don’t write reviews, but Jessica R was really helpful and made the whole process really easy setting up my account and answering questions. Will recommend this location in the future.

Jessica was super helpful and accommodating. The service was excellent and I recommend this location and Jessica in particular

Jessica is super friendly, and helpful. Louie was great on the phone. Clean, secure, easy. Will use this location again if needed.

Great Service, Real informative and Super quick and helpful.

Met with Jessica and Adela, both ladies were very helpful in getting me set up. Very nice and a pleasure dealing with. Wish more people had their customer service skills

This location is great, clean, organized, the young ladies [JESSICA & ADELA] were so helpful it was ridiculous. I mean access to everything. A well oiled machine.

I just want to give a shout out to Jessica she’s so amazing very patient explain to me very well how everything works keep up the good job Jessica you’re a blessing.

Miss Jessica with her perfect customer service this is the only public storage I love to go to she's so awesome always will now in the future I will give 10 Stars if I could. 😍😍🤗🤗

Jessica so amazing she works hard she walk the property every time I come,have a lot of energy and that’s good I feel my items or protected and safe best Storage ever. Thank you Jessica for being so patient with me and explaining everything to me.

More than doubled the price w/o any notice and removed the cart to help load and unload.

Great service!!!!thank you Jessica R

Jessica & Adela are great, they are super helpful, and awesome.

Great location to rent a unit. Great staff as well. I had trouble getting into my unit and Jessica stopped what she was doing and made sure I was taken care of. Thank you Jessica!

Jessica was awesome. Very friendly, efficient and helpful. She didn't even pay me to say that!

Thank you Jessica amazing service! 👍🏼

The facility looks very clean and secured. Adela was incredibly exuberant in communicating and answering all my questions fully.

Storage unit does as advertised so I’m happy with that. Jessica R in the front office goes above and beyond to make me feel comfortable, she’s the reason I keep coming back!!

Just want to say I've been a renter since 2018 and today I talked with Jessica was the best conversation I had with anyone working there she helped me with a great deal today and with her High Spirits made my day feel better

Jessica Rios is a great worker and very helpfull

The management there told me on my last day that it was closing time and then I’d have to come back tomorrow to empty out my storage I told him it was my last day I didn’t wanna get charged again he said don’t worry about it just come back in the morning so I did a week later found out they charge me a new tire months just coming back in the morning to get my stuff and can’t get hold of customer service or anyone else to get my money back

Jessica is wonderful and such a great storage facility manager. I greatly appreciate her continued help with all my issues, she is also very funny! She took her time to listen to my concerns and issues and even sat on hold with me to resolve an issue outside of her computer access capabilities - the one and only thing I would suggest would be a map or guide as I was so confused the first day and maybe a tad bit of a cheaper rate.

I love working with Jessica, who found me outdoor unit at a fair price and upgraded me from an indoor space. Garage sliding door needed repairs and she took care of that promptly. Jessica is a real gem.

The service and attention I received from Jessica R. was first rate. I recommend this Public Storage facility, in particular Jessica, to anyone.

Great location and prices. I have a few units that are in great condition. Jessica is always helpful with what ever questions I have or issues that come up. I highly recommend this location.

Great storage experience. My boyfriend and I had to hold some things in storage while our new apartment was being prepared. Jessica was super accommodating and even offered to stay a little late to show us our unit. When we moved our stuff out, she called the next morning when she noticed our unit was empty which tells me that this place is secure and attentive. Would recommend 👍

Jessica R. Rocks! Thank you for your help.

Great place and customer service.Thank you Jessica R!

Mrs. Jessica, Is the host with the most, she’s quick , fast, sufficient and efficient. And authentic, we need more people like her in the world.

Jessica was so amazing! Great customer service on the phones and face to face! Will definitely be at this location for a while

Jessica R was great! Thanks

Jessica is wonderful. So helpful and nice—she helped move me into a slightly larger unit that is climate controlled (from a unit that was not climate controlled) and got me the same price!

Came to rent a storage unit and Jessica R was very helpful and informative during the whole process! Very pleased with the customer service and cleanliness of facility.

Came in to ask some questions about getting a storage unit and was very pleased with the customer service Jessica R provided ! Will definitely be back l.

Great guy nick over there!

Don’t ever use this public storage space. Rats and water damage ruined a lot of our stuff. And they never answer phone calls or emails.

Christina was awesome!

NicK was awesome I loved his energy, and Jadeyn was very knowledgeable in what I needed help with.

Clean Property and Unit. Thank you Nick!

Thank you Nick for being so helpful!! I really appreciated VM your help❤️

Friendly helpful staff. Storage lights inside are very dim. Needs more lighting in walkways & inside storage units

Nicholas was very friendly and very quick...would refer to a friend! Thanks Nic

So far so good .

do not trust public storage with your things, yoh will just subject your things to Roach infestations rat infestations, their business model is a scam there's no protections for you or your things any self storage facility is a scam that should not be trusted look for a a different type of storage facility. Public Storage will just rip you off and raise your rates the longer you are a customer of theirs and claimed it's to maintain their customer support which is absolutely nonexistent.

Nicholas was great! Super helpful and friendly, great customer service!

Nicholas gave us great service! Fast, friendly and easy!

The whole process was smooth and easy thanks to Nicholas, the property manager, who always responded to any questions right away. The actual storage unit was clean and never had any issues. Will use them again in the future when needed!

Clean nice employees are cool . good storage facility.

Nicolas was very helpful with helping me get a storage unit for the first time. Made it real easy for me!

Public storage really has come in at the perfect time , especially the one off Santiago street , Nick assisted me when I moved in to my unit his hospitality is like he is managing a hotel , all the units are well kept and secured never had an issue , I searched for other public storages further south but the customer service and maintenance is un matched ,

I've been totaly satisfied with this ztorage. The employees are always polite and helpful. The managment was thorough and quick when i rented and the price was the best i could find.

Great unit & price! Awesome service from Nick! Thankyou!

Nick is the man. He was very quick to help and was very efficient in the entire rental process!

Wonderful customer service in general Nicholas. He helped me figure out which unit was best for me and my family's things. Great conversationalist, I think we might even be besties now after all the venting I did. Lol 😁😁

Nick was extremely helpful, and the the whole process very easy. He also told me about a new app they have that will make it very easy.

Great service Nick everything was great ! Appreciate the help

I’m so happy with my unit and the staff from this location specially Nicholas Foster, great guy he even showed us the unit before doing any paperwork also he is around all the time, I already passed his information to other friends, oh and great price so affordable even with they insurance, I know I will be here for really long time!

Nick was great! Quick, easy and painless. Can’t beat the price either:)

If anyone is planning on getting a Storage unit on this place Please don't my wife and I got a unit few months ago and it was a nightmare this place has tons of rat's they urinate poo chew all my stuff destroy all my stuff and I was paying insurance but they only cover 250 no more doesn't matter howmuch your stuff worth Wish I could upload photos

Nick was very fast and helpful, got me set up and ready to go in minutes.

I’m saw rats sneaking out of my storage unit. I’m moving my stuff out ASAP.

Nicholas always has a great attitude. Very pleasant. Helps me with no problems. Looking to upgrade my storage and he took care of me right away. Thanks

Great Customer Service! Needed a last minute storage unit and Nick was super helpful and helped me get a good rate on a storage! THANKS!

I’ve been coming to this facility for the past 6 months and every time I need something Nick is always willing to go above and beyond to help. He’s very helpful and always professional.

Great place 10+ recommend to everyone who needs a storage unit ask for Nick he is 10+ on costumer service great attitude and friendly

Nick was so nice and helpful! Quick easy and out. Highly recommend

Very well maintained and nick is a very professional at his job. Definitely will Be coming back

Does the job

I've been keeping a storage unit here since 2013, and recently I needed some help regarding my bill. I talked to Nick, and he has been so helpful. I really cannot thank him enough, or say enough good things about him. If you need a storage unit, I highly recommend Public Storage on Santiago St.

Nicholas Made fast and easy for me! Highly recommend this place!

Nick was awesome, great time, five minutes from start to finish, no paper work, all digital.

Muy buen lugar para guardar cosas . Muy buena persona Nicholas

Christian and Nic are awesome

Christian and Nick are very helpful the area was clean

Good costumer service from Nick!

Good customer service. Thanks nick

Luanne was a fantastic help! Great service from everyone!

Went in today and paid my rent and Debbie helped me out very sweet lady very helpful calls to make sure she in the office very informative! The customer service is great but not the location! Rats messed up a lot of my things!

The manager Debbie was very patient and helpful in my time of dire need. I was in transition between apartments and I was supposed to stay with a friend. This "friend" ended up kicking me out in the middle of the night and kept my clothes and other items. I ended up staying at a hotel and went through my expenses much faster than expected and was not able to pay storage. Debbie kept in consistent contact with me to check in and see what could be done, being patient while I was stressed and upset. I paid my storage today and she was very sweet and endearing. Thank you Debbie.

Don’t rent here nick is super rude and there’s rats everywhere!!!

Nick was an awesome guy helped me with everything I needed thank you so much.

Good prices

I highly recommend this place and Nicholas in the office is absolutely wonderful I had an issue or two and he immediately was more than on top of it and helps me with it and it's very courteous and keeps the place in Tip-Top shape

Thank you so much nick for helping my girlfriend and I rent a storage unit during these crazy times!! 100% Recommend.

Property is infested with rats! Rats were all over the inside of my storage unit and the company will offer no help or take responsibility.

Due to Covid-19, finding a job has been complicated b/c I have a health condition that puts me in the high risk group. I was late on a recent payment & called the new manager, Nick. He mentioned that they could submit a request to have the late fee waived once the regular payment was paid. I called back after making the payment & Christian was very helpful with submitting the request. They also called me to let me know it had been waived. They are also "human" about the rules. When I exited a little late one night, I wasn't charged a fee or "given a talk". At a competitor, which I left for this reason, I attempted to leave literally 2 minutes late. I'm not exaggerating...I have a pic of the dial pad showing the time & "exit denied". To leave I had to call a # to get a special code. Only after being given the code, I was informed I would be charged $45. I called the manager the next day in disbelief of a charge for 2 minutes on a 1st time offence & was told a 2nd offence would lead to eviction! There was absolutely no mention in the contract of any late exit fee or potential eviction. Legal or not, they had me over a barrel. If you have a past due balance, they can deny you access to your stuff, tack on additional fees & eventually sell your stuff. THAT IS WHY IT IS SO IMPORTANT TO USE AN "ABOVE BOARD" COMPANY that at least plays by the rules & is not using every opportunity to hit you with a fee.

Christina did an awesome job helping me and my family!!! She helped open up our storage unit and went out out of the way to get gloves for us when we asked!! She also helped us with any questions we had!! She is a great-hard working manager!!!

Cristina is the best!!!!

Cristina was super helpful friendly super customer service love the staff here clean location

Cristina took great care of me! The place was a good price, easy/fast access from highway, clean, and safe. They do a great job at this location.

Kyle was cool. I wish I had his hoodie.

Had a unit here for 4 years and never had any problems. Staff is very friendly and helpful, especially Cristina.

Great place to store stuff neighborhood wise. Good security. Awesome customer service when signing up but they love to nickel and dime you for this and that. I been there less than 6 months & they already raising the rent! Same lady that was so sweet renting to us, acted like I was bothering her the next time I spoke with her! 🙄

Cristina the property manager was too kind. Great customer service !!!

Thanks public storage for having such a wonderful property manager such as Cristina. Although i wasn’t there too long, Cristina was able to help me find the right size I needed for my stuff. Good move in price and easy when leaving.

Key broke off in the lock an door wouldn't shut, went an told the manager an it took 3 days for them to fix it. By then some of my belongings were missing....

Made a stop by the office to change some of my account information and the property manager Cristina was very helpful.

The facility is horrible I never can access my unit after 5pm because the building is always locked because someone took the dial pad off it’s going on 3+ months also it smells like rat urine and seen rat droppings all in my unit and on my furniture this is very unacceptable and unsanitary

Cristina is awesome! Very professional and easy to speak with.

Cristina was very personable and made the process very quick and easy! The property was very clean and I could tell she took a lot of pride in her work. She is an asset to the company!

Amazing! cristina & nick very nice and helpful. loved the experience & hospitality here

Great service, Cristina is a delightful person to work with.

Christina was very helpful

This review is about a person - NOT a place. And if you value your belongings (and moving-related sanity) please keep reading. Storage places are literally a dime - 3 dozen it seems nowadays, especially in a city like Austin, TX, where they are constantly and increasingly in high demand. Yes, we found in Public Storage what any paying customer wants in a good facility: easy accessibility in terms of both its overall geographic location as well as its on-premise convenience for patrons; a well-lit facility that delivers safety and security and also comes with highly competitive rates, that’s all there - but that’s NOT what prompts me to take the time to write anything out of the ordinary because I assume that those are all things we - the collective paying consumer - can all agree SHOULD be the standard. This review is about a person, not a place. Ms. Cristina at the 4202 Santiago St. Location in Austin, TX is WHY I am writing this review - one of only a handful in my life I have ever felt the need to take the time to write. After having worked in customer service myself for the better part of my life - I can safely say with 100% certainty that she is one of the most exceptional employees/customer service representatives/company representatives full-stop that I have ever encountered. She ABSOLUTELY goes out of her way- above and beyond - to not only help but moreover (and more importantly, in my opinion) to TREAT people with an unparalleled level of honest care and genuine compassion that seems more and more rare these days. Moving, in general, can be nothing if not difficult, expensive and extremely stressful - things we can all generally agree on. That being said, encountering someone like Ms. Cristina who is very clearly not ‘just there to be there’ but who obviously takes pride in her work and does so with a sincerely positive/helpful attitude and equal levels of consideration and genuine warmth -is absolutely what puts this place above and beyond any competitor. Her inherent ability to - not only help others - but to truly help PUT THEIR MINDS AT EASE - is absolutely the reason we will continue to keep and entrust our belongings here - not just with this company but at this specific site - and I recommend anyone who values their belongings and sanity — do the exact same. Storage facilities may be everywhere. Genuinely helpful, compassionate, considerate people are not.

Cristina the property manager is quite amazing. It’s nice to be treated with kindness under the stress with moving. She took the time to listen and give me the proper answers which set me at ease. Thanks for making the move way easier for me Cristina!!

Christina was very helpful!

Awesome check in from the manager Christina. She explained everything in detail and I had everything I needed.

Cristina was a great help

Cristina was EXTREMELY helpful during the closing out of our tenure with Public Storage! It is a rare trait to find just plain good old (not that she is at all) fashion GREAT CUSTOMER SERVICE!! Thank you Cristina for all that you did and do! Happy Holidays! Definitely will open an account if ever needed with Public Storage in the future :-)!

Nick did a good job. Everything was fast and easy.

Cristina was super nice and explained the lease very well to me. She also let me pick the unit I wanted without hesitation. Loved my experience

Stopped in to ask a few questions and Cristina the property manager helped me out so much.

Cristina is awesome. Super helpful!!

What are the rates for storage need to store my car for three months.

Christina was awesome . she went out of her way to make my day better

Christina was the best. Great service.

Cristina was very friendly and gave thorough explanation of storage use and facility

Cristina was awesome and helped not only with my unit but showed me how to get home. New to area.

Nick was very helpful! Made the rental process very smooth! Looking forward to working with this location again.

Nick was awesome! Couldn’t ask for better help!

Cristina was extremely helpful and made the dreaded transition of moving smooth and less stressful. Thank you!!

This property is well kept and clean fun kind staff come by for a awsome experience

Cristina the property manager is the Best ...Thank you Cristina

Stopped in to make a payment. Was greeted by Cristina the property manager and she was very kind and helpful. Cristina is vey organized and has the property nice and clean. I highly recommend this property and especially the staff thanks to Cristina ☺️!!!!

Excellent for handling all of your storage needs, Christina really does a great job keeping everything running. she’ll get everything you need handled in a professional and timely fashion. Come for the storage stay for The management

Moved 1,700 miles with final destination being Austin. Had too much stuff for the house, so found a storage unit. Cristina the property manager was fantastic. Very helpful and organized. She went above and beyond. Highly recommend this location and this property manager. Moving is naturally stressful but Cristina made it better. Thanks to Cristina!

Cristina was very helpful and professional.

Cristina was amazing through the whole process of renting and super helpful with any questions :) made the stressful situation of renting a storage unit very easy!

Cristina is the best! When my contract in the system cancelled itself when it shutdown, she made sure I still got my special that I had signed up for online.

Cristina was awesome! She was very professional and handled all my needs. I would recommend this location to anyone.

Cristina was super helpful!!! Great checkin experience.

Victoria was very helpful with my needs , answered all my questions . And would definitely recommend anyone who would need storage to go talk with Victoria. Excellent customer service !!!

Victoria was very good at helping me with my needs and what she recommended for storage. Great customer service. Highly recommanded

Stopped by today and was greated by Victoria very professional and helpfull. Its been a while since i been to a storage facility because of bad past experience... Amazing customer service I feel safe kepping my belongins here now...

Showed up needing a storage immediately and Victoria help with the best customer service even when I was rushing she took care of everything professionally thxs again

Victoria was very nice and helpful. Good customer service.. Thanks Victoria..

Ms. Cristina was the best!!!! Amazing attitude Great smile Even tho I was in this heat she made me smile Xoxo

Very kind and efficient! Thanks Cristina!

Friendly and fast service!

Could not have been any easier. Christina was extremely helpful and made the whole process simple.

Christina was amazing so helpful

Very good Knew her business well Helpful and curious Explained details well All in all will always check this location out when needing a public storage Thanks Harvey

I had an amazing experience with Cristina! Thank you

Victoria was a very helpful and sweet person... Made my visit easy..

Victoria has great customer service.. fast and easy explanations of storage facility.. will be back soon to rent.

Victoria’s super quick, professional, and helpful

Victoria has GREAT customer service

Lots and lots of rats!

Thanks Christina...for setting me up with a second storage unit. I recommend this property. Since my last visit several months ago, the property looks great. Clean! Very pleasant, informative, efficient set up.

I reserved online and very quickly Victoria called me and answered all my questions. When I went there Victoria immediately greeted me and showed me all the different size units I was interested. She was super helpful and friendly! Highly recommend Victoria if she is there! The process was quick too.

Luanne was amazing so sweet

Luanne is extremely helpful at this location and very professional. I purchased boxes for my move and was told that I could return them at any Public Storage location. I tried to return at the Public Storage location where I rented storage but was told I could only return where I purchased them. Luanne was extremely polite and helpful in this process.

Luanne was super helpful and very friendly! Clean facility and great pricing!

Luanne was so helpful in explaining options to fit my needs. Very professional.

Wonderful friendly service from Luanne! Well informed

Jason was very helpful. 6 stars out of 5

Janie was very helpful and knowledgeable of the facility and company policies. Thank you very much.

Stopped in to see if there were any vacant storage units here. Seems like there is a shortage of them but the staff was pleasant and offered to look around and call other locations for me.

哈哈哈，还行吧(>^ω^<)

Good servises..

Jason was very accommodating kind informative and made my first time renting a storage unit very simplistic and relax so that I knew everything I needed to know and then some and felt very informed and comfortable with choosing public storage. I would definitely advice others to rent here.

Good service

Thanks to Luanne from public storage for showing me all units that I asked about. Very easy and friendly experience.

Luanne was very helpful great personality

Great service, Luanne that works there is a massive help!

My friends Amy and lynette (I think) are the absolute BEST

Luanne was wonderful, she was so helpful and knowledgeable and friendly that we will definitely be doing business with Public Storage!

Thanks For You Help Taylor!!

Had a great experience here! Amy was so cool and friendly and made the whole process easy. Highly recommend!

Thank you Kia for your service. Very professional and kind! More then willing to guide, help and share so many details with us. We truly appreciate Public Storage business

Luanne was really nice and easy to deal with .

Nichole was a wonderful help with our storage needs. This location didn’t have what we needed but she helped us with another location that will work well for us. Thank you ma’am.

Best storage experience I've ever had. Not only was the property manager helpful, sweet and knowledgeable, she went above and beyond to help us get the right size and price for the unit. +Staff is exceptional +Very good price for size of unit. (Best around) +Perfect location and accessibility +Secure/Keypad entrance and Cameras +1st month for $1 I couldn't ask for a better option. I'm finally content on where I can put my stuff and feel like I'm getting the best of everything I was looking for. Can't say enough about the wonderful staff who made it all that much easier. Will be here for a long time.

Best storage option for Austin I have found. Been around different storage locations, but this one has beat them all out. Good fair prices, big units, easy to navigate and access. Staff as others have mentioned, are top notch and very helpful. Good to have somewhere nearby I can keep my things safe and secure. Looked for a while and very happy with my decision.

Amy is so nice and very quick at getting you what you need done!

She absolutely handled all of needs perfectly

The staff is great. Amy. Was very attentative when I lost my keys. Great service. Recommend from be 🌟 the best

Amy was fantastic!! Great service!!

Amy was very helpful, friendly and professional. She is an assist to you company.

After being a customer 6 yrs took my storage for being late and wouldnt even let me get my family photos

RATS IN STORAGE, DO NOT MOVE YOUR STUFF HERE. IF YOU HAVE STUFF HERE, MOVE YOUR VALUABLE STUFF OUT. Rats have peed and pooped all over our stuff in storage. They have eaten into our expensive mattress and shredded our tarp. See the attached photos. We asked the manager about it and they said they can't do anything about it. The manager here gives no guarantee that he cannot do anything about rats. The manager said people store food in storage and they are the culprit, not the fact that the management doesn't know how to handle to handle pests. I have lived in several apartments and we have food in our apartment, but I have never seen a single rat in any of the apartments I've lived at because the management invested in good pest control. The manager did not even apologize for this issue and made it sound like it's our fault for not having insurance. I can understand that they can't do anything about floods or any such "act of god". But, the management has basic responsibilities, one of the biggest ones is making sure no major pests, like rats that can cause damage to property and carry diseases, get into storage. But, these people are incompetent enough that they can't even handle that. They are happy to take your money and zero responsibilities.

I use storage facilities for my business often all over Austin. By far Public Storage has the best online user friendly site as well as their staff. Here on Santiago is no different.

I rent an indoor storage. The place was hotter than a sauna. No climate control made it difficult to be in there long. EDIT: I would give them zero stars if I could! Water damage and rats ruined a lot of our stuff. Over a thousand rounds of ammo was completely ruined, a beaver felt hat and nice vans were rat chewed. Rat pee and feces in boxes. Packing chewed to shreds by rats. They make you pay insurance but would not honor my claim because it was the first of the month when I went in and saw the damages and refused to pay another month service. They proceeded to charge me another month rent and late fees on the 5th after I removed my things. Corporate and the office on site gave me totally different stories on due dates, late fees and insurance claims. This place should be shut down!

I worked with Tamra at the location over the past couple of weeks, and she was very helpful with my difficult situation. Be sure to keep this kind of great employee! Rickey Franklin.

Good location, Clean and Inexpensive.

Támara - Amazing customer service! :)

I had a wonderful experience and all i needed was boxes. Tamra has excellent customer service and wonderful product knowledge. Her suggestions and assistance made my supply search smooth and comfortable. Thank you very much Tamra.

Adel was very freindly and helpful. She help me to select the proper storage and the things I would need to protect my belongings. She informed me about security and was very helpful.

Things are not always perfect in businesses, but when you have someone like Tamra taking care of the customers it can make it a lot easier. She was friendly and willing to help me and address all my concerns. Thanks Tamra for your wonderful customer service skills. We need more like you.

I don't write many reviews but I must say how excellent the service provided at the Public Storage on Santiago is. Every time I have interacted with the staff they have been great about addressing my needs and questions. On my last visit, I accidentally left my lights on and my truck wouldn't start. Before I could get out Kim was there to offer a jump start and had me going in no time as if nothing had happened. Fantastic folks and great place to keep your things if you don't need the cost of a conditioned space. It has been perfect for me and always find the property clean and easy to access. Thanks!

Kim was so helpfull. She attended to all of my needs & made me feel at home. I defiantly would recommend this location for all of your storage needs.

Tamara was excellent and helpful for me and my wife. It was a precious experience. Thank you!

We had a great experience at the Public Storage with Tamra.

Nicole is an awesome lady! She thoroughly showed us the unit and made sure that we are okay with it. She was really helpful with all the questions we had. Highly recommend this location and Nicole. Thank you!

Great experience at this location today. Nicole was amazing!! She made everything seamless for us, especially for someone who's renting storage place for the first time. Thank you Nicole :)

Public Storage on Satiago Street in Austin is an A rated company. Tamara the manager help us reserve a unit. When we arrived Louie was able to immediately get us a bigger unit for our belomgs. Louie is personable and gave us outstanding costomer service. It was evident that Loiie went the extra mile so that we would be satisfied showing us available units. Louie is an asset to your company.

Tamura did an amazing job and great customer service!!!

Daniel made it a flawless to complete the application process in and out very quickly answered all our questions! 😁

Daniel was super awesome when I stoped by. He was friendly, answered all my questions, and made sure I was getting the perfect sized space to fit my needs. Thanks Daniel!

Tamra helped me get a unit with awesome deal. I've rented in the past and never had any problems with the facility

Tamra gave good servive today in office very friendly

Tamra was a wonderful help and the storage was very excellent

Tamra is great, awesome service!

Tamra had helped me with an issue I was dealing with and spent a ton of time doing everything she could to solve it.

Tamara was so kind to me I was stressed about finding a storage and she was so easy to deal with God sent

I have been here for two yeats always best costumer service is great thank you Tamara for your friendly smile every time

Tamra is wonderful very helpful always on site

Tamera is great, friendly, and take care of business!!

Tamra the manager is so friendly and kind. She was so helpful and attentive.

Probably at the storage site once a week. Tamara is very friendly and helpful. Property always looks clean and organized.

Amazing service! Was helping a friend get settled in and was delighted to see how smooth everything went. Emilio was very courteous and respectful letting us know the ins and outs of the place. Would definitely recommend giving these guys a try sometime.

What an awesome place

Tamra is the best went in today in store gave out good Customer service. Would recommended this facility

Tamara I very good at what she does. The property location is not the best but dispite that the property is clean and secure, She is very helpful with any questions you might have and just a nice person.

Tamara is great!!

Tamra made it possible for me to move my things into this Public Storage facility the same day that I brought them in a UHaul. I was originally going to go with the smallest, cheapest storage unit but my Dad wanted the ease of a drive-up and I needed a bit more space. Tamra helped me and my Dad find a drive-up unit that fit our needs and was even offered at a special rate. I was extremely grateful for her help that day. She was courteous, efficient, and had a great temperament. I would definitely recommend this storage facility.

Customer service with Tamra was amazing move in was quick with no hassle upon move out. Would highly recommend this location to friends and family!

Tamara is great and always makes me feel good about doing business with PS

Great service! Tamra really helped out finding the right storage unit. I would definitely rent here again.

Nasty

Anytime you need any help with anything a helping hand is always there. I love the girls they are the sweetest I wouldn't take my business elsewhere. On the other hand The phone reps who we called for pricing well let's just say the guy can work on his rude and impatient customer service. I highly recommend skip the middle man visit the office on Santiago St. and you'll be in and out in a jiffy with a smile on your face.

Tamar gave great customer service and ask any and all questions

Tamra and Kareem were very helpful and great they answered all my questions and then some...I would recommend this public storage location to all friends and family

Nicole Alaniz is courteous and professional every time I visit the property, Public storage is lucky to have her as an employee.

Tamara has excellent customer service skills I have 2 units at this location.

Very clean storages

Public Storage IS THE SCUM OF THE EARTH. Unfair business practices. Seasonal price gouging. Lack of notification when payment doesn't go through on "AutoPay", costing you the customer late charges and increases in rent. In some ways, it is everything we expect from corporate america... :-(

I had a great experience with Tamra! Very honest fast and professional.: The facility is clean and secure which is exactly what I was looking for. -Star

Tamra was wonderful my customer service was great

Tamra did awesome job came out on property ask how everything was going

Great customer service and flexibility! Worked with property manager, Tamra! Would recommend using them again!

Tamra is the best has always helped very good with customer service.

Wonderful service by the property manager Tamra!

tamra has very good customer service skills

I give Public Storage on Santiago St 5 🌟stars because of Nicole - the manger at this location... I suddenly had to store my things - it was frustrating and stressful I was on the edge--- Nicole made my situation much easier -- she was efficient courteous professional patient and thorough ..... So I don't have a light in my unit --- not a big deal and it's not her issue to fix -- my things are safe.... She focuses on the customer ....Kudos to Nicole at Public Storage Santiago location😊❗️❗️

I still have a unit here and I have zero complaints. They keep it clean, it is well lit, and the staff is very attentive. Tamara (owner) and Jacob were also very friendly and patient. 8 months later, I actually ended up upgrading my unit. I was helped by Cole and Nicole, excellent employees! I am still very pleased with their level of service and overall cleanliness of the facility. Keep up the good work guys!

Love the customer service from Krystal and Nicole! Storage facilities clean inside and out. Krystal explained the paperwork in a way I can understand it. I also love the follow up call from Nicole to check on my move in and to make sure everything is great and that I'm happy. Would definitely recommend this place.

Nicole and Adrianne were very helpful and very good sells people.

Excellent customer service will definitely recommend this property to others. Nicole is awesome

SO HELPFUL!! Appreciate all of Nicole's hands-on help. Definitely nice to have customer service that's actually focused on making the customer happy.

Nicole was helpful and prompt.

Nicole was amazingly helpful. I came in right before closing and she helped me find the right sized storage unit for my needs and I never felt rushed. I would recommend this location to anyone.

Nicole was so helpful!

Nicole was awesome! She stayed a couple min late to make sure I could get the keys to my unit! :)