Public Storage Self-Storage Units at 2301 E Ben White Blvd, Austin, TX
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $60Best Price Label
- Climate Controlled
5'x10'Online only price$ 52/moSmall 5'x10'
$ 52/mo $70Best Price Label
- Climate Controlled
10'x7.5'Online only price$ 91/moMedium 10'x7.5'
$ 91/mo $121Best Price Label
- Climate Controlled
10'x10'Online only price$ 93/moMedium 10'x10'
$ 93/mo $123Best Price Label
- Climate Controlled
10'x10'Online only price$ 117/moMedium 10'x10'
$ 117/mo $156Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 165/moLarge 10'x15'
$ 165/mo $220Best Price Label
- Climate Controlled
10'x20'Online only price$ 175/moLarge 10'x20'
$ 175/mo $234Best Price Label
- Climate Controlled
7.5'x17.5'Online only price$ 191/moLarge 7.5'x17.5'
$ 191/mo $254Best Price Label
- Climate Controlled
10'x30'Online only price$ 291/moLarge 10'x30'
$ 291/mo $388Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Austin
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McKinney Storage Units On Highway 71
McKinney Public Storage offers convenient accessibility and cheap self storage, making it a premiere storage destination in the southeast Austin area.
Roughly 20 minutes from both downtown Austin and Austin-Bergstrom International Airport, this is a great location on Ben White Boulevard just a short distance from Interstate 35 or U.S. Highway 290.
Use a 5x10 storage unit for outdoor gear, whether it's hiking, skating, biking or swimming necessities for trips up to Mabel Davis District Park, or sports equipment for the soccer, softball or football player in the family.
Less than two miles from St. Edward's University, students and staff can take advantage of the space offered by a 10x15 storage unit to keep anything that won't fit in the dorm room or the classroom close to campus.
For larger loads, a 10x30 storage unit provides enough space for a family near Franklin Park to store couches, tables, TVs, patio furniture sets and household appliances.
This location provides climate controlled storage units and indoor storage units, perfectly sized to handle nearly any haul. Inside the rental office, there are moving supplies for sale, including moving boxes, rope, furniture pads and paper to wrap up delicate items.
When it comes to affordable storage solutions and top-notch customer service, it's hard to beat this Public Storage in McKinney.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 554)
Reanna was a huge help. Facility is really clean as well. She was so nice.
Priscilla and rheanna are amazing .I was locked and Priscilla TALKED TO ME ON THE UNTL rheanna came and saved me from being locked out ...THANK YOU THANK YOU... GOD BLESS YOU LADIES !
Adela was great thank you
thank you to susy Quick service & very trustworthy. Worked with susy on a quick fix on my storage she was very nice & she was able to get it fixed very quickly. I would trust and recommend susy for any future problems, thank you susy ,good job ⭐️ ……..marco segura
So unbelievably disrespectful and unprofessional. I asked the property manager for help with a lock out (as directed to do from the website…) & he immediately had an attitude, was very dismissive on the phone, and assured me that him doing his job was a “courtesy.” A polite “no” would’ve sufficed but he was just weird and rude.
Great price and location; Richard at the office was a big help in figuring out what size to get!
Office is never staffed, they removed the carts Can't get a hold of them through the phone
Storage unit on 3rd floor was broken into, twice. Not much help from employees. If you want to keep stuff here I suggest buying the extra insurance.
Richard was very helpful and attentive with all the questions I had and helped me switch storages with no problems
My storage unit that I share with my brother has been broken into more than 4 times in the span of 1 year. Thankfully there was nothing there of extreme value
I’m giving Stars and that is for Dawn who recently helped us as much as she can. This is not her property so I won’t hold her accountable for the lack of support, communication from this location. They have been through many people and untrustworthy people. There is no monitoring of this site at times no patrols are being done. The place is dirty it is not being taken care of obviously. Our storage unit was broken into had to call the main number in order to get things done. The door to the stairs was taped off. The stairs are still taped off due to I was able to pull the door open. There is no cameras on that side. Found marking on other storage units and other people are not aware of their units being broken into. Like I was because had they been monitoring the location they would have noticed the damage to my unit and noticed it was broken into. Something needs to be changed, I’ve been going daily since then walking the property and I’ve seen homeless people I’ve called APD and reported it Hopefully they get tired of me calling and do something about this…..
Dawn was patient and very helpful.
Dawn is awesome
We highly recommend you speak with Richard at this location. He was extremely patient and helpful with all our questions. Will definitely ask for him if we need to rent a storage with this company. Thank you again Richard for all your help!!
I rent a unit here and overall my experiences have been great. Richard was great to work with and answered all of my questions regarding billing. He was very transparent about everything and there were no surprises. The facility is clean and climate controlled. The app works great for getting in and out. I recommend this facility to anyone looking for a safe place to store things. One note though is to bring your own cart as they are sometimes in use by others.
Richard at Public Storage, 2301 Ben White, Austin, help us so much in switching units. When I went to the site, Richard found a unit for us that was on the same floor and made things easy! Thank you, Richard!
Richard and Dawn are awesome
Jessica was very helpful in helping me end my rental. She deserves 5 stars but the facility was not as clean and well maintained as when I moved my stuff into the unit, so I’m giving the building 4 stars. Also only one cart for the whole building. There used to be more.
We recently had to move because our unit had been infested with rats. We have a prison ministry and store fleece material and yarn to teach crocheting and sewing. We found 3 dead rats in our unit, and were told by management that they were “looking into the problem.” We had no food or water in our unit, so they must have been getting it from somewhere else. Cleaning the unit out was nasty! And management didn’t seem to be too concerned.
Thanks to Jessica who works there for always being really nice and helping me out when I need it.. never had a problem.. I feel safe having my stuff in this storage.. thanks again Jessica
The gentleman working was very helpful and friendly. He made the process very easy and quick
The Dawn of a new era. I had a very pleasant experience with excellent customer service.
Doors are locked, and employees are inside but wouldn't open for customers. Don't answer the phone. Beware of rats!!
ABSOLUTELY THE WORST! * ONE cart only and they have it hidden in the office * There is almost NEVER anyone in the office for assistance * No access to restroom Here we are with a huge truck and trailer and we have to unload everything one by one because carts are a “ courtesy “ per customer service. I wasn’t able to even speak to a manager or leave a formal complaint all that can be done is have my account noted. GO TO CUBE, they are so much better!
Shai is very friendly, helpful and super polite giving great customer service i recommend going to her
TARAH WAS THE BEST I TOLD HER EXACTLY WHAT I NEEDED SHE GOT ME TOGETHER REALLY FAST MADE SURE I WAS GOOD WITH THE SIZE OF THE UNIT SHE DEFINITELY WAS SO HELPFUL HER CUSTOMER SERVICE WAS EVERYTHING THANK YOU SO MUCH FOR YOUR HELP
Tarah was so helpful, kind and patient when my friend and I had questions that needed to be answered. Deserves 5 stars from me.
Store was clean and Richard was very helpful.
Came in to purchase a unit today. Got a great tour and explanation of the facility and operation from the property manager on-site (Richard). Very thorough and helpful with needs and what would work best for me. Greatly appreciated. Thank you, Tony Glenn
Stored my stuff here for only one month and came back to find rat droppings all over my belongings. Very disappointed as this has never happened to me when I’d store my things at any other public storage location. Beware of this location as the rats are definitely here.
Made an online reservation with wrong date and unit size and had a small bit of trouble canceling the reservation it was able to make to corrections needed with the help of Richard who called me moments after completing my rental transaction. Richard was super helpful, professional and friendly. Feeling good about renting at this location.
Nice people doing good work keeping it clean.
I traveled there last month to get get some things out of my brother's storage unit, who had recently passed away. Richard helped me out while I was there. He went above and beyond to assist us with accessing the unit and transferring the unit to me, etc. I really appreciated his help.
Dawn went above and beyond to help Mr try to get access to my unit and was very happy and helpful while doing it so I hope she goes far in this business
We have spaces for years, went to complete applications for adding 3rd storage, and was told i can not we have only 10 minutes, there was no one else there but some lazy dude had nothing else to do can not help me, either you are open for business or not, lazy staff, could have taken 5 min, an he could still have 5 more minutes to do nothing and get paid, what a loser.
Richard was amazing. Great service, efficient, and well spoken. Give this man a raise
Richard was very helpful
The property manager Sumatra at the 2302 Ben White location was extremely helpful and really easy to talk to. She walked me through the entire process without any issue. I would definitely recommend this location!
The entire process of securing a storage unit was easy. Then came move in day and it was somehow even easier paired with a pleasant experience! Sumi made the entire process smooth and provided some of the best customer service I’ve ever received. Clear instructions, ensuring I understood each step all while being incredibly kind and personable. I cannot recommend using this location and Sumi’s customer service enough!
Smoothest check in of a storage unit I ever had. Sumi was great! She went over everything with me and was the reason everything went smooth and quick . Answered all my questions . Unit was clean and ready for me . Highly recommend!
Christina was very helpful, and answered any questions we had for her. Nice people and clean environment
Fast service ,nice people,clean place.
Sumi was great!!! Very easy!
Sumi helped us get set up with 2 different storage units and anytime we needed help with something during our time here. She went above and beyond every single time. It was pleasure renting our storage units from her during our time here.
I signed up and got the first month for $1 deal. Before I could pay the next month's rent, they raised the price $15/month. Super shady.
Sumi was so nice and helpful! She ended up not having the right size unit for me at her location, but she hooked me up with a unit at the property next door that ended up being a lower cost and had a special going with a discount on the first month! She answered all of my questions, and gave me all the information I needed to access my unit. I recommend this place for all your storage needs!
Super friendly very helpful Adela was very patient with me had no idea what size of storage unit wanted she explained to me the amount of things I can store be at one bedroom two bedroom and so on. helpful with the security system let me know that is being watched 24 hoursS a day The access times information was given to me and suggested that download these public storage app to make it easier for me tO access the doors and elevator what a great help the app is recommend it also recommend this public storage location. Adela is one of a kind superstar thank you for much of your help
Sumi was an absolute delight! She helped me through the reservation process, finding a unit that would work best for my needs, even though that ended up being at a different location than she manages. Completing the lease online was pretty easy.
That's a storage facility and lake all storage facilities each one has its benefits and problems. This chain send me one pretty well, although it's easier to bypass and I thought that it was pretty secure. Management took care of it right away but there was a time when it was very easy to get in. Summer quick and summer slow however this one after someone try to get in using my code after hours they give me a call the next day. This is also be a self-service as well as a self storage facility. No hand trucks. No dollies. And it seems like an average location. Very expensive as well, and if you are caught with an issue, forget trying to get a manager there after office hours are closed. I'd rent more space but it is severely overpriced.There are much better solutions nearby.
Great customer service I was able to view storage size , sign and walk out with keys all during my lunch hour! Thank you Lauren great customer service!!
Stephanie was an amazing help at getting me setup with my first storage unit! She was extremely helpful and overall just made the experience a great one! I have never had a storage unit before and was able to tell her what I was needing to put inside, with the information I gave her she was able to recommend a unit size that would be a great fit for me! She was very professional and pleasant to while getting everything setup! She went above and beyond my expectations! Thank you so much Stephanie!
RJ is super helpful and has all the answers.. been a customer here for many years and continue to recommend!
I’ve had my storage unit here since 2009. We realized we lost our key when we went to get christmas decorations out. RJ at the front desk went above and beyond helping us out. We really appreciate great service during this busy time of year. This location is always clean and help is always close by.
Leon Chapa was very helpful and on point with my questions.
RJ is super helpful and friendly. He went above and beyond to help me. Outstanding customer service, and you can tell that he enjoys helping people. I am super grateful that he was here to help me today. Thank You RJ!
On the map this place looked hard to get to but actually it was easy to access which was great because I was in a rush I got to the store it was a young lady there name Sami she helped me find the right moving supplies which save me time and money I would definitely say this is a good place for moving supplies and the service was good/fast
Sumi has Very good customer service
I worked with RJ, and he was extremely friendly and helpful to my family and I. He had to close one store and come to another to assist us. He didn’t hesitate on doing it. He made sure we were able to get in and showed us everything we needed to know, before he had to leave. He is an awesome young man. I really do appreciate he for his help.
Jamal, was very helpful, went above and beyond to save me on rent for a new storage unit. AA++! Thanks!
Excellent service thanks for your help.
This rating is for Jamal, not the property. Jamal is fantastic and takes really good care of people. I moved out of 2 units today, Jamal went above and beyond. I've not had good experiences with the staff at this location recently, and even worse experiences with management. If they treated customers more like Jamal does, I might not be vacating. I suggest you promote that man.
Cristina was super helpfull
Jessica Rios was a kind, funny and professional employee. Definitely recommend this particular place.
Scott was a great and very helpful! got us into our space quickly and at a reasonable price! If you need storage in South Austin there's no other place to go!!
Expect to pay more fees than expected. I called to get rates and they gave me a price and I confirmed that there were no additional fees. Make sure to bring your own lock and buy insurance ahead of time or they’ll charge you more than you’d expect. There’s also supposed to be someone there during business hours but they’re never at the desk. That means you can’t use a cart since they lock them up. Make sure to buy your own cart since they won’t be available.
Very clean and organized. Isabel helped me set up a new unit very quickly when I had an emergency one morning. It was a great experience. Very quick and easy and she is so helpful and friendly!
Wonderful service! Management will work around your needs, do not hesitate to ask. Jessica in particular was very helpful and even followed up to make sure I had found the right location. Cannot recommend them enough!
We have used this storage facility for a couple of years now for the overflow from our small apartment. It is always clean and there is never any vagrants hanging around or nearby. I feel our stuff is secure.
Was there today and Jessica was of great help. Knowledgeable and very kind.👍👍
Cristina went above and beyond to accommodate my needs. A+ customer service!
Spoke with Isabel, super sweet and helpful, answered all my questions. Hight recommend this location!
Scott was very kind :)!
Good no issues
Cristina was very helpful and gave my great service
The place is always clean and the customer service is great.
Great location with very nice staff.
Christina was great. Thank you so much for your time and patience. She was very patient with me and kind.
Cristina was fantastic!
******Editing: Updated my review, as I received a personal call from the management team who looked into the situation. Cost increases come from the Public Storage corporation, not from the individual site (they do assess charges monthly, so there is a change for any customer’s monthly rate to increase at any time, as noted in the contract), and they are unsure why I didn’t receive better communication from corporate on the change in price. My monthly cost has been adjusted to my previous cost. Thank you, Public Storage!****** While I loved my experience of checking in and booking my storage unit, I have not enjoyed seeing a 25% increase to my storage unit monthly payment without any email or phone communication. I got an auto-payment email confirmation and saw the cost of my unit went up by 25% than what I had paid last month. I called Public Storage to see if there was a mistake in processing, and received a call back that my cost had in fact gone up, and that they sent a letter (which bounced back because my address had changed, I got an email to update my address from Public Storage but not a single email or phone call to personally let me know about the change in cost). The manager let me know on the contract that there is a note that they can change the cost of your unit with 30 days notice (in the contract it also states that they may contact you via email about this change, not via mail) - I would have appreciated at least an email notification about the change in cost of my unit, or a phone call when they saw that my letter was returned to the sender. I am trying to dispute the extra charge, because a 25% increase in monthly payments (apparently due to them having low stock of units), is very disappointing and a bit outrageous. If you book with this Public Storage and think you are getting a great long term deal - please know that you can get a 25% increase in your monthly cost (I have been a customer for the last 6 months, but would look to take my business elsewhere in the future).
Amazing customer service Christina was really helpful and very clean facilities
Cristina was great!
Highly recommended, Christina was very helpful.
I was very pleased with the service Scott gave me today very friendly and explained all I needed to know a huge thanks to you Scott if ever anyone needs a storage go by and ask for Scott ...
Vanessa was a great help today as soon as a I arrived at the storage she was able to locate everything with great precision and get me in and out could not have done it with out her
Cristina was very helpful in renting a storage!
Couldn’t have asked for a better place to store my belongings. Amazing staff at the front desk. Kind,friendly, and helpful.
Cristina was awesome today!!!
Rented a 10x10 space today! Employee was extremely pleasant and helpful, company should look to promote this guy as soon as possible. Storage space was clean and ready to go, everything seemed very secure, so I feel confident my belongings will be safe. The monthly rate is fair and I got the first month for 1$, additional fees were present but minimal. Enjoy!
Isabel was a delight! I never could have thought that I could have such an amazing experience at a storage facility!
Isabel was very sweet and helpful in helping make my move so much smoother I appreciate this place so much...
Cristina is awesome and I enjoy talking with her every time I go make a payment.
Great customer service and very friendly. Cristina made the overall process as easy as can be. Would definitely recommend checking this location out for your storage needs.
Staff here is amazing quick and friendly service
We rented a storage unit online after we moved our stuff in we got a call from the guy in the office to see if we needed anything. Easy process and great service.
Great prices online, clean and safe facility. Wonderful helpful staff in the office.
Got a great move-in special that offset the unexpected move-in fees! Bring your own lock. Great customer service, clean and professional facility all around. Would absolutely rent here again. Kim made the check-out process nice and easy!
Easy and secure access!! Isabel is amazing. She helped us the week we spent there moving our stuff. Very friendly and great attitude! Recommended!
I’ve been working with Vanesa and Christina at public storage. These 2 girls are great!
Clean facility easy access off the highway. Friendly staff!
I’ve looked all across this area of town for a storage unit and this is the best facility/rate. Clean and new. Cristina was very helpful and nice. Fantastic service overall.
Christina is the absolute best!! She is extremely helpful and ALWAYS offers best solutions and accommodations. Property is clean, secure and well lit. Best property ever.
Very reasonable Prices 1st storage I cared to keep
Cristina has been nothing but a blessing true definition of customer support! Always makes every visit a pleasant experience. Hands down best location in Austin!!!!!!
Had a wonderful experience using public storage with a last minute rushed move. Christina went above and beyond to help me turn my stressful situation into a easy and manageable one. Thank you!
Christina went out of her way to help us get our things moved in. She streamlined the process and we were able to tackle the entire project almost instantly.
Highly recommend! Isabel was so helpful - Great customer service!
Have had a really great experience with this Public Storage so far. Rented a 10x15 online - easy peasy! When movers arrived at our house, they said I would need a 10x20. I called the manager, Scott, and he was extremely helpful, exchanging my 10x15 for a 10x20 in about 5 minutes with no hassle and no extra charges. All of the office staff there have been equally helpful. The facility is very clean and in very good condition. I highly recommend them!
Stopped by to ask about prices for storage that I’ll be needing after the holidays. Was greeted by Cristina who was extremely helpful and informative. She let me know that I can complete everything online EVEN my lease when I’m ready to store. She showed me around the facility and showed me different sizes to better help my judgment. Cristina went above and beyond and didn’t rush me while I was looking. Thank you 🙏🏼 for taking taking your time to help me.
Location is perfect. Danielle made this quick and simple.
We were arriving late from an all day move and Christina called to check in which was great. We were treated by Christina and Chloe who helped get us check in and make sure we were able to obtain the current special rate. We needed accommodations with the carts and they came through! Overall an amazing experience considering how long and tough a move can be!
Kyle was very helpful. Clean storage unit.
Christina provided me with good customer service.
I got a unit in March and the manager at the time was very helpful and nice. Subsequently, I have had problems on several trips to my unit. Every time I go to put stuff in storage there are absolutely no carts to be found. I posted a 1 star review and got a call from the district office. I added a couple of stars for that prompt response. I will see what happens the next few times I go to my unit. I may purchase a handcart so I'm not forced to make several trips carrying heavy boxes in the heat. I appreciate that management is responsive to my concerns
Cristina was very knowledgeable and helpful
Thanks Cristina you're the best. Super helpful and so kind
Lost my storage key and got the help replacing it.withThanks for all you help Cristina. Of course as everyone told she had warm smile while guiding and saving my day!
Cristina was amazing! Fast and easy!
Cristina was Super helpful and we love a helpful Queen! Thanks Gurl!
Cristina was very helpful and knowledgable and made my transition super easy!!
Great customer service and friendly staff!
Cristina is amazing. The property is always clean and she is always so kind everytime I see her working. It’s nice to have great customer service even in these crazy times we are in... I know she wears a face mask at all times but I can tell she always greets me with a smile 😊
Cristina is a kind, considerate and helpful woman that made sure everything was done well especially since I was in a rush, thank you!
Staff was very friendly and helpful. Facility is very spacious and clean.
Highly recommend this place for all your storage needs. Also, Cristina is SO helpful... she desires a raise!
Christina helped tremendously! Loved the customer service, she is very alert and intuitive. This is a great location as well. 👍🏾👍🏾
Rick was very helpful and friendly! Very easy move in process.
It's a clean environment, quite staff, but the thing that bothers me is only 1 cart for I dont know how many people. I made a trip out there to unload a truck load of my stuff and asked for a cart they said "we only have one and some one is using it sorry." So instead of 10 minutes to uh unload it took 45 minutes. Second trip same thing some one was using it so instead I left and came back later to tempt to use the cart but guess what, sorry since they only have one cart you have to check it out but they close office in 10 minutes and can't use it. So I get if they can rent storage but is there a company that can rent them carts for there customers to use.
Adela and Christina were amazing! Totally recommend this place.
From the most sincere place in my heart, I wish to thank Christina at the 2401 East Ben White location. She provide me quality assistance with successfully completing the electronic rental process and my subsequent storage needs. With her friendly attitude, patience, kindness, and utmost professionalism, she restored my faith in customer service. Public Storage is fortunate to have her serving their customers with fidelity!! Abundant Gratitude, Sheila F. Wilson-Madden
Cristina rocks!! She has been very helpful.. made my rental process so easy.. give her a call and make your reservation.
Cristina is fabulous. Very helpful. Extremely focused on customer service. And professional to the max!
Cristina was very polite and helpful 😊
Cristina was amazing today! My movers dropped my keys right before the doors locked the night before. She locked my storage up the next morning and held onto the keys for me. She even stayed later when they closed to get me my keys when I wasn't able to make it on time.
The lady Jessica Rios was very informative and made it a good experience on my rental. Also she was quick and fast
Good storage unit, Jessica was friendly and helpful would recommend this place
Scott (I named him Bruce) was the coolest kid on the block. When I tell you he got me out of an extra $84.00 for boxes, tape, and tape dispenser I didnt know I needed. If you can go to this public storage please do so. Scott is very friendly and thorough
Incredibly helpful staff, great service, clean & well managed! Thanks to the whole team for setting me up!
Jessica R is really helpful! The location is great and the it fits my budget.
This location is excellent-easy access on and off the freeway, secure, and well maintained. More importantly, the staff. Scott was the employee assisting us during check in and couldn't have been more helpful. He was very knowledgeable on all the steps required, did a walk through of our unit to be sure it was the right size, and made sure our access code(s) worked before finalizing the unit. He made the process super easy and was incredibly friendly, unlike experiences I've had elsewhere. For the price, this is a best buy in Austin.
Jessica was so friendly and helpful! Renting from Public Storage was such a seamless and easy experience. Highly recommend!
Jessica Rios was awesome, very helpful and provided a variety of available options with additional products to make our move easier. Thanks for your help and professionalism Jessica we appreciate ya.
Quick fast service thank you Scott
Mia is very personable
Mia was VERY diligent, she sold me merchandise that I didn’t even think I needed. I don’t even think they get commission but they should! She knows her products. Great customer service I would definitely recommend anyone coming to see Mia at public storage
Adrianne was great and had great customer service and has lots of knowledge.
Don’t even waste your money, there are so many places where you can store your things, these people will tell you one thing when you sign the agreement and charge a whole different amount a month later. Awful experience and will never return again. I feel bad because I recommended this business to an organization and luckily we found another place.
The Manager Kyle went above and beyond with customer service! What a wonderful experience. He held doors for guests, thoroughly explained the policies and made my moving process SO EASY. Highly recommend****
Jessica explained everything well. Kudos. However i kept getting billed way too early. A bit pricey but good service otherwise.
Rented out a unit for a few months, very helpful staff! Overall good experience
I call this store 2401 E Ben White and spoke with an employee name Regina. I’m stressed about moving and having to leave my stuff in a storage. She reassured me that the units was secured therefore my belongings would be safe. She answered all my questions efficiently. First time I experienced great customer service especially over the phone. They need more people like her at public storage.
Scott, very fast friendly and helpful
I've trusted Pubic Storage all my life with my personal things while moving from one state to another. I will never be using Public Storage ever again. My personal and business items were stolen directly from locker, on the third floor, after needing to take a keypad and timed elevator. They stated my unit was found without a lock on it on 02-01-2020 however I didn't learn about it until the 13th. They had already deleted the video by then. I had been at the unit on 01-24-2020 because I own a business. My account is set to communicate with me via email because my numbers change. My number changed and they failed to send me any notification about my unit but still managed to send me a billing reminder to pay for the storage space. There was no information to provide the detective that has been assigned to the case and they won't release the information for who else may have accessed that floor over those few days. I am at a complete loss and no one cares. I lost family heirloom items that have been passed from one generation to another. Insurance doesn't replace that. I'm heartbroken and my trust in Public Storage is completely broken. DO NOT LEAVE YOUR VALUABLES HERE
Kyle was great. Quick and easy rental experience!
I had to move storage locations last minute while in crutches for a climate controlled unit, and Kyle was tremendously helpful in setting everything up quickly and easily. Props to him and to this location.
Nicole was an absolute lifesaver when I was in the middle of a complex move from another state. She was able to make what I needed happen in the timing we both had. Without her willingness to support me and skill in setting me up, I don't know what I would have done!! I am very happy and appreciative to be at this location with my storage unit!
Nicole and Mia did a great job helping me w a storage and even help pick out merch thank u
Nicole was so hopefully! She helped me when I was sad about Kobe Bryant’s death. She had a Lakers cup and we immediately bonded. She always has a smile on her face. Would recommend to all!
Adela and nicole were great help and the most inviting personalities! I couldn't imagine leaving my things with better people thank you guys!
Nicole is great! She was helpful, friendly and accommodating!
Thanks to the girls at this place. They keep the place really clean. Thanks Nicole and Adela
Nicole and Adela were wonderful. Thanks girls
Nicole was really nice and straight forward
Good place to store my stuff.
Kyle provided fast and friendly service! Strongly recommend t his location!!!
Kyle set my appointment the same day and was very helpful !! He gave me a tour and was very respectful , Thank You Kyle !
Adela and Kyle as well as Nick were very helpful! Great facility
I Recently signed my lease with Nick and he was super sweet and explained everything so well he answered all my questions without me even aaking the question. I recommend this public storage also its well maintained. They got my business for every move or extra space.
Kyle was very helpful and anwered my many, many questions. I really appreciate his time and professionalism. Jessica R. was the MVP to me for the day. She works at the location not too far from Kyles location on the other side of Ben white. She helped me and went above and beyond in explaining things and how they work with Public Storage. She is definitely a commodity to the company and her efforts really made my day! Thank you so much!!
Nicole was awesome, very helpful
Jessica was a great help finding the right size locker. The space is very clean and very secure!
Nick has gret customer service experience highly recommended
Scott was very helpful & quick about getting me in & out. I was impressed with the cleaness of the faculty. I would recommend this spot to any one looking.
We have stored in many different facilities including multiple public Storage locations. Public Storage for sure has As our business and loyalty.Their property manager and team is professional and very helpful. Nicole is a great manager and is very understanding and we really love The professional environment and Reassurance that our items are safely looked after. This location is highly recommended
Nicole was outstanding! Seamless process to get my storage needs!
Nicole was great, fast service.
Kyle was great!...got me thru everything efficiently!
I always get the best customer service at this location. Nicole always really nice and helps me w all my questions. The place is really clean thanks
Nicole is absolutely the best !!!!!!!!
Nicole is the BEST hands down. She made sure that I was aware of everything before completing my sale. She is so personal I could talk to her all day. I love how professional she is and how much she cares about safety and her job. More companies need employees like Nicole.
Nicole was great and helpful thank for the service
Nicole is a very great person, very helpful and respectful. She always has a great attitude and very cool spirited! She’s the best For this company 💜💜💜
I love this store!!!! Nicole gave us everything we need
Nicole was very helpful in setting up my storage unit. Very friendly and efficient...would highly recommend coming here.
***Accidentally posted at the wrong location*** I came to public storage for a rental space & in return got an amazing interaction with an employee. Nicole was so nice & helpful, and answered all of my questions. She explained everything to me and even recommended these moisture things that help prevent mold. Thanks a bunch!
Nicole, Nicole is always helpful and I enjoy my conversations with her Thanks William
Extremely helpful and was able to answer all my questions. The staff there (Jessica R) was very informative.
Forgot my code
Second time renting at public storage. First time at a climate controlled unit. Was showed around by Scott. Very informative and friendly.
I came by with my mom looking for a storage room, she is learning English and I have often seen how many staff try to help out, are kind and patient. I was really shocked by how rude the front desk person named Nicole was towards my mom. She slammed the doors, wouldn't answer my mom's questions and wouldn't look at us while speaking to her.
Nicole was very rude. I came by two times and she was very rude. I'm learning English so I speak slow and she looks mad about it. I needed to come back with someone to helped me translate and they even noticed the bad attitude. She slammed the doors, she wouldn't answer my questions, she didn't want to show me the storage location. If she is customer service its really disappointing.
Scott was awesome help me with getting my storage
Update: 12/19/19 visited Public Storage once again and I finally rented a unit. This time I was assisted by Scott. Once again, I received excellent customer service and was completely satisfied with the overall experience. There was an online deal so, the unit I rented was on sale. Additionally, the location is very clean and the rental process was very easy. Most importantly, Scott was friendly and answered any additional questions I had. Thanks Scott. October: Thank you Brittany for taking the time to answer my questions about renting a unit. Your were extremely helpful and patient. I received excellent customer service.
Jessica R was great! Helped me out fast and very nice the entire time. She’s awesome!! Thanks to her!!
Excellent customer service. Super clean and secure facility. Thanks for all your help, Bryan!
Marie helped me get going extremely quickly and is very accommodating and kind! Would definitely recommend this storage facility.
Thanks for your help Bryan
Great place and great service. Thanks Nicole
Kim is very nice they were very informative and helpful. Clean and neat. Good online deal. After all the fees and promos it's $63 for 1st month for a 5 x 10
Nicole and Bryan were a great help.
Nicole was amazing she helped me out and answered all my questions. She was very quick and efficient.. give her a raise :)
Really nice place, compared to other places. The people are great, Jessica R helped me out a bunch! Super sweet, extra helpful! Great experience here!
Nicole was super helpful and very informative. She made me feel good about moving into this facility.
Great for storage
Happy holidays to the staff of PS. Nicole is very helpful at all times
This storage place is the best super clean the whole staff is wonderful. Definitely will recommend. Thanks Bryan and Nicole
Great experience at this location. Nicole And Bryan very helpful
Scott was outstanding. Got me in my unit and made it super easy. GO SEE HIM!
The area is nice and the storage facility is top notch. Customer service was even better and all my questions were answered by the lady up front. Name was Jess or Jessica R. Great customer service.
Facility was super clean, and secure and the staff was sooooo helpful, Jessica R really helped me out!
when I visited this facility it was very clean and the front desk lady Jessica Rios helped me I greatly appreciate her😊😊😊
Nicole was great, made it hassle free for me to get set up with a unit!
Nicole was very helpful and has excellent customer service skills, very patient and understanding!!
Nicole was super helpful, helped us get the storage size we needed and a pretty hassle free time.
Gives quick accurate assistance thanks Nicole
Excellent Service, Clean Facilities, Outstanding Prices
Nicole was so great! She made the move in super easy! I didn't have a lock but they have them there so that saved me a lot of time. The location is very clean, you can tell that they are constantly maintaining the site. I've rented at other storage places but nothing compares to this place. My husband and are 2 happy renters!
Nicole was very nice, welcoming and very helpful. I would definitely refer friends and family.
Nicole & Kim are so amazing love them
I needed help & Kyle was so kind & was more than helpful! I am happy that he is the person I encountered...very nice young man!!!
Friendly, helpful staff Jessica R. is my favorite. Clean and secure we have been dealing with this storage company for 3 years without issue. Thank you for serving us.
The facilities was clean and the location is easy to get to. Jessica R was courteous and made the rental process easy and fast.
Nicole and Kyle were awesome, very helpful and well informed. Highly recommend this place.
Jessica R is very helpful, knowledgeable, and kind.
Nicole, Provided excellent service. I will tell my friend about your service.
I just happened to walk past and maps decided I went there
Just moved my stuff into storage today. Bryan help me set up everything and he was awesome! Very thorough but made the process entertaining and easy to follow. He answered all my questions and was happy to do so. Very helpful! Space was very clean!
Nicole was amazing
Nicole excellent customer service. Thanks for ur help
After reading up on renting storage units and being wary of the customer service that I could expect, I was pleasantly surprised by the attentiveness and helpfulness of the team at this location. I rented my space for 4 months and had no issues at all. When I moved out, the experience was quick and easy to close my account. Great job to the team!
Nicole is a stellar manager and a delight to do business with.
Nicole was amazing, very helpful always had an answer for our questions and always had a smile
Good place for storage and employees there are Nice especially Jessica R secured storage and good climate control....
Brittany finally made sense of all the problems with my bill. Very good customer service at this location!!!
Nicole is awesome. Highly recommend!
Thaanks nicole for all ur help
Nicole FINALLY fixed my code and rental agreement. Thanks for ur help.
It used to be cubesmart which was great. Since public storage has taken over they won’t prorate your monthly rent if you move out at any point of the month. They won’t let you switch units and keep the promo. The lady there was pretty rude and completely not helpful.
Fast and friendly service from Nicole and great location
Nicole she helped me fix the email and got everything straight
Nicole was very helpful and showed complete customer service!!!!! Was very blessed to have had her🙏🏾🙏🏾🙏🏾
Nicole was wonderful!
I was helped by Nicole and she gave me great assistance when I needed help .. thank you guys
Awesome Service! Quick and Easy. Nicole was helpful to help me in my time of need! Great Customer Service!!!
Great service from storage setup to leaving with key in hand. I was walked through all the steps I'd need to access my Storage unit. Jessica was a great help. Thank you.
I highly enjoyed my experience renting from this facility and the great service Jessica gave me. She was very kind helpful. This storage facility is a great location, and very well taken care of.
Jessica R. Was so friendly and patient from the day I reserved my unit online by contacting me and letting me know I was welcome to come in to the office, until the i actually went to confirm my unit. This is my 2nd time using this location and can say this was the most memorable.
My husband and I highly recommend this Public Storage location. We had an issue with a very complicated transfer of units which took a while to iron out, but when it was, we were more than happy with the resolution. Nicole, the manager, is very professional and conscientious, and responsive to customers’ concerns, and always returns calls promptly. The district manager, Sabrina, took care of our issues in a very satisfactory manner.
Nicole and Daisy were amazing, helping me move out of my unit. I had a great experience with Public Storage!
AB omg was so amazing !!!!! Omg she helped me load all my stuff to 2401 location and guided me to 2301 for unit size I needed! She understands how hot and frustrating it was and was so kind and patient and helping me load and when I was buying the boxes and tape she as well helped and box some things! Great customer service
Nicole was extremely nice and helpful.
Jessica R gave me really cold water in time of need
Nicole was great and efficient! She had everything all ready and prepared for me even when I came in early! Thanks! Great service!
Nicole, Great environment and very helpful!
Nicole was extremely helpful With great treatment and friendly service. The office is nice and there is never any debris around anywhere. I feel confident storing my belongings here. Its also not too far away from the warehouse.
Nicole was amazing
I came at last minute and Nicole help me out when I was in a bind. Super fast and easy. Thanks
Nicole Explained everything very well very polite well mannered would definitely recommend this location thanks for all your help
Jason was so helpful in getting the process set up. Easy. Seamless.
Everyone is so friendly at Public Storage!! Nicole and Jessica were so awesome and knowledgeable! Thanks ladies!
Thanks nicole for all ur help
Nicole was such a big help at this location. Got me in and out within the hour even though I needed to leave halfway through to get cash from the atm! Such a good experience
Nicole was very friendly and knowledgeable. She made my experience very comfortable and at home. Definitely felt the hospitality!
Really impressed with the facility and Jason’s professionalism and courtesy. He explained everything thoroughly and made the whole experience very pleasant. We have used Public Storage before at several locations and this one is the nicest we have seen.
Jessica K. Was a great help today
Jason was a huge help getting me “moved in”.
Jessica R. Was super helpful when I called her before moving out and had a very positive attitude helping me check out of my storage unit
After having some difficulty at the Public Storage across the street I was lucky enough to get helped by Nicole. She was amazing. She could see I was a little frustrated and was very empathetic and gave me amazing help. Very thankful for her help.
Nicole was very helpful and gave very clear explanations to every question we had.
Wonderful quick service -fast & friendly set up for new storage unit! Very clear & thorough explanation of all details!!
Jason was very helpful. I would recommend to anyone looking for storage.
Thanks Nicole for all ur help. You have always been a great help.
Nicole was on it! She helped me secure the space I needed on the spot. Thanks a million public storage.xo
Jason was great!
Jason did an excellent job of helping me.
I have a climate controlled unit here. It's secure and temperature sensitive. It's nice to pull something out of storage and not feel like I'm baking. This is a nice location. The restroom is clean. The office is nice and there is never any debris around anywhere. I feel confident storing my belongings here.
Jason was of great service
Wonderful manager, Kim, other staff are very friendly. Moving is stressful but they helped me figure out what boxes to buy and what size unit to rent. They were spot on. Facility is very secure and clean. Codes in and codes out.
Jason is the best around! I missed my cut of date by 1 hour and was forced to play an extra month, but Jason helped me get a refund for that month. The whole process was easy and quick. Thanks for everything!
Nicole is awesome she made sure my unit was ready to go when I needed it. Nicole answered all of my questions and even called me to verify my reservation. Amazing service.
Had a great experience with Jason he was friendly and explained everything I would totally recommend
Jason was excellent today! He came in earlier than our normal reservation time at the last minute, was extremely prepared, kind, and organized!
Nicole was a fantastic help! Everything was so easy and quick!
Nicole Is very helpful and polite while renting to us she was very thorough in explaining things she exactly what we needed
Nicole was super sweet and knowledgeable :) she made move in day easy even when I got transferred the same day ! Took care of me within minutes !
Nicole was friendly and was helpful in helping us navigate through the facility
nicole was excellent! very kind and efficient! helped me find a great deal and made sure i knew exactly how the process worked :-)
Thanks nicole for ur help and great customer service
Nicole ws a big help in getting my storage needs met. Thanks so much for making the process easy. Five stars!
Quick, easy, and painless. Nicole was nice and extremely clear with me when checking into my first storage unit. She gave me useful suggestions to protect my property and could tell she was genuine about it. I would definitely recommend this location and Nicole as well.
Nicole was absolutely the most friendly person. Great customer service
Nicole was amazing. Went through paper work and was a great help. Defiantly will recommend.
Nicole the Manager was extremely helpful and got me set up right away. Great storage!
I needed to get a storage unit at about 4 pm and they were able to set up an appointment and hand me the unit the same day before close! Nicole at the front was a super big help and made this process really easy. 5/5 stars.
The staff are very helpful and kind. It is always very clean. The climate is so nice and cool, it will keep you moving while moving. I never worry about my possessions that far stored there. Very sage feeling. Great place.
Nicole was very helpful and her service was awesome and quick!
Thanks to Nicole for helping me get the rt size at the best price. Both girls were wonderful. Nicole and lauryn.
Nicole and Lauryn very helpful and made the process real quick and easy and answered all my questions. Thanks girls
Thanks to Nicole for being so resourceful,
Nicole was so friendly and extremely helpful in the move in process! She made me feel comfortable and assured that my belonging would be kept safe! Highly recommend this location!!!
Nicole did an outstanding job last week helping me and my husband find a storage. She saved us time and money. We loved the new storage place it’s very clean and nice.
Awesome customer service. Thanks for all your help
Jason was wonderful at helping us find the size unit we needed and walking us through all the details for our move into public storage. I’d definitely recommend using this location. Great experience!
I was helped by Jason and everything ran very smoothly
Service was good staff very polite assisted when needed will go back if ever needed
I had the pleasure of working with Nicole. She is very customer focused
Nicole did an excellent and efficient job of setting me up in a nice unit....
Went here needing a storage unit asap. It was an emergency for my company. Not only did Nicole assist me but her kindness and professionalism were exceptional. Will do business here again specifically cause of her.
Nicole and daisy was great and wonderful!
Nicole and daisy thank you for your awesome service!
Jason did a great job setting up our unit and answered all my questions.
Nicole helped me find the right unit at the best price. Very friendly and out spoken as well. Thanks
Rented a storage with Ms. Nicole and she did amazing job! Will refer her to friends and family. Go see her if you want your belongings stored safely.
Nicole is wonderful she help me with all my questions and very professional. Thanks
Thanks to both Nicole and Kia for the excellent customer service thanks for listening to all my problems and making my move easier
Kia and Nicole did a great job in transferring me to a bigger unit. Thank you for all your help.
It was a great experience working with Kia. She is super friendly and helpful and got us set up with our unit quickly. The units are also nice and clean and work great for us.
Jason help today and did a good job.
Few days ago I when to rent a unit from this place and had the best costumer service ever by a lady name VICTORIA she was one of the most professional person she explained everything about this storages show me around the place and explained all the security they have so I felt really safe about my stuff so I got the unit thanks to her VICTORIA-KIM keep on the good work 10+++
Kia was very helpful and professional. Location is very clean.
I had to be referred over to this facility from the one next door. I was in a huge hurry because my GPS took me to two other public storage before the right one and I walked in at 5:50pm. There was a gentleman in front of me who had walked in at 5:30 to book 4 units. Kia didn't miss a beat by letting me know the situation and that it would be a bit of a wait. She asked if I wanted to come back so I wouldn't have to stand through the four unit booking process. Unfortunately for both of us, I had a flight to catch at 6am this morning so I couldn't wait. We all ended up having a good time chatting and Kia made the experience fun and seamless for both of us at the same time. She was thorough and professional. A great smile went a long way to make the process smooth and if I could have, I'd have taken her out for dinner because it was almost seven until we finished up. THANK YOU
Kia is awesome. Super nice, funny and helpful. The facility is spotless, climate controlled and has great security.
Spent the morning searching for a place to store my belongings and this location was by far the cleanest and the manager was every so nice and full of knowledge. I recommend this facility wholeheartedly.
Luanne went above and beyond...an accident led to a late arrival of our moving truck. Luanne stayed late to allow us fast ingress to my rented the units. Very helpful!
Kia was very helpful, kind, and considerate regarding our property and made sure we had everything we could possibly need. Great experience and I hope she's there when we need to do business again.
Kia was so helpful and showed me a couple units to help me decide what would work best for me. She was also great at recommending what moving supplies I might need. She made the whole process so easy
This place was awesome. Kim was a ray of sunshine and made everything so easy. I've dealt with other storage units before and it's never been this nice of an experience. She was a breath of fresh air and made sure that I understood everything that was going on. I really hope everyone else there is as wonderful as she is. Thank you so much!!
Great storage facility! Kia, the manager, is awesome and friendly.
Luanne helped me and she was so great. Super friendly and was able to answer all my questions. I love people that care about doing a good job. It shows.
I am very grateful to Luanne! Luanne was extremely helpful, responsive, and friendly. Thank you for your excellent service and guidance.
Kia was very helpful, pleasant and efficient in transitioning my account.
Kia was great to work with. Fast. Knowledgable. Ready to help in any way.
Kia made my transition smooth and easy and she was very pleasant.
Made transition very well. Very pleasant experience.
Jason was awesome and super informative! He asnwered all my questions that I had..The facility was clean and tidy.
Nice and new. Very clean
Went by today to pick something up from my friends unit. Talked to Kim at the front desk, and she was super helpful, friendly, and followed a great security process to ensure the safety of my friend’s unit. Bravo. I don’t currently have a storage unit, but I have used them in the past. This experienced enforced that, when I was their customer, my belongings were safe.
Quick simple and to the point! Great experience leasing with Jason
Jason Helped me today he was very nice and did a great job. He was very thorough. The rental was quick and easy.
Jason was very helpful & their prices r very reasonable.
Nicole is hands down A+ with the customer service I receive from her every time.
Ms. Kim provided a wonderful experience. The property is well maintained. I recommend this location.
Kim & personnel are very helpful. I had to do some moving around of my belongings. Kim has gone out of her way to help me. Also found Kim & Shestie to be conscientious about keeping the property clean. The lights are motion sensitive. I wish the timers on the lights stayed on longer.
Kim and Nicole were so helpful if figuring how to file a claim after my unit got wet.
We stored all of our belongings at this facility in November 2018 (27 years of marriage and 3 children worth of memorabilia and personal items). We moved back overseas in January 2019. On February 6, we got word that a sprinkler system had malfunctioned at the facility and our unit was affected. Jason Mortenson is the area manager and was on vacation when all this happened. I finally got in touch with him on February 11 after receiving word about our belongings. The other person (Steve) who was taking calls for him during his absence was not accessible. It really did not do any good to talk to Mr. Mortenson. His response was that a waiver had to be signed by the person responsible for removing our belongings. Because we are overseas, other people are working to take care of moving our things to another location because there is no other unit available to us at the current facility (not that we would keep our belongings there if there were!). I think the thing that would make me NEVER choose this location again is that lack of empathy that no-one has shown. Mr. Mortenson never once even said "I am sorry this happened to you guys!" It's just another day in the office for him. He really needs training in working with CUSTOMERS! Even when you get fast-food and a problem happens, the manager expresses some form of regret. We will be so relieved to have our belongings (what we can salvage) away from this place. I would never advise anyone to use this location or any Public Storage location. We are very disheartened by the way we have been treated and the lack of regret that has been shown by the management. Update: I just found out from my insurance company that Public Storage has insurance and they are liable when they are at fault! This did not come up in any conversation I had with them. Please be informed and do not think that if you do not have your own insurance and something bad happens that you are "out of luck". They will not inform you of this! It's very dishonest, but it is a fact!
Always helpful when i go in
location is perfect--close to my home and work place and the prices are low. Staff was helpful and very nice (Nicole??)
Kim is always so sweet and has great customer service thanks for all your help
Kim is so amazing she was very helpful and was very kind and super SWEET!!!!!!!
Kim did a wonderful job of assisting me and was very thoughtful and informative on what public storage has to offer. Her product knowledge was on point and I enjoyed this rental experience
The person that works this location is Kim H. I was not able to make this location. for about two weeks. Always closed when I got off work. She has gone above and beyond to give the professional assistance that's why I remain at public storage thanks to employees like Kim H
Kim is so terrific! She has been very helpful to us. We appreciate her.
Kim went above and beyond with her customer service, helping us immensely with several different things at once. We also feel that our family's items are well-kept here because of the environmental controls, and the secure entryways. Thanks! :)
Great customer service from ?James?. Thanks for your help!
How much do the storage units start at?
I met with Kim and she was super kind, helpful and informative. I feel very good about using this location to store my belongings!
Kim is always friendly & she is a very big help all of the time,her customer skills are among the best l've experienced in a while,dont know what we'd do without her*
It was OK
Kim was wonderful! Extremely helpful, prompt and patient. Thanks!
I stopped Kim’s store and she answered all my questions I had about storing property. It was very clean and I felt right at home with Kim!
Kim was great and helpful. She was very welcoming as soon as you enter the office. She answered all my questions that I had and I was pleased with her. Customer service is important and I would recommend this place. The property was clean as the office.
Kim was wonderful and sweet and got me in and out super clean place and even have materials on hand if needed definitely will use in the future and recommend to others
I have rented a unit at this location for years and when ever I need anything, the staff is willing to help as Kim did this past weekend. Thank you Kim
This location is very easy to access, the facility is secure, but simple to get upstairs to your unit, and the staff was extremely friendly, with Kim helping me get set up quickly and walking me through a few finer points to help make it simpler if I need to get a different sized unit, had a question about a bill, etc. Kim was especially nice. Thank you!
I've rented here for several years and only stopped because I moved away from the area. The staff are always kind and helpful and working to keep the place clean. I would recommend this location to a friend.
I was just about to close my unit today and move to a storage facility closer to home. Taylor was SUPER helpful today that I not only decided to stay, I upgraded my unit to a larger space. Thank you, Taylor! Super clean facility and friendly staff!
Kim at Public Storage was super helpful and quickly helped up swap the unit we reserved online, got all the paperwork complete... super smooth transaction. This facility looks almost new, very clean - everything worked. Easy access.
I had an issue with some boxes that were being delivered to this facility, and Kim saved the day. She went way beyond the call of duty to ensure my delivery was safe and secure and even went so far as to load it all onto a dolly for me. I can't thank her enough for her help! In addition, this facility - where I've kept my belongings for almost four years now - is always super clean and well maintained.
Nicole had fantastic service
Kim is part of my business team! Thank y’all for all your help
Kim was wonderful and incredibly helpful. I would recommend this place a million times over.
Great experience, really nice service!
This place is seriously great -- the climate control and safety features aren't even the best thing about it. The guarantee that rodents are not likely to eat your things is paramount. Lastly, KIM IS AMAZING! so helpful, patient, showed us all over the property at different rental options. Even didn't mind at all when we changed our minds a couple times. Really great, we feel in good hands at this location of public storage, with Kim.
Kim was amazing from the moment I walked in she was very friendly and knowledgable. I feel super confident storing with Public Storage.
We were looking at many storage places & came across this one and we decided to rent here for the great customer service, Kim was wonderful and answered any questions we had.
Kim was very Helpful, and knowledgeable. She was able to help with may storage needs.
Check is always so helpful let be this facilty
Worl most sitty place the manger dont know what is going on the elevator has be broken for 3 month and it says control temperature and would assume it cool in there but nope it Like 90 inside i know this is texas and hit is 100 105 but i not paying 200 for control hot ass air at 90
Kim was awesome. Helped me at the last minute when she didn't have to! Thanks KIM!
Not well maintained. If you do only a tiny bit of shopping around you will find better deals for better facilities. The elevators have never worked properly. And the carts are always locked up.
I recently went in to get a bigger unit and was very impressed with the great customer service from James. He was on time for our appointment and very helpful in our decision making. I would recommend anyone there the staff is always helpful. Thanks again James!
I have had my things stored at this Public Storage location for almost four years. CJ has always been courteous, professional and helpful in every way. Recently, she assisted me with a billing problem which had been my oversight; and it was resolved immediately, thanks to her help. I could not be more satisfied!!! Update: Two weeks ago I moved my belongings out of this facility. Again CJ was very helpful! She assisted me in saving one month's rent by advising me to move on the last day of the month rather than on the first! You rock, CJ! Very satisfied customer!!!
Tamra helped us out right away and left her store to help us get a unit ...she was awesome
Tamra was very helpful. Grate service
I never thought I'd say I received amazing customer service at a storage unit facility, but crazier things have happened. CJ was so easy to get a hold of, very knowledgable about the property and was very flexible with us needing to upgrade to a bigger unit. She even called a week later after we moved in to make sure everything was going well! CJ, thanks for giving me the warm & fuzzies!
I love renting at this property. Stephen was on duty helping with my payment issue and was very helpful!!!
Stephen was very friendly and helpful. Appreciated the excellent service!
I never knew how important the customer service aspect of a storage facility could be until I rented from this location. CJ is amazing - I've left my unit open numerous times and she's always locked it for me and called me. When my credit card gets changed, they've always let me know so there's no interruption of service. I lost my key and was able to get the lock cut off and a new one put on in no time. They are amazing!
Yuk, beware they have interest fees and bill you for 2 months at a time. Beware, be afraid of their staff, some are friendly and some are a nightmare. Beware of their billing. I do not, do not recommend them
This is the first time I've ever leased a storage unit. I have to admit, at first I was skeptical and regretful. I felt the person who did my lease spent more time trying to up-sell me than going over the lease itself and the terms/conditions. Towards the end of my lease, CJ was able to help me out tremendously. She is seriously the best! If you can deal with her and only her, do it!
Kim is amazing!!!
Manager CJ, E Ben White Public Storage location, "Simply the Best". This location is always clean and manager CJ is out of the office on the property available to lend a helping hand, answering all questions and providing solutions. Keep up the good work, E. Ben White team. Jocelyn Walker
I only needed to store my items for about a month and this place was perfect to do so. CJ was amazing and very professional! Her customer service is exactly as it should be. She promptly returns phone calls and talked and walked me through the entire sign up process. The temperature controlled environment was easily accessible with the code she gave me. The elevator was large and perfect for getting upstairs. Need a place to store stuff? Go here and ask for the amazing CJ.
CJ, the manager, was very helpful from start to finish in the rental process. She returned my calls promptly and had good information and advice! The site is very clean, easy to access and is in a convenient location.
Great place! This is second time I am using this facility for storage. Always great people and easy to do business with them. Stephen helped me today and he was great! Gave me options and a great price! I got everything I needed. Thank you and definitely recommend this location
CJ keeps this place running perfectly. She's the only reason we keep returning to this particular Public Storage. A storage space is just a storage space. It's the people that matter. CJ is awesome!!! Give that lady a raise!
Chose this place on a wim. Really enjoyed the interaction with the property manager CJ. She made it a very easy move in. Love the customer service. Would recommend using them and we use them everytime we need a storage.
Stephen was awesome! I was having a bad day and he made me smile.
CJ is hands down the best at customer service and going above and beyond. She even gave me some tips for storing my belongings long term. Sweet lady. Great location, great prices (I compared prices & they are less expensive than their competitors) and the entire facility is clean with plenty of convenient parking. Five stars from me. 👍
Great customer service!
CJ was extremely helpful. I'm downsizing from a 3 bedroom house to a tiny 1 bed apartment downtown. Out of all the storage options, this was the best location for the price and size of the units.
Ariana was amazing and so helpful. She helped me make this move as easy as possible. I really appreciate her taking her time and helping me figure out which one will be a fit for my goods.
This is a great facility, clean and well managed. It was a pleasure to work with CJ when I needed to expand from a 5x5 to a 10x10.
The facility is clean, well-maintained, and feels secure with the multiple code access points. The location is great and easily accessible. CJ is super helpful and friendly. I've had a storage unit here for years and urgently needed another smaller one and CJ was very accommodating, having everything ready to go when I arrived after having reserved online. She goes out of her way to help. Definitely recommend.
CJ is friendly, professional, helpful, and caring. I've been storing things here for years and will continue to do so knowing she is managing the facility. I recently needed more space and CJ quickly accommodated me, finding another unit and making the process as quick and easy as possible.
Got a great deal online and CJ called me immediately to arrange a tour and finalize the arrangement. What great service! Thanks to the manager, CJ for being so helpful. She even remembered my name days later when I moved in. Happy customer.
Very professional and accommodating. CJ is incredible. Thank you CJ!
Customer Service at this location was awesome. Thank you CJ for all the help you gave us. I would recommend anyone to this location.
Just signed up for a unit and Virginia was so helpful explaining the process and getting me registered. Her professionalism and genuine interest in providing me exactly what I needed was the highlight of a day that had been fraught with all sorts of difficulties. A refreshing change from the moment I arrived until the moment I left. UPDATE: CJ is an angel. Every time I have a question about my rental she patiently explains the answer. It doesn't matter if she has hordes of people checking out, or checking in. She finds the time to return my calls and provide excellent advice. Public Storage on Ben White rocks!!
Outstanding customer service by CJ. She always goes over and above to ensure I am a satisfied customer. The facility is super clean and was conveniently located. CJ is the main reason why I have always used that location. It is her dedication to the company mission that keeps me coming back.
CJ is awesome! She is very helpful with storage tips and how to protect items. I asked if the company treats their employees well and she said yes and really enjoys her job. That is important. The facility is clean and well maintained. Great customer service with a smile.
CJ provides the ultimate in customer service. I wish all things were this easy. Thanks CJ!!
Great price, great customer service and very clean units! Cj is very helpful and very nice. I had never rented a storage unit before and CJ answered all my numerous questions over the phone and in person. Thank you for your help!
CJ is the bomb-dot-com. This is my first time getting a storage unit and I was unsure about the size I truly needed, and instead of pressuring me to just get the one that was shown, like other companys, CJ guided me to a smaller unit that was perfect for the amount of items i had. She was truly helpful, and a peach(: Go and get your storage unit TODAY!!!
CJ was very helpful and friendly. She followed up with a call to make sure our reservation was good. The place has many carts which helped us a lot in moving the stuff into the storage.
Came in yesterday to get prices and cj was extremely helpful. Didn't rent at this location but I didrent with anther public storage. Thank you cj for your help.
VERY HELPFUL CONCERNING BREAK-IN. CJ is the best! When my storage unit was broken into (along with four others at this location), CJ was so helpful. She took photos of my ransacked belongings since I was out of state and assisted me with my insurance claim. She was also very helpful in explaining how the thieves were able to break in and escape surveillance. Also, Kareem was extremely nice too, explaining how their Climate Control procedures didn't cover the water damage to my antique table when rain entered my storage unit on the 2nd floor. He helped me understand that Climate Control only applies to the humidity level in the facility, not water damage from rain entering my unit. CJ and Kareem are sweethearts; too bad they couldn't persuade the owner to offer me at least one month's free rent for all the damages incurred by theft and weather, considering I've stored my belongings there since 2009. S P Your review will be posted publicly on the web. Learn more
C.J. and Jacob were great help, I could not be happier with the process.
CJ has customer service down pat...she is great! Always accommodating the customer and making sure their onsite needs are met. Plus she has been there since I started renting back on '08. Thanks, CJ!
Excellent customer service. CJ, Vernon and Danial are personable and helpful employees. site seems secure and is a great value for climate controlled storage.
I've been a customer here a year now with absolutely no complaints. CJ went above and beyond in getting everything set up and haven't had a problem.
Hello, I just wanted to say thanks to CJ for being a very kind and wonderful friend. I have known her for a long time. She has always been there for me when I needed storage and I like her location because it is a very handy location. If and when I need a storage facility again I will be sure to contact her again. Thanks for the great service CJ and staff. Brian Wamsley *****
Joleen was friendly, helpful, and professional! Amazing customer service. All my questions were answered and my storage problems solved! Thank you again!
This is my second stint with this location over the last 5 years & everything is running smoothly. CJ and Kareem go out of their way to make you feel like a valued customer and that your belongings in good hands. They even had no issues with an ABF UPack storage cube staying on premises for 48-hours. If this location is convenient for you, you'll only be pleased.
Kareem was awesome!!
CJ was amazing! She was extremely knowledgeable and a great help. Terrific customer service from the staff. The facilities were very clean and well kept.
CJ is such an amazing woman at her job. Always on the ball and always remembers our unit without any prompting. Will always come back when we need a storage unit if shes here.
I've used various Public Storage facilities over the last 25 years, and this one is far and away the best. Manager CJ sets the standard for customer service — she's personable, professional, and accommodating. The location (and ease getting in and out of the facility) can't be beat.
CJ is so awesome! She's been so helpful with everything we need. We feel totally confident with the safety of this facility.
this is my second time renting from public storage & i love it. CJ & Nicole are always friendly and super helpful with great customer service!!!!
Affordable storage solutions
CJ and Nicole r always very nice and friendly. This store is always clean.
Love this location. CJ is always friendly and helpful, also enjoyed meeting Nicole the last time I went in store. Great service
Came in to ask questions on renting a unit and have never had such good service as I received from Adrianne. Highly recommend this location
Cole was very helpful. Would do business here again.
This location was very clean and the service was excellent! I arrived early to check on a storage unit and CJ allowed me to look at the unit ahead of schedule. Great prices and great atmosphere!
Facilities are clean and well-maintained. CJ in particular is excellent and has always treated us more than fairly. We have 5 units in this facility and I have no doubts where their security is concerned.
CJ (manager) is a miracle worker! She was so gracious and friendly. I was in a tight situation with moving my mother and sister here from Massachusetts and she was able to find me a 10x20 unit on the first floor. She came in a little early because my movers were going to arrive early. CJ went above and beyond and her customer service is excellent! This is the 3rd time I've had to rent a storage unit and CJ has always been a gem, making my life easier. She's the best!
I came in to buy some boxes because I was moving and was amazed by the customer service. Nicole did an excellent job in assisting me and was very helpful.
CJ was awesome! I had a great move in, place is clean and well kept.
This was my second time with public storage. My experience the first time was great, it's clean and everyone is really nice. I was moving to a new place and needed a storage unit I automatically thought of Cj. Thank you CJ for making both times so easy. It is no fun moving or finding a storage, you made it easier. Will definitely recommend Public Storage.
Thx Cj and Nicole for making me and my family experience as easy as possible. Cj excellent customer service
My experience was so great at this location CJ and Jacob was so helpful, they made my first tone storage experience ready and pain free.
I rent at the Montopolis store and Kim is wonderful. Great attitude
CJ is very helpful ,positive and caring Highly recommend this place!
Blade and C.J. got me all set up in a matter of minutes! It's a well oiled operation with super friendly and helpful staff.
Thanks CJ and Alexa would recommend this storage to anyone facility is always clean and the staff is awesome
MATT AND CJ WERE VERY FRIENDLY AND ANSWERED EVERY QUESTION I ASKED THEY WERE VERY HELPFULL...THANK YOU CJ AND MATT,,,, TAKE CARE. BARBARA CAPOZZOLI
Super clean & secure facilities, great staff, and conveniently located.
The customer service given by CJ was one of the main reasons I enjoyed my experience at this facility. She helped us find a storage Unit over the span of 3 days and did everything she could to get us one even going through "busy season". I would recommend this facility to anyone who wants great service first hand. Great Job CJ!
I go into this location frequently to purchase moving supplies. Josh and CJ are always very helpful and knowledgable. Seems like they run a tight, clean ship. If I never needed storage, this is where I would go.
The facility is great and always clean, but I am most impressed by the customer service given by CJ and Josh. I have had more interaction with CJ, and she is always cheerful and extremely helpful. I recently met Josh and he was also extremely helpful, I have been very impressed by both of them. This is not the type of business, you expect a lot of customer interaction but when you need great CS, both CJ and Josh provided it with a smile. I would not have thought I would be writing a glowing review about my storage facility! :)
With all the stress of moving, I was happy that renting my storage unit was easy and stress free. The price was great for a climate controlled unit and the service was excellent. CJ was very helpful and nice. I've been there a month and the place is well kept, clean and safe. I highly recommend this Public Storage.
The staff is always very friendly and helpful. The property is clean and feels very secure. Once I received a call from the staff because there was some water near my unit - they were just concerned. Went to check it out and it appeared someone had spilled some water while they were moving in. I am grateful the staff are so observant and consistently checking the units - it could have been something very bad. I do want to give a big shout out to the manager C.J. - she is always friendly and very patient (LOL forgot my codes a few times). Thank you C.J. for having such a wonderful experience.
Great customer service and personal accommodations by CJ! Our company has used the Public Storage location across the highway for many years. We recently needed to upgrade to some climate controlled units at the end of last year and, thanks to CJ, the transition went extremely smooth. We required some extra special attention due to the sheer magnitude of our possessions. Thank you CJ,
I have been at this storage unit for over 2 years now. The reason I stay here is C.J! She is a life saver and provides a positive and professional client experience every time. I had an issue with corporate not following through on an agreed upon price, she was the only one to actually followed up and got back to me on my issue! If she is not a manager yet, I can't understand why. Ask for her when you go in and you will not be disappointed. Keep up the great work!
Management was professional, courteous and helpful in every way. I had a 1 hour slot to look at a unit, sign a contract and unload the items in my truck and this all had to be done during my lunch hour on a short notice. Minutes after I made a reservation online, the property manager contacted me and we set up a time that I could swing by and look at the unit. Her appointments had her booked up way beyond my allotted time so we agreed to make a later appointment. Within a few minutes she received a call of a cancelation and immediately contacted me again and offered that appointment to me which happen to be on my lunch hour. Management went above and beyond to fulfill my needs and It was an example of how customer service should be. I also have a piece of mind knowing that my things in this facility are in good hands and secure with many levels of security. I would definitely recommend this place to anyone in need of a storage unit.
The service I received here at Public Storage was excellent! Yazmin was extremely helpful, and very knowledgeable. I really appreciated all of her help. I will definitely return here in the future!
After moving to the area I needed to consolidate some of my things in storage; I searched the web for a storage facility and I choose this particular location. The facility received excellent reviews and I was confidante that this is were I should store my things. On my move in date the manger was extremely welcoming, nice and helpful; I also was welcomed by a fellow renter who spoke great praise of the manger and assistant manger. This is a Great place to rent!
Clean facility with good security and on site manager C.J. was very friendly and helpful.
Cj is awesome, love this facility
We have been at this location since 2008. CJ has got to be the absolute best! She keeps the facility cleaned and well kept at all times, and she is so friendly and helpful. Any times we need assistance, she bends over backwards to help out. I am not a fan of a lot of storage unit/companies, but CJ is what makes this location the absolute best! When we decided to change units for a larger size, we got a courtesy call that the reservation we made was correct, and then we got another courtesy call of the day we were switching to our new unit.
I had a great experience with this Public Storage. The customer service by CJ and her team is great, and the storage units are clean, and well-lit.
THEY MADE ME WRITE THIS
The place was shitty and Cj is unhelpful at all.
Went there today! Super cool staff. Chels was awesome. Helped me get every thing I needed. Made me feel welcome and not like a bother. Super busy today and she kept a smile on her face the whole time with every question she was being asked. Lovely young lady! Thanks public storage for training people well! :) definitely storing my daughters items there again next year!
Chelsea was a lot of help and very polite great service awesome
Our wonderful experience began with CJ, on the phone. She was so willing to help although we were on a time crunch moving in. She accommodated us on a busy Saturday at the end of the month when many people are moving in or out of storage. She managed to get us in and was so very kind and helpful. After a hard day of moving from out of town, this was such a blessing to have CJ helping us. She came highly recommended by a friend and that is why we chose this location, even before we met her. And she is exactly that - kind, helpful and so professional. Thank you CJ!
I was looking for a short term storage option and I have to say I had a great experience. The manager in charge, C.J., helped me get a great deal and was a total pleasure to work with. The site is clean and well maintained and I feel confident that my stuff will be safe. Cannot recommend enough!
I had a great experience with this Public Storage location. The management there is great and the facility is operated very smoothly. I appreciated the help I got from both CJ and Chelsea. I would definitely use Public Storage again based on my experience.
Wow!!!! Just wow!!! CJ is amazing she talks to everyone with respect, her customers,her employees!she answers everyone's questions with confidence and on point! She's definitely got my heart on lock!! I want public storage to know my wife and i love this location for the fact that CJ works there and always has it clean! Have a wonderful day!!
been renting a few months now. was at cube smart but did the smart thing by renting here.CJ is top notch the best. when she is off the place is off (doors get broke, bathroom out of service etc..) She knows the business from top to bottom. i feel secure with my stuff under CJ's watch
We simply love CJ the site manager. She represents your company well...always professional...always efficient.
Gosh I feel like CJ is part family and part keeper of our precious storage items. We have been at the facility for over 7 years. With six children children and a storage unit, boy have we seen things come and go. It's been a much needed relationship/storage facility while we become empty nesters. CJ is probably the biggest reason we are here at PublicStorage. CJ is not only charismatic but professionally superior in running this facility. Believe you me, we have visited other storage facilities. We feel secure here and that is huge.. We love our CJ and this Storage Facility. All the Best Kris and Bill
This is a great storage facility. In addition to all the wonderful Public Storage amenities, the staff is A+. I needed to arrange a storage facility for a parent moving to this location. CJ worked with me for several weeks to get a storage unit lined up that was situated so that alot of walking was not involved. I feel very comfortable that my parents will get any help they need from CJ and the rest of the staff at this great Public Storage facility.
Public Storage is an interesting company. On one hand they set the standard for the industry in terms of high quality of facilities and technology. On the other hand, given their large size they can be very rigid at the corporate level in terms of rules, policies and procedures. In our experience at Public Storage facilities (three cities) this clash is resolved at the facility level by the on-site manager and their staff. The on-site manager can make you aware of the quirks and rules ahead of time thereby minimizing issues, especially during stressful move-in or move-out periods. The manager and staff at this store is particularly adept at this. The employees at this facility are motivated and seem much smarter than average. I believe this is due in large part to the on-site manager, CJ. CJ really seems to care about both the facility and her customers. It is refreshing to see a good manager making such a positive difference within a big corporate company.
I have been very happy with the level of service and the cleanliness of the property. CJ, the property manager, made a special effort to check on us during the move into storage to make sure we had everything we needed. And my general impression is that the property is secure. They have numerous levels of security.
I have been with this Public Storage facility since 2008. I have had up to 5 units at one time. I can honestly say that the manager CJ has always been professional, courteous and helpful in every way. I have always felt that my things in this facility were in good hands. I would definitely recommend this place to anyone in need of a storage unit.
I have had a 3rd floor unit for a couple of years. When pulling in a pallet Monday, I accidentally disabled the elevator. C.J. allowed me to put my stuff in the company unit on the first floor, and had the elevator fixed that afternoon. Kim placed a pallet of mine I had left in the 3rd floor into an empty unit on the 3rd floor hall because I was unable to move it Monday without the elevator running. I returned Tuesday and was met by Kim who helped me gather my stuff and place it into my unit on the 3rd floor. Thank you C.J. and Kim for your immediate attention and friendly assistance. Lance
Excellent facility! I love the climate control and how clean it is. Plus, C.J. is really helpful and courteous. There are a number of other storage options around this location, but I am glad I chose this one!
CJ is awesome! She not only was helpful at the location she went out of her way to help supply qualified movers when it came time to move. The referrals she gave me were equally awesome. I could not have asked for any better customer service than what I received from CJ! Daniel K.
Great location. Quality facilities. The staff was great. Move-in was smooth. CJ the manager was extremely friendly and professional. She explained everything very well and addressed my concerns. Great experience.
What I like about this Public Storage is CJ, the manager. She is great with all my needs. My job requires me to store product in a controlled storage unit so I am there daily. CJ is always friendly and takes great care of the facility.