Public Storage Self-Storage Units at 4909 S Interstate 35, Austin, TX

Jessica and trainees

Hotter in unit than advertised, carts are always missing or broken, the closest access door has been in disrepair for months, and now there are dead roaches in the unit. This place is falling apart.

I have had a unit at this facility for over a year now. This facility makes it convenient to move in and access items. Management has worked diligently to address any of my concerns that have arisen, especially the district manager: Nan.

Just need cheaper. Other site is 90.00

Great experience ! Customer service was great. Moving in was easy and zero problems.

Spoke with one of the managers (RIA) was very polite and professional.

I have been renting a unit here for a year now. I literally have everything I love and cherish here, that within itself can be scary. I have dealt with 2 break ins. The GM Chris was very helpful in making sure that we were getting the best security possible. Changes were made which was greatly appreciated. BUT I WILL SAY THIS… when RIA SANCHEZ was at this location we had NO PROBLEMS. She always made sure that everything at this location was clean, safe and running professionally. She will go above and beyond to make sure that you feel comfortable and can trust that your belongings are safe as can be. Unfortunately there really is no way to totally prevent break-ins but you can choose to put your unit upstairs and that will help make a world of difference! ❤️ thank you Ria for everything!

Reanna was incredibly polite and very professional!

I have been using this Public Storage location for a couple of years now and have had a great experience. I've been impressed with their security updates. My only concern is not always having enough carts available, but the staff is always very helpful and kind. Shout out to Sarah for her help making the move out process smooth and easy.

Maria was awesome! Didnt end up gettin a unit because of my own company difficulties but she was super great to work with and super helpful.

Jenn, Sara and Maria have been very helppful

I gotta say Jenn, Maria, and Sarah were super helpful, kind, and professional. If you’re anywhere in Austin pretty much, especially south, you should use this location’s services. A-plus!

Great staff, very helpful. Thank you Jen, Maria and Kassidy.

Staff ( Jessica) was rude and lied about returning my call. During business hours most of the day there isn't anyone in the office at all They don't offer carts anymore she says but there is a carts rack. Wouldn't recommend to anyone.

Ria was polite and respectful to work with, extremely helpful in the moving process!

Ria at the front desk was very helpful and she helped me throw some boxes away

I have received good customer service at this location over the past two years, however during a recent visit I needed to transfer to a smaller unit and Ria went above and beyond to accommodate my urgent need. I can’t recommend this location enough!

Walked into the office to ask for a quote on a storage unit and was greeted by a friendly face. Ria was so informative and patient with all my questions. Assured me of security for the facility and even let me know of promos. Definitely will do business here for my storage needs.

Gracie went out of her way to help me. I am super pleased with her customer service and professionalism.

Staff was great to work with. We had a great online pricing deal, but the unit we were trying to move into was too small. The staff helped find us a larger unit, but sadly I lost all of the online discounts. Fast forward 4 months and I got a notice in the mail that my unit rent was increasing by $106/month!! I called and spoke with Rhea, who was so kind. She opened and "issue" email and my rent was locked in for this next quarter, but with a guarantee that it will increase at the beginning of the next quarter. Although I am not thrilled, it was a decent comprimise.

Jessica was extremely helpful in getting us into our locker and a very pleasant happy disposition

I failed to keep track of time loading up my storage unit, and was locked out of the building with my unit still open overnight. I called the manager's line using the automated system and was able to leave a message. When I finally received a return call, Ria, the office manager for this location, assured me that my message was received early morning. She made sure my unit got closed up, and was able to verify whether or not anyone had even accessed the floor it's on. I'm very grateful she was there and was so helpful!

Call center customer services horribl

I wouldn’t recommend this facility to anyone. Throughout the year and a half I stored my belongings here, I encountered numerous problems. The closest door to my unit was consistently out of order, and the staff couldn’t provide any explanations or timelines for repairs. My unit was also broken into, causing damage to the door. Despite assurances of a new door, it was never ordered for over a year. Additionally, my rent was raised every six months. Overall, this place and its staff have been a disappointment.

This place is great if you love having your unit broken into and your valuables stolen multiple times

If I could give no stars I would . The bathrooms Are only Accessible during office hours or unless you have access to the first floor. I don't know why they have so many good reviews probably because the staff guilt trip you into writing a good review. They are so quick to auction off your items. I missed a payment in October and in November my unit was auctioned off and I have been a customer since life storage was there. They go through constant staff changes so nothing is ever consistent. They raise rent frequently and it's not even climate controlled if they have it set to 83 all the time . Do not rent from here ! Trust me you can find a lot better !

I've used several CubeSmart locations in the past, but I definitely prefer Life Storage (Edit: Since writing this review, this location has been acquired by Public Storage). The place is always clean and well-lit. They don't play Guantanamo torture music throughout the building. The manager, though clearly overworked, always manages a smile and is helpful and friendly without any trace of a debilitating mental illness like a certain someone at a certain nearby storage place. Speaking of Cube Smart, the prices here are just a smidge higher, but _very_ worth it. Of course, always rent on the website to get the best deals. The security is good, though much of it could be considered "security theater". But for the sake of keeping up appearances, I won't detail the rather glaring flaws in their security here. An individual passcode is required to enter the building and to access the elevator. Your passcode will only take you to your floor. There are cameras aimed down every single hallway to keep an eye on what's going on at all times. Some things that could be improved: 1. Life Storage permits commercial customers (i.e. businesses) to access their units anytime 24/7/365. Public Storage does not offer even extended access hours - much less round-the-clock access hours - to anyone regardless of who you are or what you're renting. This is a missed opportunity because it's miserably hot in the summer. Some people will pay extra to be able to access their unit at night in order to avoid the oppresive heat. It's also safer to have people there at all times. It discourages criminality when the bad guys know that people could show up at any time. 2. Install locks on the restrooms that engage and disengage automatically according to your access hours. As it is, the restrooms are locked outside of office hours and this results in people urinating wherever (in their units, in the hallways, in front of the locked restrooms, etc) because moving things in and out of storage units is hard physical work, so you can't just hold it for hours once the office closes. But even still, I recognize the concern about people living in their units. But that's only even possible for people with first-floor units because after access hours are over, the elevator stops running and the staircase doors lock. So i really am not convinced that it's all that necessary to lock them at all. But if you must, then at least install timed locks. 3. If you're really so worried about people living in their units, that's a ridiculously easy problem to solve. The units all have open ceilings with just a wire mesh to prevent wall-jumping. So all you have to do is pay some college student a few dollars to sweep the place after access hours using a camera on a pole. S/he could just walk in front of all the units and see everthing inside them and know instantly if any were being used to store people or forbidden items. There ya go. Problem solved. Now you can leave the restroom unlocked, sleep easy, and not have to mop up anyone's urine in the morning. Boy, ain't life grand?!

Ria helped me adjust my storage rental and was very helpful. Thank you, Ria!

Nice spot for public storage. Chris is outstanding with the customer service! 🙌🏻😎 thank you!

When I tell you this store has HORRIBLE CUSTOMER SERVICE oh man where do I began first off they change the place from Life Storage to Public storage and didn’t say anything and raise my bill twice in one year then they REMOVED MY LOCK without permission and now I don’t have a key to my storage room so yeah as soon as I am able to move my stuff out I will be doing so

Priscilla is very friendly and her customer service is excellent.

Ria was very courteous & helpful answering our questions. Good experience so far just moving in.

The property manager called me and kindly reminded me about a decline auto pay and allowed me to schedule a few days in advance to make a payment.

Chris was super nice and made it very easy for checkout. He also made sure we weren’t going to get charged another month as we cut it very close to the next billing cycle as we were finishing up clearing out our unit.

I had a fantastic experience interacting with Ria during my recent visit to the public storage facility. Her welcoming smile and friendly demeanor immediately put me at ease. Ria's professionalism and attentiveness were truly commendable. She patiently answered all my questions, provided clear information about the facility's services, and even offered helpful tips to make my storage process more convenient. Her exceptional customer service skills made a lasting impression compared to others I’ve interacted with. As a form professional mover I would highly recommend this storage facility to anyone seeking top-notch service. Thank you, Ria :)

I'll give 4 stars for the random lock that was placed on my unit. They were able to unlock it on site and with no down time. Great customer service, great location. Highly recommend?

Priscilla was very helpful with us. Love a quick service.

Ria has been super helpful with us switching from one unit to another. Moving is always hard work and it’s great to have so much support!

Priscilla was excellent for getting checked in. Facility is clean and well maintained. Definitely recommend for your storage needs!

I just checked out of this convenient extremely clean facility after a year or two of storing furniture. The staff are so nice and helpful. I would definitely go back to this facility for the lovely team that works here. All my furniture remained in perfect condition. Thank you!

Bad business

Great location and the staff is so helpful. Great experience

Provided trolleys were very convenient and front desk staff at another location were very helpful

wost storage space to rent. every employee i talked to was always rude. customer service over phone was always a long wait, unhelpful and rude. when i asked an employee when to schedule moveout date they said they charge month to month so then end of month is best. went to grab last few things and the doors were broken so i had to come back the next time i had off (the second of the month) and they changed me the full months rent anyway even though it was their fault their doors are always broken.

Thanks to Tarah and Priscilla that helped me with problem a I'm really happy with them. Thanks alot once again

Susan helped get us a storage. Excellent customer service!!!!

By far the best storage facility I’ve been too! Judy was extremely approachable and knowledgeable. If seen a lot of other storage places look grimy and shady, totally didn’t get bad vibes here though. 10/10 would recommend to anyone in the area needing storage.

Susan was incredibly friendly and helpful. She made signing up for a unit easy and painless!

Thank you Judy for all your help. friendly, helpful, respectful, has elevators, restroom, clean need a storage this is a great place to start